Toshiba SurePOS 500 Series | Manualzz
Product Overview
Toshiba SurePOS
500 Series
Industry-leading technology takes
performance to a new level and helps drive
attractive and engaging customer experience
A satisfying store experience helps create
Advocates … consumers who have increased
spending with their primary retailer by
31 percent over the last two years.3
Deliver a smarter shopping experience
Now more than ever, consumers are looking for differentiation when choosing
their retailers. They expect a higher level of satisfaction—better service, better
prices, better quality and convenience. Access to product information and fast,
accurate transactions, performed by capable, informed employees are vital to a
positive experience and help promote customer loyalty.
Customers will wait in line at department
stores 6.2 minutes, specialty clothing stores
5.7 minutes and 3.3 minutes at a
convenience store before leaving without
Same sleek, slim design
Model 580 provides Intel Core i5-3550S and
8 GB base memory
Cutting edge, infrared touchscreen with resistive
touch sensitivity1
Energy-saving deep sleep2
Additional energy savings via 80 Plus Gold
Power Supply
Tool free design and Toshiba Light-Path
Advanced security features
Environment friendly packaging
Product Overview
Improve your service
The Toshiba SurePOS™ 500 with Intel processor options and
advanced touchscreen technology provides the ultimate point-ofsale tools to deliver powerful functions that energize the customer
experience. The sleek, slim Toshiba SurePOS 500 offers industry-leading, highly accurate infrared (IR) touchscreen technology
integrated into the POS system. The touchscreen never requires
recalibration—avoiding costly downtime and reducing errors. The
advanced technology, including a brighter, high contrast screen
with adjustable touch sensitivity, helps speed transactions by
improving cashier accuracy and performance. Easy to use touchscreens also reduce employee training time.
The displays are totally sealed to avoid damage by liquids and soil
from the store environment, making the POS ideal for food service
and high traffic areas.
Shown: Independent customer display (12”display) delivers customer
information and digital, multi-media merchandising (optional)
Toshiba IR touchscreens are available as customer displays; and
they are perceived as a service enhancement when used to engage
shoppers with multimedia capabilities at the checkout counter.
Toshiba SurePOS 500 Series features
Shown: Infrared touchscreen never needs recalibration and provides a
wide range of adjustment options for better viewing, including changing
the angle/height of the display and adjusting the touch sensitivity, screen
brightness and contrast ratio.
Shown: Toshiba SurePOS 500 Model 580
Product Overview
Manage your risk
Each $1 in energy cost saved
corresponds to a $6 - $8 in overall
operational savings.5
One-third of consumers notified of a
security breach will terminate their
relationship with the company they
perceive responsible.8
Reduce your costs
The Toshiba SurePOS 500 employs a highly efficient Intel processor options, including Celeron and Core i5, and efficient power
supply that save on energy costs. Plus Toshiba’s innovative deep
sleep, when enabled by Toshiba Remote Management Agent, can
cut energy use by up to an additional 47 percent.6 The 80 Plus Gold
Power Supply offers even greater energy savings with the potential
for an additional 11 percent.9
Protecting customer data—ensuring customer, password, identity
and credit card information—is essential today. Physical system
security and pin pads with biometric fingerprint reader are available. Most importantly, the latest OS security patches, software
updates, firmware levels and BIOS updates can be installed automatically via Toshiba Remote Management Agent to keep your
operation up to date.
Available Solid State Drive (SSD) options on select models provide
the latest in storage technology. SSDs eliminate all moving parts
and motors used in conventional Hard Disk Drives (HDD) and
thereby deliver faster performance while consuming less power.
The Model 570 and 580 comes standard with (1) 500 GB SATA2
HDD and the 570 offers an upgrade to (1) 64 GB SSD. Optional
upgrade to a 2nd 64 GB SSD is also available.
Remote management saves a firm
with 75 service engineers nearly
$4,000,000 annually in dispatch
reduction, including transportation
1. Cutting edge, spill resistant, infrared touchscreen
2. Tool free design with back access
3. Toshiba Light-Path Management
4. Biometric fingerprint reader (optional)
5. Intel Celeron or Intel Core i5 processor options
6. Programmable magnetic stripe reader (MSR) (optional)
7. Retail hardened design resists damage in harsh environments
8. Audio speaker
Toshiba Remote Management Agent provides proactive monitoring that can dramatically reduce service costs and downtime. Aided
by a tool free design and Toshiba Light-Path Management visual
indicators, qualified onsite staff can perform simple maintenance
tasks. Retail hardened construction helps extend service life (7
years) even in the most demanding environments.
Product Overview
Toshiba SurePOS 500 Series Technical Requirements
Machine Type 4852
Product name
SurePOS 500 Models 570 and 580
15” IR Touchscreen
Intel Celeron G540 (570 models)
Intel Core i5-3550S (580 models)
Service Processor
Toshiba Light-Path Management
Maximum Dimensions HxWxD
In mm (inches)
12.3 kg (27 lbs)
System Memory‡
2 GB DDR3 (570 models, up to 8 GB available)
8 GB DDR3 (580 models, up to 16 GB available)§§
Video Memory§
Up to 256 MB via Intel DVMT driver
Standard : Choice of HDD
or Solid State Drive (SSD)
Options : Available with SSD
64 GB SSD (option on 570 models)
●● (2nd) 64 GB SSD (w/SSD 570 models)
Expansion slots
Express Card slot
Optional wireless dongle cover kit
Independent Dual Video
USB ports
1× 24v, 1× 12v, 7× USB 2.0 (3× on front tablet)
RS-232 ports
3× std, 1× powered, MSR
RJ45 Ethernet
1× Gigabit
Audio Ports/Speaker
Mic-in/line out & headphone, speakers
Cash Drawer Port
System management
Toshiba Remote Management Agent (RMA); SMBIOS;
Wake on LAN® (WOL);
Pre-Boot Execution Environment (PXE)
Power management
Deep sleep automation; APM; ACPI
●● 4
Product Overview
Toshiba SurePOS 500 Series Technical Requirements
Operating systems
Microsoft POSReady 2009 (570 Models only);
Microsoft POSReady 7;
Windows 7 Professional (For Embedded Systems);
Windows 7 Ultimate (For Embedded Systems);
SLEPOS 11 SP3 by year end (570 Models only);
Windows 8.1 Professional (570 Models only)
Drivers supported
UPOS 1.14.1 or higher
Optional peripherals
PS/2 keyboard/mouse
PS2 Keyboard/Mouse
Secondary Displays
Toshiba TCx™Display;
Toshiba SurePoint™ Solution (touch and non-touch); Integrated 6.5” VGA display; Integrated 2×20 display;
Distributed pole mounted 2×20 display;
All Points Addressable Character Graphics Display
Toshiba SureMark™
single station, dual station, and fiscal printers
Modular CANPOS keyboards
(includes 32 programmable keys)
w/optional keylock and pointing device
Cash drawers
Toshiba full size and compact cash drawer
Integration trays
Toshiba Retail Integration Tray
3-Track; JUCC
Fingerprint reader
Biometric fingerprint reader
(Toshiba offering provided with HD coating)
Limited warranty††
One year Depot or On-site service.
Multi-year additional service offered.
Toshiba International Service*
Technical support
24×7 Web Support during warranty period.
24×7 Phone support (check geography availability)
Service Availability‡‡
Up to seven years following withdrawal from market
Trust Toshiba’s retail experience
As the world’s leading provider of integrated in-store solutions and
retail insights, Toshiba Global Commerce Solutions delivers
end-to-end solutions for checkout, consumer interactions and retail
operations that unlock amazing new possibilities for our clients and
shoppers everywhere. In partnership with the Together Commerce
Alliance, our global business partner program, we help bring innovation and value to every retailing experience so that you can
delight your customers every day, everywhere.
Together Commerce
Together Commerce is Toshiba’s vision for the new future
of retail where retailers adapt their strategies, their
stores and their technology to engage with consumers
throughout the buying process in a seamless and helpful
way. This collaborative approach enables retailers and
customers to create mutually rewarding
For more information
Contact us about how the Toshiba SurePOS 500 series can create a
smarter shopping experience and build a smarter operation for your
business. Contact your local Toshiba representative or visit:
Copyright © 2016 Toshiba Global Commerce Solutions, Inc.
Toshiba Global Commerce Solutions, Inc.
3901 S. Miami Blvd.
Durham, NC 27703
Printed in the United States of America
All Rights Reserved
Toshiba and the Toshiba logo are trademarks or registered trademarks of Toshiba in the
United States, other countries, or both.
For a copy of terms and conditions of Toshiba’s statement of limited warranty, contact
your local Toshiba representative or reseller
GHz refers to only microprocessor internal clock speed; many factors affect application
MB/GB equals one million/billion bytes when referring to storage capacity;
accessibility may be less
Memory supports both system and video. Accessible system memory will be the
installed memory size less the amount defined for video
Not all Toshiba products and services are available in every country. All statements
regarding Toshiba’s future direction and intent are subject to change or withdrawal
without notice, and represent goals and objectives only.
With the exception of the 570, E7D, E80, E8D preload models, an operating system is
not included and can be purchased separately
The Toshiba Global Commerce Solutions home page on the Internet can be found at
For a copy of terms and conditions of Toshiba’s statement of limited warranty, contact
your local Toshiba representative or reseller
Geography dependent
Generally available upgrade options to 8 GB on Models 570 and 16GB on Model 580.
All are capable of a maximum of 32 G. RPQ required.
Infrared touchscreen and Light-Path Management
Deep sleep is defined as “suspend to RAM” (random access memory), meaning the
power supply is in a reduced power mode
The IBM Institute for Business Value Study, IBM Global Services 2008
Maritz Poll “Are Checkout Lines Affecting Retailers’ Bottom Lines?” 2008
IBM Global Business Services Study
IBM RSS Laboratory Results 2009
Forrester “Retail Technology Investment Priorities” 2009
IBM Global CEO Study
Calculated Energy Savings Based on Efficiency Differences at 50 percent Rated
Load using 80 PLUS Gold versus 80 Plus Power Supply.
The information included in this publication could include technical inaccuracies or
typographical errors. All such information is provided “AS IS” without warranties of
any kind, express or implied, including but not limited to the implied warranties of
merchantability or fitness for a particular purpose.
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