Sync Tool User Guide 1 Introduction The Sync Tool is a downloadable or pre-installed application that enables you to update the navigation software, maps and other content included in navigation systems. Sync Tool must be used in combination with the online update service provided by Naviextras and its Toolbox PC-tool. For an up-to-date list of compatible models, see: https://www.naviextras.com/shop/portal/devicessupport. 2 Before you start To update your navigation software using Sync Tool, you will need the following: • A PC equipped with: • Microsoft Windows® operating system (Windows XP Service Pack 2, Windows Vista 32bit versions or Windows 7) Internet connection SD card reader or USB slot (depending on the device) An empty SD card or USB memory stick with a capacity of at least 2 GB. Note: Some navigation systems have a USB port, while others are equipped with an SD card slot. Please check your device or its documentation if you are not sure which type you own. 3 Step by step instructions 3.1 Downloading the Toolbox PC-tool (and, if necessary, Sync Tool) 1. Download and install the Toolbox PC-tool on your PC. Detailed instructions: a. Go to the http://www.naviextras.com website, and select your language in the top right corner. If you do not have a user account yet, create one now on http://www.naviextras.com. b. Click Downloads to access the download page. c. Follow the instructions on the site to download and install the Toolbox PC-tool on your PC. 2. Download the Sync Tool on your PC and store it on a USB Stick. Note: Skip this step if the Sync Tool is pre-installed on the navigation system. Detailed instructions: a. Download the Sync Tool from: http://download.naviextras.com/content/!application/SYNCTOOL/Polaris/20161027_Polari s_RW-BT50_Synctool.zip. b. Unzip the downloaded package on your PC. You will end up with a folder containing various files and sub-folders. c. Connect the empty SD card to your PC through an SD card reader, and copy the downloaded folder into the root folder of the empty SD card. d. Once the copy is complete, use the ‘Safely Remove Hardware’ option to disconnect the SD card reader from your PC and remove the SD card from the SD card reader. 3.2 Preparing the USB memory stick for an update 1. Turn on the system. Start the street navigation, then exit manually. (the navigation must not be running when the update is performed) 2. Insert the appropriate media (USB memory stick) into your navigation system when the system is turned on. The SyncTool will start automatically. 3. A status screen is displayed showing the progress. Caution: Do not remove the USB memory stick and do not switch off your Navigation system during the process. 4. Wait until the device prompts you to remove the SD card or USB memory stick. Now the storage media is prepared to store the updates. 3.3 Downloading updates with the Toolbox PC-tool 1. Connect the USB memory stick that you have just prepared for the update to your PC. 2. Start the Toolbox PC-tool on your PC and sign in with your Naviextras username and password. 3. We recommend you to create a backup of the contents of your USB memory stick with Toolbox. Tip: For instructions on using Toolbox, see the Toolbox Step-by-Step Guide at http://www.naviextras.com/shop/portal/support. 4. Use Toolbox to download updates and to purchase additional extras at your convenience. 5. Once the download is complete, use the ‘Safely Remove Hardware’ option to disconnect the USB memory stick from your PC, and then remove it. The updates are now ready to be installed on your navigation system. 3.4 Performing the update on your navigation system 1. Turn on the system. Start the street navigation, then exit manually to make sure it will not be running during the update procedure. 2. Insert the USB memory stick with the downloaded updates into your navigation system. The Sync Tool is started automatically. A status screen is displayed showing the update progress. The update may take from a few seconds up to an hour depending on the size of the updates. Caution: Do not remove the SD card or USB memory stick and do not switch off your navigation system during the process. 3. Wait until the device prompts you to remove the SD card or USB memory stick. You are now ready to use the updated navigation software, maps and other content on your navigation system. 4 Troubleshooting I get an ‘access is denied’ or similar error message when trying to prepare the SD card or USB memory stick for an update. There might be two reasons for this: File system mismatch: It is also possible that the SD card or USB memory stick has been formatted in a non-FAT file system. Formatting the storage media in Windows will correct this problem. The SD card is read-only: Most SD cards have a small hardware switch on their side that can be used to lock access to the card and to protect data stored on it. Make sure that the switch is not in the ‘Lock’ position, and then try again. If that does not help, use your PC to format the SD card or try another card.