EM Track-III Installation and Registration

EM Track-III Installation and Registration
Document version 4.0
Contents
EM Track-III Installation and Registration ..................................................................................................... 1
1
Installation ........................................................................................................................................ 2
1.1
Before you run the Installation ..................................................................................................... 3
1.2
Running a Single User Installation ................................................................................................ 3
1.3
Running a Multi-User Installation ................................................................................................. 4
1.4
Changing a Single User system to permanently use data on a network drive ............................. 5
1.5
Installing and maintaining EM Track-III in remote locations without Internet Access ................. 5
2
User Security Settings and Access Rights .......................................................................................... 6
3
Issues after an installation ................................................................................................................ 7
4
Erasing EM Track-III Registration Data.............................................................................................. 7
5
Changing your Serial Number from a Demonstration version to a Production version ................... 8
6
The Product Registration Process ..................................................................................................... 8
6.1
Automatic Registration ................................................................................................................. 9
6.2
Manual Registration .................................................................................................................... 10
6.3
Re-Register an existing license for a new computer ................................................................... 11
7
EM Track-III continues to ask the product to be registered ........................................................... 11
8
You receive an error message when you close EM Track-III........................................................... 12
9
Windows 7 and Windows 8 Particularities ..................................................................................... 12
9.1
Changing the User Account Control (UAC) settings .................................................................... 13
9.2
About the Virtual Store in Windows 7 and Windows 8 systems ................................................ 14
10
License and Support .................................................................................................................... 14
11
Advanced EM Track-III Installation Instructions (for IT Personnel) ............................................ 16
11.1
Change EM Track’s registry area and give the Windows end-user full control of it................... 16
11.2
Change the security settings of EM Track’s program folder and its sub-folders ........................ 17
11.3
Internet Firewall settings. ........................................................................................................... 17
1
1
Installation
EM Track-III is installed after obtaining its installation code over the Internet from
http://www.goodyearotr.com/cfmx/web/otr/emtrack/downloads/index_Downloads.cfm
This method replaces the CD version originally issued in 2007. Do no longer use the old CD installation
version as it is outdated and is no longer supported.
Always keep your assigned Serial Number in a safe place as you will need it for this and any future
installations as well as receiving support.
There are two (2) installation files located on the Downloads page:


Master Installation Version 4 – Full Install
Install Version 4 Update
Ensure that you always operate the latest EM Track version as the product periodically receives updates
and improvements.
Also look at the current EM Track version that is displayed on its blue header:
The version needs to say 3.6.x. If your system still shows 3.5.x or a version lower than 3.5.x you need to
download and install the latest Master Installation and its latest update. Your current production data
and registration properties are fully preserved, but a backup copy of your data is always recommended
prior to a full install.
A summary of your version and license status is seen on the Help/About screen.
2
1.1
Before you run the Installation
The user running the installer requires Windows administrative rights. This has been causing issues with
the new Windows 7 and Windows 8 machines, particularly those that have tight security credentials for
the end-user. Refer to section 11, which is designed for IT personnel.
The installation should always be run under the end-user’s Windows account. If the end-user does not
have sufficient system credentials we recommend the following procedure:





1.2
Let the System Administrator do the installation, logged in as the end-user
Download and save the installation on the Desktop (do not chose the Run option)
Right-click on the installation (EMT3SetupV4.exe) and run the program “As Administrator”
Enter the Administrator’s credentials and run the installation as described below.
Add access rights as described in sections 1.4 and 11.
Running a Single User Installation
After you have downloaded the Master Installation file you may run it. During the installation process
you are being asked for a Password.
The Password is your assigned Serial
Number. Those customers that own multiple licenses (serial numbers) need to make sure that they do
not chose the serial number of another computer’s license as the registration would otherwise fail.
Enter the serial number into the provided password field and proceed with the installation, using the
provided default settings on all subsequent screens.
Once the Master Install is complete, and before you run EM Track-III the first time, download and run
the latest update file.
3
After both installations are complete you may start EM Track-III. It will initially tell you that it is
operating in Demonstration mode. If you do have a demonstration license, indicated by the serial
number being in the 700,000 range, you may proceed and operate EM Track-III in that mode until your
trial license expires or when you receive a product serial number.
If you own a production license you may proceed with the registration process as outlined in section 5.
1.3
Running a Multi-User Installation
Note that EM Track-III is not designed to, and cannot run on a Windows Terminal Server.
Multi-user licenses, as indicated by the serial number being in the 600,000 range, are installed in the
same way as single user licenses with the exception of the Data Path pointing to a network drive. Each
workstation requires its own license. By default, the installation assumes a single-user install where the
database will reside on its local hard drive at C:\Program Files\EMTrack 3\Data.
A Mapped Network Drive must exist prior to running the Multi-user installation. The example that
follows uses the Z-Drive
Multi-user installs have this path changed to a network drive during the install on the following screen
Click the Browse button to change the data path
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In the top window enter either the full path as in this example or just type the network drive (Z:) and the
browse window will show you the folders already there.
Pressing the OK button will return to the prior drive selection window with the new path listed
If you need to make a change click the Browse button again and repeat this procedure.
Note that the installation verifies that the selected drive truly is a network drive; otherwise you receive
an error message.
1.4
Changing a Single User system to permanently use data on a network
drive
Customers that have been operating a single-user version of EM Track and wish to move its database to
a network drive can change a registry entry so that EM Track opens the database from the network
upon startup.
Read section 2.1 below on how to locate EM Track’s Registry Key. Locate variable dBPath and change its
content to the fully qualified network path. Always use only a mapped network drive (Z:\folder\sub
folder etc). Do NOT use URL paths like \\Server\Drive\Folder etc.
1.5
Installing and maintaining EM Track-III in remote locations without
Internet Access
Users operating EM Track in mines and similar locations without, or only limited Internet access, may
still install and maintain their system by following this recommended procedure:
5




2
Provide the latest Master Installation and latest Update files on a portable media, such as a USB
stick or CD. Both of these files are obtained on-line at
http://www.goodyearotr.com/cfmx/web/otr/emtrack/downloads/index_Downloads.cfm
Carry these files to the remote site and run the installation
Perform the product installation as described in section 1 et. al.
Perform the product registration using the Manual Method as described in section 5.2
User Security Settings and Access Rights
EM Track-III requires that the end-user has full rights (Modify Rights) into the Proinfo section in the
Registry (see section 2.1) as well as C:\Program Files\EMTrack 3 and all its subfolders.
Ordinarily, when the end-user has administrative rights during the installation, this is not as issue.
However, if a third-party performed the installation as described in section 1.1, the system
administrator needs to provide proper security for the end-user Windows account as outlined in
sections 2.1 and 11.
Change the Compatibility mode of the Desktop Icon to “Run As Administrator”. This ensures that EM
Track-III uses the database located in C:\Program Files\EMTrack 3\Data and not the one in the user’s
virtual store. See section 9.2 for more details.
6
3
Issues after an installation
On occasion computers operating EM Track-III get replaced. In that case you need to inform the support
desk and request your serial number to be released. A request form for that purpose is located at
http://www.goodyearotr.com/cfmx/web/otr/emtrack/downloads/Em3Unregister.pdf. You may also
send a request electronically to emtrack@asmgi.com, stating your name, affiliation, serial number and
reason for re-registration. Once the support desk confirms that your serial number is released you may
install the product on its replacement computer and register it again via the processes outlined in
section 5.
If you attempt to register your serial number without it being released first you will receive the following
error message:
4
Erasing EM Track-III Registration Data
The message depicted in section 2 may also show up after your IT department performed maintenance
on your computer or when your computer name has changed. Recovery from this situation is possible,
but requires some Windows skills in that your current registration code in the system registry needs to
get erased. The procedure is as follows:




Start the Registry Editor.
o In Windows XP click “Start”, then “Run”, enter “Regedit” into the command field and
press the Enter key.
o In Windows 7 or Windows 8 click “Start” and enter “Regedit” into the field “Search
programs and files” and press the Enter key.
On the Registry Editor screen that is now displayed open the following folders in this order:
o HKEY_LOCAL_MACHINE (see note below)
o SOFTWARE
o Custom Systems Co.
o EMTrack3
o Proinfo
Note: On some Microsoft Windows 7 and Windows 8 systems this information may be located
in HKEY_LOCAL_MACHINE\Software\Wow6432Node\Custom Systems Co.\EMTrack3\Proinfo
You should now see a screen that looks similar to this:
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


In the right hand window look for the values DL, CL and SN_Key
Delete these 3 entries, not their values.
Close the Registry Editor
You have now removed your “old” registration code and are ready to re-register your product serial
number as described in section 5.
5
Changing your Serial Number from a Demonstration version to a
Production version
After you have operated EM Track-III under a demonstration license and chose to purchase the product
you will be assigned a new production Serial number.
Download and run the Master Installation again, this time entering your assigned production serial
number as the installation password. After the installation process is completed you need to register the
product as described in section 5.
6
The Product Registration Process
When you start EM Track-III you may receive messages indicating that your product is not or not
correctly registered. Each of the messages will offer the option to continue and register your product.
There are two (2) methods for registering your product.
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6.1
Automatic Registration
This is the preferred and easiest way to register EM Track-III. This process is fully automated and
requires an active Internet connection. There are situations when even with an active Internet
connection the automatic process may fail. This is the case where your computer sits on a corporate
network with a tight Internet security profile. In that case you need to proceed with the Manual
Registration.
Automatic Registration is requested by selecting its option on the screen below
Press the OK button to begin
On the next screen press the “Go” button.
At this point the Registration Server is contacted. It will compute and automatically return your assigned
Registration Code, as confirmed with the following screen
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You may now close this screen and operate EM Track-III.
If your system cannot properly communicate with the registration server you will receive a respective
message. When that is the case close the screen, re-start EM Track-III and follow the messages until you
come to the registration screen again. At that point chose “Manual Registration” and follow the steps
outlined in section 6.2
6.2
Manual Registration
This method is used whenever your computer cannot successfully communicate with the License Server
over the Internet.
At this point you need to communicate the displayed Serial Number and Product Key to the support
desk. You may do this in one of two ways:


Call the support desk and dictate the displayed Product Key
Take a screen picture and e-mail it to the support desk at emtrack@asmgi.com.
In either case the support desk will perform the registration for you and communicate the registration
code back to you. You then enter that code in the field labeled “Registration Code” and press the OK
button. After your system accepts the code your EM Track-III system is fully licensed and operational.
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It can also happen that your system rejects the supplied Registration Code. Two possibilities can cause
this situation:


The Serial Number and the Product Key were not correctly communicated to the support desk.
The supplied Registration Code was not correctly entered.
In either case you need to repeat the manual registration process outlined in this section.
6.3
Re-Register an existing license for a new computer
EM Track-III is licensed to operate on one (1) machine only as outlined in the EULA. This is controlled
and enforced through the license registration process. Once properly registered, EM Track-III will
operate on the registered computer forever. The entire End User License Agreement (EULA) may be
obtained from http://www.goodyearotr.com/cfmx/web/otr/emtrack/downloads/EM%20TrackIII%20License%20Agreement.pdf.
There are situations that can cause your registration to get compromised, requiring your license (serial
number) to be re-registered. Proceed as described in section 4.
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EM Track-III continues to ask the product to be registered
There are isolated instances when EM Track-III asks for the product to be registered, even after you have
already successfully completed the registration process as outlined in section 6.
When that is the case you need to contact your IT department and refer them to section 11 of this
document.
11
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You receive an error message when you close EM Track-III
On some installations you may receive one of the following error messages
whenever to try to close EM Track. When this is the case you need to contact your IT department and
have them change the access rights to the folder “C:\Program Files\EMTrack 3\Data\EMT3 User”. You
need Modify rights to this folder, as you should have to the entire EMTrack 3 folder tree. Section 11
describes this process in details.
9
Windows 7 and Windows 8 Particularities
Windows 7 employs stricter security rules as opposed to the earlier Windows XP versions.
EM Track-III is written as a 32-bit application. As such it will operate under any version of Microsoft’s
operating systems. There are some internal differences in the way the Windows 7 and Windows 8 treat
32-bit applications.
When you install EM Track-III on your system you are required to have administrative rights to do so.
That is because the installer needs to place some modules in the otherwise protected area of your
system. The installer also creates system registry entries that the program later uses to retain some
operating parameters.
In order to make this registry region visible and accessible to all users of your computer you need to
make a change to the EM Track Shortcut on your Desktop. For this purpose you need to have
administrative rights of your computer or the administrative password for the system. You may need to
contact your IT department for assistance.
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

Right-click on the EM Track-III shortcut and select Properties
Select the Compatibility tab
Click the button Change settings for all users
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Place a checkmark in the box labeled Run this program as an Administrator
Click OK and the next screen
9.1
Changing the User Account Control (UAC) settings
When you start EM Track-III you may see the following popup message
This is a Windows security warning based on the security level chosen for your machine. You may
change this setting by clicking on the provided link “Change when these notifications appear”. The
default Windows setting is to provide this message. On the User Account Control screen you may
change this by dragging the slider to the bottom and saving the new setting.
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9.2
About the Virtual Store in Windows 7 and Windows 8 systems
This section will help you understand the particular behavior of Windows 7 and Windows 8 and how to
retrieve your data from your virtual store.
When EM Track-III runs in these Windows environments, it internally treats the application as a virtual
application. This means that, unless you run the program “As Administrator” as explained above, the EM
Track-III database is not accessed from its standard location at “C:\Program Files\EMTrack 3\Data” but
in the user’s virtual sore. That store is located in “C:\Users\<user
name>\AppData\Local\VirtualStore\Program Files\EMTrack 3\Data”. If multiple users share the same
machine, each using their own Windows account, then each user operates his/her own copy of the
database and data entered by one user is not visible by the other(s).
Once you made the abode change to run EM Track-III as Administrator, EM Track-III will be using the
default database located in its default location and no longer the one in the virtual store.
In case that you find this article after you had already operated EM Track-III for some time without
having it ran as Administrator you will need to backup the data located in your virtual store (not
operating As Administrator) and import them into the main database after you changed EM Track to run
As Administrator.
After you have changed the “Run as Administrator” setting and start EM Track again it may ask you to
register again. In that case chose the Automatic Registration option and you will be operating again.
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License and Support
Although EM Track-III is publically available on the Internet, users may install, operate or update the
product only while the support contract for its license is active. Demonstration licenses are exempt from
this rule.
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Newly purchased licenses include one (1) year of support. During this period the product may get
installed and updated. Your right to install or update the product expires with the end of the support
period. Support is renewed on-line at https://emtorder.asmgi.com/WebOrders/EMTOrderEntry.aspx.
There is a $250 fee per license.
EM Track-III will remind you when your support contract is about to expire or has already expired. The
current license status can be seen on the Help/About screen from where you may activate the renewal
web page.
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11
Advanced EM Track-III Installation Instructions (for IT Personnel)
On occasion EM Track-III is installed by IT personnel onto computers with tight Windows security
settings. That may prevent EM Track-III to run correctly or not run at all. This document is meant for IT
staff to make security changes so that the EM Track-III user has full access into the areas it needs to
work with.
The simplest way to achieve this is to run EM-Track-III in administrative mode. Only one change is
required as mentioned in the installation document: change the startup parameter on the Compatibility
tab to “Run this program as administrator”
When corporate security does not allow their users to make this change then selective security setting
changes may achieve the same results.
The following instructions are meant for the system administrator while s/he has full control of the
computer.
11.1 Change EM Track’s registry area and give the Windows end-user full
control of it



Run Regedit
Locate the EM Track section in HKEY_LOCAL_MACHINE\Software\Custom Systems
Co.\EMTrack3 or in HKEY_LOCAL_MACHINE\Wow6432Node\Software\Custom Systems
Co.\EMTrack3
Give all users or selective users Full Control of this key.
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11.2
Change the security settings of EM Track’s program folder and its subfolders
The Program Folder is located in C:\Program Files\EMTrack 3. Right click on that folder and select
Properties. On the ensuing window select the Security tab and click the Edit button. On the ensuing
Permissions screen select either “Users” or a specific “User Name” and check the “Full Control” and
“Modify” options under “Allow”. Next click the “OK” button. Do ensure that all sub-folders under
EMTrack 3 also receive the same security settings.
The user with a limited security profile may now run EM Track-III without any issues.
11.3 Internet Firewall settings.
EM Track-III communicates regularly with its host server for the purpose of registration,
checking for available updates or downloading updates. EM Track users need to be able to
communicate to http://emtrack.goodyear.com. Although that is a blank web page, the program
communicates with several sub-pages underneath it.
IT should test that this functionality is present. You may do that by running EM Track-III and go
to the Help/About screen. There click on the “Refresh License Data” button. You should be
seeing the following pop-up.
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If the path is open then the progress bar will quickly fill up and the process is complete. If this is
not the case and the operation times out then you need to validate the users Internet access
rights and correct them.
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