K3 Single Line Phone - Certified Alarm Co.

K3 Single Line Phone - Certified Alarm Co.
Sprint k3
Digital Phone System
SLT Telephone
User Guide
The information contained in this document is proprietary and is subject to all
relevant copyright, patent and other laws protecting intellectual property, as well as
any specific agreement protecting Sprint and Tadiran Telecom, Inc. (herein referred
to as the “Manufacturer”) rights in the aforesaid information. Neither this document
nor the information contained herein may be published, reproduced or disclosed to
third parties, in whole or in part, without the express, prior, written permission of the
Manufacturer. In addition, any use of this document or the information contained
herein for any purposes other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make
changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable.
However, no responsibility is assumed by the Manufacturer for the use there of nor
for the rights of third parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the
Manufacturer’s product(s) are for informational purposes only and are not
warranties of future performance either express or implied. The Manufacturer’s
standard limited warranty, stated in its sales contract or order confirmation form,
is the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is
granted nor liability assumed in relation thereto unless specifically undertaken in the
Manufacturer’s sales contract or order confirmation. Information contained herein is
periodically updated and changes will be incorporated into subsequent editions. If
you have encountered an error, please notify the Manufacturer. All specifications are
subject to change without prior notice.
© Copyright by Sprint and Tadiran Telecom, Inc., 2004.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
k-series.ns.3160
Record of Revisions
Revision
Date of Issue
Supercedes
Major Changes - Brief Description
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.1 About Sprint k3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
2 Telephone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.1 Alarm (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Call Forward (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.4 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.5 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.6 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.7 Default Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
3.1 Outgoing Call (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Intercom Call (To Another Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.3 Call Brokering (Handling Two Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.4 Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.5 Call Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.6 Conference (3-Party Max.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.7 Conference, Meet Me (4 Parties Max.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.8 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.9 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.10 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
TC
4 Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
4.1 Call Back (CO Line/Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Call Park (Answer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.3 Call Pick Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.4 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.5 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.6 Forced Intercom Tone Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.7 Hold {FLASH}. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.8 Intrusion (Extension/CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.9 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
4.10 Messaging (Call Me) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
4.11 Monitor (Extension/CO Line[Privacy Alert]) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.12 OHVA (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.13 Pulse to DTMF Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.14 Tone Ring (Forced) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Sprint k3 SLT User Guide
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TC
vi
Sprint k3 SLT User Guide
1
1.1
Introduction
About Sprint k3
The Sprint k3 is a versatile, Digital Hybrid Key Telephone System that
includes many advanced features. The System Configuration is comprised
of a Main Service Unit and optional expansion boards per specific configuration
requirement. The components of a basic system include a KSU Main Service
Unit with either a Display Model Telephones, a Standard Model Telephone
or Analog (SLT) Telephones.
Document Overview
The purpose of this document is to provide operational instructions on the use of
an SLT Telephone used in conjuction with the Sprint k3 Telephone System. It is
divided into the following sections:
Section 1 - Introduction - this section describes the basic Sprint k3 system,
an overview of this manual and the applicable documentation.
Section 3 - Making Calls- this section provides operational descriptions of the
basic call features such as Intercom, Speed Dial, Conference, Paging and Last
Number Redial, among other features.
Section 4 - Calling Features- this section provides operational descriptions of
some of the in-progress call features such as Hold, Call Park, Intrusion, Camp
On (Extension), and Monitor among other topics.
SLT User Guide
1-1
Introduction
Section 2 - Telephone Setup - this section provides descriptions of the setups of
an SLT Telephone including Alarms, Call Forwarding, Do Not Disturb, and Phone
Locking and Unlocking among other setups.
1
1.2
1
Introduction
NOTES
1-2
SLT User Guide
2
2.1
Telephone Setup
Alarm (Extension)
Feature Code:
#92
Description
The Sprint k3 allows you to activate your own private alarm on your telephone
to remind you of special appointments, events, etc. When the alarm activates, you
will hear tone ringing. After the alarm rings, it is automatically canceled. You can
program the alarm to operate one time or repeatedly. When programmed for
repeated calls, the alarm will sound at the same time everyday.
Activate
Dial
#92, hhmm (24hr format), then1 for once, 2 for repeated daily.
Cancel
Dial
Call Forward (Extension)
#2
Description
Call Forward may be invoked for several operation modes. Each mode may also
be invoked: 1=CO calls only, 2=CO and Intercom calls, 3=Intercom calls
only.
Telephone Setup
Feature Code:
2
2.2
#*92.
SLT User Guide
2-1
Activate
Immediate Forward: dial #22, (ext #), 1 /2/3 option.
Busy Forward: dial #21, (ext #), 1/2/3 option.
No Answer Forward: dial #24, (ext #), 1/2/3 option, t1, t2. (t1 +
t2 are time settings. t1 is - time the first call to your extension following
inactivity at your extension will ring before forwarding. t2 is the time all calls
after the first to your extension will ring before forwarding.)
Follow Me Forward: dial #23, (your ext #), 1/2/3 option, your
extension password. (Calls to your extension will ring at this ext.)
Follow To Forward: Dial
#25, (ext #), 1/2/3 option.
Cancel Forward
Cancel Immediate Forward: dial
Cancel Busy Forward: dial
#*21.
Cancel No Answer Forward: dial
#*24.
Cancel Follow Me Forward: dial
#*23.
Cancel Follow To Forward: dial
2.3
#*22.
#*25.
Do Not Disturb
Feature Code:
#4
Description
Telephone Setup
The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing.
You can activate Do Not Disturb while your telephone is idle or busy. Some
extensions with a higher Class Of Service can override the active Do Not Disturb
condition. When you have activated Do Not Disturb, you will hear special intercom
(short stutter tone followed by continuous dial tone) reminder tone when you lift
the handset or use the speakerphone.
Activate
2
Dial
2-2
SLT User Guide
#4. Repeat to clear.
2.4
Extension Password
Feature Code:
#97
Description
All extensions of the Sprint k3 system have an associated User Password.
Passwords are used to activate Phone Lock, Call Forward Remote and Attendant
features. Password length is from four to eight characters, depending on system
programming.
Activate
Dial #97, password (0000 set at factory), then input new
password.
Hotline
Feature Code:
#9*
Description
The Hot Line feature allows the user to access an extension or Speed Dial Directory
number simply by going off hook. This feature is useful for elevator phones and
some other applications.
Setup
#9*, ext # or speed bin #, 0–9 (0–9 seconds delay).
Telephone Setup
Dial
Whenever the telephone is taken off-hook, this destination is called.
Cancel
Dial
#*9*.
2
2.5
SLT User Guide
2-3
2.6
Phone Lock/Unlock
Feature Code:
#97
Description
This feature is used to prevent anyone from making unauthorized outside line
calls from your extension. This feature code is also used to program your private,
four-digit extension password.
Activate
Dial
2.7
#97, extension password, then # for lock or * unlock.
Default Set
Feature Code:
#69
Description
The Default Set feature can be used to clear all active settings at your extension
(Call Forward, DND, etc.)
Activate
2
Telephone Setup
Dial
2-4
SLT User Guide
#69. DND and Call Forward modes are cancelled.
3
3.1
Making Calls
Outgoing Call (CO Line)
Feature Code:
9
Description
Outside Lines can be accessed by dialing the specific outside line group (9).
Activate
Dial CO Line code (other codes may be applicable).
Listen for CO Line dial tone; then dial the telephone number.
Intercom Call (To Another Extension)
Feature Code:
401--464
Description
Making Calls
Listen for dial tone and dial the extension number.
3
3.2
SLT User Guide
3-1
3.3
Call Brokering (Handling Two Calls)
Feature Code: {FLASH} +
2
Description
While connected on a call press {FLASH} (hook-switch flash). Dial CO Line code,
wait for dial tone, and then dial second number.
Activate
3.4
To switch back to the first call, press {FLASH} then dial
2.
To disconnect the current call, press {FLASH} then dial
1.
Account Code
Feature Code:
79
Description
If you would like a call to be associated with a specific account number in the
Sprint k3 Station Message Detail Reporting (SMDR), you must enter an account
code before making the call. The account code length is predetermined and
programmed to be between 2 and 8 digits.
Making Calls
Activate
3
Dial
3-2
SLT User Guide
79 + valid account code, wait for dial tone.
3.5
Call Operator/Attendant
Feature Code:
0
Description
The extension that is programmed as the Attendant may receive internal calls via a
programmed Operator Code.
Activate
Dial
Conference (3-Party Max.)
Feature Code: {FLASH} +
3
Description
The Sprint k3 system can accommodate eight, 3-party conferences
simultaneously.
Activate
While on a call - press {FLASH} (hook-switch flash).
Make a second call.
3.
Making Calls
Press {FLASH} (hook-switch flash), then dial
3
3.6
0.
SLT User Guide
3-3
3.7
Conference, Meet Me (4 Parties Max.)
Feature Code:
860-867
Description
The Meet-Me Conference feature is used to join multiple parties in one conversation.
The system provides eight separate conference bridges. (4 parties maximum each.)
Callers can be easily transferred to these bridges. Users may simply dial the
location number. Outside parties can join the conference using the automated
attendant by dialing the bridge number at the Auto Attendant greeting.
Transfer a caller to a Meet Me Conference
1. While connected to another extension or CO Line, momentarily press the
hook-switch (or press the FLASH button).
2. Wait for dial tone, then dial the Meet Me Conference
(800-867).
3. Hang up to complete the transfer.
Join a Meet Me Conference
Dial the Meet Me Conference destination to join (800-867).
3.8
Last Number Redial
Feature Code:
#8
Making Calls
Desccription
The Last Number Redial feature, or LNR, automatically dials the last number dialed
from your telephone. The LNR retains up to sixteen (16) digits. You may either
choose a specific outside line by first pressing that outside line button or you can
allow the line to be selected automatically by the LNR feature.
3
Activate
Dial
3-4
SLT User Guide
#8.
3.9
Paging
Feature Code:
200,201-208,209
Description
You can make a public announcement to all extensions or to a group of extensions.
The Sprint k3 system provides both all-call (heard by all users) and page zone
(heard by a specific group of users). Page announcements are heard over the
extension speakers.
Activate
Dial the Page access code (200 –
Speed Dial
Extension
System
500-519,
600-699
Description
The Speed Dial feature allows you to store frequently dialed numbers. There are 20
speed bins per extension and 100 system speed bins that can be shared by all
extensions.
Setup
#1,500-519 (speed#bin), input telephone #.
Making Calls
Dial
Press FLASH (hook-switch flash).
Use
Dial the Speed Dial bin (500-519,600-699).
3
3.10
208,209).
SLT User Guide
3-5
Making Calls
3
3-6
SLT User Guide
4
Calling Features
In Progress Features: Analog Ports
4.1
Call Back (CO Line/Extension)
Feature Code:#
Description
The Call Back feature allows you to queue a busy outside line for use when it
becomes available.
Activate
When you try to access an outside line or extension and get a busy tone, dial
Call Park (Answer)
#73
Description
The Call Park/Call Park Answer feature allows you to “park” a call at any extension. It is
also used to retrieve a parked call from any extension. You can park and retrieve calls
by dialing the Call Park code (#73) followed by the extension number where
the call is to be/has been parked.
Activate
Dial
#73+ extension number where call is parked.
Sprint k3 SLT User Guide
Calling Features
Feature Code:
4
4.2
#.
4-1
4.3
Call Pick Up
Feature Code:
6,*,260-267
Description
The Call Pick Up (Group) feature is used to answer calls ringing at another
extension.
When you hear another extension in your pickup group ringing, press
*.
Or…
When you hear an extension in a different pickup group ringing, dial that Call Pick Up
Group number (260-267).
Activate
Extension (Direct) Call Pickup: Dial ringing extension number,
Group Call Pickup: Dial
6.
*.
Or…
Dial the group number of the ringing extension (260 -267).
4.4
Camp On (Extension)
Calling Features
Feature Code:
4
Description
4
The Camp On feature alerts the user of a busy extension that another extension is
attempting a call. When you initiate a Camp On, the user at the busy extension
hears a Camp On alert tone.
4-2
Sprint k3 SLT User Guide
Activate
When you call a busy extension, dial
4.5
4 and wait for them to answer.
Flash (CO Line)
Feature Code:
#3
Description
The Flash – CO Line feature is used with a call waiting feature from your telephone
company. Flash – CO Line is used to generate a hook switch signal to the telephone
company to answer the waiting call.
Activate
While connected to a CO Line, momentarily press the hook switch (FLASH) then
dial #3.
Forced Intercom Tone Ring
Feature Code:
*
You can use the Forced Intercom Tone Ring feature to cause the called telephone to
ring when you initiate an intercom call. After a Voice Announce connection has
been established to an extension, you may change the alert signal at that extension
from Voice Announce to Tone Ring.
Activate
When you call an extension that is in Voice Announce mode and wish to tone ring
that extension, dial *.
Sprint k3 SLT User Guide
4-3
Calling Features
Description
4
4.6
4.7
Hold {FLASH}
Description
Place a call on hold: While on a call, press {FLASH} (hook-switch flash). Hang up.
The line is placed on System (Common) hold.
Retrieve a call on hold: Press {FLASH} (hook-switch flash).
4.8
Intrusion (Extension/CO Line)
Feature Code:
8
Description
The Intrusion feature allows the initiator to enter into an existing conversation
when the initiator has been given the privilege to do so. Intrusion can be invoked
both on a busy outside line and to a busy extension.
Activate
4
Calling Features
When you dial an extension that is busy, dial
4-4
Sprint k3 SLT User Guide
8.
4.9
Meet Me Page
Feature Code:
#59
Description
Any internal or external page announcement can be answered using a Meet Me
Page code. After hearing a page announcement, you can dial the Meet Me Page
code from any telephone and be connected to the person paging you.
Activate
While a page is currently in progress, dial
4.10
#59.
Messaging (Call Me)
Feature Code:
#96
Description
A busy or unattended SLT Telephone can be notified of a call attempt via the
Sprint k3 Messaging feature.
Activate
Set: When you have called an extension and wish to leave a message, press
#96+ Extension Number.
Monitor (Extension/CO Line[Privacy Alert])
4
4.11
#96.
Calling Features
Cancel: Dial
Feature Code:
1
Sprint k3 SLT User Guide
4-5
4.11
Monitor (Extension/CO Line[Privacy Alert])
Feature Code:
1
Description
The Sprint k3 system allows users to monitor conversations at other extensions.
Monitoring of busy extensions and outside lines is possible only at extensions with
a an authorized Monitor Class of Service.
Activate
When you dial an extension that is busy, dial
when using this feature.)
4.12
1. (Reference applicable laws
OHVA (Extension)
Feature Code:
0
Description
4
Calling Features
When you call a busy extension, dial
4-6
Sprint k3 SLT User Guide
0 and talk over their speaker.
4.13
Pulse to DTMF Conversion
Feature Code:
*
Description
When the system is connected to Dial Pulse (Rotary) outside lines, you may
manually force the system to send DTMF tones to.
Activate
After a Dial Pulse (rotary) call is made on a CO line, press
following the * will be sent in DTMF (Tone) mode.
Tone Ring (Forced)
Feature Code:
*
Description
When a Display Telephone in Voice Announce mode is called, you can change the
alert to tone by pressing *
Activate
Transfer
While connected on a call (CO Line or intercom extension), press {FLASH} (hook
switch flash).
Calling Features
Listen for dial tone, then dial the destination where this call is to be transferred
(extension, UCD Group, Virtual Number, etc.) Wait for the caller to answer - to
screen the transfer.
Hang up to complete the transfer.
4
4.14
*. Any digits dialed
Sprint k3 SLT User Guide
4-7
Sprint Products Group
600 New Century Parkway
New Century, KS 66031-8000
800-755-3004
sprint.com/equipment
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