Huawei Mate 8 Smartphone Feature FAQs

Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone
Feature FAQs
Issue
01
Date
2016-02-22
HUAWEI TECHNOLOGIES CO., LTD.
Copyright © Huawei Technologies Co., Ltd. 2016. All rights reserved.
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All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
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The information in this document is subject to change without notice. Every effort has been made in the
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Huawei Technologies Co., Ltd.
Address:
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Contents
Contents
1 Battery and charging ..................................................................................................................... 1
1.1 What is my phone's temperature rise?........................................................................................................................... 1
1.2 Does my phone support fast charging? ......................................................................................................................... 2
1.3 How long will my phone's battery last? ........................................................................................................................ 2
1.4 Does my phone support reverse charging? ................................................................................................................... 2
1.5 Does my phone's battery contain graphene? ................................................................................................................. 2
1.6 Does my phone support wireless charging? .................................................................................................................. 2
1.7 Why does my phone charge more slowly after reaching 80% charge? ......................................................................... 2
1.8 How long does the battery last on the Huawei Mate 8? ................................................................................................ 2
1.9 Why does my hand feel numb from touching the phone when it is charging? ............................................................. 3
1.10 Why does my Huawei Mate 8 have a short battery life? ............................................................................................ 3
1.11 Why does it take a long time to charge my phone when the screen is on? ................................................................. 4
1.12 Why does my phone make a sound when the phone is charged to about 87% ........................................................... 5
1.13 Why does the data cable shake when plugged into the phone .................................................................................... 5
2 Hardware and appearance ........................................................................................................... 6
2.1 Hardware installation .................................................................................................................................................... 6
2.1.1 Do both my phone's SIM card slots support 4G? How do I switch between them? .................................................. 6
2.1.2 Why doesn't my phone recognize the SIM card I inserted? ....................................................................................... 7
2.1.3 What card should I place in each SIM card slot? ....................................................................................................... 7
2.1.4 What colors are included in the color scheme? .......................................................................................................... 7
2.1.5 Why does the camera flash catch on my hand? ......................................................................................................... 7
2.1.6 Why does the fingerprint reader catch on my hand? .................................................................................................. 7
2.1.7 Why is there a step difference and rough feel between the plastic part of the antenna gap and the rear cover? ........ 8
2.1.8 Why are there three faint marks either side of the receiver on the gold edition? ....................................................... 8
2.1.9 Why do the power key and volume key protrude by different lengths from the phone? ........................................... 9
2.1.10 paint has rubbed off my gray/coffee phone, leaving white marks visible. Why? .................................................... 9
2.1.11 rear cover on the phone bends when pressed. Why? ................................................................................................ 9
2.1.12 tempered glass screen protective film has an uneven surface. Why? ....................................................................... 9
2.1.13 After some use, the phone's front and rear covers have dents. Why? ...................................................................... 9
2.1.14 What do I do if the phone's rear camera is cracked or scratched? .......................................................................... 10
2.1.15 Why is there a big gap between the battery cover and the structure of the phone, and between the screen and the
front cover? ....................................................................................................................................................................... 10
2.1.16 Why is there a step difference between the antenna slot on the side of the battery cover? .................................... 10
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2.1.17 Why does the SIM card holder hole/edge of the hole have paint loss/scratches? .................................................. 11
2.1.18 Why is there a white line on the front edge of my white phone? ........................................................................... 11
2.1.19 Which part of the phone do I use for NFC? ........................................................................................................... 11
2.1.20 How many speakers does my phone have, and where are they? ............................................................................ 12
2.1.21 Is my phone battery built in? ................................................................................................................................. 12
2.1.22 Does my phone support active noise reduction headsets? ..................................................................................... 12
2.1.23 Why is there a slight color difference between the battery cover and the decorative bands on the top and bottom?
.......................................................................................................................................................................................... 12
2.1.24 Why does the Huawei Mate 8 still use Cat 6 when Cat 9 has already been released? ........................................... 13
2.1.25 Does my phone support 4G+? When does it show the 4G+ icon? ......................................................................... 13
2.1.26 What do I do if my Huawei Mate 8 crashes, restarts, displays a blue/black screen or becomes really slow? ....... 13
2.2 Screen and display ...................................................................................................................................................... 14
2.2.1 Why can't I find screen off gesture or double touch to wake in motion control? ..................................................... 14
2.2.2 Can I use my phone when my hands are wet? ......................................................................................................... 14
2.2.3 Why is it that I can only zoom in but not drag using the magnification gestures function? .................................... 14
2.2.4 Why does my phone's screen not respond when I'm wearing gloves? ..................................................................... 14
2.2.5 What do I do if my phone's screen is slow to respond or does not respond accurately? .......................................... 14
2.2.6 Why does my phone's screen not look as colorful as the screens of Samsung phones or the Huawei Mate S? ....... 15
2.2.7 Why is there light leakage when the screen is off? .................................................................................................. 15
2.2.8 Why does my phone have a black edge at the top and bottom edge of the screen? ................................................. 15
2.2.9 Why does my phone's screen look bright/red/unclear/blurred? ............................................................................... 15
2.2.10 Why does my phone's screen turn off during a call? .............................................................................................. 15
2.2.11 Why does my phone's screen look red the moment it turns off? ............................................................................ 16
2.2.12 Why does my phone have a red frame on the screen? ........................................................................................... 16
2.2.13 Does the 2.5 D glass screen break easily? If the screen breaks, can I replace just the cover glass? ...................... 16
2.2.14 Why do the screen and drop-down menu become less responsive when the phone is placed on a table/bed but
work fine when I hold the phone in my hand? .................................................................................................................. 16
2.2.15 Why does my phone's screen become more vibrant and brighter under sunlight?................................................. 16
2.2.16 Does my phone come with a protective film? Do I need a protective film? .......................................................... 16
2.2.17 Why does the screen/bottom of the screen of the Huawei Mate 8 look yellow/dark ............................................. 17
2.2.18 Why is my phone screen red (especially with a white background) and why are the colors too bright? ............... 17
2.2.19 Why can't I find the Eyesight protection switch? Why does my phone's screen look yellow? .............................. 18
3 System functions and settings .................................................................................................. 19
3.1 System functions ......................................................................................................................................................... 19
3.1.1 What languages does the system support? ............................................................................................................... 19
3.1.2 Does my phone support double touch to wake the screen?...................................................................................... 19
3.1.3 Does my phone support MHL? ................................................................................................................................ 19
3.1.4 Does my phone support HDMI? .............................................................................................................................. 20
3.1.5 Does my phone support TV-OUT? .......................................................................................................................... 20
3.1.6 What is the default browser pre-installed on my phone? ......................................................................................... 20
3.1.7 Does my phone support full-disk encryption? ......................................................................................................... 20
3.1.8 In what situations can I use the barometer and what do I do if the altitude reading is incorrect? ............................ 20
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3.1.9 Does my phone support omnidirectional recording? ............................................................................................... 21
3.1.10 Does my phone support voice control? .................................................................................................................. 22
3.1.11 Why is my phone's default theme different from other phones? ............................................................................ 23
3.1.12 Does my phone support WeChat fingerprint payment? ......................................................................................... 23
3.1.13 Does my phone support smart voice control? ........................................................................................................ 23
3.1.14 Does my phone have a pressure sensitive screen? ................................................................................................. 23
3.1.15 Does my phone support heart rate sensors? ........................................................................................................... 23
3.1.16 How do I set a default launcher? ............................................................................................................................ 23
3.1.17 Does my phone support Office software? .............................................................................................................. 25
3.1.18 Does my phone support screen off gestures? ......................................................................................................... 25
3.1.19 Does my phone support application fingerprint unlock? ....................................................................................... 25
3.1.20 Is my phone waterproof? ....................................................................................................................................... 25
3.1.21 Does my phone have an updated fingerprint function?.......................................................................................... 25
3.1.22 Why does my phone display encryption failed when it starts up? ......................................................................... 26
3.1.23 Why does my phone say encryption failed when I power it on? ........................................................................... 26
3.1.24 Why does the Huawei Mate 8's screen look tilted with the built-in theme? .......................................................... 26
3.1.25 How do I update my Huawei Mate 8? ................................................................................................................... 26
3.1.26 How do I edit shortcuts after swiping down from the status bar? .......................................................................... 28
3.1.27 Why does Skype keep crashing on my phone? ...................................................................................................... 29
3.1.28 Why does the font size not adjust automatically in the calculator and why do the first digits disappear when there
are too many digits? .......................................................................................................................................................... 29
3.1.29 How many lights come on when I turn on the flashlight on my phone? ................................................................ 29
3.1.30 Does my phone support microSD card lock? ......................................................................................................... 29
3.1.31 Why does my phone display a Google Play framework error after I update Google Play services on my phone? 30
3.1.32 Why is an error message displayed when I attempt to start a recording? .............................................................. 31
3.1.33 LTE CAT 6 Issues on the Mate 8 ........................................................................................................................... 32
3.1.34 Why are there three white dots on my phone's navigation bar? ............................................................................. 34
3.1.35 What do I do if the themes I downloaded from Themes disappear? ...................................................................... 35
3.1.36 What do I do if the compass on the Huawei Mate 8 does not read correctly? ....................................................... 35
3.1.37 What do I do if my phone fails to download the update package when updating? ................................................ 35
3.1.38 What do I do if the color or style of the navigation bar changes and cannot be restored after I change the theme?
.......................................................................................................................................................................................... 36
3.1.39 Why does my phone's ringtone volume get louder and louder?............................................................................. 36
3.2 Input method ............................................................................................................................................................... 37
3.2.1 What input methods does my phone come with? ..................................................................................................... 37
3.2.2 I wrote a comment to my friend in WeChat Moments using the Huawei handwriting input method in full-screen
mode. Why can't I send it by touching the send button? ................................................................................................... 37
3.2.3 Why can't Huawei voice input method recognize my voice? .................................................................................. 37
3.2.4 Why can't I use my external OTG keyboard to input Chinese using the Huawei input method/Huawei Swype input
method? ............................................................................................................................................................................ 37
3.3 Settings ....................................................................................................................................................................... 38
3.3.1 Why do I see two identical icons for the same application on my home screen? .................................................... 38
3.3.2 How do I stop my phone's screen from rotating automatically? .............................................................................. 38
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3.3.3 Why can't I use one-hand mode when the magnification gestures function is enabled? .......................................... 39
3.3.4 How do I turn off the white dot where I touch the screen on my phone? ................................................................ 39
3.3.5 When closing applications running in the background, how do I lock some applications so they never close? ...... 39
3.3.6 After restarting my phone, why isn't the list of applications running in the background empty? ............................ 40
3.3.7 What can I do if system applications are not shown when managing applications? ................................................ 40
3.3.8 Does my phone support privacy protection/visitor mode?....................................................................................... 41
3.3.9 How do I use the network neighborhood function in Files? .................................................................................... 41
3.3.10 What is Dual windows mode and how do I enable it? ........................................................................................... 42
3.3.11 What can I do if the UC Browser closes unexpectedly or runs slowly? ................................................................ 43
3.3.12 What is Loud voice mode? .................................................................................................................................... 43
3.3.13 When making a screen recording, why can't I also take a video, make an audio recording, send WeChat voice
messages, or do similar things? ........................................................................................................................................ 44
3.3.14 When I set up a ringtone using music I downloaded, why is there no vibration to go with the music when I
receive calls? ..................................................................................................................................................................... 44
3.3.15 When playing music through the speakers at the highest volume setting, what can I do if there is static when
using handsfree mode to call? ........................................................................................................................................... 44
3.3.16 When roaming in Hong Kong, can I freely switch to a local network so I don't need to use two SIM cards at once?
.......................................................................................................................................................................................... 44
3.3.17 Why did the ringtone for incoming calls I selected disappear? ............................................................................. 44
3.4 Screen recording ......................................................................................................................................................... 45
3.4.1 When making a screen recording, why does Mini mode make a lot of short videos? ............................................. 45
3.4.2 Why is the resolution poor when using Mini mode for screen recording? .............................................................. 45
3.4.3 Why can't I record a video, make a voice recording, or send voice messages when I am using the screen recording
feature? ............................................................................................................................................................................. 46
3.4.4 Why does the screen recording end automatically? ................................................................................................. 46
3.4.5 I always need to wait for the timer to countdown before the screen recording starts. Is there a quicker way to start
a screen recording? ........................................................................................................................................................... 46
3.4.6 screen recording timer button is obstructing the controls in my game. What can I do? .......................................... 46
3.4.7 My screen recording failed to be shared over WeChat? ........................................................................................... 46
3.4.8 Motion control often fails to work properly when starting/stopping a screen recording. Why? .............................. 46
3.4.9 Why can't I play screen recordings in full-screen mode on my phone (or my friend's phone)? .............................. 47
3.5 Phone Manager ........................................................................................................................................................... 47
3.5.1 Why doesn't the pre-installed Phone Manager block some unwanted calls? ........................................................... 47
3.5.2 Why doesn't Phone Manager intercept multimedia messages? ................................................................................ 47
3.5.3 When sharing images or links, what can I do if my phone shows a notification saying that the third-party
application (like WeChat) is not installed? ....................................................................................................................... 47
3.5.4 What can I do if my phone stays in Do not disturb mode even when I turn it off? .................................................. 49
3.5.5 How do I check the power consumption details on the Huawei Mate 8? ................................................................ 49
3.6 Alarms ......................................................................................................................................................................... 50
3.6.1 Why do alarms keep going off repeatedly? .............................................................................................................. 50
3.6.2 When my phone automatically powers on after the alarm rings, why is my phone sometimes in airplane mode? . 50
3.7 Fingerprint identification ............................................................................................................................................ 50
3.7.1 Do I have to place my finger fully on the fingerprint sensor to unlock the screen?................................................. 50
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3.7.2 Why can't I use my fingerprint to unlock the screen after clearing the screen unlock password/setting an unlock
pattern? ............................................................................................................................................................................. 50
3.7.3 Is there a time limit for entering a fingerprint enrollment? ...................................................................................... 50
3.7.4 How do I know I have successfully enrolled a fingerprint? ..................................................................................... 51
3.7.5 Why does my phone say "Fingerprint doesn't match" after I've unlocked the screen with my fingerprint? ............ 51
3.7.6 How many times can I try my fingerprint before being locked out? ....................................................................... 51
3.7.7 Does the Huawei Mate 8 support WeChat fingerprint payment? ............................................................................. 51
3.7.8 Where can I use my fingerprint on the Huawei Mate 8? ......................................................................................... 51
3.7.9 Can I use my fingerprint to turn on the screen when it turns off during a call? ....................................................... 52
3.8 Google new features ................................................................................................................................................... 52
3.8.1 Why can't I use Google Now on Tap? ...................................................................................................................... 52
4 Application management .......................................................................................................... 53
4.1 WeChat ....................................................................................................................................................................... 53
4.1.1 When receiving images from friends in WeChat, what can I do if the application crashes or the screen goes black
when I try to view the original image? ............................................................................................................................. 53
4.1.2 What can I do if the images I receive from friends in WeChat are unclear? ............................................................ 54
4.1.3 Why doesn't the WeChat step counter update in real-time? ..................................................................................... 54
4.1.4 Why do sights I published in my Moments have sound, but sights in my conversation history do not have sound?
.......................................................................................................................................................................................... 54
4.1.5 Why can't I sometimes download pictures sent from a WeChat friend or in a group? ............................................. 54
4.1.6 Why can't I see the Lucky Money icon on the chat screen with a WeChat friend? .................................................. 55
4.1.7 Why can't I send or receive WeChat messages? ...................................................................................................... 55
4.1.8 Why is there no sound for the first several seconds of a WeChat voice message when I am using a Huawei
TalkBand B2? ................................................................................................................................................................... 64
4.1.9 Why can't a WeChat picture be viewed on my phone and why can it be viewed properly on my friend's phone? .. 64
4.1.10 When both WeChat and QQ are running in the background, why do I only hear the notification ringtone for
WeChat messages? ............................................................................................................................................................ 64
4.1.11 When I am playing a WeChat voice message, why does the message playback start over if I move my phone
close to or away from my face? ........................................................................................................................................ 64
4.1.12 Why do I receive a notification about WeChat on my phone screen? .................................................................... 65
4.1.13 Why can't I share a web page to WeChat or use WeChat payments? ..................................................................... 65
4.1.14 Why does the WeChat display sometimes garble? ................................................................................................. 65
4.1.15 What can I do if I can't view pictures in WeChat? ................................................................................................. 65
4.1.16 Why does the screen become black after I play a video in WeChat for some time? .............................................. 66
4.1.17 Which permissions must be enabled for WeChat? ................................................................................................. 66
4.1.18 Why is there no sound for a WeChat voice message received? ............................................................................. 66
4.1.19 Why is there no sound for a WeChat voice message sent? .................................................................................... 66
4.1.20 Why is there no sound for voice or video calls in WeChat?................................................................................... 66
4.1.21 Why do I hear beeps when I am in a voice or video call in WeChat? .................................................................... 67
4.1.22 Why can't I initiate a video call or send a picture in WeChat? ............................................................................... 67
4.1.23 What can I do if I sometimes see an overlap on the WeChat Moments screen? .................................................... 67
4.1.24 Why can't I play a video in full screen/landscape mode in WeChat? ..................................................................... 67
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4.1.25 Why does the screen occasionally display black blocks when I am browsing a web page from a link in WeChat?
.......................................................................................................................................................................................... 67
4.1.26 Why is the WeChat step count inaccurate? ............................................................................................................ 68
4.1.27 Why does WeChat not respond when I like a friend's moment post? .................................................................... 68
4.1.28 Why does WeChat freeze or not respond from time to time? ................................................................................ 68
4.1.29 Why does the screen suddenly become brighter after I enter WeChat's Quick Pay screen? .................................. 68
4.1.30 After I finish a video call in WeChat, why does my phone speaker have no sound when the receiver still has
sound? ............................................................................................................................................................................... 68
4.1.31 What can I do if the volume of QQ or WeChat voice message is too low? ........................................................... 68
4.1.32 Why is the WeChat volume so low after I connect my phone to a Huawei TalkBand B2?.................................... 68
4.1.33 After I use voice messaging in WeChat or QQ, why does my phone speaker sometimes have no sound? ............ 69
4.1.34 Why do I hear continuous echoes in WeChat voice messages? ............................................................................. 69
4.1.35 When I am downloading a game in WeChat, why does a "Mi phone" notification box pop up?........................... 69
4.1.36 When I open some web pages in WeChat (or in a browser), why does the screen keep displaying the "loading"
notification? ...................................................................................................................................................................... 69
4.1.37 Why doesn't WeChat run smoothly? ...................................................................................................................... 69
4.1.38 When I am playing a video in WeChat, why does the previous video start playing with an inverted image? ....... 70
4.1.39 Why am I having problems with copy/paste in WeChat on the Huawei Mate 8? .................................................. 70
4.1.40 Why can't I shoot a Sight by swiping down on the WeChat main screen with the Huawei Mate 8? ..................... 70
4.1.41 Why does my Bluetooth headset stop working after I end a WeChat voice call? .................................................. 71
4.1.42 How should I report WeChat related issues to the WeChat team? ......................................................................... 71
4.1.43 Why can't I use the Huawei Mate 8 to open the Weibo page my friend sent me via WeChat? .............................. 72
4.2 Other social networking issues ................................................................................................................................... 72
4.2.1 Why can't I use some smart key applications? ......................................................................................................... 72
4.2.2 Why does a picture shared by my QQ friend on my phone have an elongated display? ......................................... 72
4.2.3 Why are the QQ buttons off-center? ........................................................................................................................ 73
4.2.4 Why can't I receive messages from WeChat, QQ, Facebook, WhatsApp, and other social networking applications
with the Huawei Mate 8? .................................................................................................................................................. 73
4.2.5 What do I do if my phone prompts requests for permissions, operation failure, or microSD card unavailable when
I am using third-party applications? ................................................................................................................................. 82
4.3 Audiovisual entertainment .......................................................................................................................................... 83
4.3.1 Why does iQIYI exit itself or freeze when running? ............................................................................................... 83
4.4 Financial services........................................................................................................................................................ 83
4.4.1 Why does the screen suddenly become brighter when I enter the Alipay payment screen? .................................... 83
4.4.2 Why do some applications suddenly exit when running? ........................................................................................ 83
4.4.3 Why can't I view the train ticket details in the Bank of Communications application? ........................................... 83
4.5 Convenient life............................................................................................................................................................ 83
4.5.1 Why can't I view product details in Taobao when they are displayed as available? ................................................ 83
4.6 Games ......................................................................................................................................................................... 83
4.6.1 Why does a game suddenly exit when I am playing it? ........................................................................................... 83
4.7 Other issues................................................................................................................................................................. 84
4.7.1 After I update my phone system, why does an application exit when I open it? ..................................................... 84
4.7.2 When I am installing an application, why does the install button gray out? ............................................................ 84
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4.7.3 Why can't I install some applications? ..................................................................................................................... 84
5 Network and data sharing ......................................................................................................... 85
5.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.2 BLE?................................................................................... 85
5.2 Does my phone support Honor Wi-Fi? ....................................................................................................................... 85
5.3 Does my phone support the 5 GHz Wi-Fi frequency band? ....................................................................................... 86
5.4 Does my phone support Bluetooth aptX? ................................................................................................................... 86
5.5 Does my phone support infrared remote control? ....................................................................................................... 86
5.6 Why can't I access the files on my phone on my computer? I can see the disk icon, but there are no files in it......... 86
5.7 Why doesn't my phone recognize my microSD card? ................................................................................................ 86
5.8 When I insert my microSD card into the phone, why does it say the microSD card is damaged or not working? ..... 87
5.9 Why can't I install an application on my microSD card? ............................................................................................ 89
5.10 What microSD card file systems does the Huawei Mate 8 support? ........................................................................ 89
5.11 Why does the phone show that Wi-Fi is still consuming power after I turned it off? ............................................... 89
5.12 Why can't I find the microSD card lock option? ....................................................................................................... 90
5.13 Why can't I set my microSD card as the default storage location? ........................................................................... 91
5.14 Why doesn't my phone recognize my microSD card? .............................................................................................. 91
5.15 Why does my phone mistake my microSD card for another brand? ......................................................................... 92
6 Security and payment ................................................................................................................. 93
6.1 How do I use the Tap & pay function? ....................................................................................................................... 93
6.2 Which card slot of my phone supports NFC? ............................................................................................................. 93
6.3 Which quick payment methods does my phone support? ........................................................................................... 94
6.4 What is HCE? ............................................................................................................................................................. 94
6.5 Does Honor Wallet support NFC payments? .............................................................................................................. 94
6.6 I have associated a bank card with my phone's NFC. Can I use NFC to top up my bus card? ................................... 95
6.7 Why are the phone's NFC functions very slow or why is the phone unable to read my bank card? ........................... 95
6.8 What do I do if my phone prompts fingerprint sensor initialization failed when I set a fingerprint in Alipay? .......... 95
6.9 Why does my phone not respond properly when reading NFC labels (including bus passes, bank cards, and ID
cards)?............................................................................................................................................................................... 95
7 Camera, music, and video .......................................................................................................... 97
7.1 Camera and gallery ..................................................................................................................................................... 97
7.1.1 Why can't I capture bright lines using the vintage filter? ......................................................................................... 97
7.1.2 How do I enable and disable beauty mode for video chats using a third-party application? ................................... 97
7.1.3 Why does burst shooting automatically stop even before the number of burst shots reaches 100? ......................... 97
7.1.4 Why can't I find the options of ISO, white balance, and exposure compensation in my camera settings menu? .... 97
7.1.5 Why can't I find or view the photos I took a few days ago? .................................................................................... 97
7.1.6 Why is the orientation of photos taken by the camera incorrect? ............................................................................ 98
7.1.7 Why can't I find photos in Gallery? Why is the list of pre-installed ringtones empty? ............................................ 98
7.1.8 Can I beautify multiple people using Perfect selfie or beauty mode? ...................................................................... 98
7.1.9 Which languages support mutual translation using the camera online translation feature? ..................................... 98
7.1.10 What type of front camera sensor does my phone use, BSI or stacked? ................................................................ 98
7.1.11 What type of rear camera sensor does my phone use, BSI or stacked? ................................................................. 98
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7.1.12 Why does shooting a photo in all-focus mode take so long? Why does the focal length change all the time? ...... 98
7.1.13 I turn on the flashlight and then lock the screen. Why does the flashlight turn off for a while when I double press
the volume down button? .................................................................................................................................................. 99
7.1.14 What is the maximum video resolution supported by my camera? ....................................................................... 99
7.1.15 Why is the rear camera off center? ........................................................................................................................ 99
7.1.16 Why is the document readjustment result incorrect? ............................................................................................. 99
7.1.17 Why does the ISO value remain unchanged regardless of the exposure time in Pro camera mode? ................... 100
7.1.18 Why do I see noise and black spots on the viewfinder when I am taking photos at night? ................................. 100
7.1.19 Does my phone support optical image stabilization (OIS)? ................................................................................. 100
7.1.20 Why can't I take good macro photos with my phone? ......................................................................................... 100
7.1.21 Does my phone support macro shooting? At what distance can I carry out macro shooting? ............................. 100
7.1.22 Why is it that when I take a picture with the flash on, sometimes one light is on and sometimes two? .............. 100
7.1.23 Why are macro/regular/landscape photos taken by the rear camera fuzzy?......................................................... 100
7.1.24 Why does my phone take clear photos but fuzzy videos? .................................................................................... 101
7.2 Music and video ........................................................................................................................................................ 101
7.2.1 Can my phone play HD videos? ............................................................................................................................ 101
7.2.2 What can I do if the playback of a local song or video freezes, has noise, or has no sound? ................................ 101
7.2.3 Why do I hear breaking sounds when my phone is playing a song? ...................................................................... 101
7.2.4 Why do I hear noises when I am using QQ Music? ............................................................................................... 102
7.2.5 When I am using a third-party application to record a call, why is only my voice recorded? ............................... 102
7.2.6 After I connect a headset to my phone, why is the notification tone for the end of a WeChat voice message
playback played from my phone's speaker instead of the headset? ................................................................................ 102
7.2.7 How do I use USB audio to play and record audio? .............................................................................................. 102
7.2.8 Why doesn't my phone auto-pause the music when a call comes in? .................................................................... 102
7.2.9 When I touch to play an online video in Huawei Mate 8's video application, why does it prompt that it is unable to
play the video? ................................................................................................................................................................ 102
8 Messaging and email ................................................................................................................ 103
8.1 SMS and MMS ......................................................................................................................................................... 103
8.1.1 Why can't I receive a bank or verification code message? ..................................................................................... 103
8.1.2 How do I set delivery reports for messages? ......................................................................................................... 103
8.1.3 How do I cancel sending a message while it is being sent? ................................................................................... 104
8.1.4 How do I type a message in full-screen mode? ..................................................................................................... 105
8.1.5 Why is there sometimes no ringtone/indicator light when I receive a text message? ............................................ 105
8.1.6 In the timeline on the messaging screen, why are messages from an earlier time displayed at the bottom? ......... 107
8.1.7 Why do long text messages arrive on my phone in segments? .............................................................................. 107
8.1.8 Why does my phone display message successfully delivered even when I send a message to an invalid number?
........................................................................................................................................................................................ 107
9 Calls and contacts ...................................................................................................................... 108
9.1 Calls .......................................................................................................................................................................... 108
9.1.1 Why does my phone show I have a 4G signal, but I can't make calls? .................................................................. 108
9.1.2 Does my phone support directional handsfree calls? ............................................................................................. 108
9.1.3 Does my phone support virtual HD call? ............................................................................................................... 108
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Contents
9.1.4 Why do I hear echoes when two phones are used for a handsfree call or WeChat voice call? .............................. 109
9.1.5 Why do I hear rustle when I use a headset for calls? ............................................................................................. 110
9.1.6 Why do I hear noises when I use a headset for calls? ............................................................................................ 110
9.1.7 Why does my phone vibrate when I end a call? ..................................................................................................... 110
9.1.8 Why does the headset announce the caller name when a call comes in? ............................................................... 110
9.1.9 How do I set my phone to display the company and position information on the incoming call screen? ............. 110
9.1.10 Why is the incoming call notification displayed in banner mode when I am using the onscreen keyboard? ...... 111
9.1.11 Why does my phone not ring or display anything when a call comes in?............................................................ 112
9.1.12 Why does the speaker make crackling noises when I play music in speaker mode? ........................................... 113
9.1.13 Why is the sound from the receiver so low when I make a call? ......................................................................... 113
9.1.14 Why does the receiver make a strange/screeching/crackling noise during calls? ................................................ 113
9.1.15 Why does my phone not ring when a call comes in during recording? ............................................................... 113
9.1.16 Why does my phone still vibrate when a call comes in after I've turned off vibration? ...................................... 114
9.1.17 Why does my phone show that all the incoming calls are from one SIM card? .................................................. 114
9.2 Contacts .................................................................................................................................................................... 115
9.2.1 Why do duplicated contacts without phone numbers appear in my phone's contacts? .......................................... 115
9.2.2 What can I do if the SIM card contacts are lost due to third-party application issues?.......................................... 116
9.2.3 Why can't I search for a contact properly? ............................................................................................................. 117
9.2.4 How do I erase the contact trace? .......................................................................................................................... 118
9.2.5 Why are contacts without names generated when I use 91 Assistant to import contacts? ..................................... 119
9.2.6 Why can't I see the contact photo or company information? ................................................................................. 119
9.2.7 Why does my Contacts display garbled characters when I export the CSV file of my contacts with HiSuite, edit it
with Excel, and import it back into my phone? .............................................................................................................. 120
10 Location services and navigation ......................................................................................... 121
10.1 Why does AutoNavi sometimes exit when running? .............................................................................................. 121
10.2 Why does Ctrip sometimes exit or freeze when running? ...................................................................................... 121
10.3 Why do some texts on Amap overlap?.................................................................................................................... 121
10.4 Does my phone support BeiDou Navigation Satellite System? .............................................................................. 122
10.5 Where can I find the GPS/location service switch? ................................................................................................ 122
10.6 Why can't I find the GPS/location service switch in the drop-down menu from the status bar? ............................ 124
11 Accessories................................................................................................................................ 126
11.1 Why is there no sound from the headset after I connect it to my phone? ............................................................... 126
11.2 Does the headset that comes with my phone support wind noise reduction?.......................................................... 126
11.3 Why are there noticeable stains on my new headset/charging cable? ..................................................................... 126
11.4 After I plug a headset into my phone, why does the phone display: Incompatible headset, may not work properly?
........................................................................................................................................................................................ 127
12 Miscellaneous .......................................................................................................................... 128
12.1 Where can I obtain broken screen warranty? .......................................................................................................... 128
12.2 Why can't I buy the mocha gold edition? ................................................................................................................ 128
12.3 Why is the Huawei Mate 8 so expensive in store? .................................................................................................. 128
12.4 Do I have to activate my phone in store immediately after purchase? .................................................................... 128
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1 Battery and charging
1
Battery and charging
1.1 What is my phone's temperature rise?
1.2 Does my phone support fast charging?
1.3 How long will my phone's battery last?
1.4 Does my phone support reverse charging?
1.5 Does my phone's battery contain graphene?
1.6 Does my phone support wireless charging?
1.7 Why does my phone charge more slowly after reaching 80% charge?
1.8 How long does the battery last on the Huawei Mate 8?
1.9 Why does my hand feel numb from touching the phone when it is charging?
1.10 Why does my Huawei Mate 8 have a short battery life?
1.11 Why does it take a long time to charge my phone when the screen is on?
1.12 Why does my phone make a sound when the phone is charged to about 87%
1.13 Why does the data cable shake when plugged into the phone
1.1 What is my phone's temperature rise?
1. Your phone meets the international standards and its temperature rise is lower that most
products of its class in the industry.
2. If the customer requires specific statistics, explain the standards in detail (the hotline
personnel shall not directly describe the statistics to the customer):
Based on the EN 60950-1, the maximum temperature for metal is 60 degrees, glass 70 degrees,
and plastics 85 degrees for short-term contact; the maximum temperature for metal is 55
degrees, glass 65 degrees, and plastics 75 degrees for long-term contact.
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1 Battery and charging
1.2 Does my phone support fast charging?
Your phone comes with a standard 9 V 2 A charger. When your phone's battery is low, charge
it for 10 minutes and you'll get enough power to make around 2 hours of calls. The exact time
depends on the network conditions.
1.3 How long will my phone's battery last?
Your phone is equipped with Huawei's proprietary power-saving technologies. Tests show that
the battery will last for a whole day for heavy users.
1.4 Does my phone support reverse charging?
Yes. Your phone supports reverse charging.
1.
Your phone can be used to reverse charge other phones. To use this function, you need a
connecting cable (micro USB to micro USB) to connect the two phones.
2.
Your phone can also be used to reverse charge Huawei noise reduction headsets.
1.5 Does my phone's battery contain graphene?
No. Your phone uses a lithium battery. No graphene is used.
1.6 Does my phone support wireless charging?
No.
1.7 Why does my phone charge more slowly after reaching
80% charge?
The Huawei Mate 8 uses a 4000 mAh high energy density battery and a high voltage quick
charger (9 V/2 A). Your phone only takes 2 hours and 20 minutes to be fully charged. It takes
about an hour to reach 80% charge; and then constant voltage charging starts and takes
control of the charging current. This is a normal phenomenon due to the nature of the battery.
1.8 How long does the battery last on the Huawei Mate 8?
This can only be used to answer one-to-one questions by users on the hotline and is not
to be published on the Internet or elsewhere.
For regular users, the Huawei Mate 8's battery lasts for 2.36 days; for heavy users, 1.65 days
(data acquired from lab tests). The actual usage time depends on specific user habits and the
amount of time the screen stays on.
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1 Battery and charging
When the phone is set to default brightness and fully charged:
Battery lasts for 14 hours for home screen operations (one slide on the screen every 5
seconds)
12 hours for instant messaging,
20 hours for web browsing (minimum brightness, after the web page is loaded, one slide on
the screen for 2 seconds every 8 seconds),
21 hours for reading eBooks,
8 hours for playing games,
28 hours for voice calls (outdoor, very good signal reception),
17 hours for playing videos (HD videos already downloaded to the phone),
12 hours for text messaging,
5 hours for using camera,
11 hours for online shopping applications,
11 hours for email applications.
1.9 Why does my hand feel numb from touching the
phone when it is charging?
1.
The numb sensation is because the user's body exchanged a small amount of electric
charge with the environment, which stimulated the user's nerves. It's like the static
electricity discharge when you take off your sweater on a winter night. Our charger has
passed global safety certification. Each of our chargers has been tested for safety issues
comprehensively before it is delivered to the user.
2.
Please make sure you are using the charger that came with your phone or a Huawei
charger purchased from Huawei authorized stores. All of our chargers have passed
rigorous tests and have received Chinese and international safety certifications. They
meet both CCC and IEC 60950 safety standards. There is no risk of electric shock during
normal usage. Chargers purchased through unofficial channels may not have undergone
strict design reviews or tests and verifications, and may not have any safety certificates.
There is no guarantee that they are safe to use.
3.
If your charger doesn't function normally and has a damaged chassis, there is a risk of
electrical leakage. Please do not use it and replace it with an official Huawei charger.
4.
Please make sure that you use the charger with a normal household electrical
supply
1.10 Why does my Huawei Mate 8 have a short battery
life?
If you feel your phone's battery life is too short, it is recommended that you follow the
instructions below:
1. Please update your phone to the latest version.
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1 Battery and charging
2. If there is no 4G signal in your area or the signal is weak, it is recommended that you turn
off 4G to avoid the high power consumption caused by constantly switching between
networks.
3. Close all unneeded applications running in the background. To do this, touch the Recent
key on the virtual navigation bar, and slide up to close all applications.
4. Do not use live wallpaper. Live wallpaper will significantly reduce your battery life. It is
recommended that you use static wallpaper.
Please see below if users ask for more power saving methods (it is recommended that
you send the information to users via text message):
1.
It is recommended that you update your phone to the latest version. Connect your phone
to Wi-Fi, touch Settings > Updater > Check for updates, touch refresh, and then
download and install the firmware update.
2.
Adjust screen brightness (you can enable Automatic Brightness to allow your phone to
adjust the screen brightness to suit its environment, or manually drag the brightness
slider down).
3.
It is recommended that you close all the protected background applications that you do
not use frequently.
4.
It is recommended that you use Smart mode rather than Performance mode. (Steps:
Settings > Advanced settings > Battery manager > Smart).
5.
Uninstall unneeded power-intensive applications. (Touch Settings > Advanced
settings > Location access to check if there are applications consuming a large amount
of power, and choose the ones you wish to uninstall.)
6.
Turn off functions you are not currently using: Wi-Fi
hotspot/Wi-Fi/GPS/Bluetooth/Mobile data/NFC. Switch off the Auto-Sync
button/Smartcare.
7.
Disable Mobile data always on (Settings > More > Mobile network > Mobile data
always on).
8.
Select Never (increases data usage) under Keep Wi-Fi on during sleep (Settings >
Wi-Fi > Menu > Advanced settings).
1.11 Why does it take a long time to charge my phone
when the screen is on?
1. When charging, the electric current provides power to the system and charges the battery at
the same time. Your phone's system consumes more power when the screen is on than when it
is off, meaning that limited current goes to the battery. As a result, it will take longer to charge
the battery.
2. Also, your phone generates heat when the screen is on. To stop your phone and the charging
current from generating excessive heat and to provide a better user experience and increased
safety, your phone will limit the charging current to make it more comfortable to use during
charging, which may extend the time required for charging.
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1 Battery and charging
1.12 Why does my phone make a sound when the phone is
charged to about 87%
The Huawei standard charger is a 9 V/2 A high voltage quick charger. If you use any charger
other than a standard Huawei Mate 8 charger, the output voltage may be insufficient. Your
phone may mistake this for repeatedly connecting and disconnecting to the charger. This
phenomenon will not harm your phone, but it is recommended that you charge your phone
using a Huawei standard charger and charging cable.
1.13 Why does the data cable shake when plugged into the
phone
There is a gap between the cable and the USB port that is intentionally designed to make sure
the cable can be plugged in and unplugged. It is a normal phenomenon if the cable shakes
slightly when plugged into your phone.
This will not affect normal charging and the service life of the cable. Please rest assured.
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2
2 Hardware and appearance
Hardware and appearance
2.1 Hardware installation
2.2 Screen and display
2.1 Hardware installation
2.1.1 Do both my phone's SIM card slots support 4G? How do I
switch between them?
Both the SIM card slots support 4G, but only one can be used in 4G mode at any one time.
Go to Settings > Dual card management, and choose the SIM card to use 4G.
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2 Hardware and appearance
2.1.2 Why doesn't my phone recognize the SIM card I inserted?

Please make sure you are using a standard nano-SIM card. Do not use a non-standard
SIM card or cut the SIM card yourself. Manually cut SIM cards may not be recognized
or may even damage your phone. It is recommended that you replace it with a standard
nano-SIM card from your network carrier.

Please make sure you place the card correctly into the slot. The angled corner of the SIM
card must be placed to fit correctly in the card slot (as shown below).

If your SIM card has been in use for a long time, you can try wiping the card's metal
contacts with alcohol, or you can replace it with a standard nano-SIM card from your
network carrier. A SIM card's metal surface can become oxidized after being used for a
long time, which can make the SIM unrecognizable.

Please do not insert or remove your SIM card while your phone is on. Try restarting your
phone after you've inserted a SIM card.

If the problem persists, take your phone to an authorized Huawei service center along
with the purchase invoice to be checked and repaired.
2.1.3 What card should I place in each SIM card slot?
Put a nano-SIM card in card slot 1 (internal card slot).
Put a nano-SIM card or microSD card in card slot 2 (external card slot).
2.1.4 What colors are included in the color scheme?
There are currently four colors: moonlight silver, space gray, champagne gold, and mocha
gold.
2.1.5 Why does the camera flash catch on my hand?
The camera flash is slightly recessed to prevent it from catching and causing injury. Please
note that this does not affect performance.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.6 Why does the fingerprint reader catch on my hand?
The fingerprint reader is slightly recessed and has rounded corners to prevent it from catching
and causing injury. Please note that this does not affect performance.
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2 Hardware and appearance
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty except when the product is new, out of the original packaging.
2.1.7 Why is there a step difference and rough feel between the
plastic part of the antenna gap and the rear cover?
The amount of metal and plastic removed by the polishing process during manufacturing can
be different, which has caused the step difference and rough feel. Please rest assured, this will
not affect your phone's performance.
Note: If the user asks for a replacement, please inform them that if there are no other
functional problems, this issue is not covered by warranty.
2.1.8 Why are there three faint marks either side of the receiver on
the gold edition?
In order to combine functionality and looks, the front indicator light, camera flash, and
ambient light sensor are covered with a translucent coating. Please note that this does not
affect performance.
Note: If the user requests a replacement phone, please inform them that this issue is not
covered by the warranty.
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2 Hardware and appearance
2.1.9 Why do the power key and volume key protrude by
different lengths from the phone?
The power and volume keys are moving parts and are subject to manufacturing limitations.
This means they are not entirely uniform. This issue is not considered a fault unless
performance is affected.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty if it does not affect performance.
2.1.10 paint has rubbed off my gray/coffee phone, leaving white
marks visible. Why?
All phones are checked thoroughly for cosmetic defects before they are shipped.
Paint near micro-USB connectors, headset sockets, SIM card trays and pin holes is susceptible
to scraping. Paint on the phone's rear housing can be rubbed off when the phone is placed on a
table or in pockets.
The above issues are common to all dark-colored metal phone housings and are not
considered faults unless they affect the functioning of the phone.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.11 rear cover on the phone bends when pressed. Why?
The thickness of phone batteries varies with charge. By design, there is a safety gap between
the battery and rear cover. If the rear cover is pressed, there will be some movement, but this
is entirely normal. Please rest assured that all Huawei phones must pass strict quality checks
before they are shipped.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.12 tempered glass screen protective film has an uneven surface.
Why?
Screens are rigorously checked for defects before shipping. The phone features a Corning
Gorilla Glass 3 screen which is highly scratch-resistant and can withstand ordinary scrapes
and knocks. Additional screen protective film is not required.
If the issue persists even when the official Huawei super-thin (0.2 mm thick) tempered glass
screen protective film is used, users should take their phone to a Huawei service center where
the official Huawei protective film can be applied by a technician.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty if it does not affect performance.
2.1.13 After some use, the phone's front and rear covers have
dents. Why?
1. Huawei phones comply with industry quality standards and are checked rigorously before
they are shipped.
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2 Hardware and appearance
2. The rear cover is made of aluminum alloy, which can be dented by hard impacts. It is
recommended that you use a protective phone case.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.14 What do I do if the phone's rear camera is cracked or
scratched?
Ask the user if the rear camera was damaged at the time of purchase or if it became damaged
after use. If the latter is the case, any breakages, cracks or scratches the user finds on the rear
camera lens after leaving the place of purchase are considered to be caused by the user and
will not be covered by warranty. The user should take the phone to an authorized Huawei
service center for repair.
It is recommended that a protective cover is used for the phone. The user must keep the phone
away from sharp objects (such as keys and sand etc), and avoid pressing the phone hard.
The phone's rear camera lens is made of Corning tempered glass. After surface treatment, it
has a Moh hardness of ≥ 7, and a pencil hardness of 1 kgf > 9 H. All our lenses have gone
undergone strict inspections to ensure durability and resist scratches from daily usage.
However, sharp and hard can objects could still break or crack the lens.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.15 Why is there a big gap between the battery cover and the
structure of the phone, and between the screen and the front
cover?
Due to thermal expansion and contraction and production stability, it is impossible to achieve
a zero gap or absolute evenness.
The industry standard gap is smaller than or equal to 0.3 mm and Huawei's standard is smaller
than or equal to 0.2 mm.
To save going to a service center, please first try inserting two pieces of A4 paper into the gap.
If you cannot insert two pieces of A4 paper, then the gap is smaller than 0.2 mm, because the
thickness of a standard sheet of A4 paper is 0.1 mm. Therefore, the gap complies with the
Huawei standard (0.2 mm) and you can rest assured. If two sheets of A4 paper can be inserted
into the gap, take your phone to an authorized Huawei service center and check whether there
is a quality problem.
2.1.16 Why is there a step difference between the antenna slot on
the side of the battery cover?
Before being colored, the surface of the battery cover is polished and electrolyzed. As a result
of the electrolyzation, the cover metal part will be lower than the plastic part, hence the step
difference.
Huawei has strict quality control regarding such step differences to ensure they comply with
Huawei's standards of less than 0.05 mm. Please rest assured.
This is a normal phenomenon, which is not covered by warranty.
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2 Hardware and appearance
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.17 Why does the SIM card holder hole/edge of the hole have
paint loss/scratches?
Your phone's battery cover is made of 6-series aluminum alloy. Although it is a hard material,
its edges can still become scratched. It is recommended that you follow the directions when
using the pin: it is essential to insert the pin vertically into the SIM card holder hole on
the side of the phone. Inserting the pin at an angle may result in scratches around the
edges of the hole.
Any scratches the user may find around the edges of the SIM card holder hole after leaving
the place of purchase are considered to be caused by the user and will not be covered by
warranty. The issue can be resolved by replacing the rear cover.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.18 Why is there a white line on the front edge of my white
phone?
Your phone contains a 2.5 D glass screen. The white line is the edge of the screen. This is
normal and there is no problem with the phone. Please rest assured.
2.1.19 Which part of the phone do I use for NFC?
The NFC antenna is located on top of the rear camera. To use it, put the camera area of your
phone near a card reader or card, in the same way that you use your bus card.
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2 Hardware and appearance
2.1.20 How many speakers does my phone have, and where are
they?
Your phone has only one speaker, which is on the right at the bottom of your phone. The holes
for the microphone on the left side are just a symmetrical design for aesthetic purposes.
2.1.21 Is my phone battery built in?
Yes. The battery is non-removable. 95% of the phone is covered by metal.
2.1.22 Does my phone support active noise reduction headsets?
Yes.
2.1.23 Why is there a slight color difference between the battery
cover and the decorative bands on the top and bottom?
There are two plastic decorative bands on the top and bottom of the battery cover. The surface
treatment methods for the decorations and battery cover are different (paint spraying for the
decorations and anodizing for the battery cover), so it is normal for the decoration area and
metal area to have a slight color difference (on black, white, gold or any other color too). The
phone's performance will not be affected. Please rest assured.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
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2 Hardware and appearance
2.1.24 Why does the Huawei Mate 8 still use Cat 6 when Cat 9 has
already been released?
Network operators work to their own schedules in network construction. 4G (Cat 4) networks
were launched at the end of 2013, and 4G+ (Cat 6) was launched only in the second half of
2015. So far, there is no clear plan for Cat 9, which means that phones claiming to support Cat
9 still only have Cat 6 network support. One thing to note here is that whatever the Cat
numbers and figures, they are only theoretical data. The actual download speed is far more
important for users. All Kirin chips from Kirin 920 support Cat 6, and are equipped with
several optimizations for various user scenarios to ensure improved stability and speed in the
same network environment.
2.1.25 Does my phone support 4G+? When does it show the 4G+
icon?
The Huawei Mate 8 supports 4G+ by default. You may switch the function on or off on the
LTE Cat 6 CA button under mobile network settings.
Under normal network configurations, usually the 4G+ function is only activated when the
data transmission rate reaches a certain level. It is recommended that users consult their local
network carriers about the local network configurations. The 4G+ icon will display only when
the 4G+ function is activated.
2.1.26 What do I do if my Huawei Mate 8 crashes, restarts,
displays a blue/black screen or becomes really slow?
1.
Check under what circumstances the issue occurred. Did it occur when you opened
multiple applications or were playing a large game? If so, the issue may be caused by a
third-party application or game. Or it might be because the phone's system is
incompatible with a third-party application. It is recommended that you uninstall
third-party applications that are likely to cause crashes and restarts.
2.
Check whether there is a microSD card inserted into the phone. If there is, remove the
card and try again. If the problem is solved, the microSD card is damaged or
incompatible with the phone.
3.
If your phone restarted after being taken out of a bag or pocket, check whether you
accidentally pressed and held the power button for 10 seconds, thereby restarting the
phone.
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4.
The phone will restart if you press and hold the power button for 20 seconds.
5.
If the phone crashes and restarts constantly and randomly, it is recommended that you
update your phone to the latest version: press and hold the volume up button and power
button to enter eRecovery mode.
6.
If the issue persists after you've done all of the above, please take your phone to an
authorized Huawei service center.
2.2 Screen and display
2.2.1 Why can't I find screen off gesture or double touch to wake
in motion control?
Your phone does not support double touch to wake or drawing a letter to open applications.
This is due to security considerations. If your phone has a lock screen password (or
fingerprint lock), when you draw a letter to open an application when the screen is on, you
still need to enter your password or scan your fingerprint to access the application.
Go to Settings > Smart assistance > Motion control > Draw, and turn on Draw. When the
screen is on, you can access an application by drawing its letter on the empty area of the home
screen.
2.2.2 Can I use my phone when my hands are wet?
Please use your phone when your hands are dry to ensure that it functions properly.
Using your phone with wet hands may cause water to seep into your phone and eventually
leading to a fault. Also, your phone's screen may not respond to wet fingers.
2.2.3 Why is it that I can only zoom in but not drag using the
magnification gestures function?
You need to swipe on the screen with two fingers together to drag.
2.2.4 Why does my phone's screen not respond when I'm wearing
gloves?
Please check if you have enabled gloves mode. Enter Settings > Smart assistance, and turn
on Gloves mode.
If you have enabled Gloves mode, but the screen still doesn't respond to your touches, that
might because your gloves are too thick. Please try again with thinner gloves.
2.2.5 What do I do if my phone's screen is slow to respond or does
not respond accurately?
Please make sure the operating system on your phone is updated to the latest version.
If you are using a protective cover or other accessories, the screen may not function properly.
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Using the screen with gloves on, dirty hands, pointy objects, or fingertips may cause the
screen to malfunction.
Using your phone in humid conditions or exposing it to water may cause the screen to fail.
Restart your phone to clear temporary software errors.
2.2.6 Why does my phone's screen not look as colorful as the
screens of Samsung phones or the Huawei Mate S?
Your phone uses an IPS screen, the same kind used by the iPhone 6. It is clearer, and displays
colors more faithfully. The Samsung phones and Huawei Mate S use an AMOLED screen.
2.2.7 Why is there light leakage when the screen is off?
It is a normal for there to be white light in the display area when the screen is black. Your
phone uses an industry leading JDI/LG screen. Before delivery, your phone has gone through
rigorous quality tests. This is a normal phenomenon that will not affect your daily use of the
phone. Please rest assured.
2.2.8 Why does my phone have a black edge at the top and bottom
edge of the screen?
If there is a 2 to 3 mm black edge at the top and bottom edge of the startup screen, it is caused
by multiple UI layers. This is a normal phenomenon. Please rest assured.
2.2.9 Why does my phone's screen look
bright/red/unclear/blurred?
Phones use different screens to improve the display quality with better contrast ratio and a
wider color gamut.
1.
Your phone uses a negative LCD screen, providing a darker dark state, compared with
ordinary LCD screens; a brighter maximum brightness, brighter bright state, and a
contrast ratio of 1500:1. Your phone's screen will not look blurred with a negative LCD
screen.
2.
Your phone uses a high color gamut screen with 95% color saturation, providing brighter
colors. This new technology makes your phone's screen very different from ordinary
phone screens. These are not technical faults. Please rest assured.
2.2.10 Why does my phone's screen turn off during a call?
This is normal. When your ear or another object blocks the proximity sensor near the receiver,
the screen automatically turns off to prevent misoperations. The screen will turn back on after
you remove the phone from your ears.
Please do not block the area around the receiver with a phone cover or other objects. When
attaching a screen protective film, please make sure the proximity sensor is not covered.
Protective films that are not very transparent may cause the proximity sensor to malfunction.
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2.2.11 Why does my phone's screen look red the moment it turns
off?
Your phone uses a high color gamut backlight. When the screen turns off, the red spectrum of
the backlight turns off slightly later than the blue and green spectra do. That's why your
phone's screen looks red the moment it turns off. This is a normal phenomenon. Please rest
assured.
2.2.12 Why does my phone have a red frame on the screen?
Please check if you have enabled strict mode under Developer options. The menu path is as
follows: Settings > Developer options > Strict mode enabled. If strict mode is enabled, an
application performing long-running operations on the main thread will cause a red frame to
flicker on the screen.
2.2.13 Does the 2.5 D glass screen break easily? If the screen
breaks, can I replace just the cover glass?
1.
Your phone uses Corning Gorilla Glass, which is very strong.
2.
As your phone has an all-in-one modular design, if the screen breaks, you will have to
replace the entire front cover component, which includes the screen and front cover.
2.2.14 Why do the screen and drop-down menu become less
responsive when the phone is placed on a table/bed but work fine
when I hold the phone in my hand?
Your phone does not have a good ground connection when placed on a bed or table, resulting
in slightly lower sensitivity of the screen. If you put your phone on a well insulated surface, it
will only respond to two fingers. Your phone will function properly when you hold it in your
hands. It is also recommended that you always update the operating system to the latest
version.
2.2.15 Why does my phone's screen become more vibrant and
brighter under sunlight?
Your phone automatically turns on the sunlight readable function when used under bright
sunlight or other lights. As shown below, you will see the screen suddenly becomes brighter,
and the colors displayed on the screen vary slightly: black will become grayer; other colors
become brighter. This is not a quality problem, but a function enabled by default on your
phone. When the phone senses that the brightness of the environment has reached a certain
level, the sunlight readable function will be activated. This function cannot be turned off.
2.2.16 Does my phone come with a protective film? Do I need a
protective film?
Your phone comes with a protective film, but it is only to protect the phone during delivery. It
is recommended that you remove the film before use. Since your phone's screen is covered
with 2.5 D glass, none of the films on the market can properly cover the arc on the edge. If
you apply a protective film to your phone yourself, you will only be able to cover the middle
area, not the edges. Your phone uses Corning Gorilla Glass, which has high scratch resistance.
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Your phone's screen will not scratch easily as long as you don't place in together with keys,
gravel, and other hard objects.
2.2.17 Why does the screen/bottom of the screen of the Huawei
Mate 8 look yellow/dark
Answer to one-to-one question by users on the hotline:
Have you ever enabled the Eyesight protection function? If you have, the problem will be
solved by restoring the phone to factory settings. (When Eyesight protection is enabled, the
phone's screen will turn yellow. To avoid users accidentally enabling the Eyesight protection
function and mistaking the yellow tone for a defective screen, we have removed the Eyesight
protection function since version B116.)
Recommended answer to questions regarding the yellow/dark tone at the bottom of the
screen: The Huawei Mate 8 uses an LCD screen delivered by top-tier industry suppliers. The
screen is lit using backlight modules. Before delivering the Huawei Mate 8, Huawei conducts
strict inspections on the uniformity of the luminance of every screen to ensure that each
screen meets standards. Please rest assured. Huawei phones also have a function to adjust the
color temperature to suit individual user preferences. You may set the color temperature by
entering Settings > Display > Color temperature, uncheck the Default option, and drag the
slider towards Cold until you're happy with what you're seeing.
Recommended replies on the Internet by unofficial accounts:
1.
I tried my Huawei Mate 8, and the bottom of the screen wasn't really yellow. But when I
took a picture of my Mate 8 using another phone, the screen's bottom area did look a
little dark in the picture. I think it was probably the lighting. You can't always trust
pictures online.
2.
I checked my Huawei Mate 8 after reading posts online. Maybe it was little dark at the
bottom of the screen, but I never noticed it at all before. I think the color on the Huawei
Mate 8 looks much more comfortable than all my previous phones.
3.
I never noticed any yellow at the bottom of the screen. Why do you have to make your
phone display an all white screen? That's not what a phone's supposed to do anyway.
4.
My phone had the same issue, but it was only very slight. After I dragged the color
temperature slider (under Settings > Display > Color temperature) to the right end
(towards Cold), the problem was solved! It really worked. You guys might want to give
it a try.
5.
Almost all LCD screens have this issue – maybe it's the screen suppliers, but I can use
the phone fine. I checked online. Basically everyone's phone has the same problem,
whatever the brand.
2.2.18 Why is my phone screen red (especially with a white
background) and why are the colors too bright?
Your phone uses a high color gamut (wide color gamut) screen, which may seem slightly
discolored when viewed from a side angle. This is a normal phenomenon and not a phone
quality issue. Your phone screen is supplied by the world's best screen manufacturers LG and
JDI, and its quality is guaranteed by Huawei's rigorous tests, so that you can rest assured.
A phone screen can display warm or cold colors. You can adjust the screen color temperature
on your phone according to your preferences by going to Settings > Display > Color
temperature.
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In addition, your phone screen has 95% color saturation, producing richer color information
and more vivid images.
2.2.19 Why can't I find the Eyesight protection switch? Why does
my phone's screen look yellow?
Reason:
When Eyesight protection is enabled, the phone's screen will turn yellow. To avoid users
accidentally enabling the Eyesight protection function and mistaking the yellow tone for a
defective screen, we have removed the Eyesight protection function since version B116.
Users who enabled the Eyesight protection function before updating their phones to B116 will
be unable to disable the function normally because the menu path has been already removed
in B116.
Solutions:
1.
Guide users to update to a newer version than B116 to solve the problem.
2.
Guide users to back up their data and restore the phone to factory settings.
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3 System functions and settings
System functions and settings
3.1 System functions
3.2 Input method
3.3 Settings
3.4 Screen recording
3.5 Phone Manager
3.6 Alarms
3.7 Fingerprint identification
3.8 Google new features
3.1 System functions
3.1.1 What languages does the system support?
The system supports 56 standard languages: Simplified Chinese, English (US), Spanish
(Europe), Portuguese (Europe), French, German, Russian, Italian, Traditional Chinese (Hong
Kong), Traditional Chinese (Taiwan), Japanese, Spanish (Latin America), Portuguese (Brazil),
Swedish, Norwegian, Danish, Czech, Hungarian, Slovak, Polish, Romanian, Greek, Serbian,
Bosnian, Macedonian, Bulgarian, Finnish, Estonian, Latvian, Lithuanian, Slovenian, Croatian,
Ukrainian, Turkish, Vietnamese, Indonesian, Arabic, Farsi, Dutch, Thai, Malay, Catalan,
Hindi, English (UK), Burmese, Korean, Hebrew, Galician, Basque, Georgian, Azerbaijani,
Uzbek, Khmer, Sinhalese, Urdu, and Tibetan.
3.1.2 Does my phone support double touch to wake the screen?
No.
3.1.3 Does my phone support MHL?
No.
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3.1.4 Does my phone support HDMI?
No.
3.1.5 Does my phone support TV-OUT?
No.
3.1.6 What is the default browser pre-installed on my phone?
The UC Browser is pre-installed for China region phones.
Google Chrome is pre-installed for international editions.
3.1.7 Does my phone support full-disk encryption?
Yes.
1.
What is full-disk encryption?
When users lose their phone, even if the phone is locked, their information can still be
obtained via reading the eMMC removed from the phone. Full-disk encryption was
developed to protect users' data security in such situations. Your phone is full-disk
encrypted on leaving the factory. eMMC reading and writing during usage is encrypted
and decrypted accordingly. Even if the eMMC is removed from the phone, your data in it
cannot be obtained easily.
2.
Will full-disk encryption affect the phone's performance and compromise the user
experience?
Data are automatically encrypted and decrypted as you use the phone. Thanks to the
excellent processing performance of the Kirin 950, the whole encryption/decryption
process is so fast that users will not even notice it. Even when users need to export data
from the phone, the decryption is transparent and it happens in real time. The user
experience will not be affected. The encryption module is FIPS certified to ensure the
eMMC can protect users' privacy at the hardware level.
3.
Why is full-disk encryption turned off after an update?
The full-disk encryption on your phone is turned on before delivery, but if you apply an
update from a microSD card (a non-OTA package), full-disk encryption will be turned off. It
can be turned on again if you restore factory settings (factory level or user level) and format
the internal storage.
3.1.8 In what situations can I use the barometer and what do I do
if the altitude reading is incorrect?
Yes.
The barometer can be used in the following applications:

The barometer is used to show the atmospheric pressure and altitude in the compass
application.

The barometer is used in the climbing function in the Huawei Wear app.

The barometer is used to recognize going on or off a flyover and other scenes during
navigation .
If the measurement or altitude is incorrect, please check the following:
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−
Check whether you are using a third-party application (some third-party
applications do not support reading pressure value data or updating the baseline
pressure value using the Internet).
−
Use the compass application pre-installed on your phone, and turn on
Auto-calibrate altitude (your phone needs to be connected to the Internet).
−
If the pre-installed compass application does not give a reading either, upgrade or
downgrade your phone's system, and see whether the issue persists.
−
After you've done all of the above, if there are still no pressure or altitude readings
or the altitude reading is too high, please take your phone along with the purchase
receipt to an authorized Huawei service center.
3.1.9 Does my phone support omnidirectional recording?
1.
What is omnidirectional recording?
Omnidirectional recording is to record sounds from different directions in meeting mode.
An omnidirectional recording file allows you to replay sounds from different directions.
2.
How do I replay the sound from a particular direction?
Drag the center of the circle to any position on the edge of the circle to hear the sound
from that direction; Drag the playing dot to the center of the circle to play sounds from
other directions. Touch a dot to make it turn gray and stop playing the sound from that
direction.
3.
Why are sounds from other directions played after I move the center of the circle to a
particular direction?
Please drag the center of the circle to the corresponding position on the edge of the circle. The
direction of the sound will not change while you are still dragging the dot.
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3.1.10 Does my phone support voice control?
1.
How do I enable voice control?
Enter Settings, and touch Smart assistance > Voice control > Voice wakeup to enable
voice wakeup, voice control of incoming calls, and voice broadcast of incoming calls.
2.
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How do I answer or hang up a phone call using voice control?
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Enter Settings, touch Smart assistance > Voice control, and enable Voice broadcast
incoming calls. When you receive a call, say "answer" to answer the call and "hang up" to
hang up the call.
3.1.11 Why is my phone's default theme different from other
phones?
The default theme is set to match your phone's color.
3.1.12 Does my phone support WeChat fingerprint payment?
We are in talks with WeChat to enable this function. Please look out for updates about this and
make sure your WeChat is always updated to the latest version.
3.1.13 Does my phone support smart voice control?
Yes.
3.1.14 Does my phone have a pressure sensitive screen?
No.
3.1.15 Does my phone support heart rate sensors?
No.
3.1.16 How do I set a default launcher?
If you have trouble setting a third-party home screen application as the default launcher, you
may follow the steps below:
Enter Settings > Apps > Advanced > Default app settings > Launcher, and set the home
screen you like as the default launcher.
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3.1.17 Does my phone support Office software?
Your phone supports WPS.
3.1.18 Does my phone support screen off gestures?
Yes.
Enter Settings > Smart assistance > Motion control > Draw, and turn on the switch.
You can only use this function when the screen is on. Use your finger to draw letters on the
empty area of the home screen.
3.1.19 Does my phone support application fingerprint unlock?
No.
3.1.20 Is my phone waterproof?
No.
3.1.21 Does my phone have an updated fingerprint function?
1.
Improved fingerprint sensor designs
While the Mate 7 has a square fingerprint sensor, the Mate 8 has a round fingerprint
sensor. We have also changed the curve depth of the sensor from 0.85 mm to 0.45 mm.
The effective sensing area has been increased significantly to further improve user
experience in fingerprint identification.
2.
The latest fingerprint registration technology:
The definition and accuracy of the fingerprint image has been increased. The sensor can
recognize a fingerprint in 0.5 seconds.
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3 System functions and settings
The fingerprint recognition algorithm uses three-level detail comparison technology,
applying different comparison methods based on the definition of different fingerprints.
This has not only decreased the time it takes to recognize a clear fingerprint, but also
ensures that users with less clear fingerprint features (for instance, users who have
peeling skin in winter) can also use the fingerprint sensor normally. The success rate of
accurate fingerprint identification has been greatly increased. The identification error
rate has dropped from 2% to 1%.
3.1.22 Why does my phone display encryption failed when it
starts up?
Your phone uses the latest Android 6.0 operating system from Google. To protect your data,
we have added the full-disk encryption function to your phone.
If the encryption process is disrupted when you start your phone for the first time, for example
if you accidentally press and hold the power button to restart the phone, your phone will show
encryption failed. You can fix this by restoring your phone.
If the problem persists after you have tried restoring your phone, go to an authorized Huawei
service center for a microSD card update. This will not affect the quality of your phone.
3.1.23 Why does my phone say encryption failed when I power it
on?
The Huawei Mate 8 uses Google's latest Android 6.0. To protect your data, we have added a
full-disk encryption feature to your phone.
If the startup process is interrupted when you power on your phone for the first time, the
encryption process will be disrupted and your phone will display an encryption failure
warning.
You can fix the problem by resetting your phone. If the problem persists after you have reset
your phone, please go to an authorized Huawei service center for an update. This will not
affect the quality of your phone.
3.1.24 Why does the Huawei Mate 8's screen look tilted with the
built-in theme?
There are several built-in themes in the Huawei Mate 8 that may make you feel the screen is
tilted, especially when there is a rectangular box displayed on the screen, such as the Baidu
search box or the time box. This is because the built-in themes have curves at the top and
bottom of the screen, which creates an optical illusion. The actual screen is not tilted.
The curves on the built-in wallpapers are designed to match the CD pattern on the shell of the
phone. The orderly arranged curves on the wallpaper help accentuate the screen's ability to
display details.
It is recommended that you download a theme without lines and try again.
3.1.25 How do I update my Huawei Mate 8?
To provide a better update experience for users, the Huawei Mate 8 no longer supports
microSD card updates or version recovery. We offer more convenient and efficient ways to
update your phone:
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Online update
Requirement:
1.
Before updating online, please make sure your phone is connected to the Internet. It is
recommended that you update using a Wi-Fi network, otherwise it will use up your
mobile data.
2.
Please make sure your phone has more than 20% battery life during the update.
3.
Update steps:
Open Settings and find Updater.
4.
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Touch Check for updates, and your phone will automatically detect if there is a newer
version.
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5.
If a newer version is detected, touch it to download the software update package.
6.
When the download is complete,touch Restart and update. The update can take some
time to complete. Please don't use your phone during this time. When the update is
finished, your phone will restart automatically.
3.1.26 How do I edit shortcuts after swiping down from the status
bar?
Swipe down from the status bar, touch Shortcuts, and swipe down to the bottom. You will see
an Edit button, as shown below.
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Touch Edit to enter the screen below. The upper area shows nine shortcuts that are displayed.
The lower area shows other available shortcuts. You may replace any of the displayed
shortcuts by dragging an alternative from the lower to the upper area, as shown below.
3.1.27 Why does Skype keep crashing on my phone?
That's because Skype is not compatible with Android 6.0 yet. Please follow the updates of the
application.
3.1.28 Why does the font size not adjust automatically in the
calculator and why do the first digits disappear when there are
too many digits?
This is because of the UI design rule: after adding grouping separators between thousands, the
separators take up space in the text box too. You may swipe left or right to see the whole text.
This will not affect the user experience.
3.1.29 How many lights come on when I turn on the flashlight on
my phone?
Only one (one light provides enough brightness and consumes less power).
3.1.30 Does my phone support microSD card lock?
Yes. You can encrypt your microSD card to protect the content stored on it.
To set the microSD card lock, go to Settings > Advanced settings > Security > Set SD card
lock.
Do I have to enter the password every time I access my microSD card after I enable microSD
card lock?
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No. You will only have to enter the password when you access your microSD card for the first
time on a smartphone. If you are not accessing your microSD card for the first time, the
microSD card unlocks automatically.
What can I do if I forgot my microSD card lock password?
Enter your phone password to unlock the microSD card or forcibly clear the password.
Can I delete the content stored on my microSD card if my phone is lost and microSD card
lock is not enabled?
Yes. You can use the Phone Finder to delete the content stored on your microSD card (this
requires connection to the network on your phone).
3.1.31 Why does my phone display a Google Play framework error
after I update Google Play services on my phone?
This may occur when Google Play services is updated using a third-party application.
Google Play services in major app stores is of a general version, which may cause errors once
installed. More than ten different customized versions of Google Play services are available to
adapt for different Android versions and processor architectures.
After the general version of Google Play services is installed on the Mate 8, a notification is
displayed as shown in the following figure.
If you see this notification, go to Apps > Google Play services > Menu and touch Uninstall
updates.
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The latest version of Google Play services is pre-installed on the Mate 8. Use of third-party
applications is not recommended for updates.
3.1.32 Why is an error message displayed when I attempt to start a
recording?
Problem: An error message is displayed when starting an audio or video recording.
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Cause: Stock Android does not allow more than one recording to be made at any one time. If
Google voice search is open in the background, an error message will be displayed when
starting an audio or video recording. A patch will be released with the next system update in
early March to fix this issue.
Follow the steps below to disable Google voice search when you are on another screen:
Touch the Google search bar on the home screen to open the Google Search app. Touch the
top-left corner to access the settings menu and then touch Settings and select Voice.
3.1.33 LTE CAT 6 Issues on the Mate 8
(1) What carrier aggregation modes does the Mate 8 (NXT-L09 & NXT-L29) support?
NXT-L09:
Intra-band contiguous CA:
CA_1C/CA_3C/CA_7C/CA_38C/CA_39C/CA_40C
(NB: CA_1C indicates that the device supports band 1 intra-band contiguous CA, CA_3C
indicates that the device supports band 3 intra-band contiguous CA, etc.)
Inter-band CA:
CA_1–20/CA_2–12/CA_2–17/CA_3–5/CA_3–7/CA_3–20/CA_3–28/CA_7–20/CA_7–28/C
A_4–17
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(NB: CA_1–20 indicates that the device supports inter-band CA from bands 1–20.)
NXT-L29:
Intra-band contiguous CA:
CA_1C/CA_3C/CA_7C/CA_38C/CA_39C/CA_40C
(NB: CA_1C indicates that the device supports band 1 intra-band contiguous CA, CA_3C
indicates that the device supports band 3 intra-band contiguous CA, etc.)
Inter-band CA:
CA_1–3
(NB: CA_1–3 indicates that the device supports inter-band CA from bands 1–3.)
(2) What is the maximum bandwidth supported by the Mate 8 (NXT-L09 & NXT-L29)?
The Mate 8 (NXT-L09 & NXT-L29) supports a maximum of two component carriers (2CC),
meaning the maximum bandwidth is 40 MHz (2 x 20 MHz).
(3) What do LTE CAT and LTE CAT 6 stand for?
LTE CAT stands for LTE UE category (LTE means 4G/LTE, and UE stands for user
equipment, such as a mobile phone). These LTE categories define how fast a device can
transmit data over a 4G/LTE network. There are a number of LTE categories, such as LTE
CAT 4 and LTE CAT 6.
(4) What do the different LTE categories mean?
An LTE category defines a device's maximum download and upload speed on a 4G/LTE
network. According to 3GPP specifications, there are 8 different LTE categories (the
maximum download and upload speeds shown in the table below are based on an FDD-LTE
network).
(5) What is carrier aggregation?
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Carrier aggregation is a new technology introduced by LTE-Advanced that is designed to
increase the bandwidth. Two to five component carriers can be aggregated to increase the
bandwidth to up to 100 MHz for faster download and upload speeds.
(6) What are the different types of carrier aggregation?
There are three different types of carrier aggregation: intra-band contiguous CA, intra-band
non-contiguous CA, and inter-band non-contiguous CA.
(7) If a phone supports LTE CAT 6, does this mean that download and upload speeds
will always reach CAT 6 standards?
No. The network must also support the phone's carrier aggregation frequencies in order to
reach a bandwidth of 40 MHz.
3.1.34 Why are there three white dots on my phone's navigation
bar?
If the three virtual keys on the navigation bar on your phone appear as small white dots (as
shown below), it is because you have enabled the Daydream function on your phone during
charging. You may turn off the function following the instructions below:
Instructions: Touch Settings > Display > Daydream and turn off the function.
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3.1.35 What do I do if the themes I downloaded from Themes
disappear?
First, please check whether you have installed any third-party optimization applications and
cleaned your phone's storage. If you have, please make sure you do not delete the Themes
data next time you clean the storage.
Then, please check whether you have deleted any files in Files. The themes you downloaded
will be stored under Files > Internal storage > HWThemes. They can be deleted during disk
cleanups. So please make sure you do not check Themes when performing disk cleanups.
3.1.36 What do I do if the compass on the Huawei Mate 8 does not
read correctly?
1.
Please confirm you have rotated your phone to auto-calibrate when using the compass.
Also, please check whether there is strong magnetic interference in the area.
2.
Please restart your phone and try again.
3.
If the issue persists after you have done all of the above, please take your phone and the
purchase receipt to an authorized Huawei service center for repair.
3.1.37 What do I do if my phone fails to download the update
package when updating?
Please check whether your issue falls under one of the following three scenarios:
Scenario A:
Phenomenon: The progress bar stopped when downloading the update package, and fails to
resume downloading after touching the pause and continue options.
Reason: Because the network was unstable, the update package could not be downloaded
successfully or took a long time to download.
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Solution: Enter Settings > Apps > Settings > Storage > Clear data to clear data, restart your
phone, and switch to another network to restart the download process.
Scenario B:
Phenomenon: The update package was downloaded completely, but the phone displayed an
"installation package verification failed" message, and you needed to re-download the update
package after touching the confirm button.
The downloading process was half completed, and the phone prompted that the download
failed. After you touched the confirm button, you needed to re-download the update package.
Reason: The carrier network might have hijacked the update package data during the
download process, which led to the update package becoming damaged and not passing
verification.
Solution: Enter Settings > Apps > Settings > Storage > Clear data to clear data, restart your
phone, and switch to another network to restart the download process.
Scenario C:
Phenomenon: The update package was downloaded successfully. You touched the Quick
update button and the phone restarted, but the installation failed.
Reason: Process anomalies during the update caused it to fail. You can try updating with a
complete package to ensure a successful update.
Solution: Touch Settings > Updater > Menu > Download latest full package to check for a
new version. After checking, touch the Quick update button to update with a full package.
3.1.38 What do I do if the color or style of the navigation bar
changes and cannot be restored after I change the theme?
Some third-party theme packages you have downloaded may not be used due to
incompatibility issues. Please change to another theme package, restart your phone, and see
whether the issue is resolved.
3.1.39 Why does my phone's ringtone volume get louder and
louder?
On the dialer screen, touch Settings in the lower right corner, and check whether you have
enabled Pocket mode. If you have, turn it off.
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3.2 Input method
3.2.1 What input methods does my phone come with?
Your phone has the Swype input method, Android input method, and Google voice input.
3.2.2 I wrote a comment to my friend in WeChat Moments using
the Huawei handwriting input method in full-screen mode. Why
can't I send it by touching the send button?
That's because when you use the Huawei handwriting input method in full-screen mode, you
are still in input mode after you finished writing a character. You need to first select the
character (touch the character in the input box) and then touch the send button.
3.2.3 Why can't Huawei voice input method recognize my voice?
You must have an Internet connection to use the Huawei voice input method. When your
internet connection is poor, the voice input method might not function properly either.
3.2.4 Why can't I use my external OTG keyboard to input Chinese
using the Huawei input method/Huawei Swype input method?
After you connect an OTG keyboard to your phone, the virtual keyboard will still appear
when you touch the input box. As a result, your phone may not be able to recognize the
physical keyboard. That's why your OTG keyboard can't be used to input Chinese.
You can use the Google input method to resolve the issue temporarily.
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3.3 Settings
3.3.1 Why do I see two identical icons for the same application on
my home screen?
When you install an application on your phone, the application will create an icon as well as a
shortcut with the same name. The icon and the shortcut look exactly the same as they are
created by the same application.
3.3.2 How do I stop my phone's screen from rotating
automatically?
Your phone supports auto screen rotation.
If you want to turn it off, turn off Auto-rotate in the shortcuts menu.
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3.3.3 Why can't I use one-hand mode when the magnification
gestures function is enabled?
Both one-hand mode and magnification gestures function by recognizing your touches on the
screen, so they cannot be used at the same time.
3.3.4 How do I turn off the white dot where I touch the screen on
my phone?
To turn off the white dot, enter Developer options and turn off Show touches.
You can turn off all the options under Developer options. To do so, enter Developer options,
and turn off the Developer options button.
3.3.5 When closing applications running in the background, how
do I lock some applications so they never close?
Touch the Recent key. Swipe down with your finger to lock the application and a lock icon
will appear in the upper right corner. Now, even when you swipe up on the screen to close all
applications running in the background, locked applications will not be closed.
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3.3.6 After restarting my phone, why isn't the list of applications
running in the background empty?
Restarting your phone will not clear the list of recently used applications. This is to make it
easier for you to go back to applications used before restarting your phone.
3.3.7 What can I do if system applications are not shown when
managing applications?
Not all applications are shown in the application management list. If there are some
applications missing from the list which you would like to see, you can go to Settings >
Apps > Menu and touch Show system to see them.
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3.3.8 Does my phone support privacy protection/visitor mode?
Because some Android 6.0 functions are not compatible with privacy protection/visitor mode,
the current Huawei Mate 8 does not support these functions. We have referred your feedback
to our team. Please follow us for updates on future versions. Thank you for your attention and
support.
3.3.9 How do I use the network neighborhood function in Files?
1.
Open Files. Go to Local > Network neighborhood.
2.
How do I use Network neighborhood?
To use this function, your phone needs to be connected to another sharing-enabled device
(like a computer or another phone) within the same local area network. Next, enable
Network neighborhood, touch the scan option, find the device you want to share with,
and connect to the device.
3.
How do I turn off Network neighborhood?
Touch and hold the device in the Network neighborhood device list to disconnect.
4.
Can I use Network neighborhood to copy files from my computer to my phone?
Yes. Connect your phone and computer to your home's local area network. On your
computer, enable sharing for the files or folders you would like to be able to access from
your phone. On your phone, open Files and go to Local > Network neighborhood and
touch the scan option. Find your computer in list and touch to connect. When connected,
you can access files that are stored on your computer.
5.
Why isn't my device in Network neighborhood?
Please check your device is connected to the Internet and make sure your phone and
other device are both connected to the same local area network.
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3.3.10 What is Dual windows mode and how do I enable it?
Dual windows mode is a multiple screen mode where you can display multiple applications at
that same time on one phone's screen. At present, two screens can be displayed at the same
time. You can put shortcuts to applications that support this function on the second screen's
home screen by touching Add. To enable Dual windows mode, follow the instructions below:
Step 1: Go to Settings > Smart assistance > Motion control > Dual windows gesture and
turn on the Dual windows gesture switch.
Step 2: Touch and hold the Recent key on the navigation bar while on the home screen or in
an application that supports Dual windows. You can also drag up with two fingers on the
navigation bar to enter the second screen.
See images below for reference:
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Note: You can touch the back key or home key to exit Dual windows mode.
1. What applications support landscape display when in Dual windows mode?
Normally, applications that support Dual windows mode will support landscape display when
in Dual windows mode. But landscape display will only be completely supported if both open
applications support landscape mode. If only one application supports landscape display, then
the applications will be displayed in portrait orientation when in Dual windows mode.
2. Can I open the same application twice at the same time when in Dual windows mode?
No. You cannot open the same application twice when in Dual windows mode.
3. Why are some applications displayed abnormally when in Dual windows mode?
Presently, the majority of applications are developed for full-screen display. In Dual windows
mode, the full-screen display is limited to half of the screen. This can result in the characters
shown on the screens of some applications to not be displayed or to overlap.
3.3.11 What can I do if the UC Browser closes unexpectedly or
runs slowly?
According to our analysis, this is probably a problem with this application itself. We
recommend you uninstall the app, download it again from the Google Play Store, and install it
again.
If you continue to have problems, please wait for a new version of the application and then
update it.
3.3.12 What is Loud voice mode?
In hand-held and handsfree mode, when the volume is raised to the highest level and you
press the volume button one more time you will enter Loud voice mode. The volume will
increase (the sound quality will be slightly decreased).
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3.3.13 When making a screen recording, why can't I also take a
video, make an audio recording, send WeChat voice messages, or
do similar things?
When making a screen recording, audio is also captured. When capturing audio your phone's
audio channel is in use. In the current Android framework, there is only one audio channel.
When making a screen recording, you cannot also take a video, make an audio recording,
send WeChat voice messages, or do similar things because the audio channel is in use.
To use these functions, you will need to stop the screen recording.
3.3.14 When I set up a ringtone using music I downloaded, why is
there no vibration to go with the music when I receive calls?
Vibration with incoming calls is only supported when using one of the 22 default ringtones.
3.3.15 When playing music through the speakers at the highest
volume setting, what can I do if there is static when using
handsfree mode to call?
Please update your system software to the latest version.
In Loud voice mode, producing a relatively high sound volume is prioritized. Due to this,
there will be a certain amount of static. We recommend lowering the volume and exiting Loud
voice mode to have better sound quality.
3.3.16 When roaming in Hong Kong, can I freely switch to a local
network so I don't need to use two SIM cards at once?
To do this, you must first enable international roaming. When roaming internationally, your
phone will automatically search for and change to a local network. You don't need to do this
yourself.
3.3.17 Why did the ringtone for incoming calls I selected
disappear?
Some third-party cleaning or optimization applications will change the users' database and
delete the records of ringtone files in the database. You may find the ringtone file by
following the instructions below:
Instructions: Touch Settings > Apps > Show system, then touch Media Storage > Storage
under Apps, select Clear data, and restart your phone. Then you will find the ringtone under
Settings > Sound.
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3.4 Screen recording
3.4.1 When making a screen recording, why does Mini mode
make a lot of short videos?
The purpose of Mini mode is to help you more conveniently share screen recording videos
through instant messaging applications like WeChat. Most instant messaging applications
limit the size of shared videos, like 20 MB for WeChat. When a video exceeds the limit, the
instant messaging application will compress the video, significantly affecting the quality.
So, in Mini mode, when a video reaches a certain size (like 19 to 20 MB), a new video will be
created.
3.4.2 Why is the resolution poor when using Mini mode for screen
recording?
The Mini mode is designed to record videos that can be sent using instant messaging apps.
The size of each video file is restricted to prevent instant messaging apps from compressing
the video. If the resolution is set to high, a 19 to 20 MB file will only record a very short clip.
If the resolution is set to high and there are no file size restrictions, the resolution will
decrease significantly when the video is sent using an instant messaging app, as the app will
compress the video to a lower resolution.
We therefore opted for FWVGA resolution for clips recorded in Mini mode in order to keep
the file size low and ensure an acceptable image quality.
You can also record a screen recording using HD mode and then share your clip by uploading
it onto a video-sharing website.
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3.4.3 Why can't I record a video, make a voice recording, or send
voice messages when I am using the screen recording feature?
Your voice is recorded automatically when you make a screen recording. Starting a screen
recording will turn on your phone's microphone. Android does not currently support the use of
the microphone by more than one app at once. This means that you cannot record video, make
a voice recording, send voice messages, or use other apps that require the use of the
microphone when you are using the screen recording feature. Turn off screen recording if you
wish to access these features.
3.4.4 Why does the screen recording end automatically?
The screen recording will end automatically in the following circumstances:

After 5 minutes of recording

When you receive calls

When there is insufficient storage space

When you press the power button
3.4.5 I always need to wait for the timer to countdown before the
screen recording starts. Is there a quicker way to start a screen
recording?
Touch the timer to skip the countdown and start recording immediately.
3.4.6 screen recording timer button is obstructing the controls in
my game. What can I do?
You can drag the timer button to another location on the screen.
3.4.7 My screen recording failed to be shared over WeChat?
Check that you followed the correct steps to share your video. We recommend that you touch
the Share button, which you can find in the Gallery or by swiping down on the notification
bar. Select WeChat to share your screen recording with your friends.
If you use the "+" icon in WeChat to select your screen recording, WeChat will compress your
video. If compression fails, your recording will not be sent. Even if your recording is sent, the
resolution will decrease significantly due to compression. We therefore recommend that you
do not use this method to send your videos in WeChat.
3.4.8 Motion control often fails to work properly when
starting/stopping a screen recording. Why?
Check that motion control is enabled for smart screenshot and screen recording. For smart
screenshot, go to Settings > Smart assistance > Motion control > Smart screenshot.
Your phone's gravity sensor must register your knuckle gesture in order for the motion control
feature to work properly. If you only touch very lightly on the screen, the gravity sensor will
not register your gesture. Try touching slightly harder on the screen (similar to how you
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would knock on a door). Practice touching twice on the screen with two knuckles to start/stop
screen recordings.
3.4.9 Why can't I play screen recordings in full-screen mode on
my phone (or my friend's phone)?
Make sure that you are using your phone's default video player. Some online video players are
unable to detect the video orientation automatically, therefore you will not be able to play the
video in full-screen mode.
3.5 Phone Manager
3.5.1 Why doesn't the pre-installed Phone Manager block some
unwanted calls?
The Phone Manager can only block calls from numbers in the blacklist, unknown contacts, or
contacts with hidden numbers. Also, this needs to be set up in advance the Phone Manager.
The present version of Phone Manager cannot filter calls based on parts of phone numbers
and it does not keep records of blocked calls. If you really need these features, we recommend
downloading a similar third-party application.
3.5.2 Why doesn't Phone Manager intercept multimedia
messages?
Phone Manager does not support intercepting multimedia messages at present.
3.5.3 When sharing images or links, what can I do if my phone
shows a notification saying that the third-party application (like
WeChat) is not installed?
When sharing things, if your phone displays something like the following image, please
follow the method listed below to troubleshoot the problem.
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Go to Settings > Apps and choose the app you want to use to share (like WeChat). Check
whether Force stop can be selected (it is not grayed out). If you can't select it (it is grayed
out), this means that the application is not running. Please start the application again and try
sharing again when it is running.
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3.5.4 What can I do if my phone stays in Do not disturb mode
even when I turn it off?
Please check whether the Android Wear app is installed on your phone. If so, please check
whether Do not disturb mode has been set on your smart wrist band.
3.5.5 How do I check the power consumption details on the
Huawei Mate 8?
If you feel your phone's battery is dropping too quickly, it might be because some applications
are secretly consuming your phone's power. The Phone Manager will help you locate them
and turn them off with one touch.
Enter Phone Manager > Battery manager > Power usage firewall (power-intensive
applications), and touch X under the unneeded applications to turn them off.
Touch Consumption level to see the power consumption rankings for software and hardware.
Select the applications you would like to close and touch X.
When there is a power-intensive application running in the background, an alert will pop up in the
notification panel. If you want to stop the system from sending these alerts, touch Settings and turn off
Power-intensive prompt.
In addition to this method, you can also optimize your battery settings by running a battery
power consumption test in Phone Manager.
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3.6 Alarms
3.6.1 Why do alarms keep going off repeatedly?
Go to Snooze duration settings > Alarm rings before auto-silence (times). This lets you set
the number of times the alarm will sound if it is not turned off and you don't touch Touch
here to snooze for 10 minutes or Slide to turn off alarm (the default alarm ring length is to
ring for 5 minutes each time). If you touch Touch here to snooze for 10 minutes when the
alarm rings, the alarm will be delayed. For example, if your alarm is set for 12:00 and the
delay time is 10 minutes, then the alarm will ring again at 12:10. If you touch Touch here to
snooze for 10 minutes again, the alarm will ring again at 12:20. Regardless of how many
times you set the alarm to ring before auto-silence, you can also touch Alarm (snoozed) in
the notification panel to stop the alarm from ringing again.
3.6.2 When my phone automatically powers on after the alarm
rings, why is my phone sometimes in airplane mode?
The power-off alarm function is designed in the following way: Because your phone is
powered off before the alarm goes off, only the alarm function is turned on when the phone
powers on, rather than all the communication functions (thus, your phone is in airplane
mode).
If you turn off the alarm, airplane mode will also turn off. If you touch Touch here to snooze
for 10 minutes, your phone will remain in airplane mode.
3.7 Fingerprint identification
3.7.1 Do I have to place my finger fully on the fingerprint sensor
to unlock the screen?
The fingerprint sensor embedded in the Huawei Mate 8 supports 360° all-angle fingerprint
recognition. You don't have to place your finger fully on the sensor to unlock the screen.
3.7.2 Why can't I use my fingerprint to unlock the screen after
clearing the screen unlock password/setting an unlock pattern?
This is a new feature in Android 6.0. When you clear your password or set an unlock pattern,
the phone will show a warning that all your fingerprints will be deleted.
3.7.3 Is there a time limit for entering a fingerprint enrollment?
After 10 minutes of inactivity with screen on on the Fingerprint management screen, if you
put your finger on the sensor, the phone will prompt you that fingerprint enrollment has failed
and exit the fingerprint management screen automatically. This is a default timeout setting for
fingerprint enrollment. This mechanism helps prevent others from enrolling a fingerprint on
your phone when you spend too much time on the fingerprint management screen. This
function makes it more secure for you to use fingerprints.
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3.7.4 How do I know I have successfully enrolled a fingerprint?
Fingerprint enrollment will fail if you abort the process before the final step is completed.
Make sure you follow through all the steps in the fingerprint enrollment process. When you
reach the last step, your phone will prompt you: "Press the top area of your finger against the
sensor", "Press the bottom area of your finger against the sensor", "Press the left area of your
finger against the sensor", or "Press the right area of your finger against the sensor". When
you see one of the preceding instructions, you need to scan your finger one more time to
complete the enrollment. When you've finished that, you will see the Rename and OK
buttons on the screen, which means you have successfully enrolled a fingerprint.
3.7.5 Why does my phone say "Fingerprint doesn't match" after
I've unlocked the screen with my fingerprint?
That is because you tried and failed to unlock the screen with your fingerprint, and then you
moved your finger slightly on the sensor, which triggered another fingerprint scan. Although
you succeeded in unlocking the screen the second time, the failure alert from the first scan
will still pop up to remind you that your first fingerprint authentication failed. The alert will
stay on the screen for 1 to 2 seconds. The failure of the first authentication could be caused by
an incorrect finger position, a peeling finger, or a dirty finger.
3.7.6 How many times can I try my fingerprint before being
locked out?
1.
When the phone's screen is off, if you try 30 unmatched fingerprints, the phone will lock
for 30 seconds. During those 30 seconds, the phone will not respond to any fingerprints.
After 30 seconds, you can unlock the phone with the correct fingerprint.
When the phone's screen is on, if you enter 6 unmatched fingerprints, the phone will lock for
30 seconds. During those 30 seconds, the phone will not respond to any fingerprints. After 30
seconds, you can unlock the phone with the correct fingerprint.
3.7.7 Does the Huawei Mate 8 support WeChat fingerprint
payment?
WeChat does not currently support fingerprint payment. We are negotiating with WeChat to
enable this function as soon as possible.
3.7.8 Where can I use my fingerprint on the Huawei Mate 8?
The Huawei Mate 8 supports the following functions:
1.
Using a fingerprint to answer calls and take photos;
2.
Using a fingerprint to unlock the screen, log in to a Huawei account, and access File Safe
and locked applications;
3.
Does not support fingerprint navigation: using a fingerprint to swipe down/up the status
bar or view pictures;
4.
Does not support double touch to clear the status bar with a fingerprint;
Does not support touch to return to the previous menu with a fingerprint.
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3.7.9 Can I use my fingerprint to turn on the screen when it turns
off during a call?
Yes. Currently, you can touch the fingerprint sensor to turn on the screen. For B129 and later
versions, touching and holding on the fingerprint sensor will also turn on the screen.
3.8 Google new features
3.8.1 Why can't I use Google Now on Tap?
Google Now on Tap has some compatibility issues with EMUI 4.0. The first version of Mate
8 does not have this feature integrated, however, this feature will be supported in the latest
version, which is expected to be released by the end of January 2016. Please perform an
online update to install the latest version on your phone.
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4 Application management
Application management
4.1 WeChat
4.2 Other social networking issues
4.3 Audiovisual entertainment
4.4 Financial services
4.5 Convenient life
4.6 Games
4.7 Other issues
4.1 WeChat
4.1.1 When receiving images from friends in WeChat, what can I
do if the application crashes or the screen goes black when I try to
view the original image?
This problem may be caused by the image's resolution being too large.
Because WeChat does not provide any dedicated storage optimizations, this problem may
occur when you view high-resolution images. If you don't view or download the original
image and just look at the thumbnail, WeChat normally will not crash. Similarly, when you
send comparatively high-resolution images and you touch to preview the image, this may also
cause the application to crash.
Presently, WeChat versions 6.3.5 and later have already been optimized to deal with this
problem. If you still encounter crashes or black screens, we will push WeChat to continue
optimizing the application.
If you receive images with original files of larger than 10 MB, we recommend that you do not
use WeChat to view or download them.
If you send comparatively high-resolution images, in the same way, please do not use WeChat
to view the original images. Use Gallery to view and browse images.
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4.1.2 What can I do if the images I receive from friends in WeChat
are unclear?
This problem may be caused by the following reasons:

The original image may be unclear.

WeChat compresses images when sending. If the original image is not very clear, then
after being compressed the resulting image will also not be clear.

The WeChat application determines the quality of the image according to the network
quality.

−
If the network quality is not good (like 2G or slower or 3G/4G with a poor
connection) and you receive an unclear image, a clearer image will only be
downloaded if you touch to open the image or view the original image.
−
If your network quality is good (like 3G, 4G, or Wi-Fi), WeChat will automatically
download a clearer image. You may notice that an unclear image sometimes quickly
changes to a clear one.
−
If you are on a 4G or Wi-Fi network and a clear image is still not downloaded
automatically, this may be because the network is not stable and the WeChat
application mistakenly determined the network quality to be poor.
If you send an image internationally, WeChat may compress the image even more and
the image may be even less clear when received. When compared to images sent locally,
the difference in clarity may be about 1/3.
4.1.3 Why doesn't the WeChat step counter update in real-time?
Presently, the WeChat step counter does not update in real-time.
If you want to view real-time data, please stop following the WeChat fitness public account
and then follow it again. Then, touch the WeChat fitness ranking list.
4.1.4 Why do sights I published in my Moments have sound, but
sights in my conversation history do not have sound?
According to the way the WeChat application is designed, playing sights in Moments is
considered video mode, but the playing mode in individual contacts' albums and in the
conversation history is considered a preview and so WeChat does not play sounds. This is part
of WeChat's design and is not a problem with your phone.
If your phone is connected to a Bluetooth headset or other audio device, the sound may come
from the headset or other external device.
4.1.5 Why can't I sometimes download pictures sent from a
WeChat friend or in a group?
The WeChat server clears picture caches regularly. Therefore, pictures from WeChat chat
records or Moments will expire.
If the picture caches are cleared, only thumbnails from chat records are available and they
cannot be opened or downloaded.
If you want to save pictures, it is suggested that you download them before they expire.
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4.1.6 Why can't I see the Lucky Money icon on the chat screen
with a WeChat friend?
To display the Lucky Money icon, touch the "+" button.
If you cannot see the Lucky Money icon, you may have just installed WeChat and logged in
for the first time, and the WeChat server may not have configured the settings for Lucky
Money. In this case, please exit WeChat and log in again. If the problem persists, it is
recommended that you consult the WeChat customer service.
4.1.7 Why can't I send or receive WeChat messages?
Check that:
1. The notifications function is enabled.
(1) Go to Me > Settings > Notifications and turn on WeChat's internal notifications.
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(2) Go to Settings > Notification panel & status bar > Notification center > WeChat and
enable the system notification function for WeChat.
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Figures are for reference purposes only and may differ from your device.
2. Your phone stays connected to the Internet in sleep mode.
(1) Go to Settings > Wi-Fi > Advanced settings and turn on Keep Wi-Fi on during sleep.
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Figures are for reference purposes only and may differ from your device.
(2) Go to Settings > More > Mobile network and turn on Always send and receive MMS.
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Figures are for reference purposes only and may differ from your device.
3. WeChat is protected in the background.
Go to Settings > Advanced settings > Battery manager > Protected apps and select
WeChat.
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4. WeChat is set to ignore battery optimizations.
Go to Settings > Apps > Advanced > Ignore battery optimizations and set WeChat to
Allowed.
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6. Smart power saving mode is enabled.
Go to Phone Manager > Battery manager > Power plan and select Smart instead of Ultra
for power saving.
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7. WeChat networking permission is granted.
Go to Settings > Data traffic management > Networked apps, find WeChat, and then
reselect Mobile data and Wi-Fi for WeChat.
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8. WeChat stays running even when the system prompts you to close when power
consumption is too high.
Go to Settings > Apps > WeChat > Battery and turn off Power-intensive prompt.
9. WeChat is not logged in on a computer preventing you from logging in on your phone.
10. Check whether the Mate8 version number is B102. In this version, you may occasionally
fail to receive messages when your phone is connected to a Wi-Fi network. If this happens,
switch to a mobile network. Please update your phone when a new version is available.
11. If you hear a notification sound but no pop-up box appears, it might be because you didn't
set a magazine unlock. Please follow the instructions below:
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First, select your preferred theme: open Themes on the home screen, and choose a theme you
like.
Go back to the home screen, touch Settings > Screen lock & passwords > Screen lock style,
select the default (magazine unlock) option and touch Apply to set a magazine unlock.
If the problem persists, this may be because WeChat has stopped running in the background.
To receive messages, open WeChat. Check whether any third-party phone security manager is
installed. If so, delete it or set WeChat to be trusted in the third-party security manager.
4.1.8 Why is there no sound for the first several seconds of a
WeChat voice message when I am using a Huawei TalkBand B2?
The Huawei TalkBand B2 version is not compatible with WeChat. To solve this problem,
please update the Huawei TalkBand B2 to the latest version.
4.1.9 Why can't a WeChat picture be viewed on my phone and
why can it be viewed properly on my friend's phone?
This may be because the picture's resolution is too high.
WeChat does not provide any dedicated storage optimizations, so when you want to view a
high resolution picture, the storage gets overloaded and the picture can't be viewed.
After you send the picture to your friend, the picture can be viewed properly on your friend's
phone. This is because the picture is compressed during transmission. The picture viewed on
your friend's phone has a lower resolution, so it can be opened.
It is recommended that you use the phone Gallery to view pictures.
4.1.10 When both WeChat and QQ are running in the background,
why do I only hear the notification ringtone for WeChat
messages?
WeChat and QQ have different design logics. The notification ringtone volume for WeChat
messages is consistent with that for incoming calls. The notification ringtone volume for QQ
messages is consistent with the media volume.
Go to Settings > Sound > Volume and make sure the volume is not 0 or too low.
4.1.11 When I am playing a WeChat voice message, why does the
message playback start over if I move my phone close to or away
from my face?
This is due to WeChat's design logic. To ensure that you can hear the complete voice message
on a single device and avoid losing any part of the message when you switch devices, the
message playback will start over.
This is not a phone issue. Please rest assured.
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4.1.12 Why do I receive a notification about WeChat on my phone
screen?
You may receive a notification about WeChat on your phone screen, as shown in the
following figure.
This notification is due to a WeChat design defect which is being repaired.
This issue will not affect the normal use of WeChat and your phone. Please wait for a new
WeChat version and update.
4.1.13 Why can't I share a web page to WeChat or use WeChat
payments?
Make sure you are logged in to WeChat properly. Otherwise, you may not be able to share a
web page or use WeChat payments.
4.1.14 Why does the WeChat display sometimes garble?
This may be because WeChat does not support some special characters or WeChat fails to
parse an emoticon.
The quality of your phone is guaranteed.
4.1.15 What can I do if I can't view pictures in WeChat?
Possible causes include:
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
The pictures were received a long time ago and not viewed in a timely manner, so the
picture cache may have been deleted by the WeChat server. In this case, you can only
view them as thumbnails in chat records.

Your microSD card may be damaged. Try replacing it with a new one.

Your WeChat data is copied from another phone and the pictures, voice messages, and
videos are lost.
Use either of the following methods to solve the problem:

Go to Settings > Advanced settings > Memory & storage and change the default
storage location.

Go to Settings > Apps > WeChat > Permissions and touch Clear cache.
4.1.16 Why does the screen become black after I play a video in
WeChat for some time?
WeChat is designed such that the phone screen may time out when playing a video as the
phone enters sleep mode.
To prevent the screen from turning off, go to Settings > Display > Auto-rotate screen and
select a proper timeout period or operate the screen when playing a video in WeChat.
4.1.17 Which permissions must be enabled for WeChat?
You are advised to enable permissions for storage, your location, phone, camera, SMS, body
sensors, contacts, and microphone under Settings > Apps > WeChat > Permissions.
4.1.18 Why is there no sound for a WeChat voice message
received?

Check whether a smart key device is inserted into your phone.
Currently smart key devices have not been adapted to Android 6.0 and may cause
WeChat audio channel chaos. If you can't play a voice message on your phone, remove
the smart key device and try again.

Check whether your phone is paired with a Huawei TalkBand B2.
Older versions of the Huawei TalkBand B2 may have audio problems. Please update the
Huawei TalkBand B2 to version 21.10.07.09.02 or later.
4.1.19 Why is there no sound for a WeChat voice message sent?

Check whether a smart key device is inserted in the other phone on which the message is
received.
Currently smart key devices have not been adapted to Android 6.0 and may cause
WeChat audio channel chaos. If you can't play a voice message on your phone, remove
the smart key device and try again.

If none of the voice messages received on the other phone have sound, the phone may be
faulty.
4.1.20 Why is there no sound for voice or video calls in WeChat?
Check whether your phone is connected to a Huawei TalkBand B2 or Bluetooth headset.
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Disconnect your phone from any Bluetooth device and try again.
4.1.21 Why do I hear beeps when I am in a voice or video call in
WeChat?
Check whether your phone is connected to a Huawei TalkBand B2 or Bluetooth headset.
Some Bluetooth devices provide a notification with the call time and beep every 30 seconds.
This does not indicate a phone or WeChat issue.
4.1.22 Why can't I initiate a video call or send a picture in
WeChat?

Enable required WeChat permissions.
You are advised to enable permissions for storage, your location, phone, camera, SMS,
body sensors, contacts, and microphone under Settings > Apps > WeChat >
Permissions.

WeChat may sometimes encounter audio conflicts. Restart your phone and try again.
4.1.23 What can I do if I sometimes see an overlap on the WeChat
Moments screen?
Exit WeChat and log in again.
This is caused by WeChat itself. Please wait for a new WeChat version for an update or
contact WeChat customer service for information.
4.1.24 Why can't I play a video in full screen/landscape mode in
WeChat?
1. Sight videos in WeChat Moments cannot be played in full screen/landscape mode.
This is not currently supported by WeChat.
This is not a phone issue.
2. Videos on WeChat web pages (WeChat Moments/public accounts/shared links) cannot be
played in full screen/landscape mode.
We have checked with WeChat and confirmed that the issue of WeChat web page videos not
playing in full screen mode is caused by compatibility problems between WeChat and
Android 6.0. WeChat has solved the issue in version 6.3.9. Please update your WeChat to the
latest version.
4.1.25 Why does the screen occasionally display black blocks
when I am browsing a web page from a link in WeChat?
When WeChat is loading a web page, in rare cases, loading may fail and black blocks may
appear on the screen.
In this case, please refresh the page or restart your phone.
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4.1.26 Why is the WeChat step count inaccurate?

The step count data is collected around 10:00 P.M. to generate a ranking list and new
step count data will not be collected after this time.

If you turn off the step count switch and turn it back on, the step count will start from 0
again, so the step count displayed may be less than your actual step count.
4.1.27 Why does WeChat not respond when I like a friend's
moment post?
Your network environment may have been poor or the WeChat server may have been busy at
that time, which may result in delays. Please wait and try again later.
4.1.28 Why does WeChat freeze or not respond from time to time?
WeChat still has some stability issues. It may fail to respond if you have over 1000 contacts or
too many chat sessions. When your phone has low power, it will decrease the CPU frequency,
affecting WeChat's responsiveness.
To address this issue:
1.
Go to WeChat > Me > Settings > General > Manage Storage > View WeChat
Storage, select unwanted chat records, and touch Delete.
2.
Charge your phone and try again.
4.1.29 Why does the screen suddenly become brighter after I enter
WeChat's Quick Pay screen?
This is a WeChat design strategy to ensure quick scanning of QR codes.
4.1.30 After I finish a video call in WeChat, why does my phone
speaker have no sound when the receiver still has sound?
This is a small defect in WeChat version 6.3.7. To address this, restart your phone.
We have asked WeChat to optimize and fix this issue in version 6.3.8. Please wait for a new
WeChat version and update.
4.1.31 What can I do if the volume of QQ or WeChat voice
message is too low?

Check whether the volume has been adjusted to the maximum.

When sending a voice message, make sure the microphone at the bottom of your phone
is kept at approximately 10 cm from your mouth. If the distance is too far, the volume
may be too low. If the distance is too short, the sound may be distorted.

Close other applications that are occupying network resources.
4.1.32 Why is the WeChat volume so low after I connect my phone
to a Huawei TalkBand B2?
This is because the Huawei TalkBand B2 does not support volume adjustment for WeChat.
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It is recommended that you disconnect your phone from the Huawei TalkBand B2 when you
use WeChat voice messaging.
4.1.33 After I use voice messaging in WeChat or QQ, why does my
phone speaker sometimes have no sound?
This is because you just used WeChat or QQ on your phone.
WeChat or QQ will switch speaker mode to receiver mode after playing voice messages.
To address this issue, close WeChat or QQ (including in the background) and then start again.
4.1.34 Why do I hear continuous echoes in WeChat voice
messages?

Use another application similar to WeChat and check whether you can still hear any
echoes.

Use the Huawei sound recorder to record audio in both normal and meeting modes. Play
the recorded audio and check whether you can hear continuous echoes.

If the echoes occur occasionally, WeChat or other similar applications may be defective.
Update WeChat to the latest version or contact the WeChat customer service.

If the problem persists, your phone microphone may be faulty. Please take your phone
and the purchase invoice to an authorized Huawei service center for inspection.
4.1.35 When I am downloading a game in WeChat, why does a
"Mi phone" notification box pop up?
This is a small defect in WeChat version 6.3.7.
We have asked WeChat to optimize and fix this issue in version 6.3.8. Please wait for a new
WeChat version and update.
4.1.36 When I open some web pages in WeChat (or in a browser),
why does the screen keep displaying the "loading" notification?
This is due to the compatibility issue in the Android 6.0 browser.
To address this issue, launch your browser, touch the menu icon in the upper right corner and
select Open in a browser. Then, choose the pre-installed browser on your phone.
4.1.37 Why doesn't WeChat run smoothly?
This is a small defect in WeChat version 6.3.7. We have asked WeChat to optimize and fix
this issue in version 6.3.8. Please wait for a new WeChat version and update.
Currently, you can try the following:

Avoid accumulating too many unread messages and view them in a timely manner.

If the current version number is 6.3.5, do not update to 6.3.7.

If WeChat does not respond when you are in a group chat with many members, please
wait and try again.
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4.1.38 When I am playing a video in WeChat, why does the
previous video start playing with an inverted image?
This is a design defect of WeChat itself. We have asked WeChat for optimizations. Please wait
for a new WeChat version and update.
4.1.39 Why am I having problems with copy/paste in WeChat on
the Huawei Mate 8?
The user may have found that the copy/paste menu in WeChat is displayed in different styles:
Water-drop bubbles and buttons in the upper right corner appear randomly.
This is because WeChat 6.3.8 has a compatibility issue with Android 6.0. We have informed
WeChat of the problem, and expect that it will be fixed in WeChat 6.3.9. Please follow up for
WeChat updates.
The issue will not affect the copy/paste function. If you need to copy/paste, touch and hold the
spot where you want to insert the text, and when the copy/paste menu appears, touch paste.
4.1.40 Why can't I shoot a Sight by swiping down on the WeChat
main screen with the Huawei Mate 8?
WeChat has removed this function in 6.3.8 and later versions.
If you would like to shoot a Sight for a friend, select the person you want to send the Sight to,
touch +, and touch Sight to start shooting.
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4.1.41 Why does my Bluetooth headset stop working after I end a
WeChat voice call?
If you use a Bluetooth headset for a WeChat voice call while the phone is playing music at the
same time, then when you end the voice call, your Bluetooth headset will stop playing music.
This is caused by an allocation error on WeChat's part. We have asked WeChat to fix the
problem. There is nothing wrong with the phone. Please rest assured.
4.1.42 How should I report WeChat related issues to the WeChat
team?
In WeChat, search for an ID named "WeChat Team", which provides a feedback channel for
users to report problems. Please see the figure below for details.
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4.1.43 Why can't I use the Huawei Mate 8 to open the Weibo page
my friend sent me via WeChat?
That's likely because your friend uses a higher version of Weibo than you do. Please update
Weibo on your phone.
4.2 Other social networking issues
4.2.1 Why can't I use some smart key applications?
Many smart key applications have not been adapted to Android 6.0, so currently you may not
be able to use them on your phone.
It is recommended that you download applications from the Google Play Store.
4.2.2 Why does a picture shared by my QQ friend on my phone
have an elongated display?
The picture may be displayed like the following one.
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This problem may be caused by QQ itself, which has been solved in version 5.9.5 and later.
Please update your QQ version.
4.2.3 Why are the QQ buttons off-center?
This problem is caused by QQ itself. We have asked QQ for optimizations. Please wait for a
new QQ version update.
4.2.4 Why can't I receive messages from WeChat, QQ, Facebook,
WhatsApp, and other social networking applications with the
Huawei Mate 8?
Please note the following:
1.
2.
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Please make sure you have enabled the notification function. Let's take WeChat for
example.
Turn on New Message Alerts in WeChat through Me > Settings > Notifications.
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Guide users to check the settings within other applications. We cannot list all
applications here.
3.
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Enable the system's notification function through Settings > Notification panel &
status bar > Notification center > WeChat (or the specific application concerned).
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* Figures are for reference purposes only and may differ from your device.
a.
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Make sure the system is connected to Wi-Fi during sleep:
i. Settings > Wi-Fi > Advanced settings > Keep Wi-Fi on during sleep
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* Figures are for reference purposes only and may differ from your device.
b.
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Settings > More > Mobile network > Enable always-on mobile data
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* Figures are for reference purposes only and may differ from your device.
c.
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Make sure you have set WeChat (for other applications, the process is similar)
as a protected application.
Enter Settings > Advanced settings > Battery manager > Protected apps, and
select WeChat as a protected application.
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Allow WeChat (for other applications, the process is similar) to ignore battery
optimizations.
Enter Settings > Apps > Advanced > Ignore battery optimizations > WeChat and set
WeChat as Allowed.
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Make sure you have chosen the right power plan.
Enter Phone Manager > Battery manager, and select Smart instead of Ultra.
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Make sure you have allowed WeChat (for other applications, the process is similar)
to access the Internet.
Enter Settings > Data traffic management > Networked apps, find WeChat, and check
the Mobile data and Wi-Fi boxes for WeChat.
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When you receive a power-intensive prompt alert for WeChat (for other applications,
the process is similar), select the don't prompt again option instead of closing the
application.
Disable Power-intensive prompt through Settings > Apps > WeChat > Battery.
8.
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Make sure you are not logged in to WeChat on a computer (for other applications, the
process is similar), as this may mean your phone does not receive WeChat messages.
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4.2.5 What do I do if my phone prompts requests for permissions,
operation failure, or microSD card unavailable when I am using
third-party applications?
This is because Android 6.0 added permission for storage. All you need to do is enable the
permission.
Solution: Touch Settings > Apps > WeChat (QQ, music, and others) > Permissions >
Storage, and enable the permission.
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4.3 Audiovisual entertainment
4.3.1 Why does iQIYI exit itself or freeze when running?
This is an occasional problem caused by iQIYI itself.
It is recommended that you uninstall iQIYI and download the latest version from the Google
Play Store.
4.4 Financial services
4.4.1 Why does the screen suddenly become brighter when I enter
the Alipay payment screen?
This is an Alipay design strategy to ensure quick scanning of QR codes.
4.4.2 Why do some applications suddenly exit when running?
This may be an occasional issue caused by the applications.
It is recommended that you uninstall the applications in question and reinstall from the
Google Play Store. If the problem persists, please wait for a new version update.
4.4.3 Why can't I view the train ticket details in the Bank of
Communications application?
This may be an occasional issue caused by the application.
It is recommended that you uninstall the application and reinstall from the Google Play Store.
If the problem persists, please wait for a new version update.
4.5 Convenient life
4.5.1 Why can't I view product details in Taobao when they are
displayed as available?
This is a problem caused by the Taobao operation mechanism. Some products have expired
but are still displayed. Please contact Taobao customer service.
4.6 Games
4.6.1 Why does a game suddenly exit when I am playing it?
This may be an occasional issue caused by the game itself.
It is recommended that you uninstall it and reinstall from the Google Play Store.
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4.7 Other issues
4.7.1 After I update my phone system, why does an application
exit when I open it?
Reinstall the application.
4.7.2 When I am installing an application, why does the install
button gray out?
Check whether you have installed any eye protection application on your phone.
If yes, close it before you install the application. If no, restart your phone and try again.
4.7.3 Why can't I install some applications?

If you can't install an application, the installation package may be incomplete or
damaged. Delete it and download a new one.

The applications from a certain app market may be faulty.

The applications may be already installed on your phone. Uninstall them and try again.
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5 Network and data sharing
Network and data sharing
5.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.2 BLE?
5.2 Does my phone support Honor Wi-Fi?
5.3 Does my phone support the 5 GHz Wi-Fi frequency band?
5.4 Does my phone support Bluetooth aptX?
5.5 Does my phone support infrared remote control?
5.6 Why can't I access the files on my phone on my computer? I can see the disk icon, but
there are no files in it.
5.7 Why doesn't my phone recognize my microSD card?
5.8 When I insert my microSD card into the phone, why does it say the microSD card is
damaged or not working?
5.9 Why can't I install an application on my microSD card?
5.10 What microSD card file systems does the Huawei Mate 8 support?
5.11 Why does the phone show that Wi-Fi is still consuming power after I turned it off?
5.12 Why can't I find the microSD card lock option?
5.13 Why can't I set my microSD card as the default storage location?
5.14 Why doesn't my phone recognize my microSD card?
5.15 Why does my phone mistake my microSD card for another brand?
5.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.2
BLE?
Your phone supports Bluetooth 4.2 BLE.
5.2 Does my phone support Honor Wi-Fi?
Yes if your phone is the general edition in China.
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Other editions do not support Honor Wi-Fi.
5.3 Does my phone support the 5 GHz Wi-Fi frequency
band?
Yes.
5.4 Does my phone support Bluetooth aptX?
No.
5.5 Does my phone support infrared remote control?
No.
5.6 Why can't I access the files on my phone on my
computer? I can see the disk icon, but there are no files in
it.
After connecting your phone to your computer, unlock the phone, swipe down from the status
bar and select Photos or Files on the notification panel to display the files on the disk (your
phone folder) on your computer.
5.7 Why doesn't my phone recognize my microSD card?
1.
Try the microSD card on other phones. If it still doesn't work, then the microSD card is
damaged. It is recommended that you replace it with a new one.
If the microSD card works on other phones but not on the Huawei Mate 8, it is recommended
that you take the phone to an authorized Huawei service center to inspect the microSD card
slot.
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5.8 When I insert my microSD card into the phone, why
does it say the microSD card is damaged or not working?
1.
That's probably because the microSD card's file system is damaged, or because the
Huawei Mate 8 does not support the file system. Right now the Huawei Mate 8 only
supports two kinds of file systems: FAT32 and exFAT. To check your microSD card's
file system, plug the microSD card into your computer via a card reader, right-click on it
and select Properties.
2.
It is recommended that you back up the data on the microSD card, and then format the
microSD card in the Huawei Mate 8 through Settings > Advanced settings > Memory
& storage > SD card > Format. The steps are as follows:
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5.9 Why can't I install an application on my microSD card?
1.
The Huawei Mate 8 uses the Android 6.0 system. To provide a more secure and better
user experience, the Huawei Mate 8 doesn't allow applications to be installed on the
microSD card.
2.
Except for the ability to install applications, the microSD card can be used exactly the
same way as before.
5.10 What microSD card file systems does the Huawei
Mate 8 support?
The Huawei Mate 8 supports FAT32 and exFAT, but not NTFS. The phone also supports ultra
high speed (UHS) microSD cards. It is recommended that you use an UHS microSD card for
a better user experience.
5.11 Why does the phone show that Wi-Fi is still
consuming power after I turned it off?
Reason 1:
This is an error in Google Android 6.0's detection of Wi-Fi power consumption. Wi-Fi is not
consuming any power, and will not affect the phone's battery life. Please rest assured. You
may further reduce power consumption by turning off Wi-Fi scanning through Settings >
Advanced settings > Location access > Menu > Scan settings > Wi-Fi scanning, as shown
below.
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Reason 2:
This may be because Wi-Fi had been working for a long time, uploading and downloading
large amounts of data. Therefore Wi-Fi has consumed a lot of power.
Steps: Open Phone Manager > Traffic manager > Traffic use ranking, and check the
applications with high traffic usage. This is caused by normally installed applications that
send and receive data through Wi-Fi.
5.12 Why can't I find the microSD card lock option?
1.
Please make sure you have inserted the microSD card into your phone. The microSD
card password option will only be displayed when an microSD card is inserted.
2.
If the microSD card has been inserted, please check whether the microSD card is set
as the default storage location. If it is, please change the default storage location to the
phone's internal storage. (Reason: when the microSD card is set as the default storage
location, your phone will recognize it as internal storage, where the microSD card
password is not applicable.)
3.
After you've done all of the above, please enter Settings > Advanced settings >
Security > Set SD card password to set your password.
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5.13 Why can't I set my microSD card as the default
storage location?
Please make sure you have not set a password (lock) on the microSD card. You cannot set
a microSD card with a password as the default storage location.
It is recommended that you remove the password through Settings > Advanced settings >
Security > Set SD card password.
You can then set your microSD card as the default storage location through Settings >
Advanced settings > Memory & storage > Storage settings.
5.14 Why doesn't my phone recognize my microSD card?
1. Please make sure you are using a microSD card from a branded manufacturer, such as
Kingston or SanDisk. Do not use low quality microSD cards purchased from unofficial stores.
Such microSD cards have issues regarding timing compatibility. You may not be able to use
them with your phone normally.
2. Huawei phones currently do not support non-standard microSD cards. Non-standard
microSD cards have an additional metal plate, as shown below in the red circle, allowing
functions other than storage. If you are using this kind of microSD card, you can simply cover
the metal plate with a layer of tape (about 0.1 mm thick) to use the storage function of the
card properly.
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3. The Huawei Mate 8 does not support the NTFS file format. If you are using an NTFS
format microSD card, please back up your data on your computer, and reformat the card to
exFAT.
5.15 Why does my phone mistake my microSD card for
another brand?
Your phone recognizes a microSD card by reading its chip rather than identifying it from its
appearance. This issue usually occurs when a microSD card manufacturer outsourced the card
production to another manufacturer. Although the card looks like a product from the
outsourcer, the inside comes from the contracted manufacturer.
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6
Security and payment
6.1 How do I use the Tap & pay function?
6.2 Which card slot of my phone supports NFC?
6.3 Which quick payment methods does my phone support?
6.4 What is HCE?
6.5 Does Honor Wallet support NFC payments?
6.6 I have associated a bank card with my phone's NFC. Can I use NFC to top up my bus
card?
6.7 Why are the phone's NFC functions very slow or why is the phone unable to read my
bank card?
6.8 What do I do if my phone prompts fingerprint sensor initialization failed when I set a
fingerprint in Alipay?
6.9 Why does my phone not respond properly when reading NFC labels (including bus
passes, bank cards, and ID cards)?
6.1 How do I use the Tap & pay function?
1. Install a payment application and the application icon will appear under Tap & pay. Then,
you can select the application for payments.
2. If you have no payment application installed, there will be a help link under Tap & pay
that links you to the Google Server.
6.2 Which card slot of my phone supports NFC?
The internal card slot supports NFC. Please insert an NFC card into the position indicated in
the following figure.
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6.3 Which quick payment methods does my phone
support?
Your phone supports the following quick payment options:
(1) Use your phone as a bank card or bus card.
There are two methods: You can use an SWP-SIM card and associate it with your carrier's
wallet application, or you can use the HCE application.
(2) Use Huawei Wallet.
(3) Use SMS services. This is the first time that a Huawei smartphone is cooperating with the
industry to provide quick payments using SMS services. When you receive a message
notification for credit card payment, you can touch the "go to payment" link at the bottom of
the message screen to enter the payment screen. When you receive a message notification
about your data plan from your carrier, your phone can identify such a message and display an
option to top up your mobile data volume. After you select this option, the top up screen
automatically displays your phone number. Then, you can select a data amount to top up and
press against the fingerprint sensor to finish the payment. Quick payments will be applied to
more areas, including your utility bills, so you will be able to quickly pay for your water,
electricity, and gas.
6.4 What is HCE?
HCE stands for Host Card Emulation, a new technology in Android 4.4, which was launched
by Google in December 2013. Based on HCE, VISA and China Unionpay have released
regulations for HCE cloud payment technology respectively. A phone application can emulate
a chip card and let you initiate transactions without using your SIM card or microSD card.
(Many major banks in China support this technology, including Industrial and Commercial
Bank of China and China Construction Bank.)
6.5 Does Honor Wallet support NFC payments?
No.
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6.6 I have associated a bank card with my phone's NFC.
Can I use NFC to top up my bus card?
Yes, but make sure that your SIM card supports NFC and the required applications are
installed on your phone.
6.7 Why are the phone's NFC functions very slow or why
is the phone unable to read my bank card?
Please place your card tight against your phone's NFC antenna area (above the phone's rear
camera). Please try a few more times. If the problem persists, take your phone to an
authorized Huawei Service center to be checked.
6.8 What do I do if my phone prompts fingerprint sensor
initialization failed when I set a fingerprint in Alipay?
Please follow the instructions below:
Touch Phone Manager > Dropzone management > xxapps can be launched by other apps,
find Alipay and the Alipay security verification service, and turn on the corresponding
switches.
6.9 Why does my phone not respond properly when
reading NFC labels (including bus passes, bank cards, and
ID cards)?
1.
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Check that you have turned on NFC under Settings > More > NFC, as shown below.
This switch needs to be on when your phone reads NFC labels.
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2.
Locate the central point of the NFC antenna (on the decorative band on top of the
phone's rear camera) on the Huawei Mate 8, as shown below.
3.
If your phone does not respond to an NFC label placed behind it, please adjust the
position of the NFC label. The Huawei Mate 8's NFC antenna is located on top of the
phone's rear cover. Also, it is recommended that you place the NFC label lengthwise,
with the center facing the top edge of the phone. Because of the diversity of ID
manufacturers, the Huawei Mate 8 does not currently support ID cards produced by
some ID card manufacturers.
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7 Camera, music, and video
Camera, music, and video
7.1 Camera and gallery
7.2 Music and video
7.1 Camera and gallery
7.1.1 Why can't I capture bright lines using the vintage filter?
Flickering bright lines in the vintage filter help you get an old photo effect, which are only
temporary and cannot be captured in photos.
7.1.2 How do I enable and disable beauty mode for video chats
using a third-party application?
Beauty mode is a special Huawei phone feature and third-party applications cannot control
this feature through switches. Beauty mode for video is only supported by the pre-installed
camera.
7.1.3 Why does burst shooting automatically stop even before the
number of burst shots reaches 100?
The maximum number of burst shots is 100. However, this number varies with products as
well as the actual storage space on the phone. When your phone's storage space is not
sufficient, burst shooting may stop early. This is normal software error tolerance.
7.1.4 Why can't I find the options of ISO, white balance, and
exposure compensation in my camera settings menu?
These options have been moved to the Professional menu. To use these camera features,
please go to the Professional menu.
7.1.5 Why can't I find or view the photos I took a few days ago?
Go to Settings > Preferred save location > Internal storage and change the default storage
location for photos to the internal storage.
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If the microSD card is damaged or faulty, you may not be able to find or view your photos
properly.
7.1.6 Why is the orientation of photos taken by the camera
incorrect?
Open the viewfinder, align each of the four edges downward with the table top and check
whether the icon at the top of the viewfinder moves with the camera movement.
If yes, your phone is working properly. Please try taking photos again.
If no, take your phone to an authorized Huawei service center for inspection.
7.1.7 Why can't I find photos in Gallery? Why is the list of
pre-installed ringtones empty?
Go to Settings > Apps > Menu > Show system > Media storage and check whether these
applications are disabled. If so, touch Enable and restart your phone.
7.1.8 Can I beautify multiple people using Perfect selfie or beauty
mode?
Yes in beauty mode but not Perfect selfie.
7.1.9 Which languages support mutual translation using the
camera online translation feature?
Chinese, English, Japanese, Korean, Spanish, French, and Russian.
7.1.10 What type of front camera sensor does my phone use, BSI
or stacked?
BSI.
7.1.11 What type of rear camera sensor does my phone use, BSI or
stacked?
BSI.
7.1.12 Why does shooting a photo in all-focus mode take so long?
Why does the focal length change all the time?
In all-focus mode, the camera needs to take one photo at each focal length, so it takes longer
to take a photo than in other modes.
After taking one photo at a focal length, the camera moves to the next focal length and takes
another one, and keeps going on in this way. Therefore, you can see why the focal length
changes.
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7.1.13 I turn on the flashlight and then lock the screen. Why does
the flashlight turn off for a while when I double press the volume
down button?
Only one application can use the flash at a time.
When you double press the volume down button, the ultra snapshot function is triggered to
take a photo using the flash, so the flashlight will turn off for a while. After the snapshot is
taken, the flashlight will continue to use the flash and turn on again.
7.1.14 What is the maximum video resolution supported by my
camera?
The rear camera supports up to 1080p video recording at 60 FPS and the front camera
supports up to 1080p video recording at 30 FPS.
7.1.15 Why is the rear camera off center?
Your phone adopts a new OIS camera lens and can automatically adjust the lens position
based on actual shooting situations to obtain the optimal shooting effect.
7.1.16 Why is the document readjustment result incorrect?
Document readjustment is mainly used for projection in meeting rooms, launch events, and
computer monitors with a high contrast ratio. If the shooting object has many lines, the
readjustment result may be incorrect. In this case, you can manually adjust the photo in
Gallery.
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7.1.17 Why does the ISO value remain unchanged regardless of
the exposure time in Pro camera mode?
To ensure proper exposure, the ISO value decreases as the exposure time increases. However,
there is a lower limit for the ISO value (64). If the ISO value has already decreased to its
lower limit, it will remain unchanged even when the exposure time continues to increase.
7.1.18 Why do I see noise and black spots on the viewfinder when
I am taking photos at night?
Your phone is able to automatically adjust the ISO value based on the ambient brightness. If
the ambient brightness is low or the environment is dark, the ISO value automatically
increases, magnifying the noise at the same time and showing black spots on the viewfinder.
Currently, this mechanism is adopted on all smartphones.
7.1.19 Does my phone support optical image stabilization (OIS)?
Yes. Your phone supports 3-axis OIS in the X, Y, and Z directions. The maximum stabilization
angle is increased to 1.5 degrees.
To prevent users from disabling the OIS function due to a misoperation, in B116 and later
versions, the OIS menu under Camera > Settings has been removed. The OIS function is
turned on by default.
7.1.20 Why can't I take good macro photos with my phone?
Please adjust the distance between your phone and the subject, and try not to get too close.
Because the lens has a relatively wide aperture, getting too close to the subject might not
produce the best results. Slightly increasing the distance will help improve the result.
7.1.21 Does my phone support macro shooting? At what distance
can I carry out macro shooting?
Yes. 10 cm.
7.1.22 Why is it that when I take a picture with the flash on,
sometimes one light is on and sometimes two?
When you take pictures, your camera has two flashes: the pre-flash and the main flash. During
the pre-flash, only the cold color temperature light will flash; during the main flash, the
brightness of the cold and warm color temperature lights is determined by the surrounding
light level.
7.1.23 Why are macro/regular/landscape photos taken by the rear
camera fuzzy?
Please check with users for specific issues. There are three scenarios:
1.
Macro photos are blurry.
Because our product has a relatively wide aperture and a shallow depth of field, getting
too close to the subject can make the photo blurry. Increasing the distance between your
phone and the subject will help improve the result.Increasing the distance between your
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phone and the subject will help improve the photo quality. It is recommended that you
keep a distance of at least 10 cm.
2.
Photos taken during normal shooting are blurry.
It is recommended that users take photos after the camera has focused on the subject. If
the problem persists, go to an authorized Huawei service center so the phone can be
checked.
3.
Landscape photos are blurry.
Please check whether you are using the latest version. If not, update your phone to the
latest version.
Also, to improve the user experience when taking photos, we will continue to optimize
the algorithms. A new version will be released soon. Please follow us for updates.
Note: If the issue persists after updating the system, please report it to R&D through
TCRMS/ICARE.
7.1.24 Why does my phone take clear photos but fuzzy videos?
To ensure the quality of videos, an autofocus function has been added to video shooting. If the
scene you are shooting changes too fast, the autofocus function will adjust to catch up with
the changes, resulting in a fuzzy video. It is recommended that you select manual focus to
improve the focus speed.
7.2 Music and video
7.2.1 Can my phone play HD videos?
Yes.
7.2.2 What can I do if the playback of a local song or video freezes,
has noise, or has no sound?
Step 1 The microSD card that stores the song or video may be damaged or faulty. Play a song or
video stored in your phone's internal storage for comparison.
Step 2 Close background applications. If too many applications are running in the background, the
internal storage may be overloaded, making the song or video playback freeze.
Step 3 Check whether the speaker is blocked. If so, the playback quality can be affected.
----End
7.2.3 Why do I hear breaking sounds when my phone is playing a
song?
To give you an optimal music experience, your phone balances between the sound effect and
volume. For some songs, the volume may be so high that you think the sound is breaking. If
you do not like this, you can manually lower the volume.
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7.2.4 Why do I hear noises when I am using QQ Music?
QQ Music has its own sound effects, which may be affected when overlapping with your
phone's pre-installed sound effects. In this case, you are advised to use the pre-installed music
player or turn off QQ Music's sound effects.
7.2.5 When I am using a third-party application to record a call,
why is only my voice recorded?
The third-party application you use for recording may be faulty. Please use the pre-installed
call recorder or sound recorder to record calls.
7.2.6 After I connect a headset to my phone, why is the
notification tone for the end of a WeChat voice message playback
played from my phone's speaker instead of the headset?
This is a WeChat design. To ensure that you receive, the notification tone for the end of a
voice message playback is played from your phone's speaker.
7.2.7 How do I use USB audio to play and record audio?
Connect a USB audio device to your phone through the USB port. Then, you can play and
record audio using that device.
7.2.8 Why doesn't my phone auto-pause the music when a call
comes in?
This is because some third-party music applications, such as some versions of QQ music,
allow the user to control music playing for a better user experience. When a call comes in,
users can manually pause the music. If you find this inconvenient, it is recommended that you
use the Huawei music player, which will auto-pause the music when a phone call comes in.
7.2.9 When I touch to play an online video in Huawei Mate 8's
video application, why does it prompt that it is unable to play the
video?
The video application has optimized video playing for some types of video sources. Please
check for updates of the application in the Google Play Store, and update the application to
V1.3.33 or later.
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8
Messaging and email
8.1 SMS and MMS
8.1 SMS and MMS
8.1.1 Why can't I receive a bank or verification code message?
Check whether you have installed a security or phone manager application. If so, the message
may be blocked by the application.
Please send a message to yourself and check whether you can send and receive that message.
A: If you can't send or receive the message, restart your phone and try again. If the problem is
solved after you restart the phone, please report this issue to the Huawei customer service or
authorized Huawei service center. If the problem persists, please contact your carrier to check
whether the SIM card and your phone's services are working properly.
B. If you can receive the message, the bank message has not been sent to your phone (the
bank or your carrier hasn't sent the message). In this case, contact the bank and your carrier
for solutions.
C: If you can't receive the message, contact your carrier and check whether it has sent the
message correctly (check with the carrier whether the SMS center has a record of sending the
message).
8.1.2 How do I set delivery reports for messages?
Delivery reports is disabled by default, but you can manually enable it, as shown in the
following figure.
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8.1.3 How do I cancel sending a message while it is being sent?
Turn on Cancel send on the Settings screen. Then, you can double touch the message to
cancel it within the limited time period of sending a message.
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8.1.4 How do I type a message in full-screen mode?
This is a new EMUI 4.0 feature. When the message has three lines, a button to switch to
full-screen mode appears in the upper left corner of the text box. Touch that button to enter
full-screen mode.
8.1.5 Why is there sometimes no ringtone/indicator light when I
receive a text message?
When you are reading messages from a contact and a new message comes in from the same
contact, there will be no ringtone or vibration to interrupt you.
If you haven't read the new message, when the screen is off, the indicator light will flicker to
remind you of the unread message, but there will be no reminders if the screen is still on.
For other scenarios, please check the following:
1.
Check if you have set your phone to silent mode.
2.
Check if you have set the message ringtone correctly. (Enter Messaging > Menu >
Settings > Choose ringtone, and make sure you have selected a ringtone.)
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3.
Check if you have turned off the indicator light. (Enter Settings > Display > Indicator
light, and make sure you have enabled the indicator light.)
4.
Check if you have allowed notifications (Enter Settings > Notification panel & status
bar > Notification center > Messaging, and make sure you have turned on Allow
notifications.
5.
Check if you have enabled the Do not disturb function. (Enter Settings > Do not
disturb, and make sure the switch is off.)
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8.1.6 In the timeline on the messaging screen, why are messages
from an earlier time displayed at the bottom?
On the messaging screen, the timeline shows the time the messages are sent. Please check
when the message was sent.
Messages are listed based on the time they are received. Newly received messages will be
displayed at the bottom so it's easier for you to read them.
8.1.7 Why do long text messages arrive on my phone in segments?
Usually you will receive one long text message (over 70 Chinese characters or 160 English
characters). But in some rare cases, the carrier network may split the long text message into
several regular sized text messages. Your phone has nothing to do with this. It is
recommended that you consult your carrier.
8.1.8 Why does my phone display message successfully delivered
even when I send a message to an invalid number?
Some carriers allow users to send text messages to an invalid number, some do not. It depends
on the message center. You may consult your carrier. This is not a quality issue with your
phone.
If you have enabled delivery reports on your phone, when you send a text message to a vacant
number under some carriers' network, you will see the "message delivered" notification on
your screen.
If such an issue occurs, you may consult your carrier. This is not a quality issue with your
phone.
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9
Calls and contacts
9.1 Calls
9.2 Contacts
9.1 Calls
9.1.1 Why does my phone show I have a 4G signal, but I can't
make calls?

Check whether you are using a non-standard nano-SIM card or a manually cut SIM card.
If so, replace it with a standard one from a service counter.

Move your phone to a place with better signal reception and try again.

Restart your phone or update it to the latest version.
9.1.2 Does my phone support directional handsfree calls?
Yes. When you are in a handsfree call, touch the directional icon in the upper right corner to
enable directional handsfree mode.
In a normal handsfree call, sounds are collected from all directions. Therefore, the peripheral
noises may affect the call quality. In directional handsfree mode, the sound collection is
directional with the range of 120 degrees below the phone added and other directions
suppressed, reducing noise interferences. This allows you to have a handsfree call while
watching the TV without letting the TV sound affect your call quality.
9.1.3 Does my phone support virtual HD call?
Yes. To enable it, go to Dialer > Menu > Settings > turn on Virtual HD call.
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Virtual HD call can:
Double the valid call bandwidth and get a clearer and more natural voice experience using a
virtual bandwidth signal.
9.1.4 Why do I hear echoes when two phones are used for a
handsfree call or WeChat voice call?
The two phones may be too close to each other. In this case, one phone's speaker volume is
loud, which is easily received by the other phone's microphone and played from the phone
again, resulting in echoes and noises.
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Please use receiver mode or lower the speaker volume if the two phones are close to each
other. You are advised to make handsfree calls with the two phones away from each other.
9.1.5 Why do I hear rustle when I use a headset for calls?
To ensure that you can tell whether the other party has hung up or the call drops when no one
is speaking, a part of the background noise is reserved. This is to bring you a better call
experience and is not a phone issue.
9.1.6 Why do I hear noises when I use a headset for calls?
Some third-party applications (such as WeChat and Baidu Tieba) quickly invoke the speaker
interface after you set up a call (about 200 ms), so the sounds come from the receiver.
If your phone automatically enters handsfree mode when a call comes in, this is caused by a
third-party application (such as WeChat or Baidu Tieba) not your phone system. Turn on Turn
Off Speaker in WeChat or close unnecessary background applications.
9.1.7 Why does my phone vibrate when I end a call?
If you often drive and can't touch your phone for calls, or simply put down your phone after a
call ends when you are busy, it may be hard to tell whether the call has successfully ended
because the screen is turned off. Therefore, as a new feature on your phone, the vibration is a
signal indicating that the call has successfully ended.
Note:
1. Your phone will only vibrate if the other party hangs up.
2. The vibration does not have a switch and is enabled by default.
9.1.8 Why does the headset announce the caller name when a call
comes in?
Go to Dialer and touch
> Settings. Check whether Call broadcast is turned on.
If so, and your phone is connected to a headset, the headset will announce the caller name
(number for unknown callers).
9.1.9 How do I set my phone to display the company and position
information on the incoming call screen?
The company and position information is derived from the contacts information, which you
need to update. The following figure shows an example displaying the company information
on the incoming call screen.
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9.1.10 Why is the incoming call notification displayed in banner
mode when I am using the onscreen keyboard?
It is designed this way.
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9.1.11 Why does my phone not ring or display anything when a
call comes in?
Please check if you have enabled the Do not disturb mode. After EMUI 4.0, your phone will
not ring in Do not disturb mode when a call comes in, unless you have set to allow the
number to interrupt you in this mode. The incoming call screen is shown as below:
You can disable the function by following the instructions below:
Enter Settings > Do not disturb, and turn off Do not disturb if it is on.
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9.1.12 Why does the speaker make crackling noises when I play
music in speaker mode?
1. Many songs on the Internet are lossy audio files. That is why the speaker may make
crackling noises when playing such songs.
2. The Huawei Mate 8's speaker can produce a large volume. It can make slight crackling
noises when playing lossy music files at maximum volume in speaker mode.
3. You can play a ringtone pre-installed on your phone and see if the same issue occurs. If it
doesn't, then this is not a quality issue with the speaker.
4. Version B129SP02 has optimized the sound effect in speaker mode. Update your phone to
the latest version.
5. If the issue persists, please take your phone to an authorized Huawei service center.
9.1.13 Why is the sound from the receiver so low when I make a
call?
1.
The Huawei Mate 8 has a large screen. Please make sure you have placed the receiver to
your ear, otherwise the volume can appear to be low.
2.
If you make a call in a noisy location, the background noise can easily drown out the
sound from the receiver. Please try again in a quieter place.
3.
The Huawei Mate 8 has a Loud voice mode. When you turn up the volume to the max,
press the volume button again to activate Loud voice mode. The volume will increase,
but the quality of the sound will be slightly compromised.
Please check if the receiver is blocked by your phone's cover.
9.1.14 Why does the receiver make a strange/screeching/crackling
noise during calls?
1.
The Huawei Mate 8 has an added Virtual HD call function that expands the frequency
band of the sounds to make them more realistic to users. You can switch the function
on/off through Dialer > Settings > Virtual HD call to choose the sound effect you
prefer.
2. The Huawei Mate 8 has a Loud voice mode. When the volume is already at the
maximum, press the volume button again to activate Loud voice mode. The volume will
increase, but the quality of the sound will be slightly compromised. If you feel the sound is
too loud/ screeching/crackling, you can press the volume down button to exit Loud voice
mode.
9.1.15 Why does my phone not ring when a call comes in during
recording?
To ensure the recording quality, your phone will switch to mute mode to avoid interruptions.
If the phone rings during recording, the recording process and quality will be affected.
When a call comes in during recording, your phone will vibrate.
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9.1.16 Why does my phone still vibrate when a call comes in after
I've turned off vibration?
1.
If you have enabled Pocket mode, your phone will vibrate when a call comes in as long
as it is in a pocket or placed face down, even if vibration is turned off. Please follow the
instructions below to turn off Pocket mode:
Enter Dialer > Settings > Pocket mode, and turn it off.
2.
If a call comes in during recording, your phone will vibrate even if you have
disabled vibration.
9.1.17 Why does my phone show that all the incoming calls are
from one SIM card?
If someone calls you on the number of SIM card 2 (or SIM card 1), but your phone shows the
call is from SIM card 1 (or SIM card 2), please follow the following method:
1. First, check whether you can make a call normally with both SIM cards.
2. If you can, check whether you have enabled call forwarding for SIM card 1 or 2.
3. If you are forwarding calls from SIM card 2 (or SIM card 1) to SIM card 1 (or SIM card 2),
please turn off forwarding.
How to find out whether you have enabled call forwarding:
1. Call your carrier (if you are using a China Telecom SIM card, this is your only option);
2. Enter Dialer > Settings > Call forwarding (under Card 1 or Card 2) as shown in the
picture below. This method is only applicable to China Mobile or China Unicom SIM cards.
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9.2 Contacts
9.2.1 Why do duplicated contacts without phone numbers appear
in my phone's contacts?
There are two scenarios:
Scenario 1: There are duplicated contacts for A and only the contact name and free call are
displayed. There is no phone number.
Scenario 2: There are duplicated contacts for A and only the contact name and WeChat
Moments are displayed. There is no phone number.
The cause is as follows:
Your contacts are saved to your SIM card. When WeChat or QQ tries to associate with your
phone contacts, the association with SIM card contacts may fail and WeChat or QQ may
insert a duplicated contact without phone number to your phone. This is caused by the
third-party application.
To address this issue, you can:
Copy contacts from your SIM card to your phone and then synchronize them to WeChat or
QQ.
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9.2.2 What can I do if the SIM card contacts are lost due to
third-party application issues?
Currently you can use some third-party application to restore contacts to the SIM card, but the
application does not actually write data to the SIM card. Instead, the application only stores
the data temporarily in the database. After you restart your phone, the contacts stored in the
SIM card will be lost.
Solution:
Please avoid directly using a third-party application to copy contacts to the SIM card. If you
need to use a third-party application, copy the contacts to your phone and then move them to
the SIM card using your phone's contacts application.
To copy contacts to the SIM card using your phone's contacts application:
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Go to Contacts and touch Menu > Import/Export > Export to SIM card.
To solve this problem, please uninstall the third-party application in question.
9.2.3 Why can't I search for a contact properly?
Touch Contacts > Menu > Organize contacts > Rebuild index data.
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9.2.4 How do I erase the contact trace?
Erasing the contact trace allows you to delete the call log and messages with a contact.
To do so, open a contact and touch Details > Menu > Erase trace.
Note: If there is no call log or messages with the contact, the preceding menu is hidden.
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9.2.5 Why are contacts without names generated when I use 91
Assistant to import contacts?
This may be because when you are using 91 Assistant to import contacts, you touch the home
key to return to the home screen.
To address this issue, please delete the invalid contacts and avoid switching the screen when
you are importing contacts using 91 Assistant.
9.2.6 Why can't I see the contact photo or company information?
Go to Contacts, touch Menu > Display preferences, and turn off Simple layout.
In simple layout mode, the contact photo, company, position, and IM account information are
hidden.
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9.2.7 Why does my Contacts display garbled characters when I
export the CSV file of my contacts with HiSuite, edit it with Excel,
and import it back into my phone?
This is because the CSV format of the contacts backup file you exported with HiSuite is a
private file format. It does not support editing using any tools. If you edit it, the original
format will be damaged, and so will the contact data. If you import the edited file to your
phone, it will display garbled characters.
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10 Location services and navigation
Location services and navigation
10.1 Why does AutoNavi sometimes exit when running?
10.2 Why does Ctrip sometimes exit or freeze when running?
10.3 Why do some texts on Amap overlap?
10.4 Does my phone support BeiDou Navigation Satellite System?
10.5 Where can I find the GPS/location service switch?
10.6 Why can't I find the GPS/location service switch in the drop-down menu from the
status bar?
10.1 Why does AutoNavi sometimes exit when running?
This is caused by the application. Third-party application companies do not maintain
AutoNavi anymore because the relevant navigation functions have been integrated into Amap.
You are advised to uninstall AutoNavi and install Amap to your phone from the Google Play
Store.
If the problem persists, please wait for a new version update.
10.2 Why does Ctrip sometimes exit or freeze when
running?
This is caused by the application. You are advised to uninstall it and install a new one from
the Google Play Store.
If the problem persists, please wait for a new version update.
10.3 Why do some texts on Amap overlap?
This is caused by the application. You are advised to uninstall it and install a new one from
the Google Play Store.
If the problem persists, please wait for a new version update.
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10.4 Does my phone support BeiDou Navigation Satellite
System?
Yes. Your phone supports GPS, A-GPS, Glonass, and BeiDou Navigation Satellite System.
10.5 Where can I find the GPS/location service switch?
1.
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Because the structure of the EMUI settings menu has changed, you can find the location
service switch by touching Settings > Advanced settings > Location access, turn on
Access my location, and choose the location mode with Use GPS, Wi-Fi, and mobile
networks for more accurate positioning.
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Enter "GPS" in the search box on the top of the Settings screen to find the switch
quickly.
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You can also set a shortcut for GPS in the drop-down menu from the status bar.
10.6 Why can't I find the GPS/location service switch in
the drop-down menu from the status bar?
Because the EMUI drop-down menu structure has changed, if you can't find the GPS switch
in the drop-down menu, touch Edit to enter the panel below. The upper area shows nine
shortcuts that are displayed. The lower area shows other available shortcuts. You can replace
any of the displayed shortcuts with another one by dragging it from the lower to the upper
area, as is shown below. The GPS switch will then be added to the drop-down menu.
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11 Accessories
11
Accessories
11.1 Why is there no sound from the headset after I connect it to my phone?
11.2 Does the headset that comes with my phone support wind noise reduction?
11.3 Why are there noticeable stains on my new headset/charging cable?
11.4 After I plug a headset into my phone, why does the phone display: Incompatible
headset, may not work properly?
11.1 Why is there no sound from the headset after I
connect it to my phone?
Check whether you have attached the headset properly.
The headset jack is tight and you may need to insert the headset connector more firmly.
11.2 Does the headset that comes with my phone support
wind noise reduction?
No, but your phone supports wind noise reduction.
When your phone is connected to a headset with a microphone (the one that comes with your
phone is recommended), a wind noise reduction switch is available in the upper left corner on
the call screen. You can turn on that switch in a windy environment.
11.3 Why are there noticeable stains on my new
headset/charging cable?
Transportation might cause accessories to rub against the box repeatedly, which has caused
stains. You can wipe the stains off with a tissue. This will not affect the normal use of the
accessories. We apologize for the inconvenience. If you think this has affected your use of the
product, we can send you a new accessory free of charge.
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Note: Check with the user to see whether the stained item is a headset or charging cable. Send
the information about the stained item and the user's contact information and address to R&D
through the TCMS.
11.4 After I plug a headset into my phone, why does the
phone display: Incompatible headset, may not work
properly?
This might be because you plugged the headset into your phone too slowly or didn't plug it all
the way in. As a result, your phone mistook it for a TRS headset and displayed that alert. This
notification will not affect the actual usage of the headset. It is recommended that you unplug
the headset and plug it in again, or press a button on the headset, and then the alert will
disappear.
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12
Miscellaneous
12.1 Where can I obtain broken screen warranty?
12.2 Why can't I buy the mocha gold edition?
12.3 Why is the Huawei Mate 8 so expensive in store?
12.4 Do I have to activate my phone in store immediately after purchase?
12.1 Where can I obtain broken screen warranty?
Sorry. Your phone does not support broken screen warranty.
12.2 Why can't I buy the mocha gold edition?
Thank you for following and supporting the Huawei Mate 8. The mocha gold edition (full
frequency, 64 GB/128 GB) became available for delivery from December 15. Users who
ordered the edition through Huawei official website or Huawei stores will receive shipment
notices. Users who ordered the edition via other channels may consult their dealers for the
delivery date. Thank you for your support and understanding!
12.3 Why is the Huawei Mate 8 so expensive in store?
The store you visited was likely not an authorized Huawei store. It is recommended that you
purchase your phone in a Huawei experience shop.
12.4 Do I have to activate my phone in store immediately
after purchase?
No, you do not have to activate your phone immediately after purchase. The reason that sales
assistants unbox your phone on site and activate it is to assist you with some basic operations
and confirm the condition of your new phone and accessories with you. The purpose is to
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provide you with a better user experience. We apologize if you didn't enjoy the experience of
purchasing from us, and we thank you in advance for your understanding!
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