Atlantic Broadband Internet service, router, modem, cable modem, wireless router, wireless gateway, cable box, splitter, EMTA User guide

Below you will find brief information for Internet service, router, modem. This document helps to configure your internet service and all devices related to it, like a router, modem, and cable box. Also provides a network troubleshooting guide for your device.

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Your Internet Service
Getting connected
Home networking
To configure a router with an Atlantic Broadband connection, follow the
instructions below.
Computer
Modem
IN
CABLE
Router
Internet
Ethernet
Configuring your router
1. Turn off your modem.
Unplug your cable modem. This will prepare the modem to connect a
new device.
2. Connect your modem, router and computer together.
Once your modem is unplugged, connect the modem to the router’s
Internet (or WAN) port and connect your computer to any Ethernet
port on the router.
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3. Configure your router for a broadband connection.
a. If your router requires a set up prior to use, follow the instructions in
the router’s manual or installation CD.
b. Choose Automatic Configuration or DHCP for the connection type.
Your router will be configured to receive connection information
automatically from Atlantic Broadband.
4. Power cycle your modem and router.
a. Unplug the router’s power cable.
b. Unplug the modem’s power cable and wait for 30 seconds. If you
have Atlantic Broadband Phone service, you must reset the phone
modem. Use a paper clip to reboot the EMTA recessed button on
the back of the modem.
c. Plug in the modem’s power cable and wait for the lights to stop flashing.
d. Plug in the router’s power cable and wait 20 seconds.
Equipment setup for Internet
Computer
Modem
IN
Cable Input
Power
(Surge protector
recommended)
Ethernet
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Equipment setup for Internet and TV
Computer
Cable box/TV
Modem
Splitter
Cable
Cable
IN
Cable
Power
(Surge protector recommended)
Ethernet
Getting the most from your Internet service
-- A high-speed connection from Atlantic Broadband, plus our Wireless Home
Networking Service lets you do more with all your devices.
-- Our wireless router is the latest and greatest in wireless technology, and
supports devices in your household online, from your computer and tablet to
your gaming system and smartphones.
How to connect your devices to your in-home WiFi network
1. Find your network name (SSID) and
default password/Pre-Shared Key on
the back or side panel of your Atlantic
Broadband Wireless Gateway.
Network Name (SSID): ARRIS-A652
Encrypt AES SEC Mode: WPA2-PSK
Pre-Shared Key: 42EB862540DBD403
2EB8625DBD40
WPS PIN: 75383916
75383916
2. From each of your wireless devices, select your network name (SSID) from the
list of available networks in your device Wi-Fi settings, and use the default
password/Pre-Shared Key to sign in.
Managing your email
When you purchased your Internet service, you would have been given an option
to set up your primary email address. If you did not set up a primary email account,
you will need to contact our Customer Care team at 888-536-9600 prior to
creating a secondary email account.
To manage or create new secondary email accounts go to: emailtools.atlanticbb.net.
You will use the online tool to manage email account preferences and settings, create
additional email accounts or change your password.
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Using Atlantic Broadband webmail
The webmail feature lets you check your email and manage your email settings from
any computer with a web browser at: atlanticbb.net
1. Click on Email and you will be taken automatically to your webmail inbox.
2. Click on any message to see the full message.
3. From your inbox, you can manage your email settings by clicking the
Options tab at the top of the page. In the Options menu, you may perform
tasks such as creating an email signature, setting a vacation message,
auto-forwarding email or changing your password.
4. If you change your password, you will be required to re-login to the
Home Page and you must enter your new password.
How to maximize your WiFi
network performance
Signal strength is critical in the performance of any WiFi network. You can expect
maximum speeds from a hardwired device at the closest location to the modem or router.
Reduce interference
Cordless phones, baby monitors, microwaves, wireless game controllers
and other appliances can interfere with your signal.
Avoid physical barriers
-- The physical matter between your router and wireless device is more of a
relevant factor than you may think.
-- Avoid using your device near brick, steel framing or concrete walls,
which can absorb the WiFi signals.
-- Placing the router higher up and in the open could make a difference
to your wireless signal.
Out-of-date hardware/drivers
The type of hardware you use, the age of the device, the operating system, the web
browser, and the other applications running on your device all affect upload and
download speeds. When you perform network speed tests, be sure that your device
is wired to the network and that no other applications are running. Even running an
email application in the background can affect your test results.
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Your device matters
Modern devices, like iPhones, iPads, notebooks and Android devices, often work
with the latest networking standards. Depending on the age of your devices, they
may not be compatible. However, if your devices are more than three years old,
you may be able to switch to the newer Power
standards
Light to ensure stronger signal and
faster speeds.
DS (downstream) Light
Understanding your modem
Power Light
DS (downstream) Light
US (upstream) Light
Online Light
Link Light
US (upstream) Light
Online Light
Link Light
Lights 1-4 If your system is functioning
properly these lights will be solid green.
They will flash if your modem is reset or
if there is a problem.
Link Light This light will be solid green
when a device is connected. It will flash
if the device is in use.
Lights 1-4 If your system is functioning
properly these lights will be solid green.
They will flash if your modem is reset or
if there is a problem.
If your modemLink
isn’tLight
working,
measures:
This lighttry
willthese
be solidtroubleshooting
green
when a device is connected. It will flash
1. Check your
cable TV service and power. If there’s a cable or power outage,
if the device is in use.
neither your TV nor the Internet connection will work.
2. Check all of your cable connections. If your coaxial, Ethernet, or USB
connections are loose, you may not be able to send or receive data.
3. If you have a cable modem ONLY (no router), reset the modem by
unplugging the power to the modem. Wait 60 seconds and plug it back in.
4. If you have both a modem and a router, unplug the power from both.
Wait 60 seconds, and then plug in the power to the modem. Wait 2 minutes
and then plug the power back into the router.
5. Reboot your computer. Many computer problems are resolved by shutting
down and restarting your computer.
6. If you have a surge protector, make sure it is plugged in to an active power
outlet and that it doesn’t need to be reset or replaced.
Need additional help?
Go to atlanticbb.com/support/internet for more information on Atlantic Broadband Internet.
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Key features

Configure router for broadband connection
Connect modem, router, and computer together
Power cycle your modem and router
Manage email accounts
Maximize Wi-Fi network performance
Understand your modem's lights
Troubleshooting your modem.

Frequently asked questions

Follow the instructions in the document.

Check the cable TV and power service, check all cable connections, reset the modem, reboot your computer, and check the surge protector.

Go to emailtools.atlanticbb.net and use the online tool to manage email account preferences and settings, create additional email accounts or change your password.

Go to atlanticbb.net and click on Email to check your email and manage your settings.

Reduce interference by avoiding cordless phones, baby monitors, microwaves, and other appliances near the router. Also, avoid physical barriers between the router and wireless device, like brick, steel framing, or concrete walls. Finally, make sure that your hardware and drivers are up-to-date.