Warranty Information

SPARTAN ERV WARRANTEE LISTING
APPARATUS BODY STRUCTURE
 Aluminum – Ten (10) years
 Stainless Steel – Twenty (20) years
BODY SUBFRAME – Vibratorque
 Lifetime
CAB STRUCTURE WARRANTY
 Aluminum - Ten (10) years
BASE WARRANTY
 Five (5) year Base vehicle – bumper to bumper warranty
FRAME RAILS – CUSTOM
 Limited Lifetime to original owner – Twenty (20) years
TRANSMISSION
 Allison – Per Allison standard warranty
ENGINE
 Cummins – Per Cummins standard warranty
MULTIPLEX ELECTRICAL
 Weldon five (5) years – components
 Wiring is standard base warranty
FIRE PUMP PARTS
 Hale – per Hale standard – 5 years
 Waterous – per Waterous standard 5 years
 Darley – per Darley standard – 6 years
FIRE PUMP LABOR
 Hale – pre Hale standard
 Waterous – per Waterous standard
 Darley – per Darley standard
POLY TANKS
 UPF – Lifetime
 Pro Poly – Lifetime
BODY & CAB PAINT WARRANTY
 PPG Ten (10) years
 Pro Poly – Lifetime
COMMERICAL CHASSIS WARRANTY
 Per Each Manufacturer warranty documents
STAR SERIES GENERAL 5 YEAR EXTENDED
LIMITED WARRANTY
1.
LIMITED WARRANTY
Except as provided below, and provided the vehicle shall have been placed in service within thirty (30) days
after it leaves Spartan Motors USA, Inc. D/B/A Spartan ERV (as recorded on the reverse side of this document) to the
original purchaser for a period of years listed above, after delivery to the original purchaser. Spartan ERV warrants to the
user that its Fire and Rescue Apparatus vehicles are free of defects in material and workmanship. This limited warranty
shall apply only if the vehicle is properly maintained and used in service which is normal to the particular vehicle. Normal
service means service which does not subject the vehicle to stresses or impacts greater than normal results from the
careful use of the vehicle or chassis. If the buyer discovers a defect or nonconformity, it must notify Spartan ERV within
thirty (30) days after the date of discovery. This limited warranty is not transferable by the first user.
Spartan ERV makes no warranty whatsoever as to (1) Integral parts, components, attachments or trade
accessories not manufactured by Spartan ERV, but instead, the applicable warranties, if any, of the respective
manufacturers thereof shall apply; (2) Any vehicle, chassis or component, part, attachment or accessory damaged by
misuse, neglect or accident; (3) Any vehicle chassis or component, part, attachment or accessory shall have been
repaired, altered or assembled in any way by others other than Spartan ERV, which, in sole judgment of Spartan ERV,
affects the performance, stability or purpose for which it was manufactured; (4) Products or parts which are not defective
but which may wear out and have to be replaced during the warranty period including, but not limited to, tires, fluids,
gaskets and light bulbs; (5) Damage from exposure to corrosive agents. Spartan ERV assumes no responsibility for the
assembly of its parts or sub-assembly into finished products unless the assembly is performed by Spartan ERV.
2.
DISCLAIMERS OF WARRANTIES
THE WARRANTIES SET FORTH IN PARAGRAPH 1 ARE THE EXCLUSIVE WARRANTIES GIVEN BY
SPARTAN ERV. SPARTAN ERV HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM
COURSE OF DEALING OR USAGE OF TRADE.
3.
BUYERS REMEDIES
If the product fails to conform to the warranties set forth in paragraph 1 and such nonconformity is not due to
misuse or improper maintenance, the buyer shall notify Spartan ERV as provided in paragraph 1, and shall make the
product available for inspection by Spartan ERV or its designated agent. At the request of Spartan ERV any defective
part shall be returned to Spartan ERV for examination, with transportation charges prepaid and assumed by the shipper.
Within a reasonable time Spartan ERV shall provide, at its discretion, one of the following (a) repair or replacement of any
nonconforming or defective parts; or (b) full refund of the purchase price. Repair or replacement shall be made only by a
facility approved in advance by Spartan ERV. THIS REMEDY SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR
ANY BREACH OF WARRANTY.
4.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
IN NO EVENT SHALL SPARTAN ERV BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM THE NEGLIGENCE OF
SPARTAN ERV OR FROM TORT. This exclusion applies regardless of whether such damages are sought for breach of
warranty, breach of contract, negligence or strict liability or tort or under any other legal theory.
NOTE: Surety Bond, if a part of the sale of the vehicle, to which this limited warranty is provided, applies only to the
General One Year Warranty for such vehicle, and not to any other warranty made by Spartan ERV or any Spartan ERV
Supplier.
NOT FOR ACTUAL CUSTOMER USE
__________________________________________________
Spartan ERV Truck Serial #
SAMPLE/BIDDING PURPOSES ONLY
__________________________________________________________________________
Customer Name
ACTUAL WARRANTIES WILL COME WITH THE UNIT UPON DELIVERY
*__________________________________________________
__________________
Authorized Customer Signature
Date
*__________________________________________________
Authorized Spartan Motors USA, Inc. D/B/A Spartan ERV Signature
* Sign and return one copy of each warranty certificate before claims will be accepted.
Rev. 02/11/14
STAR SERIES
TEN YEAR BODY STRUCTURAL INTEGRITY WARRANTY
1.
LIMITED WARRANTY
Except as provided below, and provided the vehicle shall have been placed in service within thirty (30) days
after it leaves Crimson Fire, Inc. D/B/A Spartan ERV (as established by the recorded date on the reverse side of this
document), to the original purchaser, for a period ending on the first to occur of the expiration of ten years or 100,000
miles of vehicle use after delivery to the original purchaser. Spartan ERV warrants to the user the body of its new Fire
and Rescue Apparatus vehicle shall be free of structural failures caused by defective design or workmanship. This
warranty shall apply only to the body tubular support structure and mounting structures and other structural components
of the body of the vehicle, as identified in the Spartan ERV specifications for the Fire and Rescue Apparatus. This limited
warranty shall apply only if the vehicle is properly maintained and used in service which is normal to the particular vehicle.
Normal service means service, which does not subject the vehicle to stresses or impacts greater than normal results from
the careful use of the vehicle or chassis. If the buyer discovers a defect or nonconformity it must notify Spartan ERV in
writing within thirty (30) days after the date of discovery. This limited warranty is not transferable by the first user.
Spartan ERV makes no warranty whatsoever as to (1) Integral parts, components, attachments or trade
accessories not manufactured by Spartan ERV, but instead, the applicable warranties, if any, of the respective
manufacturers thereof shall apply; (2) Any vehicle, chassis or component, part, attachment or accessory damaged by
misuse, neglect or accident; (3) Any vehicle chassis or component, part, attachment or accessory shall have been
repaired, altered or assembled in any way by others other than Spartan ERV, which, in sole judgment of Spartan ERV,
affects the performance, stability or purpose for which it was manufactured; (4) Products or parts which are not defective
but which may wear out and have to be replaced during the warranty period including, but not limited to, fasteners.
Spartan ERV assumes no responsibility for the assembly of its parts or sub-assembly into finished products unless the
assembly is performed by Spartan ERV.
The original purchaser may void this warranty in part or in its entirety if one or more structural components of
the body are repaired or replaced (1) without prior written approval of the Spartan ERV Service Department (2) at a facility
which is not then approved by Spartan ERV as to technical capability.
2.
DISCLAIMERS OF WARRANTIES
THE WARRANTIES SET FORTH IN PARAGRAPH 1 ARE THE EXCLUSIVE WARRANTIES GIVEN BY
SPARTAN ERV. SPARTAN ERV HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM
COURSE OF DEALING OR USAGE OF TRADE.
3.
BUYERS REMEDIES
If the product fails to conform to the warranties set forth in paragraph 1 and such nonconformity is not due to
misuse or improper maintenance, the buyer shall notify Spartan ERV as provided in paragraph 1, and shall make the
product available for inspection by Spartan ERV or its designated agent. At the request of Spartan ERV any defective
part shall be returned to Spartan ERV for examination, with transportation charges prepaid and assumed by the shipper.
Within a reasonable time Spartan ERV shall provide, at its discretion, one of the following (a) repair or replacement of any
nonconforming or defective parts; or (b) full refund of the purchase price. Repair or replacement shall be made only by a
facility approved in advance by Spartan ERV. THIS REMEDY SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR
ANY BREACH OF WARRANTY.
4.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
IN NO EVENT SHALL SPARTAN ERV BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM THE NEGLIGENCE OF
SPARTAN ERV OR FROM TORT. This exclusion applies regardless of whether such damages are sought for breach of
warranty, breach of contract, negligence or strict liability or tort or under any other legal theory.
NOTE: Surety Bond, if a part of the sale of the vehicle, to which this limited warranty is provided, applies only to the
General One Year Warranty for such vehicle, and not to any other warranty made by Spartan ERV or any Spartan ERV
Supplier.
Not for Actual Customer Use
__
Spartan ERV Truck Serial #
Sample/Bidding Purposes Only
_
Customer Name
_
Actual Warranties will come with the unit upon delivery
*________________________________________________
Authorized Customer Signature, Title
__________
Date
*________________________________________________
Authorized Crimson Fire, Inc. D/B/A Spartan ERV Signature, General Manager
* Sign and return one copy of each warranty certificate before claims will be accepted.
Rev. 4/11/12
______
STAR SERIES
TWENTY YEAR BODY STRUCTURAL INTEGRITY WARRANTY
1.
LIMITED WARRANTY
Except as provided below, and provided the vehicle shall have been placed in service within thirty (30) days
after it leaves Crimson Fire, Inc. D/B/A Spartan ERV (as established by the recorded date on the reverse side of this
document), to the original purchaser for a period ending on the first to occur of the expiration of twenty years or 100,000
miles of vehicle use after delivery to the original purchaser. Spartan ERV warrants to the user the body of its new Fire
and Rescue Apparatus vehicle shall be free of structural failures caused by defective design or workmanship. This
warranty shall apply only to the body tubular support structure and mounting structures and other structural components
of the body of the vehicle, as identified in the Spartan ERV specifications for the Fire and Rescue Apparatus. This limited
warranty shall apply only if the vehicle is properly maintained and used in service which is normal to the particular vehicle.
Normal service means service, which does not subject the vehicle to stresses or impacts greater than normal results from
the careful use of the vehicle or chassis. If the buyer discovers a defect or nonconformity it must notify Spartan ERV in
writing within thirty (30) days after the date of discovery. This limited warranty is not transferable by the first user.
Spartan ERV makes no warranty whatsoever as to (1) Integral parts, components, attachments or trade
accessories not manufactured by Spartan ERV, but instead, the applicable warranties, if any, of the respective
manufacturers thereof shall apply; (2) Any vehicle, chassis or component, part, attachment or accessory damaged by
misuse, neglect or accident; (3) Any vehicle chassis or component, part, attachment or accessory shall have been
repaired, altered or assembled in any way by others other than Spartan ERV which, in sole judgment of Spartan ERV,
affects the performance, stability or purpose for which it was manufactured; (4) Products or parts which are not defective
but which may wear out and have to be replaced during the warranty period including, but not limited to, fasteners.
Spartan ERV assumes no responsibility for the assembly of its parts or sub-assembly into finished products unless the
assembly is performed by Spartan ERV.
The original purchaser may void this warranty in part or in its entirety if one or more structural components of
the body are repaired or replaced (1) without prior written approval of the Spartan ERV Service Department (2) at a facility
which is not then approved by Spartan ERV as to technical capability.
2.
DISCLAIMERS OF WARRANTIES
THE WARRANTIES SET FORTH IN PARAGRAPH 1 ARE THE EXCLUSIVE WARRANTIES GIVEN BY
SPARTAN ERV. SPARTAN ERV HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM
COURSE OF DEALING OR USAGE OF TRADE.
3.
BUYERS REMEDIES
If the product fails to conform to the warranties set forth in paragraph 1 and such nonconformity is not due to
misuse or improper maintenance, the buyer shall notify Spartan ERV as provided in paragraph 1, and shall make the
product available for inspection by Spartan ERV or its designated agent. At the request of Spartan ERV any defective
part shall be returned to Spartan ERV for examination, with transportation charges prepaid and assumed by the shipper.
Within a reasonable time Spartan ERV shall provide, at its discretion, one of the following (a) repair or replacement of any
nonconforming or defective parts; or (b) full refund of the purchase price. Repair or replacement shall be made only by a
facility approved in advance by Spartan ERV. THIS REMEDY SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR
ANY BREACH OF WARRANTY.
4.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
IN NO EVENT SHALL SPARTAN ERV BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM THE NEGLIGENCE OF
SPARTAN ERV OR FROM TORT. This exclusion applies regardless of whether such damages are sought for breach of
warranty, breach of contract, negligence or strict liability or tort or under any other legal theory.
NOTE: Surety Bond, if a part of the sale of the vehicle, to which this limited warranty is provided, applies only to the
General One Year Warranty for such vehicle, and not to any other warranty made by Spartan ERV or any Spartan ERV
Supplier.
Not for Actual Customer Use
__
Spartan ERV Truck Serial #
Sample/Bidding Purposes Only
_
Customer Name
_
Actual Warranties will come with the unit upon delivery
*_________________________________________________
Authorized Customer Signature, Title
__
Date
*_________________________________________________
Authorized Crimson Fire, Inc. D/B/A Spartan ERV Signature, General Manager
* Sign and return one copy of each warranty certificate before claims will be accepted.
Rev. 4/11/12
_
LEGEND SERIES STAINLESS STEEL PLUMBING/PIPING
TEN YEAR CORROSION PERFORATION WARRANTY
1.
LIMITED WARRANTY
Except as provided below, and provided the vehicle shall have been placed in service within thirty (30) days
after it leaves Crimson Fire, Inc. D/B/A Spartan ERV (as established by the recorded date on the reverse side of this
document), to the original purchaser for a period ending ten years after delivery to the original purchaser. Spartan ERV
warrants to the user the plumbing piping of its new Fire and Rescue Apparatus vehicle shall be free from corrosion
perforation (perforation is defined as an actual hole through the piping material caused by corrosion). This warranty shall
apply only to the piping for discharges and intakes added to the truck’s main water pump and shall not include the pump
or any of its accessories. This limited warranty shall apply only if the vehicle is properly maintained and used in service
which is normal to the particular vehicle. Normal service means service which does not subject the vehicle to stresses or
impacts greater than normal results from the careful use of the vehicle or chassis. If the buyer discovers a defect or
nonconformity it must notify Spartan ERV in writing within thirty (30) days after the date of discovery. This limited
warranty is not transferable by the first user.
Spartan ERV makes no warranty whatsoever as to (1) Integral parts, components, attachments or trade
accessories not manufactured by Spartan ERV, but instead, the applicable warranties, if any, of the respective
manufacturers thereof shall apply; (2) Any vehicle, chassis or component, part, attachment or accessory damaged by
misuse, neglect or accident; (3) Any vehicle chassis or component, part, attachment or accessory shall have been
repaired, altered or assembled in any way by others other than Spartan ERV, which, in sole judgment of Spartan ERV,
affects the performance, stability or purpose for which it was manufactured; (4) Products or parts which are not defective
but which may wear out and have to be replaced during the warranty period including, but not limited to, fasteners.
Spartan ERV assumes no responsibility for the assembly of its parts or sub-assembly into finished products unless the
assembly is performed by Spartan ERV.
The original purchaser may void this warranty in part or in its entirety if one or more structural components of
the body are repaired or replaced (1) without prior written approval of the Spartan ERV Service Department (2) at a facility
which is not then approved by Spartan ERV as to technical capability.
2.
DISCLAIMERS OF WARRANTIES
THE WARRANTIES SET FORTH IN PARAGRAPH 1 ARE THE EXCLUSIVE WARRANTIES GIVEN BY
SPARTAN ERV. SPARTAN ERV HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM
COURSE OF DEALING OR USAGE OF TRADE.
3.
BUYERS REMEDIES
If the product fails to conform to the warranties set forth in paragraph 1 and such nonconformity is not due to
misuse or improper maintenance, the buyer shall notify Spartan ERV as provided in paragraph 1, and shall make the
product available for inspection by Spartan ERV or its designated agent. At the request of Spartan ERV any defective
part shall be returned to Spartan ERV for examination, with transportation charges prepaid and assumed by the shipper.
Within a reasonable time Spartan ERV shall provide, at its discretion, one of the following (a) repair or replacement of any
nonconforming or defective parts; or (b) full refund of the purchase price. Repair or replacement shall be made only by a
facility approved in advance by Spartan ERV. THIS REMEDY SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR
ANY BREACH OF WARRANTY.
4.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
IN NO EVENT SHALL SPARTAN ERV BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM THE NEGLIGENCE OF
SPARTAN ERV OR FROM TORT. This exclusion applies regardless of whether such damages are sought for breach of
warranty, breach of contract, negligence or strict liability or tort or under any other legal theory.
NOTE: Surety Bond, if a part of the sale of the vehicle, to which this limited warranty is provided, applies only to the
General One Year Warranty for such vehicle, and not to any other warranty made by Spartan ERV or any Spartan ERV
Supplier.
Not for Actual Customer Use
__
Spartan ERV Truck Serial #
Sample/Bidding Purposes Only
_
Customer Name
_
Actual Warranties will come with the unit upon delivery
*_________________________________________________
Authorized Customer Signature, Title
__
_
Date
*_________________________________________________
Authorized Crimson Fire, Inc. D/B/A Spartan ERV Signature, General Manager
* Sign and return one copy of each warranty certificate before claims will be accepted.
Rev. 4/11/12
STAR SERIES STAINLESS STEEL PLUMBING/PIPING
TEN YEAR CORROSION PERFORATION WARRANTY
1.
LIMITED WARRANTY
Except as provided below, and provided the vehicle shall have been placed in service within thirty (30) days
after it leaves Crimson Fire, Inc. D/B/A Spartan ERV (as established by the recorded date on the reverse side of this
document), to the original purchaser for a period ending ten years after delivery to the original purchaser. Spartan ERV
warrants to the user the plumbing piping of its new Fire and Rescue Apparatus vehicle shall be free from corrosion
perforation (perforation is defined as an actual hole through the piping material caused by corrosion). This warranty shall
apply only to the piping for discharges and intakes added to the truck’s main water pump and shall not include the pump
or any of its accessories. This limited warranty shall apply only if the vehicle is properly maintained and used in service
which is normal to the particular vehicle. Normal service means service which does not subject the vehicle to stresses or
impacts greater than normal results from the careful use of the vehicle or chassis. If the buyer discovers a defect or
nonconformity it must notify Spartan ERV in writing within thirty (30) days after the date of discovery. This limited
warranty is not transferable by the first user.
Spartan ERV makes no warranty whatsoever as to (1) Integral parts, components, attachments or trade
accessories not manufactured by Spartan ERV, but instead, the applicable warranties, if any, of the respective
manufacturers thereof shall apply; (2) Any vehicle, chassis or component, part, attachment or accessory damaged by
misuse, neglect or accident; (3) Any vehicle chassis or component, part, attachment or accessory shall have been
repaired, altered or assembled in any way by others other than Spartan ERV, which, in sole judgment of Spartan ERV,
affects the performance, stability or purpose for which it was manufactured; (4) Products or parts which are not defective
but which may wear out and have to be replaced during the warranty period including, but not limited to, fasteners.
Spartan ERV assumes no responsibility for the assembly of its parts or sub-assembly into finished products unless the
assembly is performed by Spartan ERV.
The original purchaser may void this warranty in part or in its entirety if one or more structural components of
the body are repaired or replaced (1) without prior written approval of the Spartan ERV Service Department (2) at a facility
which is not then approved by Spartan ERV as to technical capability.
2.
DISCLAIMERS OF WARRANTIES
THE WARRANTIES SET FORTH IN PARAGRAPH 1 ARE THE EXCLUSIVE WARRANTIES GIVEN BY
SPARTAN ERV. SPARTAN ERV HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM
COURSE OF DEALING OR USAGE OF TRADE.
3.
BUYERS REMEDIES
If the product fails to conform to the warranties set forth in paragraph 1 and such nonconformity is not due to
misuse or improper maintenance, the buyer shall notify Spartan ERV as provided in paragraph 1, and shall make the
product available for inspection by Spartan ERV or its designated agent. At the request of Spartan ERV any defective
part shall be returned to Spartan ERV for examination, with transportation charges prepaid and assumed by the shipper.
Within a reasonable time Spartan ERV shall provide, at its discretion, one of the following (a) repair or replacement of any
nonconforming or defective parts; or (b) full refund of the purchase price. Repair or replacement shall be made only by a
facility approved in advance by Spartan ERV. THIS REMEDY SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR
ANY BREACH OF WARRANTY.
4.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
IN NO EVENT SHALL SPARTAN ERV BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM THE NEGLIGENCE OF
SPARTAN ERV OR FROM TORT. This exclusion applies regardless of whether such damages are sought for breach of
warranty, breach of contract, negligence or strict liability or tort or under any other legal theory.
NOTE: Surety Bond, if a part of the sale of the vehicle, to which this limited warranty is provided, applies only to the
General One Year Warranty for such vehicle, and not to any other warranty made by Spartan ERV or any Spartan ERV
Supplier.
Not for Actual Customer Use
__
Spartan ERV Truck Serial #
Sample/Bidding Purposes Only
_
Customer Name
_
Actual Warranties will come with the unit upon delivery
*_________________________________________________
Authorized Customer Signature, Title
__
_
Date
*_________________________________________________
Authorized Crimson Fire, Inc. D/B/A Spartan ERV Signature, General Manager
* Sign and return one copy of each warranty certificate before claims will be accepted.
Rev. 4/11/12
EXTENDED SERVICE COVERAGE PLAN
TC1-TC2-TC3-TC4
1. INTRODUCTION
This document describes the coverage provided under the Daimler Trucks North America (“DTNA”) Extended Service
Coverage (“ESC”) Plan. ESC coverage levels and applicable time and distance limits vary. See your local dealer for details
regarding ESC for your vehicle or visit www.aftermarketserviceproducts.com.
2. HOW DO I GET ESC?
Extended Service Coverage is not automatic, but must be purchased separately at the time you purchase the vehicle. In
some cases, ESC may be purchased after the vehicle is sold. Contact your local dealer for further information. Only DTNA
vehicles sold and operated in the U. S. and/or Canada are eligible for ESC.
3. WHAT IS DTNA’S RESPONSIBILITY UNDER THE ESC AGREEMENT?
Under ESC, DTNA will repair or replace any Qualified Part that fails, under normal use and service, due to defects in material
or workmanship during Coverage Period. All repairs must be performed by an authorized DTNA service facility during normal
working hours. New or remanufactured parts or components, supplied or approved by DTNA, will be used to replace any
defective Qualified Parts. Such parts will assume the identity of the parts replaced and be entitled to any remaining Extended
Service Coverage. DTNA’s responsibility is limited to the cost to repair or replace, in DTNA’s sole discretion, the defective
Qualified Part. In no event shall DTNA’s liability exceed the fair market value of the vehicle at the time the defect is
discovered.
3. WHAT QUALIFIED PARTS ARE COVERED UNDER THE ESC?
The ESC covers the repair or replacement of certain components or parts (“Qualified Parts”) that fail to perform in normal
service due to defects in material or workmanship (a “Covered Failure”). Specifically, the ESC covers the following:
a. Repair or Replacement of Covered Components. ESC covers the following Qualified Parts, depending on the Coverage
Level purchased:
Coverage
Level
TC1
TC2
Qualified Parts
air conditioning, heating and ventilation; suspension, front and rear; alternator and
charging system (excludes batteries); starter and cranking system (excludes batteries);
ignition system; air intake system; select chassis brackets, mounts and supports;
Includes the Qualified Parts listed under TC1, plus:
drive shaft; cooling system; spare wheel mounting
Includes the Qualified Parts listed under TC2, plus:
TC3
brakes; clutch linkage & support assembly (excludes clutch plate, facing & cover
assemblies); transmission linkage (excludes transmission assembly); lighting system;
auxiliary power unit (excludes battery & filters); chassis lubricator; chassis fuel system
(excludes engine components); vehicle coupling system
Includes the Qualified Parts listed under TC3, plus:
TC4
Steering; cab & sheet metal; instruments & gauges; exhaust system; aerodynamic
devices; wheel hub assembly; power takeoff; supplement info devices; select electrical
relays & modules
In each case, coverage excludes parts and components from all other systems (i.e.,
engine, transmission, clutch, transfer case, axles, appliances, tires).
b. Replacement of Service Supplies. ESC includes the replacement of service supplies (i.e., coolant, belts and lubricating
oil) when not reusable due to a Covered Failure.
c. Repair of Progressive Damage. ESC also includes the repair of progressive damage caused by a Covered Failure.
4. WHAT IS NOT COVERED UNDER THE ESC?
ESC does not cover any of the following:
Normal Maintenance Items or Consumable Parts. ESC does not cover the replacement of normal maintenance items
1.
as outlined in the Driver’s/Operator’s and Maintenance Manual (such as filters, belts, hoses, air cleaners, and fluids), or parts
or other items that are normally consumed and routinely replaced during their normal service life.
2.
Glass, Mirrors, or Lenses. Broken, chipped, or scratched glass, mirrors, or lenses.
3.
Non-factory installed components or parts, or progressive damage caused by failure of such components or parts,
including, but not limited to, non-factory installed glider, bodybuilder, dealer and customer installed components and parts.
ASP-ESC-PAR-TC4-1015
Specifications are subject to change without notice. Copyright © Daimler Trucks North America LLC. All rights reserved.
Daimler Trucks North America LLC is a Daimler company.
EXTENDED SERVICE COVERAGE PLAN
TC1-TC2-TC3-TC4
4.
Failure or damage caused by misuse, abuse, negligence, accident, alteration, misapplication, insufficient or lack of
proper maintenance, or the use of non-DTNA approved parts;
5.
Failure or damage caused by use of the vehicle in any application that is not approved or is inconsistent with the
original build/vocation of the vehicle.
6.
Failure or damage caused by fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail,
water or flood.
7.
The repair or replacement of cab interior components that are rendered unserviceable due to normal wear.
8.
Original or replacement parts that fail to perform as the result of wear-out are not included under this definition.
9.
Any failure covered by a repairing outlet’s guarantee
10.
Damage resulting from improper use, misuse, or abuse, negligence, improper operation, improper or insufficient
maintenance (including, but not limited to failure to maintain vehicle as outlined in the driver’s/operator’s and maintenance
manuals), overloading, unauthorized modifications, accidents, or operation at excessive speeds.
11.
Loss of time, loss of use of the vehicle, inconvenience, lodging, food or other consequential loss that may result from
a failure.
Other charges or work not directly related to the repair or replacement of a warranted part, including but not limited to:
federal, state, provincial, and local taxes; travel expenses; loss of revenue; customer labor, including overtime labor;
downtime; driver’s expenses; cost of rental equipment; loss of cargo, including perishable cargo; general housekeeping
supplies (i.e., rags, solvents, sweeping compounds, coveralls, etc.); communication charges; repair or replacement of
optional items not sold or installed by DTNA; removal or replacement of dealer, bodybuilder, or customer installed equipment;
environmental fees, cleanup, or other charges; cost of emergency services; or towing/roadside assistance, overtime,
mechanic’s travel time and/or mileage/kilometers.
12.
Repairs or replacement of Qualified Parts performed by non-authorized service outlets.
13.
Repairs to address performance complaints (including but not limited to low power, poor fuel economy, etc.) unless
caused by the failure of a Qualified Part.
In no event shall DTNA be liable for special, indirect, incidental, or consequential damages including, but not limited to,
injuries to persons or damage to property, loss of profits or anticipated profits, or loss of vehicle use.
6. WHAT IS THE COVERAGE PERIOD FOR ESC?
The Extended Service Coverage Agreement starts when the new product warranty expires and extends to the time or
distance limits established for the specific vehicle. Time and distance limits are measured from the in-service date of the
product for the first retail purchaser, and starts from zero miles/kilometers on the odometer/ hubometer. In the case of an
odometer/hubometer that is broken, the actual mileage/distance on the vehicle is to be determined from accurate and
complete service records. Contact your dealer to confirm ESC time and distance limits for your vehicle.
7. HOW TO REQUEST SERVICE.
1. All Covered Failures should be reported promptly to an authorized DTNA service outlet.
2. In the event of any failure, a customer must:
a. Use all reasonable means to protect the vehicle from further damage;
b. Notify an authorized DTNA service outlet as soon as possible after the failure.
c. Present information sufficient to verify Extended Service Coverage to the authorized service outlet.
d. Provide DTNA or the authorized service outlet with any information reasonably requested, including the failed part
or component.
8. HOW TO KEEP COVERAGE IN EFFECT?
The owner is responsible for ensuring that the vehicle is used in the vocation for which it was purchased. The owner is also
responsible for the performance of regular maintenance services as specified in the Driver’s/Operator’s and Maintenance
Manual.
9. CAN ESC BE TRANSFERRED TO A SUBSEQUENT OWNER?
Extended Service Coverage is automatically transferred to subsequent owners of the vehicle as long as the vehicle is used in
the same vocation, subject to existing time/distance limits. The previous owner should arrange for the transfer of available
service records, repair orders, and related documents to the new owner.
ASP-ESC-PAR-TC4-1015
Specifications are subject to change without notice. Copyright © Daimler Trucks North America LLC. All rights reserved.
Daimler Trucks North America LLC is a Daimler company.
Daimler Trucks North America LLC
New Vehicle Warranty Coverage
Freightliner (FTL)
Freightliner Medium Truck
Coverage
Description
Basic Vehicle
Battery
Brightwork
Cab Corrosion/Perforation
Cab Structure
Corrosion
Crossmembers
Diesel Emission 2010
3
Frame Rails
1
Time
2
2
Distance
2 Years
Unlimited
1 Year
100,000 mi/161 000 km
6 Months
Unlimited
5 Years
Unlimited
5 Years
Unlimited
6 Months
Unlimited
5 Years
Unlimited
5 Years
100,000 mi/161 000 km
5 Years
Unlimited
4
5 Years
50,000 mi/80 500 km
4
5 Years
100,000 mi/161 000 km
4
5 Years
2 Years
100,000 mi/161 000 km
24,000 mi/38 400 km
3 Years
150,000 mi/240 000 km
GHG14 (Light Heavy Duty Trucks)
GHG14 (Medium Heavy Duty to Heavy Heavy Duty Trucks)
GHG14 (Medium Heavy Duty to Heavy Heavy Duty Tractors)
4
GHG14 Tire
Hybrid Transmission – Eaton
5
Paint
1 Year
100,000 mi/161 000 km
6 Months
Unlimited
2 Years
Unlimited
Rear Axle
2 Years
Unlimited
Transfer Case
2 Years
Unlimited
2 Years
Unlimited
Paint, Chassis
Front Axle
6
5
Transmission
6
Detroit Front Axle (File Direct)
Post-Model Year 2011
7
2 Years
Unlimited
Post-Model Year 2011
8
4 Years
Unlimited
2 Years
Unlimited
Detroit Rear Axle (File Direct)
7
Post-Model Year 2011
Post-Model Year 2011
8
Detroit DT-12 Transmission
5,9
(File Direct)
4 Years
Unlimited
5 Years
750,000 mi/1 200 000 km
1
Coverage may vary; check vehicle’s actual warranty coverage online via OWL’s Coverage Info/Check Coverage screen.
Time or distance, whichever comes first
Applies to vehicles equipped with EPA 2010 compliant diesel engines.
4
Applies to models 2013 and later domiciled in the United States, check actual warranty online via OWL’s Coverage Info/Check Coverage
screen for coverage listed as GHG14…”.
5
Customers will have only one (1) type of transmission coverage, depending on how the vehicle is spec’d.
6
Front axle coverage is also applicable to gliders.
7
Medium Duty – General Service: Warranty coverage is determined by Gross Combination Weight Rating, road surface, and vocation.
Please see www.ddcsn.com for specific coverage details.
8
Medium Duty – General Service Plus: Warranty coverage is determined by Gross Combination Weight Rating, road surface, and vocation.
Please see www.ddcsn.com for specific coverage details.
9
Detroit Transmission: Warranty coverage is determined by Gross Combination Weight Rating, road surface, and vocation. Please see
www.ddcsn.com for specific coverage details.
2
3
Warranty Statement & Warranty Coverage Descriptions follow on page two of this document.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 1 of 1
Effective: 8/14/2014
Daimler Trucks North America LLC
Warranty Statement
1.1 New Vehicle Coverage
The following section outlines Company standard
warranty coverages for all Company vehicles, apparatus
or chassis or cabs sold by Daimler Trucks North America
and domiciled in the USA (50 states and Washington,
D.C.) and Canada. This information is also included in
the Owner’s Warranty Information Booklet.
See Warranty Coverage Descriptions for standard
warranty coverages by make and model. Additional
coverage may apply, verify actual coverages with your
local dealership for specific vehicle warranty.
1.2 New Vehicle Limited Warranty
Under this New Vehicle Limited Warranty (“Warranty”),
Company warrants that each new vehicle will be free
from defects in material and workmanship that occur
under normal use within the applicable warranty period,
subject to certain limitations and exclusions as specified
in this document.
This limited warranty applies only to new vehicles sold
by an authorized Daimler Trucks North America (DTNA)
dealer or ordered directly from DTNA; vehicles sold at
auction or as a result of repossession retain the warranty
coverage from the original in-service date or factory
invoice date if the vehicle has not been warranty
registered.
Daimler Trucks North America LLC reserves the right to
reduce or remove coverage on vehicles in salvage
condition.
This Warranty covers all components and parts unless
specifically covered by other warranties or otherwise
excluded by this document.
1.3 Limitations
This Warranty does not apply to vehicles that are sold or
domiciled outside of the United States (50 states and
Washington, D.C.) or Canada.
This Warranty does not apply to engines, Allison
transmissions, tires, or other components or parts that
are not manufactured by Company and that are
warranted directly by their respective manufacturers.
Progressive damage caused by these manufacturers’
components to any other parts including, but not limited
to, parts installed by Company is excluded from
Company warranty coverage. With respect to the
foregoing, Company makes no warranty whether
express, implied, statutory or otherwise including, but not
limited to, any warranty of merchantability or fitness for a
particular purpose.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES OF ANY KIND WHETHER
WRITTEN, ORAL, OR IMPLIED INCLUDING, BUT NOT
LIMITED
TO
ANY
WARRANTY
OF
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE.
THIS
WARRANTY
SPECIFICALLY
EXCLUDES
ANY
OTHER
WARRANTIES OR CONDITIONS PROVIDED FOR BY
LAW, WHETHER STATUTORY OR OTHERWISE.
COMPANY’S SOLE OBLIGATION UNDER THIS
WARRANTY SHALL BE TO REPAIR OR REPLACE, IN
COMPANY 'S SOLE DISCRETION, ANY DEFECTIVE
COMPONENT OR PART. SUCH REPAIR OR
REPLACEMENT SHALL BE WITHOUT COST TO
PURCHASER WHEN PERFORMED WITHIN THE
APPLICABLE WARRANTY PERIOD (TIME, DISTANCE,
OR HOUR LIMIT, WHICHEVER OCCURS FIRST).
Purchaser must notify Company within the applicable
warranty period, of any failure of the vehicle to comply
with this Warranty and Purchaser must, at Purchaser's
expense, promptly return the vehicle to an Authorized
Service Facility for inspection and repair or replacement
of any defect in material or workmanship occurring within
the applicable warranty period. During New Vehicle
coverage, warranty reimbursement will not be paid on
repairs performed by customers on their own vehicles
without a current Customer Performed Warranty
Agreement (CPWA).
The vehicle must be maintained and serviced according
to the prescribed schedules outlined in the
Driver’s/Operator's
and
Maintenance
Manuals.
Receipted bills and other evidence that required
maintenance and service have been performed are
required by Company as a condition of this Warranty.
After the Company‘s obligations under this Warranty
expire, all liabilities of Company to Purchaser under this
Warranty shall terminate. Repairs made under this
Warranty do not constitute an extension of the original
Warranty period for the vehicle or for any specific
component or part.
To the extent that any provision of this Warranty
contravenes the law of any jurisdiction, such provision
shall be inapplicable in such jurisdiction, and the
remainder of the warranty shall not be affected.
1.4 Purchaser’s Exclusive Remedy
THIS WARRANTY SHALL BE THE PURCHASER'S
SOLE
AND
EXCLUSIVE
REMEDY
AGAINST
COMPANY, WHETHER IN CONTRACT, UNDER
STATUTE (INCLUDING STATUTORY PROVISIONS AS
TO CONDITIONS AS TO QUALITY OR FITNESS FOR
ANY PARTICULAR PURPOSE OF GOODS SUPPLIED
PURSUANT TO THE CONTRACT OF SALE),
WARRANTY, TORT, STRICT LIABILITY, OR ANY
OTHER LEGAL THEORY.
1.5 Limitation of Liability
COMPANY'S LIABILITY UNDER THIS WARRANTY IS
LIMITED TO THE COST TO REPAIR OR REPLACE, IN
COMPANY’S SOLE DISCRETION, THE DEFECTIVE
COMPONENT OR PART THAT IN NO EVENT SHALL
EXCEED THE FAIR MARKET VALUE OF THE
VEHICLE AT THE TIME THE DEFECT IS
DISCOVERED.
IN NO EVENT SHALL COMPANY BE LIABLE FOR
SPECIAL,
INDIRECT,
INCIDENTAL,
OR
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT
LIMITED TO, INJURIES TO PERSONS OR DAMAGE
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 2 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
TO
PROPERTY,
LOSS
OF
PROFITS
OR
ANTICIPATED PROFITS, OR LOSS OF VEHICLE USE.
1.6 Exclusions
The following components, parts, or conditions are
specifically excluded from coverage under this Warranty.
AERODYNAMIC WHEEL COVERS
Aerodynamic wheel covers are excluded from coverage
under this Warranty
AIR SPRINGS
Tolerance buildup can occur during the assembly
process of the rear suspension and rear cab air springs,
and can cause the springs to have the appearance of
being crooked, misaligned or improperly installed. This
tolerance buildup is not detrimental to the operation of
the vehicle and will not have an effect on either the
quality of the ride or the durability of the components or
vehicle. Straightening of these springs is not covered
under this Warranty.
ALIGNMENT OF AXLES/WHEELS/STEERING
Each DTNA vehicle manufacturing plant uses an
integrated alignment system to align axles and wheels
and to center the steering wheel to Daimler Trucks North
America
LLC
specifications.
Realignment
or
readjustment of these items, including steering stops
and steering poppets, is not covered under warranty.
Any special alignment settings at the request of the
Owner must be handled between the Dealer and Owner
after delivery from factory. These special adjustments
are not covered under Warranty.
AXLE BREATHER VENTS
During the vehicle manufacturing process, an oil run or
drip stain may appear at the breather vent. Removing
the vent, applying pipe sealant to the threaded vent
fitting and re-installing the vent is unnecessary.
Removing the axle breather vent and re-sealing the
threaded fitting is not covered under this Warranty.
CAB INTERIOR COMPONENTS
The repair or replacement of cab interior components
that are rendered unserviceable due to normal wear or
abuse are not covered under this Warranty.
These components include, but are not limited to:
•
•
•
•
•
•
•
Curtains
Floor coverings (including floor mats)
Painted trim components
Steering wheel
Steering wheel wrap
Upholstery
Window shades
CHROME SURFACES, ALUMINUM AND STAINLESS
STEEL COMPONENTS
The following items ARE covered under this Warranty:
• Chrome peeling off in sheets
• Chrome cut at mounting bolts due to over-torque at
the factory
• Bubbles in the chrome that are not caused by rock
chips and/or general rust conditions
• Isolated rust along seams or welds
The following items are NOT covered under this
Warranty:
• General rust, for example, rust on the unfinished
backside of a bumper
• Dimpling at the mounting bolts
• Staining, bluing, and/or yellowing that can be
cleaned with a quality cleaning-product
• Rust, pits, and/or nicks caused by road wash or
road debris breaking the chrome surface
• Streaks/stains/corrosion caused by severe wash
solutions or corrosive road salts/chemicals
Claims pertaining to failures of chrome surfaces,
aluminum, and stainless steel components will not be
processed unless a clear digital picture is provided that
adequately shows the defect.
CLUTCH ADJUSTMENT
Clutch adjustments are normally required due to clutch
wear and are considered normal maintenance. However,
if the clutch adjustment is found to be outside of
Company specifications during, or prior to, in-service of
the vehicle, a warranty claim will be accepted on a onetime basis.
Claims for clutch adjustments will not be accepted
unless the adjustment is found to be outside of Company
specifications using the special clutch adjustment
measuring tools provided by Company (e.g., adjusting
the clutch to satisfy feel will not be accepted as
warranty).
COMPETITION
Warranty will become void on any vehicle that is used in
competition, including but not limited to:
• Racing
• Tractor pulls
• Other motor sports
CONSUMABLE PARTS
Parts that are subject to consumption during their normal
service life and are routinely replaced during normal
maintenance services are covered up to 15,000 miles
(24 000km) for all Daimler Trucks North America LLC
vehicles except for Thomas Built Bus (TBB) bodies and
chassis. TBB consumable parts are covered up to 30
days from date of in-service.
These items are:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Antennas
Ashtrays
Belts
Brake Linings
Cigarette lighter assembly
Clutch brake
Clutch linings
Data logger batteries
Desiccant cartridges
Fire extinguishers
Fluorescent ballast and tubes
Fuses
Gladhand
Hosetennas
Light bulbs
Mattresses
Mud flaps
Mud flap mounting brackets
Caps (including, but not limited to, DEF, fuel, radiator, surge tank)
Receiver-dryer filter
Trailer air hoses
Trailer electrical cables
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 3 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
• Windshield washer nozzles
• Wiper arms and blades (TBB makes – wiper
blades only)
Consumable parts NOT covered under this Warranty
include, but are not limited to, the following:
•
•
•
•
Antifreeze
Filters (fuel, air, oil, water)
Fluids (unless low due to a warrantable failure)
Lubricant
CORROSION
A detailed list of exclusions for CORROSION is listed
under Warranty Coverage Descriptions.
DAMAGE
The following are not covered under this Warranty:
• Damage caused by use of the vehicle in any
application that is not approved or is inconsistent
with build specifications
• Damage resulting from improper use or misuse or
abuse, negligence, improper operation, improper
or insufficient maintenance (including, but not
limited to failure to maintain vehicle as outlined in
the driver’s/operator’s and maintenance manuals),
overloading,
unauthorized
modifications,
accidents, or operation at excessive speeds
• Environmental damage, including airborne fallout
(including chemicals, tree sap, etc.), or other
atmospheric conditions, hailstones, or other acts of
nature
• Damage caused by road salts/chemicals or
cleaning solvents, detergents or compounds
• Storage deterioration including damage caused by
improper or insufficient storage or maintenance
• Damage caused by road hazards or road
conditions
• Damage caused during shipping/transport after
initial delivery of vehicle
• Damages (including peeling or flaking) caused by
high-pressure washing or steam-cleaning
• Damages occurring after in-service (e.g., from rock
chips)
• Damages caused by customer-installed sealer in
air conditioning systems
• Damages caused by engine horsepower/torque
upgrades
• Damage due to vibration associated with
misapplication or improper operation of drivetrain
components
• Damage due to terrorist activities
• Damage due to acts of war
ENGINE
The engine, including all of its components as supplied
by the engine manufacturer, is not covered under this
Warranty, but is warranted separately by the
manufacturer of the engine. For engine warranty or
service, contact the engine manufacturer's authorized
sales and service facility.
ENGINE BRAKES, AIR COMPRESSORS, AND OTHER
PROPRIETARY ENGINE COMPONENTS
The engine manufacturer installs most air compressors
and engine brakes. ®Any failure of a proprietary engine
component or Jacob Brake component must be filed
directly to the engine manufacturer. Failures on nonproprietary engine components can be filed through
DTNA.
EXHAUST SYSTEM CLAMPS
During the early life of the vehicle or when the engine is
cold, many exhaust clamps exhibit a soot trace. This
condition is self-correcting and does not require
adjustment, tightening, or replacement of the clamp.
Claims for adjusting or tightening will not be paid under
warranty.
FIFTH WHEELS
Adjustment of the locking mechanism, bushings, slide
locking plungers, and the repair or replacement of lock
guards are considered routine maintenance and are not
covered under this Warranty.
GLASS, MIRRORS, LENS
Glass, mirror, or lens breakage or chips or scratches of
glass, mirrors, or lenses are not covered by this
Warranty.
MISAPPLICATION OF VEHICLE
The warranty on any vehicle used inconsistent with its
specified vocation/application will be downgraded to the
warranty that is consistent with the vehicle use. Any and
all claims associated with the misapplication of the
vehicle will be subject to chargeback.
MISCELLANEOUS EXPENSES
Premium charges and work not directly related to the
repair or replacement of a warranted part are not
covered under this Warranty. Examples include, but are
not limited to:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Federal, state, provincial, and local taxes
Travel expenses
Loss of revenue
Customer labor, including overtime labor
Downtime
Driver’s expenses
Cost of rental equipment
Loss of cargo, including perishable cargo
General housekeeping supplies (i.e., rags,
solvents, sweeping compounds, coveralls, etc.)
Communication charges
Towing/road call assistance (unless coverage is
specifically stated in the applicable warranty
coverage table)
Repair or replacement of optional items not sold or
installed by company
Removal or replacement of dealer, body builder, or
customer installed equipment
Environmental fees, cleanup, or other charges
Cost of emergency services
MODIFICATIONS TO ORIGINAL EQUIPMENT
Company does not warrant vehicle component or
chassis modifications, or equipment installations
arranged by Dealers or Customers. In addition, the
extra time necessary to remove body builder installed
items and/or equipment to work on a warranted repair is
not covered under this Warranty unless Company sells
the complete chassis/body/equipment as a package.
If Dealers or Customers perform any vehicle
modifications or equipment installations, to the extent
these modifications or equipment installations adversely
affect other vehicle components or vehicle performance,
Company shall not accept any product liability or claims
under the terms of the vehicle warranty. These claims
become the sole responsibility of the person performing
the modifications or equipment installations.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 4 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
PAINT
The following exclusions to paint warranty include, but
are not limited to:
• Complete chassis re-painting to repair paint
damages
• Damages occurring after in-service (e.g., from rock
chips)
• Peeling/flaking caused by high-pressure washing
or steam cleaning
• Rusting of painted bumpers
• Removal and/or replacement of decals, striping,
and/or lettering not applied by Company
• Specific areas of the vehicle are deliberately not
painted or are not painted to any standard; paint
repairs are not warrantable to such areas. These
areas include:
• Underside of the hood, including the inside of the
wheel wells
• Underside of the roof-mounted air fairings
• Underside of the exterior sun visor
• Inside of the side-mounted air fairings
• Inside of the bumper
• Aftertreatment devices
If vehicle is drop shipped directly to customer:
Transporter notifies customer that roof fairing has been
removed for transport and arranges for re-installation
prior to or at delivery.
• If customer has facilities for re-installation of roof
fairings, then fairings will be re-installed at final
delivery location.
• If customer does not have facilities to re-install
fairings, transporter will arrange with nearest
authorized DTNA dealership to have fairings reinstalled and shuttle units to customer location at
no additional cost to our customer.
TRANSMISSIONS
Allison transmissions and components are not covered
under this Warranty, but are warranted separately by
Allison. Information regarding Allison’s warranty is
provided for informational purposes only and is subject
to change. For warranty or service information, contact
Allison’s authorized sales and service facility.
The Detroit DT-12 Transmission is not covered under
this Warranty. Please see www.ddcsn.com for coverage
details.
Gloss
Gloss Warranty claims pertaining to gloss issues on
vehicles painted with low-gloss colors (identified in the
Data Books) will not be covered under this Warranty.
ROUTINE MAINTENANCE
Routing maintenance, servicing, and adjustment, as
defined in the applicable Vehicle Maintenance Manual
and Driver’s Manual, are excluded from Warranty.
SHIP LOOSE ITEMS AND COMPONENTS
During the manufacturing process, certain vehicle
components are normally placed in the cab of the
vehicle or strapped down to the chassis for security
reasons. It is the Dealer’s responsibility to mount these
“ship loose” items in the correct location on the vehicle.
Mounting of “ship loose” items will not be covered under
warranty.
Periodic adjustment or re-torque of wheel bearings,
wheel lug nuts, and suspension U-bolts are considered
maintenance adjustments and are not covered under
warranty.
These items include, but may not be limited to, the
following:
•
•
•
•
•
•
•
•
•
•
•
Aerodynamic wheel covers
Antennas
Fire extinguishers
Trailer air hoses
Trailer electrical cables
Winter fronts
Tire inflation hoses
Spare wheels/tires
Chrome lug nut covers
Driver’s pouch
Jacks
Daimler Trucks North America has established a Roof
Fairing Removal program in order to reduce transport
related damage. The Transporter will remove the fairing
during the decking process and secure the fairing on the
frame rail of the unit. Benefits for this program include
fewer units towed in reverse and an overall improved
delivery process.
Some units will continue to be received with the fairing
collapsed. It is the Dealer’s responsibility to mount these
fairings correctly. Claims for mounting of these collapsed
fairings will not be covered under warranty.
Those units received with the fairing removed, DTNA
warranty will reimburse for the re-installation of the roof
fairing prior to delivery to the end customer.
Vibrations, squeaks, rattles, loose fittings/clamps, hose
fitting leaks, loose nuts/bolts/screws, and loose electrical
connections may develop during the initial trip(s) of the
vehicle and these types of repairs/adjustments are
covered under warranty one time during the following
applicable initial operating periods unless excluded in
the paragraphs below.
Reminder: After the following initial operating periods,
these developments are the result of use and their
repair/adjustment activities are considered routine
maintenance and thus excluded from warranty.
INITIAL OPERATING PERIOD
The Initial Operating Period (IOP) for Daimler Trucks
North America LLC vehicles is as follows:
Make
Initial Operating Period
Freightliner, Sterling, Western Star
Up to 15,000 miles/ 24 000 km
Freightliner Custom Chassis Corporation
(FCCC)
Up to 25,000 miles/ 40 000 km
Thomas Built Bus (TBB) bodies and TBB
chassisa
Up to 6 months from date of inservice
a.
TBB applications utilizing FCCC chassis retain the FCCC IOP
separate from the TBB body.
See CONSUMABLE PARTS elsewhere in this section.
Exclusions from warranty during the IOP are:
• Cab, hood, and fender-mounted mirrors are
adjusted at the factory but may be retracted by the
transporter to prevent damage during transport.
Subsequent adjustments and tightening of mirror
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 5 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
mounting hardware are considered part of the
routine preparation of the vehicle before Customer
delivery. Claims for adjusting the mirrors or
tightening of the attaching hardware will not be
paid under warranty during or after the initial
operating period.
• Claims for re-routing of electrical wiring, hoses, or
lines which meet Daimler Trucks North America’s
routing standards will not be paid under warranty
during or after the initial operating period.
• Final preparation of the vehicle for Customer
delivery to include cleaning/vacuuming interior of
cab, washing windows, washing the exterior of the
vehicle, polishing exterior chromed or painted
surfaces are considered as ordering-Dealer
responsibilities. Claims for these activities will not
be paid under warranty during or after the initial
operating period.
TEST VEHICLES
Any vehicles being used in testing or used to test
specific components must be identified to the Warranty
Department and accommodations must be made for
claims that relate to the test item(s).
Any vehicles used in endurance testing, such as the
Altoona Test, are void of all warranty, new or used.
TIRES AND TIRE BALANCING
The tires are not covered under this Warranty, but are
warranted separately by the tire manufacturer. Tire
balancing is not covered under warranty.
1.7 Transfer of Warranty
This Warranty is transferable to a subsequent Owner if it
has not expired. To ensure the Owner receives proper
warranty recognition, the ownership information should
be updated in the Company system.
1.8 Change of Owner Address Information
To ensure Company's ability to reach the current Owner
with Recall and Field Service campaign information, the
Owner's information must be updated whenever there is
a change to the Owner’s name or address.
1.9 Product Improvement
Company reserves the right to make improvements or
changes to the product at any time without incurring any
obligation to make such changes or improvements to
any other vehicle.
1.10 Owner’s Responsibilities
Coverage Descriptions
Axles
Coverage includes all factory-installed front axles; rear
axles; steer axles; drive axles; tag axles; and pusher
axles. Detroit axles are warranted directly through
Detroit. Excludes any axle installed by a dealer or body
builder.
Detroit Axle(s)
All warranty inquiries and claims are filed directly to
Detroit Axles. Please see www.ddcsn.com for specific
coverage details.
Drive Axle(s)
Coverage includes axle housing, carrier assembly,
differential assembly, power divider, axle shafts, and
gaskets and seals. Excludes suspension and torque rod
brackets, tie rod ends, wheel end equipment, wiring,
yokes, and attaching hardware.
Front Axle(s)
Coverage is for non-Detroit front axle(s) only. Coverage
includes I-beam, steering knuckles, differential on drive
steer axle, spindles, kingpin bearings, and steering
arms. Excludes tag axle(s), pusher axle(s), wheel end
equipment, steering linkage components, driveline(s), Ujoints, and kingpin bushings/kingpin seals.
Pusher Axle
A pusher axle is a non-driven, weight-bearing axle that
can be raised when not required to bear a portion of the
load. Since the pusher axle can be of many different
configurations,
warranty
coverage
includes
all
components included in the individual build specification
of each individual application.
Rear Axle(s)
Coverage is for non-Detroit rear axle(s) only. Coverage
includes axle housing, carrier assembly, differential
assembly, power divider, axle shafts, and gaskets and
seals. Excludes tag axle(s), pusher axle(s), suspension
and torque rod brackets, wheel end equipment, wiring
yokes, driveline(s), U-joints, and attaching hardware.
Steer Axle(s)
Coverage includes I-beam, steering knuckles, differential
on drive steer axle, spindles, kingpins, kingpin bearings
and steering arms. Excludes wheel end equipment, tie
rod ends, steering linkage components, kingpin
bushings, and king pin seals.
It is the Owner's responsibility to ensure the vehicle is
maintained as outlined in the Driver’s/Operator's and
Maintenance Manuals. It is important that the new
Owner becomes familiar with the contents of the
warranty information. When the Owner first receives the
vehicle, Dealer should review the Owner's Warranty
Information booklet with the Owner.
Tag Axle
A tag axle is a non-driven, continuous weight-bearing
axle. Since the tag axle can be of many different
configurations,
warranty
coverage
includes
all
components included in the individual build specification
of each individual application.
To initiate warranty, customer must complete and
sign the Warranty Start Form (WAR275). Dealer must
attach the Warranty Start Form to the Product
Registration screen in OWL.
Battery
Coverage includes Alliance Brand Batteries only; claims
for all other brands must be submitted directly to the
supplier. Includes starting battery assemblies and
factory-installed APU battery assemblies. Excludes non-
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 6 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
Alliance Brand batteries,
mounting box and hardware.
battery
cables,
battery
Basic Chassis
Coverage includes all factory-installed components of
the vehicle/chassis that are not excluded elsewhere in
the warranty or by special agreement or described as
having a different time, or distance or hours, or listed
separately on each new vehicle warranty coverage
chart.
Basic Vehicle
Coverage includes all factory-installed components of
the vehicle/chassis that are not excluded elsewhere in
the warranty, or by special agreement or described as
having a different time or distance, or listed separately
on each new vehicle warranty coverage chart.
Brightwork
Coverage includes all factory-installed components with
chrome, polished aluminum, or polished stainless steel
surfaces. Excludes any damage backside of bumpers,
and concealed or inner surfaces.
Cab Corrosion/Perforation
Coverage is limited to rust-through or perforation of the
cab and integral sleeper structure and sleeper box (if
applicable) due to corrosion from within. Excludes all
conditions of rust or corrosion that has not resulted in
rust-through or perforation as well as surface rust or
corrosion caused by non-adhesion. Excludes any
damage to the paint such as chips or scratches.
Cab Structure
• Corrosion caused by acid rain or other industrial
fallout
• Corrosion due to improper prevention measures
during storage or use
• Corrosion or rust on tone rings, rotors or drums
(rotor exclusion does not apply to hydraulic discs
with Magna- Coat Rotors)
• Corrosion due to environmental damage (including
ocean spray); airborne fallout (includes chemicals,
tree sap, etc.), or other atmospheric conditions or
other acts of nature
• Corrosion due to improper use, misuse or abuse,
negligence, including improper or insufficient
maintenance
Cowl Corrosion/Perforation
Coverage is limited to rust-through or perforation of the
cowl due to corrosion from within. Excludes all
conditions of rust or corrosion that have not resulted in
rust-through or perforation as well as surface rust or
corrosion caused by non-adhesion. Excludes any
damage to the paint such as chips or scratches.
Cowl Structure
Coverage includes cowl structural components, sheet
metal panels, and hood.
Excludes all bolt-on
components including hood hinges, latches, guides, or
other mounting hardware.
Crossmembers
Coverage includes crossmembers, gussets, and huckmounting bolts that attach gussets to crossmembers
and gussets/crossmembers to frame rails. Excludes any
bolt-on item attached with either conventional or huck
bolts.
Coverage includes cab and integral sleeper structural
components, structural components of factory-installed
sleeper boxes (if applicable), sheet metal panels, doors,
and hoods. Excludes all bolt-on components including
door and hood hinges, latches, guides, and other
mounting hardware.
Driveline
Corrosion
Coverage is limited to breaking or cracking of factoryinstalled frame rails, frame rail liners, frame rail
extensions, and any item(s) factory welded to them.
Excludes all bolt-on items regardless if attached with
conventional or huck bolts.
Coverage provides warranty against corrosion to any
metal or metal alloy part of the vehicle. Rust or corrosion
to specific components and/or caused by certain
conditions are excluded from all Company warranty
coverage and will not be paid under Basic Vehicle, Cab
Structure, Cab Corrosion, or Aftermarket Parts Warranty.
Exclusions to corrosion warranty include, but are not
limited to, the following:
• Corrosion caused by general rust (for example,
rust on the unfinished backside of a bumper)
• Surface rust caused by chips or scratches in the
paint or chrome surfaces
• Corrosion caused by high-pressure washing,
severe wash solutions, cleaning solvents,
detergents, compounds
• Corrosion caused by salinity in the environment or
corrosive salts and/or chemicals used on the road
surface.
Coverage includes driveshaft tubing, U-joints, yokes,
support bearings, and splines.
Frame Rails
GHG14*
Daimler Trucks North America LLC (DTNA) warrants
that its vehicles are (1) designed, built and equipped so
as to conform, at the time of sale, with requirements of
vehicle manufacturers whose vehicles are designed to
meet applicable 2014 and later U.S. Environmental
Protection Agency and National Highway Traffic and
Safety Administration Standards greenhouse gas and
fuel efficiency standards, and (2) free from defects in
material and workmanship which cause the vehicle to fail
to conform with the vehicle manufacturer's requirements
for all vehicle emission control items listed below.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 7 of 8
Effective: 8/15/2014
Daimler Trucks North America LLC
*Coverage name/description may vary, check actual
warranty online via OWL’s Coverage Info/Check
Coverage screen for coverage listed as “GHG14...”
GHG14 Tire*
Daimler Trucks North America LLC (DTNA) warrants
that its vehicles are (1) designed, built and equipped with
tires that conform, at the time of sale, with requirements
of vehicle manufacturers whose vehicles are designed to
meet applicable 2014 and later U.S. Environmental
Protection Agency and National Highway Traffic and
Safety Administration greenhouse gas and fuel efficiency
standards, and (2) those tires are free from defects in
material and workmanship which cause the vehicle to fail
to conform with the vehicle manufacturer's requirements
for a period of 2 years or 24,000 miles, whichever occurs
first. Claims for failures under this coverage are filed
directly to the tire manufacturer.
*Coverage name/description may vary, check actual
warranty online via OWL’s Coverage Info/Check
Coverage screen for coverage listed as “GHG14...”
Glider
An incomplete vehicle which may be ordered with or
without engine and/or major drivetrain components;
warranty coverage includes all components as specified
in the specific build specification.
Hybrid Transmission – Eaton
Eaton requires that only hybrid-authorized dealerships
work on units equipped with Eaton hybrid parts. Preauthorization is required prior for repair of these vehicles
in order to obtain technical assistance and a preauthorization number for replacement parts. Eaton
hybrid parts will be shipped directly from Eaton and will
not be stocked in the PDCs due to the short shelf life
and low volume. The following hybrid parts are covered
under this Warranty: power electronics carrier (PEC),
motor generator, inverter, DC/DC converter, hybrid
control module (HCM), transmission control module
(TCM), clutch, and electronic clutch actuator (ECA).
Coverage does NOT include oil cooler or cooling
systems. Please reference Roadranger Warranty Guide
TCWY0900 for more information on complete listing of
limits and exclusions, as well as terms and conditions.
Off Road On-Site Assistance
Coverage is exclusively available for off road vehicles
that are prohibited from use on public streets. If this
coverage is provided, it will be specifically included in the
coverage table as a separate category. Coverage
includes
on-site
assistance
and/or
equipment
transportation to the nearest authorized repairing
location for a Daimler Trucks North America LLC
warrantable repair.
Paint (Body, Cab, & Cowl)
Paint coverage excludes lack-of gloss issues on vehicles
painted with low gloss colors; the underside of hoods
and roof and side mounted air fairings; and any
damages to the paint or painted surface such as chips
and scratches.
Body Paint
Coverage includes all factory-painted exterior body
surfaces. Warranted against orange peel; peeling/
delaminating; cracking or checking; or loss of gloss due
to cracking, checking or hazing.
Cab Paint
Coverage includes all factory-painted surfaces (except
those included in chassis paint coverage). Warranted
against orange peel; peeling or delaminating; cracking or
checking; or loss of gloss due to cracking, checking or
hazing.
Cowl Paint
Coverage includes all factory-painted exterior surfaces
of cowl structure (except those included in chassis
paint). Warranted against orange peel; peeling or
delaminating; cracking or checking; or loss of gloss due
to cracking, checking or hazing.
Paint, Chassis (Chassis Paint)
Coverage includes all factory painted surfaces on frame
rails, crossmembers/gussets, front and rear bumpers,
suspension components, power train components,
drivelines, fuel tanks, air tanks, wheel end equipment,
tool boxes, battery boxes, access steps, and attaching
brackets and hardware. Warranted against peeling or
non-adhesion. Excludes U-joints and any damages to
the paint or painted surface such as chips and
scratches.
Towing/Roadside Assistance
Coverage includes roadside assistance or towing (to the
nearest authorized repair location) for a Daimler Trucks
North America LLC warrantable repair in a vehicle-down
situation that prevents the safe and lawful operation of
the vehicle. If this coverage is provided, it will be
specifically included in the coverage table as a separate
category.
Transfer Case
Coverage includes housing and all internally lubricated
parts. Excludes broken synchronizer pins, PTOs,
airlines, gauge, clutch assemblies, driveline(s), and Ujoints.
Transmission
Coverage does not include Allison transmissions, Detroit
transmissions, or Eaton Hybrid transmissions. Coverage
includes housing and all internally lubricated parts,
electric/air shift/control units, valves, gaskets, and seals.
Excludes broken synchronizer pins, PTOs, airlines,
gauge, gauge senders, yoke(s), clutch assemblies,
clutch and clutch control components including clutch
brake, driveline(s), and U-joints.
Wheel End Equipment
Coverage includes brake components, wheels, hubs,
drums, rotors, wheel seals/ bearings, slack adjustors,
and attaching hardware.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 8 of 8
Effective: 8/15/2014
WAR600
Warranty Exclusions
The following components, parts, or conditions are specifically
excluded from coverage under this Warranty.
AERODYNAMIC WHEEL COVERS
Aerodynamic wheel covers are excluded from coverage under this
Warranty
AIR SPRINGS
Tolerance buildup can occur during the assembly process of the rear
suspension and rear cab air springs, and can cause the springs to
have the appearance of being crooked, misaligned or improperly
installed. This tolerance buildup is not detrimental to the operation of
the vehicle and will not have an effect on either the quality of the ride
or the durability of the components or vehicle. Straightening of these
springs is not covered under this Warranty.
ALIGNMENT OF AXLES/WHEELS/STEERING
Each DTNA vehicle manufacturing plant uses an integrated alignment
system to align axles and wheels and to center the steering wheel to
Daimler Trucks North America LLC specifications. Realignment or
readjustment of these items, including steering stops and steering
poppets, is not covered under warranty.
Any special alignment settings at the request of the Owner must be
handled between the Dealer and Owner after delivery from factory.
These special adjustments are not covered under Warranty.
AXLE BREATHER VENTS
During the vehicle manufacturing process, an oil run or drip stain may
appear at the breather vent. Removing the vent, applying pipe sealant
to the threaded vent fitting and re-installing the vent is unnecessary.
Removing the axle breather vent and re-sealing the threaded fitting is
not covered under this Warranty.
CAB INTERIOR COMPONENTS
The repair or replacement of cab interior components that are
rendered unserviceable due to normal wear or abuse are not covered
under this Warranty.
These components include, but are not limited to:
• Curtains
• Floor coverings (including floor mats)
• Painted trim components
• Steering wheel
• Steering wheel wrap
• Upholstery
• Window shades
CHROME SURFACES, ALUMINUM AND STAINLESS STEEL
COMPONENTS
The following items ARE covered under this Warranty:
• Chrome peeling off in sheets
• Chrome cut at mounting bolts due to over-torque at the factory
• Bubbles in the chrome that are not caused by rock chips and/or
general rust conditions
• Isolated rust along seams or welds
The following items are NOT covered under this Warranty:
• General rust, for example, rust on the unfinished backside of a
bumper
• Dimpling at the mounting bolts
• Staining, bluing, and/or yellowing that can be cleaned with a
quality cleaning-product
• Rust, pits, and/or nicks caused by road wash or road debris
breaking the chrome surface
• Streaks/stains/corrosion caused by severe wash solutions or
corrosive road salts/chemicals
Daimler Trucks North America LLC
Claims pertaining to failures of chrome surfaces, aluminum, and
stainless steel components will not be processed unless a clear digital
picture is provided that adequately shows the defect.
CLUTCH ADJUSTMENT
Clutch adjustments are normally required due to clutch wear and are
considered normal maintenance. However, if the clutch adjustment is
found to be outside of Company specifications during, or prior to, inservice of the vehicle, a warranty claim will be accepted on a one-time
basis.
Claims for clutch adjustments will not be accepted unless the
adjustment is found to be outside of Company specifications using the
special clutch adjustment measuring tools provided by Company (e.g.,
adjusting the clutch to satisfy feel will not be accepted as warranty).
COMPETITION
Warranty will become void on any vehicle that is used in competition,
including but not limited to:
• Racing
• Tractor pulls
• Other motor sports
CONSUMABLE PARTS
Parts that are subject to consumption during their normal service life
and are routinely replaced during normal maintenance services are
covered up to 15,000 miles (24 000km) for all Daimler Trucks North
America LLC vehicles except for Thomas Built Bus (TBB) bodies and
chassis. TBB consumable parts are covered up to 30 days from date
of in-service.
These items are:
• Antennas
• Ashtrays
• Belts
• Brake Linings
• Cigarette lighter assembly
• Clutch brake
• Clutch linings
• Data logger batteries
• Desiccant cartridges
• Fire extinguishers
• Fluorescent ballast and tubes
• Fuses
• Gladhand
• Hosetennas
• Light bulbs
• Mattresses
• Mud flaps
• Mud flap mounting brackets
• Caps (including, but not limited to, DEF, fuel, radiator, surge
tank)
• Receiver-dryer filter
• Trailer air hoses
• Trailer electrical cables
• Windshield washer nozzles
• Wiper arms and blades (TBB makes – wiper blades only)
Consumable parts NOT covered under this Warranty include, but are
not limited to, the following:
• Antifreeze
• Filters (fuel, air, oil, water)
• Fluids (unless low due to a warrantable failure)
• Lubricant
CORROSION
Coverage provides warranty against corrosion to any metal or metal
alloy part of the vehicle. Rust or corrosion to specific components
and/or caused by certain conditions are excluded from all Company
warranty coverage and will not be paid under Basic Vehicle, Cab
Structure, Cab Corrosion, or Aftermarket Parts Warranty.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 1 of 3
Rev.: 8/21/2015
WAR600
Daimler Trucks North America LLC
Exclusions to corrosion warranty include, but are not limited to, the
following:
• Corrosion caused by general rust (for example, rust on the
unfinished backside of a bumper)
• Surface rust caused by chips or scratches in the paint or
chrome surfaces
• Corrosion caused by high-pressure washing, severe wash
solutions, cleaning solvents, detergents, compounds
• Corrosion caused by salinity in the environment or corrosive
salts and/or chemicals used on the road surface.
• Corrosion caused by acid rain or other industrial fallout
• Corrosion due to improper prevention measures during storage
or use
• Corrosion or rust on tone rings, rotors or drums (rotor exclusion
does not apply to hydraulic discs with Magna- Coat Rotors)
• Corrosion due to environmental damage (including ocean
spray); airborne fallout (includes chemicals, tree sap, etc.), or
other atmospheric conditions or other acts of nature
• Corrosion due to improper use, misuse or abuse, negligence,
including improper or insufficient maintenance
EXHAUST SYSTEM CLAMPS
During the early life of the vehicle or when the engine is cold, many
exhaust clamps exhibit a soot trace. This condition is self-correcting
and does not require adjustment, tightening, or replacement of the
clamp. Claims for adjusting or tightening will not be paid under
warranty.
DAMAGE
The following are not covered under this Warranty:
• Damage caused by use of the vehicle in any application that is
not approved or is inconsistent with build specifications
• Damage resulting from improper use or misuse or abuse,
negligence, improper operation, improper or insufficient
maintenance (including, but not limited to failure to maintain
vehicle as outlined in the driver’s/operator’s and maintenance
manuals), overloading, unauthorized modifications, accidents,
or operation at excessive speeds
• Environmental damage, including airborne fallout (including
chemicals, tree sap, etc.), or other atmospheric conditions,
hailstones, or other acts of nature
• Damage caused by road salts/chemicals or cleaning solvents,
detergents or compounds
• Storage deterioration including damage caused by improper or
insufficient storage or maintenance
• Damage caused by road hazards or road conditions
• Damage caused during shipping/transport after initial delivery of
vehicle
• Damages (including peeling or flaking) caused by high-pressure
washing or steam-cleaning
• Damages occurring after in-service (e.g., from rock chips)
• Damages caused by customer-installed sealer in air
conditioning systems
• Damages caused by engine horsepower/torque upgrades
• Damage due to vibration associated with misapplication or
improper operation of drivetrain components
• Damage due to terrorist activities
• Damage due to acts of war
MISCELLANEOUS EXPENSES
Premium charges and work not directly related to the repair or
replacement of a warranted part are not covered under this Warranty.
Examples include, but are not limited to:
• Federal, state, provincial, and local taxes
• Travel expenses
• Loss of revenue
• Customer labor, including overtime labor
• Downtime
• Driver’s expenses
• Cost of rental equipment
• Loss of cargo, including perishable cargo
• General housekeeping supplies (i.e., shop rags, solvents,
sweeping compounds, coveralls, etc.)
• Communication charges
• Towing/road call assistance (unless coverage is specifically
stated in the applicable warranty coverage table)
• Repair or replacement of optional items not sold or installed by
company
• Removal or replacement of dealer, body builder, or customer
installed equipment
• Environmental fees, cleanup, or other charges
• Cost of emergency services
ENGINE
The engine, including all of its components as supplied by the engine
manufacturer, is not covered under this Warranty, but is warranted
separately by the manufacturer of the engine. For engine warranty or
service, contact the engine manufacturer's authorized sales and
service facility.
ENGINE BRAKES, AIR COMPRESSORS, AND OTHER PROPRIETARY
ENGINE COMPONENTS
The engine manufacturer installs most air compressors and engine
®
brakes. Any failure of a proprietary engine component or Jacob
Brake component must be filed directly to the engine manufacturer.
Failures on non-proprietary engine components can be filed through
DTNA.
FIFTH WHEELS
Adjustment of the locking mechanism, bushings, slide locking
plungers, and the repair or replacement of lock guards are considered
routine maintenance and are not covered under this Warranty.
GLASS, MIRRORS, LENS
Glass, mirror, or lens breakage or chips or scratches of glass, mirrors,
or lenses are not covered by this Warranty.
MISAPPLICATION OF VEHICLE
The warranty on any vehicle used inconsistent with its specified
vocation/application will be downgraded to the warranty that is
consistent with the vehicle use. Any and all claims associated with the
misapplication of the vehicle will be subject to chargeback.
MODIFICATIONS TO ORIGINAL EQUIPMENT
Company does not warrant vehicle component or chassis
modifications, or equipment installations arranged by Dealers or
Customers. In addition, the extra time necessary to remove body
builder installed items and/or equipment to work on a warranted repair
is not covered under this Warranty unless Company sells the complete
chassis/body/equipment as a package.
If Dealers or Customers perform any vehicle modifications or
equipment installations, to the extent these modifications or equipment
installations adversely affect other vehicle components or vehicle
performance, Company shall not accept any product liability or claims
under the terms of the vehicle warranty. These claims become the
sole responsibility of the person performing the modifications or
equipment installations.
PAINT
The following exclusions to paint warranty include, but are not limited
to:
• Complete chassis re-painting to repair paint damages
• Damages occurring after in-service (e.g., from rock chips)
• Peeling/flaking caused by high-pressure washing or steam
cleaning
• Rusting of painted bumpers
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 2 of 3
Rev.: 8/21/2015
Daimler Trucks North America LLC
WAR600
• Removal and/or replacement of decals, striping, and/or lettering
not applied by Company
• Specific areas of the vehicle are deliberately not painted or are
not painted to any standard; paint repairs are not warrantable to
such areas. These areas include:
• Underside of the hood, including the inside of the wheel wells
• Underside of the roof-mounted air fairings
• Underside of the exterior sun visor
• Inside of the side-mounted air fairings
• Inside of the bumper
• Aftertreatment devices
Gloss
Gloss Warranty claims pertaining to gloss issues on vehicles painted
with low-gloss colors (identified in the Data Books) will not be covered
under this Warranty.
SHIP LOOSE ITEMS AND COMPONENTS
During the manufacturing process, certain vehicle components are
normally placed in the cab of the vehicle or strapped down to the
chassis for security reasons. It is the Dealer’s responsibility to mount
these “ship loose” items in the correct location on the vehicle. Mounting
of “ship loose” items will not be covered under warranty.
These items include, but may not be limited to, the following:
• Aerodynamic wheel covers
• Antennas
• Fire extinguishers
• Trailer air hoses
• Trailer electrical cables
• Winter fronts
• Tire inflation hoses
• Spare wheels/tires
• Chrome lug nut covers
• Driver’s pouch
• Jacks
Daimler Trucks North America has established a Roof Fairing Removal
program in order to reduce transport related damage. The Transporter
will remove the fairing during the decking process and secure the
fairing on the frame rail of the unit. Benefits for this program include
fewer units towed in reverse and an overall improved delivery process.
Some units will continue to be received with the fairing collapsed. It is
the Dealer’s responsibility to mount these fairings correctly. Claims for
mounting of these collapsed fairings will not be covered under
warranty.
Those units received with the fairing removed, DTNA warranty will
reimburse for the re-installation of the roof fairing prior to delivery to the
end customer.
If vehicle is drop shipped directly to customer:
Transporter notifies customer that roof fairing has been removed for
transport and arranges for re-installation prior to or at delivery.
• If customer has facilities for re-installation of roof fairings, then
fairings will be re-installed at final delivery location.
• If customer does not have facilities to re-install fairings,
transporter will arrange with nearest authorized DTNA
dealership to have fairings re-installed and shuttle units to
customer location at no additional cost to our customer.
TRANSMISSIONS
Allison transmissions and components are not covered under this
Warranty, but are warranted separately by Allison. Information
regarding Allison’s warranty is provided for informational purposes only
and is subject to change. For warranty or service information, contact
Allison’s authorized sales and service facility.
ROUTINE MAINTENANCE
Routing maintenance, servicing, and adjustment, as defined in the
applicable Vehicle Maintenance Manual and Driver’s Manual, are
excluded from Warranty.
Periodic adjustment or re-torque of wheel bearings, wheel lug nuts,
and suspension U-bolts are considered maintenance adjustments and
are not covered under warranty.
Vibrations, squeaks, rattles, loose fittings/clamps, hose fitting leaks,
loose nuts/bolts/screws, and loose electrical connections may develop
during the initial trip(s) of the vehicle and these types of
repairs/adjustments are covered under warranty one time during the
following applicable initial operating periods unless excluded in the
paragraphs below.
Reminder: After the following initial operating periods, these
developments are the result of use and their repair/adjustment
activities are considered routine maintenance and thus excluded from
warranty.
INITIAL OPERATING PERIOD
The Initial Operating Period (IOP) for Daimler Trucks North America
LLC vehicles is as follows:
Make
Initial Operating Period
Freightliner, Sterling, Western Star
Up to 15,000 miles/ 24 000 km
Freightliner Custom Chassis Corporation
(FCCC)
Up to 25,000 miles/ 40 000 km
Thomas Built Bus (TBB) bodies and TBB
Up to 6 months from date of inchassisa
service
a.
TBB applications utilizing FCCC chassis retain the FCCC IOP separate from
the TBB body.
Exclusions from warranty during the IOP are:
• Cab, hood, and fender-mounted mirrors are adjusted at the
factory but may be retracted by the transporter to prevent
damage during transport. Subsequent adjustments and
tightening of mirror mounting hardware are considered part of
the routine preparation of the vehicle before Customer delivery.
Claims for adjusting the mirrors or tightening of the attaching
hardware will not be paid under warranty during or after the
initial operating period.
• Claims for re-routing of electrical wiring, hoses, or lines which
meet Daimler Trucks North America’s routing standards will not
be paid under warranty during or after the initial operating
period.
• Final preparation of the vehicle for Customer delivery to include
cleaning/vacuuming interior of cab, washing windows, washing
the exterior of the vehicle, polishing exterior chromed or painted
surfaces are considered as ordering-Dealer responsibilities.
Claims for these activities will not be paid under warranty during
or after the initial operating period.
TEST VEHICLES
Any vehicles being used in testing or used to test specific components
must be identified to the Warranty Department and accommodations
must be made for claims that relate to the test item(s).
Any vehicles used in endurance testing, such as the Altoona Test, are
void of all warranty, new or used.
TIRES AND TIRE BALANCING
The tires are not covered under this Warranty, but are warranted
separately by the tire manufacturer. Tire balancing is not covered
under warranty.
The Detroit DT-12 Transmission is not covered under this Warranty.
Please see www.ddcsn.com for coverage details.
The information provided in this document is for general information only and is not offered as customer’s warranty.
This coverage may be superseded without notification.
Copyright © Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler company.
Page 3 of 3
Rev.: 8/21/2015
AKRON BRASS 10 YEAR WARRANTY
ON HEAVY DUTY SWING-OUT™ VALVES
Akron Brass warrants Heavy Duty Swing-Out Valves for a period of ten (10) years after purchase
against defects in material or workmanship. Akron Brass will repair or replace any Heavy Duty SwingOut Valve which fails to satisfy this warranty. Repair or replacement shall be at the discretion of
Akron Brass. Electrical components shall carry our standard five (5) year warranty. We will not be
responsible for: wear and tear; any improper installation, use or maintenance; negligence of the owner
or user; repair or modification after delivery; failure to follow our instructions or recommendations;
or anything else beyond our control. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, OTHER
THAN THOSE INCLUDED IN THIS WARRANTY STATEMENT, AND WE DISCLAIM ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Further, we will
not be responsible for any consequential, incidental or indirect damages (including, but not limited
to, any loss of profits) from any cause whatsoever. No person has authority to change this warranty.
An ISO 9001: 2000 Registered Company
607 N.W. 27th Avenue
Ocala, Florida 34475
800-533-3569
PRODUCT WARRANTY
Class 1 warrants that any equipment of our own manufacture (or manufactured for us
pursuant to our specifications) found to have defects in material or workmanship during
normal use and service, will be repaired or replaced (at our option) free of charge,
provided that written notice of such defect is received by us within two years (three for
liquid-filled gauges) after initial shipment. All equipment requiring repair or replacement
under this warranty shall be returned prepaid to Class 1. Such returned equipment shall
be examined by us and, if found to be defective as a result of materials failure or
workmanship, shall be repaired or replaced at no charge.
This warranty shall not apply to any equipment which has been tampered with or altered
after leaving our control or which has been repaired by anyone except Class 1. Product,
which has been subjected to misuse, neglect, abuse, or improper application, will not be
covered under this warranty. Misuse or abuse of the equipment or any part thereof shall
include, but not limited to, damage by negligence, overpressure, excess voltage and the
like. Operating the equipment with or in a corrosive, explosive, or combustible medium
(unless equipment is specifically designed for such service), or exposing it to any other
conditions or environment of greater severity than that for which the equipment was
designed will void this warranty.
This warranty is given and accepted in lieu of all other warranties, expressed or implied,
and of all other obligations or liabilities on our part. In no event shall we be liable for
breach of warranty beyond the terms stated above or for any consequential damages in
any case. Class 1’s liability in all events is limited to the value of the product involved.
In order to ensure prompt exchange or repair service, please contact Class 1 toll free at
800-533-3569 or email: class1returns@idexcorp.com to receive a Return Materials
Authorization Number (RMA #) prior to returning the items to Class 1. Please mark the
RMA # on the outside of all packages. This will enable our receiving department to
quickly route the product to the appropriate repair department. Products received by
Class 1 without a RMA # may experience service delays or may be returned to the sender
for additional information. All returned items should be shipped prepaid by customer to:
Class 1, 607 NW 27th Ave., Ocala, FL 34475
Darley Pump Standard Limited Warranty
W.S. Darley & Co. (“Darley”) warrants to the original purchaser (the “Customer”) only, subject to the terms and conditions of this Limited Warranty, that Darley will, at its option, repair or
replace, in whole or in part, any Darley Pump (hereafter, Pump”) which Darley determines to be defective in materials or workmanship produced or performed by Darley, for a period
commencing on the date such Pump is shipped to Customer from Darley’s plant (the “Ship Date”) and ending on the earlier of (one) year or 1000 hours of Pump usage following the Ship
Date (the “Warranty Period”). Darley may also, at its discretion, elect to refund the purchase price to the Customer in lieu of any repair or replacement. Original Equipment Manufacturer
(“OEM”) Customers may transfer this warranty to their end purchasers without the written consent of Darley, provided such OEMs identify such customers by written notice to Darley.
This warranty does not cover any parts or equipment which may be included in a Pump, but which are not manufactured by Darley, and such non-covered items shall carry only such
warranties, if any, made by their respective manufacturers and assignable to Customer. This warranty further excludes any coverage of damage or loss to any equipment or structures in
which a Pump is incorporated or to which a Pump may be attached, as well as any damage to or failure of a Pump caused by or related to misuse, accident, failure to maintain or service,
abuse, negligence, applications which exceed Darley’s recommended limitations, or in the event of Customer’s unauthorized or improper modification(s) of a Pump (and regardless of any
actual or constructive knowledge Darley may have of such modifications), or in the event a Pump has been repaired, altered, or treated by anyone other than Darley-trained technicians,
Darley or its authorized service provider.
The following repairs or replacement expenses are specifically excluded from the scope of this warranty: non-defective parts worn, exhausted or consumed through normal usage;
consumable parts subject to routine replacement, including but not limited to pump packing, O-rings, gaskets, intake screens, anodes or filters; and routine maintenance specified in the
operator’s manual.
Customer shall notify Darley in writing within the Warranty Period of any claim under this Warranty, to Darley’s Melrose Park, Illinois office (except as otherwise directed), and Customer
shall comply with Darley’s reasonable claim documentation and processing according to Darley’s Returned Goods Authorization form and procedures, which should be requested when
making a warranty claim.
Within 30 days of Customer’s receipt of a Returned Goods Authorization, Customer shall return the Pump or claimed defective component thereof to Darley F.O.B. Darley’s designated
plant. Customer shall bear all of its own costs of dismantling, removing, shipping, storing, insuring and reinstalling Pumps or parts thereof which are submitted to Darley for warranty
evaluation. Darley shall within a reasonable time examine the returned item and determine whether such item is defective, and at Darley’s election, whether to repair, replace, recondition, or
refund the price thereof. The amount of any refund shall not exceed Customer’s purchase price. No reimbursement or allowance will be made to Customer for Darley’s labor costs or
other expenses of repairing or replacing defective products or workmanship, all such costs of which shall be billed to Customer. Any repaired Pumps or replacement parts shall also be
covered by this limited warranty, subject to the same original Warranty Period (which shall not be extended by reason of any repair or replacement).
This limited warranty shall be Customer’s sole and exclusive contractual remedy for any defect or failure of a Pump or component, and as such excludes any remedy or cause of action
in tort or contract against Darley or any of its suppliers or distributors for liability to Customer or to any other person for any incidental, consequential, or other damages (including but not
limited to personal injury; death; property damage due to fire, water, or any other cause; loss of crops, timber, or wildlife; loss of time or interruption of operations or related costs; delays;
demurrage; lost profits; or indirect or special damages) arising out of or relating to the use (including any malfunction) or inability to use any original, repaired, replaced, or substitute Pump,
regardless of the reason for such damage, loss or injury. Under no circumstances will Darley’s liability for any claim hereunder, including for breach of warranty or any cause of action
related to an alleged breach of this warranty, exceed Customer’s purchase price for the Pump or component thereof which is the subject of this warranty.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY DARLEY, AND IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ANY OF WHICH ARE
DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PA RTICULAR PURPOSE, OR OF FREEDOM FROM PATENT INFRINGEMENT.
CUSTOMER ASSUMES ALL RISK OF USING ALL PUMPS FOR ALL FORESEEN AND UNFORESEEN PURPOSES. CUSTOMER’S REMEDIES CONTAINED HEREIN ARE EXCLUSIVE.
All terms of this limited warranty are subject to the standard W. S. Darley & Co. purchase contract standard terms and conditions in effect at the time of sale, and to any written
modifications to this standard limited warranty agreed to by Darley and Customer (including but not limited to the Darley Pump Premium Protection Plan). Any bad faith invocation of a
warranty claim, or customer’s breach of purchase contract (including OEM breaches), will void Darley’s obligations to Customer hereunder. The scope and operation of this limited
warranty shall be interpreted under Illinois law.
W. S. Darley and Co mp any • 20 00 An son Driv e • Mel ro se Pa rk, Ill inois 601 60
Darley Pump Standard Limited Warranty
W.S. Darley & Co. (“Darley”) warrants to the original purchaser (the “Customer”) only, subject to the terms and conditions of this Limited Warranty, that Darley will, at its option, repair or
replace, in whole or in part, any Darley Pump (hereafter, Pump”) which Darley determines to be defective in materials or workmanship produced or performed by Darley, for a period
commencing on the date such Pump is shipped to Customer from Darley’s plant (the “Ship Date”) and ending on the earlier of (two) years or 2000 hours of Pump usage following the Ship
Date (the “Warranty Period”). Darley may also, at its discretion, elect to refund the purchase price to the Customer in lieu of any repair or replacement. Original Equipment Manufacturer
(“OEM”) Customers may transfer this warranty to their end purchasers without the written consent of Darley, provided such OEMs identify such customers by written notice to Darley.
This warranty does not cover any parts or equipment which may be included in a Pump, but which are not manufactured by Darley, and such non-covered items shall carry only such
warranties, if any, made by their respective manufacturers and assignable to Customer. This warranty further excludes any coverage of damage or loss to any equipment or structures in
which a Pump is incorporated or to which a Pump may be attached, as well as any damage to or failure of a Pump caused by or related to misuse, accident, failure to maintain or service,
abuse, negligence, applications which exceed Darley’s recommended limitations, or in the event of Customer’s unauthorized or improper modification(s) of a Pump (and regardless of any
actual or constructive knowledge Darley may have of such modifications), or in the event a Pump has been repaired, altered, or treated by anyone other than Darley-trained technicians,
Darley or its authorized service provider.
The following repairs or replacement expenses are specifically excluded from the scope of this warranty: non-defective parts worn, exhausted or consumed through normal usage;
consumable parts subject to routine replacement, including but not limited to pump packing, O-rings, gaskets, intake screens, anodes or filters; and routine maintenance specified in the
operator’s manual.
Customer shall notify Darley in writing within the Warranty Period of any claim under this Warranty, to Darley’s Melrose Park, Illinois office (except as otherwise directed), and Customer
shall comply with Darley’s reasonable claim documentation and processing according to Darley’s Returned Goods Authorization form and procedures, which should be requested when
making a warranty claim.
Within 30 days of Customer’s receipt of a Returned Goods Authorization, Customer shall return the Pump or claimed defective component thereof to Darley F.O.B. Darley’s designated
plant. Customer shall bear all of its own costs of dismantling, removing, shipping, storing, insuring and reinstalling Pumps or parts thereof which are submitted to Darley for warranty
evaluation. Darley shall within a reasonable time examine the returned item and determine whether such item is defective, and at Darley’s election, whether to repair, replace, recondition, o r
refund the price thereof. The amount of any refund shall not exceed Customer’s purchase price. No reimbursement or allowance will be made to Customer for Darley’s labor costs or
other expenses of repairing or replacing defective products or workmanship, all such costs of which shall be billed to Customer. Any repaired Pumps or replacement parts shall also be
covered by this limited warranty, subject to the same original Warranty Period (which shall not be extended by reason of any repair or replacement).
This limited warranty shall be Customer’s sole and exclusive contractual remedy for any defect or failure of a Pump or component, and as such excludes any remedy or cause of action
in tort or contract against Darley or any of its suppliers or distributors for liability to Customer or to any other person for any incidental, consequential, or other damages (including but not
limited to personal injury; death; property damage due to fire, water, or any other cause; loss of crops, timber, or wildlife; loss of time or interruption of operations or related costs; delays;
demurrage; lost profits; or indirect or special damages) arising out of or relating to the use (including any malfunction) or inability to use any original, repaired, replaced, or substitute Pump,
regardless of the reason for such damage, loss or injury. Under no circumstances will Darley’s liability for any claim hereunder, including for breach of warranty or any cause of action
related to an alleged breach of this warranty, exceed Customer’s purchase price for the Pump or component thereof which is the subject of this warranty.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY DARLEY, AND IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ANY OF WHICH ARE
DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PA RTICULAR PURPOSE, OR OF FREEDOM FROM PATENT INFRINGEMENT.
CUSTOMER ASSUMES ALL RISK OF USING ALL PUMPS FOR ALL FORESEEN AND UNFORESEEN PURPOSES. CUSTOMER’S REMEDIES CONTAINED HEREIN ARE EXCLUSIVE.
All terms of this limited warranty are subject to the standard W. S. Darley & Co. purchase contract standard terms and conditions in effect at the time of sale, and to any written
modifications to this standard limited warranty agreed to by Darley and Customer (including but not limited to the Darley Pump Premium Protection Plan). Any bad faith invocation of a
warranty claim, or customer’s breach of purchase contract (including OEM breaches), will void Darley’s obligations to Customer hereunder. The scope and operation of this limited
warranty shall be interpreted under Illinois law.
W. S. Darle y an d Compan y • 2 000 Anso n Drive • Melros e Park, Illino is 6 016 0
Darley Pump Standard Limited Warranty
W.S. Darley & Co. (“Darley”) warrants to the original purchaser (the “Customer”) only, subject to the terms and conditions of this Limited Warranty, that Darley will, at its option, repair or
replace, in whole or in part, any Darley Pump (hereafter, Pump”) which Darley determines to be defective in materials or workmanship produced or performed by Darley, for a period
commencing on the date such Pump is shipped to Customer from Darley’s plant (the “Ship Date”) and ending on the earlier of (three) years or 3000 hours of Pump usage following the
Ship Date (the “Warranty Period”). Darley may also, at its discretion, elect to refund the purchase price to the Customer in lieu of any repair or replacement. Original Equipment Manufacturer
(“OEM”) Customers may transfer this warranty to their end purchasers without the written consent of Darley, provided such OEMs identify such customers by written notice to Darley.
This warranty does not cover any parts or equipment which may be included in a Pump, but which are not manufactured by Darley, and such non-covered items shall carry only such
warranties, if any, made by their respective manufacturers and assignable to Customer. This warranty further excludes any coverage of damage or loss to any equipment or structures in
which a Pump is incorporated or to which a Pump may be attached, as well as any damage to or failure of a Pump caused by or related to misuse, accident, failure to maintain or service,
abuse, negligence, applications which exceed Darley’s recommended limitations, or in the event of Customer’s unauthorized or improper modification(s) of a Pump (and regardless of any
actual or constructive knowledge Darley may have of such modifications), or in the event a Pump has been repaired, altered, or treated by anyone other than Darley-trained technicians,
Darley or its authorized service provider.
The following repairs or replacement expenses are specifically excluded from the scope of this warranty: non-defective parts worn, exhausted or consumed through normal usage;
consumable parts subject to routine replacement, including but not limited to pump packing, O-rings, gaskets, intake screens, anodes or filters; and routine maintenance specified in the
operator’s manual.
Customer shall notify Darley in writing within the Warranty Period of any claim under this Warranty, to Darley’s Melrose Park, Illinois office (except as otherwise directed), and Customer
shall comply with Darley’s reasonable claim documentation and processing according to Darley’s Returned Goods Authorization form and procedures, which should be requested when
making a warranty claim.
Within 30 days of Customer’s receipt of a Returned Goods Authorization, Customer shall return the Pump or claimed defective component thereof to Darley F.O.B. Darley’s designated
plant. Customer shall bear all of its own costs of dismantling, removing, shipping, storing, insuring and reinstalling Pumps or parts thereof which are submitted to Darley for warranty
evaluation. Darley shall within a reasonable time examine the returned item and determine whether such item is defective, and at Darley’s election, whether to repair, replace, recondition, o r
refund the price thereof. The amount of any refund shall not exceed Customer’s purchase price. No reimbursement or allowance will be made to Customer for Darley’s labor costs or
other expenses of repairing or replacing defective products or workmanship, all such costs of which shall be billed to Customer. Any repaired Pumps or replacement parts shall also be
covered by this limited warranty, subject to the same original Warranty Period (which shall not be extended by reason of any repair or replacement).
This limited warranty shall be Customer’s sole and exclusive contractual remedy for any defect or failure of a Pump or component, and as such excludes any remedy or cause of action
in tort or contract against Darley or any of its suppliers or distributors for liability to Customer or to any other person for any incidental, consequential, or other damages (including but not
limited to personal injury; death; property damage due to fire, water, or any other cause; loss of crops, timber, or wildlife; loss of time or interruption of operations or related costs; delays;
demurrage; lost profits; or indirect or special damages) arising out of or relating to the use (including any malfunction) or inability to use any original, repaired, replaced, or substitute Pump,
regardless of the reason for such damage, loss or injury. Under no circumstances will Darley’s liability for any claim hereunder, including for breach of warranty or any cause of action
related to an alleged breach of this warranty, exceed Customer’s purchase price for the Pump or component thereof which is the subject of this warranty.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY DARLEY, AND IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ANY OF WHICH ARE
DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PA RTICULAR PURPOSE, OR OF FREEDOM FROM PATENT INFRINGEMENT.
CUSTOMER ASSUMES ALL RISK OF USING ALL PUMPS FOR ALL FORESEEN AND UNFORESEEN PURPOSES. CUSTOMER’S REMEDIES CONTAINED HEREIN ARE EXCLUSIVE.
All terms of this limited warranty are subject to the standard W. S. Darley & Co. purchase contract standard terms and conditions in effect at the time of sale, and to any written
modifications to this standard limited warranty agreed to by Darley and Customer (including but not limited to the Darley Pump Premium Protection Plan). Any bad faith invocation of a
warranty claim, or customer’s breach of purchase contract (including OEM breaches), will void Darley’s obligations to Customer hereunder. The scope and operation of this limited
warranty shall be interpreted under Illinois law.
W. S. Darle y an d Compan y • 2 000 Anso n Drive • Me lros e Park, Illino is 6 0160
Darley Pump Standard Limited Warranty
W.S. Darley & Co. (“Darley”) warrants to the original purchaser (the “Customer”) only, subject to the terms and conditions of this Limited Warranty, that Darley will, at its option, repair or
replace, in whole or in part, any Darley Pump (hereafter, Pump”) which Darley determines to be defective in materials or workmanship produced or performed by Darley, for a period
commencing on the date such Pump is shipped to Customer from Darley’s plant (the “Ship Date”) and ending on the earlier of (five) years or 5000 hours of Pump usage following the Ship
Date (the “Warranty Period”). Darley may also, at its discretion, elect to refund the purchase price to the Customer in lieu of any repair or replacement. Original Equipment Manufacturer
(“OEM”) Customers may transfer this warranty to their end purchasers without the written consent of Darley, provided such OEMs identify such customers by written notice to Darley.
This warranty does not cover any parts or equipment which may be included in a Pump, but which are not manufactured by Darley, and such non-covered items shall carry only such
warranties, if any, made by their respective manufacturers and assignable to Customer. This warranty further excludes any coverage of damage or loss to any equipment or structures in
which a Pump is incorporated or to which a Pump may be attached, as well as any damage to or failure of a Pump caused by or related to misuse, accident, failure to maintain or service,
abuse, negligence, applications which exceed Darley’s recommended limitations, or in the event of Customer’s unauthorized or improper modification(s) of a Pump (and regardless of any
actual or constructive knowledge Darley may have of such modifications), or in the event a Pump has been repaired, altered, or treated by anyone other than Darley-trained technicians,
Darley or its authorized service provider.
The following repairs or replacement expenses are specifically excluded from the scope of this warranty: non-defective parts worn, exhausted or consumed through normal usage;
consumable parts subject to routine replacement, including but not limited to pump packing, O-rings, gaskets, intake screens, anodes or filters; and routine maintenance specified in the
operator’s manual.
Customer shall notify Darley in writing within the Warranty Period of any claim under this Warranty, to Darley’s Melrose Park, Illinois office (except as otherwise directed), and Customer
shall comply with Darley’s reasonable claim documentation and processing according to Darley’s Returned Goods Authorization form and procedures, which should be requested when
making a warranty claim.
Within 30 days of Customer’s receipt of a Returned Goods Authorization, Customer shall return the Pump or claimed defective component thereof to Darley F.O.B. Darley’s designated
plant. Customer shall bear all of its own costs of dismantling, removing, shipping, storing, insuring and reinstalling Pumps or parts thereof which are submitted to Darley for warranty
evaluation. Darley shall within a reasonable time examine the returned item and determine whether such item is defective, and at Darley’s election, whether to repair, replace, recondition, o r
refund the price thereof. The amount of any refund shall not exceed Customer’s purchase price. No reimbursement or allowance will be made to Customer for Darley’s labor costs or
other expenses of repairing or replacing defective products or workmanship, all such costs of which shall be billed to Customer. Any repaired Pumps or replacement parts shall also be
covered by this limited warranty, subject to the same original Warranty Period (which shall not be extended by reason of any repair or replacement).
This limited warranty shall be Customer’s sole and exclusive contractual remedy for any defect or failure of a Pump or component, and as such excludes any remedy or cause of action
in tort or contract against Darley or any of its suppliers or distributors for liability to Customer or to any other person for any incidental, consequential, or other damages (including but not
limited to personal injury; death; property damage due to fire, water, or any other cause; loss of crops, timber, or wildlife; loss of time or interruption of operations or related costs; delays;
demurrage; lost profits; or indirect or special damages) arising out of or relating to the use (including any malfunction) or inability to use any original, repaired, replaced, or substitute Pump,
regardless of the reason for such damage, loss or injury. Under no circumstances will Darley’s liability for any claim hereunder, including for breach of warranty or any cause of action
related to an alleged breach of this warranty, exceed Customer’s purchase price for the Pump or component thereof which is the subject of this warranty.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY DARLEY, AND IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ANY OF WHICH ARE
DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PA RTICULAR PURPOSE, OR OF FREEDOM FROM PATENT INFRINGEMENT.
CUSTOMER ASSUMES ALL RISK OF USING ALL PUMPS FOR ALL FORESEEN AND UNFORESEEN PURPOSES. CUSTOMER’S REMEDIES CONTAINED HEREIN ARE EXCLUSIVE.
All terms of this limited warranty are subject to the standard W. S. Darley & Co. purchase contract standard terms and conditions in effect at the time of sale, and to any written
modifications to this standard limited warranty agreed to by Darley and Customer (including but not limited to the Darley Pump Premium Protection Plan). Any bad faith invocation of a
warranty claim, or customer’s breach of purchase contract (including OEM breaches), will void Darley’s obligations to Customer hereunder. The scope and operation of this limited
warranty shall be interpreted under Illinois law.
W. S. Darle y an d Company • 2 000 Anso n Drive • Me lrose Park, I llino is 6 0160
Darley Pump Premium Protection Plan
Warranty Extension Agreement
W.S. Darley & Co. (“Darley”) hereby grants to the customer identified below (“Customer”) an extension of
Darley’s Standard Limited warranty (or the “Standard plan”) according to the following applicable terms:
PREMIUM PROTECTION PLANS
(check one)
Darley 5 Year Plan - Your Standard Limited Warranty coverage will now commence on the date
defined in the Standard Plan, and continue for a period of five (5) years or 5000 hours of usage,
whichever comes first (this will now be your warranty period).
$2,000.00
Darley Platinium Plan - Your Standard Limited Warranty coverage will now extend for the life of
the pump irrespective of length of service and without any hour usage limitation.
whichever comes first (this will now be your warranty period).
$5,000.00
Terms and Limitations Applicable to all Extended Warranty Premium Protection plans
Except as expressly modified according to the specific terms of the extended warranty option designated
above, all other terms, defined terms, and conditions of the Darley Pump Standard Warranty, as set forth in
the Standard Plan in effect as of the date of this Warranty Extension Agreement, form one integrated Limited
Warranty Agreement, and all terms and conditions of the Standard Plan are ratified and confirmed by Darley
and Customer as a condition of this Warranty Extension Agreement. All Midship Pump Premiun Protection
Plans must be purchased within ninety (90) days of the Ship Date (as defined in the Standard Plan).
Dated:
Pump Serial No.
By:
By:
W. S. DARLEY & CO.
CUSTOMER
W. S. Darley and Co mp any • 20 00 An son Dri ve • Mel ro se Park, Ill inoi s 60 160
Pro-Tech Extended Warranty
Fighting fires is your business — Looking out for your pump is ours
Few things in life are more reliable than your new Hale midship pump. Quality engineered and manufactured, our pumps are
constructed of high strength, long lasting castings.
High-5 Performance Warranty
At “NO CHARGE” Hale offers a STANDARD HIGH-5 PERFORMANCE WARRANTY* covering a period of five
(5) years from the date the product is first placed into service or five and one-half (5-1/2) years from date of shipment by Hale
(whichever period shall be first to expire). As part of Hale’s standard High-5 Performance Warranty, Hale covers PARTS AND
LABOR for the first two (2) years and PARTS ONLY for years three (3) through five (5).
Pro-Tech Program “Buy More, Pay Less”
If you want additional coverage, Hale’s ProTech Extended Warranty Program offers an exceptional value in additional longterm protection and peace of mind on Hale major pumps beyond the standard 5 year warranty period. The ProTech Extended
Warranty covers LABOR for one to three additional years. You choose the level you need.
1 Year Extended Warranty................................................................................ $250
Covers labor for year three in the standard warranty
2 Year Extended Warranty................................................................................. $750
Covers labor for years three and four in the standard warranty
3 Year Extended Warranty . .............................................................................. $1500
Covers labor for years three, four, and five in the standard warranty
With the Pro Tech Extended Warranty, you get coverage beyond Hale’s standard 5 Year Warranty. The Pro-Tech Warranty
offers LABOR coverage for years three to five in the Hale 5 Year Standard Warranty. Hale exclusively offers extended Labor
warranties. Whichever term you choose, you’ll get extra warranty coverage — and lots more time to make the most of it.
There’s a Sixty Day Deadline
Strong as the Pro-Tech Warranty is, it’s only as good as your commitment to maintaining and caring for your new Hale pump.
So we must ask you to begin the process by committing to an extended warranty within sixty days of placing your new pump in
service. If you have any questions, please feel free to call us at 610/825-6300 and ask for our Customer Service Department.
Serving Side-by-Side
* (Fire Service Applications Only)
Pro-Tech Extended Warranty
EXPRESS WARRANTY: Hale Products, Incorporated (“Hale”) hereby warrants to the original buyer that products manufactured by Hale are free of defects in
material and workmanship for a period of five (5) years from the date the product is first placed into service or five and one-half (5-1/2) years from date of shipment
by Hale, whichever period shall be first to expire. Within this warranty period Hale will cover parts and labor for the first two (2) years and parts only for years three
(3) through five (5).
LIMITATIONS: HALE’S obligation is expressly conditioned on the Product being:
•
Subjected to normal use and service.
•
Properly installed and maintained in accordance with HALE’S Instruction Manual and Industry Standards as to recommended service and procedures.
•
Not damaged due to abuse, misuse, negligence or accidental causes.
•
Not altered, modified, serviced (non-routine) or repaired other than by an Authorized Service facility.
•
Manufactured per design and specifications submitted by the original buyer.
•
Used with an appropriate engine as determined by the engine manufacturers published data.
•
Excluded are normal wear items identified as but not limited to packing, strainers, anodes, filters, light bulbs, intake screens, wear rings, mechanical seals, etc.
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE. NO OTHER EXPRESS WARRANTIES ARE MADE. SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; COURSE OF DEALING; USAGE OF TRADE; OR PATENT INFRINGEMENT FOR A PRODUCT MANUFACTURED TO ORIGINAL BUYER’S DESIGN AND SPECIFICATIONS.
EXCLUSIVE REMEDIES: If Buyer promptly notifies HALE upon discovery of any such defect (within the Warranty Period), the following terms shall apply:
•
Any notice to HALE must be in writing, identifying the Product (or component) claimed defective and circumstances surrounding its failure.
•
HALE reserves the right to physically inspect the Product and require Buyer to return same to HALE’S plant or Authorized service Facility.
•
In such event, Buyer must notify HALE for a Return Goods Authorization number and Buyer must return the Product F.O.B. within (30) days thereof.
•
If determined defective, HALE shall, at its option, repair or replace the Product, or refund the purchase price (less allowance for depreciation).
•
HALE’s reimbursement covers only the standard labor and Hale components required for the removal, repair, and/or re-installation of HALE supplied Product.
•
HALE’s reimbursement does not cover the standard labor or components for the removal and reinstallation of non-HALE supplied components.
•
Absent proper notice within the Warranty Period, HALE shall have no further liability or obligation to Buyer therefore.
THE REMEDIES PROVIDED ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE. IN NO EVENT SHALL HALE BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF LIFE; PERSONAL INUURY; DAMAGE
TO REAL OR PERSONAL PROPERTY DUE TO WATER OR FIRE; TRADE OR OTHER COMMERICAL LOSSES ARISING, DIRECTLY OR
INDIRECTLY OUT OF PRODUCT FAILURE.
Equipment Description
Pump Model #____________________________________ Pump Serial #________________________ Date:______________________
Dealer Purchased From:______________________________________________ Dealer Salesman:_______________________________
Apparatus Manufacturer:_____________________________ ________________ Engine Model:_________________________________
Transmission Model:_________________________________________________ Date placed in Service:__________________________
Vehicle Type (Check one):
 Pumper
 Rescue Pumper
 Tanker
 Tanker Pumper
 Mini-Pumper
 Aerial
Purchasing Company/Department
Name:___________________________________ Street:_____________________________________ City:___________________________
County:__________________________________ State:____________________ Zip:____________ Country:________________________
Authorized Signature:_______________________________________________________ Date:____________________________________
Extended Warranty (Check One)
 Additional 1 year parts and labor — $250
 Additional 2 years parts and labor — $750
 Additional 3 years parts and labor — $1500
Hale Products Inc.
Phone: 610/825-6300 = Fax: 610/825-6440 = www.haleproducts.com
Hale Products, Inc. Limited Extended Pump Warranty
in the
SafeBuy™ Module
(Fire Service Applications Only)
The Hale Products, Incorporated Q-max pump installed inside a
SafeBuy™ module configuration will be covered by the standard Hale
Products, Inc. Limited 5 Year Parts and Labor Warranty outlined in the
attached document. As part of the SafeBuy™ feature set we are
offering an extended warranty on the Hale Q-max pump beyond these
five years. Hale also guarantees that the Q-max pump will meet
recertification requirements for five years. There are requirements that
the fire department must follow in order to qualify for this extended
warranty. Starting in year two the fire department must:
Supply Hale with documentation that they have performed their
yearly pump service requirements as identified in the Hale Pump
Manual
Supply Hale with certification that the pump has passed the yearly
pump retesting.
Based on receipt of these documents, Hale will extend their parts and
labor warranty period to cover years six, seven and eight on the Q-max
pump. All other Hale and Class1 components in the SafeBuy™ module
will be covered under the standard warranty for those components. To
keep this extended warranty the fire department must continue to supply
Hale with verification of their yearly pump service and pump retesting.
Any lack of transmittal of this data to Hale will violate the terms of the
extended warranty and the standard Hale warranty will be applied.
Hale Products Inc * 700 Spring Mill Ave.* Conshohocken, PA 19428 * www.haleproducts.com
Hale Products, Inc. Limited SafeBuy™ Pump 5 Year Warranty
(Fire Service Applications Only)1
EXPRESS WARRANTY: Hale Products, Incorporated (“Hale”) hereby warrants to the original buyer
that products manufactured by Hale are free of defects in material and workmanship for a period of five
(5) years from the date the product is first placed into service or five and one-half (5-1/2) years from
date of shipment by Hale, whichever period shall be first to expire. Within this warranty period Hale will
cover parts and labor for the entire first five (5) years.
LIMITATIONS: HALE’S obligation is expressly conditioned on the Product being:
Subjected to normal use and service.
Properly installed and maintained in accordance with HALE’S Instruction Manual and Industry
Standards as to recommended service and procedures.
Not damaged due to abuse, misuse, negligence or accidental causes.
Not altered, modified, serviced (non-routine) or repaired other than by an Authorized Service
facility.
Manufactured per design and specifications submitted by the original buyer.
Used with an appropriate engine as determined by the engine manufacturers published data.
Excluded are normal wear items identified as but not limited to packing, strainers, anodes,
filters, light bulbs, intake screens, wear rings, mechanical seals, etc.
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE. NO OTHER EXPRESS WARRANTIES ARE MADE.
SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; COURSE OF DEALING;
USAGE OF TRADE; OR PATENT INFRINGEMENT FOR A PRODUCT MANUFACTURED TO ORIGINAL BUYER’S DESIGN
AND SPECIFICATIONS.
EXCLUSIVE REMEDIES: If Buyer promptly notifies HALE upon discovery of any such defect (within
the Warranty Period), the following terms shall apply:
Any notice to HALE must be in writing, identifying the Product (or component) claimed
defective and circumstances surrounding its failure.
HALE reserves the right to physically inspect the Product and require Buyer to return same to
HALE’S plant or Authorized service Facility.
In such event, Buyer must notify HALE for a Return Goods Authorization number and Buyer
must return the Product F.O.B. within (30) days thereof.
If determined defective, HALE shall, at its option, repair or replace the Product, or refund the
purchase price (less allowance for depreciation).
HALE’s reimbursement covers only the standard labor and Hale components required for the
removal, repair, and/or re-installation of HALE supplied Product.
HALE’s reimbursement does not cover the standard labor or components for the removal and
reinstallation of non-HALE supplied components.
Absent proper notice within the Warranty Period, HALE shall have no further liability or
obligation to Buyer therefore.
THE REMEDIES PROVIDED ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE. IN NO EVENT SHALL HALE
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF LIFE;
PERSONAL INUURY; DAMAGE TO REAL OR PERSONAL
PROPERTY DUE TO WATER OR FIRE; TRADE OR OTHER COMMERICAL LOSSES ARISING,
DIRECTLY OR INDIRECTLY OUT OF PRODUCT FAILURE
1
Portable and float pumps, non-fire service applications, skids and trailer products sold by Hale are not
covered by this warranty document.
Hale Products Inc * 700 Spring Mill Ave.* Conshohocken, PA 19428 * www.haleproducts.com
RECOMMENDED WEEKLY PROCEDURES
Test relief valve system or governor at 150, 200, 250 PSIG.
Test transfer valve (if applicable).
Test the priming system (check lubrication level in priming tank were installed).
Lubricate all valves, discharge, suction, hose, drain, and multi-drain.
Check pump shift warning indicator lights.
RECOMMENDED
MONTHLY PROCEDURES
Complete weekly checks
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
Lubricate threads on PM relief valve
panel
control and check light
Lubricate remote valve controls
Check controlled packing leakage (if
applicable) and adjust if
necessary (8 to 10 drops per minute)
Perform dry vacuum test*
Check drive flange bolts to ensure
tightness
Lubricate suction tube threads
Clean and inspect inlet strainers
Inspect gaskets. Replace if cracked
or damaged.
Check oil level in pump gearbox; add
oil if necessary. If necessary, replace
oil with SAE EP 90 oil
*Per NFPA-1911, 22 inches Hg minimum vacuum: loss not to exceed 10 inches Hg vacuum in 5 minutes.
RECOMMENDED ANNUAL PROCEDURES
Complete all previous checks on all questions.
Check gauge calibration.
Check oil level in AutoLube® assembly (SAE-EP 90 or 80W-90); see operation and maintenance manual
for details.
Lubricate power transfer cylinder, power shift cylinder, and shift control valve with vacuum cylinder oil, if
applicable.
Change pump gearbox oil and refill (SAE-EP 90 oil or 80W-90).
Check individual drain lines from pump to multi-drain to ensure proper drainage and protection from
freezing.
Lubricate transfer valve mechanism on two stage pumps. Dry moly spray is preferred.
Run yearly standard pump test (per NFPA-1911) to check pump performance levels – chart provided
below.
Repacking of pump is recommended every two or three years. (Does not apply to pumps with Mechanical Seals.)
NOTE: The above general recommendations are provided for normal use and conditions. Extreme
conditions or variables may indicate a need for increased maintenance. Good preventative maintenance
lengthens pump life and ensures greater dependability. Consult service or diagnostic chart in operator’s
manual for detailed information.
Hale Products Inc * 700 Spring Mill Ave.* Conshohocken, PA 19428 * www.haleproducts.com
NOV
DEC
HARRISON HYDRA-GEN THREE YEAR EXTENDED WARRANTY
In addition to the standard warranty specified to the original purchaser of goods for use, the following three-year
extended warranty covering the HARRISON HYDRA-GEN HYDRAULIC MOTOR/GENERATOR SYSTEM
manufactured or supplied by Harrison Hydra-Gen, Inc., is available at an additional cost, subject to the
qualifications indicated.
THERE IS NO OTHER EXPRESS WARRANTY.
IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO PERIODS OF WARRANTY SET FORTH BELOW AND TO THE EXTENT PERMITTED BY
LAW. ANY AND ALL IMPLIED WARRANTIES ARE EXCLUDED.
IN NO EVENT IS HARRISON LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
(1) Harrison warrants the original purchaser for the period of three years, beginning when the original warranty
expires, that the Harrison Hydra-Gen System will be free from defects in workmanship and material,
provided such goods are installed, operated and maintained in accordance with Harrison’s written
installation instructions.
(2) Form WR-1 must be completed and returned to Harrison within 30 days of the product being delivered to
the end user. Form WR-1 must be signed by an authorized Harrison employee and a copy returned to the
end user.
(3) The three year extended warranty shall cover the following components; pump, drive motor, alternator,
heat exchanger, frame, reservoir, capacitors, diodes, coupling system, and boost unit assembly.
(4) The three-year extended warranty shall not include: circuit breakers, hoses, leaking fittings, normal
adjustments made to the pump, o-rings, or digital meter.
(5) Harrison’s sole liability and Purchaser’s sole remedy for failure of goods under this warranty and for any
and all claims rising out of the purchase and used of the goods, including negligence on the part of the
manufacturer, shall be limited to the repair and replacement of the product.
(6) All claims must be brought to the attention of Harrison within the specified warranty period.
(7) THIS WARRANTY SHALL NOT APPLY TO:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
Cost of maintenance, adjustments, installation or startup.
Paint, hydraulic fluid, and interconnecting hoses.
Failures due to accident, misuse, abuse, negligence, improper installation, or lack of maintenance.
Products, which are altered or modified in a manner not authorized by the Harrison in writing.
Telephone, telegraph, teletype, or other communications expenses.
Excessive labor due to components being concealed in vehicle as a result of installation.
High water, road debris, or excessive dirt.
(8) No person is authorized to give any other warranties or to assume any other liabilities on Harrison’s behalf,
unless made or assumed in writing by an officer of Harrison.
HYDRA-GEN IS A REGISTERED TRADEMARK OF HARRISON HYDRA-GEN, LTD.
10827 Tower Oaks Blvd. Houston, Texas 77070 Ph. 281-807-4420 Fax 281-807-4815
Form No. WR-3
EXTENDED WARRANTY PRICING:
Generator System
6.0MAS-16R/5
6.0MCR-16R/1
8.0MAS-16R/5
8.0MCR-16R/1
10.0MAS-16R/5
10.0MCR-16R/1
List Price
$ 435.00
$ 465.00
$ 500.00
15.0MPC-16D/3J
$ 565.00
20.0MPC-16D/3J
$ 600.00
30.0MPC-16B/2A
$ 635.00
10827 Tower Oaks Blvd. Houston, Texas 77070 Ph. 281-807-4420 Fax 281-807-4815
Form No. WR-3
MANUFACTURER’S LIMITED WARRANTY
Harrison extends to the original purchaser of goods for use, the following warranty covering the HARRISON HYDRA-GEN
HYDRAULIC MOTOR/GENERATOR SYSTEM manufactured or supplied by Harrison, subject to the qualifications
indicated. A HYDRA-GEN SYSTEM consists of the following sub-assemblies, sold and supplied as a matched system: a
Harrison Hydraulic Motor/Generator Assembly, a Harrison Hydraulic Pump Assembly, and Control Valves.
THERE IS NO OTHER EXPRESS WARRANTY.
IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO PERIODS OF WARRANTY SET FORTH BELOW AND TO THE EXTENT
PERMITTED BY LAW. ANY AND ALL IMPLIED WARRANTIES ARE EXCLUDED.
IN NO EVENT IS HARRISON LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
(1) Harrison warrants the original purchaser for the period set forth below that the HARRISON HYDRA-GEN SYSTEM
manufactured or supplied by it will be free from defects in workmanship and material, provided such goods are installed,
operated and maintained in accordance with Harrison’s written installation instructions, and further provided that each
new application be reviewed and approved by Harrison’s Applied Engineering Group.
PERIOD OF WARRANTY
PRODUCT APPLICATION
MSV,MAS/DAS, MPC/DPC Systems used in
* Two (2) years or 2,000 hours, which ever
Commercial vehicles or marine applications.
comes first, from date of initial startup.
Repair or replacement parts.
One hundred eighty (180) days from
Date of purchase. Excludes labor.
* Must be registered within thirty (30) days of initial startup on FORM NO. WR-1, to be provided and completed by the seller.
(2) Harrison’s sole liability and Purchaser’s sole remedy for a failure of goods under this warranty and for any and all other
claims arising out of the purchase and use of the goods, including negligence on the part of the manufacturer, shall be
limited to the repair or replacement of the product, at Harrison’s option, of the parts that do not conform to this warranty,
provided that the product or parts are returned to Harrison’s factory at 10827 Tower Oaks Blvd, Houston, Texas 77070, or
at a Harrison Authorized Distributor or it’s designated service representative, transportation prepaid.
(3)
All claims must be brought to the attention of Harrison, an Authorized Distributor or designated service representative
within thirty (30) days after goods or parts failed to meet this warranty.
(4)
THIS WARRANTY SHALL NOT APPLY TO:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
Cost of maintenance, adjustments, installation or startup.
Paint, hydraulic fluid, and interconnecting hoses (internal or external to system assemblies).
Failures due to accident, misuse, abuse, negligence, improper installation or lack of maintenance.
Products altered or modified in a manner not authorized by the manufacturer in writing.
Telephone or other communications expense.
Excessive labor due to components being concealed in vehicle as a result of installation.
High water, road debris, or excessive dirt.
(5)
No person is authorized to give any other warranties or to assume any other liabilities on Harrison’s behalf, unless made
or assumed in writing by an officer of Harrison.
(6)
This warranty gives the user specific legal rights, and the user may also have other rights that may vary from state to state.
10827 Tower Oaks Blvd. Houston, Texas 77070 Ph. 281-807-4420 Fax 281-807-4815
Form No. WR-2
PRO ONE™ WARRANTY
WHAT THIS WARRANTY COVERS:
Pro Poly of America, Inc. (hereinafter “PPA”) offers a limited lifetime warranty on all Polyprene®
water and foam Tanks (hereinafter “Tank”). PPA warrants to the original owner of the apparatus (hereinafter
“Purchaser”) the Tank to be free from defects in material and workmanship for the normal service life of the
apparatus in which the Tank is installed. A skid unit warranty shall expire 10 years from the date of
purchase.
Installation of the Tank must be in accordance with PPA’s instructions and the Tank must be
secure. The Tank originally shipped with installation instructions adhered to it. This warranty extends to the
Purchaser and may not be assigned without the prior written approval of PPA except an original equipment
manufacturer may assign this warranty to the first titled owner of the apparatus.
If a Tank has a defect in material or workmanship covered by the warranty, PPA will repair at
PPA’s cost, by authorized personnel or authorized third parties. PPA will make a reasonable effort to
effectuate repair within 48 hours following initial notification of a covered defect. If Tank is located outside
North America, PPA will reimburse reasonable labor and material necessary for the repair only. PPA is not
responsible for travel costs associated with International repair, nor any other International cost.
During the initial five years of Tank service life, PPA will reimburse reasonable costs associated
with rendering Tank accessible to PPA. Reimbursements, if any, may be made by credit for the purchase of
other Polyprene® tanks. All requests for reimbursements must be accompanied by a PPA purchase order.
After the initial five years of Tank service life, PPA will not reimburse for costs associated with rendering the
Tank available to PPA. After 10 years of service life, PPA will repair the Tank only at a PPA facility. PPA
has sole discretion as to repair of defects covered by this warranty, or replacement of the tank. PPA’s
responsibilities as described herein shall not exceed the amount of the original purchase price of the Tank; if
PPA replaces the Tank all further warranty obligations shall be void.
WHAT THIS WARRANTY DOES NOT COVER:
PPA’s warranty does not extend to Tanks which have been misused, abused, improperly installed,
inadequately secured or for which payment has not been made. PPA’s warranty neither extends to tanks
which have been improperly mounted nor which have been allowed to move vertically or horizontally in the
truck without proper hold down mechanism. The warranty is void if repairs or alterations to the Tank are
made by unauthorized persons, or the Tank serial numbers have been altered or defaced. PPA Tanks are
not to be used as pressure vessels. The water supply should be shut off as soon as water begins to exit the
overflow.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. PPA’S MAXIMUM OBLIGATION AND LIABILITY
UNDER THIS WARRANTY SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE PRESENT
PURCHASE PRICE FOR THE PPA TANK. PPA SHALL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE, WHETHER DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE
ARISING OUT OF BREACH OF THIS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY. Some
states do not allow limitations on how long an implied warranty will last or the exclusion or limitation
of incidental or consequential damages.
Tank # ___________________________
Vehicle# ___________________________
Shop Order #_________________________
Cust. P.O. # _________________________
SAMPLE
LIMITED WARRANTY
(Effective 11/01/2002)
SECTION 1 - WARRANTY TERMS. R•O•M Corporation (“R•O•M”) warrants that the
equipment and parts sold by it (collectively, the “Product”) will be free from manufacturing
defects for a period of 12 months from date of purchase provided that the Product is used under
conditions of normal use, that regular periodic maintenance and service is performed and that the
Product was installed in accordance with R•O•M’s instructions. The limited warranty is not
transferable in the event the Product is sold, traded or transferred to another party.
SECTION 2 - EXCEPTIONS TO WARRANTY TERMS.
2.1
R•O•M Robinson Shutters™:
a. Warranty period for manufacturing defects is 36 months from the date of purchase.
b. Warranty period for electrical components (except light bulbs) is 24 months from the
date of purchase.
c. Perfect Match Wet Paint System™

PPG Delta: Covered 100% for 84 months from date of purchase for excessive loss
of gloss caused from cracking, checking and hazing. Covered 100% for 84 months
from date of purchase for cracking or checking, peeling or de-lamination of the
topcoat or other layer of paint.

Sikkens Autocoat LV: Covered 100% for 84 months from date of purchase for
items directly related to durability and appearance of the topcoat (gloss, color
retention, cracking). Covered for 72 months from date of purchase, for items related
to the integrity of the entire coating system (adhesion, peeling), coverage will be
th
th
100% for the first 36 months from date of purchase, from the 37 month to the 48
th
month from the date of purchase coverage will be 50%, from the 49 month to the
nd
72 month from date of purchase coverage will be 25%.

2.2
Other: Contact factory.
LoadMaker™ (3” construction):
a. Core: For the life of the bulkhead, the core will not delaminate or break from flexural
movement along the length of the core.
b. DuroSeal Bottom Seal: For the life of the bulkhead, the DuroSeal will not wear
through due to abrasion.
2.3
Generation II™ and Center ZoneMaker™ (2” construction):
FM-7.2-119
Rev B
10/06/03
a. Core: For the period of 60 months from date of purchase, the core will not
delaminate or break from flexural movement along the length of the core.
b. DuroSeal Bottom Seal: For the period of 60 months from date of purchase, the
DuroSeal will not wear through due to abrasion.
SECTION 3 - EXCLUSIONS FROM WARRANTY.
3.1
This limited warranty does not cover normal maintenance, service and adjustments or
damage to Product relating to:
a. Accident, alteration, misuse, negligence, abuse, vandalism or physical damage;
b. Any repair, replacement or alteration by a facility not approved in advance by
R•O•M;
c. Improper installation (including electrical damage caused by improper installation),
failure to follow the installation instructions provided by R•O•M;
d. Use inconsistent with the instruction manual or abuse;
e. Use of equipment or parts not manufactured by R•O•M;
f. Fire, explosion, implosion, flood, earthquake, lightning strike, acid rain, chemical
fallout, catastrophic event, or other act of God or nature;
g. Exposure to severe environmental conditions or excessive heat;
h. Exposure to chemicals and other substances (other than cleaning agents specifically
recommended in the instruction manual);
i. Exposure to unintended uses and/or substances;
j. Acts or omissions of any carrier delivering the Products;
k. Any failure to care for or maintain the Products in accordance with the instruction
manual;
l. Damage to the R•O•M Robinson Shutters™ Perfect Match Wet Paint System™
resulting from or relating to:

Application or removal of stickers, decals, adhesive tapes or adhesives of any
kind; or
2
FM-7.2-119
Rev B
10/06/03

Accidents, scratches, abrasions, chips, bruises and gloss reduction to the
Perfect Match Wet Paint System™ caused intentionally, accidentally or by
normal vehicle use and maintenance; or

Hazing, chalking, loss of gloss or peeling of the Perfect Match Wet Paint
System™ caused by improper care, abrasive polishes, aggressive chemicals,
cleaning agents, heavy-duty pressure washing or aggressive mechanical wash
systems.
m. Damage to the LoadMaker™ or Generation II™ bulkhead resulting from excessive
compressive forces of any kind, or
n. Damage to the LoadMaker™ or Generation II™ DuroSeal resulting from any
puncture, cutting, or ripping.
SECTION 4 - CONDITIONS OF WARRANTY.
4.1
This limited warranty is conditioned upon and will be invalidated by failure to comply
with the following conditions:
a. The Product and any ancillary equipment, components or parts must be installed in
accordance with the instruction manual provided by R•O•M.
b. Regular maintenance and service must be performed on the Products;
c. The Products must be put to their intended use;
d. Replacement parts must be manufactured by R•O•M;
f. Fuses supplied with the R•O•M Robinson Shutters™ door ajar system must be
installed in accordance with the installation instructions;
g. Complete compliance with the claims procedure set forth in Section 5 below; and
h. R•O•M must have received full and timely payment of all invoices issued to the
customer.
SECTION 5 - NOTICE OF CLAIMS AND REIMBURSEMENT AND REPLACEMENT
POLICY.
5.1
Claims under this limited warranty must be in writing and presented to and received by
R•O•M Corporation at 6800 East 163rd Street, Belton, Missouri 64012 within the
applicable warranty period set forth in Sections 1 and 2 above. All claims must include
the serial number of the Product, the name of the purchaser, and the date the alleged
problem was discovered. Within 30 business days of receiving a written claim pursuant
to Section 5.1, a member of R•O•M’s staff will contact the customer and arrange for a
3
FM-7.2-119
Rev B
10/06/03
time and place for a R•O•M representative to inspect the Products, if necessary.
Alternatively, R•O•M may request the return of the Product.
If R•O•M instructs the customer to return the Products to R•O•M, the item will be
assigned a Return Goods Authorization (“RGA”) number and the item must be returned
to R•O•M within 30 days of the RGA number being assigned. If the item is not returned
within 30 days of the assignment of the RGA number, this limited warranty will
terminate and R•O•M will have no further liability or obligation with respect to that
Product.
5.2
After a representative of R•O•M inspects the Products or assesses the problem, R•O•M
will take appropriate action, in its sole discretion, to remedy the alleged problem. If the
claim is for a manufacturing defect, R•O•M must be satisfied, in its sole discretion, that
the Products were defective at the time it left R•O•M’s factory.
5.3
If R•O•M ships replacement parts prior to the receipt of the allegedly defective part, the
replacement part will be invoiced FOB Belton, Missouri and upon receipt of the allegedly
defective part, R•O•M will credit the customer’s account, if R•O•M determines, in its
sole discretion, that the returned part is covered by this limited warranty.
5.4
R•O•M will determine, in its sole discretion, the amount of time that it will reimburse the
customer for any labor associated with this limited warranty depending on the nature of
the claim. R•O•M will not reimburse any customer for labor connected with the removal
or reinstallation of adhesives, decals, stickers, tapes, etc. R•O•M will not reimburse any
customer for labor associated with driving to and from the job. The maximum amount
R•O•M will reimburse any customer for labor is $35.00 per hour and the maximum
amount of time it will pay for removal, replacement and reinstallation of the allegedly
defective Product is set forth below:







R•O•M Robinson Shutters™ and Parts:
 Shutter
¾ Hour
 Door Ajar Switch
¾ Hour
 Relay
½ Hour
 Inner Seal
1 ½ Hours
 Bottom Rail
½ Hour
 Slat Replacement
1 Hour

Other: (Contact factory)

LoadMaker™ and Parts: (Contact factory)

RoadwarrioR™ and Parts: (Contact factory)

LinksGuard™ and Parts: (Contact factory)
4
FM-7.2-119
Rev B
10/06/03
5.5
No reimbursement will be made without written authorization from R•O•M prior to any
corrective action being taken.
SECTION 6 - REMEDY.
6.1
The customer’s exclusive remedy under this limited warranty is the repair or replacement
of the Product, as determined by R•O•M in its sole discretion.
SECTION 7 - LIMITATION OF LIABILITY.
7.1
THE LIMITED WARRANTY DESCRIBED ABOVE IS THE ONLY WARRANTY
MADE BY R•O•M CORPORATION, AND SHALL BE IN LIEU OF ANY OTHER
WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND
BEYOND THE DESCRIPTION ON THE FACE HEREOF. R•O•M
CORPORATION SHALL NOT BE LIABLE FOR ANY OTHER DAMAGE OF
ANY KIND INCLUDING, BUT NOT LIMITED TO, PUNATIVE, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES
FOR LOST PROFITS, LOST SALES, OR INJURY TO PERSON OR PROPERTY.
NO REMEDY FOR SUCH DAMAGES SHALL BE AVAILABLE REGARDLESS
OF WHETHER SUCH CLAIM IS BASED ON CONTRACT, NEGLIGENCE,
TORT OR STRICT LIABILITY.
7.2
NO STATEMENT MADE BY ANY PERSON WITH RESPECT TO ANY
PRODUCT SHALL CONSTITUTE A WARRANTY, BE RELIED UPON ANY
CUSTOMER OR BE DEEMED PART OF THIS LIMITED WARRANTY OR
ANY SALE AGREEMENT BETWEEN R•O•M AND THE CUSTOMER.
5
FM-7.2-119
Rev B
10/06/03
LED Warranty
and
Returns
WTI’s LED Warranty Statement
Weldon Technologies Inc. LED lamps are guaranteed against mechanical, electrical and
physical defects for a period of ten-years from the date of installation to the original
purchaser. WTI’s LED lamps are guaranteed to be merchantable and fit for the ordinary
purposes for which such products are made. WTI will correct by repair or replacement,
at its discretion, equipment or parts which fail because of mechanical, electrical or
physical defects, provided that the LED has been properly handled and stored prior to
installation, properly installed and properly operated after installation, provided further
that the Buyer gives WTI written notice of such defects after delivery of the goods to the
Buyer. WTI’s obligation under this guarantee is limited to making repair or replacement
within a reasonable time after receipt of such written notice and does not include any
other costs such as the cost of removal of defective part, installation if repaired product,
labor or consequential damages of any kind, the exclusive remedy being to require such
new parts to be furnished. WTI reserves the right to assess a $50.00 no-fault-found fee
on any or lamps returned to WTI as defective units and found to be functional. In
addition, the OEM will have the option to have the lamps returned via a prepaid method
or disposed of at WTI’s facility.
To activate the ten-year warranty, appropriate warranty documentation must be
completed and returned to WTI within 90 days of vehicle delivery. The LED limited tenyear lamp warranty does not apply to damage associated with incompatible chemicals or
cleaners; cracked or damaged lenses or housings; poor, improper or faulting electrical
connection. This warranty applies to OEM-installed equipment only and applicable
service fees may apply. This excludes all 9186-series LED lamps.
RETURNS
All returns must be authorized in advance by Customer Service, with a Returned Goods
Authorization (RGA) number assigned. Goods must be returned freight prepaid. All
items shipped without an RGA number will be refused and the sender will be responsible
for return freight costs. In order to properly repair a product, it is absolutely necessary to
receive detailed information specifying the reason the product is being returned.
Weldon Technologies, Inc.
Toll-Free 1.800.989.2718
www.weldoninc.com
GENERAL WARRANTY
Products of Weldon Technologies, Inc. are guaranteed against mechanical, electrical and
physical defects (excluding consumable components) for a period of one year from the
date of installation or a maximum of two years from the date of shipment and are
guaranteed to be merchantable and fit for the ordinary purposes for which such products
are made. Weldon will correct by repair or replacement, at its discretion, equipment or
parts which fail because of mechanical, electrical or physical defects, provided that the
goods have been properly handled and stored prior to installation, properly installed and
properly operated after installation, provided further that Buyer gives Weldon written
notice of such defects after delivery of the goods to Buyer. Weldon may examine any
goods upon which a claim is made in the same condition as when defect therein is
discovered, and may require the return of the goods to establish any claim. Weldon’s
obligation under this guarantee is limited to making repair or replacement within a
reasonable time after receipt of such written notice and does not include any other costs
such as the cost of removal of defective part, installation of repaired product, labor or
consequential damages of any kind, the exclusive remedy being to require such new parts
to be furnished. Weldon’s liability under no circumstances will exceed the contract price
of goods claimed to be defective. Any returns under this guarantee are to be on a
transportation charges prepaid basis. For products not manufactured by, but sold by
Weldon, warranty is limited to that extended by the original manufacturer.
THIS IS WELDON’S SOLE GUARANTEE AND WARRANTY WITH RESPECT TO
THE GOODS; THERE ARE NO EXPRESS WARRANTIES OR WARANTIES OF
FITNESS FOR ANY PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES
OF FITNESS FOR ANY PARTICULAR PURPOSE OR ANY INPLIED
WARRANTIES OTHER THAN THOSE MADE EXPRESSLY HEREIN. ALL SUCH
WARRANTIES BEING EXPRESSLY DISCLAIMED.
Vehicle Multiplex Warranty
Weldon Technologies Inc.
Warranties: The Vehicle Multiplex (V-MUXä) system of Weldon Technologies, Inc.
manufacture installed in OEM body builder name’s vehicle is guaranteed
against mechanical, electrical and physical defects (excluding lamps, switches,
and electrical display screens) for a period of four years from the date of
installation and is guaranteed to be merchantable and fit for the ordinary
purposes for which such products are made. This warranty is valid only for
those OEM body builders that have completed and received VCI (V-MUX
Certified Installation) Level 1 or Level 2. Without VCI, WTI offers a 30-day partsonly warranty on V-MUX hardware. Weldon will correct by repair or
replacement, at its option, equipment or parts which fail because of mechanical,
electrical or physical defects, provided that the goods have been properly
handled and stored prior to installation, properly installed and properly operated
after installation, provided further that Buyer gives Weldon written notice of such
defects after delivery of the goods to Buyer. Weldon may examine any goods
upon which a claim is made in the same condition as when defect therein is
discovered, and may require the return of the goods to establish any claim.
Weldon's obligation under this guarantee is limited to making repair or
replacement within a reasonable time after receipt of such written notice and
does not include any other costs such as the cost of removal of defective part,
installation of repaired product, labor or consequential damages of any kind, the
exclusive remedy being to require such new parts to be furnished. Weldon's
liability under no circumstances will exceed the contract price of goods claimed
to be defective. Any returns under this guarantee are to be on a transportation
charges prepaid basis. For products not manufactured by, but sold by Weldon,
warranty is limited to that extended by the original manufacturer.
Warranty - Electrical Display Screen - The Vacuum Fluorescent Display (VFD) or
the Electrical Display Screen (Vista display) which is (or may be) provided as
part of the Vehicle Multiplex (V-MUX) System of Weldon manufacture installed
in OEM body builder name is warranted for a period of one year from date of
installation. For years two through four, the Electrical Display Screen’s warranty
covers WTI’s repair labor only. Weldon's obligation under this guarantee is
limited to making repair or replacement within a reasonable time after receipt of
such written notice and does not include any other costs such as the cost of
removal of defective part, installation of repaired product, labor or consequential
damages of any kind, the exclusive remedy being to require such new parts to
be furnished.
l Page 1 of 2
V-MUXä Warranty Statement
08/06/01
Warranty Repairs: EMS or fire apparatus operators requiring warranty repairs on
the Vehicle Multiplex (V-MUX) System of Weldon manufacture installed in OEM
body builder name vehicle should contact OEM body builder name’s Customer
Service. All repairs and / or exchanges performed on the V-MUX System must
be routed through and coordinated by OEM body builder name.
THIS IS WELDON'S SOLE GUARANTEE AND WARRANTY WITH RESPECT
TO THE GOODS; THERE ARE NO EXPRESS WARRANTIES OR WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE OR ANY
IMPLIED WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE
OR ANY IMPLIED WARRANTIES OTHER THAN THOSE MADE EXPRESSLY
HEREIN. ALL SUCH WARRANTIES BEING EXPRESSLY DISCLAIMED.
Limitation of Liability: Neither Weldon nor its suppliers shall be liable, whether
in contract, warranty, failure of a remedy to achieve its essential purpose, tort
including negligence, strict liability, indemnity, or any other legal theory, for loss of
use, revenue or profit, or for cost of capital or of substitute use of performance, or
for indirect, special, liquidated, incidental or consequential damages, or for any
other loss or cost of a similar type, or for claims by Purchaser for damages of
Purchaser’s customers.
Patents: Weldon shall pay costs and damages finally awarded in any suit against
Purchaser to the extent based upon a finding that: the design or construction of
the goods as furnished infringes a United States patent (except infringement
occurring as a result of incorporating a design or modification at Purchaser’s
request), provided that Purchaser promptly notifies Weldon of any charge of
infringement, and Weldon is given the right at its expense to settle such charge
and to defend or control the defense of any suit based upon such charge.
THIS PARAGRAPH SETS FORTH COMPANY’S ENTIRE LIABILITY WITH
RESPECT TO PATENTS.
Governing law and Assignment: The laws of the State of Ohio shall govern the
validity, interpretation, and enforcement of this contract. Assignment may be
made only with written consent of both parties.
l Page 2 of 2
V-MUXä Warranty Statement
08/06/01
USER DIRECT WARRANTY
(FOR AUTOMOTIVE PRODUCTS ONLY)
Whelen Engineering Company, Inc. warrants products of its manufacture against defects in material and workmanship. This is provided that the product has been installed and operated in accordance with the manufacturer’s recommendations. During the warranty period (see below) the Factory Repair
Center or an Authorized Whelen Repair Center* will repair or replace (at its option) any parts or electronic assemblies of the unit which disclose a defect
in material or workmanship. The Repair Center will return the repaired unit, transportation cost prepaid.
The above warranty is between the end consumer (ultimate user) and Whelen Engineering Company, Inc. (manufacturer). No prior authorization is
required for returning Whelen products for warranty consideration. Each Whelen product sold is covered only by the official warranty in effect at time of
purchase.
This warranty is not applicable to any Whelen product that has failed due to abuse, misuse, improper installation, excessive voltages, or alterations to
the product that affects, in the manufacturer’s judgment, intended use and service. Whelen will not be held liable for any incidental or consequential
damages, and assumes no responsibility or liability for expenses incurred in the removal and/or re-installation of products requiring service and/or repair;
nor the packaging, handling, and shipping to the Factory Repair Center or Authorized Whelen Repair Center*; nor for the handling of products returned
from the repair center after service or repair.
There are no other warranties, expressed or implied, including, but not limited to, any implied merchantability or fitness for a particular use.
All incandescent and halogen bulbs, polycarbonate/plastic materials, radar products, aviation equipment, industrial products and high power voice/siren
systems are not covered by this warranty (see applicable warranty statement). This warranty will be void when using or substituting other than all-genuine Whelen system components such as remote head assemblies, xenon flash tubes, shielded cables or strobe power supplies.
Whelen Engineering Company, Inc. reserves the right to discontinue, modify, or upgrade any products of its manufacture with design improvements without prior notice.
This warranty gives you specific rights, and you may also have other rights which vary from state to state.
WHELEN ENGINEERING COMPANY ELECTRO-MECHANICAL AND STROBE PRODUCTS
2-YEAR WARRANTY
Whelen products are covered by a direct warranty for up to two years from date of purchase (or a maximum three years from date of manufacture). In
accordance with the policy statement described herein, the unit may be returned directly to the factory or to an Authorized Whelen Repair Center* for
warranty consideration.
HDP / 5-YEAR WARRANTY
Whelen Automotive Sirens, Non Lightbar Strobe Power Supplies and LED Products, bearing the official HDP label and manufactured
to HDP standards, are covered by a direct warranty for up to five years from date of manufacture. In accordance with the policy statement described herein, the unit may be returned directly to the factory or to an Authorized Whelen Repair Center* for warranty consideration. LED diodes will be warranted when 10% or more of the total LED’s within the complete product or device no longer illuminate properly.
*3 YEAR WARRANTY — SPEAKER DRIVER & HEAVY DUTY MOTOR ASSEMBLY
Whelen 100 Watt siren speaker drivers and heavy duty motor assemblies (so marked) are covered by a direct warranty for up to three years from date
of manufacture, subject to the conditions and steps described herein.
*NEW WARRANTY — LIGHTBAR POWER SUPPLY
Effective 3/15/01, all repairable warranty and non-warranty Edge® style lightbar strobe power supplies will be replaced with a compatible new power
supply. If out of warranty but less than 7 years old, the charge will be a flat fee of $85.00 (warranty for standard power supply is 2 year and heavy duty
(HDP) power supply is 5 years). This is subject to the conditions and steps described herein.
12 MONTH DIRECT WARRANTY — XENON FLASH TUBES
(Except Flash Tubes from 1000/2000/3000 & VP Series which are covered by a 6 month warranty)
If the Xenon flash tube component of a “Whelen” brand (not from 1000/2000/3000 or VP Series) product is returned to Whelen within 12 months of the
date which is affixed to the flash tube, Whelen will replace that flash tube free of charge ONE TIME ONLY, subject to the conditions and steps herein.
Whelen “Gold Medallion” flash tubes carry a 24 month warranty. Whelen will pay ground transportation from Whelen’s factory or Authorized Whelen
Repair Center* to the customer via U.P.S. where available (in the Cont. U.S.).
12 MONTH EXTENDED WARRANTY — WHELEN REPAIRED STROBE POWER SUPPLIES
Whelen offers to repair or replace, free of charge, any part of its strobe light power supplies that have been repaired by Whelen within 12 months & are
less than 5 years old, subject to the conditions and steps herein. Whelen will pay ground transportation from Whelen’s factory or Authorized Whelen
Repair Center* to the customer via U.P.S. where available (in the Continental U.S.).
WHELEN ENGINEERING COMPANY OUT-OF-WARRANTY FACTORY REPAIR PROGRAM:
If found to be repairable, the Whelen Factory Repair Center (only) will repair Non Lightbar electronic strobe power supply for $55 each. This does not
include replacement of any other electro-mechanical parts including flash tubes, polycarbonate domes, motors, or hardware items.
Follow the “Steps To Be Taken For Return” noted below, and include a check or money order for $55 for each unit returned.
For Whelen products older than 10 years, repair charges will be determined upon examination only. Contact factory service center for further details.
STEPS TO BE TAKEN FOR WARRANTY RETURN:
1)
2)
3)
4)
5)
Whelen products are to be returned freight prepaid to the:
Whelen Factory Repair Center Building B,
Route 145 Winthrop Road, Chester, CT 06412-0684;
or an Authorized Whelen Repair Center*. Do not ship by bus.
A copy of the sales receipt must be returned with the defective unit to qualify for warranty coverage
from date of purchase.
Include a short statement explaining the problem.
Include your name, address, and day-time telephone number.
Whelen and its Authorized Repair Centers will via U.P.S. ship back the repaired unit freight prepaid,
usually within a few days after its receipt.
®
ENGINEERING COMPANY, INC.
ROUTE 145, CHESTER, CT 06412-0684
TELEPHONE: (860) 526-9504
FACSIMILE: (860) 526-4078
— EFFECTIVE 3/15/01, REPLACES ALL PREVIOUSLY PUBLISHED SERVICE POLICIES —
* The only AUTHORIZED WHELEN REPAIR CENTER(S) are predetermined by the Whelen Factory via official listing obtained from Whelen Engineering Company, Chester, CT.
*New/Revised
10250F-041001
© 2001 Whelen.
Fire Truck Cab Structure
Limited Warranty
What This Limited Warranty Covers
This warranty covers repair or replacement, at the sole option of Spartan Motors USA, Inc. (hereinafter Spartan), of any part of your
Spartan cab in which a nonconformity in materials or workmanship appears under normal use, where maintenance has been performed
as stated in the Emergency Response Chassis Operation & Maintenance Manual, or during servicing of the vehicle operated in the United
States and/or Canada within the limited warranty period. The cab is defined as a modular structure, excluding all hardware, seats,
mechanical items, electrical items, and paint finishes. REPAIR OR REPLACEMENT OF CAB COMPONENTS IS THE EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY.
Coverage under this warranty is not subject to proration or deductibles.
How Long the Limited Warranty Lasts
The cab original limited warranty is in effect for a period of 10 years or 100,000 miles (or 161,290 kilometers), whichever occurs first,
from the date of delivery of the completed fire truck to the first end user, regardless of subsequent ownership. If the date of delivery to
the end user is more than 24 months beyond the chassis VDM and/or the truck has been driven 7,501 or more miles, the cab structure
warranty will be deemed to have started on the chassis VDM (Vehicle Date of Manufacture.) This limited warranty is not valid if the
odometer is disconnected, or its reading has been altered, or actual mileage cannot be determined.
Who is covered
This limited warranty covers the OWNER of a vehicle equipped with a 2017 model year Spartan chassis, except for the Metro Star-RT
model line which is covered by its own specific warranties. THIS LIMITED WARRANTY DOES NOT COVER A CHASSIS THAT HAS BEEN SOLD
BY AN OWNER OTHER THAN SPARTAN BEFORE IT BECOMES A COMPONENT IN A COMPLETE VEHICLE.
How to Obtain the Limited Warranty
The original retail purchaser is responsible for submitting, or having the vehicle dealer submit, a Chassis Limited Warranty Registration
form to Spartan within 30 days of the date of delivery. This form is located on the Spartan Motors CD or USB flash drive supplied with
your vehicle, or may be completed on-line at www.spartanchassis.com/cps/warranty/online_registration.asp. THIS LIMITED WARRANTY
IS NOT VALID IF CHASSIS LIMITED WARRANTY REGISTRATION FORM IS NOT SENT TO SPARTAN WITHIN 30 DAYS AFTER THE DATE OF
DELIVERY TO THE FIRST END USER OR ANY SUBSEQUENT OWNER.
How to Get Service
See chassis and cab general limited warranty
What This Warranty DOES NOT Cover
This warranty covers only repair or replacement of any part of a Spartan cab structure in which a nonconformity in materials or
workmanship appears. Spartan will not replace the fire truck or repurchase the fire truck from you. Some examples of items NOT
COVERED by this limited warranty include:
Normal maintenance.
Damage caused by, but not limited to, failure to follow the required or recommended maintenance schedule, failure to ensure
operating parameters are maintained, and failure to follow operating instructions. Maintenance schedules and operating
instructions are found in the Spartan Motors Operation & Maintenance Manual provided with your chassis.
Additions or accessories not originally installed by Spartan, including ancillary equipment used in firefighting, and any problems
resulting from such additions or accessories.
Installation of any “aftermarket” devices or modification of the cab by welding, cutting or splicing without Spartan’s prior express
written approval and any problems resulting from such installation or modification.
Damage caused by, but not limited to, abuse or neglect (e.g. overloading, driving over curbs, or exposure to corrosive or flooded
environments).
Damage caused by, but not limited to, collision, fire, theft, vandalism, or acts of God.
Incidental expenses such as, but not limited to, loss of use, inconvenience, loss of time, vehicle rental, lodging or travel costs, etc.
Damage to a Spartan vehicle that is leased or rented to a second party.
Cab components damaged as a result of corrosion, including, but not limited to exposure to salt, acidic material, or other damaging
chemicals.
ALL LIMITED WARRANTY WORK MUST BE AUTHORIZED BY SPARTAN BEFORE REPAIRS ARE MADE.
THIS WARRANTY IS FURTHER LIMITED by the terms and conditions stated in the Fire Truck Chassis and Cab Limited Warranty in sections
titled "Limitation on Damages", "Limitation on Implied Warranties", and "Arbitration Provision". Please review these provisions carefully
as they will further limit warranty.
Spartan FTCab0017 R25September15
Spartan Motors USA, Inc.
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