KitchenAid | KHMS 9010/I | Troubleshooting guide | KitchenAid KHMS 9010/I hob

KHMS 9010/I
Product description and symbols
Gas burner functions
Practical advice on how to use the burners
Injectors table
Induction zone functions
Positioning the pan supports and Wok support
Sizes and installation measurements (mm)
Precautions and general recommendations
Safeguarding the environment
Gas connection
Electrical connection
Securing the hob into cabinetry
Adaption to different kinds of gas
Replacing the injectors
Regulating the minimum level of the taps
General cleaning
Troubleshooting guide
After Sales Service
Product description and symbols
1. Removable pan supports
2. Professional double crown Wok burners
3. 145 mm diameter induction zone
4. Left gas burner control knob
5. Central gas burner control knob
6. Right gas burner control knob
7. Display and touch control panel for the induction zones
Gas burner control knob symbols
A. Burner position indicator
B. Flame regulation symbols
- Off
- Maximum external and internal crown flame
- Minimum external crown flame.
Maximum internal crown flame.
- External crown flame off.
Maximum internal crown flame.
- External crown flame off.
Minimum internal crown flame.
Gas burner functions
- Press the control knob against the control panel
to turn on the relevant burner. Once the burner
is lit, keep the control knob pushed in for about
5 seconds to allow the safety thermocouple
fitted to each gas burner to heat up. Then
release the control knob. The thermocouple is
a safety device that will shut off the gas supply
should the flame accidentally go out ( a gust of
air, momentary lack of gas supply, liquid spillage,
- The control knob should not be pushed in
for more than about 15 seconds. If the gas
burner has not ignited within this time,
return the control knob to the off position,
wait at least a minute before trying again.
This hob is fitted with three professional gas
double crown wok burners, which means that the
gas burners are extremely flexible. Flexible enough
to allow cooking at extremely high temperatures
whilst also allowing cooking over a very low heat
thanks to the central crown.
Even when the induction part is not on, the
gas burners will work anyway.
Turning the gas burners on
- Push in the corresponding control knob to turn
on one of the burners and rotate it anticlockwise until the indicator on the control
knob is lined up with the maximum flame
Important: If you just want to use the internal crown burner, turn the control knob until the
indicator is lined up with
, then press the control knob into the control panel. The external
crown burner automatically switches off. When you wish to turn the gas burner off, just turn
the control knob until the indicator points to the .
Practical advice on how to use the burners
Read these instructions to get the best out of your
- Use pans with a diameter the same as the burner
(see pan diameter table to the side).
- Only use flat bottom pots and pans.
- Use the right amount of water for cooking food
and use the lid.
Important: using the pan supports incorrectly will
scratch the hob top: avoid placing them upside
down or dragging them across the hob.
You should never use:
- Cast iron or steatite stone grills, terracotta pots
or pans.
- Convectors such as metal netting or other.
- The use of two burners simultaneously with just
one container such as a fish kettle.
Failure comply with these recommendations
could lead to your glass ceramic hob being
damaged, or broken and/or the safety of your
equipment being compromised.
both crowns
only the internal crown
Pan diameter
from 24 to 26 cm
from 8 to 14 cm
To get the most out of your burner as well as
its flexibility, use it in the positions shown in
the flame regulation symbols indicated in the
diagrams above. The button positions
corresponding with the continuous sections in
the diagram to the right shows maximum
functioning areas and make the most of the
burner’s capacity.
Injectors table
Category II2H3+
Type of gas used
Type of
(X) mm
(Y) mm
Dual crown
140 + 34
400 l/h
Internal crown
48 l/h
Dual crown
86 + 13
275 g/h
Internal crown
33 g/h
Dual crown
86 + 13
270 g/h
Internal crown
32 g/h
(Butane) G30
(Propane) G31
Nominal heat
Nominal Reduced heat
flow kW
flow kW
Gas pressure (mbar)
Type of gas used
Heat flow
nominal kW
Total consumption
Required air (m3)
for the combustion of 1 m3 of gas
G20 20 mbar
G30 28-30 mbar
G31 37 mbar
3 burners
3 burners
3 burners
1200 l/h
825 g/h
810 g/h
Electrical: 230 V - 50 Hz - 3,6 kW
Induction zone functions
This hob is fitted with 2 induction zones that allow
you to boil water very quickly, as well as control
the temperature with extreme precision, giving you
a vast range of cooking options. The induction
zone control panel has the following functions.
The child safety option can be turned on by
pressing the button (2) until the illuminated point
above the button with the key symbol (2) comes
on. This option blocks all the buttons with the
exception of the on/off button (1). The option will
stay on even after the cooktop has been turned off
and on again and can be disabled by pressing the
button (2) again until the light above the button
Should there be a power cut or a failure in the
distribution network, the option will turn off.
On/off touch pad control
Child safety lock
Zone selection/ power level adjustment
Timer switch
LED display
LED indicator
Induction zone indicator symbol
Use pans made of a material suitable for
induction cooking. See the chapter on
“General precautions and recommendations”
on P9.
The timer switch option can be used both as a
timer and to programme how long each zone will
stay on for. In order to programme a zone using
the timer option, just select the zone using the +/buttons (3) and the power level required. Activate
the timer option by pressing the button with the
clock symbol (4) located to the side of each display.
LED (6) showing the selected zone will flash above
the selected zone’s display. The display will show
00. Set the required cooking time (1 min to 99
mins) within 10 seconds using the +/- buttons (3).
After 10 seconds the timer option start
automatically and the red control light (6) will stay
on, whilst the display will show the power setting.
Alternatively if the 10 seconds have not elapsed
start the timer by pressing the clock symbol button
(4) again. Once you have programmed the timer,
you can change the power level selected using the
+/- buttons (3). Pressing the clock symbol button
will show the time remaining.
To use the induction zones on your hob press
button (1) for 2 seconds. The two displays (5) will
show the number 0. If the induction zone is not
selected within 10 seconds the zone will
automatically switch itself off for safety purposes.
Select the zone you wish to use by pressing one of
the buttons (3). If you press the + button, the
zone selected will automatically switch on with the
power set at 5. If, however you press the - button
the zone is automatically switched on with the
power level set at 10. The power level can then be
adjusted up or down from 1 to 10 using the
buttons (3) as required. Pressing the + and buttons simultaneously turns off the induction
Induction zone functions
The time remaining can also be changed by
pressing the clock symbol button (4) at any time
and using the +/- buttons (3) to alter the time. The
light above the display will flash for 10 seconds,
then the display will show the amended time
remaining. When the programmed time expires a
continuous double signal will be heard. If a zone
has been programmed using the timer option when
the time expires the zone and the zone indicator
will automatically switch off. You do not have to
select a power level when using the timer option.
the timer is activated by pressing the clock button
(4). The timer option can be set on the induction
zone that is not being used.
Warning, when using the Fast Boil option (P) and
high levels of power, especially if both zones are
being used simultaneously, the appliance may
become noisy.
Indication of residual heat. After turning the
ring off, an “H” will be displayed until the
temperature of the hob falls to an acceptable
temperature, usually below 65°C.
IMPORTANT: the hob’s safety equipment
includes an automatic shut off function. Prolonged
use of the same power setting will switch off the
induction zone (for example after about 1 hour at
maximum power level, the zone will turn off).
The Lo option: heat maintenance is an option
that allows you to keep cooked food hot. Turn it
on using the button (3) by lowering the selection
below level 1 on either of the rings. It can be set
at maximum for 120 mins.
IMPORTANT: do not use pots or pans with a
diameter greater than 14 cm on the induction
Please read all the instructions carefully and
keep them in a safe place.
The P option or fast boil: an option that sets a
level of power greater than the maximum level
(10) in order to bring water to the boil very
quickly. Select it by pressing the + button (3),
increasing the power level above 10.
This option can be used on both induction
zones, but can only be used twice per zone in
any 60 minute period.
Positioning the pan supports and Wok support
Position the pan supports by inserting them
in the slot inside the gas ring. To use the
wok support provided, position it as shown
in the diagram.
Sizes and installation measurements (mm)
NOTE: If a hood is installed above the hob, read
the instructions for fitting the hood where it
indicates the correct distances to be complied
Rear wall
• The cooktop has to be set into a work top
between 20 - 40 mm deep.
• The distance between the lower face of the
glass ceramic hob and the cupboard or
separating panel must comply with the sizes
shown in diagram “A”.
• If a column unit has to be installed next to
the cooktop, leave a distance of at least
100mm from the edge of the cooktop.
• Cut an opening in the worktop as per the
dimensions indicated in the enclosed product
description sheet.
• Apply the supplied gasket around the cooktop
(unless it has already been installed), after cleaning
the surface.
In order to prevent the electronic circuits overheating
and becoming damaged, we recommend the
• do not install the cooktop near a dishwasher
or washing machine, to prevent the
electronic circuits coming into contact with
steam or moisture which could damage them.
Precautions and general recommendations
• The appliances should only be repaired or
adjusted by a qualified electrician.
• Make sure the electrical wires of other electrical
appliances do not come into contact with hot
• The induction zones will not switch on if the
pan is not either the right size, or do not attract
a magnet. Use a magnet to check. If the magnet
sticks to the bottom of the pan then it is
magnetic and can be used If the pan is taken off
the cooking area, the zone will switch off and a
“U” is shown in the display. This will disappear
when the pan is replaced back on the cooking
• Avoid the use of high pressure water or steam
cleaning equipment.
• If liquids spill or boil over, the hob may switch
off. In order for it to be switched back on again,
carefully dry the control panel area.
• Metal objects such as knives, forks, spoons or
pan lids should not be placed on the cooking
surface as they could activate the induction zone
and become hot.
To avoid permanently damaging the glass
ceramic hob, do not use:
- pots with bottoms that are not perfectly
- metal pots with enamel bottoms.
• When finished cooking, press the button
• Do not use the cooktop as a work or support
• Do not leave the appliance unattended when
frying – risk of fire.
• If the glass ceramic surface should break or
crack due to a violent impact (falling objects
etc.), disconnect the appliance from the
electrical power supply and contact the
Customer Care Centre immediately.
• Do not place food wrapped in aluminium foil,
plastic containers or cloths on the hot rings.
• Do not drag pots across the glass ceramic
surface – risk of scratching.
• Avoid spilling sugar or other substances on the
surface. If necessary, clean the surface
immediately, following the cleaning and
maintenance instructions in this manual.
• Never heat a tin or can with food in it.
To get the best out of your hob, please read the
instructions carefully and keep them for future
• These instructions are only valid in the countries
whose symbol of destination is shown on the
product description sheet and hob.
• The packaging (plastic bags, expanding
polyurethane, etc.) poses a potential source of
danger to children and should be kept out of
their reach.
• Check that the product has not been damaged
during transport and remove any protective film
from the appliance parts.
• This hob (cat. 3) was designed to be used
exclusively for cooking food in household
surroundings. Any other use (for example
heating rooms) should be regarded as
improper and dangerous.
• Make sure that the installation and
gas/electrical connections are carried out
by a qualified electrician in compliance
with legislation in force locally.
• This appliance should be installed in
compliance with standards in force and
only used in well aired rooms. Read the
instructions before installing and using this
• The pre-fitted gas and its corresponding
supply pressure are shown on the label
attached to the bottom of the hob. If the
fitting has to be changed, see the
paragraph on “Adaptation to different
kinds of gas”.
In the event of prolonged usage, additional
ventilation may be required (opening a window or
increasing the suction strength of the hood). Each
time you finish using the hob, always check that the
control buttons are in the off position and shut off
the tap to the gas mains or cylinder.
Warning: the accessible parts become very
hot when the appliance is on. Keep children
away from the appliance to prevent scalding
or burning.
The appliance should not be used by children
or the infirm unless supervised.
Make sure children do not play with the
• Before doing any maintenance work on the
appliance, disconnect it from the electrical
power supply.
• Keep children away from the appliance when it
is in use and when it has just been switched off.
Safeguarding the environment
• Improper use of the pan supports can scratch
the hob surface. Avoid placing them, or dragging
them if unprotected by rubber stoppers.
• On glass surfaces, do not use:
- Cast iron griddles, terracotta pots or pans.
- Heat convectors (e.g. metal netting).
- Two burners for cooking with one pan (e.g.
fish kettle).
• In the event of prolonged usage, additional
ventilation may be required (opening a window
or increasing the suction strength of the hood).
The packaging material is 100% recyclable and is
labelled with the recycling symbol
identifies it as a kind of material to be sent to local
waste disposal centres.
This appliance is marked according to the
European Directive 2002/96/EC, Waste Electrical
and Electronic Equipment (WEEE).
By ensuring that this product is disposed of
correctly, you will help prevent potentially negative
consequences for the environment and human
The symbol
on the product or on the
documents accompanying the product indicates
that this appliance should not be treated as
household waste. Instead, it should be handed
over to the applicable collection point for the
recycling of electrical and electronic equipment.
Disposal must be carried out in accordance with
local environmental regulations for waste disposal.
For more detailed information on treatment,
recovery and recycling of this product, contact
your local authority, the household waste disposal
service or the shop where you purchased the
• Keep children away from the hob when it is on
and don’t let them play with the buttons or any
other part of the appliance.
• The rubber protection stoppers under the grills
could be swallowed by small children and cause
• After removing the pan supports, make sure
that all the rubber stoppers are in place on the
pan supports.
• Each time you finish using the hob, always
check that the control buttons are in the
off position and shut off the tap to the gas
mains or cylinder.
• Do not obstruct the air vents at the back of the
appliance in any way.
Conformity declaration
This hob was designed, built and marketed in
compliance with:
• the safety requirements in the “Gas” CEE
Directive 90/396.
• the safety requirements in the “Low Voltage”
CEE Directive 73/23
• the protection requirements of the “EMC” CEE
Directive 89/336
• the requirements in CEE Directive 93/68.
• this hob can come into contact with food and
complies with CEE Directive 89/109.
Technical information for the installer
• This product can be built into a 20 to 40 mm deep worktop.
• The hob cannot be installed with an oven underneath. Always insert a separator panel under
the hob at a distance of no less than 25 mm from the lowest point (electronic control
module) on the appliance. Follow the measures shown in the “Sizes and installation
measurements (mm)” section.
Before installation, make sure that:
• The local gas mains (type and pressure) and the calibration on the hob are compatible (see
serial no. plaque and interior table).
• The covering on the walls of the appliance or appliances next to the hob are heat resistant in
compliance with local regulations.
• The combustion smoke is released via proper suction hoods or electrical fans installed on the
walls and/or windows.
• The air circulates naturally through a suitable opening that is no less than 100 cm2 of
practicable section, which must be:
• Permanent and accessible on the walls of the room being ventilated and extracting towards
the outside
• Created in such a way that the openings, both inside and out, cannot be obstructed, not
even by mistake
• Protected by plastic grills, metallic netting etc. that, under no condition, should reduce the
practicable section indicated above
• Located close to the floor and placed in such a way that it does not interfere with the
extraction of the combustion smoke.
Gas connection
The gas mains system must comply with local regulations.
• The paragraph on “national legislation reference” shows the
local legislation specific to the country of destination.
• Should there be no information regarding your country of
interest, ask for further details from the installer.
• The connection of the hob to the gas mains network or gas
cylinder must be done using a rigid copper or steel pipe with
parts that comply with local standards, or using a flexible
stainless steel pipe with continuous surfaces that comply with
local standards. The flexible metallic pipe should be no longer
than 2 linear metres.
• Before connecting the pipe with the rubber part (A), insert
the seal (B) provided, that complies with EN 549.
Warning: if you use a stainless steel flexible pipe, it must be
installed in such a way that it does not come into contact with
moving cabinetry like drawers or kitchen cupboards and passes at
a point free of obstacles where it can be examined in its entirety.
• After connecting to the gas mains, use soap and water to
check there are no leaks.
Electrical connection
The electrical connections must comply with local
• Information on the voltage and power absorbed are shown on
the serial no. plaque.
• The appliance must be earthed by law.
• When installing the appliance you must make sure there is a
multipolar switch with contact opening equal or greater than
• If necessary, the power cable must be replaced exclusively
with a cable that is identical to the original one provided
(H05V2V2-F T90°C or H05RR-F type). Please contact the
Customer Care Centre.
• Do not use extension cables.
• The manufacturer declines all responsibility for damage
to persons, pets or goods as a result of failure to comply
with the regulations above.
Securing the hob into cabinetry
1. After cleaning the surfaces around the edges, fit the seal
provided around the hob.
2. Position the hob inside the opening according to the sizes
indicated in the description sheet.
3. Use the brackets (A) provided to secure the hob, fixing it with
the proper screws to adapt it to the thickness.
Warning: the electrical power cable must be long enough
to allow the hob to be lifted out from above.
Adaption to different kinds of gas
If you are using a different kind of gas from the one
indicated on the serial no. plaque and the orange
label on the back of the hob, you must replace the
injectors; in the case of the Wok burner, adjust the
primary air (see Injector table).
The orange label should be removed and kept
together with the manual.
Use pressure regulators suitable for the gas
pressure indicated in the description sheet.
• In order to replace the injectors, contact the
Customer Care Centre or a qualified electrician.
• Injectors not supplied as standard should be
requested from the Customer Care Centre.
• Regulate the minimum levels of the taps.
Note: With liquid petroleum gas (G30/G31)
the by-pass screw must be screwed in deeply.
If you then experience difficulty in turning the
button, contact the Customer Care Centre
who will arrange for the tap to be replaced
after ascertaining that the tap is damaged.
Replacing the injectors
(See the product description sheet for model)
Remove the bottom of the hob, lifting out the installation
brackets to change the dual crown wok burner injector. Please
contact the Customer Care Centre.
Remove the injector (F) using a 10mm spanner. Slacken the
holding screw (H) to regulate the position (X) of the gas inlet
coupling (G) with regard to the injector.
Remove the injector (I) using a 12 mm spanner. There is no need
to regulate the position (Y) of the gas inlet coupling (L) with
regard to the injector. Leave it at end stroke, corresponding with
the sizes shown in the injector table.
To fit the dual crown burner wok, insert in the following order:
the burner ring (A), the decorative covering ring (B), the external
burner cap (C) and the internal burner cap (D).
Regulating the minimum level of the taps
To ensure the minimum level is properly regulated, remove the
handle and work on the screws found on the tap as follows:
• tighten to reduce the height of the flame (-)
• slacken to increase the height of the flame (+)
Regulating the minimum level must be done with the tap at the
lowest position (small flame)
- There is no need to regulate the primary air in the burners.
- With the burners on, rotate the buttons from the maximum
to the minimum position
to check the stability of the
Once you have finished regulating, close up the seals again using
sealing wax or similar.
General cleaning
In order to keep your hob in good condition, you
must keep it clean, removing any food residue each
time you use it.
Always disconnect the hob from the electrical
power supply and wait until it cools before
Note: in the models fitted with electronic ignition
and safety thermocouples, you have to clean the
terminal part very carefully to ensure they work
Frequently check them and, if necessary, clean with
a damp cloth.
Any remaining ingrained food should be removed
with a toothpick or needle.
To avoid damaging the electronic ignition do
not use it when the burners are not in their
Cleaning the surface of the hob:
Stainless steel surfaces
• The stainless steel surface may become stained
if it comes into contact with “hard” water for a
long period of time, or with extremely strong,
aggressive cleaning products. Always clean up
spillages as quickly as possible (water, sauces,
coffee etc). Wash with lukewarm water and a
mild detergent, rinse then dry carefully with a
soft cloth. Only clean very dirty surfaces with
products specially designed for stainless steel.
• Do not use harsh or corrosive products,
chloride based products or scourers.
• Do not steam clean.
• Do not use inflammable products.
• Do not leave acidic or alkaline based products
like vinegar, mustard, salt, sugar or lemon juice
on the hob.
Glass ceramic surfaces
Clean the cooking area after each use when it has
cooled down. This will prevent the built up of dirt
and make cleaning easier.
Important: Avoid the use of high pressure water
or steam cleaning equipment.
• Use a clean cloth, kitchen roll and washing up
liquid or a glass ceramic cleaner.
• Remove stubborn dirt with the scraper supplied
and ceramic cleaning products.
• Food spills should be cleaned off the glass
ceramic surface before they turn hard.
• Foods with high sugar content (toffee, fruit
juice, marmalade, etc.) that boil over while
cooking or spattered sugar stains resulting from
cooking should be removed immediately using
the scraper, or they may “etch” into the
ceramic surface.
• Do not use harsh products, bleach, oven
cleaner sprays or pan scourers.
The glass ceramic hob should be periodically
treated with a proprietary brand of wax.
Care and maintenance of the hob parts
The pan supports and gas burners can be removed
for cleaning.
1. Hand wash carefully with hot water and a
neutral cleaning product making sure you
remove any ingrained dirt and ensuring that
none of the openings on the burner is
obstructed. The internal burner cap (D) on the
WOK burner is made of real brass and is subject
to natural burnishing when it heats up. Clean it
each time you use it with a product specifically
designed for brass.
Use hot water and a mild cleaning product to
clean the external burner cap (C) Never use
harsh products or scourers that could damage
the special surface covering.
2. Rinse and dry carefully.
3. Correctly refit the burners and caps in their
4. Make sure when replacing the supports that the
area for resting the pans is centred with the
Periodically check that dust does not gather on the
apparatus near the air cooling inlet or outlet
openings. This might obstruct ventilation and the
electronic cooling system and reduce the cooktop’s
Troubleshooting guide
2. If one of the following codes appears when you
press the ignition button on the hob: ER31,
ER47, ER36, ER39, ER20, ER37, ER22, E5, E6,
E7, E9 contact the Customer Care Centre and
tell them about the code that is appearing on
the display.
3. If the hob does not work after intensive use, it
means that the temperature inside the hob is
too high. In this case E2 appears on the display.
Wait for a few minutes until the hob cools
4. If the control shows that one or more of the
buttons has been pushed
in for too long, the symbol
will appear.
This message may also be the result of objects
being improperly positioned on the control
area, or left over food. Clean the control area
The hob is not working properly or not working at
all. Before calling the Customer Care Centre, see if
the problem you are encountering is mentioned in
this guide.
Contact the Customer Care Centre to replace the
power cable.
Burners and gas rings
1. The burner doesn’t come on or the flame is
uneven. Check that:
• the gas or electricity supply is not interrupted
and, in particular, that the main gas tap at
source on the hob, is open;
• the gas cylinder has not run out;
• the gas outlet openings to the burner have not
been obstructed;
• the end part of the ignitor isn’t dirty;
• all the parts on the burner are properly
positioned;there is not a draft near the hob.
If you cannot manage to turn off the glass ceramic
hob after using it, unplug the socket immediately
and contact the Customer Care Centre.
2. The flame doesn’t stay on. Check that:
• the button was pushed in properly when turning
on the burner for the time required to activate
the safety thermocouple;
• the burner’s openings are not obstructed in
relation to the thermocouple;
• the end part of the thermocouple isn’t dirty;
• the minimum level is correctly regulated (see
relevant paragraph P14).
Cooling fan
The cooktop is fitted with a dual speed cooling fan,
regulated by the temperature inside the hob. If the
latter reaches a certain temperature, greater than
the power of all the cooking plates, cooking power
automatically reduced or, if necessary, the entire
cooktop is disabled. Once the cooktop internal
temperature is back within limits the cook top is
re-enabled. The cooling fan may continue to run
for a short period of time even after the hob has
been turned off.
3. The pots are instable. Check that:
• the bottom of the pot is perfectly flat.
• the pot is centred on the burner.
• the pan supports have not been inverted or
positioned incorrectly.
If, after checking all the above, the hob is still giving
you problems, call your Customer Care Centre.
Induction rings
Cooktop not working
• When pressing the control buttons, follow the
instructions in the section “Using the hob”.
• Is there a power failure?
• Did you dry the hob carefully after cleaning it?
1. If a ring is selected or “E” or “ER” appear on
the display, contact the Customer Care Centre
and tell them about the E or ER on the display.
After Sales Service
Before contacting the Customer Care Centre,
clarify that you cannot resolve the problem yourself based on the
descriptions given in the “Troubleshooting guide”.
1. Turn the apparatus off and restart it to see if the fault is
If after carrying out the above checks, the fault persists, contact
your Customer Care Centre.
Please give:
• a short description of the fault
• the precise type and model of the hob
• the service number (the number after the word Service on
the date plate), located under the hob. The service number
can also be found in the warranty booklet
• your full address
• your telephone number.
Note: failure to comply with these instructions could
seriously compromise the safety and quality of the hob.
Printed in Italy
5019 719 01020
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