SMART Room System for Microsoft Lync setup and maintenance

SMART Room System™
for Microsoft® Lync®
SETUP AND MAINTENANCE GUIDE
FOR MODELS SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-L AND SRS-LYNC-XL
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Trademark notice
SMART Room System, SMART Board, SMART Meeting Pro, SMART Ink, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Lync, Outlook, PowerPoint and Office 365 are either registered
trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel and vPro are trademarks or registered trademarks of Intel Corporation
or its subsidiaries in the U.S. and other countries. DameWare is a registered trademarks of SolarWinds Worldwide, LLC. VNC is a registered trademark of
RealVNC Ltd. in the U.S. and in other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2013–2014 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to
change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
08/2014
smarttech.com/kb/170450
Important information
IMPORTANT
If you were directed to this guide from your room system’s quick start guide, proceed to
Configuring your room system’s software on page 17.
WARNING
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Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
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Ensure your installation complies with local building and electrical codes.
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Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
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Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
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To reduce the risk of fire or electric shock, do not expose your SMART product to rain or
moisture.
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If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
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Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
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Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
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Do not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
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Use only extension cords and outlets into which this product’s polarized plug can be fully
inserted.
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Use the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
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IMPORTANT INFORMATION
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If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
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Do not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.
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Use SMART supplied mounting hardware or hardware that is designed to properly support
the weight of your product.
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Disconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
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The power cable or plug is damaged
o
Liquid is spilled into the interactive flat panel
o
Objects fall into the interactive flat panel
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The interactive flat panel is dropped
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Structural damage such as cracking occurs
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The interactive flat panel behaves unexpectedly when you follow operating
instructions
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Contents
Important information
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Chapter 1: Welcome
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About your room system
About this guide
Other documentation and resources
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Chapter 2: Preparing for your room system
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Chapter 3: Installing your room system’s hardware
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Chapter 4: Configuring your room system’s software
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Before configuring your room system’s software
Starting your room system for the first time
Logging on and configuring the displays
Configuring SMART Settings
Configuring Lync Room System software
Checking the status of the Lync Room System software product key
Testing your room system
Chapter 5: Using your room system
Scheduling meetings
Turning on your room system
Starting meetings
Managing meetings using the console
Connecting computers to your room system
Using the whiteboard feature
Supporting users with special needs
Ending meetings
Chapter 6: Maintaining your room system
Recommended tools
Remotely monitoring your room system
Updating software and firmware
Turning off your room system
Maintaining the interactive flat panels
Maintaining the console
Maintaining the camera
Maintaining the microphones
Maintaining the speakers
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CONTENTS
Checking your room system cable connections
Checking your room system installation
Removing and transporting your room system
Chapter 7: Troubleshooting your room system
Resolving hardware issues
Resolving software issues
Testing your room system
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Appendix A: Using the Lync Admin Console and SMART Settings
85
Accessing the Lync Admin Console and SMART Settings
Lync Admin Console controls
SMART Settings controls
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Appendix B: Using the interactive flat panel on-screen display menu
Accessing the on-screen display menu
Changing settings in the on-screen display menu
SMART Board 8055i interactive flat panel on-screen display menu
SMART Board 8070i-G4 interactive flat panel on-screen display menu
SMART Board 8084i-G4 interactive flat panel on-screen display menu
Appendix C: Remotely managing your room system using Intel AMT
Configuring your room system
Remotely managing your room system
Security
Ports
Intel MEBx controls
References
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Appendix D: Resetting the room system to factory defaults
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Appendix E: Hardware environmental compliance
133
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and
Battery Directives)
Batteries
More information
Index
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Chapter 1
Welcome
About your room system
Features
Integration with Lync
Simple startup
Automatic sharing of video and audio
Collaboration
Presence detection
Components
SMART Board interactive flat panels
Lync appliance
Console
Camera
Table microphones and audio processor
Speakers
Video connection harness and SMART Room System USB Bridge
Accessories
Wall stand kit
Additional table microphones
Comparing room sizes
About this guide
Other documentation and resources
Specifications
Preparation information
Installation instructions
User documentation and training
Knowledge base
This chapter introduces you to your SMART Room System™ for Microsoft® Lync® and this guide.
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CHAPTER 1
WELCOME
About your room system
Your SMART Room System features one or two SMART Board® interactive flat panels, a Lync
appliance, a tabletop console, a high-definition camera, microphones, speakers and a video
connection harness for use with an optional guest laptop.
Using the installed Lync Room System software, you can start a meeting and connect with other
individuals or meeting rooms with a single tap on the console or the interactive flat panels. You can
write or draw on the interactive flat panels using the whiteboard feature, connect an optional guest
laptop to share its screen and share files with connected individuals and meeting rooms in real
time.
Features
Your room system includes the following features.
Integration with Lync
The SMART Room System integrates with your organization’s existing Lync infrastructure, enabling
users to schedule meetings, remotely join meetings, and share Microsoft PowerPoint® files using
the Lync client software already installed on their computers.
Simple startup
After the room system turns on, the console and the interactive flat panels show the meeting
room’s schedule, including when the meeting room is booked and when it’s available. Users can
start a scheduled meeting by pressing the meeting’s block in the schedule on either the console or
the interactive flat panels. Lync Room System software enables users to connect to remote
participants and shares video and audio.
Alternatively, users can start ad hoc meetings or whiteboard sessions with a single press of the
console or interactive flat panels.
Automatic sharing of video and audio
When users start or join meetings, the room system shares video and audio automatically without
requiring any manual setup on the users’ part. The room system’s high definition camera,
microphones and speakers facilitate users’ communication during the meeting.
Collaboration
Using Lync Room System software’s whiteboard feature, users can write or draw notes on the
interactive flat panels, automatically sharing with remote participants. Users can also write or draw
over PowerPoint files attached to the scheduled meeting as well as connect their laptops or a
room computer to share and interact with the computers’ displays.
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CHAPTER 1
WELCOME
Presence detection
Each interactive flat panel has two presence detection sensors on its frame that can detect people
up to 16' (5 m) away. When the sensors detect people in the meeting room, the room system turns
on. When the sensors no longer detect people in the meeting room, the room system enters
Standby mode.
Components
Your room system consists of the following major components:
Part no.
Description
Room sizes
SBID 8055i
SMART Board 8055i interactive flat panel
Extra small
Medium with dual panels (×2)
SBID 8070i-G4
SMART Board 8070i-G4 interactive flat panel
Small
Large (×2)
SBID 8084i-G4
SMART Board 8084i-G4 interactive flat panel
Medium
Extra large (×2)
AM70-L
Lync appliance
All
CP311
Console
All
CAM301
Camera
All
MIC500
Table microphones
All
MIX500
Audio processor
All
CSR500
Speakers
All
1019403
Video connection harness
All
SRS-USB Bridge
SMART Room System USB Bridge
All
NOTE
Other, minor components are documented elsewhere in this guide.
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CHAPTER 1
WELCOME
SMART Board interactive flat panels
SMART Board interactive flat panels feature SMART’s proprietary
DViT® (Digital Vision Touch) technology on a 16:9 LCD screen
with e-LED backlight. DViT technology enables users to do the
following:
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Interact with content by pressing it with their fingers
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Write digital ink on the digital whiteboard or on a shared
PowerPoint file using their fingers or one of the provided
pens
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Erase digital ink using their fists, their palms or the provided eraser
During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input
from optionally connected laptops. In addition, users can use the whiteboard feature to record
notes and share them with others.
For information on which interactive flat panel model is included with your room system and the
differences between these models, see Comparing room sizes on page 6.
Lync appliance
The Lync appliance includes Lync Room System software as well as SMART Product Drivers. Lync
Room System software enables users to start, join and facilitate meetings and connect with others
through your organization’s Lync infrastructure. SMART Product Drivers enables the touch features
of the interactive flat panels and the operation of the all components in the room system.
In room systems with SMART Board 8055i interactive flat panels, the Lync appliance is installed in
an enclosure behind the left interactive flat panel.
In room systems with SMART Board 8070i-G4 and 8084i-G4 interactive flat panels, the Lync
appliance is installed in a slot on the bottom of the left interactive flat panel.
Console
The console is the room system’s primary display. It enables users to access and
control the features of Lync Room System software during their meetings.
The console is typically located on the meeting room table. Like the interactive flat
panels, the console features a 16:9 LCD screen with touch technology, enabling users
to interact with buttons and other controls by pressing them.
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CHAPTER 1
WELCOME
Camera
The high definition camera automatically captures room video during meetings.
Users can temporarily stop the video or shutter the camera for privacy purposes.
In most meeting rooms, digital pan, tilt and zoom (DPTZ) and the camera’s 109° field
of view ensure all meeting participants are captured regardless of where they are in the meeting
room.
The camera is installed on the top of the interactive flat panel in rooms with one interactive flat
panel or between the interactive flat panels in rooms with two interactive flat panels.
Table microphones and audio processor
The table microphones automatically capture audio during meetings. Users can
temporarily mute the microphones for privacy purposes.
Your room system comes with two table microphones. You can purchase
additional table microphones (see Additional table microphones on the next
page).
Speakers
The speakers transmit audio from remote participants during a meeting. The room
system’s audio-processing features eliminate echos and in-room audio feedback.
The speakers are installed on either side of the interactive flat panels.
Video connection harness and SMART Room System USB Bridge
The video connection harness and the SMART Room System USB Bridge enable users to connect
their laptops or a room computer to the room system.
When users connect the video connection harness’s HDMI cable or VGA cable to a computer, the
computer’s video output appears on an interactive flat panel and is shared with remote
participants. If users also connect the SMART Room System USB Bridge to the computer, they can
interact with the computer by touching the interactive flat panel’s surface.
The video connection harness’s and SMART Room System USB Bridge’s connectors are typically
located on the meeting room table.
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CHAPTER 1
WELCOME
Accessories
Accessories for the SMART Room System include the wall stand kit and additional table
microphones.
NOTE
For accessory part numbers and ordering information, refer to the specifications (see
Specifications on page 9).
Wall stand kit
The wall stand kit includes a wall stand for each interactive flat panel in
your room system and the cable raceway. The wall stand transfers some
of the weight from the wall to the floor and is required for metal stud walls
that can’t support the full weight of the interactive flat panel. The cable
raceway covers cables running across the floor from the interactive flat
panels to the meeting room table.
Additional table microphones
Your room system comes with two table microphones. You can purchase and
connect up to three additional table microphones if needed for a total of up to
five table microphones.
Comparing room sizes
The SMART Room System comes in six sizes. This section presents the key differences between
these sizes.
Extra small room (SRS-LYNC-XS)
Intended use
Extra small meeting rooms
(approximately four people)
75 sq. ft. (7 m²)
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Display type
One SMART Board 8055i
interactive flat panel
Display size (diagonal)
54 5/8" (139 cm)
Optional wall stand kit
WSK-SINGLE
CHAPTER 1
WELCOME
Small room (SRS-LYNC-S)
Intended use
Small meeting rooms
(approximately six people)
100 sq. ft. (9 m²)
Display type
One SMART Board 8070i-G4
interactive flat panel
Display size (diagonal)
70" (178 cm)
Optional wall stand kit
WSK-SINGLE
Intended use
Medium meeting rooms
(approximately 12 people)
Medium room (SRS-LYNC-M)
180 sq. ft. (17 m²)
Display type
One SMART Board 8084i-G4
interactive flat panel
Display size (diagonal)
84" (213.4 cm)
Optional wall stand kit
WSK-SINGLE
Medium room with dual panels (SRS-LYNC-M-DUAL)
Intended use
Medium meeting rooms
(approximately 12 people)
180 sq. ft. (17 m²)
Display type
Two SMART Board 8055i
interactive flat panels
Display size (diagonal)
2 × 54 5/8" (2 × 139 cm)
Optional wall stand kit
WSK-DUAL
Intended use
Large meeting rooms
(approximately 16 people)
Large room (SRS-LYNC-L)
300 sq. ft. (28 m²)
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Display type
Two SMART Board 8070i-G4
interactive flat panels
Display size (diagonal)
2 × 70" (2 × 178 cm)
Optional wall stand kit
WSK-DUAL
CHAPTER 1
WELCOME
Extra large room (SRS-LYNC-XL)
Intended use
Extra large meeting rooms
(approximately 18 people)
400 sq. ft. (37 m²)
Display type
Two SMART Board 8084i-G4
interactive flat panels
Display size (diagonal)
2 × 84" (2 × 213.4 cm)
Optional wall stand kit
WSK-DUAL
NOTE
Other, minor differences are noted throughout this guide.
About this guide
This guide explains how to set up and maintain your room system. It includes the following
information:
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How to install and configure your room system
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How to use your room system’s basic features
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How to maintain your room system for years of use
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How to troubleshoot issues with your room system
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How to remotely manage your room system
This guide in intended for individuals who are responsible for installing and maintaining room
systems in their organizations. Other documentation and resources are available for individuals
who use room systems.
Other documentation and resources
In addition to this guide, there are resources for individuals who install, maintain and use room
systems.
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CHAPTER 1
WELCOME
Specifications
Your room system’s specifications define the product’s dimensions, weights, recommended
operating and storage temperatures, power requirements and consumption and other important
information for installation and maintenance.
Document
Link
SMART Room System for Lync for extra small rooms specifications smarttech.com/kb/170633
SMART Room System for Lync for small rooms specifications
smarttech.com/kb/170449
SMART Room System for Lync for medium rooms specifications
smarttech.com/kb/170448
SMART Room System for Lync for medium rooms with dual panels
specifications
smarttech.com/kb/170634
SMART Room System for Lync for large rooms specifications
smarttech.com/kb/170447
SMART Room System for Lync for extra large rooms specifications smarttech.com/kb/170659
SMART wall stand kits for SMART Board interactive flat panels
specifications
smarttech.com/kb/170526
Preparation information
Refer to the SMART Room System for Microsoft Lync installation and service preparedness
checklists (knowledgebase.force.com/?q=000014425) for a comprehensive list of tools and items
you need before you install your room system.
Refer to the Microsoft Lync Room System Deployment Guide
(microsoft.com/download/confirmation.aspx?id=39274) for detailed information on provisioning the
Lync room account in your organization’s Lync Server and Microsoft Exchange server.
Installation instructions
Your room system comes with a hardware selection guide that explains which mounting hardware
to use for your room’s wall type, a quick start guide that explains how to install the room system
hardware and a software configuration guide that explains how to configure the room system
software. In addition, the optional wall stand and raceway include their own installation guides.
If you misplaced any of these installation instructions, you can download PDF versions.
Document
Link
SMART Room System for Lync hardware selection guide
smarttech.com/kb/170464
SMART Room System for Lync for extra small rooms
quick start guide
smarttech.com/kb/170630
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CHAPTER 1
WELCOME
Document
Link
SMART Room System for Lync for small rooms quick start guide
smarttech.com/kb/170470
SMART Room System for Lync for medium rooms quick start guide smarttech.com/kb/170467
SMART Room System for Lync for medium rooms with dual panels
quick start guide
smarttech.com/kb/170631
SMART Room System for Lync for large rooms quick start guide
smarttech.com/kb/170468
SMART Room System for Lync for extra large rooms
quick start guide
smarttech.com/kb/170658
SMART Room System for Lync software configuration guide
smarttech.com/kb/170608
SMART wall stand for SMART Board interactive flat panels
installation guide
smarttech.com/kb/170466
SMART cable raceway for SMART Room Systems
installation guide
smarttech.com/kb/170465
SMART Room System for Lync table microphone upgrade kit
installation guide
smarttech.com/kb/170560
NOTE
The software configuration guide contains the same information as Preparing for your room
system on page 11 and Configuring your room system’s software on page 17.
User documentation and training
Lync Meeting Room software includes a tutorial that explains how to use the software. To open the
tutorial, press the Open Tutorial button on the interactive flat panels.
The SMART training website (smarttech.com/trainingforbusiness) includes an extensive library of
training resources you can refer to when learning how to use your room system.
Knowledge base
The Support center (smarttech.com/support) includes a knowledge base that you can refer to
when performing maintenance on your room system or troubleshooting issues with your room
system.
The knowledge base includes the SMART Room System for Microsoft Lync troubleshooting
decision tree (knowledgebase.force.com/?q=000014411), which you can refer to when
troubleshooting the room system.
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Chapter 2
Preparing for your room system
Several weeks before installing your room system’s hardware and configuring its software,
complete the following tasks.
Task
Ensure you have all items documented in the SMART Room System for Microsoft Lync
installation and service preparedness checklists (see Preparation information on
page 9).
Ensure your organization has implemented Lync 2013 and the Lync infrastructure is
functioning.
Download and follow the instructions in the Microsoft Lync Room System Deployment
Guide (see Preparation information on page 9).
This guide explains how to provision the Lync account in the Lync Server and the
Microsoft Exchange server.
Use a test computer to confirm that the Lync account is functioning.
Determine if your Lync infrastructure includes a key management service (KMS) server
and if the KMS server is configured to provide Lync 2013 product keys.
A KMS server automatically provides a product key to the Lync Room System software. If
your Lync infrastructure doesn’t include a KMS server, you can use the multiple activation
key (MAK) provided by Microsoft during the configuration of the software.
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Chapter 3
Installing your room system’s
hardware
This chapter is intended for installers. Before they install the room system’s hardware, installers
should read this chapter along with the hardware installation instructions (see Installation
instructions on page 9) included with the room system.
WARNING
Improper installation of your room system’s hardware can result in personal injury and product
damage.
Before installing your room system’s hardware, do the following.
Task
Review the room temperature and humidity requirements in the room system’s
specifications (see Specifications on page 9).
Save all product packaging so that it’s available if you need to transport the room system
at a later date.
NOTE
If the original packaging isn’t available, you can purchase new product packaging from
your authorized SMART reseller (smarttech.com/where).
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CHAPTER 3
INSTALLING YOUR ROOM SYSTEM’S HARDWARE
Task
Ensure the wall can support the weight of the room system.
Room
Weight (lb.)
Weight (kg)
Extra small
151
68.5
Small
254
115.6
Medium
326
148.5
Medium with dual panels
273
124
Large
487
221
Extra large
615
279
NOTES
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Refer to local building codes to confirm that the wall can support the above
weights.
Refer to the hardware selection guide for the recommended hardware for your wall
type (see Installation instructions on page 9).
Choose an appropriate location for the room system:
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Do not install the room system in a location where a door or gate could hit it.
Do not install the room system in an area where it will be subjected to strong
vibrations or dust.
Do not install the room system where the main power supply enters the building.
Ensure adequate ventilation or provide air conditioning around the room system so
that heat can flow away from the unit and the mounting equipment.
If you mount the room system in a recessed area, leave at least 4" (10 cm) of space
between the room system and the recessed walls to enable ventilation and cooling.
Ensure the room lighting is adequate for the camera to capture video. To prevent
participants from appearing darkened or shadowed in video, ensure they aren’t
backlit.
Install the room system so that its center aligns with the center of the meeting room table.
This ensures the meeting room table appears in the center of the camera’s field of view.
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CHAPTER 3
INSTALLING YOUR ROOM SYSTEM’S HARDWARE
Task
Install the room system so that the interactive flat panels are the appropriate distance from
the floor.
Room
From the floor to
the bottom of the
interactive flat panel
From the floor to
the bottom of the
active display area
Extra small
37" (94 cm)
40" (101.6 cm)
Small
32" (81.4 cm)
38 1/8" (97 cm)
Medium
29 1/2" (74.9 cm)
35 3/8" (89.9 cm)
Medium with dual panels
37" (94 cm)
40" (101.6 cm)
Large
32" (81.4 cm)
38 1/8" (97 cm)
Extra large
29 1/2" (74.9 cm)
35 3/8" (89.9 cm)
If you want to use third-party hardware with your room system, see Using hardware not
provided by SMART with your SMART Room System for Microsoft Lync
(knowledgebase.force.com/?q=15294).
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Chapter 4
Configuring your room system’s
software
Before configuring your room system’s software
Starting your room system for the first time
Starting your room system
Configuring Lync Room System software first-run installation settings
Logging on and configuring the displays
Configuring SMART Settings
Configuring Lync Room System software
Checking the status of the Lync Room System software product key
Testing your room system
After completing the hardware installation, you must start the room system for the first time and
then configure its software.
IMPORTANT
This chapter is intended for IT administrators responsible for configuring the room system’s
software.
NOTE
In addition to configuring the room system’s software, you can enable and use Intel® Active
Management Technology (AMT) to remotely manage the room system. For more
information,see Remotely managing your room system using Intel AMT on page 117.
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CHAPTER 4
CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE
Before configuring your room system’s software
Before configuring your room system’s software, ensure the following prerequisites are in place:
Task
The steps in Preparing for your room system on page 11 have been completed.
You have the necessary information to connect the room system to the Lync Server,
including the following:
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IP addresses for DNS servers (if not configured automatically from the network via
DHCP)
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Administrator user name and password to be applied to the room system
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Lync appliance computer name for network presence
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Lync account name and password for the room system
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SIP URI address
TIP
You can record this information in the SMART Room System for Microsoft Lync software
configuration guide for future reference.
A USB mouse and keyboard are connected to the Lync appliance for use during the
software configuration.
Starting your room system for the first time
Starting your room system
The procedure for starting your room system depends on the room size.
Room size
Procedure
Extra small room
Page 19
Small room
Page 19
Medium room
Page 20
Medium room with dual panels
Page 22
Large room
Page 23
Extra large room
Page 24
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CHAPTER 4
CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE
To start your extra small room system
1. Flick the power switch on the bottom of the interactive flat panel.
2. Press the Input Select button
on the interactive flat panel’s
front control panel until the input source is HDMI1 .
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
3. Press MENU on the interactive flat panel’s remote control.
4. Press the down arrow until you select the SETUP menu, and then press SET.
5. Press the down arrow until you select USB SETTING , and then press the right arrow.
6. Press the left or right arrow until the USB1 option is HDMI1 .
7. Press MENU or EXIT until the on-screen display menu closes.
8. Continue to Configuring Lync Room System software first-run installation settings on page 27.
To start your small room system
1. Flick the power switch on the bottom of the interactive flat panel.
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2. Press the Input Select button
on the interactive flat panel’s front control panel until the
input source is HDMI3/PC.
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
3. Press MENU on the interactive flat panel’s remote control.
4. Press the down arrow until you select the SETUP menu, and then press SET.
5. Press the down arrow until you select Lync® ROOM RESET , and then press the right arrow.
The on-screen display menu blinks briefly.
6. Press MENU or EXIT until the on-screen display menu closes.
NOTE
Completing steps 3 to 6 configures the interactive flat panel’s USB-video mapping, audio
settings, presence detection settings and other settings for use with the
SMART Room System. In addition, completing the above steps disables the volume and
input select controls on the interactive flat panel’s front control panels.
7. Continue to Configuring Lync Room System software first-run installation settings on page 27.
To start your medium room system
1. Flick the power switch on the bottom of the interactive flat panel.
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2. Press the Input Select button
on the interactive flat panel’s front control panel until the
input source is HDMI3/PC.
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
3. Press MENU on the interactive flat panel’s remote control.
4. Press the down arrow until you select the OPTION menu, and then press OK.
5. Press the down arrow until you select Lync® Room Reset, and then press OK.
6. Press the left arrow to select Reset, and then press OK.
NOTE
Completing steps 3 to 6 configures the interactive flat panel’s USB-video mapping, audio
settings, presence detection settings and other settings for use with the
SMART Room System. In addition, completing the above steps disables the volume and
input select controls on the interactive flat panel’s front control panel.
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7. Set the Lync appliance input’s operating mode to PC:
a. Press INPUT, and then press the red button on the remote control, which is below the
BACK button.
The Input Label menu appears.
b. Using the left and right arrow buttons, select HDMI3/PC, and then press OK.
c. Using the left, right, up and down arrow buttons, select PC, and then press OK.
d. Press the down arrow to select Close, and then press OK.
In the Input List menu, the computer input’s icon indicates that its operating mode is PC.
IMPORTANT
If you do not complete these steps, the following could occur:
o
The interactive flat panel might not display the outer edges of the Lync appliance’s
display.
o
Users might notice higher than normal video display latency.
NOTE
These steps are also documented in Before you configure your SMART Board 8084i-G4
interactive flat panel (smarttech.com/kb/170597), which is included with your room system.
8. Set the options in the PICTURE menu as per SMART’s recommendations (see
SMART Board 8084i-G4 interactive flat panel on-screen display menu on page 108).
9. Continue to Configuring Lync Room System software first-run installation settings on page 27.
To start your medium room system with dual panels
1. Flick the power switch on the bottom of the right interactive flat
panel.
2. Press the Input Select button
on the right interactive flat
panel’s front control panel until the input source is HDMI1 .
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3. Flick the power switch on the bottom of the left interactive flat
panel.
4. Press the Input Select button
on the left interactive flat panel’s front control panel until the
input source is HDMI1 .
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
5. Press MENU on the left interactive flat panel’s remote control.
6. Press the down arrow until you select the SETUP menu, and then press SET.
7. Press the down arrow until you select USB SETTING , and then press the right arrow.
8. Press the left or right arrow until the USB1 option is HDMI1 .
9. Press MENU or EXIT until the on-screen display menu closes.
10. Repeat steps 5 to 9 for the right interactive flat panel.
11. Continue to Configuring Lync Room System software first-run installation settings on page 27.
To start your large room system
1. Flick the power switch on the bottom of the right interactive flat
panel.
2. Press the Input Select button
on the right interactive flat
panel’s front control panel until the input source is HDMI3/PC.
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3. Flick the power switch on the bottom of the left interactive flat
panel.
4. Press the Input Select button
on the left interactive flat panel’s front control panel until the
input source is HDMI3/PC.
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
5. Press MENU on the left interactive flat panel’s remote control.
6. Press the down arrow until you select the SETUP menu, and then press SET.
7. Press the down arrow until you select Lync® ROOM RESET , and then press the right arrow.
The on-screen display menu blinks briefly.
8. Press MENU or EXIT until the on-screen display menu closes.
9. Repeat steps 5 to 8 for the right interactive flat panel.
NOTE
Completing steps 5 to 9 configures the interactive flat panels’ USB-video mapping, audio
settings, presence detection settings and other settings for use with the
SMART Room System. In addition, completing the above steps disables the volume and
input select controls on the interactive flat panels’ front control panels.
10. Continue to Configuring Lync Room System software first-run installation settings on page 27.
To start your extra large room system
1. Flick the power switch on the bottom of the right interactive flat
panel.
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2. Press the Input Select button
on the right interactive flat panel’s front control panel until
the input source is HDMI3/PC.
3. Flick the power switch on the bottom of the left interactive flat
panel.
4. Press the Input Select button
on the left interactive flat panel’s
front control panel until the input source is HDMI3/PC.
The Lync appliance begins the first-run installation process. During this process, the Lync
appliance restarts several times.
NOTE
This process takes time to complete. During this process, displays might not change
content or might appear blank for several minutes.
5. Press MENU on the left interactive flat panel’s remote control.
6. Press the down arrow until you select the OPTION menu, and then press OK.
7. Press the down arrow until you select Lync® Room Reset, and then press OK.
8. Press the left arrow to select Reset, and then press OK.
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9. Set the Lync appliance input’s operating mode to PC:
a. Press INPUT, and then press the red button on the remote control, which is below the
BACK button.
The Input Label menu appears.
b. Using the left and right arrow buttons, select HDMI3/PC, and then press OK.
c. Using the left, right, up and down arrow buttons, select PC, and then press OK.
d. Press the down arrow to select Close, and then press OK.
In the Input List menu, the computer input’s icon indicates that its operating mode is PC.
IMPORTANT
If you do not complete these steps, the following could occur:
o
The interactive flat panel might not display the outer edges of the Lync appliance’s
display.
o
Users might notice higher than normal video display latency.
NOTE
These steps are also documented in Before you configure your SMART Board 8084i-G4
interactive flat panel (smarttech.com/kb/170597), which is included with your room system.
10. Set the options in the PICTURE menu as per SMART’s recommendations (see
SMART Board 8084i-G4 interactive flat panel on-screen display menu on page 108).
11. Repeat steps 5 to 10 for the right interactive flat panel.
NOTE
Completing steps 5 to 10 configures the interactive flat panels’ USB-video mapping, audio
settings, presence detection settings and other settings for use with the
SMART Room System. In addition, completing the above steps disables the volume and
input select controls on the interactive flat panels’ front control panels.
12. Continue to Configuring Lync Room System software first-run installation settings on the next
page.
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Configuring Lync Room System software first-run installation settings
To configure Lync Room System software first-run installation settings
1. Select your language, and then click Next.
2. Select your country or region, time and currency preference, and keyboard layout, and then
click Next.
3. Type a user name for the administrator account and a computer name for the Lync appliance,
and then click Next.
You must provide the administrator account’s user name and password whenever you change
the room system’s configuration or troubleshoot issues. The administrator account is only for
use with your SMART Room System and is not mapped or otherwise associated with user
accounts on your network.
In most configurations, the administrator’s user name is “admin”.
IMPORTANT
o
You must type a user name for the administrator account in the Type a user name box.
Do not leave this box blank.
o
Do not use “LyncRoom” for the administrator account’s user name because this user
name is reserved.
4. Type a password for the administrator’s account and a hint for that password, and then click
Next.
IMPORTANT
o
You must type a password for the administrator account in the Type a password box.
Do not leave this box blank.
o
Do not use special characters in the password that require the use of the ALT key to
type.
o
If you forget the administrator account’s user name and password, you are unable to
reset them without resetting the room system to the factory image and then
configuring the software again.
Therefore, record the administrator account’s user name and password in the
SMART Room System for Microsoft Lync software configuration guide or in another
safe place.
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5. Select your time zone, specify the current date and time, and then click Next.
IMPORTANT
You must specify the correct date and time. If the room system’s date and time are different
than the Lync and Microsoft Exchange servers’ dates and times, the room system is unable
to connect to the servers.
The Lync appliance restarts several times. When the basic configuration process is complete,
a screen prompting for the administrator account’s password appears.
NOTE
After the Lync appliance shuts down and starts again for the first time, it might prompt you
for a password or it might log in by itself. In either case the Lync appliance will shut down
and start again.
6. Continue to the next procedure.
Logging on and configuring the displays
To log on and configure the displays
1. Type the room system administrator account’s password, and then press ENTER.
The SMART end user license agreement appears.
2. Read the SMART end user license agreement, and then click Accept.
The Conferencing Microphone Configuration dialog box appears.
3. Select Use the table microphone, and then click OK.
IMPORTANT
You are unable to change this setting later, so ensure you select the correct option.
The First things first dialog box and a dialog box prompting you to check the display settings
appear.
4. In the First things first dialog box, select Use recommended settings, and then click Accept.
5. In the dialog box prompting you to check the display settings, click OK.
Another dialog box appears, and Control Panel opens.
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6. In Control Panel, configure the displays as follows:
IMPORTANT
o
Align the top of all displays as shown in the above diagram.
o
Set the console as the main display by clicking its thumbnail and then selecting
Make this my main display.
o
Position the console to the right of the interactive flat panels as shown in the above
diagram.
o
You are unable to change these settings later, so ensure you configure the displays
correctly.
TIP
To determine which display is which, press Identify. Each display’s number appears briefly
on the display.
7. In Control Panel, click Apply and then click OK.
8. In the dialog box, click OK.
The Lync appliance restarts.
9. Type the room system administrator account’s password, and then press ENTER.
The Microsoft end user license agreement appears.
10. Read the Microsoft end user license agreement, and then click Accept.
The Lync Admin Console appears.
11. Continue to the next procedure.
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Configuring SMART Settings
To configure SMART hardware
1. Click OEM Settings, and then click SMART Settings.
SMART Settings appears.
2. Click SMART Room System Settings.
3. Define your organization’s business hours by doing the following:
a. If your organization’s business day is 12 hours, select 12 Hour Setting, and then select the
appropriate time frame in the drop-down list.
OR
If your organization’s business day is not 12 hours, select Custom Setting, and then select
the start and end times for your organization’s business day.
b. Select the days of the week your organization operates.
NOTE
Your room system enters power saving mode outside of the business hours you define in
this screen.
4. Click SMART Hardware Settings.
5. Confirm that all components of your room system are listed on this screen. If a component isn’t
listed, ensure the component is properly connected to the Lync appliance.
6. Continue to the next procedure.
To calibrate and orient touch on the interactive flat panels
1. If SMART Settings isn’t open from the previous procedure, click OEM Settings, and then click
SMART Settings.
SMART Settings appears.
2. Click Connection Wizard.
The SMART Connection wizard appears. The wizard detects your room system’s SMART
interactive products.
3. Select the first interactive flat panel in the list, and then click Next.
4. Select Product is being set up for the first time, and then click Next.
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5. Click Calibrate.
The calibration screen appears on the console.
6. Move the calibration screen to the selected interactive flat panel by pressing the spacebar on
the keyboard or the Orient button
on the interactive flat panel’s color select module.
NOTE
If you’re configuring a room system with two interactive flat panels, you need to determine
which interactive flat panel you selected in step 3. To do this, attempt to complete step 7 on
the interactive flat panel you moved the calibration screen to. If the calibration screen
doesn’t respond to touch on this interactive flat panel, move the calibration screen to the
other interactive flat panel and then repeat step 7.
7. Calibrate the interactive flat panel by following the on-screen instructions.
The orientation screen appears on the selected interactive flat panel.
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8. Orient the interactive flat panel by following the on-screen instructions.
NOTE
If you touch a target in either the calibration screen or the orientation screen but aren’t
advanced to the next target, press the spacebar or the Orient button
to move to the next
interactive flat panel and try again.
9. Click Next, and then click Finish.
10. If you’re configuring a room system with two interactive flat panels, repeat steps 2 to 9 for the
second interactive flat panel.
NOTE
You don’t need to calibrate or orient the console.
11. Continue to the next procedure.
To optimize the camera
1. If SMART Settings isn’t open from the previous procedure, click OEM Settings, and then click
SMART Settings.
SMART Settings appears.
2. Click SMART Hardware Settings.
3. Click the camera’s icon.
4. Click Preview.
The Camera Configuration window opens.
5. Select the mains power line frequency for your country (50 Hz or 60 Hz), set the pan, tilt and
zoom as appropriate for the meeting room’s size, and then click OK.
NOTE
Digital pan and tilt options are available only when the camera is zoomed in.
6. Click OK.
SMART Settings closes.
7. Continue to the next procedure.
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Configuring Lync Room System software
NOTE
The following procedure documents SMART’s recommended configuration of Lync Room
System software for a typical Lync infrastructure setup. Refer to the Microsoft Lync Room System
Deployment Guide for detailed deployment information (see Preparation information on
page 9).
To configure Lync Room System software
1. Click Lync Settings, and then set the following controls:
Control
Procedure
Credentials
User Name
Type the Lync account’s full domain name in one of two formats
depending on how your organization’s servers are configured
(for example, yourdomain\room1 or room1@yourdomain.com).
SIP URI
Type the Lync account’s SIP URI
(for example, room1@yourdomain.com).
NOTE
If the domain name used in the Lync account’s SIP URI is different
from the domain name on the Lync Web Service certificate, see
Adding trusted domains to your room system on page 81.
Password
Proxy Credentials
Type the Lync account’s password.
Select Use Lync Account credentials.
Configuration Modes If your organization maintains a mixed environment of Lync 2010 and
Lync 2013 server pools, select Manual, and then type the address of
the Lync 2013 server pool in the Internal Server Name box.
Quality Control
Optionally, enable the Customer Experience Program to assist with
troubleshooting.
Logging
Optionally, select Full in the drop-down list, and then enable
Windows® Event Logging to assist with troubleshooting.
TIP
You can record this information in the SMART Room System for Microsoft Lync software
configuration guide for future reference.
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2. Click System Settings, and then click Network Connections.
The Network Connections window opens.
3. Right-click Local Area Connection, and then select Properties.
The Local Area Connection Properties dialog box appears.
4. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box appears.
5. Select Obtain DNS server address automatically.
OR
Select Use the following DNS server addresses, and then type your domain’s DNS server
addresses in the Preferred DNS server and Alternate DNS server boxes.
6. Select Validate settings upon exit, and then click OK.
7. Close the Local Area Connection Properties dialog box, and any other open windows and
dialog boxes.
8. Click Password Renewal, and then disable Auto-Renew Password.
9. Continue to the next procedure.
Checking the status of the Lync Room System
software product key
To check the status of the product key in version 15.05 or earlier of Lync Room System software
1. Click OEM Settings, and then click SRS Licensing Tool.
2. Click Check Status.
If your organization has a Lync Room System software product key distributed by a KMS
server, the Status box indicates that the room system is licensed. Otherwise, the Status box
indicates that the room system isn’t licensed.
NOTE
Depending on the KMS server’s settings, the KMS server might take several hours to
allocate a product key to the room system.
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3. If the room system is licensed, continue to the next procedure.
OR
If the room system isn’t licensed, do one of the following:
o
Wait for the KMS server to allocate a product key to the room system, and then repeat
steps 1 to 2.
NOTE
You can continue using the Lync Room System software during the trial period.
o
Type the MAK provided by Microsoft in the MAK key box, click Activate Key, and then
continue to Testing your room system below.
To check the status of the product key in version 15.06 or later of Lync Room System software
1. Click Lync License.
If your organization has a Lync Room System software product key distributed by a KMS
server, the Status box indicates that the room system is licensed. Otherwise, the Status box
indicates that the room system isn’t licensed.
2. If the room system is licensed, continue to the next procedure.
OR
If the room system isn’t licensed, do one of the following:
o
Wait for the KMS server to allocate a product key to the room system, and then repeat
step 1.
NOTE
You can continue using the Lync Room System software during the trial period.
o
Select Multiple Activation Key (MAK), type the MAK provided by Microsoft in the Enter a
key box, click Activate Key, and then continue to Testing your room system below.
Testing your room system
To test your room system
1. Click Lync Settings.
2. If your organization uses an on-premise Lync Server, click Make a Test Call, and then follow
the on-screen instructions to test call functions.
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3. Click Test Meet Now, and then follow the on-screen instructions to test server connections
and video functions.
4. If you’re unable to complete a test call or test meeting, wait one or two minutes and then try
steps 2 and 3 again.
TIPS
o
If you’re still unable to complete a test call or test meeting, you can verify the room
system’s Lync account credentials by using them on a computer with Lync 2013 client
software.
o
If the audio is too loud or too quiet, adjust the audio settings in the Lync Settings tab.
5. Click Apply & Restart.
The Lync appliance restarts in meeting mode:
When the room system connects to the Microsoft Exchange server, the meeting room’s
o
calendar appears.
When the room system connects to the Lync Server, the meeting room name and the
o
Meet Now button appear below the calendar.
NOTE
If the Lync appliance starts in administrator mode, click Apply & Restart again to shut down
and start the Lync appliance in meeting mode.
TIPS
o
If the Lync appliance is unable to connect to the Lync Server, use a computer with
Lync 2013 client software to verify the Lync account credentials.
o
If the Lync appliance is unable to connect to the Microsoft Exchange server, use a
computer with an Internet browser to log on to Microsoft Outlook® Web Access with
the Lync account credentials. This enables you to verify that the Lync account can
access the Microsoft Exchange calendar.
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Chapter 5
Using your room system
Scheduling meetings
Turning on your room system
Starting meetings
Managing meetings using the console
Connecting computers to your room system
Installing software for the SMART Room System USB Bridge
Connecting a guest laptop using the video connection harness and SMART Room System
37
38
39
40
42
42
USB Bridge
Connecting a guest laptop using Lync client software
Connecting a room computer
Orienting touch
Using the whiteboard feature
Supporting users with special needs
Ending meetings
43
44
44
46
48
48
50
This chapter provides an overview of how users can schedule and conduct a meeting using your
SMART Room System and Lync Room System software.
Scheduling meetings
Using Microsoft Outlook on their personal computers, users can schedule Lync meetings and book
the SMART Room System as a resource.
To schedule a new Lync meeting
1. Start Outlook, and then click Calendar.
2. Click Home, and then click New Lync Meeting.
NOTE
For users with older versions of Lync software, this button is labeled New Online Meeting.
A new Lync meeting opens.
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3. Select a date and time for the meeting, type a subject and details, and then add participants
and the room resource.
4. If appropriate, change the meeting options:
a. Click Meeting Options.
The Lync Meeting Options dialog box appears.
b. Change the meeting options.
NOTE
The controls in this dialog box vary depending on how your organization has
configured Lync Server.
c. Click OK.
5. Send the meeting invitation to the participants and resources.
To convert an existing meeting to a Lync meeting
1. Start Outlook, and then click Calendar.
2. Locate the meeting in the calendar, and then double-click it.
The meeting opens.
3. Click Appointment, and then click Lync Meeting.
NOTE
For users with older versions of Lync software, this button is labeled Online Meeting.
4. Add the room system as a resource.
5. Send the meeting update to the participants and resources.
Turning on your room system
Your room system’s interactive flat panels have two presence detection sensors on their frames
that can detect people up to 16' (5 m) away when the room system is in Standby mode.
When the sensors detect motion in the room, the room system turns on. If presence detection is
disabled, you can manually turn on the room system by pressing the Power/Standby button
the front control panel of each interactive flat panel.
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on
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Starting meetings
After the room system turns on, the interactive flat panels and the console show the room system’s
schedule as a set of squares:
l
When the room system is booked for a meeting, the meeting’s details and Join appear in the
square.
l
When the room system is available, Free appears in the square.
NOTE
If the room system’s schedule doesn’t appear or update correctly, there might be an issue with
the connection between the Lync Room System software and Microsoft Exchange server (see
Resolving software issues on page 80).
Users can join a scheduled meeting when the room system is booked, or they can create an ad
hoc meeting when the room system is available.
To join a scheduled meeting
1. Press the meeting’s square on either the interactive flat panels or the console.
NOTE
The schedule shows only the Lync meetings to which the room system has been added as
a resource. If a meeting doesn’t appear as a square in the schedule, convert the meeting to
a Lync meeting and add the room system to the meeting as a resource (see Scheduling
meetings on page 37).
2. If the meeting is private, type the appropriate sign-in address, user name and password in the
text boxes, and then click Join.
The console shows a set of tabs for managing the meeting (see Managing meetings using the
console on the next page). The interactive flat panels show up to five connected participants’
videos in a gallery.
To create an ad hoc meeting
1. Press Meet Now on the console.
2. Add participants to the meeting.
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3. Press Start Meeting.
The console shows a set of tabs for managing the meeting (see Managing meetings using the
console below). The interactive flat panels show connected participants’ videos in a gallery.
TIP
Alternatively, if the Lync infrastructure supports connecting through POTS, press Dial Pad
and use the dial pad to call a person using the room system. To convert the audio call into a
video meeting, press Start Video and then press Invite More People.
Managing meetings using the console
The console enables users to manage the meeting and the room system features. The user who
organized the meeting typically sits in front of and operates the console during the meeting.
During the meeting, users can show and use the following tabs on the console:
Tab
Contents
Content
The name of the participant
who is currently presenting
and the content uploaded
to the meeting including
PowerPoint files and
whiteboard sessions
Participants
A list of participants in the
meeting
Actions
l
l
l
NOTE
If there are more than 30
participants in the
meeting, the list of
participants doesn’t
appear.
l
l
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Press a content item, and then click
Start Presenting to present the item.
Press Stop Presenting when done.
Press a participant’s name and then select
the appropriate option from the menu:
o
Mute and unmute the participant’s
audio
o
Pin the participant’s video to the
gallery so that it’s always visible
o
Lock or unlock the spotlight on the
participant
o
Remove the participant from the
meeting
Press Invite More People to invite
additional participants.
Press Mute Audience to mute all
participants’ audio except for the
participant who is currently presenting.
CHAPTER 5
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Tab
Contents
Display
Display options for the
room system’s interactive
flat panels
Actions
l
l
l
IM
Instant messages (IMs)
shared during the meeting
In room systems with one interactive flat
panel, select from one of the following
options:
o
Gallery & Content to show the gallery
and shared content
o
Gallery to show only the gallery
o
Presentation to show only shared
content
o
Speaker to show only the presenting
participant’s video
o
Speaker & Content to show the
presenting participant’s video and
shared content
In room systems with two interactive flat
panels, select from one of the following
options:
o
Gallery & Content to show the gallery
on one interactive flat panel and
shared content on the other
interactive flat panel
o
Speaker to show the presenting
participant’s video on one interactive
flat panel and shared content on the
other interactive flat panel
o
Gallery View to show the gallery
across both interactive flat panels
Enable Preview to show the video from
the room system camera.
Press the input field and then use the
on-screen keyboard to type an IM. All
participants in the meeting can see all IMs.
In addition to the tabs, the console contains a toolbar with the following buttons:
Button
Procedure
Stop Video
Stop the meeting room’s video.
Hold Call
Stop the meeting’s video and mute the audio.
Mute Room
Mute the meeting room’s microphones.
Speaker Off
Mute the meeting room’s speakers.
Room Volume
Move the slider to adjust the volume.
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Button
Procedure
Dial Pad
Show a dial pad to use Lync Room System software’s phone features (if the
Lync infrastructure supports a POTS bridge).
New Whiteboard
Create a new whiteboard file.
Email Whiteboard E-mail the whiteboard file.
Leave Meeting
Disconnect the room system from the Lync meeting (see Ending meetings on
page 50).
Connecting computers to your room system
Users can connect the room system to a guest laptop (on a temporary basis) or to a room computer
(on a permanent basis) to share the computer display during a meeting.
NOTE
Remote participants connecting to the meeting through some smart phones and other mobile
devices are unable to view shared computer displays due to limitations of the Lync client
software for those devices.
Installing software for the SMART Room System USB Bridge
SMART recommends that you install the following (or later) versions of SMART Meeting Pro® PE
software, SMART Ink™ and SMART Product Drivers on all computers you intend to connect to your
SMART Room System using the SMART Room System USB Bridge:
Software
Windows
operating systems
Mac OS X
operating system software
SMART Meeting Pro PE software
1.2.206.0
1.2.166.0
SMART Ink
2.2.366.0
2.2.276.0
11.6.1019.0
11.6.1033.1
SMART Product Drivers
This software enables you to take full advantage of the interactive flat panels’ features, to interact
with applications by touching them and to write or draw digital ink over content.
IMPORTANT
If you have a Mac computer, you must install SMART Product Drivers to use your computer with
the SMART Room System USB Bridge.
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To download and install the latest versions of SMART software
1. Go to smarttech.com/downloads.
2. Click Choose a version under SMART Meeting Pro PE (Personal Edition) software , and then
select the most recent version for your operating system.
3. Click Download, and then save the installer to a temporary location on your computer.
4. Double-click the installer.
5. Follow the on-screen instructions to install SMART software.
Connecting a guest laptop using the video connection harness and
SMART Room System USB Bridge
If the video connection harness isn’t connected to a room computer (see Connecting a room
computer on the next page), users can use the harness to connect their laptops and share their
displays.
If the room system has a SMART Room System USB Bridge and Lync Room System software 15.11,
users can also connect the SMART Room System USB Bridge to their laptops to enable interaction
from an interactive flat panel.
To share a guest laptop’s display using the video connection harness
1. Connect the guest laptop to the room system using the video connection harness’s HDMI
cable or VGA cable.
2. If the console prompts you to share the display, press Yes.
3. Disconnect the video connection harness’s HDMI cable or VGA cable from the laptop when
you’re done.
To share a guest laptop’s display and enable interaction from an interactive flat panel
1. Set up your laptop as described in Installing software for the SMART Room System
USB Bridge on the previous page.
2. Connect the guest laptop to the room system using the video connection harness’s HDMI
cable or VGA cable and the SMART Room System USB Bridge.
3. If the console prompts you to share the display, press Yes.
4. If necessary, orient touch (see Orienting touch on page 46).
5. Disconnect the video connection harness’s HDMI cable or VGA cable and the
SMART Room System USB Bridge from the laptop when you’re done.
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Connecting a guest laptop using Lync client software
Users can also share their laptop’s displays by joining a meeting using Lync client software on the
laptop.
If a user shares a PowerPoint file during a Lync meeting, other users can write on the shared
PowerPoint file
To connect a guest laptop
1. Join the meeting on the laptop using Lync client software.
2. If you’re joining the meeting in person, press Yes when prompted to confirm you’re in the
meeting room.
OR
If you’re joining the meeting remotely, press No when prompted to confirm you’re not in the
meeting room.
To write or draw on a shared PowerPoint file
1. Connect a guest laptop (see To connect a guest laptop above).
2. Click Presentation
, select PowerPoint, and then share the PowerPoint file.
NOTE
If you choose to share the PowerPoint application rather than a specific PowerPoint file, you
are unable to write or draw on the PowerPoint file.
3. Click Content, and then select Take Over as Presenter (on the console).
OR
Press the mode bar (up or down arrow), and then press Yes when prompted to take over as
the presenter (on interactive flat panels).
4. Press the mode bar, press Annotate, and then write or draw using your finger or one of the
interactive flat panel pens.
5. Press Stop Presenting on the guest laptop when done.
Connecting a room computer
If you want to connect a room computer to your room system, you need to enable the Room PC
View feature. Users can then share the room computer’s display by pressing the appropriate
controls on the console.
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If the room system has a SMART Room System USB Bridge and firmware version 15.11, you can also
connect the SMART Room System USB Bridge to the room computer to enable interaction from an
interactive flat panel.
NOTES
l
The Room PC View feature is available only in versions 15.10 and later of Lync Room
System software. You can download and install the latest version of Lync Room System
software or configure your room system to download and install updates automatically in
the Lync Admin Console (see Updating software and firmware on page 56).
l
Ensure your organization’s networking conferencing policies are compatible with Room PC
View.
To enable the Room PC View feature
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press System Settings.
5. Turn on Room PC View.
6. Press Apply & Restart.
To share the room computer’s display when in a meeting
1. Ensure the room computer is connected to the room system and the room computer’s video
port is active.
2. Press Content on the console.
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3. Press Desktop/Device, and then press Start Presenting.
The room computer’s display appears on one of the interactive flat panels.
NOTES
o
If the room computer is connected to a SMART Room System USB Bridge and is set up
as described in Installing software for the SMART Room System USB Bridge on
page 42, users can interact with the computer by touching the interactive flat panel.
o
You might need to orient touch (see Orienting touch below).
4. Press Desktop/Device, and then press Stop Presenting when done.
To share the room computer’s display when not in a meeting
1. Ensure the room computer is connected to the room system through the video connection
harness’s HDMI cable or VGA cable.
2. Press Room PC View
on the console.
The room computer’s display appears on one of the interactive flat panels.
NOTES
o
If the room computer is connected to a SMART Room System USB Bridge and is set up
as described in Installing software for the SMART Room System USB Bridge on
page 42, users can interact with the computer by touching the interactive flat panel.
o
You might need to orient touch (see Orienting touch below).
3. Press Room PC View
when done.
Orienting touch
You need to orient touch on each computer you connect to your room system using the
SMART Room System USB Bridge. The procedure for orienting touch differs depending on
whether SMART Product Drivers is installed on the computer.
You might need to repeat the orientation procedure at a later time if touch isn’t accurate. This can
happen if you change the resolution on the computer or connect another computer to your room
system.
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To orient touch when SMART Product Drivers is installed
1. Ensure the computer is connected to the room system.
2. Press the Orientation button
on the interactive flat panel’s color select module.
The orientation screen appears on the interactive flat panel’s display.
NOTES
o
If you connect a computer that’s configured to duplicate the desktop on multiple
displays, the orientation screen appears on both the interactive flat panel’s display and
the computer’s display.
o
If you connect a computer that’s configured to extend the desktop across multiple
displays and the orientation screen appears on the computer’s display rather than the
interactive flat panel’s display, press the Orientation button
until the orientation
screen appears on the interactive flat panel’s display.
3. Follow the on-screen instructions to orient touch.
To orient touch when SMART Product Drivers isn’t installed (Windows operating systems only)
NOTE
This procedure varies depending on your version of Windows operating system and your system
preferences.
1. Ensure the computer is connected to the room system.
2. Open Control Panel.
3. Press Hardware and Sound, and then press Tablet PC Settings.
The Tablet PC Settings dialog box appears.
4. Select the appropriate display in the Display drop-down list, and then press Calibrate.
The Calibrate pen or touch input screens dialog box appears.
5. Press Touch input.
The orientation screen appears.
6. Follow the on-screen instructions to orient touch.
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Using the whiteboard feature
Users can use the interactive flat panel’s pens and eraser to write, draw and erase digital ink in a
whiteboard file. Alternatively, they can use their fingers to write or draw digital ink and their fists or
palms to erase it.
In addition to writing, drawing and erasing digital ink, users can move digital ink and other objects
in the whiteboard file and create additional whiteboard files.
To open a whiteboard file when in a meeting
1. Press New Whiteboard on the console or on one of the interactive flat panels.
2. Write or draw digital ink.
NOTES
o
Remote participants see the whiteboard session in real time and can add their own
digital ink notes to it as part of a collaborative effort.
o
Remote participants connecting to the meeting through some smart phones and other
mobile devices are unable to view whiteboard sessions due to limitations of the Lync
client software for those devices.
3. Press Email Whiteboard when you’re done to e-mail the whiteboard file.
To open a whiteboard file when not in a meeting
1. Press Start Whiteboard on the console or on one of the interactive flat panels.
2. Write or draw digital ink.
3. Press Email Whiteboard when you’re done to e-mail the whiteboard file.
Supporting users with special needs
Lync Room System software includes the following features to support users with special needs:
l
High contrast themes
l
Screen narrator
l
Screen magnifier
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NOTE
These features are available only in newer versions of Lync Room System software. You can
download and install the latest version of Lync Room System software or configure your room
system to download and install updates automatically in the Lync Admin Console (see Updating
software and firmware on page 56).
To apply a high contrast theme
1. Press Options on the console.
2. Press Dark Theme to apply a high contrast theme with light text and graphics on a dark
background.
OR
Press Light Theme to apply a high contrast theme with dark text and graphics on a light
background.
Lync Room System software appears in the selected theme.
NOTE
To return to the default them, press Options on the console, and then press Default Theme.
To use the screen narrator
1. Ensure the speakers are properly connected and working.
2. Press Options on the console, and then press Start Narrator.
The Microsoft Narrator dialog box appears.
3. Set the controls in the Microsoft Narrator dialog box.
TIP
For more information on the controls in the Microsoft Narrator dialog box, press Quick Help.
4. Use the screen narrator to read text on the screen.
To use the screen magnifier
1. Press Options on the console, and then press Start Magnifier.
The Magnifier toolbar appears.
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2. Set the controls in the Magnifier toolbar.
TIP
For more information on the controls in the Magnifier toolbar, press Help
.
3. Use the screen magnifier to magnify text and graphics on the screen.
Ending meetings
At the end of the meeting, users can press Leave Meeting on the console to disconnect the room
system from the Lync meeting. The Lync meeting ends when all participants have left.
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Maintaining your room system
Recommended tools
Remotely monitoring your room system
Installing the Lync Room System Administrative Web Portal
Using the Lync Room System Administrative Web Portal
Updating software and firmware
Turning off your room system
Maintaining the interactive flat panels
Calibrating the interactive flat panels
Orienting the interactive flat panels
Cleaning the screens
Cleaning the presence detection sensors
Cleaning the camera windows and reflective tape
Maintaining ventilation
Preventing condensation
Replacing a pen nib
Using the kickstands to access connectors
Maintaining the console
Maintaining the camera
Maintaining the microphones
Maintaining the speakers
Checking your room system cable connections
Checking your room system installation
Removing and transporting your room system
52
53
53
53
56
57
59
59
62
63
64
64
65
65
66
66
67
67
68
68
68
68
69
Your room system is designed to require no, or only minimal, cleaning and other maintenance.
If your room system requires cleaning or other maintenance or if your organization mandates
periodic cleaning or other maintenance of its IT infrastructure, follow the instructions in this chapter.
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Recommended tools
The following are recommended tools that professional, trained installers and IT specialists should
have available for maintenance and troubleshooting purposes:
Activity
Hardware service
Recommended tools
l
Paper and pencil
l
Ladder
l
Tape measure
l
Hardware isolation testing
l
Flashlight
l
Nylon cable ties
l
Cable tie cutter
l
16' 5" (5 m) USB cable
l
16' 5" (5 m) USB cable with mini-B connector
l
16' 5" (5 m) active USB extension cable
l
20' 8" (6.3 m) HDMI cable
l
Functional spare Lync appliance
l
Functional spare console and power supply
l
Functional spare camera kit
l
l
l
IT access
l
Functional spare speaker kit, including cables
Functional spare power supplies for the camera, audio
processor and speakers for room systems with SMART Board
8055i interactive flat panels
IT administrator with knowledge of your organization’s Lync
infrastructure
SMART Board interactive flat panel remote control
l
USB keyboard and mouse
l
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Functional spare microphone and audio processor kit,
including cables
l
l
52
Set of screwdrivers, including flat blade, Phillips No. 1 and
Phillips No. 2
Laptop that has Outlook and Lync client software and that is
connected to your organization’s Lync infrastructure
Internet access for documentation and other resources
(see Other documentation and resources on page 8)
Alternative audio source, such as a portable music player
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Remotely monitoring your room system
Using the Lync Room System Administrative Web Portal, you can remotely collect diagnostic
information to monitor the health of your SMART Room System.
NOTE
In addition to remotely monitoring your room system using the Lync Room System
Administrative Web Portal, you can remotely manage it using Lync Infrastructure Environment
Administrator tools such as System Center Operations Manager (SCOM). For more information,
see microsoft.com/download/details.aspx?id=29256.
Installing the Lync Room System Administrative Web Portal
To install the Lync Room System Administrative Web Portal
1. Download the installation file from microsoft.com/en-us/download/details.aspx?id=40329.
2. Follow the instructions in technet.microsoft.com/en-us/library/dn436324.aspx to configure
your environment for the Lync Room System Administrative Web Portal and then install the
Lync Room System Administrative Web Portal.
Using the Lync Room System Administrative Web Portal
Once you have installed the Lync Room System Administrative Web Portal, you can use it to do the
following:
l
Set a room system’s password, room tag and audio volumes
l
View a room system’s information and health status
l
Save a room system’s diagnostic log
l
Restart a room system
To log on to the Lync Room System Administrative Web Portal
1. Open your Internet browser.
2. Go to the following address:
https://[Computer] /lrs
Where [Computer] is the address of the computer you installed the Lync Room System
Administrative Web Portal on.
3. Type your user name and password in the appropriate boxes.
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4. Click Sign in.
The Lync Room System Admin Portal page appears. The table on this page contains
important information for all room systems on your organization’s network.
To set a room system’s password, room tag and audio volumes
1. Log on to the Lync Room System Administrative Web Portal (see To log on to the
Lync Room System Administrative Web Portal on the previous page).
2. Click the room system’s Room Name link.
3. Click Settings.
4. Set the following controls:
Control
Procedure
Credentials
Password
Type the room system’s password, and then click Set.
Show password
Select the check box to show the password.
Room Tag
Tag
Type the room system’s tag, and then click Update.
Audio
Default Speaker
Volume
Move the slider to the right to increase the default speaker volume
or move the slider to the left to decrease the default speaker
volume, and then click Set Default Volumes.
Default
Microphone
Volume
Move the slider to the right to increase the default microphone
volume or move the slider to the left to decrease the default
microphone volume, and then click Set Default Volumes.
Default Ringer
Volume
Move the slider to the right to increase the default ringer volume or
move the slider to the left to decrease the default ringer volume,
and then click Set Default Volumes.
5. Click Sign out when done.
To view a room system’s information and health status
1. Log on to the Lync Room System Administrative Web Portal (see To log on to the
Lync Room System Administrative Web Portal on the previous page).
2. Click the room system’s Room Name link.
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3. Click Details.
A page showing the room system’s information, including its name, hardware components and
software versions, appears.
4. Click Health.
A page showing the room system’s health status, including the status of its network
connection and audio and video devices, appears.
5. Click Sign out when done.
To save a room system’s diagnostic logs
1. Log on to the Lync Room System Administrative Web Portal (see To log on to the
Lync Room System Administrative Web Portal on page 53).
2. Click the room system’s Room Name link.
3. Click Logging.
4. Type the path where you want to save the diagnostics logs in the Save to box, and then click
Save Logs.
5. Click Sign out when done.
To restart a room system
1. Log on to the Lync Room System Administrative Web Portal (see To log on to the
Lync Room System Administrative Web Portal on page 53).
2. Click the room system’s Room Name link.
3. Click Logging.
4. Press Restart Console to restart the console.
OR
Press Restart PC to restart the Lync appliance.
5. Click Sign out when done.
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Updating software and firmware
At a scheduled time each night, your room system checks for updates to its software and firmware
from Windows Update. It then installs any updates and restarts.
You can also manually check for updates.
To manually check for updates
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press Web Updates.
5. Press Check Updates and Install.
Lync Room System software checks for and installs any updates.
6. Press Apply & Restart.
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Turning off your room system
For some maintenance procedures, you need to turn off your room system.
To turn off your room system
1. On the console, press Options, and then press Restart.
2. When the screens are blank or when the SMART logo appears, complete the appropriate
procedure for the room size:
Room size
Extra small room
Procedure
a. Press the power button on the Lync appliance enclosure for six
seconds.
b. Flick the power switch on the bottom of the interactive flat
panel.
Small room
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Flick the power switch on the bottom of the interactive flat
panel.
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Room size
Medium room
Medium room with
dual panels
Procedure
Flick the power switch on the bottom of the interactive flat
panel.
a. Press the power button on the Lync appliance enclosure for six
seconds.
b. Flick the power switch on the bottom of both interactive flat
panels.
Large room
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Flick the power switch on the bottom of both interactive flat
panels.
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Room size
Extra large room
Procedure
Flick the power switch on the bottom of both interactive flat
panels.
Maintaining the interactive flat panels
Complete the following tasks on a regular basis to maintain your room system’s interactive flat
panels:
l
Calibrate and orient the interactive flat panels as necessary
l
Clean the screen
l
Clean the presence detection sensors
l
Clean the camera windows and reflective tape
l
Maintain ventilation
l
Prevent condensation
l
Replace pen nibs as necessary
Calibrating the interactive flat panels
Digital cameras in the corners of the interactive flat panels track the position of the pens, eraser
and your finger on the screens, and then send the information to SMART Product Drivers, which
interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.
Calibration determines the position and angles of the cameras to accurately identify the location of
touches on the interactive flat panels.
Typically, you need to calibrate the interactive flat panels during initial configuration only (see
Configuring SMART Settings on page 30). However, you might need to calibrate the interactive flat
panels after initial configuration in the following situations:
l
Digital ink disappears as users write or draw.
l
The environment lighting changes.
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IMPORTANT
l
To calibrate the interactive flat panels, you need the room system administrator account’s
user name and password.
l
If an error message appears while you are calibrating the interactive flat panels, contact
your SMART reseller or SMART Support (smarttech.com/contactsupport).
To calibrate an interactive flat panel
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press OEM Settings, and then press SMART Settings.
SMART Settings appears.
5. Press SMART Hardware Settings.
6. Press the icon of the interactive flat panel you want to calibrate.
7. Select Advanced Settings from the drop-down list.
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8. Press Calibrate.
The calibration screen appears. This can take a few moments.
NOTE
If the calibration screen doesn’t appear on the selected interactive flat panel, move it to the
selected interactive flat panel by pressing the spacebar on the keyboard or the Orient
button
on the interactive flat panel’s color select module.
9. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of
the target until the target turns green, and then lift the pen.
The target moves to the next location.
IMPORTANT
Hold the pen perpendicular to the screen.
NOTE
You can calibrate a target again by pressing the Keyboard button or the Right-click button
on the interactive flat panel’s color select module.
10. Continue pressing targets until the calibration is complete.
A message appears stating that the calibration was successful, and then the orientation screen
appears.
11. Orient the interactive flat panel (see Orienting the interactive flat panels on the next page).
12. On the console, press OK.
SMART Settings closes.
13. On the console, press Apply & Restart.
The room system restarts.
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Orienting the interactive flat panels
Typically, you need to orient the interactive flat panels during initial configuration only (see
Configuring SMART Settings on page 30). However, you might need to orient the interactive flat
panels again if the location of users’ touch is misinterpreted (a pointer appears a distance from the
actual contact or on a different display than the one being touched).
IMPORTANT
To orient the interactive flat panels, you need the room system administrator account’s user
name and password. You’re unable to orient the interactive flat panels in meeting mode.
To orient an interactive flat panel
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press the Orient button
on the interactive flat panel’s color select module.
The orientation screen appears.
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5. Use an interactive flat panel pen to press the red targets as they appear. Hold the tip of the
pen at the center of each target, and then lift the pen.
The target moves to the next orientation point.
IMPORTANT
Hold the pen perpendicular to the screen.
6. Continue until you’ve pressed all the targets.
The orientation window closes.
7. On the console, press Apply & Restart.
The room system restarts.
8. If this doesn’t correct inaccurate touch control, calibrate the interactive flat panel (see
Calibrating the interactive flat panels on page 59).
Cleaning the screens
Follow these instructions to clean the interactive flat panels’ screens without damaging their
anti-glare coating or other product components.
CAUTION
l
Do not use permanent or dry-erase markers on the screens. If dry-erase markers are used
on the screens, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
l
Do not rub the screens with a dense or rough material.
l
Do not apply pressure to the screens.
l
Do not use cleaning solution or glass cleaner on the screens, because they can deteriorate
or discolor the screens.
l
Avoid touching the reflective tape between the screens and the bezel, and ensure that this
strip stays dry. Damage to this strip affects touch interactivity.
To clean the screens
1. Turn off your room system (see Turning off your room system on page 57), and then
disconnect the power sources for the interactive flat panels.
2. Wipe the screens with a lint-free, non-abrasive cloth.
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Cleaning the presence detection sensors
Each interactive flat panel has two presence detection sensors on its frame.The sensors should be
inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred.
CAUTION
Do not use compressed air, water, chemical agents or cleaning agents to clean the sensors.
To clean the presence detection sensors
1. Turn off your room system (see Turning off your room system on page 57), and then
disconnect the power sources for the interactive flat panels.
2. Gently wipe the sensors using a clean lint-free cloth.
Cleaning the camera windows and reflective tape
The DViT technology in the interactive flat panels uses four cameras in the corners of the frames
and the reflective material between the screens and the bezels. Excessive dust buildup on the
camera windows or reflective tape can impair touch performance.
These areas should be inspected regularly for dust and should be cleaned if any obvious dust
buildup has occurred.
CAUTION
l
Do not use compressed air to clean the camera windows or borders.
l
Do not use water, chemicals or cleaning agents.
l
Applying too much pressure when cleaning the tape or cameras can damage the tape and
cameras and cause performance issues or errors.
To clean the camera windows and reflective tape
1. Turn off your room system (see Turning off your room system on page 57), and then
disconnect the power sources for the interactive flat panels.
2. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the
reflective tape along the top of the interactive flat panel screens.
3. Gently wipe the reflective tape along the sides of the interactive flat panel screens.
4. Gently wipe the camera windows in the bottom corners and the reflective strip across the
bottom of the interactive flat panel screens.
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Maintaining ventilation
The interactive flat panels require ventilation to enable the cooling fans to function. Dust buildup in
the ventilation holes compromises cooling and leads to product failure.
l
Clean accessible ventilation holes monthly with a dry cloth.
l
Use a vacuum cleaner with a narrow hose-end attachment to clear the back ventilation holes
regularly.
CAUTION
Avoid setting up or using your room system in an area with excessive levels of dust, humidity or
smoke.
Preventing condensation
The interactive flat panel screens contain layers of glass that can collect condensation, especially
in the following conditions:
l
Temperature extremes with high humidity
l
Rapid changes in humidity, which can occur when you operate the room system near water,
such as a sink, pool, kettle or air conditioner ventilator
l
Direct exposure to sunlight
To evaporate condensation from the interactive flat panels
1. Remove the humidity source from the room system, if possible.
2. Adjust the room temperature to normal operating ranges.
3. Turn on the room system for 2–3 hours.
4. If the screen condensation doesn’t evaporate, contact your SMART reseller or
SMART Support (smarttech.com/contactsupport).
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Replacing a pen nib
To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen nib if it
becomes worn. Replacement pen nibs are included with your room system, and you can purchase
additional replacements from your authorized SMART reseller (smarttech.com/where) or the
SMART Parts Store (parts.smarttech.com).
To replace a pen nib
1. Grasp the worn nib on the pen with a pair of pliers, and then pull and twist the nib loose.
2. Press the replacement nib into the pen.
Using the kickstands to access connectors
For some maintenance and troubleshooting procedures, you might need to access the interactive
flat panels’ connectors. You can use the kickstands to access these connectors.
To deploy the kickstands
1. Release the kickstand locks by pulling them down.
2. Pull the bottom of the interactive flat panel away from the
wall.
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3. Deploy the kickstands by pushing them up and toward the wall.
NOTE
When you’ve completed your maintenance or troubleshooting and no longer need access
to the connectors, push the kickstands down, push the locks up and then place the
interactive flat panel back in its original position.
Maintaining the console
Follow these instructions to clean the console’s screen without damaging its anti-glare coating or
other product components.
CAUTION
l
Do not rub the screen with a dense or rough material.
l
Do not apply excessive pressure to the screen.
l
Do not use cleaning solution or glass cleaner on the screen, because they can deteriorate
or discolor the screen.
To clean the screen
1. Turn off your room system (see Turning off your room system on page 57), and then
disconnect the power source for the console.
2. Wipe the screen with a lint-free, non-abrasive cloth to remove finger prints and minor buildup.
OR
Apply a laptop screen cleaning solution to a lint-free, non-abrasive cloth, and then wipe the
screen with the cloth to remove more significant buildup.
CAUTION
Do not apply the laptop screen cleaning solution or other liquids directly to the screen.
Maintaining the camera
CAUTION
Do not directly contact the camera lens, even to clean it. Directly contacting the camera lens can
scratch or otherwise damage it, negatively impacting the camera’s performance.
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You need to clean the camera lens only if there is visible accumulation of dust. Use a canister of
inert gas or a blower bulb to blow the dust off of the lens. Don’t blow off dust with your mouth
because this can deposit droplets of saliva on the camera lens.
Maintaining the microphones
Follow these instructions to clean the microphones.
To clean the microphones
1. Turn off your room system (see Turning off your room system on page 57).
2. Wipe the microphones with a lint-free, non-abrasive cloth.
Maintaining the speakers
Follow these instructions to clean the speakers.
To clean the speakers
1. Turn off your room system (see Turning off your room system on page 57).
2. Wipe the speakers with a lint-free, non-abrasive cloth.
Checking your room system cable connections
Inspect your room system’s cables on a regular basis to ensure they are securely connected. Using
cable strain relief ensures cables remain securely connected and prevents technical issues
associated with disconnected cables.
Checking your room system installation
Inspect your room system’s hardware installation frequently to ensure that it remains secure.
l
Check the mounting location for signs of damage or weakness that can occur over time.
l
Check for loose screws, gaps, distortions or other issues that could occur with the mounting
apparatus.
If you find an issue, refer to a professional installer.
Inspect your room system’s software installation by making a test call (see Testing your room
system on page 82).
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Removing and transporting your room system
WARNING
Only professional, trained installers should remove your room system.
CAUTION
l
Save your original packaging so that you can repack your room system with as much of the
original packaging as possible. This packaging was designed with optimal shock and
vibration protection. If your original packaging isn’t available, you can purchase the same
packaging directly from your authorized SMART reseller (smarttech.com/where).
l
Transporting your room system without correct packaging voids your warranty and could
lead to product damage.
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Chapter 7
Troubleshooting your room system
Resolving hardware issues
Locating serial numbers
Locating power and status lights
Resolving issues with the interactive flat panels
Resolving issues with the console
Resolving issues with the camera
Resolving issues with the microphones
Resolving issues with the speakers
Resolving issues with connected computers
Resolving software issues
Resolving issues with the calendar
Resolving issues with shared PowerPoint files
Improving the restart time
Adding trusted domains to your room system
Testing your room system
71
72
73
74
76
77
78
78
79
80
80
81
81
81
82
This chapter provides you with the information necessary to solve simple issues that can occur with
your room system’s hardware and software.
For the SMART Room System for Microsoft Lync troubleshooting decision tree and other
troubleshooting resources, refer to the SMART knowledge base (see Knowledge base on
page 10).
Resolving hardware issues
This section explains how to resolve common issues with your room system’s hardware. If issues
persist or aren’t covered, contact your SMART reseller or SMART Support
(smarttech.com/contactsupport).
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Locating serial numbers
Each of the major components of your room system has a serial number.
Component
Serial number location
Interactive flat panel
Bottom of the interactive flat panel on the left side
NOTES
l
l
When requesting technical support, provide SMART Support
with the left interactive flat panel’s serial number.
You can also access the interactive flat panel’s serial number
from the on-screen display menu.
SBID 8055i
SERIAL NUMBER on page 99
SBID 8070i-G4
SERIAL NUMBER on page 105
SBID 8084i-G4
Serial Number on page 115
Lync appliance
Wide side of the Lync appliance
Console
Bottom of the console
Camera
Top of the camera beside the service light
Table microphones
Bottom of each microphone
Audio processor
Narrow side of the audio processor
Speakers
Back of each speaker
It’s good practice to record these serial numbers in a safe place. You can use the
SMART Room System for Microsoft Lync software configuration guide provided with your room
system for this purpose.
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Locating power and status lights
Your room system’s components have power and status lights, which you can use when resolving
common issues with the room system.
No. Component
Light
1
Interactive flat panel
Power
2
Interactive flat panel
Touch system status
3
Console
Power and status
4
Camera
Video capture
5
Camera
Service
6
Microphones
Microphone
7
Speakers
Power
NOTE
The following power and status lights aren’t shown in the above diagram:
l
Power, hard drive activity and network connection lights on the Lync appliance
l
Power light on the Lync appliance enclosure (room systems with SMART Board 8055i
interactive flat panels only)
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Resolving issues with the interactive flat panels
Use the following table to resolve issues with your room system’s interactive flat panels.
Lights
Interactive flat panel
status
Issues
Power:
Off
Not receiving power
The interactive flat panels
should be receiving power
but aren’t.
Ensure that the interactive flat
panels are connected to the mains
power supply and that the power
switches are turned on.
Off
The interactive flat panels
are off.
Press the Power/Standby buttons
on the front control panels of
the interactive flat panels to turn
them on.
Standby mode
The interactive flat panel
doesn’t turn on when you
enter the room.
Touch system:
Off
Power:
Solid red
Solutions
Touch system:
Off
Power:
Solid amber
Touch system:
Off
l
l
l
l
The interactive flat panels
are turning on after they’ve
been turned off.
l
l
The interactive flat panels
are turning on when people
aren’t present.
l
l
Power:
Solid green
Turning on
Touch system:
Flashing amber
(quickly)
The status light continues
flashing amber (quickly) for
more than one minute.
Enable presence detection (see
page 92).
Reduce the room temperature to
increase the difference between
the ambient temperature and
human body temperature.
Move closer to the interactive flat
panels or make bigger motions.
Remove any glass, acrylic or other
material between you and the
presence detection sensors.
Increase the re-enable time, which
is the time between when you exit
the room and when the presence
detection sensors start detecting
motion again.
Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
Remove sources of major
temperature fluctuation (humidifier
emission, air conditioning, heating
system).
Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
Turn off the interactive flat panel
(see page 57), wait a few minutes
and then turn the interactive flat
panel back on.1
1For SMART Board 8055i interactive flat panels, also turn on the Lync appliance by pressing the power button on the Lync
appliance enclosure (located behind the left interactive flat panel).
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Lights
Interactive flat panel
status
Issues
Power:
Solid green
Updating firmware
The status light continues
flashing amber (slowly) for
more than five minutes.
On with no touch
control
There’s no touch control.
Touch system:
Flashing amber
(slowly)
Power:
Solid green
Solutions
Turn off the interactive flat panel
(see page 57), wait a few minutes
and then turn the interactive flat
panel back on.2
l
Touch system:
Flashing or solid green
l
Power:
Solid green
On with touch control
The display is blank.
l
Touch system:
Solid green
l
Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 85), to
troubleshoot the issue.
Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 9).
For SMART Board 8055i interactive
flat panels, press INPUT on the
remote control until you select
HDMI1.
For SMART Board 8070i-G4 and
8084i-G4 interactive flat panels,
press INPUT on the remote control
until you select HDMI3/PC.
Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 9).
The image is unstable or
unfocused.
Secure the HDMI cable at both
connection points.
The image is too light, too
dark or has poor quality
issues.
Press AUTO SETUP or AUTO on
the interactive flat panel’s remote
control to automatically configure
the video settings.
There is a persistent image
on the screen.
Turn off the interactive flat panel
and leave it turned off for as long as
the image was on the screen.
When you touch the
interactive flat panel, the
touch point is in the wrong
location.
l
l
You aren’t touching the screen at
right angles (see
smarttech.com/kb/131299).
Orient the interactive flat panel (see
page 62).
2 For SMART Board 8055i interactive flat panels, also turn on the Lync appliance by pressing the power button on the Lync
appliance enclosure (located behind the left interactive flat panel).
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Lights
Interactive flat panel
status
Issues
An area of the screen
doesn’t respond to your
touch.
Solutions
l
l
OR
When you draw digital ink,
the lines are broken.
l
l
l
You try to erase with the
eraser, but you draw more
digital ink. You don’t see a
flashing light on the color
select module.
You’re trying to draw digital
ink, but you’re erasing digital
ink.
Increase the initial contact area of
your eraser.
l
l
Your room system isn’t
turning off when people
have left the room.
Your room system is turning
off when people are present.
Ensure nothing is taped to the
screen.
Remove obstructions from the
reflective tape channel.
Use consistent pressure while
drawing digital ink.
Close blinds or shades or dim light
sources.
Calibrate your interactive flat panel
(see page 59).
l
l
Lift other fingers and the palm of
your hand from the interactive flat
panel while you write because the
interactive flat panel is interpreting
them as an eraser.
Use a smaller pointer, such as the
pen.
Enable presence detection (see
page 92).
Increase the time before the
interactive flat panel automatically
turns off.
Resolving issues with the console
Use the following table to resolve issues with your room system’s console.
Power light
Console status
Issues
Off
Not receiving power
The console should be
receiving power but isn’t.
Ensure that the console is
connected to the power supply as
show in the installation instructions
(see page 9).
Solid amber
Receiving power but
not connected to the
Lync appliance
There’s an issue with the
Lync appliance or the
interactive flat panels.
Refer to the troubleshooting table
on page 74.
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Solutions
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Power light
Console status
Issues
Solid green
Receiving power and
connected to the Lync
appliance
The screen is blank.
The console screen appears
on the interactive flat panel
rather than on the console.
Solutions
Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 9).
l
l
There’s no touch control.
l
l
Follow the instructions on page 28
to correctly configure the room
system software.
Ensure that the cable from the
HDMI1 receptacle on the Lync
appliance is connected to the
console.
Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 85), to
troubleshoot the issue.
Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 9).
Resolving issues with the camera
Use the following table to resolve issues with your room system’s camera.
Lights
Camera status
Issues
Video capture:
Off
Not receiving power
The camera should be
receiving power but isn’t.
Ensure that the camera is
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Updating firmware
The service light continues
flashing amber for more
than five minutes.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Hardware error
The camera’s video output
doesn’t appear.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Hardware error (the
USB cable isn’t
properly connected)
The camera’s video output
doesn’t appear.
Ensure the USB cable from the
camera is connected to the Lync
appliance.
On but not capturing
video
The camera’s video output
doesn’t appear even though
it should.
Perform a room system test (see
page 82).
Service:
Off
Video capture:
Off
Service light:
Flashing amber
Video capture:
Off
Service light:
Flashing red
Video capture:
Off
Service light:
Solid red
Video capture:
Red
Service light:
Green
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Lights
Camera status
Issues
Video capture:
Green
On and capturing
video
The camera’s video output
doesn’t appear.
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it’s closed.)
The video quality is poor.
Perform a room system test (see
page 82).
Service light:
Green
Solutions
Resolving issues with the microphones
Use the following table to resolve issues with your room system’s microphones.
Microphone light
Microphone status
Issues
Solutions
Off
Not receiving power
The microphones should be
receiving power but aren’t.
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Red
On but muted
Remote participants are
unable to hear room
participants.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the table
microphones).
Green
On and not muted
Remote participants are still
unable to hear room
participants.
Perform a room system test (see
page 82).
Resolving issues with the speakers
Use the following table to resolve issues with your room system’s speakers.
Power light
Speaker status
Issues
Off
Not receiving power
The speakers should be
receiving power but aren’t.
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Solutions
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
CHAPTER 7
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Power light
Speaker status
Issues
On
On
You’re unable to hear sound.
Solutions
l
l
l
l
Unmute the audio in Lync Room
System software.
Turn up the volume in Lync Room
System software.
For SMART Board 8070i-G4
interactive flat panels, ensure the
audio input is IN2 (see page 104).
For SMART Board 8084i-G4
interactive flat panels, ensure the
AUDIO2 input is HDMI3/PC (see
page 111).3
Ensure the audio processor is
receiving power and is connected
as shown in the installation
instructions (see page 9).
You can hear sound, but it’s
quiet.
Using the console, turn up the
volume in Lync Room System
software settings.
You can hear sound, but it’s
distorted, or there’s
feedback.
One or more of the remote
participants’ audio systems is
causing the distortion or feedback.
Mute individual remote participants
until you identify the remote
participants with problematic audio
systems. Ask those remote
participants to troubleshoot their
audio systems.
Resolving issues with connected computers
If video input from a connected guest laptop or room computer isn’t appearing on the interactive
flat panels, do the following:
l
Ensure the HDMI cable or the VGA cable from the video connection harness is properly
connected to the computer.
l
Ensure the video connection harness is properly connected to the room system.
3For room systems with SMART Board 8055i interactive flat panels, the speakers aren’t connect to the interactive flat panels.
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l
For guest laptops:
o
Ensure the laptop’s external display connector is enabled.
NOTE
Depending on the laptop, the external display connector might be enabled
automatically or you might need to press a key on the keyboard. See the laptop’s
documentation for instructions.
o
l
If the console prompts you to share your screen with everyone in the meeting, press Yes.
For room computers:
o
Ensure the Room PC View feature is enabled (see Connecting a room computer on
page 44).
o
On the console, press Content, Start Presenting and then Start Presenting (if you’re in a
meeting) or Room PC View (if you’re not in a meeting).
If touch isn’t working for a connected guest laptop or room computer, do the following:
l
Ensure the SMART Room System USB Bridge is properly connected to the room system and
the computer.
l
Ensure the necessary software is installed on the computer (see Installing software for the
SMART Room System USB Bridge on page 42).
l
Orient touch (see Orienting touch on page 46).
Resolving software issues
This section explains how to resolve common issues with your room system’s software.
Before troubleshooting issues with your room system’s software, ensure the latest versions of the
software are installed (see Updating software and firmware on page 56).
If issues persist or aren’t covered, contact Microsoft for support.
Resolving issues with the calendar
If the Lync Room System software calendar doesn’t appear on the console and interactive flat
panels, or if it indicates that the room is free for 24 hours when you know that is has been booked
for meetings, there is an issue with the connection between the room system and your
organization’s Microsoft Exchange server. For assistance with these and other network issues,
contact your organization’s network administrator.
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Resolving issues with shared PowerPoint files
Users can share PowerPoint files using the room system (see Connecting a guest laptop using
Lync client software on page 44). If participants are unable to write or draw digital ink over a
PowerPoint file, ensure the user is sharing the PowerPoint file (and not the screen, part of the
screen or the PowerPoint application) and that permissions are set so that either the presenter or
everyone can write or draw digital ink over the file.
Improving the restart time
If you find the room system takes a long time to restart when you are modifying settings, you can
remove unused Microsoft language packs to improve the restart time. For more information, see
Improving the start-up and restart time on a SMART Room System for Microsoft Lync
(knowledgebase.force.com/?q=000014391).
Adding trusted domains to your room system
If the domain name used in the Lync account’s SIP URI is different from the domain name on the
Lync Web Service certificate, your room system might not connect to the Lync Server. When this
occurs, a dialog box might appear asking if you want to trust the certificate, but this dialog box
disappears quickly thereafter.
In this situation, you need to add the domain name specified in the Subject Name and Common
Name fields of the Lync Web Service certificate to the room system.
CAUTION
Use caution when you open the Windows registry editor. If you incorrectly modify the Windows
registry, you can damage the Lync appliance’s operating system.
To add a trusted domain to your room system
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Connect a mouse and keyboard to the Lync appliance.
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5. Press System Settings, and then press Network Connections.
Control Panel appears.
6. Type regedit in the address bar.
The Registry Editor window appears.
7. In the left pane, browse to and open HKEY_LOCAL_MACHINE\SOFTWARE\
Policies\Microsoft\Office\15.0\Lync.
8. In the right pane, right-click and select New > String Value.
A new string appears.
9. Type TrustModelData, and then press ENTER.
10. Right-click the string you created in steps 8 and 9, and then select Modify.
The Edit String dialog box appears.
11. Type the domain name specified in the Subject Name and Common Name fields of the
Lync Web Service certificate in the Value data box, and then press OK.
12. Close the Registry Editor window.
13. Disconnect the mouse and keyboard.
14. Click Apply & Restart.
The room system restarts.
Testing your room system
If your particular issue wasn’t covered in the previous sections or if the solutions in the previous
sections didn’t resolve your issue, you can test your room system.
NOTE
To complete a room system test, you need the room system administrator account’s user name
and password.
To complete a room system test
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
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2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press Lync Settings.
5. Press Make a Test Call, and then follow the on-screen instructions to test call functions.
NOTE
You can make a test call only if your organization uses an on-premise Lync Server.
OR
Press Test Meet Now, and then follow the on-screen instructions to test server connections
and video functions.
6. If you’re unable to complete a test call or test meeting, wait one or two minutes and then try
step 5 again.
7. Press Apply & Restart.
The room system restarts.
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Appendix A
Using the Lync Admin Console and
SMART Settings
Accessing the Lync Admin Console and SMART Settings
Lync Admin Console controls
SMART Settings controls
85
86
91
You can access the Lync Admin Console and SMART Settings using the console.
NOTE
To access the Lync Admin Console and SMART Settings, you need the room system
administrator account’s user name and password.
Accessing the Lync Admin Console and
SMART Settings
To access the Lync Admin Console and SMART Settings
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Make changes (see Lync Admin Console controls on the next page).
5. If you want to make changes to SMART Settings, press OEM Settings, press SMART Settings,
make changes (see SMART Settings controls on page 91), and then press OK.
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USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
6. If you want to apply your changes, press Apply & Restart.
OR
If you don’t want to apply your changes, press Undo & Restart.
The Lync appliance restarts in meeting mode.
Lync Admin Console controls
Control
Procedure
Notes (if any)
User Name
Type the Lync account’s full domain name in
one of two formats depending on how your
organization’s servers are configured
(for example, yourdomain\room1 or
room1@yourdomain.com).
You can record this information in the
SMART Room System for Microsoft Lync
software configuration guide.
SIP URI
Type the Lync account’s SIP URI (for example,
room1@yourdomain.com).
You can record this information in the
SMART Room System for Microsoft Lync
software configuration guide.
Lync Settings
Credentials
If the domain name used in the Lync
account’s SIP URI is different from the
domain name on the Lync Web Service
certificate, see Adding trusted domains to
your room system on page 81.
Type the Lync account’s password.
You can record this information in the
SMART Room System for Microsoft Lync
software configuration guide.
None
Select to not specify credentials for proxy
authentication.
User Lync Account
credentials
Select to use the Lync account credentials you
provided in the Credentials section for proxy
authentication.
SMART recommends that you use the
Lync account credentials for proxy
authentication.
Other credentials
Select to use other credentials for proxy
authentication.
Password
Proxy Credentials
Type the user name in the User name box and
the password in the Password box.
Configuration Modes
Automatic
86
Select if your organization’s autodiscover DNS
records are set to automatically link to the Lync
2013 server pool.
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APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Manual
Procedure
Notes (if any)
Select if your organization’s autodiscover DNS
records aren’t set to automatically link to the
Lync 2013 server pool, such as when your
organization maintains a mixed environment of
Lync 2010 and Lync 2013 server pools.
Type the address of the Lync 2013 server pool
in the Internal Server Name box.
Audio
Default Speaker
Volume
Move the slider to the right to increase the
default speaker volume.
OR
Move the slider to the left to decrease the
default speaker volume.
Default Microphone
Volume
Move the slider to the right to increase the
default microphone volume.
OR
Move the slider to the left to decrease the
default microphone volume.
Default Ringer Volume
Move the slider to the right to increase the
default ringer volume.
OR
Move the slider to the left to decrease the
default ringer volume.
Make a Test Call
Press to test the room system’s call functions.
See Testing your room system on
page 82.
Test Meet Now
Press to test the room system’s server
connections and video functions.
See Testing your room system on
page 82.
Turn On to allow Microsoft to collect information
about configuration, commonly used features
and issues to improve future releases of Lync
Room System software.
SMART recommends that you allow
Microsoft to collect information.
Quality Control
Sign up for the
Customer Experience
Program
OR
Turn Off to not allow Microsoft to collect this
information.
Logging
Help our support team
help you
Select Off to disable logging.
OR
SMART recommends that you enable full
logging.
Select Light to enable recording of summary
information and gathering information about
specific errors.
Review the Privacy supplement for
Microsoft Lync before changing this
setting.
OR
Select Full to enable recording of detailed
information.
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APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Also turn on Windows
Event Logging…
Procedure
Notes (if any)
Turn On to enable Windows Event Logging.
SMART recommends that you enable
Windows Event Logging.
OR
Turn Off to disable Windows Event Logging.
Review the Privacy supplement for
Microsoft Lync before changing this
setting.
Turn On to display content users share with
others on the left interactive flat panel.
This control is available only for large
room systems.
System Settings
Monitor Layout
Display content on the
left screen
OR
Turn Off to not display content users share with
others on the left interactive flat panel.
Tutorial Slide Show
Turn On to enable the tutorial. Users can view
the tutorial on the interactive flat panels to learn
how to use the room system.
OR
Turn Off to disable the tutorial.
Room PC View
Turn On to enable the Room PC View feature.
Users can show or hide a connected room
computer’s screen from the console.
OR
Turn Off to disable the Room PC View feature.
The Room PC View feature is available
only in versions 15.10 and later of Lync
Room System software. You can
download and install the latest version of
Lync Room System software or configure
your room system to download and install
updates automatically in the Lync Admin
Console (see Updating software and
firmware on page 56).
Ensure your organization’s networking
conferencing policies are compatible with
Room PC View.
Control Panel
88
System Properties
Press to open the System Properties dialog box.
In the System Properties dialog box, you
can view and manage the Lync
appliance’s system properties, including
the computer name and network ID.
User Settings
Press to open the User Accounts dialog box.
In the User Accounts dialog box, you can
view and manage the user and
administrator accounts you created
during the initial configuration of your
room system’s software.
Certificate Manager
Press to open the Certificates window.
In the Certificates window, you can view
and manage certificates, which the Lync
appliance uses to verify the identity of a
person or device, authenticate a service,
or encrypt files.
Event Viewer
Press to open the Event Viewer window.
In the Event Viewer window, you can view
and manage the Lync appliance’s event
logs.
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APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Procedure
Notes (if any)
Internet Settings
Press to open the Internet Properties dialog
box.
In the Internet Properties dialog box, you
can set Internet-related options, including
Internet security zones and privacy
preferences.
Network Connections
Press to open the Network Connections
window.
In the Network Connections window, you
can view the status of the Lync
appliance’s network connection and set
network options, including the DNS server
address (see Configuring Lync Room
System software on page 33).
Windows Firewall
Press to open the Windows Firewall window.
In the Windows Firewall window, you can
view the status of and configure
Windows Firewall on the Lync appliance.
Date and Time
Press to open the Date and Time dialog box.
In the Date and Time dialog box, you can
set the date, time and time zone.
Region and Languages
Press to open the Region and Language dialog
box.
In the Region and Language dialog box,
you can set region and language options,
including date and time formats,
keyboard layouts and display languages.
Web Updates
Lync Room System
Version
Indicates the current version of Lync Room
System software installed on the room system.
Microsoft Updates
Download from
Microsoft Update
server
Select to download Microsoft updates from the
Microsoft Update server.
Download from WSUS
server
Select to download Microsoft updates from your
organization’s Windows Server Update Services
(WSUS) server.
Type the URL of the WSUS server in the text box.
OEM Updates
Download from OEM
server
Select to download SMART updates from the
SMART server.
Download from internal
server
Select to download SMART updates from an
internal server.
Type the URL of the internal server in the text
box.
Update Frequency
Automatic updates
Select to download and install updates
automatically as they become available.
OR
Clear to download and install updates manually.
89
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SMART recommends that you download
updates from its server.
APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Check Updates and
Install
Daily Maintenance Time
Procedure
Notes (if any)
Press to manually check for and install any
updates.
See Updating software and firmware on
page 56.
Select the time of day you want to run
maintenance checks.
Select a time outside of regular business
hours.
Press to reset the room system to factory
defaults.
See Resetting the room system to factory
defaults on page 129.
Turn On to enable automatic renewing of the
Lync account password, and then type the
number of days between renewals in the
Renewal Frequency in Days box.
SMART recommends that you disable
automatic renewing of the Lync account
password.
Factory Reset
Reset the Device to
Factory Image
Password Renewal
Auto-Renew Password
OR
Turn Off to disable automatic renewing of the
Lync account password.
Account Type
On-Premise
Select if your organization uses an on-premise
Lync Server.
Office 365
Select if your organization uses an Office 365™hosted Lync Server, and then type the
connection point in the Office 365 Connection
Point box.
OEM Settings
SMART Settings
Press to open SMART Settings.
See SMART Settings controls on the next
page.
SRS Licensing Tool
Press to check the status of your room system’s
product key and provide a MAK key if your Lync
infrastructure doesn’t include a KMS server.
This control is available only for version
15.05 or earlier of Lync Room System
software.
See Checking the status of the Lync Room
System software product key on page 34.
Lync License
Key Management Service
(KMS)
Press if your Lync infrastructure includes a KMS
server.
This control is available only for version
15.06 or later of Lync Room System
software.
See Checking the status of the Lync Room
System software product key on page 34.
Multiple Activation Key
(MAK)
Press if your Lync infrastructure doesn’t include
a KMS server, and then provide a MAK key.
This control is available only for version
15.06 or later of Lync Room System
software.
See Checking the status of the Lync Room
System software product key on page 34.
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APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
SMART Settings controls
Control
Procedure
Notes (if any)
SMART Room System Settings
Business Hours
12-Hour Setting
Select if your organization’s business day is 12
hours, and then select the appropriate time
frame in the drop-down list.
Custom Setting
Select if your organization’s business day isn’t 12
hours, and then select the start and end times
for your organization’s business day.
Business Days
Your room system enters power saving
mode outside of the business hours you
define on this page.
Select the days of the week your organization
operates.
SMART Hardware Settings
In room systems with two interactive flat
panels, there are two SMART Board
pages under SMART Hardware Settings
(one for each interactive flat panel).
SMART Board
Orient
Press to orient the interactive flat panel.
See Orienting the interactive flat panels
on page 62.
Orientation/Alignment Settings
Quick (4 Points)
Select to use four alignment points.
The Quick orientation is suitable for most
purposes. You can perform a Quick
orientation to re-orient the interactive flat
panel with minimal interruption.
Standard (9 Points)
Select to use nine alignment points.
The Standard orientation provides a
slightly higher level of accuracy.
Wide (12 Points)
Select to use 12 alignment points.
The Wide orientation is suitable for
wide-screen interactive flat panels.
Fine (20 Points)
Select to use 20 alignment points.
Defaults
Press to return orientation settings to their
defaults.
Advanced Settings
Calibrate
91
Select to calibrate the interactive flat panel.
smarttech.com/kb/170450
See Calibrating the interactive flat panels
on page 59.
APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Procedure
Notes (if any)
Turn on the proximity
feature
Select to enable presence detection.
Minimum sleep
Type how long the interactive flat panel waits
before detecting motion again (in minutes).
Defaults
Press to return presence detection settings to
their defaults.
If you change these options in
SMART Settings, the changes appear in
the interactive flat panel’s on-screen
display menu (see page 100 for
SMART Board 8055i interactive flat
panels, page 105 for SMART Board
8070i-G4 interactive flat panels or
page 113 for SMART Board 8084i-G4
interactive flat panels). However, if you
change these options in the on-screen
display menu, the changes don’t appear
in SMART Settings.
Proximity Settings
Hardware Info &
Settings
Select to view information about the interactive
flat panel, including its serial number and
firmware and software versions.
SMART Camera
Preview
Press to view a preview image from the camera, See To optimize the camera on page 32.
select the mains power line frequency for your
country (50 Hz or 60 Hz) and set the pan, tilt
and zoom as appropriate for the meeting
room’s size.
Hardware Info &
Settings
Select to view information about the camera,
including its serial number.
Additional
Information
Press to view additional information about the
camera.
Console for Room System
Calibrate
Press to calibrate the console.
Hardware Info &
Settings
Select to view information about the console,
including its serial number.
Audio Conferencing System
Hardware Info &
Settings
Additional
Information
Select to view information about the audio
system, including its serial number.
Press to view additional information about the
audio system.
About Software and Product Support
92
Contact Support
Press to view contact information for
SMART Support.
About This Software
Press to view version and legal information for
the SMART software installed on the Lync
appliance.
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APPENDIX A
USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS
Control
Procedure
Notes (if any)
Press to run SMART Board Diagnostics.
You should only run SMART Board
Diagnostics in consultation with
SMART Support.
Orient/Align the SMART
Product
Press to orient the interactive flat panels.
See Orienting the interactive flat panels
on page 62.
Connection Wizard
Press to run the connection wizard to connect,
calibrate and orient the interactive flat panels.
See To calibrate and orient touch on the
interactive flat panels on page 30.
Tools
Diagnostics
Tasks
93
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Appendix B
Using the interactive flat panel
on-screen display menu
Accessing the on-screen display menu
Changing settings in the on-screen display menu
SMART Board 8055i interactive flat panel on-screen display menu
SMART Board 8070i-G4 interactive flat panel on-screen display menu
SMART Board 8084i-G4 interactive flat panel on-screen display menu
95
96
97
102
108
You can access the on-screen display menu using either the remote control or the menu control
panel.
Accessing the on-screen display menu
You can access the on-screen display menu using the remote control or the menu control panel
located on the bottom of the interactive flat panel.
The remote control requires two 1.5V AAA batteries.
WARNING
To reduce the risk associated with leaking batteries:
l
use only AAA type batteries
l
do not mix used and new batteries
l
orient the battery’s plus (+) and minus (-) terminals according to the markings found on the
remote control
l
do not leave the batteries in the remote control for an extended period
l
do not heat, disassemble, short or recharge the batteries, or expose them to fire or high
temperature
95
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
l
avoid eye and skin contact if batteries have leaked
l
dispose of exhausted batteries and product components in accordance with applicable
regulations
To replace batteries in the remote control
1. Press the tab on the underside of the remote control, and then open the cover.
2. Remove the existing batteries.
3. Insert two new 1.5V AAA batteries in the remote control.
4. Replace the cover.
Changing settings in the on-screen display menu
To change settings in the on-screen display menu
1. Press the MENU button on the remote control or the menu control panel.
The on-screen display menu appears.
2. Press the up and down arrows to select a menu, and then press SET or OK.
3. Press the up and down arrows to select a menu option.
4. Press the left and right arrows to change the menu option’s setting.
OR
Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change
settings in the submenu.)
5. Press MENU until the on-screen menu closes.
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
SMART Board 8055i interactive flat panel
on-screen display menu
Option
Values
Function
Notes (if any)
STANDARD
Sets the picture mode
Select USER to customize
brightness, contrast, sharpness
and other PICTURE options.
PICTURE
PICTURE MODE
sRGB
SPORT
Select AMBIENT to set brightness
based on the illuminance level of
the room and to customize all other
PICTURE options.
GAME
USER
AMBIENT
DYNAMIC
Select one of this option’s other
values to set brightness, contrast,
sharpness and other PICTURE
options to default values.
Alternatively, you can press the
PICTURE MODE button on the
remote control.
BRIGHTNESS
0–100
Sets the overall brightness of the
image and background
You can modify this option only if
you select USER in PICTURE MODE.
CONTRAST
0–100
Sets the brightness of the image in
relation to the background
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
SHARPNESS
0–100
Sets the image sharpness
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
BLACK LEVEL
0–100
Sets the level of brightness in the
darkest parts of the image
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
TINT
0–100
Sets the image tint
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
COLOR
0–100
Sets the image color depth
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
NORMAL
Sets the color temperature
Select USER to customize the
amount of red, green and blue in
the image.
COLOR TEMPERATURE
COLOR TEMPERATURE
WARM
USER
Select one of this option’s other
values to set the amount of red,
green and blue in the image to
default values.
COOL
RED
97
0–100
smarttech.com/kb/170450
Sets the amount of red in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
GREEN
0–100
Sets the amount of green in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
BLUE
0–100
Sets the amount of blue in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
1–100
Sets the image brightness for
brightly lit rooms
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
AMBIENT
IN BRIGHT
The value of this menu option can’t
be less than the value of IN DARK.
IN DARK
0–99
Sets the image brightness for dimly
lit rooms
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be more than the value of
IN BRIGHT.
IN BRIGHT LUX
100–1000
Sets the illuminance level for
brightly lit rooms (in lux)
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be less than the value of
IN DARK LUX.
IN DARK LUX
50–950
Shows the illuminance level for
dimly lit rooms (in lux)
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be more than the value of
IN BRIGHT LUX.
SENSING LUX
NOISE REDUCTION
[N/A]
Displays the current illuminance
level of the room (in lux)
This option only provides
information. You’re unable to
modify it.
ON
Enables or disables image noise
reduction
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
OFF
PICTURE RESET
[N/A]
Resets all options in the PICTURE
menu to their default values
ADJUST
The options in this menu aren’t applicable to the SMART Room System.
AUDIO
The options in this menu aren’t applicable to the SMART Room System.
OSD
LANGUAGE
98
[Languages]
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Sets the on-screen display menu’s
language
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
OSD TURN OFF
5–240
Sets the time of inactivity before the
on-screen display menu turns off
(in seconds)
OSD H-POSITION
0–100
Sets the horizontal position of the
on-screen display menu
OSD V-POSITION
0–100
Sets the vertical position of the
on-screen display menu
INFORMATION OSD
3–10
Specifies how long the information
menu displays when a user
changes the video input or presses
the DISPLAY button on the remote
control
OFF
Notes (if any)
MONITOR INFO
MODEL NAME
[N/A]
Shows the interactive flat panel’s
model number
This option only provides
information. You’re unable to
modify it.
SERIAL NUMBER
[N/A]
Shows the interactive flat panel’s
serial number
This option only provides
information. You’re unable to
modify it.
OSD TRANSPARENCY
TYPE1
Sets the on-screen display menu
transparency
TYPE2
OFF
OSD RESET
[N/A]
Resets all options in the OSD menu
to their default values
ON
Enables or disables Power Save
mode
Don’t change this option from its
default value.
Sets the Standby mode to reduce
power consumption
Don’t change this option from its
default value.
DISABLE
Enables or disables two-way
communication and control of the
interactive flat panel
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
UNDER SCAN
Sets the scanning mode
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
SETUP
POWER SAVE
OFF
STANDBY MODE
STANDBY
ECO STANDBY
DDC CI
SCAN MODE
ENABLE
OVER SCAN
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
ENABLE
Enables or disables presence
detection
You can modify this option only if
you select STANDBY in
STANDBY MODE.
PROXIMITY CONTROL
PROXIMITY
DISABLE
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
RE-ENABLE TIME
1–10
Sets how long the interactive flat
panel waits before detecting
motion again (in minutes)
You can modify this option only if
you select ENABLE in PROXIMITY.
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
AUTO POWER OFF
15–240
Sets when the interactive flat panel
automatically turns off (in minutes)
You can modify this option only if
you select ENABLE in PROXIMITY.
BRIGHTNESS
0–100
Sets the brightness of the welcome
screen
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
FAN1
[N/A]
Shows the status of the first fan
This option only provides
information. You’re unable to
modify it.
FAN2
[N/A]
Shows the status of the second fan
This option only provides
information. You’re unable to
modify it.
SENSOR1
[N/A]
Shows the temperature reading
from the first sensor
This option only provides
information. You’re unable to
modify it.
SENSOR2
[N/A]
Shows the temperature reading
from the second sensor
This option only provides
information. You’re unable to
modify it.
ON
Sets the fan to run continuously
(ON) or only when the sensor
temperature is greater than
optimal sensor temperature
(AUTO)
HEAT STATUS
FAN CONTROL
COOLING FAN
AUTO
FAN SPEED
LOW
HIGH
100
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Sets the speed of the fan
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
SENSOR1
35–55
Sets the optimal temperatures for
the first sensor (in degrees Celsius)
SENSOR2
35–55
Sets the optimal temperatures for
the second sensor (in degrees
Celsius)
VGA1
Sets the video input for the USB1
receptacle, or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Sets the video input for the USB2
receptacle, or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Sets the video input for the USB3
receptacle, or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
USB SETTING
USB1
VGA2
DVI
DPORT
HDMI1
HDMI2
DISABLE
USB2
VGA1
VGA2
DVI
DPORT
HDMI1
HDMI2
DISABLE
USB3
VGA1
VGA2
DVI
DPORT
HDMI1
HDMI2
DISABLE
101
SETUP RESET
[N/A]
Resets all options in the SETUP
menu to their default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
FACTORY RESET
[N/A]
Resets options in all menus to their
default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
smarttech.com/kb/170450
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
SMART Board 8070i-G4 interactive flat panel
on-screen display menu
Option
Values
Function
Notes (if any)
STANDARD
Sets the picture mode
Select USER to customize
brightness, contrast, sharpness
and other PICTURE options.
PICTURE
PICTURE MODE
CINEMA/sRGB
SPORT
Select AMBIENT to set brightness
based on the illuminance level of
the room and to customize all other
PICTURE options.
GAME
USER
AMBIENT
DYNAMIC
Select one of this option’s other
values to set brightness, contrast,
sharpness and other PICTURE
options to default values.
Alternatively, you can press the
PICTURE MODE button on the
remote control.
BRIGHTNESS
0–100
Sets the overall brightness of the
image and background
You can modify this option only if
you select USER in PICTURE MODE.
CONTRAST
0–100
Sets the brightness of the image in
relation to the background
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
SHARPNESS
0–100
Sets the image sharpness
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
BLACK LEVEL
0–100
Sets the level of brightness in the
darkest parts of the image
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
TINT
0–100
Sets the image tint
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
COLOR
0–100
Sets the image color depth
You can modify this option only if
you select USER or AMBIENT in
PICTURE MODE.
NORMAL
Sets the color temperature
Select USER to customize the
amount of red, green and blue in
the image.
COLOR TEMPERATURE
COLOR TEMPERATURE
WARM
USER
Select one of this option’s other
values to set the amount of red,
green and blue in the image to
default values.
COOL
RED
102
0–100
smarttech.com/kb/170450
Sets the amount of red in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
GREEN
0–100
Sets the amount of green in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
BLUE
0–100
Sets the amount of blue in the
image
You can modify this option only if
you select USER in
COLOR TEMPERATURE.
1–100
Sets the image brightness for
brightly lit rooms
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
AMBIENT
IN BRIGHT
The value of this menu option can’t
be less than the value of IN DARK.
IN DARK
0–99
Sets the image brightness for dimly
lit rooms
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be more than the value of
IN BRIGHT.
IN BRIGHT LUX
100–1000
Sets the illuminance level for
brightly lit rooms (in lux)
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be less than the value of
IN DARK LUX.
IN DARK LUX
50–950
Shows the illuminance level for
dimly lit rooms (in lux)
You can modify this option only if
you select AMBIENT in
PICTURE MODE.
The value of this menu option can’t
be more than the value of
IN BRIGHT LUX.
SENSING LUX
NOISE REDUCTION
[N/A]
Displays the current illuminance
level of the room (in lux)
This option only provides
information. You’re unable to
modify it.
ON
Enables or disables image noise
reduction
You can modify this option only if
the currently selected video input is
S-Video or component video.
OFF
PICTURE RESET
ADJUST
[N/A]
Resets all options in the PICTURE
menu to their default values
The options in this menu aren’t applicable to the SMART Room System.
AUDIO
BALANCE
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L50–R50
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Balances the left and right volume
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
TREBLE
L50–R50
Sets the high frequency sound
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
BASS
L50–R50
Sets the low frequency sound
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
LINE OUT
FIXED
Sets the audio line out
Don’t change this option from its
default value.
VARIABLE
Sets the audio line out for the room
computer (HDMI3/PC)
Don’t change this option from its
default value.
DPORT
Sets the audio input source
Alternatively, you can press the
AUDIO INPUT button on the
remote control.
VARIABLE
HDMI3/PC LINE OUT
AUDIO INPUT
FIXED
USB
IN1
This option should be set to IN2 for
the SMART Room System.
IN2
IN3
HDMI3/PC
ANALOG
HDMI3/PC
DIGITAL
Enables or disables the left
speaker
Don’t change this option from its
default value.
Enables or disables the right
speaker
Don’t change this option from its
default value.
[N/A]
Resets all options in the AUDIO
menu to their default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
LANGUAGE
[Languages]
Sets the on-screen display menu’s
language
OSD TURN OFF
5–240
Sets the time of inactivity before the
on-screen display menu turns off
(in seconds)
OSD H-POSITION
0–100
Sets the horizontal position of the
on-screen display menu
OSD V-POSITION
0–100
Sets the vertical position of the
on-screen display menu
INFORMATION OSD
3–10
Specifies how long the information
menu displays when a user
changes the video input or presses
the DISPLAY button on the remote
control
LEFT SPEAKER
ON
OFF
RIGHT SPEAKER
ON
OFF
AUDIO RESET
OSD
OFF
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
MODEL NAME
[N/A]
Shows the interactive flat panel’s
model number
This option only provides
information. You’re unable to
modify it.
SERIAL NUMBER
[N/A]
Shows the interactive flat panel’s
serial number
This option only provides
information. You’re unable to
modify it.
OSD TRANSPARENCY
TYPE1
Sets the on-screen display menu
transparency
MONITOR INFO
TYPE2
OFF
OSD RESET
[N/A]
Resets all options in the OSD menu
to their default values
ON
Enables or disables Power Save
mode
Don’t change this option from its
default value.
Sets the Standby mode to reduce
power consumption
Don’t change this option from its
default value.
DISABLE
Enables or disables two-way
communication and control of the
interactive flat panel
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
UNDER SCAN
Sets the scanning mode
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
DISABLE
Enables or disables the front
control panel
Don’t change this option from its
default value.
1–100
Sets the interactive flat panel’s ID
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
ENABLE
Enables or disables presence
detection
You can modify this option only if
you select STANDBY in
STANDBY MODE.
SETUP
POWER SAVE
OFF
STANDBY MODE
STANDBY
ECO STANDBY
DDC CI
SCAN MODE
ENABLE
OVER SCAN
FBC CONTROL
MONITOR ID
ENABLE
PROXIMITY CONTROL
PROXIMITY
DISABLE
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
RE-ENABLE TIME
Values
Function
Notes (if any)
1–10
Sets how long the interactive flat
panel waits before detecting
motion again (in minutes)
You can modify this option only if
you select ENABLE in PROXIMITY.
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
AUTO POWER OFF
15–240
Sets when the interactive flat panel
automatically turns off (in minutes)
You can modify this option only if
you select ENABLE in PROXIMITY.
BRIGHTNESS
0–100
Sets the brightness of the welcome
screen
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
ENABLE
DISABLE
Enables or disables Consumer
Electronics Control (CEC) support
on HDMI inputs
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
FAN1
[N/A]
Shows the status of the first fan
This option only provides
information. You’re unable to
modify it.
FAN2
[N/A]
Shows the status of the second fan
This option only provides
information. You’re unable to
modify it.
SENSOR1
[N/A]
Shows the temperature reading
from the first sensor
This option only provides
information. You’re unable to
modify it.
SENSOR2
[N/A]
Shows the temperature reading
from the second sensor
This option only provides
information. You’re unable to
modify it.
ON
Sets the fan to run continuously
(ON) or only when the sensor
temperature is greater than
optimal sensor temperature
(AUTO)
CEC
HEAT STATUS
FAN CONTROL
COOLING FAN
AUTO
FAN SPEED
LOW
Sets the speed of the fan
HIGH
106
SENSOR1
35–55
Sets the optimal temperatures for
the first sensor (in degrees Celsius)
SENSOR2
35–55
Sets the optimal temperatures for
the second sensor (in degrees
Celsius)
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
VGA1
Sets the video input for the USB1
receptacle or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Sets the video input for the USB2
receptacle or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
USB SETTING
USB1
VGA2
DVI
HDMI1
HDMI2
HDMI3/PC
DISABLE
USB2
VGA1
VGA2
DVI
HDMI1
HDMI2
HDMI3/PC
DISABLE
SETUP RESET
[N/A]
Resets all options in the SETUP
menu to their default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Lync® ROOM RESET
[N/A]
Resets options in all menus to their
default values (for
SMART Room Systems)
You use this option when you first
configure the SMART Room System
(see Starting your room system for
the first time on page 18).
FACTORY RESET
[N/A]
Resets options in all menus to their
default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
SMART Board 8084i-G4 interactive flat panel
on-screen display menu
Option
Values
Function
Notes (if any)
Vivid
Sets the picture mode
SMART recommends that this
option be set to Standard.
PICTURE
Picture Mode
Picture Mode
Standard
The other options in the Picture
Mode menu change depending on
which value you select for this
option.
Ambient
Expert1
Expert2
The options documented in this
table are those that appear when
you select Vivid, Standard or
Ambient in this option.
Alternatively, you can press the
PSM button on the remote control
to access this option.
In Bright
1–100
Sets the image brightness for
brightly lit rooms
You can modify this option only if
you select Ambient in Picture
Mode.
The value of this menu option can’t
be less than the value of In Dark.
In Dark
0–99
Sets the image brightness for dimly
lit rooms
You can modify this option only if
you select Ambient in Picture
Mode.
The value of this menu option can’t
be more than the value of In Bright.
Light Threshold
[Number]
Sets the light threshold
You can modify this option only if
you select Ambient in Picture
Mode.
Sensing Lux
[N/A]
Shows the current illuminance level This option only provides
of the room (in lux)
information. You’re unable to
modify it.
Backlight
0–100
Sets the backlight level of the
image
SMART recommends that this
option be set to 100.
Contrast
0–100
Sets the brightness of the image in
relation to the background
SMART recommends that this
option be set to 84.
Brightness
0–100
Sets the overall brightness of the
image and background
SMART recommends that this
option be set to 63.
Alternatively, you can press the
BRIGHTNESS buttons on the
remote control.
Sharpness
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0–50
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Sets the image sharpness
SMART recommends that this
option be set to 0.
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
Saturation
0–100
Sets the image saturation
SMART recommends that this
option be set to 55.
Tint
R50–G50
Sets the image tint
SMART recommends that this
option be set to 0.
Color Temp.
W50–C50
Sets the image color temperature
SMART recommends that this
option be set to 0.
Low
Sets the dynamic contrast
SMART recommends that this
option be disabled.
Sets the dynamic color
SMART recommends that this
option be disabled
Sets the clear white color
SMART recommends that this
option be disabled.
Advanced Control
Dynamic Contrast
Medium
High
Off
Dynamic Color
Low
High
Off
Clear White
Low
High
Off
Preferred color
Skin Color
-5–5
Sets the preferred color value for
skin in the image
Grass Color
-5–5
Sets the preferred color value for
grass in the image
Sky Color
-5–5
Sets the preferred color value for
sky in the image
On
Off
Enables or disables super
resolution
Low
Sets the gamma
SMART recommends that this
option be set to Low.
Sets image noise reduction
SMART recommends that this
option be disabled.
Sets MPEG image noise reduction
SMART recommends that this
option be disabled.
Sets the level of brightness in the
darkest parts of the image
SMART recommends that this
option be set to Low.
Super Resolution
Gamma
Medium
Hight
Picture Option
Noise Reduction
Low
Medium
High
Off
MPEG Noise
Reduction
Low
Medium
High
Off
Black Level
High
Low
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
LED Local Dimming
Values
Function
Notes (if any)
Low
Sets the level of LED local dimming
to reduce brightness in the darkest
parts of the image
SMART recommends that this
option be disabled.
Sets TruMotion
SMART recommends that this
option be set to Smooth.
Medium
High
TruMotion
TruMotion
Smooth
Clear
Clear Plus
User
Off
De-Judder
0–10
Reduces image juddering
You can modify this option only if
you select User in TruMotion.
De-Blur
0–10
Reduces image blurring
You can modify this option only if
you select User in TruMotion.
Yes
No
Resets all options in the Picture
Mode menu to their default values
16:9
Sets the aspect ratio
Picture Reset
Aspect Ratio
Just Scan
Don’t change this option from its
default value.
Set By Program
4:3
Zoom
Cinema Zoom 1
Picture Wizard II
[N/A]
Starts Picture Wizard II, which you
can use to adjust the picture quality
of the original image
Screen
[N/A]
Shows the current input type
This option only provides
information. You’re unable to
modify it.
Standard
Sets the sound mode
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Enables or disables virtual
surround sound
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Enables or disables the Clear Voice
II feature
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Enables or disables audio-visual
synchronization
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
SOUND
Sound Mode
User Setting
Virtual Surround
On
Off
Clear Voice II
Clear Voice II
On
Off
AV Sync.
AV Sync.
On
Off
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
Speaker
-5–15
Sets the speaker level for
audio-visual synchronization
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Bypass
[N/A]
Enables or disables speaker
bypass
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Balance
L50–R50
Balances the left and right volume
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Speaker
Internal
Enables the internal speakers,
enables the external speakers or
disables audio altogether
Don’t change this option from its
default value.
Sets the audio line out
Don’t change this option from its
default value.
Fixed
Variable
Sets the audio line out for the room
computer (HDMI3/PC)
Don’t change this option from its
default value.
HDMI3/PC
Specifies a video input to map to
AUDIO1 or disables AUDIO1
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Specifies a video input to map to
AUDIO2 or disables AUDIO2
This option should be set to
HDMI3/PC for the
SMART Room System.
Sound Setting
External
Off
Line Output
Fixed
Variable
HDMI3/PC Line Output
Audio Input
Audio In 1
HDMI1
HDMI2
DPORT
DVI-D
VGA
Component
Composite
Disable
Audio In 2
HDMI3/PC
HDMI1
HDMI2
DPORT
DVI-D
VGA
Component
Composite
Disable
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
HDMI3/PC
Specifies a video input to map to
AUDIO3 or disables AUDIO3
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Specifies a video input to map to
the USB audio input or disables the
USB audio input
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Digital
Specifies whether the HDMI3/PC
audio input is analog or digital
This option should be set to Analog
for the SMART Room System.
Date
1–31
Specifies the current date
Month
Jan.–Dec.
Specifies the current month
Year
2010–2040
Specifies the current year
Hour
00–23
Specifies the current hour
Minute
00–59
Specifies the current minute
Off Time
[N/A]
Enables you to schedule times
when the interactive flat panel
turns off automatically
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
On Time
[N/A]
Enables you to schedule times
when the interactive flat panel
turns on automatically
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Sleep Timer
10–240
Specifies the amount of inactivity (in
minutes) before the interactive flat
panel turns off or disables the
sleep timer feature
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Audio In 3
HDMI1
HDMI2
DPORT
DVI-D
VGA
Component
Composite
Disable
USB Audio
HDMI3/PC
HDMI1
HDMI2
DPORT
DVI-D
VGA
Component
Composite
Disable
HDMI3/PC
Analog
TIME
Clock
Off
OPTION
Language
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[Languages]
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Sets the on-screen display menu’s
language
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
ISM Method
Key Lock
Values
Function
Notes (if any)
Normal
Color Wash
Sets the method for image
stickiness minimization (ISM)
ISM prevents static images that
appear in the same location for
long periods of time from causing
screen burn-in.
On
Enables or disables key lock
Off
Fail Over
Enables or disables fail over mode
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Enables or disables DPM Select
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Registers DivX video-on-demand
(VOD)
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
No
Resets options in all menus to their
default values
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Set ID
1–255
Sets the interactive flat panel’s ID
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Standby Mode
Standby
Sets the Standby mode to reduce
power consumption
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
On
Enables or disables presence
detection
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
If you change this option in
SMART Settings (see page 91), the
change appears in the on-screen
display menu. However, if you
change this option in the on-screen
display menu, the change doesn’t
appear in SMART Settings.
Mode
Off
Auto
Manual
DPM Select
On
Off
DivX® VOD
Registration
Deregistration
Initial Setting
Yes
Proximity Control
Proximity Control
Off
Re-enable Time
1–10
Sets how long the interactive flat
panel waits before detecting
motion again (in minutes)
Auto Power Off
15–240
Sets when the interactive flat panel
automatically turns off (in minutes)
Welcome OSD
Enabled
Enables or disables the welcome
screen
Disable
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This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
Values
Function
Notes (if any)
Welcome Timeout
5–30
Sets how long the welcome screen
appears (in seconds)
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Ready State Brightness
0–100
Sets the brightness of the welcome
screen
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
HDMI1
Sets the video input for the USB1
receptacle, or disables the
receptacle
Don’t change this option from its
default value.
Sets the video input for the USB2
receptacle, or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Sets the video input for the USB3
receptacle, or disables the
receptacle
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Resets options in all menus to their
default values (for
SMART Room Systems)
You use this option when you first
configure the SMART Room System
(see Starting your room system for
the first time on page 18).
Enables or disables Consumer
Electronics Control (CEC) support
on HDMI inputs
This option isn’t applicable to the
SMART Room System. Don’t
change it from its default value.
Enables or disables the front
control panel
Don’t change this option from its
default value.
Shows the interactive flat panel’s
model number
This option only provides
information. You’re unable to
modify it.
USB Setting
USB 1
HDMI2
HDMI3/PC
DVI-D
DPORT
VGA
Disable
USB 2
HDMI1
HDMI2
HDMI3/PC
DVI-D
DPORT
VGA
Disable
USB 3
HDMI1
HDMI2
HDMI3/PC
DVI-D
DPORT
VGA
Disable
Lync® Room Reset
Reset
Cancel
CEC
Enabled
Disable
FBC Control
On
Off
SUPPORT
Model/Type
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[N/A]
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APPENDIX B
USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU
Option
115
Values
Function
Notes (if any)
Software Version
[N/A]
Shows the interactive flat panel’s
firmware version number
This option only provides
information. You’re unable to
modify it.
Serial Number
[N/A]
Shows the interactive flat panel’s
serial number
This option only provides
information. You’re unable to
modify it.
Customer Service Center
[N/A]
Provides information on how to
contact SMART Support
This option only provides
information. You’re unable to
modify it.
smarttech.com/kb/170450
Appendix C
Remotely managing your room
system using Intel AMT
Configuring your room system
Remotely managing your room system
Using the embedded web management interface
Using management software
Using remote access software
Security
Ports
Intel MEBx controls
References
118
121
121
121
121
123
123
124
128
Intel AMT is part of Intel vPro® technology, which is used in your SMART Room System’s Lync
appliance.
You can use Intel AMT to remotely manage your room system. Before you can use Intel AMT, you
must first enable and configure it on the Lync appliance. You can then connect to the room system
and manage it remotely by using one of the following:
l
The embedded web management interface
l
Management software, such as Open MDTK
l
Remote access software, such as DameWare® or VNC® Viewer Plus
This appendix explains how to configure your room system for Intel AMT and how to use Intel AMT
to remotely manage the room system.
IMPORTANT
l
Set an administrator password for the BIOS (under Security > Administrator Password) and
change the Intel Management Engine BIOS Extension (MEBx) password from the default to
prevent users from making configuration changes to Intel AMT.
l
Store the BIOS and Intel MEBx passwords in a safe place because these passwords cannot
be easily reset if lost.
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APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Configuring your room system
Before you can remotely manage your room system using Intel AMT, you need to enable
Intel AMT and then configure it.
To enable Intel AMT
1. Turn off your room system (see Turning off your room system on page 57).
2. Connect a USB keyboard to the Lync appliance.
3. Turn on the room system by completing the appropriate procedure for the room size:
Room size
Extra small room
Procedure
a. Press the power button on the Lync appliance enclosure.
b. Flick the power switch on the bottom of the interactive flat
panel.
Small room
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Flick the power switch on the bottom of the interactive flat
panel.
APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Room size
Medium room
Medium room with
dual panels
Procedure
Flick the power switch on the bottom of the interactive flat
panel.
a. Press the power button on the Lync appliance enclosure.
b. Flick the power switch on the bottom of both interactive flat
panels.
Large room
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Flick the power switch on the bottom of both interactive flat
panels.
APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Room size
Procedure
Extra large room
Flick the power switch on the bottom of both interactive flat
panels.
4. Press the DELETE key.
The Lync appliance enters BIOS mode.
5. Browse to the Advanced tab.
6. Select AMT Configuration, and then press ENTER.
7. Set Intel AMT to Enabled.
8. Press ESC.
9. Browse to the Save & Exit tab.
10. Select Save Changes and Exit, and then select Yes.
The room system restarts.
11. Press CTRL+P before the Windows startup screen appears.
Intel MEBx opens.
12. Continue to the next procedure.
To configure Intel AMT
1. Enter the default Intel AMT password (admin) when prompted, and then change the Intel AMT
password following the on-screen instructions.
2. Select Intel® AMT Configuration, and then press ENTER.
3. Select Activate Network Access, and then press ENTER.
4. Press Y.
NOTE
For information on other MEBx controls, see Intel MEBx controls on page 124.
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APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
5. Select MEBX Exit, and then select Y.
The room system restarts.
Remotely managing your room system
After you configure your room system for Intel AMT, you can connect to it and manage it remotely.
Using the embedded web management interface
Your room system’s Lync appliance includes an embedded web page for the administration of
Intel AMT:
http://[Your room system’s IP address or fully qualified domain name (FQDN)] :16992
The room system must be connected to a power source and the network to manage it remotely.
However, it doesn’t need to be running. Using the web page, you can do the following remotely:
l
Restart the room system
l
Turn off the room system
l
Start the room system in BIOS mode
l
Manage local system user accounts and rights (not operating system user accounts)
Using management software
Open MDTK (opentools.homeip.net/open-manageability) is open source management software
that provides robust administration tools for your room system and other Intel AMT devices.
Open MDTK enables you to view installed Intel AMT security certificates, assess the room system’s
Intel AMT capabilities, enable or disable the embedded web management interface, change
Intel AMT IP addresses, enable advanced IP settings, edit Intel AMT user accounts, completely
disable remote Intel AMT capabilities on a target system, and more. Open MDTK doesn’t include
remote access software, but you can use it to launch VNC Viewer Plus (see Using remote access
software below).
For additional management software that works with Intel vPro technology, see
msp.intel.com/management-consoles.
Using remote access software
The following procedures show how to connect to your room system using DameWare and VNC
Viewer Plus. However, you can connect to your room system using any remote access software
that supports Intel AMT Keyboard Video Mouse (KVM) connections.
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APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
After you connect to your room system, you can perform all of the administrative tasks described
in this guide, including restarting the room system in administrator mode and making configuration
changes in Lync Admin Console and SMART Settings.
NOTE
When you connect to a room system using remote access software, an orange and yellow
border appears around the room system’s screens and an icon flashes in the top-right corner to
indicate to anyone in the room that you’re accessing the room system remotely.
To connect to your room system using DameWare
1. Start DameWare.
2. Click Connect.
The Remote Connect window opens.
3. Type the IP address for the room system in the Host box.
4. Type admin in the User ID box.
5. Type the Intel AMT password you specified in To configure Intel AMT on page 120 in the
Password box.
6. Select Use Intel AVT KVM.
7. Click Connect.
8. Press F1, and then press ENTER to select the room system display you want to view.
NOTE
If you want to view a different display, you must disconnect from the room system and then
connect to it again.
To connect to your room system using VNC Viewer Plus
1. Start VNC Viewer Plus.
2. Select None in the Encryption drop-down list.
3. Select Intel® AVT KVM in the Connection Mode drop-down list.
4. Click Connect.
5. Type the Intel AMT user name (admin) and password you specified in To configure Intel AMT
on page 120 when prompted.
6. Press F1, and then press ENTER to select the room system display you want to view.
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REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Security
Intel AMT remote communications are secured by TLS, which is a protocol that secures and
authenticates communications across a public network. For more information, see References on
page 128.
Ports
Ensure the following ports are open for use by Intel AMT:
Port
Description
Use
16992
Intel AMT HTTP
WS-Management messages to and from Intel AMT
NOTE
This port is open over the network only when Intel
AMT is configured or during the configuration
process. Starting with version 6.0, the port is
optionally open when TLS is enabled. The port is
always open locally.
16993
Intel AMT HTTPS
WS-Management messages to and from Intel AMT
when TLS is enabled
16994
Intel AMT redirection/TCP
Redirection traffic—Serial Over LAN (SOL), IDE
Redirection (IDER) and Intel KVM using Intel AMT
authentication
NOTE
Enabling the redirection listener enables this port.
16995
Intel AMT redirection/TLS
Redirection traffic—SOL, IDER and Intel KVM using
Intel AMT authentication—when TLS is enabled
NOTE
Enabling the redirection listener enables this port.
623
ASF Remote Management
and Control Protocol
(ASF-RMCP)
RMCP pings
NOTE
This port is a standard DMTF port and accepts
WS-Management traffic. It’s always enabled.
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Port
Description
Use
664
DMTF out-of-band secure
web services management
protocol
Secure RMCP pings
NOTE
This port is a standard DMTF port and accepts
WS-Management traffic. It’s always enabled.
Secure ASF-RMCP
5900
Virtual Network Computing
(VNC) remote control
program
KVM viewers that don’t use Intel AMT authentication
but use the standard VNC port instead
Intel MEBx controls
The following are the controls in Intel MEBx:
Control
Procedure
Notes (if any)
Type a new Intel AMT password.
The default password is admin.
Intel® ME General Settings
Change ME Password
When you first open Intel MEBx, you’re
prompted to change the password.
SMART recommends not changing this
control from its default setting.
Local FW Update
Select Enabled to enable local firmware
updates.
SMART recommends not changing this
control from its default setting.
OR
Select Disabled to disable local firmware
updates.
OR
Select Password Protected to protect local
firmware updates using the Intel AMT
password.
Power Control
124
Intel® ME ON in Host
Sleep Status
Select a power package.
SMART recommends not changing this
control from its default setting.
Idle Timeout
Type the idle timeout (in minutes).
SMART recommends not changing this
control from its default setting.
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APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Control
Procedure
Notes (if any)
Select Enabled.
You must enable manageability feature
selection to remotely manage your room
system using Intel AMT.
Intel® AMT Configuration
Manageability Feature
Selection
SOL/IDER/KVM
User Name and
Password
Select Enabled to require user authentication
for Serial Over LAN/IDE Redirection (SOL/IDER)
sessions.
SOL
Select Enabled to allow the room system’s
input/output to be redirected to a management
server console.
IDER
Select Enabled to allow the room system to be
booted by a management console from a
remote disk image.
KVM Feature Selection
Select Enabled to enable Intel KVM.
Legacy Redirection
Mode
Select Enabled to leave the port open at all
times when redirection is enabled in Intel MEBx.
User Consent
User Opt-in
Select KVM to require local user consent for
Intel KVM remote control.
This control doesn’t affect your room
system.
OR
If you enable user opt-in for Intel KVM,
users are prompted with a key code. The
users must provide this key code to the
administrator who is attempting to
remotely connect to the room system.
Select None to not require local user consent.
Opt-in Configurable
from Remote IT
125
Select Enabled to allow remote users to change
the user opt-in policy.
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APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Control
Procedure
Password Policy
Notes (if any)
Select Default Password Only to allow
changing the Intel AMT password from the
network interface if the default password hasn’t
been changed yet.
OR
Select During Setup and Configuration to
allow changing the Intel AMT password from
the network interface during only setup and
configuration.
OR
Select Anytime to allow changing the Intel AMT
password from the network interface at any
time.
Network Setup
Intel® ME Network Name Settings
Host Name
Type the host name for Intel AMT.
Domain Name
Type the domain name for Intel AMT.
Shared/Dedicated
FQDN
Select Shared to use an FQDN that is shared
with the host.
If you configure a set host name, ensure it
mirrors the Windows operating system’s
host name to ensure stability.
OR
Select Dedicated to use a dedicated FQDN for
Intel MEBx.
Dynamic DNS
Update
Select Enabled to enable the firmware to
actively register its IP address and FQDN on the
domain name system (DNS) using the Dynamic
DNS (DDNS) Update protocol.
OR
Select Disabled to disable this feature.
Period Update
Interval
Type the interval (in minutes) at which the
firmware DDNS Update client sends period
updates.
This control is only available if you enable
Dynamic DNS Update.
TTS
Type how long (in seconds) the record should
not be scavenged in DNS server.
This control is only available if you enable
Dynamic DNS Update.
TCP/IP Settings
Wired LAN IPV4 Configuration
DHCP Mode
Select Enabled to configure TCP/IP settings by a
Dynamic Host Configuration Protocol (DHCP)
server.
OR
Select Disabled to configure TCP/IP settings
manually.
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Control
Procedure
Notes (if any)
IPV4 Address
Type the IPv4 address for the room system.
This control is only available if you
disabled DHCP.
Subnet Mask
Address
Type the subnet mask address for the room
system.
This control is only available if you
disabled DHCP.
Default Gateway
Address
Type the default Gateway address for the room
system.
This control is only available if you
disabled DHCP.
Preferred DNS
Address
Type the preferred DNS address for the room
system.
This control is only available if you
disabled DHCP.
Alternate DNS
Address
Type the alternate DNS address for the room
system.
This control is only available if you
disabled DHCP.
Select Y to transition Intel MEBx to the POST
provisioning state if all network settings are
configured.
You must activate network access to
remotely manage your room system
using Intel AMT.
Activate Network Access
OR
Select N to disable this feature.
Unconfigure Network
Access
Select Full Unprovision to fully reset the
network configuration.
OR
Select Partial Unprovision to reset the network
configuration except for Pre-Shared Key (PSK)
settings, remote configuration settings and
network settings.
Remote Setup And Configuration
Current Provisioning
Mode
View the current provisioning TLS mode: Public
Key Infrastructure (PKI), PSK or None.
Provisioning Record
View the room system’s provision PSK/PKI data.
Provisioning Server
IPV4/IPV6
Type the port number of the Intel AMT
provisioning server.
Provisioning Server
FQDN
Type the FQDN of the provisioning server
mentioned in the certificate.
RCFG
Start Configuration
Select Y to activate remote configuration.
OR
Select N to not activate remote configuration.
TLS PSK
Set PID and PPS
Type the provisioning ID (PID) and provisioning
pre-shared key (PPS) in the dash format.
Start Configuration
Select Y to delete the PID and PPS.
OR
Select N to not delete the PID and PPS.
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The default port is 9971.
APPENDIX C
REMOTELY MANAGING YOUR ROOM SYSTEM USING INTEL AMT
Control
Procedure
Notes (if any)
TLS PKI
Remote
Configuration
Select Enabled to enable remote configuration.
OR
Select Disabled to disable remote
configuration.
PKI DNS Suffix
Type the PKI DNS suffix.
Manage Hashes
Select to manage hashes on the room system.
References
l
l
l
128
Introducing the Intel vPro Platform Solution Manager
software.intel.com/en-us/blogs/2013/04/19/
introducing-the-intel-vpro-platform-solution-manager
Intel AMT start here guide
software.intel.com/en-us/articles/
intel-active-management-technology-start-here-guide-intel-amt-9
Intel AMT implementation and reference guide
software.intel.com/sites/manageability/AMT_Implementation_and_Reference_Guide
smarttech.com/kb/170450
Appendix D
Resetting the room system to
factory defaults
This appendix explains how to reset the room system to factory defaults.
In most situations, you should reset the room system from the Settings screen. However, if the
room system is in an unrecoverable state or the Settings screen is otherwise not accessible, you
can reset the room system from the BIOS.
To reset the room system from the Settings screen
1. On the console, press Options, and then press Settings.
The Enter your credentials screen appears.
2. Type the room system administrator account’s user name and password in the text boxes, and
then press Authenticate.
The room system restarts.
3. Type the room system administrator account’s password, and then press ENTER.
The Lync Admin Console appears.
4. Press Web Updates.
5. Press Reset the Device to Factory Image.
The room system restarts, and the software is reset to factory defaults.
6. Complete the procedure in Configuring your room system’s software on page 17.
To reset the room system from the BIOS
1. Turn off your room system (see Turning off your room system on page 57).
2. Connect a USB keyboard to the Lync appliance.
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APPENDIX D
RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS
3. Turn on the room system by completing the appropriate procedure for the room size:
Room size
Extra small room
Procedure
a. Press the power button on the Lync appliance enclosure.
b. Flick the power switch on the bottom of the interactive flat
panel.
130
Small room
Flick the power switch on the bottom of the interactive flat
panel.
Medium room
Flick the power switch on the bottom of the interactive flat
panel.
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APPENDIX D
RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS
Room size
Medium room with
dual panels
Procedure
a. Press the power button on the Lync appliance enclosure.
b. Flick the power switch on the bottom of both interactive flat
panels.
Large room
Flick the power switch on the bottom of both interactive flat
panels.
Extra large room
Flick the power switch on the bottom of both interactive flat
panels.
4. Press the DELETE key.
The Lync appliance enters BIOS mode.
5. Browse to the Advanced tab.
6. Select Recovery Function, and then press ENTER.
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APPENDIX D
RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS
7. Set Image Recovery to Enabled.
8. Press ESC.
9. Browse to the Save & Exit tab.
10. Select Save Changes and Exit, and then select Yes.
The room system restarts, and the software is reset to factory defaults.
11. Complete the procedure in Configuring your room system’s software on page 17.
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Appendix E
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment and
Battery regulations (WEEE and Battery Directives)
Electrical and electronic equipment and batteries contain substances that can be harmful to
the environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.
Batteries
The remote control contains 1.5V AAA batteries. Recycle or dispose of batteries properly.
More information
See smarttech.com/compliance for more information.
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Index
A
accessibility 48
accessories 6
ad hoc meetings 39
Administrative Web Portal See Lync Room
System Administrative Web Portal
administrator accounts 27
air conditioning 14, 65
ambient lighting 98, 103
AMT See Intel AMT
annotations 44
audio
configuring 92, 103, 110
maintaining 68
sharing 2
troubleshooting 78
audio processor 5
B
backlight 108
backlighting, issues with 14
batteries 95, 133
black level 97, 102, 109
brightness 97, 102, 108
business hours 30, 91
C
cable raceways 6
cable ties 52
cables
using cable strain relief with 68
using to isolate hardware issues 52
135
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calendar
testing 35, 80
using to join meetings 39
calibration 30, 59, 91, See also orientation
calls
converting to meetings 40
making test 35, 82
cameras
about 5
cleaning 67
optimizing 32, 92
troubleshooting 77
certificates 88
chemicals 64
cleaning
cameras 67
interactive flat panel cameras and
reflective tape channels 64
interactive flat panel screens 63
microphones 68
presence detection sensors 64
speakers 68
collaboration 2
color temperature 97, 102, 109
computers See laptops
condensation 65
connectors, accessing 66
consoles
about 4
cleaning 67
configuring 29
managing meeetings with 40
troubleshooting 76
viewing information and settings 92
contrast 97, 102, 108
countries 27, 89
credentials See passwords
Customer Experience Program 33, 87
INDEX
D
guest laptops See laptops
DameWare 122
date and time 28, 89
diagnostic logs 55
dial pad 40, 42
digital ink 44
digital pan, tilt and zoom 5
displays
consoles See consoles
interactive flat panels See interactive
flat panels
documentation 8
domains 81
doors 14
drawing 44
dry-erase markers 63
dust 14, 64-65, 67
DViT technology 4
E
e-mail 48
event logs 88
Exchange See Microsoft Exchange
extra larage rooms 8
extra small rooms 6
F
factory defaults 90, 129
field of view 5
firewall 89
firmware updates 56
flashlights 52
G
gallery of participants 41
gates 14
glass cleaner 63, 67
136
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H
hardware installation 13, 68
hardware isolation testing 52
hardware removal 69
HDMI 5, 79
health status 54
high contrast themes 49
humidity 65
I
ink 44
installation instructions 9, 13, 68
instant messaging 41
Intel AMT
about 117
configuring 120
enabling 118
managing your room system with 121
security 123
Intel MEBx 120
interactive flat panels
about 4
configuring 18, 29, 91
maintaining 59
troubleshooting 74
using the on-screen display menu 95
Internet settings 89
K
keyboards
on-screen 41
physical 18
keys See product keys
kickstands 66
KMS servers 11, 34
knowledge base 10
INDEX
L
ladders 52
languages 27, 89, 98, 104
laptops 5, 43, 79, See also room
computers
large meetings 40
large rooms 7
licenses See product keys
lighting 14
lights 73
loaction for installing your room system 14
local building codes 14
logging 33, 55, 87
Lync 2010 33, 87
Lync appliances 4, 17
Lync infrastructure 2, 11
Lync Room System Administrative Web
Portal 53
Lync Room System software
about 2
configuring 33
product key for 34
troubleshooting 80
using 37
Lync Web Service certificate 81
M
magnifier See screen magnifier
MAKs 11, 34
markers 63
MEBx See Intel MEBx
media, enabling in PowerPoint files 44
medium rooms 7
meetings
converting existing meetings to Lync
meetings 38
ending 50
managing with the console 40
presneting content during 42, 48
scheduling 37
starting 39
microphones
about 5
cleaning 68
connecting additional 6
muting 41
setting default volume for 54, 87
troubleshooting 78
Microsoft Exchange
preparing for your room system 11
testing access to 35
Microsoft Lync appliances See Lync
appliances
Microsoft Lync infrastructure See Lync
infrastructure
Microsoft Lync Room System
software See Lync Room System
software
Microsoft Office 365 90
Microsoft Outlook 37, 52
Microsoft PowerPoint 2, 44, 81
Microsoft updates 89
mouse 18
mute 41
N
narrator See screen narrator
network requirements 11
nylon cable ties 52
O
Office 365 See Microsoft Office 365
on-screen display menu 95
on-screen keyboard 41
Open MDTK 121
orientation 30, 62, 91, See also calibration
Outlook See Microsoft Outlook
P
packaging 69
137
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INDEX
participants, meeting 40
passwords 27, 33, 54, 86, 90, 120
pens, replacing nibs for 66
permanent markers 63
phone features 40, 42
ports, Intel AMT 123
power 14
power lights 73
power saving mode 30
prerequisites 11, 18
presence detection sensors 92
about 3
cleaning 64
configuring 100, 105
troubleshooting 74
turning on the room system with 38
privacy 5
product keys 34
proxy authentication 33, 86
resetting 129
restarting remotely 55
testing 35, 82
troubleshooting 71
turning off 57
turning on 18, 38
updating software and firmware for 56
using 37
viewing information and health status of 54
room tags See tags
Q
flat panels
screw drivers 52
serial numbers 72, 92
sharpness 97, 102, 108
shutters, camera 5
SIP URIs 33, 81
small rooms 7
SMART Board interactive flat
quality control 33, 87
R
recessed areas 14
recovery 129
regions 27, 89
remote control 95
remote monitoring and management 53, 117
ringer 54, 87
room computers 5, 44, 79, 88, See
also laptops
room systems
about 2
accessories for 6
comparing 6
components of 3
features of 2
installing hardware 13, 68
maintaining 51
preparing for 11
138
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S
SCOM 53
screen magnifier 49
screen narrator 49
screens
consoles See consoles
interactive flat panels See interactive
panels See interactive flat panels
SMART Room System USB Bridge
about 5
connecting a guest laptop to 43
connecting a room computer to 44
installing software for 42
orienting touch 46
SMART Room Systems See room systems
SMART Settings 30, 91
SMART updates 89
smoke 65
software configuration 17
software updates 56
speakers
about 5
cleaning 68
INDEX
muting 41
setting default volume for 54, 87
troubleshooting 78
special needs 48
specifications 9
startup 2, 39
status lights 73
strain relief, cable 68
sunlight 65
support
Microsoft 80
SMART 10
T
tags 54
tape measures 52
test calls 35, 82, 87
themes 49
time See date and time
time zones 28
tint 97, 102, 109
TLS 123
tools, recommended 52
touch panels See interactive flat panels
training 10
transportation 69
troubleshooting 71
trusted domains 81
tutorial 10, 88
U
updates 89
USB Bridge See SMART Room System
USB Bridge
user names 27, 33, 86
V
vacuum cleaners 65
ventilation 14, 65
VGA 5, 79
139
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vibration 14, 69
video connection harness 5
videos 2, 41, See also cameras
VNC Viewer Plus 122
volume 36, 41, 78, 87
W
wall stand kits 6
water 64
Web Portal See Lync Room System
Administrative Web Portal
Web Service certificate 81
web updates 89
WEEE and Battery Directives 133
whiteboard feature 2, 48
Windows Firewall 89
Windows Server Update Services server 89
writing 44
SMART TECHNOLOGIES
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