HEOS Amp HS2 E3_QSG_151217.indd

HEOS Amp QUICK START GUIDE
HS2
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BEFORE YOU BEGIN
The HEOS Amp is designed to add
HEOS multi-room audio functionality to
your favorite pair of speakers.
Make sure you have the following items in working order:
Wi-Fi
Router
Internet
Connection
Apple iOS, Android or
Kindle mobile device
connected to your network
Speakers &
Speaker Wires
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English
STEP 1: UNPACK
HEOS Amp QUICK START GUIDE
Français
Carefully unpack your new HEOS Amp.
Español
Verify that the following items are included in the box.
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STEP 2: PLACE
Place the HEOS Amp at a convenient location near your speakers in your
home.
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HEOS Amp QUICK START GUIDE
2 Connect the power cord
Français
1 Connect the speakers
English
STEP 3: CONNECT
Español
A. Remove 3/8 inch (10 mm) of sheathing
from the tip of the speaker cable, then
either twist the bare wire tightly.
B. Turn the speaker terminal
counterclockwise to loosen it.
C. Insert the bare wire into the speaker
terminal.
D. Turn the speaker terminal clockwise to
tighten it.
OPTIONAL
If you are connecting the HEOS Amp to a wired network, connect the included Ethernet cable between the
HEOS Amp and your router. Do not connect the Ethernet cable if you are connecting your HEOS Amp to a
wireless network.
ECT
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STEP 4: CONTROL
1
Download the
HEOS by Denon App.
Go to the Apple Store, Google Play or Amazon
App Store and search for “HEOS by Denon” to
download and install.
2
Launch the HEOS App
and follow the instructions
in the app.
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HEOS Amp QUICK START GUIDE
Music
2
Settings
Français
1
English
STEP 5: ADD DEVICE
Add Device
Español
ENJOY!
OPTIONAL: Bluetooth
1. Activate the Bluetooth setting on your mobile device.
2. Press and hold the Bluetooth button( ) located on the back of the HEOS
device for 3 seconds and release the button when you see a pattern of two
green flashes on the status LED.
3. Select “HEOS Amp“ from the list of available Bluetooth devices.
For further information, please visit www.HEOSbyDenon.com
For the Online Manual, please visit manuals.denon.com/HEOSAMPHS2/ALL/EN
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BASIC TROUBLESHOOTING
My HEOS device won’t connect to my network using the audio cable
•
•
Make sure your mobile device is connected to your wireless network before setting up your HEOS device.
Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message “Device was not found”
•
•
•
•
•
Move your HEOS device closer to your wireless router.
Your HEOS device and controller device may not be on the same network. Verify that the controller device is on the same network
as your HEOS device. This is usually configured under the Settings feature on your mobile device. If you have more than one
network, your device may hop to a different network as you move around your home.
Make sure you don’t have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
phones, and some televisions can cause wireless network interference.
If your HEOS devices are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
In case your wireless router is incompatible with your HEOS device, please use the optional HEOS Extend Wireless Range
Extender and hard-wire it to your router.
Music cuts out or delays sometimes
•
•
•
•
Make sure your Internet connection is operating correctly.
If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
Make sure your HEOS devices are within range of your wireless network.
Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…).
Cannot pair a Bluetooth device with the HEOS device
•
The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information
and re-pair the HEOS device to the mobile device.
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HEOS Amp QUICK START GUIDE
English
I hear distortion when using the AUX input
•
•
If you are connecting the AUX input with your cable or satellite box for enjoying TV audio through multiple HEOS devices, you may
hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system must buffer
the audio before it sends it out to the devices so that it arrives at all devices at the same time.
Español
I hear a delay when using the AUX input with my TV
Français
The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it could
overload the inputs of the HEOS device. This is unlikely to cause damage, but can cause distorted sound. Initially, set the volume of
the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device’s volume control.
You can avoid this delay by listening only to the HEOS device which is directly connected to the set top box.
Connecting to a network using WPS
If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS wireless device can optionally connect to your network
using the “Push Button” method by following these steps:
1.
2.
3.
4.
Press the WPS button on your router.
Within 2 minutes, press and hold the Connect button on the rear panel of the HEOS device for 3 seconds.
The LED on the front of the HEOS device will flash green for several seconds as it connects to your router.
When the connection is complete, the LED on the front of the HEOS device will turn solid blue.
Resetting your device
Resetting your HEOS device will clear out the wireless network settings, EQ, and name but retain it’s current software.
You will have to use Settings->Add Device to reconnect the device to your home network before it can be used.
To reset your HEOS device, press and hold the Connect and Bluetooth buttons located on the back of the HEOS device for 5
seconds until the front LED begins to flash amber.
The HEOS by Denon app and brand is not affiliated with any manufacturer of any mobile device.
HEOS and the HEOS logo are trademarks or registered trademarks in the US and/or other countries.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under license. Other
trademarks and trade names are those of their respective owners.
All other trademarks are the property of their respective owners.
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CONTACT Denon
For US & Canada only:
If you need further assistance with your HEOS Product,
please contact HEOS by Denon Customer Support Services below:
Website
www.HEOSbyDenon.com/Support
Email
Support@HEOSbyDenon.com
Live Chat
www.HEOSbyDenon.com/LiveChat
Telephone
Toll Free
(855) 499 2820
(M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)
Online Manual
manuals.denon.com/HEOSAMPHS2/ALL/EN
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HEOSbyDenon.com
Printed in Vietnam 5411 11359 00AD
Copyright ©2016 D&M Holdings Inc. All Rights Reserved.
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