Compaq Inkjet IJ600 User manual

Compaq Inkjet IJ600 User manual

User's Guide for Windows 95 and Windows 98

Edition: 2000

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR

USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

Compaq and Presario are registered in the U.S. Patent and Trademark office.

Microsoft, MS-DOS, and Windows are registered trademarks of the Microsoft Corporation.

© Copyright 2000 Compaq Computer Corporation.

All rights reserved.

PCL

®

is a registered trademark of the Hewlett-Packard Company. PCL 3 is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer is intended by Compaq Corporation to be compatible with the PCL 3 language. This means the printer recognizes PCL 3 commands used in various application programs, and that the printer emulates the functions corresponding to the commands.

The software described in this guide is furnished under a license agreement or nondisclosure agreement.

The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Compaq Computer Corporation, Houston, TX 77070.

Contents

Steps to basic printing 1

Step 1: Load the paper 1

Step 2: Customize the Printer Properties 3

Step Three: Print your document 6

Maintaining your printer 7

Using the Control Program 7

Installing or replacing print cartridges 8

Improving print quality 9

Troubleshooting 13

Printer prints slowly or doesn’t print 13

Paper misfeeds or jams 16

Document prints with mistakes or poor quality 17

Problems with transparencies, photos, or envelopes... 19

Error messages and flashing lights 20

Appendix 21

Installing printer software 21

Uninstalling printer software 22

Printing from DOS 22

Electronic emission notices 22

Energy Star 23

Contents iii

iv

Power supply information 24

Safety information 24

Index 25

1

Steps to basic printing

This book describes how to use your printer on Windows 95 and Windows 98. To view the online User’s Guide for

Windows NT 4.0 and Windows 2000, click the User’s

Guide button on the Printer Software CD for Windows.

Basic printing is as easy as:

1

Load the paper (see the next section).

2

Customize the Printer Properties (see page 3).

3

Print your document (see page 6).

Step 1: Load the paper

1

Place up to 100 sheets of paper (depending on thickness) against the right side of the sheet feeder, with the print

side facing you. To load specialty papers, see page 2.

Paper alignment marks

Release tab

Paper guide

Sheet feeder

2

Squeeze the release tab and the paper guide together and slide the paper guide to the edge of the paper.

Steps to basic printing

1

Load up to:

10 envelopes

10 greeting cards, index cards, postcards, or photo cards

25 sheets of photo paper or photocards

20 sheets of banner paper

Note: Make sure you select Banner or Ban-

ner A4 paper size in the Printer Properties.

For help, see page 5.

10 transparencies

100 sheets of customsized paper

25 iron-on transfers

Loading specialty papers

Make sure:

• The print side is facing you and the paper guide is against the side of the envelopes.

• The stamp location is in the upper left corner.

• The envelopes are loaded vertically against the right side of the sheet feeder.

• The print side is facing you and the paper guide is against the side of the cards.

• The cards are loaded vertically against the right side of the sheet feeder.

• The glossy or coated side is facing you.

• The paper guide is against the side of the paper.

• You place the banner paper behind the printer. Then bring the unattached edge of the first page over the printer and into the sheet feeder.

• The paper guide is against the side of the paper.

• The rough side of the transparency is facing you (smooth side down).

• The paper guide is against the edge of the transparencies.

• The print side is facing you and the paper guide is against the side of the paper.

• Your paper size fits within these dimensions:

- Width:

76 mm to 215.9 mm

3.0 in.to 8.5 in.

- Length:

127 mm to 432 mm

5.0 in. to 17.0 in.

• You load the iron-on transfers following the instructions on the package.

• The paper guide is against the side of the iron-on transfers.

2

Chapter 1

Step 2: Customize the Printer Properties

Your printer software includes several applications that let you easily perform printing tasks. One of these applications is called Printer Properties.

The Printer Properties application has two tabs: Paper and

Document/Quality. Each tab contains settings related to

the operation of your printer and its software.

Opening the Printer Properties

You can open the Printer Properties from almost any application. This lets you change printer settings ONLY for the document you are currently creating in the application.

To open the Printer Properties from an application:

1

Open the application’s File menu.

2

Choose Print (or Printer) Setup.

3

In the Printer Setup dialog box, click the Properties,

Option, or Setup button (depending on the application).

4

Change settings as needed. For help, see page 4.

When you open the Printer Properties from Windows, the settings apply to all documents, unless you change them from the application.

To open the Printer Properties from Windows:

1

From the Start menu, select Settings, and then select

Printers.

2

From the Printers folder, right-click the printer icon for your printer.

3

Select Properties from the sidebar menu.

Steps to basic printing

3

Click the...

Paper

tab to:

• Select a paper size and orientation.

• Set the number of copies to print.

• Reverse the printing order of your document pages. The first page of your document will be on top of the stack in the paper exit tray.

• Collate your document.

Help

button on any tab in the Printer

Properties to access the printer driver

Help.

Document/Quality

tab to select:

• The Document Type you are printing.

• A paper type.

• A print quality setting.

• Web Smoothing when you are printing from the Internet.

• The default settings.

4

Chapter 1

When you are printing on this specialty paper:

Envelopes

Choosing printer settings for specialty papers

When your printer software was installed, the Printer

Properties settings were set to the default settings. Use the default settings for printing most documents on plain paper.

To change your printer settings for printing on specialty papers, use the following table:

Click this Printer

Properties tab:

Paper

To make these selections:

From the Paper Size area, scroll to select the appropriate envelope size.

Greeting cards, index cards, or postcards

Document/Quality

Paper

Photo, glossy or coated papers

Sheets of custom- sized paper

Document/Quality

Paper

Note: Many applications are designed to override the envelope settings in Printer Properties.

From the Paper Type area, select

Greeting Card Stock.

Select the appropriate Paper Size setting.

From the Paper Type area, select

Glossy/Photo Paper.

Notes: For the best possible photo quality, print with a photo and color cartridge combination in your printer. For help installing a car-

tridge, see page 8.

When printing photos, remove each photo as it exits from the printer and allow it to dry before stacking.

From the list of Paper Sizes, scroll to select Custom. Enter the dimensions for your custom paper size. For help,

see “Loading specialty papers” on page 2.

Steps to basic printing

5

When you are printing on this specialty paper:

Banner paper

Iron-On transfers

Click this Printer

Properties tab:

Paper

Document/Quality

To make these selections:

From the list of Paper Sizes, select

Banner or Banner A4.

From the Paper Type area, select Iron-

On Transfer.

Transparencies Document/Quality

Note: We recommend printing on plain paper before printing on the actual iron-on transfer.

From the Paper Type area, select

Transparency.

Select Normal 600dpi or High

1200dpi Print Quality.

Note: When printing transparencies, remove each transparency as it exits from the printer and allow it to dry before stacking.

Step Three: Print your document

1

From your application’s File menu, click Print.

2

From the Print dialog box, click OK or Print (depending on the application).

6

Chapter 1

2

Maintaining your printer

Using the Control Program

The Control Program lets you monitor your printer and install or replace print cartridges. To open the Control Program from the Start menu, click:

1

Programs.

2

Compaq IJ600.

3 Compaq IJ600

Control Program.

Click the...

Status

tab to:

• Monitor the status of your print job.

• Cancel your print job.

• Print a test page.

• View your ink levels.

Cartridges

tab to:

• Install or replace print cartridges.

• Align print cartridges for best print quality.

• Clean the print nozzles.

• View cartridge part numbers and order supplies directly from Compaq’s Web site.

Options

tab to enable/disable various printer software functions, such as Sound

Effects and Buffer Mode.

About

tab to find the printer software version and copyright information.

DOS Printing

tab to change settings for

DOS printing when using a parallel cable.

Help

button to access the printer driver Help.

Note: You can also access the Control Program from the

Compaq IJ600 desktop icon.

Maintaining your printer

7

Installing or replacing print cartridges

1

Make sure the Power light is On.

Power light Paper Feed light

2

Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy.

Front cover

Print cartridge carrier in the loading position

3

Remove the old print cartridge. Store or dispose of the old cartridge.

Black Cartridge

P/N 17G0050

Color Cartridge

P/N 17G0060

Photo Cartridge

P/N 12A1990

4

Install the replacement cartridge in the printer:

If you are installing a new cartridge, remove

only

the sticker and the transparent tape from the bottom of the print cartridge.

Insert the replacement print cartridge into the print cartridge carrier.

Push back firmly on the cartridge until it

snaps

securely into place.

Warning:

DO NOT

touch the gold contact area of the print cartridge.

8

Chapter 2

Note:

For the best possible photo quality, print with a photo and color cartridge combination in your printer.

For help installing a cartridge, see page 8.

5

Close the printer’s front cover.

6

From the Control Program’s Cartridges tab, select

Install/Change Cartridge. For help, see page 7.

7

Select the type of cartridge you installed and click OK.

8

If you installed a new cartridge, the Alignment dialog box displays. Follow the instructions on the Alignment screen to complete the cartridge installation. For help, see the next section.

Improving print quality

If your print quality is not satisfactory, you may need to align your print cartridges or clean the print nozzles.

Aligning print cartridges

1

Load plain paper in the printer.

2

From the Control Program’s Cartridges tab, select Align

Cartridges. For help, see page 7.

Your printer prints an alignment test page and the Align

Cartridge dialog box displays.

The test page that prints has several alignment patterns, depending on the cartridge combination installed. Each

Maintaining your printer

9

10

Chapter 2 pattern has a number under it. The test page that prints is similar to the one shown:

In this example, in alignment group A, 16 comes closest to forming a straight line.

3

From each alignment group on the test page, find the number under the alignment pattern that comes closest to forming a straight line.

For example, in sample group A, the arrow points to the pattern that comes closest to forming a straight line.

4

In the Align Cartridges dialog box, enter the pattern numbers from the printed test page that come closest to forming a straight line.

5

After you have entered a number for all of the patterns, click

OK.

Cyan, magenta, yellow, and black purge lines (shown here in black and white) print when ink is forced through the print nozzles to unclog them. If any of these colors do not print, you may need to replace your print cartridge.

Cleaning print nozzles

1

Load plain paper in the printer.

2

From the Control Program’s Cartridges tab, select Clean

Print Nozzles. For help, see page 7.

The printer feeds a sheet of paper and prints a nozzle test pattern similar to the one shown:

Broken lines at the top of the page indicate clogged nozzles.

Unbroken lines at the bottom of the page indicate the nozzles were cleaned.

3

Compare the diagonal line above the printed bars to the diagonal line below the printed bars. Look for a break in the diagonal lines above the printed bars. A broken line indicates clogged nozzles. If the bottom line still has breaks, run the test up to two more times.

If the print quality is satisfactory after running the test

three times, the print nozzles are clean. You do not need to complete the remaining steps.

If the print quality of both lines is not satisfactory after

running the test three times, wipe the print cartridge nozzles. For help, see the next section.

Maintaining your printer

11

12

Chapter 2

Wiping print nozzles and contacts

If print quality does not improve after cleaning the print nozzles

(see page 11), you may need to wipe dried ink from the nozzles.

For help on wiping the print nozzles, see the “Troubleshooting:

Print Quality ” section of the printer driver Help. For help acessing

the printer driver Help, see page 4.

Preserving print cartridges

To ensure the longest life from your print cartridge and optimum performance from your printer:

Keep a new print cartridge in its packaging until you are ready to install it.

Do not remove a print cartridge from the printer except to replace, clean, or store it in an air-tight container. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.

If a print cartridge runs out of ink, leave the empty cartridge in the printer until you are ready to replace it. Printing with one of the print cartridge carriers empty may cause printer problems.

Compaq’s printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Compaq recommended supplies.

3

Troubleshooting

Printer prints slowly or doesn’t print (see the next section)

Paper misfeeds or

jams (see page 16)

Document prints with mistakes or poor quality (see

page 17)

Problems with transparencies, photos, or envelopes (see

page 19)

Error messages and flashing lights (see

page 20)

This section describes printer problems, and explains what you can do to solve them. Select a category from the list in the left margin that best describes your printing problem.

When your printer has a problem, first make sure that:

The power supply is plugged into the printer and a properly grounded electrical outlet.

The printer is turned On.

If you are using a parallel cable, make sure it is an IEEE

1284-compliant parallel cable that supports bidirectional printing.

Bidirectional (two-way) communications is enabled in your printer software.

1 From the printer’s Control Program, click the

Options tab.

2 Make sure Disable Printer to PC

Communications is not checked.

Printer prints slowly or doesn’t print

Your printer and your computer may not be able to communicate properly. The following events also indicate two-way communications problems:

Print cartridge ink level indicators on the Status or

Cartridges tabs of the printer’s Control Program are shaded.

Error messages (such as Paper Out) and job progress information do not display on your computer screen.

Troubleshooting

13

14

Chapter 3

A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer.

Before proceeding, verify that:

The printer software is installed correctly. For help, see

page 21.

The parallel or USB cable is securely attached to both the printer and the personal computer.

The printer is plugged in and turned On.

If you are using Windows 98 or Windows 2000, your printer port is set to an LPT n port for a parallel cable, or to a USB port for a USB cable. To check your printer port and change it if necessary:

1 From the File menu of your software application, select

Print.

2 Check your printer port in the Where area.

3 If you need to change your printer port, uninstall and

then reinstall the printer software. Follow the

instructions on page 21, making sure to click Cancel on

an subsequent screens.

If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.

Printer ejects a blank page after appearing to print

Make sure you have removed the transparent tape covering

the bottom of the print cartridges. For help, see page 8.

Make sure your Compaq printer is set as the default printer.

Printer prints very slowly

If you are printing photos or your document contains graphics, it may take longer to print than regular text.

Close any open applications not in use.

Decrease your print quality setting.

Consider purchasing more memory, or increasing the virtual memory for your computer.

Printer is plugged in but doesn’t print, or you get a Printer Offline message

Make sure:

The printer is turned On and the paper is loaded correctly.

The parallel or USB cable is securely connected

.

Your Compaq printer is set as the default printer.

The print job is not being held or paused in the print queue. To check the printer status:

1 From the Printers folder, double-click the

Compaq IJ600 icon.

2 Click the Printer menu and make sure no check

mark appears next to the Pause Printing option.

Remove any extra devices, such as a scanner, and connect the printer to the parallel port.

Print a test page. If the test page prints, the printer is functioning properly. Check your application.

Test page does not print

Make sure:

Your print cartridges are properly installed, (see page 8).

The printer is set as the default printer.

You are using the correct cable. If you are using a parallel cable, make sure it is an IEEE 1284-compliant parallel cable that supports bidirectional printing.

Troubleshooting

15

Paper misfeeds or jams

Paper misfeeds or multiple sheets feed

Make sure:

You are using a paper recommended for inkjet printers.

You do not force the paper down into the printer when you load it. Align the top of the paper with the paper alignment guides on the paper support.

You do not load too much paper in the sheet feeder.

Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.

The left paper guide does not cause the paper to bow in the sheet feeder.

The printer is on a flat, level surface.

Printer has a paper jam

Try removing the paper from the sheet feeder. If the paper is lodged too far into the printer and can’t be removed:

1

Press the Power button to turn the printer Off.

2

Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, raise the front cover and pull the paper out.

3

Close the front cover.

4

Press the Power button to turn the printer On.

5

Resend your document to print.

Printer does not feed envelopes or specialty papers

If regular paper feeds without problems, make sure:

You are loading the envelopes correctly. For help, see “Loading specialty papers” on page 2.

You are using an envelope size supported by your printer, and it is selected in Printer Properties.

16

Chapter 3

Your application is designed to print envelopes. Check the user’s documentation that came with your application.

Document prints with mistakes or poor quality

Print quality is poor at the left, right, top, or bottom edge of page

Your printer cannot print in the extreme margins of a page.

Use these minimum settings:

Left and right margins:

6.35 mm (0.25 in.) each for all paper sizes except A4

For A4 size paper - 3.37 mm (0.133 in.) each

Top and bottom margins:

Top - 1.7 mm (0.067 in.)

Bottom - 12.7 mm (0.5 in.)

Vertical straight lines are not smooth

To improve the print quality of vertical straight lines in tables, borders, and graphs:

Select a higher print quality setting.

Test the cartridge alignment. For help, see page 9.

Clean the print nozzles. For help, see page 11.

Print is too dark or smudged

Make sure:

The Paper Type setting in the Printer Properties matches the paper type loaded in the printer.

The paper is straight and unwrinkled.

The ink is dry before you handle the paper.

Troubleshooting

17

18

Chapter 3

The print quality setting is appropriate for the paper type. If you are printing on regular paper, select Quick Print 600dpi.

The print nozzles are clean . For help, see page 11.

Printed pages have alternating bands of light and dark print (intermittent printing)

Make sure Enable Buffer Mode is selected on the Options tab of the Control Program.

Select the High 1200dpi Print Quality setting on the

Document/Quality tab of Printer Properties.

Your printer may have two-way communications problems. For

help, see page 13.

The printer settings I selected changed

When you change printer settings from your application, the settings apply only to the specific document you opened with that application. To make the settings apply to all documents, change the settings from Windows. For more information, see

page 3.

The settings in your application may override the Printer

Properties settings. Check the documentation that came with your application for more information.

Colors on the printout differ from the colors on the screen

Check the ink level graphic on the Cartridges tab of your printer’s Control Program. An ink cartridge may be out of ink or low on ink.

Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.

Remove any extra devices, such as a scanner, and connect the printer to the parallel port.

Clean the print nozzles. For help, see page 11.

Colors on the printout are faded

Check the ink level graphic on the Cartridges tab of your printer’s Control Program. Your print cartridge may be low on ink.

Clean the print nozzles. For help, see page 11.

Wipe the print nozzles and contacts if the colors still seem faded. For help, see the “Troubleshooting: Print Quality” section of your printer driver Help.

Characters are missing or unexpected

Make sure

Your Compaq printer is selected as the default printer.

Your printer and computer have two-way communication.

For help, see “Printer prints slowly or doesn’t print” on page 13.

Problems with transparencies, photos, or envelopes...

Printer does not feed envelopes or specialty papers

For help, see page 16.

Glossy photo papers or transparencies stick together

Remove each page as it exits the printer and allow it to dry before stacking.

Use a transparency or photo paper designed for an inkjet printer.

Troubleshooting

19

Transparencies or photos contain white lines

From the Printer Properties, select the High Quality 1200dpi setting.

Your print nozzles may need cleaning. For help, see page 11.

Error messages and flashing lights

Power light

Paper

Feed light

Paper Jam message

For help, see page 16.

Ink Low message

Your print cartridge is running out of ink. Purchase a new print cartridge.

The Power light is On and the Paper Feed light is blinking

If the printer is out of paper:

1 Load paper.

2 Press the Paper Feed button.

If the printer has a paper jam, see page 16.

The Power light and Paper Feed light are blinking

The print cartridge carrier has stalled. Check your screen for any error messages.

1

Turn the printer Off.

2

Wait a few seconds and turn the printer back On.

20

Chapter 3

Appendix

This section contains information about:

• Installing printer software

• Uninstalling printer software

• Printing from DOS

• Notices

• Safety information

Installing printer software

You can obtain the printer software using:

• the compact disc (CD-ROM)

• the World Wide Web

• diskettes

If your printer software does not install properly, a communications error message appears when you try to print. You may need to uninstall, and then reinstall the printer software. For help,

see page 22.

Using the CD-ROM

To install the printer software:

1

Start Windows.

2

Click Cancel on any screens that appear.

3

When the desktop appears, insert the software CD.

The Compaq IJ600 software installation screen appears.

4

Click Install Printer

Software.

Note: If the CD does not run automatically when you insert it:

a

From the Start menu, select Run.

b

In the command-line text box, type the letter of your CD-ROM drive, followed by :\setup (for example, d:\setup), and then click OK.

Using the World Wide

Web

If your computer does not have a CD-ROM drive, you can download a driver from

Compaq’s World Wide Web site at www.compaq.com/

1

From Compaq’s web page, select the appropriate driver for your operating system.

2

Select Save to Disk.

3

Select a location on your hard disk drive.

4

Double-click the executable

(.exe) file to open it.

5

Follow the instructions on your screen.

Using diskettes

If your computer does not have a CD-ROM drive, you can create driver diskettes using a friend’s computer or a computer at your Compaq dealer that has a CD-ROM drive. You will need at least three blank 3.5 inch diskettes.

To create diskettes of the printer software:

1

Insert the printer software

CD into the CD-ROM drive.

If the CD does not run automatically:

a

From the Start menu, select Run.

b

In the command-line text box, type the letter of your CD-ROM drive, followed by :\setup (for example, d:\setup), and then click OK.

2

When the Compaq IJ600 software installation screen displays, select Tools.

3

Select Create Diskettes.

4

Follow the instructions on the screen.

Appendix 21

To install the printer software from diskettes:

1

Start Windows.

2

Insert Setup Disk 1 into your disk drive.

3

From the Start menu, choose

Run.

4

In the command-line text box, type the letter of your disk drive, followed by :/setup (for example, a:/setup), and then click OK.

5

When prompted by the printer software, insert the appropriate disks into your disk drive and click OK.

6

Follow the instructions on the screen.

Ordering Diskettes

If your computer does not have a

CD-ROM drive, and you do not have access to either the World Wide

Web or a computer with a CD-ROM drive, you can order diskettes from our Technical Support Center.

Uninstalling printer software

If your printer software does not install properly, or your printer port is not set to the correct port, you may need to uninstall, and then reinstall your printer software.

To uninstall the printer software:

1

From the Start menu, select

Programs.

2

Select Compaq IJ600.

3

Select Compaq IJ600

Uninstall.

4

Follow the instructions on your screen.

22

To reinstall the printer software, follow the instructions from

“Installing printer software” on page 21.

Printing from DOS

DOS printing is available when you are using a parallel cable connection.

To open your printer online Help system and find information on printing from DOS:

1

Open the Printer Properties (for

help, see page 3) or the Control

Program (for help, see page 7).

2

Click the Help button in the lower-right corner of the software screen.

3

At the top of the Help screen, click Help Contents.

4

Scroll down the screen to How

to....

5

From the How to... topics, click

Print from Windows and

DOS applications.

Electronic emission notices

Federal Communications

Commission (FCC) compliance information statement

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to

Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult your point of purchase or service representative for additional suggestions.

The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment.

Unauthorized changes or modifications could void the user's authority to operate this equipment.

To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable.

Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

Any questions regarding this compliance information statement should be directed to:

Compaq Computer Corporation

P. O. Box 692000, Mail Stop

510101

Houston, Texas 77269-2000

Or, call (281) 514-3333

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the

Canadian Interference-Causing

Equipment Regulations.

Avis de conformité aux normes d’Industrie

Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Community

(EC) directives conformity

This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and

73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits.

A declaration of conformity with the requirements of the

Directive has been signed by the the assigned parties within

Compaq Computer

Corporation.

This product satisfies the Class

B limits of EN 55022 and safety requirements of EN

60950.

Japanese VCCI Notice

The United Kingdom

Telecommunications

Act 1984

This apparatus is approved under the approval number

NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United

Kingdom.

Energy Star

The EPA ENERGY STAR

Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation.

Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Compaq is proud to be a participant in this program.

As an Energy Star Partner,

Compaq Computer

Corporation has determined that this product meets the

Energy Star guidelines for energy efficiency.

Power supply information

I

If your power supply fails, replace it with the Compaq replacement part or other UL

LISTED Direct Plug-In Power Unit marked “Class 2" and rated 30

Vdc at 500 mA to 830 mA.

Appendix 23

Safety information

• If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is properly grounded.

• The power cord must be connected to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the operating instructions, to a professional service person.

• This product is designed, tested, and approved to meet strict global safety standards with the use of specific authorized components. The safety features of some parts may not always be obvious. The printer manufacturer is not responsible for the use of other replacement parts.

24

Index

A

aligning print cartridges

9

B

banding

18

banner paper loading

2

setting recommendations 5 bidirectional communications disabling

13

problems indicators

13

blinking lights

Paper Feed

20

Paper Feed light

20

Power light

20

buttons, Clean Print

Nozzles

11

C

cards loading

2

setting recommendations

5

cartridges, print aligning

9

installing

8

preserving

12

removing

8

replacing

8

CD-ROM, using to install software

21

characters, missing or unexpected

19

contacts, print nozzle

12

Control Program using

7

align print cartridges

9

custom size paper loading

2

setting recommendations

5

European Community directives conformity

23

F

Federal Communications

Commission

Compliance Information

Statement

22

flashing lights

20

foils loading

2

setting recommendations

6

D

default settings

5

diskettes installing software

22

DOS printing

22

downloaded printer driver, installing

21

G

greeting cards loading

2

setting recommendations

5

E

electronic emission notices

22

Energy Star

23

envelopes loading

2

setting recommendations

5

error messages

Ink Low

20

Paper Jam

16

,

20

Printer Offline

15

I

improving print quality

9

index cards loading

2

setting recommendations

5

Industry Canada

Compliance Statement

23

Ink Low message

20

Index

25

26

• installing print cartridge

8

printer software

21

intermittent printing

18

Internet printing, Web

Smoothing

4

iron-on transfers loading

2

setting recommendations

6

safety information

24

nozzles, print cleaning

11

wiping

12

O

ordering supplies

7

J

Japanese VCCI notice

23

L

lights

Paper Feed

20

patterns

20

Power

8

loading paper

1

M

margins, minimum settings

17

messages, error

Ink Low

20

Paper Jam

20

Printer Offline

15

N

notices electronic emission

22

Energy Star

23

European Community

Directives Conformity

23

FCC statement

22

Industry Canada compliance statement

23

Japanese VCCI

23

P

Paper Feed light

20

paper loading

1

parallel cable connection problems

13

specifications

13

photo paper problems

19

setting recommendations

5

postcards loading

2

setting recommendations

5

Power light flashing

20

print cartridges aligning

9

installing

8

preserving

12

removing

8

replacing

8

wiping nozzles

12

print nozzle contacts wiping

12

print nozzles cleaning

11

wiping

12

print quality banding

18

different colors

18

faded colors

19

improving

9

missing colors

11

,

18

smudged

17

too dark

17

troubleshooting

17

printer driver installing

CD-ROM

22

diskettes

22

downloaded

21

Printer Properties customizing

3

opening from an application

3

from Windows

3

setting recommendations

5

tabs

3

,

4

printer software installing

CD-ROM

21

diskettes

21

downloaded driver

21

Printer Properties

3

uninstalling

22

printing from DOS

22

using Web Smoothing

4

printing problems color quality

18

faded colors

19

intermittent

18

missing colors

11

,

18

paper feeding

16

paper jam

16

paper misfeeds

16

R

removing print cartridge

8

reverse page order

4

S

safety information

24

setting recommendations banner paper 5 cards

5

custom size paper

5

envelopes

5

iron-on transfers

6

normal

5

photo papers

5

transparencies

6

sheet feeder locating

1

software applications

Control Program

7

software, printer installing

21

uninstalling

22

specialty papers banner paper

2

custom sized paper

2

envelopes

2

iron-on transfers

2

photo paper

2

transparencies

2

paper feed problems

16

paper jam

16

paper sticks together

19

print quality

17

printer software installation installing

21

uninstalling

22

slow print

13

two-way communications

13

two-way communications disabling

13

problems indicators

13

U

uninstalling printer software

22

United Kingdom

Telecommunications Act

1984

23

USB cable connection problems

14

T

test page alignment

10

does not print

15

nozzle test pattern

11

transparencies loading

2

problems

19

setting recommendations

6

troubleshooting blank pages

14

color quality

18

doesn’t print

13

envelopes don’t print

16

error messages

20

faded colors

19

flashing lights

20

missing colors

18

W

Web Smoothing

4

Windows 2000 installing

21

User’s Guide

1

Windows NT 4.0

installing

21

User’s Guide

1

Index

27

28

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