SVMi System Architecture

SVMi System Architecture
SVMi System Architecture
This manual will provide and overview of the SVMi system architecture.
Calls to the SVMi are initially picked up by the Port block. The Port block controls the
physical hardware associated with the voicemail extensions.
The Port block checks the Schedule Table to see if any specific mode has been assigned
for that particular time of day. If none are found it will follow whatever ring mode is
designated in MMC 744 for that ring plan. The call is then passed to the Mode block.
The Mode block handles which call types go to where during specific times. By default
this simply assigns which Menu block to go to during what times.
The Menu block defines routing options for a call. It can base these options on any one of
several different input options (ENTRY, TRUNK, CID, etc). It will then speak to the
caller any prompts that have been programmed and route the call accordingly. The Menu
block can pass a call to any of the Call Processor or Service Provider blocks.
The Call Processor blocks are comprised of the following:
• Speak Block
o Speaks a prompt to a caller and then processes on to another destination
• Bye Block
o Tells the customer goodbye and then hangs up the port.
• Dial Block
o Dials a number and based on supervision settings hang up or process to
another destination
• Query Block
o Asks a caller a question and records the answer
The Service Provider blocks are comprised of the following:
• Directory Block
o Allows the caller to search through subscribers to find the party they are
trying to contact
• Audiotext Librarian
o Plays an announcement or series of announcements. Uses the
Announcement block.
o Announcement Block
ƒ Plays a message to a customer and sends call to another destination
• Document Librarian
o Allows the caller to request a faxes or series of faxes. Uses the Fax block.
o Fax Block
ƒ Plays a voice header, sends a fax to a specified location, and then
sends call to another destination
• Extension Block
o Dials an extension in the switch
•
•
•
o Plays custom greetings to caller before passing off to mailbox block
o Controlled by the EClass block
o EClass Block
ƒ Defines standard setup information for the extension block
Mailbox Block
o Records messages from callers
o Plays recorded messages back to user
o Performs message alert and pager notification
o Controlled by MClass
o MClass
ƒ Defines certain global settings for the mailbox block
Network Mailbox Block
o Records messages in local voicemail and then transmits them to another
voicemail system. Most commonly used in networking applications where
centralized VM is not an option.
List Block
o Sends a recorded message to a predefined mailbox or series of mailboxes.
Most commonly used for system broadcasts.
Creating a Store Location Mailbox
This manual will cover the process of creating a mailbox in the SVMi to provide
directions to a store location that is accessible via a single digit option on the main menu.
First go to the system main menu and choose option A to go to Open Block Table.
Choose the Mailbox block, then choose NEW.
In the number field type 400
This will open the mailbox to page 1. Change the Announce only mailbox setting to Y.
Go to page 4. Change the NOMSG-LEFT to the following:
Now change the Operating MODE to day:
Set the NOMSG-LEFT to go to the Day Main Menu:
Change the Operating MODE to Night:
Set the NOMSG-LEFT to go to the Night Main Menu:
Press CTRL + E to go back to the Open Block Table menu and go to the Day Main Menu.
Go to page 2 and add an entry as follows:
Press CTRL + E to go back to the Open Block Table menu and go to the Night Main
Menu. Go to page 2 and add an entry as follows:
Now record a greeting for mailbox 400 that gives directions to the location. Also, in your
main menu prompts make sure that you alert the caller to the ability to hit 4 to get
directions.
Any caller who presses option 4 will be read the directions and send back to the
appropriate main menu.
+AUTO
FORWARD
Auto forward works on the svmi-4 as wells as on the svmi-8
From the main menu
Go to “Open Block”
Go to the “Mailbox Block” control D to page 2 and set “Enable Auto
Forward and Delete after Forwarding to Yes.
Go to Page 4 and arrow down to “Auto Forward” under Call Director,
and highlight it then press enter and choose the appropriate mailbox to
be forwarded to.
Serial Communication
SVMi Serial Communication Settings Explained
(Using Microsoft’s Hyper Terminal)
1. The first thing you want to do is connect the serial cable between your PC and the
SVMi. The cable that you will use for this is a “straight through” DB9 to DB9
serial cable.
2. Once your cable is connected. Click on the “start” button on your desktop. Then
go to “programs”, “accessories”, “communications”, and then “hyper terminal”.
Select “hyper terminal”.
3. Name your new connection. After you name the new connection and select the
“ok” radio button, the “connect to” box will pop up.
4. In the “connect using” field select the COM port that you will be using to connect
to the SVMi.
5. Click on the “ok” radio button. The “COM properties” box will pop up for the
COM port that you are using to connect with.
6. Set “bits per second” to 9600 (for the SVMi-8 & 16), and 38400 (for the SVMi-4).
7. “Data bits” to 8.
8. “Parity” to none.
9. “Stop bits” to 1.
10. “Flow control” to none.
11. Click on “file”, then “properties”.
12. Click on the “settings” tab.
13. Select “terminal keys”.
14. Select “ctrl+h”.
15. Set “emulation” to “ANSI”.
16. Set “telnet terminal ID” to “ANSI”.
17. Set “backsroll” buffer lines to “500”.
12.
13.
14.
15.
Click on the “ASCII Setup” radio button.
Uncheck the “wrap lines that exceed terminal width” box.
Click “ok”. Then click on “file”, then “save”.
You are now ready to connect to the SVMi.
SVMI16E and SVMI8E
SETTING UP IP ADDRESS FOR REMOTE ACCESS
From Main Menu Highlight Operating Utilities and HIT ENTER
From Operating Utilities Highlight SHUTDOWN SVMI and Hit Enter
Now at C: prompt type in Sconfig as below
C:\> Sconfig (Enter)
After Sconfig you will be prompted 3 different times. Each time enter the number “1”
Now you should be at prompt to enter IP Address it will look like below
Please enter the IP Address with Optional netmask (here simply put your IP address in)
192.168.1.32/24
Above example the IP address is 192.168.1.32
The /24 is the subnet mask reference. The 24 represents the number of consecutive ones
in the subnet mask. A typical mask is 255.255.255.0 ( the Binary equivalent would like
this 11111111.11111111.11111111.00000000 which is 24 consecutive ones)
When you have typed in IP address as above and hit enter then it ask you to enter default
gateway
Default gateway in this example is 192.168.1.1
After IP address and Default Gateway in , you will still be prompted 4 more times that
requires entries. AS Below
Enter Primary DNS or Press “0” to skip = Enter 0 here
Enter the Secondary DNS address or press “0” to skip = Enter 0 here
At the prompt for Interrupt Vector enter the number 60
At the Network card IRQ enter the number 10
** Note: All IP addresses used must be on same network. If you change the
SVMI8E/SVMI16E Static IP address then you must change the Default Gateway address.
The DNS address can be skipped
REMOTE ACCESS TO SAMSUNG SVMI
(Example here using US Robotics Modem)
CABLE PINOUT as BELOW
SVMI8-SETTING UP A DISTRIBUTION LIST MAILBOX
EXAMPLE: Using 300 as List Number
** From Main Menu Highlight “OPEN BLOCK TABLE” and hit ENTER
Highlight “LIST” and ENTER
Highlight “NEW” and ENTER
Input 300 as list number and ENTER
** Now on Page 1 of D-LIST Mailbox
2 fields on this page you may consider
(1) SUBSCRIBER ADMINISTRATOR ,,You can set to “Y” if you want to send
Broadcast Messages from this D-LIST mailbox
(2) DELETION OF ALL OTHER UNHEARD COPIES WHEN ONE SAVED BY
FIRST LISTENER
If equal “Y” when a user in D-LIST listens to a message and saves it,then that
message will automatically be deleted from all other members of the D-LIST
mailboxes.
If equal “N” then all members control individually any messages received via this
D-LIST and they listen,save,delete as needed.
*** NOW “CONTROL D” to next page 2 of 3
On this page 2 of D-LIST you input all mailbox numbers you want to receive messages
sent to this D-LIST
ONCE ALL MAILBOXES INPUTED “CONTROL E” back to make changes be saved
Phantom Mailboxes
This application involves creating a mailbox in the SVMi 4, 8 or 16 as well as assigning
a voicemail transfer button on a key set in the phone system i.e. DCS Compact, DCS,
IDCS 100, iDCS 400 or IDCS 500.
To create the mailbox we high light the Open Block Table from the System Maim
Menu in the voicemail systems and press the enter key.
After pressing enter you will come to the Open Block screen.
At this point you will create a new mailbox if the system did not create one when the
voice mail was installed. You can arrow down to Mailbox or press the letter M to get into
the mailbox screen.
You can now arrow up and down, select NEW and press enter. You will now enter a
identifier and number for the mailbox. It can be a 2004 and 2004.
Once you enter this information and press enter it open the window for this newly created
mailbox.
At this point you now have a mailbox to deliver your messages to. The next part of this
application involves programming in the appropriate system.
You will have to assign a voicemail transfer button to the key sets. This is done by
logging into the appropriate system and adding a VT key along with the voicemail group
as the extender using MMC 722; VT509, VT 519, 529 or VT549.
Once you have assigned the VT key with extender you can now take an incoming call
and transfer it into the mailbox. If your voice mail system is answering all incoming calls
the calling party only needs to dial the mailbox or press a single digit from a menu to
leave a message.
SVMI8/4E/8E/16E
SETTING UP A LUNCH MENU THAT PLAYS AUTOMATICALLY
FROM 12:00 NOON to 1:00 PM (USING SCHEDULE TABLES IN SVMI)
From Main Menu Highlight Schedule Table and Hit ENTER
Now in Schedule Table arrow down to blank entry and define LUNCH schedule as below
to start Lunch time
Then also define a second “dcs auto” schedule to end lunch time
Now open up Day Menu and do a CONTROL A to create new Menu.
Name it Lunch. Put an unused prompt on page 1 of the new LUNCH Menu, 1st
Pmt:1005 will work.
Now Control-D to page 2 and setup options you want to have for lunch Menu
Now you need to go to Direck Trunk Menu and page 2 with DEFAULT highlighted, hit
enter then arrow down to Lunch and hit enter
Change No-ENTRY and INVALID to go to Lunch Menu
** Note: if also want internal calls to go to Lunch Menu you would have to setup
DIRECT STATION Menu just like we did Direct Trunk
Default of the SVMi-8
This manual will cover the process of defaulting an SVMi-8. This is accomplished via
serial port communications.
Hardware requirements:
• Desktop or notebook PC equipped with a serial I/O port
• 9 pin female-to-9 pin female straight-through, pin-to-pin serial cable
Software requirements:
• HyperTerminal, ProComm, or equivalent serial communications program capable
of communicating via the ANSI protocol.
Defaulting
Connect your PC to the SVMi and establish communications.
From the SVMi-8 main menu, choose option G to go to Operating Utilities
You should see this:
Choose option D to shutdown the SVMi-8. You will be prompted for your password.
Enter your administrator password (4 zeros by default). You will see it begin shutting
down voicemail ports and then exit to DOS.
From the “C:\>” prompt type “cd dta” and hit enter.
From the “C:\DTA>” prompt type “default”. You should see this:
Hit any key to begin the default process. You will be prompted twice to type “Y” Once
completed you should see this:
The default process is now complete and all custom programming is cleared. Note that
any user-recorded prompts are NOT erased.
ELECTRONICS
Specialized Applications
Date:
Product:
NO.:
05/28/02
SVMi-4 Ver 1.2 or later, SVMi-8
2002-005
TITLE: Customizing the Directory to
Search on First Name
Customizing the Directory to Search on First Name
When a directory name is entered for the extension / mailbox it should be
entered as ‘last-name’, ‘first-name.’ If the name is entered as ‘first-name lastname’ SVM will automatically re-sort it to ‘last-name, first-name’.
This format is only important because the directory feature will search on a
specific field (first-name or last-name) and the search should be consistent for all
entries.
By default the directory system will search on the last name (see option on page
1 of Directory block – ‘Search First Name’ = N). If you change this to Y (search
on the first name) it will work but the prompt that will play to callers will still
prompt them to enter the last name of the requested party. You must now
change the prompt number on page 2 of the directory block titled ‘Enter name’. In
a default system this is set to prompt number 0127. Change this to 0139.
Remember: For the directory to work properly, each subscriber not only has to
enter their name, but must also record it.
DIRECTORY SEARCH ON FIRST OR LAST NAME
When a directory name is entered for the extension / mailbox it should be
entered as ‘last name’, ‘first name.’ If the name is entered as ‘first-name lastname’ SVM will automatically re-sort it to ‘last-name, first-name’. Note that the
difference here is that the two parts of the name are separated by either a space
(in the case of ‘first-name last-name’) or comma (in the case of ‘last-name, firstname’)
If the SVM detects an entry of ‘aaaa, bbbb’ it will assume aaaa is the last name
because of the comma.
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 1 of 2
If the SVM detects an entry of ‘aaaa bbbb’ it will assume bbbb is the last name
and reorder the name as bbbb, aaaa.
This format is only important because the directory feature will search on a
specific field (first-name or last-name) and the search should be consistent for all
entries.
By default the directory system will search on the last name (see option on page
1 of Directory block – ‘Search First Name’ = N). If you change this to Y (search
on the first name) it will work but the prompt that will play to callers will still
prompt them to enter the last name of the requested party. You must now
change the prompt number on page 2 of the directory block titled ‘Enter name’. In
a default system this is set to prompt number 0127. Change this to 0139.
If you do not wish to hear the extension number played before being transferred
from the directory set ‘Speak Key Value on Exit’ to No. Also if you do not wish to
hear the name played before being transferred set ‘Speak Name on Exit’ to No.
These two items are found on page 1 of the Directory Block.
Note: Beginning with SVMi-4 software version 1.2, directory names can now be
entered remotely. This is done by accessing the mailbox and correctly entering a
password, then selecting ‘# 7 then 3’. Follow the prompts to enter a directory
name.
To Set the search on first or last name change the option on page one of the
directory called ‘Search First name’ (note that in versions prior to 1.2 this field
was called ‘search last part of label). This sets the directory feature to search on
the first name instead of the last name. Names are entered in the subscriber list
as Smith, John. If this value is set to N (no) the directory will search on Smith if
this value is set to Y (yes) the directory will search on John
Remember: For the directory to work properly, each subscriber not only has to
enter their name, but must also record it.
If you have any questions about this application please contact Technical
Support by phone 1800 737 7008 or by email at
[email protected]
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 2 of 2
ABC Corporation would like their SVMi-8 to greet their
callers by saying:
(PROMPT 1001)
“Thank you for calling ABC Company. If you know your party’s extension, you may dial
it now or at any time during this recording.
For Sales, press “2” ............................................ (see Submenu)
For Technical Support, press “3” .............................GP 501/203
For Accounting, press “4” ........................................GP 502/204
For Directions to our facility, press “5”
Submenu – (Sales “2”) This submenu will great the caller by saying:
(PROMPT 1010)
Welcome to our Sales Department:
For North Region Sales, press 1 ..............................EXT. 201
For South Region Sales, press 2 ..............................EXT. 202
For Western Region Sales, press 3 ..........................EXT. 203
For Eastern Region Sales, press 4 ...........................EXT. 204
From the System main Menu select Open Block and press ENTER.
From the Open Block select Menu and press ENTER.
First, we will create the Sales1 Menu, Routing and Greetings
Select NEW to create the Sales1 Menu Block
After selecting New and pressing ENTER, at the yellow line type Sales1 and press
ENTER
Now you are at the MENU = Sales1 first page
Arrow down to the Caller ENTRY Options and Other INPUT Parameters section and
select the 1st Pmt: (type prompt 1010) This prompt will be used for recording the
Submenu for Sales1.
Alter typing the prompt No. 1010, press “Ctrl + D” to go to the next page (page 2 of 2)
Now you are at page 2 of 4
Arrow down to the Menu IMPUT Processor section to a blank line and press ENTER. A
yellow blank line will show up. Type “1” - this is the “Input Value” dial by the caller
trying to reach the North Region Sales Department specified at the System Main Menu
Greeting. Now press the Tab key to move to the “Action” field and press ENTER.
Alter pressing ENTER an option box will open, select “Goto” and press ENTER
This will open a “Target GENERATOR for (digit 1) and from the “Target Label” we
have to select to were that caller is routed to. Select Extension and press ENTER
Select EXT 201 and press ENTER
Now we have completed the routing of digit “1” dialed by the caller to reach the “North
Region Sales Department” and the station that will answer the call. It could be an
Extension or an Extension Group. If no name is recorded for that extension or extension
group then the caller will hear “Transferring to extension 201” instead of name or a
department.
Repeat the same steps for digits 2, 3 and 4
Now we will set up the “Day Main Menu” Greeting Prompt and routing digits for our
ABC Company example.
From the System Main Menu select Open Block and press ENTER. This will open a list
of blocks. Select the “Menu Block” and press ENTER.
From the Menu List, select “Day Main Menu” and press ENTER.
Now you are at the “Day Main Menu” screen, Page 1 of 4. At the Caller ENTRY Options
and Other INPUT Parameters section, the ( 1st Pmt: 1001 ) is the prompt that we are
going to use for recording our ABC Company Main greetings.
Press “ctrl. + D” key to go to the next page, Page 2 of 4
You are now at the Day Main Menu “Menu INPUT Processor”. Arrow down to a blank
line and press ENTER.
Under Input Value enter the digit “2” and press the Tab key
At the Action column select “Goto” and press ENTER. This will take you to the
“TARGET GENERATOR for Digit “2”
Select from the “Target Label” list “Menu” and press ENTER
Now from the Menu list select the Target Name “Sales1” and press ENTER.
Now we have completed the routing of digit “2” dialed by the caller to reach the “Sales
Department” and also to give the caller a second menu of options under the Target Name
“Sales1” to select one of four Region of Sales Departments that we previously
programmed under New “Sales1” Menu Block.
Repeat steps for the digits 3, 4 and 5
The next and final step is to:
1- record the System Main Menu Greeting on prompt “1001”
2- record the sub menu greeting on prompt 1010 for Sales Regions
3- record the Company Directions on prompt 1011
4- record the proper name’s for extension’s and extension group’s
To Record System Prompts
1- Access DTMF System Administration
a- Call SVMi-8 from the Main Menu
b- Press the “# “ Key followed by 3 zeros
c- Enter your password (0000)
If you are answered by a prompt to enter your password you are in
mailbox and must first press “ * ” to reach the Main Menu.
2- Edit System Prompts
a- Call the SVMi-8 and access the System Administration Menu
b- Press 1 to Edit System Prompts
c- Follow the spoken instructions to Edit System Prompts
To Record Name & Directory
1- Call the SVMi-8
a- When prompted, enter your password (0000)
b- For additional Options press “ 0 ”
c- For Personal Services press “ # ”
d- For Personal Administration press “ 7 ”
1)To change your Password, ………….. press “ 1 ”
2)To record your Name, …………….... press “ 2 ”
3)To enter a Directory Name, ………....press “ 3 ”
4)To disable Extended Prompting, …….press “ 4 ”
5)To Exit, …………………………...…press “ 5 ”
SVMi-8 Tenanting Applications Solution B
This application was designed for small offices where two companies share a phone
switch using analog trunks and an SVMi-8. When a customer calls in to a certain
company’s lines, the customer wants the caller to hear a custom auto-attendant greeting
for their company. They would like for both companies to have a separate day and night
menu.
During the day, the main menu will allow the caller to dial a known extension, stay on
the line to get that company’s operator, hear a list of that company’s employees and dial
those single-digit options, or leave a message in a general mailbox.
At night, the main menu will allow the caller to dial a known extension to leave a
message in that person’s mailbox, stay on the line to leave a message in the general
delivery mailbox, or hear a list of that company’s employees and dial the appropriate
single-digit option to get that person’s mailbox.
Company one has a sales department consisting of extensions 202, 203, and 204. They
are using trunk 701, 702, and 703. The operator phone is extension 201, and the group is
500. Company 1 is programmed using the default Day and Night menus. It can be
programmed as though Company 2 does not exist.
Company two has five lawyers at extensions 211, 212, 213, 214, and 215. The trunks
they have are 704, 705, and 706. They have an operator at extension 210, in group 501.
1. In MMC 406 have trunks 704, 705, and 706 ring to group 529 in day and at night.
2. In the voicemail open the Day Main Menu. Press CTRL + A and type in
“Company 2 Day” for the name, then hit enter”. Change the 1st Pmt to 1010
3. On page 2 of the Company 2 Day menu, change the Input Processor to match the
following:
4. Press CTRL + A and type in “Company 2 Night”. Change the 1st Pmt to 1011
5. Set up the Input Processor on page 2 as follows:
6. Hit CTRL + E then choose the Menu block and open the Direct Trunk menu
7. On page 2 change the operating mode to Day
8. In the Day input processor, add the following entry for 704-706:
9. Change the operating mode to night and add the following entry for 704-706:
10. For Prompt 1010 record the day menu listing for Company 2. For Prompt 1011
record the night menu listing for Company 2.
SVMi-8 Tenanting Applications Solution B
This application was designed for small offices where two companies share a phone
switch using DID trunks and an SVMi-8. When a customer calls in to a certain
company’s lines, the customer wants the caller to hear a custom auto-attendant greeting
for their company. They would like for both companies to have a separate day and night
menu.
During the day, the main menu will allow the caller to dial a known extension, stay on
the line to get that company’s operator, hear a list of that company’s employees and dial
those single-digit options, or leave a message in a general mailbox.
At night, the main menu will allow the caller to dial a known extension to leave a
message in that person’s mailbox, stay on the line to leave a message in the general
delivery mailbox, or hear a list of that company’s employees and dial the appropriate
single-digit option to get that person’s mailbox.
Company one has a sales department consisting of extensions 202, 203, and 204. They
are using DIDs 2341, 2342, and 2343. The operator phone is extension 201, and the
group is 500. Company 1 is programmed using the default Day and Night menus. It can
be programmed as though Company 2 does not exist.
Company two has five lawyers at extensions 211, 212, 213, 214, and 215. The DIDs they
have are 7231, 7232, and 7233. They have an operator at extension 210, in group 501.
1. In MMC601 create group 505 with an unused extension number as a member and
have it overflow immediately to voicemail.
2. In MMC 714 have DIDs 7231, 7232, and 7233 ring to group 505 in day and at
night.
3. In the voicemail open the Day Main Menu. Press CTRL + A and type in
“Company 2 Day” for the name, then hit enter”. Change the 1st Pmt to 1010
4. On page 2 of the Company 2 Day menu, change the Input Processor to match the
following:
5. Press CTRL + A and type in “Company 2 Night”. Change the 1st Pmt to 1011
6. Set up the Input Processor on page 2 as follows:
7. Hit CTRL + E then choose the Menu block and open the Forward Trunk menu
8. On page 2 change the operating mode to Day
9. In the Day input processor, add the following entry for 505:
10. Change the operating mode to night and add the following entry for 505:
11. For Prompt 1010 record the day menu listing for Company 2. For Prompt 1011
record the night menu listing for Company 2.
SVMi-4 Tenanting Applications Solution A
This application was designed for small offices where two companies share a phone
switch and SVMi-4. When a customer calls in to a certain company’s lines, the customer
wants the caller to hear a custom auto-attendant greeting for their company. They would
like for both companies to have a separate day and night menu.
During the day, the main menu will allow the caller to dial a known extension, stay on
the line to get that company’s operator, hear a list of that company’s employees and dial
those single-digit options, or leave a message in a general mailbox.
At night, the main menu will allow the caller to dial a known extension to leave a
message in that person’s mailbox, stay on the line to leave a message in the general
delivery mailbox, or hear a list of that company’s employees and dial the appropriate
single-digit option to get that person’s mailbox.
Company one has a sales department consisting of extensions 202, 203, and 204. They
are using trunk lines 701, 702, and 703. The operator phone is extension 201, and the
group is 500. Company 1 is programmed using the default Day and Night menus. It can
be programmed as though Company 2 does not exist.
Company two has five lawyers at extensions 211, 212, 213, 214, and 215. The trunk lines
they have are 704, 705, and 706. They have an operator at extension 210, in group 501.
1. In MMC601, create groups 505 and 506 with unused extension numbers and have
them overflow immediately to voicemail.
2. In MMC 406 have 701, 702, and 703 ring to group 529 in day and night modes.
Have 704, 705, and 706 ring to group 505 during the day and 506 at night.
3. In the voicemail open the Day Main Menu. Press CTRL + A and type in
“Company 2 Day” for the name, then hit enter”. Change the 1st Pmt to 1010
4. On page 2 of the Company 2 Day menu, change the Input Processor to match the
following:
5. Hit CTRL + E to return to the Open Block Table menu. Go to the Mailbox Block
and open or create Mailbox 505
6. On Page 1 set the mailbox to Announce Only
7. On Page 4, set no message left to go to Company 2 Day Menu
8. Press CTRL + E to go back to the Open Block Table. Go to Menu and open
Company 2 Day. Press CTRL + A and type in “Company 2 Night”. Change the 1st
Pmt to 1011
9. Set up the Input Processor on page 2 as follows:
10. Hit CTRL + E to return to the Open Block Table menu. Go to the Mailbox Block
and open or create Mailbox 506
11. On Page 1 set the mailbox to Announce Only
12. On Page 4, set NO-MSGLEFT to go to Company 2 Night Menu
13. Record 1 second of silence for the mailbox greeting in both Mailbox 505 and
Mailbox 506
14. For Prompt 1010 record the day menu listing for Company 2. For Prompt 1011
record the night menu listing for Company 2.
Setting up call Queuing
This manual will cover the process of setting up call queuing in the SVMi.
First go to the system main menu and choose option A to go to Open Block Table.
Go to the EClass block and open the Standard eclass. Hit CTRL + A and enter “Queue”
for the name.
Change all “Hold” entries to Y:
Go to Page 2 and set up queue timing options:
Press CTRL + E to go back to the Open Block Table. Choose Extension and open the
extension you want to enable queuing for.
Change the EClass to point to your new Queue EClass.
Go to page 4 and set the QUE-FULL destination
Now when that extension forwards to voicemail the caller will be given the option to
press 2 to hold. The voicemail will announce their place in the queue, the estimated hold
time, and then place them on hold. It will then call back to the station periodically (as
defined on page 2 in EClass). If the queue is full calls will go to the destination specified
on page 4.
Follow Me (Off-Premise Transfer)
1. Log in to your SVMi using hyper terminal, or some other terminal emulation
program.
2. From the “system main menu” select “open block table”, then select “extension”.
3. Select the extension that you want to set up “follow me” on.
4. In the “authorizations” field, on page 1 of 5, set “alternate location allowed” to
“Y”. Then in the “alternate” field put the telephone number that you wish the
SVMi to dial.
5. Exit out to the “open block” menu, select “station”, and then select “off premise”.
6. On page 1 of 4 of the “off premise” station block, make sure that in one of the
six fields of the “matching dial strings”; that you have a field that has the same
number of question marks in it as the number of digits in the phone number.
7. If you wish for the transfer off premise to be a blind transfer, then put a capital
“H” in the “suffix” field on page 1 of 4.
8. Follow me is now set up for this extension. If the user wishes to toggle it on or off, or
edit the phone number they may do so by entering their mailbox programming and then
entering access manager (4) and then follow me (1).
Find Me
Search for User at Internal Numbers
1. Connect to your SVMi-8 with your PC using hyper terminal or some other
terminal emulation software.
2. From the “system main menu” choose “open block table”, “extension”, and then
select the extension that you would like to set up find me on.
3. In the “authorizations” column, set “find me allowed” to “Y”, “enabled” to “Y”,
and if you wish for the user to be able to edit the stored numbers himself set
“stored phone numbers allowed” to “Y”.
4. Go to page 2 of the extension, and in the “stored numbers” column enter the other
extension numbers that you would like for the SVMi-8 to try and reach you at.
5. You have now completed setting up find me for this extension.
Call Forwarding (SVMi-8)
Forward Calls to an Alternate Location
1. Log in to your SVMi-8 using HyperTerminal or some other terminal emulation
program.
2. From the system main menu select “open block table”, then from the “open
block” menu choose “extension”.
3. Select the extension block that you want to set up call forwarding on.
4. Go to page 3 of 5 of the “extension block”.
5. Select a single digit that is not being used for something else, from the “caller
options processor”.
6. Name the single digit option in the “option description” field.
7. Select another extension block such as one that is assigned to a virtual extension
on the switch (i.e. 3501).
8. Go to the extension block that you selected to use for the call forwarding feature.
9. In “authorizations” set “alternate location allowed” to “Y”.
10. In “extension controls”, in the “alternate” field, put the external phone number.
11. Go to the “open block” menu, select “station”, and then “off premise”.
12. Make sure that one of the “matching dial strings” fields has the same number of
question marks as the number of digits in your external phone number.
13. If you wish for the external transfer to be a “blind” transfer, place a capital “H” in
the “suffix” field, otherwise it will be screened.
SVMi Function Keys
This manual will provide and overview of the SVMi interface function keys.
Facility Keys
F1
•
Brings up the SVMi help screen.
o Shows a list of all help keys available from current screen
CTRL + E
• Save and go up one level
o From an open block, returns to Open Block Table. From Open Block
Table returns to Main Menu.
CTRL + A
• Save block as…
o Used to easily replicate blocks
CTRL + O
• Save and open block / prompt under cursor
o Used for easily moving between block of different types
CTRL + R
• Save and return to last block
o Returns to previously open block, if any
CTRL + N
• Save and open next block of same type
o Moves between station block for example
CTRL + V
• Save and open previous block of same type
o Moves between station blocks for example
CTRL + F
• Find blocks that refer to current block
o Used to quickly see which other blocks are affected by current block
CTRL + Q
• Sort current field
o Sorts current field numerically then alphabetically.
Cursor Movement Keys
Tab
• Move cursor to next field or line
Shift + Tab
• Move cursor to previous field or line
Arrow Keys
• Move cursor to field or line corresponding to key pressed
CTRL + T
• Moves cursor to top of list
CTRL + B
• Moves cursor to bottom of list
CTRL + U
• Move up one page
CTRL + D
• Move down one page
Field Editing Keys
Delete
• Deletes character under cursor
CTRL + Y
• Delete field or line
Backspace
• Delete character to the left of cursor
Subscriber Export Keys
CTRL + N
• Toggle between selection and search mode
A or a
• Mark all records for export
m
• Mark highlighted record
M
• Mark all records
Space or t
• Toggle selection status of highlighted record
T
• Toggle the selection status of all records
u
• Deselect the highlighted record
U
• Deselect all records
CTRL + X
• Begin Subscriber Export
o If in search mode all records are exported regardless of selection
o If in selection mode, only selected records are exported
SVMi-8 ID Mapping
Line ID Mapping
Creating Day and Night Main Greetings and trunk
assignments for different companies
1- Enter “(A) Open Block Table” and select “Menu” then “Day Main Menu”
2- Press Enter then press Ctrl A. This allows you to copy this Menu.
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3- Enter an appropriate name for this Menu. (Exp.: Company 01 Day, Company
02 Day, etc. )
Press Ctrl E to exit to the Open Block Menu.
4- Select “Menu” then the Company Main Menu (Exp.: Company 01 Day)
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5- Arrow down to the Caller ENTRY Options and select the proper greeting
number “1” prompt for each Company Main Greeting page 1 of 4.
Press Ctrl E to exit to the Open Block Menu.
6- From the Open block Menu select “Menu” then “Direct Trunk” Menu.
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7- At the “Direct Trunk” Menu press Ctrl D to go to the 2nd page 2 of 4
Under “Operating Mode.. 00” In green, press enter
This is ware you will assign the different Modes (Exp.: Day, Night, Bad
Weather etc.). Select “Day” and press enter.
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Now the “Operating Mode” changes from “00 to 01” (01 = Day Mode)
Arrow down to a blank line and press enter, then enter the trunk NO.
(Exp.: 701, 702 703 etc.) enter 701, press enter. Select “GO TO” press enter
and select “Menu” . From the Menu List select one of the Companies that you
previously created (Exp.: Company 01 Day, Company 02 Day, etc.) select
Company 01 Day and press enter.
This is how it will look after entering all the trunks and their destination.
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8- Repeat step 7 for the “Direct Trunk” Menu, but this time change the
“Operating Mode” from “00 to 02” (02 = Night Mode) and assign the different
trunks to be answered by the Companies in the Night Mode operation.
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How to do a manual maintenance on an
SVMi (all models)
1. From the system main menu select “port activity”.
2. From the command prompt, type “maint” and press enter.
3. The SVMi will notify you that it is locking the ports on the voicemail.
4. The SVMi will then begin maintenance.
5. When it finishes it will return you to a command prompt. You may then either
type in “exit” or press “Ctrl+E” to return to the main menu.
How to Export a Subscriber List from One SVMi
E (series) to another
1. Logon to your SVMi, and then go to the subscriber list.
2. Press Ctrl + N (to set subscriber export select mode), and then press Shift + A (to
mark all records for export).
3. Press Ctrl + X to start the subscriber export process.
4. Press enter and then press Ctrl + E to exit out to the main menu.
5. Select operating utilities, and then select subscriber import.
6. Press enter to continue to the next screen.
7. Highlight export.txt and press enter.
8. Select what you wish to create (network mailboxes, extension blocks only,
mailbox blocks only, or both ext. and mbx blocks).
9. Press enter to continue the import process.
How to Outdial on an SVMi-E series Voice
Mail without using an Extension Block
With the new E series SVMi’s you now have the ability to make outdials with the voice
mail without tying up virtual extensions out of the switch, and with out the need to use an
extension block. In the following example we will set up a single digit option out of a
menu that outdials to a specific phone number.
1.
2.
3.
4.
Log in to the SVMi-E series voice mail.
From the main menu select “open block table”.
From the block table menu select “menu”.
From the “menu” list, select the menu that you wish to modify.
5. Go to page 2 of 5 of the menu.
6. Find an available line in the “menu input processor”.
7. Enter a number for the single digit, and then select “goto”.
8. Select “dial”, and then “new”.
9. Name the new dial block and press “enter”.
10. Press “Ctrl+E” to exit out of the menu and save.
11. From the “open block” menu select “dial”, and then select the new dial block that
you created earlier.
12. Enter the phone number that you wish to call in the “number” field.
13. Select the type of station block that you need to use to make the call (like the off
premise station block for an outside call).
14. Choose the “supervision leve”.
15. If you want something other than the default prompt 0016 (“Thank you, one
moment please”), then assign the prompt number that you will be recording in the
“prompt” field.
16. That’s all there is to it. You can also use dial blocks in an extension block by using
the “caller options processor” on page 3 of 5.
Setting up Day and Night Personal Greeting (Example using Extn 2003)
Day will be same as usually No Answer Greeting #1, this example shows
how to have a different greeting at night
Page 1 of extn block have to put "Y" for Scheduling and "Y" for Intercept
Page 2 of extn block assign greeting number for night (using 2 in this example)
Now when access mailbox Enter Pasword,then 0 for access manager,then 5 for personal
greetings, then 4 for night greeting, you
will be prompted accordingly
PROMPT LISTING
FILE: 0001.PMT
"Thank you for calling."
USAGE...........................................................
System salutation. "Thank you for calling. An operator will be
with you in a moment. If you know the extension... (etc.)."
FILE: 0002.PMT
"An operator will be with you in a moment."
USAGE...........................................................
System salutation (when an operator is available). "Thank you
for calling. An operator will be with you in a moment. If you
know the extension... (etc.)."
FILE: 0003.PMT
"Our office hours are 8 AM to 5 PM, Monday through Friday."
USAGE...........................................................
System salutation (after hours). "Thank you for calling. Our
office hours are 8 AM to 5 PM, Monday through Friday. If you
know the extension... (etc.)."
FILE: 0004.PMT
"Our office is closed for the holiday."
USAGE...........................................................
Systen salutation. "Thank you for calling. Our office is closed
for the holiday. If you know the extension... (etc.)."
FILE: 0005.PMT
"Our office is closed due to emergency conditions. We hope to
return to normal operation soon. Some of our employees may be
in."
USAGE...........................................................
System saluattion (inclement weather or other emergency
conditions). "Thank you for calling. Our office is closed due to
emergency conditions. We hope to return to normal operations
soon. If you know the extension... (etc.)."
FILE: 0006.PMT
"If you know the extension of the person you are calling, you
may enter it now."
USAGE...........................................................
"Thank you for calling. An operator will be with you in a moment
If you know the extension of the person you are calling, you may
enter it now. To reach the sales department, press 1. For the
service department, press 2."
FILE: 0007.PMT
"To reach the sales department, press 2. For the service
department, press 3."
USAGE...........................................................
"Thank you for calling. An operator will be with you in a moment
If you know the extension of the person you are calling, you may
enter it now. To reach the sales department, press 2. For the
service department, press 3."
FILE: 0008.PMT
"To leave a message in our after hours message center, please
stay on the line."
USAGE...........................................................
When an operator is not available and the system is set up to
take messages in a general mailbox (assumes rotary phone callers
"Thank you for calling. Our office hours are 8 AM to 5 PM,
Monday through Friday. If you know the extension of the person
you are calling you may enter it now. To leave a message in our
message center, please stay on the line."
FILE: 0009.PMT
"Sorry, that is not a valid entry. Please try again."
USAGE...........................................................
Maybe used in any Block which accepts caller entry.
FILE: 0010.PMT
"Sorry, that is not a valid entry. Please try again, or hold
for an operator."
USAGE...........................................................
Optional MENU prompt to indicate invalid entry to the caller.
FILE: 0011.PMT
"Please enter your password."
USAGE...........................................................
Used only in a Menu Block to request a Subscriber's Extension
or Mailbox. Also used for Password-Protected pointers.
FILE: 0016.PMT
"Thank You. One moment please."
USAGE...........................................................
Played to a caller prior to initiation of a transfer to an
extension.
FILE: 0023.PMT
"Thank you."
USAGE...........................................................
Played to the called party to acknowledge that a screened call
has been rejected or redirected.
FILE: 0040.PMT
For a directory of extensions, press 1.
USAGE..........................................................
Used in a menu block, to tell the caller which digit to press
to access the extension directory.
FILE: 0051.PMT
"Goodbye, and thank you for calling."
USAGE...........................................................
Played to caller prior to the system hanging up.
FILE: 0052.PMT
Subscriber Services. To access your Executary, please enter
your subscriber number.
FILE: 0053.PMT
To access the main menu, press '1'. To return to your
Executary, press the pound key. To exit this call, press
the star key.
FILE: 0054.PMT
"Your call has been directed to the message center".
USAGE.........................................................
Used in a MENU block for non-integrated voice mail installations
to greet the caller. It is typically followed by instructions to
re-enter the called party's extension number.
FILE: 0055.PMT
"An operator will be with you in a moment."
USAGE........................................................
In a MENU block to inform the caller they will be connected to
a human attendant shortly if no action is taken.
FILE: 0056.PMT
"To leave a confidential message for the person you are calling,
please re-enter the number you called."
USAGE.........................................................
In a MENU block in non-integrated voice mail installations to
request the destination mailbox for a public message.
FILE: 0057.PMT
"If you are calling from a rotary phone, please stay on the
line."
USAGE..........................................................
In a MENU block after the opening options to tell callers that
they will be connected to a human operator after a brief wait.
FILE: 0058.PMT
"Please enter the mailbox number for which the message is
intended."
USAGE...........................................................
Menu for subscribers who are transferring a caller into someone
else's mailbox to leave a message.
FILE: 0059.PMT
"To access the main menu, press 1. To end this call, press the
star key."
USAGE...........................................................
Default prompt in menu which follows subscriber exit from a
mailbox or extension menu.
FILE: 0060.PMT
"Please enter the announcement number."
USAGE...........................................................
Default prompt for an audiotex information center.
FILE: 0061.PMT
"To replay this announcement, press 1."
USAGE...........................................................
Default prompt to offer replay of the announcment.
FILE: 0062.PMT
No announcements match your entry.
USAGE..........................................................
Used in the Announcement Librarian to inform the caller that
no announcement was found.
FILE: 0063.PMT
I'm sorry, the message storage unit is full.
USAGE..........................................................
Used in the Announcement Librarian to inform the administrator
that they are unable to record an announcement.
FILE: 0071.PMT
To review, press '1'. To rerecord, press '2'. To confirm,
press '3'. To exit and return to the main menu, press the star
key.
FILE: 0101.PMT
"For assistance, please hold. An operator will be with you in
a moment."
USAGE..........................................................
Optional prompt for use in a MENU or SPEAK block.
FILE: 0103.PMT
"Please hold while I connect your call."
FILE: 0109.PMT
For a directory of extensions, press 9.
USAGE..........................................................
Used in a menu block, to tell the caller which digit to press
to access the extension directory.
FILE: 0110.PMT
"I'll transfer you to an operator."
USAGE...........................................................
Optional prompt used prior to transfer to a switchboard
attendent in a DIAL or ECLASS block.
FILE: 0111.PMT
"Goodbye."
USAGE...........................................................
Optional hang up prompt for use in a BYE block.
FILE: 0112.PMT
"To leave a confidential message for the person you are calling,
please enter the mailbox number now."
USAGE...........................................................
Optional prompt used in a MENU supporting messaging in a nonintegrated environment.
FILE: 0114.PMT
"For a directory of mailboxes, press '1'."
USAGE...........................................................
Optional prompt used in a menu to advise a caller of the availability of directory services.
FILE: 0115.PMT
"Please enter the first few letters of the person's last name.
For the letter 'Q' use the '7' key. For the letter 'Z' use the
'9' key. Please enter the letters now."
USAGE...........................................................
Used in the Directory facility to inform the caller how to
enter a party's name for lookup.
FILE: 0116.PMT
"One moment."
USAGE..........................................................
Optional short prompt to use in an ECLASS or DIAL block prior
to call transfer.
FILE: 0118.PMT
Press one.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0119.PMT
Press two.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0120.PMT
Press three.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0121.PMT
Press four.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0122.PMT
Press five.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0123.PMT
Press six.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0124.PMT
Press seven.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0125.PMT
Press eight.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0126.PMT
"For additional names, press 9."
USAGE...........................................................
When the number of matches, entered by a caller, exceeds the
"Maximum number of matches allowed" value set in the system
directory facility, they will be asked to press 9 for additional
FILE: 0127.PMT
"Enter the first few letters of the party's last name on the
telephone keypad. For the letter 'Q' use the '7' key. For the
letter 'Z' use the '9' key."
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0128.PMT
"No names matching your entry were found."
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0129.PMT
To enter a new name, press '0'.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0130.PMT
To exit, press the Star key.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0131.PMT
Invalid entry.
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0132.PMT
For...
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0133.PMT
To reach...
USAGE..........................................................
Used by the System Directory Facility.
FILE: 0139.PMT
Enter the first few letters of the party’s first name on the telephone keypad. For the letter ‘Q’ use
the ‘7’ key. For the letter ‘Z’ use the ‘9’ key.
USAGE..........................................................
Used as an alternate prompt for the System Directory Facility.
FILE: 0200.PMT
"Document number..."
USAGE...........................................................
Played in the Document Librarian prior to announcing a fax
document key.
FILE: 0201.PMT
"This document was last revised on..."
USAGE...........................................................
Played in the Document Librarian prior to announcing the last
revision date of a fax document.
FILE: 0202.PMT
"This document is currently unavailable."
USAGE..........................................................
Played by the Document Librarian when a fax block exists but
contains no fax document.
FILE: 0203.PMT
"If this selection is correct, press '1'."
USAGE...........................................................
Played in the Document Librarian to describe to the caller how
to confirm a fax document selection.
FILE: 0204.PMT
"If this selection is not correct, press '2'."
USAGE...........................................................
Used in the announcement librarian to explain how to reject
a selected fax document.
FILE: 0205.PMT
"To hear your selection again, press '3'."
USAGE...........................................................
Played by the Docuement Librarian to explain how to hear a
document selection again.
FILE: 0206.PMT
"To receive the selected fax documents, press '4'."
USAGE...........................................................
Played in the document librarian to explain how to have
requested fax documents delivered.
FILE: 0207.PMT
"To select additional documents, press '5'."
USAGE...........................................................
Played by the Document Librarian to explain how to select
additional fax documents.
FILE: 0208.PMT
"To cancel your selections and access other options, press the
star key.
USAGE...........................................................
Played by the Document Librarian to explain how to escape from
the document selection process.
FILE: 0209.PMT
"To cancel your selections and to speak with an operator, press
'0'."
USAGE...........................................................
Played by the Document Librarian to explain how to reach an
operator for help.
FILE: 0210.PMT
"If you are calling from your fax machine and would like your
selections faxed to you immediately, press '1'. If you would
like to have your selections faxed to another number, press
'2'."
USAGE..........................................................
Played by the Document Librarian to explain how to specify the
document delivery method.
FILE: 0211.PMT
"Enter the telephone number, including area code, where you
would like your documents delivered. If you make a mistake,
press the star key.
USAGE..........................................................
Played by the Document Librarian to explain how to enter a
phone number for fax back delivery.
FILE: 0212.PMT
"The telephone number you have entered is..."
USAGE..........................................................
Played by the Document Librarian prior to repeating the phone
number entered for fax back delivery.
FILE: 0213.PMT
"If the telephone number is correct, press '1', otherwise,
press '3'."
USAGE...........................................................
Played by the Document Librarian to ask for confirmation of a
telephone number entered for fax back delivery.
FILE: 0214.PMT
"Thank you. The documents you have selected will be delivered
shortly. We will make up to 5 attempts to deliver your
selections."
USAGE...........................................................
Played by the Document Library upon completion of a fax back
document selection session.
FILE: 0215.PMT
"Please press the start or manual receive button on your fax
machine."
USAGE..........................................................
Played by the Document Librarian at the end of a single call
fax delivery session.
FILE: 0216.PMT
"We're sorry, but due to technical difficulties, your document
selections cannot be delivered at this time. Please try again
later."
USAGE...........................................................
Played by the Document Librarian in the event of a system error
during the fax retrieval process.
FILE: 0217.PMT
"Invalid entry. Try again."
USAGE...........................................................
Played by the Document Librarian when a caller makes an invalid
entry.
FILE: 0218.PMT
"Please enter your password."
USAGE...........................................................
Played by the Document Librarian to ask the system administrator
to enter their password.
FILE: 0219.PMT
"For voice label administration, press '1'."
USAGE...........................................................
Played by the Document Librarian to ask the administrator to
specify voice administration.
FILE: 0220.PMT
"To load a new fax document, press '2'."
USAGE...........................................................
Played by the Document Librarian to offer the 'load a new fax
document' option.
FILE: 0221.PMT
"To discard the fax document currently in memory, press '3'."
USAGE..........................................................
Played by the Document Librarian to instruct the adminsitrator
on how to erase a fax document currently in the system.
FILE: 0222.PMT
"To exit, press the star key."
USAGE...........................................................
Played by the Document Librarian explain to the administrator
how to exit fax administration.
FILE: 0223.PMT
"Load the new document into your fax machine and press the
start button."
USAGE...........................................................
Played by the Document Librarian to tell the administrator to
start the transmission process.
FILE: 0224.PMT
"The fax document has been received."
USAGE...........................................................
Played by the Document Librarian to confirm that a fax document
has been received and stored.
FILE: 0225.PMT
"The fax document has been discarded."
USAGE..........................................................
Played by the Document Librarian to confirm that a document has
been deleted.
FILE: 0226.PMT
"I'm sorry, the document storage unit is full."
USAGE...........................................................
Played by the Document Librarian in the event that the storage
system is full during fax administration.
FILE: 0300.PMT
To listen to new messages, press '1'.
FILE: 0301.PMT
To group new messages, press '11'.
FILE: 0302.PMT
Direct call.
FILE: 0303.PMT
"Enter the telephone number"
FILE: 0304.PMT
For a directory, press the '#' key alone.
FILE: 0305.PMT
Please hold while I dial that number.
FILE: 0306.PMT
When you are finished with the call, press the star key.
FILE: 0307.PMT
Access Manager.
FILE: 0308.PMT
To record and send a message, press '2'.
FILE: 0309.PMT
To forward calls to another extension, press '4'.
FILE: 0310.PMT
To cancel call forwarding, press '4'.
FILE: 0311.PMT
To set call blocking, press '3'.
FILE: 0312.PMT
To cancel call blocking, press '3'.
FILE: 0313.PMT
To review saved messages, press '3'.
FILE: 0314.PMT
To group saved messages, press '33'.
FILE: 0315.PMT
...forwarded to...
FILE: 0316.PMT
"Enter the extension to which calls should be forwarded"
FILE: 0317.PMT
Call forwarding is canceled.
FILE: 0318.PMT
...temporarily blocked with...
FILE: 0319.PMT
...indefinitely blocked with...
FILE: 0320.PMT
For the Access Manager, press '4'.
FILE: 0321.PMT
Call blocking is canceled.
FILE: 0322.PMT
Call Screening is set.
FILE: 0323.PMT
Call screening is canceled.
FILE: 0324.PMT
For personal greetings, press '5'.
FILE: 0325.PMT
Calais is routing calls from...
FILE: 0326.PMT
...all callers...
FILE: 0327.PMT
...PAN callers and subscribers...
FILE: 0328.PMT
...privileged PAN callers...
FILE: 0329.PMT
...no callers...
FILE: 0330.PMT
...all other callers are...
FILE: 0331.PMT
...all callers are...
FILE: 0332.PMT
"Enter the number of a caller you are taking calls from"
FILE: 0333.PMT
"Enter the next number of a caller you are taking calls from"
FILE: 0334.PMT
When you are finished, press the pound key alone.
FILE: 0335.PMT
...to your designated location.
FILE: 0336.PMT
If you are taking all calls, press '1'. If you are taking
calls from PAN callers, press '2'. To limit calls to
privileged PAN's press '3'. If taking calls from a specified
list, press '4'. If you are not taking any calls, press '5'.
FILE: 0337.PMT
...your extension...
FILE: 0338.PMT
"Enter the telephone number where you can be reached"
FILE: 0339.PMT
"For Mailbox Administration, press '6'."
FILE: 0340.PMT
For personal administration, press '7'.
FILE: 0341.PMT
To pause, press '8'.
FILE: 0342.PMT
"For Personal Services, press the pound key."
FILE: 0343.PMT
For additional options, press '0'.
FILE: 0344.PMT
Enter two digits each for the hour and minute.
FILE: 0345.PMT
For AM, press '1'. For PM, press '2'.
FILE: 0346.PMT
For your extension, press the pound key alone.
FILE: 0347.PMT
To exit, press the '*' key.
FILE: 0348.PMT
To place a direct call to the sender, press '5'.
FILE: 0349.PMT
To receive the attached fax document, press '55'.
FILE: 0350.PMT
To forward a copy to someone else, press '6'.
FILE: 0351.PMT
"To review your Workload, press '1'."
FILE: 0352.PMT
Until further notice.
FILE: 0353.PMT
To place a direct call, press '5'.
FILE: 0354.PMT
"Personal Services"
FILE: 0355.PMT
To enable auto play of new messages, press '5'.
FILE: 0356.PMT
To disable auto play of new messages, press '5'.
FILE: 0357.PMT
Auto play of new messages is enabled.
FILE: 0358.PMT
Auto play of new messages is disabled.
FILE: 0359.PMT
"To record a Reminder, press the pound key."
FILE: 0360.PMT
Copy message.
FILE: 0361.PMT
New messages.
FILE: 0362.PMT
Record Message
FILE: 0363.PMT
Discarded.
FILE: 0364.PMT
Saved.
FILE: 0365.PMT
Saved messages.
FILE: 0366.PMT
"To go to the previous message, press '11'."
FILE: 0367.PMT
Personal Greetings.
FILE: 0368.PMT
This message will be sent to...
FILE: 0369.PMT
Enter your password.
FILE: 0370.PMT
To set message alert options, press '1'.
FILE: 0371.PMT
To enable pager notification, press '1'.
FILE: 0372.PMT
To disable pager notification, press '1'.
FILE: 0373.PMT
To review deleted messages, press '3'.
FILE: 0374.PMT
I'm sorry, the call was not answered.
FILE: 0375.PMT
I'm sorry, the number is busy.
FILE: 0376.PMT
I'm sorry, your call did not go through.
FILE: 0377.PMT
"I'm sorry. That party is not available."
USAGE...........................................................
Played to caller when a screened call is rejected or when call
blocking is set and no target is set for the Blocked pointer.
"I'm sorry. That party is not available. To transfer to a
different extension, please enter it now."
FILE: 0378.PMT
To review undelivered messages, press '4'.
FILE: 0379.PMT
To set voice message delivery, press '1'.
FILE: 0380.PMT
"...is holding."
USAGE...........................................................
Used in the ECLASS following the name of the party holding for
a page.
FILE: 0381.PMT
To set fax message delivery, press '2'.
FILE: 0382.PMT
Weekly Schedule.
FILE: 0383.PMT
All day.
FILE: 0384.PMT
To set to all day, press '4'.
FILE: 0385.PMT
To copy the previous day's setting, press '5'.
FILE: 0386.PMT
The current setting is...
FILE: 0387.PMT
To exit, press the star key.
FILE: 0388.PMT
For a list of options, press '0'.
FILE: 0389.PMT
That option is not available.
FILE: 0390.PMT
I could not process your entry.
FILE: 0391.PMT
To accept, press '1'. To change, press '2'.
FILE: 0392.PMT
If this is correct, press the pound key; otherwise...
FILE: 0393.PMT
Start time.
FILE: 0394.PMT
Stop time.
FILE: 0395.PMT
To schedule your availability, press '3'.
FILE: 0396.PMT
To edit your mailbox greeting, press '7'.
FILE: 0397.PMT
To assign your Night greeting, press '4'.
FILE: 0398.PMT
To assign your Call Screening greeting, press '5'.
FILE: 0399.PMT
To edit your personal greetings, press '6'.
FILE: 0400.PMT
Your night greeting is...
FILE: 0401.PMT
Your call screening greeting is...
FILE: 0402.PMT
To assign your no answer greeting, press '1'.
FILE: 0403.PMT
To assign your busy greeting, press '2'.
FILE: 0404.PMT
To assign your blocked greeting, press '3'.
FILE: 0405.PMT
"For private access numbers, press '7'."
FILE: 0406.PMT
Your busy greeting is
FILE: 0407.PMT
Your no answer greeting is...
FILE: 0408.PMT
Your blocked greeting is
FILE: 0409.PMT
To change your phone number, press '1'.
FILE: 0410.PMT
The system caller options.
FILE: 0411.PMT
Enter the options you wish to enable, followed by the pound
key. To enable All Options, press the pound key alone.
FILE: 0412.PMT
How long do you wish calls to be forwarded?
FILE: 0413.PMT
Enter a personal greeting number, '1' through '9'.
FILE: 0414.PMT
To clear the currently assigned greeting, press '0'.
FILE: 0415.PMT
All Options enabled.
FILE: 0416.PMT
To edit the greeting, press '2'.
FILE: 0417.PMT
If this is the correct greeting, press '1'.
FILE: 0418.PMT
To select a different greeting, press '3'.
FILE: 0419.PMT
Personal Greeting Number.
FILE: 0420.PMT
Greeting assigned.
FILE: 0421.PMT
"To stop recording, press '2'."
FILE: 0422.PMT
Subscriber Administration.
FILE: 0423.PMT
To change your password, press '1'.
FILE: 0424.PMT
To edit stored telephone numbers, press '2'.
FILE: 0425.PMT
To enable extended prompting, press '4'.
FILE: 0426.PMT
To disable extended prompting, press '4'.
FILE: 0427.PMT
To hear a list of existing numbers, press '9'.
FILE: 0428.PMT
To set call screening, press '5'.
FILE: 0429.PMT
The current password is...
FILE: 0430.PMT
Enter the new password followed by the pound key.
FILE: 0431.PMT
Password set.
FILE: 0432.PMT
To reset the password to the default value, press '1'.
FILE: 0433.PMT
To record your name, press '2'.
FILE: 0434.PMT
Subscriber name.
FILE: 0435.PMT
Extended prompting enabled.
FILE: 0436.PMT
Extended prompting disabled.
FILE: 0437.PMT
To cancel call screening, press '5'.
FILE: 0438.PMT
To edit your access profile, press '2'.
FILE: 0439.PMT
Subscriber Editor.
FILE: 0440.PMT
This subscriber does not exist.
FILE: 0441.PMT
To create an extension, press '1'.
FILE: 0442.PMT
To create a mailbox, press '2'.
FILE: 0443.PMT
To create both, press '3'.
FILE: 0444.PMT
To delete this subscriber, press '4'.
FILE: 0445.PMT
Subscriber deleted.
FILE: 0446.PMT
To edit the subscriber, press '5'.
FILE: 0447.PMT
Subscriber created.
FILE: 0448.PMT
"Enter a subscriber number"
FILE: 0449.PMT
Private Access Numbers.
FILE: 0450.PMT
Enter the PAN Id. number followed by the pound key.
FILE: 0451.PMT
No recorded name exists.
FILE: 0452.PMT
A privileged caller.
FILE: 0453.PMT
No interactive message exists.
FILE: 0454.PMT
The interactive message is temporary.
FILE: 0455.PMT
The interactive message is permanent.
FILE: 0456.PMT
Your phone number is...
FILE: 0457.PMT
Call blocking is set.
FILE: 0458.PMT
End of PAN list.
FILE: 0459.PMT
PAN editor.
FILE: 0460.PMT
To go to the next PAN, press the pound key.
FILE: 0461.PMT
To set until further notice, press the '#' key.
FILE: 0462.PMT
To play the message, press '1'.
FILE: 0463.PMT
To edit the interactive message, press '2'.
FILE: 0464.PMT
To discard the interactive message, press '3'.
FILE: 0465.PMT
To give this PAN privileged access, press '4'.
FILE: 0466.PMT
To take away privileged access, press '4'.
FILE: 0467.PMT
Privilege granted.
FILE: 0468.PMT
Privilege revoked.
FILE: 0469.PMT
To make the interactive message permanent, press '6'.
FILE: 0470.PMT
If you wish the interactive message to be automatically deleted
after it plays to the PAN caller, press '6'.
FILE: 0471.PMT
To edit stored telephone numbers, press '7'.
FILE: 0472.PMT
Stored telephone numbers.
FILE: 0473.PMT
Enter the stored telephone number position, 1 through 5.
FILE: 0474.PMT
The interactive message was last updated on...
FILE: 0475.PMT
No PAN records are available.
FILE: 0476.PMT
Your message was last played on...
FILE: 0477.PMT
To review statistics, press '0' '0'.
FILE: 0478.PMT
To discard this entire record, press '9'.
FILE: 0479.PMT
For immediate delivery, press the '#' key.
FILE: 0480.PMT
How long do you wish this number to be your designated location.
FILE: 0481.PMT
How long do you wish calls to be blocked.
FILE: 0482.PMT
...press the pound key.
FILE: 0483.PMT
Enter two digits each for the month and day.
FILE: 0484.PMT
To set call blocking, press '1'.
FILE: 0485_SRD.PMT
Executary.
FILE: 0486.PMT
For Pager Notification, press '2'.
FILE: 0487.PMT
To schedule pager notification, press '2'.
FILE: 0488.PMT
To clear the current setting, press '3'.
FILE: 0489.PMT
Fax deliver is set.
FILE: 0490.PMT
Fax deliver is not set.
FILE: 0491.PMT
The new setting is...
FILE: 0492.PMT
To enable fax delivery, press '1'.
FILE: 0493.PMT
Fax document attached.
FILE: 0494.PMT
No fax document is attached.
FILE: 0495.PMT
No message is recorded.
FILE: 0496.PMT
For fax messages, press '5'.
FILE: 0497.PMT
Mailbox Greeting.
FILE: 0498.PMT
If you are calling from your fax machine and would like to
receive the fax documents immediately, press '1'. To deliver
the documents to another number, press '2'.
FILE: 0499.PMT
For the current document, press '1'. To receive all documents,
press '2'.
FILE: 0500.PMT
Access Profile.
FILE: 0501.PMT
To hear your access profile, press the '#' key.
FILE: 0502.PMT
For special scheduling features, press the '#' key.
FILE: 0503.PMT
For the next few hours, press '1'.
FILE: 0504.PMT
Urgent.
FILE: 0505.PMT
Certified.
FILE: 0506.PMT
Confidential.
FILE: 0507.PMT
Callback requested.
FILE: 0508.PMT
"Enter the sender's number"
FILE: 0509.PMT
"To create a reminder, press '#' '#'."
FILE: 0510.PMT
For urgent messages, press '1'.
FILE: 0511.PMT
For callbacks, press '2'.
FILE: 0512.PMT
For reminders, press '3'.
FILE: 0513.PMT
For messages from a specific sender, press '9'.
FILE: 0514.PMT
For private messages, press '4'.
FILE: 0515.PMT
End of recording.
FILE: 0516.PMT
End of list.
FILE: 0517.PMT
Your message was received by...
FILE: 0518.PMT
This message is confidential and cannot be forwarded.
FILE: 0519.PMT
For the end of the current business day, press '2'.
FILE: 0520.PMT
This message was forwarded by...
FILE: 0521.PMT
There is no return address.
FILE: 0522.PMT
Reply to sender.
FILE: 0523.PMT
Forward Message.
FILE: 0524.PMT
For the beginning of the next business day, press '3'.
FILE: 0525.PMT
You can now dispose of the original.
FILE: 0526.PMT
For a coming day of the week, press '4'.
FILE: 0527.PMT
Enter the number of hours, 1 through 9.
FILE: 0528.PMT
Enter the day of week. Monday is day 1.
FILE: 0529.PMT
"Enter the recipient's number"
FILE: 0530.PMT
Delivery options.
FILE: 0531.PMT
For urgent delivery, press '1'.
FILE: 0532.PMT
To cancel urgent delivery, press '1'.
FILE: 0533.PMT
To request a return receipt, press '2'.
FILE: 0534.PMT
To cancel return receipt, press '2'.
FILE: 0535.PMT
To request a call back, press '3'.
FILE: 0536.PMT
To cancel your callback request, press '3'.
FILE: 0537.PMT
For private delivery, press '4'.
FILE: 0538.PMT
To cancel private delivery, press '4'.
FILE: 0539.PMT
To cancel imperative delivery, press '6'.
FILE: 0540.PMT
To enable message alert, press '1'.
FILE: 0541.PMT
To modify call blocking, press '1'.
FILE: 0542.PMT
Message alert is set.
FILE: 0543.PMT
Message alert is not set.
FILE: 0544.PMT
The phone number is...
FILE: 0545.PMT
...blocked with...
FILE: 0546.PMT
When would you like this message to be deliverd.
FILE: 0547.PMT
To enable 'reply required' press '5'.
FILE: 0548.PMT
To cancel 'reply required' press '5'.
FILE: 0549.PMT
To enable imperative delivery, press '6'.
FILE: 0550.PMT
Reminder.
FILE: 0551.PMT
This reminder has been sent.
FILE: 0552.PMT
To add a contact number, press '1'; otherwise, press '2'.
FILE: 0553.PMT
Message Hook.
FILE: 0554.PMT
No undelivered message was found.
FILE: 0555.PMT
Reply required.
FILE: 0556.PMT
Pager notification is set.
FILE: 0557.PMT
"Pager notification is not set."
FILE: 0558.PMT
"Mailbox Administration"
FILE: 0559.PMT
To hear a list of messages, press the pound key.
FILE: 0560.PMT
Imperative.
FILE: 0561.PMT
...is in your mailbox.
FILE: 0562.PMT
To have the caller transferred to your location, press '1'
and hang up. Otherwise, press '2'.
FILE: 0563.PMT
To enable 'Find Me', press '6'.
FILE: 0564.PMT
To disable 'Find Me', press '6'.
FILE: 0565.PMT
'Find Me' is enabled.
FILE: 0566.PMT
'Find Me' is disabled.
FILE: 0567.PMT
To retrieve this message, press '2'.
FILE: 0568.PMT
No matching recordings were found.
FILE: 0569.PMT
New messages have arrived.
FILE: 0570.PMT
This message has been retrieved and placed in your new
message que.
FILE: 0571.PMT
"To enable auto-play of message information, press '6'."
FILE: 0572.PMT
"To disable auto-play of message information, press '6'."
FILE: 0573.PMT
"Auto-play of message information is enabled."
FILE: 0574.PMT
Broadcast message.
FILE: 0575.PMT
"Auto-play of message information is disabled."
FILE: 0576.PMT
No greeting is recorded.
FILE: 0577.PMT
"Personal Administration"
FILE: 0578.PMT
"To send a broadcast message, press '9'."
FILE: 0579.PMT
"To send a broadcast message, press '9'."
FILE: 0580.PMT
Quick Memo.
FILE: 0581.PMT
"...followed by the pound key."
FILE: 0582.PMT
"To create a Follow Up, press '1'."
FILE: 0583.PMT
"To create a Commitment, press '2'."
FILE: 0584.PMT
"To create a Task, press '3'."
FILE: 0585.PMT
"To review Follow Up reminders, press '1'."
FILE: 0586.PMT
"To review Commitment reminders, press '2'."
FILE: 0587.PMT
"Sorry. The message storage unit is full."
USAGE...........................................................
Played when a caller has chosen to record something when the
disk is full.
FILE: 0588.PMT
"To review Task reminders, press '3'."
FILE: 0589.PMT
Message sent.
FILE: 0590.PMT
To play, press '1'.
FILE: 0591.PMT
To save, press '2'.
FILE: 0592.PMT
"To rewind, press '7'."
FILE: 0593.PMT
"To pause or continue, press '8'."
FILE: 0594.PMT
"To fast forward press '9'."
FILE: 0595.PMT
"To skip this message, press the pound key."
FILE: 0596.PMT
"For message information, press '00'."
FILE: 0597.PMT
"To review all reminders, press '4'."
FILE: 0598.PMT
If you are finished, press the pound key.
FILE: 0599.PMT
"To reply to the message sender, press '4'."
FILE: 0600.PMT
"Thank you. The documents you have selected will be delivered
shortly."
FILE: 0601.PMT
"Please press the start or manual receive button on your fax
machine."
FILE: 0602.PMT
"Select the kind of Follow Ups you wish to review."
FILE: 0603.PMT
"Select the kind of Commitments you wish to review."
FILE: 0604.PMT
"Select the kind of Tasks you wish to review."
FILE: 0605.PMT
"For active only, press '1'."
FILE: 0606.PMT
"For pending only, press '2'.
FILE: 0607.PMT
"For all, press '3'."
FILE: 0608.PMT
"To review the greeting, press '4'."
FILE: 0609.PMT
"...for all messages."
FILE: 0610.PMT
"...for Urgent Messages only."
FILE: 0611.PMT
"To select all messages, press '3'."
FILE: 0612.PMT
"To select Urgent Messages only, press '3'."
FILE: 0613.PMT
"To change the phone number, press '4'."
FILE: 0614.PMT
To schedule Voice Message Delivery, press '2'.
FILE: 0615.PMT
"To schedule fax delivery, press '2'."
FILE: 0616.PMT
"To disable pager notification, press '1'."
FILE: 0617.PMT
"To disable message alert, press '1'."
FILE: 0618.PMT
"To disable fax delivery, press '1'."
FILE: 0619.PMT
"To enable pager notification, press '1'."
FILE: 0620.PMT
"For a specific date and time, press '5'."
FILE: 0621.PMT
Call forwarding is set.
FILE: 0622.PMT
"To set Night Intercept, press '7'."
FILE: 0623.PMT
"To cancel Night Intercept, press '7'."
FILE: 0624.PMT
"Night Intercept is set."
FILE: 0625.PMT
"Night Intercept is cancelled."
FILE: 0700.PMT
"Who's calling please?"
FILE: 0701.PMT
"One moment please."
FILE: 0702.PMT
"Please hold while I connect your call."
FILE: 0703.PMT
"Transfering a call."
USAGE...........................................................
Played to called party when call is answered.
FILE: 0704.PMT
"This call is forwarded from..."
USAGE...........................................................
Played to the forwarded party upon presentation of a remote forwarded call. "This call is forwarded from... extension 123."
FILE: 0705.PMT
"This call is for..."
USAGE..........................................................
Used in the ECLASS just prior to announcing the called party
name to the called party in a confirmed transfer.
FILE: 0706.PMT
"This call is from..."
USAGE...........................................................
Played to called party before the caller's recorded name if call
screening is set. "This call is from... John Doe. To accept
this call, press 1. To redirect the call, press 2. To reject the
call, press 3 and hang-up immediately."
FILE: 0707.PMT
"...calling for..."
FILE: 0708.PMT
To accept the call, press '1'.
FILE: 0709.PMT
To redirect the call, press '2'.
FILE: 0710.PMT
To reject the call, press '3'.
FILE: 0711.PMT
To record the conversation, press '4'.
FILE: 0712.PMT
"Enter the extension to which this call should be redirected."
USAGE...........................................................
Played to the called party who has choosen to redirect a screened call when call screening is set.
FILE: 0713.PMT
"Thank you. Please hang up now."
USAGE...........................................................
Played to the called party to acknowledge that a screened call
has been rejected or redirected.
FILE: 0714.PMT
I'm sorry, the call was not answered.
FILE: 0715.PMT
I'm sorry, the number is busy.
FILE: 0716.PMT
"I'm sorry. That extension is still busy."
USAGE...........................................................
Played to a caller in the hold queue if the called party's
extension is still busy. "I'm sorry. That extension is still
busy. To leave a message, press 1. To continue holding, press 2.
To transfer to a different extension, please enter it now."
FILE: 0717.PMT
"I'm sorry. That party is not available."
USAGE...........................................................
Played to caller when a screened call is rejected or when call
blocking is set and no target is set for the Blocked pointer.
"I'm sorry. That party is not available. To transfer to a
different extension, please enter it now."
FILE: 0718.PMT
I'm sorry, your call did not go through.
FILE: 0719.PMT
To try another extension, enter it now.
FILE: 0720.PMT
"To leave message, press 1."
USAGE...........................................................
Option given to a caller if a call transfer is not successful.
"I'm sorry. That extension was not answered. To leave a message
press 1. To transfer to a different EXT, please enter it now."
FILE: 0721.PMT
"If you would like to hold, press 2."
USAGE...........................................................
If the extension is authorized, option given caller to hold.
"I'm sorry. That extension is busy. To leave a message, press 1.
If you would like to hold, press 2. To transfer to a different
extension, please enter it now."
FILE: 0722.PMT
"To continue holding, press 2."
USAGE...........................................................
Option given a caller in the hold queue if the extension is busy
on subsequent attempts to transfer. "I'm sorry. That extension
is busy. To leave a message press 1. To continue holding, press
2. To transfer to a different extension, please enter it now."
FILE: 0723.PMT
"To have your party paged, press '3'."
USAGE..........................................................
Used in the ECLASS to offer the page option to a caller.
FILE: 0724.PMT
"For additional options, press 4."
USAGE...........................................................
Played to caller if extension is not answered. "I'm sorry. That
extension was not answered. To leave a message, press 1. To
have your party paged, press 3. For additional options,
press 4.
FILE: 0725.PMT
For assistance, press '0'.
FILE: 0726.PMT
To exit, press the '*' key.
FILE: 0727.PMT
"If you would like to hold, please stay on the line."
FILE: 0728.PMT
"To continue holding, please stay on the line."
USAGE...........................................................
Used in the ECLASS to inform the caller that they can hold for
a busy extension by doing nothing.
FILE: 0729.PMT
"Please hold while I page your party."
USAGE...........................................................
Used in the ECLASS to inform the caller that a page is being
carried out.
FILE: 0730.PMT
"I'm sorry, your party is already being paged. Please make
another selection."
USAGE...........................................................
Played by the ECLASS if paging is selected from a custom voice
script to inform the caller that the overhead pager is in use.
FILE: 0731.PMT
"There is a call for"
USAGE..........................................................
Used in the ECLASS to announce an overhead page.
FILE: 0732.PMT
"...is holding."
USAGE...........................................................
Used in the ECLASS following the name of the party holding for
a page.
FILE: 0733.PMT
"To pick up, dial..."
USAGE...........................................................
Used in the ECLASS to give instructions on how to pick up a
parked caller during a page.
FILE: 0734.PMT
"I'm sorry, your page was not answered."
USAGE...........................................................
Played by the ECLASS to inform the caller that the called party
did not respond to their page.
FILE: 0735.PMT
"You are now the..."
USAGE...........................................................
If announce hold position is authorized, played to caller each
time the caller chooses to hold. Updates position while caller
is in queue. "You are now the...fifth caller."
FILE: 0736.PMT
"The estimated hold time is..."
USAGE...........................................................
Played in the ECLASS prior to announcing the approximate hold
time for a busy extension.
FILE: 0737.PMT
"I'll try that extension again in a moment."
FILE: 0738.PMT
Invalid entry, please try again.
FILE: 0739.PMT
Transferring to...
FILE: 0740.PMT
...Forwarding to...
FILE: 0741.PMT
"To record a real time greeting, press '5'."
FILE: 0742.PMT
"Please hold while I locate your party."
FILE: 0743.PMT
"Thank you."
USAGE...........................................................
Played to the called party to acknowledge that a screened call
has been rejected or redirected.
FILE: 0760.PMT
Please begin speaking at the tone. To stop recording, press '2'
or simply hang up.
USAGE...........................................................
Used in the system wide record facility for a public caller
leaving a message.
FILE: 0761.PMT
"Sorry. The message storage unit is full."
USAGE...........................................................
Played when a caller has chosen to record something when the
disk is full.
FILE: 0762.PMT
"Message discarded."
USAGE...........................................................
Confirms that a message has been erased.
FILE: 0763.PMT
Message sent.
FILE: 0764.PMT
To send your message with normal delivery, press '1'.
FILE: 0765.PMT
To mark your message urgent, press '2'.
FILE: 0766.PMT
To request a callback, press '3'.
FILE: 0767.PMT
"Enter the telephone number where you can be reached"
FILE: 0768.PMT
Invalid entry. Try again.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0769.PMT
...is now available.
FILE: 0770.PMT
"Please hold while I connect your call."
FILE: 0771.PMT
Recording.
USAGE...........................................................
Used in the system wide record facility to signal the start of a
FILE: 0900.PMT
<<SPECIAL "EXECUTARY" INDEXED PROMPT>>
USAGE..........................................................
This is a special indexed prompt containing digits, days of
the week, etc. See end of this chapter
FILE: 0901.PMT
System administration menu. To edit system prompts, press 1.
To set system date and time, press 2. To manually set the mode
of one or all ports, press 3. To exit from system
administration, press the star key.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0902.PMT
Enter the prompt number.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0903.PMT
Invalid entry. Try again.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0906.PMT
File saved.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0907.PMT
File discarded.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0909.PMT
Enter 2 digits each for the month, day and year, or to exit,
press the star key.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0910.PMT
Enter 2 digits each for the hour and minute, or to exit,
press the star key.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0911.PMT
Enter the port number for the new mode, or to change the mode on
all ports, enter 0.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0912.PMT
Enter the new mode number, or for automatic scheduling, enter 0.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0915.PMT
Disk error!
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0916.PMT
System error!
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0917.PMT
Enter your password.
FILE: 0918.PMT
"There is a voice message for..."
USSAGE..........................................................
Played when a message alert out call is answered. "There is a
voice message for... Pat Smith. Please enter the password."
FILE: 0921.PMT
Goodbye.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0923.PMT
To begin, press any key.
USAGE:.........................................................
System Administration Prompt. Do not edit.
FILE: 0924.PMT
Recordings cannot be made at this time. Try again later.
USAGE...........................................................
Used in the system wide record facility to denote an unrecoverable error.
FILE: 0925.PMT
Recording.
USAGE...........................................................
Used in the system wide record facility to signal the start of a
FILE: 0926.PMT
To review, press '1'.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
review their recording.
FILE: 0927.PMT
To record, press '2'. To stop, press '2' again.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
access the record operation.
FILE: 0929.PMT
To discard, press '3'.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
access the delete operation.
FILE: 0930.PMT
FILE: 0931.PMT
When you are satisfied with the recording, press the pound key.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
exit the record facility and save changes to the recording.
FILE: 0932.PMT
For additional options, press '0'.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
access context sensitive help.
FILE: 0933.PMT
To cancel, press the star key.
USAGE...........................................................
Used in the system wide record facility to tell a caller how to
exit the record facility and abandon changes to the recording.
FILE: 0934.PMT
No recording exists.
USAGE...........................................................
Used in the system wide record facility to inform the caller
they attempted an operation like review on an empty recording.
FILE: 0935.PMT
End of recording.
USAGE...........................................................
Used in the system wide record facility to inform the caller
when the end of the recording has been reached.
FILE: 0936.PMT
Discarded.
USAGE...........................................................
Used in the system wide record facility to confirm that a
recording has been deleted.
FILE: 0938.PMT
Playback paused.
USAGE...........................................................
Used in the system wide record facility to inform the caller
they have entered pause mode during recording playback.
FILE: 0939.PMT
Recording paused.
USAGE...........................................................
Used in the system wide record facility to inform the caller
they have entered pause mode during the record operation.
FILE: 0940.PMT
"To continue, press '8'."
FILE: 0942.PMT
"To fast forward, press '9'."
FILE: 0943.PMT
"To rewind, press '7'."
FILE: 0944.PMT
"To pause or continue, press '8'."
FILE: 0946.PMT
To trim the front, press '1'. To trim the back, press '2'. When
you are finished, press the pound key.
USAGE...........................................................
Used in the system wide record facility to tell an administrator
FILE: 0948.PMT
This is a network message. Please press 1.
FILE: 0951.PMT
"The fax document has been received."
USAGE...........................................................
Played by the Document Librarian to confirm that a fax document
has been received and stored.
FILE: 0952.PMT
"To append to the recording, press '3'."
FILE: 0953.PMT
"To set message attributes, press '4'."
FILE: 0954.PMT
"To schedule delivery, press '5'."
FILE: 0955.PMT
"To send a copy to someone else, press '6'."
FILE: 0956.PMT
"To create a reminder, press '66'."
FILE: 0957.PMT
"To change playback volume, press '77'."
FILE: 0958.PMT
"To change playback speed, press '9''9'."
FILE: 0959.PMT
"To continue recording, press '2'."
FILE: 0960.PMT
"To discard and re-record, press '3'."
FILE: 0961.PMT
"To record an introduction, press '2'."
FILE: 0962.PMT
"When you are finished, press the '#' key."
FILE: 0963.PMT
"Paused."
FILE: 0964.PMT
System administration menu. To edit system prompts, press 1.
For subscriber administration, press '2'.
To manually set the mode, press 3. To exit from system
administration, press the star key.
FILE: 0965.PMT
To reset the password to the default value, press 5.
FILE: 0966.PMT
To enter your directory name, press three.
FILE: 0967.PMT
Directory name set.
FILE: 0968.PMT
Enter your last name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z'
use the '9' key.
FILE: 0969.PMT
Enter your first name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z'
use the '9' key.
FILE: 0970.PMT
Enter your name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z' use
the '9' key.
FILE: 0971.PMT
The number you have entered is.
FILE: 0972.PMT
The current directory name is.
INDEX PROMPTS
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
"ZERO"
"ONE"
"TWO"
"THREE"
"FOUR"
"FIVE"
"SIX"
"SEVEN"
"EIGHT"
"NINE"
"TEN"
"ELEVEN"
"TWELVE"
"THIRTEEN"
"FOURTEEN"
"FIFTEEN"
"SIXTEEN"
"SEVENTEEN"
"EIGHTEEN"
"NINETEEN"
"TWENTY"
"THIRTY"
"FORTY"
"FIFTY"
"SIXTY"
"SEVENTY"
"EIGHTY"
"NINETY"
"DATE"
"TIME"
"AM"
"PM"
"SUNDAY"
"MONDAY"
"TUESDAY"
"WEDNESDAY"
"THURSDAY"
"FRIDAY"
"SATURDAY"
"NOT SET"
"PAUSE"
"WAIT FOR DIAL TONE"
"WAIT FOR ANSWER"
"IMMEDIATE"
"STAR"
"POUND"
"MAILBOX"
"MESSAGE"
"MESSAGES"
"EXTENSION"
"OH"
"NO"
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
"A PUBLIC CALLER"
"CALLER"
"NEXT"
"FIRST"
"SECOND"
"THIRD"
"FOURTH"
"FIFTH"
"SIXTH"
"SEVENTH"
"EIGHTH"
"NINTH"
"TENTH"
"ELEVENTH"
"TWELVTH"
"THIRTEENTH"
"FOURTEENTH"
"FIFTEENTH"
"SIXTEENTH"
"SEVENTEENTH"
"EIGHTEENTH"
"NINETEENTH"
"TWENTIETH"
"THIRTIETH"
"CALLER IS"
"CALLERS ARE"
"YOU HAVE"
"NEW MESSAGES"
"SAVED MESSAGES"
"NEW MESSAGE"
"SAVED MESSAGE"
"SECOND"
"SECONDS"
"MINUTE"
"MINUTES"
"OPTIONS"
"JANUARY"
"FEBRUARY"
"MARCH"
"APRIL"
"MAY"
"JUNE"
"JULY"
"AUGUST"
"SEPTEMBER"
"OCTOBER"
"NOVEMBER"
"DECEMBER"
"HUNDRED"
"THOUSAND"
"MILLION"
"BILLION"
"HOURS"
"HOUR"
"AND"
"TELEPHONE NUMBER"
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
"DELETED MESSAGE"
"DELETED MESSAGES"
"UNDELIVERED MESSAGE"
"UNDELIVERED MESSAGES"
"URGENT MESSAGE"
"URGENT MESSAGES"
"CALLBACK MESSAGE"
"CALLBACK MESSAGES"
"REMINDER"
"REMINDERS"
"PRIVATE MESSAGE"
"PRIVATE MESSAGES"
"PRIMARY"
"NUMBER"
"TO"
"UNTIL"
"FAX MESSAGE"
"FAX MESSAGES"
"CURRENTLY HOLDING"
"FOLLOW UP"
"FOLLOW UPS"
"COMMITMENT"
"COMMITMENTS"
"TASK"
"TASKS"
"ACTIVE"
"PENDING"
"SENT BY"
"FORWARDED BY"
Adjusting for the lack of a Disconnect Signal
on the SVMi-16E, 8E, and 4E
On the new releases of the SVMi product it is now possible to compensate
for the lack of a disconnect signal from your central office. The port block
which was previously hidden on older releases is now accessible.
1. Once you have determined that you are not receiving a disconnect
signal from your central office, log in to your SVMi and go to the
main menu.
2. Select “open block table” from the main menu. Then select “port”,
and then select “analog” from the port menu.
3. On page one of the analog port block, under the heading “phone system interface”,
you will see the setting “disconnect signal”.
4. Select disconnect signal, then from the pull down menu select the parameter you
want to substitute for a loop open disconnect, such as dial tone.
SVMI8 PAGER NOTIFICATION USING A SPECIFIC SCHEDULE
THIS EXAMPLE X202 SCHEDULE MON-FRI 5PM to 12 MIDNIGHT and 24 HRS
on SAT-SUN
(1) From MAIN MENU Highlight OPEN BLOCK and hit ENTER
(2) Highlight MAILBOX and hit ENTER
(3) Highlight desired MAILBOX and hit ENTER
(4) Now on page 1 of Mailbox,, CONTROL “D” to page 3 of Mailbox
(5) Page 3 of Mailbox
Pager notification is enable = Y
Station………= Beepers
Dial= 9722785678 ( Number of Beeper/Pager)
** Then fill in days and times desired in “Notification Schedule”
Example: Mon-Fri 5 PM to 12 Midnight and 24 Hours on Sat and Sun
** Mailbox now setup, Now go to Station Block BEEPERS
(6) From Main Menu Highlight OPEN BLOCK and hit ENTER
(7) Highlight STATION and hit ENTER
(8) Highlight BEEPERS and hit ENTER
(9) Normally most beepers work ok with Default Values in BEEPERS Station Block
** Note: Can use TRAIN option to try and match up Dial String in SUFFIX field on non
standard beepers
Page-1
MAIL BOX MESSAGE ALERT TO EXTERNAL NUMBER SVMI8
USING A SET SCHEDULE
** X201 in this example Alert set for Mon-Fri ,, 8 AM to 5 PM
From Main Menu HIGHLIGHT “OPEN BLOCK” and ENTER
Page-2
Highlight Mailbox and ENTER
Page-3
Highlight Mailbox and ENTER
Page-4
No settings or changes on Page 1
CONTROL-D to next page 2
Page-5
Page 2 of mailbox
Message Alert is currently on = Y
Alert phone number = 9727895678
Now setup “Delivery Schedule” accordingly Example here = Mon-Fri ,, 8 AM to 5 PM
• NOW MAILBOX SETUP COMPLETE
• Go TO STATION BLOCK “OFF PREMISE” to setup outdial
attribiutes
Page-6
Highlight “STATION” and ENTER
Page-7
Highlight “OFF PREMISE” and ENTER
Page-8
Make sure you have appropriate number of Question Marks in matching dial string
Example shows 7,8,10,11 question marks in 4 blocks above. That covers any dialed
number from Local to Long Distance
PREFIX show 9 and a comma,, 9 would be trunk access in switch SVMI is installed in.
Comma is a pause
*** NOTE : Train option is also on this page
ELECTRONICS
Specialized Applications
Date:
Product:
NO.:
05/28/02
SVMi-4, SVMi-8
2002-004
TITLE: Overflow Destination
OVERFLOW DESTINATION
When a station call forwards to VM (or a group overflows) the call is passed to
the SVMi and answered by either the Main Auto Attendant (according to
operating mode) or the mailbox associated with the forward or overflow.
Overflow to Mailbox Sometimes, when the SVM is being used in a ‘part time
operator’ type of application, the operator phone or group will ring, and if not
answered, the call should go to voice mail. It is easy to program this. Simply
create a mailbox for the station or group that forwards or overflows.
Overflow to Auto Attendant Sometimes, when the SVM is being used in a
‘delayed ring’ type of application, the operator phone or group will ring, and if not
answered, the Auto Attendant should pick up. It is easy to program this.
SVMi-8: simply remove the mailbox and extension for the station or group that
forwards or overflows.
SVMi-4: simply remove the mailbox for the station or group that forwards or
overflows.
The above two examples follow a simple rule. Forwarded calls from stations or overflowed calls
from a group will go to the main menu if no mailbox is available. If a mailbox exists the caller will
be routed to the mailbox.
If you have any questions about this application please contact Technical
Support by phone 1800 737 7008 or by email at
[email protected]
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 1 of 1
Setting up Toll Restricting for outcall applications to only go to Local Numbers
SVMI8,,SVMI4E,,SVMI8E,,SVMI16E
Easily done in Eclass , then can assign Eclass to any users you want.
From Main Menu Highlight Open Block Table and Hit ENTER
Highlight Eclass and hit ENTER Then pick Standard Eclass and hit ENTER
Now in Standard Eclass Control D to page 4 of Eclass
Here you can have On Premise = Y
Off Premise = Y
Long Distance= N
Now in Exception Area Codes put in any local area codes you want to allow
Setting Weekly Call Delivery Scheduling
This manual will cover the process of setting up an availability schedule in the SVMi.
The availability schedule determines when calls should ring to a user and when they
should go straight to voicemail.
First go to the system main menu and choose option A to go to Open Block Table.
Choose the Extension block and open the extension of the user in question.
On page 1 set Scheduling to Y and Intercept to Y.
Scheduling tells the SVMi to allow the user to set their availability schedule. Intercept
says that if a call comes in outside of that schedule, send it to voicemail.
Now go to page 2 and set the schedule. Times are in 12 hour format. Off means the user
is unavailable all day. On means the user is available all day (midnight to midnight).
The user’s scheduling is now set. Any caller trying to dial this person from the AA during
business hours will ring to that user’s station. Calls made outside of business hours get
forwarded to voicemail automatically.
Cascading message notification on the SVMi
series products
(3-Tier emergency alert messaging)
1. Log in to your SVMi using hyper terminal or some other terminal communication
software.
2. From the system main menu select “open block table”.
3: Select “menu” from the open block menu, then choose the menu that you wish to place
the emergency mailbox option in and select it.
4. Go to page 2 of 4 of the menu that you are in.
5. Use the arrow keys to navigate to the first available place in the Menu Input Processor
that you can place an entry in.
6. Press “enter” on your keyboard, then put in the entry that you want to use to send them
to the emergency mailbox. Then select “goto” , then choose “mailbox”, then choose the
mailbox that you are going to use as your emergency mailbox.
7. Exit out of the menu. From the open block menu select “mailbox”, and then the
mailbox that you are using as your emergency mailbox.
8. Go to page 2 of 5 and set both “enable autoforward”, and “delete after forwarding”, to
“Yes”.
9. Go to page 4 of 5, and select “auto-FWD”.
10. Select “mailbox”, and then select the mailbox of the first person that needs to be
notified.
11. Exit out of this mailbox and select “mailbox” from the “open block” menu. Then
select the mail box of the first person to be notified and go to page 2 of 5. Set “enable
autoforward” to “yes”, and then in “auto forward delay” blank, enter the amount of time
that you wish to transpire before it is forwarded to the next on call person.
12. Repeat steps #10 and #11 for each additional mailbox that needs to be
notified.
Proper shutdown of the SVMi systems
To do a proper shutdown of the SVMi system you need to navigate from the main meni
to the Operating Utilities menu. Once there you select Shutdown SVMi-4,8 or 16 in out
example we are using the SVMi-8.
Once there you will be prompted to enter the password.
Once you enter the password the system shut the ports down and put you at the DOS
prompt. At this point you can power your KSU down to perform whatever you need to do.
ELECTRONICS
Specialized Applications
Date:
Product:
NO.:
7/25/2002
SVMi-8
2002-006
TITLE: Audiotext Librarian and
Announcements
SVMi’s Audiotext System delivers on-demand voice information to callers, using
Announcements Blocks. It also provides the facilities to create and maintain
audiotext libraries to group and control the use of Announcements. Applications
can be configured ranging from simply giving directions to the company location;
to complex applications requiring “search keys” support to find and play the
appropriate Announcement based on accumulated caller entries.
Announcements in a library may be linked to build applications of any size - and
may be accessed at any time during a call session. An audiotext library consists
of one or more Announcement Blocks and an Audiotext Librarian.
The Announcement Block contains the voice information and parameters used
by the audiotext librarian to manage the Library. An Announcement Block can be
created at the system administration PC console or from any touch-tone
telephone. When it is created at the console, the Announcement’s text can be
typed into the Block for recording at a later time from the Voice Studio.
The Audiotext Librarian controls all the prompting and parameters used when
recording and playing back Announcements. This information includes the
allowed length of the message and the number of days it will be retained. It may
be useful to think of the audiotext librarian as a class of service for
announcement blocks
The Audiotext Librarian Block is used in conjunction with a Menu Block to access
the audiotext information The Audiotext Librarian does not contain pointers to
announcement blocks. To play an announcement block, a menu is used to
collect digits from the caller that match the number of the announcement block,
and then the menu block passes control to an Audiotext Librarian. The Audiotext
Librarian plays the announcement that matched the digits entered by the caller.
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 1 of 3
This Audiotext system can be used any time a caller needs specific information.
Calling a Real Estate office to request spoken information about a property by
entering that properties ID number might be one example. Another application
would be in a community college, where the caller entering a course number
would hear a description of the subject matter covered in the course.
EXAMPLE
A typical application using Announcements is a Service Information Center at an
automobile repair shop. In this application, the caller is prompted in a Menu Block
to input his home phone number to identify the car being serviced. The
associated Announcement would then inform the caller of the status of their car,
e.g., “I’m sorry Mr. Jones, your car is not ready yet. It should be done the latter
part of this week.”
a) From the main menu the customer will select a single digit to be directed to
another menu where they are asked to enter their 7-digit phone number to
receive information on their car.
b) The menu Input processor (page 2 of the menu block the caller was
transferred to from the main menu) should include an entry the collects any
caller entered phone number (entered in the Input processor as ???????)
c) The action to take on this input should be ‘GoTo’
d) The Target name should be a newly created Audiotext Librarian (you can
leave all the Audiotext Librarian parameters as default) This Audiotext
Librarian will call the announcement with the number that matches the digits
entered by the caller.
e) Ensure that the Audiotext Librarian ‘User can create ANN’ option is set to
Yes. This will allow the audiotext administrator to add new announcements for
each new customer
f) In the Audiotext Librarian menu block set ‘Wait for caller Entry’ to 7. This will
allow the entire phone number to be collected.
g) Change the Audiotext Librarian password to one that is known only to the
Audiotext administrator.
h) Change the Audiotext Librarian Retention days to the time you want this
announcement to remain in the system. By default it will remain 90 days and
then be destroyed.
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 2 of 3
CREATING A NEW ANNOUNCEMENT
Announcements are created by calling into the Audiotext system and when you
reach the Audiotext Librarian (the menu where you would normally enter the
announcement number) enter # + the announcement number. This process is
similar to logging into your mailbox, but you are actually logging into the
announcement block. Enter the password that is assigned for the Audiotext
Librarian and record or delete the Announcement.
If the Audiotext Librarian ‘User can create ANN’ is set to ‘Y’, the system requests
a password, creates the announcement (with no recording in it), and drops the
administrator into a record session. If the administrator deletes the voice within
the announcement, the system marks the announcement for deletion when the
administrator exits. In short, the administrator can create and destroy
announcements by deleting the contained speech.
If the Audiotext Librarian ‘User can create ANN’ is set to ‘N’ and the administrator
tries to create a new announcement, the system replies with ‘Invalid entry’ and
the administrator remains in the menu block (until retries are exhausted). If the
administrator deletes the speech in an existing announcement, the
announcement remains in existence. In short, administrators can manage the
recordings contained within the announcements but the announcements
themselves remain in place.
If you have any questions about this application please contact Technical
Support by phone 1800 737 7008 or by email at
[email protected]
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 3 of 3
SVMi-8 Real Estate Applications Solution A
This application was designed specifically for a small real estate firm. From the Main
Menu the dealer wanted to be able to direct callers to a second Menu which would
ultimately direct the caller to home listing announcements
Home Listings need to be administered via DTMF by specified agents. A single digit is
required to identify the number of bedrooms, and there will be a unique 4 digit listing
number assigned to every listing. The result will be that the Home Listing number will be
a total of 5 digits.
1. From the Day Main Menu create a single digit choice which will direct callers to
a new Menu called “Listings.” (This will also need to be done in “Night Main
Menu”, “Holiday Main Menu”, and “Weather Main Menu”).
2. While this choice is highlighted press CTRL + O to open the new Menu Listings
3. Assign a new prompt # that callers will hear when they arrive at the Listings
Menu. For this example we use prompt # 0060 to test the application with. A
custom prompt would be required for the actual application.
“Welcome to our Home Listings Hotline. To hear information on one bedroom
homes please press 1. For two bedroom homes please press 2. For three, or more
bedroom homes please press 3. For homes located outside of town please press 4.
And, for commercial properties please press 5. To return to the Main Menu press
the star key.”
4. Make sure that the Maximum Caller Entry Digits is set to 5
5. Make sure Administration is set to ‘#’ so Administrators can record
Announcements
6. The customer specified that they wanted the following menu choices in the
Listings Menu:
<1> for a listing of 1 bedroom recordings
<2> for a listing of 2 bedroom recordings
<3> for a listing of 3 or more bedroom recordings
<4> for a listing of homes outside of town
<5> for a listing of Commercial properties
Or just enter the 4 digit MLS number for exact Audiotext recording
<*> for returning to the appropriate Menu
7. Please note the Target name in the example listed below. The ‘a’ entries are
actually wildcards that are referenced by the Audiotext Librarian.
8. Make sure these settings are the same for all Operating Modes.
9. In the AudioText Librarian make sure that Users are allowed to create
Announcements.
10. Create, and assign a custom prompt to: Offer Replay Prompt parameter. This
prompt should read as follows, “To replay this listing press 1, to hear the next
listing press the pound key.”
11. For ease of administration make sure USER-EXIT is set to Goto MNU Listings so
the recording of announcements by Administrators is made easy
12. Also set NEXT to Goto MNU Listings so users can listen to multiple listings in
the AudioText Library
13. Make sure these settings are the same for all Operating Modes
14. Once all these steps are taken please dial into the SVMi
15. When prompted for a password press ‘*’
16. From the Main Menu press ‘2’ to go to Listings menu
17. To record an announcement press ‘#’ followed by the five digit number of the
Audiotex announcement
18. For testing purposes create (2) recordings that begin with a 1, two that begin with
a 2, etc. Remember that the first digit represents the type of home, and the last 4
digits must be unique throughout the application
19. Once all Announcements are recorded call into SVMi like a public caller to test
the application
20. Press ‘2’ at the main menu
21. When you get the Listings Menu recording select a menu choice 1-5, or enter the
4 digit listing number
22. Once the first recorded announcement has played press ‘#’ to advance to the next
one
SVMi System Architecture
This manual will provide and overview of the SVMi system architecture.
Calls to the SVMi are initially picked up by the Port block. The Port block controls the
physical hardware associated with the voicemail extensions.
The Port block checks the Schedule Table to see if any specific mode has been assigned
for that particular time of day. If none are found it will follow whatever ring mode is
designated in MMC 744 for that ring plan. The call is then passed to the Mode block.
The Mode block handles which call types go to where during specific times. By default
this simply assigns which Menu block to go to during what times.
The Menu block defines routing options for a call. It can base these options on any one of
several different input options (ENTRY, TRUNK, CID, etc). It will then speak to the
caller any prompts that have been programmed and route the call accordingly. The Menu
block can pass a call to any of the Call Processor or Service Provider blocks.
The Call Processor blocks are comprised of the following:
• Speak Block
o Speaks a prompt to a caller and then processes on to another destination
• Bye Block
o Tells the customer goodbye and then hangs up the port.
• Dial Block
o Dials a number and based on supervision settings hang up or process to
another destination
• Query Block
o Asks a caller a question and records the answer
The Service Provider blocks are comprised of the following:
• Directory Block
o Allows the caller to search through subscribers to find the party they are
trying to contact
• Audiotext Librarian
o Plays an announcement or series of announcements. Uses the
Announcement block.
o Announcement Block
ƒ Plays a message to a customer and sends call to another destination
• Document Librarian
o Allows the caller to request a faxes or series of faxes. Uses the Fax block.
o Fax Block
ƒ Plays a voice header, sends a fax to a specified location, and then
sends call to another destination
• Extension Block
o Dials an extension in the switch
•
•
•
o Plays custom greetings to caller before passing off to mailbox block
o Controlled by the EClass block
o EClass Block
ƒ Defines standard setup information for the extension block
Mailbox Block
o Records messages from callers
o Plays recorded messages back to user
o Performs message alert and pager notification
o Controlled by MClass
o MClass
ƒ Defines certain global settings for the mailbox block
Network Mailbox Block
o Records messages in local voicemail and then transmits them to another
voicemail system. Most commonly used in networking applications where
centralized VM is not an option.
List Block
o Sends a recorded message to a predefined mailbox or series of mailboxes.
Most commonly used for system broadcasts.
Operating Mode
The SVMi-8/16 can be configured to automatically change between up to 99 different
customer operating modes, based upon the time of day, day of week, or specific calendar
date. During an operating mode, every aspect of the call automation application,
including port utilization; caller scripts; routing solutions; call coverage options; and even
an individual subscriber’s mailbox prompting can be customized to meet the
organization’s operating requirements. At anytime during the day the SVMi-8/16 system
is in a specific operating mode. This may be as simple as Day Mode (business hours) or
Night Mode (business closed) or it can be a very complex (Special Mode for Port 2 Only,
on October 13th between 5 and 7 pm).
The behavior of the SVMi8/16 when it answers a new cal during each specific operating
mode is defined in the Mode Block. SVMi-8’s Schedule Table automatically changes to
the correct mode without human involvement.
Operating Mode
Answering Machine Emulation
This application involves creating a mailbox in the SVMi 4, 8 or 16 as well as assigning
a voicemail transfer button on a key set in the phone system i.e. DCS Compact, DCS,
IDCS 100, iDCS 400 or IDCS 500.
To create the mailbox we high light the Open Block Table from the System Maim
Menu in the voicemail systems and press the enter key.
After pressing enter you will come to the Open Block screen.
At this point you will create a new mailbox if the system did not create one when the
voice mail was installed. You can arrow down to Mailbox or press the letter M to get into
the mailbox screen.
You can now arrow up and down, select NEW and press enter. You will now enter a
identifier and number for the mailbox. It can be a 2004 and 2004.
Once you enter this information and press enter it open the window for this newly created
mailbox.
At this point you now have a mailbox to deliver your messages to. The next part of this
application involves programming in the appropriate system.
You will need to make sure the AME password is not turned on in MMC 110. Assign a
AME key in MMC 722. Note in an iDCS system it will be a VMAME key. You must
make sure in MMC 701 feature is on. VMS AME = YES
Once you have this feature programmed it is similar to screening a call on a home
answering machine.
Auto Record
This application involves creating a mailbox in the SVMi 4, 8 or 16 as well as turns the
feature on in the phone system i.e. DCS Compact, DCS, IDCS 100, iDCS 400 or IDCS
500.
To create the mailbox we high light the Open Block Table from the System Maim
Menu in the voicemail systems and press the enter key.
After pressing enter you will come to the Open Block screen.
At this point you will create a new mailbox if the system did not create one when the
voice mail was installed. You can arrow down to Mailbox or press the letter M to get into
the mailbox screen.
You can now arrow up and down, select NEW and press enter. You will now enter a
identifier and number for the mailbox. It can be a 2004 and 2004.
Once you enter this information and press enter it open the window for this newly created
mailbox.
At this point you now have a mailbox to store your recorded conversation in. The next
part of this application involves programming in the appropriate system.
You will have to activate the VM REC and VM AREC features in the appropriate class
of service in MMC 701. Once you have turned these features on you will use MMC 743
to program the feature.
ELECTRONICS
Specialized Applications
Date:
Product:
NO.:
07/24/2002
SVMi-4/8
2002-003
TITLE: Multi-Language Operation
MULTI-LANGUAGE OPERATION
Caller Language Selection Callers may select a language option* when the
SVMi-4/8 answers their call. The prompts played to the caller will continue in the
selected language until the SVMi-4/8 releases the call.
Mailbox Language Selection Mailboxes may be associated with a specific
language so that when a subscriber accesses their mailbox prompts will play in
the language assigned to the mailbox. The call session will continue in this
language even if the caller leaves their mailbox.
Caller Language Selection
1) Keep the main automated attendant prompt short (for example - announce
the company name but do not provide other options)
2) Add to this main menu an option to select a language, for example “…for
English press 1, for French press 2”. The languages installed on your system
as well as the actual numbers used to select them can be found in page 3 of
‘System Wide Parameters’.
3) In the main menu “Menu Input Processor” (page 2), scroll to a new line and
press enter.
4) Add a new entry that has one question mark and press return.
5) Select ‘GOTO’ and press return.
6) Now we must pick a target to go to if anyone dials a single digit (more
correctly, we must pick a target if anyone dials a single digit not specifically
listed in the menu input processor). For this application we will select ‘menu’.
7) The list of menu blocks displayed is limited and not fit our requirement so we
must create a new one. Select New and give it a name a name. We will call
this “Language”.
8) It is not necessary for this block to play any prompts in this menu block, so
no changes need to be made to the caller entry options.
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 1 of 3
9) We want to use this menu block only to tell the software what language to
use for the rest of this call. To do this we must assign the single digit entered
by the caller in the previous menu to a language register that is used by the
system to process a call. Fortunately this is easier than it sounds!
10) First we must tell the menu to use the data entered on the previous block.
On page 1 of the newly created “Language” menu block, put the cursor on
the field called ‘take input from’ and press return. From the available list pick
‘Key’ and press enter.
11) Next we must tell the system to use the key value to select a language.
Move the cursor to the field called ‘store input in’ and press enter. Select
Language. Your system is now using the language selected entered in the
previous menu.
12) You have successfully implemented language selection, but we must now
decide what happens to the call now. Press ‘Ctrl + D’ to go to the next page
of the ‘Language Menu Block’.
13) The Menu input processor contains some default values created based on
the ‘Template MNU’, you may remove these by placing the cursor on each
one and pressing ‘Ctrl + Y’.
14) If you look at the right hand side of the screen you will be reminded that the
input that the Menu Input processor will search on is taken from the ‘key’
value (i.e. the single digit value of 1 or 2 that was collected from the previous
block).
15) In the menu input processor make two entries for 1 and 2, and decide where
you want the caller to go. The target(s) can be any valid block and may point
to completely different objects.
In our example we want to offer the same call flow to both English and
French callers. We want to tell the caller 3 things:
i) They can dial an extension number if they know it (this is prompt # 0006).
ii) They can access the directory feature by pressing 9 (prompt # 0109).
iii) They may hold for an operator (prompt # 0101).
Whatever language the caller has selected, they will be routed to the
same block – it is only the language that will change.
16) Move your cursor to a new line in the ‘menu input processor’ on page two of
our language menu block and press enter. Since we know the digits we are
working with from our key value, selection will be only 1 or 2, and they will
both be routed to the same destination, we can do this with one entry for the
menu Input processor. Enter a single question mark, which is a wild card for
any digit.
17) Press enter. Select ‘Goto’, and when the ‘Target generator’ window appears
select Menu.
18) Again we have no existing menu that is suitable for our purpose so we must
create one.
19) Select ‘New’ and call the new menu ‘Options’.
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 2 of 3
20) The ‘take input from’ field will show ‘ENTRY’. This means digits entered by
the caller, and this is fine for our purpose.
21) Go to caller entry options lower on the same page. It is here that we must
enter the prompts to play to the caller. For 1st, 2nd and 3rd prompt enter 0006,
0109, and 0101 (remember step 15?).
Note: When an additional language is installed on the SVM system it
consists of a duplicate set of prompts in a different directory. These prompts
are in a different language but use the same numbers. The menu block will
look for them in a specific directory determined by the language selection.
This means that we only need to tell the menu block what prompt to play and
the language register will determine what language to play it in.
22) We must now go to page 2 of the ‘options menu block’ and assign routing
instructions in the ‘Menu input processor’.
23) The no entry field already points to an operator, 9 is assigned to the directory
feature and the ‘???’ (any digits) will first look for an extension to transfer to,
and if none is found, it will look for a mailbox to transfer to. So there is really
nothing to do here. Your setup is complete.
Mailbox Language Selection
When a caller has selected a language the prompts will continue in the selected
language until the SVM releases the call.
When a subscriber (owner of an extension / mailbox) call the SVM and identifies
themselves by correctly entering a passcode. A language will be selected based
on the mailbox. Once selected the call (from the subscriber) will continue until it
is released by the SVM or the language is deliberately changed. The mailbox
language selection can be found in page 1 of mailbox programming.
* Check with your Samsung Representative for availability of languages. These
must be loaded onto your system before this feature can be used.
If you have any questions about this application please contact Technical
Support by phone 1800 737 7008 or by email at
[email protected]
Samsung Telecommunications America Inc., 2700 NW 87th Avenue, Miami, FL33172.
Pg 3 of 3
ABC Corporation wants his VP of Sales Extension 202 to have
his No Answer Call’s to use the “FIND ME” feature as follow:
When a call is transferred to extension 202 and there is no answer the SVMi-8 will locate
and call extension 203, if there is no answer then it will locate the next preprogrammed
extension, 204. If at this time there is still no answer, the SVMi-8 will give the caller
additional options.
Note: The Find Me Option is available only if the Administrator has assigned you this
feature. Find Me, when enabled, will attempt to locate the subscriber by calling a list of
preprogrammed phone numbers. The stored phone numbers are entered in ‘Personal
Services” (if allowed by the Administrator)
From the System Main Menu select Open Block and press ENTER.
From the Open Block select Extension and press ENTER.
At the BLOCK Label... EXT select extension 202, and press ENTER
Now you are at the EXTENSION Block screen. Arrow down to the Extension Controls
and at the Supervision level press ENTER.
At the Supervision level select FULL, and press ENTER
Next, arrow down to Station, and press ENTER.
To customize the parameters for the controls of extension 202, we need to create a Target
called On Prem 202. Go to Target Label … and select NEW and press ENTER.
At the yellow line type On Prem. 202 and press ENTER.
Now under Extension Controls, and at Station… it will show On Prem 202
Arrow to the Authorizations section and select Find Me allowed and change it to “Y”.
Arrow to Enabled and change to “Y”
Arrow to Stored phone numbers allowed and change it to “Y”
Next, to store phone numbers, press Ctrl. + D to go to next screen or page, Page 2 of 4
Now you are at page 2 of the Extension Block. Arrow down to Stored Numbers
Enter extension 203 & 204 at the Stored Numbers section. After entering the extensions
press Ctrl + E to save and return to the Open Block Screen.
At the Open Block Screen select Station and press ENTER.
Now select On Prem 202 and press ENTER to go to the Station On Prem 202 Screen.
At the STATION – On Prem 202 Screen, arrow down to the Matching Dial Strings.
Enter the two extension numbers 203 & 204.
Then arrow down to the Transfer Controls, select Internal Station and change it to “Y”
Press Ctrl. + D to go to the next page, Page 2 of 4
Arrow down to the Ring and Busy Counts to adjust these parameters. Select Rings for no
answer … and change it to “2”.
Now we are ready to test extension 202.
From extension 201 access the SVMi-8 System Main Greeting and dial extension 202
Park and Page
In order for you to page a party you must first enable the feature in the ECLASS.
By default the feature is set to NO. You can also choose what callers will have this
option based on what condition the extension is in at the time they reached voice
mail. Example: Caller was transferred to voice mail by a no answer (NoAnsr)
condition.
After the feature is turned on your screen should look as follows.
Set up the codes that the vmail will dial to activate the page feature on page 3 of 5.
By default the code 10 is there. This is the same as * on the phone system, meaning
all page.
The following is a example of a Port Activity screen shot for Park and Page.
In this screen shot the calling party dialed extension 211. The SVMi 8 then dialed
the extension. After ringing the station the called forwarded to back voicemail.
Voicemail then gave them the option to press #3 to page the party. The calling party
pressed #3, voicemail then parked and announced that there is a call for ext
211.After informing 211 there is a call for them they are instructed to dial 10 plus
the trunk number which is its equivalent to an all page.
Note:
When you allow this feature in the ECLASS you must inform the customer that
when they record the primary no answer greeting; they have to make this feature
apart of their greeting.
Example: You have reached the mailbox of John Brown; I am either on the phone
or away from my desk. To leave a message press 1 or to page me press 3.
How to set up any SVMi-E series Voice Mail
to use the Park and Page feature to park the
call at the extension instead of an orbit
1. Log in to the SVMi-4E, 8E, or 16E. Select “open block table”.
2. Select “ECLASS”, then select the ECLASS that you wish to modify or create a
new one.
3. Go to page 3 of 5.
4.
5.
6.
7.
Change “use remote hold” to “Y”.
In the “remote hold dial” field enter “$K11”.
In the “page access dial” field enter “55*”.
Change the “instructions” field from “10$T” to “12$K”.
8. Now when you use the park and page feature with the SVMi, it will park the call
at the extension instead of in a park orbit.
Schedule Table
How the “Maximum Caller Entry Digits”
Setting on the SVMi affects the
Administration Box
Since Samsung recently released the SVMi-E series of the SVMi voice mail
system we have been getting more calls about this. Many people think that the mailbox
number of the administration box is always “000”. This is actually not the case at all.
The number of digits that make up the administration box is actually determined by the
“maximum caller entry digits” field on page 1 of 5, of every menu. When you call into
the voice mail this setting in whatever menu happens to be the one answering the call (ie.
Day, Night, ect) actually determines what the administration mailbox’s number will be.
If it is set to 3 then the administration box will be “000”, if it set to 4 then it will be
“0000”.
This has become an issue more often now because the default entry for this setting
on the SVMi-E series is set to 4 instead of 3 like it used to be.
Mailbox Leave Message by Default
Leave Message without Pressing 1
The most common reason that you hear the factory default primary no answer
greeting on the SVMi-8 instead of the greeting that you recorded is that you have
recorded the mailbox greeting instead of the primary no answer greeting. On the SVMi-8
there are two types of blocks that are involved in answering a call that has been
transferred to an extension.
The first is the extension block. The extension block is actually where all of the
different types of greetings (primary no answer, busy, blocked call, ect.) are actually
located. The only time that you should need to record the mailbox greeting instead of the
primary no answer greeting is if you have a phantom mailbox that does not have either a
physical extension, or virtual extension tied to it, which means that it in turn does not
have an extension block attached to it. The greetings in the extension block answer the
call first and then the call is sent to the mailbox block to be recorded.
If you only want to use one greeting and not have to record any other, then simply
record the primary no answer greeting and it will answer all calls.
The second most common reason that you may hear the factory default primary
no answer greeting on the SVMi-8 instead of the greeting that you recorded is that you
have a software version earlier than release 2.3 V4 on your voice mail. There was a
problem with the earlier software versions that caused you to have to make changes in the
e-class in order to work around the problem. If you have an earlier version Samsung
recommends that you install the software patch (S_8U2342.exe) which will bring your
SVMi-8 up to release 2.3 V4 and correct the problem.
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