KitchenAid | KSDX 2940 | Troubleshooting guide | KitchenAid KSDX 1440

Instructions for use
Safeguarding the environment
Important notes
Before using the warming drawer
Fitting the appliance (depending on the model)
Electrical connection
Care and cleaning
Troubleshooting guide
After-sales service
Safeguarding the environment
Disposal of packing material
• The packing material is 100% recyclable and is
marked with the recycle symbol
• The various parts of the packing must be
disposed of in compliance with local regulations;
do not disperse in the environment.
The symbol
on the product or on the
accompanying documentation indicates that it
should not be treated as domestic waste but must
be taken to an appropriate collection centre for the
recycling of electrical and electronic equipment.
Scrap the appliance in accordance with local
regulations on waste disposal.
For further information regarding the treatment,
recovery and recycling of this appliance, contact
the competent local office, the domestic waste
collection service or the shop where you
purchased the product.
Disposal of old electrical appliances
• This appliance is marked in compliance with
European Directive 2002/96/EC, Waste
Electrical and Electronic Equipment (WEEE).
By ensuring correct disposal of the product, the
user can help prevent potentially negative
consequences for the environment and the
health of persons.
Important notes
• The warming drawer must not be used by
young children or the infirm without
• Make sure children do not play with the
• The accessible parts of the warming drawer
may become hot during use; keep children away
from the appliance.
• Do not use abrasive materials or substances to
clean the GLASS as they may damage it.
• The appliance becomes very hot during use. Be
careful not to touch the heating elements inside
the warming drawer.
• The warming drawer is only intended for
domestic use, for heating food or dishes
(depending on the model). Other uses are not
allowed. The Manufacturer declines any liability
for improper use or incorrect setting of the
• Any repairs or adjustments must be carried out
exclusively by a qualified technician.
• Make sure the appliance is securely fixed to the
cabinet with the special screws supplied.
• Do not expose the warming drawer to the
atmospheric agents.
• Do not rest or sit on the drawer when open, as
this will damage the telescopic slides.
• The max. load capacity of the drawer is 25kg.
• Do not cover the bottom of the warming
drawer with aluminium foil or other
• The drawer seals must be kept clean to ensure
that it closes properly.
• Never pour water directly in warming drawer.
• Acidic fruit juices can leave permanent stains
and 'etch' into the drawer vitroceramic surfaces.
It is strongly advisable to clean the warming
drawer before reusing it.
• To avoid scratching, do not drag dishes on the
bottom of the warming drawer.
• Never warm food and beverages directly on the
vitroceramic bottom of the drawer (depending
on the model). Use suitable containers or
• If the vitroceramic surface breaks or cracks due
to a violent impact (falling objects, etc.), do not
use it; immediately contact the Customer Care
• Residual condensation could eventually damage
the warming drawer and surrounding cabinets.
It is advisable to:
- cover food;
- wipe the drawer dry after the drawer has
cooled down.
• Do not touch the warming drawer whilst wet,
or with wet hands, or use it when barefoot.
• Do not pull the appliance or the power cable to
unplug it.
• Do not allow children to touch:
- the controls and the warming drawer in
general, especially during use and immediately
afterwards, to avoid injury;
- packing materials (bags, polystyrene, metal
parts, etc.);
- the warming drawer if it is to be scrapped.
• Make sure the electrical cables of other
appliances used near the warming drawer do
not touch hot parts.
• Do not keep plastic or flammable objects in the
warming drawer.
When operating the appliance these objects
could melt or catch fire.
• Use the special oven gloves to remove hot
dishes and heated food (depending on the
• Pressing the On button switches on the warmer
drawer heating; risk of burns.
• Never insert objects (e.g. screwdrivers, sharp
objects, papers, etc.) in the heating element and
fan protection grill openings.
• This appliance is not intended for use by
persons (including children) with reduced
physical, sensor or mental capabilities or lack of
experience and knowledge unless they have
been given initial supervision or instruction
concerning use of the applaince by a person
responsible for their safety.
Before using the warming drawer
To open and close the drawer push the centre of the panel as
shown in the figure.
When using the appliance for the first time, clean it as follows:
- clean the surface with a damp cloth, then dry.
- Preheat the empty drawer for at least 2 hours: turn the
temperature knob to the max. position or select max.
temperature, in order to eliminate any manufacturing residuals
(grease, oil or resins) which could cause unpleasant odours during
cooking. As some of these odours can be unpleasant we advise that the kitchen is well ventilated during
this procedure. After carrying out this simple operation, the appliance will be ready for first use.
Before using the appliance, remove:
- stickers on the front and warming drawer door, except the rating plate;
- cardboard protection and protective plastic film from all the aesthetic parts, if present, and from the
front panel controls and other parts of the warming drawer;
- any stickers from the accessories if present.
Fitting the appliance (depending on the model)
Safety instructions for drawer installation
IMPORTANT: The drawer ( applicable for both models) must be installed into cabinetry,
complying with the following instructions. Do not connect the appliances to the electrical supply
until they have been correctly installed into cabinetry.
Spacers: fix the drawer as shown in figures 1 or 2 (depending on the model)
Before connecting the appliance to the power supply, compare the connection data (voltage and
frequency) given on the dataplate with that of the electrical mains.
The data must match, otherwise the appliance could become damaged.
In case of doubts, contact a qualified technician.
Make sure the socket can be easily accessed even after the appliance has been fitted.
The dish warmer can only be fitted in combination with other appliances not weighing more than 40 kg
and provided with adequate cooling ventilation.
Otherwise, the right to the warranty is invalidated, since correct use cannot be guaranteed.
For combined appliance installation comply with the instructions given in the relevant use and installation
Fitting and installation of this appliance must only be carried out by qualified personnel who guarantee that
the requirements for safe use are met.
Important: The coffee machine or the combined microwave oven, of size according to the figure on the
next page and same brand, can be
installed on top of the 140 drawer. For
installation, carefully follow the
instructions given in the handbooks
supplied with the coffee machine and the
combined microwave oven.
Recess measurements
The dimensions of the recess are obtained
from the size of the dish warmer plus the
size of the appliance combined with it.
All measurements are given in mm.
Fitting the appliance (depending on the model)
Height 140 mm
Height 290 mm
Electrical connection
Contact a qualified technician to carry out the
appliance electrical connection.
Important: Before connecting the drawer to the
domestic power supply to check its operation,
always make sure the drawer power cable is
correctly fitted and NOT squashed or caught
under or behind the drawer or a combined
Important: Power cable replacement must be
made with a cable having the same characteristics
as that supplied by the Manufacturer (type H05RRF,
3x1 mm2 or higher) and carried out by the AfterSales Service or a qualified technician.
Before connecting the appliance to the power
supply, make sure that the technical specifications
(voltage: V and frequency: Hz) given on the rating
plate match those of the power mains.
In case of doubt, contact a qualified technician.
If the plug is removed from the power cable,
contact a qualified technician for fitting and
connecting the appliance. Contact an electrician
aware of the local regulations and the electricity
company's regulations, ensuring that the work is
carried out in compliance with the same.
Important: Make sure the appliance is connected
to an approved earth wire, to guarantee electrical
safety. If necessary, have the system checked by a
specialised technician.
The Manufacturer declines any liability for injury
and damage due to the lack or interruption of the
earth wire.
Installation, repair and cleaning operations must
only be carried out after ensuring that the
appliance is disconnected from the power supply.
The appliance is disconnected from the power
supply in the following cases:
- the electrical system main switch is turned off.
- The safety switch is turned off.
- The appliance is unplugged.
Grip the plug and not power cable to unplug the
It is advisable to connect the appliance to the
power supply by means of a socket;
this will facilitate technical assistance operations, if
Ensure that the socket is accessible even once the
appliance has been fitted.
If connection is not made by means of an electrical
socket, contact an electrician aware of the local
regulations and the electricity company's
ensuring that the work is carried out in compliance
with the same.
If the socket is no longer accessible after fitting the
appliance or if a fixed connection is provided for, a
separation device for each pole must be arranged
by the installer.
Switches with contact opening of at least 3mm are
valid separation devices.
The specifications necessary for connection are
given on the dataplate. These specifications must
match those of the power supply.
The Manufacturer declines any liability for
injury or damage due to incorrect installation,
improper, wrong and unreasonable use of the
The manufacturer also declines any liability
for damage (e.g. electric shock) caused bythe
lack of, or interruption of the earth wire.
After installation, all the parts of the appliance must
be insulated, to prevent accidents during operation.
Important: The earth connection is
compulsory by law.
If the appliance is connected to the power supply
by means of an extension cord, make sure the cord
and connection are insulated against moisture.
The appliance is designed to be used only when
correctly fitted.
Never open the appliance casing. In case of contact
with live wires or if the electrical and mechanical
structure of the appliance is modified, an appliance
fault may occur when it is used.
If the installation, maintenance or repair works are
not carried out correctly, there may be risks for
the user. The Manufacturer declines any liability for
damage or injury in such cases.
During the warranty period, repairs must only be
carried out by the authorised technical service,
otherwise the warranty right is lost.
Care and cleaning
Important: Never use high pressure water or
steam cleaners.
Also, do not use: detergents containing soda,
acids or chlorides, abrasive detergents (in powder
or lotion), abrasive sponges (e.g. steel wool) or
sponges containing residuals of abrasive detergents,
descaling detergents, dishwasher detergents, oven
Antislip drawer base (depending on the
• The antislip drawer base can be pulled out to
clean the bottom of the drawer.
The base can be washed by hand with hot
water and a mild detergent. Dry thoroughly.
Refit the antislip base in the drawer only when
completely dry.
Warming drawer exterior
• Clean with a damp cloth. If it is very dirty, add a
few drops of dish washing detergent to the
water. Dry with a dry cloth.
• Do not use corrosive or abrasive detergents, as
they can create dull areas.
If any of these products accidentally comes into
contact with the warming drawer, immediately
clean the appliance with a damp cloth.
• Slight colour differences on the front of the
appliance are due to the use of different
materials, such as glass, plastic and metal.
Vitroceramic drawer base (depending on the
It is advisable to clean the bottom of the drawer
after every use, making sure to allow it to cool. In
this way grime will not accumulate and cleaning is
• Use a clean cloth, absorbent paper and dish
hand-wash detergent, or specific products for
cleaning the vitroceramic top.
• Remove stubborn cooking grime with specific
• Remove any food residuals left on the
vitroceramic top; do not leave to harden.
• Foods with a high sugar-content (coffee, fruit
juice, jam, etc.) that have boiled over or any
sugar stains due to cooking must be
immediately removed.
• Do not use abrasive products, bleach, oven
cleaning sprays or steel wool.
Aluminium front panel (depending on the
• Use a mild detergent and a soft window
cleaning cloth or a microfibre cloth that does
not leave fibres on the surface. Wipe
horizontally, without pressing.
• Do not use corrosive products, hard sponges or
rough cloths for cleaning. Clean the aluminium
surfaces with a dry cloth.
It is advisable to periodically treat the vitroceramic
with the special waxes available on the market.
Troubleshooting guide
If the dishes or food (depending on the
model) are not warm enough, make sure:
• the appliance is on
• the right temperature has been set
• the heat openings are not covered by large
dishes or soup-plates
• the dishes have been warmed for a long enough
Different factors affect the warming time, e.g.:
- the material and thickness of the dishes, the
load amount and its arrangement, temperature
- Optimum dish warming times are subjective.
Therefore we suggest that trials are conducted
with your crockery to discover these timings.
After-sales service
Before calling the Customer Care Centre:
1. Try to solve the problem on your own,
according to the points described in
"Troubleshooting Guide”.
2. Switch the appliance off and then on again it to
see if the problem has been eliminated.
For the following problems, contact the
Customer Care Centre.
If the dishes are not warmed, make sure:
• the main power switch is on;
• the power cable is not disconnected or
If any repairs are required, contact an the
Customer Care Centre (to guarantee the use of
original spare parts and correct repair).
Failure to comply with these instructions may
compromise the safety and quality of the
• This drawer is designed to come into
contact with food products and complies
with EEC (CE) Regulation n. 1935/2004.
• This appliance is designed for use only as
an appliance for warming or keeping
cooked food or dishes warm.
Any other use (e.g. for room heating) is
considered improper and therefore
potentially dangerous.
• This appliance has been designed,
manufactured and marketed in compliance
- Safety objectives of the “Low Voltage”
Directive 2006/95/CE (which replaces
73/23/CEE and subsequent amendments);
- The protection requirements of “EMC”
Directive 89/336/EEC;
- the requirements of Directive 93/68/EEC.
If the dishes become too hot:
• the temperature controller may be faulty.
The On/Off switch does not light up when the
appliance is switched on:
• the switch control light is faulty.
If the fault persists after the above checks,
contact the Customer Care Centre.
Always specify:
• a brief description of the fault;
• the type and exact model of the warming
• the Service number (number after the word
Service on the rating plate), located on the
outer right edge of the drawer slide. The
service number is also indicated on the
guarantee booklet;
• your full address;
• your telephone number.
Electrical connection for Great Britain and Ireland only
Warning - this appliance must be earthed
Socket outlet / plug (valid for both countries)
If the fitted plug is not suitable for your socket
outlet, please contact KitchenAid Service for
further instruction. Please do not attempt to
change plug yourself. This procedure needs to be
carried out by a qualified technician in compliance
with the manufactures instructions and current
standard safety regulations.
Fuse replacement
If the mains lead of this appliance is fitted with a BS
1363A 13amp fused plug, to change a fuse in this
type of plug use an A.S.T.A. approved fuse to BS
1362 type and proceed as follows:
1. Remove the fuse cover (A) and fuse (B).
2. Fit replacement 13A fuse into fuse cover.
3. Refit both into plug.
The fuse cover must be refitted when changing a
fuse and if the fuse cover is lost the plug must not
be used until a correct replacement is fitted.
Correct replacement are identified by the colour
insert or the colour embossed in words on the
base of the plug.
Replacement fuse covers are available from your
local electrical store.
For the Republic of Ireland only
The information given in respect of Great Britain
will frequently apply, but a third type of plug and
socket is also used, the 2-pin, side earth type.
Printed in Italy
5019 744 02023/A
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