Neomail Guide

Neomail Guide
NeomailGuide
NeomailGuide..........................................................................................................................................................1
POPandIMAPClientaccess......................................................................................................................................2
OutlookWebAccess..................................................................................................................................................2
Outlook(IMAPandPOP)...........................................................................................................................................4
“Outlook2007”.......................................................................................................................................................11
“OutlookExpress”...................................................................................................................................................17
Liquid Telecom Offices
Mauritius (Head Office) l Botswana
l
DRC
l
Kenya
l
Lesotho
l
Rwanda
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South Africa
l
Neotel (Pty) Ltd. Registered Address: 401 Old Pretoria Main Road, Halfway House, Midrand 1685. Company Reg. No. 2004/004619/07.
Tanzania
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Uganda
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Zambia
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UAE
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UK
POPandIMAPClientaccess
ToaccessyourmailboxontheNeoMailSystem,youcanuseanyIMAPorPOPemailprogram(Outlook
Express,Thunderbird,Eudora,etc.)thatcanoptionallyallowyoutoencryptdatausingSSLandthatwill
allowyoutospecifyanoutgoingSMTPserver.NeoMailuserswillalsoneedtomakesurethattheiremail
programwillallowthemtospecifyaportfortheSMTPserver.
!!!MicrosoftOutlookisonlysupportedwiththeProandExpertPlans!!!
The following instructions will help you set up IMAP connections using popular email programs that
meet these requirements. The configuration of an existing connection involves setting
smtp.NeoMail.co.za for your Outgoing server and turning on optional SSL (or TLS) so that your
informationisencryptedasitissenttotheNeoMailsystem.
Ifyouareusingaprogramthatisnotonthelistbelow,usethesegeneralinstructions.
•
•
•
•
•
Incomingmailserver(POP,IMAPorHTTP)=mail.NeoMail.co.za
Outgoingmailserver(SMTP)=smtp.NeoMail.co.za
Outgoingmailport25
Optional-TurnonSSLforincomingmailserver
Turnonusernameandpasswordauthenticationforoutgoingmailserver(donotturnonSecure
PasswordAuthentication(SPA))
•
Outgoingmailport25
OutlookWebAccess
Fromthebrowsertypehttp://mail.NeoMail.co.zaorhttps://mail.NeoMail.co.za
WhenloggingintotheNeoMailsystemyouwillbepresentedwiththeloginboxasshownbelow.Youwill
have to login with your full primary account (e.g. [email protected]) and your password
(DefaultisDateofBirth).Werecommendthatyouleavethesecurityoptionstoindicatethatyouare
usinga‘publicorsharedcomputer’,howeverifyouareanofficeuserandtheonlypersontousethat
machinethenyoucanselectthe‘privatecomputer’optiontohavetheloginpagerememberyouruser
name.
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Outlook(IMAPandPOP)
POP3,IMAP,andHTTPe-mailaccountscanbeaddedtothecurrentOutlookprofileatanytime.
Inaddition,youcanaddtheseaccountstoanyotherprofilebyclickingtheMailiconinControl
PanelinWindows.
Dooneofthefollowing:
Toaddanaccounttotheprofilethatyouareusingnow
OntheToolsmenu,clickAccountSettings.
TheAccountSettingscommandisontheToolsmenuinOfficeOutlook2007.Ifyouareusing
an earlier version of Outlook, the following instructions do not apply. Use the Help that is
includedwiththatproduct.IfthetitlebaroftheprogramthatyouareusingdisplaysOutlook
Express,thenyouareusingaprogramthatisnotthesameasOutlook.SeetheHelpinOutlook
Expressforassistance.
Toaddanaccounttoanotherexistingprofile
CloseOutlook-“Outlook2003”
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TheMailiconinControlPanelwillnotappearunlessyouhaveOutlookinstalledandhave
accesseditatleastonce.
ThetitlebaroftheMailSetupdialogboxcontainsthenameofthecurrentprofile.Toselecta
differentexistingprofile,clickShowProfiles,selecttheprofilename,andthenclick
Properties.
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NoteTheMailiconinControlPanelwillnotappearunlessyouhaveOutlookinstalledandhaveaccessedit
atleastonce.
UnderProfiles,clickShowProfiles.
ClickAdd.
IntheNewProfiledialogbox,typeanamefortheprofile,andthenclickOK.
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ThisisthenamethatyouwillseewhenstartingOutlookifyouconfigureOutlooktoprompt
youforwhichprofiletouse.
ClickE-mailAccounts.
ClickNext.
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ClickMicrosoftExchange,POP3orIMAPandthenclickNext.
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“POP3”
IntheYourNamebox,typeyournameasyouwantittoappeartootherpeople.
IntheE-mailAddressbox,typethecompletee-mailaddressassigned.Makesuretoinclude
your user name, the @ symbol, and the domain name, for example,
[email protected]
InthePasswordandRetypePasswordboxes,typethepasswordthatwaseitherassignedto
youorthatyouselectedforyoure-mailaccount.
”IMAP”
IntheYourNamebox,typeyournameasyouwantittoappeartootherpeople.
IntheE-mailAddressbox,typethecompletee-mailaddressassigned.Makesuretoinclude
your user name, the @ symbol, and the domain name, for example,
[email protected]
InthePasswordandRetypePasswordboxes,typethepasswordthatwaseitherassignedto
youorthatyouselectedforyoure-mailaccount.
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ClickNext
ClickFinish
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TipYourpasswordiscasesensitive.
MakesurethatyourCAPSLOCKkeyisnoton.
“Outlook2007”
SelecttheManuallyconfigureserversettingsoradditionalservertypescheckbox.
ClickNext.
ClickInternetE-mail.
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ClickE-mail,andthenclickNext.
Basedonyourearlierinput,someofthetextfieldsinthedialogboxmayalreadyhavetextin
them.Verifythattheentriesarecorrect.
UnderUserInformation,dothefollowing:
IntheYourNamebox,typeyourfullnamethewaythatyouwantittoappeartoother
people.
IntheE-mailAddressbox,typethecompletee-mailaddressassigned.Makesuretoinclude
theusername,[email protected],andthedomainname,forexample,
[email protected]
UnderServerInformation,dothefollowing:
IntheAccountTypelistbox,choosePOP3orIMAP
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TipPOP3andIMAP4isbyfarthemostcommon.IfyouchooseHTTP,youmustalsoclicka
providerofOTHERintheHTTPServerProviderlist,andenterthelocationoftheserverinthe
ServerURLbox(mail.NeoMail.co.za).
IntheIncomingmailserverbox,typethefullnameoftheserverprovided
mail.NeoMail.co.za.
IntheOutgoingmailserverbox,typethefullnameoftheserverprovided
smtp.NeoMail.co.za.
UnderLogonInformation,dothefollowing:
IntheUserNamebox,typetheusernameprovidedtoyou.Thismustbepartofyoure-mail
[email protected],oritmightbeyourcompletee-mailaddress,forexample,
[email protected]
InthePasswordbox,typethepasswordprovidedbyNeotel(DefaultisDateofbirth),orone
thatyoucreated.
SelecttheRememberpasswordcheckbox.
NoteYouhavetheoptiontohaveOutlookrememberyourpasswordbytypingitinthe
PasswordboxandselectingtheRememberpasswordcheckbox.IfyouchooseOutlookto
rememberyourpassword,youwon'thavetotypeyourpasswordeachtimeyouaccessthe
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account.However,thisalsomakestheaccountvulnerabletoanyonewhohasaccesstoyour
computer.
Usestrongpasswordsthatcombineuppercaseandlowercaseletters,numbers,andsymbols.
Weakpasswordsdon'tmixtheseelements.Strongpassword:Y6dh!et5.Weakpassword:
House27.Passwordsshouldbe8ormorecharactersinlength.Apassphrasethatuses14or
morecharactersisbetter.
ClickMoreSettings.OntheOutgoingtab,selecttheMyoutgoingserver(SMTP)requires
authenticationcheckbox,ifrequiredbyyouraccount.
For POP3 accounts, click More Settings. On the Advanced tab, under Server Port Numbers,
underIncomingserver(POP3),selectthe“Theserverrequiresanencryptedconnection(SSL)”
checkbox.
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For IMAP accounts, click More Settings. On the Advanced tab, under Server Port Numbers,
underIncomingserver(IMAP),fortheUsethefollowingtypeofencryptedconnectionoption,
clickSSL.
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ClickMoreSettings.OntheAdvancedtab,underServerPortNumbers,underOutgoingserver
(SMTP),fortheUsethefollowingtypeofencryptedconnectionoption,clickNone.
If you are adding a POP3 account, click Test Account Settings to verify that your account is
working.Ifthereismissingorincorrectinformation,suchasyourpassword,youareprompted
tosupplyitorcorrectit.MakesurethatyourcomputerisconnectedtotheInternet.
ClickNext.
ClickFinish.
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“OutlookExpress”
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“POP3”
“IMAP”
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ConnectivityMatrix
Connectiontype
Address
Portnumber
IMAP
mail.NeoMail.co.za
POP3
mail.NeoMail.co.za
OWA
Outlookclient
mail.NeoMail.co.za
mail.NeoMail.co.za
143993
(SSL)
110995
(SSL)
443
443
ActiveSync
mail.NeoMail.co.za
443
OutgoingMailServer(SMTP)
smtp.NeoMail.co.za
25
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