Instructions for use

Instructions for use
Instructions for use
Digital In-the-Ear hearing instrument
CIC
MC
ITC
ITE
Mic in Concha
Invisible in Canal
FCC ID: X26PH13, Type Designation: PH13, FCC ID: X26PH312, Type Designation: PH312, FCC ID:
X26BO312, Type Designation: BO312, FCC ID: X26BO13, Type Designation: BO13
Please see page 4 for a listing of models referring to the above types.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected.
This device operates in the frequency range of 2.4 GHz - 2.48 GHz. This device includes
an RF transmitter that operates in the range of 2.4 GHz - 2.48 GHz.
• Consult the dealer or an experienced radio/TV technician for help.
Statement:
List of countries:
Changes or modifications can void the user´s authority to operate the equipment
This device complies with Part 15 of the FCC Rules.
Products without wireless functionality are intended for worldwide sales.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Products with wireless functionality are intended for sale in countries within European Economic Area as
well as Switzerland.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
You are not allowed to operate the equipment within 20 km of the centre of Ny Ålesund, Norway.
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Specification of restrictions:
The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD) and essential requirements and other relevant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.beltone-hearing.com
• In US: FCC CFR 47 Part 15, subpart C, section 15.249
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• Other identified applicable international regulatory requirements in countries outside EU and US. Please
refer to local country requirements for these areas.
• Products are categorized as receiver category 2 according to EN 300 440.
Custom wireless Mic in Concha hearing instrument models with size 312 batteries (type BO312) and size 13
batteries (type BO13) are available in each of the following variants:
TRU1735MW, TRU1735MPW, TRU1735MUW, TRU935MW, TRU935MPW, TRU935MUW, TRU635MW,
TRU635MPW, TRU635MUW, PSE1735-MUW, PSE1735-MPW, PSE1735-MW, PSE935-MUW, PSE935MPW, PSE935-MW, PSE635-MUW, PSE635-MPW, PSE635-MW
Custom wireless ITE hearing instrument models with size 13 batteries (type PH13) are available in the following variants:
TRU1745W, TRU945W, TRU645W, TRU1745PW, TRU945PW, TRU645PW, TRU1745DW, TRU945DW.
TRU645DW, TRU1745DPW, TRU945DPW, TRU645DPW, PSE1745-DPW, PSE1745-DW, PSE1745-PW,
PSE1745-W, PSE945-DPW, PSE945-DW, PSE945-PW, PSE945-W, PSE645-DPW, PSE645-DW,
PSE645-PW, PSE645-W
Custom wireless ITC and ITE hearing instrument models with size 312 batteries (type PH312) are available
in the following variants:
TRU1735W, TRU935W, TRU635W, TRU1735PW, TRU935PW, TRU635PW, TRU1735DW, TRU935DW,
TRU635DW, TRU1735DPW, TRU935DPW, TRU635DPW, PSE1735-DPW, PSE1735-DW, PSE1735-PW,
PSE1735-W, PSE935-DPW, PSE935-DW, PSE935-PW, PSE935-W, TRU1745W, TRU945W, TRU645W,
TRU1745PW, TRU945PW, TRU645PW, TRU1745DW, TRU945DW, TRU645DW, TRU1745DPW, TRU945DPW, TRU645DPW, PSE1745-DPW, PSE1745-DW, PSE1745-PW, PSE1745-W, PSE945-DPW, PSE945-DW
PSE945-PW, PSE945-W, PSE645-DPW, PSE645-DW, PSE645-PW, PSE645-W
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Intended use
This booklet & your instrument
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify,
and transfer sound to the eardrum of a hearing impaired person.
In this booklet you will find instructions for inserting and operating your new hearing instrument. You will
find explanations for using your instrument and for daily handling. We will also give a few practical steps
towards better hearing.
A new Beltone hearing instrument
Congratulations on your choice of a Beltone hearing instrument!
This is an important step towards clearer hearing and better understanding.
Contents
Warning to hearing care professional
Important notice to prospective users
We have used all our experience with hearing instruments to help you communicate, lead an enjoyable
social life and listen to the world around you.
Your hearing aid is a custom made device with electronics from Beltone. Your hearing care practitioner has
tuned it to your individual needs. With a little devotion and patience you will become familiar with it.
This booklet is a short guide to assist you in getting acquainted with your hearing instrument. Read it carefully and use it as a guideline.
We wish you happiness and pleasant listening with your new instrument.
Beltone
8
Hearing through an induction loop
8
Using the telephone26
Switching on and off15
Auto-Phone27
Delayed Activation15
Care and maintenance
Changing batteries16
Tinnitus Breaker Pro 35
Inserting and removing the instrument
19
General warnings38
Recognising left and right instrument
21
Eight steps towards better hearing
Setting the volume - optional 22
Technical specifications44
Program button - optional23
Troubleshooting Guide46
Dual microphone system - optional Your selected model48
24
T-Program 25
6
25
International warranty, service and repairs
32
40
51
7
Warning to hearing care professional
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A hearing care professional should advise a prospective user to consult promptly with a licensed physician (preferably an ear specialist) be­fore setting the instrument if the hearing care professional determines
through inquiry, actual observation, or review of any other available information concerning the prospective
user that the prospective user has any of the following conditions:
(i)
(ii)
(iii)
(iv) (v)
(vi)
(vii)
(viii) visible congenital or traumatic deformity of the ear;
history of active drainage from the ear within the previous 90 days;
history of sudden or rapidly progressive hearing loss within the previous 90 days;
acute or chronic dizziness;
unilateral hearing loss of sudden or recent onset within the previous 90 days;
audiometric air-bone gap equal to or greater than 15dB at 500 Hz (hertz), 1000 Hz, and 2000 Hz;
visible evidence of significant cerumen accumulation or a foreign body in the ear canal;
pain or discomfort in the ear.
Your Hearing Instrument
(Please see page 48 for your selected model)
wax guard
model, seriel number,
manufacturer
battery door
Important notice to prospective users
Good health practice requires that a person with a hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a hearing aid. Licensed
physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or
otorhinolaryngologists. The purpose of a medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing instrument is used.
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microphone opening
retrieval line
vent (optional)
15/15P (CIC/IIC) Hearing Instrument
9
wax guard
wax guard
microphone opening
microphone opening
model, seriel number,
manufacturer
volume wheel (optional)
model, seriel number,
manufacturer
microphone opening
program button (optional)
25/25P (MC) Hearing Instrument
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program button (optional)
battery door
battery door
retrieval line
volume wheel (optional)
35/35P/35D/35DP (ITC) Hearing Instrument
11
microphone opening
wax guard
model, serial number, manufacturer
microphone opening
wax guard
model, seriel number,
manufacturer
microphone opening
battery door
battery door
program button (optional)
program button (optional)
vent (optional)
pull out cord (optional)
volume wheel (optional)
vent (optional)
45/45P/45D/45DP (ITE) Hearing Instrument
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15M/15MP (CIC-M) Hearing Instrument
13
Switching on and off
On-close
Your hearing instrument is switched off by opening the battery door.
Switch your instrument on by closing the battery door.
wax guard
model,
serial number,
manufacturer
program button
(optional)
microphone opening
Off-open
Your instrument may have a program button to switch programs. How­ever, if
you close the battery door your instrument will always start in program number 1. Read more on this subject
on page 21.
At night, leave the battery door open. It increases battery life and allows moisture in your instrument to
evaporate and increases the instrument’s life span.
battery door
vent (optional)
pull out cord (optional)
Delayed Activation
Your hearing care professional may have activated the Delayed Activation function in your hearing instrument. The Delayed Activation function delays the turn-on time by 10 seconds after closing the battery door.
This is indicated by beeps in the receiver at one second intervals when the battery door is closed, meaning that 10 beeps will be heard before the hearing instrument is activated. If you wish, this function can be
deactivated by your hearing care professional.
35M/35MP/35MU (ITC-M) Hearing Instruments
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Changing batteries
(Please ask your hearing care professional what battery size is used for your hearing
instrument )
Low battery indication
Your hearing care professional can set your hearing instrument to give an acoustical
indication when the battery is reaching its end of life. The hearing instrument will
reduce amplification and emit a melody if battery power gets too low. This signal will
recur every five minutes until the hearing instrument automatically switches off. It is
recommended that you keep spare batteries on hand.
Replacing the battery
Open the battery door by placing your fingernail or a pencil under the edge of the
battery door and gently push it backwards. When opened, remove the dead battery. The end of the cleaning brush is magnetic. It allows for easy battery removal/
insertion.
Always insert a battery in the opened door, never directly into the instrument.
Close the battery door. This should go smoothly, so never force it as this could damage your instrument.
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Whenever the hearing instruments are not in use, remember to turn them off to avoid unnecessary
battery consumption
Low battery indicator (when paired with Direct Line accessories)
Active usage of Beltone Direct Line accessories (for example: Remote Control, TV Link, Personal Audio Link
and Phone Link) requires more battery power from the hearing instrument than when these are working on
their own. When the battery in the hearing instrument has depleted to a level at which use of the Beltone TV
Link and Phone Link cannot be supported, the hearing instrument will play two sets of descending tones.
At some point the battery level will not support the Remote Control either and you will once again hear the
descending tones. The hearing instrument will continue to work as usual. Once a new battery is inserted,
full operation of the accessories will resume. Remove the protective seal from the fresh battery and insert it
in the battery door. Check that the + symbols on the battery and on the battery door are on the same side.
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Always use new Zinc-Air batteries that have a minimum remaining shelf-life of
1 year.
Remove the protective seal from the fresh battery and insert it in the battery door,
with the plus side facing up. You will recognize the plus side of the battery because marked with a +. Check
whether the + symbols on the battery and on the battery door are on the same side.
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Battery warning information
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Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment.
• Do not place batteries in your mouth. Consult a physician immediately if a battery has been swallowed,
as it can be harmful to your health.
• Remove the batteries to prevent leakage when the hearing instruments are not in use for an extended
period of time.
• Do not attempt to dispose of batteries by burning them.
• DO NOT attempt to recharge batteries (Zinc Air) which are not specifically designated rechargeable
as they may leak or explode.
• Used batteries are harmful to the environment. Please dispose of them according to local regulations
or return them to your hearing care practitioner.
• Keep batteries away from pets, children and individuals who are mentally challenged.
Inserting and removing your custom instrument
Inserting the instrument
• The insertion process varies with the shape of your ear canal. A fairly
straight ear canal allows for easy insertion. However, some ear canals have
sharper curves and may require more care.
• Take the hearing instrument between thumb and index finger and position
its ‘point’ in your ear canal. If available the colour dot must point upwards
on CIC instruments and on MC instruments. For the IIC, a white dot will be
on the top side of the shell to show the orientation for insertion.
• Now slide the instrument all the way into your ear canal with a gentle, twisting motion. Insertion can be easier if you gently pull your ear backward with
your other hand.
• Move the instrument up and down with your index finger and press gently to ensure it is positioned correctly. Opening and closing your mouth can aid insertion. You will feel when the instrument is inserted
correctly.
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19
Removing your instrument
• Using your thumb and index finger gently pull the hearing instrument (not
the battery door) from your ear. CIC instruments and MC instru­ments often
have a thin plastic pullout cord. Use this. Never pull the battery door.
• Removal may be easier if you open and close your mouth while simultaneously pulling your ear backward with your other hand.
Take some time at home to practice inserting and removing your instrument. It
may be helpful to position your elbows on a table and use a mirror.
Inserting and removing your custom instrument (Mic in
Concha devices)
Inserting the instrument
• The insertion process varies with the shape of your ear canal. A fairly
straight ear canal allows easy insertion. However, some ear canals have
sharper curves and may require more care.
• Take the hearing instrument between thumb and index finger and position
its ‘point’ in your ear canal. If available the colour dot must point upwards.
• Now slide the instrument all the way into your ear canal with a gentle, twisting motion. Insertion can be easier if you gently pull your ear backward with
your other hand.
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• Move the instrument up and down with your index finger and press gently
to ensure it is positioned correctly. Opening and closing your mouth can aid
insertion. You will feel when the instrument is inserted correctly.
• After the hearing instrument has been properly seated in the ear canal, locate the microphone and tubing.
• Gently push the microphone into the creased area of the ear that is located
above the ear canal entrance.
• After the microphone is in place, push the tubing into place.
It is important that the microphone tube fits correctly in your ear. If the microphone tube irritates your ear,
please contact your hearing care professional.
Recognising left and right instrument
Your hearing instrument is custom-made to fit your ear. Therefore, right and left instruments differ in shape.
Your hearing instrument is marked with either a left or right indication:
• A left instrument has a blue wax guard, blue shell, or a blue dot;
• A right instrument has a red wax guard, red shell, or a red dot.
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This is easy to remember: Red = Right.
Program button - optional
The colour dot must point upwards on your instruments.
If you have a hearing aid with a program button this will allow you to use up to four different listening programs, each of them suitable for certain situations.
Do not swap your hearing instruments. Please pay attention to this during cleaning, storing, and inserting.
Setting the volume - optional
Your instrument has a fully automatic volume control. Therefore, it should
not be necessary to control the amplification (volume) manually.
However, on some types of devices the volume control provides you with
the ability to adjust the amplification to your liking. This volume control is
not available on CIC or IIC instruments.
Use your index finger to turn the volume wheel. Turn the wheel forwards
to increase and turn it backward to decrease the volume.
After pressing the program button, the instrument will switch programs. If it
was in program 1 it will switch to program 2, if it was in program 2 it will switch
to program 3, etc.
If programs 2, 3 or 4 are not activated, nothing will happen.
Your instrument will give an audible signal after pressing the program button.
A little later, the instrument will give:
• one single beep if set in program 1
• two beeps if set in program 2
• three beeps if set in program 3
• four beeps if set in program 4
During the fitting of the hearing instrument, your hearing care practitioner will have chosen an optimal volume setting for you. When switching the instrument on, the volume will have that same setting.
• To prevent unintended usage by pediatric or physically or men­tally challenged users, the volume control
must, if enabled, be configured to only provide a decrease of the sound generator output level.
When you close the battery door and switch the instrument on it will start in
program 1, confirmed by one single beep.
Press the program button if you want to move to a different listening program.
• If you prefer not to use the volume toggle your hearing care practitioner can switch the volume control
off.
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23
T-Program
Let your hearing care practitioner fill out the following table:
Program
number
Type of program
Intended for
1
2
3
4
Note: Not all devices have 4 programs so ask your hearing care professional if your device is equipped for
multiple programs
Dual microphone system - optional
ITC and ITE models can optionally have a directional microphone function, recognisable by a 2nd microphone opening. If you want to listen to a person in a noisy environment, the micro­phone in these hearing
instruments can help you to concentrate on the speech. If the microphone is in the directional mode the
background noise will be suppressed. In this mode the sounds in front of you will be enhanced, so you can
better hear the speech of the person you look at. Your hearing care practitioner can program the microphone
in the required modes.
Depending on your hearing instrument and the setting chosen by you and your hearing care practioner
switching to and from directional mode can be done automatically.
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Your hearing instrument may have an optional built-in function, in many cases, enabling an improved use of
the telephone and better hearing in churches or halls where an induction loop system is installed. In order to
activate this function, the telecoil program has to be selected (often available in program 2). In this program,
you will hear no sounds from the microphone, therefore most environ­mental sounds will be lost. If you wish,
your hearing care practitioner can change the setting in such a way that you hear the microphone and the
telecoil simultaneously.
Note: For True wireless custom models with telecoil, when the telecoil program is selected the wireless system will be disabled. This means it will not be possible to use any wireless accessories such as the remote
control or the Phone Link until the telecoil program is exited.
Hearing through an induction loop
More and more public places, churches, theatres and cinemas, have induction loops systems. In these
particular rooms, they transmit the sound of the presenter or show. At home, radio or television can be connected to an induction loop system. Sound quality through an induction loop is often better because noises
from the environment are not transmitted.
• Switch your instrument to the telecoil program.
• Choose a good spot. Reception is not clear in all locations; it depends on the position of the induction
loop. Watch for signs or try a different seat yourself.
• If needed, adjust the volume up or down.
• After the service or show, switch your instrument back to the microphone program. You will now hear
through the microphone again.
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• If the sound of your hearing instrument in the telecoil program is very soft all the time, ask your hearing
care practitioner to make an adjustment.
• Your hearing care practitioner will gladly provide you with advice regarding an induction loop system at
home. Please ask for it.
Your hearing care professional can design a telephone program that you can switch to when using the
phone. This program is designed to ease listening on a phone. If you have a hearing instrument with a program button, you can switch to this program manually. Your hearing care professional can also enable the
Auto-Phone function to switch to the telephone program automatically.
Using the telephone
Auto-Phone - optional
Your hearing instrument allows you to use the telephone as you ordinarily do. Hold the phone up to your ear
as you normally would.
If you should experience any problems when using the phone, try one of the following solutions:
• Switch your instrument to the telecoil program, by pushing the Program button.
• Hold your telephone handset over your ear as you normally would, but without
pressing against the hearing instrument.
• Listen to the dialing tone and move the handset a little to find the position that
gives the best reception.
• The best position to hold a telephone may be determined by the shape of
telephone you are using.
• If needed, turn the volume up or down.
• After completing the phone call, switch your instrument back to the microphone
program.
If the phone has a poor telecoil signal, use the microphone program. Do not hold the handset too tightly
against your ear since this might cause ’whistling.’
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The Auto-Phone function, allows your hearing instrument to automatically switch to your telephone program when a telephone receiver
is raised to the ear. When the telephone receiver is removed from
the ear, the hearing instrument automatically returns to the previous
listening program.
Placement of Auto-Phone magnets
Place Auto Phone magnet on your telephone receiver to allow operation of the Auto Phone function. In order
to place AutoPhone magnet properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making a telephone call.
3. Place the magnets just below the telephone receiver. Make sure not to cover the microphone openings.
If necessary, move the magnet to another position to improve ease of use and comfort while speaking.
4. If you are not satisfied with the strength of Auto Phone, you can reposition the Auto Phone magnet or
add additional Auto Phone magnets.
i
Only use recommended cleaning agent to clean the telephone prior to placing the magnet on the
phone in order to obtain best possible adherence.
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Auto-Phone precautions
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Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is swallowed,
please seek advice from a medical practitioner.
The magnet may affect some medical devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g. pacemakers) should advise you regarding appropriate safety precautions when
using your hearing instrument and magnet in close proximity to the medical device or electronic system in
question.
If the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equipped
with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative
to the telephone receiver. To avoid the issue, please move the magnet to another place on the telephone
receiver.
Only use magnets supplied by Beltone.
Auto-Phone usage
Telephones can be used in a normal manner. A short melody will indicate that the AutoPhone feature has automatically switched to the program designed specifically for listening on the phone. Initially, you may need to move the telephone receiver slightly to find the best
position for reliable Auto-Phone activation and good hearing on the telephone. If the switching mechanism
is not reliable or consistent, additional magnets can be placed on the telephone.
Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they usually speak
clearly, then try other programmes. If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you advice on available accessories to enhance your listening capabilities for TV
and radio.
Using Beltone hearing instruments with smart phone apps
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i Intended use of smart phone apps:
Beltone smart phone apps are intended to be used with Beltone wireless hearing aids. Beltone smart phone
apps send and receive signals from the Beltone wireless hearing aids via smart phones for which the apps
have been developed.
Use with smart phone apps:
• Notifications of app updates should not be disabled, and it is recommended that the user installs all
updates to ensure that the app will function correctly and will be kept up to date.
• The app must only be used with Beltone devices for which it is intended, and Beltone take no responsibility if the app is used with other devices.
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Cellular phones
3. Close the battery door (Hearing Instrument is turned on 2nd time)
Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephony
service pro­vider. If you find it difficult to obtain a good result while using your cellular phone, your hearing
care professional will be able to give you advice on available accessories to enhance listening capabilities.
4. Open the battery door within 10 seconds after doing operation #3 (Hearing Instrument is turned off 2nd
time)
Flight Mode
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5. Close the battery door (Hearing Instrument is turned on 3rd time)
When disabled manually, it is possible to re-enable wireless operation by repeating the above 5 steps. 10
seconds after this operation is completed, wireless operation will begin again.
When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must
be deactivated as it is not allowed to radiate radio signals during flights or in otherwise restricted areas.
For Beltone True wireless hearing instruments follow the following steps to enter and leave flight mode:
For Beltone True Hearing Instruments with a Program Button
It is possible to disable wireless operation by opening and closing the battery compartment of the hearing
instrument while at the same time pressing the program button.
When disabled manually, wireless operation may be re-enabled by opening and closing the battery compartment normally (i.e. without pressing the program button). 10 seconds after this operation is completed,
wireless operation will begin again.
For Beltone True Hearing Instruments without a Program Button
It is possible to disable wireless operation by performing the following sequence of operations.
1. Close the battery door (Hearing Instrument is turned on)
2. Open the battery door within 10 seconds of doing operation #1 (Hearing Instrument is turned off)
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For all other wireless hearing instruments follow the following steps to enter and leave flight
mode:
It is possible to disable wireless operation by performing the following sequence of operations. Note that
this operation is the same for both hearing instruments with and without a program button.
1. Close the battery door (Hearing Instrument is turned on)
2. Open the battery door within 10 seconds of doing operation #1 (Hearing Instrument is turned off)
3. Close the battery door (Hearing Instrument is turned on 2nd time)
4. Open the battery door within 10 seconds after doing operation #3 (Hearing Instrument is turned off 2nd
time)
5. Close the battery door (Hearing Instrument is turned on 3rd time)
When disabled manually, it is possible to re-enable wireless operation by opening and closing the battery
door. 10 seconds after this operation is completed, wireless operation will begin again.
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Care and maintenance
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Please follow the following instructions to prolong the durability of your hearing instruments:
1. Keep your hearing instrument clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. Do not use water or solvents, as these can damage the hearing instrument(s).
Daily Cleaning
• Clean your instrument with a soft, dry cloth and the small brush. Do
this above a soft surface or table to avoid damage if the instrument
falls.
• Do not use water or fluids.
2. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent damage
to the hearing instruments.
3. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.
4. Do not leave hearing instruments in or near direct heat or sunlight, such as in a hot, parked car, as excessive heat can cause damage or deform the casing.
5. Do not wear your instrument while showering, swimming, in heavy rain or in a moist atmosphere such
as a steam bath or sauna.
6. If your instrument does get wet, or if it has been exposed to high humidity or perspiration, it should be
left to dry out overnight with the battery out and the battery compartment open. It is also a good idea to
put the instrument and battery in a sealed container together with a drying agent (desiccator) overnight.
Do not use the instrument until it is completely dry. Consult your hearing care professional as to which
drying agent to use.
7. Remove your hearing instrument when applying such things as cosmetics, perfume, aftershave, hair
spray, and suntan lotion. These might get into the instrument and cause damage.
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
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Cleaning the vent
Your hearing instrument may have a vent, a small canal through the entire
instrument. If so, clean it regularly.
• Insert the vent-cleaning tool – plastic line with handle – into the vent.
Push the cleaning line completely through the vent.
• Wipe off any collected earwax.
• Pull the line out and wipe off again.
• Repeat this until all the earwax has been removed.
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Cleaning the microphone tip and tubing
Your instrument will not work properly if the microphone opening is dirty. The microphone tip and tubing
can be cleaned by gently wiping them with a soft dry cloth. This will help to ensure that the ports stay open
and allow sound to get into the microphone.
Note that the tube may wear out or become discolored over time with usage of the hearing instrument. If
needed, ask your hearing care practitioner to have the tubing replaced.
• To remove the wax guard from your hearing instrument, slide the forked side of the tool under the wax
guard and pull it upwards.
• Pick up a new wax guard from the front side of the card by using the other ’nub’ end of the tool. The large
red and blue arrows on the card indicate the front side. Slide the wax guard to the side, through the card.
• Insert the wax guard into the sound outlet of the hearing instrument.
• As some custom devices may be built with different wax protection systems, please consult your hearing care professional for the correct usage and maintenance of your wax guard system.
Wax guard
Your hearing instrument is usually equipped with a wax guard. The wax guards are available in a set,
containing red guards, blue guards, and a dedicated tool for changing them. Use red wax guards for right
instruments and blue guards for left instruments. For IIC instruments, a white wax guard is used for both
left and right instruments.
Storing your instrument
When you are not using your instrument, keep or transport it in the box supplied. Leave the battery door
open. Keep your instrument in a dry place, not in a bathroom or other humid place. Alternatively, you could
store the instrument in a desiccator from your hearing care practitioner.
Beltone Hearing Intruments – with Tinnitus Breaker Pro
Your Beltone hearing instrument models also include a Tinnitus Sound Generator function, a tool for generating sounds to be used in tinnitus management programs to relieve suffering from tinnitus. The Tinnitus
Sound Generator can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional. Depending on the selected
hearing instrument program and the environment you are in, you will sometimes hear the therapeutic sound
resembling a continuous or fluctuating whistling.
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Important Notice to Prospective Users
Good health practice requires that a person with a hearing loss and/or a tinnitus condition have a medical
evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before
using a hearing instrument and/or a sound generator, such as the ReSound Live™ TS. The purpose of a
medical evaluation is to ensure that all medically treatable conditions that may affect hearing and/or tinnitus
are identified and treated before the hearing instrument and/or sound generator is used.
The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/
or in a tinnitus management programme to relieve patients suffering from tinnitus.
Prescription Use for Sound Generator Users
Please use the device as prescribed by your doctor, audiologist, or hearing care professional. Should you
develop any side effects from using the instrument, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue use of the device and
seek medical evaluation.
The target population is primarily the adult population over 18 years of age. This product may also be used
with children 5 years of age or older. However, children and physically or mentally challenged users will
require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and
removal of the device.
CAUTION – Tinnitus Sound Generator
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The maximum output of the Tinnitus Sound Generator feature falls into the range that can cause hearing
loss according to OSHA regulations.
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General warnings/precautions - Tinnitus Breaker
• Hearing instruments and sound generators can be dangerous if improperly used.
• Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional.
• Sound generators are not toys and should be kept out of reach of anyone (especially children and pets)
who might cause themselves injury.
• The user should not use the sound generator for more than eight (8) hours a day when this is set below
90dB SPL. Above that level, the device should not be used for more than two hours per day. In no case
should the sound generator be worn at uncomfortable levels. Children and physically or mentally challenged users will require guardian supervision while wearing the device.
General Precautions
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• Do not leave your instrument in the sun, near an open fire or in a hot, parked car.
• Do not wear your instrument while showering, swimming, in heavy rain or in a moist atmosphere such
as a steam bath of sauna
• Should your instrument become moist, put it in a dessicator. Your hearing care professional will be
happy to counsel you on this.
• Remove your instrument when applying cosmetics, e.g perfume, aftershave, hairspray, suntan lotion.
• Wearing an instrument might cause an increased production of earwax. In rare cases, the anti-allergenic
materials may cause skin irritation. If so, or if in doubt, consult your physician or ENT.
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• For use of wireless functionality, only use Beltone Direct Line accessories. For further guidance, please
refer to the relevant Beltone Direct user guide.
• Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those areas are
certified for hearing instrument use.
• Only connect Beltone hearing instruments to Beltone accessories intended and qualified to be used with
Beltone hearing instruments.
• Do not allow others to use your hearing instruments. This may cause damage to the hearing instruments
or to the hearing of the other individual.
• When wireless function is activated, the device uses low-powered, digitally coded transmissions in order
to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing instrument away from the affected electronic device.
• Instrument usage by children or mentally challenged persons should be supervised at all times to ensure
their safety.
• When using wireless functionality and the devices are affected by electromagnetic interference, move
away from the source interference.
• This device operates in the frequency range of 2.4 GHz – 2.48 GHz. (35DW and 45DW models)
• This device uses an RF transmitter that operates in the range of 2.4 GHz – 2.48 GHz. (35DW and 45DW
models only)
General warnings
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Hearing instruments can be dangerous if improperly used.
• Consult a hearing care professional if you discover a foreign object in your ear canal, if you experience
skin irritation, or if excessive ear wax accumulates with the use of the hearing instrument.
• Different types of radiation, (e.g. from X-ray, MRI, NMR, CT scans), may damage the instrument. Therefore, do not wear the instrument during these or other corresponding scanning procedures. Other types
of radiation (burglary alarms, room surveillance systems, radio equipment, mobile telephones, etc) will
not damage the instrument. They could, however, momentarily affect the sound quality or create strange
sounds from the instruments.
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• The hearing instrument contains small parts that could be swallowed by children. Please be mindful not
to leave children unsupervised with this hearing instrument.
• Hearing instruments should be used only as prescribed by your hearing care professional. Incorrect use
may result in sudden and permanent hearing loss.
• If the device is broken, DO NOT USE IT.
• Be careful when boarding flights, to remember to deactivate the wireless functionality. Turn off your
wireless functionality by using the flight mode in areas where radio frequency emission is prohibited.
• Use only original Beltone consumables e.g. wax guards.
• Only connect Beltone hearing instruments to Beltone accessories intended and qualified to be used with
Beltone hearing instruments.
• Never attempt to modify the shape of the hearing instrument, ear-moulds, or tubing yourself.
• External devices connected to the electrical input must be safe according to the requirements of IEC
60601-1-1, IEC 60065, or IEC 60950-1, as appropriate.
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Eight steps towards better hearing
3. Have a conversation with a single person
You need to get used to your new hearing instrument. Sounds seem new and different. That is because you
grew accustomed to your diminished hearing. Therefore, familiar sounds seem strange or unnatural at first.
Every first-time user of a hearing instrument responds differently to this. Some can wear the new instrument
a whole day right from the start, while others find it hard to get used to.
Use your instrument in conversation with one person, a family member or a friend. Move to a quiet spot.
Explain that you are now wearing a hearing instrument. Ask the other person to talk normally. Look at your
conversation partner. If your instrument is tuned to your requirements you will be able to communicate better than before.
After a while, you will notice you appreciate hearing with a hearing instrument and that you will find it quite
normal. Below, eight steps are described that will guide you through the initial period. If you are not satisfied
or keep experiencing problems, please consult your hearing care practitioner.
4. Listen to radio or television
1. Get used to familiar sounds at home
Try to get used to the new sounds from a familiar environment. Listen to the different (background) sounds and
try to recognise them. When you are tired from listening, remove your instrument and pause for a while. Talk
or read aloud for a while. In that way you will familiarise yourself with the sound of your own voice. Gradually,
you will learn to use the instrument for longer and become more comfortable with it.
2. Listen outside; quiet & traffic
Go outside to a quiet place, e.g., the park or woods. Listen to the environmental sounds. Do you recognise
them?
Please be careful with sounds from heavy traffic at this stage of getting used to your instrument. Sometimes
it sounds very loud. Try not to get frightened.
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Listen to the radio or television. Start with the news, then turn to another program. Ask a ‘normal hearing’
person to set the volume of your radio or television to a comfortable level. If necessary, adjust the volume
on your hearing instrument.
If you cannot understand the radio or television, ask your hearing care practitioner to adjust your hearing
instrument.
5. Get used to conversations in a group
Following conversations in a group is often difficult because of the background noise. Listen to the different
voices. Try to recognise them by timbre or rhythm and link each voice to a person. Focus your attention on
the person you want to understand. Practice this regularly. If you did not understand something that was
said, please ask for it to be repeated.
Ensure that you can see the face of your conversation partner(s) clearly and that there is sufficient light. This
will help you to lip-read. Avoid ‘looking into the light." Position yourself with your back towards the window,
so that you can see the other person(s) better. Ask others to talk slowly and clearly. Talking louder does
not help.
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6. Visit public buildings
Visit public buildings. Try to sit near the speaker; try to be seated in the front rows in a show. Avoid a seat
behind a pillar or in an alcove, you will be in a ‘sound shadow.’
Temperature test, transport and storage information
Beltone Hearing Instruments are subjected to various tests in temperature and damp heating cycling between -25C (-13F) and +70C (+158F) according to internal and industry standards.
7. Use your telephone
During transport or storage, the temperature should not exceed the limit values of -20C (-4F) to +60C
(+140F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure between 500
and 1100 hPa is appropriate.
Often, you can hear the telephone clearly with your hearing instrument in a microphone program. Hold the
telephone handset 1-inch (2-3cm) from your ear and tilt the receiver outwards a little.
Warning to hearing care practitioners
In a restaurant, sit with your back towards the wall. This avoids disturbing noises coming from behind you.
Your hearing instrument meets strict international regulations. Therefore, it should be possible to use a
GSM telephone in most cases. However, in some circumstances, disturbance might be audible through
your hearing instrument.
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Special care should be exercised in selecting and fitting a hearing instrument(s) whose maximum sound
pressure level exceeds 132dB SPL with an IEC 60711: 1981 occluded ear simulator, because there may be
a risk of impairing the remaining hearing of the hearing instrument user.
8. Use your instrument all day
Using your hearing instrument and practising with it is the best way to learn to hear again. Even if you can
hear without an instrument in some cases, try to wear your instrument all day. In that way, you will benefit
the most.
Of course, a hearing instrument cannot restore natural hearing, but it will help you make the most of your
hearing as it is today.
Go beyond these eight steps and discover the world of sound around you. Do the things you enjoy and
listen to the sounds from your environment.
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Technical specifications
Hearing instrument maximum output and Tinnitus Breaker sound generator maximum overall output (IEC 118-0 OES)
Hearing Instrument max output
(IEC 118-0 OES)
Tinnitus Breaker Pro sound generator
max overall output (IEC 118-0 OES)
TRU15/TRU25
121 dB SPL
90 dB SPL
PSE15/PSE25
121 dB SPL
90 dB SPL
PSE15/PSE25/MIV15
125 dB SPL
90 dB SPL
PSE15-P/PSE25-P
127 dB SPL
90 dB SPL
TRU35/TRU35W/TRU35D/TRU35DW
122 dB SPL
90 dB SPL
PSE35/PSE35-W/PSE35-D/PSE35-DW
123 dB SPL
90 dB SPL
TRU35P/TRU35PW/TRU35DP/TRU35DPW
127 dB SPL
90 dB SPL
PSE35-P/PSE35-PW/PSE35-DP/PSE35-DPW
128 dB SPL
90 dB SPL
TRU45/TRU45W/TRU45D/TRU45DW
126 dB SPL
90 dB SPL
PSE45/PSE45-W/PSE45-D/PSE45-DW
128 dB SPL
90 dB SPL
TRU45P/TRU45PW/TRU45DP/TRU45DPW
136 dB SPL
90 dB SPL
PSE45-P/PSE45-PW/PSE45-DP/PSE45-DPW
138 dB SPL
90 dB SPL
TRU15M
121 dB SPL
90 dB SPL
PSE15-M
122 dB SPL
90 dB SPL
TRU15MP
126 dB SPL
90 dB SPL
PSE15-MP
127 dB SPL
90 dB SPL
TRU35M/TRU35MW
121 dB SPL
90 dB SPL
PSE35-M/PSE35-MW
122 dB SPL
90 dB SPL
TRU35MP/TRU35MPW
126 dB SPL
90 dB SPL
PSE35-MP/PSE35-MPW
127 dB SPL
90 dB SPL
TRU35MU/TRU35MUW
135 dB SPL
90 dB SPL
PSE35-MU/PSE35-MUW
138 dB SPL
90 dB SPL
Audio signal technology
model
Digital
Available sounds – Tinnitus Breaker Pro sound generator
White noise signal which can be shaped with the following configurations:
- High-pass filter: 500Hz
- High-pass filter: 750Hz
- High-pass filter: 1000Hz
- High-pass filter: 1500Hz
- High-pass filter: 2000Hz
- Low-pass filter: 2000Hz
- Low-pass filter: 3000Hz
- Low-pass filter: 4000Hz
- Low-pass filter: 5000Hz
- Low-pass filter: 6000Hz
The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB.
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TROUBLESHOOTING GUIDE
Symptom
cause
POSSIBLE REMEDY
Feedback,
’whistling’
Is your instrument inserted correctly?
Put it in again
Is the volume very loud?
Reduce it
Are you holding your hand or an object (e.g. a hat) too close to an instrument?
Move your hand away or create some more space between the instrument and the object
Is you ear full of wax?
Visit your physician
Is the instrument switched on?
Switch it on
Is there a battery in the instrument?
Insert a battery
Is the battery still good?
Replace it with a new one
Is your ear full of wax?
Visit your physician
Is the battery dead?
Replace it with a new one
Is the battery dirty?
Clean it or use a new one
Did your instrument get moist?
Use a dissecator
Did you leave your hearing instrument switched on at night?
Always switch off the instrument at night
Is the battery old?
Check the date on the battery packaging
No sound
Sound is distorted,
spluttering or weak
Battery drains
very quickly
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Your selected model
Hearing instrument type designations for models included in this user guide are included in the following
chart. Your hearing care professional place a check mark in the below table to identify the model you have
and fill out the tables on the following pages.
TRU1715M
TRU1715MP
TRU1735M
TRU1735MP
TRU1735MU
TRU1735MW
TRU1735MPW
TRU1735MUW
TRU915M
TRU915MP
TRU935M
TRU935MP
TRU935MU
TRU935MW
TRU935MPW
TRU935MUW
TRU615M
TRU615MP
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TRU635M
TRU635MP
TRU635MU
TRU635MW
TRU635MPW
TRU635MUW
TRU1715
TRU915
TRU615
TRU315
TRU1715P
TRU915P
TRU615P
TRU315P
TRU1725
TRU925
TRU625
TRU325
TRU1725P
TRU925P
TRU625P
TRU325P
TRU1735
TRU935
TRU635
TRU335
TRU1735P
TRU935P
TRU635P
TRU335P
TRU1735D
TRU935D
TRU635D
TRU335D
TRU1735DP
TRU935DP
TRU635DP
TRU335DP
TRU1735W
TRU935W
TRU635W
TRU1735PW
TRU935PW
TRU635PW
TRU1735DW
TRU935DW
TRU635DW
TRU1735DPW
TRU935DPW
TRU635DPW
TRU1745
TRU945
TRU645
TRU345
TRU1745P
TRU945P
TRU645P
TRU345P
TRU1745D
TRU945D
TRU645D
TRU345D
TRU1745DP
TRU945DP
TRU645DP
TRU345DP
TRU1745W
TRU945W
TRU645W
TRU1745PW
TRU945PW
TRU645PW
TRU1745DW
TRU945DW
TRU645DW
TRU1745DPW
TRU945DPW
TRU645DPW
PSE1735-MUW
PSE1735-MPW
PSE1735-MW
PSE1735-MU
PSE1735-MP
PSE1735-M
PSE1715-MP
PSE1715-M
PSE1745-DPW
PSE1745-DW
PSE1745-DP
PSE1745-D
PSE1745-PW
PSE1745-W
PSE1745-P
PSE1745
PSE1735-DPW
PSE1735-DW
PSE1735-DP
PSE1735-D
PSE1735-PW
PSE1735-W
PSE1735-P
PSE1735
PSE1725-P
PSE1725
PSE1715-P
PSE1715
MIV1715
PSE935-MUW
PSE935-MPW
PSE935-MW
PSE935-MU
PSE935-MP
PSE935-M
PSE915-MP
PSE915-M
PSE945-DPW
PSE945-DW
PSE945-DP
PSE945-D
PSE945-PW
PSE945-W
PSE945-P
PSE945
PSE935-DPW
PSE935-DW
PSE935-DP
PSE935-D
PSE935-PW
PSE935-W
PSE935-P
PSE935
PSE925-P
PSE925
PSE915-P
PSE915
MIV915
PSE635-MUW
PSE635-MPW
PSE635-MW
PSE635-MU
PSE635-MP
PSE635-M
PSE615-MP
PSE615-M
PSE645-DPW
PSE645-DW
PSE645-DP
PSE645-D
PSE645-PW
PSE645-W
PSE645-P
PSE645
PSE635-DPW
PSE635-DW
PSE635-DP
PSE635-D
PSE635-PW
PSE635-W
PSE635-P
PSE635
PSE625-P
PSE625
PSE615-P
PSE615
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International warranty, service and repairs
Left serial number:
Any digital hearing instrument from Beltone has an international warranty in the event of defects in workmanship or material, as described in applicable warranty documentation. In its service policy, Beltone
pledges to secure functionality at least equivalent to the original hearing instrument.
Right serial number:
Completely In the Canal (CIC)
Warranty and Repairs
In The Canal (ITC)
Instrument version:
In The Ear (ITE)
Microphone in Concha (MIC)
Invisible in Canal (IIC)
Battery size:
13 orange
312 brown
10A yellow
Specific features supported by your hearing system:
Delayed on-activation . . . . . . . . . . . . . 15
AutoPhone . . . . . . . . . . . . . . . . . . . . . . 27
Volume control . . . . . . . . . . . . . . . . . . . 22
Tinnitus Breaker Pro . . . . . . . . . . . . . . . 35
Program button . . . . . . . . . . . . . . . . . . 23
Telecoil/Tele-loop system . . . . . . . . . . . 25
Wireless . . . . . . . . . . . . . . . . . . . 17, 25, 30
Power device-exceeds 132 dB SPL . . . . . Beltone provides a warranty on hearing instruments in the event of defects in workmanship or materials, as
described in applicable warranty documentation. In its service policy, Beltone pledges to secure functionality at least equivalent to the original hearing instrument. As a signatory to the United Nations Global Compact initiative, Beltone is committed to doing this in line with environment-friendly best practices. Hearing
instruments therefore, at Beltone’s discretion, may be replaced by new products or products manufactured
from new or serviceable used parts, or repaired using new or refurbished replacement parts. The warranty
period of hearing instruments is designated on your warranty card, which is provided by your hearing care
professional.
For hearing instruments that require service, please contact your hearing care professional for assistance.
Beltone hearing instruments that malfunction must be repaired by a Beltone
qualified technician. Do not attempt to open the case of hearing instruments, as this will invalidate the warranty.
The warranty period of hearing instruments is designated on your warranty card, which is provided by your
hearing care professional.
Ask your hearing care professional to mark the options supported by your hearing system.
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Be aware of information marked with the warning symbol
i
WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor and moderate injuries.
Equipment includes RF transmitter.
i
Product is a Type B applied part.
Please ask your local hearing care professional
concerning disposal of your hearing instrument
Advice and tips on how to handle your hearing instrument better.
Faceplate/Electronics by: Beltone A/S
Any issues relating to the EU Medical Device Directive 93/42/EEC, or Council
Directive 1999/5/EEC on Radio Equipment and Telecommunications Terminal
Equipment should be directed to Beltone A/S.
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Worldwide headquarters
400152000-GB-12.12-Rev.C
© Beltone 2012
Beltone A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Tel.: +45 45 75 11 11
Fax: +45 45 75 11 19
www.beltone-hearing.com
CVR no. 55082715
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