Cirrus LT User Guide

Cirrus LT
User Guide
Computing Innovations.
TZ-241G
v1.2d June 25, 2015
Contents
Safety Instructions....................................................................................................................................5
Battery Safety and Tips..................................................................................................................................6
Introduction...............................................................................................................................................7
Chapter 1: Before You Start.....................................................................................................................8
Package Contents.............................................................................................................................................8
Components......................................................................................................................................................9
Front View.................................................................................................................................................10
Right View.................................................................................................................................................10
Left View...................................................................................................................................................10
Bottom View............................................................................................................................................. 11
Notebook LEDs......................................................................................................................................... 11
Docking Station........................................................................................................................................12
Docking Station LED Lights..................................................................................................................12
Laptop and Docking Station LED Status Light Indicators..............................................................13
Chapter 2: Getting Started...................................................................................................................... 14
Powering Up Your Notebook.......................................................................................................................14
Connecting the AC Adapter...................................................................................................................14
Installing the Battery..............................................................................................................................15
Using Battery Power...............................................................................................................................16
Charging the Battery...............................................................................................................................16
Starting Your Notebook.................................................................................................................................17
Opening the Display Panel.....................................................................................................................17
Turning On Your Notebook....................................................................................................................18
Using the Keyboard........................................................................................................................................18
Function Keys...........................................................................................................................................18
Touchpad..........................................................................................................................................................19
Point...........................................................................................................................................................19
Click............................................................................................................................................................19
Double-click..............................................................................................................................................19
Drag............................................................................................................................................................19
Using the Fingerprint Reader..................................................................................................................... 20
Chapter 3: Making Connections............................................................................................................ 21
Connecting External Display Devices.......................................................................................................21
Connecting a Projector or Display Monitor........................................................................................21
Connecting USB Devices..............................................................................................................................22
Connecting to a Mouse and Keyboard.......................................................................................................23
Connecting Headphones.............................................................................................................................. 24
Audio Subsystem......................................................................................................................................24
Connecting an External Microphone....................................................................................................... 24
Connecting the Docking Station.................................................................................................................25
Configuring the Audio for Remote Hosts................................................................................................. 30
Connecting to Teradici Host PC............................................................................................................30
Connecting to VMHost...........................................................................................................................31
Docking Station Audio Subsystem........................................................................................................33
Installing a SFP Module............................................................................................................................... 34
Chapter 4: Navigating the On Screen Menu........................................................................................36
On Screen Menu (OSM) Structure.............................................................................................................36
Main Menu.......................................................................................................................................................37
Network............................................................................................................................................................38
Ethernet.....................................................................................................................................................38
Wi-Fi..........................................................................................................................................................39
SSL VPN................................................................................................................................................... 48
Web Portal................................................................................................................................................ 49
Display Settings ..............................................................................................................................................51
Native Display Off...................................................................................................................................52
Brightness..................................................................................................................................................53
Status Bar..................................................................................................................................................53
Display Options........................................................................................................................................55
Power Management.......................................................................................................................................61
Changing the Duration of the On Screen Menu (OSM) Timeout....................................................62
Low Power Mode.....................................................................................................................................66
Timing Preferences..................................................................................................................................69
Device Manager..............................................................................................................................................71
Speakers.....................................................................................................................................................71
On Lid Close..............................................................................................................................................72
Touchpad/Keyboard Settings.................................................................................................................73
Webcam.....................................................................................................................................................77
Administrator..................................................................................................................................................78
Admin Login.............................................................................................................................................78
Administrator Settings............................................................................................................................79
Allow Saving Wi-Fi Password...............................................................................................................79
Allow Web Portal.................................................................................................................................... 80
Change Admin Credentials................................................................................................................... 80
Change User Credentials........................................................................................................................81
System Info................................................................................................................................................82
Restore Factory Defaults........................................................................................................................82
Admin Log Off..........................................................................................................................................82
Chapter 5: Opening and Configuring the Teradici Firmware Menu..............................................83
Assigning a Static IP Address...................................................................................................................... 84
Chapter 6: Making Remote Connections............................................................................................85
Connecting to Remote Machines with Teradici Host Cards............................................................... 85
Important Teradici Host Software Settings........................................................................................85
Chapter 7: Using the Cirrus LT Web Interface...................................................................................86
Downloading and Logging Onto the Cirrus LT Web Interface........................................................... 86
Downloading.............................................................................................................................................86
Logging On................................................................................................................................................87
Admin Password Recovery.......................................................................................................................... 88
Updating the Firmware................................................................................................................................ 90
Chapter 8: Accessing the Cirrus LT ......................................................................................................94
Management Console..............................................................................................................................94
Installation and Logging In......................................................................................................................... 94
Chapter 9: How to Load and Unload Certificates on the Cirrus LT...............................................98
Loading a Certificate..................................................................................................................................... 98
Unloading a Certificate.................................................................................................................................105
Chapter 10: Configuring Advanced Wi-Fi Roaming..........................................................................107
Configuring Enhanced Roaming via the OSM Main Menu.................................................................107
Configuring Enhanced Roaming via the Management Console (MC)............................................. 109
Chapter 11: Troubleshooting................................................................................................................. 115
General Troubleshooting Tips....................................................................................................................115
Conflicts Between Teradici and NCS Firmware..................................................................................... 117
Chapter 12: Wake-on-LAN (WOL)........................................................................................................ 118
NCS Help.................................................................................................................................................... 119
Appendix: Specifications........................................................................................................................120
Appendix: Regulatory and Legal Information................................................................................... 121
FCC Compliance Information....................................................................................................................121
Notice...............................................................................................................................................................122
Warranty Provisions......................................................................................................................................122
Warning Statement........................................................................................................................................122
FCC Test Report.............................................................................................................................................124
Safety Instructions
DO NOT block the opening vents provided for ventilation. Blocking these vents may cause
the computer processor to overheat.
•
DO NOT place your notebook on an unstable or uneven surface.
•
DO NOT place or drop heavy objects on your notebook.
•
DO NOT apply heavy pressure on your notebook.
•
DO NOT press or touch the display panel.
•
DO NOT use your notebook under harsh conditions.
•
DO NOT subject your notebook to magnetic fields.
•
DO NOT use or store your notebook in extreme temperatures.
•
DO NOT place your notebook near fire or other sources of heat.
•
DO NOT expose to dust or corrosive materials.
•
DO NOT spray water or any other cleaning fluids directly on the display panel.
•
DO NOT expose your notebook to rain or moisture.
•
DO NOT tamper with the battery. Keep this away from children.
•
DO NOT slam your notebook shut and never pick up or hold your notebook by the display.
•
DO NOT expose your notebook to sudden changes in temperature or hu-
midity. Keep your notebook away from air conditioners or heating vents.
•
DO NOT check your notebook in as baggage. If you are traveling, carry it on in-
stead.
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5
Battery Safety and Tips
Risk of explosion if battery is replaced by an incorrect type. Dispose of used battery according to the instructions.
•
•
•
•
•
•
•
6
Do not disassemble, heat, or incinerate.
Dispose of used battery according to the manufacturer’s instructions.
Do not dispose of battery in a fire. It may explode. Check with local authorities for disposal instructions.
Keep away from children.
Store unused battery in a normal room temperature range.
To optimize battery life, make sure to let the battery drain before plugging it in to charge.
Leaving the notebook constantly plugged in will result in a deteriorating battery life.
This product is intended to be supplied by a Listed Information Technology Equipment AC Adaptor rated 19 Vdc, 3.42A.
Cirrus LT User Manual-1.2d-062515
Introduction
The Cirrus LT is a zero client notebook that allows you to securely connect to any kind of
network, remote host, or virtual machine. The Cirrus LT has no local storage, so there is no
vulnerability to viruses or malware, and no files or information will be compromised if the
notebook is lost or stolen.
The Cirrus LT is based on Teradici’s high performance TERA2321 processor, which uses
the PCoIP protocol. PCoIP compresses, encrypts, and encodes the entire computing experience at the data center and transmits it as pixels across the IP network to a zero client.
Remote users have effortless access to a fully functional, even HD, computing experience-and now secure computing functionality is available for the first time on a zero client
laptop.
Compact, lightweight, and engineered for high performance, Cirrus LT using PCoIP technology is optimized for VMWare Horizon View for a highly efficient IT administrative
experience and low cost of ownership. Cirrus LT supports both copper and fiber and Wi-Fi
and delivers state-of-the-art security, AES 128/256 bit encryption/decryption and Suite B
ciphers.
The Cirrus LT breaks the last security barrier and sets a new performance standard for
computing practicality.
Note: Since the firmware may be updated at a later date, screenshots contained in this
document of the NCS GUI may be subject to changes without notice.
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7
Chapter 1: Before You Start
Package Contents
•
•
•
•
8
Cirrus LT
Lithium-ion Battery
65 Watt Power Adapter
Cirrus LT Quick Start Guide
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Components
1
2
3
4
3
5
6
7
9
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1
Built-in PC Webcam (Optional)
2
LCD Screen
3
Speakers
4
Power Button/LED
/Connect/Disconnect
5
Keyboard
6
Function (Fn) Key
7
Touchpad & Buttons
8
LED Indicators
9
Fingerprint Reader (Optional)
9
Front View
Optional Secondary
Smart Card Reader
Right View
1
2
3
4
5
1
Microphone Jack
2
Headphones/Headset Jack
3
Dedicated Keyboard USB Port
4
Dedicated Mouse USB Port
5
Primary Smart Card Reader
Left View
1
3
2
1
4
5
6
6
Security Key Lock
2
DC-in Jack
3
Mini DisplayPort
4
Charging USB Port*
5
RJ-45 LAN Jack
6
PCoIP USB Ports
*This port is labeled “Local” on the notebook, but it functions as a USB charging port for certain devices. Devices plugged into this port will not be seen in
the remote session.
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Bottom View
Port
Replicator
Connector
Battery
Note: The Docking Station port may be covered with a rubber cover to keep
dust and debris out of the connector when not in the Docking Station.
Notebook LEDs
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2
3
4
1
Battery
2
Wi-Fi
3
PCoIP
4
Local
5
CapsLock
6
NumLock
5
6
11
Docking Station
1
2
3
4
5
6
7
8
1
DC-in Jack
2
Headphones Jack
3
Microphone Jack
4
Dedicated Mouse and
Keyboard USB Ports
5
PCoIP USB 2.0 Ports
6
Fiber SFP Port
7
Charging USB Port
8
RJ-45 LAN Jack
9
DVI-1 Port
10
DVI-2 Port
9
10
Docking Station LED Lights
1
4
2
5
6
3
1
CapsLock
2
Battery
3
PCoIP Session Status
4
NumLock
5
Wi-Fi Status LED
6
LOCAL Mode Status - Not Used
7
Power/Connect Button
7
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Laptop and Docking Station LED Status Light Indicators
Power LED
Green LED – Normal Operation – unit is powered on
Amber LED – Wake On LAN is enabled/unit is OFF
No LED – unit is off (Wake on LAN is disabled)
Blinking Green LED – Host PC is in low power (sleep state)
Blinking Green and Amber - unit is in the process of upgrading BIOS (DO NOT
TURN OFF)
Battery LED
Green LED – Battery is full or AC adapter is plugged IN
Blinking Green LED – Battery is charging
Blinking Amber LED - Low Battery, Battery is under 10% charge, or battery is
not present.
Amber LED – charging error
NO LED – normal operation, battery discharging
Wireless LED
Green LED – Wireless is enabled/ this can be on when not connected to a
wireless LAN.
NO LED – Wireless is disabled
PCoIP LED
Green LED – Connected to a remote host
NO LED – no connection present
Local LED
For Future Use (not used)
Caps Lock LED
Green LED – CAPS LOCK Enabled
NO LED – CAPS LOCK DISABLED
NumLock LED
Green LED – NumLock Enabled
NO LED – NumLock DISABLED
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Chapter 2: Getting Started
This chapter will guide you on how to use your notebook.
It covers the following sections:
•
Powering Up Your Notebook
•
Installing the Battery
•
Opening the Display Panel
•
Starting Your Notebook
•
Using the Keyboard
•
Using the Touch Pad
•
Navigating the On Screen Menu
Powering Up Your Notebook
Your notebook can be powered up using the AC Adapter or the Lithium-ion battery.
Connecting the AC Adapter
The AC adapter powers up your notebook and charges the battery.
• Connect the AC adapter to the DC-in jack of your notebook.
• Connect the AC adapter to the power cord.
• Plug the power cord to an electrical outlet.
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Installing the Battery
To install the battery, follow the steps below:
1.
Align and slide the battery into the battery compartment.
2.
Push the battery into the compartment until the battery locks into place,
and make sure the latches are locked into position. The left latch will
automatically go into the locked position when you push the battery in
place, but you must manually lock the right latch, as shown.
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Using Battery Power
Install a charged battery in the battery compartment by removing the AC adapter (if plugged in). Your notebook will automatically use the battery power.
Charging the Battery
The Lithium-ion battery is not fully-charged upon purchase.
To charge the battery, follow the steps below:
3.
Install the battery to your notebook. See procedures above.
4.
Connect the AC adapter to the DC-in jack of your notebook.
5.
Connect the AC adapter to the power cord.
6.
Plug the power cord to an electrical outlet.
NOTE: Charging the battery while the Cirrus LT is powered off will shorten
the charging time to 2 hours. If the Cirrus LT is on, it will take approximately
2.5 hours to charge the unit.
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Starting Your Notebook
Opening the Display Panel
The notebook lid is secured with small magnets while closed and is easily
opened.
• To open, simply lift the cover lid up to the upright position.
• To close, carefully place the cover lid down. Do not slam it shut.
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17
Turning On Your Notebook
• Press the Power button until the Power LED lights up.
Note: To force a hard shut down, press and hold the Power button for more
than four seconds.
Using the Keyboard
Function Keys
The function keys allow you perform certain tasks on your notebook. Below is a
list of the function keys and their actions:
Fn-F1: Turns Wi-Fi on and off.
Fn-F2: Decreases screen brightness
Fn-F3: Increases screen brightness
Fn-F4: Turns Native Display on and off.
Fn-F5: Toggles between various available display modes.
Fn-F6: Enables and disables the touchpad
Fn-F7: Turns sound on and off.
Fn-F8: Decreases volume
Fn-F9: Increases volume
Fn-F10: Brings up On Screen Menu (OSM)
Fn-F11: Turns status bar on and off
Fn-F12: Enables or disables webcam (webcam optional)
Note: Where ever Fn-F10 is used from here on out in the document you can
also use SHIFT-F10 when using an external USB keyboard.
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Touchpad
The touch pad is a cursor-pointing device. You can point, select, or drag items or
objects on the screen. For more details on the touchpad, see Device Manager Section
in Chapter 4.
Point
Slide your finger on the touch pad to point the cursor to an item or object on the
screen.
Click
To left-click, move the cursor to the item or object on the screen, then lightly tap
the touch pad or press the left button.
To right-click, move the cursor to the item or object on the screen, then press
the right button.
Double-click
To double-click, move the cursor to the item or object on the screen, then tap
the touch pad twice or press the left button twice.
Drag
To drag an item or object, press and hold the left button then slide your finger on
the touch pad to move the item or object.
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Using the Fingerprint Reader
Shown below is the optional scanning fingerprint reader. There is also an option for
a swipe fingerprint reader or for no fingerprint reader at all.
Note: You will need to load your appropriate drivers on your virtual machine or
remote host to support this device. Drivers can be downloaded from our NCS website at http://www.ncst.com/content/downloads-0
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Chapter 3: Making Connections
This chapter will guide you on installing peripheral devices to maximize the use of your
notebook. It covers the following sections:
•
•
•
•
Connecting External Display Devices
Connecting USB Devices
Connecting Headphones
Connecting External Microphone
Connecting External Display Devices
You can connect your notebook to other display devices, such as a projector or another display monitor.
Your notebook is equipped with miniDisplayPort which provides digital video signals.
Note: The DisplayPort Cable is not included in the package. It is sold separately or
it may come with your external display device.
Note: The Cirrus LT is designed to support both passive and active miniDP to DVI
adapters. The Cirrus LT is compatible with most new adapters but there are a few
older adapters that will not work. NCS sells a variety of adapters for most modern
LCDs out in the market today, i.e. MiniDP to DP, MiniDP to DVI, MiniDP to VGA,
etc. You may purchase these miniDP adapters from NCS to ensure complete compatibility for your Cirrus LT. Additionally, due to the nature of converting miniDP
to VGA, all of these adapters are considered active adapters.
Connecting a Projector or Display Monitor
1.
2.
Connect one end of a DisplayPort cable to the miniDisplayPort of your
notebook.
Connect the other end to a projector or display monitor.
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Connecting USB Devices
You can connect your notebook to other USB devices, such as a mouse, keyboard,
digital camera, printer, or an external hard disk drive.
Connect one end of a USB cable to the USB port of your notebook.
Connect the other end to the USB device.
Note: The USB cable is not included in the package. It is sold separately or it may
come with your USB device.
Note: USB devices (including, but not limited to, printers, optical drives, and hard
drives) that do not have their own power sources are not officially supported. Most
of these devices tend to draw too much power from the USB port. But, you can still
connect these devices to the Cirrus LT. If the device only has one USB port, use one
of the two PCoIP USB ports on the left side of the notebook. If the device has two
USB ports (one for enumeration and one for auxiliary power), use one PCoIP USB
port for the enumeration plug and the charging USB port (also located on the left
side of the notebook) for the auxiliary power plug. Refer to the image below.
Charging USB Port
Enumeration
Plug
Auxiliary
Plug
PCoIP USB Ports
Note: These ports are located on the left
side of the notebook.
Note: As a reminder, these USB devices that are plugged in may need drivers to be
loaded on the remote session.
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Connecting to a Mouse and Keyboard
Using a mouse in the dedicated mouse port ensures full functionality when connected to a remote host and when you pull up the OnScreen Menu. The same applies for the dedicated keyboard port.
To connect to an external mouse:
• Plug the mouse into the USB port with the picture of a mouse over it.
To connect to an external keyboard:
• Plug the keyboard into the USB port with the picture of the keyboard over it.
Note: The mouse and keyboard are not included in the package. They are sold
separately.
REMINDER: when using an external keyboard in the dedicated USB keyboard
port you can press SHIFT-F10 to bring up the Cirrus LT OnScreen Menu.
Certain special multifunction or Bluetooth combo mouse and keyboards will work
in the dedicated keyboard port. Not all of these special devices have been tested. As
a general rule, you can try without harming the Cirrus LT, special keyboards should
be plugged into the dedicated USB keyboard port on the right hand side for compatibility. Combo Bluetooth keyboard and mouse dongles should be plugged into the
dedicated USB keyboard port.
If for some reason these special keyboards do not work in the dedicated keyboard
port, try them on the PCoIP USB ports on the left hand side of the notebook. You
may need to load drivers once the device is detected in the remote OS. Please contact NCS Help Desk if you identify a USB keyboard that does not work correctly
in the dedicated USB keyboard port. We are always looking to make our products
compatible with the latest peripherals.
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23
Connecting Headphones
Note: This port is located
on the right side of the
notebook.
Headphones/Headset Jack
You can connect either headphones or external speakers to the Cirrus LT Notebook
via its Headphones/Headset Port (see above). This Headphones/Headset Port also
supports Combo Headsets (Headphone/MIC) which come with a single plug (seen,
for example on the iPhone headphone), as well as CTIA and OMTP Headsets.
Note: Headsets are not compatible with the Headphone Port on the Docking Station or with the Microphone Jacks on the Notebook or the Docking Station.
Audio Subsystem
By default, audio will be output to the Cirrus LT’s built-in speakers when the
Headphones/Headset Port is not used. If a webcam is installed, the webcam
microphone can be used for applications like Skype.
When a Headset (Ex: Apple Headset) is plugged in, audio will be output to the
Headset. Also, the Headset microphone will get priority if a dedicated microphone is also connected to Cirrus LT Microphone Jack.
Connecting an External Microphone
You can connect your notebook to an external microphone by plugging the audio
jack of the microphone to the Microphone jack of your notebook.
Note: If you want to use the Docking Station Microphone jack while on a virtual
machine, you must install a driver. You can download this driver at http://www.
ncst.com/content/downloads-0
Note: If you have a USB headphone and Mic device, plug these into the PCoIP
USB ports.
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Connecting the Docking Station
CAUTION: You must connect the 90 Watt AC Adapter (19V, 4.74A) to the Docking
Station in order for the Cirrus LT to function correctly while in the Docking Station.
You can connect your notebook to a Docking Station. The Docking Station has many
of the same ports as the notebook except it also has two DVI-D ports and a fiber SFP
port.
To connect your notebook to the Docking Station:
1.
Pull out the extender on the left side of the Docking Station.
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25
2.
26
Ensure the notebook Docking Station port cover is removed before you
try to dock the notebook into the Docking Station.
Cirrus LT User Manual-1.2d-062515
Note: There is also a handy storage location for this port cover. See the highlighted area shown below.
3.
Notice the two small triangles on the notebook lid; these match up with
the triangles on the Docking Station. Line these up, and then firmly press
down on the lid of the notebook. You should hear a click, and then the
notebook is properly docked into the Docking Station.
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27
• To disconnect your notebook from the Docking Station:
1.
Pull up the black lever on the back right side of the port connector.
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2.
Lift the notebook out of the Docking Station.
Note: The notebook and Docking Station use different AC adapters. Make sure
you are using the 90 Watt Adapter (19V - 4.74A) with the Docking Station.
While the notebook is docked in the Docking Station, the dedicated USB keyboard and mouse ports will not work and these ports are active in the Docking
Station only. These ports are labeled with an icon of a mouse and a keyboard.
However, the two PCoIP and charging ports on the notebook will still work
giving you a total of 6 working USB Ports when using the Docking Station and
two charging USB Ports.
Hot-docking (placing the Cirrus LT on the Docking Station while the Cirrus LT
has power) the Cirrus LT is technically not supported, but will work in most
situations. USB devices inserted in the PCoIP ports on the Docking Station will
not work after a hot-dock event. You must either dock when the Cirrus LT is off
or restart Cirrus LT for these devices to function after docking.
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Configuring the Audio for Remote Hosts
Connecting to Teradici Host PC
Headset Port or Built-in Speaker Configuration:
1.
2.
Open the Control Panel > Sound > Playback tab.
In the Playback tab, select Headphones: 3-High Definition Audio Device
as the Default Communication Device.
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Docking Station Line Out Port:
1.
2.
Open the Control Panel > Sound > Playback tab.
In the Playback tab, select Headphones: 3-High Definition Audio Device
as the Default Device.
Connecting to VMHost
1.
Download and install the latest PCoIP Audio Driver provided by Teradici
(PCoIP_ComponentInstaller.exe).
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31
2.
3.
Open the Control Panel > Sound > Playback tab.
Ensure that the Teradici Virtual Audio Driver is selected as the default driver.
The Speakers setting will work for both the Headset Port and Dock Line-out
Port.
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Docking Station Audio Subsystem
The Cirrus LT Docking Station has a Line-out port which is intended to be connected to desktop speakers (see below).
Speaker Jack
Microphone Jack
The Docking Station Microphone Jack is a replica of Cirrus LT Microphone
Jack to support traditional analog microphones or combo Headsets which have
separate MIC and Headphone plugs.
Priority of the audio plugs while docked are as follows:
• By default, audio will be output to the built-in speakers when Headset/Line-out
port is not used. If a webcam is installed, the webcam MIC can be used for applications like Skype.
• When the Line-out Port on the Docking Station is connected to external speaker,
this port will get priority and internal speakers will not produce sound. Similarly,
Docking Station microphone port will get priority when used over the ports on
the Cirrus LT.
• When the Docking Station ports are not used, the Cirrus LT audio ports and
speakers will have priority.
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33
Installing a SFP Module
The SFP module goes into the Fiber SFP port on the Docking Station and allows
you to use fiber optic cable for more secure networking. The SFP module is pictured
below.
To install the SFP module:
1.
34
Place the SFP module into the Fiber SFP port. Make sure the side with the
black tab is facing up, and the tab lever is pulled out, as shown below.
Cirrus LT User Manual-1.2d-062515
2.
Push the module all the way into the port.
3.
You will know the module is securely installed when you hear a click when
you push it into place. Push up the lever back into place, as shown below.
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35
Chapter 4: Navigating the On Screen Menu
Use the On Screen Menu (OSM) to configure various parameters on your Cirrus LT. To
invoke the OSM you press Fn-F10. You can navigate through the OSM with the touchpad
or with an external mouse connected to the dedicated USB Mouse Port located on the right
side of your notebook.
When using an external USB keyboard that is connected to the dedicated USB keyboard
port (on the right side of the notebook) you can also invoke the OSM by pressing SHIFTF10. This is handy when using the notebook along with a Docking Station and the notebook lid is closed because you are using external monitors, keyboard and mouse. Since
most external keyboards do not have a function key, pressing SHIFT-F10 will bring up the
OSM for your convenience.
On Screen Menu (OSM) Structure
The On Screen Menu (OSM ) is based on a tree structure moving from left to right
as you drill deeper into the menu system. Each level of the tree will have a title and
various options to choose from; either click an option to move down the tree or to
make a selection with the mouse pointer. You can also click any option higher in the
tree structure to select that menu. Finally, to exit the OSM either click the X on the
bottom left corner of the menu or press Fn-F10 again.
Note: When you open the OSM, a second cursor will appear. This cursor operates
within the OSM only. When you close the OSM, the cursor will disappear.
Note: As you are clicking through the settings in the OSM, you will not have to
“confirm” any changes except in critical situations such as shutting down the
notebook or changing your password. All other changes will save automatically.
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Main Menu
The main menu has the following items:
• Network: For changing network connectivity settings
• Display: For changing the display options and modes
• Power Management: For configuring OSM, Low Power Mode, and Sleep Timing
Preferences.
• Device Manager: For configuring speaker volume, webcam, and touchpad settings.
• Administrator: For configuring authentication credentials of local and administrator accounts and other administrator settings.
The bottom left of the main menu also allows you to close the menu, shut down
the system, restart the system, and connect/disconnect from the remote session,
as shown below.
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Network
This network Submenu lets you configure wired and wireless settings and allows you to enable and disable both Ethernet and Wi-Fi connections.
Ethernet
To enable the Ethernet:
1.
Click the Network Submenu.
2.
Select Ethernet.
3.
Click the Enable Ethernet selection box. A green check mark signifies
that Ethernet has been enabled, as shown below.
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To disable the Ethernet:
1.
Click the Network Submenu.
2.
Select Ethernet.
3.
Click the Enable Ethernet selection box. A gray “X” signifies that Ethernet has been disabled.
Wi-Fi
All wireless configuration is done in these menus. You can enable or disable
wireless entirely. If you want to auto connect to the same set of wireless LANs
(WLANs) you can save those for auto connection at a later time*. Once connected to a WLAN, you can see signal strength and the IP Address obtained.
* This can be disabled in the Administrator menu.
Enabling and Disabling Wireless
To enable wireless:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click the Enable Wi-Fi selection box. A green check mark signifies that
Wi-Fi has been enabled.
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To disable wireless:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click the Enable Wi-Fi selection box. A gray “X” signifies that Wi-Fi has
been disabled.
Note: if both a wired and a wireless network are present, wired will take priority based on its better performance over Wi-Fi.
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Available Networks
You can see all the available Wi-Fi networks with this option. You can click on
the WLAN you would like to connect to and then enter the password for the
WLAN. Remember to check the “Save Connection” check box if you would like
to save this information for future convenience.* Available wireless networks
are sorted by signal strength. WLANs that have higher signal strength are at the
top of the list, while low signal strength WLANs can be found at the bottom of
the list.
* You can disable this feature in the Administrator Menu.
To see available networks:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click Available Networks.
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4.
Choose the network you wish to connect to.
Note: Networks that do not broadcast their SSID will be placed at the bottom of the list and labeled as “Join Other Network.” You will then have to
provide the SSID, password, and security protocol.
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5.
Choose the Network Type from the top drop down list.
When selecting a network from the available networks list, the OSM will
automatically detect the proper network type. You only need to select the
network type of hidden networks.
Note: When making wireless connections the Cirrus LT only supports
WPA2 and higher levels of security. This system does not support WEP
for its many security flaws.
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6.
Type in your authentication credentials, and click Connect, as shown below.
IMPORTANT: The maximum password length is 64 characters.
IMPORTANT: you cannot use certain characters in the wireless network name (SSID) and you cannot use certain characters in your
password. See below for a list of supported and unusable characters:
Supported SSID Characters: letters, numbers, space, symbols including:
~`!@$%^*()-_=[{]}|;:’,<.>/?
Symbols printed on the English keyboard that are not supported in SSID
are:
&#+\“
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Supported Password Characters: letters, numbers, space, symbols including:
`~!@#$%^&*()-_=+[{]}|;:’,<.>/?
Symbols printed on English keyboard that are not supported in password are:
\“
Unicode and non-english letters haven’t been tested, and will probably
not be supported.
Preferred Networks
Your preferred wireless networks are shown in this list. You can remove or connect to one of these networks by clicking on the chosen network and then either
clicking Remove or Connect.
To see your preferred networks:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click Preferred Networks.
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Note: If for some reason this section is always blank, you need to enable “Allow Saving Wi-Fi Password” in the System Admin Section. This will add a new
check box when signing onto Wi-Fi networks labeled “Save”. By checking this
check box you will be adding this Wi-Fi network as a preferred network. If you
would also like to auto connect to that network, you must select the auto connect check box in the Wi-Fi Networking Menu.
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Auto Connect
To enable an automatic connection:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click the box next to Auto Connection. A blue check mark indicates that
an automatic connection has been enabled.
Enhanced Roaming
To enable Enhanced Roaming:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click the Enable Enhanced Roaming selection box. A green check mark
signifies that Wi-Fi has been enabled.
To disable Enhanced Roaming:
1.
Click the Network Submenu.
2.
Select Wi-Fi.
3.
Click the Enable Enhanced Roaming selection box. A gray “X” signifies
that Wi-Fi has been disabled.
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SSL VPN
To enable SSL VPN:
1.
Click the Network Submenu.
2.
Select SSL VPN.
3.
Click the Enable VPN selection box. A green check mark signifies that
VPN has been enabled, as shown below.
To disable SSL VPN:
1.
Click the Network Submenu.
2.
Select SSL VPN.
3.
Click the Enable VPN selection box. A gray “X” signifies that VPN has
been disabled, as shown below.
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Web Portal
• Some public Wi-Fi networks will require you to confirm or authenticate to the
Wi-Fi network via a web page. If this is the case you need to enable the Web Portal
(also known as a Captive Portal) feature under the administrator settings in order
for another window to pop up for you to interact with that Wi-Fi networks web
interface. To connect to a Public Wi-Fi Open Network, you are often presented
with a web page to accept a usage agreement, like the example shown below. In
these cases, Cirrus LT supports most of these types of authentication web pages.
Note: The Cirrus LT’s Network Settings are set to ‘Web Portal’ by default.
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• Just ensure you have connected to the open Wi-Fi network and then once you are
sure you have an IP Address, then click on Web Portal selection in the Network
Menu.
• If for some reason the network you are on does not have a web portal, Cirrus LT
will take you to a default web page on ncst.com to confirm everything is working
properly and you should be able to do a remote session.
Note: You may need to click REFRESH on the Web Portal to display the web
page.
NCS strives to support as many different types of web portal pages, but unfortunately incompatibilities will arise. In these cases, please enter a support ticket
on NCS’s Support Page with the web page or location that you were not able to
connect to and we will investigate why Cirrus LT was unable to connect.
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Display Settings
In the Display Settings Menu, you can select the display configuration of the
notebook and adjust display brightness. You can even disable the native LCD.
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Native Display Off
This feature allows you to turn off the Native Display.
To turn off the Native Display:
1.
Click the Display Settings Submenu.
2.
Click the box next to Native Display On. The Native Display will then
turn off.
Note: You can also turn off the Native Display by pressing Fn-F4.
To turn on the Native Display:
1.
Cycle through the available display modes by pressing Fn-F5.
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Brightness
To increase or decrease screen brightness:
1.
Click the Display Settings Submenu.
2.
Toggle the Brightness slide left or right until you reach your desired
screen brightness. Moving the slide to the right will increase the brightness, and moving the slide to the left will decrease the brightness. OR
press Fn-F2 to decrease the screen brightness, or press Fn-F3 to increase
the screen brightness.
Status Bar
The status bar Submenu allows you to control the visibility and position of the
status bar.
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To change the status bar visibility:
1.
Click the Status Bar Submenu.
2.
Under the Status Bar Visible section, choose On or Off.
To change the status bar position:
1.
Click the Status Bar Submenu.
2.
Under the Status Bar Position section, choose Upper Left, Upper Center,
or Upper Right.
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Display Options
IMPORTANT – These settings are to enable the ports to support the following
display modes. Further configuration is done with the Teradici firmware.
The image above corresponds to the numbered configurations below.
Here are the following display configurations you can select:
1.
Use Native LCD Display Only
2.
Clone Native LCD on Display 1 of Docking Station
3.
Turn off Native LCD; Use Display 1 of Docking Station, and Display 2 of
the MiniDP port or Docking Station
4.
Use Display 1 on Docking Station Only
5.
Use LCD and Display2 of the MiniDP port or Docking Station
Note: The OSM will only appear on the native display and displays connected
to DVI-1 on the Docking Station. It cannot be shown on a display attached to
the miniDP Port.
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Option 1: Use Native LCD Display Only
This is the default choice that the Cirrus LT is set to, in order to only use the
Cirrus LT’s notebook display.
Option 2: Clone Native LCD on Display 1 of Docking Station
56
1.
In order to Clone your display with a Docking Station you will need to
connect your laptop into the Docking Station and then connect an external display to PCoIP1/Local (DVI1) Port. You then select the following
option in the On Screen Menu, as shown below:
2.
This cloning method will duplicate the same display resolution of the
Cirrus LT LCD and is locked to this resolution.
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Option 3: Turn off Native LCD; Use Display 1 of Docking Station, and Display 2
of the MiniDP port or Docking Station
This option allows you to close the notebook lid and use Display 2, or have one
display plugged into the Docking Station and a second miniDP Port for another
screen for an extended desktop.
Option 4: Use Display 1 on Docking Station Only
Choose this is option if you wish to use Display 1 on the Docking Station only.
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Option 5: Use LCD and Display2 of the MiniDP port or Docking Station
There are two options to choose from here, including: Cloning Displays Without
a Docking Station or How to Make miniDP the Primary Display.
Cloning Displays Without a Docking Station
1.
58
In order to clone two displays without the use of a Docking Station
you must first attach a display to the miniDP port on the notebook. You
then select the following display mode in the On Screen Menu:
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2.
3.
Then on the Teradici Firmware Configuration Options. Navigate to the
Display Tab and check the following boxes:
• Enable Attached Display Override
• Enable Display Cloning
Next, click apply and OK to close the Teradici Firmware Screen, as
shown below.
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How to Make miniDP the Primary Display (Without Docking Station)
1.
On the OSM Menu, navigate to the Display Settings and select the following option, as shown below.
2.
In the Teradici Firmware Options, under User Settings, navigate to the
Display Topology tab. Check the Primary Port #2.
Click ‘Apply’ and then ‘OK’ to close the Teradici Firmware, as shown
below.
3.
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Power Management
The Power Management Section allows you to customize the Cirrus LT’s On Screen
Menu (OSM) Timeout, determine when Low Power Mode should be enabled, and
to choose when Sleep Mode should be enabled.
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Changing the Duration of the On Screen Menu (OSM) Timeout
There are two ways to set the OSM Timeout interval. The first way can be set
within the OSM itself, under Power Management > Power Settings > OSM Timeout. The second way is via Teradici’s Firmware Menu.
Note: You may change the duration of the timeout with either option. However,
please note that if the OSM ‘Menu Display Timeout’ Menu and the Teradici
‘OSM Screen Saver Timeout’ Menu are set to different intervals, the Cirrus LT
will automatically use the lowest selected interval.
Option 1: Via the OSM Power Management > Power Settings > OSM Timeout
To change the timeout duration via the On Screen Menu Timeout:
1.
Click the Power Management Submenu, then click the OSM Timeout bar,
as shown below.
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2.
The Menu Display Time Out Section will appear, as shown below. You
may choose between Do Not Sleep, 1 Minute, 5 Minutes, 15 Minutes, 30
Minutes, or 60 Minutes (5 Minutes is the default setting).
3.
Select the desired interval and click on ‘Settings’ to return to the Power
Savings Menu.
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Option 2: Via Teradici’s Firmware Menu > Options > Power
To change the timeout duration via the Teradici Power Menu:
1.
From the Teradici main window, select Options in the upper left hand
corner to open the Teradici Firmware Options menu.
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2.
3.
Click on the Power Tab.
Enter the new duration of the OSM Screen-Saver Timeout in seconds, not
minutes. For example, if you wanted to set the duration to 10 minutes,
you would enter 600 seconds (Teradici’s Firmware OSM Screen-Saver
Timeout default is set to 300 seconds, or 5 minutes). If you enter ‘0’ Seconds, the OSM Screen-Saver Timeout will be disabled.
4.
Click the ‘Apply’ button when you are done.
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Low Power Mode
Enabling Low Power Mode
Enabling this mode enables the sleep mode and auto power off. If this is disabled
these options disappear and the unit will not enter sleep mode
To turn on Low Power Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Low Power Mode. When the green ‘check mark’ is
selected, Low Power Mode will then be enabled.
To turn off Low Power Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Low Power Mode. When the gray ‘x’ is selected, Low
Power Mode will be disabled.
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Enable in Session
Enabling this mode will put the unit to sleep within the selected amount of time
of inactivity even if in a remote session.
To Enable In Session Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Enable In Session. When the green ‘check mark’ is
selected, Enable In Session Mode will then be turned on.
To Disable In Session Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Enable In Session. When the gray ‘x’ is selected, Enable In Session Mode will be turned off.
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Enabling Plugged In Mode
With this mode enabled, the unit will go to sleep in the selected time of inactivity even with the power cord plugged into an AC outlet.
To Enable Plugged In Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Plugged In. When the green ‘check mark’ is selected,
Plugged In Mode will be enabled.
To Disable Plugged In Mode:
1.
Click the Power Management Submenu.
2.
Click the box next to Plugged In Mode. When the gray ‘x’ is selected,
Plugged In Mode will be disabled.
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Timing Preferences
Sleep Mode Timeout
To change duration of the Sleep Mode Timeout:
1.
Click the Power Management Submenu, then click the Sleep Mode Timeout Submenu, as shown below.
2.
3.
The Sleep Mode Timeout’ Section will appear, as shown below. You may
choose between Do Not Sleep, 1 Minute, 5 Minutes, 15 Minutes, 30 Minutes, or 60 Minutes (15 Minutes is the default setting).
Select the desired interval and click on ‘Settings’ to return to the Power
Savings Menu.
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Auto Power Off
To change duration of the Auto Power Off Mode:
1.
Click the Power Management Submenu, then click the Auto Power Off
Submenu, as shown below.
2.
3.
70
The ‘Auto Power Off’ Menu will appear, as shown below. You may choose
between Do Not Shutdown, 1 Minute, 5 Minutes, 15 Minutes, 30 Minutes,
or 60 Minutes (30 Minutes is the default setting).
Select the desired interval and click on ‘Settings’ to return to the Power
Savings Menu.
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Device Manager
The Device Manager allows you to do a number of things, including muting or controlling the speaker volume, determine what the notebook does when you close the
lid, turning the touchpad on or off, and enabling or disabling the webcam.
Speakers
You can mute the speakers or adjust the speaker volume.
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On Lid Close
You can determine what the notebook does when you close the lid. You can either: turn off the screen only, enter sleep mode or power down.
To configure the On Lid Close settings:
1.
Click the Display Settings Submenu.
2.
Select On Lid Closed Action.
3.
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Select one of the options below.
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Touchpad/Keyboard Settings
You can lock/unlock the touchpad, which can be useful if you want to use a
mouse (or any other pointer device) instead of the touchpad. Locking the touchpad can also help prevent unwanted cursor movement (that may occur when
inadvertently touching the Touchpad) while they are typing.
Keyboard Settings lets you toggle the ability to tap the touchpad to simulate the
left button click and use other touchpad gestures to zoom in on the screen (aka
tap and gesture).
Locking the Touchpad
With this mode enabled, the unit’s touchpad will be disabled.
To Lock the Touchpad:
1.
Click the Device Management Submenu > Touchpad/Keyboard Settings.
2.
Click the box next to Lock Touchpad. When the green ‘check mark’ is selected, the Touchpad will be disabled.
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To Unlock the Touchpad:
1.
Click the Device Management Submenu > Touchpad/Keyboard Settings.
2.
Click the box next to Lock Touchpad. When the gray ‘X’ is selected, the
Touchpad will be enabled.
Tap and Gesture
When this feature is enabled you will be able to tap the touchpad to simulate the
left button click and use other touchpad gestures to zoom in on the screen.
To Enable Tap and Gesture:
1.
Click the Device Management Submenu > Touchpad/Keyboard Settings.
2.
Click the box next to Tap and Gesture. When the green ‘check mark’ is
selected, the Touchpad will be disabled.
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To Disable Tap and Gesture:
1.
Click the Device Management Submenu > Touchpad/Keyboard Settings.
2.
Click the box next to Tap and Gesture. When the gray ‘X’ is selected, the
Touchpad will be disabled.
Adjusting Touchpad Sensitivity/Mouse Cursor Speed Settings
You can adjust the sensitivity of the Cirrus LT’s Touchpad (referred to here
as mouse speed cursor settings) for the OSM sessions via Teradici’s Options
Menu. You can access this page from the Options > User Settings > Mouse Menu.
You can also configure the mouse cursor speed through the PCoIP host software. For more information, see the “PCoIP® Host Software for Windows User
Guide” (TER1008001).
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To change the touchpad sensitivity (aka mouse cursor speed) via the Teradici
Power Menu:
1.
From the Teradici Main Window, select Options in the upper left hand
corner to open the Teradici Firmware Options menu.
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2.
3.
Click on the Mouse Tab.
Use the slider to decrease or increase the Cirrus LT’s touchpad sensitivity.
4.
When you are done click the ‘Apply’ button, then ‘OK’ to exit back to the
Teradici Main Window.
Webcam
You can enable or disable the webcam by clicking the box next to Enable Webcam or by pressing Fn-F12.
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Administrator
Once you have logged in, the Administrator Submenu lets you adjust the administrator settings and view the system information.
Admin Login
To login as an administrator:
1.
Click the Administrator Submenu.
2.
Click Admin Login.
3.
Type in your user ID and password and click Login.
Note: The default user ID is “admin,” and the default password is “password.”
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Administrator Settings
The administrator settings enable you to allow or disallow saving Wi-Fi passwords and web portals, change the asset tag, change admin and user credentials,
and view system info.
Allow Saving Wi-Fi Password
To allow or disallow the saving of Wi-Fi passwords:
1.
Click the Administrator Submenu.
2.
Click the box next to Allow Saving Wi-Fi Passwords.
WARNING: Allowing the saving of Wi-Fi passwords will make the system less
secure.
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Allow Web Portal
Since this system has no real browser, the web portal enables you to connect to
open or public Wi-Fi networks that require you to accept an agreement or enter
in additional information via a web portal, for example, a hotel may require a
room number before proceeding onto their Wi-Fi network.
To allow or disallow the web portal:
1.
Click the Administrator Submenu.
2.
Click the box next to Allow Web Portal.
WARNING: Allowing web portals will make the system less secure.
Change Admin Credentials
To change the admin’s name and password:
1.
Click the Administrator Submenu.
2.
Click Change Admin Credentials.
3.
Type in the new login name, the new password, and lastly retype the new
password.
4.
Click Accept.
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Change User Credentials
To change a user’s name and password:
1.
Click the Administrator Submenu.
2.
Click Change User Credentials.
3.
Type in your new user login name, your new password, and, lastly, retype
the new password.
4.
Click Accept.
Note: You can only have one user and one admin account at the time of release
of this product.
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System Info
The system info shows you the system serial number, the asset tag, the Wi-Fi
MAC address, the Ethernet MAC address, the system IP address, the firmware
version, and the bios firmware version.
Restore Factory Defaults
To remove all saved Wi-Fi and user data on the device you can select the “Restore Default Settings” and this will reset the device back to the way it was when
it was shipped from the factory and all previously saved data will be removed.
CAUTION, this will remove all previously saved preferred Wi-Fi networks and
user account passwords.
Admin Log Off
To log off:
1.
Click the Administrator Submenu.
2.
Click Admin Log Off.
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Chapter 5: Opening and Configuring the
Teradici Firmware Menu
Note: Teradici will continually revise their firmware. As a result, some screens are subject to change.
To configure the Teradici Firmware:
1.
From the Teradici main window, select Options in the upper left hand corner
to open the Teradici Firmware Options menu.
2.
Select Configuration, then Session to configure your method of Session Connection.
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Note: For advanced Teradici firmware options, refer to the PCoIP Zero Client
and Host Administrator Guide, downloadable from teradici.com
3.
4.
Press OK when done with the configuration.
Press the Connect button to establish your PCoIP session.
Note: You can also Press the Power button to Connect and Disconnect from a
remote session. Pressing the button between 1ms to 1 second will disconnect.
Pressing and holding the Power button ( for more than 1 second) will power
down the unit.
Assigning a Static IP Address
You can only assign a static IP address using the Teradici Firmware.
To assign a static IP address for your notebook:
1.
Select the Options menu in the upper left hand corner.
2.
Click Configuration then Network.
3.
Uncheck the Enable DHCP box.
4.
Type in the desired IP address.
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Chapter 6: Making Remote Connections
You can connect to a remote machine using the Teradici firmware. Basic directions are
included below, but you can find more detailed information in the Teradici PCoIP Zero
Client and Host Administrator Guide.*
Connecting to Remote Machines with Teradici Host Cards
To set up a remote connection between your notebook and a remote machine, you
need an enterprise-level NAT device in both the source and destination networks.
Otherwise, your remote host would need an internet routable IP address.
To connect to a remote machine:
1.
Configure the enterprise NAT device to redirect TCP/UDP port 4172 to the
host card.
2.
From the notebook’s Teradici menus, configure the Direct to Host session
connection type, and enter the IP address of the destination enterprise NAT
device.
3.
From the host card’s AWI, configure the Direct from Client session connection type.
4.
On your firewall or router, allow both TCP and UDP traffic on the ports you
have configured in your NAT devices.
5.
Start a PCoIP session.
Important Teradici Host Software Settings
To ensure a proper connection between your notebook and the remote machine,
make sure the following settings are set:
• The Cirrus LT and remote machine have the same Teradici firmware version.
• The PCoIP software is installed on your remote host.
• The Host Driver Function is enabled on the host card.
• Your network resources meet bandwidth, QoS, latency, jitter, and packet loss requirements.
* NCS provides a copy of this manual on our website, www.ncst.com, but for the latest revision of this manual, you should always check www.teradici.com.
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Chapter 7: Using the Cirrus LT Web Interface
There are two purposes to using the Cirrus LT Web Interface. The first is to recover the
Admin Password. The second is to update the Firmware.
Downloading and Logging Onto the Cirrus LT Web Interface
Downloading
You can find the downloads for the Cirrus LT by going to
• http://www.ncst.com/content/downloads-0
And then selecting “Zero Client” as the type of download and then “Cirrus LT” for
Product.
Note: Remember where you save this file, you will need to know this file location
later if you intend to upgrade the Firmware.
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Logging On
1.
2.
3.
Open a browser on the PC and type the IP Address plus the port 8081 into
the address bar.
In the example shown below, it is https://192.168.2.146:8081
You will be asked to type in the admin user name and password. By default this is user name of “admin” and the password is “password”. Click
the Sign In button.
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Admin Password Recovery
1.
6.
If you forget the Cirrus LT admin password, call the NCS Help Desk
1-888-RING-NCS (746-4627), and press Option #4. Make sure you have the
Serial Number of the unit in question.
The NCS Help Desk will send you a recovery file that you will use. Download
the file (be sure to note the location you downloaded, you will need it for later.
Determine the IP address of the Cirrus LT that needs the password recovered.
Open a browser on a PC on the same network as the Cirrus LT.
Type the IP address plus the port 8081 into the address bar like this, https://<IP
address>:8081
In the example shown below, it is https://192.168.2.126:8081
7.
Click ‘Forgot Password?’
2.
3.
4.
5.
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8.
Choose File to Locate the recovery file and select the file that the NCS Help
Desk sent you and you downloaded.
9.
10.
11.
Upload file.
The Cirrus LT will restart automatically
The password has been changed back to default “password”.
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Updating the Firmware
To update the firmware on your Cirrus LT first you will need the following:
• The Cirrus LT
• Latest firmware file downloaded from NCS Website
• PC/notebook on same network as the Cirrus LT to be updated OR access to the
Cirrus LT Management Console.
You will need to turn on the Cirrus LT and it must be connected to a network either
wireless or wired.
Note: It is also recommended that you keep the unit plugged in with the AC
Adapter. Failure to do so while updating the firmware could result in lost power
due to a low battery; this could render the Cirrus LT unusable. The firmware will
not upgrade if the unit is not plugged in and the battery does not have at a least
30% charge.
In order to upgrade the Firmware:
1.
First you will need to determine the IP Address of the Cirrus LT to be upgraded. This can be found in two places, either:
a.
Via the Teradici Options Firmware Menu, where you can access this page
from the Options > Configuration > Network. Select Options in the upper
left hand corner to open the Teradici Firmware Options menu.
b.
Or via the Cirrus LT OSM, where you can access this page from the Administrator > System Info > System IP Address.
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2.
Once you know the IP Address of the Cirrus LT unit to upgrade, you need to
then go to the PC that you will be upgrading from. Refer to the previous sections ‘Downloading’ and ‘Logging On’ of this chapter, ‘Chapter 7: Using the
Cirrus LT Web Interface’. This will bring up another page where you are able
to see the current firmware version on the Cirrus LT.
3.
You can then select the firmware file to upload by clicking the “Browse” button. When you download the firmware file from the NCS downloads page it
will tell you the firmware version. Compare it to the version already on the
Cirrus LT. The new firmware should be newer than the firmware already on
the unit. You should never flash an older firmware unless directed to by NCS.
Click “Submit” to start the firmware upload process. This can take up to 5
minutes.
4.
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5.
Note: if you are updating a unit that is connected via wireless, you won’t get as
much information back from the unit as you will if it is wired.
NOTE: This progress bar will only be displayed on the LCD of the notebook. If you have the lid closed and external monitors connected to the unit
you will not be able to see the firmware progress bar.
On the Cirrus LT you will see this message on the screen during the firmware upgrade “UPGRADING FIRMWARE DO NOT TURN OFF”.
The unit will automatically reboot and then be ready for use again.
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6.
If you would like to confirm that the firmware has been upgraded successfully,
you can check the firmware version in the NCS OSM under Administrator >
System Information > Firmware Version.
You will be asked to type in the admin user name and password. By default
this is user name of “admin” and the password is “password”. Then click the
“Sign In” button.
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Chapter 8: Accessing the Cirrus LT
Management Console
The management console allows you to manage all the Cirrus LT units on your network
and do various tasks like uploading firmware to multiple units, send groups of units certain Wi-Fi settings, etc. There is a separate user manual for this Management Console to
describe all the various features it has. It is also available for download on our NCS downloads page.
Installation and Logging In
If you haven’t already downloaded the Management Console, you may do so from:
•
http://www.ncst.com/content/downloads-0
Once the file has downloaded, unzip the folder and follow this procedure to log on.
1.
Open the Management Console Application.
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2.
The following window will open up. You may find it convenient to keep it
minimized.
3.
Open the Google Chrome browser.
4.
Type “https://localhost:444” into the browser’s address field, as shown below.
5.
Click on Advanced, as shown below.
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96
6.
Click on Proceed to localhost (unsafe), as shown below.
7.
You will be asked to type in the admin user name and password. By default the
user name is “admin” and the password is “password”. Then click the “Log
In” button, as shown below.
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8.
The Management Console Screen will then appear, as shown below. You are
now ready to manage your Company’s Cirrus LT devices.
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Chapter 9: How to Load and Unload Certificates on the Cirrus LT
In order to load a certificate onto the Cirrus LT, you will need the following:
•
•
•
Cirrus LT Firmware 1.1.0 or newer
Mobile Zero Client Management Console 0.26C or newer
Google Chrome Browser – other browsers are supported – results may vary.
The Cirrus LT supports PEM and PK12 file formats of the user certification files.
CA certificate files can also be uploaded to the Cirrus LT.
It is assumed you already have some basic knowledge of the MC. If you haven’t already installed the and logged in to the Management Console, do so now. Refer to
“Chapter 8: Accessing the Cirrus LT Management Console” for more information.
Loading a Certificate
In order to load certificates:
1.
Navigate to the Control Tab, then locate the Device Discovery Bar.
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2.
Click on Discover under the Control Tab.
Note: You will need to enter the IP address range to detect the devices you
want to add the software certificates to.
3.
Click the Apply Found Devices to the Device List button as shown below.
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4.
Navigate to the Devices Tab and use the check box to select the unit you want
to update, as shown below.
Note: You can select multiple units to update simultaneously by selecting
the relevant check boxes as needed.
5.
100
Navigate to the Control Tab, then locate the Security Certificates Bar, as
shown below.
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6.
Browse to the location of the certificates and select the certificate. Select the
Certificate Type.
7.
You may also name the certificate (anything you wish, or in accordance with
your Company’s naming conventions) so it will be uniquely identifiable, but
this is optional. The sample certificate name shown below is “Sample_Certificate_Name1234”.
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102
8.
Click the Upload Certificate To Selected Devices button, as shown below.
9.
A pop-up window will then appear, as shown below. Click “OK” to confirm
the operation.
10.
If the certificate uploads successfully, you will see the following pop-up window. Click “OK”.
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11.
Go back to the Devices Tab. Under the Last Operation Column, confirm the
selected device’s status displays the “apply_certificate successful” message,
as shown below.
Note: If you are unsuccessful, go back to Step #6 and try again.
12.
You may also want to verify that the certificate was successfully applied to the
selected devices on the Cirrus LT Console. In order to do this, Press <FN+F10>
to bring up the Onscreen Menu (OSM) and go to Administrator, and click on
Certificates Info, as shown below.
a.
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13.
104
Confirm the certificate is there, as shown below.
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Unloading a Certificate
In order to unload certificates:
1.
Follow steps #1-6 in the previous section of this chapter, ‘Loading a Certificate’, to access this screen under the Security Certificates bar. Make sure the
devices you want to remove the certificates from have been selected in the
Devices tab.
2.
You can remove certificates by file name, file type, or typing “*” into the highlighted field.
3.
Click the Remove the certificate type from selected devices button.
4.
A pop-up window will then appear, as shown below. Click “OK” to confirm
the operation.
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5.
If the certificate uploads successfully, you will see the following pop-up window. Click “OK”.
6.
Go back to the Devices Tab. Under the Last Operation Column, confirm the
selected device’s status displays the “remove_certificate successful” message,
as shown below.
Note: If you are unsuccessful, go back to Step #3 and try again.
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Chapter 10: Configuring Advanced Wi-Fi
Roaming
If you are using Cirrus LT in an environment that has one large Wi-Fi network with
many Access Points (APs) and you expect the Cirrus LT to quickly roam from one
AP to the next within the same Wi-Fi network (with same SSID) and it isn’t; then
you will need to configure Enhanced Roaming on the Cirrus LT. To clarify, this is
not meant to enhance roaming from one Wi-Fi network to another with different
SSIDs.
The minimum requirements to use Enhanced Roaming include:
• Cirrus LT 1.1.0 Firmware
• 0.29 Mobile Zero Client Management Console
• The latest Teradici Firmware, as of this document it is 4.8.0 (recommended).
Configuring Enhanced Roaming via the OSM Main Menu
To enable Enhanced Roaming from the OSM Main Menu:
1.
Click on Network > Wi-Fi.
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2.
Click the box next to Enhanced Roaming. When the green ‘check mark’ is
selected, Enhanced Roaming will be enabled.
To disable Enhanced Roaming from the OSM Main Menu:
1.
Click on Network > Wi-Fi.
2.
Click the box next to Enhanced Roaming. When the gray ‘X’ is selected,
Enhanced Roaming will be disabled.
Note: This is all you can change on the Cirrus LT client side (OSM Menu). To
further configure the enhanced roaming settings you will have to use the Mobile Zero Client Management Console v0.26 or greater.
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Configuring Enhanced Roaming via the Management Console (MC)
To change the roaming aggressiveness setting you will need to first Open the
Management Console – It is assumed you already have some basic knowledge of
the MC.
It is assumed you already have some basic knowledge of the MC. If you haven’t
already installed the and logged in to the Management Console, do so now.
Refer to “Chapter 8: Accessing the Cirrus LT Management Console” for more
information.
Configuring the Roaming Aggressiveness Setting
1.
Once you have logged onto the MC, navigate to the Control Tab, then locate the Device Discovery Bar.
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2.
Click on Discover under the Control Tab.
Note: You will need to enter the IP address range to detect the devices on which
you want to change enhanced roaming aggressiveness on.
3.
110
Click the Apply Found Devices to the Device List button.
Cirrus LT User Manual-1.2d-062515
4.
Navigate to the Devices Tab and select the unit (by ticking the checkbox)
you wish to configure, as shown below.
Note: You can select multiple units to update simultaneously by selecting the
relevant check boxes as needed.
5.
Once you add the detected devices to the Devices tab, click on the Serial
Number to drill down into the device details.
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6.
112
The Device Details of the selected device will then appear (please note
that the Device Details table has been repositioned for the screenshot.
The actual placement of the Device Details table in the Management Console may vary), as shown below.
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7.
Scroll to the bottom of the Device Details table and you will see a slider
labeled Wi-Fi Aggressiveness.
8.
Click the small check mark next to the slider then you can adjust this setting to any –RSSI value from -50 to -90 RSSI. This is the value at which
the Cirrus LT will scan the network for any other APs out there with a
better/higher signal strength. Please know your Wi-Fi network and set
this value correctly! Setting this value incorrectly can cause your system
to perform very poorly.
Sliding this value to the right will make the Wi-Fi roam more aggressively; sliding to the left is less aggressive. NCS recommends you set this
value between -65 and -80 depending on your Wi-Fi network. Large hospitals with hundreds of APs will tend to have better Wi-Fi networks and
a setting of -65 may be perfect for them, but a small business with only
two APs would be better off possibly with -75. Once you have chosen the
value, click Apply Modified Data. This value may need to be adjusted after
you have set it if you are not seeing good results.
9.
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10.
11.
114
Another parameter when roaming is the number of Wi-Fi channels being
used in the Wi-Fi environment. In a typical 2.4 GHz Wi-Fi environment
administrators will use channels 1, 6, and 11 since these do not overlap. If
you specify the channels to scan and limit the number of channels used in
a Wi-Fi environment you will see faster roaming from one AP to another.
Cirrus LT will take less time to scan for other APs if it knows which channels to scan. By default when you enable enhanced roaming 1, 6 and 11 are
the only channels that are scanned.
Scroll to the bottom of the Device Details table and you will see a list labeled Wi-Fi Roaming Channels. Here you can select the channels to scan
for the 2.4 and 5 GHz frequency ranges. To select multiple frequencies
hold down the <Control> Key.
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Chapter 11: Troubleshooting
In the event of a failure, please call NCS Help Desk. The first thing to try to remedy any
issue is to restart the machine by pressing and holding the power button for 5 seconds to
force a hard power cycle.
The quality of end user experience with this product is highly dependent on network
bandwidth, latency and jitter. The better the network infrastructure is setup for the PCoIP
protocol the better the end user experience will be to users of the Cirrus LT. For guidance
on improving the network for the PCoIP protocol please reference the PCoIP Protocol
Network Design Checklist – TER1105004. This document can be found at the Teradici
website (teradici.com) or the NCS website (ncst.com).
General Troubleshooting Tips
•
My keyboard and/or mouse will not work, what can I do?
For external USB keyboards and mice make sure you are plugging them into the
correct ports. There are dedicated USB keyboard and mice ports on the right side of
the unit. Please ensure you are using the correct ports – these are not interchangeable. The external USB mouse must be plugged into the USB mouse port to work
in all configuration menus and with the remote host. The same goes for the USB
keyboard.
If for some reason the internal keyboard and/or mouse will not work try opening
and closing the OSM by pressing Fn-F10. A lot of times this will reset these devices
and will correct the issue.
When switching from OSM to a remote host it is normal for the touchpad and keyboard to take a few seconds to reconnect. The remote OS has to re-detect and setup
the USB devices. These devices are temporarily disconnected from the remote host
when you open the OSM.
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•
I am unable to use the Smart Card Reader in my VMware Virtual Machine. What
should I do?
During the VMWare View Agent installation, you must enable the support for
PCoIP Smart card. It is disabled by default – see below screenshot.
•
My IP Address does not show up under the OSM/Admin/System Info page.
This happens when there are recent changes to your IP Address. The OSM just
reads what the Teradici firmware is reporting and sometimes this communication
isn’t instantaneous. Try closing then reopening the OSM.
•
When I use an external USB keyboard, I cannot bring up the OnScreen Menu.
Ensure that the external keyboard is plugged into the dedicated USB Keyboard Port
and are pressing SHIFT-F10.
•
I am not able to update my Firmware.
Ensure you are plugged into AC Power or have at least a 30% battery charge.
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•
When using the webcam, I get poor video performance. Can I improve this somehow?
Unfortunately, when using the webcam, performance can be limited by the Teradici
processor with slower USB connection speeds back to the remote host. USB 1.1 connection speeds are used, and therefore this webcam is highly susceptible to network
bandwidth. For best results, ensure you are using the latest Teradici Firmware and
the Teradici Virtual Audio Driver (available on the NCS or Teradici support web
sites). NCS is hopeful that in future releases of Teradici firmware or with new enhancements to future Teradici processors, this feature will be improved.
•
What ports do I need to open in my firewall to ensure that my Cirrus LT will be
able to transmit and receive data via the PCoIP protocol?
PCoIP Port: 50002 (TCP/UDP)
• Used for PCoIP in a VMware View 4.0.x and later environment. This port is required for the PCoIP display protocol on the software client and must be open in
both inbound and outbound directions.
PCoIP Port: 4172 (TCP/UDP)
• Used for PCoIP in a VMware View 4.5 and later environment. This port is required for the PCoIP display protocol.
• The port 4172 UDP must be open in both inbound and outbound directions.
• The port 4172 TCP must be open in only the inbound direction.
Conflicts Between Teradici and NCS Firmware
Teradici’s firmware has audio, display and other various hardware settings. NCS’s
firmware also has some of these same settings. The communication between the
two firmware is limited. NCS firmware will not know if you change the display
topology in Teradici firmware and then change to a conflicting display configuration
in the NCS firmware. Please be careful when making changes in the firmware, and if
you run into issues you can always reset the Teradici and/or NCS firmware back to
factory defaults to recover from any conflicts that may arise.
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Chapter 12: Wake-on-LAN (WOL)
The Wake-on-LAN feature allows you to wake your notebook from a low power state by
sending a wake-up network packet to the network from either a third party software or the
NCS Cirrus LT management console.
To configure the Wake-on-LAN (WOL) feature:
•
From another computer, using a browser, enter the IP address of the Cirrus LT in
the address to view the web GUI (AWI).
•
Click Configuration then Power.
•
Click the Enable Wake-on-LAN check box, as shown below.
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NCS Help
To access information about your system from the NCS website go to: http://www.ncst.
com.
If you have any specific questions about your system, contact NCS Customer Service at 1
(888) RING NCS (746-4627). NCS Customer Service is available Monday through Friday,
8 a.m. to 6 p.m. eastern time. If you call after 6 p.m. or before 8 a.m., your call will be redirected to a 24 hour support line that will process your request. A customer service representative will then call you back as soon as possible during business hours.
You can also fill out a service request form at http://www.ncst.com/RequestSupport.aspx.
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Appendix: Specifications
Processor
Teradici PCoIP Processor Tera2321
Storage
N/A - No local storage
Memory
512MB DDR3
Display
14” HD 16:9 LCD, 1366x768 with Anti-Glare, LED-Backlight
Imaging Performance
50Mpps (VDI)
130Mpps (Workstation)*
Audio
Integrated Realtek High Definition Audio Subsystem with Two 1.5W Built-in Speakers
Networking
Integrated Realtek 10/11/1000Mb Base-TX Ethernet LAN
Optional Ralink 802.11 a/b/g/n 3T3R 450mbps Wireless LAN
Wake on LAN Support
Integrated Webcam
2.0 Megapixel Webcam with Integrated Mic (Optional)
I/O Ports
1x USB Mouse Port, 1x USB Keyboard Port, 2x USB Tera2 Ports, Optional 2x Smart card Reader, 1x Mini Displayport, 1x Mic-In, 1x Headset Jack, 1x RJ-45 Port, 1x DC-in, 1x USB Charging Port**
Internal Expansion Slots
1x Mini Card Slot for WLAN options (supports half and full size cards)
1x Mini Card Slot for future 4G Cellular (supports half and full size cards)
Battery
Primary 6-Cell Li-ion Smart Battery (5,200 mAh)
Keyboard & Pointing Device
86-Key Chiclet Style Keyboard
Touchpad Pointing Device
Support for external USB keyboards with multi-functions (driver loaded on host)
AC Adapter
Output: 19V DC, Input: 100~240V AC, 50/60Hz Universal, 3.42A, Auto-Sensing
Security
Kensington Lock
Optional Fingerprint Reader: either Swipe or FIPS 201 Touch
TPM 1.2
Secure Boot
2x Smart card readers
Dimensions
(L x W x H) & Weight
13.375” x 9.25” x 1.125”-2.25” / 340mm x 235mm x 28.6~31.8mm;
3.45lbs / 1.56kg (without battery)
4.16lbs / 1.89kg (with battery)
Environmental
Operating Temp: 0° to 35° C (32° to 95° F) @ 5-95% Relative Humidity
Storage Temp
-20° to 60° C (-4° to 140° F) @ 5-95% Relative Humidity
Docking Station
Lockable with a Key
1x DC-in
1x Line Out Jack
1x Microphone Jack
1x USB Mouse Port
1x USB Keyboard Port
2x PCoIP USB Ports
1x Fiber SFP Port
1x RJ-45 Port
1x Charging USB Port**
Regulatory &
Product Certifications
EMI/RFI: FCC ClassB
Safety: UL 60950, UL 2054, UN 38.3
Other: TAA
*Workstation: when used in conjunction with PCoIP hardware host solution
**Charging port is NOT a high current port.
Note: Specifications are subject to change without notice.
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Appendix: Regulatory and Legal Information
FCC Compliance Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits of a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•
•
•
•
Reorient/relocated the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the manufacturer
responsible for compliance could void the user’s authority to operate the equipment.
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Notice
NCS may make changes to specifications and product descriptions at any time and
without notice. The information in this manual is furnished for informational use
only and is subject to change without notice. NCS assumes no responsibility or
liability for any errors or inaccuracies that may appear in this document or any software that may be provided in association with this document. Contact NCS Technologies for any questions regarding this manual.
Warranty Provisions
Warranties for the Cirrus LT may vary. Refer to your shipping list for particular
warranty details; or please call the NCS toll-free telephone number, 1 (888) RING
NCS (746-4627), with the serial number of your unit, and customer service will be
able to provide additional warranty information.
NCS is not liable to any purchaser for damage, lost revenue, lost wages, lost savings,
or any other incidental or consequential damages arising from the purchase or use
of the product or inability to use the product.
Warning Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio TV technician for help.
Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equivalent.
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FCC Test Report
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