Jabber Calls - Griffith University

Quick Reference Guide
Jabber Calls (Windows)
Index
Calls
Setting up Jabber
2
Making Calls
3
Receiving a call
4
Forward a call
5
Transfer
5
Hold and Resume
6
Call History
7
Authorisation Code
8
Calls
You can use Jabber to make and receive phone calls instead of using your desk phone (ie
your cisco video phone). When you use Jabber on your computer for calls, your computer
becomes your phone and will ring when there is an incoming call.
When you use Jabber on your computer to receive phone calls, your desk phone will also
ring at the same time.
Setting up Jabber for Calls
There are two ways to receive calls with Jabber.
•
Use my computer for calls
This allows you to use a headset with your computer to answer calls.
•
Use my phone for calls
This allows you to use the features of jabber through your desk phone for all calls.
Using your computer for calls
When you select use my computer for calls, your computer becomes your phone and it will
ring when there is an incoming call. You will need a microphone for audio and a webcam for
video.
It is recommended you have a headset with a microphone for audio if you are located in
an open plan environment.
Using your phone for calls
When you select Use my phone for calls, you can use the features of Jabber without a
headset and webcam. This will direct the call through to your desk phone (audio and video).
When you use your phone for calls, you can still answer calls using Jabber. However,
audio and video will be directed through to your desk phone.
Select the option you prefer by clicking the phone control menu at the bottom right corner
of the Jabber window.
Making Calls with Jabber
To call a person in your contacts list or the Griffith directory:
1. Enter the name, extension number or phone number of the person you wish to
call in the search box.
2. Select the desired entry from the search results.
3. Click the telephone symbol that appears to the right of their name.
The call window will appear.
4. When the recipient answers, your video is displayed automatically to the caller if
you have set up a web cam
OR
1. If someone is entered in your contact list hover over their name and click the
telephone symbol that appears to the right of their name.
The call window will appear.
2. When the recipient answers, your video is displayed automatically to the caller if
you have set up a web cam.
To call a known contact or Griffith directory person:
1. Enter their phone number in the search box.
2. Press the Enter key on your keyboard to place the call.
The call window will appear.
3. When the recipient answers, your video is displayed automatically to the caller if
you have set up a web cam.
If you are calling an external number, type in 0 first for an outside line followed by the
number.
Receiving a Call (using computer for calls)
When someone calls you, an incoming call dialog window appears. You may choose to
answer the call or send the caller to your voicemail by clicking either Answer or Decline.
1. To answer the call, click the Answer button.
2. To decline the call and divert the caller to your voicemail, click the Decline button.
3. If you answer the call, your video is displayed automatically to the caller if you have
set up a web cam.
By default, all calls start with video. However, if your configuration is set to
not automatically start calls with video, you can start your video any time
during a call by selecting the Start my video button in the upper right hand
corner of the call window.
Forward Calls
You can forward all calls from Jabber to voicemail or to a specific phone number.
Forward all calls to voicemail
1. Select the phone control menu at the bottom right of the main jabber window.
2. Select Forward calls to and then select Voicemail.
Forward all calls to a specific phone number
1. Select the phone control menu at the bottom right of the main jabber window.
2. Select Forward calls to and then select New number.
To forward calls to your mobile, select New number then type in 0 for an outside line
followed by the mobile number (e.g. 00401021699)
Transfer Calls
1. During a call, click the Show more menu button.
2. Click Transfer.
3. You will see the following window.
4. In the search box, enter the name or phone number of the person you wish to
transfer the caller to.
5. Click the telephone symbol that appears to the right of the person’s name or
double click on the telephone phone number you entered.
6. Click the green Transfer button or wait for the recipient to answer then click the
green Transfer button.
7. Alternatively, click Cancel to cancel the transfer.
Hold and Resume Calls
1.
2.
During a call, click the Show more menu button.
Click Hold.
3.
You will see the following window.
4.
To resume the call, click the green Resume key.
You can call multiple people and place them on hold and switch between
them or join them in a conference call. Conferencing is covered in the
‘Conferencing’ section of this user guide.
Call History
Call history is an overview of your latest outgoing, incoming and missed calls. To view your
call history in Jabber, do the following:
1. Click the Calls icon located on the left side of the Jabber window.
Your call history is displayed.
2. From the View menu select the date range for which you would like to display call
history for.
3. From the Type menu select the type of call history you would like to display.
•
•
•
Calls you have placed are indicated with grey text and include a phone icon
with an arrow pointing to the right.
Calls you have received are indicated with grey text and include a phone icon
with an arrow pointing to the left.
Calls you have missed are indicated with red text and include a phone icon
with an arrow pointing to the left.
4. Right click on a history item to call back, chat, delete, send email, view/edit
profile, add to contact or create a custom contact for that individual.
Authorization Code
A phone authorization code number is used by people who require a certain level of
telephone call access that may not be available on their desk phone due to the location of the
phone (i.e. in an open shared space). If you have a phone authorization code assigned to you
that code allows for a specific level of telephone call access. You can go to any video phone
in the University and make a call to that level, even if the phone normally would not allow it.
You are not automatically assigned a phone authorization code because in most cases, the
level of access provided on your desk phone is sufficient for your needs. In some
circumstances a phone in an open or shared area may have a lower level of access to prevent
unauthorized calls, and in those cases a phone authorization code may be requested.
Making Calls
1.
2.
3.
4.
Enter the phone number you wish to call.
You will hear two beeps.
Click the Show keypad menu button.
Enter your unique authorization code followed by #.
For security reasons, the phone displays ******* instead of the numbers entered.
If the authorization code is entered correctly, the call will be placed.
This phone authorization code is not synchronised with the PIN number
used for voicemail or for logging into another video phone.
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