Bitdefender Antivirus Plus 2015 User guide

Bitdefender Antivirus Plus 2015 User guide
USER'S GUIDE
Bitdefender Antivirus Plus 2015
Bitdefender Antivirus Plus 2015
User's Guide
Publication date 10/16/2014
Copyright© 2014 Bitdefender
Legal Notice
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or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written
permission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews may be
possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this
document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the
preparation of this document, the authors will not have any liability to any person or entity with respect to any loss
or damage caused or alleged to be caused directly or indirectly by the information contained in this work.
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89504E470D0A1A0A0000000D494844520000000D0000000D0804000000D8E22CF700
0000017352474200AECE1CE9000000097048597300000B1300000B1301009A9C1800
0000B54944415418D33DD0517583501444D19DB762E05AA012A88417095402914024
808420A1480816B0F02C5C09E94769E77FE69C3597FA0E61B6D8F53683D943A0F412
ABD4D9A5704395CA66F7972AD0A3A1544F1C42B37A3AF4188412DA7F6BB26AEEF840
6117D2E63847DF4295AE90068790AA74D334A3925ED8AC7ACD28BD0CAADD357CA299
AC3A6177316AAAB2987566E9253C4EA111D7CE97E924A5A64A614569BE1DE2149E31
F17BD4A8D7790A21DCB148BDC10FE0EA41B7A65E25860000000049454E44AE426082
Bitdefender Antivirus Plus 2015
Table of Contents
Installation ................................................................ 1
1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Recommended system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.3. Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3. Installing your Bitdefender product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting started .......................................................... 11
4. The basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.1. Opening the Bitdefender window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2. Fixing issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1. Fix All Issues wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.2. Configuring status alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4. Autopilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5. Profiles and Battery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5.1. Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5.2. Battery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.6. Password-protecting Bitdefender settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.7. Anonymous usage reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.8. Special offers and product notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5. Bitdefender interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.1. System tray icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2. Main window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.1. Upper toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.2. Panels area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3. The Bitdefender modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4. Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.1. Scanning files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.2. Hide / show Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5. Security Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.1. Checking the Security Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.2. Turning on or off the Security Report notification . . . . . . . . . . . . . . . . . . . . . .
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6. Registering Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.1. Entering your license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.2. Buying or renewing license keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7. MyBitdefender account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.1. Linking your computer to MyBitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8. Keeping Bitdefender up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.1. Checking if Bitdefender is up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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8.2. Performing an update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
How to .................................................................... 45
9. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
9.1. How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . . . . . .
9.2. When should I reinstall Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.3. Where can I download my Bitdefender product from? . . . . . . . . . . . . . . . . . . . . . . .
9.4. How do I switch from one Bitdefender product to another? . . . . . . . . . . . . . . . . . .
9.5. How do I use my Bitdefender license key after a Windows upgrade? . . . . . . . . . .
9.6. How do I repair Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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10. Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
10.1. What Bitdefender product am I using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2. How do I register a trial version? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.3. When does my Bitdefender protection expire? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.4. How do I renew my Bitdefender protection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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11. MyBitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
11.1. How do I log in into MyBitdefender using another online account? . . . . . . . . . . 54
11.2. How do I change the e-mail address used for MyBitdefender account? . . . . . . . 54
11.3. How do I reset the password for MyBitdefender account? . . . . . . . . . . . . . . . . . . 55
12. Scanning with Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
12.1. How do I scan a file or a folder? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.2. How do I scan my system? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3. How do I create a custom scan task? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4. How do I exclude a folder from being scanned? . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.5. What to do when Bitdefender detected a clean file as infected? . . . . . . . . . . . . .
12.6. How do I check what viruses Bitdefender detected? . . . . . . . . . . . . . . . . . . . . . . .
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13. Privacy protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
13.1. How do I make sure my online transaction is secure? . . . . . . . . . . . . . . . . . . . . . .
13.2. How do I protect my Facebook account? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.3. How do I protect my personal information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.4. How do I remove a file permanently with Bitdefender? . . . . . . . . . . . . . . . . . . . . .
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14. TuneUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
14.1. How do I improve my system performance? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.1. Defragment your hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.2. Optimize your system performance with a single click . . . . . . . . . . . . . . . .
14.1.3. Scan your system periodically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2. How can I improve my system startup time? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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15. Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
15.1. How do I test my antivirus solution? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2. How do I remove Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.3. How do I keep my system protected after uninstalling Bitdefender? . . . . . . . . .
15.4. How do I automatically shut down the computer after the scan is over? . . . . . .
15.5. How do I configure Bitdefender to use a proxy Internet connection? . . . . . . . . .
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Bitdefender Antivirus Plus 2015
15.6. Am I using a 32 bit or a 64 bit version of Windows? . . . . . . . . . . . . . . . . . . . . . . . .
15.7. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.8. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.9. How do I use System Restore in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.10. How do I restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Managing your security ............................................ 76
16. Antivirus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
16.1. On-access scanning (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.1. Turning on or off real-time protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.2. Adjusting the real-time protection level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.3. Configuring the real time protection settings . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.4. Restoring the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.1. Scanning a file or folder for malware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.2. Running a Quick Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.3. Running a System Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.4. Configuring a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.5. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2.6. Checking scan logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3. Automatic scan of removable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3.1. How does it work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3.2. Managing removable media scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4. Configuring scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.1. Excluding files or folders from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.2. Excluding file extensions from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.3. Managing scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.5. Managing quarantined files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.6. Active Virus Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.6.1. Checking detected applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.6.2. Turning on or off Active Virus Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.6.3. Adjusting the Active Virus Control protection . . . . . . . . . . . . . . . . . . . . . . . .
16.6.4. Managing excluded processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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17. Web protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
17.1. Bitdefender protection in the web browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
17.2. Bitdefender alerts in the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
18. Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
18.1. About data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.2. Configuring data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.2.1. Creating data protection rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.3. Managing rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.4. Deleting files permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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19. Vulnerability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
19.1. Scanning your system for vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
19.2. Using automatic vulnerability monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
20. Safepay security for online transactions . . . . . . . . . . . . . . . . . . . . . . . . 112
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20.1. Using Bitdefender Safepay™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20.2. Configuring settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20.3. Managing bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20.4. Hotspot protection for unsecured networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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21. ID Theft Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
22. Wallet protection for your credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
22.1. Configuring the Wallet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
22.2. Turning on or off the Wallet protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
22.3. Managing the Wallet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
23. Safego protection for Facebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
24. USB Immunizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
25. Managing your computers remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
25.1. Accessing MyBitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
25.2. Running tasks on the computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
System optimization ............................................... 129
26. TuneUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
26.1. Optimizing your system speed with a single click . . . . . . . . . . . . . . . . . . . . . . . .
26.2. Optimizing your PC's boot time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26.3. Cleaning up your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26.4. Defragmenting hard disk volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26.5. Cleaning Windows registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26.6. Recovering cleaned registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26.7. Finding duplicate files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
130
131
132
133
134
136
136
27. Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
27.1. Work Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27.2. Movie Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27.3. Game Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27.4. Real-Time Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
140
141
142
Troubleshooting ...................................................... 143
28. Solving common issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
28.1. My system appears to be slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
28.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
28.3. I can no longer use an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
28.4. What to do when Bitdefender blocks a safe website or online application . . . 149
28.5. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . . 150
28.6. My computer is not connected to the Internet. How do I update
Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
28.7. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
28.8. The Autofill feature in my Wallet doesn't work . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
28.9. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
28.10. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . . . . 154
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Bitdefender Antivirus Plus 2015
29. Removing malware from your system . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
29.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . . . .
29.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29.4. How do I clean a virus in an e-mail archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . . . . .
29.6. How to clean the infected files from System Volume Information . . . . . . . . . .
29.7. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . . . .
29.8. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29.9. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . . .
29.10. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . . .
158
160
161
163
164
164
166
166
167
167
Contact us .............................................................. 168
30. Asking for help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
31. Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
31.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
31.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
31.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
32. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
32.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
32.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
32.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
vii
Bitdefender Antivirus Plus 2015
INSTALLATION
1
Bitdefender Antivirus Plus 2015
1. PREPARING FOR INSTALLATION
Before you install Bitdefender Antivirus Plus 2015, complete these
preparations to ensure the installation will go smoothly:
● Make sure that the computer where you plan to install Bitdefender meets
the minimum system requirements. If the computer does not meet all the
minimum system requirements, Bitdefender will not be installed or, if
installed, it will not work properly and it will cause system slowdowns and
instability. For a complete list of system requirements, please refer to
“System requirements” (p. 3).
● Log on to the computer using an Administrator account.
● Remove any other similar software from the computer. Running two
security programs simultaneously may affect their operation and cause
major problems with the system. Windows Defender will be disabled during
the installation.
● It is recommended that your computer be connected to the Internet during
the installation, even when installing from a CD/DVD. If newer versions of
the application files included in the installation package are available,
Bitdefender can download and install them.
Preparing for installation
2
Bitdefender Antivirus Plus 2015
2. SYSTEM REQUIREMENTS
You may install Bitdefender Antivirus Plus 2015 only on computers running
the following operating systems:
● Windows XP with Service Pack 3 (32-bit)
● Windows Vista with Service Pack 2
● Windows 7 with Service Pack 1
● Windows 8
● Windows 8.1
Before installation, make sure that your computer meets the minimum system
requirements.
Note
To find out the Windows operating system your computer is running and
hardware information, follow these steps:
● In Windows XP, Windows Vista and Windows 7, right-click My Computer on
the desktop and then select Properties from the menu.
● In Windows 8, from the Windows Start screen, locate Computer (for example,
you can start typing "Computer" directly in the Start screen) and then
right-click its icon. Select Properties in the bottom menu. Look under System
to see the system type.
2.1. Minimum system requirements
● 1 GB available free hard disk space (at least 800 MB on the system drive)
● 1.6 GHz processor
● 1 GB of memory (RAM) for Windows XP, Windows Vista, Windows 7 and
Windows 8
2.2. Recommended system requirements
● 2 GB available free hard disk space (at least 800 MB on the system drive)
● Intel CORE Duo (2 GHz) or equivalent processor
● Memory (RAM):
● 1 GB for Windows XP
● 1.5 GB for Windows Vista, Windows 7 and Windows 8
System requirements
3
Bitdefender Antivirus Plus 2015
2.3. Software requirements
To be able to use Bitdefender and all its features, your computer needs to
meet the following software requirements:
● Internet Explorer 8 or higher
● Mozilla Firefox 14 or higher
● Chrome 20 or higher
● Skype 6.3 or higher
● Yahoo! Messenger 9 or higher
● .NET Framework 3.5 (automatically installed with Bitdefender if missing)
System requirements
4
Bitdefender Antivirus Plus 2015
3. INSTALLING YOUR BITDEFENDER PRODUCT
You can install Bitdefender from the Bitdefender installation disc or using a
web installer downloaded on your computer from the Bitdefender website
or from other authorized websites (for example, the website of a Bitdefender
partner or an online shop). You can download the installation file from the
Bitdefender
website
at
the
following
address:
http://www.bitdefender.com/Downloads/.
If your purchase covers more than one computer (for example, you purchased
Bitdefender Antivirus Plus 2015 for 3 PCs), repeat the installation process
and register your product with the license key on every computer.
● To install Bitdefender from the installation disc, insert the disc in the optical
drive. A welcome screen should be displayed in a few moments. Follow
the instructions to start installation.
Note
The welcome screen provides an option to copy the installation package
from the installation disc to a USB storage device. This is useful if you need
to install Bitdefender on a computer that does not have a disc drive (for
example, on a netbook). Insert the storage device into the USB drive and
then click Copy to USB. Afterwards, go to the computer without a disc drive,
insert the storage device into the USB drive and double-click runsetup.exe
from the folder where you have saved the installation package.
If the welcome screen does not appear, use Windows Explorer to browse
to the disc's root directory and double-click the file autorun.exe.
● To install Bitdefender using the web installer downloaded on your
computer, locate the file and double-click it.
Validating the installation
Bitdefender will first check your system to validate the installation.
If your system does not meet the minimum requirements for installing
Bitdefender, you will be informed of the areas that need improvement before
you can proceed.
If an incompatible antivirus program or an older version of Bitdefender is
detected, you will be prompted to remove it from your system. Please follow
the directions to remove the software from your system, thus avoiding
Installing your Bitdefender product
5
Bitdefender Antivirus Plus 2015
problems occurring later on. You may need to reboot your computer to
complete the removal of detected antivirus programs.
The Bitdefender Antivirus Plus 2015 installation package is constantly
updated. If you are installing from a CD/DVD, Bitdefender can download the
newest versions of the files during the installation. Click Yes when prompted
in order to allow Bitdefender to download the files, ensuring you are installing
the very latest version of the software.
Note
Downloading the installation files can take a long time, especially over slower
Internet connections.
Once the installation is validated, the setup wizard will appear. Follow the
steps to install Bitdefender Antivirus Plus 2015.
Step 1 - Welcome
The welcome screen lets you choose what type of installation you want to
perform.
For a completely hassle-free installation experience, just click the Install
button. Bitdefender will be installed in the default location with default
settings and you will skip directly to Step 3 of the wizard.
If you wish to configure the installation settings, click Custom.
Two additional tasks can be performed during this step:
● Please read the End User License Agreement before proceeding with the
installation. The License Agreement contains the terms and conditions
under which you may use Bitdefender Antivirus Plus 2015.
If you do not agree to these terms, close the window. The installation
process will be abandoned and you will exit setup.
● Enable sending Anonymous Usage Reports. By enabling this option, reports
containing information about how you use the product are sent to the
Bitdefender servers. This information is essential for improving the product
and can help us provide a better experience in the future. Please note that
these reports contain no confidential data, such as your name or IP
address, and that they will not be used for commercial purposes.
Installing your Bitdefender product
6
Bitdefender Antivirus Plus 2015
Step 2 - Customize installation settings
Note
This step appears only if you have chosen to customize the installation during
the previous step.
The following options are available:
Installation Path
By default, Bitdefender Antivirus Plus 2015 will be installed in C:\Program
Files\Bitdefender\Bitdefender Antivirus Plus 2015. If you want to change
the installation path, click Change and select the folder in which you
would like Bitdefender to be installed.
Configure Proxy Settings
Bitdefender Antivirus Plus 2015 requires access to the Internet for
product registration, downloading security and product updates, in-cloud
detection components, etc. If you use a proxy connection instead of a
direct Internet connection, you must select this option and configure
the proxy settings.
The settings can be imported from the default browser or you can enter
them manually.
Click Install to confirm your preferences and begin the installation. If you
change your mind, click the corresponding Use default button.
Step 3 - Installation in progress
Wait for the installation to complete. Detailed information about the progress
is displayed.
Critical areas on your system are scanned for viruses, the latest versions of
the application files are downloaded and installed, and the Bitdefender
services are started. This step can take a couple of minutes.
Step 4 - Installation completed
A summary of the installation is displayed. If any active malware was
detected and removed during the installation, a system reboot may be
required.
You can either close the window, or continue with the initial setup of your
software by clicking Get started.
Installing your Bitdefender product
7
Bitdefender Antivirus Plus 2015
Step 5 - Register your product
Note
This step appears only if you have selected Get Started during the previous
step.
To complete the registration of your product you need to enter a license key.
An active Internet connection is required.
Proceed according to your situation:
● I purchased the product
In this case, register the product by following these steps:
1. Select I purchased Bitdefender and I want to register now.
2. Type the license key in the corresponding field.
Note
You can find your license key:
● on the CD/DVD label.
● on the license certificate.
● in the online purchase e-mail.
3. Click Register Now.
● I don't have a key, I want to try the product for free
In this case, you can use the product for a 30 day period. To begin the trial
period, select I don't have a key, I want to try the product for free.
● Click Next.
Step 6 - Configure product behavior
Bitdefender can be configured to automatically identify your working tools
to improve your experience in certain situations. Use the switch to turn on
or off Profiles.
If you work, play games or watch movies, enable Profiles. This action will
modify the product and system settings so as to keep the impact on your
system's performance to a minimum. For more information, please refer to
“Profiles” (p. 17).
Click Next.
Installing your Bitdefender product
8
Bitdefender Antivirus Plus 2015
Step 7 - Activate your product
A MyBitdefender account is required in order to use the online features of
your product. For more information, please refer to “MyBitdefender account”
(p. 38).
Proceed according to your situation.
I want to create a MyBitdefender account
To successfully create a MyBitdefender account, follow these steps:
1. Select Create a new account.
A new window will appear.
2. Type the required information in the corresponding fields. The data
you provide here will remain confidential.
● E-mail - enter your e-mail address.
● User name - enter a user name for your account.
● Password - enter a password for your account. The password must
be at least 6 characters long.
● Confirm password - retype the password.
Note
Once the account is created, you can use the provided e-mail address
and password to log in to your account at https://my.bitdefender.com.
3. Click Create.
4. Before being able to use your account, you must complete the
registration. Check your e-mail and follow the instructions in the
confirmation e-mail sent by Bitdefender.
I want to log in using my Microsoft, Facebook or Google account
To log in with your Microsoft, Facebook or Google account, follow these
steps:
1. Select the service you want to use. You will be redirected to the login
page of that service.
2. Follow the instructions provided by the selected service to link your
account to Bitdefender.
Installing your Bitdefender product
9
Bitdefender Antivirus Plus 2015
Note
Bitdefender does not get access to any confidential information such as
the password of the account you use to log in, or the personal information
of your friends and contacts.
I already have a MyBitdefender account
If you have logged in to an account from your product before, Bitdefender
will detect it and prompt you to enter the password to log in to that
account.
If you already have an active account, but Bitdefender does not detect
it, or you simply want to log in with a different account, enter the e-mail
address and password and click Login to MyBitdefender.
Postpone for later
If you want to leave this task for another time, click Ask me later.
Remember that you must log in to an account to use the online features
of the product.
Installing your Bitdefender product
10
Bitdefender Antivirus Plus 2015
GETTING STARTED
11
Bitdefender Antivirus Plus 2015
4. THE BASICS
Once you have installed Bitdefender Antivirus Plus 2015, your computer is
protected against all kinds of malware (such as viruses, spyware and trojans).
The application uses the Photon technology to enhance the speed and
performance of the anti-malware scanning process. It works by learning the
usage patterns of your system applications to know what and when to scan,
thus minimizing the impact on system performance.
You can engage the Autopilot to enjoy completely silent security and you
are not required to configure any settings. However, you may want to take
advantage of the Bitdefender settings to fine-tune and improve your
protection.
While you work, play games or watch movies, Bitdefender can offer you a
continuous user experience by postponing maintenance tasks, eliminating
interruptions and adjusting system visual effects. You can benefit from all
these by activating and configuring Profiles.
Bitdefender will make most security-related decisions for you and will rarely
show pop-up alerts. Details about actions taken and information about
program operation are available in the Events window. For more information,
please refer to “Events” (p. 15).
From time to time, you should open Bitdefender and fix the existing issues.
You may have to configure specific Bitdefender components or take
preventive actions to protect your computer and your data.
If you have not registered the product, remember to do so until the trial period
ends. For more information, please refer to “Registering Bitdefender” (p. 36).
To use the online features of Bitdefender Antivirus Plus 2015, make sure to
link your computer to a MyBitdefender account. For more information, please
refer to “MyBitdefender account” (p. 38).
The “How to” (p. 45) section is where you will find step-by-step instructions
on how to perform common tasks. If you experience issues while using
Bitdefender, check the “Solving common issues” (p. 144) section for possible
solutions to the most common problems.
The basics
12
Bitdefender Antivirus Plus 2015
4.1. Opening the Bitdefender window
To access the main interface of Bitdefender Antivirus Plus 2015, follow the
steps below:
● In Windows XP, Windows Vista and Windows 7:
1. Click Start and go to All Programs.
2. Click Bitdefender 2015.
3. Click Bitdefender Antivirus Plus 2015 or, quicker, double-click the
Bitdefender icon in the system tray.
● In Windows 8:
Locate Bitdefender Antivirus Plus 2015 from the Windows Start screen
(for example, you can start typing "Bitdefender" directly in the Start screen)
and then click its icon. Alternatively, open the Desktop app and then
double-click the Bitdefender icon in the system tray.
For more information about the Bitdefender window and icon in the system
tray, please refer to “Bitdefender interface” (p. 23).
4.2. Fixing issues
Bitdefender uses an issue tracking system to detect and inform you about
the issues that may affect the security of your computer and data. By default,
it will monitor only a series of issues that are considered to be very important.
However, you can configure it as needed, choosing which specific issues
you want to be notified about.
Detected issues include important protection settings that are turned off
and other conditions that can represent a security risk. They are grouped
into two categories:
● Critical issues - prevent Bitdefender from protecting you against malware
or represent a major security risk.
● Minor (non-critical) issues - can affect your protection in the near future.
The Bitdefender icon in the system tray indicates pending issues by changing
its color as follows:
Critical issues are affecting the security of your system. They require your
immediate attention and must be fixed as soon as possible.
The basics
13
Bitdefender Antivirus Plus 2015
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time.
Also, if you move the mouse cursor over the icon, a pop-up will confirm the
existence of pending issues.
When you open the Bitdefender window, the Security status area on the
upper toolbar will indicate nature of issues affecting your system.
4.2.1. Fix All Issues wizard
To fix detected issues follow the Fix All Issues wizard.
1. To open the wizard, do any of the following:
● Right-click the Bitdefender icon in the system tray and choose View
security issues.
● Open the Bitdefender window and click anywhere inside the Security
status area on the upper toolbar (for example, you can click the Fix All
Issues! link).
2. You can see the issues affecting the security of your computer and data.
All current issues are selected to be fixed.
If you do not want to fix a specific issue right away, clear the corresponding
check box. You will be prompted to specify for how long to postpone fixing
the issue. Choose the desired option from the menu and click OK. To stop
monitoring the respective issue category, choose Permanently.
The issue status will change to Postpone and no action will be taken to
fix the issue.
3. To fix the selected issues, click Fix. Some issues are fixed immediately.
For others, a wizard helps you fix them.
The issues that this wizard helps you fix can be grouped into these main
categories:
● Disabled security settings. Such issues are fixed immediately, by enabling
the respective security settings.
● Preventive security tasks you need to perform. When fixing such issues,
a wizard helps you successfully complete the task.
The basics
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Bitdefender Antivirus Plus 2015
4.2.2. Configuring status alerts
Bitdefender can inform you when issues are detected in the operation of the
following program components:
● Antivirus
● Update
● Browser Security
You can configure the alert system to best serve your security needs by
choosing which specific issues to be informed about. Follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Advanced tab.
4. Click the Configure status alerts link.
5. Click the switches to turn on or off status alerts according to your
preferences.
4.3. Events
Bitdefender keeps a detailed log of events concerning its activity on your
computer. Whenever something relevant to the security of your system or
data happens, a new message is added to the Bitdefender Events, in a similar
way to a new e-mail appearing in your Inbox.
Events are a very important tool in monitoring and managing your Bitdefender
protection. For instance, you can easily check if the update was successfully
performed, if malware was found on your computer etc. Additionally, you
can take further action if needed or change actions taken by Bitdefender.
To access the Events log, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Events from the
drop-down menu.
Messages are grouped according to the Bitdefender module whose activity
they are related to:
● Antivirus
● Web Protection
The basics
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Bitdefender Antivirus Plus 2015
● Safego
● TuneUp
● Vulnerability
● Update
● ID Theft Protection
Every time an event occurs, a blue dot can be noticed on the
top of the window.
icon at the
A list of events is available for each category. To find out information about
a particular event in the list, click the
icon and select Events from the
drop-down menu. Event details are displayed in the lower part of the window.
Each event comes with the following information: a short description, the
action Bitdefender took on it when it happened, and the date and time when
it occurred. Options may be provided to take further action if needed.
You can filter events by their importance and in the order they happened.
There are three types of events filtered by their importance, each type
indicated by a specific icon:
Information events indicate successful operations.
Warning events indicate non-critical issues. You should check and fix them
when you have the time.
Critical events indicate critical issues. You should check them immediately.
To view the events that occurred in a period of time, select the desired period
from the corresponding field.
To help you easily manage logged events, each section of the Events window
provides options to delete or mark as read all events in that section.
4.4. Autopilot
For all the users who want nothing more from their security solution than to
be protected without being bothered, Bitdefender Antivirus Plus 2015 has
been designed with a built-in Autopilot mode.
While on Autopilot, Bitdefender applies an optimal security configuration
and takes all security-related decisions for you. This means you will see no
pop-ups, no alerts and you will not have to configure any settings whatsoever.
In Autopilot mode, Bitdefender automatically fixes critical issues, enables
and quietly manages:
The basics
16
Bitdefender Antivirus Plus 2015
● Antivirus protection, provided by on-access scanning and continuous
scanning.
● Web protection.
● Automatic updates.
To turn the Autopilot on or off, follow these steps:
1. Open the Bitdefender window.
2. Click the User Mode / Autopilot switch on the upper toolbar. When the
switch is on the User Mode position, the Autopilot is off.
As long as the Autopilot is on, the Bitdefender icon in the system tray changes
to .
Important
While the Autopilot is on, modifying any of the settings it manages will result
in it being turned off.
To see a history of actions performed by Bitdefender while Autopilot was
engaged, open the Events window.
4.5. Profiles and Battery Mode
Some computer activities, such as online games or video presentations,
require increased system responsiveness, high performance and no
interruptions. When your laptop is running on battery power, it is best that
unnecessary operations, which consume additional power, be postponed
until the laptop is connected back to A/C power.
To adapt to these particular situations, Bitdefender Antivirus Plus 2015
includes two special operation modes:
● Profiles
● Battery Mode
4.5.1. Profiles
Bitdefender Profiles assigns more system resources to the running
applications by temporarily modifying protection settings and adjusting
system configuration. Consequently, the system impact on your activity is
minimized.
To adapt to different activities, Bitdefender comes with the following profiles:
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Work Profile
Optimizes your work efficiency by identifying and adjusting the product
and system settings.
Movie Profile
Enhances visual effects and eliminates interruptions when watching
movies.
Game Profile
Enhances visual effects and eliminates interruptions when playing
games.
Turning on or off profiles
To turn on or off profiles, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles window, select the Profiles Settings tab.
5. Turn on or off profiles by clicking the corresponding switch.
Configure Autopilot to monitor profiles
For an easy-to-use user experience, you can configure Autopilot to manage
your working profile. While in this mode, Bitdefender automatically detects
the activity you perform and applies system and product optimization
settings.
To allow Autopilot manage profiles, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles window, select the Profiles Settings tab.
5. Click the corresponding Let Autopilot manage my profiles switch.
If you do not want to let your Profile be automatically managed, leave the
box unchecked and manually choose it from the right-upper corner of the
Bitdefender interface.
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For more information on Profiles, please refer to “Profiles” (p. 138)
4.5.2. Battery Mode
Battery Mode is specially designed for laptop and tablet users. Its purpose
is to minimize both system and Bitdefender impact on power consumption
when the battery charge level is lower than you select.
The following product settings are applied when Bitdefender operates in
Battery Mode:
● Bitdefender Automatic Update is postponed.
● Scheduled scans are postponed.
● Security Widget is turned off.
Bitdefender detects when your laptop has switched to battery power and
based on the battery charge level it automatically enters Battery Mode.
Likewise, Bitdefender automatically exits Battery Mode when it detects the
laptop is no longer running on battery.
To turn on or off Battery mode, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles window, select the Battery Mode tab.
5. Turn on or off automatic Battery Mode by clicking the corresponding
switch.
Drag the corresponding slider along the scale to set when the system
should start operating in Battery Mode. By default, the mode is activated
when the battery charge level drops below 30%.
Note
The Battery Mode is enabled by default on laptops and tablets.
Configuring Battery Mode
To configure Battery mode, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
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3. Click the Profiles module.
4. In the Profiles window, select the Battery Mode tab.
5. Click Configure.
6. Choose the system adjustments to be applied by checking the following
options:
● Optimize product settings for Battery Mode.
● Postpone background programs and maintenance tasks.
● Postpone Windows Automatic Updates.
● Adjust power plan settings for Battery Mode.
● Disable external devices and network ports.
7. Click Save to save the changes and close the window.
4.6. Password-protecting Bitdefender settings
If you are not the only person with administrative rights using this computer,
it is recommended that you protect your Bitdefender settings with a
password.
To configure password protection for the Bitdefender settings, follow these
steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the General Settings tab.
4. Turn on password protection by clicking the switch.
5. Enter the password in the two fields and then click OK. The password
must be at least 8 characters long.
Once you have set a password, anyone trying to change the Bitdefender
settings will first have to provide the password.
Important
Be sure to remember your password or keep a record of it in a safe place. If
you forget the password, you will have to reinstall the program or to contact
Bitdefender for support.
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To remove password protection, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the General Settings tab.
4. Turn off password protection by clicking the switch. Enter the password
and then click OK.
Note
To modify the password for your product, click the Change password link.
4.7. Anonymous usage reports
By default, Bitdefender sends reports containing information about how you
use it to Bitdefender servers. This information is essential for improving the
product and can help us offer you a better experience in the future. Please
note that these reports will contain no confidential data, such as your name
or IP address, and that they will not be used for commercial purposes.
In case you want to stop sending Anonymous usage reports, follow these
steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Advanced tab.
4. Click the switch to turn off Anonymous usage reports.
4.8. Special offers and product notifications
When promotional offers are available, the Bitdefender product is set up to
notify you through a pop-up window. This gives you the opportunity to benefit
from advantageous prices and keep your devices protected for a longer
period of time.
Additionally, product notifications can appear when changes are made by
user in the product.
To turn on or off special offers and product notifications, follow these steps:
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1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the General Settings tab.
4. Turn on or off special offers and product notifications by clicking the
corresponding switch.
The special offers and product notifications option is enabled by default.
Note
After disabling special offers and product notifications, Bitdefender will
continue to keep you informed about special offers when you use a trial
version, when your subscription is due to expire or when you use an expired
product version.
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5. BITDEFENDER INTERFACE
Bitdefender Antivirus Plus 2015 meets the needs of computer beginners and
very technical people alike. Its graphical user interface is designed to suit
each and every category of users.
To see the status of the product and perform essential tasks, the Bitdefender
system tray icon is available at any time.
The main window gives you access to important product information, the
program modules, and lets you perform common tasks. From the main
window you can access the Panels area for detailed configuration and
advanced administrative tasks, and manage the product’s behavior using
Autopilot and Profiles.
If you want to keep a constant eye on essential security information and
have quick access to key settings, add the Security Widget to your desktop.
5.1. System tray icon
To manage the entire product more quickly, you can use the Bitdefender
icon in the system tray.
Note
If you are using Windows Vista, Windows 7 or Windows 8, the Bitdefender
icon may not be visible at all times. To make the icon appear permanently,
follow these steps:
1. Click the arrow
in the lower-right corner of the screen.
2. Click Customize... to open the Notification Area Icons window.
3. Select the option Show icons and notifications for the Bitdefender Agent
icon.
If you double-click this icon, Bitdefender will open. Also, by right-clicking the
icon, a contextual menu will allow you to quickly manage the Bitdefender
product.
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● Show - opens the main window of Bitdefender.
● About - opens a window where you can see
information about Bitdefender and where to look
for help in case something unexpected appears.
● View security issues - helps you remove current
security vulnerabilities. If the option is
unavailable, there are no issues to be fixed. For
detailed information, please refer to “Fixing
issues” (p. 13).
Tray Icon
● Hide / Show Security Widget - enables / disables
Security Widget.
● Update Now - starts an immediate update. You can follow the update
status in the Update panel of the main Bitdefender window.
● Show Security Report - opens a window where you can see a weekly status
and recommendations for your system. You can follow the
recommendations to improve your system security.
The Bitdefender system tray icon informs you when issues affect your
computer or how the product operates, by displaying a special symbol, as
follows:
Critical issues are affecting the security of your system. They require your
immediate attention and must be fixed as soon as possible.
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time.
Bitdefender Autopilot is engaged.
If Bitdefender is not working, the system tray icon appears on a gray
background: . This usually happens when the license key expires. It can
also occur when the Bitdefender services are not responding or when other
errors affect the normal operation of Bitdefender.
5.2. Main window
The main Bitdefender window allows you to perform common tasks, quickly
fix security issues, view information about product operation and configure
product settings. Everything is just a few clicks away.
The window is organized in two main areas:
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Upper toolbar
This is where you can check your computer's security status, configure
the Bitdefender behavior in special cases and access important tasks.
Panels area
This is where you can manage the main Bitdefender modules and run
different tasks to keep your system protected and running at optimal
speed.
The
icon at the top of the window lets you manage your account and
access the online features of your product from the account dashboard.
Here you can also access the Events, the weekly Security Report and the
Help & Support page.
Link
Description
Number of days
left
The time remaining before your current license expires
is displayed. Click the link to open a window where you
can see more information about your license key or
register your product with a new license key.
Buy Now
Helps you purchase a license key for your Bitdefender
Antivirus Plus 2015 product.
5.2.1. Upper toolbar
The upper toolbar contains the following elements:
● Security Status Area on the left side of the toolbar, informs you if there
are any issues affecting your computer's security and helps you fix them.
The color of the security status area changes depending on the detected
issues and different messages are displayed:
● The area is colored green. There are no issues to fix. Your computer and
data are protected.
● The area is colored yellow. Non-critical issues are affecting the security
of your system. You should check and fix them when you have the time.
● The area is colored red. Critical issues are affecting the security of your
system. You should address these issues immediately.
By clicking anywhere inside the security status area, you can access a
wizard that will help you easily remove any threats from your computer.
For detailed information, please refer to “Fixing issues” (p. 13).
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● Autopilot allows you to engage the Autopilot and enjoy completely silent
security. For detailed information, please refer to “Autopilot” (p. 16).
● Profiles allows you to work, play games or watch movies by saving time
configuring the system to postpone maintenance tasks. For detailed
information, please refer to “Profiles” (p. 138).
5.2.2. Panels area
The panels area is divided into two parts, one on the left side of the window
where you can access and manage the Bitdefender modules, and one on the
right side of the window where you can launch important tasks using action
buttons.
The panels available in this area are:
● Protection
● Privacy
● Tools
● Action buttons
Protection
In this panel you can configure your security level and set up what system
vulnerabilities to be fixed.
The modules you can manage in the Protection panel are:
Antivirus
Antivirus protection is the foundation of your security. Bitdefender
protects you in real-time and on-demand against all sorts of malware,
such as viruses, trojans, spyware, adware, etc.
From the Antivirus module you can easily access the following scan
tasks:
● Quick Scan
● System Scan
● Manage Scans
● Rescue Mode
For more information about scan tasks and how to configure antivirus
protection, please refer to “Antivirus protection” (p. 77).
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Web protection
Web protection helps you to stay protected against phishing attacks,
fraud attempts and private data leaks, while surfing on the Internet.
For more information about how to configure Bitdefender to protect your
web activity, please refer to “Web protection” (p. 100).
Vulnerability
The Vulnerability module helps you to keep up to date the operating
system and the applications you regularly use.
Click Vulnerability Scan under the Vulnerability module to start identifying
critical Windows updates, applications updates and weak passwords
belonging to Windows accounts.
For more information on configuring vulnerability protection, please refer
to “Vulnerability” (p. 108).
Privacy
In the Privacy panel you can protect your online transactions and keep secure
your browsing experience.
The modules you can manage in the Privacy panel are:
Data protection
The Data protection module prevents sensitive data leaks when you are
online and lets you delete files permanently.
Click File Shredder under the Data Protection module to start a wizard
that will allow you to completely eliminate files from your system.
For more information on configuring Data protection, please refer to
“Data protection” (p. 104).
Wallet
Wallet is the password manager that helps you keep track of your
passwords, protects your privacy and provides a secure browsing
experience.
From the Wallet module you can select the following tasks:
● Open Wallet - opens the existing Wallet database.
● Export Wallet - allows you to save the existing database to a location
on your system.
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● Create new Wallet - starts a wizard that will allow you to create a new
Wallet database.
For more information about configuring Wallet, please refer to “Wallet
protection for your credentials” (p. 118).
Safepay
The Bitdefender Safepay™ browser helps you to keep your online banking,
e-shopping and any other type of online transaction private and secure.
Click Open Safepay under the Safepay module to start making online
transactions in a secure environment.
For more information about Bitdefender Safepay™, please refer to
“Safepay security for online transactions” (p. 112).
ID Theft Protection
Bitdefender offers a comprehensive identity theft protection service.
Note
This feature is available only for users in the United States.
Activate the service from the Privacy panel or through your MyBitdefender
account by clicking the Activate free link in the Identity Theft Protection
icon in the dashboard. If the service has already been activated, you will
be able to access statistics regarding its activity by clicking the
corresponding button.
For more information, please refer to “ID Theft Protection” (p. 117).
Tools
In the Tools panel you can configure your working profile, improve the
system's speed, back up important files and stay protected while you use
your Facebook account.
The modules you can manage in the Tools panel are:
Safego
Bitdefender Safego is the security solution that ensures a safe online
environment for Facebook users, by monitoring both your and friends’
social networking activity and warning against all possible malicious
postings.
For more information, please refer to “Safego protection for Facebook” (p.
124).
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TuneUp
Bitdefender Antivirus Plus 2015 offers not just security, it also helps you
keep your computer's performance in shape.
In the TuneUp module you can access a number of useful tools:
● OneClick Optimizer
● Startup Optimizer
● PC Clean-Up
● Disk Defragmenter
● Registry Cleaner
● Registry Recovery
● Duplicate Finder
For more information about the performance optimization tools, please
refer to “TuneUp” (p. 130).
Profiles
Bitdefender Profiles helps you to have a simplified user experience while
working, watching a movie or playing a game, by monitoring the product
and system working tools. Click Activate Now on the upper toolbar in
the Bitdefender interface to start using this feature.
Bitdefender lets you to configure the following profiles:
● Work Profile
● Movie Profile
● Game Profile
For more information about how you can configure the profiles module,
please refer to “Profiles” (p. 138).
Action buttons
The section dedicated to the action buttons lets you perform important tasks
related to the security of your activity. Whenever you need to run a scan,
update the product, protect your online transactions or optimize your system
speed, use the following options:
Scan
Run a quick scan to make sure your computer is clean of viruses.
Update
Update your Bitdefender to make sure that you have the latest malware
signatures.
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Safepay
Open Safepay to protect your sensitive data while proceeding online
transactions.
Optimize
Free disk space, fix registry errors and protect your privacy by deleting
files that may no longer be useful with a single click on a button.
5.3. The Bitdefender modules
The Bitdefender product comes with a number of useful modules to help
you stay protected while you work, surf the web or want to make online
payments, improve the speed of your system and many others. Whenever
you want to have access to modules or to start configuring your product,
click the Protection, Privacy and Tools panels from the Bitdefender interface.
The following list briefly describes each module.
Antivirus
Allows you to configure your protection against malware, set scan
exclusions and manage quarantined files.
Web protection
Allows you to know if the information of the web pages you want to visit
is safe.
Vulnerability
Allows you to detect and fix vulnerabilities of your system.
Data protection
Allows you to prevent data leaks and protect your privacy while you are
online.
Wallet
Allows you to access your credentials with one master password.
Profiles
Allows you to set up your working profile for an easy going system
usability.
TuneUp
Allows you to monitor your computer's performance and keep an eye on
resource consumption.
ID Theft Protection
Allows you to manage and configure protection against identity theft.
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Note
This feature is available only for users in the United States.
5.4. Security Widget
Security Widget is the quick and easy way to monitor and control Bitdefender
Antivirus Plus 2015. Adding this small and unintrusive widget to your desktop
lets you see critical information and perform key tasks at all times:
● open the main window of Bitdefender.
● monitor scanning activity in real-time.
● monitor the security status of your system and fix any existing issues.
● view when an update is in progress.
● view notifications and get access to the latest events reported by
Bitdefender.
● scan files or folders by dragging and dropping one or multiple items over
the widget.
Security Widget
The overall security status of your computer is displayed at the center of the
widget. The status is indicated by the color and shape of the icon that is
displayed in this area.
Critical issues are affecting the security of your system.
They require your immediate attention and must be fixed as soon as possible.
Click the status icon to begin fixing the reported issues.
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time. Click the status icon to begin
fixing the reported issues.
Your system is protected.
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When an on-demand scan task is in progress, this animated icon is
displayed.
When issues are reported, click the status icon to launch the Fix Issues
wizard.
The lower side of the widget displays the unread events counter (the number
of outstanding events reported by Bitdefender, if any). Click the event counter,
for example
for one unread event, to open the Events window. For more
information, please refer to “Events” (p. 15).
5.4.1. Scanning files and folders
You can use the Security Widget to quickly scan files and folders. Drag any
file or folder you want to be scanned and drop it over the Security Widget.
The Antivirus Scan wizard will appear and guide you through the scanning
process. The scanning options are pre-configured for the best detection
results and can not be changed If infected files are detected, Bitdefender
will try to disinfect them (remove the malware code). If disinfection fails, the
Antivirus Scan wizard will allow you to specify other actions to be taken on
infected files.
5.4.2. Hide / show Security Widget
When you no longer want to see the widget, click
.
To restore Security Widget, use one of the following methods:
● From system tray:
1. Right-click the Bitdefender icon in the system tray icon.
2. Click Show Security Widget in the contextual menu that appears.
● From the Bitdefender interface:
1. Open the Bitdefender window.
2. Click the icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the General Settings tab.
4. Turn on Display Security Widget by clicking the corresponding switch.
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5.5. Security Report
The Security Report provides a weekly status for your product and various
tips to improve the system protection. These tips are important for managing
the overall protection and you can easily see the actions you can take on
your system.
The report is generated once a week and it summarizes the relevant
information on your product activity so you can easily understand what
occurred during this period of time.
The information offered by the Security Report is divided into two categories:
● Protection area - view information related to your system protection.
● Files Scanned
Allows you to see the files scanned by Bitdefender for the week. You
can view details, such as the number of scanned files and the number
of files cleaned by Bitdefender.
For more information on the Antivirus protection, please refer to “Antivirus
protection” (p. 77).
● Webpages Scanned
Allows you to check the number of web pages scanned and blocked by
Bitdefender. To protect you from disclosing personal information while
browsing, Bitdefender secures your web traffic.
For more information on Web protection, please refer to “Web protection”
(p. 100).
● Vulnerabilities
Allows you to easily identify and fix system vulnerabilities in order to
make your computer more secure against malware and hackers.
For more information on the Vulnerability scan, please refer to
“Vulnerability” (p. 108).
● Events Timeline
Allows you to have an overall image of all scanning processes and issues
fixed by Bitdefender throughout the week. The events are separated by
days.
For more information on a detailed log of events concerning the activity
on your computer, see Events.
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● Optimization area - view information related to the space cleared, optimized
applications and how much computer battery you had saved using Battery
Mode.
● Space cleared
Allows you to view how much space has been cleared during the system
optimization process. Bitdefender uses TuneUp to help improve your
system speed.
For more information on TuneUp, please refer to “TuneUp” (p. 130).
● Battery saved
Allows you to see how much battery you have saved while the system
ran in Battery Mode.
For more information on Battery Mode, please refer to “Battery Mode”
(p. 19).
● Apps optimized
Allows you to see the number of the applications you have used under
the Profiles.
For more information on Profiles, please refer to “Profiles” (p. 138).
5.5.1. Checking the Security Report
The Security Report uses an issue tracking system to detect and inform you
about the issues that may affect the security of your computer and data.
Detected issues include important protection settings that are turned off
and other conditions that can represent a security risk. Using the report, you
can configure specific Bitdefender components or take preventive actions
to protect your computer and your private data.
To check the Security Report, follow these steps:
1. Access the report:
● Open the Bitdefender window, click the icon at the top of the window
and then select Security Report from the drop-down menu.
● Right-click the Bitdefender icon in the system tray and select Show
Security Report.
● Once a report is complete you will receive a pop-up notification. Click
Show to access the security report.
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A web page will open on your web browser where you can view the
generated report.
2. Take a look at the top of the window to see the overall security status.
3. Check our recommendations at the bottom of the page.
The color of the security status area changes depending on the detected
issues and different messages are displayed:
● The area is colored green. There are no issues to fix. Your computer and
data are protected.
● The area is colored yellow. Non-critical issues are affecting the security
of your system. You should check and fix them when you have the time.
● The area is colored red. Critical issues are affecting the security of your
system. You should address these issues immediately.
5.5.2. Turning on or off the Security Report notification
To turn on or off the Security Report notification, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the General Settings tab.
4. Click the corresponding switch to turn on or off the Security Report
notification.
The Security Report notification is enabled by default.
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6. REGISTERING BITDEFENDER
In order to be protected by Bitdefender, you must register your product with
a license key. The license key specifies how long you may use the product.
As soon as the license key expires, Bitdefender stops performing its functions
and protecting your computer.
You should purchase a license key or renew your license a few days before
the current license key expires. For more information, please refer to “Buying
or renewing license keys” (p. 37). If you are using a trial version of Bitdefender,
you must register the product with a license key if you want to continue
using it after the trial period ends.
6.1. Entering your license key
If you selected to evaluate the product during the installation, you can use
it for a 30-day trial period. To continue using Bitdefender after the trial period
expires, you must register the product with a license key.
A link that indicates the number of days left on your license appears at the
bottom of the Bitdefender window. Click this link to open the registration
window.
You can see the Bitdefender registration status, the current license key and
how many days are left until the license expires.
To register Bitdefender Antivirus Plus 2015:
1. Type the license key in the corresponding field.
Note
You can find your license key:
● on the CD label.
● on the license certificate.
● in the online purchase e-mail.
If you do not have a Bitdefender license key, click the link provided in the
window to open a web page from where you can purchase one.
2. Click Register Now.
Even after you purchase a license key, until the in-product registration with
the key is completed, Bitdefender Antivirus Plus 2015 will continue to appear
as a trial version.
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6.2. Buying or renewing license keys
If the trial period is going to end soon, you must purchase a license key and
register your product. Similarly, if your current license key is going to expire
soon, you must renew your license.
Bitdefender will alert you when the expiration date of your current license is
approaching. Follow the instructions in the alert to purchase a new license.
You can visit a web page from where a license key can be purchased at any
time, by following these steps:
1. Open the Bitdefender window.
2. Click the link that indicates the number of days left on your license, located
at the bottom of the Bitdefender window, to open the product registration
window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can purchase a
Bitdefender license key.
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7. MYBITDEFENDER ACCOUNT
The online features of your product and additional Bitdefender services are
available exclusively through MyBitdefender. You must link your computer
to MyBitdefender by logging in to an account from Bitdefender Antivirus
Plus 2015 in order to do any of the following:
● Recover your license key, should you ever lose it.
● Get protection for your Facebook account with Safego.
● Manage and configure the ID Theft Protection service.
● Manage Bitdefender Antivirus Plus 2015 remotely.
Multiple Bitdefender security solutions for PCs as well as other platforms
integrate with MyBitdefender. You can manage the security of all the devices
linked to your account from a single centralized dashboard.
Your MyBitdefender account can be accessed from any device connected
to the Internet at https://my.bitdefender.com.
You can also access and manage your account directly from your product:
1. Open the Bitdefender window.
2. Click the icon at the top of the window and select MyBitdefender from
the drop-down menu.
7.1. Linking your computer to MyBitdefender
To link your computer to a MyBitdefender account, you must log in to an
account from Bitdefender Antivirus Plus 2015. Until you link your computer
to MyBitdefender, you will be prompted to log in to MyBitdefender every time
you want to use a feature that requires an account.
To open the MyBitdefender window from which you can create or log in to
an account, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Account Info from
the drop-down menu.
If you have already logged in to an account, the account you are logged
in is displayed. Click Login with another account to change the account
linked to the computer.
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If you have already logged in to an account, the account you are logged in
to is displayed. Click Go to MyBitdefender to go to your dashboard. To change
the account linked to the computer, click Login with another account.
If you have not logged in to an account, proceed according to your situation.
I want to create a MyBitdefender account
To successfully create a MyBitdefender account, follow these steps:
1. Select Create a new account.
A new window will appear.
2. Type the required information in the corresponding fields. The data you
provide here will remain confidential.
● Email - enter your e-mail address.
● User name - enter a user name for your account.
● Password - enter a password for your account. The password must be
at least 6 characters long.
● Confirm password - retype the password.
3. Click Create.
4. Before being able to use your account, you must complete the registration.
Check your e-mail and follow the instructions in the confirmation e-mail
sent by Bitdefender.
I want to log in using my Microsoft, Facebook or Google
account
To log in with your Microsoft, Facebook or Google account, follow these
steps:
1. Click the icon of the service you want to use to log in. You will be redirected
to the login page of that service.
2. Follow the instructions provided by the selected service to link your
account to Bitdefender.
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Note
Bitdefender does not get access to any confidential information such as the
password of the account you use to log in, or the personal information of your
friends and contacts.
I already have a MyBitdefender account
If you already have an account but you have not logged in to it yet, follow
these steps to log in:
1. Type the e-mail address and the password of your account in the
corresponding fields.
Note
If you have forgotten your password, click Forgot password and follow the
instructions to retrieve it.
2. Click Login to MyBitdefender.
Once the computer is linked to an account, you can use the provided e-mail
address and password to log in at https://my.bitdefender.com.
You can also access your account directly from Bitdefender Antivirus Plus
2015 by clicking the
icon at the top of the window and selecting
MyBitdefender from the drop-down menu.
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8. KEEPING BITDEFENDER UP-TO-DATE
New malware is found and identified every day. This is why it is very important
to keep Bitdefender up to date with the latest malware signatures.
If you are connected to the Internet through broadband or DSL, Bitdefender
takes care of this itself. By default, it checks for updates when you turn on
your computer and every hour after that. If an update is detected, it is
automatically downloaded and installed on your computer.
The update process is performed on the fly, meaning that the files to be
updated are replaced progressively. In this way, the update process will not
affect product operation and, at the same time, any vulnerability will be
excluded.
Important
To be protected against the latest threats keep Automatic Update turned on.
In some particular situations, your intervention is required in order to keep
your Bitdefender protection up-to-date:
● If your computer connects to the Internet through a proxy server, you must
configure the proxy settings as described in “How do I configure Bitdefender
to use a proxy Internet connection?” (p. 70).
● If you do not have Internet connection, you can update Bitdefender
manually as described in “My computer is not connected to the Internet. How
do I update Bitdefender?” (p. 150). The manual update file is released once
a week.
● Errors may occur while downloading updates on a slow Internet connection.
To find out how to overcome such errors, please refer to “How to update
Bitdefender on a slow Internet connection” (p. 150).
● If you are connected to the Internet through a dial-up connection, then it
is recommended to regularly update Bitdefender by user request. For more
information, please refer to “Performing an update” (p. 42).
8.1. Checking if Bitdefender is up-to-date
To check if your Bitdefender protection is up-to-date, follow these steps:
1. Open the Bitdefender window.
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2. On the Security Status Area, on the left side of the toolbar, look for the
time of the last update.
For detailed information about the latest updates, check the update events:
1. In the main window, click the icon at the top of the window and select
Events from the drop-down menu.
2. In the Events window, select Update from the corresponding drop-down
menu.
You can find out when updates were initiated and information about them
(whether they were successful or not, if they require a restart to complete
the installation). If required, restart the system at your earliest convenience.
8.2. Performing an update
In order to perform updates, an Internet connection is required.
To start an update, do any of the following:
● Open the Bitdefender window and click the Update action button on the
right side of the window.
● Right-click the Bitdefender
now.
icon in the system tray and select Update
The Update module will connect to the Bitdefender update server and it will
check for updates. If an update is detected, you will be asked to confirm it
or the update will be performed automatically, depending on the update
settings.
Important
It may be necessary to restart the computer when you have completed the
update. We recommend doing it as soon as possible.
8.3. Turning on or off automatic update
To turn on or off automatic update, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Update tab.
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4. Click the switch to turn on or off the automatic update.
5. A warning window will appear. You must confirm your choice by selecting
from the menu how long you want the automatic update to be disabled.
You can disable the automatic update for 5, 15 or 30 minutes, for an hour,
permanently or until the system restart.
Warning
This is a critical security issue. We recommend you to disable automatic
update for as little time as possible. If Bitdefender is not updated regularly, it
will not be able to protect you against the latest threats.
8.4. Adjusting update settings
The updates can be performed from the local network, over the Internet,
directly or through a proxy server. By default, Bitdefender will check for
updates every hour, over the Internet, and install the available updates without
alerting you.
The default update settings are suited for most users and you do not normally
need to change them.
To adjust the update settings, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Update tab and adjust the
settings according to your preferences.
Update location
Bitdefender is configured to update from the Bitdefender update servers on
the Internet. The update location is a generic Internet address that is
automatically redirected to the closest Bitdefender update server in your
region.
Do not change the update location unless advised by a Bitdefender
representative or by your network administrator (if you are connected to an
office network).
You can switch back to the generic Internet update location by clicking
Default.
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Update processing rules
You can choose between three ways to download and install updates:
● Silent update - Bitdefender automatically downloads and implements the
update.
● Prompt before downloading - every time an update is available, you will
be prompted before downloading it.
● Prompt before installing - every time an update was downloaded, you will
be prompted before installing it.
Some updates require a restart to complete the installation. By default, if an
update requires a restart, Bitdefender will keep working with the old files
until the user voluntarily restarts the computer. This is to prevent the
Bitdefender update process from interfering with the user's work.
If you want to be prompted when an update requires a restart, turn off the
Postpone reboot option by clicking the corresponding switch.
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HOW TO
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9. INSTALLATION
9.1. How do I install Bitdefender on a second
computer?
If you have purchased a license key for more than one computer, you can
use the same license key to register a second PC.
To install Bitdefender correctly on a second computer, follow these steps:
1. Install Bitdefender from the CD/ DVD or using the installer provided in the
online purchase e-mail and follow the same installation steps.
At the beginning of the installation you will be prompted to download the
latest installation files available.
2. When the registration window appears, enter the license key and click
Register Now.
3. At the next step, you have the option to log in to your MyBitdefender
account or create a new MyBitdefender account.
You can also choose to create a MyBitdefender account later on.
4. Wait until the installation process is completed and close the window.
9.2. When should I reinstall Bitdefender?
In some situations, you may need to reinstall your Bitdefender product.
Typical situations when you would need to reinstall Bitdefender include the
following:
● you have reinstalled the operating system.
● you have purchased a new computer.
● you want to change the display language of the Bitdefender interface.
To reinstall Bitdefender you can use the installation disc you purchased or
download a new version from the Bitdefender website.
During the installation, you will be asked to register the product with your
license key.
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If you cannot find your license key, you can log in to
https://my.bitdefender.com to retrieve it. Type the e-mail address and the
password of your account in the corresponding fields.
For more information about the Bitdefender installation process, please refer
to “Installing your Bitdefender product” (p. 5).
9.3. Where can I download my Bitdefender product
from?
You can download your Bitdefender product from our authorized websites
(for example, the website of a Bitdefender partner or an online shop) or from
our
website
at
the
following
address:
http://www.bitdefender.com/Downloads/.
Note
Before running the kit, it is recommended to remove any antivirus solution
installed on your system. When you use more than one security solution on
the same computer, the system becomes unstable.
To install Bitdefender, follow these steps:
1. Double click the installer you have downloaded and follow the installation
steps.
2. When the registration window appears, enter the license key and click
Register Now.
3. At the next step, you have the option to log in to your MyBitdefender
account or create a new MyBitdefender account.
You can also choose to create a MyBitdefender account later on.
4. Wait until the installation process is completed and close the window.
9.4. How do I switch from one Bitdefender product to
another?
You can easily switch from one Bitdefender product to another.
The three Bitdefender products you can install on your system are:
● Bitdefender Antivirus Plus 2015
● Bitdefender Internet Security 2015
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● Bitdefender Total Security 2015
If you do not have a license key for the product you want to use, follow these
steps:
1. Open the Bitdefender window.
2. To access the product registration window, click the link that indicates
the number of days left on your license, located at the bottom of the
Bitdefender window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can purchase a
Bitdefender license key.
After you buy the license key for the Bitdefender product you want to use,
follow these steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at
the bottom of the Bitdefender window.
Click this link to open the registration window.
3. Enter the new license key and click Register Now.
4. You will be informed that the license key is for a different Bitdefender
product.
Click the corresponding link and follow the procedure to perform the
installation.
9.5. How do I use my Bitdefender license key after a
Windows upgrade?
This situation appears when you upgrade your operating system and you
want to continue using your Bitdefender license key.
If you are using a previous Bitdefender version you can upgrade, free of
charge, to the latest Bitdefender, as follows:
● From a previous Bitdefender Antivirus version to the latest Bitdefender
Antivirus available.
● From a previous Bitdefender Internet Security version to the latest
Bitdefender Internet Security available.
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● From a previous Bitdefender Total Security version to the latest Bitdefender
Total Security available.
There are 2 cases which may appear:
● You have upgraded the operating system using the Windows Update and
you notice Bitdefender is no longer working.
In this case, you need to reinstall the product using the latest available
version.
To solve this situation, follow these steps:
1. Remove Bitdefender by following these steps:
● In Windows XP:
a. Click Start, go to Control Panel and double-click Add / Remove
programs.
b. Find Bitdefender Antivirus Plus 2015 and select Remove.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows Vista and Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows 8:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
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d. Click Remove in the window that appears and then select I want
to reinstall it.
e. Wait for the uninstall process to complete and then reboot your
system.
2. Download the installation file by choosing the product you have a valid
license key for.
You can download the installation file from the Bitdefender website at
the following address: http://www.bitdefender.com/Downloads/.
3. Double click the installer to start the installation process.
4. When the registration window appears, enter the license key and click
Register Now.
5. At the next step, you have the option to log in to your MyBitdefender
account or create a new MyBitdefender account.
You can also choose to create a MyBitdefender account later on.
Wait until the installation process is completed and close the window.
● You changed your system and you want to continue using the Bitdefender
protection.
Therefore, you need to reinstall the product using the latest version.
To solve this situation, follow these steps:
1. Download the installation file by choosing the product you have a valid
license key for.
You can download the installation file from the Bitdefender website at
the following address: http://www.bitdefender.com/Downloads/.
2. Double click the installer to start the installation process.
3. When the registration window appears, enter the license key and click
Register Now.
4. At the next step, you have the option to log in to your MyBitdefender
account or create a new MyBitdefender account.
You can also choose to create a MyBitdefender account later on.
Wait until the installation process is completed and close the window.
For more information about the Bitdefender installation process, please
refer to “Installing your Bitdefender product” (p. 5).
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9.6. How do I repair Bitdefender?
If you want to repair your Bitdefender Antivirus Plus 2015 from the Windows
start menu, follow these steps:
● In Windows XP, Windows Vista and Windows 7:
1. Click Start and go to All Programs.
2. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
3. Click Repair in the window that appears.
This will take several minutes.
4. You will need to restart the computer to complete the process.
● In Windows 8:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
4. Click Repair in the window that appears.
This will take several minutes.
5. You will need to restart the computer to complete the process.
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10. REGISTRATION
10.1. What Bitdefender product am I using?
To find out which Bitdefender program you have installed, follow these steps:
1. Open the Bitdefender window.
2. At the top of the window you should see one of the following:
● Bitdefender Antivirus Plus 2015
● Bitdefender Internet Security 2015
● Bitdefender Total Security 2015
10.2. How do I register a trial version?
If you have installed a trial version, you may only use it for a limited period
of time. To continue using Bitdefender after the trial period expires, you must
register your product with a license key.
To register Bitdefender, follow these steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at
the bottom of the Bitdefender window.
Click this link to open the registration window.
3. Enter the license key and click Register Now.
If you do not have a license key, click the link provided in the window to
visit a web page from where you can purchase one.
4. Wait until the registration process is completed and close the window.
10.3. When does my Bitdefender protection expire?
To find out the remaining number of days from your license key, follow these
steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at
the bottom of the Bitdefender window.
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3. For additional information, click the link to open the registration window.
4. In the Register Your Product window, you can:
● See the current license key
● Register with another license key
● Purchase a license key
10.4. How do I renew my Bitdefender protection?
When your Bitdefender protection is about to expire, you must renew your
license key.
● Follow these steps to visit a website where you can renew your Bitdefender
license key:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at
the bottom of the Bitdefender window. Click this link to open the
registration window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can purchase a
Bitdefender license key.
Note
As an alternative, you can contact the retailer you bought your Bitdefender
product from.
● Follow these steps to register your Bitdefender with the new license key:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at
the bottom of the Bitdefender window. Click this link to open the
registration window.
3. Enter the license key and click Register Now.
4. Wait until the registration process is completed and close the window.
For more information, you can contact Bitdefender for support as described
in section “Asking for help” (p. 169).
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11. MYBITDEFENDER
11.1. How do I log in into MyBitdefender using another
online account?
You have created a new MyBitdefender account and you want to use it from
now on.
To successfully use another account, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Account Info from
the drop-down menu.
If you have already logged in to an account, the account you are logged
in is displayed. Click Login with another account to change the account
linked to the computer.
A new window will appear.
3. Type the e-mail address and the password of your account in the
corresponding fields.
4. Click Login to MyBitdefender
11.2. How do I change the e-mail address used for
MyBitdefender account?
You have created a MyBitdefender account using an e-mail address you no
longer use and now you would like to change it.
The e-mail address cannot be changed, but you can use a different e-mail
address to create a new online account.
To successfully create another MyBitdefender account, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Account Info from
the drop-down menu.
If you have already logged in to an account, the account you are logged
in to is displayed. Click Login with another account to change the account
linked to the computer.
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A new window will appear.
3. Select Create a new account.
4. Type in the required information in the corresponding fields. The data you
provide here will remain confidential.
● E-mail - enter your e-mail address.
● User name - enter a user name for your account.
● Password - enter a password for your account. The password must be
at least 6 characters long.
● Confirm password - retype the password.
● Click Create.
5. Before being able to use your account, you must complete the registration.
Check your e-mail and follow the instructions in the confirmation e-mail
sent by Bitdefender.
Use the new e-mail address to log in to MyBitdefender.
11.3. How do I reset the password for MyBitdefender
account?
To set a new password for your MyBitdefender account, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Account Info from
the drop-down menu.
A new window will appear.
3. Click the Forgot my password link.
4. Type the e-mail address used to create your MyBitdefender account and
click the Recover password link.
5. Check your e-mail and click the provided link.
A new window will appear.
6. Type the new password. The password must be at least 6 characters long.
7. Retype the password in the Retype password field.
8. Click Submit.
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To access your MyBitdefender account, type your e-mail address and the
new password you have just set.
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12. SCANNING WITH BITDEFENDER
12.1. How do I scan a file or a folder?
The easiest way to scan a file or folder is to right-click the object you want
to scan, point to Bitdefender and select Scan with Bitdefender from the
menu.
To complete the scan, follow the Antivirus Scan wizard. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the actions
to be taken on them.
Typical situations when you would use this scanning method include the
following:
● You suspect a specific file or folder to be infected.
● Whenever you download from the Internet files that you think they might
be dangerous.
● Scan a network share before copying files to your computer.
12.2. How do I scan my system?
To perform a complete scan on the system, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the
actions to be taken on them. For more information, please refer to
“Antivirus Scan Wizard” (p. 88).
12.3. How do I create a custom scan task?
If you want to scan specific locations on your computer or to configure the
scanning options, configure and run a customized scan task.
To create a customized scan task, proceed as follows:
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1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Manage Scans.
4. Click New custom task to enter a name for the scan and select the
locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab.
You can easily configure the scanning options by adjusting the scan level.
Drag the slider along the scale to set the desired scan level.
You can also choose to shutdown the computer when the scan is over if
no threats are found. Remember that this will be the default behavior
every time you run this task.
6. Click OK to save the changes and close the window.
7. Click Schedule if you want to set a schedule for your scan task.
8. Click Start Scan and follow the Antivirus Scan wizard to complete the
scan. At the end of the scan, you will be prompted to choose the actions
to be taken on the detected files, if any.
9. If you want to, you can quickly rerun a previous custom scan by clicking
the corresponding entry in the available list.
12.4. How do I exclude a folder from being scanned?
Bitdefender allows excluding specific files, folders or file extensions from
scanning.
Exclusions are to be used by users having advanced computer knowledge
and only in the following situations:
● You have a large folder on your system where you keep movies and music.
● You have a large archive on your system where you keep different data.
● You keep a folder where you install different types of software and
applications for testing purposes. Scanning the folder may result in losing
some of the data.
To add the folder to the Exclusions list, follow these steps:
1. Open the Bitdefender window.
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2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Make sure Exclusions for files is turned on by clicking the switch.
6. Click the Excluded files and folders link.
7. Click the Add button, located at the top of the exclusions table.
8. Click Browse, select the folder that you want to be excluded from scanning
and then click OK.
9. Click Add and then OK to save the changes and close the window.
12.5. What to do when Bitdefender detected a clean
file as infected?
There may be cases when Bitdefender mistakenly flags a legitimate file as
being a threat (a false positive). To correct this error, add the file to the
Bitdefender Exclusions area:
1. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.
A warning window will appear. You must confirm your choice by
selecting from the menu how long you want the real-time protection
to be disabled. You can disable real-time protection for 5, 15 or 30
minutes, for an hour, permanently or until the system restart.
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 72).
3. Restore the file from the Quarantine area:
a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
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d. In the Antivirus window, select the Quarantine tab.
e. Select the file and click Restore.
4. Add the file to the Exclusions list. To find out how to do this, please refer
to “How do I exclude a folder from being scanned?” (p. 58).
5. Turn on the Bitdefender real-time antivirus protection.
6. Contact our support representatives so that we may remove the detection
signature. To find out how to do this, please refer to “Asking for help” (p.
169).
12.6. How do I check what viruses Bitdefender
detected?
Each time a scan is performed, a scan log is created and Bitdefender records
the detected issues.
The scan log contains detailed information about the logged scanning
process, such as scanning options, the scanning target, the threats found
and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these
steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Events from the
drop-down menu.
3. In the Events window, select Antivirus from the corresponding drop-down
menu.
This is where you can find all malware scan events, including threats
detected by on-access scanning, user-initiated scans and status changes
for automatic scans.
4. In the events list, you can check what scans have been performed recently.
Click an event to view details about it.
5. To open a scan log, click View log. The scan log will open in a new window.
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13. PRIVACY PROTECTION
13.1. How do I make sure my online transaction is
secure?
To make sure your online operations remain private, you can use the browser
provided by Bitdefender to protect your transactions and home banking
applications.
Bitdefender Safepay™ is a secured browser designed to protect your credit
card information, account number or any other sensitive data you may enter
while accessing different online locations.
To keep your online activity secure and private, follow these steps:
1. Open the Bitdefender window.
2. Click the Safepay action button on the right side of the window.
3. Click the
button to access the Virtual Keyboard.
4. Use the Virtual Keyboard when typing sensitive information such as your
passwords.
13.2. How do I protect my Facebook account?
Safego is a Facebook application developed by Bitdefender to keep your
social networking account safe.
Its role is to scan the links you receive from your Facebook friends and
monitor your account privacy settings.
To access Safego from your Bitdefender product, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the Safego module, select Activate for Facebook.
You will be directed to your account.
4. Use your Facebook login information to connect to the Safego application.
5. Allow Safego access to your Facebook account.
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13.3. How do I protect my personal information?
To make sure no private data leaves your computer without your consent,
you must create appropriate data protection rules. The data protection rules
specify the information to be blocked.
To create a Data Protection rule, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.
4. If Data Protection is turned off, turn it on using the corresponding switch.
5. Select the Add rule option to start the Data Protection wizard.
6. Follow the wizard steps.
13.4. How do I remove a file permanently with
Bitdefender?
If you want to remove a file permanently from your system, you need to
delete the data physically from your hard disk.
The Bitdefender File Shredder will help you to quickly shred files or folders
from your computer using the Windows contextual menu, by following these
steps:
1. Right-click the file or folder you want to permanently delete, point to
Bitdefender and select File Shredder.
2. A confirmation window will appear. Click Yes to start the File Shredder
wizard.
3. Wait for Bitdefender to finish shredding the files.
4. The results are displayed. Click Close to exit the wizard.
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14. TUNEUP
14.1. How do I improve my system performance?
The system performance depends not only on the hardware configuration,
such as the CPU load, memory usage and hard disk space. It is also directly
connected to your software configuration and to your data management.
These are the main actions you can take with Bitdefender to improve your
system's speed and performance:
● “Defragment your hard disk” (p. 63)
● “Optimize your system performance with a single click” (p. 63)
● “Scan your system periodically” (p. 64)
14.1.1. Defragment your hard disk
It is recommended to defragment the hard disk in order to access files faster
and improve overall system performance. The Disk Defragmenter helps you
reduce file fragmentation and improves the performance of your system.
To start the Disk Defragmenter, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Disk Defragmenter.
4. Follow the wizard steps.
For more information about the Disk Defragmenter module, please refer to
“Defragmenting hard disk volumes” (p. 133).
14.1.2. Optimize your system performance with a single
click
The OneClick Optimizer option saves you valuable time when you want a
quick way to improve your system performance by rapidly scanning, detecting
and cleaning useless files.
To start the OneClick Optimizer process, follow these steps:
1. Open the Bitdefender window.
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2. Access the Tools panel.
3. Under the TuneUp module, select OneClick Optimizer.
4. Let Bitdefender search for files that can be deleted, then click the Optimize
button to finish the process.
Or quicker, click the Optimize action button from the Bitdefender interface.
For more information about how you can improve the speed of your computer
with a single click, please refer to “Optimizing your system speed with a single
click” (p. 130).
14.1.3. Scan your system periodically
Your system speed and its general behavior can also be affected by malware.
Make sure to scan your system periodically, at least once a week.
It is recommended to use the System Scan because it scans for all types of
malware threatening the security of your system and it also scans inside
archives.
To start the System Scan, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the wizard steps.
14.2. How can I improve my system startup time?
Unnecessary applications that are annoyingly slowing down booting time
when you open your PC can be disabled or postponed from opening with the
Startup Optimizer thus saving you valuable time.
To use the Startup Optimizer, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select Startup Optimizer.
4. Select the applications that you want to delay at system startup.
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For more information on how to optimize your PC's booting time, please refer
to “Optimizing your PC's boot time” (p. 131).
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15. USEFUL INFORMATION
15.1. How do I test my antivirus solution?
To make sure that your Bitdefender product is properly running, we
recommend you using the Eicar test.
The Eicar test allows you to check your antivirus protection using a safe file
developed for this purpose.
To test your antivirus solution, follow these steps:
1. Download the test from the official webpage of the EICAR organization
http://www.eicar.org/.
2. Click the Anti-Malware Testfile tab.
3. Click Download on the left-side menu.
4. From Download area using the standard protocol http click the eicar.com
test file.
5. You will be informed that the page you are trying to access contains the
EICAR-Test-File (not a virus).
If you click I understand the risks, take me there anyway, the download
of the test will begin and a Bitdefender pop-up will inform you that a virus
was detected.
Click More details to find out more information about this action.
If you do not receive any Bitdefender alert, we recommend you to contact
Bitdefender for support as described in section “Asking for help” (p. 169).
15.2. How do I remove Bitdefender?
If you want to remove your Bitdefender Antivirus Plus 2015, follow these
steps:
● In Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Find Bitdefender Antivirus Plus 2015 and select Remove.
3. Click Remove to continue.
4. At this step you have the following options:
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● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
5. Wait for the uninstall process to complete and then reboot your system.
● In Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
3. Click Remove to continue.
4. At this step you have the following options:
● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
5. Wait for the uninstall process to complete and then reboot your system.
● In Windows 8:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
4. Click Remove to continue.
5. At this step you have the following options:
● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
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● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
6. Wait for the uninstall process to complete and then reboot your system.
Note
Bitdefender 60-Second Virus Scanner is a free application which uses
in-the-cloud scanning technology to detect malicious programs and threats
in less than 60 seconds.
15.3. How do I keep my system protected after
uninstalling Bitdefender?
During the Bitdefender Antivirus Plus 2015 removal process, you have the
option I want to permanently remove it with the possibility to install
Bitdefender 60-Second Virus Scanner on your system.
Bitdefender 60-Second Virus Scanner is a free application which uses
in-the-cloud scanning technology to detect malicious programs and threats
in less than 60 seconds.
You can continue using the application even if you reinstall Bitdefender or
you install any other antivirus program on your system.
If you want to remove Bitdefender 60-Second Virus Scanner, follow these
steps:
● In Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Find Bitdefender 60-Second Virus Scanner and select Remove.
3. Select Uninstall at the next step and wait for the process to finish.
● In Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find Bitdefender 60-Second Virus Scanner and select Uninstall.
3. Select Uninstall at the next step and wait for the process to finish.
● In Windows 8:
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1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Select Bitdefender 60-Second Virus Scanner and click Uninstall.
4. Select Uninstall at the next step and wait for the process to finish.
15.4. How do I automatically shut down the computer
after the scan is over?
Bitdefender offers multiple scan tasks that you can use to make sure your
system is not infected with malware. Scanning the entire computer may take
longer time to complete depending on your system's hardware and software
configuration.
For this reason, Bitdefender allows you to configure Bitdefender to shut
down your system as soon as the scan is over.
Consider this example: you have finished your work at the computer and you
want to go to sleep. You would like to have your entire system checked for
malware by Bitdefender.
This is how you set up Bitdefender to shut down your system at the end of
the scan:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Manage Scans.
4. In the Manage Scan Task window, click New custom task to enter a name
for the scan and select the locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab.
6. Choose to shutdown the computer when the scan is over if no threats are
found.
7. Click OK to save the changes and close the window.
8. Click Start Scan.
If no threats are found, the computer will shut down.
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If there remain unresolved threats, you will be prompted to choose the actions
to be taken on them. For more information, please refer to “Antivirus Scan
Wizard” (p. 88).
15.5. How do I configure Bitdefender to use a proxy
Internet connection?
If your computer connects to the Internet through a proxy server, you must
configure Bitdefender with the proxy settings. Normally, Bitdefender
automatically detects and imports the proxy settings from your system.
Important
Home Internet connections do not normally use a proxy server. As a rule of
thumb, check and configure the proxy connection settings of your Bitdefender
program when updates are not working. If Bitdefender can update, then it is
properly configured to connect to the Internet.
To manage the proxy settings, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Advanced tab.
4. Turn on proxy usage by clicking the switch.
5. Click the Manage proxies link.
6. There are two options to set the proxy settings:
● Import proxy settings from default browser - proxy settings of the current
user, extracted from the default browser. If the proxy server requires a
username and a password, you must specify them in the corresponding
fields.
Note
Bitdefender can import proxy settings from the most popular browsers,
including the latest versions of Internet Explorer, Mozilla Firefox and
Opera.
● Custom proxy settings - proxy settings that you can configure yourself.
The following settings must be specified:
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● Address - type in the IP of the proxy server.
● Port - type in the port Bitdefender uses to connect to the proxy server.
● Username - type in a user name recognized by the proxy.
● Password - type in the valid password of the previously specified
user.
7. Click OK to save the changes and close the window.
Bitdefender will use the available proxy settings until it manages to connect
to the Internet.
15.6. Am I using a 32 bit or a 64 bit version of
Windows?
To find out if you have a 32 bit or a 64 bit operating system, follow these
steps:
● In Windows XP:
1. Click Start.
2. Locate My Computer on the Start menu.
3. Right-click My Computer and select Properties.
4. If you see x64 Edition listed under System, you are running the 64 bit
version of Windows XP.
If you do not see x64 Edition listed, you are running a 32 bit version of
Windows XP.
● In Windows Vista and Windows 7:
1. Click Start.
2. Locate Computer on the Start menu.
3. Right-click Computer and select Properties.
4. Look under System in order to check the information about your system.
● In Windows 8:
1. From the Windows Start screen, locate Computer (for example, you can
start typing "Computer" directly in the Start screen) and then right-click
its icon.
2. Select Properties in the bottom menu.
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3. Look under System to see the system type.
15.7. How do I display hidden objects in Windows?
These steps are useful in those cases where you are dealing with a malware
situation and you need to find and remove the infected files, which could be
hidden.
Follow these steps to display hidden objects in Windows:
1. Click Start, go to Control Panel.
In Windows 8: From the Windows Start screen, locate Control Panel (for
example, you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
2. Select Folder Options.
3. Go to View tab.
4. Select Display contents of system folders (for Windows XP only).
5. Select Show hidden files and folders.
6. Clear Hide extensions for known file types.
7. Clear Hide protected operating system files.
8. Click Apply and then OK.
15.8. How do I remove other security solutions?
The main reason for using a security solution is to provide protection and
safety for your data. But what happens when you have more than one security
product on the same system?
When you use more than one security solution on the same computer, the
system becomes unstable. The Bitdefender Antivirus Plus 2015 installer
automatically detects other security programs and offers you the option to
uninstall them.
If you did not remove the other security solutions during the initial installation,
follow these steps:
● In Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Wait a few moments until the installed software list is displayed.
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3. Find the name of the program you want to remove and select Remove.
4. Wait for the uninstall process to complete and then reboot your system.
● In Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Wait a few moments until the installed software list is displayed.
3. Find the name of the program you want to remove and select Uninstall.
4. Wait for the uninstall process to complete and then reboot your system.
● In Windows 8:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Wait a few moments until the installed software list is displayed.
4. Find the name of the program you want to remove and select Uninstall.
5. Wait for the uninstall process to complete and then reboot your system.
If you fail to remove the other security solution from your system, get the
uninstall tool from the vendor website or contact them directly in order to
provide you with the uninstall guidelines.
15.9. How do I use System Restore in Windows?
If you cannot start the computer in normal mode, you can boot up in Safe
Mode and use System Restore to restore to a time when you could start the
computer without errors.
To perform the System Restore, you must be logged on to Windows as an
administrator.
To use System Restore, follow these steps:
● In Windows XP:
1. Log on to Windows in Safe Mode.
2. Follow the path from the Windows start menu: Start → All Programs →
System Tools → System Restore.
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3. On the Welcome to System Restore page, click to select the Restore
my computer to an earlier time option, and then click Next.
4. Follow the wizard steps and you should be able to boot up the system
in normal mode.
● In Windows Vista and Windows 7:
1. Log on to Windows in Safe Mode.
2. Follow the path from the Windows start menu: All Programs →
Accessories → System Tools → System Restore.
3. Follow the wizard steps and you should be able to boot up the system
in normal mode.
● In Windows 8:
1. Log on to Windows in Safe Mode.
2. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
3. Select Recovery and then Open System Restore.
4. Follow the wizard steps and you should be able to boot up the system
in normal mode.
15.10. How do I restart in Safe Mode?
Safe mode is a diagnostic operating mode, used mainly to troubleshoot
problems affecting normal operation of Windows. Such problems range from
conflicting drivers to viruses preventing Windows from starting normally. In
Safe Mode only a few applications work and Windows loads just the basic
drivers and a minimum of operating system components. This is why most
viruses are inactive when using Windows in Safe Mode and they can be
easily removed.
To start Windows in Safe Mode:
1. Restart the computer.
2. Press the F8 key several times before Windows starts in order to access
the boot menu.
3. Select Safe Mode in the boot menu or Safe Mode with Networking if you
want to have Internet access.
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4. Press Enter and wait while Windows loads in Safe Mode.
5. This process ends with a confirmation message. Click OK to acknowledge.
6. To start Windows normally, simply reboot the system.
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16. ANTIVIRUS PROTECTION
Bitdefender protects your computer from all kinds of malware (viruses,
Trojans, spyware, rootkits and so on). The protection Bitdefender offers is
divided into two categories:
● On-access scanning - prevents new malware threats from entering your
system. Bitdefender will, for example, scan a word document for known
threats when you open it, and an e-mail message when you receive one.
On-access scanning ensures real-time protection against malware, being
an essential component of any computer security program.
Important
To prevent viruses from infecting your computer keep on-access scanning
enabled.
● On-demand scanning - allows detecting and removing the malware that
already resides in the system. This is the classic scan initiated by the user
- you choose what drive, folder or file Bitdefender should scan, and
Bitdefender scans it - on-demand.
Bitdefender automatically scans any removable media that is connected to
the computer to make sure it can be safely accessed. For more information,
please refer to “Automatic scan of removable media” (p. 91).
Advanced users can configure scan exclusions if they do not want specific
files or file types to be scanned. For more information, please refer to
“Configuring scan exclusions” (p. 93).
When it detects a virus or other malware, Bitdefender will automatically
attempt to remove the malware code from the infected file and reconstruct
the original file. This operation is referred to as disinfection. Files that cannot
be disinfected are moved to quarantine in order to contain the infection. For
more information, please refer to “Managing quarantined files” (p. 96).
If your computer has been infected with malware, please refer to “Removing
malware from your system” (p. 158). To help you clean your computer of
malware that cannot be removed from within the Windows operating system,
Bitdefender provides you with Rescue Mode. This is a trusted environment,
especially designed for malware removal, which enables you to boot your
computer independent of Windows. When the computer runs in Rescue
Mode, Windows malware is inactive, making it easy to remove.
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To protect you against unknown malicious applications, Bitdefender uses
Active Virus Control, an advanced heuristic technology, which continuously
monitors the applications running on your system. Active Virus Control
automatically blocks applications that exhibit malware-like behavior to stop
them from damaging your computer. Occasionally, legitimate applications
may be blocked. In such situations, you can configure Active Virus Control
not to block those applications again by creating exclusion rules. To learn
more, please refer to “Active Virus Control” (p. 97).
16.1. On-access scanning (real-time protection)
Bitdefender provides continuous, real-time protection against a wide range
of malware threats by scanning all accessed files and e-mail messages.
The default real-time protection settings ensure good protection against
malware, with minor impact on system performance. You can easily change
the real-time protection settings according to your needs by switching to
one of the predefined protection levels. Or, if you are an advanced user, you
can configure the scan settings in detail by creating a custom protection
level.
16.1.1. Turning on or off real-time protection
To turn on or off real-time protection against malware, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click the switch to turn on or off On-access scanning.
6. If you want to disable real-time protection, a warning window will appear.
You must confirm your choice by selecting from the menu how long you
want the real-time protection to be disabled. You can disable real-time
protection for 5, 15 or 30 minutes, for an hour, permanently or until the
system restart. The real-time protection will automatically turn on when
the selected time will expire.
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Warning
This is a critical security issue. We recommend you to disable real-time
protection for as little time as possible. If real-time protection is disabled,
you will not be protected against malware threats.
16.1.2. Adjusting the real-time protection level
The real-time protection level defines the scan settings for real-time
protection. You can easily change the real-time protection settings according
to your needs by switching to one of the predefined protection levels.
To adjust the real-time protection level, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Drag the slider along the scale to set the desired protection level. Use the
description on the right side of the scale to choose the protection level
that better fits your security needs.
16.1.3. Configuring the real time protection settings
Advanced users might want to take advantage of the scan settings
Bitdefender offers. You can configure the real-time protection settings in
detail by creating a custom protection level.
To configure the real time protection settings, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click Custom.
6. Configure the scan settings as needed.
7. Click OK to save the changes and close the window.
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Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary.
You can also find useful information by searching the Internet.
● Scan options for accessed files. You can set Bitdefender to scan all
accessed files or applications (program files) only. Scanning all accessed
files provides best protection, while scanning applications only can be
used for better system performance.
By default, both local folders and network shares are subject to on-access
scanning. For better system performance, you can exclude network
locations from on-access scanning.
Applications (or program files) are far more vulnerable to malware attacks
than other types of files. This category includes the following file
extensions:
386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt; accdu; acl;
acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat; bin; cgi; chm; cla;
class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dll; doc; docm; docx; dot;
dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv; hlp; hms;
hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; jsx; kix; laccdb; lnk; maf;
mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml; mpp;
mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one;
onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx; ppa; ppam;
pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pvd; pwc; py;
pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx;
smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vbs; vbscript;
vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb; xlc; xll; xlm;
xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan inside archives.
Scanning inside archives is a slow and
resource-intensive process, which is therefore not recommended for
real-time protection. Archives containing infected files are not an immediate
threat to the security of your system. The malware can affect your system
only if the infected file is extracted from the archive and executed without
having real-time protection enabled.
If you decide on using this option, you can set a maximum accepted size
limit of archives to be scanned on-access. Select the corresponding check
box and type the maximum archive size (in MB).
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● Scan options for e-mail and web. To prevent malware from being
downloaded to your computer, Bitdefender automatically scans the
following malware entry points:
● incoming and outgoing e-mails
● web traffic
Scanning the web traffic may slow down web browsing a little, but it will
block malware coming from the Internet, including drive-by downloads.
Though not recommended, you can disable e-mail or web antivirus scan
to increase system performance. If you disable the corresponding scan
options, the e-mails and files received or downloaded from the Internet
will not be scanned, thus allowing infected files to be saved to your
computer. This is not a major threat because real-time protection will block
the malware when the infected files are accessed (opened, moved, copied
or executed).
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of
your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a virus infects the boot
sector, the drive may become inaccessible and you may not be able to
start your system and access your data.
● Scan only new and changed files. By scanning only new and changed
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
● Scan for keyloggers. Select this option to scan your system for keylogger
applications. Keyloggers record what you type on your keyboard and send
reports over the Internet to a malicious person (hacker). The hacker can
find out sensitive information from the stolen data, such as bank account
numbers and passwords, and use it to gain personal benefits.
Actions taken on detected malware
You can configure the actions taken by the real-time protection.
To configure the actions, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
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5. Click Custom.
6. Configure the scan settings as needed.
7. Click OK to save the changes and close the window.
The following actions can be taken by the real time protection in Bitdefender:
Take proper actions
Bitdefender will take the recommended actions depending on the type
of detected file:
● Infected files. Files detected as infected match a malware signature
in the Bitdefender Malware Signature Database. Bitdefender will
automatically attempt to remove the malware code from the infected
file and reconstruct the original file. This operation is referred to as
disinfection.
Files that cannot be disinfected are moved to quarantine in order to
contain the infection. Quarantined files cannot be executed or opened;
therefore, the risk of getting infected disappears. For more information,
please refer to “Managing quarantined files” (p. 96).
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
● Suspicious files. Files are detected as suspicious by the heuristic
analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender
Labs in order to be analyzed by the Bitdefender malware researchers.
If malware presence is confirmed, a signature is released to allow
removing the malware.
● Archives containing infected files.
● Archives that contain only infected files are deleted automatically.
● If an archive contains both infected and clean files, Bitdefender will
attempt to delete the infected files provided it can reconstruct the
archive with the clean files. If archive reconstruction is not possible,
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you will be informed that no action can be taken so as to avoid losing
clean files.
Move files to quarantine
Moves detected files to quarantine. Quarantined files cannot be executed
or opened; therefore, the risk of getting infected disappears. For more
information, please refer to “Managing quarantined files” (p. 96).
Deny access
In case an infected file is detected, the access to this will be denied.
16.1.4. Restoring the default settings
The default real-time protection settings ensure good protection against
malware, with minor impact on system performance.
To restore the default real-time protection settings, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click Default.
16.2. On-demand scanning
The main objective for Bitdefender is to keep your computer clean of viruses.
This is done by keeping new viruses out of your computer and by scanning
your e-mail messages and any new files downloaded or copied to your
system.
There is a risk that a virus is already lodged in your system, before you even
install Bitdefender. This is why it's a very good idea to scan your computer
for resident viruses after you've installed Bitdefender. And it's definitely a
good idea to frequently scan your computer for viruses.
On-demand scanning is based on scan tasks. Scan tasks specify the scanning
options and the objects to be scanned. You can scan the computer whenever
you want by running the default tasks or your own scan tasks (user-defined
tasks). If you want to scan specific locations on your computer or to configure
the scan options, configure and run a custom scan.
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16.2.1. Scanning a file or folder for malware
You should scan files and folders whenever you suspect they might be
infected. Right-click the file or folder you want to be scanned, point to
Bitdefender and select Scan with Bitdefender. The Antivirus Scan wizard
will appear and guide you through the scanning process. At the end of the
scan, you will be prompted to choose the actions to be taken on the detected
files, if any.
16.2.2. Running a Quick Scan
Quick Scan uses in-the-cloud scanning to detect malware running in your
system. Running a Quick Scan usually takes less than a minute and uses a
fraction of the system resources needed by a regular virus scan.
To run a Quick Scan, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Quick Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there
remain unresolved threats, you will be prompted to choose the actions to
be taken on them.
16.2.3. Running a System Scan
The System Scan task scans the entire computer for all types of malware
threatening its security, such as viruses, spyware, adware, rootkits and others.
Note
Because System Scan performs a thorough scan of the entire system, the
scan may take a while. Therefore, it is recommended to run this task when
you are not using your computer.
Before running a System Scan, the following are recommended:
● Make sure Bitdefender is up-to-date with its malware signatures. Scanning
your computer using an outdated signature database may prevent
Bitdefender from detecting new malware found since the last update. For
more information, please refer to “Keeping Bitdefender up-to-date” (p. 41).
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● Shut down all open programs.
If you want to scan specific locations on your computer or to configure the
scanning options, configure and run a custom scan. For more information,
please refer to “Configuring a custom scan” (p. 85).
To run a System Scan, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there
remain unresolved threats, you will be prompted to choose the actions to
be taken on them.
16.2.4. Configuring a custom scan
To configure a scan for malware in detail and then run it, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Manage Scans.
4. Click New custom task. In the Basic tab enter a name for the scan and
select the locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab. A new window will appear. Follow these steps:
a. You can easily configure the scanning options by adjusting the scan
level. Drag the slider along the scale to set the desired scan level. Use
the description on the right side of the scale to identify the scan level
that better fits your needs.
Advanced users might want to take advantage of the scan settings
Bitdefender offers. To configure the scan options in detail, click Custom.
You can find information about them at the end of this section.
b. You can also configure these general options:
● Run the task with low priority. Decreases the priority of the scan
process. You will allow other programs to run faster and increase
the time needed for the scan process to finish.
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● Minimize Scan Wizard to system tray. Minimizes the scan window
to the system tray. Double-click the Bitdefender icon to open it.
● Specify the action to be taken if no threats are found.
c. Click OK to save the changes and close the window.
6. Use the Schedule switch if you want to set a schedule for your scan task.
Select one of the corresponding options to set a schedule:
● At system startup
● Once
● Periodically
7. Select the type of scanning you want to run from the Scan task window.
8. Click Start Scan and follow the Antivirus Scan wizard to complete the
scan. Depending on the locations to be scanned, the scan may take a
while. At the end of the scan, you will be prompted to choose the actions
to be taken on the detected files, if any.
9. If you want to, you can quickly rerun a previous custom scan by clicking
the corresponding entry in the available list.
Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary.
You can also find useful information by searching the Internet.
● Scan files. You can set Bitdefender to scan all types of files or applications
(program files) only. Scanning all files provides best protection, while
scanning applications only can be used to perform a quicker scan.
Applications (or program files) are far more vulnerable to malware attacks
than other types of files. This category includes the following file
extensions: 386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt;
accdu; acl; acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat; bin; cgi;
chm; cla; class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dll; doc; docm;
docx; dot; dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv;
hlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; jsx; kix; laccdb;
lnk; maf; mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml;
mpp; mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole;
one; onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx; ppa;
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ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pvd; pwc;
py; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; shs; sldm;
sldx; smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vbs;
vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb;
xlc; xll; xlm; xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan options for archives. Archives containing infected files are not an
immediate threat to the security of your system. The malware can affect
your system only if the infected file is extracted from the archive and
executed without having real-time protection enabled. However, it is
recommended to use this option in order to detect and remove any
potential threat, even if it is not an immediate threat.
Note
Scanning archived files increases the overall scanning time and requires
more system resources.
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of
your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a virus infects the boot
sector, the drive may become inaccessible and you may not be able to
start your system and access your data.
● Scan memory. Select this option to scan programs running in your
system's memory.
● Scan registry. Select this option to scan registry keys. Windows Registry
is a database that stores configuration settings and options for the
Windows operating system components, as well as for installed
applications.
● Scan cookies. Select this option to scan the cookies stored by browsers
on your computer.
● Scan only new and changed files. By scanning only new and changed
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
● Ignore commercial keyloggers. Select this option if you have installed
and use commercial keylogger software on your computer. Commercial
keyloggers are legitimate computer monitoring software whose most basic
function is to record everything that is typed on the keyboard.
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● Scan for rootkits. Select this option to scan for rootkits and objects hidden
using such software.
16.2.5. Antivirus Scan Wizard
Whenever you initiate an on-demand scan (for example, right-click a folder,
point to Bitdefender and select Scan with Bitdefender), the Bitdefender
Antivirus Scan wizard will appear. Follow the wizard to complete the scanning
process.
Note
If the scan wizard does not appear, the scan may be configured to run silently,
in the background. Look for the scan progress icon in the system tray. You
can click this icon to open the scan window and to see the scan progress.
Step 1 - Perform scan
Bitdefender will start scanning the selected objects. You can see real-time
information about the scan status and statistics (including the elapsed time,
an estimation of the remaining time and the number of detected threats).
To see more details, click the Show more link.
Wait for Bitdefender to finish scanning. The scanning process may take a
while, depending on the complexity of the scan.
Stopping or pausing the scan. You can stop scanning anytime you want by
clicking Stop. You will go directly to the last step of the wizard. To temporarily
stop the scanning process, just click Pause. You will have to click Resume
to resume scanning.
Password-protected archives. When a password-protected archive is
detected, depending on the scan settings, you may be prompted to provide
the password. Password-protected archives cannot be scanned unless you
provide the password. The following options are available:
● Password. If you want Bitdefender to scan the archive, select this option
and type the password. If you do not know the password, choose one of
the other options.
● Don't ask for a password and skip this object from scan. Select this option
to skip scanning this archive.
● Skip all password-protected items without scanning them. Select this
option if you do not want to be bothered about password-protected
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archives. Bitdefender will not be able to scan them, but a record will be
kept in the scan log.
Choose the desired option and click OK to continue scanning.
Step 2 - Choose actions
At the end of the scan, you will be prompted to choose the actions to be
taken on the detected files, if any.
Note
When you run a quick scan or a full system scan, Bitdefender will automatically
take the recommended actions on detected files during the scan. If there
remain unresolved threats, you will be prompted to choose the actions to be
taken on them.
The infected objects are displayed in groups, based on the malware they are
infected with. Click the link corresponding to a threat to find out more
information about the infected objects.
You can choose an overall action to be taken for all issues or you can select
separate actions for each group of issues. One or several of the following
options can appear on the menu:
Take proper actions
Bitdefender will take the recommended actions depending on the type
of detected file:
● Infected files. Files detected as infected match a malware signature
in the Bitdefender Malware Signature Database. Bitdefender will
automatically attempt to remove the malware code from the infected
file and reconstruct the original file. This operation is referred to as
disinfection.
Files that cannot be disinfected are moved to quarantine in order to
contain the infection. Quarantined files cannot be executed or opened;
therefore, the risk of getting infected disappears. For more information,
please refer to “Managing quarantined files” (p. 96).
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
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● Suspicious files. Files are detected as suspicious by the heuristic
analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender
Labs in order to be analyzed by the Bitdefender malware researchers.
If malware presence is confirmed, a signature is released to allow
removing the malware.
● Archives containing infected files.
● Archives that contain only infected files are deleted automatically.
● If an archive contains both infected and clean files, Bitdefender will
attempt to delete the infected files provided it can reconstruct the
archive with the clean files. If archive reconstruction is not possible,
you will be informed that no action can be taken so as to avoid losing
clean files.
Delete
Removes detected files from the disk.
If infected files are stored in an archive together with clean files,
Bitdefender will attempt to delete the infected files and reconstruct the
archive with the clean files. If archive reconstruction is not possible, you
will be informed that no action can be taken so as to avoid losing clean
files.
Take no action
No action will be taken on the detected files. After the scan is completed,
you can open the scan log to view information on these files.
Click Continue to apply the specified actions.
Step 3 - Summary
When Bitdefender finishes fixing the issues, the scan results will appear in
a new window. If you want comprehensive information on the scanning
process, click Show Log to view the scan log.
Click Close to close the window.
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Important
In most cases Bitdefender successfully disinfects the infected files it detects
or it isolates the infection. However, there are issues that cannot be solved
automatically. If required, please restart your system in order to complete the
cleaning process. For more information and instructions on how to remove
malware manually, please refer to “Removing malware from your system” (p.
158).
16.2.6. Checking scan logs
Each time a scan is performed, a scan log is created and Bitdefender records
the detected issues in the Antivirus window. The scan log contains detailed
information about the logged scanning process, such as scanning options,
the scanning target, the threats found and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these
steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Events from the
drop-down menu.
3. In the Events window, select Antivirus from the corresponding drop-down
menu.
This is where you can find all malware scan events, including threats
detected by on-access scanning, user-initiated scans and status changes
for automatic scans.
4. In the events list, you can check what scans have been performed recently.
Click an event to view details about it.
5. To open the scan log, click View log.
16.3. Automatic scan of removable media
Bitdefender automatically detects when you connect a removable storage
device to your computer and scans it in the background. This is recommended
in order to prevent viruses and other malware from infecting your computer.
Detected devices fall into one of these categories:
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● CDs/DVDs
● USB storage devices, such as flash pens and external hard-drives
● mapped (remote) network drives
You can configure automatic scan separately for each category of storage
devices. Automatic scan of mapped network drives is off by default.
16.3.1. How does it work?
When it detects a removable storage device, Bitdefender starts scanning it
for malware in the background (provided automatic scan is enabled for that
type of device). A Bitdefender scan
icon will appear in the system tray.
You can click this icon to open the scan window and to see the scan progress.
If Autopilot is on, you will not be bothered about the scan. The scan will only
be logged and information about it will be available in the Events window.
If Autopilot is off:
1. You will be notified through a pop-up window that a new device has been
detected and it is being scanned.
2. In most cases, Bitdefender automatically removes detected malware or
isolates infected files into quarantine. If there are unresolved threats after
the scan, you will be prompted to choose the actions to be taken on them.
Note
Take into account that no action can be taken on infected or suspicious
files detected on CDs/DVDs. Similarly, no action can be taken on infected
or suspicious files detected on mapped network drives if you do not have
the appropriate privileges.
3. When the scan is completed, the scan results window is displayed to
inform you if you can safely access files on the removable media.
This information may be useful to you:
● Please be careful when using a malware-infected CD/DVD, because the
malware cannot be removed from the disc (the media is read-only). Make
sure real-time protection is turned on to prevent malware from spreading
to your system. It is best practice to copy any valuable data from the disc
to your system and then dispose of the disc.
● In some cases, Bitdefender may not be able to remove malware from
specific files due to legal or technical constraints. Such an example are
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files archived using a proprietary technology (this is because the archive
cannot be recreated correctly).
To find out how to deal with malware, please refer to “Removing malware
from your system” (p. 158).
16.3.2. Managing removable media scan
To manage automatic scan of removable media, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
For best protection, it is recommended to turn on automatic scan for all
types of removable storage devices.
The scanning options are pre-configured for the best detection results. If
infected files are detected, Bitdefender will try to disinfect them (remove the
malware code) or to move them to quarantine. If both actions fail, the
Antivirus Scan wizard will allow you to specify other actions to be taken on
infected files. The scanning options are standard and you cannot change
them.
16.4. Configuring scan exclusions
Bitdefender allows excluding specific files, folders or file extensions from
scanning. This feature is intended to avoid interference with your work and
it can also help improve system performance. Exclusions are to be used by
users having advanced computer knowledge or, otherwise, following the
recommendations of a Bitdefender representative.
You can configure exclusions to apply to on-access or on-demand scanning
only, or to both. The objects excluded from on-access scanning will not be
scanned, no matter if they are accessed by you or by an application.
Note
Exclusions will NOT apply for contextual scanning. Contextual scanning is a
type of on-demand scanning: you right-click the file or folder you want to scan
and select Scan with Bitdefender.
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16.4.1. Excluding files or folders from scanning
To exclude specific files or folders from scanning, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded files and folders link. In the window that appears, you
can manage the files and folders excluded from scanning.
7. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, select the file or folder that you want to be excluded from
scanning and then click OK. Alternatively, you can type (or copy and
paste) the path to the file or folder in the edit field.
c. By default, the selected file or folder is excluded from both on-access
and on-demand scanning. To change when to apply the exclusion,
select one of the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
16.4.2. Excluding file extensions from scanning
When you exclude a file extension from scanning, Bitdefender will no longer
scan files with that extension, regardless of their location on your computer.
The exclusion also applies to files on removable media, such as CDs, DVDs,
USB storage devices or network drives.
Important
Use caution when excluding extensions from scanning because such
exclusions can make your computer vulnerable to malware.
To exclude file extensions from scanning, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
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3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded extensions link. In the window that appears, you can
manage the file extensions excluded from scanning.
7. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Enter the extensions that you want to be excluded from scanning,
separating them with semicolons (;). Here is an example:
txt;avi;jpg
c. By default, all files with the specified extensions are excluded from
both on-access and on-demand scanning. To change when to apply
the exclusion, select one of the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
16.4.3. Managing scan exclusions
If the configured scan exclusions are no longer needed, it is recommended
that you delete them or disable scan exclusions.
To manage scan exclusions, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab. Use the options in the
Files and folders section to manage scan exclusions.
5. To remove or edit scan exclusions, click one of the available links. Proceed
as follows:
● To remove an entry from the table, select it and click the Remove button.
● To edit an entry from the table, double-click it (or select it and click the
Edit button). A new window will appear where you can change the
extension or the path to be excluded and the type of scanning you want
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them to be excluded from, as needed. Make the necessary changes,
then click Modify.
6. To turn off scan exclusions, use the corresponding switch.
16.5. Managing quarantined files
Bitdefender isolates the malware-infected files it cannot disinfect and the
suspicious files in a secure area named quarantine. When a virus is in
quarantine it cannot do any harm because it cannot be executed or read.
By default, quarantined files are automatically sent to Bitdefender Labs in
order to be analyzed by the Bitdefender malware researchers. If malware
presence is confirmed, a signature is released to allow removing the malware.
In addition, Bitdefender scans the quarantined files after each malware
signature update. Cleaned files are automatically moved back to their original
location.
To check and manage quarantined files, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Quarantine tab.
5. Quarantined files are managed automatically by Bitdefender according
to the default quarantine settings. Though not recommended, you can
adjust the quarantine settings according to your preferences.
Rescan quarantine after virus definitions update
Keep this option turned on to automatically scan quarantined files
after each virus definitions update. Cleaned files are automatically
moved back to their original location.
Submit suspicious quarantined files for further analysis
Keep this option turned on to automatically send quarantined files to
Bitdefender Labs. The sample files will be analyzed by the Bitdefender
malware researchers. If malware presence is confirmed, a signature
is released to allow removing the malware.
Delete content older than {30} days
By default, quarantined files older than 30 days are automatically
deleted. If you want to change this interval, type a new value in the
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corresponding field. To disable automatic deletion of old quarantined
files, type 0.
6. To delete a quarantined file, select it and click the Delete button. If you
want to restore a quarantined file to its original location, select it and click
Restore.
16.6. Active Virus Control
Bitdefender Active Virus Control is an innovative proactive detection
technology which uses advanced heuristic methods to detect new potential
threats in real time.
Active Virus Control continuously monitors the applications running on the
computer, looking for malware-like actions. Each of these actions is scored
and an overall score is computed for each process. When the overall score
for a process reaches a given threshold, the process is considered to be
harmful and it is blocked automatically.
If Autopilot is off, you will be notified through a pop-up window about the
blocked application. Otherwise, the application will be blocked without any
notification. You can check what applications have been detected by Active
Virus Control in the Events window.
16.6.1. Checking detected applications
To check the applications detected by Active Virus Control, follow these
steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Events from the
drop-down menu.
3. In the Events window, select Antivirus from the corresponding drop-down
menu.
4. Click an event to view details about it.
5. If you trust the application, you can configure Active Virus Control not to
block it anymore by clicking Allow and monitor. Active Virus Control will
continue to monitor excluded applications. If an excluded application is
detected to perform suspicious activities, the event will simply be logged
and reported to Bitdefender Cloud as detection error.
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16.6.2. Turning on or off Active Virus Control
To turn on or off Active Virus Control, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click the switch to turn on or off Active Virus Control.
16.6.3. Adjusting the Active Virus Control protection
If you notice that Active Virus Control detects legitimate applications often,
you should set a more permissive protection level.
To adjust the Active Virus Control protection, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Make sure Active Virus Control is turned on.
6. Drag the slider along the scale to set the desired protection level. Use the
description on the right side of the scale to choose the protection level
that better fits your security needs.
Note
As you set the protection level higher, Active Virus Control will require fewer
signs of malware-like behavior to report a process. This will lead to a higher
number of applications being reported and, at the same time, to an
increased likelihood of false positives (clean applications detected as
malicious).
16.6.4. Managing excluded processes
You can configure exclusion rules for trusted applications so that Active
Virus Control does not block them if they perform malware-like actions.
Active Virus Control will continue to monitor excluded applications. If an
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excluded application is detected to perform suspicious activities, the event
will simply be logged and reported to Bitdefender Cloud as detection error.
To manage Active Virus Control process exclusions, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Click the Excluded processes link. In the window that appears, you can
manage the Active Virus Control process exclusions.
6. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded
and then click OK.
c. Keep the Allow option selected to prevent Active Virus Control from
blocking the application.
d. Click Add.
7. To remove or edit exclusions, proceed as follows:
● To remove an entry from the table, select it and click the Delete button.
● To edit an entry from the table, double-click it (or select it) and click the
Modify button. Make the necessary changes, then click Modify.
8. Save the changes and close the window.
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17. WEB PROTECTION
Bitdefender Web protection ensures a safe browsing experience by alerting
you about potential phishing web pages.
Bitdefender provides real-time web protection for:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
To configure Web protection settings, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Web Protection module.
Click the switches to turn on or off:
● Showing the Bitdefender toolbar in the web browser.
Note
The Bitdefender browser toolbar is not enabled by default.
● Search Advisor, a component that rates the results of your search engine
queries and the links posted on social networking websites by placing an
icon next to every result:
You should not visit this web page.
This web page may contain dangerous content. Exercise caution if you
decide to visit it.
This is a safe page to visit.
Search Advisor rates the search results from the following web search
engines:
● Google
● Yahoo!
● Bing
● Baidu
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Search Advisor rates the links posted on the following online social
networking services:
● Facebook
● Twitter
● Scanning SSL web traffic.
More sophisticated attacks might use secure web traffic to mislead their
victims. It is therefore recommended to enable SSL scanning.
● Protection against fraud.
● Protection against phishing.
You can create a list of web sites that will not be scanned by the Bitdefender
antimalware, antiphishing and antifraud engines. The list should contain
only web sites you fully trust. For example, add the web sites where you
currently shop online.
To configure and manage web sites using the web protection provided by
Bitdefender, click the Whitelist link. A new window will appear.
To add a site to the whitelist, provide its address in the corresponding field
and click Add.
To remove a web site from the list, select it in the list and click the
corresponding Remove link.
Click Save to save the changes and close the window.
17.1. Bitdefender protection in the web browser
Bitdefender integrates directly through an intuitive and easy-to-use toolbar
into the following web browsers:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
The Bitdefender toolbar is not your typical browser toolbar. The only thing
it ads to your browser is a small dragger
at the top of every web page.
Click it to see the toolbar.
The Bitdefender toolbar contains the following elements:
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Page Rating
Depending on how Bitdefender classifies the web page you are currently
viewing, one of the following ratings is displayed on the left side of the
toolbar:
● The message "Page not safe" appears on a red background - you should
leave the web page immediately. To find out more about this threat,
click the + symbol on the page rating.
● The message "Caution is advised" appears on an orange background
- this web page may contain dangerous content. Exercise caution if
you decide to visit it.
● The message "This page is safe" appears on a green background - this
is a safe page to visit.
Sandbox
Click
to launch the browser in a Bitdefender-provided environment,
isolating it from the operating system. This prevents browser-based
threats from exploiting browser vulnerabilities to gain control of your
system. Use Sandbox when visiting web pages you suspect may contain
malware.
Browser windows opened in Sandbox will be easily recognizable through
their modified outline and Sandbox icon added at the center of the title
bar.
Note
Sandbox is not available on computers running Windows XP.
Settings
Click
to select individual features to turn on or off:
● Antiphishing Filter
● Antimalware Web Filter
● Search Advisor
Power Switch
To enable / disable the toolbar features completely, click
side of the toolbar.
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17.2. Bitdefender alerts in the browser
Whenever you try to visit a website classified as unsafe, the website is
blocked and a warning page is displayed in your browser.
The page contains information such as the website URL and the detected
threat.
You have to decide what to do next. The following options are available:
● Navigate away from the web page by clicking Take me back to safety.
● Disable blocking pages that contain phishing by clicking Disable
Antiphishing filter.
● Disable blocking pages that contain malware by clicking Disable
Antimalware filter.
● Add the page to the Antiphishing whitelist by clicking Add to whitelist. The
page will no longer be scanned by Bitdefender Antiphishing engines.
● Proceed to the web page, despite the warning, by clicking I understand
the risks, take me there anyway.
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18. DATA PROTECTION
Data protection prevents sensitive data leaks when you are online.
Consider a simple example: you have created a data protection rule that
protects your credit card number. If a spyware software somehow manages
to install on your computer, it cannot send your credit card number via e-mail,
instant messages or web pages. Moreover, your children cannot use it to
buy online or reveal it to people they met on the Internet.
18.1. About data protection
Whether it is your e-mail or your credit card number, when they fall into the
wrong hands such information may cause you damage: you may find yourself
drowning in spam messages or you might be surprised to access an emptied
account.
Based on the rules you create, Data Protection scans the web, e-mail and
instant messaging traffic leaving your computer for specific character strings
(for example, your credit card number). If there is a match, the respective
web page, e-mail or instant message is blocked.
You can create rules to protect any piece of information you might consider
personal or confidential, from your phone number or e-mail address to your
bank account information. Multiuser support is provided so that users logging
on to different Windows user accounts can configure and use their own
rules. If your Windows account is an administrator account, the rules you
create can be configured to also apply when other users of the computer
are logged on to their Windows user accounts.
18.2. Configuring data protection
If you want to use data protection, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.
4. Make sure data protection is enabled.
5. Create rules to protect your sensitive data. For more information, please
refer to “Creating data protection rules” (p. 105).
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18.2.1. Creating data protection rules
To create a rule, click the Add rule button and follow the configuration wizard.
You can navigate through the wizard using the Next and Back buttons. To
exit the wizard, click Cancel.
1. Describe Rule
You must set the following parameters:
● Rule Name - type the name of the rule in this edit field.
● Rule Type - choose the rule type (address, name, credit card, PIN, SSN,
etc).
● Rule Data - type the data you want to protect in this edit field. For
example, if you want to protect your credit card number, type all or part
of it here.
Important
It is recommended to enter at least three characters in order to avoid
mistakenly blocking messages and web pages. However, for extra safety,
only enter partial data (for example, only a part of your credit card
number).
● Rule Description - enter a short description of the rule in the edit field.
Since the blocked data (character string) is not displayed in plain text
when accessing the rule, the description should help you easily identify
it.
2. Configure rule settings
a. Select the type of traffic you want Bitdefender to scan.
● Scan Web (HTTP traffic) - scans the HTTP (web) traffic and blocks
the outgoing data that matches the rule data.
● Scan e-mail (SMTP traffic) - scans the SMTP (mail) traffic and blocks
the outgoing e-mail messages that contain the rule data.
You can choose to apply the rule only if the rule data matches whole
words or if the rule data and the detected string case match.
b. Specify the users for which the rule applies.
● Only for me (current user) - the rule will apply only to your user
account.
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● All users - the rule will apply to all Windows accounts.
● Limited user accounts - the rule will apply to you and all limited
Windows accounts.
Click Finish. The rule will appear in the table.
From now on, any attempt to send the rule data through the selected
protocols will fail. An entry will be displayed in the Events window indicating
that Bitdefender has blocked identity specific content from being sent.
18.3. Managing rules
To manage the data protection rules:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.
You can see the rules created so far listed in the table.
To delete a rule, select it and click the Remove rule button.
To edit a rule, select it and click the Edit rule button. A new window will
appear. Here you can change the name, description and parameters of the
rule (type, data and traffic). Click OK to save the changes.
18.4. Deleting files permanently
When you delete a file, it can no longer be accessed through normal means.
However, the file continues to be stored on the hard disk until it is overwritten
when copying new files.
The Bitdefender File Shredder will help you permanently delete data by
physically removing it from your hard disk.
You can quickly shred files or folders from your computer using the Windows
contextual menu, by following these steps:
1. Right-click the file or folder you want to permanently delete.
2. Select Bitdefender > File Shredder in the context menu that appears.
3. A confirmation window will appear. Click Yes to start the File Shredder
wizard.
4. Wait for Bitdefender to finish shredding the files.
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5. The results are displayed. Click Close to exit the wizard.
Alternatively, you can shred files from the Bitdefender interface.
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Under the Data Protection module, select File Shredder.
4. Follow the File Shredder wizard:
a. Select file/folder
Add the files or folders you want to be permanently removed.
b. Shredding Files
Wait for Bitdefender to finish shredding the files.
c. Results
The results are displayed. Click Close to exit the wizard.
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19. VULNERABILITY
An important step in protecting your computer against malicious persons
and applications is to keep up to date the operating system and the
applications you regularly use. You should also consider disabling Windows
settings that make the system more vulnerable to malware. Moreover, to
prevent unauthorized physical access to your computer, strong passwords
(passwords that cannot be easily guessed) must be configured for each
Windows user account.
Bitdefender automatically checks your system for vulnerabilities and alerts
you about them. System vulnerabilities include the following:
● outdated applications on your computer.
● missing Windows updates.
● weak passwords to Windows user accounts.
Bitdefender provides two easy ways to fix the vulnerabilities of your system:
● You can scan your system for vulnerabilities and fix them step by step
using the Vulnerability Scan option.
● Using automatic vulnerability monitoring, you can check and fix detected
vulnerabilities in the Events window.
You should check and fix system vulnerabilities every one or two weeks.
19.1. Scanning your system for vulnerabilities
To fix system vulnerabilities using the Vulnerability Scan option, follow these
steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Vulnerability module, select Vulnerability Scan.
4. Wait for Bitdefender to check your system for vulnerabilities. To stop the
scanning process, click the Skip button at the top of the window.
a. Application updates
If an application is not up to date, click the provided link to download
the latest version.
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Click View details to see information about the application that needs
to be updated.
b. Windows updates
Click View details to see the list of critical Windows updates that are
not currently installed on your computer.
To initiate the installation of selected updates, click Install updates.
Please note that it may take a while to install the updates and some of
them may require a system restart to complete the installation. If
required, restart the system at your earliest convenience.
c. Weak passwords
You can see the list of the Windows user accounts configured on your
computer and the level of protection their password provides.
Click View details to modify the weak passwords. You can choose
between asking the user to change the password at the next logon or
changing the password yourself immediately. For a strong password,
use a combination of uppercase and lowercase letters, numbers and
special characters (such as #, $ or @).
In the upper-right corner of the window you can filter the results according
to your preferences.
19.2. Using automatic vulnerability monitoring
Bitdefender scans your system for vulnerabilities regularly, in the background,
and keeps records of detected issues in the Events window.
To check and fix the detected issues, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select Events from the
drop-down menu.
3. In the Events window, select Vulnerability.
4. You can see detailed information regarding the detected system
vulnerabilities. Depending on the issue, to fix a specific vulnerability
proceed as follows:
● If Windows updates are available, click Update now.
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● If an application is outdated, click Update now to find a link to the vendor
web page from where you can install the latest version of that
application.
● If a Windows user account has a weak password, click Change password
to force the user to change the password at the next logon or change
the password yourself. For a strong password, use a combination of
uppercase and lowercase letters, numbers and special characters (such
as #, $ or @).
● If the Windows Autorun feature is enabled, click Disable to disable it.
To configure the vulnerability monitoring settings, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Vulnerability module.
4. Click the switch to turn on or off Vulnerability scan.
Important
To be automatically notified about system or application vulnerabilities,
keep the Vulnerability scan option enabled.
5. Choose the system vulnerabilities you want to be regularly checked by
using the corresponding switches.
Critical Windows updates
Check if your Windows operating system has the latest critical security
updates from Microsoft.
Application updates
Check if applications installed on your system are up-to-date. Outdated
applications can be exploited by malicious software, making your PC
vulnerable to outside attacks.
Weak passwords
Check whether the passwords of the Windows accounts configured
on the system are easy to guess or not. Setting passwords that are
hard to guess (strong passwords) makes it very difficult for hackers
to break into your system. A strong password includes uppercase
and lowercase letters, numbers and special characters (such as #, $
or @).
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Media autorun
Check the status of the Windows Autorun feature. This feature enables
applications to be automatically started from CDs, DVDs, USB drives
or other external devices.
Some types of malware use Autorun to spread automatically from
removable media to the PC. This is why it is recommended to disable
this Windows feature.
Note
If you turn off monitoring of a specific vulnerability, related issues will no
longer be recorded in the Events window.
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20. SAFEPAY SECURITY FOR ONLINE TRANSACTIONS
The computer is fast becoming the main tool for shopping and banking.
Paying bills, transferring money, buying pretty much anything you can imagine
has never been quicker or easier.
This involves sending personal information, account and credit card data,
passwords and other types of private information over the Internet, in other
words exactly the type of information flow that cyber-criminals are very
interested to tap into. Hackers are relentless in their efforts to steal this
information, so you can never be too careful about securing online
transactions.
Bitdefender Safepay™ is first of all a protected browser, a sealed environment
that is designed to keep your online banking, e-shopping and any other type
of online transaction private and secure.
For the best privacy protection, Bitdefender Wallet has been integrated into
Bitdefender Safepay™ to secure your credentials whenever you want to
access private online locations. For more information, please refer to “Wallet
protection for your credentials” (p. 118).
Bitdefender Safepay™ offers the following features:
● It blocks access to your desktop and any attempt to take snapshots of
your screen.
● It protects your secret passwords while browsing online with Wallet.
● It comes with a virtual keyboard which, when used, makes it impossible
for hackers to read your keystrokes.
● It is completely independent from your other browsers.
● It comes with built-in hotspot protection to be used when your computer
is connected to unsecured Wi-fi networks.
● It supports bookmarks and allows you to navigate between your favorite
banking/shopping sites.
● It is not limited to banking and e-shopping. Any website can be opened in
Bitdefender Safepay™.
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20.1. Using Bitdefender Safepay™
By default, Bitdefender detects when you navigate to an online banking site
or online shop in any browser on your computer and prompts you to launch
it in Bitdefender Safepay™.
To access the main interface of Bitdefender Safepay™, use one of the
following methods:
● From the Bitdefender interface:
1. Open the Bitdefender window.
2. Click the Safepay action button on the right side of the window.
● From Windows:
● In Windows XP, Windows Vista and Windows 7:
1. Click Start and go to All Programs.
2. Click Bitdefender.
3. Click Bitdefender Safepay™ or, quicker, click the Safepay action button
on the right side of the Bitdefender interface.
● In Windows 8:
Locate Bitdefender Safepay™ from the Windows Start screen (for
example, you can start typing "Bitdefender Safepay™" directly in the
Start screen) and then click the icon. Alternatively, click the Safepay
action button on the right side of the Bitdefender interface.
Note
If the Adobe Flash Player plugin is not installed or is outdated, a Bitdefender
message will be displayed. Click the corresponding button to continue.
After the installation process is completed, you will have to manually reopen
the Bitdefender Safepay™ browser to continue your work.
If you are used to web browsers, you will have no trouble using Bitdefender
Safepay™ - it looks and behaves like a regular browser:
● enter URLs you want to go to in the address bar.
● add tabs to visit multiple websites in the Bitdefender Safepay™ window
by clicking .
● navigate back and forward and refresh pages using
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● access Bitdefender Safepay™ settings by clicking
.
● protect your passwords with Wallet by clicking
.
● manage your bookmarks by clicking
next to the address bar.
● open the virtual keyboard by clicking
.
● increase or decrease the browser size by pressing simultaneously Ctrl and
the +/- keys in the numeric keypad.
20.2. Configuring settings
Click
to configure the following settings:
General Bitdefender Safepay™ behavior
Choose what will happen when you access an online shop or Internet
banking site in your regular web browser:
● Automatically open in Bitdefender Safepay™.
● Have Bitdefender prompt you for action each time.
● Never use Bitdefender Safepay™ for pages visited in a regular browser.
Domains list
Choose how Bitdefender Safepay™ will behave when you visit websites
from specific domains in your regular web browser by adding them to
the domains list and selecting the behavior for each one:
● Automatically open in Bitdefender Safepay™.
● Have Bitdefender prompt you for action each time.
● Never use Bitdefender Safepay™ when visiting a page from the domain
in a regular browser.
Blocking pop-ups
You can choose to block pop-ups by clicking the corresponding switch.
You can also create a list of web sites to allow pop-ups from. The list
should contain only web sites you fully trust.
To add a site to the list, provide its address in the corresponding field
and click Add domain.
To remove a web site from the list, select it in the list and click the
corresponding Remove link.
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20.3. Managing bookmarks
If you disabled the automatic detection of some or all websites, or Bitdefender
simply doesn't detect certain websites, you can add bookmarks to Bitdefender
Safepay™ so that you can easily launch favorite websites in the future.
Follow these steps to add a URL to Bitdefender Safepay™ bookmarks:
1. Click
next to the address bar to open the Bookmarks page.
Note
The Bookmarks page is opened by default when you start Bitdefender
Safepay™.
2. Click the + button to add a new bookmark.
3. Enter the URL and the title of the bookmark and click Create. The URL is
also added to the Domains list on the settings page.
20.4. Hotspot protection for unsecured networks
When using Bitdefender Safepay™ while connected to unsecured Wi-fi
networks (for example, a public hotspot) an extra layer of security is offered
by the Hotspot protection feature. This service encrypts Internet
communication over unsecured connections, helping you maintain your
privacy no matter what network you are connected to.
The following prerequisites must be met for Hotspot protection to work:
● You are logged in to a MyBitdefender account from Bitdefender Antivirus
Plus 2015.
● Your computer is connected to an unsecured network.
Once the prerequisites are met, Bitdefender will automatically prompt you
to use the secured connection whenever you open Bitdefender Safepay™.
All you need to do is enter your MyBitdefender credentials when prompted.
The secure connection will be initialized and a message will be displayed in
the Bitdefender Safepay™ window when the connection is established. The
symbol
appears in front of the URL in the address bar to help you easily
identify secure connections.
To improve your visual browsing experience, you can choose to enable Adobe
Flash and Java plugins by clicking Show advanced settings.
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You may need to acknowledge the action.
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21. ID THEFT PROTECTION
To protect you against identity theft, Bitdefender comes with the ID Theft
Protection service.
This service monitors your credit card and delivers alerts to your desktop
when new information is found on your credit report. When using ID Theft
Protection, you get real-time alerts when critical new information is detected
on your credit report and you are constantly informed of the changes that
could impact your credit score. Bitdefender comes with a limited free version.
For concrete details about your card you need to upgrade to a paid version
through your MyBitdefender online account.
To activate ID Theft Protection, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the ID Theft Protection module.
4. Turn on or off ID Theft Protection by clicking the corresponding switch.
ID Theft Protection can also be configured through your MyBitdefender
account. Click the provided link to log in to https://my.bitdefender.com,
where you can learn more about this service and set up identity protection.
Note
This service is available only for users in the United States.
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22. WALLET PROTECTION FOR YOUR CREDENTIALS
We use our computers to shop online or pay our bills, to connect to social
media platforms or log in with instant messaging applications.
But as everybody knows, it’s not always easy to remember the password!
And if we are not careful while browsing online, our private information, such
as our e-mail address, our instant messaging ID or our credit card data can
be compromised.
To keep your passwords or your personal data on a sheet of paper or in the
computer can be dangerous because they can be accessed and used by
people who want to steal and use that information. And to remember each
password you have set for your online accounts or for your favorite websites
is not an easy task.
Therefore, is there a way to make sure that we find our passwords when we
need them? And can we rest assured that our secret passwords are always
safe?
Wallet is the password manager that helps you keep track of your passwords,
protects your privacy and provides a secure browsing experience.
Using a single master password to access your credentials, Wallet makes it
easy for you to keep your passwords safe.
To offer the best protection for your online activities, Wallet is integrated
with Bitdefender Safepay™ and provides a unified solution for the various
ways in which your private data can be compromised.
Wallet protects the following private information:
● Personal information, such as the e-mail address or the phone number
● Login credentials for the websites
● Bank account information or the credit card number
● Access data to the e-mail accounts
● Passwords for the applications
● Passwords for the Wi-Fi networks
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22.1. Configuring the Wallet
Once the installation is finished and you open your browser, you will be
notified through a pop-up window that you can use Wallet for an easier
browsing experience.
Click Explore to start the setup wizard for the Wallet. Follow the wizard to
complete the setup process.
Two tasks can be performed during this step:
● Create a new Wallet database to protect your passwords.
During the setup process, you will be asked to protect your Wallet with a
master password. The password should be strong and contain at least 7
characters.
To create a strong password use minimum one number or symbol, and
one upper case character. Once you have set a password, anyone trying
to access the Wallet will first have to provide the password.
At the end of the setup process, the following Wallet settings are enabled
by default:
● Save credentials automatically in Wallet.
● Ask for my master password when I login to my computer.
● Automatically lock Wallet when I leave my PC unattended.
● Import an existing database if you previously used Wallet on your system.
Export the Wallet database
To export your Wallet database, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Under the Wallet module, select Export Wallet.
4. Follow the steps to export the Wallet database to a location on your
system.
Create a new Wallet database
To create a new Wallet database, follow these steps:
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1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Under the Wallet module, select Create new Wallet.
4. A warning window will appear informing you that the data currently stored
in the Wallet will be deleted. Click Yes to wipe the existing database and
to continue with the wizard. To exit the wizard, click No.
Manage your Wallet credentials
To manage your passwords, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Under the Wallet module, select Open Wallet.
A new window will appear. Select the desired category from the upper part
of the window:
● Identity
● Websites
● Online banking
● E-mail client
● Applications
● Wi-Fi Networks
Adding/ editing the credentials
● To add a new password, choose the desired category from the top, click
+ Add item, insert the information in the corresponding fields and click the
Save button.
● To edit an entry from the table, select it and click the Edit button.
● To exit, click Cancel.
● To remove an entry, select it, click the Edit button and choose Delete.
22.2. Turning on or off the Wallet protection
To turn the Wallet protection on or off, follow these steps:
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1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, click the switch to turn on or off Wallet.
22.3. Managing the Wallet settings
To configure the master password in detail, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, select the Master password tab.
The following options are available:
● Ask for my master password when I login to my PC - you will be prompted
to insert your master password when you access the computer.
● Ask for my master password when I open my browsers and apps - you will
be prompted to insert your master password when you access a browser
or an application.
● Automatically lock Wallet when I leave my PC unattended - you will be
prompted to insert your master password when you return to your computer
after 15 minutes.
Important
Be sure to remember your master password or keep a record of it in a safe
place. If you forget the password, you will have to reinstall the program or
contact Bitdefender for support.
Improve your experience
To select the browsers or the applications where you want to integrate the
Wallet, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
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4. In the Wallet window, select the Enhanced apps tab.
Check an application to use the Wallet and improve your experience:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safepay
● Yahoo! Messenger
● Skype
Configuring the Autofill
The Autofill feature makes it easy for you to connect with your favorite
websites or to log in with your online accounts. The first time you enter your
login credentials and personal information into your web browser, they are
automatically secured into the Wallet.
To configure the Autofill settings, follow these steps:
1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, select the Autofill settings tab.
5. Configure the following options:
● Autofill login credentials:
● Autofill login credentials every time - the credentials are inserted
automatically into the browser.
● Let me choose when I want to autofill my login credentials - you can
choose when to autofill the credentials into the browser.
● Configure how Wallet secures your credentials:
● Save credentials automatically in Wallet - the login credentials and
other identifiable information such as your personal and credit card
details are automatically saved and updated into the Wallet.
● Ask me every time - you will be asked every time if you want to add
your credentials to the Wallet.
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● Do not save, I will update the information manually - the credentials
can be added only manually into the Wallet.
● Autofill forms:
● Prompt my fill options when I visit a page with forms - a popup with
the fill options will appear every time Bitdefender detects that you
want to perform an online payment or to sign up.
Manage the Wallet information from your browser
You can easily manage the Wallet directly from your browser, to have all the
important data at hand. The Wallet add-on is supported by the following
browsers: Google Chrome, Internet Explorer and Mozilla Firefox, and is also
also integrated with Safepay.
To access the Wallet extension, open your web browser, allow the add-on to
be installed and click the
icon on the toolbar.
The Wallet extension contains the following options:
● Open Wallet - opens the Wallet.
● Lock Wallet - locks the wallet.
● Websites - opens a submenu with all the websites logins stored in the
Wallet. Click Add website to add new websites into the list.
● Fill forms - opens a submenu containing the information you added for a
specific category. From here you can add new data to your Wallet.
● Settings - opens the Wallet settings window.
● Report issue - report any issue you encounter with the Bitdefender Wallet.
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23. SAFEGO PROTECTION FOR FACEBOOK
You trust your online friends, but do you trust their computers? Use Safego
protection for Facebook to protect your account and your friends from online
threats.
Safego is a Bitdefender application developed to keep your Facebook account
safe. Its role is to scan the links you receive from your friends and monitor
your account privacy settings.
Note
A MyBitdefender account is required in order to use this feature.
For more information, please refer to “MyBitdefender account” (p. 38).
These are the main features available for your Facebook account:
● automatically scans the posts in your News Feed for malicious links.
● protects your account against online threats.
When it detects a post or a comment which is a spam, a phishing or a
malware, you will receive a warning message.
● warns your friends on suspicious links posted on their News Feed.
● helps you build a safe network of friends using the Friend’O’Meter feature.
● get a system safety status check provided by Bitdefender QuickScan.
To access Safego for Facebook, follow these steps:
● From the Bitdefender interface:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the Safego module, select Activate for Facebook.
You will be directed to your account.
4. Use your Facebook login information to connect to the Safego
application.
5. Allow Safego access to your Facebook account.
If Safego has already been activated, you will be able to access statistics
regarding its activity by selecting Reports for Facebook in the menu.
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● From MyBitdefender account:
1. Go to: https://my.bitdefender.com.
2. Log in to your account using your user name and password.
3. Click Facebook Protection.
A message informing you that Facebook protection is not activated for
your account is displayed.
4. Click Activate in order to continue.
You will be directed to your account.
5. Use your Facebook login information to connect to the Safego
application.
6. Allow Safego access to your Facebook account.
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24. USB IMMUNIZER
The Autorun feature built into Windows operating systems is a very useful
tool that allows computers to automatically execute a file from media
connected to it. For example, software installations can start automatically
when a CD is inserted into the optical drive.
Unfortunately, this feature can also be used by malware to automatically
launch and infiltrate your computer from rewritable media such as USB flash
drives and memory cards connected through card readers. Numerous Autorun
based attacks have been created in recent years.
With USB Immunizer you can prevent any NTFS, FAT32 or FAT formatted
flash drive from automatically executing malware ever again. Once an USB
device is immunized, malware can no longer configure it to run a certain
application when the device is connected to a computer running Windows.
To immunize an USB device, follow these steps:
1. Connect the flash drive to your computer.
2. Browse your computer to locate the removable storage device and
right-click its icon.
3. In the contextual menu, point to Bitdefender and select Immunize this
drive.
Note
If the drive has already been immunized, the message The USB device is
protected against autorun-based malware will appear instead of the
Immunize option.
To prevent your computer from launching malware from unimmunized USB
devices, disable the media autorun feature. For more information, please
refer to “Using automatic vulnerability monitoring” (p. 109).
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25. MANAGING YOUR COMPUTERS REMOTELY
Your MyBitdefender account allows you to manage the Bitdefender products
installed on your computers remotely.
Use MyBitdefender to create and apply tasks to your computers from a
remote location.
Any computer will be managed from MyBitdefender account if it meets the
following conditions:
● you have installed Bitdefender Antivirus Plus 2015 product on the computer
● you have linked the Bitdefender product to the MyBitdefender account.
● the computer is connected to the Internet
25.1. Accessing MyBitdefender
Bitdefender enables you to control the security of your computers by adding
tasks to your Bitdefender products.
With Bitdefender you can access your MyBitdefender account on any
computer or mobile device connected to the Internet.
Access MyBitdefender:
● On any device with Internet access:
1. Open a web browser.
2. Go to: https://my.bitdefender.com
3. Log in to your account using your user name and password.
● From your Bitdefender interface:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select MyBitdefender
from the drop-down menu.
25.2. Running tasks on the computers
To run a task on one of your computers, access your MyBitdefender account.
If you click a computer icon at the bottom of the window, you can see all the
administrative tasks you can run on the remote computer.
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Product registration
Allows you to register Bitdefender on the remote computer by entering
a license key.
Perform a complete scan of your PC
Allows you to run a complete scan on the remote computer.
Scan critical areas to detect active malware
Allows you to run a quick scan on the remote computer.
Fix critical issues
Allows you to fix the issues that are affecting the security of the remote
computer.
Product update
Initiates the update process for the Bitdefender product installed on this
computer.
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SYSTEM OPTIMIZATION
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26. TUNEUP
Bitdefender comes with a TuneUp module that helps you maintain the
integrity of your system. The maintenance tools offered are critical for the
improvement of your system's responsiveness and the efficient management
of the hard drive space.
Bitdefender provides the following PC tune-up tools:
● OneClick Optimizer analyzes and improves your system speed by running
multiple tasks with a single click on a button.
● Startup Optimizer reduces your system startup time by stopping
unnecessary applications from running when the PC is rebooted.
● PC Clean-Up removes the temporary Internet files and cookies, unused
system files and recent documents shortcuts.
● Disk Defragmenter physically reorganizes the data on the hard disk so
that the pieces of each file are stored close together and continuously.
● Registry Cleaner identifies and deletes invalid or outdated references in
the Windows Registry. In order to keep the Windows Registry clean and
optimized, it is recommended to run the Registry Cleaner monthly.
● Registry Recovery can retrieve registry keys previously deleted from the
Windows Registry using Bitdefender Registry Cleaner.
● Duplicate Finder finds and deletes files that are duplicated in your system.
26.1. Optimizing your system speed with a single click
Issues such as hard disk failures, leftover registry files and browser history,
may slow down your computer work, which may become nagging for you.
All these can now be fixed with one single click on a button.
OneClick Optimizer allows you to identify and remove useless files, by running
multiple cleaning tasks at the same time.
To start the OneClick Optimizer process, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select OneClick Optimizer. To exit, click Cancel.
a. Analyzing
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Wait for Bitdefender to finish searching for system issues.
● Disk Cleanup - identifies old and useless system files.
● Registry Cleanup - identifies invalid or outdated references in the
Windows Registry.
● Privacy Cleanup - identifies temporary Internet files and cookies,
browser cache and history.
The number of found issues is displayed. It is recommended to review
them before proceeding with the cleaning process. Click Optimize to
continue.
b. System optimization
Wait for Bitdefender to finish optimizing your system.
c. Issues
This is where you can view the operation result.
If you want comprehensive information on the optimization process,
click the View detailed report link.
26.2. Optimizing your PC's boot time
Extended system startup is a real problem due to applications that are set
to run without being necessary. Waiting several minutes for a system to boot
can cost you valuable time and productivity.
The Startup Optimizer window displays what applications are running during
system startup and lets you manage their behavior at this step.
To start the Startup Optimizer process, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select Startup Optimizer.
a. Select applications
You can see a list of the applications that are running at system startup.
Select the ones you want to disable or delay at startup.
b. Community choice
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See what other Bitdefender users have decided to do with the app you
have selected. Based on the program usage, three levels are displayed:
High, Medium and Low.
c. System boot time
Check the slider at the top of the window to see the time required by
both your system and the selected applications to run at startup.
A system restart is required to be able to retrieve information about
system and applications startup time.
d. Startup status
● Enable. Select this option when you want an application to start
running at system startup. This option is enabled by default.
● Delay.
Select this option to postpone a program from running at system
startup. This means that the selected applications will start with a
five-minute delay after user logins on system.
The Delay functionality is predefined and cannot be configured by
user.
● Disable. Select this option to disable a program from running at
system startup.
e. Results
Information such as the estimated system boot time after delaying or
disabling programs is displayed.
A system restart may be required in order to see all this info.
Click OK to save the changes and close the window.
Note
In case your subscription expires or you decide to uninstall Bitdefender, the
programs that you scheduled to stop running from startup will be restored to
their default startup settings.
26.3. Cleaning up your PC
Every time you visit a web page, temporary Internet files are created in order
to allow you to access it quicker next time.
Cookies are also stored on your computer when you visit a web page.
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The PC Clean-up wizard helps you free disk space and protect your privacy
by deleting files that may no longer be useful.
● browsers cache (Internet Explorer, Mozilla Firefox, Google Chrome).
● debug information (error reporting files, memory dumps and logs created
by Windows during its operation).
● Windows junk files (recycle bin and temporary system files).
To start the PC Clean-Up wizard, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select PC Clean-Up.
4. Follow the three-step guided procedure to perform the clean-up. You can
navigate through the wizard using the Next button. To exit the wizard,
click Cancel.
a. Welcome
Select Typical or Custom. Then click Next to continue.
b. Perform Cleaning
c. Results
26.4. Defragmenting hard disk volumes
When copying a file exceeding the largest block of free space on the hard
disk, file fragmentation occurs. Because there is not enough free space to
store the entire file continuously, it will be stored in several blocks. When
the fragmented file is accessed, its data must be read from several different
locations.
It is recommended to defragment the hard disk in order to:
● access files faster.
● improve overall system performance.
● extend hard disk life.
To start the Disk Defragmenter wizard, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
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3. Under the TuneUp panel, select Disk Defragmenter.
4. Follow the five-step guided procedure to perform the defragmentation.
You can navigate through the wizard using the Next button. To exit the
wizard, click Cancel.
a. Select for analysis
Select the partitions you want to check for fragmentation. Click
Continue to start the analyzing process.
b. Analyzing
Wait for Bitdefender to finish analyzing the partitions.
c. Select for defragmentation
The fragmentation status of the analyzed partitions is displayed. Select
the partitions you want to be defragmented.
d. Defragmenting
Wait for Bitdefender to finish defragmenting the partitions.
e. Results
Note
Defragmentation may take a while since it involves moving portions of stored
data from a place to another on the hard disk. We recommend you to perform
defragmentation when you are not using your computer.
26.5. Cleaning Windows registry
Many applications write keys in the Windows Registry at installation time.
When removing such applications, some of their associated registry keys
might not be deleted and continue to remain in the Windows Registry, slowing
down your system and even causing system instability. The same happens
when you delete shortcuts to or certain files of applications installed on your
system, as well as in the case of corrupt drivers.
To start the Registry Cleaner wizard, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Registry Cleaner.
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4. Follow the four-step guided procedure to clean the registry. You can
navigate through the wizard using the Next button. To exit the wizard,
click Cancel.
a. Welcome
b. Perform Scan
Wait for Bitdefender to finish scanning the registry.
c. Select Keys
You can see all the invalid or orphan registry keys detected. Detailed
information is provided about each registry key (name, value, priority,
category).
The registry keys are grouped based on their location in the Windows
Registry:
● Software Locations. Registry keys that contain information about
the path to applications installed on your computer.
The invalid keys are assigned a low priority, which means that you
can delete them without almost any risk.
● Custom Controls. Registry keys that contain information about the
file extensions registered on your computer. These registry keys are
commonly used to maintain file associations (to ensure that the
correct program opens when you open a file using Windows Explorer).
For example, such a registry key allows Windows to open a .doc file
in Microsoft Word.
The invalid keys are assigned a low priority, which means that you
can delete them without almost any risk.
● Shared DLLs. Registry keys that contain information on the location
of shared DLLs (Dynamic Link Libraries). DLLs store functions that
are used by installed applications to perform certain tasks. They can
be shared by multiple applications to reduce memory and disk space
requirements.
These registry keys become invalid when the DLL they point to is
moved to another location or completely removed (this usually
happens when you uninstall a program).
The invalid keys are assigned a medium priority, which means that
deleting them may negatively affect the system.
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By default, all the keys are marked for deletion. You can choose to
delete individual invalid keys from a selected category.
d. Results
26.6. Recovering cleaned registry
Sometimes, after registry clean up, you might notice that your system does
not work well or that some applications fail to operate properly due to missing
registry keys. This may be caused by shared registry keys that were deleted
during registry cleaning or by other deleted keys. To solve this problem, you
must recover the cleaned registry.
To start the Registry Recovery wizard, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Registry Recovery.
4. Follow the two-step guided procedure to recover the cleaned registry. You
can navigate through the wizard using the Next button. To exit the wizard,
click Cancel.
a. Select checkpoint
You can see a list of time points when the Windows Registry was
cleaned. Click the View File link to see the detected registry keys. Select
the time point to restore the Windows Registry to.
Warning
The recovery of the cleaned registry might overwrite the registry keys
edited since the last registry clean up.
b. Task results
26.7. Finding duplicate files
Duplicate files eat up your hard disk space. Just think about having the same
.mp3 file stored in three different locations.
The Duplicate Finder wizard will help you detect and delete duplicate files
on your computer.
To start the Duplicate Finder wizard, follow these steps:
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1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Duplicate Finder.
4. Follow the four-step guided procedure to identify and remove duplicates.
You can navigate through the wizard using the Next button. To exit the
wizard, click Cancel.
a. Select target
Add the folders where to search for duplicate files.
b. Search for duplicates
Wait for Bitdefender to finish searching for duplicates.
c. Select files for deletion
Identical files are listed in groups. You can choose an action to take
on all groups or on each separate group: keep newest, keep oldest or
take no action. You can also select actions for each individual file.
Note
If no duplicated files are found, this step will be skipped.
d. Results
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27. PROFILES
Daily job activities, watching movies or playing games may cause system
slow down, especially if they are running simultaneously with Windows
update processes and maintenance tasks. With Bitdefender, you can now
choose and apply your preferred profile, which makes system adjustments
suited to increase the performance of specific installed applications.
Bitdefender provides the following profiles:
● Work Profile
● Movie Profile
● Game Profile
If you decide to not use Profiles, a default profile called Standard is enabled
and it brings no optimization to your system.
According to your activity, the following product settings are applied when
a profile is activated:
● All Bitdefender alerts and pop-ups are disabled.
● Automatic Update is postponed.
● Scheduled scans are postponed.
● Search Advisor is disabled.
● Special offers and product notifications are disabled.
According to your activity, the following system settings are applied when
a profile is activated:
● Windows Automatic Updates are postponed.
● Windows alerts and pop-ups are disabled.
● Unnecessary background programs are suspended.
● Visual effects are adjusted for best performance.
● Maintenance tasks are postponed.
● Power plan settings are adjusted.
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27.1. Work Profile
Running multiple tasks at work, such as sending e-mails, having a video
communication with your distant colleagues or working with design
applications may affect your system performance. Work Profile has been
designed to help you improve your work efficiency, by turning off some of
your background services and maintenance tasks.
Configuring Work profile
To configure the actions to be taken while in Work Profile, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Work
Profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
● Boost performance on work apps
● Optimize product settings for Work profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
6. Click Save to save the changes and close the window.
Manually adding applications to the Work Profile list
If Bitdefender does not automatically enter Work Profile when you launch a
certain work application, you can manually add the application to the
Applications list.
To manually add applications to the Applications list in Work Profile:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
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4. In the Profiles window, click the Configure button from the Work profile
area.
5. In the Work profile window, click the Applications list link.
6. Click Add to add a new application to the Applications list.
A new window will appear. Browse to the application's executable file,
select it and click OK to add it to the list.
27.2. Movie Profile
Displaying high quality video content, such as high definition movies, requires
significant system resources. Movie Profile adjusts system and product
settings so you can enjoy an uninterrupted and seamless movie experience.
Configuring Movie Profile
To configure the actions to be taken while in Movie Profile:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Movie
profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
● Boost performance on video players
● Optimize product settings for Movie profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
● Adjust power plan and visual settings for movies
6. Click Save to save the changes and close the window.
Manually adding video players to the Movie Profile list
If Bitdefender does not automatically enter Movie Profile when you launch
a certain video player application, you can manually add the application to
the Players list.
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To manually add video players to the Players list in Movie Profile:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Movie
Profile area.
5. In the Movie Profile window, click the Players list link.
6. Click Add to add a new application to the Players list.
A new window will appear. Browse to the application's executable file,
select it and click OK to add it to the list.
27.3. Game Profile
Enjoying an uninterrupted gaming experience is all about reducing system
interruption and diminishing slowdowns. By using behavioral heuristics
along with a list of known games, Bitdefender can automatically detect
running games and optimize your system resources so that you can enjoy
your gaming break.
Configuring Game Profile
To configure the actions to be taken while in Game Profile, follow these
steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Game
Profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
● Boost performance on games
● Optimize product settings for Game profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
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● Adjust power plan and visual settings for games
6. Click Save to save the changes and close the window.
Manually adding games to the Game list
If Bitdefender does not automatically enter Game Profile when you launch
a certain game or application, you can manually add the application to the
Games list.
To manually add games to the Games list in Game Profile:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Game
Profile area.
5. In the Game Profile window, click the Games list link.
6. Click Add to add a new game to the Games list.
A new window will appear. Browse to the game's executable file, select it
and click OK to add it to the list.
27.4. Real-Time Optimization
Bitdefender Real-Time Optimization is a plugin that improves your system
performance silently, in the background, making sure that you are not
interrupted while you are in a profile mode. Depending on the CPU load, the
plugin monitors all processes, focusing on those that take up a higher load,
to adjust them to your needs.
To turn on or off Real-Time Optimization, follow these steps:
1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Profiles module.
4. In the Profiles window, select the Profiles Settings tab.
5. Turn on or off automatic Real-Time Optimization by clicking the
corresponding switch.
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28. SOLVING COMMON ISSUES
This chapter presents some problems you may encounter when using
Bitdefender and provides you with possible solutions to these problems.
Most of these problems can be solved through the appropriate configuration
of the product settings.
● “My system appears to be slow” (p. 144)
● “Scan doesn't start” (p. 146)
● “I can no longer use an application” (p. 148)
● “What to do when Bitdefender blocks a safe website or online application” (p.
149)
● “How to update Bitdefender on a slow Internet connection” (p. 150)
● “My computer is not connected to the Internet. How do I update Bitdefender?”
(p. 150)
● “Bitdefender services are not responding” (p. 151)
● “The Autofill feature in my Wallet doesn't work” (p. 152)
● “Bitdefender removal failed” (p. 153)
● “My system doesn't boot up after installing Bitdefender” (p. 154)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter “Asking for help” (p. 169).
28.1. My system appears to be slow
Usually, after installing a security software, there may appear a slight
slowdown of the system, which to a certain degree is normal.
If you notice a significant slowdown, this issue can appear for the following
reasons:
● Bitdefender is not the only security program installed on the system.
Though Bitdefender searches and removes the security programs found
during the installation, it is recommended to remove any other antivirus
program you may use before installing Bitdefender. For more information,
please refer to “How do I remove other security solutions?” (p. 72).
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● The Minimum System Requirements for running Bitdefender are not met.
If your machine does not meet the Minimum System Requirements, the
computer will become sluggish, especially when multiple applications are
running at the same time. For more information, please refer to “Minimum
system requirements” (p. 3).
● There are too many invalid registry keys left in your Windows Registry.
Cleaning the Windows Registry can improve the performance of your
system. For more information, please refer to “Cleaning Windows registry”
(p. 134).
● Your hard disk drives are too fragmented.
File fragmentation slows down file access and decreases system
performance.
Running the Disk Defragmenter can improve the performance of your
system. For more information, please refer to “Defragmenting hard disk
volumes” (p. 133).
To defragment your disk using your Windows operating system, follow
the path from the Windows start menu: Start → All Programs → Accessories
→ System Tools → Disk Defragmenter.
● You have installed applications that you do not use.
Any computer has programs or applications that you do not use. And many
unwanted programs run in the background taking up disk space and
memory. If you do not use a program, uninstall it. This is also valid for any
other pre-installed software or trial application you forgot to remove.
Important
If you suspect a program or an application to be an essential part of your
operating system, do not remove it and contact Bitdefender Customer Care
for assistance.
● Your system may be infected.
Your system speed and its general behavior can also be affected by
malware. Spyware, viruses, Trojans and adware all take a toll on your
computer’s performance. Make sure to scan your system periodically, at
least once a week. It is recommended to use the Bitdefender System Scan
because it scans for all types of malware threatening the security of your
system.
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To start the System Scan, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the wizard steps.
28.2. Scan doesn't start
This type of issue can have two main causes:
● A previous Bitdefender installation which was not completely removed or
a faulty Bitdefender installation.
In this case, follow these steps:
1. Remove Bitdefender completely from the system:
● In Windows XP:
a. Click Start, go to Control Panel and double-click Add / Remove
programs.
b. Find Bitdefender Antivirus Plus 2015 and select Remove.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows Vista and Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows 8:
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a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
d. Click Remove in the window that appears and then select I want
to reinstall it.
e. Wait for the uninstall process to complete and then reboot your
system.
2. Reinstall your Bitdefender product.
● Bitdefender is not the only security solution installed on your system.
In this case, follow these steps:
1. Remove the other security solution. For more information, please refer
to “How do I remove other security solutions?” (p. 72).
2. Remove Bitdefender completely from the system:
● In Windows XP:
a. Click Start, go to Control Panel and double-click Add / Remove
programs.
b. Find Bitdefender Antivirus Plus 2015 and select Remove.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows Vista and Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Wait for the uninstall process to complete and then reboot your
system.
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● In Windows 8:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
d. Click Remove in the window that appears and then select I want
to reinstall it.
e. Wait for the uninstall process to complete and then reboot your
system.
3. Reinstall your Bitdefender product.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
28.3. I can no longer use an application
This issue occurs when you are trying to use a program which was working
normally before installing Bitdefender.
After installing Bitdefender you may encounter one of these situations:
● You could receive a message from Bitdefender that the program is trying
to make a modification to the system.
● You could receive an error message from the program you're trying to use.
This type of situation occurs when Active Virus Control mistakenly detects
some applications as malicious.
Active Virus Control is a Bitdefender module which constantly monitors the
applications running on your system and reports those with potentially
malicious behavior. Since this feature is based on a heuristic system, there
may be cases when legitimate applications are reported by Active Virus
Control.
When this situation occurs, you can exclude the respective application from
being monitored by Active Virus Control.
To add the program to the exclusions list, follow these steps:
1. Open the Bitdefender window.
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2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Click the Excluded Processes link. In the window that appears, you can
manage the Active Virus Control process exclusions.
6. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded
and then click OK.
c. Keep the Allow option selected to prevent Active Virus Control from
blocking the application.
d. Click Add.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
28.4. What to do when Bitdefender blocks a safe
website or online application
Bitdefender offers a secure web browsing experience by filtering all web
traffic and blocking any malicious content. However, it is possible that
Bitdefender considers a safe website or online application as unsafe, which
will cause Bitdefender HTTP traffic scanning to block them incorrectly.
Should the same page or application be blocked repeatedly, they can be
added to a whitelist so that they will not be scanned by the Bitdefender
engines, thus ensuring a smooth web browsing experience.
To add a website to the Whitelist, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Web Protection module.
4. In the Settings tab, click the Whitelist link. A new window will appear.
5. Provide the address of the blocked website or online application in the
corresponding field and click Add.
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6. Click Save to save the changes and close the window.
Only websites and applications that you fully trust should be added to this
list. These will be excluded from scanning by the following engines: malware,
phishing and fraud.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
28.5. How to update Bitdefender on a slow Internet
connection
If you have a slow Internet connection (such as dial-up), errors may occur
during the update process.
To keep your system up to date with the latest Bitdefender malware
signatures, follow these steps:
1. Open the Bitdefender window.
2. Click the
icon at the top of the window and select General Settings
from the drop-down menu.
3. In the General Settings window, select the Update tab.
4. Next to Update processing rules, select Prompt before downloading from
the drop-down menu.
5. Go back to the main window and click the Update action button on the
right side of the window.
6. Select only Signatures updates and then click OK.
7. Bitdefender will download and install only the malware signature updates.
28.6. My computer is not connected to the Internet.
How do I update Bitdefender?
If your computer is not connected to the Internet, you must download the
updates manually to a computer with Internet access and then transfer them
to your computer using a removable device, such as a flash drive.
Follow these steps:
1. On a computer with Internet access, open a web browser and go to:
http://www.bitdefender.com/site/view/Desktop-Products-Updates.html
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2. In the Manual Update column, click the link corresponding to your product
and system architecture. If you do not know whether your Windows is
running on 32 or 64 bits, please refer to “Am I using a 32 bit or a 64 bit
version of Windows?” (p. 71).
3. Save the file named weekly.exe to the system.
4. Transfer the downloaded file on a removable device, such as a flash drive,
and then to your computer.
5. Double-click the file and follow the wizard steps.
28.7. Bitdefender services are not responding
This article helps you troubleshoot the Bitdefender Services are not
responding error. You may encounter this error as follows:
● The Bitdefender icon in the system tray is grayed out and you are informed
that the Bitdefender services are not responding.
● The Bitdefender window indicates that the Bitdefender services are not
responding.
The error may be caused by one of the following conditions:
● temporary communication errors between the Bitdefender services.
● some of the Bitdefender services are stopped.
● other security solutions running on your computer at the same time with
Bitdefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be
temporary.
2. Restart the computer and wait a few moments until Bitdefender is loaded.
Open Bitdefender to see if the error persists. Restarting the computer
usually solves the problem.
3. Check if you have any other security solution installed as they may disrupt
the normal operation of Bitdefender. If this is the case, we recommend
you to remove all of the other security solutions and then reinstall
Bitdefender.
For more information, please refer to “How do I remove other security
solutions?” (p. 72).
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If the error persists, please contact our support representatives for help as
described in section “Asking for help” (p. 169).
28.8. The Autofill feature in my Wallet doesn't work
You have saved your online credentials in your Bitdefender Wallet and you
noticed that the autofill is not working. Usually, this issue appears when the
Bitdefender Wallet extension is not installed in your browser.
To fix this situation, follow these steps:
● In Internet Explorer:
1. Open Internet Explorer.
2. Click Tools.
3. Click Manage Add-ons.
4. Click Toolbars and Extensions.
5. Point Bitdefender Wallet and click Enable.
● In Mozilla Firefox:
1. Open Mozilla Firefox.
2. Click Tools.
3. Click Add-ons.
4. Click Extensions.
5. Point Bitdefender Wallet and click Enable.
● In Google Chrome:
1. Open Google Chrome.
2. Go to the Menu icon.
3. Click Settings.
4. Click Extensions.
5. Point Bitdefender Wallet and click Enable.
Note
The add-on will be enabled after you restart your web browser.
Now check if the autofill feature in Wallet works for your online accounts.
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If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
28.9. Bitdefender removal failed
If you want to remove your Bitdefender product and you notice that the
process hangs out or the system freezes, click Cancel to abort the action. If
this does not work, restart the system.
When removal fails, some Bitdefender registry keys and files may remain in
your system. Such remainders may prevent a new installation of Bitdefender.
They may also affect system performance and stability.
In order to completely remove Bitdefender from your system, follow these
steps:
● In Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Find Bitdefender Antivirus Plus 2015 and select Remove.
3. Click Remove in the window that appears.
4. At this step you have the following options:
● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
5. Wait for the uninstall process to complete and then reboot your system.
● In Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
3. Click Remove in the window that appears.
4. At this step you have the following options:
● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
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● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
5. Wait for the uninstall process to complete and then reboot your system.
● In Windows 8:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
4. Click Remove in the window that appears.
5. At this step you have the following options:
● I want to reinstall it - will completely remove Bitdefender. Bitdefender
60-Second Virus Scanner will not be installed.
● I want to permanently remove it - will completely remove Bitdefender.
Bitdefender 60-Second Virus Scanner will be installed on your system
to protect you against malware.
Select the desired option and click Next.
6. Wait for the uninstall process to complete and then reboot your system.
Note
Bitdefender 60-Second Virus Scanner is a free application which uses
in-the-cloud scanning technology to detect malicious programs and threats
in less than 60 seconds.
28.10. My system doesn't boot up after installing
Bitdefender
If you just installed Bitdefender and cannot reboot your system in normal
mode anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which
was not removed properly or by another security solution still present on the
system.
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This is how you may address each situation:
● You had Bitdefender before and you did not remove it properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 74).
2. Remove Bitdefender from your system:
● In Windows XP:
a. Click Start, go to Control Panel and double-click Add / Remove
programs.
b. Find Bitdefender Antivirus Plus 2015 and select Remove.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Click Next to continue.
e. Uncheck the Install Bitdefender 60-Second Virus Scanner option
and click Next.
f. Wait for the uninstall process to complete.
g. Reboot your system in normal mode.
● In Windows Vista and Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
c. Click Remove in the window that appears and then select I want
to reinstall it.
d. Click Next to continue.
e. Uncheck the Install Bitdefender 60-Second Virus Scanner option
and click Next.
f. Wait for the uninstall process to complete.
g. Reboot your system in normal mode.
● In Windows 8:
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a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2015 and select Uninstall.
d. Click Remove in the window that appears and then select I want
to reinstall it.
e. Click Next to continue.
f. Uncheck the Install Bitdefender 60-Second Virus Scanner option
and click Next.
g. Wait for the uninstall process to complete.
h. Reboot your system in normal mode.
3. Reinstall your Bitdefender product.
● You had a different security solution before and you did not remove it
properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 74).
2. Remove the other security solution from your system:
● In Windows XP:
a. Click Start, go to Control Panel and double-click Add / Remove
programs.
b. Wait a few moments until the list of installed software is displayed.
c. Find the name of the program you want to remove and select
Remove.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows Vista and Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Wait a few moments until the list of installed software is displayed.
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c. Find the name of the program you want to remove and select
Remove.
d. Wait for the uninstall process to complete and then reboot your
system.
● In Windows 8:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Wait a few moments until the list of installed software is displayed.
d. Find the name of the program you want to remove and select
Remove.
e. Wait for the uninstall process to complete and then reboot your
system.
In order to correctly uninstall the other software, go to their website
and run their uninstall tool or contact them directly in order to provide
you with the uninstall guidelines.
3. Reboot your system in normal mode and reinstall Bitdefender.
You have already followed the steps above and the situation is not solved.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 74).
2. Use the System Restore option from Windows to restore the computer
to an earlier date before installing the Bitdefender product. To find out
how to do this, please refer to “How do I use System Restore in Windows?”
(p. 73).
3. Reboot the system in normal mode and contact our support
representatives for help as described in section “Asking for help” (p. 169).
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29. REMOVING MALWARE FROM YOUR SYSTEM
Malware can affect your system in many different ways and the Bitdefender
approach depends on the type of malware attack. Because viruses change
their behavior frequently, it is difficult to establish a pattern for their behavior
and their actions.
There are situations when Bitdefender cannot automatically remove the
malware infection from your system. In such cases, your intervention is
required.
● “Bitdefender Rescue Mode” (p. 158)
● “What to do when Bitdefender finds viruses on your computer?” (p. 160)
● “How do I clean a virus in an archive?” (p. 161)
● “How do I clean a virus in an e-mail archive? ” (p. 163)
● “What to do if I suspect a file as being dangerous?” (p. 164)
● “How to clean the infected files from System Volume Information” (p. 164)
● “What are the password-protected files in the scan log?” (p. 166)
● “What are the skipped items in the scan log?” (p. 166)
● “What are the over-compressed files in the scan log?” (p. 167)
● “Why did Bitdefender automatically delete an infected file?” (p. 167)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter “Asking for help” (p. 169).
29.1. Bitdefender Rescue Mode
Rescue Mode is a Bitdefender feature that allows you to scan and disinfect
all existing hard drive partitions outside of your operating system.
Once Bitdefender Antivirus Plus 2015 is installed, Rescue Mode can be used
even if you are no longer able to boot into Windows.
Starting your system in Rescue Mode
You can enter Rescue Mode in one of two ways:
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From the Bitdefender window
To enter Rescue Mode directly from Bitdefender, follow these steps:
1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Rescue Mode.
A confirmation window will appear. Click Yes to reboot your computer.
4. After the computer restarts, a menu will appear prompting you to
select an operating system. Choose Bitdefender Rescue Mode and
press the Enter key to boot into a Bitdefender environment from where
you can clean up your Windows partition.
5. If prompted, press Enter and select the screen resolution closest to
the one you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Boot your computer directly into Rescue Mode
If Windows no longer starts, you can boot your computer directly into
Bitdefender Rescue Mode by following the steps below:
Note
This method is not available on computers running Windows XP.
1. Start / reboot your computer and start pressing the space key on your
keyboard before the Windows logo appears.
2. A menu will appear prompting you to select an operating system to
start. Press TAB to go to the tools area. Choose Bitdefender Rescue
Image and press the Enter key to boot into a Bitdefender environment
from where you can clean up your Windows partition.
3. If prompted, press Enter and select the screen resolution closest to
the one you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Scanning your system in Rescue Mode
To scan your system in Rescue Mode, follow these steps:
1. Enter Rescue Mode, as described in “Starting your system in Rescue
Mode” (p. 158).
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2. The Bitdefender logo will appear and the antivirus engines will start to be
copied.
3. A welcome window will then appear. Click Continue.
4. An update of the antivirus signatures is started.
5. After the update is completed, the Bitdefender On-demand Antivirus
Scanner window will appear.
6. Click Scan Now, select the scan target in the window that appears and
click Open to start scanning.
It is recommended to scan your entire Windows partition.
Note
When working in Rescue Mode, you are dealing with Linux-type partition
names. Disk partitions will appear as sda1 probably corresponding to the
(C:) Windows-type partition, sda2 corresponding to (D:) and so on.
7. Wait for the scan to complete. If any malware is detected, follow the
instructions to remove the threat.
8. To exit Rescue Mode, right-click in an empty area of the desktop, select
Exit in the menu that appears and then choose whether to reboot or shut
down the computer.
29.2. What to do when Bitdefender finds viruses on
your computer?
You may find out there is a virus on your computer in one of these ways:
● You scanned your computer and Bitdefender found infected items on it.
● A virus alert informs you that Bitdefender blocked one or multiple viruses
on your computer.
In such situations, update Bitdefender to make sure you have the latest
malware signatures and run a System Scan to analyze the system.
As soon as the system scan is over, select the desired action for the infected
items (Disinfect, Delete, Move to quarantine).
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Warning
If you suspect the file is part of the Windows operating system or that it is
not an infected file, do not follow these steps and contact Bitdefender
Customer Care as soon as possible.
If the selected action could not be taken and the scan log reveals an infection
which could not be deleted, you have to remove the file(s) manually:
The first method can be used in normal mode:
1. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 72).
3. Browse to the location of the infected file (check the scan log) and delete
it.
4. Turn on the Bitdefender real-time antivirus protection.
In case the first method failed to remove the infection, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 74).
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 72).
3. Browse to the location of the infected file (check the scan log) and delete
it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
29.3. How do I clean a virus in an archive?
An archive is a file or a collection of files compressed under a special format
to reduce the space on disk necessary for storing the files.
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Some of these formats are open formats, thus providing Bitdefender the
option to scan inside them and then take appropriate actions to remove
them.
Other archive formats are partially or fully closed, and Bitdefender can only
detect the presence of viruses inside them, but is not able to take any other
actions.
If Bitdefender notifies you that a virus has been detected inside an archive
and no action is available, it means that removing the virus is not possible
due to restrictions on the archive’s permission settings.
Here is how you can clean a virus stored in an archive:
1. Identify the archive that includes the virus by performing a System Scan
of the system.
2. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.
3. Go to the location of the archive and decompress it using an archiving
application, like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive in order to make sure the infection is totally
removed.
6. Recompress the files in a new archive using an archiving application, like
WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a Full system
scan in order to make sure there is no other infection on the system.
Note
It's important to note that a virus stored in an archive is not an immediate
threat to your system, since the virus has to be decompressed and executed
in order to infect your system.
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If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
29.4. How do I clean a virus in an e-mail archive?
Bitdefender can also identify viruses in e-mail databases and e-mail archives
stored on disk.
Sometimes it is necessary to identify the infected message using the
information provided in the scan report, and delete it manually.
Here is how you can clean a virus stored in an e-mail archive:
1. Scan the e-mail database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.
3. Open the scan report and use the identification information (Subject, From,
To) of the infected messages to locate them in the e-mail client.
4. Delete the infected messages. Most e-mail clients also move the deleted
message to a recovery folder, from which it can be recovered. You should
make sure the message is deleted also from this recovery folder.
5. Compact the folder storing the infected message.
● In Outlook Express: On the File menu, click Folder, then Compact All
Folders.
● In Microsoft Outlook 2007: On the File menu, click Data File
Management. Select the personal folders (.pst) files you intend to
compact, and click Settings. Click Compact Now.
● In Microsoft Outlook 2010 / 2013: On the File menu, click Info and then
Account settings (Add and remove accounts or change existing
connection settings). Then click Data File, select the personal folders
(.pst) files you intend to compact, and click Settings. Click Compact
Now.
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6. Turn on the Bitdefender real-time antivirus protection.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
29.5. What to do if I suspect a file as being dangerous?
You may suspect a file from your system as being dangerous, even though
your Bitdefender product did not detect it.
To make sure your system is protected, follow these steps:
1. Run a System Scan with Bitdefender. To find out how to do this, please
refer to “How do I scan my system?” (p. 57).
2. If the scan result appears to be clean, but you still have doubts and want
to make sure about the file, contact our support representatives so that
we may help you.
To find out how to do this, please refer to “Asking for help” (p. 169).
29.6. How to clean the infected files from System
Volume Information
The System Volume Information folder is a zone on your hard drive created
by the Operating System and used by Windows for storing critical information
related to the system configuration.
The Bitdefender engines can detect any infected files stored by the System
Volume Information, but being a protected area it may not be able to remove
them.
The infected files detected in the System Restore folders will appear in the
scan log as follows:
?:\System Volume Information\_restore{B36120B2-BA0A-4E5D-…
To completely and immediately remove the infected file or files in the data
store, disable and re-enable the System Restore feature.
When System Restore is turned off, all the restore points are removed.
When System Restore is turned on again, new restore points are created as
the schedule and events require.
In order to disable the System Restore follow these steps:
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● For Windows XP:
1. Follow this path: Start → All Programs → Accessories → System Tool
→ System Restore
2. Click System Restore Settings located on the left hand side of the
window.
3. Select the Turn off System Restore check box on all drives, and click
Apply.
4. When you are warned that all existing Restore Points will be deleted,
click Yes to continue.
5. To turn on the System Restore, clear the Turn off System Restore check
box on all drives, and click Apply.
● For Windows Vista:
1. Follow this path: Start → Control Panel → System and Maintenance →
System
2. In the left pane, click System Protection.
If you are prompted for an administrator password or confirmation, type
the password or provide confirmation.
3. To turn off the System Restore clear the check boxes corresponding to
each drive and click OK.
4. To turn on the System Restore select the check boxes corresponding
to each drive and click OK.
● For Windows 7:
1. Click Start, right-click Computer and click Properties.
2. Click System protection link in the left pane.
3. In the System protection options, select each drive letter and click
Configure.
4. Select Turn off system protection and click Apply.
5. Click Delete, click Continue when prompted and then click OK.
● For Windows 8:
1. From the Windows Start screen, locate Computer (for example, you can
start typing "Computer" directly in the Start screen) and then click its
icon.
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2. Click System protection link in the left pane.
3. In the System protection options, select each drive letter and click
Configure.
4. Select Turn off system protection and click Apply.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 169).
29.7. What are the password-protected files in the
scan log?
This is only a notification which indicates that Bitdefender has detected
these files are either protected with a password or by some form of
encryption.
Most commonly, the password-protected items are:
● Files that belong to another security solution.
● Files that belong to the operating system.
In order to actually scan the contents, these files would need to either be
extracted or otherwise decrypted.
Should those contents be extracted, Bitdefender's real-time scanner would
automatically scan them to keep your computer protected. If you want to
scan those files with Bitdefender, you have to contact the product
manufacturer in order to provide you with more details on those files.
Our recommendation to you is to ignore those files because they are not a
threat for your system.
29.8. What are the skipped items in the scan log?
All files that appear as Skipped in the scan report are clean.
For increased performance, Bitdefender does not scan files that have not
changed since the last scan.
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29.9. What are the over-compressed files in the scan
log?
The over-compressed items are elements which could not be extracted by
the scanning engine or elements for which the decryption time would have
taken too long making the system unstable.
Overcompressed means that Bitdefender skipped scanning within that
archive because unpacking it proved to take up too many system resources.
The content will be scanned on real time access if needed.
29.10. Why did Bitdefender automatically delete an
infected file?
If an infected file is detected, Bitdefender will automatically attempt to
disinfect it. If disinfection fails, the file is moved to quarantine in order to
contain the infection.
For particular types of malware, disinfection is not possible because the
detected file is entirely malicious. In such cases, the infected file is deleted
from the disk.
This is usually the case with installation files that are downloaded from
untrustworthy websites. If you find yourself in such a situation, download
the installation file from the manufacturer's website or other trusted website.
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CONTACT US
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30. ASKING FOR HELP
Bitdefender provides its customers with an unparalleled level of fast and
accurate support. If you experience any issue or if you have any question
about your Bitdefender product, you can use several online resources to find
a solution or an answer. At the same time, you can contact the Bitdefender
Customer Care team. Our support representatives will answer your questions
in a timely manner and will provide you with the assistance you need.
The “Solving common issues” (p. 144) section provides the necessary
information regarding the most frequent issues you may encounter when
using this product.
If you do not find an answer to your question in the provided resources, you
can contact us directly:
● “Contact us directly from your Bitdefender product” (p. 169)
● “Contact us through our online Support Center” (p. 170)
Important
To contact the Bitdefender Customer Care you must register your Bitdefender
product. For more information, please refer to “Registering Bitdefender” (p. 36).
Contact us directly from your Bitdefender product
If you have a working Internet connection, you can contact Bitdefender for
assistance directly from the product interface.
Follow these steps:
1. Open the Bitdefender window.
2. Click the icon at the top of the window and select Help & Support from
the drop-down menu.
3. You have the following options:
● Product Documentation
Access our database and search for the necessary information.
● Contact Support
Use the Contact Support button to launch the Bitdefender Support Tool
and contact the Customer Care Department. You can navigate through
the wizard using the Next button. To exit the wizard, click Cancel.
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a. Select the agreement check box and click Next.
b. Complete the submission form with the necessary data:
i. Enter your e-mail address.
ii. Enter your full name.
iii. Enter a description of the issue you encountered.
iv. Check the Try to reproduce the issue before submitting option in
case you are encountering a product issue. Continue with the
required steps.
c. Please wait for a few minutes while Bitdefender gathers product
related information. This information will help our engineers find a
solution to your problem.
d. Click Finish to send the information to the Bitdefender Customer
Care Department. You will be contacted as soon as possible.
Contact us through our online Support Center
If you cannot access the necessary information using the Bitdefender
product, please refer to our online Support Center:
1. Go to http://www.bitdefender.com/support/consumer.html.
The Bitdefender Support Center hosts numerous articles that contain
solutions to Bitdefender-related issues.
2. Use the search bar at the top of the window to find articles that may
provide a solution to your problem. To search, just type a term in the
Search bar and click Search.
3. Read the relevant articles or documents and try the proposed solutions.
4. If the solution does not solve your problem, go to
http://www.bitdefender.com/support/contact-us.html and contact our
support representatives.
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31. ONLINE RESOURCES
Several online resources are available to help you solve your
Bitdefender-related problems and questions.
● Bitdefender Support Center:
http://www.bitdefender.com/support/consumer.html
● Bitdefender Support Forum:
http://forum.bitdefender.com
● The HOTforSecurity computer security portal:
http://www.hotforsecurity.com
You can also use your favorite search engine to find out more information
about computer security, the Bitdefender products and the company.
31.1. Bitdefender Support Center
The Bitdefender Support Center is an online repository of information about
the Bitdefender products. It stores, in an easily accessible format, reports
on the results of the ongoing technical support and bugfixing activities of
the Bitdefender support and development teams, along with more general
articles about virus prevention, the management of Bitdefender solutions
with detailed explanations, and many other articles.
The Bitdefender Support Center is open to the public and freely searchable.
The extensive information it contains is yet another means of providing
Bitdefender customers with the technical knowledge and insight they need.
All valid requests for information or bug reports coming from Bitdefender
clients eventually find their way into the Bitdefender Support Center, as
bugfix reports, workaround cheatsheets or informational articles to
supplement product helpfiles.
The Bitdefender Support Center is available any time at
http://www.bitdefender.com/support/consumer.html.
31.2. Bitdefender Support Forum
The Bitdefender Support Forum provides Bitdefender users with an easy
way to get help and to help others.
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If your Bitdefender product does not operate well, if it cannot remove specific
viruses from your computer or if you have questions about the way it works,
post your problem or question on the forum.
Bitdefender support technicians monitor the forum for new posts in order
to assist you. You may also get an answer or a solution from a more
experienced Bitdefender user.
Before posting your problem or question, please search the forum for a
similar or related topic.
The Bitdefender Support Forum is available at http://forum.bitdefender.com,
in 5 different languages: English, German, French, Spanish and Romanian.
Click the Home & Home Office Protection link to access the section dedicated
to consumer products.
31.3. HOTforSecurity Portal
HOTforSecurity is a rich source of computer security information. Here you
can learn about the various threats your computer is exposed to when
connected to the Internet (malware, phishing, spam, cyber-criminals).
New articles are posted regularly to keep you up-to-date with the latest
threats discovered, the current security trends and other information on the
computer security industry.
The HOTforSecurity web page is http://www.hotforsecurity.com.
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32. CONTACT INFORMATION
Efficient communication is the key to a successful business. During the past
10 years BITDEFENDER has established an unquestionable reputation by
constantly striving for better communication so as to exceed the expectations
of our clients and partners. Should you have any questions, do not hesitate
to contact us.
32.1. Web addresses
Sales department: [email protected]
Support Center: http://www.bitdefender.com/support/consumer.html
Documentation: [email protected]
Local distributors: http://www.bitdefender.com/partners
Partner program: [email protected]
Media relations: [email protected]
Careers: [email protected]
Virus submissions: [email protected]
Spam submissions: [email protected]
Report abuse: [email protected]
Web site: http://www.bitdefender.com
32.2. Local distributors
The Bitdefender local distributors are ready to respond to any inquiries
regarding their areas of operation, both in commercial and in general matters.
To find a Bitdefender distributor in your country:
1. Go to http://www.bitdefender.com/partners/#Partner Locator/.
2. Click the Partner Locator tab.
3. The contact information of the Bitdefender local distributors should be
displayed automatically. If this does not happen, select the country you
reside in to view the information.
4. If you do not find a Bitdefender distributor in your country, feel free to
contact us by e-mail at [email protected] Please write your e-mail
in English in order for us to be able to assist you promptly.
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32.3. Bitdefender offices
The Bitdefender offices are ready to respond to any inquiries regarding their
areas of operation, both in commercial and in general matters. Their
respective addresses and contacts are listed below.
U.S.A
Bitdefender, LLC
PO Box 667588
Pompano Beach, Fl 33066
Phone (office&sales): 1-954-776-6262
Sales: [email protected]
Technical support: http://www.bitdefender.com/support/consumer.html
Web: http://www.bitdefender.com
UK and Ireland
Genesis Centre Innovation Way
Stoke-on-Trent, Staffordshire
ST6 4BF
E-mail: [email protected]
Phone: +44 (0) 8451-305096
Sales: [email protected]
Technical support: http://www.bitdefender.com/support/consumer.html
Web: http://www.bitdefender.co.uk
Germany
Bitdefender GmbH
TechnoPark Schwerte
Lohbachstrasse 12
D - 58239 Schwerte
Deutschland
Office: +49 2304 9 45 - 162
Fax: +49 2304 9 45 - 169
Sales: [email protected]
Technical support: http://www.bitdefender.de/support/consumer.html
Web: http://www.bitdefender.de
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Spain
Bitdefender España, S.L.U.
C/Bailén, 7, 3-D
08010 Barcelona
Fax: +34 93 217 91 28
Phone: +34 902 19 07 65
Sales: [email protected]
Technical support: http://www.bitdefender.es/support/consumer.html
Website: http://www.bitdefender.es
Romania
BITDEFENDER SRL
Complex DV24, Building A, 24 Delea Veche Street, Sector 2
Bucharest
Fax: +40 21 2641799
Sales phone: +40 21 2063470
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.ro/support/consumer.html
Website: http://www.bitdefender.ro
United Arab Emirates
Dubai Internet City
Building 17, Office # 160
Dubai, UAE
Sales phone: 00971-4-4588935 / 00971-4-4589186
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.com/support/consumer.html
Website: http://www.bitdefender.com/world
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Glossary
ActiveX
ActiveX is a model for writing programs so that other programs and the
operating system can call them. ActiveX technology is used with
Microsoft Internet Explorer to make interactive Web pages that look and
behave like computer programs, rather than static pages. With ActiveX,
users can ask or answer questions, use push buttons, and interact in
other ways with the Web page. ActiveX controls are often written using
Visual Basic.
Active X is notable for a complete lack of security controls; computer
security experts discourage its use over the Internet.
Adware
Adware is often combined with a host application that is provided at no
charge as long as the user agrees to accept the adware. Because adware
applications are usually installed after the user has agreed to a licensing
agreement that states the purpose of the application, no offense is
committed.
However, pop-up advertisements can become an annoyance, and in
some cases degrade system performance. Also, the information that
some of these applications collect may cause privacy concerns for users
who were not fully aware of the terms in the license agreement.
Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers
or maintainers. The motivation for such holes is not always sinister;
some operating systems, for example, come out of the box with privileged
accounts intended for use by field service technicians or the vendor's
maintenance programmers.
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Boot sector
A sector at the beginning of each disk that identifies the disk's
architecture (sector size, cluster size, and so on). For startup disks, the
boot sector also contains a program that loads the operating system.
Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt
to boot from a diskette infected with a boot sector virus will cause the
virus to become active in memory. Every time you boot your system from
that point on, you will have the virus active in memory.
Browser
Short for Web browser, a software application used to locate and display
Web pages. Popular browsers include Microsoft Internet Explorer, Mozilla
Firefox and Google Chrome. These are graphical browsers, which means
that they can display graphics as well as text. In addition, most modern
browsers can present multimedia information, including sound and video,
though they require plug-ins for some formats.
Command line
In a command line interface, the user types commands in the space
provided directly on the screen using command language.
Cookie
Within the Internet industry, cookies are described as small files
containing information about individual computers that can be analyzed
and used by advertisers to track your online interests and tastes. In this
realm, cookie technology is still being developed and the intention is to
target ads directly to what you've said your interests are. It's a
double-edge sword for many people because on one hand, it's efficient
and pertinent as you only see ads about what you're interested in. On
the other hand, it involves actually "tracking" and "following" where you
go and what you click. Understandably so, there is a debate over privacy
and many people feel offended by the notion that they are viewed as a
"SKU number" (you know, the bar code on the back of packages that
gets scanned at the grocery check-out line). While this viewpoint may
be extreme, in some cases it is accurate.
Disk drive
It's a machine that reads data from and writes data onto a disk.
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A hard disk drive reads and writes hard disks.
A floppy drive accesses floppy disks.
Disk drives can be either internal (housed within a computer) or external
(housed in a separate box that connects to the computer).
Download
To copy data (usually an entire file) from a main source to a peripheral
device. The term is often used to describe the process of copying a file
from an online service to one's own computer. Downloading can also
refer to copying a file from a network file server to a computer on the
network.
E-mail
Electronic mail. A service that sends messages on computers via local
or global networks.
Events
An action or occurrence detected by a program. Events can be user
actions, such as clicking a mouse button or pressing a key, or system
occurrences, such as running out of memory.
False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the
kind of data stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and
MS-DOS. They are usually from one to three letters (some sad old OSes
support no more than three). Examples include "c" for C source code,
"ps" for PostScript, "txt" for arbitrary text.
Heuristic
A rule-based method of identifying new viruses. This method of scanning
does not rely on specific virus signatures. The advantage of the heuristic
scan is that it is not fooled by a new variant of an existing virus. However,
it might occasionally report suspicious code in normal programs,
generating the so-called "false positive".
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IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that
is responsible for IP addressing, routing, and the fragmentation and
reassembly of IP packets.
Java applet
A Java program which is designed to run only on a web page. To use an
applet on a web page, you would specify the name of the applet and the
size (length and width, in pixels) that the applet can utilize. When the
web page is accessed, the browser downloads the applet from a server
and runs it on the user's machine (the client). Applets differ from
applications in that they are governed by a strict security protocol.
For example, even though applets run on the client, they cannot read or
write data onto the client's machine. Additionally, applets are further
restricted so that they can only read and write data from the same domain
that they are served from.
Keylogger
A keylogger is an application that logs anything you type.
Keyloggers are not malicious in nature. They can be used for legitimate
purposes, such as monitoring employees or children activity. However,
they are increasingly being used by cyber-criminals for malicious
purposes (for example, to collect private data, such as login credentials
and social security numbers).
Macro virus
A type of computer virus that is encoded as a macro embedded in a
document. Many applications, such as Microsoft Word and Excel, support
powerful macro languages.
These applications allow you to embed a macro in a document, and have
the macro execute each time the document is opened.
Mail client
An e-mail client is an application that enables you to send and receive
e-mail.
Memory
Internal storage areas in the computer. The term memory identifies data
storage that comes in the form of chips, and the word storage is used
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for memory that exists on tapes or disks. Every computer comes with a
certain amount of physical memory, usually referred to as main memory
or RAM.
Non-heuristic
This method of scanning relies on specific virus signatures. The
advantage of the non-heuristic scan is that it is not fooled by what might
seem to be a virus, and does not generate false alarms.
Packed programs
A file in a compression format. Many operating systems and applications
contain commands that enable you to pack a file so that it takes up less
memory. For example, suppose you have a text file containing ten
consecutive space characters. Normally, this would require ten bytes of
storage.
However, a program that packs files would replace the space characters
by a special space-series character followed by the number of spaces
being replaced. In this case, the ten spaces would require only two bytes.
This is just one packing technique - there are many more.
Path
The exact directions to a file on a computer. These directions are usually
described by means of the hierarchical filing system from the top down.
The route between any two points, such as the communications channel
between two computers.
Phishing
The act of sending an e-mail to a user falsely claiming to be an
established legitimate enterprise in an attempt to scam the user into
surrendering private information that will be used for identity theft. The
e-mail directs the user to visit a Web site where they are asked to update
personal information, such as passwords and credit card, social security,
and bank account numbers, that the legitimate organization already has.
The Web site, however, is bogus and set up only to steal the user’s
information.
Photon
Photon is an innovative non-intrusive Bitdefender technology, designed
to minimize the performance impact of antivirus protection. By
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monitoring your PC’s activity in the background, it creates usage patterns
that help optimize booting and scanning processes.
Polymorphic virus
A virus that changes its form with each file it infects. Since they have
no consistent binary pattern, such viruses are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports
for connecting disk drives, display screens, and keyboards. Externally,
personal computers have ports for connecting modems, printers, mice,
and other peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The
port number identifies what type of port it is. For example, port 80 is
used for HTTP traffic.
Report file
A file that lists actions that have occurred. Bitdefender maintains a report
file listing the path scanned, the folders, the number of archives and files
scanned, how many infected and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access
to a system. The term was first used for the UNIX operating systems
and it referred to recompiled tools which provided intruders
administrative rights, allowing them to conceal their presence so as not
to be seen by the system administrators.
The main role of rootkits is to hide processes, files, logins and logs. They
may also intercept data from terminals, network connections or
peripherals, if they incorporate the appropriate software.
Rootkits are not malicious in nature. For example, systems and even
some applications hide critical files using rootkits. However, they are
mostly used to hide malware or to conceal the presence of an intruder
into the system. When combined with malware, rootkits pose a great
threat to the integrity and the security of a system. They can monitor
traffic, create backdoors into the system, alter files and logs and avoid
detection.
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Script
Another term for macro or batch file, a script is a list of commands that
can be executed without user interaction.
Spam
Electronic junk mail or junk newsgroup postings. Generally known as
any unsolicited e-mail.
Spyware
Any software that covertly gathers user information through the user's
Internet connection without his or her knowledge, usually for advertising
purposes. Spyware applications are typically bundled as a hidden
component of freeware or shareware programs that can be downloaded
from the Internet; however, it should be noted that the majority of
shareware and freeware applications do not come with spyware. Once
installed, the spyware monitors user activity on the Internet and transmits
that information in the background to someone else. Spyware can also
gather information about e-mail addresses and even passwords and
credit card numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly
install the product when they install something else. A common way to
become a victim of spyware is to download certain peer-to-peer file
swapping products that are available today.
Aside from the questions of ethics and privacy, spyware steals from the
user by using the computer's memory resources and also by eating
bandwidth as it sends information back to the spyware's home base via
the user's Internet connection. Because spyware is using memory and
system resources, the applications running in the background can lead
to system crashes or general system instability.
Startup items
Any files placed in this folder will open when the computer starts. For
example, a startup screen, a sound file to be played when the computer
first starts, a reminder calendar, or application programs can be startup
items. Normally, an alias of a file is placed in this folder rather than the
file itself.
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System tray
Introduced with Windows 95, the system tray is located in the Windows
taskbar (usually at the bottom next to the clock) and contains miniature
icons for easy access to system functions such as fax, printer, modem,
volume, and more. Double click or right-click an icon to view and access
the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking
protocols widely used on the Internet that provides communications
across interconnected networks of computers with diverse hardware
architectures and various operating systems. TCP/IP includes standards
for how computers communicate and conventions for connecting
networks and routing traffic.
Trojan
A destructive program that masquerades as a benign application. Unlike
viruses, Trojan horses do not replicate themselves but they can be just
as destructive. One of the most insidious types of Trojan horse is a
program that claims to rid your computer of viruses but instead
introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give
a giant wooden horse to their foes, the Trojans, ostensibly as a peace
offering. But after the Trojans drag the horse inside their city walls, Greek
soldiers sneak out of the horse's hollow belly and open the city gates,
allowing their compatriots to pour in and capture Troy.
Update
A new version of a software or hardware product designed to replace an
older version of the same product. In addition, the installation routines
for updates often check to make sure that an older version is already
installed on your computer; if not, you cannot install the update.
Bitdefender has it's own update module that allows you to manually
check for updates, or let it automatically update the product.
Virus
A program or piece of code that is loaded onto your computer without
your knowledge and runs against your will. Most viruses can also
replicate themselves. All computer viruses are manmade. A simple virus
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that can copy itself over and over again is relatively easy to produce.
Even such a simple virus is dangerous because it will quickly use all
available memory and bring the system to a halt. An even more
dangerous type of virus is one capable of transmitting itself across
networks and bypassing security systems.
Virus signature
The binary pattern of a virus, used by the antivirus program to detect
and eliminate the virus.
Worm
A program that propagates itself over a network, reproducing itself as
it goes. It cannot attach itself to other programs.
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