XProtect® Professional 2013: Administrator`s Manual

XProtect® Professional 2013: Administrator`s Manual
Milestone Systems
XProtect® Professional 2013
Administrator's Manual
Milestone XProtect® Professional
2013
Administrator's Manual
Contents
INTRODUCTION..............................................................................10
XPROTECT PROFESSIONAL OVERVIEW ............................................................... 10
CLIENTS........................................................................................................... 12
XProtect Smart Client ........................................................................................................ 12
Milestone Mobile client ...................................................................................................... 15
XProtect Web Client ........................................................................................................... 16
RECORDING SERVER MANAGER ........................................................................ 17
XPROTECT DOWNLOAD MANAGER..................................................................... 18
UPDATES ......................................................................................................... 20
BEFORE YOU START ....................................................................21
MINIMUM SYSTEM REQUIREMENTS ...................................................................... 21
ADMINISTRATOR RIGHTS ................................................................................... 23
IMPORTANT PORT NUMBERS .............................................................................. 23
VIRUS SCANNING .............................................................................................. 24
TIME SERVER USE RECOMMENDED ..................................................................... 24
INSTALL AND UPGRADE ..............................................................25
ABOUT INSTALLING SURVEILLANCE SERVER SOFTWARE OR XPROTECT SMART CLIENT
SILENTLY.......................................................................................................... 25
INSTALL YOUR SURVEILLANCE SERVER SOFTWARE .............................................. 25
INSTALL SILENTLY ............................................................................................. 25
UPGRADE......................................................................................................... 27
About upgrading ................................................................................................................ 27
Upgrade from a previous version ..................................................................................... 27
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Administrator's Manual
VIDEO DEVICE DRIVERS ..................................................................................... 28
REMOVE SYSTEM COMPONENTS ......................................................................... 29
FIRST TIME USE .............................................................................30
GET YOUR SYSTEM UP AND RUNNING .................................................................. 30
ABOUT SAVING CHANGES TO THE CONFIGURATION .............................................. 32
ABOUT THE BUILT-IN HELP ................................................................................. 32
ABOUT RESTARTING SERVICES .......................................................................... 34
LICENSES .......................................................................................35
ABOUT LICENSES .............................................................................................. 35
OVERVIEW OF LICENSE INFORMATION ................................................................. 36
ABOUT ACTIVATING LICENSES............................................................................ 36
About activating licenses after grace period .................................................................. 37
Register SLC ....................................................................................................................... 37
Activate License - Online .................................................................................................. 37
Activate License - Offline .................................................................................................. 38
Change SLC ........................................................................................................................ 39
ABOUT REPLACING CAMERAS ............................................................................ 39
SETTINGS .......................................................................................40
ABOUT AUTOMATIC DEVICE DISCOVERY .............................................................. 40
ABOUT SYSTEM MODE ....................................................................................... 40
DISABLE INFORMATION COLLECTION .................................................................. 41
CHANGE DEFAULT FILE PATHS ........................................................................... 41
OPTIONS .......................................................................................................... 43
General ................................................................................................................................ 43
User Interface ..................................................................................................................... 44
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Administrator's Manual
Default File Paths ............................................................................................................... 45
Privacy Options .................................................................................................................. 45
Analytics Event Settings ................................................................................................... 46
Event Server Settings ........................................................................................................ 47
GETTING STARTED .......................................................................49
ABOUT THE GETTING STARTED PAGE ................................................................. 49
AUTOMATIC CONFIGURATION WIZARD ................................................................. 49
Automatic configuration wizard: First page .................................................................... 49
Automatic configuration wizard: Scanning options ....................................................... 49
Automatic configuration wizard: Select hardware manufacturers to scan for ............ 50
Automatic configuration wizard: Scanning for hardware devices ................................ 50
Automatic configuration wizard: Continue after scan ................................................... 50
ADD HARDWARE WIZARD ................................................................................... 50
Express ............................................................................................................................... 51
Manual ................................................................................................................................. 52
CONFIGURE STORAGE WIZARD ........................................................................... 55
Configure storage: Video settings and preview ............................................................. 55
Configure storage: Online schedule ................................................................................ 55
Live and recording settings Motion-JPEG cameras ....................................................... 56
Live and recording settings MPEG cameras ................................................................... 58
Drive selection .................................................................................................................... 60
Recording and archiving settings .................................................................................... 62
ADJUST MOTION DETECTION WIZARD .................................................................. 64
Exclude regions.................................................................................................................. 64
Motion Detection ................................................................................................................ 65
MANAGE USER ACCESS WIZARD ......................................................................... 66
Basic and Windows users ................................................................................................. 67
Access summary ................................................................................................................ 67
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Administrator's Manual
ADVANCED CONFIGURATION ......................................................68
HARDWARE DEVICES ......................................................................................... 68
About hardware devices .................................................................................................... 68
About microphones ........................................................................................................... 68
About speakers .................................................................................................................. 68
About recording audio ....................................................................................................... 68
About dedicated input/output devices ............................................................................. 69
Show or hide microphones or speakers .......................................................................... 69
Configure hardware devices ............................................................................................. 70
Delete hardware devices ................................................................................................... 70
About replacing hardware devices ................................................................................... 71
Replace Hardware Device wizard ..................................................................................... 71
Speaker properties ............................................................................................................. 73
Hardware properties .......................................................................................................... 73
CAMERAS AND STORAGE INFORMATION .............................................................. 75
About video and recording configuration ....................................................................... 75
About database resizing .................................................................................................... 76
About motion detection settings ...................................................................................... 76
About motion detection and PTZ cameras ...................................................................... 77
Configure camera-specific schedules ............................................................................. 77
Configure when cameras should do what ....................................................................... 79
Configure motion detection .............................................................................................. 79
Disable or delete cameras ................................................................................................. 80
Move PTZ type 1 and 3 to required positions ................................................................. 80
Recording and storage properties ................................................................................... 81
Camera properties.............................................................................................................. 97
MICROPHONES ............................................................................................... 118
About microphones ......................................................................................................... 118
Configure microphones or speakers ............................................................................. 118
Show or hide microphones or speakers ........................................................................ 118
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Microphone (properties) .................................................................................................. 118
EVENTS AND OUTPUT ...................................................................................... 119
About input and output.................................................................................................... 119
About events and output ................................................................................................. 120
Overview of events and output ....................................................................................... 120
Add an analytics event .................................................................................................... 122
Add a hardware input event ............................................................................................ 122
Add a hardware output .................................................................................................... 123
Add a manual event ......................................................................................................... 124
Add a generic event ......................................................................................................... 124
Add a timer event ............................................................................................................. 125
Configure hardware output on event ............................................................................. 125
Configure general event handling .................................................................................. 126
Generate alarms based on analytics events ................................................................. 126
Test a generic event ......................................................................................................... 126
General event properties ................................................................................................. 128
Events and output properties ......................................................................................... 129
SCHEDULING AND ARCHIVING .......................................................................... 137
About scheduling ............................................................................................................. 137
About archiving ................................................................................................................ 138
Configure general scheduling and archiving ................................................................ 143
General scheduling properties ....................................................................................... 144
Camera-specific scheduling properties ......................................................................... 147
MATRIX .......................................................................................................... 148
About Matrix video sharing ............................................................................................. 148
About Matrix-recipients ................................................................................................... 149
Configure Matrix ............................................................................................................... 149
Matrix properties .............................................................................................................. 149
LOGS ............................................................................................................. 152
About logs ......................................................................................................................... 152
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Configure system, event and audit logging .................................................................. 154
Log properties .................................................................................................................. 154
NOTIFICATIONS ............................................................................................... 156
About notifications ........................................................................................................... 156
Email .................................................................................................................................. 156
SMS .................................................................................................................................... 159
Scheduling ........................................................................................................................ 161
CENTRAL ....................................................................................................... 162
About Central .................................................................................................................... 162
Enable XProtect Central .................................................................................................. 162
Central properties ............................................................................................................ 162
ACCESS CONTROL .......................................................................................... 163
About access control integration ................................................................................... 163
Wizard for access control system integration .............................................................. 164
Access control properties ............................................................................................... 165
SERVER ACCESS............................................................................................. 170
About server access ........................................................................................................ 170
About registered services ............................................................................................... 170
Configure server access ................................................................................................. 171
Server access properties ................................................................................................ 171
MASTER/SLAVE .............................................................................................. 173
About master and slave ................................................................................................... 173
Configure master and slave servers .............................................................................. 173
Master/slave properties ................................................................................................... 175
USERS ........................................................................................................... 176
About users ...................................................................................................................... 176
Add basic users................................................................................................................ 177
Add Windows users ......................................................................................................... 177
Add user groups ............................................................................................................... 178
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Configure user and group rights .................................................................................... 178
User properties ................................................................................................................. 179
SERVICES ...................................................................................................... 183
About services .................................................................................................................. 183
Start and stop services .................................................................................................... 183
SERVERS ....................................................................................................... 184
Mobile server .................................................................................................................... 184
ALARMS......................................................................................................... 192
About alarms .................................................................................................................... 192
About maps ....................................................................................................................... 194
Add an alarm ..................................................................................................................... 194
Add a time profile (for alarms) ........................................................................................ 195
Alarms properties............................................................................................................. 195
MIP PLUG-INS ................................................................................................ 199
About MIP plug-ins........................................................................................................... 199
BACKUP AND RESTORE CONFIGURATION .............................. 200
ABOUT BACKUP AND RESTORE OF CONFIGURATIONS ......................................... 200
BACK UP SYSTEM CONFIGURATION ................................................................... 200
RESTORE SYSTEM CONFIGURATION .................................................................. 201
BACK UP AND RESTORE ALARM AND MAP CONFIGURATION ................................. 201
EXPORT AND IMPORT MANAGEMENT APPLICATION CONFIGURATION .................... 204
IMPORT CHANGES TO CONFIGURATION .............................................................. 206
RESTORE SYSTEM CONFIGURATION FROM A RESTORE POINT .............................. 206
MISC CONCEPTS AND TASKS.................................................... 208
ABOUT HANDLING DAYLIGHT SAVING TIME ........................................................ 208
IMPROVE STABILITY WITH 3 GB VIRTUAL MEMORY ............................................. 208
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ABOUT PROTECTING RECORDING DATABASES FROM CORRUPTION ...................... 210
MONITOR STORAGE SPACE USAGE ................................................................... 211
VIEW VIDEO FROM CAMERAS IN MANAGEMENT APPLICATION .............................. 211
GLOSSARY OF TERMS................................................................ 212
INDEX ............................................................................................ 220
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Milestone XProtect® Professional
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Administrator's Manual
Introduction
XProtect Professional overview
XProtect Professional is the right product for small to mid-sized installations that need robust
single-server surveillance software with the full functionality of advanced management, flexible
scheduling, fast searching and analysis. XProtect Professional supports up to 64 simultaneously with
the widest choice of network video and computer hardware equipment.
XProtect Professional consists of a number of components, each targeted at specific tasks and user
types:
Name
Description
Management Application
The main application used by surveillance system administrators for
configuring the XProtect Professional surveillance system server,
upon installation or whenever configuration adjustments are
required, for example when you add new cameras or users to the
system.
Recording Server service
A vital part of the surveillance system. The Recording Server
service runs to ensure that devices transfer video streams to your
system. The Recording Server service installs automatically and
runs in the background on the surveillance system server. You
manage the service through the Management Application.
Event Server service
Handles configuration of alarms and maps from all servers within
XProtect Professional installations, including Master/slave setups
(see "Configure master and slave servers" on page 173),
throughout your organization. This enables monitoring and instant
overview of alarms and possible technical problems within your
systems. The event server is automatically installed on, and runs in
the background of, the XProtect Professional surveillance system
server.
Microsoft SQL Server
Express Database
The surveillance system's alarm data is stored in a SQL Server
Express database. The SQL database is a lightweight, yet powerful,
version of a full SQL server which is automatically installed on, and
runs in the background of, your XProtect Professional surveillance
system server.
Image Server service
Handles access to the surveillance system for users logging in with
clients. The Image Server service is automatically installed and runs
in the background on the surveillance system server. You can
manage the service through the Management Application.
XProtect® Download Manager
Manage which XProtect Professional-related features your
organization's users can access from a targeted welcome page on
the surveillance system server.
®
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Name
Description
XProtect® Smart Client
Designed for Milestone XProtect surveillance systems, the XProtect
Smart Client is a powerful, easy-to-use client application for the
daily operations of security installations. Its streamlined interface
makes it easy to monitor installations of all sizes, manage security
incidents and access and export live and recorded video.
We recommend that you always use the latest version of the
XProtect Smart Client to best use new features and functions
included in your XProtect Professional surveillance system.
Milestone® Mobile client
A free application designed by Milestone that allows you to view
video from your system from almost anywhere on your smartphone
or tablet. You can also control outputs, such as opening and closing
doors and switching lights on or off, allowing you to gain control and
dynamically respond to incidents in the system.
XProtect® Web Client
A simplified web-based client application for XProtect surveillance
systems for viewing, playing back and sharing video from most
operating systems and web browsers. With no need to install
additional software, you can monitor your system from any
computer or Internet connection.
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Clients
Clients are applications used for viewing live and recorded video from the hardware devices set up in
the Management Application.
XProtect Professional supports three different clients:

XProtect Smart Client

XProtect Web Client

Milestone Mobile client
XProtect Smart Client
About XProtect Smart Client
Designed for Milestone XProtect® IP video management software, the XProtect Smart Client is an
easy-to-use client application that provides intuitive control over security installations. Manage security
installations with XProtect Smart Client which gives users access to live and recorded video, instant
control of cameras and connected security devices, and an overview of recordings. Available in 26
languages, XProtect Smart Client has an adaptable user interface that can be optimized for individual
operators’ tasks and adjusted according to specific skills and authority levels.
The interface allows you to tailor your viewing experience to specific working environments by
selecting a light or dark theme, depending on room lighting or brightness of the video. It also features
work-optimized tabs and an integrated video timeline for easy surveillance operation. Using the
Milestone Integration Platform, users can integrate various types of security and business systems
and video analytics applications, which you manage through XProtect Smart Client.
XProtect Smart Client must be installed on users' computers. Surveillance system administrators
manage clients' access to the surveillance system through the Management Application. Recordings
viewed by clients are provided by your XProtect system's Image Server service. The service runs in
the background on the surveillance system server. Separate hardware is not required.
To download XProtect Smart Client, you must connect to the surveillance system server which
presents you with a welcome page that lists available clients and language versions. System
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administrators can use the XProtect Download Manager to control what clients and language versions
should be available to users on the welcome page of the XProtect Download Manager.
Install the XProtect Smart Client
The XProtect Smart Client must be installed on your computer before you can use it. Typically, you
download the XProtect Smart Client from the surveillance system server, then install it on your
computer. Alternatively, you may install the XProtect Smart Client from a DVD.
Install from the surveillance server
1. Verify that your computer meets the XProtect Smart Client's minimum system requirements.
2. Open an Internet Explorer browser (version 6.0 or later) and connect to the surveillance
system server using the URL or IP address specified by your system administrator.
3. On the Welcome page, click Language and select the language you want to use.
Tip: You can change the language in the Options menu of the XProtect Smart Client. Under
XProtect Smart Client Installers, click the relevant XProtect Smart Client link to start the
installer.
4. If you receive a security warning (Do you want to run or save this file?, Do you want to run
this software? or similar), accept this (by clicking Run or similar—the exact name depends on
your browser version).
5. The XProtect Smart Client setup wizard starts. In the wizard, follow the installation
instructions.
The wizard suggests an installation path. Normally, you can use the suggested installation path.
However, if you have previously used add-on products, such as XProtect <LPR>, this path might not
be valid anymore.
Install from a DVD
1. Verify that your computer meets the XProtect Smart Client's minimum system requirements.
2. Insert the surveillance system software DVD, select the required language, and then click
Install XProtect Smart Client.
3. If you receive a security warning (Do you want to run or save this file?, Do you want to run
this software? or similar), accept this (by clicking Run or similar—the exact name depends on
your browser version).
4. The XProtect Smart Client installation wizard starts. In the wizard, follow the installation
instructions.
Install silently
Surveillance system administrators can deploy XProtect Smart Client or XProtect Professional to
users’ computers using tools such as Microsoft Systems Management Server (SMS). Such tools let
administrators build up databases of hardware and software on local networks. The databases can
then, among other things, be used for distributing and installing software applications, such as
XProtect Smart Client, over local networks.
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1. Locate the Smart Client installation program (.exe) file - MilestoneXProtectSmart Client.exe
or MilestoneXProtectSmart Client_x64.exe for 32-bit and 64-bit versions respectively. You
find the file in a subfolder under the folder httpdocs. The httpdocs folder is located under the
folder in which your Milestone surveillance software is installed.
The path is typically:
C:¥Program Files (x86)¥Milestone¥Milestone Surveillance¥httpdocs¥Smart Client
Installer¥[version number] [bit-version]¥All Languages¥en-US
For example:
C:¥Program Files (x86)¥Milestone¥Milestone Surveillance¥httpdocs¥Smart Client
Installer¥6.0a (32-bit)¥All Languages¥en-US
2. Run a silent installation using one of the following two options:
a
Run with default parameter settings:
To run a silent installation using the default values for all parameters, start a command prompt
(cmd.exe) in the directory where the installation program is located and execute following
command:
o
For XProtect Smart Client installation:
>MilestoneXProtectSmart Client.exe -–quiet
o
For XProtect Professional installation:
> MilestoneXProtectXProtect ProfessionalInstaller.exe --quiet
This performs a quiet installation of the XProtect Smart Client/XProtect Professional using
default values for parameters such as target directory and so on. To change the default
settings, see below.
b
Customize default parameters using an xml argument file as input:
In order to customize the default installation settings, an xml file with modified values must be
provided as input. In order to generate the xml file with default values, open a command
prompt in the directory where the installation program is located and execute following
command:
o
For XProtect Smart Client:
> MilestoneXProtectSmart Client.exe --generateargsfile=args.xml
o
For XProtect Professional:
> MilestoneXProtectXProtect ProfessionalInstaller.exe --generateargsfile=args.xml
Open the generated args.xml file, using for example Windows Notepad, and perform any
changes needed. Then, in order to run silent installation using these modified values, execute
following command in the same directory.
o
For XProtect Smart Client:
>MilestoneXProtectSmart Client.exe --arguments=args.xml --quiet
o
For XProtect Professional:
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> MilestoneXProtectXProtect ProfessionalInstaller.exe --arguments=
C:¥MyFolder¥arguments.xml --quiet
Milestone Mobile client
About Milestone Mobile client
Milestone® Mobile client is a mobile surveillance solution closely integrated with the rest of your
XProtect system. It runs on your Android tablet or smartphone or your Apple® device (tablet,
smartphone or portable music player) and gives you access to cameras, views and other functionality
set up in the Management Application. Use the Milestone Mobile client to view and play back live and
recorded video from one or multiple cameras, control pan-tilt-zoom (PTZ) cameras, trigger output and
events and use the Video push functionality to send video from your device to your XProtect system.
In order to use Milestone Mobile client with XProtect Professional, you must add a Mobile server (see
"About Mobile server" on page 184) to establish the connection between the Milestone Mobile client
and XProtect Professional. Once the Mobile server is set up, download the Milestone Mobile client for
free from Google Play or App Store to start using Milestone Mobile.
Install Milestone Mobile client
1. Access Google Play or App Store℠ on your device.
2. Search for and download the application Milestone Mobile.
3. Once the download of the application is completed, the Milestone Mobile client is ready for use
on your mobile device.
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For detailed information about how to set up your Milestone Mobile client, visit the Milestone website
at www.milestonesys.com.
XProtect Web Client
About XProtect Web Client
XProtect Web Client is a web-based client application for viewing, playing back and sharing video. It
provides instant access to the most commonly used surveillance functions, such as viewing live video,
play back recorded video, print and export evidence. Access to features depends on individual user
rights which are set up in the Management Application.
To enable access to the XProtect Web Client, you must install a Mobile server (see "About Mobile
server" on page 184) to establish the connection between the XProtect Web Client and XProtect
Professional. The XProtect Web Client itself does not require any installation itself and works with
most Internet browsers (see "Minimum system requirements" on page 21). Once the Mobile server is
set up, you can monitor your XProtect system anywhere from any computer or tablet with Internet
access (provided you know the right external/Internet address, user name and password).
Access XProtect Web Client
If you have a Milestone Mobile server (see "About Mobile server" on page 184) installed on your
computer, you can use the XProtect® Web Client to access your cameras and views. Since you do not
need to install XProtect Web Client, you can access it from the local computer on which you installed
the Milestone Mobile server or any other computer you want to use for this purpose.
To access the XProtect Web Client:
1. Set up the Milestone Mobile server in the Management Application.
2. Open an Internet browser (Internet Explorer, Mozilla Firefox, Google Chrome or Safari) or click
Open XProtect Web Client in the Mobile Server Manager (see "About Mobile Server
Manager" on page 189).
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3. Type in the IP address (that is, the external address and port of the server on which the
Milestone Mobile server is running.
Example: The Milestone Mobile server is installed on a server with the IP address 127.2.3.4
and is configured to accept HTTP connections on port 8081 and HTTPS connections on port
8082 (default settings of the installer).
In the address bar of your browser, type: http://127.2.3.4:8081/XProtectMobile/Web/ or
https://127.2.3.4:8082/XProtectMobile/Web/, depending on whether you want to use a
standard HTTP connection or a secure HTTPS connection. You can now begin using XProtect
Web Client.
4. Add the address as a bookmark in your browser for easy future access to XProtect Web Client.
If you use XProtect Web Client on the local computer on which you installed the Milestone
Mobile server, you can also use the desktop shortcut created by the installer. Click the shortcut
to launch your default browser and open XProtect Web Client.
Note that Internet browsers running the XProtect Web Client must have their cache cleared before you
can use a new version of the XProtect Web Client.
System administrators must ask their XProtect Web Client users to clear out their browser's cache
upon upgrade or force this action remotely (you can do this action only in Internet Explorer in a
domain).
Recording Server Manager
The Recording Server service is a vital part of the surveillance system. Video streams are only
transferred to your system while the Recording Server service is running. The Recording Server
Manager informs you about the state of the Recording Server service. It also lets you manage the
service.
In the notification area (the system tray), the Recording Server Manager's icon indicates whether the
Recording Server service is running or not.
- A green icon in the notification area indicates that the Recording Server service is running.
- A red icon in the notification area indicates that the Recording Server service has stopped.
By right-clicking the icon, you can open the Management Application, start and stop the Recording
Server service, view log files, and view version information.
Monitor System Status
Right-click the notification area's Recording Server icon and select Show System Status to get
access to the Status window.
The Status window lets you view the status of the image server(s) and connected cameras. The
status of each server/camera is indicated by a color:

Green indicates that the server or camera is running correctly.

Gray indicates that the camera (not the server) is not running. Typically, a camera is indicated
in gray in the following situations:
o
The camera is not online (as defined in the camera's online period schedule (see "Online
period" on page 147)).
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The Recording Server service has been stopped.
Red indicates that the server or camera is not running. This may because it has been
unplugged or due to a network or hardware error. Errors are listed in the Recording Server log
file.
Place your mouse pointer over a camera in the status window to view details about the relevant
camera. The information appears as a pop-up and updates approximately every 10 seconds.
Name
Description
Resolution
The resolution of the camera.
FPS
The number of frames per second (frame rate) currently used by
the camera. The number updates each time the camera has
received 50 frames.
Frame count
The number of frames received from the camera since the
Recording Server service was last started.
Received KB
The number of kilobytes sent the by camera since the Recording
Server service was last started.
Offline
Indicates the number of times the camera has been offline due to
an error.
XProtect Download Manager
Manage which XProtect Professional-related features your organization's users can access from a
targeted welcome page on the surveillance system server through the use of XProtect Download
Manager.
Access XProtect Download Manager from Windows' Start menu: Select All Programs > Milestone
XProtect Download Manager > Download Manager.
Examples of user-accessible features

XProtect Smart Client. Users connect to the surveillance server through an Internet browser
where they are presented with a welcome page. From the welcome page, users can download
the XProtect Smart Client software and install it on their computers.

Language packs, which let users add additional language versions to their existing XProtect
Smart Client installations. Users download such language packs from the welcome page.

Various plug-ins. Downloading such plug-ins can be relevant for users if your organization
uses add-on products with the XProtect Professional system.
The welcome page
The welcome page links to downloads of various features. It is available in a number of languages and
users select the language they require from a menu in the top right corner of the welcome page.
To view the welcome page, open an Internet browser (for example, Internet Explorer version 6.0 or
later) and connect to the following address:
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http://[surveillance server IP address or hostname]
If the Image Server service has been configured with a port number other than the default port 80 (you
configure this as part of the server access properties), users must specify the port number as well,
separated from the IP address or hostname by a colon:
http://[surveillance server IP address or hostname]:[port number]
The content of the welcome page is managed through the XProtect Download Manager and can look
different in different organizations.
Initial look
Immediately after you install XProtect Professional, the welcome page provides access to the XProtect
Smart Client in all languages. You can also download XProtectSmart Client in 32- or 64-bit if you run a
64-bit operating system and in 32-bit if you run a 32-bit operating system.
This initial look of the welcome page is automatically provided through the Download Manager's
default configuration.
Default configuration of XProtect Download Manager
XProtect Download Manager has a default configuration. This ensures that your organization's users
can access standard features without the surveillance system administrator having to set up anything.
The XProtect Download Manager configuration is represented in a tree structure.
Download Manager's tree structure explained:

The first level of the tree structure indicates that you are working with a XProtect
Professional system.

The second level indicates that this is the default setup.

The third level refers to the languages in which the welcome page is available. In the example,
the welcome page is available in a dozen languages (English, Arabic, Danish, Dutch, French,
and more).

The fourth level refers to the features which are—or can be made—available to users. For
example, these features could be limited to XProtect Smart Client.

The fifth level ( 5 ) refers to particular versions of each feature, for example, version 4.0,
32-bit, etc. which are—or can be made—available to users.

The sixth level ( 6 ) refers to the language versions of the features which are—or can be
made—available to users. For XProtect Smart Client, which is only available with all languages
embedded, the only option is All Languages.
The fact that only standard features are initially available helps reduce installation time and save
space on the server. There is no need to have a feature or language version available on the server if
nobody is going to use it.
You can make more features and/or languages available if you need to. See Making new features
available in the following for more information.
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Making new features available
When you install new features, these are by default selected in the XProtect Download Manager and
are immediately available to users through the welcome page. You can always show or hide features
on the welcome page by selecting or clearing check boxes in the tree structure.
Tip: You can change the sequence in which features and languages are displayed on the welcome
page by dragging items and dropping them in the relevant position.
Hiding and removing features
You can remove features in several ways:

You can hide features from the welcome page by clearing check boxes in XProtect Download
Manager's tree structure. In that case, the features are still installed on the surveillance system
server, and by selecting check boxes in the tree structure, you can quickly make the features
available again.

You can remove features which have previously been made available through XProtect
Download Manager. This removes the installation of the features on the surveillance system
server. The features disappear from XProtect Download Manager, but installation files for the
features are kept in the surveillance system server's Installers or relevant language folder, so
you can re-install them later if required.
1.
In XProtect Download Manager, click Remove features...
2.
In the Remove Features window, select the features you want to remove.
3.
Click OK and then click Yes.
Updates
Milestone regularly releases service updates for its products, offering improved functionality and
support for new devices. Milestone recommends that you check www.milestonesys.com for updates at
regular intervals in order to make sure you are using the most recent version of your surveillance
software.
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Introduction
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Before you start
Minimum system requirements
Surveillance system server:
Component
Operating system
Requirement

Windows Server 2008 R1/R2 (32-bit or 64-bit*)

Windows Vista™ Business (32-bit or 64-bit*)

Windows Vista Enterprise (32-bit or 64-bit*)

Windows Vista Ultimate (32-bit or 64-bit*)

Windows 7 Professional (32-bit or 64-bit*)

Windows 7 Enterprise (32-bit or 64-bit*)

Windows 7 Ultimate (32-bit or 64-bit*).
CPU
Intel® Pentium® 4, 2.4 GHz or higher (CoreTM 2 recommended).
RAM
Minimum 2 GB (4 GB or more recommended).
Network
Ethernet (1 Gbit recommended).
Graphics adapter
AGP or PCI-Express, minimum 1024 x 768, 16-bit colors.
Hard disk type
E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster).
Hard disk space
Minimum 1 GB free hard disk space available, excluding space
needed for recordings.
Software

Microsoft .NET 4.0 Framework.

DirectX 9.0 or newer.

Windows Help (WinHlp32.exe).

Windows Installer 4.5.
You can download all from the Microsoft
(http://www.microsoft.com/download) website.
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XProtect Smart Client
Component
Operating System
Requirement

Windows Server 2008 R1/R2 (32-bit or 64-bit)

Windows Vista® Business (32-bit or 64-bit)

Windows Vista Enterprise (32-bit or 64-bit)

Windows Vista Ultimate (32-bit or 64-bit)

Windows 7 Professional (32-bit or 64-bit)

Windows 7 Enterprise (32-bit or 64-bit)

Windows 7 Ultimate (32-bit or 64 bit)

Windows 8 Pro (32-bit or 64-bit)

Windows 8 Enterprise (32-bit or 64-bit)
CPU
Intel® Core2™ Duo, minimum 2.4 GHz or higher (more powerful
CPU recommended for XProtect Professionals running high number
of cameras and multiple views and displays)
RAM
Minimum 1 GB (higher RAM recommended for systems running a
high number of cameras and multiple views and displays)
Network
Ethernet (100 Mbit or higher recommended)
Graphics Adapter
AGP or PCI-Express, minimum 1280 x 1024, 16 bit colors
Hard Disk Space
1 GB free
Software

Microsoft .Net 4.0 or newer

DirectX 9.0 or newer
Milestone Mobile client:
Component
Operating system
www.milestonesys.com
Requirement

iOS 5 or newer for Apple devices.

Android 2.2 or newer for Android devices.
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XProtect Web Client:
Component
Requirement
Internet browsers that support HTML 5 and JavaScript. XProtect
Web Client runs on:
Supported browsers

Microsoft Internet Explorer 9 or newer.

Mozilla Firefox 11 or newer.

Google Chrome 16 or newer.

Safari 5 or newer.
Administrator rights
When you install XProtect Professional, it is important that you have administrator rights on the
computer that should run XProtect Professional. If you only have standard user rights, you cannot
configure the surveillance system.
Important port numbers
Available functionality depends on your product version.
XProtect Professional uses particular ports when communicating with other computers, cameras, and
so on. Make sure that the following ports are open for data traffic on your network when you use
XProtect Professional:
Name
Description
Port 20 and 21 (inbound and
outbound)
Used for FTP traffic. FTP (File Transfer Protocol) is a standard for
exchanging files across networks. FTP uses the TCP/IP standards
for data transfer, and is often used for uploading or downloading
files to and from servers.
Port 25 (inbound and
outbound)
Used for SMTP traffic. SMTP (Simple Mail Transfer Protocol) is a
standard for sending e-mail messages between servers. This port
should be open since, depending on configuration, some cameras
may send images to the surveillance system server via e-mail.
Port 80 (inbound and
outbound)
Used for HTTP traffic between the surveillance server, cameras,
and the XProtect Smart Client, and the default communication port
for the surveillance system's Image Server service.
Port 554 (inbound and
outbound)
Used for RSTP traffic in connection with H.264 video streaming.
Port 1024 (outbound only)
Used for HTTP traffic between cameras and the surveillance server.
Port 1234 (inbound and
outbound)
Used for event handling.
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Name
Description
Port 1237 (inbound and
outbound)
Used for communication with the XProtect Central add-on product
(if your organization uses this).
Port 8081 and 8082
Used for communication with the Mobile service.
Port 22331
Used for communication with the Event Server service.
Your organization may also have selected to use any other port numbers, for example if you have
changed the server access (on page 171) port from its default port number (80) to another port
number.
Virus scanning
Virus scanning uses a considerable amount of system resources on scanning all the data which
XProtect Download Manager is archiving or using. The scanning process may temporarily lock each
file it scans, which can further impact system performance negatively. Therefore, you should disable
any virus scanning of affected areas (such as camera databases, and so on.) on the XProtect
Professional server as well as on any archiving destinations if you are allowed to in your organization.
Time server use recommended
Once your system receives images, they are instantly time-stamped. However, since cameras are
separate units which may have separate timing devices, power supplies and so on, camera time and
your system time may not correspond fully. This may occasionally lead to confusion. If your cameras
supports timestamps, Milestone recommends that you auto-synchronize camera and system time
through a time server for consistent synchronization.
For information about how to configure a time server, try searching www.microsoft.com for time
server, time service, or similar.
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Install and upgrade
About installing surveillance server software or
XProtect Smart Client silently
If you are a surveillance system administrator, you can deploy the XProtect Smart Client or XProtect
Professional to users’ computers by using tools such as Microsoft Systems Management Server
(SMS). Such tools let you build up databases of hardware and software on local networks. You can
then use the databases for distributing and installing software applications, such as XProtect Smart
Client, over local networks.
Install your surveillance server software
Do not install XProtect Professional on a mounted drive. A mounted drive is a drive that is attached to
an empty folder on an NTFS (NT File System) volume, with a label or name instead of a drive letter. If
you use mounted drives, critical system features may not work as intended. You do not, for example,
receive any warnings if the system runs out of disk space.
Before you start: Shut down any existing surveillance software. If you are upgrading, read Upgrade
from a previous version (on page 27) first.
1. Run the installation file. Depending on your security settings, you may receive one or more
security warnings. Click the Run button if you receive a warning.
2. When the installation wizard starts, select language for the installer and then click Continue.
3. Select if you want to install a trial version of XProtect Professional or indicate the location of
your license file.
4. Read and accept the license agreement, and indicate if you want to participate in the
Milestone data collection program.
5. Select Typical or Custom installation. If you select Custom installation, you can select
application language, which features to install and where to install them.
6. Let the installation wizard complete.
You can now begin to configure your XProtect Professional through its Management Application. For
more information, see Get your system up and running (on page 30).
Install silently
Surveillance system administrators can deploy XProtect Smart Client or XProtect Professional to
users’ computers using tools such as Microsoft Systems Management Server (SMS). Such tools let
administrators build up databases of hardware and software on local networks. The databases can
then, among other things, be used for distributing and installing software applications, such as
XProtect Smart Client, over local networks.
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1. Locate the Smart Client installation program (.exe) file - MilestoneXProtectSmart Client.exe
or MilestoneXProtectSmart Client_x64.exe for 32-bit and 64-bit versions respectively. You
find the file in a subfolder under the folder httpdocs. The httpdocs folder is located under the
folder in which your Milestone surveillance software is installed.
The path is typically:
C:¥Program Files (x86)¥Milestone¥Milestone Surveillance¥httpdocs¥Smart Client
Installer¥[version number] [bit-version]¥All Languages¥en-US
For example:
C:¥Program Files (x86)¥Milestone¥Milestone Surveillance¥httpdocs¥Smart Client
Installer¥6.0a (32-bit)¥All Languages¥en-US
2. Run a silent installation using one of the following two options:
a
Run with default parameter settings:
To run a silent installation using the default values for all parameters, start a command prompt
(cmd.exe) in the directory where the installation program is located and execute following
command:
o
For XProtect Smart Client installation:
>MilestoneXProtectSmart Client.exe -–quiet
o
For XProtect Professional installation:
> MilestoneXProtectXProtect ProfessionalInstaller.exe --quiet
This performs a quiet installation of the XProtect Smart Client/XProtect Professional using
default values for parameters such as target directory and so on. To change the default
settings, see below.
b
Customize default parameters using an xml argument file as input:
In order to customize the default installation settings, an xml file with modified values must be
provided as input. In order to generate the xml file with default values, open a command
prompt in the directory where the installation program is located and execute following
command:
o
For XProtect Smart Client:
> MilestoneXProtectSmart Client.exe --generateargsfile=args.xml
o
For XProtect Professional:
> MilestoneXProtectXProtect ProfessionalInstaller.exe --generateargsfile=args.xml
Open the generated args.xml file, using for example Windows Notepad, and perform any
changes needed. Then, in order to run silent installation using these modified values, execute
following command in the same directory.
o
For XProtect Smart Client:
>MilestoneXProtectSmart Client.exe --arguments=args.xml --quiet
o
For XProtect Professional:
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> MilestoneXProtectXProtect ProfessionalInstaller.exe --arguments=
C:¥MyFolder¥arguments.xml --quiet
Upgrade
About upgrading
When you upgrade from one XProtect product to a more feature-rich XProtect product, you get access
to new functionality, but you can also expand on the use of already available functionality. Your
settings from the previous product are transferred to the new product. This means that you sometimes
need to update the settings of your old product in order to make use of the expanded functionality.
For further information about the various differences between products, check the Milestone website at
www.milestonesys.com.
Example: If you upgrade from XProtect Go to XProtect Professional, you should, among other things,
be aware of:

XProtect Smart Client: In XProtect Go, only one instance of the XProtect Smart Client can be
connected at a time. When you upgrade, you get the possibility of connecting more instances
of the XProtect Smart Client. Since you come from XProtect Go, the Management Application
is set to only allow one connected XProtect Smart Client at a time. You can change this setting
manually in the Management Application. In general, you gain the full use of XProtect Smart
Client functionality when you upgrade.

Number of Cameras: XProtect Go allows you to use up to eight cameras at the same time,
while XProtect Professional lets you use many more. The number of cameras added are
inherited by the upgraded product, but you must, of course, add any additional cameras to the
Management Application yourself.
Upgrade from a previous version
You can upgrade your entire XProtect Professional system configuration from one XProtect
Professional version to another. The following information applies if you upgrade from one XProtect
Professional version to another and if you upgrade to XProtect Professional from a streamlined
product in the XProtect product range.
Back up your current configuration
When you install the new version of XProtect Professional, it inherits the configuration from your
previous version.
Milestone recommends that you make regular backups of your server configuration as a disaster
recovery measure. You should also do this when you upgrade your server. While it is rare that you
lose your configuration (cameras, schedules, views, etc), it can happen under unfortunate
circumstances. Fortunately, it takes only a minute to back up your existing configuration.
IMPORTANT: If you are upgrading from XProtect Professional 6.5 or earlier, you must back up your
configuration before you upgrade.
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The following describes backing up XProtect Professional 6.5 or earlier. If you need information about
how to back up configuration for XProtect Professional7.0 or newer, see Back up system configuration
(on page 200).
1. Create a folder called Backup on a network drive, or on removable media.
2. On the system server, open My Computer, and navigate to the XProtect Professional
installation folder.
3. Copy the following files and folders into your Backup folder:
o
All configuration (.ini) files
o
All scheduling (.sch) files
o
The file users.txt (only present in a few installations)
o
Folders with a name ending with ...ViewGroup and all their content
Note that some of the files/folders may not exist if upgrading from old software versions.
If you installed your system as a custom version to a non-default file-path, make a backup of your
existing configuration and restore it to a new installation folder called [relevant folder]¥Milestone
Surveillance. When you run the installer, select Custom installation and when you are prompted for
an installation folder, select the [relevant folder] created for restoring.
Remove the current version
You do not need to manually remove the old version of your system before you install the new version.
The old version is removed when you install the new version. Note, however, XProtect Basis+
versions earlier than 6.0 must be removed manually before installing the new version.
Video device drivers
Video device drivers are installed automatically during the initial installation of your XProtect
Professional system. New versions of video device drivers, known as XProtect Device Pack, are
released from time to time and made available for free on the Milestone website.
We recommend that you always use the latest version of video device drivers. When you update video
device drivers, you can install the latest version on top of any version you may have installed.
IMPORTANT: When you install new video device drivers, your system cannot communicate with
camera devices from the moment you begin the installation until the moment installation is complete
and you have restarted the Recording Server service. Usually, the process takes no longer than a few
minutes, but it is highly recommended that you perform the update at a time when you do not expect
important incidents to take place.
1. On the XProtect Professional server on which you want to install the new video device drivers
version, shut down any running surveillance software, including any running Recording Server
service.
2. Run the XProtect Device Pack installation file and follow the wizard.
3. When the wizard is complete, remember to start the Recording Server service again.
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If you use the Add Hardware Devices Wizard's Import from CSV File (on page 53) option, you must—if
cameras and server are offline—specify a HardwareDriverID for each hardware device you want to
add. To view a current list of IDs, view the release notes for the XProtect Device Pack used in your
organization. Alternatively, visit the Milestone website for the latest information.
Remove system components
To remove the entire XProtect Professional surveillance system (that is the surveillance server
software and related installation files, the video device drivers, XProtect Download Manager, XProtect
Smart Client, the Event Server service and the Milestone Mobile server) from your server, follow the
normal Windows procedure for uninstalling programs (see the Windows Help for more information).
You can also remove individual components, such as XProtect Smart Client and video drivers by using
the standard Windows procedure for uninstalling programs.
If you remove your XProtect Professional surveillance system, your recordings are not removed. They
remain on the server even after the server software has been removed. Likewise, XProtect
Professional configuration files remain on the server. This allows you to reuse your configuration if you
install XProtect Professional again at a later time.
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First time use
Get your system up and running
This checklist outlines the tasks typically involved when you set up a working XProtect Professional
system. Note that although the information is presented as a checklist, a completed checklist does not
in itself guarantee that the system matches the exact needs of your organization. To make the system
match the needs of your organization, Milestone highly recommends that you monitor and adjust the
system once it is running.
For example, it is often a good idea to spend time on testing and adjusting the motion detection
sensitivity settings for individual cameras under different physical conditions (day/night, windy/calm,
etc.). Do this once the system is running. The setup of events and associated actions typically also
depends on your organization's needs.
You can print and use this checklist as you go along.
Verify initial configuration of cameras and other hardware devices
When your system opens for the first time, the Getting Started wizard opens to assist you
with quickly adding hardware devices (cameras, video encoders and more) to your system
and configuring them with proper user names and passwords. See Getting started wizard
(see "Automatic configuration wizard" on page 49).
Register your software
You may not need to go through this step as your vendor often takes care of the process for
you. You must first register your software and next activate your licenses. See Manage
licenses (see "About activating licenses" on page 36).
Install XProtect Professional
See Install surveillance server software (see "Install your surveillance server software" on
page 25). If you are upgrading an existing version of XProtect Professional, see Upgrade
from a previous version (on page 27).
Open the Management Application
See Access the Management Application.
Add hardware devices
Your system can quickly scan your network for relevant hardware devices (cameras, video
encoders and more), and add them to your system. See Add hardware devices (see "Add
hardware wizard" on page 50).
Configure cameras
You can specify a wide variety of settings for each camera connected to your system.
Settings include video format, resolution, motion detection sensitivity, where to store and
archive (see "About archiving" on page 138) recordings, any PTZ (pan-tilt-zoom) preset
positions, association with microphones, speakers and more. See About video and
recording configuration (on page 75).
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Configure events, input and output
If required, use system events, for example based on input from sensors, to automatically
trigger actions in your system.
Examples of actions: starting or stopping recording on cameras, switching to a particular
video frame rate, making PTZ cameras move to specific preset positions. Also use events to
activate hardware output, such as lights or sirens. See Overview of events.
Configure scheduling
Set up when do you want to archive and if you want cameras to transfer video to your
system at all times, and other cameras to transfer video only within specific periods of time
as well as when specific events occur. Also specify when you want to receive notifications
from the system. See Configure general scheduling and archiving (on page 143) and
Configure camera-specific schedules (on page 77).
Configure clients' access to XProtect Professional
A number of different client applications (see About clients) are included with your system.
Specify whether you want clients to access the system server from the Internet, how many
clients you want to be able to connect simultaneously and more. See Configure server
access (on page 171).
Configure master/slave servers
This step is only required if you want to run several servers together.
A master/slave setup allows you to combine several servers and, thereby, extend the
number of cameras you can use beyond the maximum allowed number of cameras for a
single server.
In such a setup, clients still have a single point of contact: they connect to the master server
but also get access, transparently, to cameras and recordings on the slave servers. See
Configure master and slave servers (on page 173).
Configure users
Specify who should access your system and how. Set a password protection for the
Management Application if needed. Decide who should have client access which rights they
should have. See Configure User Access wizard (see "Manage user access wizard" on
page 66), Add basic users (on page 177), Add user groups (on page 178) and Configure
user and group rights (on page 178).
Configure XProtect Download Manager
Manage which features users see on a targeted welcome page when they connect to the
XProtect Professional server. The features can include access to client applications,
additional client language versions, plug-ins and more. See Use XProtectDownload
Manager.
XProtect Download Manager comes with a default configuration that ensures that users get
access to XProtect Smart Client in the same language as your XProtect Professional server.
The above list represents the configuration steps that most administrators are likely to cover. You can,
of course, do more configuration, for example if your organization wants to use the Matrix (see "About
Matrix video sharing" on page 148) video-sharing feature or similar.
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Note that you can customize (see "User Interface" on page 44) the behavior of the Management
Application. Descriptions here are, however, always based on the Management Application's default
behavior.
About saving changes to the configuration
As you set up your system, you must save any changes you make to the configuration in order for
these to be applied to the system. When you change the configuration in the Management Application,
for example in the Camera Summary or Users Properties, a yellow notification bar informs you that
you have made changes to the configuration. The bar appears in order to make sure that your
changes are applied to the system. If you want to apply the changes, click Save. If you do not want to
save your changes, click Discard.
Once you have made changes to the configuration of your Management Application and saved these,
your system contacts the system services (such as the Recording Server service and the Image
Server service). If you make changes to your configuration, for example if you change the name of a
camera or change motion detection settings, the relevant system services load the new configuration
and the changes appear in your client immediately. In contrast, more resource-demanding
configuration changes, for example if you add a new event, require that you restart the relevant
services before they work properly. If a restart of services is necessary, your system carries out the
restart automatically once you have saved the changes. If you make changes to settings in the
Milestone Mobile server, your system applies all changes when you click Save, without restarting the
Milestone Mobile server service.
IMPORTANT: While your system restarts services, you cannot view or record video. Restarting
services typically only takes a few seconds, but in order to minimize disruption, you may want to
restart services at a time when you do not expect that any important incidents take place. Users
connected to your system through clients can remain logged in during the restart of services, but may
experience a short video outage.
Note that the system stores changes in a restore point (see "Restore system configuration from a
restore point" on page 206) (so that you can return to a working configuration if something goes
wrong).
About the built-in help
To use your system's built-in help, click the Help button in the Management Application's toolbar or
press the F1 key on your keyboard.
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The help system opens in your default Internet browser and allows you to switch between the help and
your system itself. The help system is context-sensitive. This means that when you press F1 for help
while you work in a particular dialog, the help system displays help that matches that dialog.
Navigate the built-in help system
To navigate between the contents of the help system, use the help tabs: Contents, Index, Search, or
use the links inside the help topics.

Contents: navigate the help system based on a tree structure.

Index: contains an alphabetical indexation of help topics.

Search: search for help topics that contain particular terms of interest. For example, you can
search for the term zoom and every help topic that contains the term zoom is listed in the
search results. When you double-click a help topic title in the search results list, the relevant
topic opens.
Print help topics
If you need to print a topic, use your Internet browser's printing function. When you print a help topic, it
is printed as you see it on your screen. This means that if a topic contains links that expand when you
click on them (drop-down links) and you want the information in the drop-down links shown in your
print output, you must click each relevant drop-down link to display the text to include it when you print.
This allows you to create targeted printouts that contain exactly the amount of information you need.
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About restarting services
Some changes in the Management Application require that your system restarts the Image Server
service or Recording Server service. See a list of these below:
Image Server
Recording Server
Change of port number
Change of license
Maximum number of clients
Change of event database path
Enabling or disabling of master
servers
Turning on manual recording
Start on remote
Adding or removing slave
servers
Enabling and disabling of
notifications
Change of log path
Change of events
Change of license
Change of outputs
Change of privacy mask
Adding or removing a dynamic
archiving path
Removal of hardware devices
Turning evidence collection
mode on or off. XProtect
Enterprise only.
Adding or removing archive time
Change of scheduling
Setting up the Matrix
functionality
Replacing hardware devices
Changing camera driver
Changing camera IP address
Deletion of all devices
Enabling or disabling of alarms
on Customer Dashboard
Turning evidence collection
mode on or off. XProtect
Enterprise only.
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Licenses
About licenses
When you purchase XProtect Professional, you also purchase a certain number of licenses for device
channels. Device channels are typically cameras but could also be dedicated input/output boxes. One
device channel license enables you to run one camera or one dedicated input/output box. You can use
and define an unlimited number of microphones, speakers (if your system supports this), inputs, and
outputs.
When you have installed the various XProtect Professional components, configured the system, and
added recording servers and cameras through the Management Application, the surveillance system
initially runs on temporary licenses that you must activate before a certain period of time ends. This is
called the grace period. If grace periods expires on one or more of your devices and you have not
activated any licenses, recording servers and cameras do not send data to the surveillance system.
Milestone recommends that you activate your licenses (see "About activating licenses" on page 36)
before you make final adjustments to your system and its devices.
If you want to add—or have already added—more device channels than you currently have licenses
for, you must buy additional licenses before the cameras can send data to your XProtect Professional
system.
To get additional licenses for XProtect Professional, contact your vendor, or visit
www.milestonesys.com to log in to the software registration service center. When you have updated
your license file (.lic), you can activate your licenses. See Manage licenses for more information on
activating.
Tip: If you are short of licenses—until you get additional ones—you can disable less important
cameras to allow new cameras to run instead. To disable or enable a camera, expand Hardware
Devices in the Management Application's navigation pane. Select the relevant hardware device,
right-click the relevant camera, and select Enable or Disable.
About devices and licenses
About replacing cameras
If you remove a camera from a recording server, you also free a license. You can replace a licensed
camera and activate and license a new camera instead. The total number of purchased device
channels corresponds to the total number of cameras that can run on the surveillance system
simultaneously.
When you replace a camera, you must use the Management Application Replace Hardware Device
wizard (on page 71) to map all relevant databases of cameras, microphones, inputs, outputs, etc.
Remember to activate the license once you are finished.
About getting additional licenses
If you want to add—or have already added—more device channels than you currently have licenses
for, you must buy additional licenses before the cameras can send data to your XProtect Professional
system.
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To get additional licenses for XProtect Professional, contact your vendor, or visit
www.milestonesys.com to log into the software registration service center. When your license file (.lic)
is updated, you can activate your licenses. See Manage licenses for more information on activating.
Overview of license information (on page 36)
Overview of license information
Available functionality depends on your product version.
You can get an overview of your licenses from the Management Application's navigation pane.
Expand Advanced Configuration and select Hardware Devices. This presents you with the
Hardware Device Summary table.
Name
Description
Hardware Device Name
Hardware devices (typically cameras but could also be dedicated
input/output boxes).
Licensing status of your hardware devices.
License
Can be either Licensed, [number of] day(s) grace, Trial, or
Expired.
Video Channels
Number of available video channels on your hardware devices.
Licensed Channels
Number of video channels on each of your hardware devices for
which you have a license.
Speaker Channels
Number of available speaker channels on your hardware devices.
Microphone Channels
Number of available microphone channels on your hardware
devices.
Address
http addresses of your hardware devices.
WWW
Links to http addresses of your hardware devices.
Port
Port used by your hardware devices.
Device Driver
Names of device drivers associated with your hardware devices.
You can activate licenses online or offline. On the Management Application's toolbar, click File and
either Activate License Online or Manage License Offline. Cameras (or dedicated input/output
boxes) for which you are missing a license do not send data to the surveillance system. Cameras
added after all available licenses are used are unavailable.
About activating licenses
When you purchase XProtect Professional, you receive a temporary license file (.lic) including a
Software License Code (SLC). You must use this temporary license file when you install your system.
In order to get your permanent license, register your SLC before you activate licenses. When you have
registered your SLC, you can activate your licenses in two ways: online or offline.
You cannot activate more licenses than you have bought. If you have added more cameras than you
have licenses for, you must buy additional licenses before you can activate them. To get an overview
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of your licenses, go to the Management Application's navigation pane > Advanced Configuration >
Hardware Devices and view your Hardware Device Summary table.
The following example assumes that you have installed XProtect Professional with a temporary
license (.lic) file.
About activating licenses after grace period
If the grace period is exceeded before activation, all cameras that are not activated within the given
period become unavailable and cannot send data to the surveillance system.
If you exceed the grace period before you activate a license, the license is not lost. You can activate
the license as usual. Configuration, added cameras, and other settings are not removed from the
Management Application if a license is activated too late.
Register SLC
If you do not have your SLC, contact your vendor.
1. Go to the Milestone website at www.milestonesys.com, and click the Software registration link
in the menu.
2. Log in to the Software Registration Service Center with your user name (e-mail address)
and password.
3. In the Software Registration Service Center, click the Add SLC link.
4. Type your SLC. Confirm that you want to add the SLC to your account, and then click OK.
5. Once your SLC has been added, click the Main menu link.
6. Click the Logout link to log out of the Software Registration Service Center.
Tip: If you have not used the Software Registration Service Center before, click the New to the
system? link, and follow the instructions for registering yourself as a user, then log into the Software
Registration Service Center by using your registered user name and password.
Tip: If you plan to use online activation when you activate your licenses, make sure you use the same
user name (e-mail address) and password that you used when you registered the SLC.
Activate License - Online
Precondition
Add at least one device (see "Add hardware wizard" on page 50) to your XProtect Professional
system.
This starts the grace period of 30 days for the relevant device. You must activate a license for the
device before the end of the grace period.
Activate a license
On the Management Application's toolbar, click File, Activate License Online.
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1. Specify how many licenses you want for each device, and then click OK.
2. Next:
o
If you are an existing user, enter your user name and password to log into the Software
Registration Service Center.
o
If you are a new user, click the Create new user... link to set up a new user account in the
Software Registration Service Center and then follow the registration procedure. If you
have not yet registered your SLC, you must do so.
3. When done, click Activate.
4. When your temporary license file (.lic) is successfully updated, click Close. Your license file
(.lic) is now updated and permanent. Updates are visible in your Hardware Device Summary
table.
Use this process for activation each time you add a new device.
If you receive an online activation error message
Under rare circumstances, you may receive one of the following error messages during online
activation. Should you receive one, the following list of Problems and What to do will help you identify
the problem:

Unable to access license server, Error activating license, License not allowed, Feature
not registered, Feature already in use, Failed to login.
o
Problem: Online activation was not possible, either due to a problem on the online
activation server itself, a problem with your connection to the online activation server, or to
a problem with the specified information (such as username or password).
o
What to do: Contact Milestone Support ([email protected]), who will investigate
the issue for you. If activation has already taken place on another system, activation
should not be necessary, as another system is already running with your activated licenses.
If you believe that this is wrong, contact Milestone Support ([email protected]),
who will investigate the issue for you.
Activate License - Offline
Precondition
Add at least one device (see "Add hardware wizard" on page 50) to your XProtect Professional
system.
This starts the grace period of 30 days for the device in question. You must activate a license for the
device before the end of the grace period.
Step 1: Export license for activation (offline)
To export a license file with your currently added devices for activation, do the following:
1. On the Management Application's toolbar, click File, Manage License Offline, Export
License for Activation.
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2. Specify a file name and a location for the license request (.lrq) file (automatically generated by
XProtect Professional). If your computer does not have Internet access, use external,
removable data storage.
3. If needed, move the external data storage with the .lrq file to a computer with Internet access.
Open an Internet browser and go to Milestone's website at www.milestonesys.com. Select
Software Registration from the top menu. If you have used the Software Registration Service
Center before, log in with your e-mail and password. Otherwise, click New to the System? to
create a new user account and register your SLC.
1. Under Current SLCs, select the SLC.
2.
In the menu for SLC properties, use the Upload LRQ function to upload the generated .lrq
file.
4. Next, you receive the updated permanent license file (.lic) from Milestone via e-mail. Save it to
a location accessible from the Management Application.
Step 2: Import license (offline)
When you have received your permanent license file (.lic) from Milestone via e-mail and saved it to a
location accessible from the Management Application, you are ready to import it to your surveillance
system.
Tip: The following procedure is also used for changing SLC/licenses.
1. On the Management Application's toolbar, click File > Manage License Offline > Import
License, and select your saved .lic file to import it.
2. When the permanent license file is successfully imported, click OK.
Activate by using both step 1 and 2 in this process each time you add a new device.
Change SLC
If you need to change your SLC and have received a new permanent license file (.lic) from Milestone
via e-mail and saved it to a location accessible from the Management Application, you are ready to
import it to your system.
1. On the Management Application's toolbar, click File > Manage License Offline > Import
License, and select your saved .lic file to import it.
2. When the new permanent license file is successfully imported, click OK.
About replacing cameras
If you remove a camera from a recording server, you also free a license. You can replace a licensed
camera and activate and license a new camera instead. The total number of purchased device
channels corresponds to the total number of cameras that can run on the surveillance system
simultaneously.
When you replace a camera, you must use the Management Application Replace Hardware Device
wizard (on page 71) to map all relevant databases of cameras, microphones, inputs, outputs, etc.
Remember to activate the license once you are finished.
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Settings
About automatic device discovery
Automatic device discovery allows you to automatically add hardware devices to your system as soon
as you connect these to your network. When you enable automatic device discovery, your system
configures and set ups cameras automatically without the need for any user interaction, making the
camera instantly accessible in XProtect Smart Client's default view after the automatic installation has
completed.
Note that:

Not all cameras support automatic device discovery.

Cameras respond differently to automatic device discovery. The systems adds some devices
(such as Axis models P3301 and P3304) to the system automatically, while some devices from
other vendors (such as Sony models SNC-EB520, EM520 and E521) you must turn off and
back on again before they are automatically added to your system.

You must still manually activate licenses (see "About activating licenses" on page 36) for your
camera. This is to ensure that you only activate cameras set up in an environment with
multiple servers on one of the servers.
About system mode
At some point in time when you save recordings on your system, the storage you save recordings on
may become full. Your system offers you two system modes which handle this scenario differently,
Classic mode and Evidence mode.

Classic mode means that the system automatically deletes the oldest saved recordings in
order to make room for new recordings. This is how saved recordings have been handled so
far in all previous versions of your system. When you remove a hardware device in the
Management Application, recordings from the relevant device are deleted from your storage.
You can no longer play back recordings from the removed camera in XProtect Smart Client as
these recordings will be deleted from your storage.

Evidence mode means that the system stops recording when you reach full storage capacity.
All your old recordings are kept in the storage and the system does not save any new
recordings. This ensures that video recorded as evidence is never deleted automatically and
remains on the hard disk drive until you change system settings in your system or you
manually remove the recordings from your storage. Similarly, if you remove a hardware device
from the Management Application, recordings from the device are still kept on your storage.
You can playback recordings in XProtect Smart Client even if you have removed the device in
the Management Application.
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Summary:
Classic mode
Evidence mode
When the storage on which
you are recording becomes
full
The system deletes oldest
recordings to make room for
new recordings.
The system stops saving new
recordings and keeps the oldest
recordings.
When you delete a device in
the Management Application
The system deletes all
recordings from the removed
device.
The system keeps all recordings
from the removed device.
Playback in XProtect Smart
Client
If you have removed the device
from the Management
Application, playback is no
longer possible in XProtect
Smart Client because the
system deletes recordings from
the device when you remove it.
Even if you have removed the
device from the Management
Application, playback is still
possible in XProtect Smart
Client as the system keeps the
recordings.
Retention time
You can set and customize
retention time for your
recordings.
You cannot set retention time for
your recordings as your system
never deletes recordings.
Choose a system mode that fits your system needs. Most users need the most recent video to be
available in their storage and should select Classic mode. Evidence mode provides an alternative in
cases where any recorded video is considered evidence and therefore must remain on your storage.
Important: If you have upgraded from a previous version of your system, for example XProtect
Enterprise 8.1, Classic mode is the default selection in your system. You must manually change your
selection (see "General" on page 43) to use Evidence mode.
Disable information collection
1. In the Management Application toolbar, click Options > Settings > Privacy Options.
2. On the Privacy Options tab, clear the Yes, I would like to improve XProtect Professional
check box.
3. Click OK.
Change default file paths
To change any of the default file paths:
1. If you want to change the configuration path, stop (see "Start and stop services" on page 183)
all services. This step is not necessary if you want to change the default recording or archiving
path.
2. On the Management Application menu bar, select Options > Default File Paths...
3. You can now overwrite the necessary paths. Alternatively, click the browse button next to the
field and browse to the location. For the default recording path, you can only specify a path to
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a folder on a local drive. If you are using a network drive, you cannot save recordings if the
network drive becomes unavailable.
If you change the default recording or archiving paths and there are existing recordings at the
old locations, you must select whether you want to move the recordings to the new locations
(recommended), leave them at the old locations, or delete them.
4. Once changes are confirmed, restart (see "Start and stop services" on page 183) all services.
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Options
In this section
General .................................................................................................... 43
User Interface .......................................................................................... 44
Default File Paths .................................................................................... 45
Privacy Options ....................................................................................... 45
Analytics Event Settings .......................................................................... 46
Event Server Settings .............................................................................. 47
General
In the General settings, you can change a number of settings that affect the general behavior and look
of the Management Application.
Automatic device discovery
Automatic device discovery (see "About automatic device discovery" on page 40) is turned off by
default in your system. Select the check box to enable this functionality. If the camera should use an
additional user name and password besides the camera's default user name and password, select the
Use the camera's default user name and password as well as the following credentials check
box and type the relevant credentials.
Note: Not all devices support automatic device discovery. If your system does not detect your camera
and add it to your system, you must manually add the camera.
Customer Dashboard
Choose if your system should send system information to the Customer Dashboard.
System mode
Important: Do not change system mode unless you are absolutely sure that you want the new setting
to be in effect immediately after saving.
At some point in time when you save recordings on your system, the storage you save recordings on
may become full. Your system offers you two system modes which handle this scenario differently,
Classic mode and Evidence collection mode.

Classic mode means that the system automatically deletes the oldest saved recordings in
order to make room for new recordings. This is how saved recordings have been handled so
far in all previous versions of your system. When you remove a hardware device in the
Management Application, recordings from the relevant device are deleted from your storage.
You can no longer play back recordings from the removed camera in XProtect Smart Client as
these recordings will be deleted from your storage.

Evidence collection mode means that the system stops recording when you reach full
storage capacity. All your old recordings are kept in the storage and the system does not save
any new recordings. This ensures that video recorded as evidence is never deleted
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automatically and remains on the hard disk drive until you change system settings in your
system or you manually remove the recordings from your storage. Similarly, if you remove a
hardware device from the Management Application, recordings from the device are still kept on
your storage. You can playback recordings in XProtect Smart Client even if you have removed
the device in the Management Application.
Summary:
Classic mode
Evidence collection mode
When the storage on which
you are recording becomes
full
The system deletes oldest
recordings to make room for
new recordings.
The system stops saving new
recordings and keeps the oldest
recordings.
When you delete a device in
the Management Application
The system deletes all
recordings from the removed
device.
The system keeps all recordings
from the removed device.
Playback in XProtect Smart
Client
If you have removed the device
from the Management
Application, playback is no
longer possible in XProtect
Smart Client because the
system deletes recordings from
the device when you remove it.
Even if you have removed the
device from the Management
Application, playback is still
possible in XProtect Smart
Client as the system keeps the
recordings.
Retention time
You can set and customize
retention time for your
recordings.
You cannot set retention time for
your recordings as your system
never deletes recordings.
Choose a system mode that fits your system needs. Most users need the most recent recordings to be
available in their storage and should select Classic mode. Evidence mode provides an alternative in
cases where all recorded video is considered evidence and therefore must remain on your storage.
Important: Evidence Collection mode is only supported in XProtect Enterprise 2013. If you run your
system in trial mode, only Classic mode is available.
Important: If you have upgraded from a previous version of your system, for example XProtect
Enterprise 8.1, Classic mode is the default selection in your system. You must manually change your
selection to use Evidence mode.
Language
The Management Application is available in several languages. From the list of languages, select the
language you want to use. Restart the Management Application to make the change of language take
effect.
User Interface
You can change the way the Management Application behaves. For example, by default, the
Management Application asks you to confirm many of your actions. If you feel this is not necessary,
you can change the behavior of the Management Application to not ask you again. Go to User
Interface to make changes for each action.
Examples of actions you can change:
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o
When you attempt to delete a hardware device, should the Management Application ask
you to confirm that you want to delete the hardware device, or should it delete the
hardware device straight away without asking?
o
You can use a maximum of 64 cameras at a time on a single XProtect Professional server.
If you add more than 64, should the Management Application warn you or not?
o
Should your system show live video when you preview camera or would you rather see a
snapshot or no preview of the camera?
Click Restore Default Settings below the behavior list to restore your system to its default behavior.
Default File Paths
Your system uses a number of default file paths:
File paths
Description
All new cameras you add use this path by default for storing
recordings. If required, you can change individual cameras'
Default recording path for new recording paths as part of their individual configuration (see
"Recording and archiving paths" on page 103), but you can also
cameras
change the default recording path so all new cameras you add use
a path of your choice.
All new cameras you add use this path by default for archiving (see
"About archiving" on page 138). If required, you can change
individual cameras' archiving paths as part of their individual
Default archiving path for new configuration, but you can also change the default recording path so
cameras
all new cameras you add use a path of your choice. Note that
camera-specific archiving paths are not relevant if you use dynamic
path selection (on page 83) for archiving.
Configuration path
The path by default used for storing your system configuration.
Privacy Options
When you installed your system, you were presented with the option Sign me up for the Customer
Experience Improvement Program. The Customer Experience Improvement Program has been set
up to improve the usability and customer experience of XProtect Professional.

If you declined, your system installation does not include any software that contributes
statistical information.

If you accepted, a cookie that issues a Global Unique IDentifier (GUID) is included as part of
your system installation. As a result, your system anonymously collects relevant information
about your installation and operation of your system at regular intervals. See the following for a
detailed list of what is collected.
If you initially accept the collection of information during the installation, you can turn it off again
whenever you want. This is done in the Management Application.
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What information is collected from XProtect Professional?
No information is collected about the equipment (PC) XProtect Professional is installed on, nor about
any of the recordings you make.
The following information is collected:

The country where the software is installed

Hardware platform information, such as operating system version, Microsoft .NET framework
version, CPU type, and memory size

XProtect Professional version information

Information about the number, and type of hardware devices (cameras) used with XProtect
Professional

Information on which XProtect Professional features are used, and how often they are used

Information about which XProtect Professional menus and buttons are activated, and how
often they are used

Execution time for specific operations in your XProtect Professional installation

Error reports and exceptions generated by your XProtect Professional installation.
When is information collected from XProtect Professional?
Information is only collected when the Management Application or XProtect Smart Client is active. You
can disable the automatic collection of information by either removing XProtect Professional or by
disabling it in the Management Application.
How does Milestone protect collected information?
Milestone is committed to protecting the security of the information collected from XProtect
Professional installations. Milestone has implemented security measures to help protect against the
loss and misuse of data being collected.
The information is stored in a secure server environment that uses firewall and other advanced
technologies to prevent interference or unauthorized access from outside intruders.
Analytics Event Settings
Analytics Event Settings let you specify the following:
Name
Description
Enabled
Lets you enable the analytics event feature
Specify the port used by this service. Default port is 9090.
Port
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Make sure that relevant VCA tool providers also use this port
number. If you change the port number, make sure that VCA tool
providers change their port number accordingly.
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Specify whether events from all IP addresses/host names are
accepted, or only events from IP addresses/host names specified in
a list—see the following.
All network addresses or
Specified network addresses
In the Address list specify a list of trusted IP addresses/host names
that you want this service to recognize. The list is used to filter
incoming data so that only events from certain IP addresses/host
names are allowed. Both Domain Name System (DNS) and IPv4
address formats can be used in the list.
You have two ways of adding addresses to the list: either manually
or by importing an external list of addresses.
Manual entering: type the required IP address/host name in the
address list. Repeat for each required address.
Import
Click the Import... button to browse for the required external list of
addresses. To import an external list, the list must be saved in a .txt
file format and each IP address or host name must appear on a
separate line in the file. Windows’ simple text editor Microsoft
Notepad is an excellent tool for creating such .txt files.
Event Server Settings
Specify the following Event Server settings:
Name
Description
Keep closed alarms for
Specify the number of days for which to keep closed alarms, that is
alarms in the states Closed, Ignore, and Reject. This is normally
set to a low number, such as three days, but you can define any
number up to 99999 days, server space permitting. You can use the
value 0 to indicate keep closed alarms indefinitely (server space
permitting).
Specify the number of days for which to keep all other alarms,
meaning alarms not in the states Closed, Ignore, and Reject. This
is normally set to a somewhat higher number, such as 30 days, but
you can define any number up to 99999 days, server space
permitting. You can use the value 0 to indicate that you want to
keep all other alarms indefinitely, server space permitting.
Keep all other alarms for
Keep logs for
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IMPORTANT: Alarms often have associated video recordings.
While the alarm information itself is stored on the event server, the
associated video recordings are fetched from the relevant
surveillance system server when users wish to view them.
Therefore, if it is vital that you have access to video recordings from
all your alarms, make sure that video recordings from relevant
cameras are stored on relevant surveillance system servers for at
least as long as you intend to keep alarms on the event server.
Specify the number of days for which to keep the Alarms log.
Default is 30 days. The value of 0 indicates that you want to keep
logs indefinitely (server space permitting).
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Name
Description
Log server communication
Specify if you want to save a separate log of server communication
in addition to the regular log for the number of days specified.
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Getting started
About the Getting started page
The Getting started window is always shown when you open the Management Application. The
Getting started page provides you with an easy way to go through wizards and serves as a place of
reference for users.
To know how many of your system's camera licenses you are using, or to know the expiration date of
your Software Upgrade Plan (SUP), you can find this information in the bottom-left and bottom-center
columns on the Getting started page. To access information about your SUP, you must be connected
to the Internet.
You can also access and view video tutorials that show and explain how to go through each step of
your system's wizards. To access these, click the View tutorials link to this in the bottom-right column.
The link takes you to an external web page with video tutorials for your system.
Automatic configuration wizard
The Automatic configuration wizard is for easy configuration for first time use of the system. Use the
wizard to automatically add cameras to your system using this step-by-step procedure.
Steps in this wizard:
Automatic configuration wizard: First page ............................................. 49
Automatic configuration wizard: Scanning options .................................. 49
Automatic configuration wizard: Select hardware manufacturers to scan for
................................................................................................................. 50
Automatic configuration wizard: Scanning for hardware devices ............ 50
Automatic configuration wizard: Continue after scan .............................. 50
Automatic configuration wizard: First page
When you open the Management Application for the first time, the Automatic configuration wizard
opens to guide you through the process of adding hardware devices to your system. If you are new to
the system, click Yes, configure to scan your network for available cameras and configure your
system. To exit and use a more advanced way of adding devices to your system, click Skip to leave
the wizard and go to the Management Application to get more options for setting up your system's
device configuration.
Automatic configuration wizard: Scanning options
Choose where you want your system to scan for cameras and devices.
By default, the Scan local network checkbox is selected, which means that you only scan your local
network for devices. However, if you know the IP address or a range of IP addresses to which
cameras and devices are attached, specify these by clicking the Plus icon next to Add the IP
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addresses or IP ranges to be scanned. You can add more than one range of IP addresses if you
need to.
Automatic configuration wizard: Select hardware manufacturers to
scan for
If you know the specific manufacturer of your hardware device(s), select these in the dropdown on this
page. You can select as many manufacturers as you want to.
Note: By default, all manufacturers are selected. If you want to reduce the scanning time or know the
specific manufacturers of your cameras, only select the checkboxes that represents these
manufacturers.
Automatic configuration wizard: Scanning for hardware devices
Scanning for hardware devices that match your selected manufacturers begins. A status bar indicates
how far in the scan process you are. Once scanning for cameras and devices is complete, you may
need to provide user name and password for your selected devices or cameras. When you have typed
in the relevant credentials, click the Verify button to add the device to your system.
Note: Not all devices and cameras need a user name and password. You can add such devices to
your system without any need to type in credentials.
Automatic configuration wizard: Continue after scan
Once you have added the number of devices and cameras you want to add, your system sets up
storage for you. Storage is the location to which your system saves recordings. By default, your
system chooses the location with most available disk space.
When the system has finished configuring storage, you are given the option to automatically add new
cameras to your system as they are detected on the network. Enabling this allows you to set up your
system so that any devices or cameras are automatically set up for you in the future as soon as they
are connected to your network. Note that not all devices and cameras support automatic discovery. If
your device/camera does not show up automatically after you have connected it to your network, you
must add it manually.
To go directly to XProtect Smart Client once you have completed the wizard, select the check box in
the bottom-left corner of the wizard page.
Add hardware wizard
You add cameras and other hardware devices, such as video encoders, to your system through the
Add Hardware wizards. If the hardware device has microphones or speakers attached, the tool
automatically adds these as well.
You can use up to 64 cameras per server. Note that you can add more cameras than you are allowed
to use. If you use video encoder devices on your system, bear in mind that many video encoder
devices have more than one camera connected to them. For example, a fully used four-port video
encoder counts as four cameras.
The wizard offers you four different ways of adding cameras:
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Name
Description
Advanced
Scans your network for relevant hardware devices based on your
specifications regarding required IP ranges, discovery methods,
drivers, and device user names and passwords.
See Add Hardware Devices wizard - Advanced.
Specify details about each hardware device separately.
Manual
A good choice if you only want to add a few hardware devices, and
you know their IP addresses, required user names and passwords,
etc.
See Add Hardware Devices wizard - Manual (see "Manual" on page
52).
Import from CSV file
Import data about cameras as comma-separated values from a file.
An effective method if you are setting up several systems.
See Add Hardware Devices Wizard - Import from CSV File (see
"Import from CSV file" on page 53).
Steps in this wizard:
Express .................................................................................................... 51
Manual ..................................................................................................... 52
Express
Note: Device discovery is a method with which hardware devices make information about themselves
available on the network. Based on such information, your system can quickly recognize relevant
hardware devices, such as cameras and video encoders, and include them in a scan.
The Scan for hardware method gives you the option to scan your network for relevant hardware
devices and quickly add them to your system in just a few steps.
Choose between these two options for adding hardware:

Scan local network: Let the wizard perform an automated scan for available hardware on
your local network that support device discovery, on the part of your network (subnet) where
the system server itself is located.

Add IP address or IP range to be scanned: Let the wizard add hardware to your system by
indicating IP ranges and ports from which the system begin scanning for hardware.
To use the Scan local network method, your system server and your cameras must be on the
same layer 2 network, that is a network where all servers, cameras, and so on can communicate
without the need for a router. The reason for this is that device discovery relies on direct
communication between the system server and the cameras. If you use routers on your network,
specify the IP range where you hardware is located using the Add IP address or IP range to be
scanned-option or choose one of the Manually specify the hardware to add (see "Manual" on page
52)-methods.
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Add hardware: Scanning options
Choose where you want your system to scan for cameras and devices.
By default, the Scan local network checkbox is selected, which means that you only scan your local
network for devices. However, if you know the IP address or a range of IP addresses to which
cameras and devices are attached, specify these by clicking the Plus icon next to Add the IP
addresses or IP ranges to be scanned. You can add more than one range of IP addresses if you
need to.
Add hardware: Select hardware manufacturers to scan for
If you know the specific manufacturer of your hardware device(s), select these in the dropdown on this
page. You can select as many manufacturers as you want to.
Note: By default, all manufacturers are selected. If you want to reduce the scanning time or know the
specific manufacturers of your cameras, only select the checkboxes that represents these
manufacturers.
Hardware detection and verification
Scanning for hardware devices that match your selected manufacturers begins. A status bar indicates
how far in the scan process you are. Once scanning for cameras and devices is complete, you may
need to provide user name and password for your selected devices or cameras. When you have typed
in the relevant credentials, click the Verify button to add the device to your system.
Note: Not all devices and cameras need a user name and password. You can add such devices to
your system without any need to type in credentials.
Once you have added the number of devices and cameras you want to add, your system sets up
storage for you. Storage is the location to which your system saves recordings. By default, your
system chooses the location with most available disk space.
Manual
The Manually specify the hardware to add method lets you specify details about each hardware
device separately. This options is a good choice if you only want to add a few hardware devices, and
you know their IP addresses, user names and passwords and so on. Similarly, automated searches on
the local network using the Scan for hardware option might not work for all cameras, for example
cameras using the system's Universal Driver. For such cameras, you must add these to the system
manually.
Alternatively, choose Import CSV file.... This option lets you import data about hardware devices and
cameras as comma-separated values (CSV) (see "Add hardware: Import from CSV file - CSV file
format and requirements" on page 54) from a file. This is a highly effective method if you set up
several similar systems.
When you use the Manual option, the wizard is divided into these pages:
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Hardware device information, driver selection and verification (see "Information, driver
selection and verification" on page 53)
Overview and names
Information, driver selection and verification
Specify information about each hardware device you want to add:
Name
Description
IP Address
IP address or host name of the hardware device.
Port
Port number on which to scan. The default is port 80. If a hardware
device is located behind a NAT-enabled router or a firewall, you
may need to specify a different port number. When this is the case,
also remember to configure the router/firewall so it maps the port
and IP address used by the hardware device.
User Name
User name for the hardware device's administrator account. Many
organizations use the hardware device manufacturer's default user
names for their hardware devices. If that is the case in your
organization, select <default> (do not type a manufacturer's default
user name as this can be a source of error—trust that your system
knows the manufacturer's default user name).
You can also select other typical user names, such as admin or
root, from the list. Type a new user name if you want a user name
which is not on the list.
Password
Password required to access the administrator account. Some
hardware devices do not require user name/password for access.
Driver
The driver to scan for for your hardware device. By default, the
wizard shows the Autodetect option. The Autodetect option finds
the relevant driver automatically. Select a manufacturer if you know
the specific manufacturer to reduce scanning time.
Once you have added the number of devices and cameras you want to add, your system sets up
storage for you. Storage is the location to which your system saves recordings. By default, your
system chooses the location with most available disk space.
Import from CSV file
Import data about hardware devices and cameras as comma-separated values (CSV) from a file. This
is a highly effective method if you set up several similar systems.
Add Hardware Devices wizard - Import from CSV File - example of CSV file
The following is an example of a CSV file for use when cameras and server are online. It includes the
parameters HardwareAddress, HardwarePort, HardwareUsername, HardwarePassword and
HardwareDriverID. Note that HardwareUserName and HardwareDriverID are optional parameters.
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You can leave out the HardwareUsername if you have not changed the default HardwareUsername
for the device. HardwareDriverID is an optional field. If empty, it is automatically set to autodetect.
HardwareAddress;HardwarePort;HardwareUsername;HardwarePassword;Hardwa
reDriverID;
192.168.200.220;80;root;pass;128;
192.168.200.221;80;user;password;165;
192.168.200.222;80;r00t;pass;172;
192.168.200.223;80;;p4ss;
192.168.200.224;80;usEr;pASs;
Add hardware: Import from CSV file - CSV file format and requirements
The CSV file must have a header line (determining what each value on the following lines is about),
and the following lines must each contain information about one hardware device only. A minimum of
information is always required for each hardware device:
Name
Description
HardwareAddress
IP address of the hardware device.
HardwareUsername
User name for hardware device's administrator account.
HardwarePassword
Password for hardware device's administrator account.
HardwareDeviceName
Name of the hardware device. Name must unique, and must not
contain any of the following special characters: <
> & ' " ¥ / : * ? | [ ]
HardwareDriverID
If cameras and server are offline—specify a HardwareDriverID for
each hardware device you want to add. Example: ACTi ACD-2100
105 indicates that you should use 105 as the ID if adding an ACTi
ACD-2100 hardware device.
Existing configuration parameters that are not specified in CSV file remain unchanged. If a parameter
value for an individual camera in the CSV file is empty, the existing parameter value remains
unchanged on that camera. Most system integrators store hardware device information in
spreadsheets like Microsoft Excel, from which they can save the information as comma-separated
values in a CSV file.
The following applies for the information present in CSV files:

The first line of the CSV file must contain the headers, and following lines must contain
information about one hardware device each

Separators can be commas, semicolons or tabs, but cannot be mixed

All lines must contain valid values—pay special attention to the fact that camera names, user
names, etc. must be unique, and must not contain any of the following special characters: <
> & ' " ¥ / : * ? | [ ]

There is no fixed order of values, and optional parameters can be omitted entirely
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
Boolean fields are considered true unless set to 0, false or no

Lines containing only separators are ignored

Empty lines are ignored
Even though the CSV file format is generally ASCII only, Unicode identifiers are allowed. Even without
Unicode identifiers, the entire file or even individual characters are allowed to be Unicode strings.
Configure storage wizard
The Video storage step helps you quickly configure your cameras' video and recording properties.
Steps in this wizard:
Configure storage: Video settings and preview ....................................... 55
Configure storage: Online schedule ........................................................ 55
Live and recording settings Motion-JPEG cameras ................................ 56
Live and recording settings MPEG cameras ........................................... 58
Drive selection ......................................................................................... 60
Recording and archiving settings ............................................................ 62
Configure storage: Video settings and preview
Video settings let you control bandwidth, brightness, compression, contrast, resolution, rotation, and
more. Use the list on the left side of the wizard window to select a camera and adjust its video settings.
Then select the next camera and adjust its settings. Video settings are to a large extent
camera-specific, so you must configure these settings individually for each camera.
Click Open Settings Dialog to configure the camera's settings in a separate dialog. When you
change video settings, they are applied immediately. This means that—for most cameras—you can
immediately see the effect of your settings in a preview image. However, it also means that you cannot
undo your changes by exiting the wizard. For cameras set to use the video formats MPEG or H.264,
you can typically select which live frame rate to use for the camera.
Video settings may feature an Include Date and Time setting. If set to Yes, date and time from the
camera are included in the video. Note, however, that cameras are separate units which may have
separate timing devices, power supplies, etc. Camera time and XProtect system time may therefore
not correspond fully, and this may occasionally lead to confusion. As your system time-stamps all
frames upon reception, and exact date and time information for each image is already known,
Milestone recommends that you set it to No.
Tip: For consistent time synchronization, you may automatically synchronize camera and system time
through a time server if your camera supports this.
Configure storage: Online schedule
Specify when each camera should be online. An online camera is a camera that transfers video to the
server for live viewing and further processing. The fact that a camera is online does not in itself mean
that your system records video from the camera (configure recording settings on one of the following
pages). By default, cameras you add to your system are automatically online (Always on), and you
only need to modify their online schedules if you require cameras to be online only at specific times or
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events. Note, however, that you can change this default as part of the scheduling options (on page
145).
For each camera, you can initially select between two online schedules:

Always on: The camera is always online.

Always off: The camera is never online.
If these two options are too simple for your needs, use the Create / Edit... button to specify online
schedules according to your needs, and then select these schedules for your cameras. This way, you
can specify whether cameras should be online within specific periods of time, or whether they should
start and stop transferring video when specific events occur within specific periods of time.
The template can help you configure similar properties quickly. For example, if you have 20 cameras
and you want a particular frame rate on all of them, you can enter it once in the template, and then
apply the template to the 20 cameras.
Name
Description
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Apply template on selected
cameras
Apply the value from the template to selected cameras.
Live and recording settings Motion-JPEG cameras
This wizard page only appears if one or more of your cameras use the MJPEG video format.
Select pre- and post-recording, which allows you to store recordings from the time before and after
detected motion and/or specified events. Also specify which frame rates to use for each camera
(XProtect Enterprise and XProtect Professional only).
Properties available in all XProtect software versions:
Name
Description
Pre-recording
You can store recordings from periods preceding detected motion
and/or start events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
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Name
Description
Seconds [of pre-recording]
Specify the number of seconds for which you want to record video
from before recording start conditions (that is motion or start event)
are met. Usually, only some seconds of pre-recording is required,
but you can specify up to 65535 seconds of pre-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long pre-recording time, you can potentially run
into a scenario where your pre-recording time spans scheduled or
unscheduled archiving (see "About archiving" on page 138) times.
That can be problematic since pre-recording does not work well
during archiving.
Post-recording
You can store recordings from periods following detected motion
and/or stop events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
Seconds [of post-recording]
Specify the number of seconds for which you want to record video
from after recording stop conditions (that is motion or stop event)
are met. Usually, only some seconds of post-recording is required,
but you can specify up to 65535 seconds of post-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long post-recording time, you can potentially run
into a scenario where your post-recording time spans scheduled or
unscheduled archiving times. That can be problematic since
post-recording does not work well during archiving.
Properties available in XProtect Enterprise and XProtect Professional only:
Frame Rate
Required average frame rate for video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Live Frame Rate
Recording Frame Rate
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Properties available in all XProtect software versions:
The template can help you configure similar properties quickly. For example, if you have 20 cameras
and you want a particular frame rate on all of them, you can enter it once in the template, and then
apply the template to the 20 cameras.
Name
Description
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
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Name
Description
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Apply template on selected
cameras
Apply the value from the template to selected cameras.
Live and recording settings MPEG cameras
This wizard page only appears if one or more of your cameras use the MPEG video format.
Specify which frame rate to use for each camera, and whether to record all frames or keyframes only.
You can also select pre- and post-recording, allowing you to store recordings from periods preceding
and following detected motion and/or specified events.
Note that all of the properties can also be specified individually for each camera.
Properties available in all XProtect software versions:
Name
Description
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Live Frame Rate
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If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
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Description
Select under which conditions video from the camera should be
recorded:

Always: Record whenever the camera is enabled (see
"General" on page 97) and scheduled to be online (see
"Online period" on page 147) (the latter allows for
time-based recording).

Never: Never record. Live video will be displayed,
but—since no video is kept in the database—users will not
be able to play back video from the camera.

Motion Detection: Select this to record video in which
motion (see "Motion detection & exclude regions" on page
107) is detected. Unless post-recording (see the following)
is used, recording will stop immediately after the last motion
is detected.

Event: Select this to record video when an event occurs
and until another event occurs. Use of recording on event
requires that events have been defined, and that you select
start and stop events.
Record on
Tip: If you have not yet defined any suitable events, you
can quickly do it: use the Configure events list, located
below the other fields.

Motion Detection and Event: Select this to record video in
which motion is detected, or when an event occurs and until
another event occurs. Remember to select start and stop
events in the neighboring columns.
Pre-recording
You can store recordings from periods preceding detected motion
and/or start events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
Seconds [of pre-recording]
Specify the number of seconds for which you want to record video
from before recording start conditions (that is motion or start event)
are met. Usually, only some seconds of pre-recording is required,
but you can specify up to 65535 seconds of pre-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long pre-recording time, you can potentially run
into a scenario where your pre-recording time spans scheduled or
unscheduled archiving (see "About archiving" on page 138) times.
That can be problematic since pre-recording does not work well
during archiving.
Post-recording
You can store recordings from periods following detected motion
and/or stop events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
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Name
Description
Seconds [of post-recording]
Specify the number of seconds for which you want to record video
from after recording stop conditions (that is motion or stop event)
are met. Usually, only some seconds of post-recording is required,
but you can specify up to 65535 seconds of post-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long post-recording time, you can potentially run
into a scenario where your post-recording time spans scheduled or
unscheduled archiving times. That can be problematic since
post-recording does not work well during archiving.
Properties available in XProtect Enterprise and XProtect Professional only:
Keyframe Only
If you want motion detection to take place only on keyframes of the
video stream to reduce the system resources used on motion
detection, select Keyframe only.
The template can help you configure similar properties quickly. For example, if you have 20 cameras
and you want a particular frame rate on all of them, you can enter it once in the template, and then
apply the template to the 20 cameras.
Name
Description
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Apply template on selected
cameras
Apply the value from the template to selected cameras.
Drive selection
Specify which drives you want to store cameras' recordings on. You can specify separate drives/paths
for recording and archiving (see "About archiving" on page 138).
Properties available for all XProtect software versions:
Name
Description
Drive
Letter representing the drive in question, for example C:.
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Description
Select what you want to use the drive for:
Not in use: Do not use the drive.
Recording: Only available if the drive is a local drive on the
XProtect Professional server. Network drives cannot be used for
recording. Use the drive for storing recordings in the regular
database for XProtect Professional.
Purpose
Archiving: Use the drive for archiving. For archiving, it is generally
a good idea to use a drive which has plenty of space. With dynamic
path selection for archives (see description in the following), you do
not have to worry about drive space.
Rec. & Archiving: Only available if the drive is a local drive on the
XProtect Professional server. Network drives cannot be used for
recording. Use the drive for storing recordings in the regular
database for XProtect Professional as well as for archiving.
Path to the folder in which the camera's database should be stored.
Default is C:¥MediaDatabase. To browse for another folder, click
the browse icon next to the required cell. You can only specify a
path to a folder on a local drive. You cannot specify a path to a
network drive. If you use a network drive, it is not be possible to
save recordings if the network drive becomes unavailable.
Recording Path
If you change the recording path, and you have existing recordings
at the old location, you are asked whether you want to move the
recordings to the new location (recommended), leave them at the
old location, or delete them.
Tip: If you have several cameras, and several local drives are
available, you can improve performance by distributing individual
cameras' databases across several drives.
Only editable if not using dynamic paths for archiving (see "About
archiving" on page 138). Path to the folder in which the camera's
archived recordings should be stored. Default is
C:¥MediaDatabase.
Archiving Path
To browse for another folder, click the browse icon next to the
relevant cell. If you change the archiving path, and there are
existing archived recordings at the old location, you are asked
whether you want to move the archived recordings to the new
location (recommended), leave them at the old location, or delete
them. Note that if you move archived recordings, XProtect
Professional will also archive what is currently in the camera
database. In case you wonder why the camera database is empty
just after you have moved archived recordings, this is the reason.
Total Size
Total size of the drive.
Free Space
Amount of unused space left on the drive.
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Name
Description
Dynamic path selection for
archives
If using this option (highly recommended), you should select a
number of different local drives for archiving. If the path containing
the XProtect Professional database is on one of the drives you have
selected for archiving, XProtect Professional will always try to
archive to that drive first. If not, XProtect Professional automatically
archives to the archiving drive with the most available space at any
time, provided there is not a camera database using that drive.
Which drive has the most available space may change during the
archiving process, and archiving may therefore happen to several
archiving drives during the same process. This fact will have no
impact on how users find and view archived recordings.
Archiving Times
Specify when you want XProtect Professional to automatically move
recordings to your archiving path(s). You can specify up to 24
archiving times per day, with minimum one hour between each one.
Select the hour, minute and second values and click the up and
down buttons to increase or decrease values, or simply overwrite
the selected value, and then click Add. The more you expect to
record, the more often you should archive.
Properties available in XProtect Enterprise and XProtect Professional only:
Network Drive
Lets you add a network drive to the list of drives. First specify the
network drive, then click Add (the button becomes available when
you specify a network drive) . Note that network drives cannot be
used for recording, only for archiving.
Recording and archiving settings
Select recording and archiving (see "About archiving" on page 138) paths for each individual camera.
All properties on a white background are editable, properties on a light blue background cannot be
edited.
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Description
Path to the folder in which the camera's database should be stored.
Default is C:¥MediaDatabase. To browse for another folder, click
the browse icon next to the required cell. You can only specify a
path to a folder on a local drive. You cannot specify a path to a
network drive. If you use a network drive, it is not be possible to
save recordings if the network drive becomes unavailable.
Recording Path
If you change the recording path, and you have existing recordings
at the old location, you are asked whether you want to move the
recordings to the new location (recommended), leave them at the
old location, or delete them.
Tip: If you have several cameras, and several local drives are
available, you can improve performance by distributing individual
cameras' databases across several drives.
Only editable if not using dynamic paths for archiving (see "About
archiving" on page 138). Path to the folder in which the camera's
archived recordings should be stored. Default is
C:¥MediaDatabase.
Archiving Path
To browse for another folder, click the browse icon next to the
relevant cell. If you change the archiving path, and there are
existing archived recordings at the old location, you are asked
whether you want to move the archived recordings to the new
location (recommended), leave them at the old location, or delete
them. Note that if you move archived recordings, XProtect
Professional will also archive what is currently in the camera
database. In case you wonder why the camera database is empty
just after you have moved archived recordings, this is the reason.
Total amount of time for which you want to keep recordings from
the camera (that is, recordings in the camera's database as well as
any archived recordings). Default is 7 days.
Retention time
Retention time covers the total amount of time you want to keep
recordings for. In earlier XProtect Professional versions, time limits
were specified separately for the database and archives.
The template can help you configure similar properties quickly. For example, if you have 20 cameras
and you want a particular frame rate on all of them, you can enter it once in the template, and then
apply the template to the 20 cameras.
Name
Description
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Apply template on selected
cameras
Apply the value from the template to selected cameras.
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Adjust motion detection wizard
The Adjust Motion Detection wizard helps you quickly configure your cameras' motion detection
properties.
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
Steps in this wizard:
Exclude regions ....................................................................................... 64
Motion Detection ...................................................................................... 65
Exclude regions
Exclude regions lets you disable motion detection in specific areas of cameras' views. Disabling
motion detection in certain areas may help you avoid detection of irrelevant motion, for example if a
camera covers an area where a tree is swaying in the wind or where cars regularly pass by in the
background.
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Milestone recommends that you stop (see
"Start and stop services" on page 183) the Recording Server service when you configure such devices
for motion detection and PTZ. See also View video from cameras in Management Application (on
page 211).
For each camera for which exclude regions are relevant, use the list in the left side of the wizard
window to select the camera and define its exclude regions. Exclude regions are camera-specific, and
must therefore be configured individually for each camera on which they are required.
When you have selected a camera, you see a preview from the camera. You define regions to exclude
in the preview, which is divided into small sections by a grid.

To make the grid visible, select the Show Grid check box.

To define exclude regions, drag the mouse pointer over the required areas in the preview while
pressing the mouse button down. Left mouse button selects a grid section; right mouse button
clears a grid section. Selected areas are highlighted in blue.
Tip: With the Include All button, you can quickly select all grid sections in the preview. This can be
advantageous if you want to disable motion detection in most areas of the preview, in which case you
can clear the few sections in which you do not want to disable motion detection. With the Exclude All
button you can quickly deselect them all.
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Motion Detection
Motion detection is a key element in most surveillance systems. Depending on your configuration,
motion detection settings may determine when video is recorded (saved on the surveillance system
server), when notifications are sent, when output (a light or siren) is triggered, etc.
It is important that you find the best possible motion detection settings for each camera to avoid
unnecessary recordings, notifications, etc. Depending on the physical location of your cameras, it is a
good idea to test settings under different physical conditions (day/night, windy/calm weather, etc.).
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Milestone recommends that you stop (see
"Start and stop services" on page 183) the Recording Server service when you configure such devices
for motion detection and PTZ. See also View video from cameras in Management Application (on
page 211).
You can configure motion detection settings for each camera, or for several cameras at once. Use the
list in the left pane of the wizard window to select cameras. To select several cameras at a time, press
CTRL or SHIFT while you select. When you select a camera, you see a preview from that camera. If
you select several cameras, you see a preview from the last camera you select. A green area in the
preview indicates motion.
Properties available in all XProtect software versions:
Name
Description
Adjust the Sensitivity slider so that irrelevant background noise is
filtered out, and only real motion is shown in green. Alternatively,
specify a value between 0 and 256 in the field next to the slider to
control the sensitivity setting.
Sensitivity
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The slider determines how much each pixel must change before it
is regarded as motion. With a high sensitivity, very little change in a
pixel is required before it is regarded as motion. The more you drag
the slider to the left, the more of the preview becomes green. This is
because with high sensitivity, even the slightest pixel change is
regarded as motion.
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Description
Adjust the Motion slider so that motion detection is only triggered
by the required level of motion. The selected motion level is
indicated by the black vertical line in the Level bar above the
sliders. The black vertical line serves as a threshold. When motion
is above (to the right of) the selected level, the bar changes color
from green to red, indicating a positive motion detection.
Motion
Alternatively, specify a value between 0 and 10000 in the field on
the left to control the motion setting.
The more you drag the slider to the left, the more positive motion
detections you see because less change will be needed to trigger a
positive motion detection. The number of positive motion detections
may also affect the amount of video you record, the amount of
notifications you receive, etc.
Detection interval
Specify how often motion detection analysis is carried out on video
from the camera. The default is every 240 milliseconds (close to
once a quarter of a second). The interval is applied regardless of
your cameras' frame rate settings.
Adjusting this setting can help lower the amount of system
resources used on motion detection.
Detection resolution
Specify whether the full image or a selected percentage of the
image should be analyzed. For example, by specifying 25%, every
fourth pixel is analyzed instead of all pixels, reducing the system
resources used but also offering less accurate motion detection.
Property available in XProtect Enterprise and XProtect Professional only:
Keyframe Only
If you want motion detection to take place only on keyframes of the
video stream to reduce the system resources used on motion
detection, select Keyframe only.
Manage user access wizard
Use the Manage user access step to add individual users so they can access the system and its
clients. The access summary at the end of the wizard lists the cameras your users have access to.
Important: When you use the wizard, all users you add get access to all cameras, including any new
cameras added at a later stage. You can, however, specify access settings, users and user rights (see
"Configure user and group rights" on page 178) separately, see Configure server access (on page
171). You cannot add users to groups (see "Add user groups" on page 178).
Steps in this wizard:
Basic and Windows users ....................................................................... 67
Access summary ..................................................................................... 67
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Basic and Windows users
Active Directory® is available in XProtect Enterprise and XProtect Professional 2013 only.
You can add client users in two ways. You can combine these if you need to.
Name
Description
Basic user
Create a dedicated surveillance system user account with basic
user name and password authentication for each individual user.
Windows user
Import users defined locally on the server, or users from Active
Directory , and authenticate them based on their Windows login.
Note: You must define users as local PC users on the server and disable simple file sharing on the
server.
Add Basic users
1. Specify a user name and password, and click the Add Basic User button. Repeat as
required.
Add Windows users
1. Click Add Windows User... to open the Select Users or Groups dialog. You can only make
selections from the local computer, even if you click the Locations... button.
2. In Enter the object names to select, enter the user name(s), then use the Check Names
feature to verify the user name. If you enter several user names, separate each name with a
semicolon. Example: Brian; Hannah; Karen; Wayne.
3. When done, click OK.
Important: When a user who has been added from a local database logs in with a client, the user
should not specify any server name, PC name, or IP address as part of the user name. Example of a
correctly specified user name: USER001, not: PC001/USER001. The user should, of course, still
specify a password and any relevant server information.
Access summary
The access summary lists which cameras your users have access to. When you use the wizard, all
users you have added have access all to cameras, including any new cameras added at a later stage.
You can, however, limit individual users' access to cameras by changing their individual rights (see
"Configure user and group rights" on page 178).
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Advanced configuration
Hardware devices
About hardware devices
You add cameras and other hardware devices, such as video encoders, to your XProtect Professional
system through the Add Hardware Devices... wizard (see "Add hardware wizard" on page 50). If
microphones or speakers are attached to a hardware device, they are automatically added as well (if
your XProtect version supports this).
About microphones
In your system, Microphones are typically attached to hardware devices, and therefore physically
located next to cameras. Operators, with the necessary rights, can then listen to recordings through
the XProtect Smart Client (provided the computer running the XProtect Smart Client has speakers
attached). You manage microphones in XProtect Professional, meaning you can always manage the
microphones attached to cameras, not microphones attached to XProtect Smart Client operators'
computers.
If you have added more microphones to your system than you need, you can hide the ones you do not
need by right-clicking the relevant microphone or speaker and select Hide. If you need the hidden
microphone again, you can right-click the overall microphone icon and select Show Hidden Items.
About speakers
Speakers are attached to devices, and typically physically located next to cameras. They can typically
transmit information to people near a camera. Operators with the necessary rights can talk through
speakers using XProtect Smart Client (provided the computer running XProtect Smart Client has a
microphone attached).
Example: An elevator is stuck. Through a camera mounted in the elevator, XProtect Smart Client
operators can see that there is an elderly lady in the elevator. A microphone attached to the camera
records that the lady says: “I am afraid. Please help me out!” Through a speaker attached to the
camera, operators can tell the lady that: “Help is on its way. You should be out in less than fifteen
minutes.”
If you have added more speakers to your system than you need, you can hide the ones you do not
need by right-clicking the relevant peaker and select Hide. If you need the hidden speaker again, you
can right-click the overall speaker icon and select Show Hidden Items.
About recording audio
Available functionality depends on your product version.
If you record audio, it is important that you note the following:
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
Your system only records incoming audio (from microphones). The system does not record
outgoing audio (from speakers).

Audio recording affects video storage capacity. The system records audio to the associated
camera’s database. Therefore, it is important to bear in mind that the database is likely to
become full earlier if you record audio and video than if you only record video. The fact that the
database becomes full is not in itself a problem since XProtect Professional automatically
archives (see "About archiving" on page 138) data if the database becomes full. However, you
may need additional archiving space if you record audio.
o
Example: If you use MPEG4, each one-second video GOP (Group Of Pictures) are stored
in one record in the database. Each second of audio is stored in one record in the
database. This reduces the database’s video storage capacity to half its capacity, because
half of the database’s records is used for storing audio. Consequently, the database runs
full sooner, and automatic archiving takes place more often than if you were only recording
video.
o
Example: If you use MJPEG, audio is stored in one record for every JPEG for as long as
the audio block size does not exceed the time between the JPEGs. In extreme cases, this
reduces the database’s video storage capacity to half its capacity, because half of the
database’s records is used for storing audio. If you use very high frame rates, which
means less time between each JPEG, a smaller portion of the database is used for storing
audio records, and consequently a larger portion is available for storing video. The result is
that the database runs full sooner, and automatic archiving takes place more often than if
you were only recording video.
The above examples are simplified. The exact available video storage capacity also depends on
GOP/JPEG and audio kilobyte size.
About dedicated input/output devices
You can add a number of dedicated input/output (I/O) hardware devices to your system. For
information about which I/O hardware devices your system supports, see the release notes.
When you add I/O hardware devices, input on them can be used for generating events in your system
and events in your system can be used for activating output on the I/O hardware devices. This means
that you can use I/O hardware devices in your events-based system setup in the same way as a
camera.
With certain I/O hardware devices, the surveillance system must regularly check the state of the
hardware devices' input ports to detect whether input has been received. Such state checking at
regular intervals is called polling. The interval between state checks, called a polling frequency, is
specified as part of the general ports and polling properties (see "Ports and polling" on page 128). For
such I/O hardware devices, the polling frequency should be set to the lowest possible value (one tenth
of a second between state checks). For information about which I/O hardware devices require polling,
see the release notes.
Show or hide microphones or speakers
Available functionality depends on your product version.
If you have added more microphones or speakers to your system than you need, you can hide the
ones you do not need by right-clicking the relevant microphone or speaker and select Hide. If you
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need the hidden microphone/speaker again, you can right-click the overall microphone or speaker icon
and select Show Hidden Items.
Configure hardware devices
Once you have added hardware devices (see "Add hardware wizard" on page 50), you can
specify/edit device-specific properties, such as the IP address, which video channels to use, which
COM ports to use for controlling attached PTZ (pan-tilt-zoom) cameras, whether to use 360° lens
technology, etc.
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Hardware Devices, right-click the relevant hardware device, and select Properties.
2. Specify Name and video channels, Network, device type and license (see "Network, device
type, and license" on page 74), PTZ device (on page 75), and 360° lens (see "Fisheye" on
page 110) properties as required.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Delete hardware devices
IMPORTANT: If you delete a hardware device you will not only delete all cameras, speakers and
microphones attached to the hardware device. You will also delete any recordings from cameras on
the hardware device.
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Hardware Devices, right-click the hardware device you want to delete, and select Delete
Hardware device.
2. Confirm that you want to delete the hardware device and all its recordings.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
4. Restart (see "Start and stop services" on page 183) the Recording Server service.
Alternately, you can also consider disabling the individual cameras, speakers or microphones
connected to the hardware device:
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Hardware Devices, and expand the relevant hardware device.
2. Right-click the camera, microphone or speaker that you want to disable, and select Disable.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
4. Restart (see "Start and stop services" on page 183) the Recording Server service.
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About replacing hardware devices
If you need to, you can replace a hardware device that you have added and configured on your
system with a new one, for example to replace a physical camera on your network.
Open the Replace Hardware Device wizard (on page 71), which helps you through the entire
replacement process on the surveillance system server, including:

Detecting the new hardware device

Specifying license for the new hardware device

Deciding what to do with existing recordings from the old hardware device
Replace Hardware Device wizard
The Replace Hardware Device wizard helps you replace a hardware device that you have previously
added to and configured on your surveillance system. To open the Replace Hardware Device wizard,
right-click the device that you want to replace and select Replace Hardware Device.
The wizard is divided into these pages:

New hardware device information (on page 71)

Database action (see "Camera and database action" on page 72)
New hardware device information
Specify details about the new hardware device:
Name
Description
IP Address
IP address or host name of the hardware device.
Port
Port number on which to scan. The default is port 80. If a hardware
device is located behind a NAT-enabled router or a firewall, you
may need to specify a different port number. When this is the case,
also remember to configure the router/firewall so it maps the port
and IP address used by the hardware device.
User Name
User name for the hardware device's administrator account. Many
organizations use the hardware device manufacturer's default user
names for their hardware devices. If that is the case in your
organization, select <default> (do not type a manufacturer's default
user name as this can be a source of error—trust that your system
knows the manufacturer's default user name).
You can also select other typical user names, such as admin or
root, from the list. Type a new user name if you want a user name
which is not on the list.
Password
Password required to access the administrator account. Some
hardware devices do not require user name/password for access.
To specify which device driver to use for the new hardware device, you can:
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Select the video device driver in the Hardware device type list, and then click
Auto-detect/Verify Hardware Device Type to verify that the driver matches the hardware
device.
- or -

Click Auto-detect/Verify Hardware Device Type to automatically detect and verify the right
driver.
When the right driver is found, the Serial number (MAC address) field displays the MAC address of
the new hardware device. When done, click Next.
Camera and database action
The last page of the Replace Hardware wizard lets you decide what to do with the camera and the
database containing recordings from the camera attached to the old hardware device. For
multi-camera devices, such as video encoders, you must decide what to do for each video channel on
the new hardware device.
The table in the left side of the wizard page lists available video channels on the new hardware device.
For a regular single-camera hardware device, there are only one video channel. For video encoders,
there are typically several video channels.
1. For each video channel, use the table's Inherit column to select which camera from the old
hardware device should be inherited by the new hardware device.
2. Then decide what to do with camera databases. You have three options:
o
Inherit existing database(s): The cameras you selected to be inherited by the new
hardware device inherit camera names, recordings databases as well as any archives from
the old hardware device. Databases and archives (see "About archiving" on page 138) are
renamed to reflect the new hardware device's MAC address and video channels. The
rights (see "Configure user and group rights" on page 178) of users with access to the
inherited cameras are automatically updated so they can view both old and new recordings.
Users do not notice the hardware device replacement since camera names remain the
same.
o
Delete the existing database(s): The databases of the cameras you selected to be
inherited by the new hardware device are not deleted. New databases are created for
future recordings, but it is not possible to view recordings from before the hardware
replacement.
o
Leave the existing database(s): The databases of the cameras you selected to be
inherited by the new hardware device are not deleted. New databases are created for
future recordings, but even though the old databases still exist on the XProtect
Professional server, it is not possible to view recordings from before the hardware
replacement. Should you later want to delete the old databases, you must delete this
manually.
3. If the new hardware device has fewer video channels than the old hardware device, it is not
possible for the new hardware device to inherit all cameras from the old hardware device.
When that is the case, you are asked what to do with the databases of cameras that could not
be inherited by the new hardware device. You have two options:
o
Delete the databases for the cameras that are not inherited: The databases of the
cameras that could not be inherited by the new hardware devices are deleted. It is not
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possible to view recordings from before the hardware replacement. New databases are, of
course, created for future recordings by the new hardware devices.
o
Leave the databases for the cameras that are not inherited: The databases of the
cameras that could not be inherited by the new hardware devices are not deleted. Even
though the old databases still exist on the XProtect Professional server, it is not possible to
view recordings from before the hardware replacement. Should you later want to delete the
old databases, you must delete this manually. New databases will, of course, be created
for future recordings by the new hardware devices.
4. Click Finish.
When you are ready, restart (see "Start and stop services" on page 183) the Recording Server
service. The hardware replacement are not evident in clients until you restart the Recording
Server service.
Speaker properties
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, you can determine when to record audio. Your choice applies for all cameras on
your XProtect Professional system.
Name
Description
Enabled
Speakers are by default enabled, meaning that they are able to
transfer audio to XProtect Professional. If required, you can disable
an individual speaker, in which case no audio will be transferred
from the speaker to XProtect Professional.
Speaker name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Hardware properties
Hardware name and video channels
When you configure hardware devices (on page 70), specify the following properties:
Name
Description
Hardware name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Video channel # enabled
Enable/disable each of the selected hardware device's video
channels. Many hardware devices only have a single video
channel, in which case only one channel will be listed. Other
hardware devices—typically video encoder devices—have several
video channels.
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If some of the channels are unavailable, this is because you are not licensed to use all of a video
encoder device's channels. Example: You have a video encoder device with four channels, but your
license for the device only allows you to use two of them. In that case, you can only have two channels
enabled at a time, while the two other channels are disabled. Note that you are free to select which
two channels you want to enable. Contact your Milestone vendor if you need to change your number
of licenses.
Network, device type, and license
When you configure hardware devices (on page 70), specify the following properties:
Name
Description
IP Address
IP address or host name of the hardware device.
HTTP Port
Port to use for HTTP communication with the hardware device.
Default is port 80. To use the default port, select Use default HTTP
port.
FTP port
Port to use for FTP communication with the hardware device.
Default port is port 21. To use the default port, select Use default
FTP port.
User name
Only relevant when you have selected Server requires login.
Specify the user name required for using the SMTP server.
User Name
User name for the hardware device's administrator account. Many
organizations use the hardware device manufacturer's default user
names for their hardware devices. If that is the case in your
organization, select <default> (do not type a manufacturer's default
user name as this can be a source of error—trust that your system
knows the manufacturer's default user name).
You can also select other typical user names, such as admin or
root, from the list. Type a new user name if you want a user name
which is not on the list.
Password
Password for the hardware device's administrator account, a.k.a.
the root password.
Hardware type
Read-only field displaying the type of video device driver used for
communication with the hardware device.
Serial number (MAC address)
Read-only field displaying the serial number of device. The serial
number is usually identical to the 12-character hexadecimal MAC
address of the hardware device (example: 0123456789AF).
License information
The current license status for the hardware.
Replace Hardware Device
Opens a wizard (see "Replace Hardware Device wizard" on page
71), with which you can replace the selected hardware device with
another one if you need to. This can be relevant if you replace a
physical camera on your network. The wizard helps you take all
relevant issues into account: for example, deciding what to do with
recordings from cameras attached to the old hardware device, etc.
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PTZ device
The PTZ Device tab is only available if you configure (see "Configure hardware devices" on page 70)
video encoder hardware devices on which the use of PTZ (pan-tilt-zoom) cameras is possible:
Name
Description
Connected cameras have
Pan-tilt-zoom capabilities
Select the checkbox if any of the cameras attached to the video
encoder device is a PTZ camera.
PTZ type on COM#
If a PTZ camera is controlled through a COM port, select the
relevant option. Options are device-specific, depending on which
PTZ protocols the device uses. Select None if you have no PTZ
cameras controlled through COM ports.
The table in the lower half of the dialog contains a row for each video channel on the hardware device.
First row from the top corresponds to video channel 1, second row from the top corresponds to video
channel 2, etc.
Name
Description
Name
Name of the camera attached to the video channel in question.
Select whether the camera on the selected camera channel is fixed
or moveable:
Type

Fixed: Camera is a regular camera mounted in a fixed
position

Moveable: Camera is a PTZ camera
Port
Available only if Moveable is selected in the Type column. Select
which COM port on the video encoder to use for controlling the PTZ
camera.
Port Address
Available only if Moveable is selected in the Type column. Lets you
specify port address of the camera. The port address will normally
be 1. If using daisy chained PTZ cameras, the port address will
identify each of them, and you should verify your settings with those
recommended in the documentation for the camera.
Cameras and storage information
About video and recording configuration
Once you have added hardware devices and attached cameras, you can configure video and
recording settings in three ways:
Name
Description
Wizard-driven
Guided configuration where you can specify video, recording and
archiving settings for all your cameras.
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General
Specify video, recording and shared settings (such as dynamic
archiving paths and whether to record audio or not) for all your
cameras.
Camera-specific
Specify video, recording and camera-specific settings (such as
event notification, PTZ preset positions and fisheye view areas) for
each individual camera.
About database resizing
In case recordings for a camera get bigger than expected, or the available drive space is suddenly
reduced in another way, an advanced database resizing procedure automatically takes place:

If archives (see "About archiving" on page 138) are present on the same drive as the camera's
database, the oldest archive for all cameras archived on that drive is moved to another drive
(moving archives is only possible if you use dynamic archiving (see "Dynamic path selection"
on page 83), with which you can archive to several different drives) or—if moving is not
possible—deleted.

If no archives are present on the drive containing the camera's database, the size of all
camera databases on the drive is reduced by deleting a percentage of their oldest recordings,
temporarily limiting the size of all databases.
When the Recording Server service (see "About services" on page 183) is restarted upon such
database resizing, the original database sizes are used. Therefore, you should make sure to solve the
drive size problem. Should the database resizing procedure take place, you are informed on-screen in
XProtect Smart Client, in log files, and, if set up, through notifications.
About motion detection settings
Motion detection settings are linked to the Recording properties (see "Recording" on page 102)
settings for the camera. Motion detection is enabled as default. Disabling it will improve CPU and RAM
performance of your XProtect Professional system, but will—depending on your system settings—also
affect your motion detection, event and alarm management. In the following two tables, you can see
the differences between enabling (table 1) and disabling (table 2) built-in motion detection for a
camera.
Enabled motion detection
Recording properties
setting
Recordings
Motion-based
events
Non-motion
based events
Sequences
Always
Yes
Yes
Yes
Yes
Never
No
Yes
Yes
No
Built-in Motion
Detection
Yes
Yes
Yes
Yes
Built-in Motion
Detection & Event or
Event only
Yes
Yes
Yes
Yes
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Disabled motion detection
Camera's recording
settings
Recordings
Motion-based
events
Non-motion
based events
Sequences
Always
Yes
No
Yes
No
Never
No
No
Yes
No
Built-in Motion
Detection
No
No
Yes
No
Built-in Motion
Detection & Event or
Event only
Yes (depending
on settings)
No
Yes (depending
on settings)
No
About motion detection and PTZ cameras
Motion detection generally works the same way for PTZ (pan-tilt-zoom) cameras as it does for regular
cameras. However, you cannot configure motion detection separately for each of a PTZ camera's
preset positions.

In order to activate unwanted recordings, notifications and more, the system automatically
disables motion detection while a PTZ camera moves between two preset positions. After a
number of seconds, the transition time, specified as part of the PTZ camera's PTZ patrolling
properties (see "PTZ patrolling" on page 114), the system automatically enables motion
detection again.
Configure camera-specific schedules
If you base your schedule profile—or parts of it—on events within periods of time, remember to select
Start event and Stop event from the lists below the calendar section.
Tip: If you have not yet defined any suitable events, you can quickly do it: use the Configure events
list, located below the other fields.
The fact that a camera transfers video to XProtect Professional does not necessarily mean that video
from the camera is recorded. Recording is configured separately, see Configure video and recording
(see "About video and recording configuration" on page 75).
For each camera, you can create schedule profiles based on:
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Properties available in all XProtect software versions:
Online periods

Periods of time (example: Mondays from 08.30 until 17.45), shown in pink:

Events within periods of time (example: from Event A occurs until Event B occurs Mondays
from 08.30 until 17.45), shown in yellow:
The two options can be combined
, but they cannot overlap in time.
Speedup

Periods of time (example: Mondays from 08.30 until 17.45), shown in olive green:
E-mail notification

Periods of time (example: Mondays from 08.30 until 17.45), shown in blue:
PTZ patrolling

Periods of time (example: Mondays from 08.30 until 17.45), shown in red:

If use of one patrolling profile is followed immediately by use of another, run your mouse
pointer over the red bar to see which patrolling profile applies when.
Properties available in XProtect Enterprise and XProtect Professional only:
SMS notification

Periods of time (example: Mondays from 08.30 until 17.45), shown in green:
Set up a profile
1. In the Schedule Profiles list, select Add new....
2. In the Add Profile dialog, enter a name for the profile. Names must not contain any of these
special characters: < > & ' " ¥ / : * ? | [ ]
3. In the top right corner of the dialog, select Set camera to start/stop on time (to base
subsequent settings on periods of time) or Set camera to start/stop on event (to base
subsequent settings on events within periods of time).
Tip: You can combine the two, so you may return to this step in order to toggle between the
two options.
4. In the calendar section, place your mouse pointer at a required start point, then hold down the
left mouse button, drag the mouse pointer and release at the required end point.
o
You specify each day separately.
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You specify time in increments of five minutes. XProtect Professional helps you by
showing the time over which your mouse pointer is positioned.
If you base your schedule profile—or parts of it—on events within periods of time, remember to select
Start event and Stop event from the lists below the calendar section.
o
Tip: If you have not yet defined any suitable events, you can quickly do it: use the
Configure events list, located below the other fields.
o
To delete an unwanted part of a schedule profile, right-click it and select Delete.
o
To quickly fill or clear an entire day, double-click the name of the day.
o
As an alternative to dragging inside the calendar section, use the Start time, End time
and Day fields, then the Change Period or Set Period button as required. When using the
Start time and End time fields, remember that time is specified in increments of five
minutes. You cannot specify a period shorter than five minutes, and you can only use
times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a time outside of the five-minute
intervals, such as 12:13, you will get an error message.
Configure when cameras should do what
Available functionality depends on your product version.
Use the scheduling feature to configure when:

Cameras should be online (that is transfer video to XProtect Professional)

Cameras should use speedup (that is use a higher than normal frame rate)

You want to receive email and/or SMS notifications regarding cameras

PTZ cameras should patrol, and according to which patrolling profile

Archiving should take place
See Configure general scheduling and archiving (on page 143) and Configure camera-specific
schedules (on page 77).
Configure motion detection
To configure motion detection, do the following:
1. In the Management Application navigation pane, expand Advanced Configuration, expand
Cameras and Storage Information, right-click the relevant camera, and select Properties.
2. In the Camera Properties window, select the Recording Properties tab, and select the
relevant settings (see "About motion detection settings" on page 76).
3. Select the Motion Detection tab. If there are any areas to exclude from motion detection (for
example, if the camera covers an area where a tree is swaying in the wind), you can exclude
that area (see "Exclude regions" on page 64) by selecting it with your mouse.
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4. Fill in the relevant properties (see "Motion detection & exclude regions" on page 107). Note
that there are some differences in motion-detection behavior for PTZ cameras (see "About
motion detection and PTZ cameras" on page 77).
Disable or delete cameras
All cameras are enabled by default. This means that video from the cameras can be transferred to
your system if the cameras are scheduled to be online (see "Online period" on page 147).
To disable a camera:
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Cameras and Storage Information, double-click the camera you want to disable, and clear
the Enabled box.
2. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
To delete a camera, you have to delete the hardware device (see "Delete hardware devices" on page
70). If you delete the hardware device, you also delete any attached microphones or speakers. If you
do not want this, consider disabling the camera instead.
Move PTZ type 1 and 3 to required positions
For PTZ types 1 and 3, you can move the PTZ camera to required positions in several different ways:
1. Click the required position in the camera preview (if supported by the camera).
2. Use the sliders located near the camera preview to move the PTZ camera along each of its
axes: the X-axis (for panning left/right), the Y-axis (for tilting up/down), and the Z-axis (for
zooming in and out; to zoom in, move the slider towards Tele; to zoom out, move the slider
towards Wide).
3. Use the navigation buttons:
Moves the PTZ camera up and to the left
Moves the PTZ camera up
Moves the PTZ camera up and to the right
Moves the PTZ camera to the left
Moves the PTZ camera to its home position (that is default
position)
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Moves the PTZ camera to the right
Moves the PTZ camera down and to the left
Moves the PTZ camera down
Moves the PTZ camera down and to the right
Zooms out (one zoom level per click)
Zooms in (one zoom level per click)
Recording and storage properties
Recording and archiving paths
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. Either in order to speed up things, or
because the properties in question are shared by all cameras rather than being specific to individual
cameras.
All properties on a white background are editable, properties on a light blue background cannot be
edited. Note that all of the properties can also be specified individually for each camera.
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
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Description
Users of the Smart Client can take advantage of keyboard
shortcuts, some of which let the users toggle between viewing
different cameras. Such shortcuts include numbers which are used
to identify each camera.
Shortcut
Shortcut numbers must be unique for each camera. A camera
shortcut number must not contain any letters or special characters,
and must not be longer than eight digits.
Examples of correct camera shortcut numbers: 3, 12345678.
Examples of incorrect camera shortcut numbers: Cam#3,
123456789.
More information about using the keyboard shortcuts is available in
the separate documentation for the Smart Client.
Path to the folder in which the camera's database should be stored.
Default is C:¥MediaDatabase. To browse for another folder, click
the browse icon next to the required cell. You can only specify a
path to a folder on a local drive. You cannot specify a path to a
network drive. If you use a network drive, it is not be possible to
save recordings if the network drive becomes unavailable.
Recording Path
If you change the recording path, and you have existing recordings
at the old location, you are asked whether you want to move the
recordings to the new location (recommended), leave them at the
old location, or delete them.
Tip: If you have several cameras, and several local drives are
available, you can improve performance by distributing individual
cameras' databases across several drives.
Only editable if not using dynamic paths for archiving (see "About
archiving" on page 138). Path to the folder in which the camera's
archived recordings should be stored. Default is
C:¥MediaDatabase.
Archiving Path
To browse for another folder, click the browse icon next to the
relevant cell. If you change the archiving path, and there are
existing archived recordings at the old location, you are asked
whether you want to move the archived recordings to the new
location (recommended), leave them at the old location, or delete
them. Note that if you move archived recordings, XProtect
Professional will also archive what is currently in the camera
database. In case you wonder why the camera database is empty
just after you have moved archived recordings, this is the reason.
Total amount of time for which you want to keep recordings from
the camera (that is, recordings in the camera's database as well as
any archived recordings). Default is 7 days.
Retention time
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Retention time covers the total amount of time you want to keep
recordings for. In earlier XProtect Professional versions, time limits
were specified separately for the database and archives.
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Name
Description
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
Set all template values on
selected cameras
Apply all values from the template to selected cameras.
Dynamic path selection
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. In the case of Dynamic Path Selection,
this is because the properties are shared by all cameras.
With dynamic archiving (see "About archiving" on page 138) paths, you specify a number of different
archiving paths, usually across several drives. If the path containing the XProtect Professional
database is on one of the drives you have selected for archiving, XProtect Professional always tries to
archive to that drive first. If not, XProtect Professional automatically archives to the archiving drive with
the most available space at any time, provided there is not a camera database using that drive. Which
drive has the most available space may change during the archiving process, and archiving may
therefore happen to several archiving drives during the same process. This fact will have no impact on
how users find and view archived recordings.
Dynamic archiving paths are general for all your cameras. You cannot configure dynamic archiving
paths for individual cameras.
All properties on a white background are editable, properties on a light blue background cannot be
edited.
Name
Description
Enable dynamic path
selection archives
Enables the use of dynamic path selection, allowing you to select
which paths you want to use. The list of selectable paths initially
represents all drives on the server, both local and mapped drives.
You can add further paths with the New path feature below the list.
Use
Select particular paths for use as dynamic archiving paths. You can
also select a previously manually added path for removal (see
description of Remove button in the following).
Drive
Letter representing the drive in question, for example C:.
Path
Path to where you save the files, for example C:¥ or
¥¥OurServer¥OurFolder¥OurSubfolder¥.
Drive Size
Total size of the drive.
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Name
Description
Free Space
Amount of unused space left on the drive.
New path
Specify a new path, and add it to the list using the Add button.
Paths must be reachable by the surveillance system server, and
you must specify the path using the UNC (Universal Naming
Convention) format, example: ¥¥server¥volume¥directory¥. When
the new path is added, you can select it for use as a dynamic
archiving path.
Add
Add the path specified in the New path field to the list.
Remove
Remove a selected path—which has previously been manually
added—from the list. You cannot remove any of the initially listed
paths, not even when they are selected.
Video recording
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. Either in order to speed up things, or
because the properties in question are shared by all cameras rather than being specific to individual
cameras.
In XProtect Professional, the term recording means saving video and, if applicable, audio from a
camera in the camera's database on the surveillance system server. Video/audio is often saved
only when there is a reason to do so, for example as long as motion is detected, when an event occurs
and until another event occurs, or within a certain period of time.
All properties on a white background are editable, properties on a light blue background cannot be
edited. Note that all of the Video Recording properties can also be specified individually for each
camera (see "Recording" on page 102).
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
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Description
Select under which conditions video from the camera should be
recorded:

Always: Record whenever the camera is enabled (see
"General" on page 97) and scheduled to be online (see
"Online period" on page 147) (the latter allows for
time-based recording).

Never: Never record. Live video will be displayed,
but—since no video is kept in the database—users will not
be able to play back video from the camera.

Motion Detection: Select this to record video in which
motion (see "Motion detection & exclude regions" on page
107) is detected. Unless post-recording (see the following)
is used, recording will stop immediately after the last motion
is detected.

Event: Select this to record video when an event occurs
and until another event occurs. Use of recording on event
requires that events have been defined, and that you select
start and stop events.
Record on
Tip: If you have not yet defined any suitable events, you
can quickly do it: use the Configure events list, located
below the other fields.

Motion Detection and Event: Select this to record video in
which motion is detected, or when an event occurs and until
another event occurs. Remember to select start and stop
events in the neighboring columns.
Start Event
Select required start event. Recording will begin when the start
event occurs (or earlier if using pre-recording; see the following).
Stop Event
Select required stop event. Recording will end when the stop event
occurs (or later if using post-recording; see the following).
Pre-recording
You can store recordings from periods preceding detected motion
and/or start events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
Seconds [of pre-recording]
Specify the number of seconds for which you want to record video
from before recording start conditions (that is motion or start event)
are met. Usually, only some seconds of pre-recording is required,
but you can specify up to 65535 seconds of pre-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long pre-recording time, you can potentially run
into a scenario where your pre-recording time spans scheduled or
unscheduled archiving (see "About archiving" on page 138) times.
That can be problematic since pre-recording does not work well
during archiving.
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Name
Description
Post-recording
You can store recordings from periods following detected motion
and/or stop events. Select check box to enable this feature. Specify
the required number of seconds in the neighboring column.
Seconds [of post-recording]
Specify the number of seconds for which you want to record video
from after recording stop conditions (that is motion or stop event)
are met. Usually, only some seconds of post-recording is required,
but you can specify up to 65535 seconds of post-recording,
corresponding to 18 hours, 12 minutes and 15 seconds. However, if
specifying a very long post-recording time, you can potentially run
into a scenario where your post-recording time spans scheduled or
unscheduled archiving times. That can be problematic since
post-recording does not work well during archiving.
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
Set all template values on
selected cameras
Apply all values from the template to selected cameras.
If the camera uses the MJPEG video format
With MJPEG, you can define frame rates for regular as well as speedup modes. If the camera offers
dual stream, you can also enable this.
Note that there are three places where you can set frame rate:

Live Frame Rate - used for the regular recording stream

Live Frame Rate - used when speeding up recordings in connection with motion detection or
similar functionality.

FPS (Frames per second) - used for the additional stream used for live viewing.
Regular frame rate mode:
Properties available for all XProtect software versions:
Name
Description
Frame Rate
Required average frame rate for video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
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Properties available in XProtect Enterprise and XProtect Professional only:
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Live Frame Rate
Recording Frame Rate
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Speedup frame rate mode:
Properties available in all XProtect software versions:
Name
Description
Enable speedup frame rate
The speedup feature lets you use a higher than normal frame rate if
motion is detected and/or an event occurs. When you enable
speedup, further columns for specifying speedup details become
available.
Frame Rate
Speedup frame rate for viewing video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
On motion
Select this check box to use the speedup frame rates when motion
is detected. The camera will return to the normal frame rates two
seconds after the last motion is detected.
On event
Select this check box to use the speedup frame rates when an
event occurs and until another event occurs. Use of speedup on
event requires that events have been defined, and that you select
start and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly
do it: use the Configure events list, located below the other fields.
Start Event
Select required start event. The camera will begin using the
speedup frame rates when the start event occurs.
Stop Event
Select required stop event. The camera will return to the normal
frame rates when the stop event occurs.
Properties available in XProtect Enterprise and XProtect Professional only:
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Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Recording Frame Rate
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Tip: Speedup does not necessarily have to be based on motion- or events, you can also use
scheduling (see "Speedup" on page 148) to configure speedup based on particular periods of time. If
you prefer such time-based speedup, you should still enable the use of speedup by selecting the
Enable speedup check box.
Dual stream:
This feature is only available on cameras supporting dual stream.
Name
Description
Enable dedicated live stream
This additional stream feature lets you use the alternative stream of
the camera. It enables two independent streams to the recording
server—a stream for live viewing and another stream for recording
purposes, with different resolution, encoding, and frame rate.
Stream
Select the type of the live stream. Stream settings for viewing live
video and for recording video may very well be different in order to
get the best result.
Resolution
Select the resolution of the camera.
FPS
Select the camera's live frame rate per second (FPS)
If the camera uses the MPEG video format
With MPEG, you can define frame rate and other settings:
Properties available in all XProtect software versions:
Name
Description
Frame rate per second
Frame rate for viewing live and recorded video from the camera.
Select number of frames per second.
Properties available in XProtect Enterprise, XProtect Professional and XProtect Express only:
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Record keyframes only
Keyframes stored at specified intervals record the entire view of the
camera, whereas the following frames record only pixels that
change. This helps greatly reducing the size of MPEG files. Select
the check box if you only want to record keyframes. Note that you
can specify exceptions if motion is detected or events occur.
Record all frames on motion
Allows you to make exceptions if you have selected to record
keyframes only. Select this check box to record all frames when
motion is detected. Two seconds after the last motion is detected,
the camera will return to recording keyframes only.
Record all frames on event
Allows you to make exceptions if you have selected to record
keyframes only. Select this check box to record all frames when an
event occurs and until another event occurs. Use of this feature
requires that events have been defined, and that you select start
and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly
do it: use the Configure events list, located below the other fields.
Start Event
Use when recording on Event or Motion Detection & Event.
Select required start event. The camera will begin recording all
frames when the start event occurs.
Stop Event
Select required stop event. The camera will again only recording
keyframes when the stop event occurs.
Dual stream:
This feature is only available on cameras supporting dual stream.
Name
Description
Enable dedicated live stream
This additional stream feature lets you use the alternative stream of
the camera. It enables two independent streams to the recording
server—a stream for live viewing and another stream for recording
purposes, with different resolution, encoding, and frame rate.
Stream
Select the type of the live stream. Stream settings for viewing live
video and for recording video may very well be different in order to
get the best result.
Resolution
Select the resolution of the camera.
FPS
Select the camera's live frame rate per second (FPS)
Manual recording
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. In the case of Manual recording, it is
because the properties are shared by all cameras.
When manual recording is enabled, Smart Client users with the necessary rights (see "Configure user
and group rights" on page 178) can manually start recording if they see something of interest while
viewing live video from a camera which is not already recording.
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If enabled, manual recording can take place even if recording for individual cameras (see "Recording"
on page 102) is set to Never or Conditionally.
When started from the Smart Client, such user-driven recording will always take place for a fixed time,
for example for five minutes.
Name
Description
Enable manual recording
Select check box to enable manual recording and specify further
details.
Default duration of manual
recording
Period of time (in seconds) during which user-driven recording take
place. Default duration is 300 seconds, corresponding to five
minutes.
Maximum duration of manual
recording
Maximum allowed period of time for user-driven recording. This
maximum is not relevant in connection with manual recording
started from the Smart Client, since such manual recording will
always take place for a fixed time. In some installations it is,
however, also possible to combine manual recording with
third-party applications if integrating these with XProtect
Professional through an API or similar, and in such cases specifying
a maximum duration may be relevant. If you are simply using
manual recording in connection with the Smart Client, disregard this
property.
Frame rate - MJPEG
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. Either in order to speed up things, or
because the properties in question are shared by all cameras rather than being specific to individual
cameras.
All properties on a white background are editable, properties on a light blue background cannot be
edited. Note that all of the Frame rate - MJPEG properties can also be specified individually for each
camera (see "Recording" on page 102) using MJPEG.
Template and common properties
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
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Description
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
Set all template values on
selected cameras
Apply all values from the template to selected cameras.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Regular frame rate properties
Properties available in all XProtect software versions:
Name
Description
Frame Rate
Required average frame rate for video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Time Unit
Select required unit for live and recording frame rates (per second,
minute, or hour). Note that you can only select time bases that let
you speed up frame rates. Example: If you have specified 15
frames per second in normal mode, you cannot specify 16 frames
per minute or hour in speedup mode.
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
Properties available in XProtect Enterprise and XProtect Professional only:
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Live Frame Rate
Recording Frame Rate
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Speedup frame rate properties
Properties available in all XProtect software versions:
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Name
Description
Enable Speedup
The speedup feature lets you use a higher than normal frame rate if
motion is detected and/or an event occurs. When you enable
speedup, further columns for specifying speedup details become
available.
Frame Rate
Speedup frame rate for viewing video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Time Unit
Select required unit for live and recording frame rates (per second,
minute, or hour). Note that you can only select time bases that let
you speed up frame rates. Example: If you have specified 15
frames per second in normal mode, you cannot specify 16 frames
per minute or hour in speedup mode.

Motion Detection: Select this to speed up when motion
(see "Motion detection & exclude regions" on page 107) is
detected. Normal frame rates will be resumed immediately
after the last motion is detected.

Event: Select this to speed up when an event occurs and
until another event occurs. Use of speedup on event
requires that events have been defined, and that you select
start and stop events in the neighboring columns.
Speedup On
Tip: If you have not yet defined any suitable events, you
can quickly do it: use the Configure events list, located
below the other fields.

Motion Detection & Event: Select this to speed up when
motion is detected, or when an event occurs and until
another event occurs. Remember to select start and stop
events in the neighboring columns.
Schedule Only
Select this to speed up according to the camera's speedup
schedule (see "Speedup" on page 148) only.
Start Event
Select required start event. The camera will begin using the
speedup frame rates when the start event occurs.
Stop Event
Select required stop event. The camera will return to the normal
frame rates when the stop event occurs.
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
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Properties available in all XProtect software versions:
Live Frame Rate
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Recording Frame Rate
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Frame Rate - MPEG
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. Either in order to speed up things, or
because the properties in question are shared by all cameras rather than being specific to individual
cameras.
Note that you can also specify all of the Frame Rate - MPEG properties individually for each camera
(see "Recording" on page 102) using MPEG.
Properties available in all XProtect software versions:
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Dual Stream
Allows you to check if dual streaming is enabled on the camera(s).
Note that the information is read-only. For cameras that support
dual streaming, this can be enabled/disabled as part of individual
cameras' Video (on page 98) properties.
Live FPS
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Select the camera's live frame rate per second (FPS).
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Name
Description
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
Set all template values on
selected cameras
Apply all values from the template to selected cameras.
Properties available in XProtect Enterprise and XProtect Professional only:
Record Keyframe Only
Keyframes stored at specified intervals record the entire view of the
camera, whereas the following frames record only pixels that
change; this helps greatly reduce the size of MPEG files. Select the
check box if you only want to record keyframes.
Allows you to make exceptions if you have selected to record
keyframes only.

Motion Detection: Select this to record all frames when
motion is detected. Two seconds after the last motion (see
"Motion detection & exclude regions" on page 107) is
detected, the camera will return to recording keyframes
only.

Event: Select this to record all frames when an event
occurs and until another event occurs. Requires that events
have been defined, and that you select start and stop
events in the neighboring columns.
Record All Frames on
Tip: If you have not yet defined any suitable events, you
can quickly do it: use the Configure events list, located
below the other fields.
Start Event
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
Motion Detection & Event: Select this to record all frames
when motion is detected, or when an event occurs and until
another event occurs. Remember to select start and stop
events in the neighboring columns.

Schedule only: Select this to record all frames according to
the camera's speedup schedule (see "Speedup" on page
148) only.
Use when recording on Event or Motion Detection & Event.
Select required start event. The camera will begin recording all
frames when the start event occurs.
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Select required stop event. The camera will again only recording
keyframes when the stop event occurs.
Audio recording
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, you can determine whether audio should be recorded or not. Your choice applies
for all cameras on your XProtect Professional system.
Name
Description
Always
Always record audio on all applicable cameras.
Never
Never record audio on any cameras. Note that even though audio is
never recorded, it is still be possible to listen to live audio in the
Smart Client.
If you record audio, it is important that you note the following:

Audio recording affects video storage capacity: Audio is recorded to the associated camera’s
database. Therefore, it is important to bear in mind that the database is likely to become full
earlier if you record audio and video than if you only record video. The fact that the database
becomes full is not in itself a problem since XProtect Professional automatically archives (see
"About archiving" on page 138) data if the database becomes full. However, you may need
additional archiving space if you record audio.
o
Example: If you use MPEG4, each one-second video GOP (Group Of Pictures) are stored
in one record in the database. Each second of audio will also be stored in one record in the
database. This reduces the database’s video storage capacity to half its capacity, because
half of the database’s records is used for storing audio. Consequently, the database runs
full sooner, and automatic archiving takes place more often than if you were only recording
video.
o
Example: If you use MJPEG, audio is stored in one record for every JPEG for as long as
the audio block size does not exceed the time between the JPEGs. In extreme cases, this
reduces the database’s video storage capacity to half its capacity, because half of the
database’s records is used for storing audio. If you use very high frame rates, which
means less time between each JPEG, a smaller portion of the database is used for storing
audio records, and consequently a larger portion is available for storing video. The result is
that the database runs full sooner, and automatic archiving takes place more often than if
you were only recording video.
Above examples are simplified. The exact available video storage capacity also depends on
GOP/JPEG and audio kilobyte size.
Audio selection
When you configure video and recording (see "About video and recording configuration" on page 75),
you can specify certain properties for many cameras in one go. Either in order to speed up things, or
because the properties in question are shared by all cameras rather than being specific to individual
cameras. With a default microphone and/or speaker selected for a camera, audio from the microphone
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and/or speaker is automatically used when you view video from the camera. Note that all of the
properties can also be specified individually for each camera.
Properties available in all XProtect software versions:
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Select a default microphone.
Default Microphone
Tip: Note that you can select microphones attached to another
hardware device than the selected camera.
Camera
Click the Open button to configure detailed and/or camera-specific
settings (such as event notification, PTZ preset positions, and
fisheye view areas) for the selected camera.
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
Set all template values on
selected cameras
Apply all values from the template to selected cameras.
Only available in XProtect Enterprise and XProtect Professional:
Default Speaker
Select a default speaker.
Storage information
The storage information lets you view how much storage space you have on your XProtect
Professional system—and, not least, how much of it is free:
Name
Description
Drive
Letter representing the drive in question, for example C:.
Path
Path to where you save the files, for example C:¥ or
¥¥OurServer¥OurFolder¥OurSubfolder¥.
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Name
Description
Usage
What the storage area is used for, for example recording or
archiving.
Drive Size
Total size of the drive.
Video Data
Amount of video data on the drive.
Other Data
Amount of other data on the drive.
Free Space
Amount of unused space left on the drive.
Tip: To quickly view disk space usage in a pie chart format, select the line representing the drive you
are interested in.
Camera properties
General
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, properties include:
Name
Description
Enabled
Cameras are by default enabled, meaning that provided they are
scheduled to be online (see "Online period" on page 147) and that
they can to transfer video to XProtect Professional. You can disable
an individual camera, in which case no video/audio is transferred
from the camera source to your system.
Preview
Select this check box to show a preview of your camera's video. If
you clear the check box, your system does not show a preview for
your camera.
Camera Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Users of XProtect Smart Client can take advantage of keyboard
shortcuts, some of which let the users toggle between viewing
different cameras. Such shortcuts include numbers which are used
to identify each camera.
Camera shortcut number
Shortcut numbers must be unique for each camera. A camera
shortcut number must not contain any letters or special characters,
and must not be longer than eight digits. Examples of correct
camera shortcut numbers: 3, 12345678. Examples of incorrect
camera shortcut numbers: Cam#3, 123456789.
More information about using the keyboard shortcuts is available in
the separate documentation for XProtect Smart Client.
Note: These properties are to a large extent camera-specific. Since such properties vary from camera
to camera, descriptions in the following are for guidance only. If you can access the selected camera,
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a live preview is displayed. Click the Camera Settings... button to open a separate window with
properties for the selected camera.
The video properties typically let you control bandwidth, brightness, compression, contrast, resolution,
rotation, and more by overwriting existing values of selecting new ones. When you adjust video
settings, you can—for most cameras—preview the effect of your settings in an image below the fields.
Video settings may feature an Include Date and Time setting. If set to Yes, date and time from the
camera are included in video. Note, however, that cameras are separate units which may have
separate timing devices, power supplies, etc. Camera time and XProtect Professional system time
may therefore not correspond fully, and this may occasionally lead to confusion. As all frames are
time-stamped by your system upon reception, and exact date and time information for each image is
already known, it is recommended that the setting is set to No.
For consistent time synchronization, you may—if supported by the camera—automatically synchronize
camera and system time through a time server.
Video
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, properties include:
If the camera uses MJPEG video format
With MJPEG, you can define frame rates for regular as well as speedup modes. If the camera offers
dual stream, you can also enable this.
Note that there are three places where you can set frame rate:

Live Frame Rate - used for the regular recording stream

Live Frame Rate - used when speeding up recordings in connection with motion detection or
similar functionality.

FPS (Frames per second) - used for the additional stream used for live viewing.
Regular frame rate mode:
Properties available for all XProtect software versions:
Name
Description
Frame Rate
Required average frame rate for video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Properties available in XProtect Enterprise and XProtect Professional only:
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour).
Live Frame Rate
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If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
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Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Speedup frame rate mode:
Properties available in all XProtect software versions:
Name
Description
Enable speedup frame rate
The speedup feature lets you use a higher than normal frame rate if
motion is detected and/or an event occurs. When you enable
speedup, further columns for specifying speedup details become
available.
Frame Rate
Speedup frame rate for viewing video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
On motion
Select this check box to use the speedup frame rates when motion
is detected. The camera will return to the normal frame rates two
seconds after the last motion is detected.
On event
Select this check box to use the speedup frame rates when an
event occurs and until another event occurs. Use of speedup on
event requires that events have been defined, and that you select
start and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly
do it: use the Configure events list, located below the other fields.
Start Event
Select required start event. The camera will begin using the
speedup frame rates when the start event occurs.
Stop Event
Select required stop event. The camera will return to the normal
frame rates when the stop event occurs.
Properties available in XProtect Enterprise and XProtect Professional only:
Live Frame Rate
Required average frame rate for live video from the camera. Select
number of frames, then select the time unit interval (second, minute
or hour). The frame rate must be higher than the frame rate
specified under normal mode.
If the camera supports dual stream and dual stream is enabled, the
Live Frame Rate column will be read-only with the value Dual
streaming—which cannot be altered.
Recording Frame Rate
Required average frame rate for recorded video from the camera.
Select number of frames, then select the time unit interval (second,
minute or hour). The frame rate must be higher than the frame rate
specified under normal mode.
Tip: Speedup does not necessarily have to be based on motion- or events, you can also use
scheduling (see "Speedup" on page 148) to configure speedup based on particular periods of time. If
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you prefer such time-based speedup, you should still enable the use of speedup by selecting the
Enable speedup check box.
Dual stream:
This feature is only available on cameras supporting dual stream.
Name
Description
Enable dedicated live stream
This additional stream feature lets you use the alternative stream of
the camera. It enables two independent streams to the recording
server—a stream for live viewing and another stream for recording
purposes, with different resolution, encoding, and frame rate.
Stream
Select the type of the live stream. Stream settings for viewing live
video and for recording video may very well be different in order to
get the best result.
Resolution
Select the resolution of the camera.
FPS
Select the camera's live frame rate per second (FPS)
If the camera uses MPEG video format
With MPEG, you can define frame rate and other settings:
Properties available in all XProtect software versions:
Name
Description
Frame rate per second
Frame rate for viewing live and recorded video from the camera.
Select number of frames per second.
Properties available in XProtect Enterprise, XProtect Professional and XProtect Express only:
Record keyframes only
Keyframes stored at specified intervals record the entire view of the
camera, whereas the following frames record only pixels that
change. This helps greatly reducing the size of MPEG files. Select
the check box if you only want to record keyframes. Note that you
can specify exceptions if motion is detected or events occur.
Record all frames on motion
Allows you to make exceptions if you have selected to record
keyframes only. Select this check box to record all frames when
motion is detected. Two seconds after the last motion is detected,
the camera will return to recording keyframes only.
Record all frames on event
Allows you to make exceptions if you have selected to record
keyframes only. Select this check box to record all frames when an
event occurs and until another event occurs. Use of this feature
requires that events have been defined, and that you select start
and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly
do it: use the Configure events list, located below the other fields.
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Start Event
Use when recording on Event or Motion Detection & Event.
Select required start event. The camera will begin recording all
frames when the start event occurs.
Stop Event
Select required stop event. The camera will again only recording
keyframes when the stop event occurs.
Dual stream:
This feature is only available on cameras supporting dual stream.
Name
Description
Enable dedicated live stream
This additional stream feature lets you use the alternative stream of
the camera. It enables two independent streams to the recording
server—a stream for live viewing and another stream for recording
purposes, with different resolution, encoding, and frame rate.
Stream
Select the type of the live stream. Stream settings for viewing live
video and for recording video may very well be different in order to
get the best result.
Resolution
Select the resolution of the camera.
FPS
Select the camera's live frame rate per second (FPS)
Audio
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, properties include the possibility of selecting a default microphone and/or
speaker for the camera. With a default microphone and/or speaker selected for a camera, audio from
the microphone and/or speaker is automatically used when you view video from the camera. If a
microphone and/or speaker is attached to the same hardware device as the camera, that particular
microphone and/or speaker is the camera's default microphone and/or speaker if you do not select
otherwise.
Available in all XProtect software versions:
Name
Description
Select a default microphone.
Default Microphone
Tip: Note that you can select microphones attached to another
hardware device than the selected camera.
Available in XProtect Enterprise and XProtect Professional only:
Default Speaker
Select a default speaker.
The ability to select a default microphone or speaker for the camera is only available if at least one
microphone and/or speaker has been attached to a hardware device on the surveillance system.
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Recording
The term recording means saving video and, if applicable, audio from a camera in the camera's
database on the surveillance system server. Video/audio is often saved only when there is a reason to
do so, for example as long as motion is detected, when an event occurs and until another event
occurs, or within a certain period of time.
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, recording properties include:
Name
Description
Always
Record whenever the camera is enabled (see "General" on page
97) and scheduled to be online (see "Online period" on page 147)
(the latter allows for time-based recording).
Never
Never record. Live video will be displayed, but—since no video is
kept in the database—users will not be able to play back video from
the camera.
Record when certain conditions are met. When you select this
option, specify required conditions (see the following) which
enables you to store recordings from periods preceding and
following detected motion and/or specified events.
Conditionally
Built-in motion detection
On event
Example: If you have defined that video should be stored when a
door is opened, being able to see what happened immediately prior
to the door being opened may also be important. Say you have
specified that video should be stored conditionally on event, with a
start event called Door Opened and a stop event called Door
Closed. With three seconds of pre-recording, video is recorded
from three seconds before Door Opened occurs and until Door
Closed occurs.
Select this check box to record video in which motion (see "Motion
detection & exclude regions" on page 107) is detected. Unless
post-recording (see the following) is used, recording will stop
immediately after the last motion is detected.
Select this check box to record video when an event occurs and
until another event occurs. Use of recording on event requires that
events have been defined, and that you select start and stop events
in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly
do it: use the Configure events list, located below the other fields.
Start Event
Select required start event. Recording will begin when the start
event occurs (or earlier if using pre-recording; see the following).
Stop Event
Select required stop event. Recording will end when the stop event
occurs (or later if using post-recording; see the following).
Enable pre-recording
Available only when the option Conditional is selected. Specify the
number of seconds for which you want to record video from before
recording start conditions (that is motion or start event) are met.
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Name
Description
Enable post-recording
Available only when the option Conditional is selected. Specify the
number of seconds for which you want to record video after
recording stop conditions (that is motion end or stop event) are met.
Note that manual recording (on page 89) may be enabled. With manual recording, users of XProtect
Smart Client with the necessary rights (see "Configure user and group rights" on page 178) can
manually start recording if they see something of interest while viewing live video from a camera which
is not already recording. If enabled, manual recording can take place even if recording for individual
cameras is set to Never or Conditionally.
Recording and archiving paths
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, properties include:
Component
Requirement
Path to the folder in which the camera's database should be stored.
Default is C:¥MediaDatabase. To browse for another folder, click
the browse icon next to the required cell. You can only specify a
path to a folder on a local drive. You cannot specify a path to a
network drive. If you use a network drive, it is not be possible to
save recordings if the network drive becomes unavailable.
Recording Path
If you change the recording path, and you have existing recordings
at the old location, you are asked whether you want to move the
recordings to the new location (recommended), leave them at the
old location, or delete them.
Tip: If you have several cameras, and several local drives are
available, you can improve performance by distributing individual
cameras' databases across several drives.
Click button to delete all recordings in the database for the camera.
Archived recordings will not be affected.
Delete Database
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IMPORTANT: Use with caution. All recordings in the database for
the camera will be permanently deleted. As a security measure, you
are asked to confirm the deletion.
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Requirement
Only editable if not using dynamic paths for archiving (see "About
archiving" on page 138). Path to the folder in which the camera's
archived recordings should be stored. Default is
C:¥MediaDatabase.
Archiving Path
Delete Archives
To browse for another folder, click the browse icon next to the
relevant cell. If you change the archiving path, and there are
existing archived recordings at the old location, you are asked
whether you want to move the archived recordings to the new
location (recommended), leave them at the old location, or delete
them. Note that if you move archived recordings, XProtect
Professional will also archive what is currently in the camera
database. In case you wonder why the camera database is empty
just after you have moved archived recordings, this is the reason.
Click button to delete all archived recordings for the camera.
Recordings in the camera's regular database will not be affected.
The ability to delete is available regardless of whether you use a
single archiving path or dynamic archiving paths.
IMPORTANT: Use with caution. All archived recordings for the
camera are permanently deleted. As a security measure, you are
asked to confirm the deletion.
Total amount of time for which you want to keep recordings from
the camera (that is, recordings in the camera's database as well as
any archived recordings). Default is 7 days.
Retention time
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Retention time covers the total amount of time you want to keep
recordings for. In earlier XProtect Professional versions, time limits
were specified separately for the database and archives.
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Requirement
Select which action to take if the database becomes corrupted:
 Repair, scan, delete if fails: Default action. If the database
becomes corrupted, two different repair methods will be
attempted: a fast repair and a thorough repair. If both repair
methods fail, the contents of the database will be deleted.
 Repair, delete if fails: If the database becomes corrupted, a
fast repair will be attempted. If the fast repair fails, the contents
of the database will be deleted.
 Repair, archive if fails: If the database becomes corrupted, a
fast repair will be attempted. If the fast repair fails, the contents
of the database will be archived.
Database Repair Action
 Delete (no repair): If the database becomes corrupted, the
contents of the database will be deleted.
 Archive (no repair): If the database becomes corrupted, the
contents of the database will be archived.
If you choose an action to repair a corrupt database, this corrupt
database is closed while it is repaired. Instead, a new database is
created to allow recordings to continue.
XProtect Smart Client can often repair a corrupt database if it has
been archived. When you open the corrupt database in XProtect
Smart Client, XProtect Smart Client repairs the database
automatically if at all possible.
Tip: There are several things you can do to prevent (see "About
protecting recording databases from corruption" on page 210) that
your databases become corrupt in the first place.
Configure Dynamic Paths
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With dynamic archiving paths, you specify a number of different
archiving paths, usually across several drives. If the drive
containing the camera's database is among the path you have
selected for dynamic archiving, XProtect Professional always tries
to archive to that path first. If not, XProtect Professional
automatically archives to the archiving drive with the most available
space at any time, provided there is not a camera database using
that drive. See also Dynamic path selection (on page 83).
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Event notification
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, properties include event notification:
About event notifications
Event notifications inform XProtect Smart Client users that an event has occurred on your XProtect
Professional system. Event notifications can be valuable for client users, as they can quickly detect
that an event has occurred. Even though you configure event notifications separately for each camera,
you can select between all events on your XProtect Professional system, regardless whether events
are manual, generic or originate on another hardware device than the camera itself.
In the XProtect Smart Client, event notification is given by a yellow indicator
which lights up when a
relevant event has taken place. You can also add an optional sound on event notification in XProtect
Smart Client itself.
Three indicators are available for each camera in the
XProtect Smart Client:

The yellow
event indicator. Lights up when a
relevant event has taken place.

A red
motion indicator. Lights up when motion
has been detected.

An optional green
video indicator. Lights up
when video is received from the camera.
You can turn off the bar in which the indicators are
displayed in the XProtect Smart Client. Do not turn off if
XProtect Smart Client must rely on event notifications.
How to select required events
1. In the Available events list, select the relevant event. You can only select one event at a
time.
Tip: If you have not yet defined any suitable events, you can quickly do it: use the Configure
events list, located below the other fields.
2. Click the >> button to copy the selected event to the Selected Events list.
3. Repeat for each required event.
If you later want to remove an event from the Selected Events list, select the relevant event, and click
the << button.
Output
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, you can also associate a camera with particular hardware output (see "Add a
hardware output" on page 123), for example the sounding of a siren or the switching on of lights.
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Associated output can then be activated automatically when motion is detected in video from the
camera, or manually when Smart Client users with the necessary rights (see "Configure user and
group rights" on page 178) view live video from the camera.
1. In the Available output list, select the required output. It is only possible to select one output
at a time.
Tip: If you have not yet defined any suitable output, you can quickly do it: Use the Configure
Output button, located below the other fields.
Tip: Even though output is configured separately for each camera, you can select between all
output on your XProtect Professional system, regardless whether output originates on another
hardware device than the camera itself.
2. Click the >> button to copy the selected output to the:
o
On manual activation list, in which case the output is available for manual activation in
the Smart Client.
- and/or -
o
On motion detected list, in which case the output is activated when motion is detected in
video from the camera.
If required, the same output can appear on both lists.
3. Repeat for each required output.
If you later want to remove an output from the one of the lists, select the output in question, and click
the << button.
Motion detection and exclude regions
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, adjusting motion detection is important because it may determine when video
from the camera is recorded, when e-mail notifications are generated, when hardware output (such as
lights or sirens) is activated, etc. Time spent on finding the best possible motion detection settings for
each camera may help you later avoid unnecessary recordings, notifications, etc. Depending on the
physical location of the camera, it may be a very good idea to test motion detection under different
physical conditions (day/night, windy/calm weather, etc.).
Before you configure motion detection for a camera, you should configure the camera's video
properties (see "General" on page 97), such as compression, resolution, etc.
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
Name
Description
Enable
Lets you enable or disable (see "About motion detection settings"
on page 76) the built-in motion detection.
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Name
Description
Show grid
Lets you toggle the grid on and off. Toggling the grid off may
provide a less obscured view of the preview image; selection of
areas which should be excluded from motion detection takes place
the same way as when the grid is visible. When on, the preview
image will be divided into small sections by a grid. To define areas
which should be excluded from motion detection, drag the mouse
over the areas in the preview image while pressing the mouse
button down. Left mouse button selects a grid section; right mouse
button clears a grid section. Selected areas are highlighted in blue.
Include All
Lets you quickly select all grid sections in the preview image. This
can be useful if you want to exclude motion detection in most areas
of the image, in which case you can simply clear the few sections in
which you do not want to exclude motion detection.
Exclude All
Lets you quickly clear all grid sections in the preview image.
Sensitivity
Determines how much each pixel must change before it is regarded
as motion. With a high sensitivity, very little change in a pixel is
required before it is regarded as motion. Areas in which motion is
detected are highlighted in green in the preview image. Select a
slider position in which only detections you consider motion are
highlighted. The more you drag the slider to the left, the more of the
preview image becomes highlighted. This is because with a high
sensitivity even the slightest change in a pixel will be regarded as
motion. As an alternative to using the slider, you may specify a
value between 0 and 256 in the field next to the slider to control the
sensitivity setting.
Adjust the Motion slider so that motion detection is only triggered
by the required level of motion. The selected motion level is
indicated by the black vertical line in the Level bar above the
sliders. The black vertical line serves as a threshold. When motion
is above (to the right of) the selected level, the bar changes color
from green to red, indicating a positive motion detection.
Motion
Alternatively, specify a value between 0 and 10000 in the field on
the left to control the motion setting.
The more you drag the slider to the left, the more positive motion
detections you see because less change will be needed to trigger a
positive motion detection. The number of positive motion detections
may also affect the amount of video you record, the amount of
notifications you receive, etc.
Keyframe Only
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If you want motion detection to take place only on keyframes of the
video stream to reduce the system resources used on motion
detection, select Keyframe only.
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Name
Description
Detection interval
Specify how often motion detection analysis is carried out on video
from the camera. The default is every 240 milliseconds (close to
once a quarter of a second). The interval is applied regardless of
your cameras' frame rate settings.
Adjusting this setting can help lower the amount of system
resources used on motion detection.
Detection resolution
Specify whether the full image or a selected percentage of the
image should be analyzed. For example, by specifying 25%, every
fourth pixel is analyzed instead of all pixels, reducing the system
resources used but also offering less accurate motion detection.
Privacy masking
If you need to mask any areas of the camera image from viewing, set the following properties:
Name
Description
Enable
Enable the Privacy Masking feature.
Show grid
Toggle the grid on and off. Toggling the grid off may provide a less
obscured view of the preview image; selection of areas which
should be excluded from privacy masking takes place the same
way as when the grid is visible. When on, the preview image will be
divided into small sections by a grid. To define areas which should
be excluded from privacy masking, drag the mouse over the areas
in the preview image while pressing the mouse button down. Left
mouse button selects a grid section; right mouse button clears a
grid section. Selected areas are highlighted in red.
Show privacy mask
Toggle the red area indicating privacy masking on and off. Toggling
the red area off may provide a less obscured view of the preview
image.
Clear
Clear the privacy masking.
360° lens
360° lens technology allows you to view 360° panoramic video through an advanced lens. If a camera
is going to use 360° lens technology, you must enable the technology and, in some cases, enter a
special license key.
Name
Description
Enable 360° lens
Select check box to enable use of the 360° lens technology and to
be able to specify further properties.
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Name
Description
Enable panomorph support
Select to enable panomorph support. Panomorph is an advanced
technology can provide high resolution in zones of interest, while at
the same time using fewer pixels than conventional fisheye
solutions.
Immervision Enables®
panomorph RPL number
When you enable the panomorph support functionality, you must
also select a Registered Panomorph Lens (RPL) number from the
ImmerVision Enables® panomorph RPL number list. This is to
ensure that the lens is correctly identified and configured with the
lens used with the camera. You can usually find the RPL number on
the lens itself or on the box it came in.
If you, at some point, want to add additional types of lenses, go to
File and select Import new lens types. Locate the .xml file that
contains information about the lens type and press OK.
For details of ImmerVison, panomorph lenses, and RPLs, see
http://www.immervision.com/en/home/index.php.
Camera position/orientation
Choose whether the camera is mounted in the ceiling, on a wall or
on ground level.
Enable fisheye support
Select to enable fisheye support. Fisheye technology uses a
wide-angle lens to capture a hemispherical image, which can then
be de-warped through configured fisheye settings (see "Fisheye" on
page 110) for the camera in question.
License key
If required, enter your special fisheye license key and click OK, after
which you can configure fisheye settings for camera(s) attached to
the hardware device.
If you are unsure if you need a special fisheye license key, contact your system vendor for further
information.
Fisheye
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, fisheye properties may be available. Fisheye is a technology that allows viewing
of 360-degree panoramic video through an advanced lens.
You will not see the fisheye properties until certain conditions are met: The camera must be either a
dedicated fisheye camera or be equipped with a special fisheye lens. A special fisheye license key is
also required. You enter the key when you configure the hardware device (see "Configure hardware
devices" on page 70) to which the fisheye camera is attached.
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You configure the camera's fisheye functionality by adjusting its fisheye view field, indicated by a
green circle in the fisheye view, until the circle encloses the actual image area of the fisheye lens.
Your settings are then used by the fisheye technology for converting the circular fisheye view into a
flattened rectangular view.
Name
Description
Ceiling mount
If the camera is mounted on a ceiling, you can adjust properties to
reflect this by selecting the check box.
Resolution
Resolution values are automatically displayed above the fisheye
image. When using fisheye, resolution will automatically be set to
the highest possible value.
X radius
Controls the horizontal (X) radius of the green circle. Move the
slider to the left for a narrower circle, or to the right for a wider
circle. Alternatively, specify a value between 0 and 800 in the field
next to the slider. 0 corresponds to the slider's leftmost position,
800 corresponds to the slider's rightmost position.
Milestone Recording Server
service
A vital part of the surveillance system. Video streams are only
transferred to XProtect Professional while the Recording Server
service is running.
X center
Controls the horizontal (X) position of the green circle. Move the
slider to the left or right as required. Alternatively, specify a value
between 0 and 800 in the field next to the slider.
Y center
Controls the vertical (Y) position of the green circle. Move the slider
to the left in order to move the circle up, or to the right in order to
move the circle down. Alternatively, specify a value between 0 and
800 in the field next to the slider.
Enable preview
Toggle between viewing the circular fisheye view and the flattened
rectangular view resulting from your settings. When you preview the
flattened view, the following navigation buttons become available
for moving around within the flattened view.
Set as Home
Use after navigating to a suitable viewpoint using the navigation
buttons. Sets the current viewpoint as home position (that is default
position), so that when client users viewing the camera click their
clients' Home button, their view of the camera changes to that
position.
Button
Description
Moves the flattened view up
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Description
Moves the flattened view up and to the left
Moves the flattened view up and to the right
Moves the flattened view to the left
Moves the flattened view to its home position (that is default position)
Moves the flattened view to the right
Moves the flattened view down and to the left
Moves the flattened view down
Moves the flattened view down and to the right
Zooms out (one zoom level per click)
Zooms in (one zoom level per click)
PTZ preset positions
Available functionality depends on your product version.
PTZ-related properties are only available when you are dealing with a PTZ (pan-tilt-zoom) camera.
You can use PTZ preset positions for making the PTZ camera automatically go to a particular position
when particular events occur, and when setting up PTZ patrolling profiles. Preset positions can also be
used in clients to allow users that have been given rights (see "Configure user and group rights" on
page 178) to move the PTZ camera between preset positions. Names of preset positions must contain
only the characters A-Z, a-z and the digits 0-9. If you import preset positions from cameras (see the
following), verify that their names do not contain other characters. If they do, change the preset
position names before you import them.
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
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Description
Your configuration options depend on the type of PTZ camera in
question:

Type 1 (stored on server): You define preset positions by
moving the camera using the controls (see "Move PTZ type
1 and 3 to required positions" on page 80) in the upper half
of the window, then storing each required position on the
XProtect Professional server. You can define up to 260
preset positions this way.

Type 2 (imported from camera): You import preset positions
which have previously been defined and stored on the PTZ
camera itself through the camera's own configuration
interface. The number of allowed preset positions depends
on the PTZ camera and driver used.

Type 3 (stored on camera): You define preset positions by
moving the camera with the controls (see "Move PTZ type 1
and 3 to required positions" on page 80) in the upper half of
the window, then storing each required position in the
camera's own memory. You can define up to 260 preset
positions this way. If preset positions have already been
defined for the camera, you can simply import them for use
with XProtect Professional.
PTZ type
Import / Refresh
Add New
Only available when you have selected PTZ type 2 or 3. Lets you
import already defined preset positions from the camera's memory
for use with XProtect Professional. If you have already imported
preset positions this way, and preset positions have since then
been added or changed on the camera, you can use this button to
refresh the imported preset positions.
Only available when you have selected PTZ type 1. When you have
move the camera to a required position using the controls in the
upper half of the window, type a name for the position in the blank
field, then click the button to add the position to the list of defined
preset positions.
Remember that names of preset positions must contain only the
characters A-Z, a-z and the digits 0-9.
Set New Position
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Only available when you have selected PTZ type 1 or 3. Lets you
change an already defined preset position. In the list, select the
preset position you want to change. Then move the camera to the
new required position using the controls in the upper half of the
window. Then click the button to overwrite the old position with the
new one.
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Description
Only available when you have selected PTZ type 1 or 3. Lets you
delete an already defined preset. In the list, select the preset
position you want to delete, then click the button.
Delete
Before you delete a preset position, make sure it is not used in PTZ
patrolling or PTZ on event. Since the preset positions are stored on
the camera, you can bring a deleted preset position back into
XProtect Professional by clicking the Import / refresh button. If you
bring back a preset position this way, and the preset position is to
be used in PTZ patrolling or PTZ on event, you must manually
configure PTZ patrolling and/or PTZ on event to use the preset
position again.
Test
Try out a preset position. In the list, select the preset position you
want to test, then click the button to view the camera move to the
selected position.
PTZ control wheel
Lets you move a preset position selected in the list up and down
respectively. The selected preset position is moved one step per
click. By moving preset positions up or down, you can control the
sequence in which preset positions are presented in clients.
PTZ patrolling
PTZ-related properties are only available when you are dealing with a PTZ (pan-tilt-zoom) camera.
PTZ patrolling is the continuous movement of a PTZ camera between a number of preset positions
(see "PTZ preset positions" on page 112). To use patrolling, you should normally have specified at
least two preset positions for the relevant PTZ camera.
To configure PTZ patrolling, select a patrolling profile in the Patrolling profiles list and specify
relevant properties to define the exact behavior of the patrolling profile. When you have defined your
patrolling profiles, remember to schedule (see "PTZ patrolling" on page 148) the use of patrolling
profiles. Note that if users manually operate PTZ cameras, this can override patrolling.
Tip: You can specify a patrolling profile with only one preset if needed. Such a patrolling profile can be
useful in two cases: For moving a PTZ camera to a specific position at a specific time, and for moving
a PTZ camera to a specific position upon manual control of the PTZ camera.
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
Patrolling profiles
A PTZ camera may patrol according to several different patrolling profiles. For example, a PTZ camera
in a supermarket may patrol according to one patrolling profile during opening hours, and according to
another patrolling profile when the supermarket is closed.
From the Patrolling profiles list, select which patrolling profile to configure.
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Add New: Add a new patrolling profile to the list. When you add a new patrolling profile, you
can either give it a unique name, or reuse an existing name from another PTZ camera with
PTZ patrolling.
Using several identically named patrolling profiles can be advantageous when you later
configure scheduling. Example: If you have configured patrolling profiles identically named
Night Patrolling on 25 different cameras, you can schedule the use of Night Patrolling on all 25
cameras in one go, even though Night Patrolling covers individual preset positions on each of
the 25 cameras.

Delete: Delete an existing patrolling profile. Note that the selected patrolling profile is removed
from the list without further warning.
Note: You can reuse the names of patrolling profiles defined for other cameras. This allows
you to use a single patrolling profile name across several PTZ cameras, and can make
scheduling (see "PTZ patrolling" on page 148) of PTZ patrolling much easier. Even though
several PTZ cameras share a patrolling profile name, the movement between preset positions
is individual for each camera.
Preset positions to use in a patrolling profile
Having selected a patrolling profile in the Patrolling profiles list, you can specify which of the PTZ
camera's preset positions should be used for the selected patrolling scheme:
1. In the Preset Positions list, select the preset positions you want to use. A preset position can
be used more than once in a patrol scheme, for example if the preset position covers an
especially important location.
Tip: By pressing the CTRL button on your keyboard while selecting from the Preset Positions
list, you can select several or all of list's preset positions in one go.
2. Click the
button to copy the selected preset positions to the Patrolling list.
3. The camera will move between preset positions in the sequence they appear in the Patrolling
list, starting at the preset position listed first. If you want to change the sequence of preset
positions in the Preset Positions list, select a preset position, and use the
or
buttons
to move the selected preset position up or down in the list. The selected preset position is
moved one step per click.
If you later want to remove a preset position from the Patrolling list, select the preset position in
question, and click the
button.
Wait and transition timing for a patrolling profile
ame
Description
Wait time (sec.)
Specify the number of seconds for which the PTZ camera should
stay at each preset position before it moves on to the next preset
position. The default is 10 seconds. The wait time applies to all
presets in the patrolling profile. The PTZ camera stays at each
preset position for the same number of seconds.
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Description
Specify the number of seconds needed for the PTZ camera to move
from one preset position to another. The default is five seconds.
During this transition time, motion detection is automatically
disabled, as irrelevant motion is otherwise likely to be detected
while the camera moves between the preset positions. After the
specified number of seconds, motion detection is automatically
enabled again.
Transition time (sec.)
The transition time applies to all presets in the patrolling profile. It is
important that the camera can switch between any of the patrolling
profile's preset positions within the number of seconds you specify.
If not, the system is likely to detect false motion. Note that it takes
longer for the PTZ camera to move between positions that are
located physically far apart (for example from an extreme left
position to an extreme right position) than between positions that
are located physically close together.
Tip: Note that wait time and transition time settings are tied to the selected patrolling profile. This
allows you the flexibility of having different wait time and transition time settings for different patrolling
profiles on the same camera.
PTZ scanning
PTZ scanning (continuous panning) is supported on a few PTZ cameras only.

PTZ scanning: Only available if your camera supports PTZ scanning. Lets you enable PTZ
scanning and select a PTZ scanning speed from the list below the check box.
Note that PTZ scanning only works for PTZ type 1 cameras (where preset positions are configured
and stored on the XProtect Professional server). If the camera is a PTZ type 2 camera, and you import
preset positions which have previously been defined and stored on the PTZ camera itself through the
camera's own configuration interface, PTZ scanning will stop working. For more information about PTZ
types, see PTZ preset positions (on page 112).
Pause PTZ patrolling
PTZ patrolling pauses automatically when users operate the camera manually as well if your system is
using PTZ on Event (on page 117). If the system detects motion, it may also pause PTZ patrolling.
Tip: Note that pause settings are tied to the selected patrolling profile. This allows you the flexibility of
having different pause settings for different patrolling profiles on the same camera.
Pause patrolling if motion is detected
To pause PTZ patrolling when the system detects motion, so that the PTZ camera remains at the
position where the system detected motion for a specified period of time, do the following:
1. Select the Pause patrolling if motion is detected check box.
2. Select whether the PTZ camera should resume patrolling:
o
After a certain number of seconds has passed since first detection of motion, regardless
whether further motion is detected
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or
o
After a certain number of seconds has passed without further detection of motion
3. Specify the number of seconds for the selected option (default is ten and five seconds
respectively).
4. Unless the transition time is set to zero, the system automatically disables motion detection
while the camera moves between preset positions, as the system is likely to detect irrelevant
motion otherwise while the camera moves between the preset positions.
Resume PTZ patrolling
The system automatically pauses PTZ patrolling when users operate the camera manually as well as if
PTZ on Event is in use. You can specify how many seconds should pass before the system resumes
regular patrolling after a manual or event-based interruption. The default is 30 seconds.
Apart from manual control, users of XProtect Smart Client can also stop a selected PTZ camera's
patrolling entirely. For XProtect Smart Client users, the number of seconds specified in the Patrolling
settings section therefore only applies when users manually control a PTZ camera and not when
users stop a PTZ camera's patrolling entirely. When XProtect Smart Client users stop a PTZ camera's
patrolling entirely, the camera's patrolling resumes only when the XProtect Smart Client user selects to
resume it.
PTZ on event
PTZ-related properties are only available when you are dealing with a PTZ (pan-tilt-zoom) camera.
When a PTZ camera supports preset positions (see "PTZ preset positions" on page 112), you can
make the PTZ camera automatically go to a particular preset position when a particular event occurs.
When associating events with preset positions on a PTZ camera, you can select between all events
defined on your system. You are not limited to selecting events defined on a particular hardware
device.
1. In the Events list in the left side of the window, select the relevant event.
2. In the PTZ Preset Position list in the right side of the window, select the relevant preset
position. For this purpose, you can only use an event once per PTZ camera. However, use
different events for making the PTZ camera go to the same preset position.
Example:
o
Event 1 makes the PTZ camera go to preset position A
o
Event 2 makes the PTZ camera go to preset position B
o
Event 3 makes the PTZ camera go to preset position A
If later you want to end the association between a particular event and a particular preset position,
clear the field containing the event.
After you have made the PTZ setting changes, restart services (see "Start and stop services" on page
183).
Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
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such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
Microphones
About microphones
In your system, Microphones are typically attached to hardware devices, and therefore physically
located next to cameras. Operators, with the necessary rights, can then listen to recordings through
the XProtect Smart Client (provided the computer running the XProtect Smart Client has speakers
attached). You manage microphones in XProtect Professional, meaning you can always manage the
microphones attached to cameras, not microphones attached to XProtect Smart Client operators'
computers.
If you have added more microphones to your system than you need, you can hide the ones you do not
need by right-clicking the relevant microphone or speaker and select Hide. If you need the hidden
microphone again, you can right-click the overall microphone icon and select Show Hidden Items.
Configure microphones or speakers
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Hardware Devices, and expand the hardware device to which the relevant microphone or
speaker is attached.
2. Right-click the relevant microphone or speaker, and select Properties.
3. Specify properties (see "Speaker properties" on page 73) as required.
Configuration of microphones and speakers in XProtect Professional is very basic. Settings such as
volume, etc. are controlled on the microphone or speaker units themselves.
Show or hide microphones or speakers
Available functionality depends on your product version.
If you have added more microphones or speakers to your system than you need, you can hide the
ones you do not need by right-clicking the relevant microphone or speaker and select Hide. If you
need the hidden microphone/speaker again, you can right-click the overall microphone or speaker icon
and select Show Hidden Items.
Microphone (properties)
When you configure video and recording (see "About video and recording configuration" on page 75)
for specific cameras, you can determine when audio should be recorded or not. Your choice applies
for all cameras on your XProtect Professional system.
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Microphone properties
Enabled
Microphones are by default enabled, meaning that they are able to
transfer audio to XProtect Professional. If needed, you can disable
an individual microphone, in which case no audio is transferred
from the microphone to XProtect Professional.
Name
The name as it appears in the Management Application as well as
in clients. You can overwrite the existing name with a new one.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
On some hardware devices, audio can also be enabled/disabled on the hardware device itself,
typically through the hardware device's own configuration web page. If audio on a hardware device
does not work after enabling it in the Management Application, you should verify whether the problem
may be due to audio being disabled on the hardware device itself.
Recording settings
Name
Description
Always
Always record audio on all applicable cameras.
Follow video
Record audio only when video is recorded.
Never
Never record audio on any cameras. Note that even though audio is
never recorded, it is still be possible to listen to live audio in the
Smart Client.
Events and output
About input and output
Hardware input, such as door sensors, can be attached to input ports on hardware devices. Input
from such external hardware input units can be used for generating events in XProtect Professional.
Hardware output units can be attached to output ports on many hardware devices, allowing you to
activate lights, sirens, and more from XProtect Professional. Such hardware output can be activated
automatically by events, or manually from clients.
Before you specify use of hardware input and hardware output units on a hardware device, verify the
hardware device recognized the sensor operatione. Most hardware devices are capable of showing
this in their configuration interfaces, or via CGI script commands. Also check the XProtect Professional
release notes to verify that the hardware device and firmware used supports input and
output-controlled operations.
You do not have to configure hardware input units separately. Any hardware input units connected to
hardware devices are automatically detected when you add the hardware devices to XProtect
Professional. The same goes for hardware output, but hardware output does require some simple
configuration in XProtect Professional.
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If you want to configure hardware output and automatically trigger output when events occur, so
that, for example, lights are switched on when a door is opened or when motion is detected in video,
see Add a hardware output (on page 123) and Configure hardware output on event (on page 125).
About events and output
Events and output of various types can be used for automatically triggering actions in XProtect
Professional. Examples of actions: starting or stopping recording on cameras, switching to a particular
video frame rate, triggering notifications, making PTZ cameras move to specific preset positions, etc.
Events can also be used for activating hardware output. You can also configure events and output to
generate alarms.
Events can be divided in to:

Internal events (system-related): for example, motion, server responding/not responding,
archiving problems, lack of disk space, etc.

External events (integrated): for example, MIP plug-in events.
Overview of events and output
Types of events:
Name
Description
Analytics events can be used as alarms and integrated seamlessly
with the Alarms feature.
Analytics events:
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Analytics events (see "Overview of events and output" on page
120) are typically data received from external third-party video
content analysis (VCA) (see "VCA" on page 219) providers. An
example of a VCA-based system could be an access control
system.
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Hardware input, such as door sensors, can be attached to input
ports on hardware devices. Input from such external hardware input
units can be used for generating events in XProtect Professional.
Events based on input from hardware input units attached to
hardware devices are called hardware input events.
Hardware input events:
Some hardware devices have their own capabilities for detecting
motion, for detecting moving and/or static objects, etc. (configured
in the hardware devices' own software, typically by accessing a
browser-based configuration interface on the hardware device's IP
address). When this is the case, XProtect Professional considers
such detections as input from the hardware, and you can use such
detections as input events as well.
Lastly, hardware input events can be based on XProtect
Professional detecting motion in video from a camera, based on
motion detection settings in XProtect Professional.
This type of hardware input events is also called system motion
detection events or VMD (Video Motion Detection) events. In earlier
XProtect Professional versions, VMD events were an event type of
their own. Now, they are considered a type of hardware input event.
Hardware output:
Hardware output units can be attached to output ports on many
hardware devices, allowing you to activate lights, sirens, and more
from XProtect Professional. Such hardware output can be activated
automatically by events, or manually from clients.
Events may be generated manually by the users selecting them in
their clients. These events are called manual events.
Manual events can be of the type Global events or Timer events:
Manual events:
Global events apply to all hardware whereas timer events are
separate events, triggered by the hardware input event, manual
event or generic event under which they are defined. Timer events
occur a specified number of seconds or minutes after the event,
under which they are defined, has occurred. Timer events may be
used for a wide variety of purposes, typically for stopping previously
triggered actions.
Example:
A camera starts recording based on a hardware input event, for
example when a door is opened. A timer event stops the recording
after 15 seconds.
Generic events:
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Input may also be received in the form of TCP or UDP data
packages, which can be analyzed by XProtect Professional, and—if
they match specified criteria—used to generate events. Such
events are called generic events.
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Hardware output can be activated automatically when events occur.
For example, when a door is opened (hardware input event), lights
are switched on (hardware output).
Output control on event:
When configuring the output control, you can select between all
output and events defined in XProtect Professional. You are not
limited to selecting output or events defined on particular hardware
devices. You can use a single event for activating more than one
output.
Before you configure events of any type, configure general event handling, such as which ports
XProtect Professional should use for event data. Normally, you can just use the default values, but it is
a good idea to verify that your organization is not already using the ports for other purposes. See
Configure general event handling (on page 126).
Before you specify use of hardware input and hardware output units on a hardware device, verify that
sensor operation is recognized by the hardware device. Most hardware devices are capable of
showing this in their configuration interfaces, or via CGI script commands. Also check the XProtect
Professional release notes to verify that input and output controlled operations are supported for the
hardware device and firmware used.
You do not have to configure hardware input units separately, any hardware input units connected to
hardware devices are automatically detected when you add the hardware devices to XProtect
Professional. The same goes for hardware output, but hardware output does require some simple
configuration in XProtect Professional.
If you want to configure hardware output and automatically trigger output when events occur, so
that, for example, lights are switched on when a door is opened or when motion is detected in video,
see Add a hardware output (on page 123) and Configure hardware output on event (on page 125).
When you are ready to configure events, see Add a hardware input event (on page 122), Add a
generic event (on page 124), and Add a manual event (on page 124). If you want to use timer events
with your other events, see Add a timer event (on page 125).
Add an analytics event
To add an analytics event, do the following:
1. In the Management Application's navigation pane, expand Events and Output, right-click
Analytics Events and select Create New.
2. Specify required properties (see "Analytics event" on page 129).
3. Click OK.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a hardware input event
With hardware input events, you can turn input received from input units attached to hardware devices
into events in XProtect Professional.
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Before you specify input for a hardware device, verify the hardware device recognizes sensor
operation. Most hardware devices can show this in their configuration interfaces, or via CGI script
commands. Also check the release notes to verify that input-controlled operation is supported for the
hardware device and firmware used.
To add and/or configure a hardware input event, do the following:
1. In the Management Application navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Hardware Input Events and select Enable New
Input Event.
2. In the Hardware Input Event Properties window's list of hardware devices, expand the
required hardware device to see a list of pre-defined hardware input.
3. Select the required types of input to use them as events. The types of input often vary from
camera to camera. If motion detection (see "Motion detection & exclude regions" on page 107)
is enabled in XProtect Professional for the camera in question, note the input type System
Motion Detection, which lets you turn detected motion in the camera's video stream into an
event. In earlier XProtect Professional versions, this was known as a VMD event.
Note that some types of input are mutually exclusive. When you select one type of input, you
may therefore note that other types of input become unavailable for selection.
4. For each selected type of input, select required properties (see "Hardware input event" on
page 131). When ready, click OK, or click the Add button to add a timer event (on page 125)
to the event you have just created.
5. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a hardware output
With hardware output, you can add external output units, such as lights, sirens, door openers, etc., to
your XProtect Professional system. Once added, output can be activated automatically by events or
detected motion, or manually by client users.
Before you specify output, verify that sensor operation is recognized by the hardware device with
which you are going to use the output. Most hardware devices are capable of showing this in their
configuration interfaces, or via CGI script commands. Also check the release notes to verify that
output-controlled operation is supported for the hardware device and firmware used.
To add a hardware output event, do the following:
1. In the Management Application navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Hardware Output and select Add New Output.
2. In the Hardware Output Properties window's list of hardware devices, select the required
hardware device, and click the Add button below the list.
3. Specify required properties (see "Hardware input event" on page 131).
4. Click OK.
5. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
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For information about how to configure automatic activation of hardware output when events occur,
see Configure hardware output on event (on page 125). You configure output for manual activation in
clients as well as for automatic activation on detected motion individually for each camera (see
"Output" on page 106).
Add a manual event
With manual events, your users with required rights (see "Configure user and group rights" on page
178) can trigger events manually from their clients. Manual events can be global (shared by all
cameras) or tied to a particular camera (only available when the camera is selected). You can use
manual events for a wide variety of purposes, for example:

As start and stop events for use when scheduling cameras' online periods (see "Online period"
on page 147). For example, you can make a camera start or stop transferring video to the
surveillance system based on a manual event.

As start and stop events for controlling other camera settings. For example, you can make a
camera use a higher frame rate based on a manual event or you can use a manual event for
triggering PTZ on event (on page 117).

For triggering output. Particular output can be associated (see "Configure hardware output on
event" on page 125) with manual events.

For triggering event-based notifications (see "About notifications" on page 156).

In combinations. For example, a manual event could make a camera start transferring video to
the surveillance system while an output is triggered and an e-mail notification is sent to
relevant people.
To add a manual event, do the following:
1. In the Management Application navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Manual Events and select Add New Manual Event
2. In the list in the left side of the Manual Event Properties, select global or a camera as
required.
3. Click the add button and specify required properties (see "Hardware input event" on page 131).
When ready, click OK, or click the Add button again to add a timer event (on page 125) to the
event you have just created.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a generic event
XProtect Professional can analyze received TCP and/or UDP data packages, and automatically trigger
events when specified criteria are met. This way, you can easily integrate your XProtect Professional
surveillance system with a very wide range of external sources, for example access control systems
and alarm systems and more. Events based on the analysis of received TCP and/or UDP packets are
called generic events.
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1. In the Management Application navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Generic Events and select Add New Generic
Event.
2. In the Generic Event Properties window, click the Add button, and specify required properties
(see "Generic event" on page 134). When ready, click OK, or click the Add button to add a
timer event to the event you have just created.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a timer event
Timer events are separate events, triggered by the type of event under which they are defined. Timer
events occur a specified number of seconds or minutes after the event under which they are defined
has occurred. Timer events may be used for a wide variety of purposes, typically for stopping
previously triggered actions. Examples:

A camera starts recording based on a hardware input event, for example when a door is
opened. A timer event stops the recording after 15 seconds

Lights are switched on and a camera starts recording based on a manual event. A timer event
stops the recording after one minute, and another timer event switches the lights off after two
minutes
To add a timer event, select any event you have previously configured, click the Add button, and
specify required properties (see "Timer event" on page 133). Your system comes with two simple
schedule profiles, Always on and Always off, which you cannot edit or delete. If these do not meet
your needs, you can create any number of customized schedule profiles for each camera. You can
reuse a customized schedule profile for more than one purpose if you want to. Save your configuration
changes by clicking Save in the yellow notification bar in the upper-right corner of the Management
Application.
Tip: You can add as many timer events as required under an event. This way, you can, for example,
make one timer event trigger something 10 seconds after the main event, another timer event trigger
something else 30 seconds after the main event, and a third timer event trigger something else 2
minutes after the main event.
Configure hardware output on event
Once you have added hardware output (see "Add a hardware output" on page 123), such as lights,
sirens, door openers, etc., you can associate the hardware output with events. This way, particular
hardware output can be activated automatically when events occur. Example: When a door is opened
(hardware input event), lights are switched on (hardware output).
When making the associations, you can select between all output and events defined on your
XProtect Professional server. You are not limited to selecting output or events defined on particular
hardware devices.
1. In the Management Application's navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Output Control on Event and select Properties.
2. Fill in the relevant properties (see "Output control on event (Events and Output-specific
properties)" on page 137).
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3. Click OK.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
You can use a single event for activating more than one output. You cannot delete associations, but
you can change your selections or select None in both columns as required.
Tip: If you have not yet defined any suitable event or output, you can quickly do it: Use the Configure
events list and/or Configure Output... button, located below the list of associations.
Configure general event handling
Before configuring events of any type, configure general event handling, such as which ports XProtect
Professional should use for event data. Normally, you can just use the default values, but it is a good
idea to verify that your organization is not already using the ports for other purposes.
1. In the Management Application's navigation pane, expand Advanced Configuration,
right-click Events and Output, and select Properties.
2. Specify required properties (see "Ports and polling" on page 128). Your system comes with
two simple schedule profiles, Always on and Always off, which you cannot edit or delete. If
these do not meet your needs, you can create any number of customized schedule profiles for
each camera. You can reuse a customized schedule profile for more than one purpose if you
want to.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Generate alarms based on analytics events
Generating alarms based on analytics events is normally a three-step process:
1. Enable the analytics events feature and set up its security. A list of allowed addresses can be
used to control who can send event data to the system and on which port the server listens.
2. Create the analytics event, possibly with a description of the event, and test it.
3. Use the analytics event as the source of an alarm definition (see "Alarms definition" on page
195).
As indicated, to use VCA-based events (see "VCA" on page 219), most often a third-party VCA tool is
required for supplying data to XProtect Professional. Which VCA tool to use is entirely up to you, as
long as the data supplied by the tool adheres to the applied formatting rules described in the Milestone
Analytics Events Developers Manual. Contact Milestone for more details.
Test a generic event
If you have added a generic event, a quick and easy way to test your generic event is to first set up an
event notification and then use Telnet to send a small amount of data which triggers the generic event
and in turn the event notification.
For this example, we have created a generic event called Video. Our generic event specifies that if the
term video appears in a received TCP data package, this should trigger the generic event. Your
generic event may be different, but you can still use the principles outlined in the following:
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1. In the Management Application navigation pane, expand Advanced Configurations, then
expand Cameras and Storage Information, right-click a camera to which you have access in
XProtect Smart Client, and select Properties.
2. Select Event Notification and select the required generic event. Make sure that your generic
event is the only event appearing in the Selected Events list while you are performing the test,
otherwise you cannot be sure that it is your generic event which triggers the event notification.
Once you are done testing, you can move any temporarily removed events back to the
Selected Events list.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application toolbar.
4. Make sure the Recording Server service is running. Also make sure that the camera for which
you just configured the event notification is displayed and that you have camera title bars
enabled in XProtect Smart Client, so you can see the yellow event indicator.
5. In Windows' Start menu, select Run..., and type the following in the Open field:
o
If you are performing the test on the XProtect Professional server itself: telnet
localhost 1234
o
If you are performing the test from a remote computer: Substitute localhost with the IP
address of your system's server. Example: If the IP address of the XProtect Professional
server is 123.123.123.123, type: telnet 123.123.123.123 1234
This opens a Telnet window.
In the above examples, the number 1234 indicates the port on which the XProtect Professional
server listens for generic events. Port 1234 is the default port for this purpose, but you can
change this by specifying another port number as part of the general event handling
configuration (see "Configure general event handling" on page 126). If you have changed the
alert and generic event port number on your system, type your system's alert and generic
event port number instead of 1234.
6. In the Telnet window, type the terms (event substring) required to trigger your generic event.
In our case, a single term, video, is required:
While you type in the Telnet window, you may experience an echo. This is the server repeating
some or all of the characters it receives. It will not have any impact as long as you are sure
you type the relevant characters.
7. Close the Telnet window . You must close the window, since your input is not sent to the
surveillance system until you close the window.
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8. Go to XProtect Smart Client. If the yellow event indicator lights up for the required camera,
your generic event works as intended.:
General event properties
Ports and polling
The General Event Properties window lets you specify network settings to be used in connection with
event handling.
Name
Description
Alert and generic event port
Specify port number to use for handling events. Default port is port
1234.
SMTP event port
Specify port number to use for sending event information from
hardware devices to XProtect Professional via SMTP. Default port
is port 25.
FTP event port
Port to use for FTP communication with the hardware device.
Default port is port 21.
Polling interval [1/10] second
For a small number of hardware devices, primarily dedicated
input/output devices (see "About dedicated input/output devices" on
page 69), it is necessary for XProtect Professional to regularly
check the state of the hardware devices' input ports in order to
detect input. Such state checking at regular intervals is called
polling. You can specify (in tenths of a second) the interval between
state checks. Default value is 10 tenths of a second (that is one
second). For dedicated input/output devices, it is highly
recommended that the polling frequency is set to the lowest
possible value (one tenth of a second between state checks). For
information about which hardware devices require polling, see the
release note.
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Events and output properties
Analytics event
When you configure analytics events (see "Add an analytics event" on page 122), specify the
following:
Name
Description
Name
Type a name for the event.
Description
Enter a description (optional).
Test the validity of the event by clicking this button (optional).
Test Event
Tip: You can carry out this test at any step of the analytics event
creation/editing process and as many times as you wish.
When you click Test Event, a window opens which goes through a number of conditions that must be
met for analytics events to work. The window consists of two tabs: Tasks and Errors.
The Tasks tab lists the conditions that are tested and mark them failed:
Errors tab shows a list of errors corresponding to any failed conditions.
or success:
. The
Remember to save any changes made during the test.
When done, check the presence of your test event in the XProtect Smart Client Alarm list. Sort by
type Test Alarm to make your test event appear at the top of the Alarm list. See the XProtect Smart
Client documentation for more details.
Conditions
Description
Changes saved
Save changes before testing
If the event is new, is it saved? Or if
there are changes to the event name, analytics event. Solution/Explanation:
are these changes saved?
Save changes.
Analytics Events
enabled
Is the Analytics Event feature
enabled?
Address allowed
Analytics event
used in alarm
definition
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Error messages and solutions
Is the IP address/host name of the
machine sending the event(s)
allowed (listed on the analytics
events address list)?
Analytics events have not been
enabled. Solution/Explanation: Enable
the Analytics Events feature.
The local host name must be added
as allowed address for the Analytics
Event service. Solution/Explanation:
Add your machine to the analytics events
address list (of allowed IP
addresses/host names).
Error resolving the local host name.
Solution/Explanation: The IP
address/host name of the machine
cannot be found or is invalid.
Analytics event is not used in any
Is the analytics event used actively in alarm definition. Solution/Explanation:
any alarm definitions?
Use the analytics event in an alarm
definition.
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Conditions
Description
Error messages and solutions
Send analytics
event
Did sending a test event to the Event See table below.
Server succeed?
Error messages and solutions for the condition Send analytics event:
Error messages
Solution/Explanation
Event Server not found.
Unable to find the Event Server service on the list of registered
services.
Error connecting to Event
Server.
Unable to connect to the Event Server service on the defined port
(most likely due to network problems, the Event Server service
being stopped or similar).
Connection to the Event Server service established but event
Error sending analytics event. cannot be sent (most likely due to network problems, for example
time out).
Event sent to Event Server but no reply received (most likely due
to network problems or port being busy (see the Event Server log,
Error receiving response from
typically located at ProgramData¥Milestone¥XProtect Event
Event Server.
Server¥logs¥—can be opened in Microsoft Notepad or similar
tool)).
Analytics event unknown by
Event Server.
The Event Server service does not know the event most likely due
to the event, or changes to the event, not having been saved.
Invalid analytics event
received by Event Server.
Event format is somehow incorrect.
Sender unauthorized by Event Most likely your machine is not on the list of allowed IP
Server.
addresses/host names.
Internal error in Event Server.
An Event Server error. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData¥Milestone¥XProtect Event Server¥logs¥
Invalid response received
from Event Server.
Response is invalid. Possibly due to port being busy or network
problems. Open the Event Server log in Microsoft Notepad or
similar tool. The log is typically located at
ProgramData¥Milestone¥XProtect Event Server¥logs¥
Unknown response from
Event Server.
Response is valid but not understood. Possibly due to port being
busy or network problems. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData¥Milestone¥XProtect Event Server¥logs¥
Unexpected error.
Please contact your system provider Milestone Support
([email protected]) for help.
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Hardware input event
When you add hardware input events (see "Add a hardware input event" on page 122), some
properties depend on the selected type of input:
Properties available in all XProtect software versions:
Name
Description
Enable
Select check box to use selected type of input as an event in
XProtect Professional, and specify further properties.
Specify a name. Names must be unique, and must not contain any
of these special characters: < > & ' " ¥ / : * ? | [ ]
Event name
Some cameras only support event names of a certain length and/or
with a certain structure. Refer to the camera's documentation for
exact details.
Images from camera
Only relevant if using pre- and post-alarm images, a feature
available for selected cameras only; it enables sending of images
from immediately before an event took place from the camera to the
surveillance system via e-mail. Pre- and post-alarm images should
not be confused the pre- and post-recording feature (see
"Recording" on page 102) particular to XProtect Professional. Lets
you select which camera you want to receive pre- and/or post-alarm
images from.
Number of pre-alarm images
Only relevant if using pre-alarm images, a feature available for
selected cameras only. Specify required number of pre-alarm
images. Allowed number may differ from camera to camera;
allowed range is displayed to the right of the field.
Frames per second
Only relevant if using pre-alarm images, a feature available for
selected cameras only. Specify required frame rate. Used in
combination with the Number of pre-alarm images field, this field
indirectly allows you to control how long before the event you want
to receive pre-alarm images from.
Send e-mail if this event
occurs
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select if XProtect
Professional should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification
configuration. When using e-mail notifications, also bear in mind
individual cameras' scheduling.
Attach image from camera
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select to include an image,
recorded at the time the event is triggered, in the e-mail notification,
then select the relevant camera in the list next to the check box.
Delete
Delete a selected event.
Add
When a specific hardware input event is selected, clicking Add adds
a timer event (see "Add a timer event" on page 125) to the selected
hardware input event.
Properties available in XProtect Enterprise and XProtect Professional only:
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Only available if SMS notification (see "Configure SMS
notifications" on page 159) is enabled. Select if XProtect
Professional should automatically send an SMS when the event
Send SMS if this event occurs
occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind
individual cameras' scheduling.
Hardware output
When you add hardware output (see "Add a hardware output" on page 123), specify the following
properties:
Name
Description
Output name
Specify a name. If you are going to make the hardware output
available for manual activation in clients, this is the name that client
users will see. Names must be unique, and must not contain any of
these special characters: < > & ' " ¥ / : * ? | [ ]
Some cameras only support event names of a certain length
and/or with a certain structure. Refer to the camera's
documentation for exact details.
Output connected to
Select which of the hardware device's output ports the output is
connected to. Many hardware devices only have a single output
port; in that case simply select Output 1.
Lets you specify the amount of time for which the output should be
applied. Specify the required amount of time in either 1/10 seconds
or seconds.
Keep output for
Some hardware devices are only able to apply output for a relatively
short time, for example for up to five seconds. Refer to the
documentation for the hardware device in question for exact
information.
To verify that your hardware output works, click the Test Output button.
Manual event
When you add manual events (see "Add a manual event" on page 124), specify the following
properties:
Properties available in all XProtect software versions:
Name
Description
[List of defined global events
and cameras]
Contains a Global node and a list of all defined cameras. You can
configure as many manual events as required, no matter whether
they are global or camera-specific. A + sign next to the Global node
indicates that one or more global manual events have already been
configured. A + sign next to a camera indicates that one or more
manual events have already been configured for that camera.
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Description
Specify a name. Names must be unique, and must not contain any
of these special characters: < > & ' " ¥ / : * ? | [ ]
Event name
Some cameras only support event names of a certain length and/or
with a certain structure. Refer to the camera's documentation for
exact details.
Send e-mail if this event
occurs
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select if XProtect
Professional should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification
configuration. When using e-mail notifications, also bear in mind
individual cameras' scheduling.
Attach image from camera
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select to include an image,
recorded at the time the event is triggered, in the e-mail notification,
then select the relevant camera in the list next to the check box.
Delete
Delete a selected event.
Add
Add a new event. When Global or a specific camera is selected,
clicking Add adds a new manual event. When a specific manual
event is selected, clicking Add adds a timer event (see "Add a timer
event" on page 125) to the selected manual event.
Properties available in XProtect Enterprise and XProtect Professional only:
Only available if SMS notification (see "Configure SMS
notifications" on page 159) is enabled. Select if XProtect
Professional should automatically send an SMS when the event
Send SMS if this event occurs
occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind
individual cameras' scheduling.
Timer event
When you add timer events (see "Add a timer event" on page 125), specify the following properties:
Name
Description
Specify a name. Names must be unique, and must not contain any
of these special characters: < > & ' " ¥ / : * ? | [ ]
Timer event name
Timer event occurs after
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Some cameras only support event names of a certain length and/or
with a certain structure. Refer to the camera's documentation for
exact details.
Specify the amount of time that should pass between the main
event occurring and the timer event (in seconds or minutes).
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Generic event
When you add generic events (see "Test a generic event" on page 126), specify the following
properties:
Name
Description
Specify a name. Names must be unique, and must not contain any
of these special characters: < > & ' " ¥ / : * ? | [ ]
Event name
Event port
Some cameras only support event names of a certain length and/or
with a certain structure. Refer to the camera's documentation for
exact details.
Read-only field displaying the port number on which XProtect
Professional listens for generic events (default is port 1234). The
port number can be changed as part of the general event handling
configuration (see "Configure general event handling" on page
126).
Lets you specify the individual items for which XProtect
Professional should look out for when analyzing data packages.
Specify one or more terms, then click the Add button to add the
specified term(s) to the Event message expression field, the content
of which will be used for the actual analysis. Examples:
Event substring

Single term: User001 (when added to the Event message
expression field, the term will appear as "User001")

Several terms as one item: User001 Door053 Sunday
(when added to the Event message expression field, the
terms will appear as " User001 Door053 Sunday")
When you add several terms as one item (appearing as, for
example, " User001 Door053 Sunday" in the Event message
expression field), everything between the quotation marks must
appear together in the package, in the specified sequence, in order
to match your criterion. If the terms must appear in the package, but
not necessarily in any exact sequence, add the terms one by one
(that is so they will appear as "User001" "Door053" "Sunday" in the
Event message expression field).
Tip: It is OK for TCP and UDP packages used for generic events to
contain special characters, such as @, #, +, 㪠~, etc. within the text
string to be analyzed.
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Description
Displays the string which will be used for the actual package
analysis. The field is not directly editable. However, you can
position the cursor inside the field in order to determine where a
new item should be included when you click the Add button or one
of the parenthesis or operator buttons described in the following.
Likewise, you can position the cursor inside the field in order to
determine where an item should be removed when clicking the
Remove button: The item immediately to the left of the cursor will
be removed when you click the Remove button.
Event message expression
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
(: Lets you add a start parenthesis character to the Event
message expression field. Parentheses can be used to
ensure that related terms are processed together as a
logical unit; in other words, they can be used to force a
certain processing order in the analysis. Example: If using
("User001" OR "Door053") AND "Sunday", the two terms
inside the parenthesis will be processed first, then the result
will be combined with the last part of the string. In other
words, XProtect Professional will first look for any packages
containing either of the terms User001 or Door053, then it
will take the results and run through them in order to see
which packages also contain the term Sunday.

): Lets you add an end parenthesis character to the Event
message expression field.

AND: Lets you add an AND operator to the Event message
expression field. With an AND operator, you specify that the
terms on both sides of the AND operator must be present.
Example: If using User001 AND Door053 AND Sunday, the
term User001 as well as the term Door053 as well as the
term Sunday must be present in order for the criterion to be
met. It is not enough for only one or two of the terms to be
present. As a rule of thumb, the more terms you combine
with AND, the fewer results you will retrieve:

OR: Lets you add an OR operator to the Event message
expression field. With an OR operator, you specify that
either one or another term must be present. Example: If
using User001 OR Door053 OR Sunday, the term User001
or the term Door053 or the term Sunday must be present in
order for the criterion to be met. The criterion is satisfied
even if only one of the terms is present. As a rule of thumb,
the more terms you combine with OR, the more results you
will retrieve:

Remove: Lets you remove the item immediately to the left
of a cursor positioned in the Event message expression
field. If you have not positioned the cursor in the Event
message expression field, the last item in the field will be
removed.
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Name
Description
Event priority
The same data package may be analyzed for different events. The
ability to assign a priority to each event lets you manage which
event should be triggered if a received package matches the criteria
for several events. The priority must be specified as a number
between 0 (lowest priority) and 1000 (highest priority). When
XProtect Professional receives a TCP and/or UDP package,
analysis of the packet will start with analysis for the event with the
highest priority. This way, when a package matches the criteria for
several events, only the event with the highest priority will be
triggered. If a package matches the criteria for several events with
an identical priority, for example two events with a priority of 999, all
events with the priority in question will be triggered.
Select which protocol XProtect Professional should listen for in
order to detect the event:
Event protocol

Any: Listen for, and analyze, packages using TCP as well
as UDP protocol.

TCP: Listen for, and analyze, packages using TCP protocol
only.

UDP: Listen for, and analyze, packages using UDP protocol
only.
Select how particular XProtect Professional should be when
analyzing received data packages:

Search: In order for the event to occur, the received
package must contain the message specified in the Event
message expression field, but may also have more content.
Example: If you have specified that the received package
should contain the terms "User001" and "Door053", the
event will be triggered if the received package contains the
terms "User001" and "Door053" and "Sunday" since your
two required terms are contained in the received package.

Match: In order for the event to occur, the received package
must contain exactly the message specified in the Event
message expression field, and nothing else.
Event rule type
Send e-mail if this event
occurs
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select if XProtect
Professional should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification
configuration. When using e-mail notifications, also bear in mind
individual cameras' scheduling.
Attach image from camera
Only available if e-mail notification (see "Configure email
notifications" on page 157) is enabled. Select to include an image,
recorded at the time the event is triggered, in the e-mail notification,
then select the relevant camera in the list next to the check box.
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Description
Only available if SMS notification (see "Configure SMS
notifications" on page 159) is enabled. Select if XProtect
Professional should automatically send an SMS when the event
Send SMS if this event occurs
occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind
individual cameras' scheduling.
Delete
Delete a selected event.
Add
Add a new event. When the Generic Events node is selected,
clicking Add will add a new generic event. When a specific generic
event is selected, clicking Add will add a timer event (on page 125)
to the selected generic event.
Output control on event (Events and Output-specific properties)
When you add output controls on events (see "Configure hardware output on event" on page 125),
specify the following properties:
Name
Description
Event
Select the required event.
Output
Select the required output event.
Scheduling and archiving
About scheduling
The scheduling feature lets you specify:

When you want to archive (see "About archiving" on page 138)

That some cameras transfer video to XProtect Professional at all times

That some cameras transfer video only within specific periods of time or when specific events
occur

When you want to receive notifications from the system
You can set up general scheduling properties for all your cameras or individual properties per camera.
You can set up when:

One or more cameras should be online (that is transfer video to XProtect Professional)

One of more cameras should use speedup (that is use a higher than normal frame rate)
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
You want to receive any notifications (see "About notifications" on page 156) regarding one or
more cameras.

Archiving takes place.

PTZ cameras should patrol, and according to which patrolling profile
About archiving
Archiving is an integrated and automated feature with which recordings are moved to free up space for
new recordings. By default, recordings are stored in the database for each camera. The database for
each camera is capable of containing a maximum of 600,000 records or 40 GB. XProtect Professional
automatically archives recordings if a camera's database becomes full. Consequently, having
sufficient archiving space is important.
You do not have to do anything to enable archiving. It runs in the background and is automatically
enabled and carried out from the moment your system is installed. The most recent recordings are
saved on a local storage in order to prevent network-related problems in the saving process.
The default settings for XProtect Professional is to perform archiving once a day, or if your database
becomes full. You can change the settings for when and how often archiving takes place in the
Management Application. You can also schedule archiving (see "About archiving schedules" on page
141) up to 24 times a day, with a minimum of one hour between each one. This way, you can
proactively archive recordings, so databases never become full. The more you expect to record, the
more often you should archive.
You can also change the retention time, which is the total amount of time you want to keep recordings
from a camera (recordings in the camera's database as well as any archived recordings) under the
properties of the individual camera.
XProtect Professional automatically archives recordings if a camera's database becomes full. You only
specify one time limit (the retention time) as part of the general Recording and Archiving paths (on
page 81) properties. Note that retention time determines when archiving takes place. Retention time is
the total amount of time for which you want to keep recordings from a camera (that is recordings in
the camera's database as well as any archived recordings).
Backup of archives
Milestone does recommend that you create backups based on the content of camera databases as it
may cause sharing violations or other malfunctions. Instead, create backups based on the content of
archives. If you have not specified separate archiving locations for separate cameras, you could back
up the default local archiving directory, Archives.
Important: When you schedule a backup, make sure the backup job does not overlap with any
scheduled archiving times.
If archiving fails
Under rare circumstances, archiving may fail, for example due to network problems. However, in
XProtect Professional this does not pose a threat. XProtect Professional creates a new database and
continues archiving in this new database. You can work with and view both this new database and the
old one like any other databases.
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About archiving locations
The default archiving folder (see "Default File Paths" on page 45) (C:¥MediaDatabase) is located on
the XProtect Professional server. You can change the default archiving folder to any other location
locally, or select a location on a network drive to use as the default archiving folder. In the archiving
folder, separate subfolders for storing archives for each camera are automatically created. These
subfolders are named after the MAC address of the hardware device to which the camera is
connected.
Because you can keep archives spanning many days of recordings and archiving may take place
several times per day, further subfolders, named with the archiving date and time, are also
automatically created.
The subfolders are named according to the following structure:
...¥Archives¥CameraMACAddress_VideoEncoderChannel¥DateAndTime
If the video encoder does not have several channels, the video encoder channel will always be _1
(example: 00408c51e181_1).
Example: an archiving at 23.15 on 31st December 2012 for a camera with the MAC address
00408c51e181 attached to channel 2 would be stored:
C:¥MediaDatabase¥Archives¥00408c51e181_2¥2012-12-31-23-15
About archiving to other locations
When you archive to other locations than the default archiving directory, your system first temporarily
stores the archive in the local default archiving directory, then immediately moves the archive to the
archiving location you have specified. Archiving directly to a network drive can mean that archiving
time varies depending on the available bandwidth on the network. First storing the archive locally, then
moving it speeds up the archiving procedure, and reduces delays in case of network problems.
If you archive to a network drive, the regular camera database can only be stored on a local drive
attached directly to your system's server.
About dynamic archive paths
With dynamic archiving paths, you specify a number of different archiving paths, usually across
several drives. Milestone recommends using dynamic paths, which also is the default setting when
you configure cameras through the Configure video & recording wizard (see "About video and
recording configuration" on page 75).
If the path containing the camera's database is on one of the drives you have selected for dynamic
archiving, your system always tries to archive to that drive first. If not, your system automatically
archives to the archiving drive with the most available space at any time, provided a camera database
is not using that drive.
The drive that has the most available space may change during the archiving process, and archiving
may happen to several archiving drives during the same process. This does not have impact on how
users find and view archived recordings.
Dynamic archiving paths are general for all your cameras. You cannot configure dynamic archiving
paths for individual cameras.
When deciding which drives to use for dynamic archiving, consider the pros and cons in the following
examples (in which we assume that the default archiving path (see "Default File Paths" on page 45) is
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on drive C:—drive letters are examples only, different drive letters may of course be used in your
organization):

Camera records to drive C: and archives to drive C:
If the path containing the camera's database is on one of the drives you have selected for
dynamic archiving, XProtect Professional will always try to archive to that drive first. Archiving
will take place quickly, but may also fill up the drive with data fairly quickly.

Camera records to drive C: and archives to drive D:
Recordings and archives are on separate drives. Archiving takes place less quickly. XProtect
Professional will first temporarily store the archive in the local default archiving directory on C:,
then immediately move the archive to the archiving location on D:. Therefore, sufficient space
to accommodate the temporary archive is required on C:.

Camera 1 records to drive C: and archives to drive D: while Camera 2 records to drive
D: and archives to drive C:
Avoid this. One camera's archiving may take up space required for another camera's
recordings. In the above example, Camera 1's archiving to D: may result in no recording space
for camera 2 on D:. The rule is: "Do not cross recording and archiving drives."•
If you use several surveillance servers in a master/slave setup, each surveillance server must archive
to its own mapped location in order for archiving to work. If you attempt to archive to the same mapped
location for all the servers, archiving will fail.
If you use several surveillance servers in a master/slave setup, each surveillance server must archive
to its own mapped location in order for archiving to work. If you attempt to archive to the same mapped
location for all the servers, archiving will fail.
About archiving audio
If you have enabled an audio source (for example, a microphone) on a hardware device, audio
recordings are archived together with video recordings from the camera attached to the hardware
device. If the hardware device is a video encoder with several channels, audio is archived with the
camera on channel 1. When you have enabled an audio source, the system records audio to the
associated camera’s database. This affects the database’s capacity for storing video. You may,
therefore, want to use scheduled archiving more frequently if you record audio and video than if you
only record video.
Storage capacity required for archiving
The storage capacity required for archiving depends entirely on the amount of recordings you plan to
keep, and on how long you want to keep them (retention time). Some organizations want to keep
archived recordings from a large number of cameras for several months or years. Other organizations
may only want to archive recordings from one or two cameras, and they may want to keep their
archives for much shorter periods of time.
You should always first consider the storage capacity of the local drive containing the default archiving
directory to which archived recordings are always moved, even though they may immediately after be
moved to an archiving location on another drive. Basically, the capacity of the local drive should be at
least twice the size required for storing the databases of all cameras.
When you archive, XProtect Professional automatically checks that space required for the data to be
archived plus 1 GB of free disk space per camera is available at the archiving location. If not, the
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archive location's oldest data from the camera in question is deleted until there is sufficient free space
for the new data to be archived.
When you estimate storage capacity required for archiving, consider your organization's needs, then
plan for worst case rather than best case scenarios.
Tip: The Storage Calculator in the Support section of the Milestone website can help you determine
the storage capacity required for your surveillance system.
About archiving schedules
There are two ways in which to configure archiving schedules:

While you configure your cameras through the Configure Video and Recording wizard (see
"Configure storage wizard" on page 55), in which case you configure your archiving schedule
on the wizard's Drive selection page.

As part of the general Scheduling and Archiving properties: In the Management Application's
navigation pane, expand Advanced Configuration, right-click Scheduling and Archiving,
select Properties, select Archiving in the dialog, and specify relevant properties (see
"Archiving" on page 146).
Automatic response if running out of disk space
If XProtect Professional runs of disk space while archiving, you can set up an automatic response.
Two scenarios can occur, depending on whether the camera database drive is different from, or
identical to, the archiving drive:
Different drives: Automatic archiving if database drive runs out of disk space
In case the XProtect Professional server is running out of disk space, and the archiving drive is
different from the camera database drive, and archiving has not taken place within the last hour,
archiving will automatically begin in an attempt to free up disk space. This will happen regardless of
any archiving schedules. The server is considered to be running out of disk space if:

there is less than 10% disk space left, and the available disk space goes below 30 GB plus 1.5
GB per camera

the available disk space goes below 150 MB plus 20 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk space
went below 350 MB (150 MB plus 20 MB for each of the ten cameras))
The difference ensures that very large disks are not necessarily considered to be running out of disk
space just because they have less than 10% disk space left.
On the archiving drive, XProtect Professional automatically checks that the space required for data
from a camera to be archived plus 1 GB of free disk space per camera is available. If not, the archive
drive's oldest data from the relevant camera is deleted until there is sufficient free space for the new
data to be archived.
IMPORTANT: You will lose the archive data that is deleted.
Same drive: Automatic moving or deletion of archives if drive runs out of disk space
Available functionality depends on your product version.
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If your system server is running out of disk space, and the archiving drive is identical to the camera
database drive, your system automatically does the following in an attempt to free up disk space:
1. First, the program will attempt to move archives (moving archives is only possible if you use
dynamic archiving, with which you can archive to several different drives). This happens if:
o
there is less than 15% disk space left, and the available disk space goes below 40 GB plus
2 GB per camera
- or -
o
the available disk space goes below 225 MB plus 30 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk
space went below 525 MB (225 MB plus 30 MB for each of the ten cameras))
The difference ensures that very large disks are not necessarily considered to be running out
of disk space just because they have less than 15% disk space left.
2. If moving archives is not possible, your system attempts to delete the oldest archives. This
happens if:
o
there is less than 10% disk space left, and the available disk space goes below 30 GB plus
1.5 GB per camera
- or o
the available disk space goes below 150 MB plus 20 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk
space went below 350 MB (150 MB plus 20 MB for each of the ten cameras))
The difference ensures that very large disks not necessarily are considered to be running out
of disk space just because they have less than 10% disk space left.
IMPORTANT: You lose data from the archives you delete.
3. Ultimately, if there are no archives to delete, your system attempts to resize camera databases
by deleting their oldest recordings. This happens if:
o
there is less than 5% disk space left, and the available disk space goes below 20 GB plus
1 GB per camera
- or o
the available disk space goes below 75 MB plus 10 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk
space went below 175 MB (75 MB plus 10 MB for each of the ten cameras))
The difference ensures that very large disks will not necessarily be considered to be running
out of disk space just because they have less than 5% disk space left.
IMPORTANT: You lose the data deleted as part of the database resizing process.
When the recording server is restarted upon such database resizing, the original database
sizes will be used. You should therefore make sure the drive size problem is solved, or adjust
camera database sizes to reflect the altered drive size.
4. First,
your system attempts to delete archives. This happens if:
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there is less than 15% disk space left, and the available disk space goes below 40 GB plus
2 GB per camera
- or -
o
the available disk space goes below 150 MB plus 20 MB per camera
The difference ensures that very large disks will not necessarily be considered to be running
out of disk space just because they have less than 10% disk space left.
IMPORTANT: You will lose data from the archives being deleted.
5. Ultimately, if there are no archives to delete, XProtect Professional will attempt to resize
camera databases. This will happen if:
o
there is less than 5% disk space left, and the available disk space goes below 20 GB plus
1 GB per camera
- or o
the available disk space goes below 75 MB plus 10 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk
space went below 175 MB (75 MB plus 10 MB for each of the ten cameras))
The difference ensures that very large disks will not necessarily be considered to be running
out of disk space just because they have less than 5% disk space left.
IMPORTANT: You lose the data deleted as part of the database resizing process.
When the recording server is restarted after database resizing, the original database sizes are used.
Therefore, you should make sure that the drive size problem is solved, or adjust camera database
sizes to reflect the altered drive size.
Tip: Should the database resizing procedure take place, you are informed on-screen in XProtect
Smart Client, in log files, and or in notifications (see "About notifications" on page 156) (if set up).
View archived recordings
You can view archived recordings via the Smart Client. Use, for example, all of the Smart Client's
advanced features (video browsing, and export) for archived recordings.
Stored archives
Exported archives
Configure general scheduling and archiving
To configure general scheduling and archiving, do the following:
1. In the Management Application navigation pane, expand Advanced Configuration, right-click
Scheduling and Archiving, and select Properties.
2. Specify properties as required for Scheduling all cameras (on page 144), Scheduling options
(on page 145), and Archiving (on page 146).
3. Your system comes with two simple schedule profiles, Always on and Always off, which you
cannot edit or delete. If these do not meet your needs, you can create any number of
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customized schedule profiles for each camera. You can reuse a customized schedule profile
for more than one purpose if you want to.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
When archiving, disable any virus scanning (on page 24) of camera databases and archiving
locations.
General scheduling properties
Scheduling all cameras
When you configure general scheduling and archiving (see "Configure general scheduling and
archiving" on page 143), you can specify certain properties for many cameras in one go. Either in
order to speed up things, or because the properties in question are shared by all cameras rather than
being specific to individual cameras.
Note that you can specify the properties for Online Period, Speedup, Notifications (Email and SMS),
and PTZ Patrolling individually for each camera.
Properties available for all XProtect software versions:
Name
Description
Template
The template can help you configure similar properties quickly. Say
you have 20 cameras and you want to change the recording path,
archiving path, and retention time for all of them. Instead of having
to enter the same three pieces of information 20 times, you can
simply enter them once in the template, and then apply the template
to the 20 cameras with only two clicks.
Apply Template
Select which cameras you want to apply the template for. Use one
of the two Set buttons to actually apply the template.
Camera
The name as it appears in the Management Application as well as
in clients.
Select the required profile (for example Always on) for the online
schedule (see "Configure camera-specific schedules" on page 77)
for the relevant camera(s).
You specify a camera's online periods by creating schedule profiles
based on:

Periods of time (example: Mondays from 08.30 until 17.45),
shown in pink:

Events within periods of time (example: from Event A occurs
until Event B occurs Mondays from 08.30 until 17.45),
shown in yellow:
Online
The two options can be combined
overlap in time.
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Description
Select the required profile for the e-mail notification schedule for the
camera(s) in question. You specify a camera's e-mail notification
periods by creating schedule profiles based on periods of time
(example: Mondays from 08.30 until 17.45), shown in blue:
Select All
Click button to select all cameras in the Apply Template column.
Clear All
Click button to clear all selections in the Apply Template column.
Set selected template value on Apply only a selected value from the template to selected cameras.
selected cameras
Tip: To select more than one value press CTRL while selecting.
New schedule profile
Create a new schedule profile of any type by clicking the Create...
button.
Properties available in XProtect Enterprise and XProtect Professional only:
SMS
PTZ Patrolling
Select the required profile for the SMS notification schedule for the
camera(s) in question. You specify a camera's SMS notification
periods by creating schedule profiles based on periods of time
(example: Mondays from 08.30 until 17.45), shown in green:
Only available for PTZ (pan-tilt-zoom) cameras with patrolling, the
continuous movement of a PTZ camera between a number of
preset positions. Lets you select the required profile for the PTZ
patrolling schedule (see "PTZ patrolling" on page 148) for the
camera(s) in question.
You specify a camera's patrolling schedule based on patrolling
profiles within particular periods of time (example: Mondays from
08.30 until 17.45), shown in red:
Scheduling options
When you configure general scheduling and archiving (see "Configure general scheduling and
archiving" on page 143), you can specify certain properties for many cameras in one go. In the case of
Scheduling Options, it is because the properties are shared by all cameras.
Name
Start cameras on client
requests
Description
Cameras may be offline, for example because they have reached
the end of an online recording schedule (see "Online period" on
page 147), in which case client users will not be able to view live
video from the cameras. However, if you select Start cameras on
client requests, client users will be able to view live video from the
camera outside online schedule—but without recording (technically:
force the camera to be online outside its online schedule).
You must select Enable recording when started on client
request (see the following), if you want recording to take place.
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Description
Enable recording on the camera when Start cameras on client
requests (see the previous) is also selected.
Enable recording when
started on client request
If a user does not have access to manual recording (see "Camera
access" on page 180), selecting Enable recording when started
on client request, will not enable the user to do manual recording.
Schedule profile for new
cameras
Select which online schedule profile to use as default for cameras
you subsequently add to your XProtect Professional system. Note
that your selection only applies for the online schedule, not for any
other schedules. Default selection is Always on, meaning that new
cameras will always be online, that is transferring video to the
XProtect Professional server for live viewing and further processing.
Maximum delay between
reconnect attempts
Control the aggressiveness of reconnection attempts. If XProtect
Professional loses the connection to a camera, it will by default
attempt to re-establish the connection after ten seconds. In some
environments, for example if using vehicle-mounted cameras
through wireless connections, camera connections may frequently
be lost, and you may want to change the aggressiveness of such
reconnection attempts.
You can view live and even record video from a camera outside its online recording schedule. To do
this, you select the Start cameras on client requests and, if needed, the Enable recording when
started on client request options in the following when setting up your scheduling properties for the
camera in question.
Archiving
XProtect Professional automatically archives (see "About archiving" on page 138) recordings if a
camera's database becomes full (in earlier versions, this was an option configured individually for each
camera).
Properties available in all XProtect software versions:
Name
Description
Archiving Times
Specify when you want XProtect Professional to automatically move
recordings to your archiving path(s). You can specify up to 24
archiving times per day, with minimum one hour between each one.
Select the hour, minute and second values and click the up and
down buttons to increase or decrease values, or simply overwrite
the selected value, and then click Add. The more you expect to
record, the more often you should archive.
Send e-mail on archiving
failure
If selected, XProtect Professional will automatically send an e-mail
to selected recipients if archiving fails. This requires that the e-mail
notification feature is enabled. Recipients are defined as part of the
e-mail notification properties (see "Email (Properties)" on page
157).
Properties available in XProtect Enterprise and XProtect Professional only:
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If selected, XProtect Professional will automatically send an SMS
(mobile phone text message) to selected recipients if archiving fails.
Send SMS on archiving failure This requires that the SMS notification feature is enabled.
Recipients are defined as part of the SMS notification properties
(see "SMS properties" on page 160).
Properties available in XProtect Enterprise only:
Archive on event
If selected, XProtect Professional starts archiving when a certain
event occurs. Select the event from the list.
Camera-specific scheduling properties
Online period
When you configure scheduling (see "Configure camera-specific schedules" on page 77) for specific
cameras, your Online Period settings are probably the most important, since they determine when
each camera should transfer video to XProtect Professional.
By default, cameras added to XProtect Professional are automatically online, and you only need to
modify the online period settings if you require cameras to be online only at specific times or events.
Note, however, that this default may be changed as part of the general scheduling options (see
"Scheduling options" on page 145), in which case cameras added at a later time are not automatically
online.
The fact that a camera transfers video to XProtect Professional does not necessarily mean that video
from the camera is recorded. Recording is configured separately, see Configure video and recording
(see "About video and recording configuration" on page 75).
Name
Description
Select the required profile (for example Always on) for the online
schedule (see "Configure camera-specific schedules" on page 77)
for the relevant camera(s).
You specify a camera's online periods by creating schedule profiles
based on:

Periods of time (example: Mondays from 08.30 until 17.45),
shown in pink:

Events within periods of time (example: from Event A occurs
until Event B occurs Mondays from 08.30 until 17.45),
shown in yellow:
Online
The two options can be combined
overlap in time.
, but they cannot
Tip: If you want to view live video as well as record video from a camera outside its online recording
schedule, you can select the Start cameras on client requests (see "Scheduling options" on page 145)
and, if needed, the Enable recording when started on client request (see "Scheduling options" on
page 145) options to set up your scheduling properties for a relevant camera.
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Speedup
Speedup may also take place based on events, but that is configured elsewhere. See Frame rate MJPEG (General recording and storage properties) (see "Frame rate - MJPEG" on page 90) and
Video (Camera-specific properties) (see "Video" on page 98).
Name
Speedup
Description
For specific MJPEG cameras, specify speedup periods. Before you
can define this type of schedule, you must enable (see "Frame rate
- MJPEG" on page 90) speedup. You specify a camera's speedup
periods by creating schedule profiles based on periods of time
(example: Mondays from 08.30 until 17.45), shown in olive green:
PTZ patrolling
When you configure scheduling (see "Configure camera-specific schedules" on page 77) for PTZ
(pan-tilt-zoom) cameras capable of patrolling (see "PTZ patrolling" on page 114), you can specify
which patrolling profiles to use at specific times. Before you can define this type of schedule, you must
configure patrolling for the relevant cameras.
Name
Description
PTZ Patrolling
Only available for PTZ (pan-tilt-zoom) cameras with patrolling, the
continuous movement of a PTZ camera between a number of
preset positions. Lets you select the required profile for the PTZ
patrolling schedule (see "PTZ patrolling" on page 148) for the
camera(s) in question.
You specify a camera's patrolling schedule based on patrolling
profiles within particular periods of time (example: Mondays from
08.30 until 17.45), shown in red:
Use of one patrolling profile may be followed immediately by use of another (example: use the
Daytime patrolling profile Mondays from 08.30 until 17.45, then the Evening patrolling profile Mondays
from 17.45 until 23.00). Use of two patrolling profiles cannot overlap.
Unlike other types of scheduling, there are no ready-made Always on and Always off schedule
profiles for PTZ patrolling. You can create any number of customized schedule profiles for each
camera. When you create a customized schedule profile (see "Configure camera-specific schedules"
on page 77) for one camera, you can reuse it with other cameras if required.
Matrix
About Matrix video sharing
The Matrix feature allows distributed viewing of live video from any camera to any Matrix-recipient on a
network operating with XProtect Professional. A computer on which Matrix-triggered video can be
viewed is known as a Matrix recipient. In order to become a Matrix recipient, the computer must have
the XProtect Smart Client installed.
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For more information about Matrix video sharing, refer to the XProtect Smart Client User's Manual,
available on the XProtect Professional software DVD as well as from www.milestonesys.com, or the
XProtect Smart Client's own built-in help system.
There are two ways in which Matrix-triggered video can appear on a Matrix-recipient:

Manual triggering: Another user wants to share important video, and sends it from XProtect
Smart Client—or from a custom-made web page—to the required Matrix-recipient.

Automatic triggering: Video is sent to the relevant Matrix-recipient automatically when a
predefined event occurs, for example when a door sensor detects that a door is opened, or
when the surveillance system detects motion in the video from a camera.
About Matrix-recipients
A computer on which Matrix-triggered video can be viewed is known as a Matrix-recipient. In order to
become a Matrix-recipient, the computer must have the XProtect Smart Client installed.
There are two ways in which Matrix-triggered video can appear on a Matrix-recipient:

Manual triggering: Another user wants to share important video, and sends it from an
XProtect Smart Client—or from a custom-made web page—to the required Matrix-recipient.

Automatic triggering: Video is sent to the relevant Matrix-recipient automatically when a
predefined event occurs, for example when a door sensor detects that a door is opened, or
when the surveillance system detects motion in the video from a camera.

For more information about Matrix-recipients, refer to the XProtect Smart Client User's Manual,
available on the XProtect Professional software DVD as well as from www.milestonesys.com,
or the XProtect Smart Client's own built-in help system.
Configure Matrix
1. In the Management Application's Navigation pane, expand Advanced Configuration,
right-click Matrix and select Properties.
2. Enable the use of Matrix by selecting the Enable Matrix check box.
3. Specify required properties (see "Matrix recipients" on page 149), or, for automatically
triggered video sharing, select Matrix Event Control and configure Matrix Event Control
properties (see "Matrix event control" on page 150). When ready, click OK.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Matrix properties
Matrix recipients
The Matrix Recipients tab is used to enable Matrix functionality and to define which computers to
display Matrix-triggered live video. A computer on which Matrix-triggered video can be displayed is
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known as a Matrix-recipient. Being able to view Matrix-triggered video requires that you have installed
XProtect Smart Client on the user's computer.
Name
Description
Enable Matrix
Select check box to enable Matrix functionality.
Lists any already defined Matrix recipients, that is computers on
which Matrix-triggered video can be displayed.
[List of Defined Matrix
recipients]
To change the properties of an already defined Matrix recipient,
select the required Matrix recipient, make the changes in the fields
below the list, then click the Update button.
To remove a Matrix recipient from the list, select the unwanted
Matrix recipient, then click the Delete button.
Name
Name of the Matrix-recipient. Used when you add a new
Matrix-recipient or edit the properties of an existing one. The name
appears in various day-to-day usage situations. Therefore, is a
good idea to use a descriptive and unambiguous name.
Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Address
IP address of the Matrix recipient, used when adding a new Matrix
recipient or editing the properties of an existing one.
Port
Specify the port number to be used when sending commands to the
Matrix recipient. Used when adding a new Matrix recipient or editing
the properties of an existing one. The Matrix recipient will listen for
commands on this port. By default, port 12345 is used; you can of
course specify another port number.
Password
Specify the password to be used when communicating with the
Matrix recipient. Used when adding a new Matrix recipient or editing
the properties of an existing one
Select if the relevant Matrix-recipient is an XProtect Smart Client. If
Matrix-recipient is an XProtect
you use XProtect Smart Client, distribution of Matrix-triggered live
Smart Client
video takes place slightly differently.
Clear
Removes any content in the Name, Address, and Password fields.
Update
Updates the properties of the selected Matrix recipient with the
changes made during editing. Available only if you have edited the
properties of an existing Matrix recipient.
Add
Adds the new Matrix-recipient to the list. Available only if you have
added properties of a new Matrix-recipient in the Name, Address,
Port, Password, and possibly XProtect Smart Client fields.
Matrix event control
The Matrix Event Control tab is used to configure the automatic sending of live video based on
predefined events. You can define exactly which events and cameras to use on a per-Matrix recipient
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basis. The Matrix Event Control tab displays the list of Matrix recipients defined on the Matrix
Recipients tab.
Right-clicking a Matrix recipient brings up a list of devices with belonging events. When you select an
event, it will initially be highlighted by a red exclamation mark, indicating that there is additional
configuration to be done. Right-clicking an event brings up a list of options for the selected event:
Component
Requirement
Delete [selected event]
Deletes selected event on the selected device.
Connect
Connects to the camera (actual camera is specified after selecting
action to be taken).
Disconnect any existing connections, then connect again.
Disconnect, then connect
With this option the live video will appear in the Matrix recipient on a
first-in-first-out basis. Each time a new event occurs, video from the
latest event is displayed prominently in a specific position on the
Matrix recipient, while at the same time video from the older events
is shifted to less prominent positions and eventually ”pushed out” of
the Matrix recipient in order to make space for the latest event's
video.
With the Connect option, you may experience that if video triggered
by one event on a camera is already shown on the Matrix recipient,
videos triggered by another event on the same camera will not be
displayed prominently as coming from the latest event – simply
because the Matrix recipient is already showing video from the
camera in a less prominent position. By selecting Disconnect, then
connect you can avoid this issue, and ensure that video from the
latest event is always displayed prominently.
Disconnect
Disconnects any existing connection. Use if a particular event
should cause video to stop being displayed in the Matrix-recipient,
even if they are not yet old enough to be “pushed out” of the
Matrix-recipient.
If you selected Connect, another red exclamation mark will indicate that there is still some
configuration to be done. Right-click an action to select which camera to apply the action on.
In this example, we have specified that when motion is detected on Camera b, the selected
Matrix-recipient should connect to Camera b:
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Logs
About logs
Your system can generate various logs:
Log types
Name
Management Application log
files
Description
Shows Management Application activity. For every day you use the
Management Application, a new log file is created.
You cannot disable this type of logging. Management Application
log files are named according to the structure
AdminYYYYMMDD.log, for example Admin20091231.log.
Shows Recording Server service activity. A new log file is created
for each day this service is used.
Recording Server service log
files
You cannot disable this type of logging. Recording Server service
log files are named according to the structure
RecordingServerYYYYMMDD.log, for example
RecordingServer20091231.log.
Shows Image Server service activity. A new log file is created for
each day the service is used.
Image Server service log files
You cannot disable this type of logging. Image Server service log
files are named according to the structure ISLog_YYYYMMDD.log,
for example ISLog_20091231.log.
Shows Image Import service activity, when this service is used for
fetching pre-alarm images, and storing the fetched images in
camera databases.
Image Import service log files
Pre-alarm images is a feature available for selected cameras only.
It enables sending of images from immediately before an event took
place from the camera to the surveillance system via e-mail. A new
log file is created for each day the service is used.
You cannot disable this type of logging. Image Import service log
files are named according to the structure
ImageImportLog_YYYMMDD.log, for example
ImageImportLog20091231.log.
Shows registered events' activity. A new log file is created for each
day on which events occur.
Event log files
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You cannot disable this type of logging. Event log files should be
viewed using XProtect Smart Client (use the Playback tab's Alerts
section).
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Description
Shows XProtect Smart Client user activity (if audit logging is
enabled).
Audit log files
A new log file is created for each day with audit logging enabled
and client user activity. Audit log files are named according to the
structure is_auditYYYMMDD.log, for example
is_audit20091231.log. The _is prefix is due to the fact that the audit
log files are generated by the Image Server service.
Log locations
All log files are by default placed in the appropriate All Users folder for the operating system you are
using. By default, they are stored there for seven days. Note that you can change log file locations as
well as the number of days to store the logs when you configure logging.
Log structures
Most log files generated by your system use a shared structure complying with the W3C Extended Log
File Format. Each log file consists of a header and a number of log lines:

The header outlines the information contained in the log lines.

The log lines consist of two main parts: the log information itself as well as an encrypted part.
The encrypted part makes it possible, through decryption and comparison, to assert that a log
file has not been tampered with.
Log integrity checks
All log files, except Management Application log files, are subjected to an integrity check once every
24 hours. The integrity check is performed by your system's Log Check service. The result of the
integrity check is automatically written to a file named according to the structure
LogCheck_YYYYMMDD.log, for example LogCheck_20091231.log. Like the log files themselves, the
log check files are by default placed in the appropriate All Users folder for the operating system you
are using.
Any inconsistencies are reported in the form of error messages written in the log check file. Possible
error messages:
Name
Description
Log integrity information was
not found. Log integrity can't
be guaranteed.
The log file could not be checked for integrity.
Log information does not
match integrity information.
Log integrity can't be
guaranteed.
The log file exists, but does not contain the expected information.
Log integrity cannot be guaranteed.
[Log file name] not found
The log file was not present.
[Log file name] is empty
The log file was present, but empty.
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Name
Description
Last line changed/removed in
[log file name]
The last line of the log file did not match the validation criteria.
Encrypted data missing in [log
The encrypted part of the relevant log line was not present.
file name] near line [#]
Inconsistency found in [log
file name] near line [#]
The log line does not match the encrypted part.
Inconsistency found in [log
file name] at beginning of log
file
The log file header is not correct. This situation is most likely to
occur if a user has attempted to delete the beginning of a log file.
Note: Other messages that are not error-related may also appear in the log check file.
Configure system, event and audit logging
XProtect Professional can generate various logs.
To configure logging, do the following:
1. In the Management Application's Navigation pane, expand Advanced Configuration,
right-click Logs and select Properties.
2. Specify properties (see "Log properties" on page 154) for your system logs, including the event
log and the audit log. Administrators can only disable/enable audit logging. All other logs are
compulsory.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Log properties
XProtect Professional can generate various types of logs. When you configure logs, you can define
the following:
Logs (Management Application log, Recording Server service log, Image Server service log, and
Image Import service log)
Name
Description
These log files are by default placed in the appropriate All Users
folder for the operating system you are using.
Path
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To specify another location for your log files, type the path to the
required folder in the Path field, or click the browse button next to
the field to browse to the required folder.
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Name
Description
Days to log
A new log file is created each day the Management Application
and/or the services are used. A log file older than the number of
days specified in the field is automatically deleted. By default, the
log file will be stored for seven days. To specify another number of
days (max. 9999), simply overwrite the value in the field. The
current day's activity is always logged, even with a value of 0 in the
field. Therefore, if you specify 0, you will log current day's activity; if
you specify 1, you will keep one day plus the current day's activity,
and so on.
Event Log
Name
Description
These log files are by default placed in the appropriate All Users
folder for the operating system you are using.
Path
Days to log
To specify another location for your log files, type the path to the
required folder in the Path field, or click the browse button next to
the field to browse to the required folder.
A new log file is created for each day on which events occur. A log
file older than the number of days specified in the field is
automatically deleted. By default, the log file will be stored for seven
days. To specify another number of days (max. 9999), simply
overwrite the value in the field. The current day's activity is always
logged, even with a value of 0 in the field. Therefore, if you specify
0, you will log current day's activity; if you specify 1, you will keep
one day plus the current day's activity, and so on.
Audit Log
Name
Description
Enable audit logging
Audit logging is the only type of XProtect Professional logging which
is not compulsory. Select/clear the check box to enable/disable
audit logging.
These log files are by default placed in the appropriate All Users
folder for the operating system you are using.
Path
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To specify another location for your log files, type the path to the
required folder in the Path field, or click the browse button next to
the field to browse to the required folder.
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Name
Description
Days to log
A new log file is created for each day with audit logging enabled
and client user activity. A log file older than the number of days
specified in the field is automatically deleted. By default, the log file
is stored for seven days. To specify another number of days (max.
9999), overwrite the value in the field. The current day's activity is
always logged (provided audit logging is enabled and there is user
activity). Therefore, if you specify 1, you keep one day plus the
current day's activity. Note that if you specify 0 (zero), audit log files
are kept indefinitely (disk space permitting).
Minimum logging interval
Minimum number of seconds between logged events. Specifying a
high number of seconds between logged events may help reduce
the size of the audit log. Default is 60 seconds.
In sequence timespan
The number of seconds to pass for viewed images to be considered
to be within the same sequence. Specifying a high number of
seconds may help limit the number of viewed sequences logged
and reduce the size of the audit log. The default is ten seconds.
Notifications
About notifications
In case of problems with hardware, activation of motion detection on your camera or similar incidents,
you can set up your system to send notifications through SMS and/or email.
Email
About email
With email notifications, you can instantly get notified when your surveillance system requires attention.
XProtect Professional can automatically send e-mail notifications to one or more recipients when:

Motion (see "Motion detection & exclude regions" on page 107) is detected

Events occur. You can select individually for each event whether you want to receive an email
notification or not.

Archiving (see "About archiving" on page 138) fails (if email notification has been selected as
part of the archiving properties (see "Archiving" on page 146))
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Configure email notifications
To set up email notifications, do the following:
In the Management Application's Navigation pane, expand Advanced Configuration, expand
Notifications, right-click Email and select Properties.
1. Enable the use of email by selecting the Enable email check box.
2. Specify required properties (see "Message Settings (email)" on page 157).
3. Choose a schedule profile to associate with your email notifications. Your system comes with
two simple schedule profiles, Always on and Always off, which you cannot edit or delete. If
these do not meet your needs, you can create any number of customized schedule profiles for
each camera. You can reuse a customized schedule profile for more than one purpose if you
want to.
Email (Properties)
Message Settings (email)
Specify the following message settings for email:
Name
Description
Enable
Select to enable the use of email notifications, allowing you to
specify further properties.
Recipient(s)
Specify the email addresses to which the system should send email
notifications. To specify more than one e-mail address, separate the
e-mail addresses with semicolons (example: [email protected]; [email protected];
[email protected]).
Subject text
Enter a subject text for email notifications.
Message text
Enter a message text for email notifications. Note that camera
information as well as date and time information is automatically
included in email notifications.
Click a link to include a variable to the notification. The options are:
Variables
Ignore similar messages for:
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Name of triggering event

Camera name

Trigger time (the time when the notification was registered)

Error text (for example, camera failure)
Specify the number of seconds to ignore sending similar
notifications. This function is to ensure that you do not receive too
many notifications before you have solved the relevant problem.
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Name
Description
Use schedule profile
Select the schedule profile you want to use. By default, you can
choose between Always On, Always Off or choose Add new... to
set up a custom schedule (see "Notification Scheduling properties"
on page 161).
Attachment Settings (email)
Specify the following attachment settings:
Component
Requirement
Select the check box to include still images in email notifications.
When selected, each email notification includes one or more
attached still JPEG images.
Include images
Attached images includes images of before the incident, after the
incident and the actual incident, with the incident that triggered the
notification in the middle.
Important: If your device does not record any images while the
sending of notifications are turned on, no images are included in the
email notification you receive.
Number of images
The number of images you want to include in the email. You can
include between 1 and 20 images.
Time between images (ms)
Minimum time (in milliseconds) to be between each image. You can
set any time range between 0 and 300 seconds (5 minutes).
Embed images in email
Select the check box to embed images directly in the email.
Server Settings (email)
Specify the following server settings for email:
Component
Requirement
Sender e-mail address
Enter the email address you wish to use as the sender of the email
notification.
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Requirement
Type the name of the SMTP (Simple Mail Transfer Protocol) server
which you want to use to send the email notifications.
Outgoing mail server address
(SMTP)
Compared with other mail transfer methods, SMTP has the
advantage that you avoid automatically triggered warnings from
your email client. Such warnings may otherwise inform you that
your email client is trying to automatically send email messages on
your behalf.
TLS (Transport Layer Security) and its predecessor, SSL (Secure
Socket Layer), are supported.
Outgoing mail server port
(SMTP)
Type the port for your mail server. The default port number is 25.
Server requires login
Select the check box if you must use a user name and password to
use the SMTP server.
Security type
Choose the type of security you want to use.
User name
Only relevant when you have selected Server requires login.
Specify the user name required for using the SMTP server.
Password
Only relevant if you have selected Server requires login. Specify
the password required for using the SMTP server.
Max attachment size (MB)
Specify a maximum size of attached images.
SMS
About SMS
With SMS notifications, you can instantly get notified on your mobile device when your surveillance
system requires attention. To use the SMS notification feature, you must connect a 3G/USB modem to
the server on which you have installed your system.
Your system can automatically send SMS notifications when:

Motion (see "Motion detection & exclude regions" on page 107) is detected

Events occur. You can select individually for each event whether you want to receive an SMS
notification or not.

Archiving (see "About archiving" on page 138) fails (if an SMS notification has been selected
as part of the archiving properties (see "Archiving" on page 146)).
Configure SMS notifications
To configure SMS notifications, do the following:
1. In the Management Application's Navigation pane, expand Advanced Configuration, expand
Notifications, right-click SMS and select Properties.
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2. Enable the use of SMS by selecting the Enable SMS check box.
3. Specify required properties (see "SMS properties" on page 160).
4. Choose a schedule profile to associate with your SMS notifications.
Note: Your system comes with two simple schedule profiles, Always on and Always off, which you
cannot edit or delete. If these do not meet your needs, you can create any number of customized
schedule profiles for each camera. You can reuse a customized schedule profile for more than one
purpose if you want to.
SMS properties
Message Settings (SMS)
Specify the following message settings for SMS:
Component
Requirement
Enable SMS
Enables the use of SMS notifications, allowing you to specify further
properties.
Recipient(s)
Indicate the telephone number of the recipient. To send SMS to
more than one recipient, separate the phone numbers with a
semicolon.
Message text
Specify required message text for the SMS notification. Message
text must only contain the following characters: a-z, A-Z, 0-9 as well
as commas (,) and full stops (.). Note that camera information, date
and time information are all automatically included in SMS
notifications.
Click a link to include a variable to the notification. The options are:
Variables

Name of triggering event

Camera name

Trigger time (the time when the notification was registered)

Error text (for example, camera failure)
Ignore similar messages for:
Specify the number of seconds to ignore sending similar
notifications. This function is to ensure that you do not receive too
many notifications before you have solved the relevant problem.
Use schedule profile
Select the schedule profile you want to use. By default, you can
choose between Always On, Always Off or choose Add new... to
set up a custom schedule (see "Notification Scheduling properties"
on page 161).
Server Settings (SMS)
Specify the following server settings for SMS:
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Component
Requirement
Serial port
Select the serial port to use for your USB/3G modem. The list from
which you can choose ports shows open serial ports on the
computer running your system.
Speed
The baud speed of your USB modem device. The default value is
9600 baud. Although you can set any custom value for the baud
rate, Milestone does not recommend that you change the baud rate
unless you are a highly advanced user.
SIM card PIN code
Specify PIN code for the SIM card inserted in the USB/3G modem.
Different types of SMS encodings exist to accommodate various
language needs in the world. XProtect Professional gives you the
following options:
SMS encoding

7-bit

8-bit (default)

16-bit
7-bit encryption allows you to use up to 160 characters per SMS,
however it also limits the type of characters you can use.
8-bit encryption is the standard form of encryption with more special
characters allowed. It allows you to use up to 140 characters per
SMS.
16-bit encryption is necessary for non-Latin alphabeat languages.
Characters from, for example, Arabic, Chinese, Korean, Japanese
or Cyrillic alphabet languages require 16-bit SMS encoding. If you
use any of these languages in your organization, you must set your
XProtect Professional to use 16-bit encoding. 16-bit has a limit of 70
characters per SMS.
Scheduling
About scheduling of notifications
Scheduling of notifications allows you to set up schedule profiles which you can use with Email (see
"Message Settings (email)" on page 157) and SMS (see "Message Settings (SMS)" on page 160)
notifications.
Notification Scheduling properties
When you set up schedules to use with email or SMS notifications, specify the following:
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Requirement
Select the relevant profile (for example Always on) for your
notification schedule profile.
Notification profile
You specify a notification schedule profile by creating schedule
profiles based on:

Periods of time (example: Mondays from 08.30 until 17.45),
shown in blue:
Central
About Central
Central Settings lets you specify the login settings required for an XProtect Central server to access
the surveillance system in order to retrieve status information and alarms. If you are a user of the
Milestone Integration Platform, this is also the dialog that lets you specify the login settings for the
Milestone Integration Platform to access the surveillance system.
Enable XProtect Central
1. In the Management Application's Navigation pane, expand Advanced Configuration,
right-click Central and then select Properties.
2. Enable the use of Central connections by selecting the Enable Milestone XProtect Central
check box.
3. Specify required properties (see "Central properties" on page 162).
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Central properties
Name
Description
Enable Milestone XProtect
Central connections
Enables the use of Central connections, allowing you to specify
further properties.
Login Name
Type the name used for the connection between the XProtect
Professional and Central servers or the Milestone Integration
Platform. The name must match the name specified on the Central
server or in the Milestone Integration Platform.
Password
Type the password used for the connection between XProtect
Professional and Central servers or the Milestone Integration
Platform. The password must match the password specified on the
Central server or in the Milestone Integration Platform.
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Name
Description
Port
Type the port number to which the XProtect Central server or the
Milestone Integration Platform should connect when accessing the
XProtect Professional server. The port number must match the port
number specified on the XProtect Central server or in the Milestone
Integration Platform. Default port is 1237.
Access control
About access control integration
The use of XProtect Access Control Module 2014 requires that you have purchased a license that
allows you to access this feature.
You can use XProtect Access Control Module 2014 with access control systems from vendors that
have a vendor-specific plug-in for XProtect Access Control Module 2014.
The access control integration feature introduces new functionality that makes it simple to integrate
customers’ access control systems with XProtect. You get:

A common operator user interface for multiple access control systems in the XProtect Smart
Client

Faster and more powerful integration of access control systems

More functionality (see below)
In the XProtect Smart Client, the operator gets:

Live monitoring of access control events

Operator aided passage for access requests

Map integration

Alarm definitions for access control events

Investigation of access control events

Centralized door state overview and control

Cardholder information
Apart from a license, you need a vendor-specific integration plug-in installed on the event server
before you can start an integration.
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Wizard for access control system integration
The Access control system integration wizard is for step-by-step configuration of the initial
integration with an access control system. Use the wizard to get through the most basic configuration
tasks. You can do more detailed configuration afterwards from Properties.
Before you start the access control integration wizard make sure you have the integration plug-in
installed on the event server.
Some of the fields to fill out and their default values are inherited from the integration plug-in.
Therefore the appearance of the wizard may differ depending on the access control system you
integrate with.
To start the wizard, select Access Control in the node tree, right-click, and click Create new.
Steps in this wizard:
Access control system integration ......................................................... 164
Connecting to the access control system .............................................. 164
Associate cameras with doors ............................................................... 164
Final summary ....................................................................................... 165
Access control system integration
Specify the connection details for the access control system you want to add. The parameters that you
must specify depend on the type of system, but are typically the network address of the access control
system server and an access control administrator user name and password.
The video management system uses the specified user name and password when you log into the
access control system for retrieving configuration.
The integration plug-in may also define secondary parameters which are not listed in the wizard, but
you can change these in General Settings after setting up the integration. The default values for the
parameters are supplied by the plug-in or XProtect.
Connecting to the access control system
When the plug-in has been successfully integrated, a summary of the retrieved access control system
configuration appears. Review the list to ensure that all items have been integrated before you
continue to the next step of the wizard.
Associate cameras with doors
Configure mappings between access points in the access control system and the cameras in the
XProtect system, to show related video for events from the doors.
You can map several cameras to one access point. The primary camera is the camera defined at the
top of the list, but the XProtect Smart Client user is able to switch between all cameras when
investigating events, for example.
The XProtect Smart Client user is also able to add each of the cameras when configuring Access
Monitor view items, for example.
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Final summary
Your system has been successfully integrated with default settings inherited from the integration
plug-in. The access control feature is immediately available for use by operators of the XProtect Smart
Client. You can refine the configuration in Properties. Press F1 to launch the help system.
Access control properties
General Settings
Name
Enable
Description
Systems are by default enabled, meaning that they are visible in the
XProtect Smart Client and XProtect receives access control events.
You can disable a system, for example during maintenance, to
avoid creating unnecessary alarms.
Name
The name of the integrated access control system as it appears in
the Management Application as well as in XProtect Smart Client.
You can overwrite the existing name with a new one.
Integration plug-in
Shows the type of access control system selected during the initial
integration.
Last configuration refresh
Shows the date and time of the last time the configuration was
imported from the access control system.
Refresh configuration
Click the button when you need to reflect configuration changes
made in the access control system in XProtect, for example you
have added or deleted a door.
A summary of the configuration changes from the access control
system appears. Review the list to ensure that your access control
system is reflected correctly before you apply the new configuration.
The naming and content of the following fields are imported from the integration plug-in. Below are
examples of some typical fields:
Name
Description
Address
Type the address of the server that hosts the integrated access
control system.
Port
Specify the port number on the server to which the access control
system is connected.
User name
Type the name of the user, as defined in the access control system,
who should be administrator of the integrated system in XProtect.
Password
Specify the password for the user.
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Associated Cameras
Provides mappings between door access points and cameras, microphones or speakers. Mappings to
microphones and speakers are implicit through the related microphone or speaker on the camera. You
associate cameras as part of the integration wizard, but you can change the setup at any time.
Name
Description
Doors
Lists the available door access points defined in the access control
system, grouped by door. It also shows whether or not a door is
licensed and if it has associated cameras.
Lists the cameras configured in the XProtect system.
Cameras
Select a camera from the list, and drag and drop it at the relevant
access point to associate the access point with the camera.
The primary camera is the camera defined at the top of the list.
Access Control Events
Event categories allow you to group events. The configuration of event categories affects the behavior
of access control in the XProtect Smart Client and allows you to, for example, define an alarm to
handle multiple event types in a single alarm definition.
Name
Description
Access Control Event
Lists the access control events imported from the access control
system. The integration plug-in controls default enabling and
disabling of events. You can disable or enable events any time after
the integration.
When an event is enabled, it is stored in the XProtect event
database and is, for example, available for filtering in the XProtect
Smart Client.
Source Type
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Shows the access control unit, for example access point or a
server, that an event is sourced from in the access control system.
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Assign none, one or more event categories to the access control
events. The system automatically maps relevant event categories to
the events during integration. This enables a default setup in
XProtect Smart Client. You can change the mapping at any time.
Built-in event categories are:
Event Category

Access request

Access granted

Access denied

Error
Events and event categories defined by the integration plug-in also
appear.
See also Edit User-defined Categories about creating additional
event categories.
Allows you to create, modify or delete user-defined event
categories.
You can create event categories when the built-in categories do not
meet your requirements, for example, in connection with defining
triggering events for access control actions.
Edit User-defined Categories
The categories are global for all integration systems added to the
XProtect system. They allow setting up cross-system handling, for
example on alarm definitions.
If you delete a user-defined event category, you receive a warning if
it is used by any integration. If you delete it anyway, all
configurations made with this category, for example access control
actions, do not work anymore.
Access Control Actions
Actions specify the behavior of the access control system in the XProtect Smart Client, based on the
configuration of the triggering events.
You can specify one or more actions related to:

An event category

Events from the access control system

Events from the XProtect system
Triggering events are from a specific access control unit or from a group of access control units.
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Description
Select from the list an event category that should trigger an action.
The list includes built-in, plug-in and user-defined event categories.
Trigger Event
Select Access control event, to create a trigger based on specific
access control events instead of an event category.
Select External event, to create a trigger based on an input event
in the XProtect system.
Specify the input source in the Source field for each trigger.
Select the source which the action affects. The options depend on
the setting of the Trigger Event field.
For event categories and access control events, select:
Source

All doors

Individual doors

Other...
Click Other to select multiple doors, door access points or other
units in the access control system.
For external event:
Select the source from a list of events and input devices in the
XProtect system.
Time Profile
Select the time profile in which you want the action to be performed
if triggered.
Configure time profiles as part of Advanced Configuration.
Select the type of action:
Action

Display access request notification

Go to PTZ preset

Start recording

System action
For each action, specify action details.
To set up multiple actions, click Add access control action. You
can do this, for example, if you want different actions triggered by
the same event depending on weekend vs. office hours.
Add access control action
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Click to add and define actions as required.
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Configure the parameters for an action:
Display access request notification:
o
Specify which cameras, microphones or speakers the
XProtect Smart Client user connects to via the
notification user interface when a given event occurs.
Also specify the sound to alert the user when the
notification pops up. To enable more commands in the
notification, see Add Command.
Go to PTZ preset:
Action details
o
Specify the camera and select from the pre-configured
presets a pattern for the camera and the time of return
to preset when a given event occurs.
Start recording:
o
Specify the cameras that should start recording and the
duration when a given event occurs.
System action:
o
Specify an action predefined in the XProtect system.
Select which commands that should be available as buttons in the
access request notifications in the XProtect Smart Client.
Related access request commands:
o
Add command
Enables all commands related to access request
operations available on the source unit. For example
Open door.
All related commands:
o
Enables all commands on the source unit.
Access control command:
o
Enables a selected access control command.
System command:
o
Enables a command predefined in the XProtect system.
o
Cardholders
If your access control system does not include pictures of the cardholders, you can add and delete
pictures in the XProtect system.
If your access control system does not support adding/deleting pictures in the XProtect system, you
can use the Cardholder pane to review information retrieved from the access control system.
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Name
Description
Search cardholder
Type the first few characters of the name of the cardholder, that you
look for and it appears in the list, if it exists.
Name
Lists the names of the cardholders retrieved from the access control
system.
Lists the type of cardholder, for example:
Type
Select picture

Employee

Guard

Guest
Specify the path to a file with a picture of the cardholder. This
button is not visible if the access control system manages the
pictures.
Allowed file-formats are .bmp, .png, and .jpg.
Pictures are resized to maximize the view.
Delete picture
Click to delete the picture.
Server access
About server access
You can configure clients' access to your system's server in two ways:

Wizard-driven: Guided configuration which lets you specify how clients access the server and
which users can use clients. See Configure User Access wizard (see "Manage user access
wizard" on page 66). When you use the wizard, all users that you add have access to all
cameras, including new cameras added at a later stage. If this is not what you want, specify
access settings, users and user rights separately.

Through advanced configuration: In previous versions of XProtect Professional, this was
known as Image Server administration, since technically it is the Image Server service (see
"About services" on page 183) which handles clients' access to the surveillance system.
About registered services
Registered services displays the services installed and running on your XProtect Professional system.
It displays the following information about the individual services:
Name
Description
Enabled
Indicates if the relevant service is enabled.
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Name
Description
Name
The name of the service.
Description
A description of the service.
Addresses
The inside and outside addresses used by the service.
You can change the inside and outside addresses for a service. To do this, click the Edit button and
enter the relevant inside and/or outside addresses. Note that you cannot edit all services. You can
delete a service registration from the system by clicking the Delete button. You are prompted for
confirmation before the service is deleted.
Configure server access
1. In the Management Application's navigation pane, expand Advanced Configuration,
right-click Server Access and select Properties.
2. Specify required properties for Server Access (on page 171), Local IP Ranges (on page 172),
and Language Support and XML Encoding (on page 173). Your system comes with two simple
schedule profiles, Always on and Always off, which you cannot edit or delete. If these do not
meet your needs, you can create any number of customized schedule profiles for each camera.
You can reuse a customized schedule profile for more than one purpose if you want to.
3. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
When you use this option, you configure client users separately from clients' access. See Add
individual users (see "Add basic users" on page 177), Add user groups (on page 178), and Configure
user and group rights (on page 178).
Server access properties
Server access
When you configure server access (on page 171) (that is clients' access to the XProtect Professional
server), specify the following:
Name
Description
Server name
Name of the XProtect Professional server as it will appear in clients.
Client users with rights to configure their clients will see the name of
the server when they create views in their clients.
Local port
Port number to use for communication between clients and the
surveillance server. The default port number is 80; you can change
the port number if port 80 is used for other purposes in your
organization.
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Name
Description
Enable internet access
Select the check box if the server should be accessible from the
internet through a router or firewall. If you select this option, also
specify the public (“outside”) IP address and port number in the
following fields. When using public access, the router or firewall
used must be configured so requests sent to the public IP address
and port are forwarded to the local (“inside”) IP address and port of
the XProtect Professional server.
Internet address
Lets you specify a public IP address or hostname for use when the
XProtect Professional server should be available from the internet.
Internet port
Specify a port number for use when the XProtect Professional
should be available from the Internet. The default port number is 80.
You can change the port number if needed.
You can limit the number of clients allowed to connect at the same
time. Depending on your XProtect Professional configuration and
the performance of the hardware and network used, limiting the
number of simultaneously connected clients may help reduce
server load. If more than the allowed number of simultaneously
connected clients attempt to log in, only the allowed number of
clients will be allowed access. Any clients in excess of the allowed
number will receive an error message when attempting to log in.
Max. number of clients
By default, a maximum of ten simultaneously connected clients are
allowed. To specify a different maximum number, simply overwrite
the value.
Tip: To allow an unlimited number of simultaneously connected
access clients, type 0 (zero) in the Max. number of clients field.
A four-minute session timeout period applies for client sessions on
XProtect Professional. In many cases, client users may not notice
this at all. However, the session timeout period will be very evident
if you set the Max. number of clients value to 1. When that is the
case, and the single allowed client user logs out, four minutes must
pass before it will be possible to log in again.
Local IP ranges
You can specify IP address ranges which XProtect Professional should recognize as coming from a
local network. This can be relevant if different subnets are used across your local network.
1. Click the Add button.
2. In the Start Address column, specify the first IP address in the range.
3. In the End Address column, specify the last IP address in the range.
4. Repeat if you want to add other local IP address ranges.
Tip: If required, an IP address range can include only one IP address (example:
192.168.10.1-192.168.10.1).
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Language support and XML encoding
You can select the language/character set that should be used by your system's server and clients.
Component
Requirement
Select required language/character set.
Example: If the surveillance server runs a Japanese version of
Windows, select Japanese. Provided access clients also use a
Character encoding/Language Japanese version of Windows, this will ensure that the correct
language and character encoding is used in clients' communication
with the server. If you are using a master/slave setup, remember to
specify the same language/character set on all relevant servers.
Master/Slave
About master and slave
You can create a master/slave setup of your system servers. A master/slave setup allows remote
users to transparently connect to more than one server at the same time. When remote users connect
to the master server, they instantly get access to the slave servers as well.
You can designate an unlimited number of servers per SLC (Software License Code) as master
servers. If you need to, for example if your organization is very large and spread over many
geographical locations, or in case your organization wants to create a redundancy solution, you can
use several master servers in a master/slave setup. You can use up to four servers as slave servers
under a designated master server that uses the same SLC.
Configure master and slave servers
Configure a master/slave setup
In the Management Application 's Navigation pane, expand Advanced Configuration, right-click
Master/Slave and select Properties.
1. Select the Enable as master server check box.
2. Click Add to add a slave server.
3. Specify slave server properties. When ready, click OK.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a slave server
To add a slave server, expand Advanced Configuration in the Management Application, right-click
Master/Slave and select Add New Slave Server, then specify slave server properties. You can also
add slave servers from the Master/Slave Properties window by clicking Add.
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Tip: Instead of specifying a host name when adding a slave server, you can specify the IP address of
the slave server. Type in the IP address in the Address field when you add the slave server.
Remember you must use the local IP address of the slave server if you are on a local network.
Before you start using your master/slave setup, remember to verify that:

Required users have be defined on the master server as well as on each of the slave servers.

Public Access (see "Configure server access" on page 171) has been enabled on all involved
servers, and ports mapped accordingly in the routers or firewalls used, if the slave servers are
to be accessed from the internet.
When you use a master/slave setup, remote users and their rights must be defined in the
Management Application's Users section on the master server as well as on each of the slave servers.
Only cameras to which a remote user has been given access will be visible to the user, regardless of
whether the cameras are connected to the master server or to one of the slave servers. If they are to
be accessed from the internet, you must enable Public Access on all involved servers, and map ports
accordingly in the routers and/or firewalls used.
Frequently asked questions about using master/slave

How many master servers can I use in a master/slave setup?
You can designate an unlimited number of servers per SLC (Software License Code, specified
during installation) as master servers. If required—for example if your organization is very
large and spread over many geographical locations, or in case your organization wants to
create a redundancy solution—this allows you to use several master servers in a master/slave
setup.

How many slave servers can I use in a master/slave setup?
You can define Up to four servers as slave servers under a designated master server using
the same Software License Code.

How do I switch around which server is master and which server is slave?
If you want a slave server to become a master server, simply clear Enable as master server
on the original master server and click OK. In the Management Application's navigation pane,
right-click the slave server which you want to become master server, and select Properties.
Then select Enable as master server. Next, click Add to add slave servers to the new
master server.

How do I ensure that I am actually connected to my slaves?
You can verify the connection to your slaves by clicking Update Status and let the system
report the number of connected slaves back to you.
Event Server installation in a master/slave setup
To run a master/slave setup, choose a Typical installation on the master server and Custom
installation, where you do not install the Event Server service, on the slave server(s). This is because
there can only be one Event Server service in a master/slave setup. If you install more than one Event
Server service, the master server may experience problems with accessing cameras on slave servers.
However, if you have an Event Server installed on the master server and no Event Server installed on
slave servers, you can create alarms that triggers when events occur on the slave. If you cannot see
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an event from the slave server when you create an alarm and enter the source in the Management
Application, this may be because you need to be a user on the slave server with administrator access
before you can see the events on the slave server.
The slave server does not recognize a locally defined Windows user created on the Windows server,
and an event from the slave server is not be available for creating alarms. You must add domain users
to both the master server and the slave server with administrator access. This allows you to see the
events on the slave server and create alarms. If you are set up as a basic user on both the master
server and slave server, with administrator rights on both, you can see events on the slave server and
create alarms when you log in to the master server with this user ID.
By default, the Management Application does not prompt you for a login, but does log you in with the
Windows user ID with which you have logged in to Windows. If you want to log in to the Management
Application as a basic user, you must therefore do the following: Start the Management Application
and go to File > Log Out. This opens a login dialog where you can use your basic user ID to log in.
Master/slave properties
If you have several XProtect Professional servers, you can create a master/slave setup. A
master/slave setup allows users to connect to more than one server at the same time. When users
connect to the master server, they instantly get access to the slave servers as well.
Master server properties
Properties available for XProtect Enterprise and XProtect Professional:
Name
Description
Enable as master server
Select to enable as master server.
Timeout
Set timeout of slave update. See Update Status on Slaves further
below.
Add
Lets you add slave servers. Select Master Server in the list and
click the Add button.
Properties available in XProtect Enterprise only:
Select this to enable support of slaves running XProtect
Professional versions prior to version 8.0.
Pre version 8.0 slaves
Selecting Pre version 8.0 slaves disables the update slave status
feature for all slaves—both pre 8.0 and beyond. See Update status
on slaves further below.
When you select Master Server, the Delete button is disabled and the Add button is enabled
(provided you have selected Enabled as master server). This allows you to add slave servers to the
master server, but prevents your from deleting the master server.
Slave server properties
Name
Description
Address
IP address of the slave server.
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Name
Description
Port
Port number of the slave server.
Delete
Remove a slave server from the list of slave servers. Select the
slave server in the list and click the Delete button.
If you want a slave server to become a master server, clear Enable as master server on the original
master server and click OK. In the Management Application's navigation pane, right-click the slave
server which you want to become master server and select Properties. Then select Enable as
master server. Next click Add to add slave servers to the new master server.
Update status on slaves
In the Master Settings Summary and Slave Settings Summary table area, you can verify/update
added slaves by clicking Update Status. A status dialog runs and afterwards informs you of the status
of your slave server(s).
If you select Pre version 8.0 slaves, it is not possible to update slave status on any slaves and
Update Status is therefore disabled. In the Slave Settings Summary table, slave status on all slaves
is Not applicable.
If you do not select Pre version 8.0 slaves, slave status for pre version 8.0 slaves is Unreachable.
Slave status for 8.0 slaves and beyond reflects the actual status.
Users
About users
The term users primarily refers to users who connect to the surveillance system through their clients.
You can configure such users in two ways:

As
basic users, authenticated by a user name/password combination.

As
Windows users, authenticated based on their Windows login
You can add both types of users through the Configure User Access wizard (see "Manage user
access wizard" on page 66) or individually (see Add basic users (on page 177) and Add Windows
users (on page 177)).
By grouping users, you can specify rights (see "Configure user and group rights" on page 178) for all
users within a group in one go. If you have many users performing similar tasks, this can save you
significant amounts of work. User groups are logical groups created and used for practical purposes in
the Management Application only. They are not in any way connected with user groups from central
directory services. If you want to use groups, make sure you add groups (see "Add user groups" on
page 178) before you add users: you cannot add existing users to groups.
Finally, the Administrators group is also listed under Users. This is a default Windows user group for
administration purpose which automatically has access to the Management Application.
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Add basic users
When you add a basic user, you create a dedicated surveillance system user account with basic user
name and password authentication for the individual user. Note that creating Windows users provides
better security. If you want to include users in groups, make sure you add required groups (see "Add
user groups" on page 178) before you add users: you cannot add existing users to groups.
You can add basic users in two ways: One is through the Configure User Access wizard (see "Manage
user access wizard" on page 66). Alternatively, add Windows users this way:
1. In the Management Application's navigation pane, expand Advanced Configuration,
right-click Users, and select Add New Basic User.
2. Specify a user name. Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
Specify a password, and repeat it to be sure you have specified it correctly.
3. Click OK.
4. Specify General Access (on page 179) and Camera Access (on page 180) properties. These
properties determine the rights of the user.
5. Click OK.
6. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add Windows users
When you add Windows users, you import users defined locally on the server (or from Active
Directory®, supported in XProtect Enterprise 2013 and XProtect Professional 2013) and authenticate
them based on their Windows login. This generally provides better security than the basic user
concept, and it is the method Milestone recommends. If you want to include users in groups, make
sure you add required groups (see "Add user groups" on page 178) before you add users. You cannot
add existing users to groups.
Add Windows users in two ways: One is through the Manage user access wizard (on page 66).
Alternatively, add Windows users this way:
1. In the Management Application's navigation pane, expand Advanced Configuration,
right-click Users, and select Add New Windows User. This opens the Select Users or
Groups dialog.
Note that you can only make selections from the local computer, even if you click the
Locations... button.
2. In the Enter the object names to select box, type the relevant user name(s), then use the
Check Names feature to verify it. If you type several user names, separate each name with a
semicolon. Example: Brian; Hannah; Karen; Wayne.
3. When done, click OK.
4. Specify General Access (on page 179) and Camera Access (on page 180) properties. These
properties will determine the rights of the user.
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5. Click OK.
6. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Users added from a local database logging in with a client should not specify any server name, PC
name, or IP address as part of the user name. Example of a correctly specified user name: USER001.
Example of an incorrectly specified user name: PC001/USER001. The user should still specify a
password and any required server information.
Add user groups
User groups are logical groups created and used for practical purposes in the Management
Application only. They are not in any way connected with user groups from central directory services
such as, for example, Active Directory®.
By grouping users, you can specify rights (see "Configure user and group rights" on page 178) for all
users within a group in one go. If you have many users performing similar tasks, this can save you
significant amounts of work.
Make sure you add groups before you add users: you cannot add existing users to groups.
1. In the Management Application's navigation pane, expand Advanced Configuration,
right-click Users, and select Add New User Group.
2. Specify a name. Names must be unique, and must not contain any of these special
characters: < > & ' " ¥ / : * ? | [ ]
3. Click OK.
4. Specify General access (on page 179) and Camera access (on page 180) properties. These
properties will determine the rights of the group's future members.
5. Click OK.
6. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
7. Now you can add users to the group: in the navigation pane, right-click the group you just
created, and Add basic users (on page 177) or Add Windows users (on page 177) as
required.
Configure user and group rights
User/group rights are configured during the process of adding users/groups, see Add basic Users (on
page 177), Add Windows users (on page 177) and Add user groups (on page 178). Note that you can
also add basic and Windows users through the Manage user access wizard (on page 66). However,
when using the wizard all users you add will have access all to cameras, including any new cameras
added at a later stage.
If you at a later stage want to edit the rights of a user or group:
1. In the Management Application's navigation pane, expand Advanced Configuration, expand
Users, right-click the required user or group, and select Properties.
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2. Edit General Access (on page 179) and Camera Access (on page 180) properties. These
properties determine the rights of the user/group.
3. Click OK.
4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
User properties
User information
Name
Description
User name
Edit the user name. You can only edit this if the selected user is a
Basic user. Names must be unique, and must not contain any of
these special characters: < > & ' " ¥ / : * ? | [ ]
Password
Only editable if the selected user is of the type basic user. Edit the
password. Remember to repeat the password to be sure you have
specified it correctly.
User type
Non-editable field, displaying whether the selected user is of the
type basic user or Windows user group.
Group information
Name
Description
Group name
Edit the group name. Names must be unique, and must not contain
any of these special characters: < > & ' " ¥ / : * ? | [ ]
General access
When you add or edit basic users (see "Add basic users" on page 177), Windows users (see "Add
Windows users" on page 177) or groups (see "Add user groups" on page 178), specify general access
settings:
Name
Description
Live
Ability to access the Live tab in XProtect Smart Client.
Playback
Ability to access the Playback tab in XProtect Smart Client.
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Description
Ability to access setup mode in XProtect Smart Client.
Setup
Tip: By clearing the Live, Playback and Setup check boxes you
can effectively disable the user's/group's ability to use XProtect
Smart Client. You can use this as a temporary alternative to
deleting the user/group, for example while a user is on vacation.
Ability to create and edit views in shared groups in XProtect Smart
Client.
Edit shared views
Edit private views
Every user can access views placed in shared groups. If a
user/group does not have this right, shared groups are protected,
indicated by a padlock icon in XProtect Smart Client.
Ability to create and edit views in private groups in XProtect Smart
Client. Views placed in private groups can only be accessed by the
user who created them. If a user/group does not have this right,
private groups will be protected, indicated by a padlock icon in
XProtect Smart Client. Denying users the right to create their own
views may make sense in some cases, for example, to limit
bandwidth use.
For more information about shared and private views, see the
separate XProtect Smart Client documentation.
Administrator Access
Select the checkbox to allow users to access and work with the
Management Application. If you have more than one Administrator
member, you can clear the checkbox to ensure that other
administrators cannot access the Management Application.
Camera access
When you add or edit basic users (see "Add basic users" on page 177), Windows users (see "Add
Windows users" on page 177) or groups (see "Add user groups" on page 178), you can specify
camera access settings.
In the list of cameras, select the camera(s) you want to work with. Note the last item in the list, Rights
for new cameras when added to the system, with which you can allow the user/group access to any
future cameras.
Tip: If the same features should be available for access for several cameras, you can select multiple
cameras by pressing SHIFT or CTRL on your keyboard while you select.
For the selected camera(s), in the Access check box, specify if the user/group should have access to
live viewing and playback at all. If so, specify if they should have access to both live viewing and
playback and—if this is the case—which sub-features should be available when you work with the
selected camera(s). The sub-features are listed in two columns in the lower part of the window: the left
column lists features related to live viewing, the right column lists features related to playback.
The Camera access settings check boxes work like a hierarchy of rights. If the Access check box is
cleared, everything else is cleared and disabled. If the Access check box is selected, but, for example,
the Live check box is cleared, everything under the Live check box is cleared and disabled.
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Depending on the selected column, the following default features for live or playback from the selected
camera(s) give you the ability to:
Properties available in all XProtect software versions:
Live
Features
Use navigation features for PTZ (Pan-tilt-zoom) cameras.
PTZ
A user/group can only use this right if the user has access to one or
more PTZ cameras.
PTZ preset positions
Use navigation features for moving a PTZ camera to particular
preset positions. A user/group can only use this right if the
user/group has access to one or more PTZ cameras with defined
preset positions.
Manage PTZ presets
Manage PTZ positions in XProtect Smart Client.
Output
Activate output (lights, sirens, door openers, etc.) related to the
selected camera(s).
Events
Use manually triggered events related to the selected camera(s).
This feature is available in XProtect Smart Client only.
Incoming audio
Listen to incoming audio from microphones related to the selected
camera(s). This feature is available in XProtect Smart Client only.
Manual recording
Manually start recording for a fixed time (defined (see "Manual
recording" on page 89) by the surveillance system administrator).
Properties available in XProtect Enterprise and XProtect Professional only:
Outgoing audio
Talk to audiences through speakers related to the selected
camera(s). This feature is available in XProtect Smart Client only.
Properties available in all XProtect software versions:
Playback
Features
AVI/JPEG export
Export evidence as movie clips in AVI format and as still images in
JPEG format.
Database export
Export evidence in database format. This feature is available in
XProtect Smart Client only.
Sequences
Use the Sequences feature when playing back video from the
selected camera.
Smart search
Search for motion in one or more selected areas of images from the
selected camera. This feature is available in XProtect Smart Client
only.
Recorded audio
Listen to recorded audio from microphones related to the selected
camera(s).
You cannot select a feature, if the selected camera does not support the relevant feature. For example,
PTZ-related rights are only available if the relevant camera is a PTZ camera. Some features depend
on the user’s/group’s General Access (on page 179) properties.
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Square-filled check boxes can appear in the lower part of the window if you have selected several
cameras and a feature applies for some but not all of the cameras. Example: For camera A, you have
selected that use of the Events is allowed, for camera B, you have not allowed this. If you select both
camera A and camera B in the list, the Events check box in the lower part of the window is
square-filled. Another example: Camera C is a PTZ camera for which you have allowed the PTZ
preset positions feature whereas camera D is not a PTZ camera. If you select both camera C and
camera D in the list, the PTZ preset positions check box is square-filled.
Alarm management
When you add or edit basic users (see "Add basic users" on page 177), Windows users (see "Add
Windows users" on page 177) or groups (see "Add user groups" on page 178), specify their XProtect
Smart Client alarm management rights:
Name
Description
Allows users of the XProtect Smart Client to:
Manage

Manage alarms (for example, change priorities of alarms
and re-delegate alarms to other users)

Acknowledge alarms—in the XProtect Smart Client's alarm
list and maps.

Change state (for example from New to Assigned) of
several alarms simultaneously (otherwise state must be
changed on a per-alarm basis).
Allows users of the XProtect Smart Client to:
View
Disable

View alarms

Print alarms reports.
Allows users of the XProtect Smart Client to disable alarms.
Access control management
When you add or edit basic users (see "Add basic users" on page 177), Windows users (see "Add
Windows users" on page 177) or groups (see "Add user groups" on page 178), specify access control
settings:
Name
Description
Use Access Control
Allows the relevant user to use any access control-related features
in XProtect Smart Client.
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Services
About services
The following services are all automatically installed on the XProtect Professional server if you run a
Typical installation. By default, services run transparently in the background on the XProtect
Professional server. If you need to, you can start and stop services separately from the Management
Application, see Start and stop services (on page 183).
Service
Description
Milestone Recording Server
service
A vital part of the surveillance system. Video streams are only
transferred to XProtect Professional while the Recording Server
service is running.
Provides access to the surveillance system for users who log in with
XProtect Smart Client.
Milestone Image Server
service
Note: If the Image Server service is configured in Windows Services
to log in with another account than the Local System account, for
example as a domain user, installed instances of XProtect Smart
Client on other computers than the surveillance server itself are not
able to log in to the server using the server's host name. Instead,
those users must enter the server's IP address.
Milestone Image Import
service
Used for fetching pre- and post-alarm images, and storing the
fetched images in camera databases. Pre- and post-alarm images
is a feature available for selected cameras only that enables
sending of images from immediately before and after an event took
place from the camera to the surveillance system via e-mail. Preand post-alarm images should not be confused with the XProtect
Professional pre- and post-recording feature (see "Recording" on
page 102).
Milestone Log Check service
Performs integrity checks on XProtect Professional log files. For
more information, see Overview of Logs.
Milestone Event Server
service
Manages all alarms and map-related communication. It stores
events, image files and map configurations, and makes status
information about the surveillance system available.
Milestone Mobile service
Manages the communication between the Recording Server and
mobile devices (such as smartphones and tablets) and between the
Recording Server and web browsers.
If you run a Custom installation, you can choose not to install the Mobile server and/or the Event
Server. If you do so, the Mobile service and/or the Event Server service will not be seen in your
Services overview.
Start and stop services
On an XProtect Professional server, several services (see "About services" on page 183) by default
run in the background. If you need to, you can start and stop each service separately:
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1. In the Management Application's Navigation pane, expand Advanced Configuration and
select Services. This displays the status of each service.
2. You can now stop each service by clicking the Stop button. When a service is stopped, the
button changes to Start, allowing you to start the service again when required.
Tip: Occasionally, you may want to stop a service and start it again immediately after. The
Restart button allows you to do just that with a single click.
Servers
Mobile server
About Mobile server
A Mobile server handles log-ins to the system from Milestone Mobile client (see "About Milestone
Mobile client" on page 15) from a mobile device or XProtect Web Client (see "About XProtect Web
Client" on page 16).
Upon correct login, the Mobile server distributes video streams from relevant recording servers to
Milestone Mobile client. This offers an extremely secure setup, where recording servers are never
connected to the Internet. When a Mobile server receives video streams from recording servers, it also
handles the complex conversion of codecs and formats allowing streaming of video on the mobile
device.
Important: Before you begin the installation of the Mobile server, make sure you are logged in with an
account that has administrator rights. Installation cannot be successful if you use a standard user
account.
About Video push
Video push is feature in your Milestone Mobile client that allows you to use your mobile device's
camera to, for example, collect evidence when you investigate an alarm or event. You do this by
sending a video stream from your mobile device to your system. In the Mobile server settings, you can
set up how many users should be able to use the Video push feature in the system.
About saving configuration changes in XProtect Enterprise 8.0 and
streamlined software versions
The following applies to XProtect Enterprise 8.0, XProtect Professional 8.0, XProtect Express 1.0,
XProtect Essential 2.0 and XProtect Go 2.0 software versions only.
If you are logged into the Milestone Mobile client and are watching one or more cameras views while
at the same time changing configuration in the Management Application, the live video from the
camera may freeze in the Milestone Mobile client if you click File > Save in the Management
Application.
To avoid this scenario, you must restart the Milestone Mobile service manually. See the Windows Help
for information about how to do this. If you are using newer versions of XProtect, the Milestone Mobile
service restarts with the other services and no user action is required.
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Add/edit a Mobile server
1. Go to Servers > Mobile Servers. From the menu that appears, select Create New. Fill in/edit
the needed properties.
IMPORTANT: If you edit settings for Login method, All cameras view and Outputs and events,
while you are connected to the Milestone Mobile client, you must restart the Milestone Mobile client for
the new settings to take effect.
Add a Video push channel
Each Video push channel requires a separate camera license.
To add a Video push channel (see "About Video push" on page 184), do the following:
1. On the Video Push tab, select the Video push checkbox to enable the functionality.
2. In the bottom right corner, click Add to add a video push channel to the Channels mapping.
3. Channels are mapped to devices through user names. Select a user name from a user
account already set up in your system to associate with the relevant Video push channel.
If you do not associate the Video push channel with an already created user, you cannot use
Video push in your Milestone Mobile client when you log in.
4. Add the Video push driver as a hardware device (see "Add a Video push driver as a hardware
device" on page 185) to the system. You must choose the Manual hardware device detection
method as the Video push driver does not show up in automatic hardware searches.
5. On the Video Push tab, click Find Cameras. If successful, the newly added Video push driver
appears in this list. Save your configuration to make the Video push driver ready for use.
You can remove video push channels you do not require. To do so, select the relevant channel and
click Remove in the bottom right corner.
Add a Video push driver as a hardware device
If you add a Video push channel, you must add the Video push driver to your Management
Application/Management Client. To do so:
1. Open the Add New Hardware Wizard in your Management Application/Management Client.
2. Choose the Manual option. The Video push driver will not be detected in automatic hardware
searches.
3. Specify hardware device settings (see "Add hardware devices settings" on page 185) and
select the hardware driver manually.
4. Once finished, your Video push driver must be associated with your Video push channel. To
do so, return to your Mobile server > Video Push tab and click Find Cameras.
Add hardware devices settings
Specify the following settings when you add a Video Push driver in the Add Hardware Devices
wizard:
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Name
Description
Use:
Select if the Video push driver should added to the XProtect video
management system.
Address:
Type in the Milestone Mobile server IP address.
Type in the port number for your Video push driver. The default
port is 80. The port is for communication between the Milestone
Mobile server and your XProtect server.
Port:
Important: The port number you set must be identical with the
port number you set when you specify your Video push settings
(see "Video Push" on page 187). If the port numbers are not
identical, your Video push channel will not work.
User name:
Select the same user name as associated with the Video push
channel when you added (see "Add a Video push channel" on
page 185) this.
Password:
Type in the password for the Video push driver. The password for
your Video push driver is Milestone (this cannot be changed).
Hardware Driver:
Select the Video push driver.
Verified:
Select if the Video push driver runs on a secured HTTPS
connection.
Once finished, go back to your Milestone Mobile server > Video Push tab and click Find Cameras to
finish setting up the Video push channel.
Mobile server settings
General
Fill in and specify general settings for the Mobile server:
Name
Description
Server name
Name of the Mobile server.
Description
Description of the Mobile server.
Mobile server
Choose between all Mobile servers currently installed to the
specific XProtect system. Only Milestone Mobile servers that are
running are shown in the list.
Connection type
Possible methods are: HTTP only, HTTP and HTTPS or HTTPS
Only.
Client timeout (HTTP)
Default time frame (30 sec.) for how often the Mobile server client
must indicate to the Mobile server server that it is up and running.
Milestone recommends that you do not increase the time frame.
Login method
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Select how you want to log in to the Mobile server server should
take place. Possible methods are: Automatic, Windows Only or
Basic Only.
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Name
Description
XProtect Web Client
Enable the use of XProtect Web Client.
Enable all cameras view
Enable/disable viewing of All Cameras view. This view contains all
cameras on a recording server (user rights permitting).
Enable actions
Enable/disable actions in Milestone Mobile clients.
Enable keyframes
Enable/disable video stream to stream key frames only. Enabling
key frames only reduces bandwidth usage.
Configuration backup
Import or export your Milestone Mobile server configuration. Your
system stores the configuration in an XML file.
Server Status
See the status details for your Mobile server. The details are read-only:
Name
Description
Server active since
Shows how long the Mobile server has been running since it was
last stopped.
CPU usage
Shows current CPU usage on the Mobile server.
Internal bandwidth
Shows the current bandwidth in use between the Mobile server and
the relevant recording server.
External bandwidth
Shows the current bandwidth in use between the mobile device and
Mobile server.
User Name column
Shows user name(s) of the Mobile server user(s) connected to the
Mobile server.
State column
Shows the current relation between the Mobile server and the
Milestone Mobile client user in question. Is the user connected (a
state preliminary to servers exchanging keys and encrypting
credentials) or is he/she actually logged in? Possible states are:
Connected and Logged In XProtect.
Bandwidth Usage column
Shows the level of bandwidth used by the Mobile server client user
in question.
Live Streams column
Shows the number of live video streams currently open for the
Milestone Mobile client user in question.
Playback Streams column
Shows the number of playback video streams currently open for the
Mobile client user in question.
Video Push
If you enable Video push, specify the following settings:
Name
Description
Video push
Enable Video push on the Mobile server.
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Name
Description
Number of channels
Specify the number of enabled Video push channels in your
XProtect system.
Channel column
Shows the channel number for the relevant channel. Non-editable.
Port
Port number for the relevant Video push channel.
MAC
MAC address for the relevant Video push channel.
User Name
Enter the user name associated with the relevant video push
channel.
Camera Name
Shows the name of the camera if the camera has been identified.
Once you have completed all necessary steps (see "Add a Video push channel" on page 185), click
Find Cameras to search for the relevant camera.
Export
Specify the following settings for exported recordings:
Name
Description
Export
Select to enable export in clients.
Include timestamps
Select to add timestamps to exported video.
Used codec for AVI files
Choose a codec to use to encode your exported AVI video files.
Export to
Specify the location to which recordings should be exported.
Enter the number of days to pass before recordings are deleted.
Delete exported recordings
older than
Note that if the value is set to 1 day, exported files are deleted up to
10 minutes from the applied change, not immediately. Users can
restart the Mobile server manually to make the changes take effect
immediately.
Limit size of exports folder to
Enter a number to set a maximum limit for the folder to which the
recordings are exported.
View exports of other users
Select this check box to enable users to be able to view exports
made by other users.
Automatic exports
If you want to set up your system to automatically export video when a certain event occurs, you must
set up rules to instruct the system about when to carry out automatic exports:
Enabled
Select this check box to enable automatic exports.
In the columns below the Enabled check box is a list of all automatically exported video. See the
following details for individual automatic exports:
Name column
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Name of the rule.
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Item column
Item that triggers the automatic export.
Event column
Shows event that triggers the automatic export.
Camera column
Camera from which the video is recorded.
Duration column
Length of the exported video file.
Export type column
Indicates whether the export file format is database format or AVI
format.
Exported recordings
In the columns, see the following details for every individual exported recording:
Name column
Name of the exported recording.
State column
State of the exported recording.
Camera column
The camera that provided the exported recording.
Timestamp column
The point of time when the export took place.
Duration column
The length of the exported recording.
User column
The name of the user who provided the exported recording.
MB column
The size of the exported recording.
Tip: Click Refresh to update the list of exported recordings shown.
Mobile Server Manager
About Mobile Server Manager
The Mobile Server Manager is a tray-controlled feature connected to Mobile server. Right-clicking the
Mobile Server Manager icon in the system tray opens a menu from which you can easily access
Mobile server functionality. You can:

Open XProtect Web Client (see "Access XProtect Web Client" on page 16)

Start, stop and restart the Mobile service (see "Start, stop and restart Mobile service" on page
191)

Fill in or change surveillance server credentials (see "Fill in/edit surveillance server credentials"
on page 191)

Show/edit port numbers (on page 191)

Edit certificate (on page 190)

Open today's log file (see "About accessing logs and exports" on page 190)

Open log folder (see "About accessing logs and exports" on page 190)

Open export folder (see "About accessing logs and exports" on page 190)
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
Show Mobile server status (see "About show status" on page 190)

Access the Milestone Mobile Help website (where you find manuals, frequently asked
questions (FAQs) and product demonstration videos.)
About show status
If you right-click the Mobile Server Manager and select Show Status... (or double-click the Mobile
Server Manager icon), a window opens, showing the status of the Mobile server. You can see the
following:
Name
Description
Server running since:
Time and date of the time when the Mobile server was last started.
Connected users:
Number of users currently connected to the Mobile server.
CPU usage:
How many % of the CPU is currently being used by the Mobile
server.
CPU usage history:
A graph detailing the history of CPU usage by the Mobile server.
About accessing logs and exports
The Mobile Server Manager lets you quickly access the log file of the day, open the folder to which
logs files are saved, and open the folder to which exports are saved.
To open any one of these, right-click the Mobile Server Manager and select Open Today's Log File,
Open Log Folder or Open Export Folder respectively.
Important: If you uninstall Milestone Mobile from your system, its log files are not deleted.
Administrators with proper rights can access these log files at a later timer, or decide to delete them if
they are not needed any longer. The default location of the log files is in the ProgramData folder. If you
change the default location of log files, existing logs are not copied to the new location nor are they
deleted.
Edit certificate
If you want to use a secure HTTPS protocol to establish connection between your mobile device or the
XProtect Web Client and the Mobile server, you must have a valid certificate for the device or web
browser to accept it without warning. The certificate confirms that the certificate holder is authorized to
establish the connection.
When you install the Mobile server, you generate a self-signed certificate if you run a Typical
installation. If you run a Custom installation, you get the choice between generating a self-signed
certificate or loading a file containing a certificate issued by another trusted site. If you, at a later point,
want change the certificate you use, you can do this from the Mobile Server Manager.
1. Right-click the Mobile Server Manager and select Edit Certificate...
2. Choose whether you want to either:
o
Generate a self-signed certificate or
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Load a certificate file.
Generate a self-signed certificate
1. Choose the Generate a self-signed certificate option and click OK.
2. Wait for a few seconds while the system installs the certificate.
3. Once finished, a window opens and informs you that the certificate was installed successfully.
The Mobile service is restarted for the changes to take effect.
Locate a certificate file
1. Choose the Load a certificate file option.
2. Fill in the path for the certificate file or click the ... box to open a window where you can browse
for the file.
3. Fill in the password connected to the certificate file.
4. When finished, click OK.
Note that HTTPS is not supported on Windows XP and Windows 2003 operating systems and works
on Windows Vista or newer Windows OS only.
Fill in/edit surveillance server credentials
1. Right-click the Mobile Server Manager and select Surveillance Server Credentials...
2. Fill in the Server URL
3. Select what user you want to log in as:
o
Local system administrator (no credentials needed) or
o
A specified user account (credentials needed)
4. If you have chosen a specified user account, fill in User Name and Password.
5. When finished, click OK.
Show/edit port numbers
1. Right-click the Mobile Server Manager and select Show/Edit Port Numbers...
2. To edit the port numbers, fill in the relevant port number. You can indicate a standard port
number (for HTTP connections) and/or a secured port number (for HTTPS connections).
3. When finished, click OK.
Start, stop and restart Mobile service
If needed, you can start, stop and restart the Mobile service from the Mobile Server Manager.
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To perform any of these tasks, right-click the Mobile Server Manager and select Start Mobile service,
Stop Mobile service or Restart Mobile service respectively.
Alarms
About alarms
The Alarms feature is a Milestone Integration Platform (MIP) (see "About MIP plug-ins" on page
199)-based feature that uses functionality handled by the Event server. It provides central overview
and control of alarms in any number of system installations throughout your organization.
You can configure alarms to be generated based on either:

Internal events (system-related): for example motion, server responding/not responding,
archiving problems, lack of disk space, and so on.

External events (integrated): for example events from access control systems or license
plate recognition.
The Alarms feature also handles general alarms settings and alarm logging.
About configuring alarms
Alarm configuration includes among other things:

Dynamic setup of alarm handling (see "Add an alarm" on page 194) based on users access
rights

Central overview of all components: servers, cameras, and external units

Setup of central logging of all incoming alarms and system information

Handling of plug-ins, allowing customized integration of other systems, for example external
access control or VCA-based systems.
About viewing alarms
The following can play a role with regards to alarms and who can view/control/manage them and to
what degree. This is because alarms are controlled by the visibility of the object causing the alarm.

Source/device visibility: if the device causing the alarm is not set to be visible to the user, the
user cannot see the alarm in the alarm list in the XProtect Smart Client. See Configure User
Access wizard (see "Manage user access wizard" on page 66).

Right to trigger manually defined events: if manually defined events (see "Add a manual event"
on page 124) are available in your XProtect Professional system, these can determine if the
user can trigger selected manually defined events in the XProtect Smart Client. See Configure
User Access wizard (see "Manage user access wizard" on page 66).

External plug-ins: if any external plug-ins are set up in your system, these might control user's
rights to handle alarms.
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General access rights: can determine whether the user is allowed to (only) view or also to
manage alarms. See Configure User Access wizard (see "Manage user access wizard" on
page 66).
About time profiles for alarms
Alarms can also be based on time profiles (for alarms) (see "Add a time profile (for alarms)" on page
195).
Time profiles for Alarms are periods of time to use when youcreate alarm definitions. You can, for
example, create a time profile for alarms covering the period from 2.30 PM till 3.30 PM on Mondays,
and then use the time profile to make sure that certain alarm definitions are only enabled within this
period of time.
About alarms and XProtect Central/XProtect Analytics Generic VA
To a large extent, the Alarms feature covers the same functionality as XProtect Central.
However, configuration of former XProtect Central functionality is now included in the Alarms feature.
XProtect Central was an independent product consisting of two parts: a dedicated server and a
number of dedicated clients. Alarms, on the other hand, is an integrated part of XProtect Professional.
This means that much configuration needed in XProtect Central has become redundant with the
introduction of Alarms. Client-wise, the Alarms feature uses the XProtect Smart Client. However, you
must still configure the features Alarms, Time Profiles (for Alarms) and General Settings in the
Management Application. These features are very similar to XProtect Central. You cannot reuse old
alarm and map definitions from XProtect Central. You must redefine your alarms and maps definitions
in the Alarms feature.
Similarly, the Alarms feature also covers the same functionality as XProtect Analytics Generic VA.
What was before before a plug-in to XProtect Analytics is now an integrated part of the Alarms feature
and covers the same functionality.
About alarms in the XProtect Smart Client
To ease overview, delegation and handling of alarms, these appear in the XProtect Smart Client alarm
list where you can view and manage these (reassign, change status, comment, and similar). They can,
if relevant, be integrated with the map functionality (see "About maps" on page 194). The Alarms
feature is a powerful monitoring tool, providing instant overview of alarms and possible technical
problems.
IMPORTANT: You can only view alarms based on the Alarms feature in XProtect Smart Client 6.0 if
you run XProtect Smart Client 6.0 in a 32-bit version—not in a 64-bit version.
Tip: You can use manual events for triggering alarms and, if required, use the same event to trigger
several different alarms.
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About maps
With maps as an integrated part of alarms, you get a physical overview of your surveillance system:
with the possibility to assign cameras to a map, you can always tell where alarms originate, which
cameras are placed where, and in what direction are they pointing. Also, you can use maps to
navigate from large perspectives to detailed perspectives, and vice versa: for example, a state map
can have hot zones (small icons on the map) that point to more detailed maps of cities, neighborhoods,
streets, floor plans, and so on.
Example: Hierarchy of maps
All user-interaction with maps, including adding and maintaining maps, takes place in XProtect Smart
Client. For detailed information, see the XProtect Smart Client documentation.
Example: Map in XProtect Smart Client
In order to use maps, the Event Server service must be running. The Event Server service is
automatically included if you run a Typical installation of your surveillance server installation (see
"Install your surveillance server software" on page 25).
Add an alarm
For a detailed overview of Alarms and how the feature works, see About alarms (on page 192).
To add/configure an alarm, do the following:
1. In the Management Application's navigation pane, expand Alarms, right-click Alarm
Definition and select Create New.
2. Specify required properties (see "Alarms definition" on page 195).
3. Click OK.
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4. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
Add a time profile (for alarms)
Time profiles are periods of time used for the Alarms feature only.
To add a time profile for an alarm, do the following:
1. In the Management Application's navigation pane, expand Alarms, right-click Time Profiles,
and select Create New. The small month overview in the top right corner of the Time Profile
Properties window can help you get a quick overview of the time periods covered by the time
profile, as dates containing specified times are highlighted in bold.
2. In the calendar, select the Day View, Week View, or Month View tab, then right-click inside
the calendar and select either Add Single Time... or Add Recurring Time....
3. If you select Add Single Time..., specify Start time and End time. If the time is to cover whole
days, select the All-day event box.
—or—
If you select Add Recurring Time..., specify time range, recurrence pattern, and range of
recurrence.
4. Click OK.
5. Save your configuration changes by clicking Save in the yellow notification bar in the
upper-right corner of the Management Application.
When you edit an existing time profile, remember that a time profile may contain more than one time
period, and that time periods may be recurring.
Analytics events (see "Overview of events and output" on page 120) are typically data received from
external third-party video content analysis (VCA) (see "VCA" on page 219) providers. An example of a
VCA-based system could be an access control system.
Alarms properties
Alarms definition
When you configure Alarm definitions (see "Add an alarm" on page 194), specify the following:
Name
Description
Enable
Enables the Alarms feature.
Name
Enter a name. The alarm's name appears whenever the alarm is
listed.
Alarm names do not have to be unique.
Description
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Enter a description (optional).
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Name
Triggering event
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Description
This first list shows both system-related events and events from
plug-ins (for example access control systems or similar).
From the second list, select the event message to use when the
alarm is triggered.
Select which cameras and/or other devices the event should
originate from in order to trigger the alarm. Plug-in defined sources,
for example license plate recognition, access control systems and
MIP-plugins appear in the list if installed.
Your options depend upon which type of event you have selected.
Time profile
Event based
If you select Time profile, you must select when the alarm should
be enabled for triggering. If you have not defined alarm time profiles
(see "Add a time profile (for alarms)" on page 195), you will only be
able to select Always. If you have defined one or more time
profiles, they will be selectable from this list.
If you select Event based, you must select which events should
start and stop the alarm. Events available for selection are
hardware events defined on cameras, video servers and input. You
can also use global/manual event definitions (see "Add a manual
event" on page 124).
Note that when you select Event based, you cannot define alarms
based on outputs—only on inputs.
Time Limit
Select the time-limit within which the operator must respond to the
alarm.
Events triggered
Select the event to be triggered if the operator does not react
withing the time limit specified in Time limit. This could be, for
example, sending an email, SMS or similar.
Related cameras
Select (a maximum of 15) cameras for inclusion in the alarm
definition even though they are not themselves triggering the alarm.
This can be relevant, for example, if you have selected an external
event message (such as a door being opened) as the source of
your alarm. By defining one or more cameras near the door, you
could attach the cameras' recordings of the incident to the alarm.
Select a map to associate with the alarm definition.
Related map
The selected map is automatically be shown in XProtect Smart
Client whenever the alarm is listed. This might help you to quicker
identify the physical location of the alarm.
Initial alarm owner
Select a default user responsible for the alarm. You can only select
from users allowed to view all cameras and/or other devices
selected as source(s) for the event causing the alarm.
Initial alarm priority
Select a priority (High, Medium or Low) for the alarm. Priorities can
be used for sorting purposes and workflow control in the Smart
Client.
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Name
Description
Initial alarm category
Select a category to which the alarm should initially be assigned.
This could be, for example, Building01, Burglary, ElevatorEast or
similar, depending on which categories have been defined.
Event triggered by alarm
Define an event to be triggered by the alarm in the Smart Client (if
needed).
Auto-close alarm
Select if the alarm should automatically be closed upon a particular
event. This is possible for alarms triggered by some (but not all)
events.
See also Alarm data settings (on page 197) and Alarm sound settings (see "Sound settings" on page
198) for further information on how to configure alarm settings.
Alarm data settings
When you configure alarm data settings, specify the following:
Alarm Data Levels tab, Priorities
Name
Description
Level
Add new priorities with level numbers of your choosing or use/edit
the default priority levels (numbers 1, 2 or 3). These priority levels
are used to configure the Initial alarm priority setting (see "Alarms
definition" on page 195).
Name
Type a name for the entity. You can create as many as you like.
Sound
Select the sound to be associated with the alarm. Use one if the
default sounds or add more in Sound Settings (on page 198).
Alarm Data Levels tab, States
Level
In addition to the default state levels (numbers 1, 4, 9 and 11, which
can not be edited or reused), add new states with level numbers of
your choosing. These state levels are only visible in the Smart
Client's Alarm List.
Name
Type a name for the entity. You can create as many as you like.
Alarm Data Levels tab, Categories
Level
Add new categories with level numbers of your choosing. These
category levels are used to configure the Initial alarm category
setting (see "Alarms definition" on page 195).
Name
Type a name for the entity. You can create as many as you like.
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Alarm List Configuration tab
In Available columns, use > to select which columns should be available in the XProtect Smart Client
Alarm List. Use < to clear selection. When done, Selected columns should contain the items to be
included.
Reasons for Closing
tabEnable
Select to enable that all alarms must be assigned a reason for
closing before they can be closed.
Reason
Add reasons for closing that the user can choose between when
closing alarms. Examples could be "Solved-Trespasser" or "False
Alarm". You can create as many as you like.
Sound settings
When you configure Sound Settings, specify the following:
Name
Description
Select the sound to be associated with the alarm. The list of sounds
contain a number of default Windows sounds. These cannot be
edited. However, you can add new sounds of the file type .wav, but
only if these are encoded in Pulse Code Modulation (PCM).
Sounds
Add
Remove
Test
Although the default sounds are standard Windows sound-files,
local Windows settings might cause these to sound different on
different machines. Some users might also have deleted one or
more of these sound-files and will therefore be unable to play them.
To ensure an identical sound all over, you should import and use
your own .wav files encoded in PCM.
Lets you add sounds. Browse to the sound to upload one or
several .wav files.
Remove a selected sound from the list of manually added sounds.
Default sounds cannot be removed.
Lets you test the sound. In the list, select the sound. The sound will
be played once.
Time profile
When you configure Time profiles (see "Add a time profile (for alarms)" on page 195), specify the
following:
Component
Requirement
Name
Type a name for the time profile.
Description
Enter a description (optional).
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Component
Requirement
Add Single Time
Right-click the calendar and select Add Single Time. Specify Start
time and End time. If the time covers whole days, select All-day
event.
Add Recurring Time
Right-click the calendar and select Add Recurring Time. Specify
the time range, recurrence pattern, and range of recurrence.
Right-click the calendar and select Edit Time. Specify Start time
and End time. If the time covers whole days, select All-day event.
Edit Time
When you edit an existing time profile, remember that a time profile
may contain more than one time period, and that time periods may
be recurring. If you want your time profile to contain additional
periods of time, add more single times or recurring times.
MIP plug-ins
About MIP plug-ins
If you install MIP (Milestone Integration Partner) plug-ins to your XProtect Professional, the plug-ins
can be found in the Management Application's navigation pane, expand Advanced Configuration,
under MIP Plug-ins.
You can assign MIP-related user rights to users and user groups. You do this from the Management
Application's navigation pane, expand Advanced Configuration, expand Users, right-click the
relevant user and select Properties. Under the Alarm Management tab, a tab that allows access to
MIP settings for the selected user is located.
You can also use online activation (see "About activating licenses" on page 36) in connection with
licensing schemes of MIP-related plug-ins.
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Backup and restore configuration
About backup and restore of configurations
Milestone recommends that you make regular backups of your XProtect Professional configuration
(cameras, schedules, views, and so on) as a disaster recovery measure. While it is rare to lose your
configuration, it can happen under unfortunate circumstances. Luckily, it takes only a minute to back
up your existing configuration.
Back up system configuration
The following describes how to back up your configuration in XProtect Professional 7.0. If you need
information about how to back up a configuration from an earlier version of XProtect Professional see
Upgrade from a previous version (on page 27).
In the following, we assume that you have not changed your system's default configuration path (see
"Default File Paths" on page 45), which is C:¥Program Data¥Milestone¥Milestone Surveillance on
servers running all supported operating systems. If you have changed the default configuration path,
you must take your changes into consideration when using the method described in the following.
The backup described here is a backup of your entire surveillance system setup (including, among
other things, log files, event and Matrix configuration, restore points, view groups as well as
Management Application and XProtect Smart Client configuration). Alternatively, you can export your
configuration as a backup (see "Export and import management application configuration" on page
204), which is limited to the Management Application configuration.
To back up:
1. Make a copy of the folder C:¥Program Data¥Milestone¥Milestone Surveillance and all of
its content.
2. Open the folder C:¥Program Files¥Milestone¥Milestone Surveillance¥devices, and verify if
the file devices.ini exists. If the file exists, make a copy of it. The file exists if you have
configured video properties (see "General" on page 97) for certain types of cameras. For such
cameras, changes to the properties are stored in the file rather than on the camera itself.
3. Store the copies away from the
stolen or otherwise affected.
server, so that they are not affected if the server is damaged,
Remember that a backup is a snapshot of your system configuration at the time of backing up. If you
later change your configuration, your backup does not reflect the most recent changes. Therefore,
back up your system configuration regularly.
Tip: When you back up your configuration as described, the backup includes restore points (see
"Restore system configuration from a restore point" on page 206). This allows you to not only restore
the backed-up configuration, but also to revert to an earlier point in that configuration if you need to.
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Restore system configuration
1. If XProtect Professional is used on a server running any supported operating system, copy the
content of the backed-up Milestone Surveillance folder into C:¥Program
Data¥Milestone¥Milestone Surveillance.
2. If you backed up the file devices.ini, copy the file into C:¥Program
Files¥Milestone¥Milestone Surveillance¥devices.
Back up and restore alarm and map configuration
Available functionality depends on your product version.
It is important that you regularly back up your alarm and map configurations. You do this by backing
up the event server, which handles your alarm and map configuration as well as the Microsoft® SQL
Server Express database, which stores your alarm data. This enables you to restore your alarm and
map configuration in a possible disaster recovery scenario.
Tip: Backing up also has the added benefit that it flushes the SQL Server Express database’s
transaction log.
When you back up and restore alarm and/or map configuration, you must do it in the following order:
Prerequisites

You must have administrator rights on the SQL Server Express database when you back
up or restore your alarm configuration database on the SQL Server Express. Once you are
done backing up or restoring, you only need to be a database owner of the SQL Server
Express database.

Microsoft® SQL Server Management Studio Express, a tool you can download for free
from www.microsoft.com/downloads. Among its many features for managing SQL Server
Express databases are some easy-to-use backup and restoration features. Download and
install the tool on your existing surveillance system server and on a possible future surveillance
system server (you will need it for backup as well as restoration).
Step 1: Stop the Event Server service
Stop the event server service to prevent configuration changes from being made:
1. On your surveillance system server, click Start > Control Panel > Administrative Tools >
Services.
2. Right-click the Event Server, click Stop.
This is important since any changes made to alarm configurations—between the time you create a
backup and the time you restore it—will be lost. If you make changes after the backup, you must make
a new backup.
Note that alarms are not generated while the Event Server service is stopped. It is important that you
remember to start the service again once you have finished backing up the SQL database.
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Step 2: Back up alarms data in SQL Server Express database
1. Open Microsoft SQL Server Management Studio Express from Windows' Start menu by
selecting All Programs > Microsoft SQL Server 2008 > SQL Server Management Studio
Express.
2. When you open the tool, you are prompted to connect to a server. Specify the name of the
required SQL Server and connect with administrator user credentials. You do not have to type
the name of the SQL server: if you click inside the Server name field and select <Browse for
more...>, you can select the SQL Server from a list instead.
3. Once connected, you see a tree structure in the Object Explorer in the left part of the window.
Expand the SQL Server item, then the Databases item, which contains your entire alarm
configuration.
4. Right-click the VIDEOOSDB database, and select Tasks > Back Up...
5. On the Back Up Database dialog's General page, do the following:
o
Under Source: Verify that the selected database is VIDEOOSDB and that the backup type
is Full.
o
Under Destination: A destination path for the backup is automatically suggested. Verify
that the path is satisfactory. If not, remove the suggested path, and add another path of
your choice.
6. On the Back Up Database dialog's Options page, under Reliability, select Verify backup
when finished and Perform checksum before writing to media.
7. Click OK to begin the backup. When backup is finished, you will see a confirmation.
8. Exit Microsoft SQL Server Management Studio Express.
Tip: If you do not have SQL Server Management Studio Express, you can download it for free from
www.microsoft.com/downloads.
Tip: VIDEOOSDB is the default name of the database containing the system configuration. If you can
find the database, but it is not called VIDEOOSDB, it could be because you gave the database
another name during the installation. In this procedure, we assume that the database uses the default
name.
Step 3: Reinstall XProtect Professional (if needed).
Do not install XProtect Professional on a mounted drive. A mounted drive is a drive that is attached to
an empty folder on an NTFS (NT File System) volume, with a label or name instead of a drive letter. If
you use mounted drives, critical system features may not work as intended. You do not, for example,
receive any warnings if the system runs out of disk space.
Before you start: Shut down any existing surveillance software. If you are upgrading, read Upgrade
from a previous version (on page 27) first.
1. Run the installation file. Depending on your security settings, you may receive one or more
security warnings. Click the Run button if you receive a warning.
2. When the installation wizard starts, select language for the installer and then click Continue.
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3. Select if you want to install a trial version of XProtect Professional or indicate the location of
your license file.
4. Read and accept the license agreement, and indicate if you want to participate in the
Milestone data collection program.
5. Select Typical or Custom installation. If you select Custom installation, you can select
application language, which features to install and where to install them.
6. Let the installation wizard complete.
You can now begin to configure your XProtect Professional through its Management Application. For
more information, see Get your system up and running (on page 30).
Step 4: Restore alarms data in SQL Server Express database
Luckily, most users never need to restore their backed-up alarm data, but if you ever need to, do the
following:
1. In the Windows Start menu, open Microsoft SQL Server Management Studio Express.
2. Connect to a server. Specify the name of the required SQL Server, and connect using the user
account the database was created with.
3. In the Object Explorer on the left, expand SQL Server < Databases, right-click the
VIDEOOSDB database, and then select Tasks > Restore > Database...
4. In the Restore Database dialog, on the General page, under Source for restore, select
From device and click <Browse for more...>, to the right of the field. In the Specify Backup
dialog, make sure that File is selected in the Backup media list. Click Add.
5. In the Locate Backup File dialog, locate and select your backup file VIDEOOSDB.bak. Then
click OK. The path to your backup file is now listed in the Specify Backup dialog.
6. Back on the Restore Database dialog's General page, your backup is now listed under Select
the backup sets to restore. Make sure you select the backup by selecting the check box in
the Restore column.
7. Now go to the Restore Database dialog's Options page, and select Overwrite the existing
database. Leave the other options as they are, and then click OK to begin the restoration.
When the restore is finished, you see a confirmation.
8. Exit Microsoft SQL Server Management Studio Express.
Tip: If you do not have SQL Server Management Studio Express, you can download it for free from
www.microsoft.com/downloads.
Tip: You do not have to type the name of the SQL server: If you click inside the Server name field and
select <Browse for more...>, you can select the required SQL Server from a list instead.
Tip: If you get an error message telling you that the database is in use, try exiting Microsoft SQL
Server Management Studio Express completely, then repeat steps 1-8.
Tip: VIDEOOSDB is the default name of the database containing the system configuration. If you can
find the database, but it is not called VIDEOOSDB, it could be because you gave the database
another name during installation. In the following, we assume that the database uses the default
name.
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Step 5: Restart the Event Server service
During the restore process, the Event Server service is stopped to prevent configuration changes
being made until you are done. Remember to start the service again:
1. On your surveillance system server, click Start > Control Panel > Administrative Tools >
Services.
2. Right-click the Event Server, click Start.
About the SQL Server Express transaction log and reasons for flushing it
Each time a change in the XProtect Professional alarm data take place, the SQL Server logs the
change in its transaction log. The transaction log is essentially a security feature that makes it possible
to roll back and undo changes to the SQL Server Express database. The SQL Server by default stores
its transaction log indefinitely, and, therefore, the transaction log builds up more and more entries over
time.
The SQL Server's transaction log is by default located on the system drive, and if the transaction log
just keeps growing, it may in the end prevent Windows from running properly. Flushing the SQL
Server's transaction log from time to time is therefore a good idea, however flushing it does not in itself
make the transaction log file smaller, rather it prevents it from growing out of control. XProtect
Professional does not, however, automatically flush the SQL Server's transaction log at specific
intervals. This is because users have different needs. Some want to be able to undo changes for a
very long time, others do not care.
You can do several things on the SQL Server itself to keep the size of the transaction log down,
including truncating and/or shrinking the transaction log (for numerous articles on this topic, go to
support.microsoft.com (see http://support.microsoft.com - http://support.microsoft.com) and search for
SQL Server transaction log). However, backing up the XProtect Professional database is generally a
better option since it flushes the SQL Server's transaction log and gives you the security of being able
to restore your XProtect Professional alarm data in case something unexpected happens.
Export and import management application
configuration
You can export the current configuration of your XProtect Professional Management Application, either
as a safety measure in order to have a backup file of your configuration, or as a clone allowing you to
use a similar Management Application configuration elsewhere. You can, at a later time, import
previously exported Management Application configurations.
Export Management Application configuration as backup
With this option, all relevant XProtect Professional Management Application configuration files are
combined into one single .xml file, which you can specify a location for. Note that if there are unsaved
changes to your configuration, these are automatically saved when you export the configuration.
1. In the Management Application's File menu, select Export Configuration - Backup.
2. Browse to the location at which you want to store the exported configuration, specify a suitable
file name, and click Save.
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If you intend to set up an identical version of your surveillance system elsewhere, do not export your
configuration as backup, since this may lead to the same device information being used twice, in
which case clients may get the following error message: Application is not able to start because
two (or more) cameras are using the same name or ID. Instead, export your configuration as a
clone. When you export as a clone, the export takes into account the fact that you are not using the
exact same physical cameras, etc. even though your new system may otherwise be identical to your
existing one.
Note that there is a difference between this Management Application configuration backup and the
system configuration backup done from the Milestone Surveillance folder because these are two
different things. The backup described here is limited to a backup of the Management Application
configuration. The type of system configuration backup done from the Milestone Surveillance folder is
a backup of your entire surveillance system setup (including, among other things, log files, event
configuration, restore points, view groups as well as the Management Application and XProtect Smart
Client configuration).
When you install the new version of XProtect Professional, it inherits the configuration from your
previous version.
Milestone recommends that you make regular backups of your server configuration as a disaster
recovery measure. You should also do this when you upgrade your server. While it is rare that you
lose your configuration (cameras, schedules, views, etc), it can happen under unfortunate
circumstances. Fortunately, it takes only a minute to back up your existing configuration.
Export Management Application configuration as clone
With this option, all relevant XProtect Professional Management Application configuration files are
collected, and GUIDs (Globally Unique IDentifiers, unique 128-bit numbers used for identifying
individual system components, such as cameras) are marked for later replacement. GUIDs are
marked for later replacement because they refer to specific components (cameras, etc.). Even though
you wish to use the cloned configuration for setting up a new similar system using similar types of
cameras, the new system does not use the exact same physical cameras as the cloned system. When
you use the cloned configuration later in a new system, the GUIDs are replaced with GUIDs
representing the specific components of the new system.
After you have marked GUIDs for replacement, the configuration files are combined into one
single .xml file, which you can then save at a location specified by you. Note that if there are unsaved
changes to your configuration, they are automatically saved when you export the configuration.
1. In the Management Application's File menu, select Export Configuration - Clone.
2. Browse to the location at which you want to store the exported configuration, specify a suitable
file name, and click Save.
Import previously exported Management Application configuration
The same import method is used regardless of whether the Management Application configuration
was exported as a backup or a clone.
1. In the Management Application's File menu, select Import Configuration.
2. Browse to the location from which you want to import the configuration, select the relevant
configuration file, and click Open.
3. Only relevant if the system into which you import the configuration contains devices (cameras,
etc.) which are not present in the imported configuration: you are asked whether you want to
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delete or keep recordings from affected devices. If you want to keep the recordings, note that
they are not accessible until you add the affected devices to XProtect Professional again.
Select the option you need, and click OK.
4. In the Management Application's navigation pane, expand Advanced Configuration, and
select Services.
5. For the Recording Server and Image Server services respectively, click the Restart button.
Restarting the two services applies the imported Management Application configuration.
Import changes to configuration
It is possible to imported changes to a configuration. This can be relevant if installing many similar
XProtect Professional systems, for example in a chain of shops where the same types of server,
hardware devices, and cameras are used in each shop. In such cases, you can use an existing
configuration—typically a cloned configuration (see "Export and import management application
configuration" on page 204)—as a template for the other installations. However, since the shops'
installations are not exactly the same (the hardware devices and cameras are of the same type, but
they are not physically the same, and therefore they have different MAC addresses), there needs to be
an easy way of importing changes to the template configuration.
This is why XProtect Professional lets you import changes about hardware devices and cameras as
comma-separated values (CSV) from a file (see "Add hardware: Import from CSV file - CSV file format
and requirements" on page 54):
1. From the menu bar, select File > Import Changes to Configuration...
2. Select Online verification if the new hardware devices and cameras listed in your CSV file
are connected to the server and you want to verify that they can be reached.
3. Point to the CSV file, and click the Import Configuration from File button.
Restore system configuration from a restore point
Restore points allow you to return to a previous configuration state. Each time you apply a
configuration change in the Management Application—either by clicking OK in a properties dialog or
by clicking the Apply button in a summary pane—a new restore point is created.
All restore points in the current and previous five sessions are stored and can be selected again. A
new session begins each time you start the Management Application as well as each time you save
the whole configuration, for example by clicking the Save Configuration button in the Management
Application's toolbar. For sessions older than the last five sessions, only the latest restore point of
each session is stored. With the Number of old sessions to keep field, you can control how many
old sessions are kept.
When you select to restore a configuration from a restore point, the configuration from the selected
restore point is applied and used once the services are restarted (see Start and stop services (on page
183)).
If you have added new cameras or other devices to XProtect Professional after the restore point was
created, they are missing if you load the restore point. This is because they were not in the system
when the restore point was created. In such cases, you are notified and must decide what to do with
recordings from the affected devices.
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1. From the Management Application's File menu, select Load Configuration from Restore
Point...
2. In the left part of the Restore Points dialog, select the required restore point.
3. Click the Load Restore Point button.
4. If you are sure that you want to overwrite the current configuration with the one from the
selected restore point, click OK.
5. Only relevant if the current configuration contains cameras or other devices which were not
present in the selected restore point: you are asked whether you want to delete or keep
recordings from affected devices. If you keep the recordings, note that they are not be
accessible until you add the affected devices to XProtect Professional again. Select the
relevant option, and click OK.
6. Click OK in the Restore Points dialog.
7. In the Management Application's navigation pane, expand Advanced Configuration, and
select Services.
8. For the Recording Server and Image Server services respectively, click the Restart button.
When the two services are restarted, the configuration from the selected restore point is
applied.
Tip: When you select a restore point, you can see information about the configuration state at the
selected point in time in the right part of the dialog. This can help you select the best possible restore
point.
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Misc concepts and tasks
About handling daylight saving time
Daylight saving time (DST, also known as summer time) is the practice of advancing clocks in order
for evenings to have more daylight and mornings to have less. Typically, you move clocks forward one
hour during the spring season and adjust them backward during the fall season. Note that use of DST
varies between countries/regions.
When you work with a surveillance system, which is inherently time-sensitive, it is important that you
know how the system handles DST.
Spring: Switch from Standard Time to DST
The change from standard time to DST is not much of an issue since you jump one hour forward.
Typically, the clock jumps forward from 02:00 standard time to 03:00 DST, and the day has 23 hours.
In that case, there is no data between 02:00 and 03:00 in the morning since that hour, for that day, did
not exist.
Fall: Switch from DST to Standard Time
When you switch from DST to standard time in the fall, you jump one hour back. Typically, the clock
jumps backward from 02:00 DST to 01:00 standard time, repeating that hour, and the day has 25
hours. In that case, you will reach 01:59:59, then immediately revert back to 01:00:00. If the system
did not react, it would essentially re-record that hour, so the first instance of, for example, 01:30 would
be overwritten by the second instance of 01:30.
Because of this, XProtect Professional will forcefully archive the current video in the event that the
system time changes by more than five minutes. The first instance of the 01:00 hour will not be
viewable directly from clients. However, the data is recorded and safe, and it can be browsed using
the XProtect Smart Client by opening the archived database directly.
Improve stability with 3 GB virtual memory
Microsoft Windows 32-bit operating systems can address 4 GB of virtual memory. The operating
system kernel reserves 2 GB for itself, and each individual running process is allowed to address
another 2 GB. This is a default setting in Windows, and for the vast majority of XProtect Professional
installations it works fine.
As from XProtect Professional, the main components of the server—the Recording Server service and
the Image Server service—have been compiled with the LARGEADDRESSAWARE flag. This means
you can optimize the memory usage of the Recording Server and Image Server services by
configuring your 32-bit Windows operating system so that it restricts the kernel to 1 GB of memory,
leaving 3 GB of address space for processes compiled with the LARGEADDRESSAWARE flag.
This should improve the stability of especially the Recording Server service by allowing it to exceed
the previous 2 GB virtual memory limit, making it possible for it to use up to 3 GB of memory. The
change in Windows configuration is known as 3 GB switching.
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When is 3 GB switching relevant?
For very large system installations and/or for installations with many megapixel cameras, it can be
relevant to change Windows settings so that only 1 GB of virtual memory is reserved for the operating
system kernel, leaving 3 GB for running processes.
If you use the Windows default setting, with only 2 GB virtual memory reserved for running processes,
the Recording Server service in very large installations of your system may:

Behave erratically when it gets close to the 2 GB virtual memory limit. Symptoms can include
database corruption, and client-server or camera-server communication errors.

Become unstable and crash if it exceeds the 2 GB virtual memory limit. During such crashes,
the code managing the surveillance system databases is not closed properly, and databases
will become corrupt. In case of a crash, Windows will normally restart the Recording Server
service. However, when the Recording Server service is restarted, one of its first tasks will be
to repair the databases. The database repair process can in some cases take several hours,
depending on the amount of data in the corrupted databases.
If you experience problems, and you run XProtect Professional 6.5 or newer, making Windows use 3
GB for running processes is likely to solve the problems. If you have not experienced problems, but
you run XProtect Professional 6.5 or newer and your XProtect Professional installation is very large
and/or features many megapixel cameras, 3 GB switching can help prevent the problems from
occurring.
The way to configure 32-bit Windows to be LARGEADDRESSAWARE depends on your type of
Windows operating system. In the following, see a method that outlines Microsoft's recommended
procedure for increasing the per-process memory limit to 3 GB if running Windows 2008 Server,
Windows Vista Business, Windows Vista Enterprise or Windows Vista Ultimate.
3 GB switch on Windows 2008 Server or Windows Vista
1. Select Start > All Programs > Accessories, right-click Command Prompt, and select Run
as administrator, then click Continue.
2. Enter the following command to add the 3 GB switch to the current operating system boot
entry:
BCDEDIT /SET INCREASEUSERVA 3072
Where:
o
USERVA specifies an alternate amount of user-mode virtual address space for operating
systems.
o
3072 Specifies 3 GB (3072 MB).
3. Reboot after editing for the changes to take effect.
Remove the /3GB switch
1. Select Start > All Programs > Accessories, right-click Command Prompt, and select Run
as administrator, then click Continue.
2. Enter the following command to remove the 3 GB switch from the current operating system
boot entry:
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BCDEDIT /DELETEVALUE INCREASEUSERVA
3. Reboot after editing for the changes to take effect.
About protecting recording databases from corruption
In the Management Application, you can select which action to take if a camera database becomes
corrupted. The actions include several database repair options. While being able to select such
actions is highly valuable, it is of course even better to take steps to ensure that your camera
databases do not become corrupted.
Power outages: use a UPS
The single-most common reason for corrupt databases is the recording server being shut down
abruptly, without files being saved and without the operating system being closed down properly. This
may happen due to power outages, due to somebody accidentally pulling out the server's power cable,
or similar.
The best way of protecting your recording servers from being shut down abruptly is to equip each of
your recording servers with a UPS (Uninterruptible Power Supply).
The UPS works as a battery-driven secondary power source, providing the necessary power for
saving open files and safely powering down your system in the event of power irregularities. UPSs
vary in sophistication, but many UPSs include software for automatically saving open files, for alerting
system administrators, etc.
Selecting the right type of UPS for your organization's environment is an individual process. When you
assess your needs, however, bear in mind the amount of runtime you require the UPS to be able to
provide if the power fails. Saving open files and shutting down an operating system properly may take
several minutes.
Windows Task Manager: be careful when you end processes
When you work in Windows Task Manager, be careful not to end any processes which affect the
surveillance system. If you end an application or system service by clicking End Process in the
Windows Task Manager, the process is not be given the chance to save its state or data before it is
terminated. This may lead to corrupt camera databases.
Windows Task Manager will typically display a warning if you attempt to end a process. Unless you
are absolutely sure that ending the process is not going to affect the surveillance system, click No
when the warning message asks you if you really want to terminate the process.
Hard disk failure: protect your drives
Hard disk drives are mechanical devices and are vulnerable to external factors. The following are
examples of external factors which may damage hard disk drives and lead to corrupt camera
databases:

Vibration (make sure the surveillance system server and its surroundings are stable)

Strong heat (make sure the server has adequate ventilation)

Strong magnetic fields (avoid)

Power outages (make sure you use a UPS (on page 219))
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
Static electricity (make sure you ground yourself if you are going to handle a hard disk drive).

Fire, water, etc. (avoid)
Monitor storage space usage
To view how much storage space you have on your system—and not least how much of it is free—do
the following:
1. In the Management Application's navigation pane, expand Advanced Configuration, and
select Cameras and Storage Information.
2. View the Storage Usage Summary for information about, which drives are available, what
drives are used for, the size of each drive, as well as how much video data, other data, and
free space there is in each drive.
View video from cameras in Management Application
You can view live video from single cameras directly in the Management Application:
1. In the Management Application navigation pane, expand Advanced Configuration, and
expand Cameras and Storage Information.
2. Select the relevant camera to view live video from that camera. Above the live video, you find
a summary of the most important properties for the selected camera. Below the live video, you
find information about the camera's resolution and average image file size. For cameras using
MPEG or H.264, you also see the bit rate in Mbit/second.
IMPORTANT: Viewing of live video in the Management Application may under certain circumstances
affect any simultaneous recording from the relevant camera. Especially three scenarios are important
to consider:
- Some cameras supporting multistreaming may halve their frame rate or respond with other negative
effects if you open a second stream.
- If a camera delivers live video in a very high quality, de-coding of images may increase the load on
the Recording Server service, which may in turn affect ongoing recordings negatively.
- Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance
server and the Management Application at the same time. Therefore, Milestone recommends that you
stop (see "Start and stop services" on page 183) the Recording Server service when you configure
such devices for motion detection and PTZ. See also View video from cameras in Management
Application (on page 211).
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AVI
Glossary of Terms
A popular file format for video. Files in this
format carry the .avi file extension.
Symbols & Numeric
B
360 degrees panomorph support
Browser
Cameras with 360 degrees panomorph
support offer—as the name indicates—360
degree coverage and can survey an entire
area without blind spots or distorted images.
A software application for finding and
displaying web pages.
C
A
Carousel
A feature for displaying video from several
cameras, one after the other, in a single
camera position. The required cameras and
the intervals between changes are specified by
the XProtect Professional administrator. The
carousel feature is available, if configured, in
the Smart Client.
Administrator
1) System administrator. 2) In previous
versions of XProtect Professional: the main
application used by XProtect Professional
administrators for configuring the surveillance
system server. Now called the Management
Application.
Central
Analytics Events
A product available as an add-on to XProtect
Professional. XProtect Central provides a
complete overview of status and alarms from
any number of XProtect Professional servers,
regardless of location.
Analytics events are data received from an
external third-party video content analysis
(VCA) provider. An example of a VCA-based
system is an access control system. Analytics
events integrates seamlessly with the Alarms
feature.
Codec
A technology for compressing and
decompressing audio and video data, for
example, in an exported AVI file. MPEG and
Indeo are examples of frequently used codecs.
API
Application Program Interface—set of tools
and building blocks for creating or customizing
software applications.
CSV
Aspect ratio
Comma-separated values data format that
stores tabular data, where the lines represent
rows in a table and commas define the
columns, in a simple file. For example, data
about cameras may appear as
comma-separated values in a .csv file, which
can then be imported into XProtect
Professional. A simple but effective method if
setting up several similar systems.
The height/width relationship of an image.
ATM
Automatic teller machine—machine that
dispenses money when a personal coded card
is used.
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Event Server
D
A server that stores and handles incoming
alarm data and events from all XProtect
Professional servers. The Event Server
enables powerful monitoring and provides an
instant overview of alarms and possible
technical problems within your systems.
Device
In XProtect Professional : a camera, video
encoder, input device, or output device
connected to a recording server.
DirectX
F
A Windows extension providing advanced
multimedia capabilities.
Fisheye
A type of lens that allows the creation and
viewing of 360-degree images.
DNS
Domain Name System—system allowing
translation between alphabetic host names (for
example, mycomputer) or domain names (for
example, www.mydomain.com) and numeric
IP addresses (for example, 192.168.212.2).
Many people find alphabetic names easier to
remember than numeric IP addresses.
FPS
A program used for controlling/communicating
with a device.
Frames per second—measurement indicating
the amount of information contained in a
motion video. Each frame represents a still
image, but when frames are displayed in
succession, the illusion of motion is created.
The higher the FPS, the smoother the motion
appears. Note, however, that a high FPS may
also lead to a large file size when video is
saved.
DST
Frame rate
Daylight saving time: temporarily advancing of
clocks during the summer so that afternoons
have more daylight and mornings have less.
A measurement indicating the amount of
information contained in motion
video—typically measured in FPS.
Dual stream
FTP
Some cameras support two independent
streams (which can be sent to the recording
server): one for live viewing and another for
playback purposes. Each stream has its own
resolution, encoding, and frame rate.
File Transfer Protocol—standard for
exchanging files across the internet. FTP uses
the TCP/IP standards for data transfer and is
often used for uploading or downloading files
to and from servers.
Driver
DVR
G
Digital video recorder—device that records
video in a digital format to a hard disk drive
embedded in the DVR itself.
Generic events
XProtect Professional can receive and analyze
input in the form of TCP or UDP data
packages which, if they match specified criteria,
E
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can be used to generate events. Such events
are called generic events.
several of them are attached to a single
hardware device.
GOP
Host
Group of pictures: individual frames grouped
together, forming a video-motion sequence.
A computer connected to a TCP/IP network. A
host has its own IP address, but
may—depending on network
configuration—also have a host name to
make it easily identifiable.
Grace period
When you install your system, configure it and
add recording servers and cameras, your
system runs on temporary licenses. These
need to be activated before a certain period
ends. This is the grace period.
Hotspot
Particular position for viewing enlarged and/or
high quality video in the Smart Client.
GUID
HTTP
Globally unique identifier—unique 128-bit
number used to identify components on a
Windows system.
HyperText Transfer Protocol—standard for
exchanging files across the internet. HTTP is
the standard used for formatting and
transmission of data on the World Wide Web.
H
I
H.264
I/O
A standard for compressing and
decompressing video data (a codec). H.264 is
a codec that compresses video more
effectively than older codecs, and it provides
more flexibility for use in a variety of network
environments.
Input/Output: refers to the communication
between a computer and a person. Inputs are
the signals or data received by the system and
outputs are the signals or data sent from it.
I-frame
Hardware device
Short name for intra-frame. Used in the MPEG
standard for digital video compression. An
I-frame is a single frame stored at specified
intervals. The I-frame records the entire view
of the camera, whereas the frames that follow
(P-frames) record only the pixels that change.
This helps greatly reduce the size of MPEG
files. An I-frame is similar to a keyframe.
Technically speaking, cameras are not added
to XProtect Professional, rather to hardware
devices. This is because hardware devices
have their own IP addresses or host names.
Being IP-based, XProtect Professional
primarily identifies units based on their IP
addresses or host names. Even though each
hardware device has its own IP address or
host name, several cameras, microphones,
and so on, can be attached to a single
hardware device and share the same IP
address or host name. This is typically the
case with cameras attached to video encoder
devices. Each camera, microphone, and so on,
can be configured individually, even when
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Image Server
A service that handles access to XProtect
Professional for remote users logging in with
Smart Client The Image Server service does
not require separate hardware as it runs in the
background on the XProtect Professional
server. The Image Server service is not
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configured separately as it is configured
through XProtect Professional 's Management
Application.
the pixels that change. This helps greatly
reduce the size of MPEG files.
M
IP
Internet Protocol—protocol (or standard)
specifying the format and addressing scheme
used for sending data packets across networks.
IP is often combined with another protocol,
TCP. The combination, known as TCP/IP,
allows data packets to be sent back and forth
between two points on a network for longer
periods of time and is used when connecting
computers and other devices on the internet.
MAC address
Media Access Control address—12-character
hexadecimal number uniquely identifying each
device on a network.
Manual events
You can generate an event manually from the
client. These events are called manual events.
IP address
Master/Slave
Internet Protocol address. The identifier for a
computer or device on a network. It is used by
the TCP/IP protocol for routing data traffic to
the intended destination. An IP address
consists of four numbers, each between 0 and
256, separated by periods (example:
192.168.212.2).
A setup of servers where one server (the
master server) is of higher importance than the
remaining servers (the slave servers). With a
master/slave setup in XProtect Professional, it
is possible to combine several XProtect
Professional servers and extend the number of
cameras you can use beyond the maximum
allowed number of cameras for a single server.
In such a setup, clients will still have a single
point of contact: they connect to the master
server but also get access, transparently, to
cameras and recordings on the slave servers.
IPIX
A technology that allows the creation and
viewing of 360-degree panomorph (fisheye)
images.
Matrix
J
A feature that enables the control of live
camera views on remote computers for
distributed viewing. Once configured, you can
view Matrix-triggered live video in XProtect
Smart Client.
JPEG
(Also JPG) Joint Photographic Experts
Group—widely used lossy compression
technique for images.
Matrix recipient
K
A computer equipped with XProtect Smart
Client software and therefore capable of
displaying Matrix-triggered live video.
Keyframe
Used in the MPEG standard for digital video
compression, a keyframe is a single frame
stored at specified intervals. The keyframe
records the entire view of the camera, whereas
the frames between the keyframes record only
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MJPEG
Motion JPEG—compressed video format
where each frame is a separately compressed
JPEG image. The method used is quite similar
to the I-frame method used for MPEG, but no
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interframe prediction is used. This allows for
somewhat easier editing, and makes
compression independent of the amount of
motion.
pixels that change. This helps greatly reduce
the size of MPEG files.
Monitor
Personal identification number (or personal
identity number)—number used to identify and
authenticate users.
PIN
1) A computer screen. 2) An application used
in previous versions of XProtect Professional
for recording and displaying video. The Monitor
application has been discontinued.
Ping
A computer network administration utility used
to determine whether an IP address is
available, by sending a small amount of data to
see if it responds. The word ping was chosen
because it mirrors the sound of a sonar. You
send the ping command using a Windows
command prompt.
MPEG
Compression standards and file formats for
digital video developed by the Moving Pictures
Experts Group. MPEG standards use so-called
lossy compression as they store only the
changes between frames, removing often
considerable amounts of redundant
information. Keyframes stored at specified
intervals record the entire view of the camera,
whereas the frames that follow record only
pixels that change. This helps greatly reduce
the size of MPEG files.
Polling
Regularly checking the state of something, for
example, whether input has been received on
a particular input port of a device. The defined
interval between such state checks is often
called a polling frequency.
N
Port
A type of lens that allows the creation and
viewing of 360-degree images.
Logical endpoint for data traffic. Networks use
different ports for different types of data traffic.
Therefore it is sometimes, but not always,
necessary to specify which port to use for
particular data communication. Most ports are
used automatically based on the types of data
included in the communication. On TCP/IP
networks, port numbers range from 0 to 65536,
but only ports 0 to 1024 are reserved for
particular purposes. For example, port 80 is
used for HTTP traffic, which is used when
viewing web pages.
P-frame
POS
Predictive frame—the MPEG standard for
digital video compression uses P-frames
together with I-frames. An I-frame, also known
as a keyframe, is a single frame stored at
specified intervals. The I-frame records the
entire view of the camera, whereas the frames
that follow (the P-frames) record only the
(Also PoS) Point of sale: the physical place
where a sale is made, for example, at the cash
register.
NTLM
In a Windows network, NT LAN Manager is a
network authentication protocol.
P
Panomorph
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The ability to store recordings from periods
following motion and/or specified events.
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Based on incoming video being buffered on
the XProtect Professional server in case it is
going to be needed for a motion- or
event-triggered recording. Using
post-recording can be highly advantageous: if,
for example, you have defined that video
should be recorded while a gate is open, being
able to see what happens immediately after
the gate is closed may also be important.
Personal Unblocking Key or PIN Unlock
Key—number used as an extra security
measure for SIM cards.
R
Recording
On IP video surveillance systems, recording
means saving video and, if applicable,
audio from a camera in the camera’s
database on the surveillance system. In
many IP surveillance systems, all the
video/audio received from cameras is not
necessarily saved. Saving of video and audio
in a camera’s database is in many cases
started only when there is a reason to do so,
for example, when motion is detected, when
an event occurs, or when a specific period of
time begins. Recording is then stopped after a
specified amount of time, for example, when
motion is no longer detected, when an event
occurs, or when a time period ends. The term
recording originates from the analog video era,
when images were taped only when the record
button was pressed.
Pre-alarm
Pre-alarm images is a feature available for
selected cameras only. It enables the sending
of images from immediately before an event
took place from the camera to XProtect
Professional via e-mail.
Pre-buffer
See the description of Pre-recording.
Pre-recording
The ability to store recordings from periods
preceding detected motion and/or specified
events. Based on incoming video being
buffered on the XProtect Professional server in
case it is going to be needed for a motion- or
event-triggered recording. Using pre-recording
can be highly advantageous: if, for example,
you have defined that video should be
recorded when a door is opened, being able to
see what happened immediately prior to the
door being opened may also be important.
Recording Server service
Windows service (without any user interface)
used by XProtect Professional for recording
and displaying video. Video is only transferred
to the surveillance system while the Recording
Server service is running.
Privacy masking
Restore point
The ability to define if and how selected areas
of a camera's view should be masked before
distribution. For example, if an XProtect
Professional camera films a street, you can
mask certain areas of a building (for example,
windows and doors) with privacy masking in
order to protect residents' privacy.
Restore points allow you to return to a
previous configuration state. When a
configuration change is applied in XProtect
Professional, a restore point is created. If
something goes wrong in your configuration,
you can browse through restore points, and
return to a suitable one.
PTZ
S
Pan-tilt-zoom. A highly movable and flexible
type of camera.
SCS
PUK
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A file extension (.scs) for a script type targeted
at controlling clients.
A part of a network. Dividing a network into
subnets can be advantageous for
management and security reasons, and may in
some cases also help improve performance.
On TCP/IP-based networks, a subnet is
basically a part of a network on which all
devices share the same prefix in their IP
addresses, for example 123.123.123.xxx,
where the first three numbers (123.123.123)
are the shared prefix. Network administrators
use subnet masks to divide networks into
subnets.
SDK
Software Development Kit—programming
package enabling software developers to
create applications for use with a specific
platform.
SIM
Subscriber identity module—circuit stored on a
small card inserted into a mobile phone or
computer, or other mobile device. The SIM
card is used to identify and authenticate the
user.
T
TCP
Transmission Control Protocol—protocol (or
standard) used for sending data packets
across networks. TCP is often combined with
another protocol, IP (Internet Protocol). The
combination, known as TCP/IP, allows data
packets to be sent back and forth between two
points on a network for longer periods of time,
and is used when connecting computers and
other devices on the internet.
SLC
Software license code—product registration
code required for using the XProtect
Professional software. If you do not have
system administration responsibilities, you do
not have to deal with SLCs. System
administrators use SLCs when installing and
registering the software.
TCP/IP
SMS
Transmission Control Protocol/Internet
Protocol—combination of protocols (or
standards) used when connecting computers
and other devices on networks, including the
internet.
Short Message Service or Systems
Management Server.
1) Short Message Service, a system for
sending text messages to mobile phones.
2) Systems Management Server, a Microsoft
tool which lets system administrators build up
databases of hardware and software on local
networks. The databases can then—among
other things—be used for distributing and
installing software applications over local
networks.
Telnet
Terminal emulation program used on TCP/IP
networks. With Telnet, you can connect to a
server from a computer on the network and
execute commands through Telnet as if you
were entering them directly on the server.
Windows includes a client for use with Telnet.
SMTP
Transact
Simple Mail Transfer Protocol—standard for
sending e-mail messages between mail
servers.
An add-on to XProtect Professional. XProtect
Transact can help you prevent loss and
shrinkage through video evidence combined
with time-linked POS or ATM transaction data.
Subnet
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based on an a Milestone open platform. These
solutions can impact performance on XProtect
Professional.
U
UDP
User Datagram Protocol—connectionless
protocol for sending data packets across
networks. Primarily used for broadcasting
messages. UDP is a fairly simple protocol, with
less error recovery features than, for example,
the TCP protocol.
Video encoder
A device, typically a standalone device, that
can stream video from a number of connected
client cameras. Video encoders contain image
digitizers, making it possible to connect analog
cameras to a network.
UPS
Video server
A UPS (Uninterruptible Power Supply) works
as a battery-driven secondary power source,
providing the necessary power for saving open
files and safely powering down your system in
the event of power irregularities. UPSs vary in
sophistication, but many UPSs include
software for automatically saving open files, for
alerting system administrators, etc.
Another name for a video encoder.
View
In XProtect Professional, a collection of video
from one or more cameras, presented together
in the Smart Client. A view may include other
content, such as HTML pages and static
images, in addition to video from cameras.
URL
Uniform Resource Locator; an address of a
resource on the World Wide Web. The first
part of a URL specifies which protocol (or data
communication standard) to use when
accessing the resource, whereas the second
part of the URL specifies the domain or IP
address at which the resource is located. For
example, www.milestonesys.com.
VMD
Video motion detection. A way of defining
activity in a scene by analyzing image data
and the differences in a series of images.
W
Wizard
V
A utility to help perform a particular task
quickly, while also ensuring coverage of all
relevant parameters. For example, the Adjust
Motion Detection wizard quickly helps you
configure motion detection on each of XProtect
Professional's cameras without the risk of
forgetting to set any key parameters.
VCA
Video content analysis (VCA) is a system that
detects various types of previously specified
behavior, both of humans and vehicles. A
VCA-based system provides third-party video
content analysis, spanning from face
recognition, over advanced motion detection,
to complex behavioral analysis. VCA systems
and their output can seamlessly be integrated
with the Alarms feature and used for, for
example, triggering alarms. Here, the events
resulting from VCA systems are called
analytics events.
Third-party VCA tools are developed by
independent partners delivering solutions
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About handling daylight saving time • 214
Index
About hardware devices • 71
3
About input and output • 123
360 degrees panomorph support • 218
About installing surveillance server software or
XProtect Smart Client silently • 25
360° lens • 113
A
About licenses • 37
About access control integration • 169
About logs • 157
About accessing logs and exports • 195, 196
About maps • 199, 200
About activating licenses • 30, 37, 38, 43, 205
About master and slave • 179
About activating licenses after grace period •
About Matrix video sharing • 32, 154
39
About alarms • 198, 200
About archiving • 31, 48, 60, 62, 63, 64, 65, 66,
72, 75, 79, 86, 87, 89, 99, 108, 142, 143,
151, 162, 165
About Matrix-recipients • 154
About microphones • 71, 122
About Milestone Mobile client • 15, 190
About MIP plug-ins • 198, 205
About archiving audio • 145
About Mobile server • 15, 16, 190
About archiving locations • 144
About Mobile Server Manager • 17, 195
About archiving schedules • 143, 146
About motion detection and PTZ cameras • 80,
83
About archiving to other locations • 144
About automatic device discovery • 43, 46
About backup and restore of configurations •
206
About motion detection settings • 79, 83, 111
About notifications • 128, 143, 148, 162
About protecting recording databases from
corruption • 109, 216
About Central • 168
About database resizing • 79
About dedicated input/output devices • 72, 133
About dynamic archive paths • 144
About email • 162
About events and output • 124
About recording audio • 71
About registered services • 176
About replacing cameras • 41
About replacing hardware devices • 74
About restarting services • 35
About saving changes to the configuration • 32
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Index
Milestone XProtect® Professional
2013
About saving configuration changes in
XProtect Enterprise 8.0 and streamlined
Administrator's Manual
Access summary • 70
Access XProtect Web Client • 16, 195
software versions • 190
Activate License - Offline • 40
About scheduling • 142
Activate License - Online • 39
About scheduling of notifications • 167
Add a generic event • 126, 128
About server access • 176
Add a hardware input event • 126, 135
About services • 79, 176, 189
Add a hardware output • 110, 124, 126, 127,
About show status • 196
About SMS • 165
About speakers • 71
129, 136
Add a manual event • 126, 128, 137, 199, 202
Add a time profile (for alarms) • 199, 201, 202,
About system mode • 43
About the built-in help • 33
204
Add a timer event • 126, 127, 128, 129, 136,
137, 138, 142
About the Getting started page • 52
About upgrading • 27
About users • 182
Add a Video push channel • 191, 192, 194
Add a Video push driver as a hardware device
• 191
About video and recording configuration • 31,
76, 79, 81, 85, 87, 88, 93, 94, 97, 99, 101,
Add an alarm • 198, 200, 201
102, 105, 106, 107, 110, 111, 114, 122, 144,
Add an analytics event • 126, 133
152
Add basic users • 32, 177, 182, 183, 184, 185,
About Video push • 190, 191
About XProtect Smart Client • 12
186, 188
Add hardware
About XProtect Web Client • 16, 190
Import from CSV file - CSV file format and
requirements • 55, 57, 212
Access control • 169
Scanning options • 55
Access Control Actions • 173
Access Control Events • 172
Access control management • 188
Select hardware manufacturers to scan for •
55
Add hardware devices settings • 191, 192
Add Hardware Devices wizard - Import from
CSV File - example of CSV file • 56
Access control properties • 171
Access control system integration • 170
www.milestonesys.com
Add hardware wizard • 31, 39, 40, 53, 71, 73
221
Index
Milestone XProtect® Professional
2013
Add user groups • 32, 69, 177, 182, 183, 184,
Administrator's Manual
Automatic configuration wizard • 30, 52
185, 186, 188
Continue after scan • 53
Add Windows users • 182, 183, 184, 185, 186,
First page • 52
Scanning for hardware devices • 53
188
Scanning options • 52
Add/edit a Mobile server • 191
Select hardware manufacturers to scan for •
53
Adjust motion detection wizard • 66
Administrator • 218
Automatic response if running out of disk
space • 146
Administrator rights • 23
AVI • 218
Advanced configuration • 71
B
Alarm data settings • 203
Back up and restore alarm and map
Alarm management • 188
configuration • 207
Alarms • 198
Back up system configuration • 28, 206
Alarms definition • 130, 200, 201, 203
Back up your current configuration • 27
Alarms properties • 201
Backup and restore configuration • 206
Analytics event • 126, 133
Basic and Windows users • 69
Analytics Event Settings • 49
Before you start • 21
Analytics Events • 218
Browser • 218
API • 218
C
Archiving • 146, 149, 151, 162, 165
Aspect ratio • 218
Associate cameras with doors • 170
Associated Cameras • 172
ATM • 218
Attachment Settings (email) • 163
Audio • 105
Audio recording • 99
Audio selection • 99
Camera access • 151, 183, 184, 185, 186
Camera and database action • 74, 75
Camera properties • 101
Cameras and storage information • 79
Camera-specific scheduling properties • 152
Cardholders • 175
Carousel • 218
Central • 168, 218
Central properties • 168
Change default file paths • 44
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222
Index
Milestone XProtect® Professional
2013
Change SLC • 41
Administrator's Manual
Configure user and group rights • 32, 69, 70,
75, 93, 107, 111, 116, 128, 177, 182, 184
Clients • 12
Codec • 218
Configure camera-specific schedules • 31, 80,
83, 150, 152, 153, 154
Configure email notifications • 136, 137, 141,
162
Configure general event handling • 126, 130,
131, 138
Configure general scheduling and archiving •
Configure when cameras should do what • 82
Connecting to the access control system • 170
Copyright, trademarks and disclaimer • 235
CSV • 218
D
Default File Paths • 48, 144, 206
Delete hardware devices • 73, 83
Device • 219
31, 83, 148, 149, 151
Configure hardware devices • 73, 76, 77, 78,
114
Configure hardware output on event • 124, 126,
128, 129, 142
Configure master and slave servers • 10, 32,
179
Configure Matrix • 155
Configure microphones or speakers • 122
Configure motion detection • 83
Configure server access • 31, 69, 177, 180
Configure SMS notifications • 136, 138, 142,
165
Configure storage
Online schedule • 58
Video settings and preview • 58
DirectX • 219
Disable information collection • 44
Disable or delete cameras • 83
DNS • 219
Drive selection • 63
Driver • 219
DST • 219
Dual stream • 219
DVR • 219
Dynamic path selection • 48, 79, 87, 109
E
Edit certificate • 195, 196
Email • 162
Email (Properties) • 152, 162
Configure storage wizard • 58, 146
Enable XProtect Central • 168
Configure system, event and audit logging •
Event notification • 110
160
Event Server • 219
Event Server Settings • 50
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223
Index
Milestone XProtect® Professional
2013
Administrator's Manual
Events and output • 123
Generic events • 219
Events and output properties • 133
Get your system up and running • 25, 30, 209
Exclude regions • 67, 83
Getting started • 52
Export • 194
GOP • 220
Export and import management application
Grace period • 220
configuration • 206, 210, 212
Express • 54
F
Group information • 185
GUID • 220
H
Fill in/edit surveillance server credentials • 195,
H.264 • 220
197
Hardware detection and verification • 55
Final summary • 171
Hardware device • 220
First time use • 30
Hardware devices • 71
Fisheye • 73, 114, 219
Hardware input event • 127, 128, 135
FPS • 219
Hardware name and video channels • 76
Frame rate • 219
Hardware output • 136
Frame rate - MJPEG • 94, 153
Hardware properties • 76
Frame Rate - MPEG • 97
Host • 220
FTP • 219
Hotspot • 220
G
General • 44, 46, 62, 89, 101, 106, 111, 192,
206
General access • 183, 184, 185, 187
General event properties • 132
HTTP • 220
I
I/O • 220
If the camera uses the MJPEG video format •
90
General scheduling properties • 149
If the camera uses the MPEG video format •
General Settings • 171
Generate alarms based on analytics events •
92
I-frame • 220
130
Image Server • 220
Generic event • 129, 138
Import changes to configuration • 212
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224
Index
Milestone XProtect® Professional
2013
Import from CSV file • 29, 54, 56
Administrator's Manual
Live and recording settings MPEG cameras •
61
Important port numbers • 23
Improve stability with 3 GB virtual memory •
214
Information, driver selection and verification •
56
Local IP ranges • 177, 178
Log properties • 160
Logs • 157
M
Install and upgrade • 25
MAC address • 221
Install from a DVD • 13
Manage user access wizard • 32, 69, 176, 182,
183, 184, 198, 199
Install from the surveillance server • 13
Install Milestone Mobile client • 15
Install silently • 13, 25
Install the XProtect Smart Client • 13
Install your surveillance server software • 25,
30, 200
Manual • 54, 55
Manual event • 137
Manual events • 221
Manual recording • 93, 107, 187
Master/Slave • 179, 221
Introduction • 10
Master/slave properties • 181
IP • 221
Matrix • 154, 221
IP address • 221
Matrix event control • 155, 156
IPIX • 221
Matrix properties • 155
J
Matrix recipient • 221
JPEG • 221
K
Matrix recipients • 155
Message Settings (email) • 162, 167
Keyframe • 221
Message Settings (SMS) • 165, 167
L
Language support and XML encoding • 177,
179
Microphone (properties) • 122
Microphones • 122
Licenses • 37
Milestone Mobile client • 15
Live and recording settings Motion-JPEG
Minimum system requirements • 16, 21
cameras • 59
MIP plug-ins • 205
Misc concepts and tasks • 214
www.milestonesys.com
225
Index
Milestone XProtect® Professional
2013
MJPEG • 221
Mobile server • 190
Mobile Server Manager • 195
Mobile server settings • 192
Monitor • 222
Monitor storage space usage • 217
Motion Detection • 67
Motion detection & exclude regions • 62, 83,
89, 96, 98, 106, 111, 127, 162, 165
Move PTZ type 1 and 3 to required positions •
84, 117
MPEG • 222
N
Administrator's Manual
P
Panomorph • 222
P-frame • 222
PIN • 222
Ping • 222
Polling • 222
Port • 222
Ports and polling • 72, 130, 132
POS • 222
Post-recording • 223
Pre-alarm • 223
Pre-buffer • 223
Pre-recording • 223
Network, device type, and license • 73, 77
Privacy masking • 113, 223
New hardware device information • 74
Privacy Options • 48
Notification Scheduling properties • 163, 166,
167
Notifications • 162
NTLM • 222
PTZ • 223
PTZ device • 73, 78
PTZ on event • 120, 121, 128
PTZ patrolling • 80, 118, 119, 150, 153, 154
O
Online period • 18, 62, 83, 89, 101, 106, 128,
151, 152
Options • 46
Output • 110, 128
PTZ preset positions • 116, 118, 120, 121
PUK • 223
R
Recording • 79, 88, 93, 94, 97, 106, 135, 189,
223
Output control on event (Events and
Output-specific properties) • 129, 142
Recording and archiving paths • 48, 85, 107,
143
Overview of events and output • 124, 201
Overview of license information • 38
Recording and archiving settings • 65
Recording and storage properties • 85
www.milestonesys.com
226
Index
Milestone XProtect® Professional
2013
Recording Server Manager • 17
Administrator's Manual
Show or hide microphones or speakers • 72,
122
Recording Server service • 223
Register SLC • 39
Regular frame rate properties • 95
Remove system components • 29
Remove the current version • 28
Replace Hardware Device wizard • 37, 42, 74,
78
Show/edit port numbers • 195, 197
SIM • 224
SLC • 224
SMS • 165, 224
SMS properties • 152, 165
SMTP • 224
Restore point • 223
Sound settings • 203, 204
Restore system configuration • 207
Speaker properties • 76, 122
Restore system configuration from a restore
Speedup • 92, 96, 98, 103, 153
point • 33, 206, 212
S
Speedup frame rate properties • 95
Start and stop services • 44, 45, 66, 67, 73, 76,
Scheduling • 167
Scheduling all cameras • 149
111, 116, 118, 121, 122, 189, 212, 217
Start, stop and restart Mobile service • 195,
Scheduling and archiving • 142
198
Scheduling options • 59, 149, 151, 152, 153
Storage capacity required for archiving • 145
SCS • 224
Storage information • 100
SDK • 224
Subnet • 224
Server access • 24, 176, 177
T
Server access properties • 177
Server Settings (email) • 164
Server Settings (SMS) • 166
Server Status • 193
Servers • 190
Services • 189
Settings • 43
TCP • 224
TCP/IP • 224
Telnet • 224
Template and common properties • 94
Test a generic event • 130, 138
Time profile • 204
Time server use recommended • 24
Timer event • 129, 138
www.milestonesys.com
227
Index
Milestone XProtect® Professional
2013
Transact • 225
Administrator's Manual
W
Wizard • 225
U
UDP • 225
Wizard for access control system integration •
169
Updates • 20
Upgrade • 27
X
XProtect Download Manager • 18
Upgrade from a previous version • 25, 27, 30,
206, 208
UPS • 216, 225
URL • 225
XProtect Professional overview • 10
XProtect Smart Client • 12
XProtect Web Client • 16
User information • 185
User Interface • 32, 47
User properties • 185
Users • 182
V
VCA • 124, 130, 201, 225
Video • 97, 102, 153
Video device drivers • 28
Video encoder • 225
Video Push • 192, 194
Video recording • 88
Video server • 225
View • 225
View archived recordings • 148
View video from cameras in Management
Application • 66, 67, 111, 116, 118, 122, 217
Virus scanning • 24, 149
VMD • 225
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228
Index
Milestone XProtect® Professional
2013
Administrator's Manual
Copyright, trademarks and disclaimer
Copyright
2013 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S.
Microsoft and Windows are registered trademarks of Microsoft Corporation. App Store is a service
mark of Apple Inc. Android is a trademark of Google Inc.
All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This text is intended for general information purposes only, and due care has been taken in its
preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be
construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification.
All names of people and organizations used in the examples in this text are fictitious. Any resemblance
to any actual organization or person, living or dead, is purely coincidental and unintended.
This product may make use of third party software for which specific terms and conditions may apply.
When that is the case, you can find more information in the file
3rd_party_software_terms_and_conditions.txt located in your Milestone surveillance system
installation folder.
www.milestonesys.com
Copyright, trademarks and disclaimer
About Milestone Systems
Founded in 1998, Milestone Systems is the global
industry leader in open platform IP video
management software. The XProtect platform delivers
powerful surveillance that is easy to manage, reliable
and proven in thousands of customer installations
around the world. With support for the widest choice
in network hardware and integration with other
systems, XProtect provides best-in-class solutions to
video enable organizations – managing risks,
protecting people and assets, optimizing processes
and reducing costs. Milestone software is sold
through authorized and certified partners. For more
information, visit:
www.milestonesys.com.
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