User guide: xenta AUTONOM

User guide
xenta AUTONOM
Table of contents
1
1.1
1.2
1.3
Security requirements
Electromagnetic compatibility
Where wireless technologies are used
CE declaration of conformity
3
3
3
4
2
Product info
2.1 POS terminal overview
2.2 Customer terminal overview
2.3 Display symbols
2.4Abbreviations/Information
2.5 Payment procedure with ep2
2.6 Technical information
5
5
6
7
9
10
11
3Commissioning
3.1Installation
3.2 Configuration/Initialization
3.3Setup
12
12
13
14
4
Menu tree (illustration)
4.1 Main menu
4.2Transactions
15
15
16
5Functions
5.1 Cashier: purchase
5.2 Cashier: manual recording of the card data
5.3 Customer handling: card without PIN
5.4 Customer handling: card with PIN
17
17
18
19
20
6
Methods of payment
6.1 Purchase authorised per telephone
6.2Reversal
6.3Credit
6.4 Reservation/Purchase reservation
6.5 Tip/Cash advance
6.6 Mail order/Other transactions
21
21
22
23
24
25
26
7Balances
7.1 Start user shift/end user shift, daily closing, data transmission
27
27
8
Queries (totals), settings
28
9
9.1
9.2
9.3
9.4
Maintenance and handling
Printer settings
Care and maintenance
Identifying and solving errors
Changing the paper roll
29
29
30
31
32
2
1 Security requirements
1.1 Electromagnetic compatibility
When connecting additional or other components the “Electromagnetic Compatibility Directive” (EMC) must be adhered to.
1.2 Where wireless technologies are used
While driving
Radio frequencies can interfere with electronic
systems in vehicles, such as car radios or security devices, etc.
Hearing aids
Under certain circumstances, terminals can
cause some hearing aids to malfunction. Contact the dealer/manufacturer of your hearing aid.
Vehicles equipped with airbags
An enormous force is released when airbags are
activated. Therefore, do not place the terminal in
the area above the airbag or in the space in which
the airbag could deploy. Terminals that are
improperly installed can cause serious injury
upon deployment of an airbag.
Other medical equipment
If you use a medical device, please contact the
manufacturer to determine whether it is sufficiently protected against electromagnetic
waves. If necessary, your attending physician
could be helpful in obtaining this information.
Equipment is often used in hospitals, medical
offices and other facilities which is highly sensitive to external electromagnetic waves. Do not
use the terminal in such locations.
Electronic devices
Most morn electronic devices, such as those
used in hospitals and vehicles, are protected
against radio frequencies. However, this is not
the case with all electronic devices. Do not use
your terminal in the proximity of medical equipment without obtaining prior permission.
Heart pacemaker/other medical devices
Terminals can affect the functioning of implanted
heart pacemakers and other medically implanted
devices. Patients with a heart pacemaker should
be informed that the use of terminals in the
immediate vicinity of a pacemaker can lead to
malfunctions. Do not pass the terminal over the
pacemaker. The risk of a malfunction however, is
minor if a minimum distance of 15 cm between
the terminal and the pacemaker is maintained. If
you suspect that malfunctions are occurring, put
the terminal aside. If necessary, consult your cardiologist. If other medical devices are used in or
on the body, then the equipment manufacturer
should be consulted as to whether such devices
are sufficiently protected against radio frequency
signals. Do not use the terminal where the devices
are implanted.
Aeroplanes
To avoid interfering with the communication
systems, do not use the terminal during the
flight. Only activate the terminal on the ground
with permission from the ground personnel.
Potentially explosive areas
Do not use the terminal in explosive zones or
­areas bearing signs with “Switch off sending/­
receiving devices”. Do not use the terminal in
such potentially explosive locations.
Appropriately marked locations
Follow instructions and do not use the terminal
in locations with obvious signs and instructions
prohibiting such use.
3
1.3 CE declaration of conformity
The CE declaration of conformity is found on the
SIX Payment Services homepage at:
www.six-payment-services.com
Every effort has been made to ensure that the information in
this document is complete and exact at the date of printing.
Further developments in the field of electronic payment traffic
and technological progress could result in changes that might
deviate from the description in this user guide.
Consequently, SIX Payment Services Ltd accepts no responsibility for the information provided in the operating instructions
being current, complete or correct. Further­more, to the extent
permitted under the relevant legal provisions, SIX Payment
Services Ltd accepts no responsibility in connection with the
operating instructions.
The menu navigation on the terminal has been designed to
be self-explanatory, making this document necessary only in
case of emergency.
The latest version of the user guide, together with any updates,
can be found on our homepage at:
www.six-payment-services.com
4
2 Product info
2.1 POS terminal overview
Thermal printer
Display
The next step to be taken is always shown on
the display.
Navigation buttons
You can use these three buttons to navigate
through the menu (up/down/confirm).
<STOP> button
Active procedures can be stopped using this
button.
<CORR> button
Incorrect entries can be corrected using the
<CORR> button.
<OK> button
All entries must be confirmed using the <OK>
button.
5
2.2 Customer terminal overview
Chip reader
For chip cards.
Magnetic strip reader
For cards with magnetic strips.
Display
The next step to be taken is always shown on
the display.
Navigation buttons
You can use these three buttons to navigate
through the menu (up/down/confirm).
<STOP> button
Active procedures can be stopped using this
button.
<CORR> button
Incorrect entries can be corrected using the
<CORR> button.
<OK> button
All entries must be confirmed using the <OK>
button.
Contactless reader (RFID)
For contactless paying.
6
2.3 Display symbols
WLAN
Only appears if a WLAN card (optional) is installed and WLAN communication is
also in use.
WLAN is connected to an access point, the IP address is valid, and the reception
strength is 100%.
WLAN is connected to an access point, the IP address is valid, and the reception
strength is greater than 66%.
WLAN is connected to an access point, the IP address is valid, and the reception
strength is greater than 33%.
WLAN is connected to an access point, the IP address is valid, but reception
is poor.
! If the WLAN symbol flashes, there is a connection to the access point, but the IP address is invalid.
! If the WLAN symbol does not appear, either WLAN is not available or there is no connection to
the access point.
PSTN
PSTN communication is active and online (the connection is live).
! If the PSTN symbol flashes, the PSTN connection is active but communication between the host
and the terminal is interrupted (DCD not active).
! If the PSTN symbol does not appear, PSTN is either not in use or not available.
ISDN
Only appears if an ISDN card (optional) is installed and ISDN communication is
also in use.
ISDN communication is online (PPP is active).
! If the ISDN symbol flashes, the terminal is attempting to set up an ISDN connection.
! If the ISDN symbol does not appear, ISDN is either not in use or not available.
Ethernet
The Ethernet cable is plugged in and the terminal has a valid IP address.
! If the Ethernet symbol flashes, the Ethernet cable is plugged in, but the terminal does not have
a valid IP address.
! If the Ethernet symbol does not appear, either the cable is not plugged in or Ethernet is not available
7
GSM/GPRS
Reception
strength
Only appears if a GPRS card (optional) is installed and GPRS communication is
also in use.
There is a connection to the network and the reception strength is 100%.
There is a connection to the network and the reception strength is greater than
80%.
There is a connection to the network and the reception strength is greater than
60%.
There is a connection to the network and the reception strength is greater than
40%.
There is a connection to the network and the reception strength is greater than
20%.
! If the GSM/GPRS symbol does not appear, GSM/GPRS is not assigned to a network or reception
is too poor to set up a connection.
The reception strength is supplemented by one of the two symbols shown below.
GSM is in use, GPRS is not available/in use.
! If the GSM/GPRS symbol flashes, it is in use but offline.
GSM/GPRS is in use (GPRS mode).
! If no supplementary symbol appears, GSM/GPRS is not available.
GSM/GPRS
Data transmission
This symbol always appears together with a communication symbol. It shows
that a transaction is running.
This symbol appears with either the Ethernet or the WLAN symbol. It shows that
a secure connection is active.
8
2.4Abbreviations/Information
Cards with a chip
Cards which store the information needed for electronic payment on a chip
must be inserted in the chip reader.
Cards with a
­magnetic strip
Cards which store the information needed for electronic payment on a
magnetic strip must be pulled through the swipe reader.
CC
Computer centre
CCC
Credit card company
CrC
Credit cards
CVC/CVV
Card Verification Code /Card Verification Value number used to identify the
card.
EFT/POS
Electronic fund transfer at the point of sale.
EMV
Global specifications from Eurocard, MasterCard and VISA based on a chip
card.
ep2
<EFT/POS 2000>, Swiss standard based on the EMV standard in electronic
payment traffic.
GPRS
General Packet Radio Service (GPRS) is a packet-oriented transmission
service that is used in the field of mobile telephone systems.
GSM
Global Standard for Mobile Communications
Online transaction
An online transaction is always directly authorised at the CCC.
Offline transaction
An offline transaction is authorised in interdependence with the card and
terminal risk ­management (e.g. if the amount of the previous transactions is
less than the card limit or if the amount is less than the terminal floor limit
on the card, etc.).
PF
PostFinance (Switzerland)
PIN
Personal Identification Number
PIN-based
­transaction
For a PIN-based transaction, the customer must enter his/her PIN at the
point of sale during the payment process.
PSTN
Analogue telephony
PSW
Password
PUK
Personal Unblocking Key
Tip
Tip
TRM
Terminal
TRX
Transaction
WLAN
A Wireless Local Area Network is a “wireless” local radio network, which
generally refers to a standard within the IEEE 802.11 family.
9
2.5 Payment procedure with ep2
The payment process at the point of sale is standardised for all cards with ep2. A variety of card
types are in cir­culation today. Many card issuers
intend to provide their customers with EMV chip
cards in the coming years.
– Cards for which the card information is only
present on the magnetic strip must be pulled
through the swipe reader.
– Cards with a chip must be inserted in the
chip card reader.
– If a chip card is pulled through a swipe
reader, the customer is prompted to insert it
in the chip reader.
– If a card with a magnetic strip is inserted in a
chip reader, the message “Card unknown”
is displayed. The customer must pull the card
through the swipe reader.
Payment functions
ep2 offers a full range of transaction modes and
functions. The transactions activated on your
terminal are determined by the settings in the
service centre as global parameters and by the
individual card processors.
e.g. Tip:
This transaction type is often used in the hotel
and ­restaurant industry. In the retail business,
however, it is unnecessary.
– Depending on the payment function and
credit card processor, different minimum/
maximum amounts, day limits, etc. can be
defined.
– Functions are described in general in this
document. Please note that some transaction
modes and functions may be inactive on
your device.
Caution for offline transactions!
Offline transactions are stored in the security
section of your terminal and submitted to the
card processor by means of the daily closing.
This can be carried out manually by the terminal
operator or automatically.
Should the security section of the device be
defective, intentionally damaged or stolen,
the stored transactions will be lost.
For this reason, we recommend that you:
– Meticulously retain all sales slips.
– Carry out a daily closing every day or more
often.
– Always carry out a daily closing before­
­making i­nstallation changes, etc.
– Always carry out a daily closing for anticipated longer absences from the business.
– A closing must be carried out for seasonal
operations, at the end of the season.
10
2.6 Technical information
Operating temperature
0 °C to 50 °C
Humidity (not condensing)
20% to 85%
Power supply
100–240 VAC 50/60 Hz /0,7 A
11
3Commissioning
3.1Installation
– Position the device at its intended location
– Connect the device.
Always plug in the power supply last!
–Cable:
! Only the original cables delivered with the
product should be used.
– ISDN: black cable with an RJ45 plug on
both ends.
– PSTN: Analog telephone cable with meter
pulse filter (TT83 jack)
– Electric cable: black two-pole plug.
! Always attach power cable to POS terminal.
Customer terminal
POS terminal
Ethernet (LAN) connection
PSTN analogue
POS terminal
Cable conduits
Power connection
Customer terminal
Completed installation
The terminal starts up and reports with an
acoustic ­signal when it is ready to operate. The
terminal can then be initialized in accordance
with the separate configuration sheet.
12
3.2 Configuration/Initialization
Commissioning
The terminal is provided to you in a non-configured state and must be configured to be operable.
Please read the configuration sheet delivered
with the device. It contains all specific data for
your terminal. The terminal configuration procedure is described in detail in the configuration
sheet. Initialization requires several ­minutes.
Wait until the terminal displays the welcome
message.
Subsequent initialization
Should it be necessary to re-initialize a device
for any reason, proceed as outlined on page 14.
Key
The following symbols are used in the descriptions in this document.
..............
Function selection by choosing the corresponding number or using the
cursor and the <OK> button.
Insert card.
Depending on the card type, it must be inserted in the chip card reader,
held up to the contactless reader or pulled through the magnetic swipe
reader.
Remove card.
Sales slip printout.
Request the customer’s signature.
Processing and/or communication.
Manual entry of the card data.
Press function button.
13
3.3Setup
<STOP> <5> Setup Password is requested
You can enter the terminal’s main menu using the <STOP> button. Select the “Setup” function <5>.
The following terminal-specific functions can be carried out.
The following functions require a password.
<STOP> <5> <1>
Configuration
The terminal calls the service centre and obtains the latest configuration parameters in the event
that they have changed.
<STOP> <5> <2>
You can re-initialise individual or all card providers.
Initialisation
<STOP> <5> <3>
SW update
The terminal calls the service host and downloads the latest software version, if one exists. The
software download may require several minutes. Please be patient and do not unplug the terminal.
<STOP> <5> <4>
This function is only available to the service technicians and is password-protected.
<STOP> <5> <5>
The terminal ID and the current software version are displayed.
<STOP> <5> <6>
The current configuration can be printed out.
Please note that the detailed printout may require a great deal of paper.
Trm reset
Info
Print config
<STOP> <5> <7>
Print error log
The error messages log can be printed out.
We recommend that you use this function only if prompted to do so by our hotline.
<STOP> <5> <8>
Print hardware info
This function is only available to service technicians and is password-protected.
<STOP> <5> <9>
System
This function is only available to the service technicians, and we recommend that you only use the
function if requested to do so by our hotline.
14
4 Menu tree (illustration)
4.1 Main menu
To enter the menu tree below, press the <STOP> button.
Main menu
<1> Transactions
Balances
<2> Balances
<1> Start user shift
<3> Queries
<2> End user shift
<4> Settings
<3> Daily closing
<5> Setup
<4> Transmit trx data
Queries
<1> Shift counter
<2> Daily counter
<3> TRX log info
Language
<4> Print DCC rates *
<1– 4> E/D/F/I
<5> Print last ticket
Settings
<1> TRM language
Display
<2> Display
<1> Contrast
<3> Printer
Setup
<1> Configuration
Print config
<2> Initialisation
<1> Simple
<3> SW update
<2> Detailed
<4> TRM reset
<5> Info
System
<6> Print config
<1> Network Info
<7> Print error log
<2> HW Check
<8> Print HW info
<3> Reboot Terminal
<9> System
Access only with your password. You can find this on the
configuration sheet delivered with your terminal.
Access only for service technicians.
* This function may not be activated depending on the CCC.
15
4.2Transactions
Transactions
<1> Purchase
<2> Phone authorised
<3> Reversal
<4> Credit
<5> Reservation
<6> Purchase reserv
<7> Tip
<8> Cash advance
<9> Mail order
<0> Other transact.
Other transactions
<1> Phone order
<2> Purch. forced acc.
<3> Reserv. adjustm.
<4> Conf. phone auth.
Access only with your password. You can find this on the
configuration sheet delivered with your terminal.
16
5Functions
5.1 Cashier: purchase
<1> Purchase
The purchase is the most common transaction
type in electronic payment traffic.
– Depending on the CCC, minimum/maximum
amounts, day limits, etc. may vary.
– The “manual recording of card data” and
“sub­sequent cancellation” functions are
either activated or deactivated, depending on
the CCC.
Cashier handling
1.
Press “1” to activate the “Purchase” function.
1 : Purchase
2.*
If the “foreign currency” function is activated on your terminal, you must
select the desired currency.
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
Amount
Sample sales slip: certain fields may differ
according to the purchase type.
Company Example
Example street 88
1234 Example
DD.MM.YYYYHH.MM.SS
Purchase
Processing company
XXXX 123456 1234
2
Expiry date:MM.YY
Trm-Id:12345678
Akt-Id:00000001
AID:A99999999999
Trx. Ref-No:
99999999999
Trx. Seq-Nr.:
12345
Aut. Code:
123456
EPF:ABC123ABC123ABC
Total-EFT USD:
123.45
Your company data that will be printed out on the
sales slip.
Transaction date and time.
Customer card information: certain digits are
shown with an X for data protection (depends on
the CCC).
Customer card expiry date.
Transaction information for unambiguous identification of the transaction.
Amount
17
5.2 Cashier: manual recording of the card data
Manual recording of the card data
Should a credit card be unreadable, the card
data can be recorded manually.
To do so, you need the card number, the expiry
date, and for newer cards, the CVC/CVV (Card
Verification Code/Card Verification Value). This
3-digit code is printed on the reverse side of the
card (the last three numbers).
After you have chosen the transaction mode and
confirmed this by pressing <OK>, manual recording can be activated using the corresponding
function button.
Cashier handling
1.*
If the “foreign currency” function is activated on your terminal, you must
select the desired currency.
<Currency>
* Menu appears only if two or more currencies are activated.
2.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
3.
Press the “Manual” button for manual recording.
4.
Enter the card number and press <OK>.
5.
Enter the card expiry date and confirm with <OK>.
Expiry date
6.
Enter the CVC2 respectively CVV2 and confirm with <OK>.
Tip! For cards without a CVC, press <OK> without entering the CVC.
CVC2/CVV2
if present
7.
Payment is recorded and authorised online, if this function is activated.
8.
A sales slip is printed out.
The sales slip must be signed by the customer.
9.
If a copy is desired press 1.
If no copy is desired press 2.
If no button is pressed, the copy will be automatically printed out after
10 seconds.
Amount
Card number
1 : Copy
or
2 : No copy
Example:
Credit card
Card number
Reverse side of card
1234 567
5404 3521 4589 5038
09-09
John Example
Expiry date
CVC2/CVV2
18
5.3 Customer handling: card without PIN
After the cashier enters the amount, the customer is prompted to use his or her card.
Depending on the card type, the two following
procedures are possible:
– Customer handling: card without PIN.
– Customer handling: card with PIN
(see page 20).
Customer handling – card without PIN
1.
Depending on the card type, it must be inserted in the chip card reader,
held up to the contactless reader or pulled through the magnetic swipe
reader. If the customer uses the wrong reader for his or her card, that person
is instructed to use the proper reader.
2.
Enter the amount. Confirm with <OK>.
3.
Payment will be recorded and systematically authorised online.
Chip cards: the card must remain inserted in the chip reader throughout
the transaction, until the request to remove it ­appears.
4.
A sales slip is printed out.
The sales slip must be signed by the customer.
5.
If a copy is desired press 1.
If no copy is desired press 2.
If no button is pressed, the copy will be automatically printed out after
10 seconds.
1 : Copy
or
2 : No copy
19
5.4 Customer handling: card with PIN
Customer handling – card with PIN
1.
Depending on the card type, it must be inserted in the chip card reader,
held up to the contactless reader or pulled through the magnetic swipe
reader. If the customer uses the wrong reader for his or her card, that person
is instructed to use the proper reader.
2.
The amount is displayed in the foreign currency and the customer is
prompted to enter the PIN-code (4 to 6 digits) and to confirm with <OK>.
If the amount is incorrect, the transaction can be aborted using <STOP>
if no purchase is made.
Timeout: the process will be aborted if processing does not occur within
30 seconds.
3.
Payment is recorded and systematically authorised online.
4.
For chip cards, the customer will be prompted to remove the card.
<PIN>
Chip cards: the card must remain inserted in the chip reader throughout
the transaction until the request to remove it ­appears.
5.
A sales slip is printed out.
6.
If a copy is desired press 1.
If no copy is desired press 2.
If no button is pressed, the copy will be automatically printed out after
10 seconds.
1 : Copy
or
2 : No copy
20
6 Methods of payment
6.1 Purchase authorised per telephone
<2> Phone authorised
This purchase mode is used when the authorisation cannot be made automatically. The authorisation code is issued by a CCC representative by
telephone. With the function “Phone authorised”,
the transaction will be recorded later.
Cashier handling
1.
Press “2”. The function “Phone authorised” is activated.
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
2 : Phone authorised
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
Amount
4.
Enter the authorisation code and confirm with <OK>.
Authorisation code
5.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
21
6.2Reversal
<3> Reversal
The purchase which has just been made can be
­c ancelled using the “Reversal” function.
– With some CCC’s this function may not be
activated.
– If a daily closing or shift-end has been carried
out in the meantime, or if the data has been
transmitted, then cancellation is no longer
possible.
Cashier handling
1.
Press “3” to activate the “Reversal” function.
2.
Enter the terminal’s password and confirm with <OK>.
(See configuration sheet for the password.)
3.
The amount of the last transaction is shown. If the amount of the last
­transaction is correct, then confirm this by pressing the <OK> button.
4.
Cancellation is recorded and, if necessary, authorised online.
5.
A sales slip is printed out.
6.
If a copy is desired press 1.
If no copy is desired press 2.
If no button is pressed, the copy will be automatically printed out after
10 seconds.
3 : Reversal
Password
1 : Copy
or
2 : No copy
22
6.3Credit
<4> Credit
A purchase that has been made can be corrected
using the “Credit” function. This is used if a cancellation is no longer possible.
Cashier handling
1.
Press “4” to activate the “Credit” function.
4 : Credit
2.
Enter the password and confirm with <OK>.
(See configuration sheet for the password.)
Password
3.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
<Currency>
* Menu appears only if two or more currencies are activated.
4.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
5.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
Amount
The cashier must sign the sales slip!
23
6.4 Reservation/Purchase reservation
<5> Reservation
An amount can be reserved on the credit card
using the “Reservation” function (e.g. for hotels,
rental cars, flight tickets, etc.). The entire amount
or even just a partial amount can be subsequently
posted.
Cashier handling
1.
Press “5” to activate the “Reservation” function.
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
5 : Reservation
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
Amount
<6> Purchase reservation
Posting a previously made reservation.
Cashier handling
1.
Press “6” to activate the “Purchase reservation” function.
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
6 : Purchase reserv.
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Enter the reference number “Trx. Ref-No.” and confirm with <OK>. This can
be read from the reservation sales slip.
5.
Enter the original amount.
6.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
Amount
Trx. Ref-No.
Original reserv.:
?
CHF
24
6.5 Tip/Cash advance
<7> Tip
Is only activated by CCCs for the restaurant and
hotel industry.
A Tip can also be added to a purchase sales slip.
This amount can be subsequently entered with
the “Tip” function.
–If a daily closing has been performed or the
data has been transmitted in the meantime,
then the “Tip” function can no longer be used.
– The maximum Tip amount can be defined by
the CCC as a % value of the purchase
amount. If this value is exceeded, then an
indication is displayed on the terminal.
– With some CCCs, this function may not be
activated.
Cashier handling
1.
Press “7” to activate the “Tip” function.
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
7 : Tip
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the Tip amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Enter the sequence number “Trx. Seq-Nr.” and confirm with <OK>.
The sequence number can be found on the purchase sales slip.
Amount
Trx. Seq-Nr.
<8> Cash advance
The customer is able to obtain cash at the point
of sale using the “Cash advance” function.
Cashier handling
1.
Press “8” to activate the “Cash advance” function.
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
8 : Cash advance
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Proceed with card processing as detailed on page 19 and 20, or record
manually as detailed on page 18.
5.
Give the cash to the customer.
Amount
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6.6 Mail order/Other transactions
<9> Mail order
Distance purchases are processed using the
“Mail order” function. In this case, the customer
provides his or her card number, expiry date
(and CVC if required) to the merchant via fax,
postal service or Internet.
SIX Payment Services Ltd offers “Saferpay”,
an ideal virtual solution for mail order transactions.
If you have concluded a contract for mail order,
then you can generally no longer carry out presence business purchases (function <1>).
Cashier handling
1.
Press “9” to activate the “Mail order” function.
9 : Mail order
2.*
If the “foreign currency” function is activated on this terminal, then the
desired currency must be selected.
<Currency>
* Menu appears only if two or more currencies are activated.
3.
Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point.
For amounts below 1, a zero “0.” must be entered first.
4.
Record manually as detailed on page 18.
<0> Other transactions
The following functions are rarely used:
– Phone order
– Purchase of own risk
– Reservation adjustment
– Confirm phone authentication
Amount
This user guide does not, therefore, provide a
detailed description of these procedures.
Follow the instructions that appear on the menu
display and enter the appropriate data.
26
7Balances
7.1 Start user shift/end user shift, daily closing, data transmission
<STOP> <2> Balances
You can enter the terminal’s main menu using the <STOP> button. Select the “Balances” function <2>.
You then have the following options:
<STOP> <2> <1>
Start user shift (o)
You can start a user shift autonomously when you begin working. If you attempt to make a trans­
action after the end of a shift or daily closing, then the terminal automatically starts a new shift.
<STOP> <2> <2>
End user shift (o)
With the “End user shift” function you end the current shift. Delivery of the transactions is carried
out automatically. The daily closing, however, remains open.
No further cancellations can be made after a shift end.
No further tips can be recorded after a shift end.
<STOP> <2> <3>
Daily closing (m)
With the “Daily closing” function, all transactions that have been made are delivered to the card
processors and ­completed. All amounts are credited to you upon the daily closing. A daily closing
should be carried out at least once a day – preferably after the establishment has closed.
The day and shift counter is set to “0”.
No further cancellations can be made after a daily closing.
No further tips can be recorded after a daily closing.
<STOP> <2> <4> Transmit trx data (o)
With the “Transmit trx data” function, all transactions that have been conducted and stored in the
terminal are ­transmitted. This function should always be used if a large number of transactions has
been made.
No further cancellations can be made after a “Transmit trx data”.
No further tips can be recorded after a “Transmit trx data”.
o = Optional: You can use this function according to your requirements.
m= Mandatory
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8 Queries (totals), settings
<STOP> <3> Queries
You can enter the terminal’s main menu using the <STOP> button. Select the “Queries” function <3>.
You then have the following options:
<STOP> <3> <1>
The current status of the active shift is printed out.
Shift counter
<STOP> <3> <2>
The current status since the last daily closing is printed out.
Daily counter
<STOP> <3> <3>
The current status of transactions since the last data transmission is listed.
<STOP> <3> <5>
A copy of the last sales slip is printed out.
TRX log info
Print last ticket
<STOP> <4>
Settings
You can enter the terminal’s main menu using the <STOP> button. Select the “Settings” function <4>.
You then have the following options:
<STOP> <4> <1>
The terminal language can be adjusted.
TRM language
This language setting is only applicable until the next service call. During the service call, the
­service host’s l­anguage setting will be reactivated. If you prefer a permanent adjustment of the
­language setting, then this can be set by calling our hotline.
The customer language corresponds to the card’s language code.
<STOP> <4> <2>
Display
You can set the contrast of the display screen with this function.
Once you have selected the contrast function, the contrast can be set using the function buttons
directly below the ­display screen. As soon as the contrast is set, it must be confirmed with <OK>.
28
9 Maintenance and handling
9.1 Printer settings
The three navigation keys can be used to modify
the printer settings:
Print intensity
– / <F1> reduces the print intensity
+ / <F3> increases the print intensity
Font size
<F2> modifies the font size (large/small).
<STOP> terminates the menu. The old settings
are retained and the new ones rejected.
<OK> confirms the new values. They are saved
and remain available even after a terminal reset.
<MENU> prints a test line.
29
9.2 Care and maintenance
– Keep the product, its parts and accessories
out of the reach of small children.
– Handle the device carefully and keep it in a
clean, dust-free location.
– Do not place the device in a location with
extremely low or high temperatures. Do not
place the device in the proximity of burning
candles, cigarettes, cigars, open fires, direct
sunlight, etc.
– Do not drop, throw or bend the device.
­C areless handling can cause product
­damage or loss of the saved transactions.
– Do not paint the device.
– Do not attempt to open the device. Improper
handling can cause damage or loss of the
saved transactions. Only persons authorised
by SIX Payment Services Ltd can carry out
maintenance work.
– Do not use any accessories with this product
that are not SIX Payment Services Ltd original
accessories.
The guarantee does not apply to errors caused
by use of non-original accessories.
– Do not use any corrosive chemicals, cleansers or cleaning agents to clean the device.
Clean the device using a soft, lint-free moist
cloth with mild soap. The display protector is
made of plastic.
– Cleaning the card reader: To ensure perfect
operation, it is important to clean the card
reader regularly using a cleaning card. You are
recommended to clean the terminal whenever
read problems occur, but at least once a
month. To do so, you should use damp cleaning cards which you pull through the card
reader five to ten times on each side. You can
order cleaning cards from our online store at
www.six-payment-services.com/shop.
– Printer: Open the printer cover and clean the
print head with a fine brush. Never use fluids
or cleaning agents!
30
9.3 Identifying and solving errors
Host timeout
The corresponding computer centre does not
reply. Possible reason: network overload.
Reading error, card cannot be read
Clean the reading unit.
Card information can also be entered manually.
No display
Check that all the leads are properly connected.
Important: Always connect the power supply
last.
Terminated, no line
Check that the terminal is properly connected.
Check that the telephone line is active.
Status display and tool
1. Display messages must be confirmed using
the <OK> button.
All display messages on the terminal must be
confirmed with <OK>.
2. Display message:
Use swipe reader.
A magnetic strip-based card has been inserted
in the chip reader.
3. Display message:
Please use whip reader.
A chip-based card has been pulled through the
swipe reader.
31
9.4 Changing the paper roll
1. Open the cover by pressing the indentation.
1
2.Place the paper roll inside.
! Please note the illustration on the inside
of the paper compartment.
3.Close the printer cover.
2
3
Troubleshooting
If no print-out can be made, check whether the
paper roll has been inserted backwards.
Do not pull the paper out if the printer cover
is closed.
110.0148.02 INT_EN/06.2012
Ordering paper rolls
– www.six-payment-services.com/shop (for Switzerland)
– order form
– terminal hotline
Your personal contact: www.six-payment-services.com/contact
SIX Payment Services Ltd
Hardturmstrasse 201
8005 Zurich
Switzerland
SIX Payment Services (Europe) S.A.
10, rue Gabriel Lippmann
5365 Munsbach
Luxembourg
32
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