Feature Access Codes and Descriptions

Feature Access Codes and Descriptions
Feature
Access
Codes and Descriptions
Feature Description
Feature Access Codes allow you to activate and
deactivate many of the functions in VoiceManager
through your phone.
Through a few simple touches on your telephone
keypad, you can easily enable, disable or configure
various features.
Feature Access
Code Name
Code
Anonymous Call
Rejection Activation
*77#
Anonymous Call
Rejection
Deactivation
*87#
Automatic Callback
Deactivation
#80#
Automatic Callback
Menu Access
#9#
Call Forwarding
Always Activation
*72#
Call Forwarding
Always Deactivation
*73#
Call Forwarding
Always
Interrogation
*21*
Benefits
Convenience — Activate and deactivate numerous
VoiceManager features through your own phone.
Ease — Click a few keys on your telephone keypad to
enable VoiceManager functionality.
Description
Anonymous Call Rejection Activation allows users to activate the
Anonymous Call Rejection service. After the user dials the feature access
code, the Application Server then plays an announcement to inform the user
that the service has been successfully activated. If the service was already
active, the user still receives the announcement.
Anonymous Call Rejection Deactivation allows users to deactivate the
Anonymous Call Rejection service. After the user dials the feature access
code, the Application Server then plays an announcement to inform the user
that the service has been successfully deactivated, even if the service was
never activated.
Automatic Callback Deactivation allows users to deactivate all current
automatic callback sessions. Automatic Callback is a user service that
automatically monitors a busy line and as soon as the called line becomes
free, it provides a notification.
Automatic Callback Menu Access allows users to access an interactive
voice response (IVR) menu, which lists the current pending callbacks and
allows users to cancel individual callbacks.
Call Forwarding Always Activation allows users to redirect incoming phone
calls to another number such as a mobile phone or administrative assistant.
After dialing the assigned code, users dial the phone number to which calls are
redirected followed by the pound sign (#).
Call Forwarding Always Deactivation allows users to turn Call Forwarding
Always off. After deactivation, calls ring to the user's phone unless the user
has set up another service such as Call Forwarding Busy, Call Forwarding No
Answer, or Call Management or Do Not Disturb.
Call Forwarding Always Interrogation allows users to hear whether Call
Forwarding Always is deactivated or activated. If Call Forwarding Always is
activated, the user also hears the Call Forwarding destination. The Call
Forwarding Always destination can be a phone number or voice mail. Call
Forwarding Always Interrogation becomes visible when one or more of the
following services are authorized (for a service provider or group) or assigned
(for a user): Call Forwarding Always, Voice Messaging User, Third-Party Voice
Mail Support.
Feature Access
Code Name
Call Forwarding
Always To Voice
Mail Activation
Call Forwarding
Always To Voice
Mail Deactivation
Code
Description
*21#
Call Forwarding Always To Voice Mail Activation allows users to send all
calls to voice mail.
#21#
Call Forwarding Always To Voice Mail Deactivation allows users to
deactivate the Call Forwarding Always To Voice Mail service.
Call Forwarding
Busy Activation
*90#
Call Forwarding
Busy Deactivation
*91#
Call Forwarding
Busy Interrogation
*67*
Call Forwarding
Busy To Voice Mail
Activation
Call Forwarding
Busy To Voice Mail
Deactivation
Call Forwarding Busy Activation allows users to redirect their incoming
phone calls to another number, such as a mobile phone or administrative
assistant, when they are on the phone. After dialing the assigned code, users
dial the phone number where they want their calls to be redirected.
Call Forwarding Busy Deactivation allows users to turn Call Forwarding
Busy off. After deactivation, calls ring on the user's phone unless the user has
set up another service such as Call Forwarding Always, Call Forwarding No
Answer, or Do Not Disturb.
Call Forwarding Busy Interrogation allows users to hear whether Call
Forwarding Busy is deactivated or activated. If Call Forwarding Busy is
activated, the user also hears the Call Forwarding destination. The Call
Forwarding Busy destination can be a phone number, SIP-URI, or voice mail.
Call Forwarding Busy Interrogation becomes visible when one or more of the
following services are authorized (for a service provider or group) or assigned
(for a user): Call Forwarding Busy, Voice Messaging User, Third-Party Voice
Mail Support.
*40#
Call Forwarding Busy To Voice Mail Activation allows users to send calls to
voice mail when they are engaged in a call.
#40#
Call Forwarding Busy To Voice Mail Deactivation allows users to deactivate
the Call Forwarding Busy To Voice Mail service.
Call Forwarding No
Answer Activation
*92#
Call Forwarding No
Answer
Deactivation
*93#
Call Forwarding No Answer Activation allows users to redirect their
incoming phone calls to another number, such as a mobile phone or
administrative assistant, when they do not answer their phone. After dialing the
assigned code, the users dial the phone number where they want their calls to
be redirected.
Call Forwarding No Answer Deactivation allows users to turn Call
Forwarding No Answer off. After deactivation, calls ring on the user's phone
unless the user has set up another service such as Call Forwarding Busy, Call
Forwarding Always, or Do Not Disturb.
Feature Access
Code Name
Call Forwarding No
Answer
Interrogation
Call Forwarding No
Answer To Voice
Mail Activation
Call Forwarding No
Answer To Voice
Mail Deactivation
Code
Description
*61*
Call Forwarding No Answer Interrogation allows users to hear whether Call
Forwarding No Answer is deactivated or activated. If Call Forwarding No
Answer is activated, the user also hears the Call Forwarding destination. The
Call Forwarding No Answer destination can be a phone number, SIP-URI, or
voice mail. Call Forwarding No Answer Interrogation becomes visible when
one or more of the following services are authorized (for a service provider or
group) or assigned (for a user): Call Forwarding No Answer, Voice Messaging
User, Third-Party Voice Mail Support.
*41#
Call Forwarding No Answer To Voice Mail Deactivation allows users to
deactivate the Call Forwarding No Answer To Voice Mail service.
#41#
Call Forwarding No Answer To Voice Mail Activation allows users to send
calls to voice mail when calls are not answered.
Call Forwarding Not
Reachable
Activation
*94#
Call Forwarding Not
Reachable
Deactivation
*95#
Call Forwarding Not
Reachable
Interrogation
*63*
Call Forwarding
Selective Activation
#76#
Call Forwarding
Selective
Deactivation
#77#
Calling Line ID
Delivery Blocking
per Call
*67#
Call Forwarding Not Reachable Activation allows users to have their
incoming calls forwarded to a different number when their device is not
accessible by Cox. After dialing the assigned code, users dial the phone
number where they want their calls to be redirected.
Call Forwarding Not Reachable Deactivation allows users to turn off the
Call Forwarding Not Reachable service. After deactivation, should the user's
phone becomes unreachable, calls are no longer rerouted to an alternate
device through the Call Forwarding Not Reachable service.
Call Forwarding Not Reachable Interrogation allows users to hear whether
Call Forwarding Not Reachable is deactivated or activated. If Call Forwarding
Not Reachable service is activated, the user also hears the Call Forwarding
destination. The Call Forwarding Not Reachable Interrogation FAC is only
available to users with the Call Forwarding Not Reachable service assigned,
and it only queries the Call Forwarding Not Reachable service status.
Call Forwarding Selective Activation allows users to activate the Selective
Call Forwarding service. This can be activated using the FAC only if the
service is configured with the following minimum requirements: the Default Call
Forward to phone number/SIP URI is configured and at least one selective
criterion is configured and active. After the service has been activated, it
considers all active criteria before deciding to forward the call.
Call Forwarding Selective Deactivation allows users to deactivate the
Selective Call Forwarding service. After the service is deactivated, no criteria
are used when a call is being redirected.
Calling Line ID Delivery Blocking per Call allows users to prevent display of
their calling line ID on a per-call basis. Before placing a call, the user dials the
assigned code, and then places the call as usual. Note that this service is
active only for one phone call.
Feature Access
Code Name
Calling Line ID
Delivery Blocking
Persistent
Activation
Calling Line ID
Delivery Blocking
Persistent
Deactivation
Code
Description
*31#
Calling Line ID Delivery Blocking Persistent Activation allows users to
activate the Calling Line ID Delivery Blocking service.
#31#
Calling Line ID Delivery Blocking Persistent Deactivation allows users to
deactivate the Calling Line ID Delivery Blocking service.
Calling Line ID
Delivery per Call
*65#
Call Park
*68#
Call Park Retrieve
*88#
Call Pickup
*98#
Call Return
*69#/
#69#
Call Return Number
Deletion
Call Waiting
Persistent
Activation
Call Waiting
Persistent
Deactivation
Cancel Call Waiting
Clear Voice
Message Waiting
Indicator
Customer
Originated Trace
#92#
Calling Line ID Delivery per Call allows users to display their calling line ID
on a per-call basis. Before placing a call, a user dials the assigned code, and
then places the call as usual. Note that this service is active only for one phone
call.
Call Park allows users to park or hold a call. Users can park calls only on
extensions to which this service has been assigned.
Call Park Retrieve allows users to retrieve or reconnect with a call that was
previously parked.
Call Pickup allows users to pick up calls within an assigned call pickup group.
The extensions in the call pickup group can be viewed on the Personal Call
Manager web interface for each user in the group. The call pickup group is
determined by an administrator and may or may not consist of those listed in
the group phone lists. When users dial the call pickup code, the ringing phone
in the group is answered. If more than one phone is ringing, Call Pickup allows
users to answer the phone that has been ringing the longest.
Call Return allows users to return a call to the phone number of the last call
received. Users are allowed to return calls only to call types in the Outgoing
Calling Plan.
Call Return Number Deletion allows users to delete the last incoming
number.
*43#
Call Waiting Persistent Activation allows users to activate the Call Waiting
Persistent service.
#43#
Call Waiting Persistent Deactivation allows users to deactivate the Call
Waiting Persistent service.
*70#
*99#
*57#
Cancel Call Waiting allows users to dial the assigned code to turn off Call
Waiting for the next call they place.
Clear Voice Message Waiting Indicator allows users to dial the assigned
code, to clear the audible (and visible for some devices) message waiting
indicator on their phone.
Customer Originated Trace allows users to dial the assigned code, and then
place a trace on the last number that called them.
Feature Access
Code Name
Code
Directed Call Pickup
*97#
Directed Call Pickup
with Barge-in
*33#
Direct Voice Mail
Transfer
*55#
Diversion Inhibitor
*80#
Do Not Disturb
Activation
*78#
Do Not Disturb
Deactivation
*79#
Flash Call Hold
*22#
Group Call Park
#58#
Last Number Redial
*66#
Music On Hold PerCall Deactivation
*60#
No Answer Timer
*610#
Per Call Account
Code
*71#
Description
Directed Call Pickup allows users to pick up calls for another user in the
same group by entering the assigned access code followed by the extension of
the user whose call is to be picked up.
Directed Call Pickup with Barge-in allows users to barge in on calls to or
from another user in the same group, by entering the assigned access code
followed by the extension of the user whose call is to be barged-in on. Barge-in
is successful only when the second user has only that one call. When a user
barges in on an answered call, the call becomes a three-way call and the user
who barged in becomes the controller of the three-way call. The group
administrator configures a tone that warns users on a call that another user is
barging in on their call. Users can prevent having their calls being barged in on
by using the Barge-in Exempt user service.
Direct Voice Mail Transfer allows users to transfer a held call directly to a
voice mailbox, that is, without using the Personal Call Manager. The call can
be transferred to the user's voice mailbox or to any other voice mailbox in the
group. The Voice Messaging service or the Third Party Voice Mail Support
service must be assigned to the user's group.
Diversion Inhibitor allows a user to prevent Redirection services from being
activated on the terminating side of an unanswered call.
Do Not Disturb Activation allows users to dial the assigned code, to activate
the Do Not Disturb service. When Do Not Disturb is active, a user's phone
does not ring and all calls go directly to a "busy treatment", such as Voice
Messaging.
Do Not Disturb Deactivation allows users to dial the assigned code, to turn
off the Do Not Disturb service.
Flash Call Hold allows users to put a call on hold on a phone that does not
have a Hold button. On this type of phone, a user presses the Flash button or
presses and releases the Hangup button on the phone cradle.
Group Call Park allows you to select users in a group to be in a Call Park
group. Any user in the group can only be in one Call Park group at a time.
When a call is parked with the Group Call Park service, the service hunts for
the first available user in the Call Park group and parks the call there. This
feature access code cannot be used until the Call Park service is assigned.
Last Number Redial allows users to redial the last number they dialed. Users
are only allowed to redial calls to call types in the Outgoing Calling Plan.
Music On Hold Per-Call Deactivation allows users to deactivate the Music
On Hold service for their current calls.
No Answer Timer allows users to change the number of rings a caller hears
before no-answering handling services apply.
Per Call Account Code allows users to provide an account code before
attempting a call, or during a call, to flash and provide an account code to be
applied to all ongoing (currently held) calls.
Feature Access
Code Name
Code
Speed Dial 100
*75#
Speed Dial 8
*74#
Voice Mail Retrieval
*86#
Voice Portal Access
*62#
Description
Speed Dial 100 allows users to program an assigned two-digit (00 through 99)
speed dial number of the party they want to call.
Speed Dial 8 allows users to program an assigned one-digit (2 through 9)
speed dial number of the party they want to call.
Voice Mail Retrieval allows users to retrieve their Cox or third-party voice
mail. When dialing this feature access code, subscribers are automatically
connected to their voice mail retrieval menu.
Voice Portal Access allows users to access the voice portal.
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