IPitomy SIP Trunks 101

IPitomy SIP Trunks
Programing and activating SIP Trunks
with IPitomy’s assisted turn-up.
Filling out an online form requires having all of the customers
information handy. It is a good idea to review the form so you know
what information you will need to complete the form.
When you first fill out the form, there is an option to have the form
saved so you can come back later and finish it. Always do this. It
saves all of your information and allows you to come back to it if
needed without losing your work. It is recommended that you create
a new unique username and password for each new customer so you
can have them log in after you fill it out and make the payment.
Number Porting Considerations
When filling in the form, fields with an asterisk * are required.
Always get the customers phone bill so you get the correct
information for the customers phone numbers.
Delays in porting are almost always due to inaccurate information.
Occasionally phone numbers are in different accounts with the provider. If
numbers are in separate accounts, be sure to fill out a separate LOA for each
account. Remember that address and all account information needs to match
the invoice. You can upload multiple LOAs on the form, as well as the phone
Basic Process
SIP trunks may or may not require number porting.
1. Keeping the existing phone number – requires filling out an LOA.
2. Not porting numbers and just getting new ones – no LOA required.
IPitomy issues a testing phone number to each SIP Trunk. The test DID allows you
to fully test and configure your SIP Trunk prior to porting numbers.
Once the temporary DID is up and working, forwarding the customers phone
numbers to the test DID allows testing and validation of the SIP Trunk prior to the
actual number porting.
Simply leave the forwarding in place so when the numbers do port, your SIP trunk
is fully tested, configured and functional with no further action from you.
When not porting numbers, no LOA or forwarding is necessary.
IP Address
Types of IP Configurations
Authenticated – Used when no Fixed (Static) Public IP address is
available. Authenticated requires the use of a user name and
password to authenticate each call with IPitomy’s Servers.
IP Bound – Used when a Fixed Public IP (Static) address is available.
This is a simple setup and simply requires calls all coming from a Fixed
Public IP address.
Once the test DID has been issued, it is necessary to activate the SIP
Trunk. Once the SIP trunk is activated, the porting process will begin
and usually takes about 5 – 7 business days to receive a port date.
Project ports (100 numbers or more require a minimum of 2 weeks
for processing.
*The activation date is NOT the port date.
Activation validates that the customers site is ready for SIP trunking,
all router configuration has been completed and calls in and out have
been tested.
The existing phone numbers can now be forwarded to the test DID.
Once this is in place, the number porting will take place between
IPitomy and the old carrier and the calls will begin to flow over the SIP
trunk that has been fully tested.
Activation Continued
Once IPitomy has approved the SIP Trunk, we send an email out with
an activation date. The activation date is for our IPitomy Assisted
Turn-Up call. An activation team will be on a call with you while you
configure and test your SIP trunks.
The Activation team will validate all calls in and out of the IPitomy
VoIP system. We assist PBX configuration and testing.
You need to have the ports forwarded in the router. If your provider
has a cable modem with an integrated router, you need to be able to
put that cable modem in Bridge Mode and install a separate router.
If you miss the activation date, your trunks will still be configured.
You can either reschedule with us, or email us back on the ticket
notifying us that you have configured and tested your SIP trunks on
your own.
E911 information
An important aspect of SIP trunk activation is testing that the 911 location
and number are correct.
There is a charge associated with dialing 911 instead of 933.
There is also a charge for dialing 933 from a number that is not configured.
Please check your activation letter to ensure the correct information is
present before testing with 933. If the information is incorrect, please let
us know so that we can update it.
Be sure to configure the PBX properly with the outbound caller ID to
ensure the proper caller ID will show up when an emergency call is made.
A port request will be submitted once your system has been successfully tested.
We submit all information on LOA to the losing carrier for review.
If all information is correct an FOC date (port date) will be assigned by the losing
Ports take place starting at 11:30 AM EST- the time can vary slightly
Please DO NOT initiate any changes or orders on the account that is porting. This
will significantly delay porting.
There are charges for cancelling ports or changing FOC dates once they have
been assigned FOC. Please see the LOA for additional information on this.
Do not cancel the existing service before the port happens and the cutover is
complete, otherwise the customer may lose their existing numbers.
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