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Wi-Fi Pan and Tilt
HD Video Monitor
on purchasing your new VTech product. Before
using this HD video monitor, please read
Important safety instructions.
For support, shopping, and everything new at
VTech, visit our website at
Camera unit overview
Light sensor
Infrared LEDs
• Allow you to see clearly in a dark
Camera lens
• Connect to router with Wi-Fi.
What’s in the box
Your HD video monitor package contains the
following items. Save your sales receipt and
original packaging in the event warranty service
is necessary.
Power jack
Ethernet port
• Connect to router with an RJ45
network cable (optional).
3.5mm line jack
• Connect to audio output device
Installation guide
Quick start guide
micro SD card slot
LED indicators
Volume –
Important safety
micro SD
• Press to decrease the camera unit
speaker volume.
Make sure your system includes the following
components, and they meet the minimum
Parent unit overview
Micro USB 2.0 port
• Connect to a power supply for
• Connect to a personal computer as
an external storage for transferring
manually captured snapshots and
recorded videos stored in the parent
“WPA2-PSK with AES” setting in your router’s
wireless security menu.
Change default settings.
• Change your wireless router’s default wireless
network name (SSID) to something unique.
• Change default passwords to unique, strong
passwords. A strong password:
- Is at least 10 characters long.
- Is complex.
How the system works
The Wi-Fi router (not included) provides Internet
connectivity to your HD video monitor system.
It serves as a communicating channel between
your camera unit and parent unit, allowing you to
monitor and/or control your camera unit wherever
you are.
+ / VOL / • Press to increase or decrease the
speaker volume.
micro SD card slot
• Force reboot the parent unit.
3.5mm audio jack
• Connect to stereo earphone.
Keep your devices up to date.
• Download security patches from
manufacturers as soon as they become
available. This will ensure you always have
the latest security updates.
• If the feature is available, enable automatic
updates for future releases.
• UPnP enabled on a router can limit the
effectiveness of your firewall by allowing other
network devices to open inbound ports without
any intervention or approval from you. A virus
or other malware program could use this
function to compromise security for the entire
• Press and hold to power on or off, or
to reboot the parent unit.
• Press to turn on or off the screen
display without powering off the
parent unit. You can still hear sound
from the camera unit if the camera is
streaming and the speaker volume
of the parent unit is turned on.
5-inch touch screen monitor
• When the screen is turned on and
locked, swipe to unlock the screen.
- Contains a mix of uppercase letters,
lowercase letters, special characters and
Disable Universal Plug and Play (UPnP) on your
- Does not contain dictionary words or
personal information.
Protect your privacy and online
VTech cares about your privacy and peace of
mind. That’s why we’ve put together a list of
industry-recommended best practices to help
keep your wireless connection private and your
devices protected when online. We recommend
you carefully review and consider complying with
the following tips.
Ensure your wireless connection is secure.
• Before installing a device, ensure your router’s
wireless signal is encrypted by selecting the
2. U.S. Department of Homeland Security:
Before You Connect a New Computer to the
Internet –
3. Federal Trade Commission: Using IP
Cameras Safely –
4. Wi-Fi Alliance: Discover Wi-Fi Security –
• Press to increase the camera unit
speaker volume.
VM991 BU
Wi-Fi router
2.4GHz IEEE 802.11 b/g/n
Internet connection
At least 1.0 Mbps upload
bandwidth per camera
micro SD card
Support Class 4 or higher,
with storage capacity up to
Pair/reset button
• Press and hold for three seconds to
enter pairing mode.
LAN MAC:00122A4A3CE5
Connect and charge the parent unit
2. Place the camera unit at a desired place.
When you have connected the parent unit,
press and hold to power on.
You can choose to set up the camera unit
for desktop usage, wall mounting, or ceiling
• Use only the power adapters supplied with this
• Make sure the electrical outlets are not controlled by
wall switches.
• The power adapters are intended to be correctly
oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it
is plugged into a ceiling, under-the-table, or cabinet
• Make sure the parent unit, the camera unit and the
power adapter cords are out of reach of children.
Connect the camera unit
Wi-Fi connection
• Before you connect the camera unit, make sure you
have Internet access and a Wi-Fi router
(IEEE 802.11 b/g/n). Charges apply and service plan
may vary for Internet access. Router is not included.
• Do not plug in the network cable.
• To maintain compliance with the FCC’s RF exposure
guidelines, place the camera unit at least 20cm from
nearby persons.
micro SD
• To turn off the camera unit, unplug the camera unit
from the power supply.
The battery icon indicates the battery status (see
the following table).
micro SD
micro SD
Cable connection (optional)
After you have paired the camera unit with your
parent unit via Wi-Fi, you can connect the camera
unit to the Internet using the network cable to
optimize your Internet connection. Refer to the
online app manual for the instructions on how to
pair your camera unit with your parent unit.
1. Connect the power adapter to the camera unit
and a power supply.
For more information on wireless connections
and protecting your data, please review the
following resources from industry experts:
1. Federal Communications Commission:
Wireless Connections and Bluetooth Security
Tips –
Volume +
Installation guide
• Flash orange and blue alternately
when the camera unit is in pairing
• Orange is steady on when the camera
unit is connecting to the Internet.
• Orange and blue are steady on when
the camera unit is idle.
• Flash orange and blue slowly during
video streaming.
• Flash orange and blue quickly and
alternately when the camera unit is
updating its firmware.
• The parent unit is fully charged after 3 hours of
continuous charging.
• It takes longer to charge when the parent unit is
turned on. To shorten the charging time, turn the
parent unit off while charging.
• The standby time varies depending on your actual
The screen
displays .
The battery
has very little
charge and
may be used
for only a
short time.
30 minutes).
The battery
The battery
icon becomes is fully
solid .
To keep
the battery
connect it to
AC power
when not in
Insert micro SD card into the parent
unit (optional)
Insert micro SD card
Insert micro SD card into the camera
unit (recommended)
Your camera unit can capture videos of the
monitoring area when detects motions. You can
choose to save the videos to a micro SD card.
• Your camera unit supports Class 4 or higher micro
SD card, with storage capacity up to 32GB.
Your parent unit comes with 4GB internal flash
memory that allows you to store snapshots
captured and videos recorded manually with your
camera. You can also insert a micro SD card into
the parent unit for more storage capacity.
• Depending on surroundings and obstructing factors,
such as the effect distance and internal walls have
on signal strength, you may experience reduced
Wi-Fi signal. To improve the Wi-Fi signal strength,
adjust the distance or direction of your parent unit.
Check with your parent unit again.
3. Align the holes on the wall mount bracket
with the screws on the wall or on the ceiling.
Tighten the screws in the holes.
Testing the sound level of the
HD video monitor
Set up the HD video monitor
After you have connected the parent unit and
the camera unit, refer to the Quick start guide
included in your package to set up your HD video
monitor system.
• For hearing protection, make sure the
parent unit is more than 1 meter (3 feet)
away from the camera unit. If you hear any
high-pitched noise from the parent unit
when the Play sound or Talkback function of
the camera unit is enabled, move the parent
unit further until the noise stops. You can
also press -/VOL on the parent unit to lower or mute
the noise.
HD video monitor setup:
• Set up Wi-Fi connection
• Add camera
4. Place the camera unit on the wall mount
bracket, and then slide it forward until it locks
into place.
Mount the camera unit (optional)
Connect to audio output device
1. Place the wall mount bracket on a wall or on
the ceiling, and then use a pencil to mark two
holes in parallel.
Before use
• This HD video monitor is intended as an aid. It is not
a substitute for proper adult supervision, and should
not be used as such.
• Some of the internal flash memory will be occupied
by the parent unit’s operating system and data
storage. The actual memory available will be less
than 4GB.
• Before inserting or ejecting the micro SD card of
your camera, you must first power off the camera. To
power off, unplug the camera from the power supply.
5. Connect the power adapter to the camera unit
and a power supply not controlled by a wall
• Increase the parent unit speaker volume if you
cannot hear the sounds transmitted from the camera
unit when the Play sound function is enabled.
The camera unit has a built-in speaker. You can
also connect an external self-powered speaker to
your camera unit for extra sound quality.
micro SD
micro SD
Test the location for the camera
> 1m (3ft)
micro SD
Before you install your camera unit, you need to
test which of your selected monitoring areas within
the house have good Wi-Fi signal strength. You
can use your parent unit’s Wi-Fi signal strength
indicator to assist in checking. Once you have
identified the suitable location, you can install your
camera unit. Adjust the distance between your
camera unit and the Wi-Fi router if needed.
Positioning the HD video monitor
2. Remove the wall mount bracket and then drill
two holes in the wall or on the ceiling (7/32”
drill bit).
If you drill the holes into an object other than a
stud, insert the wall anchors into the holes and
tap gently on the ends with a hammer until the
wall anchors are flush with the wall.
> 1m (3ft)
1. Place the camera unit more than 1 meter
(3 feet) away from your baby.
micro SD
• Keep the camera unit out of the reach of your baby.
Never place or mount the camera unit inside the
baby’s crib or playpen.
micro S
2. Adjust the angle of the camera to aim at
your baby. Refer to the online app manual
on how to use the Pan/tilt and Zoom
functions of the camera.
Pair new camera unit
You can add or replace any camera units to your
HD video monitor system.
The HD video monitoring family includes VM981
and VM991. Their respective camera units are
VM980 and VM990, which can be purchased
separately. They can be cross-paired within the
family, for example, you can have a combination
of VM991 and VM980. You can pair a maximum
of 10 camera units to your parent unit.
3. To avoid causing high-pitched screeching
noise from your HD video monitor when
the Play sound or Talkback function of the
camera unit is enabled:
• Make sure your camera unit and parent
unit are more than 1 meter (3 feet) apart;
• Turn down the volume of your parent unit.
> 1m (3ft)
< 1m (3ft)
For more details, refer to the installation guide
of your new camera unit (VM980 or VM990).
You can also refer to the installation guide, and
the online app manual of your HD video monitor
system (VM981 or VM991) in the Help page of
your parent unit.
General product care
To keep this product working well and looking
good, follow these guidelines:
• Avoid putting it near heating appliances and
devices that generate electrical noise (for
example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or
• Avoid dropping the product or treating it
• Clean with a soft cloth.
• DO NOT immerse the camera unit in water
and do not clean it under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the camera unit is dry before you
connect it to the mains again.
When you are not going to use the HD video
monitor for some time, store the parent unit, the
camera unit, and the adapters in a cool and dry
Frequently asked questions
Below are the questions most frequently asked about
the HD video monitor. If you cannot find the answer to
your question, visit our website at
www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH) for customer
Why does the
camera unit
not respond
Try the following (in the order
listed) for common cure:
1. Disconnect the power to the
camera unit.
2. Wait a few minutes before
connecting power back to the
camera unit.
3. Run the app again.
Why is my
screen in black
and white?
The screen is in black and white
during nighttime or in a dark
room. This is normal due to
external light sources.
Why does my
camera show
offline? Why is
the connection
lost every now
and then?
The camera unit may lose the
Internet connection. Check your
network and the router setting.
Other electronic products may
cause interference with your
camera. Try installing your
camera as far away from these
electronic devices as possible.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to
the holder of a valid proof of purchase (“Consumer” or
“you”) that the Product and all accessories provided in
the sales package (“Product”) are free from defects in
material and workmanship, pursuant to the following
terms and conditions, when installed and used
normally and in accordance with the Product operating
instructions. This limited warranty extends only to the
Consumer for Products purchased and used in the
United States of America and Canada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
During the limited warranty period, VTech’s authorized
service representative will repair or replace at VTech’s
option, without charge, a Materially Defective Product. If
we repair the Product, we may use new or refurbished
replacement parts. If we choose to replace the Product,
we may replace it with a new or refurbished Product
of the same or similar design. We will retain defective
parts, modules, or equipment. Repair or replacement of
the Product, at VTech’s option, is your exclusive remedy.
VTech will return the repaired or replacement Products
to you in working condition. You should expect the repair
or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends
for ONE (1) YEAR from the date of purchase. If VTech
repairs or replaces a Materially Defective Product under
the terms of this limited warranty, this limited warranty
also applies to the repaired or replacement Product for
a period of either (a) 90 days from the date the repaired
or replacement Product is shipped to you or (b) the time
remaining on the original one-year warranty; whichever
is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse,
accident, shipping or other physical damage,
improper installation, abnormal operation or
handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair,
alteration or modification by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced
is caused by signal conditions, network reliability, or
cable or antenna systems; or
4. Product to the extent that the problem is caused by
use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial
number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for
repair from outside the United States of America
or Canada, or used for commercial or institutional
purposes (including but not limited to Products used
for rental purposes); or
7. Product returned without a valid proof of purchase
(see item 2 on the next page); or
8. Charges for installation or set up, adjustment of
customer controls, and installation or repair of
systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit our
website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH). In Canada, go to
www.vtechcanada.com or call 1-888-211-2005.
NOTE: Before calling for service, please review the
user’s manual - a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume the
risk of loss or damage during transit and transportation
and are responsible for delivery or handling charges
incurred in the transport of the Product(s) to the service
location. VTech will return repaired or replaced Product
under this limited warranty. Transportation, delivery
or handling charges are prepaid. VTech assumes no
risk for damage or loss of the Product in transit. If the
Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this
limited warranty, VTech will notify you and will request
that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and
return shipping costs for the repair of Products that are
not covered by this limited warranty.
What must you return with the Product to get
warranty service?
1. Return the entire original package and contents
including the Product to the VTech service location
along with a description of the malfunction or
difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product model)
and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing
address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other
written or oral communications related to this Product.
VTech provides no other warranties for this Product.
The warranty exclusively describes all of VTech’s
responsibilities regarding the Product. There are no
other express warranties. No one is authorized to make
modifications to this limited warranty and you should not
rely on any such modification.
Technical specifications
Camera unit: 2412 - 2462 MHz
5’’ Color LCD
(IPS 480x854 pixels)
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
1. Parent unit power adapter:
Input: 100-240V AC 50/60Hz
Output: 5V DC 1.5A
2. Parent unit USB charger: 5V DC
3. Parent unit: 3.7V Li-polymer
battery is built-in.
Camera unit power adapter:
Input: 100-240V AC 50/60Hz
Output: 5V DC 1500mA
State/Provincial Law Rights: This warranty gives you
specific legal rights, and you may also have other rights,
which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness
for a particular purpose and merchantability (an unwritten
warranty that the Product is fit for ordinary use) are limited
to one year from the date of purchase. Some states/
provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to
you. In no event shall VTech be liable for any indirect,
special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue,
inability to use the Product or other associated equipment,
the cost of substitute equipment, and claims by third
parties) resulting from the use of this Product. Some
states/provinces do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of
Specifications are subject to change without notice.
© 2016 VTech Communications, Inc.
All rights reserved. 12/16. VM991_IG_V2.0
Document order number: 91-010162-020-100
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