Triton Systems RL5000 Xscale Series Owner's manual

Triton Systems RL5000 Xscale Series Owner's manual
RESETTING ERRORS
RESET ATM
RESET ERROR
RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER
SWITCH ON THE LEFT SIDE OF THE POWER MODULE AT THE REAR OF
THE ENCLOSURE. PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
COMMON ERROR CODES
ERROR
CODE
MEANING
RECOMMENDED ACTIONS
RESET ERROR: FOLLOW ACCESS INSTRUCTIONS TO ENTER MANAGEMENT FUNCTIONS. SELECT DIAGNOSTICS, THEN TERMINAL STATUS.
SELECT RESET TERMINAL ERROR OPTION. IF THE PROBLEM HAS BEEN
CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
MANAGEMENT FUNCTIONS
101
FEED FAILURE
ACCESS INSTRUCTIONS
1. AT ATM WELCOME SCREEN, PRESS AND HOLD DOWN <CTRL> KEY
(LOWER-RIGHT CORNER OF KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH KEYS. IF WELCOME SCREEN IS NOT DISPLAYED, RESET ATM USING ABOVE PROCEDURE.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD TO ACCESS
MANAGEMENT FUNCTIONS MENU.
CARD READER PROBLEMS
CAN’T READ CUSTOMER CARDS
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. IF PROBLEM STILL EXISTS, ACCESS
MANAGEMENT FUNCTIONS MAIN MENU USING ACCESS INSTRUCTIONS.
2. SELECT DIAGNOSTICS OPTION. SELECT CARD READER OPTION. SELECT SCAN CARD OPTION.
3. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS REPORTED, CONTACT YOUR SERVICE
PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 4.
4. OPEN ATM CONTROL PANEL. TURN POWER OFF ON THE ATM. REMOVE AND THEN RECONNECT DATA
CABLE ON CARD READER AND DOCKING BOARD. TURN POWER ON. CLOSE ATM CONTROL PANEL.
5. SELECT SCAN CARD AGAIN. TRY TO READ A CARD. IF PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
139
PRINTER NOT
RESPONDING
140
PRINTER
TIMEOUT
141
PAPER JAM
148
151
182
EJ WRITE FAILURE
EJ FULL
CURRENCY
CASSETTE LOW
CAN’T INSERT CARD FULLY
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. TURN POWER OFF ON THE ATM. USE A
THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE
OBSTRUCTION. TURN POWER ON.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
COMMUNICATION PROBLEMS
183
RECEIPT
PRINTER PAPER
LOW
1.
REMOVE AND OPEN CASSETTE.
2.
IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD
CURRENCY. GOTO STEP 4.
3.
IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO, OBTAIN
GOOD QUALITY CURRENCY. CONTINUE WITH STEP 4.
4.
SHUFFLE CURRENCY. REPACK CASSETTE.
5.
REPLACE CASSETTE USING REPLENISHING CASSETTE PROCEDURE.
6.
RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS,
GO TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
7.
DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN
SERVICE.
8.
IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.
RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR CLEARS, GO
TO STEP 5. IF NOT, GO TO STEP 2.
2.
OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
3.
CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE JAM,
IF PRESENT. CLOSE ATM CONTROL PANEL.
4.
PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN,
PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.
PRINT OR CLEAR THE ELECTRONIC JOURNAL (EJ) USING JOURNAL PROCEDURE.
2.
RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, PLACE
ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
1.
UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.
2.
ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING REPLENISHING
CASSETTE PROCEDURE. CLOSE AND LOCK SECURITY CABINET.
3.
RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, GO
TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
4.
DO A TEST DISPENSE.
5.
IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR
RETURNS, CONTACT SERVICE PROVIDER.
1.
OPEN ATM CONTROL PANEL.
2.
CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3.
CLOSE CONTROL PANEL. RESET ERROR USING RESETTING ERRORS
PROCEDURE IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4.
PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN,
PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
COMMUNICATION PROBLEMS
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
1. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM MODEM CARD. PLUG IN THE BASE UNIT
(NOT THE HANDSET) OF A TELEPHONE. LISTEN FOR DIAL TONE.
3. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A TELEPHONE.
LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR
TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
2. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR ATM
SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 3.
REPLACING RECEIPT PRINTER PAPER
CASSETTE / DAY CLOSE
STEP
CASSETTE CLOSE
1. GO TO MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS. SELECT TERMINAL CLOSE FUNCTIONS.
CHOOSE CASSETTE CLOSE OPTION. ENSURE CASSETTE A IS CHECKED ( ) SELECT ENTER TO CLEAR
THE TOTALS. SELECT PRINT OPTION TO PRINT A RECEIPT.
2. REPLENISH CASSETTE PROMPT APPEARS. REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL REMAINING AMOUNT VALUE ON RECEIPT.
3. LOAD CASSETTE, USING REPLENISHING CASSETTE PROCEDURES. REPLACE CASSETTE. PRESS ENTER
WHEN COMPLETE. ENTER NUMBER OF BILLS LOADED IN CASSETTE AND PRESS ENTER. TRIAL CASSETTE CLOSE PROMPT APPEARS. SELECT PRINT OPTION TO PRINT A RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. PRESS ENTER WHEN DONE.
ACTION
STEP
ACTION
STEP
PRESS FEED BUTTON TO CLEAR
PAPER FROM PAPER PATH.
CUT REMAINING PAPER TO ALLOW
REMOVAL.
3
2
1
ACTION
LIFT SPINDLE TO TAKE-OUT HOLE
AND REMOVE PAPER ROLL AND
SPINDLE.
DAY CLOSE
REMOVE SPINDLE FROM OLD
PAPER ROLL.
SELECT DAY CLOSE OPTION. SELECT PRINT OPTION TO PRINT A RECEIPT. NOTE: IF ATM DAY CLOSE IS
NOT PERFORMED AT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.
5
4
JOURNAL
PLACE NEW PAPER ROLL ON
BRACKET. MAKE SURE PAPER FEEDS
FROM TOP!
PLACE SPINDLE IN NEW PAPER
ROLL.
6
CLEAR JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS AND SELECT THE ELECTRONIC JOURNAL OPTION. TO CLEAR THE JOURNAL: SELECT THE CLEAR JOURNAL OPTION. THIS WILL MARK ALL
UNAUDITED JOURNAL RECORDS. AUDITED RECORDS MAY BE PRINTED USING THE DISPLAY LAST X OR
VIEW JOURNAL ARCHIVE OPTIONS.
FEED END OF PAPER INTO FEED
SLOT.
PAPER WILL FEED AUTOMATICALLY.
THIS AREA FOR SERVICE PROVIDER
CONTACT INFORMATION:
PRINT JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS AND SELECT THE ELECTRONIC JOURNAL OPTION. TO PRINT THE JOURNAL, SELECT THE DISPLAY UNAUDITED RECORDS. A PRINT OPTION IS
AVAILABLE TO PRINT ALL RECORDS THAT HAVE NOT BEEN AUDITED. THE RECORDS WILL BE MARKED.
TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE DISPLAY LAST X OR VIEW
JOURNAL ARCHIVE OPTIONS.
8
7
REPLENISHING CASSETTE (TDM-100/150)
STEP
ACTION
STEP
UNLOCK/OPEN CABINET. PULL MECHANISM OUT
ON SLIDE TRAY TO ITS FULLY EXTENDED
POSITION.
1
STEP
PULL LOCKING PIN TO ALLOW MECHANISM TO
SWIVEL ON SLIDE TRAY.
STEP
6
WITH MECHANISM INOPERATING POSITION,
CLOSE AND LOCK CABINET.
7
ACTION
PULL LOCKING PIN. ROTATE MECHANISM TO
OPERATING POSITION. RELEASE LOCKING PIN.
REMOVE REJECT CASSETTE. UNLOCK AND
OPEN CASSETTE. REMOVE ANY NOTES. DO NOT
RECYCLE REJECTED NOTES!. CLOSE, LOCK AND
INSTALL REJECT CASSETTE.
REMOVE NOTE CASSETTE. UNLOCK AND OPEN
CASSETTE. LOAD CURRENCY. CLOSE, LOCK AND
INSTALL NOTE CASSETTE.
4
ACTION
5
2
ROTATE MECHANISM TO ALLOW ACCESS. RELEASE
LOCKING PIN.
3
ACTION
REPLENISHING CASSETTE (TDM-100/150)
TDM-150 DISPENSING MECHANISM
(SHOWN BELOW)
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