Philips 233V5QHABP/69, 233V5QSBP/75, 233V5QHABP, 233V5QHABP/00, 233V5QABP/75, 233V5QHABP/75 User manual

Philips 233V5QHABP/69, 233V5QSBP/75, 233V5QHABP, 233V5QHABP/00, 233V5QABP/75, 233V5QHABP/75 User manual
233V5
www.philips.com/welcome
EN
User manual
1
Customer care and warranty
29
Troubleshooting & FAQs
35
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................6
2.3 Remove Base Stand and Base .................9
3. Image Optimization.............................10
3.1 SmartContrast ..............................................10
3.2 Philips SmartControl Lite .......................10
4. Technical Specifications ......................17
4.1 Resolution & Preset Modes...................20
5. Power Management ............................21
6. Regulatory Information ......................22
7. Customer care and warranty ...........29
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................29
7.2 Customer Care & Warranty .................31
8. Troubleshooting & FAQs ...................35
8.1 Troubleshooting ...........................................35
8.2 General FAQs ...............................................36
1. Important
Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
1.1 Safety precautions and maintenance
Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
If foreign substance or water gets in your
monitor, please turn the power off immediately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
Do not block the ventilation holes on the
cabinet.
Do not store or use the monitor in locations exposed to heat, direct sunlight or
extreme cold.
When positioning the monitor, make sure
the power plug and outlet are easily accessible.
In order to maintain the best performance
of your monitor and use it for a longer lifetime, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
Temperature: 0-40°C 32-95°F
what procedure to take when the operating
instructions given in this manual have been
followed.
Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
1.2 Notational Descriptions
Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may
cause “burn in”, also known as “afterimaging” or “ghost imaging”, on your
screen.
"Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe”
burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
The casing cover should be opened only
by qualified service personnel.
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
For transportation information, please
refer to "Technical Specifications".
Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
2
1. Important
1.3 Disposal of product and packing
material
Taking back/Recycling Information for
Customers
Waste Electrical and Electronic EquipmentWEEE
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2.1 Installation
2. Attach/Slide the base column with the
monitor until it clicks into position.
Package contents
233V5
Register your product and get support at
www.philips.com/welcome
Quick
Start
使用产品前请阅读使用说明
3. Hold the monitor base stand with both
hands and firmly insert the base stand into
the base column.
SmartControl software
Monitor drivers
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Display design may differ from that illustrated
4
2. Setting up the monitor
233V5QHABP
Connecting to your PC
233V5QSBP
5
6
4
4
AC power input
VGA input
DVI-D input (available for selected models)
Kensington anti-theft lock
AC power input
VGA input
HDMI input
Earphone output
Audio input
Kensington anti-theft lock
233V5QABP
Connect to PC
5
1. Connect the power cord to the back of
the monitor firmly.
6
2. Turn off your computer and unplug its
power cable.
4
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
AC power input
VGA input
DVI-D input
Earphone output
Audio input
Kensington anti-theft lock
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
5
2. Setting up the monitor
2.2 Operating the monitor
Front view product description
233V5QABP, 233V5QHABP
5
233V5QSBP
5
7
7
6
4
3
6
4
3
2
Switch monitor’s power ON and
OFF.
2
Access the OSD menu.
Confirm the OSD adjustment.
Switch monitor’s power ON and
OFF.
Return to previous OSD level.
Access the OSD menu.
Confirm the OSD adjustment.
Adjust the brightness level.
Adjust the OSD menu.
Return to previous OSD level.
Adjust the speaker volume.
Adjust the brightness level.
Adjust the OSD menu.
Automatically adjust the monitor.
Change display format.
Automatically adjust the monitor.
6
2. Setting up the monitor
Description of the On Screen Display
233V5QHABP
What is On-Screen Display (OSD)?
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On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
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Basic and simple instruction on the control
keys
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In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
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7
2. Setting up the monitor
The OSD Menu
Resolution notification
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu
Input
Picture
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Sub menu
VGA
DVI (available for selective models)
HDMI (available for selective models)
Wide Screen, 4:3
Picture Format
Brightness
Contrast
SmartContrast
Gamma
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
0~100
0~100
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
Physical Function
Tilt
Pixel Orbiting
On, Off
DPS
On, Off
(available for selective models)
On, Off
Over scan
(available for selective models)
Volume
Audio
(available for
selective models)
Color Temperature
Color
6500K, 9300K
sRGB
User Define
Language
0~100
On, Off
Stand-Alone
Mute
On, Off
Audio source
Audio in, HDMI
(available for selective models)
Red: 0~100
Green: 0~100
Blue: 0~100
English,Español,Français,Deutsch,Italiano,
Português,Русский,ࣿ໒ቩ཭-Türkçe, !
Nederlands, Svenska, Suomi, Polski, Čeština
䚐ạ㛨, 襲莇蛑, Maryar, Українська,
Português do Brasil, Ελληνική , ‫ڰ‬體ሱ༵
OSD Settings
Horizontal
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
0~100
Auto
Setup
H. Position
0~100
V. Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
Reset
On, Off
Yes, No
Information
8
2. Setting up the monitor
Note
This monitor accepts a 100mm x 100mm VESACompliant mounting interface.
2.3 Remove Base Stand and Base
Remove the Base Stand
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
100mm
1. Place the monitor face down on a smooth
surface, taking care to avoid scratching or
damaging the screen.
100mm
Caution
For use only with UL Listed Wall Mount Bracket
with minimum weight/load 3.5Kg
2. Press the locking clips to detach the base
stand away from the base column.
1
3. Press the release button to detach the
base column.
2
9
2. Setting up the monitor
Icon based software is ready to enhance your
experience with Philips monitors!
3. Image Optimization
Installation
3.1 SmartContrast
Follow the instruction and complete the
installation.
What is it?
You can launch after installation is
completed.
A unique technology that dynamically analyzes
displayed content and automatically optimizes
an LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
First launch -Wizard
How does it work?
The first time after installation of
SmartControl Lite, it will automatically go
to Wizard for first time launch.
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
The wizard will guide you through adjusting
your monitor performance step by step.
You can go to Plug-in menu to launch
wizard later on as well.
You can adjust more options without
wizard by Standard pane.
3.2 Philips SmartControl Lite
The new SmartControl Lite software by Philips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through finetuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
10
3. Image Optimization
Start with Standard pane:
Adjust menu:
Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
You can follow the instruction and do the
adjustment.
Cancel prompts user if you want to cancel
installation.
11
3. Image Optimization
Color menu:
Color Menu allow you to adjust RGB, Black
Level, White Point, and Color Calibration.
You can follow the instruction and do the
adjustment.
Refer to below table for sub-menu item
base on your input.
Example for Color Calibration:
12
3. Image Optimization
Cancel closes the UI and returns to the
plug in page.
Options>Preferences - Will only be active
when selecting Preferences from the dropdown Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
Displays current preference settings.
A checked box enables the feature. The
check box is a toggle.
Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.
6. Must have patent info in calibration screen.
First color Calibration Screen:
Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
Previous button is disabled until the second
color screen.
Next goes to the succeeding target
(6-targets).
Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from
Final next goes File>Presets pane.
13
3. Image Optimization
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).
Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are
not available.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Display the Source instruction pane and
current input source setting.
On single input displays, this pane will not
be visible.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
14
3. Image Optimization
preset. Factory Preset can also be called
from the drop down menu.
DDC/CI, only the Help and Options tabs are
available.
Tune Display - Opens the SmartControl
Lite control panel.
Task Tray Menu Enabled
The task tray menu can be displayed by rightclicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.
Context Sensitive menu
The task tray has five entries:
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
Help - Access to User Manual file: Open
User Manual file using the default browser
window.
Technical Support - displays the tech
support page.
Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.
About - Displays detailed reference
information: product version, release
information, and product name.
The Context Menu has three entries:
Exit - Close SmartControl Lite.
To run SmartControl Lite again either select
SmartControl Lite from Program menu, doubleclick the desktop PC icon or restart the system.
SmartControl Lite - When selected the
About Screen is displayed.
Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
15
3. Image Optimization
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website
www.portrait.com/dtune/phl/enu/index
to download the latest version of SmartControl
software.
16
4. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
Brightness
SmartContrast
Contrast Ratio (typ.)
Response Time (typ.)
Optimum Resolution
Viewing Angle
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
Connectivity
Signal Input
Audio In/Out
Input Signal
Convenience
TFT-LCD
LED
23" W (58.4cm)
16:9
0.265x 0.265 mm
250 cd/m²
10,000,000:1
1000:1
12ms(GtG)
1920 x 1080 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
16.7M
56Hz - 76Hz
30kHz - 83kHz
YES
233V5QSBP,233V5QABP: VGA(Analog), DVI(Digital,HDCP)
(available for selected models)
233V5QHABP:VGA(Analog), HDMI(Digital,HDCP)
233V5QABP, 233V5QHABP: PC audio-in, Earphone out
Separate Sync, Sync on Green
233V5QSBP:
User Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
VESA mount
Stand
Tilt
233V5QABP, 233V5QHABP:
English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish,
Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil
Portuguese, Greek, Traditional Chinese
Kensington Lock
DDC/CI, sRGB, Windows 7/Windows 8/Vista/XP, Mac OSX,
Linux
100x100 mm
-5 / +20
17
233V5QABP:
Power
On Mode
Sleep (Standby)
Off
Power LED indicator
Power Supply
26.3 W (typ.), 29.61 W (max.)
0.5W
0.5W
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240VAC, 50-60Hz
233V5QSBP:
Power
On Mode
Sleep (Standby)
Off
Power LED indicator
Power Supply
233V5QHABP:
Power
On Mode
Sleep (Standby)
Off
Power LED indicator
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range (operation)
Temperature range
(Non-operation)
Relative humidity
MTBF
Environmental
ROHS
EPEAT
Packaging
Energy Star
26.23 W (typ.), 26.96 W (max.)
or 25.67 W (typ.), 26.21W (max.) (for Analog only model)
0.5W
0.5W
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240VAC, 50-60Hz
25.14 W (typ.), 30.97 W (max.)
0.5W
0.3W
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240VAC, 50-60Hz
547 x 416 x 219 mm
547 x 340 x 53 mm
3.82kg
3.4kg
5.25kg
0°C to 40 °C
-20°C to 60°C
20% to 80%
30,000hrs
YES
Silver (www.epeat.net)
100% recyclable
YES
18
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
CE Mark, FCC Class B, CU, SEMKO, BSMI, ETL, ISO9241-307,
TCO Certified, SASO, EPA, CB, PSB, KUCAS
Black
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
19
4.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
31.47
720 x 400
70.09
31.47
640 x 480
59.94
35.00
640 x 480
66.67
37.86
640 x 480
72.81
37.50
640 x 480
75.00
37.88
800 x 600
60.32
46.88
800 x 600
75.00
48.36
1024 x 768
60.00
60.02
1024 x 768
75.03
44.77
1280 x 720
59.86
63.89
1280 x 1024
60.02
79.98
1280 x 1024
75.03
55.94
1440 x 900
59.89
70.64
1440 x 900
74.98
65.29
1680 x 1050
59.95
67.50
1920 x 1080
60.00
Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
20
5. Power Management
5. Power Management
The following setup is used to measure power
consumption on this monitor.
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Native resolution: 1920 x 1080
Contrast: 50%
Brightness: 250 nits
Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
233V5QABP:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
26.3 W (typ.)
29.61 W(max.)
White
Sleep
(Standby)
OFF
No
No
0.5W (typ.)
White
(blink)
Switch Off
OFF
-
-
0.5W (typ.)
OFF
233V5QSBP:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
26.23 W (typ.)
26.96 W(max.)
Active
ON
Yes
Yes
25.67 W (typ.)
26.21 W(max.)
White
(for Analog only
model)
Sleep
(Standby)
OFF
No
No
0.5W (typ.)
White
(blink)
Switch Off
OFF
-
-
0.5W (typ.)
OFF
233V5QHABP:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
25.14 W (typ.)
30.97 W(max.)
White
Sleep
(Standby)
OFF
No
No
0.5W (typ.)
White
(blink)
Switch Off
OFF
-
-
0.3W (typ.)
OFF
21
6. Regulatory Infomation
6. Regulatory Information
Some of the Environmental features of TCO
Certified Displays:
Lead-free Product
Production facilities have an Environmental
Management System (EMAS or ISO 14001)
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Low energy consumption to minimize
climate impact
Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
Both product and product packaging is
prepared for recycling
The brand owner offers take-back options
Corporate Social Responsibility
Congratulations!
The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in influencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reflecting environmental, social and economic
responsibility.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for ICT products worldwide.
Some of the Usability features of TCO
Certified Displays:
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
For more information, please visit:
www.tcodevelopment.com
Products are tested according to rigorous
safety standards at impartial laboratories
Technology for you and the planet
Electric and magnetic fields emissions as
low as normal household background levels
(Only for selective models)
Workload ergonomics to ensure a good
physical environment
User define mode is used for TCO Certified
compliance.
22
6. Regulatory Infomation
EPEAT
CE Declaration of Conformity
(www.epeat.net)
This product is in conformity with the following
standards
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).
EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).
EN55024:2010 (Immunity requirement of
Information Technology Equipment).
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances)
Benefits of EPEAT
EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption)
following provisions of directives applicable
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
2006/95/EC (Low Voltage Directive).
2004/108/EC (EMC Directive).
2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.
2011/65/EU (RoHS Directive) and is
produced by a manufacturing organization
on ISO9000 level
The product also comply with the following
standards
ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
23
TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
6. Regulatory Infomation
Energy Star Declaration
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
Federal Communications Commission (FCC)
Notice (U.S. Only)
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
24
6. Regulatory Infomation
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
Réorienter ou déplacer l’antenne de
réception.
Augmenter la distance entre l’équipement
et le récepteur.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
25
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
Placering/Ventilation
ADVARSEL:
S Ø R G V E D P L AC E R I N G E N F O R , AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VO I DA A N TA RV I T TA E S S A H E L P O S T I
IRROTTAA PISTORASIASTA.
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Aus ergonomischen Gründen wird empfohlen,
die Gr undfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
26
6. Regulatory Infomation
China RoHS
EU Energy Label
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes.
On the label, you can find the energy efficiency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
ġ䍗ᾅἧ䓐㛇旸ġ
㬌㞯孮㊯㛇旸ĩ⋩⸜Īĭ䓝⫸ᾉ〗ṏ⑩ᷕ⏓㚱䘬㚱㭺㚱⭛䈑
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
峐ㆾ⃫䳈⛐㬋ⷠἧ䓐䘬㜉ẞᶳᶵỂ⍹䓇⢾㱬ㆾ䨩⎀ĭġ 䓝
⫸ᾉ〗ṏ⑩䓐㇟ἧ䓐宍䓝⫸ᾉ〗ṏ⑩ᶵỂ⮡䍗⠫忈ㆸ᷍
慵㰉㝻ㆾ⮡℞Ṣ幓ˣġ峊ṏ忈ㆸ᷍慵㌇⭛䘬㛇旸炽
E-Waste Declaration for India
И֢ਈ࢛‫߶ࣤݼ‬જ
߿݇И֢‫ם‬ஏ澦ਈ࢛‫߶ࣤݼ‬જ঒ࣲԄࡣ澧ͫߎުॐ֘অՠљЈ੽ࡌ͹
ਈ࢛‫ࣤݼ‬IJ=
Ҽ୻ࣙ‫ہ‬ਈ৴ͧ=
ਈ‫ݼ‬ঈ঴
ਈ‫߶ݼ‬ӕ
$
"
঴
-(
દূ߄ҼҒ‫ێ‬બ߲ஃИ֢ਈ‫߶ݼ‬જৠ͹NZZV ]]]KTKXM_RGHKRMU\IT
˪⹇⺫䓝☐䓝⫸ṏ⑩⚆㓞⢬䎮䭉䎮㜉ἳ˫㍸䣢⿏
宜㖶
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
ᷢḮ㚜⤥⛘ℛ䇙⍲ᾅ㉌⛘䎫炻⻻䓐㇟ᶵℵ暨天㬌ṏ⑩ㆾ
ṏ⑩⮧␥买㬊㖞炻実思⬰⚥⭞⹇⺫䓝☐䓝⫸ṏ⑩⚆㓞⢬
䎮䚠ℛ㱽⼳㱽奬炻⮮℞Ṍ亁⻻⛘℟㚱⚥⭞孌⎗䘬⚆㓞⢬
䎮峬峐䘬〉⓮徃埴⚆㓞⢬䎮ˤġġ
27
6. Regulatory Infomation
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
(B)
(A)
http://www.india.philips.com/about/sustainability/
recycling/index.page.
Information for U.K. only
How to connect a plug
WARNING - THIS APPLIANCE MUST BE
EARTHED.
The wires in the mains lead are coloured in
accordance with the following code:
Important:
BLUE -“NEUTRAL”(“N”)
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
BROWN -“LIVE”(“L”)
GREEN&YELLOW -“EARTH”(“E”)
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. Retit the fuse cover.
If the fitted plug is not suitable for your socket
outlets, it should be cut off and an appropriate
3-pin plug fitted in its place.
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
28
7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
29
7. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
30
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening Hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH
+41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
+44 0207 949 0069
Local call tariff
Mon to Fri : 8am - 5pm
United Kingdom Celestica
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
31
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan
N/A
Classic Service I.I.c.
+7 727 3097515
ServiceNet LV
+371 67460399
+371 27260399
Latvia
N/A
Lithuania
N/A
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia&Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
the republic of Belarus N/A
ServiceBy
+375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
Ukraine
N/A
Topaz
+38044 525 64 95
Ukraine
N/A
Comel
+380 5627444225
Contact Information for NORTH AMERICA:
Country
Call center
Consumer care number
U.S.A.
EPI-e-center
(877) 835-1838
Canada
EPI-e-center
(800)479-6696
32
7. Customer care and warranty
Contact Information for APMEA region:
Country
ASP
Consumer care number
Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird
+97 14 8837911
service centre
Sun.~Thu. 09:00 - 18:00
Australia
AGOS
NETWORK
PTY LTD
1300 360 386
Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company:
Smart Pixels
Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON Tel: 1 800 425 6396
INDIA LTD
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
+62-21-4080-9086
PT. CORMIC
(Customer Hotline)
SERVISINDO
+62-8888-01-9086
PERKASA
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel
Eastronics
LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Korea
Alphascan
Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn
Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand
Visual Group
Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Pakistan
TVONICS
Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global
Supply Chain (02) 655-7777; 6359456
Solutions ,Inc.
Mon.~Fri. 8:30am~5:30pm
Singapore
Philips
Singapore Pte
Ltd (Philips
(65) 6882 3966
Consumer
Care Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer
Repair
Technologies
Mon.~ Fri. 08:00am~05:00pm
011 262 3586
33
7. Customer care and warranty
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer
System Co., Ltd.
(662) 934-5498
Mon.~Fri. 08:30am~05:30pm
Turkmenistan
Technostar
Service Centre
+(99312) 460733, 460957
Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus
Private Enterprise +99871 2784650
Ltd
Vietnam
FPT Service
Informatic
Company Ltd. Ho Chi Minh City
Branch
Japan
ࡈࠖ࡝࠶ࡊࠬࡕ
࠾࠲࡯࡮ࠨࡐ࡯ 0120-060-530
࠻࠮ࡦ࠲࡯
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
34
Mon.~Fri. 09:00 - 18:00
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Mon.~Fri. 10:00 - 17:00
8. Troubleshooting & FAQs
satisfactory, you can do manual adjustments
via the OSD menu.
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Visible signs of smoke or sparks
Do not perform any troubleshooting steps
Disconnect the monitor from mains power
source immediately for safety
Common Problems
Contact with Philips customer service
representative immediately.
No Picture (Power LED not lit)
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
Imaging Problems
Image is not centered
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
Adjust the image position using the “Auto”
function in OSD Main Controls.
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED is White)
Make sure the computer is turned on.
Make sure the signal cable is properly
connected to your computer.
Image vibrates on the screen
Check that the signal cable is properly
securely connected to the graphics board
or PC.
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
The Energy Saving feature may be activated
Screen says
Attention
Adjust the image using the “Auto” function
in OSD Main Controls.
Check cable connection
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Horizontal flicker appears
Check to see if the monitor cable has bent
pins.
Make sure the computer is turned on.
AUTO button doesn't function
Adjust the image using the “Auto” function
in OSD Main Controls.
The auto function is applicable only in
VGA-Analog mode. If the result is not
35
8. Troubleshooting & FAQs
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
Image appears blurred, indistinct or too dark
8.2 General FAQs
Adjust the contrast and brightness on
On-Screen Display.
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and
cannot be repaired. The damage mentioned
above is not covered under your warranty.
Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Turn on your monitor and then turn on
your PC.
Image appears distorted. Text is fuzzy or
blurred.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
The "power on" light is too strong and is
disturbing
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
36
8. Troubleshooting & FAQs
"warm, with a red-white color tone",
while a 9300K temperature yields "cool,
bluewhite toning".
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.
Monitor drivers (.inf and .icm files) will be
installed automatically.
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Q10: Are Philips LCD monitors Plug-andPlay?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Windows 8/
Vista/XP/NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "afterimaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
Press "OK" to show the OSD (On Screen
Display) menu
Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; The two settings
are 6500K and 9300K. With settings
in the 6500K range the panel appears
37
8. Troubleshooting & FAQs
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot
be repaired. The damage mentioned above is
not covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native
resolution of 1920 x 1080 @ 60 Hz. For
best display, please use this resolution.
Q13:
How to unlock/lock my hot key?
Ans.: !
Attention
Monitor controls locked
Attention
Monitor control unlocked
38
© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M5233V1T
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