Audio required with Skype for Business

Audio required with Skype for Business
With the recent rollout of Skype of Business, the IT Department would like to point out there are audio
requirements for using Skype. Skype meetings require a microphone and speakers. (or combo headset
device) even if you do not plan on talking. Some users have reported they are not able to hear audio
during a Skype video call. Listed below you will find guidance on resolving these issues. You can also
share this document with your partners in advance of a meeting.
 Setting up your Skype for Business Audio for the first time (short video below). It is always
recommended to do this prior to meetings.
Set up your device
1. In the Skype for Business main window, go to Options
device you want.
> Audio device, and then choose the
2. Click the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to
adjust the volume.
3. To test your mic volume, speak for a few seconds. The volume is optimal when the progress bar
reaches the middle of the test area. Drag the slider next to Microphone to adjust the mic
4. Click the green arrow button next to Ringer to hear a sample ring when you get a Skype call, and
drag the slider to adjust the ringer volume.
5. If you have more than one audio device, you can choose to set both to ring when you get a
Skype call. Under Secondary Ringer, select Also ring, and then select an additional device.
6. You can also select Unmute when my Skype call rings, which will automatically unmute your
speakers when you receive a Skype for Business call.
7. Select “Allow stereo audio playback” when available to make sure that the best audio quality is
available during a meeting.
8. Click OK when you’re done.
Tip: You can select different devices for microphone and speakers under each section. But to avoid
echoing, it's better to use the same device for both. If you have to use separate devices, minimize
echoing by lowering your speaker's volume.
Common Issues:
 No microphone: If the user does not have a microphone they have a couple options;
1. You can buy a microphone and plug it in
2. You can plug in a headset into the USB port, or if your hardware has a headset jack plug
you can plug it in there. (This is a solution to bypass the requirement to have a mic.)
 Microphone: If the user does have a microphone, but still cannot hear anything they have a
couple options;
1. Is the volume on your computer turned up?
2. If you have separate speakers, are they turned up?
3. If you plug in a USB device after starting a Skype session, you may have to exit your existing
meeting and restart Skype for changes to take effect.
Close the Skype meeting by clicking the “x”.
Now close down your main Skype application by clicking the “x”.
Now close the skype icon on the bottom of our taskbar, right click and click exit.
Lastly you need to reopen Skype,
Click the windows icon on the bottom left of your screen
Click all apps
Locate Skype for Business application icon and click on it
Skype is now open, return to your meeting by clicking on the link in your email and
reopen the meeting.
 The changes made are now in effect.
4. Click the gear icon, go to “Skype Meetings->Joining Conference Calls->Join Meeting Audio from:”
and make sure “Skype for Business” is selected and hit “OK.”
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