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Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
Communications Manager 4.3, 5.1,
6.0 and Later
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA http://www.cisco.com
800 553-NETS (6387)
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a new number
Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.
Redial a number Press twice or
Options > Redial.
Start a standard conference call
Choose Options > Confrn.
Dial a number, then choose
Options > Confrn again.
Repeat for each party.
Forward your extension
Choose Options > CFwdAll.
Enter the number to which you want to forward all calls. To cancel, choose
Options > CFwdAll.
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing and press Dial or .
Move a shared line call between desk phone and wireless phone
From the phone with the active call, press Hold. From the other phone, select the shared-line call and press
Resume to retrieve the call.
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)
© 2008 Cisco Systems, Inc. All rights reserved.
OL-15163-01
Q UICK R EFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified
Communications
Manager 4.3, 5.1, 6.0 and
Later
Entering Text
Using the Phone
Power on the phone
Press powers on.
and hold until phone
Place a call Dial the number, then press
(No dial tone occurs).
.
Answer a call Press , Answer, or button.
Disconnect Press or EndCall.
Access phone Press Options for feature list: features • Press number key for feature or
• Scroll to feature and press .
Access Main menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Power off the Press and hold phone powers off.
until phone
Shortcut Keys and Buttons
Lock/unlock the keypad
Toggle ringer to vibrate
Access voice messages
Press and hold unlock, press any key and Yes.
Press and hold
#
(# key). To
To activate ring, press
Press and hold
Adjust ring volume Press
Adjust handset or speaker volume
Press call.
*
1
@
(* key).
* .
( 1 key).
up or down.
up or down during a
Mute your phone Press . To unmute, press button again.
Activate speaker Press and hold .
To use the handset, press and hold button again.
Softkey Definitions
AbbrDial Dial using a speed dial index number
Barge Add yourself to a call on a shared line
CallBack Receive notification when a busy extension becomes available
CFwdAll
ConfList
Confrn
Set up/cancel call forwarding
View conference participants
Create a conference call
DirTrfr
DND
Transfer two calls to each other
Turn on/off Do Not Disturb
(DND)
EditDial
HLog iDivert
Edit a number in a call log
GPickUp Answer a call ringing in another group
Log in or out of your hunt group
Join
MCID
Send a call to your voice messaging system
Join several calls already on a single line to create a conference
Report suspicious calls
MeetMe
Message
Park
Ph Book
Host a Meet-Me conference call
Access your voicemail
Store a call using Call Park
Open your Phone Book
PickUp
QRT
Remove
RmLstC
Trnsfer
Answer a call in your group
Submit call problems to the system administrator
Remove a conference participant
Drop the last party added to a conference call
Transfer a call
Entering Text
Character—Press key one or more times to enter a lower- or upper-case character.
Space—Press
0
.
Number—Press the number key.
Symbol—Press these keys:
* to enter * + - / = \ : ;
0
to enter space , . ‘ “ | _ ~ ’
# to enter # ? ( ) [ ] { }
1
@
to enter ! @ < > $ % ^ &
Phone Screen Icons
Line and Call States
Incoming call
Call on hold
Connected call
Off hook
Shared line in use
Call Forwarding enabled
Busy line in a speed-dial, call log, or directory listing (BLF)
Idle line in a speed-dial, call log, or directory listing (BLF)
Speed-dial, call log, or directory listing (BLF status unknown)
Intercom line in idle state
Intercom line in one-way audio
Line Features
Intercom line in two-way audio
Phone line
Service URL
Voice message
Other Features
Mute on
Headset active
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
No radio signal
Battery charge status
Docked in desktop charger
Docked in desktop charger with ringer off (silent mode)
Keypad locked
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact
Contents
Getting Started
1
1
Finding Additional Information
2
Safety and Performance Information
2
Cisco Product Security Overview
6
6
6
6
6
Connecting Your Phone
9
Installing or Removing the Phone Battery
9
10
Using the AC Power Supply to Charge the Battery
11
Using the USB Cable and USB Port on the PC to Charge the Battery
12
13
Setting Username and Passwords
14
14
Accessories for the Cisco Unified Wireless IP Phone 7921G
15
16
Securing the Phone with a Lock Set and Cable Lock
17
An Overview of Your Phone
19
Understanding Buttons and Hardware
20
Understanding Phone Screen Features
22
Understanding Feature Buttons and Menus
24
Accessing the Help System on Your Phone
25
26
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later v
vi
26
Understanding Line and Call Icons
27
Understanding Feature Availability
28
28
Basic Call Handling
29
29
Placing a Call—Additional Options
31
34
35
36
37
Switching Between Multiple Calls
37
Switching an In-Progress Call to Another Phone
37
38
Forwarding All Calls to Another Number
40
40
41
Understanding Types of Conference Calls
41
Starting and Joining a Standard Conference
42
Starting or Joining a Meet-Me Conference Call
44
Placing or Receiving Intercom Calls
44
Advanced Call Handling
46
46
Using Speed Dial and Fast Dial
47
Picking Up Redirected Calls on Your Phone
48
Storing and Retrieving Parked Calls
49
50
51
51
Adding Yourself to a Shared-Line Call
52
Preventing Others from Viewing or Joining a Shared-Line Call
53
OL-15163-01
Using BLF to Determine a Line State
54
Making and Receiving Secure Calls
55
55
56
Using Cisco Extension Mobility
57
Managing Business Calls Using a Single Phone Number
58
60
Using a Handset, Headset, and Speakerphone
61
62
63
Changing Phone Settings
64
64
65
67
68
Using Any Key to Answer the Phone
68
Setting the Keypad to Automatically Lock
69
70
Viewing Your Network Profile List
70
Using Call Logs and Directories
71
71
72
Using Corporate Directory on Your Phone
73
Using Personal Directory on Your Phone
73
Cisco Unified CallManager Release 4.3 and Later
73
Cisco Unified Communications Manager Release 5.1 and Later
74
Using the Phone Book on Your Phone
76
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later vii
viii
Accessing Voice Messages
80
Accessing Your User Options Web Pages
81
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages
81
Logging In to the User Options Web Pages
81
82
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages
83
Accessing Your User Options Web Pages
83
Configuring Features and Services on the Web
84
Setting Up Speed Dials on the Web
85
Using Personal Directory on the Web
86
Setting Up Phone Services on the Web
88
Controlling User Settings on the Web
89
Controlling Line Settings on the Web
90
91
Setting Up Phones and Access Lists for Mobile Connect
93
Understanding Additional Configuration Options
96
Troubleshooting Your Phone
98
98
Viewing Phone Administration Data
99
Using the Quality Reporting Tool
99
Cisco One-Year Limited Hardware Warranty Terms
100
Index
103
OL-15163-01
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections.
If you want to...
Review safety information
Then...
See
Safety and Performance Information, page 2 .
Connect your phone to the network See
.
Use your phone after it is installed Start with the
An Overview of Your Phone, page 19 .
Learn about the buttons and menus
Learn about the phone screen
Make calls
Put calls on hold
See
See
See
See
Understanding Feature Buttons and Menus, page 24
Understanding Phone Screen Features, page 22
Placing a Call—Basic Options, page 29
Using Hold and Resume, page 36
.
Mute calls
Transfer calls
Make conference calls
Forward calls to another number
See
.
See
.
See
Making Conference Calls, page 41 .
See
Forwarding All Calls to Another Number, page 40 .
Share a phone number See
Using a Shared Line, page 51 .
Answer calls ringing on another phone See
Picking Up Redirected Calls on Your Phone, page 48
.
Use your phone as a speakerphone
Set up speed dialing
See
See
Using a Handset, Headset, and Speakerphone, page 61
Change the ring volume or tone
View your missed calls
Listen to voice messages
Customizing your phone using the
User Options web pages
See softkey and icon definitions
See
See
Using Call Logs and Directories, page 71 .
See
Accessing Voice Messages, page 80
.
See
Accessing Your User Options Web Pages, page 81 .
Refer to the Quick Reference Card in the front of this guide.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 1
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL: http://www.cisco.com/
International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004
Warning
2
Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361
OL-15163-01
Getting Started
Warning The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
Warning The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.
Warning Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7921G manufacturer.
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.
Caution The battery pack is intended for use only with this device.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 3
Caution Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.
Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.
Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have a Cisco part number.
Standard battery— CP-BATT-7921G-STD
Extended use battery—CP-BATT-7921G-EXT
Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers.
Australia—CP-PWR-7921G-AU=
Central Europe— CP-PWR-7921G-CE=
China—CP-PWR-7921G-CN=
Japan—CP-PWR-7921G-JP=
North America—CP-PWR-7921G-NA=
United Kingdom—CP-PWR-7921G-UK=
4 OL-15163-01
Getting Started
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.
Healthcare Environments
This product is not a medical device and may use an unlicensed frequency band that is susceptible to interference from other devices or equipment.
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 5
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html.
If you require further assistance please contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.
Notices
The following notices pertain to this software license.
OpenSSL/Open SSL Project
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
( http://www.openssl.org/ ).
This product includes cryptographic software written by Eric Young ([email protected]).
This product includes software written by Tim Hudson ([email protected]).
License Issues
The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact [email protected].
OpenSSL License:
Copyright © 1998-2007 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1.
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
6 OL-15163-01
Getting Started
2.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution.
3.
All advertising materials mentioning features or use of this software must display the following acknowledgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit ( http://www.openssl.org/ )”.
4.
The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected].
5.
Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written permission of the OpenSSL Project.
6.
Redistributions of any form whatsoever must retain the following acknowledgment:
7.
“This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
( http://www.openssl.org/ )”.
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS”' AND ANY EXPRESSED OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
This product includes cryptographic software written by Eric Young ([email protected]). This product includes software written by Tim Hudson ([email protected]).
Original SSLeay License:
Copyright © 1995-1998 Eric Young ([email protected]). All rights reserved.
This package is an SSL implementation written by Eric Young ([email protected]).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson ([email protected]).
Copyright remains Eric Young’s, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 7
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1.
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3.
All advertising materials mentioning features or use of this software must display the following acknowledgement:
4.
“This product includes cryptographic software written by Eric Young ([email protected])”.
5.
The word ‘cryptographic’ can be left out if the routines from the library being used are not cryptography-related.
6.
If you include any Windows specific code (or a derivative thereof) from the apps directory
(application code) you must include an acknowledgement: “This product includes software written by Tim Hudson ([email protected])”.
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution license
[including the GNU Public License].
8 OL-15163-01
Connecting Your Phone
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:
• The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.
• The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.
Installing or Removing the Phone Battery
To install or remove the battery, follow these steps:
If you want to...
Install the battery
Remove the battery
Then...
1.
Insert the battery catches in the slots at the bottom of the phone. Ensure metal contacts on the battery and the phone face each other.
2.
Press the battery to the phone until it locks into place.
1.
Push up on the locking catch with one hand.
2.
With the other hand, hold the battery at the edges and pull out to remove the battery.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 9
1
3
2 2 2
1 Locking catch—Push up to release the battery.
2 Battery catches—Insert these into the slots near the bottom of the phone at battery installation.
3 Metal contacts—Match the contacts on the battery to the contacts on the phone.
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:
•
Using the AC Power Supply to Charge the Battery, page 11
•
Using the USB Cable and USB Port on the PC to Charge the Battery, page 12
Battery Type
Standard
Extended
Charging Time if AC Power
Supply Connected to Phone
2 hours
3 hours
Charging Time if Phone Connected to USB Port on PC with USB Cable
5 hours
7 hours
10 OL-15163-01
Connecting Your Phone
Note You can also charge your battery by using a desktop charger or a multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide .
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.
To charge the battery in the phone using the AC power supply, use this diagram:
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 11
1 AC plug adapter—Insert the AC plug adapter into the slot on the power supply.
2 AC power supply—Insert into an AC outlet.
3 Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.
4 Indicator light—Indicates the charging status:
• Red—Battery charging in process
• Green—Battery charging is completed
Using the USB Cable and USB Port on the PC to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
3
12
1
@
4
GHI
7
PQRS
*
2
ABC
5
JKL
8
TUV
0
3 DEF
6 MNO
9 WXY
Z
#
7921
1
2
OL-15163-01
Connecting Your Phone
If you want to...
Charge the battery using the USB cable
Stop Found New
Hardware Wizard from opening when connecting to USB port
Then...
1.
Insert the phone connector on the USB cable into the phone.
2.
Insert the USB A-type connector into the USB port on your PC.
Note If the Found New Hardware Wizard opens, use the following procedure to stop it.
3.
Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.
1.
Click Next to use the wizard dialog box.
2.
In the Update New Software dialog, click No, not this time, and click
Next.
3.
Click Install the Software automatically (Recommended) and click Next.
4.
After a few moments, the Cannot Install This Hardware dialog displays.
Click Don't prompt me again to install this software.
5.
Click Finish to close the dialog box.
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to...
Then...
Power on the phone 1.
Press and hold the (red button) until the phone powers on.
2.
You might need to enter a username and password to access the wireless network. For more information, see
Setting Username and Passwords, page 14
.
3.
After completing authentication and registration with Cisco Unified
Communications Manager, the phone displays the main screen and is ready to place or receive calls.
Check signal strength The icon indicates the strength of the signal between the wireless access point and your phone. Your phone must have at least one bar to place or receive calls.
When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears, and the status line displays, “Leaving service area.”
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 13
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds.
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance.
If you want to...
Set username and password
Then...
1.
Choose (Settings) > Network Profiles.
2.
Highlight the current profile name (with ) and press View.
Note icon displays indicating that this screen is locked. For assistance, contact your system administrator.
3.
Highlight WLAN Configuration and press View.
4.
Scroll to Username or Password and press .
5.
Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see Entering and Editing Text, page 14 .
Note You can use up to 32 alphanumeric characters for the EAP/LEAP password.
6.
To confirm the changes, choose Options > Save.
7.
To return to the main screen, press (red button).
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.
If you want to...
Enter characters
Enter numbers
Then...
Press the number key until you highlight the character (lower or upper case) that you want to enter.
Press the number key and locate the number that you want to enter.
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Connecting Your Phone
If you want to...
Delete the last character
Enter a space
Then...
Press << once to delete the last character or number or to delete the whole character string, press and hold <<.
Press
0
to enter a space between characters.
Enter special characters and symbols
Cancel editing mode
Press
Press
0
Press
Press
*
#
1
@
to display and enter these symbols * + - / = \ : ;
to display and enter these symbols space , . ‘ “ | _ ~ ’
to display and enter these symbols # ? ( ) [ ] { } to display and enter these symbols ! @ < > $ % ^ &
Choose Options > Cancel to return to the menu option or main screen.
Registering with TAPS
After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.
Accessories for the Cisco Unified Wireless IP Phone 7921G
The following phone accessories are available for your phone:
• Standard and extended batteries
• AC power supplies for different geographical areas
• Desktop charger with speakerphone
• Multi-charger
• Carrying cases
• Lock sets
For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G
Accessory Guide .
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 15
Headset Information
To use a headset, see
Using a Handset, Headset, and Speakerphone, page 61
. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See
Using External Devices, page 5
for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance.
For information about headsets for your phone, see the Cisco Unified Wireless IP Phone 7921G
Accessory Guide and these web sites:
• http://www.plantronics.com
• http://www.jabra.com
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Connecting Your Phone
Securing the Phone with a Lock Set and Cable Lock
You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from
Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide .
To install the lock set, use the diagram and follow these steps:
If you want to...
Install the lock set on the phone
Then...
1.
Put the security cable around a post or through a hole in the desktop.
Insert the loops at the ends of the security cable through the C-ring.
2.
Insert the C-ring with cable loops through the slot on back of phone.
3.
Use the combination lock to secure the ends of the C-ring around cable loops and phone.
The phone is secured to the desktop area.
4.
To secure the desktop charger, use a laptop cable lock.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 17
1 2
3
4
You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock.
Note The lock set does not include the cable lock.
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An Overview of Your Phone
An Overview of Your Phone
Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Depending on the configuration, your phone supports:
• Wireless access to your phone number and the corporate directory.
• A phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned to these local phone book contacts.
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on the phone screen.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 19
Understanding Buttons and Hardware
You can use the figure below to identify buttons and hardware on your phone.
17
1
2
3
16
15
14
13
12
11
10
7
4
5
6
1
@
4
GHI
7
PQRS
*
2
ABC
5
JKL
8
TUV
0
3 DEF
6 MNO
9 WXYZ
#
7921
9
8
1 Indicator light
(LED)
Provides these indications:
• Solid red—Phone is connected to AC power source, and battery is charging.
• Solid green—Phone is connected to AC power source, and battery is fully charged.
• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)
• Slow blinking red—Voice message. (When phone is connected to AC power source, red light displays longer than when using only the battery.)
• Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area.
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An Overview of Your Phone
2 Headset port Port for plugging in a headset or ear bud.
3 Speaker button Toggles the speaker mode on or off for the phone.
4 Right softkey button
Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.
5 Navigation button
Accesses these menus and lists from the main screen.
Directory
Line View
Settings
Services
Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
6 Select button Activates the Help menu from the main screen.
Allows you to select a menu item, a softkey, a call, or an action.
7 Power/End button (red)
Turns the phone on or off, ends a connected call, or silences the ring during an incoming call.
When using menus, acts as a shortcut to return to the main screen.
8 Pound (#) key Allows you to lock the key pad.
#
Allows you to enter these special characters when you are entering text:
# ? ( ) [ ] { }
9 Zero (0) key
0
Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text:
, . ‘ “ | _ ~ ’
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 21
10 Asterisk (*) key
Toggles between Ring and Vibrate mode.
Allows you to enter these special characters when you are entering text:
* + - / = \ : ;
*
11 Keypad
12 One (1) key
1
@
13 Answer/Send button (green)
Allows you to dial numbers, enter letters, and choose menu items by number.
Enters “1” when dialing a number. Allows you to access the voice messaging system.
Allows you to enter these special characters when you are entering text:
! @ < > $ % ^ &
Allows you to answer a ringing call or, after dialing a number, to place the call.
14 Left softkey button
15 Mute button
Activates the softkey option displayed on the screen.
When set up by you, allows you to directly access your messages or open the
Phone Book when the phone is idle.
Toggles the mute feature on or off.
16 Volume button When the phone is idle, allows you to control the ring volume, turn on the vibrate option, or turn off the ring.
When an incoming call is ringing, allows you to press this button once to silence the ring for the call.
During a call, allows you to control the speaker volume for the handset, headset, and speaker mode.
17 Applications button
Used with XML applications, such as Push to Talk or directory services. For more information, see
Using Push to Talk Service, page 60 .
Understanding Phone Screen Features
Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main phone screen looks like with the Options list open.
22 OL-15163-01
An Overview of Your Phone
1
2
3
6
5
4
1 Phone Status line
10140
Displays these icons (if active) and your directory number:
Battery icon—Shows the level of charge in battery
Signal icon—Shows the degree of signal strength
Key Lock icon—Indicates the keypad is locked
Speaker icon—Indicates speaker mode is active
Mute icon—Indicates mute is active
Headset icon—Indicates headset is plugged in to phone
Ringer Off icon—Indicates the phone alert is silent
Vibrate icon—Indicates the phone alert is vibrate only
Vibrate and Ring icon—Indicates the phone alert is vibrate and ring.
Desk Top Charger icon—Indicates the phone is docked in the charger
Desk Top Charger silent icon—Indicates the ringer for the phone docked in the charger is off
Voice Message icon—Indicates you have a voice message
Application icon—Indicates the application (such as Push to Talk) is active
Primary Phone line—Displays the phone number (directory number) for your primary phone line
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 23
2 Date and Time line
12:39 06/20/06
3 Options Menu
4 Softkey labels area
Message - Hide
Displays time and date information
Displays softkey features for the current call state
Displays softkey options and provides access to the Options list of softkey features
Displays the active navigation arrows for the menu or screen
5 Status and information
Your current options
6 Main phone screen
Provides phone status or instructions
Displays four menu icons and Help
Understanding Feature Buttons and Menus
From the main phone screen, you can use the Navigation button to access feature menus.
If you want to...
Open a feature menu
Then...
Use the Navigation button to press one of these arrows that open a menu:
Accesses these menus and lists from the main phone screen:
Directory
Line View
Settings
Services
Scroll through a menu or list
Press the Navigation button up or down.
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An Overview of Your Phone
If you want to...
Select a menu option
Then...
Do one of these actions:
• Press the keypad number key for the item.
• Scroll to highlight the item, and then press the button (center of the navigation button).
Go back one level in a feature menu
Press Back.
Note To close the menu and return to the main phone screen, press from any menu level.
Reposition the cursor to edit a phone number or name
Press the Navigation button left or right.
Select a highlighted call or option
Press .
Access Help From the main screen, press .
Accessing the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the screen.
If you want to...
View the main menu
Get help using Help
Then...
Press and wait a few seconds for the menu to display. Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Press , wait for the online help main menu to display, and then choose
Help.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 25
Using Phone Buttons
The phone keypad and buttons provide these shortcuts to frequently used functions.
If you want to...
Then...
Lock or unlock the phone keypad
Press and hold the the Main screen.
#
key (3 seconds). The screen displays
“Keypad Locked!”, and the icon displays at the top of
Toggle between ring and vibrate mode
Listen to voice messages
Adjust the volume during a call
Change the ring pattern for your calls
Press any key, and the screen displays “Unlock Keypad?”
Press Yes, the icon disappears and the screen displays
“Keypad Unlocked!” or press No to retain the keypad lock.
Note The keypad lock is temporarily disabled when you have an incoming call.
Press and hold the * key. The screen displays “Vibrate
On!” and the icon displays at the top.
To switch back to the ring mode, press and hold the
* key. The screen displays “Vibrate Off!”, and the icon disappears.
Note You can also use the Volume button to set vibrate.
Press and hold the 1
@ voice messaging system.
key. The phone connects to your
Press for a call on the handset, speaker, or headset.
When the phone is idle, press to set the ring volume, vibrate, or silent mode.
For more information, see...
Setting the Keypad to Automatically
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open Line
View. You have as many lines as you have directory numbers with phone line icons in the Line
View list.
• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
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An Overview of Your Phone
Understanding Line and Call Icons
This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).
1
2
3
4
1 Phone Status line
2 Call Activity area
3 Status line
4 Softkey labels
Icons and your directory number
Calling party information, connection duration, and call state icon
Status of the selected line
Call feature and Options list
Your phone displays these icons to help you determine the line and call state.
Icon Line or call state
On-hook line
Description
No call activity on this line.
Off-hook line
Connected call
Incoming call
Line in use, but not connected to a call.
You are connected to the other party.
A call is ringing on one of your lines.
Remote line in use A shared line is in use remotely. See
.
Call on hold
Call forward enabled
You have put this call on hold. See
Using Hold and Resume, page 36 .
You have forwarded your primary line. See Forwarding All Calls to Another Number, page 40 .
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 27
Icon Line or call state Description
Authenticated call
See Tracing Suspicious Calls, page 55
.
Encrypted call
See Tracing Suspicious Calls, page 55
.
Idle line (BLF)
Busy line ( BLF)
Using BLF to Determine a Line State, page 54
Using BLF to Determine a Line State, page 54
Line in Do Not
Disturb (BLF)
Line state unknown (BLF)
Using BLF to Determine a Line State, page 54
Using BLF to Determine a Line State, page 54 .
Idle Intercom line The intercom line is not in use. See
One-way Intercom call
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 44
.
Two-way Intercom call
The recipient pressed the intercom line to activate two-way audio with the caller. See
Placing or Receiving Intercom Calls, page 44
.
Understanding Feature Availability
The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator for information about feature operation or availability.
Cleaning the Phone
Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
Note If you need to clean or disinfect your phone, you can purchase a silicon cover for your
Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified
Wireless IP Phone 7921G Accessory Guide .
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Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your wireless IP phone.
If you want to...
Place a call using the handset
Place a call using the speaker mode on the handset
Then...
For more information, see...
1.
Dial the phone number.
2.
Press to place your call.
Note No dial tone occurs.
1.
Press and hold button to activate the speaker.
2.
Dial the phone number.
3.
Press to place your call.
Note Press and hold button again to turn off speaker mode.
Press twice or choose Options > Redial.
Redial a number
Place a call while another call is active (using the same line)
1.
Choose Hold.
2.
Choose Options > NewCall.
3.
Dial, redial, or speed dial a number.
Note You hear dial tone with NewCall.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 29
If you want to...
Dial a number from the
Phone Book
Dial from a call log
Then...
1.
Choose (Directory) >
Phone Book or Ph Book (if available).
2.
Highlight a contact name, then do one of the following:
–
–
Scroll left or right until you see the icon for the phone number: work phone,
home phone, mobile phone, or other phone.
Choose Options > Details, highlight a phone number.
For more information, see...
Using the Phone Book on Your Phone, page 76
3.
Press or Options > Dial.
1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Press the number key for the listing or scroll to a listing and press .
Tips
• When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .
• If you make a mistake while dialing, press << to erase digits.
• To redial the last number, press two times.
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Basic Call Handling
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
If you want to...
Then...
For more information, see...
Speed dial a contact number in your local phone book
Do one of the following:
• Press and hold a speed-dial hot key for about two seconds.
Note If dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.
Using the Phone Book on Your Phone, page 76
• Choose (Directory)> Speed
Dials, highlight a speed dial, and press .
Speed dial a phone number
(for a Line View speed-dial number set up on the web)
1.
Press (Line View).
2.
Scroll to a speed dial .
3.
Press or to make the call.
Place a call while another call is active (using a different line)
Place the call on a secondary line
1.
2.
Press Hold.
Press (Line View).
3.
Scroll to another line and press .
4.
Dial a number.
5.
Press to make the call.
1.
Press another line.
(Line View) and scroll to
2.
Dial a number.
3.
Press to make the call.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 31
If you want to...
Dial from a corporate directory on your phone
Then...
For more information, see...
1.
Choose (Directory) > Directory
Services > Corporate Directory (name can vary).
2.
Use your keypad to enter a name.
3.
Press Options > Submit.
4.
Press the number key for the listing or scroll to a listing.
5.
Press Dial or .
Use Cisco CallBack to receive notification when a busy or ringing extension is available
1.
Choose Options > CallBack while listening to the busy tone or ring sound.
2.
Disconnect. Your phone alerts you when the line is free.
3.
Press Dial to place the call when the line is available.
Your system administrator
Determine a Line State, page 54 .
See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line
Look for Busy Line Feature indicators.
Make a priority
(precedence) call
1.
Enter the MLPP access number.
2.
Press .
3.
Dial the phone number.
4.
Press .
Dial from a Personal
Address Book (PAB) entry
1.
Choose
Service.
(Services) > PAB
2.
Enter login information.
3.
Select Personal Address Book.
4.
Use your keypad to enter a name.
5.
Press Options > Submit.
6.
Scroll to a listing and press .
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Basic Call Handling
If you want to...
Place a call using a billing or tracking code
Place a call using your
Extension Mobility profile
Then...
1.
2.
Dial a number.
Press .
3.
After the tone, enter a client matter code
(CMC) or a forced authorization code
(FAC).
For more information, see...
Your system administrator
1.
Choose
(name can vary).
(Services) > EM Service
2.
Enter log in information.
Make a call from a cellular phone using Mobile Voice
Access
1.
Dial your assigned Mobile Voice access number.
2.
Enter your cellular phone number (if requested) and PIN.
3.
Press 1 to make a call to an enterprise IP phone.
4.
Dial a wireless IP phone number other than your wireless IP phone number.
Place a Push to Talk call.
1.
Choose (Services) >Push to Talk
Service (name can vary).
2.
Use or Talk to transmit.
3.
Press or Stop to end.
Tip
Obtain this information from your system administrator before using Mobile Voice Access to make a call:
• Mobile Voice Access number
• End user PIN
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 33
Answering a Call
You can answer a call by using several options, if they are available on your phone.
If you want to...
Answer a call
Then...
Press and release the incoming call.
Press or .
to connect to
Silence the ring for an incoming call
The call continues silently, then forwards to the no answer target.
Switch from a connected call to answer a ringing call
Press or .
Doing so answers the new call and automatically puts the first call on hold.
Answer using call waiting Press Answer.
Press iDivert.
Send call directly to your voice messaging system
Retrieve a parked call on another phone
Use Call Park.
Use your phone to answer a call ringing elsewhere
Use Call Pickup.
Answer a priority call Disconnect the current call and press
Answer or .
For more information, see...
Accessing Voice Messages, page 80
Tracing Suspicious Calls, page 55
Picking Up Redirected Calls on Your Phone, page 48
Prioritizing Critical Calls, page 56
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Basic Call Handling
If you want to...
Then...
For more information, see...
Automatically connect to an incoming call after a ring or two
Ask your system administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing .
Answer a call on your cellular phone or other remote destination
Set up Mobile Connect and answer your phone.
When you enable Mobile Connect:
Your Cisco Unified Wireless IP Phone
7921G and remote destinations receive calls simultaneously.
When you answer the call on your
Cisco Unified Wireless IP Phone
7921G, the remote destinations stop ringing, are disconnected, and display a missed call message.
When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
Using a Single Phone Number, page 58
Tips
•
To use any button to answer a call, see Changing Keypad Settings, page 68
.
• You can answer an incoming call even when the keypad is locked.
Ending a Call
To end a call, simply disconnect. Here are some more details.
If you want to...
End the call
Then...
Choose , EndCall, or Options > EndCall.
Disconnect one call but preserve another call on the same line
Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 35
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon caller ID in the call view.
appears next to the
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
If you want to...
Put a call on hold
Remove a call from hold on the current line
Then...
1.
Make sure the call you want to put on hold is highlighted.
2.
Press Hold.
Note Engaging the Hold feature typically generates music or a beeping tone.
1.
Make sure the appropriate call is highlighted.
2.
Press Resume.
Remove a call from hold on a different line
Move a call on a shared line to your wireless phone or to your desk phone
1.
Press
2.
Press Resume.
(Line View) to change to another line.
Note If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.
1.
From the phone with the active call on the shared line, press Hold.
2.
From your other phone with the shared line, press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your system administrator.
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Basic Call Handling
Using Mute
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset.
If you want to...
Toggle Mute on
Toggle Mute off
Then...
During a call, press on left side of phone. The icon displays at the top of the phone screen.
Press . The icon disappears.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.
If you want to...
Switch between connected calls on one line
Switch between connected calls on different lines
Switch from a connected call to answer a ringing call
Then...
1.
Make sure the call that you want to switch to is highlighted.
2.
Press Resume.
Any active call is placed on hold and the selected call is resumed.
1.
Press (Line View) to change to another line.
2.
If a single call is holding on the line, the call automatically resumes. If another call is holding, scroll to highlight the appropriate call and press Resume.
Press , or if the call is ringing on a different line, press
View) to switch to the other line and press .
Any active call is placed on hold.
Line
Tips
• The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).
• The phone can have multiple calls per line, but no more than 24 calls per phone.
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 37
If you want to...
Switch an in-progress call on your wireless IP phone to a cellular phone
Switch an in-progress call from a cellular phone to your wireless
IP phone
Then...
1.
Press the Mobility softkey and select Send call to mobile.
2.
Answer the in-progress call on your cellular phone.
3.
Your wireless IP phone display changes to idle while the call continues on your cellular phone.
1.
Hang up the call on your cellular phone to disconnect the cellular phone, but not the call.
2.
Press Resume on your wireless IP phone within four seconds and start talking on your wireless IP phone.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without talking to the transfer recipient
Talk to the transfer recipient before transferring a call (consult transfer)
Then...
1.
From an active call, choose Options >Trnsfer.
2.
Dial the target number.
3.
Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.
1.
From an active call, choose Options > Trnsfer.
2.
Dial the target number.
3.
Wait for the transfer recipient to answer.
4.
Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.
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Basic Call Handling
If you want to...
Transfer two current calls to each other
(direct transfer) without staying on the line
Redirect a call to your voice messaging system
Then...
1.
Scroll to highlight any call on the same line.
2.
Choose Options > Select. displays by the selected call.
3.
Scroll to highlight the other call on the same line.
4.
Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Choose Options > iDivert.
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Tips
• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect.
• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places the call on hold.
• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 39
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to...
Set up call forwarding on your primary line
Then...
1.
Choose Options > CFwdAll.
2.
Enter a target phone number.
Cancel call forwarding on your primary line
Verify that call forwarding is enabled on your primary line
Choose Options > CFwdAll.
Look for the call forward target number in the status line and the icon next to the primary line.
Set up or cancel call forwarding for any line on your phone.
1.
Log in to your User Options web pages. See
User Options Web Pages, page 83
.
2.
Choose Forward all calls...
3.
Choose your primary line or any secondary line.
Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
• Your system administrator can change forwarding conditions for your phone lines.
Using Do Not Disturb
You can use Do Not Disturb (DND) to block incoming calls from ringing your phone. Your system administrator enables DND for your phone.
When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.
Your intercom lines still ring when DND is active.
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Basic Call Handling
If you want to...
Turn on DND
Turn off DND
Customize DND settings
Then...
1.
Press (Line View).
2.
Select the DND radio button to turn it on ( ).
“Do Not Disturb is active” displays on the phone and the ring tone is turned off.
1.
Press (Line View).
2.
Select the DND radio button to turn if off ( ).
1.
Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 81 .
2.
From the drop-down menu, choose User Options > Device.
3.
You can set the following options:
• Do Not Disturb—Turn DND on/off.
• DND Incoming Call Alert—Set the alert to beep only, flash only, or disable all visible and audible alert notifications.
Making Conference Calls
Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard (ad hoc) and Meet-Me.
Standard Conference Calls
You can create a standard (ad hoc) conference in different ways, depending on your needs and the softkeys available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference by joining several calls already on one line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.
See
Starting and Joining a Standard Conference, page 42
for additional instructions.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 41
Meet-Me Conference Calls
You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See
Starting or Joining a Meet-Me Conference Call, page 44 for additional instructions.
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.
If you want to...
• Create a conference by calling participants
• Add new participants to an existing conference
Then...
1.
From a connected call, choose Options > Confrn.
2.
Enter the participant’s phone number.
3.
Wait for the call to connect.
4.
Choose Options > Confrn again to add the participant to your call.
5.
Repeat to add additional participants.
Create a conference by joining two or more existing calls
Participate in a conference
1.
Press (Line View) to make sure that you have two or more calls on a single line.
2.
Scroll to a call that you want to add to the conference.
3.
Choose Options > Select.
The selected call displays this icon.
4.
Repeat this process for each call that you want to add.
5.
From the selected call, choose Options > Join.
Note The active call is automatically selected.
Answer the phone when it rings.
Create a conference by barging a call on a shared line
View a list of conference participants
1.
Press (Line View) to select a call on a shared line.
2.
Choose Options > cBarge.
See
Using a Shared Line, page 51 .
1.
Press (Line View) to select an active conference.
2.
Choose Options > ConfList.
Participants are listed in the order in which they join the conference with the most recent additions at the top.
Get an updated list of participants
While viewing the conference list, choose Options > Update.
See who started the conference
While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
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Basic Call Handling
If you want to...
Drop the last party added to the conference
Remove any conference participant
End your participation in a conference
Then...
While viewing the conference list, choose Options > RmLstC.
You can remove participants only if you initiated the conference call.
1.
Highlight an active conference.
2.
Choose Options > Conflist.
3.
Scroll to highlight the participant’s name.
4.
Choose Options > Remove.
You can remove participants only if you initiated the conference.
Choose , EndCall, or Options > EndCall.
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 43
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference number.
If you want to...
Then...
Start a Meet-Me conference 1.
Obtain a Meet-Me phone number from your system administrator.
2.
Distribute the number to participants.
3.
When you are ready to start the meeting, choose Options >
MeetMe.
4.
Dial the Meet-Me conference number.
5.
Press the .
Participants can now join the conference by dialing in.
Participate in a Meet-Me conference
Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
1.
Dial the Meet-Me conference number (provided by the conference initiator).
2.
Press the .
Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference initiator disconnects.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see
Making and Receiving Secure Calls, page 55 .
Placing or Receiving Intercom Calls
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.
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Basic Call Handling
The target destination receives an intercom-alert tone and can then choose to:
• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message.
• Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you).
• Talk to the caller by selecting the intercom line using either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can talk with the caller.
When using the intercom feature, be aware of the following:
• From an intercom line, you can only dial other intercom lines.
• You can use only one intercom line at a time.
• If you answer an intercom call while another intercom line is active, the first intercom call is dropped.
Note Cisco Extension Mobility does not support intercom lines.
If you want to...
Place an intercom call to a preconfigured (speed-dial) intercom target
Place an intercom call to any intercom number
Receive an intercom call
Then...
1.
Press (Line View).
2.
Select (intercom line) to dial the target intercom number.
After you hear the intercom-alert tone, begin speaking.
1.
Press
2.
Select number.
(Line View).
(intercom line) and dial the intercom target
After you hear the intercom-alert tone, begin speaking.
When you hear the intercom-alert tone, handle the call in one of these ways:
• Listen to the message in one-way audio.
(Line View) and • Talk to the caller by pressing selecting the intercom line.
• End the call by pressing EndCall.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support these speed-dial features:
•
•
•
•
Speed-Dial Hot Key
A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold the speed-dial hot key or select a number from Directory > Speed Dials.
On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are displayed:
Work Phone
Home Phone
Mobile Phone
Other Phone
In the Phone Book contact details, this speed-dial icon ( to a speed-dial hot key.
) is displayed under the number assigned
For more information, see Using Speed Dial and Fast Dial, page 47
and
Line View Speed Dial
A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.
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Advanced Call Handling
To make a call, select a speed dial ( ) from the Line View.
For more information, see
Using Speed Dial and Fast Dial, page 47 and
Abbreviated Dial
An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up
Abbreviated Dials from the User Options web page.
To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
For more information, see
Using Speed Dial and Fast Dial, page 47 and
Fast Dial
A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial code to a Personal Address Book entry on the web.
To make a call, choose the Fast Dial service option and select from a Fast Dial listing.
For more information, see Using Speed Dial and Fast Dial, page 47
,
Using Personal Directory on the Web, page 86
.
Note Your system administrator can configure speed-dial features for you.
Using Speed Dial and Fast Dial
Before using this feature, you must set up speed-dial features from the Phone Book (see Using the
Phone Book on Your Phone, page 76 ) or on your User Options web pages (See
).
If you want to...
Then...
Use speed-dial hot keys to call
Phone Book contacts
1.
2.
Set up speed-dial hot keys from the Phone Book.
Do one of the following:
– Press and hold a speed-dial hot key for about two seconds.
Note When dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.
– Choose press .
(Directory)> Speed Dials, highlight a speed dial, and
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 47
If you want to...
Then...
Use speed-dial numbers to call other numbers
(not in Phone
Book)
Use Abbreviated
Dial
1.
Set up speed-dial numbers from your User Options web pages.
2.
To place a call, press (Line View).
3.
Scroll to a speed-dial number with its label and press .
Note The Line View displays your directory numbers, followed by your speed-dial numbers identified with . Six items (lines plus speed dials) can display.
1.
Set up Abbreviated Dialing codes from your User Options web pages.
2.
To place a call, enter the Abbreviated Dialing code.
3.
Choose Options > AbbrDial.
Use Fast Dial 1.
Subscribe to the Fast Dial service and set up Fast Dial codes from your User
Options web pages. See Accessing Your User Options Web Pages, page 81
.
(Services) > Fast Dial service on your phone 2.
To place a call, choose
(exact name might vary).
3.
Scroll to a listing and press .
Picking Up Redirected Calls on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Answer a call that is ringing on another extension within your call pickup group
Then...
1.
Choose Options > PickUp.
If your phone supports auto-pickup, you are now connected to the call.
2.
If the call rings on your phone, press Answer to connect to the call.
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Advanced Call Handling
If you want to...
Answer a call that is ringing on another extension outside of your group
Answer a call that is ringing on another extension in your group or in an associated group
Then...
1.
Choose Options > GPickUp (if available).
2.
Enter the group pickup code.
If your phone supports auto-pickup, you are now connected to the call.
3.
If the call rings on your phone, press Answer to connect to the call.
1.
Choose Options > OPickUp (if available).
If your phone supports auto-pickup, you are now connected to the call.
2.
If the call rings on your phone, press Answer to connect to the call.
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first press (Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 49
If you want to...
Store an active call using Call Park
Then...
1.
During a call, choose Options > Park.
2.
Note the call park number that displays on your phone screen.
3.
Press .
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.
Direct and store an active call at a directed call park number
1.
During a call, press Transfer.
2.
Choose a speed-dial number with a park-unoccupied icon speed dial the directed call park number.
A speed-dial number with park-occupied icon directed call park number is not available. to indicates the
Note If BLF is not configured for the speed-dial number, the icon will not show whether the directed call park number is available or not.
Retrieve a parked call from a directed call park number
3.
Press Transfer again to finish storing the call.
From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
If you want to...
Log out of hunt groups to temporarily block hunt group calls
Log in to receive hunt group calls
Then...
Choose Options > HLog. Your phone screen displays,
“Logged out of Hunt Group.”
Choose Options > HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
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Advanced Call Handling
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and icon display on a Cisco Unified Wireless IP Phone 7921G when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or icon displays.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See
Adding Yourself to a Shared-Line Call, page 52 .
Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled. cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
Privacy
The Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default. Coworkers, who share your line, cannot see information about your calls. If you want coworkers who share your line to see information, you must have the Privacy feature configured on your phone. See
Viewing or Joining a Shared-Line Call, page 53 .
Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared line.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 51
Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.
If you want to...
See if the shared line is in use
Add yourself to a call on a shared line using the Barge softkey
Add yourself to a call on a shared line using the cBarge softkey
Add new conference participants to a call that you have barged
Then...
Look for the icon and the “In Use Remote” message.
1.
Highlight a remote-in-use call. You might need to use Line View.
2.
Choose Options > Barge. Other parties hear a beep tone announcing your presence.
1.
Highlight a remote-in-use call.You might need to use Line View.
2.
Choose Options > cBarge.
Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.
Barge the call using cBarge, if available.
Note cBarge converts the call into a standard conference call, allowing you to add new participants. See
Making Conference Calls, page 41 .
Press Hold. On another phone with the same shared line, press Resume.
Move a shared-line call to another phone
Leave a barged call Choose EndCall or .
If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.
If you disconnect after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
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Advanced Call Handling
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
If you want to...
Prevent others from viewing or barging calls on a shared line
Allow others to view or barge calls on a shared line
Then...
1.
Choose Options > Private.
2.
To verify that Privacy is on, look for (Privacy-enabled icon) next to the directory number.
1.
Choose Options > Private.
2.
To verify that Privacy is off, look for (Privacy-disabled icon) next to the directory number.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 53
Using BLF to Determine a Line State
Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.
If you want to...
See the state of a speed-dial line
Then...
Look for one of these indicators next to the line number:
Line is in-use.
See the state of a line listed in a call log or directory
Line is idle.
BLF indicator unavailable for this line.
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
BLF indicator unavailable for this line.
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Advanced Call Handling
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.
Your phone can support these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
If you want to...
Check the security level of a call
Determine if secure calls can be made in your company
Then...
Look for a security icon in the top right corner of the call activity area, next to the call duration timer:
Authenticated call
Encrypted call
Neither security icon appears if the call is non-secure.
Contact your system administrator.
Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Notify your system administrator about a suspicious or harassing call
Then...
Choose Options > MCID.
Your phone plays a tone and displays the message, “MCID successful.”
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 55
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
(precedence) level for an outgoing call
Want to make a priority
(precedence) call
Contact your system administrator for a list of corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system administrator) followed by the phone number.
Hear a special ring (faster than usual) or special call waiting tone
Want to view priority level of a call
You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
Answer the call as usual. If necessary, end an active call first.
Want to accept a higher-priority call
Hear a continuous tone interrupting your call
You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
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Advanced Call Handling
• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
–
–
Transfer the call
Add the call to a three-way conference
– Answer the call using PickUp
• MLPP overrides the Do Not Disturb feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM 1.
Choose (Services) > EM Service (name can vary).
2.
Enter your user ID and PIN (provided by your system administrator).
Log out of EM
3.
If prompted, select a device profile.
1.
Choose (Services) > EM Service (name can vary).
2.
When prompted to log out, press Yes.
Tips
• EM automatically logs you out after a certain amount of time. You system administrator establishes this time limit.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.
• Settings that are controlled on the phone only are not maintained in your EM profile.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 57
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your wireless IP phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar.
If you want to...
Then...
Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See
Setting Up Phones and Access Lists for Mobile Connect, page 93 .
See Answering a Call, page 34 .
Answer a call using your cellular phone
Switch an in-progress call between your desk phone and cellular phone
Put a call that has been picked up on a smartphone on hold
See Switching an In-Progress Call to Another Phone, page 37 .
Transfer a call that has been picked up on a smartphone to another number
Initiate a conference call on a call that has been picked up on a smartphone
1.
Press the Enterprise Hold (name may vary) softkey on the smartphone.
The other party is placed on hold.
2.
On your smartphone, press the Resume Softkey (name may vary).
See Switching an In-Progress Call to Another Phone, page 37 .
1.
Press the Enterprise Transfer (name may vary) softkey on the smartphone.
2.
Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold.
3.
Press the Enterprise Transfer softkey to complete the call transfer.
1.
Press the Enterprise Conference (name may vary) softkey on the smartphone.
2.
Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold.
3.
Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.
Connect to Mobile Voice
Access
1.
From any phone, dial your assigned Mobile Voice Access number.
2.
Enter the number you are calling from, if prompted, and your PIN.
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Advanced Call Handling
If you want to...
Turn on Mobile Connect from your cellular phone
Make a call from your cellular phone
Turn off Mobile Connect from your cellular phone
Then...
1.
Dial your assigned Mobile Voice access number.
2.
Enter your cellular phone number (if requested) and PIN.
3.
Press 2 to enable Mobile Connect.
4.
Choose whether to turn Mobile Connect on for all configured phones or just one:
–
–
All phones—Enter 2.
One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.
See Placing a Call—Additional Options, page 31 .
1.
Dial your assigned Mobile Voice access number.
2.
Enter your cellular phone number (if requested) and PIN.
3.
Press 3 to disable Mobile Connect.
4.
Choose whether to turn Mobile Connect off for all configured phones or just one:
–
–
All phones—Enter 2.
One phone—Enter 1 and enter the number you want to remove as a remote destination, followed by #.
Tips
• When calling Mobile Voice Access, you need to enter the number you are calling from in addition to the PIN if any of the following are true:
–
–
The number you are calling from is not one of your remote destinations.
The number is blocked by you or your carrier (shown as “Unknown Number”).
– The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
• If you incorrectly enter any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 59
Using Push to Talk Service
The Push to Talk service provides immediate communication (similar to a two-way radio) with members of your organization. Your system administrator must set up the Push to Talk service by using an XML application, and then you must subscribe to this service.
If you want to...
Then...
Access Push To
Talk service
Use Push to Talk service
See
Subscribing to Phone Services, page 82
CallManager 4.1 or later.
for systems using Cisco Unified
See
Setting Up Phone Services on the Web, page 88
for systems using Cisco
Unified Communications Manager 5.0 or later.
1.
Choose (Services) > Push to Talk (name can vary).
Push to Talk service is active when the icon displays.
2.
Use the button to start and end a transmission depending on how your service is configured. You can also use the Talk and Stop softkeys to toggle between transmitting and listening.
Note Your system administrator will provide detailed information about how to use your Push to Talk service.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desktop charger.
If you want to...
Use the handset
Use a headset
Use the speaker mode
Switch to the speaker (from the handset) during a call
Then...
Press ; to hang up, press .
Plug the headset connector into the headset port . The icon displays on the phone status line. Place and answer calls as usual. If you use AutoAnswer, see
for exceptions.
You can use the headset with all the controls on your phone, including and .
The headset audio remains active when the headset is connected to the phone.
Press and hold for one second before placing a call or during a call to activate speaker mode. The icon displays when the speaker is active.
Note Speaker mode remains active for future calls until toggled off.
Press and hold for one second, and displays.
Press and hold to toggle back to the handset.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 61
If you want to...
Then...
Switch to the desktop charger speakerphone
1.
Place the wireless IP phone in the desktop charger cradle.
“AC connected!” displays on the screen.
2.
Press down on the top of the phone.
“Docking connected!” displays on the screen and the icon displays on the phone status line.
The desktop charger speaker and microphone are connected.
3.
Place and receive calls.
Use all the buttons on your phone, including and .
You can use the headset to answer calls when the phone is in the desktop charger.
Note The internal, single-direction microphone is located on the lower left side of the phone (two small holes). For best results, place the desktop charger in front of you when using the speakerphone.
Switch to the handset from the desktop charger speakerphone
1.
Hold the top of the phone and move it forward before lifting it off the desktop charger.
2.
Use the handset to continue with the call. The desktop charger speaker and microphone disconnect.
Note You cannot turn off the desktop speaker by using the button.
Adjust the volume level for a call
During a call, press to adjust the volume for the handset, speaker, headset or desktop charger.
Note The new volume level is preserved for future calls after the phone is powered off.
Obtaining a Headset
Your phone supports headset jack types with a 2.5 mm, 3-band/ 4 connector. For information about
purchasing headsets, see Headset Information, page 16 .
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Using a Handset, Headset, and Speakerphone
Using AutoAnswer
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset.
If you...
Use AutoAnswer with a headset
Use AutoAnswer with the desktop charger speaker
Then...
Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.
If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the icon is in the phone status line.
Otherwise, calls ring normally and you must manually answer them.
Keep the handset in the desktop charger cradle, so the speaker is active.
If your phone is set up to use AutoAnswer in speaker mode, calls are answered automatically using the desktop charger speaker.
Note You cannot turn off the desktop charger speaker. You must remove the phone from the cradle to disable the desktop charger speaker.
Tip
AutoAnswer is disabled when the Do Not Disturb feature is active.
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Changing Phone Settings
You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.
Customizing Rings
You can customize your phone by choosing a ring type for each line.
If you want to...
View the ring tone settings on your lines
Change the ring tone on a line
Then...
1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Ring Tone > Current Settings.
3.
Press View to see the current line settings.
1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Ring Tone > Current Settings.
3.
Press View to see the current line settings.
4.
Select a line.
Note To make a line selection, press the number key for the item, the
button, or the Change softkey.
5.
Scroll to a ring tone in the list and press Play to hear a sample of the ring.
6.
Press and the icon appears next to the chosen ring.
7.
Choose Options > Save to make the change or Options > Cancel.
Assign a ring tone to a line 1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Ring Tone > Available Ring Tones.
3.
Scroll to a ring tone in the list and press Play to hear a sample of the ring.
4.
Choose Options > Apply and select the line for the ring tone.
displays by the selected line.
5.
Press Save to make the change or Cancel.
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Changing Phone Settings
If you want to...
Change the way your phone rings
Then...
1.
Choose (Settings) > Sound Settings > Alert Pattern.
2.
Select one of the following:
• Ring Only
• Vibrate Only
• Silent
• Vibrate, Then Ring
• Vibrate And Ring
The appears next to your selection.
3.
Press Save to make the change or Cancel.
Tips
• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
• To return to the Settings menu, press Back after saving the change or press main screen.
to return to the
Customizing Volume Settings
You can adjust the ring and speaker volume settings for your phone.
If you want to...
Then...
Adjust the ring volume level 1.
Choose
Volumes.
(Settings) > Phone Settings > Sound Settings >
2.
Select Ring.
Note To make a ring selection, press the number key for the item, the
button, or the Change softkey.
Adjust the speaker volume level
3.
Press to increase the volume or to decrease the volume and hear a sample ring volume.
4.
Press Save to make the change or Cancel.
1.
Choose
Volumes.
2.
Select Speaker.
(Settings) > Phone Settings > Sound Settings>
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 65
If you want to...
Adjust the phone volume level
Adjust the headset volume level
Adjust the desktop charger speaker volume level
Adjust the desktop charger ring volume level
Select the devices that will ring
Then...
1.
Choose
Volumes.
(Settings) > Phone Settings > Sound Settings >
2.
Select Handset.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Headset.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
1.
Choose (Settings) > Phone Settings > Sound Settings
2.
Select Docking Speaker.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Docking Ring.
3.
Press to increase the volume or to decrease the volume and hear a sample ring volume.
4.
Press Save to make the change or Cancel.
1.
Choose (Settings) > Phone Settings > Sound Settings.
2.
Select Ring Output.
3.
Select one of the following:
• Headset
• Speaker (default setting)
• Headset and Speaker
The appears next to your selection.
4.
Press Save to make the change or Cancel.
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Changing Phone Settings
Customizing the Phone Screen
You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen.
If you want to...
Set up the left softkey to open the Phone Book
Set up the left softkey to access your messages
Change the phone display brightness
Change the length of time for the screen to display
Then...
1.
Choose
Page.
(Settings) > Phone Settings > Customize Home
2.
Press Change.
3.
Select Phone Book.
4.
Press Save. The left softkey will be displayed as “Ph Book” when the phone is idle.
1.
Choose
Page.
2.
Press Change.
(Settings) > Phone Settings > Customize Home
3.
Select Message.
4.
Press Save. The left softkey will be displayed as “Message” when the phone is idle.
1.
Choose (Settings) > Phone Settings > Display Settings.
2.
Select Display Brightness
.
Note To make a display brightness selection, press the number key for the item, the button, or the Change softkey.
3.
Press to increase the brightness or to decrease the brightness.
4.
Press Save to make the change or Cancel.
1.
Choose (Settings) > Phone Settings > Display Settings.
2.
Select Display Timeout
.
3.
Select one of the following:
• 10 seconds
• 30 second (default setting)
• 1 minute
• 2 minutes
4.
Press Save to make the change or Cancel.
Note When the display setting time has expired, the screen dims for 10 seconds, then goes dark.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 67
If you want to...
Change the LED indication for service coverage
Change the language on your phone screen
Then...
1.
Choose (Settings) > Phone Settings > Display Settings.
2.
Select LED Coverage Indicator
.
3.
Select one of the following:
• Enable (default setting)
• Disable
4.
Press Save to make the change or Cancel.
1.
Log in to your User Options web pages. (See
.)
2.
Change the language setting.
Changing Keypad Settings
You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information:
•
Using Any Key to Answer the Phone, page 68
•
Setting the Keypad to Automatically Lock, page 69
•
Changing the Keypad Tones, page 70
Using Any Key to Answer the Phone
You can set your phone to allow the use of any key to answer a call.
If you want to...
Answer calls by pressing any key
Disable the Any Key Answer option
Then...
1.
Choose (Settings) > Phone Settings > Keypad Settings.
2.
Select Any Key Answer.
3.
Select Enable.
4.
Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Enabled displays.
1.
Choose (Settings) > Phone Settings > Keypad Settings.
2.
Select Any Key Answer.
3.
Select Disable.
4.
Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Disabled displays.
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Changing Phone Settings
Setting the Keypad to Automatically Lock
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.
If you want to...
Automatically lock the keypad after using the phone
Unlock the keypad
Turn off the automatic keypad lock
Then...
1.
Choose (Settings) > Phone Settings > Keypad Settings.
2.
Select Keypad Auto Lock.
3.
Select one of these time intervals:
• 15 seconds
• 30 seconds
• 60 seconds
4.
Press Save to make the change or Cancel.
Note After the chosen time interval expires, the and the keypad is locked.
icon displays,
1.
Press any key and the screen displays “Unlock keypad?”
2.
Press Yes to unlock the keypad or No to keep the lock.
1.
Choose (Settings) > Phone Settings > Keypad Settings.
2.
Select Keypad Auto Lock.
3.
Select Disable.
4.
Press Save to make the change or Cancel.
Note Under the Keypad Auto Lock option, Disabled displays.
Tips
• Auto lock is enabled only when the phone is idle and at the main screen.
• The keypad lock is temporarily disabled when you have an incoming call.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 69
Changing the Keypad Tones
You can enable or disable the tones when you press a key on your keypad.
Change the keypad tone level 1.
Choose (Settings) > Phone Settings > Keypad Settings.
2.
Select Keypad Tone.
3.
Select one of the following:
• Disable—Plays no keypad tone.
• Normal—Plays tone when keys are pressed.
• Loud—Plays louder tone when keys are pressed.
The icon appears next to your selection.
4.
Press Save to make the change or Cancel.
Viewing Your Network Profile List
Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your system administrator defines network profiles. You might have more than one network profile available to you, so you can access wireless network configurations at locations that use different SSIDs or authentication types.
Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.
Note Consult with your system administrator if you need to have additional network profiles or change settings in a profile.
If you want to...
View the list of enabled
Network Profiles
Then...
Choose (Settings) > Network Profiles.
The enabled profiles have the next to them.
Note Because Network profiles are locked, your system administrator must make changes for you.
Tips
• When the locked icon appears next to a menu, see your system administrator for information.
• If you need to change your EAP or LEAP username and password, see
Passwords, page 14 , and consult with your system administrator.
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories in the Directory menu.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs 1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls. Each call log stores up to 100 records.
Dial from a call log 1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Scroll to a phone number.
Note To edit the displayed number (to add or to remove a prefix), press
Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.
Display details for a single call record
Erase a single call record
Erase all call records in a single log
4.
Press Dial or .
1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Highlight a call record.
4.
Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only).
1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Scroll to a call record.
4.
Choose Options > Delete, or choose Options > Exit.
1.
Press (Directory).
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Choose Options > Delete, or choose Options > Exit.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 71
If you want to...
Erase all call records in all call logs
See if the line in the call log is busy before placing a call to that line
Then...
1.
Press (Directory) to display call logs.
2.
Press Clear. Doing so erases all call logs, or choose Options > Exit.
Look for Busy Lamp Field indicators. See
Using BLF to Determine a Line State, page 54 .
Tip
To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
• The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
• The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.
Directory Dialing
Depending on configuration, your phone can provide access to a corporate directory and personal directory features:
• Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.
–
–
PAB is a directory of your personal contacts.
Fast Dial allows you to assign codes to PAB entries for quick dialing.
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Using Call Logs and Directories
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Dial from a corporate directory (while not on another call)
Then...
1.
Choose
(name can vary).
(Directory) > Directory Services > Corporate Directory
2.
Use your keypad to enter a search criteria such as a name.
3.
Choose or Options > Submit.
4.
Scroll to a listing.
Note To edit the displayed number (to add or to remove a prefix), choose
Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.
See if the phone line in the directory is busy
5.
Press Dial or .
Look for Busy Lamp Field indicators. See
.
Tips
•
Use the numbers on your keypad to enter characters on your phone screen. See Entering and
.
• Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Cisco Unified CallManager Release 4.3 and Later
For information about how to set up and use the Personal Directory when connected to a Cisco Unified
CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 73
Cisco Unified Communications Manager Release 5.1 and Later
This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see
Using Personal Directory on the Web, page 86 .
If you want to...
Access Personal
Directory (for PAB and Fast Dial codes)
Search for a PAB entry
Then...
1.
Choose (Directory) > Directory Services > Personal Address
Book (PAB) Service (exact name may vary).
2.
Enter your Cisco Unified Communications Manager user ID and PIN, then press Options > Submit.
1.
Access Personal Address Book.
2.
Enter search criteria and choose Options > Submit.
Note To get a complete list of your PAB entries, do not enter any search criteria, and choose Options > Submit.
Dial from PAB entry 1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Press Dial.
4.
Scroll to the number that you want to dial and press OK.
5.
Press OK again to dial the number.
Delete a PAB entry 1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options >Delete.
4.
Press OK to confirm the deletion or Cancel.
Edit a PAB entry
3.
You can choose Options > Previous or Next to move through listings.
4.
Scroll to the PAB listing that you want and press Select or .
1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options > Edit to modify a name or mail address.
4.
If necessary, choose Options > Phones to modify a phone number.
5.
Press Update.
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Using Call Logs and Directories
If you want to...
Then...
Add a new PAB entry 1.
Access Personal Address Book.
2.
Access the Search page and choose Options > Submit. (You do not need to input search information first.)
3.
Choose Options > New.
4.
Use the keypad to enter a name or nickname.
5.
Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.
6.
Press Submit to add the entry to the database.
Assign a Fast Dial code to a PAB entry
Add a new Fast Dial code (not using a PAB entry)
Search for Fast Dial codes
1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options > Fast Dial.
4.
Scroll to the Fast Dial code that you want to assign to the number and press Select or .
1.
Choose (Directory) > Personal Address Book.
2.
Select Personal Fast Dials.
3.
Scroll to a Fast Dial code that is unassigned and press Select or .
4.
Press Assign.
5.
Enter a phone number.
6.
Press Update.
1.
Choose (Directory) > Personal Fast Dials.
2.
You can choose Options > Previous or Next to move through listings.
3.
Scroll to the listing you want and press Select or .
Place a call using a
Fast Dial code
Delete a Fast Dial code
Log out of Personal
Directory
1.
Search for a Fast Dial code.
2.
Scroll to the listing you want and press Select or .
3.
Press Dial.
4.
Choose OK to complete the action.
1.
Search for a Fast Dial code.
2.
Scroll to the listing you want and press Select or .
3.
Choose Options > Remove.
1.
Choose vary).
2.
Choose Logout.
(Directory) > Personal Address Book (exact name may
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 75
Tips
• Your system administrator can provide the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using the Phone Book on Your Phone
You can store information (such as work phone and mobile phone numbers, and company name) for up to 100 contacts in the Phone Book on your phone.
Note You can customize the left softkey to open the Phone Book. If customized this way, the left softkey is displayed as Ph Book. For more information, see
Customizing the Phone Screen, page 67 .
If you want to...
Add a contact to your phone book
Then...
1.
Choose available).
Assign a primary number for a contact
(Directory) > Phone Book or press Ph Book (if
2.
Do one of the following:
– Press New (if Phone Book is empty).
– Choose Options > New (if Phone Book is not empty).
3.
At the New Contact screen, fill in contact information.
4.
When finished, press Options, then choose Save to save the information, or press Cancel.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name and choose Options > Details.
3.
Select a number: phone, or work phone, home phone, other phone, and choose Options > Primary.
mobile
A (checkmark) appears next to that number.
Note The default primary number for a contact is the work phone. You can assign any number as the primary number.
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Using Call Logs and Directories
If you want to...
Change the name or company information for a contact
Change a phone number for a contact
Search for a contact in your phone book
Then...
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name and press to view the details.
You may also choose Options > Details.
3.
Select the information field and press Change.
4.
Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name and press to view the details.
You may also choose Options > Details.
3.
Select a number: phone, or work phone, home phone, other phone, and choose Options > Change.
mobile
4.
Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name.
Note You can enter search text in one of two ways: by pressing a key one or more times until you see the letter or number you need, or by having possible matches automatically display after pressing one or more keys
(predictive text).
Remove a contact from the phone book
Dial the primary phone number for a contact
Choose Options > Mode again to change the way you enter search text.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name and choose Options > Delete.
The contact is removed and the speed dial for this contact number will be unassigned.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name. The primary phone number for this contact is displayed on the lower left. To dial this number, press
> Dial.
or Options
Note The default primary number for a contact is the work phone. You can change the primary number to be any number for this contact.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 77
If you want to...
Dial any phone number for a contact
Clear all entries from your phone book
Copy a phone number from a call log or directory to a new phone book contact
Copy a phone number from a call log or directory to an existing phone book contact
Then...
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Highlight a contact name, then do one of the following:
–
–
Scroll left or right until you see the icon for the phone number you wish to dial: work phone, home phone, mobile phone, or other phone.
Choose Options > Details, highlight a phone number, and press or Options > Dial.
1.
Choose available).
(Directory) > Phone Book or press Ph Book (if
2.
Press Options and select DeleteAll.
1.
Choose
Calls.
(Directory) > Missed Calls, or Received Calls, or Placed
2.
Scroll to a phone number, choose Options > Store > New Contact. The
Store Contact screen appears.
3.
Enter the information for: First Name, Last Name, Nickname, and
Company.
4.
When finished, choose Options > Save, then select the phone type to store the number.
1.
Choose
Calls.
(Directory) > Missed Calls, or Received Calls, or Placed
2.
Scroll to a phone number, choose Options > Store > Use Existing
Contact.
3.
On the Phone Book contacts list, highlight a name.
4.
Select the phone type to store the number.
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Using Call Logs and Directories
If you want to...
Then...
Assign a speed dial to a contact number in your phone book
(from the Speed Dial screen)
1.
Choose (Directory) > Speed Dials.
2.
Highlight an unassigned speed dial and press Assign. A list of Phone
Book contacts appears.
3.
Highlight a name. Choose the primary number, or scroll left or right to choose another number, then press Select. The selected number is assigned to the speed dial.
Note Speed dial 1 is always assigned to voicemail. You cannot remove or reassign this speed dial.
Assign a speed dial to a contact number in your phone book
(from the main phone screen)
Note
To make a speed-dial call, see Placing a Call—Additional Options, page 31
.
1.
2.
Press and hold an unassigned speed-dial number for about two seconds, then press Yes. The Phone Book main screen appears.
Highlight a contact and press Select to assign the speed dial to the primary number.
Unassign a speed dial 1.
Choose (Directory) > Speed Dials.
2.
Highlight the assigned speed dial and press Delete.
3.
Press Yes to confirm, or No to cancel.
Tip
After you assign a speed dial to a contact number, a speed dial icon the phone number in the contact details.
and number appear underneath
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 79
Accessing Voice Messages
When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone.
Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
If you want to...
Listen to your voice messages or access the voice message system menu
Send a call to your voice message system
Then...
Set up and personalize your voice message service
1.
Press Message or press and hold 1
@
.
2.
Follow the voice instructions.
Note If you changed the left softkey on the main phone screen to Phone
Book, the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 67
.
Check for your new voice messages
Look at your phone for these indicators:
• A red blinking light
• A text message, “You Have VoiceMail”
• A flashing message waiting number in (Line View)
icon next to your directory
1.
Press Message or press and hold
2.
1
@
Enter your voice message password.
.
3.
Follow the voice instructions to listen to your messages.
Note If you changed the left softkey on the main phone screen to Phone
Book, the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 67
.
Press iDivert.
The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.
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Accessing Your User Options Web Pages
Accessing Your User Options Web Pages
Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone. This section includes information for:
•
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 81
•
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 83
Cisco Unified CallManager Release 4.3 and Later User
Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 4.3 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to
Customizing Your Cisco Unified IP Phone on the Web at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Use these sections for more information about:
•
Logging In to the User Options Web Pages, page 81
•
Subscribing to Phone Services, page 82
Logging In to the User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
4.1 or later User Options web pages.
If you want to...
Log in to your User
Options web pages
Then do this...
1.
Obtain a User Options URL, user ID, and default password from your system administrator.
2.
Open a web browser on your computer, enter the URL, and log on.
The Cisco Unified CallManager User Options main web page displays.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 81
If you want to...
Select a device after logging in
Then do this...
1.
From the general menu, select your device type (phone model) in the “Select a device” drop-down list. The context-sensitive menu appears with options appropriate for the wireless IP phone.
2.
Make changes to the options for your wireless IP phone.
Tips for Navigating the User Options Web Pages
• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See
.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then, do this after you log in and select your device type...
Subscribe to a service 1.
From the main menu, choose Configure your Cisco IP Phone Services.
2.
Select a service from the “Available Services” drop-down list and click
Continue.
3.
Enter more information upon request (such as a zip code or PIN).
4.
Click Subscribe.
Change or end subscriptions
1.
From the main menu, choose Configure your Cisco IP Phone Services.
2.
Click a service in the “Your Subscribed Services” panel.
3.
Click Update after making changes, or click Unsubscribe.
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If you want to...
Access a service on your phone
Learn how to use phone services
Then, do this after you log in and select your device type...
1.
Choose (Services) > (Service Name).
2.
Select the service that you want.
Refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html
Cisco Unified Communications Manager Release 5.1 and
Later User Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager 5.0 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:
•
Accessing Your User Options Web Pages, page 83
•
Configuring Features and Services on the Web, page 84
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified Communications
Manager Release 5.1 or later User Options web pages.
If you want to...
Log in to your User
Options web pages
Then do this...
1.
Obtain a User Options URL, user ID, and default password from your system administrator.
2.
Open a web browser on your computer, enter the URL, and log on.
3.
If prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified Communications Manager User Options main web page displays. From this page, you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.
To access phone-specific options, select a device (see below).
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 83
If you want to...
Then do this...
Select a device after logging in
1.
After you have logged in to your User Options web pages, choose
User Options > Device.
The Device Configuration page displays.
2.
If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.
Configure user features Choose User Options drop-down button to access these features:
• User Settings
• Directory
• Personal Address Book
• Fast Dials
Configure phone settings Choose toolbar buttons to access these phone-specific options:
• Line settings
• Speed dials
Return to the Device
Configuration page
• Phone services
• Service URL
Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.
Tip
Use the Device Configuration page to access all of the configuration options available for your phone
(other pages might not provide access to all options).
Configuring Features and Services on the Web
These topics describe how to configure features and services from your User Options web pages after logging in. See
Accessing Your User Options Web Pages, page 83 .
•
Setting Up Speed Dials on the Web, page 85
•
Using Personal Directory on the Web, page 86
•
Setting Up Phone Services on the Web, page 88
•
Controlling User Settings on the Web, page 89
•
Controlling Line Settings on the Web, page 90
•
Using Cisco WebDialer, page 91
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Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features that are set up from the web:
• Line View Speed Dials
• Abbreviated Dials
• Fast Dials
Note For help using speed-dial features, see
If you want to...
Set up Line View speed-dial numbers
Set up Abbreviated
Dials
Set up Fast Dials
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2.
Click Speed Dials.
3.
Enter a phone number as you would dial it.
4.
Enter a label for the speed-dial number that is 11 characters or less.
5.
Click Save
Note If you have speed dials configured in your Line View, the speed-dial label appears next to the icon.
1.
Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2.
Click Speed Dials.
3.
Enter a phone number as you would dial it and label for an Abbreviated
Dialing code.
4.
Click Save.
Note Make note of the number for the Abbreviated Dialing Code. Use this code with Options > AbbrDial to access the speed-dial number.
See Configuring Fast Dials on the Web, page 87 .
.
Tips
• You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers).
• If your speed dial label contains more than 11 characters, use a shorter label because labels are shortened from the left. For example, “Customer Service” displays as ".....er Service".
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Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• The Address Book Synchronization Tool (TABSynch)
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Add a new PAB entry
Search for a PAB entry
Edit a PAB entry
Delete a PAB entry
Then, do this after you log in...
1.
Choose User Options > Personal Address Book.
2.
Click Add New.
3.
Enter information for the entry.
4.
Click Save.
1.
Choose User Options > Personal Address Book.
2.
Specify search information and click Find.
Note To locate all entries, leave search information blank and click Find.
1.
Search for a PAB entry.
2.
Click a name or nickname.
3.
Edit the entry as needed and click Save.
1.
Search for a PAB entry.
2.
Select one or more entries.
3.
Click Delete Selected.
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Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Assign a Fast Dial code to a PAB entry
Assign a Fast Dial code to a phone number
(without using a PAB entry)
Search for a Fast Dial entry
Then, do this after you log in...
1.
Create a PAB entry. See
Using Your Personal Address Book on the
2.
Choose User Options > Fast Dials.
3.
Click Add New.
4.
Change the Fast Dial code, if desired.
5.
Use the Search Options area to find the appropriate PAB entry.
6.
Click a phone number in the Search Results area.
7.
Click Save.
1.
Choose User Options > Fast Dials.
2.
Click Add New.
3.
Change the Fast Dial code, if desired.
4.
Enter a phone number.
5.
Click Save.
1.
Choose User Options > Fast Dials.
2.
Specify search information and click Find.
Edit a Fast Dial phone number
1.
Choose User Options > Fast Dials.
2.
Search for the Fast Dial entry that you want to edit.
3.
Click a component of the entry.
4.
Change the phone number.
5.
Click Save.
Delete a Fast Dial entry 1.
Search for a Fast Dial.
2.
Select one or more entries.
3.
Click Delete Selected.
Tips,
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are labeled “raw” in the User Options web pages, do not display a configurable text label.
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Using the Address Book Synchronization Tool
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.
If you want to...
Subscribe to a service
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2.
Click Phone Services.
3.
Click Add New.
4.
Choose a service from the drop-down list and click Next.
5.
Change the service label and/or enter additional service information, if available (optional).
Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
6.
Click Save.
Search for services 1.
Select a device.
2.
Click Phone Services.
3.
Click Find.
Change or end services 1.
Search for services.
2.
Select one or more entries.
3.
Click Delete Selected.
Change a service name 1.
Search for services.
2.
Click on the service name.
3.
Change the information and click Save.
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If you want to...
Add a service to an available screen slot
Then do this after you log in...
1.
Select a device.
2.
Click Service URL.
Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.
3.
Choose a service from the Button Service drop-down list.
4.
If you want to rename the service, edit the label fields.
Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Access a service on your phone
5.
Click Save.
6.
Click Reset to reset your phone (necessary to see the new label on your phone).
Choose (Services) > (Service Name).
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services.
If you want to...
Change your password
Then do this after you log in...
1.
Choose User Options > User Settings.
2.
In the Browser Password area, enter information.
Note A password must be 5-127 characters.
Change your PIN
3.
Click Save.
1.
Choose User Options > User Settings.
2.
In the Phone PIN area, enter information.
Note A PIN must be 5-20 numbers.
Change the language (locale) for your User Options web pages
3.
Click Save.
1.
Choose User Options > User Settings.
2.
In the User Locale area, choose an item from the Locale drop-down list.
3.
Click Save.
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If you want to...
Change the language (locale) for your phone screen
Then do this after you log in...
1.
Go to the Device Configuration page by choosing User
Options > Device.
2.
Choose an item from the User Locale drop-down list.
3.
Click Save.
Tips
• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.
• Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
• For more information about these services, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels.
Note • You can set up call forwarding (for your primary phone line) directly on your phone. See
Forwarding All Calls to Another Number, page 40 .
• To learn about phone settings that you can access directly on your phone, see
If you want to...
Set up call forwarding per line
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.
5.
Click Save.
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Accessing Your User Options Web Pages
If you want to...
Change the voice message indicator setting per line
Then do this after you log in...
1.
Select your device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Message Waiting Lamp area, choose from various settings.
Note Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message.
Change or create a line text label that appears on your phone screen
5.
Click Save.
1.
Select your device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Line Text Label area, enter a text label.
Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
5.
Click Save.
Tip
You cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User
Options web pages.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
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If you want to...
Use WebDialer with your User Options directory
Use WebDialer with another online corporate directory
(not your User
Options directory)
Then...
1.
Log in to your User Options web pages. See
2.
Choose User Options > Directory and search for a coworker.
3.
Click the number that you want to dial.
4.
If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5.
If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6.
To end a call, click Hangup or disconnect from your phone.
1.
Log in to a WebDialer-enabled corporate directory and search for coworkers.
2.
Click the number that you want to dial.
3.
When prompted, enter your user ID and password.
4.
If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5.
If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6.
To end a call, click Hangup or disconnect from your phone.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
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Accessing Your User Options Web Pages
If you want to...
Set up, view, or change WebDialer preferences
Then...
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial).
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer settings and prompts.
• Use permanent device—Identifies the wireless IP phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name.
To display the host name on your phone, choose
Network Profile > Network Configuration > Host Name.
(Settings) >
• Use Extension Mobility—If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile
(if available).
• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 93
If you want to...
Then do this after you log in...
Create an access list 1.
Choose User Options > Mobility Settings > Access Lists.
2.
Click Add New.
3.
Enter the following information:
– Name—Identifies the access list.
Add members to an access list.
– Description—Describes the access list.
4.
Choose one of these options:
–
–
Blocked Access List—Creates list for numbers to be blocked
Allowed Access List—Creates list for numbers that will be permitted
5.
Click Save.
1.
Create an access list.
2.
Click Add Member to add phone numbers or filters to the list.
3.
Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
4.
If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
–
–
X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
!—Matches any number of digits. For example, 408! matches any number starts with 408.
– #—Used as a single digit for exact match.
5.
To add this member to the access list, click Save.
6.
To save the access list, click Save.
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If you want to...
Add a new remote destination
Then do this after you log in...
1.
Choose User Options > Mobility Settings > Remote Destinations.
2.
Select the device from the Name drop-down list box.
3.
Click Remote Destinations.
4.
Click Add New.
5.
Enter the following information:
–
–
Name—Enter a name for the cellular (or other) phone.
Destination Number—Enter your cellular phone number.
–
–
Answer Too Soon Timer—Enter the amount of time before you can pick up a call on the remote destination (in milliseconds).
Answer Too Late Timer—Enter the amount of time after which it is too late to pick up a call on the remote destination (in milliseconds).
–
–
Delay Before Ringing Timer—Enter the amount of time before the call rings on the remote destination (in milliseconds).
Remote Destination Profile—Select a remote destination profile, which contains the settings that apply to all of your remote destinations.
–
–
Allowed Access List—Select a phone number or rule that allows your cellular phone to ring when a call comes in to your wireless IP phone.
You can select an allowed access list or blocked access list, but not both.
Blocked Access List—Select a phone number or rule for which your cellular phone does not ring when a call comes in to your wireless IP phone. You can select an allowed access list or blocked access list, but not both.
–
–
Mobile Phone—Select to allow your cellular phone can accept a call sent from your wireless IP phone.
Enable Mobile Connect—Select to allow your cellular phone to ring simultaneously with your wireless IP phone.
– Smart Client Installed—Select to indicate that the remote destination you are setting up is a smartphone.
6.
Click Save.
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Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment.
Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
If you...
Need to handle more calls on your phone line
Then...
Ask your system administrator to configure your line to support more calls.
Need more than one phone line
Ask your system administrator to configure one or more additional directory numbers for you.
Need different softkeys, such as iDivert, to display when phone is ringing or in use
Need more speed dial numbers
Ask your system administrator to configure a new softkey template and assign it to your phone.
Want to use one directory number for several phones
Verify that you are using all your currently available speed dial numbers.
If you need additional speed dial numbers, try using Abbreviated Dialing or subscribing to the Fast Dial service.
Request a shared line. This allows you to use one number for your desk phone and your wireless IP phone, for example.
For more information...
Talk to your system administrator or phone support team.
Talk to your system administrator or phone support team.
Talk to your system administrator or phone support team.
See
See
Using a Shared Line, page 51 .
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Understanding Additional Configuration Options
If you...
Then...
Share phones or office space with coworkers
Consider using:
• Call Park to store and retrieve calls without using the transfer feature.
• Call Pickup to answer calls ringing on another phone.
• A shared line to view or join coworkers calls.
• Cisco Extension Mobility to apply your phone number and user profile to a shared phone
Answer calls frequently or handle calls on someones behalf
Determine the state of a phone line associated with a speed-dial, call log, or directory listing on your phone
Ask your system administrator to set up the AutoAnswer feature for your phone.
Ask your administrator to set up the Busy
Lamp Field (BLF) feature for your phone.
Want to temporarily apply your phone number and settings to a shared Cisco
Unified IP Phone
Ask your system administrator about the
Cisco Extension Mobility service.
Allow or prevent all phones with the same shared line to view call information or join a call on the shared line
Ask your system administrator to set up the Privacy feature for those phones.
For more information...
Ask your system administrator about these features and see the:
•
•
Using a Shared Line, page 51 .
•
See
See
Determine a Line State, page 54 .
See
Preventing Others from Viewing or Joining a
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 97
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.
Symptom
You cannot complete a call
Explanation
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.
The main phone screen is not active
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after you dial a number.
• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access point and wireless network.
• Locating network services—Phone is searching for a wireless network access point.
• Authentication failed—Authentication server did not accept the security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
Your system administrator might have disabled Settings on your phone.
The Settings menu is unresponsive
Join fails Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.
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Troubleshooting Your Phone
Symptom
The softkey that you want to use does not appear
Barge fails and results in a fast busy tone
You are disconnected from a call that you joined using Barge
Cisco CallBack fails
Explanation
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a connected call).
• Your phone is not configured to support the feature associated with that softkey.
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.
If you are asked to...
Access network or wireless network configuration data
Access status data
Access phone call and voice quality information
Then...
Choose (Settings) > Device Information > Network or WLAN and select the configuration item that you want to view.
Choose want to view.
(Settings) > Status and select the status item that you
Choose (Settings) > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 99
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to
Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or
Cisco.com.
1.
Launch your browser, and go to this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2.
To read the Cisco Information Packet, follow these steps: a.
Click the Information Packet Number field, and make sure that the part number
78-5235-03B0 is highlighted.
b.
Select the language in which you would like to read the document.
c.
Click Go. d.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
e.
Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe’s website: http://www.adobe.com
3.
To read translated and localized warranty information about your product, follow these steps: a.
Enter this part number in the Warranty Document Number field:
78-10747-01C0 b.
Select the language in which you would like to view the document.
c.
Click Go.
The Cisco warranty page appears.
d.
Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
100 OL-15163-01
Cisco One-Year Limited Hardware Warranty Terms
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 101
102 OL-15163-01
Index
A
accessibility
accessories for phone
ad hoc conference, See conference calls
answering calls
application button
authenticated calls
AutoAnswer, using
B barge and privacy
and shared lines
using
battery installing
removing
safety notices
billing codes, dialing with
button
application
left softkey
mute
navigation
power/end
right softkey
select
shortcuts
speaker
volume
C cable lock for desktop charger
call forwarding
configuring from Communications Manager web page
call history menu options
viewing and dialing from
call logs
viewing and dialing from
call pickup
call waiting
CallBack
call-handling, advanced
call-handling, basic
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 103
calls answering
blocking
compared to lines
conference features for
ending
handling multiple
holding and resuming
icons for
multiple parties on
muting
parking
picking up
placing
prioritizing
redirecting while ringing
secure
selecting
storing and retrieving
using DND
cBarge
using
Cisco Unified Wireless IP Phone accessories
buttons and keys
cleaning
connecting
description of
feature configuration for 28, 96
healthcare environments
104 online help for
power supply
registering
regulatory domains
safety and performance
web-based services for
conference calls ad hoc
Meet-Me
standard
contacts assigning a speed dial
in Phone Book
searching for
corporate directory using
using from Communications Manager web page
D desktop charger cable lock
docked icon
removing phone from
using
dialing, options for
directory corporate, using
option descriptions
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personal, using
using from Communications Manager web page
directory numbers, viewing
DND
Do Not Disturb
E
encrypted calls
ending a call, options for
entering text
Extension Mobility log in
log out
using
headset choosing ringer volume
icon
mode, using
ordering
port
quality
specifications
using
using external devices
healthcare environments
help accessing
contents
using
hold and switching calls
using
F
Fast Dial service, dialing with 32
feature buttons, using
feature menus
features
availability of
forwarding calls, options for
H handset using
hanging up, options for
I icon
icons call state
descriptions of
line state
signal strength
icons, for call states
indicator light blink rates
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 105
colors
in service
installing, Cisco Unified Wireless IP Phone
K keylock
keypad lock
lock keypad
setting auto keylock
unlocking keypad
keypad shortcuts
M
Malicious Call Identification (MCID)
Meet-Me conferences
menu
accessing main menus
menus, using
missed calls, records of
MLPP, using
Multilevel Precedence and Preemption
(MLPP)
multiple calls, handling
mute button
mute, using
L
left softkey setting
line settings, controlling on Communications
line view speed dial
lines accessing
and call forwarding
call state icons
description of
line view icon
viewing
voice message indicator setting 90
locking phone
log out of hunt group
N navigation button
network configuration data, locating
network profile locked
viewing
O online help, using
P
PAB dialing from
using from web page
106 OL-15163-01
password changing EAP
network EAP
setting
password, changing
Personal Address Book, see PAB
phone handset mode
speaker mode
phone buttons description
phone lines description of
viewing
phone screen
changing display brightness 67
changing display timeout
changing language
cleaning
feature descriptions
features of
icons
menus
phone services
phone status line icons
pickup groups
PIN, changing
placed calls, records of
placing calls, options for
power outage
power supply
power/end button
powering on
privacy
using
push to talk accessing
button
using
Q
Quality Reporting Tool (QRT), using
R received calls, records of
redial
regulatory domains
remote-in-use for shared lines
resume, using
ring pattern change setting
changing with volume button 26
ring tones changing
choosing per line
ringer volume
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 107
S safety and performance
security levels of
making and receiving secure calls
verifying non-secure calls
select button description
using
services, subscribing to
shared lines and In Use Remote message
description of
with barge
with privacy
signal strength
softkey buttons labels for
using
software license
OpenSSL Project
speaker button
speaker icon
speakerphone mode, using
special characters, accessing
speed dial assigning to Phone Book contact
line view
line view labels
108 making a call using a hot key
options
using FastDial
speed-dial hot key
status data, locating
status line, viewing
subscriptions, for phone services
suspicious calls, tracing
switching calls
T
TABSynch
text editing
entering
special characters
Tool for Auto-Registered Phones Support
transferring, options for
troubleshooting, data for
U
User Options web pages
Cisco Unified CallManager accessing and using
subscribing to phone services
Cisco Unified Communications Manager accessing and using
subscribing to phone services with
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Communications Manager
Address Book Synchronization Tool 88
device configuration page
configuring features and services
Fast Dials, configuring from web page 87
line view speed dial, configuring
password, changing
Personal Directory, using from web page
using a speed-dial hot key
W warnings
warranty description of terms
hardware
WebDialer
wireless network data, locating
V vibration mode icon
setting
voice message indicator changing setting
voice messages accessing
indicator
shortcut
voice quality data, locating
volume adjusting
adjusting during call
preserving
volume button description
using
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 109
110 OL-15163-01
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
168 Robinson Road
#28-01 Capital Tower
Singapore 068912 www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Europe Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands www-europe.cisco.com
Tel: 31 0 800 020 0791
Fax: 31 0 20 357 1100
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of
Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expet logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing,
FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace,
MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and
TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0711R)
© 2008 Cisco Systems, Inc. All rights reserved.
OL-15163-01
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Table of contents
- 3 Quick Reference
- 3 Using the Phone
- 3 Shortcut Keys and Buttons
- 4 Softkey Definitions
- 4 Entering Text
- 4 Phone Screen Icons
- 3 Common Phone Tasks
- 9 Getting Started
- 9 Using this Guide
- 10 Finding Additional Information
- 10 Safety and Performance Information
- 14 Cisco Product Security Overview
- 14 Accessibility Features
- 14 Notices
- 14 OpenSSL/Open SSL Project
- 14 License Issues
- 17 Connecting Your Phone
- 17 Installing or Removing the Phone Battery
- 18 Charging the Phone Battery
- 19 Using the AC Power Supply to Charge the Battery
- 20 Using the USB Cable and USB Port on the PC to Charge the Battery
- 21 Powering On the Phone
- 22 Setting Username and Passwords
- 22 Entering and Editing Text
- 23 Accessories for the Cisco Unified Wireless IP Phone 7921G
- 24 Headset Information
- 25 Securing the Phone with a Lock Set and Cable Lock
- 27 An Overview of Your Phone
- 28 Understanding Buttons and Hardware
- 30 Understanding Phone Screen Features
- 32 Understanding Feature Buttons and Menus
- 33 Accessing the Help System on Your Phone
- 34 Using Phone Buttons
- 34 Understanding Lines vs. Calls
- 35 Understanding Line and Call Icons
- 36 Understanding Feature Availability
- 36 Cleaning the Phone
- 37 Basic Call Handling
- 37 Placing a Call-Basic Options
- 39 Placing a Call-Additional Options
- 42 Answering a Call
- 43 Ending a Call
- 44 Using Hold and Resume
- 45 Using Mute
- 45 Switching Between Multiple Calls
- 45 Switching an In-Progress Call to Another Phone
- 46 Transferring Calls
- 48 Forwarding All Calls to Another Number
- 48 Using Do Not Disturb
- 49 Making Conference Calls
- 49 Understanding Types of Conference Calls
- 50 Starting and Joining a Standard Conference
- 52 Starting or Joining a Meet-Me Conference Call
- 52 Placing or Receiving Intercom Calls
- 54 Advanced Call Handling
- 54 Speed Dialing
- 55 Using Speed Dial and Fast Dial
- 56 Picking Up Redirected Calls on Your Phone
- 57 Storing and Retrieving Parked Calls
- 58 Logging Out of Hunt Groups
- 59 Using a Shared Line
- 59 Understanding Shared Lines
- 60 Adding Yourself to a Shared-Line Call
- 61 Preventing Others from Viewing or Joining a Shared-Line Call
- 62 Using BLF to Determine a Line State
- 63 Making and Receiving Secure Calls
- 63 Tracing Suspicious Calls
- 64 Prioritizing Critical Calls
- 65 Using Cisco Extension Mobility
- 66 Managing Business Calls Using a Single Phone Number
- 68 Using Push to Talk Service
- 69 Using a Handset, Headset, and Speakerphone
- 70 Obtaining a Headset
- 71 Using AutoAnswer
- 72 Changing Phone Settings
- 72 Customizing Rings
- 73 Customizing Volume Settings
- 75 Customizing the Phone Screen
- 76 Changing Keypad Settings
- 76 Using Any Key to Answer the Phone
- 77 Setting the Keypad to Automatically Lock
- 78 Changing the Keypad Tones
- 78 Viewing Your Network Profile List
- 79 Using Call Logs and Directories
- 79 Using Call Logs
- 80 Directory Dialing
- 81 Using Corporate Directory on Your Phone
- 81 Using Personal Directory on Your Phone
- 81 Cisco Unified CallManager Release 4.3 and Later
- 82 Cisco Unified Communications Manager Release 5.1 and Later
- 84 Using the Phone Book on Your Phone
- 88 Accessing Voice Messages
- 89 Accessing Your User Options Web Pages
- 89 Cisco Unified CallManager Release 4.3 and Later User Options Web Pages
- 89 Logging In to the User Options Web Pages
- 90 Subscribing to Phone Services
- 91 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages
- 91 Accessing Your User Options Web Pages
- 92 Configuring Features and Services on the Web
- 93 Setting Up Speed Dials on the Web
- 94 Using Personal Directory on the Web
- 96 Setting Up Phone Services on the Web
- 97 Controlling User Settings on the Web
- 98 Controlling Line Settings on the Web
- 99 Using Cisco WebDialer
- 101 Setting Up Phones and Access Lists for Mobile Connect
- 104 Understanding Additional Configuration Options
- 106 Troubleshooting Your Phone
- 106 General Troubleshooting
- 107 Viewing Phone Administration Data
- 107 Using the Quality Reporting Tool
- 108 Cisco One-Year Limited Hardware Warranty Terms
- 111 Index