OnPlus Network Agent Quick Start Guide

Quick Start Guide
Cisco Small Business
Cisco ON100 Network Agent
Package Contents
• Cisco ON100 Network Agent
• RJ-45 Ethernet cable
• External power adapter
• Product Information
Welcome to the Cisco OnPlus Service
The Cisco ON100 Network Agent (referred to as OnPlus Network Agent
throughout the rest of this guide) is the network monitoring and solutions
platform for the Cisco OnPlus™ Service.
This quick start guide tells you:
• What you must do before installing and activating the
OnPlus Network Agent
• How to install and connect the OnPlus Network Agent to your
customer’s network
• How to activate the OnPlus Network Agent with the Cisco OnPlus Portal
For links to tutorials, support contact information, community forums, and
documentation for the Cisco OnPlus Service, see the pointer card included
in the box with the OnPlus Network Agent or the “Where to Go From
Here” section on page 13 of this guide.
1
Before You Begin
The OnPlus Network Agent must be installed at the customer premises.
The computer that is used to activate the OnPlus Network Agent with the
Cisco OnPlus Portal must be connected to the same Local Area Network
(LAN) as the OnPlus Network Agent.
IMPORTANT Only one OnPlus Network Agent is supported per customer
entry on the portal.
Before installing the OnPlus Network Agent, make sure that you have:
• An account created on the portal for this customer. For more
information, go to www.cisco.com/go/onplus or see the Cisco OnPlus
Portal User Guide.
• Customer name and Activation ID.
• A DHCP server on the customer LAN.
• A power source for the OnPlus Network Agent, either a PoE (Power
over Ethernet) LAN port or power receptacle.
• An active Internet connection at the customer premises.
• A Windows PC, Mac, or Linux computer with a Web browser. A Bonjour
browser plug-in can be used for discovering and launching the Cisco
OnPlus Network Agent Management Utility.
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Cisco ON100 Network Agent Quick Start Guide
2
Cisco OnPlus Network Agent Features
Front Panel
LED
Description
Power
Power ON/OFF status LED.
STATUS
These LEDs indicate the status of power on, software and
network initialization, software download, software upgrade,
and reset operations.
1
2
LAN
For more information, see OnPlus Network Agent Status
LEDs, page 8.
LAN status indicators.
LINK
LAN connectivity.
ACT
LAN activity.
MON
These LEDs indicate the status of the second Ethernet MON
(monitoring) port on the back panel of the OnPlus Network
Agent.
These LEDs are used in conjunction with Cisco OnPlus Service
solutions.
LINK
MON port connectivity.
ACT
MON port activity.
Side Panel
The right side panel on the Cisco OnPlus Network Agent has a Kensington
security slot. To avoid exposure of customer site data, we recommend that
you use the slot to attach a computer lock to physically secure the device
(lock not supplied).
Cisco ON100 Network Agent Quick Start Guide
3
Back Panel
Slot or Connector Description
AUX
Not used.
SD CARD
Not used.
MON
Monitoring port (10/100/1000 Mbps).
This port must only be used as documented for
specific Cisco OnPlus solutions. For more
information, see www.cisco.com/go/onplus.
LAN
LAN port with PoE (10/100/1000 Mbps).
If the LAN port to which you are connecting the
OnPlus Network Agent does not support PoE, use
the external power adapter that is supplied with the
device.
RESET
If held for less than 10 seconds, executes a safe
shutdown and restarts the OnPlus Network Agent.
If held for 10 seconds or more, initiates a factory
reset. See Resetting the OnPlus Network Agent,
page 13.
On/Off Switch
Power the OnPlus Network Agent On or Off.
POWER
Connector for the external power adapter, if used.
You can power the OnPlus Network Agent using PoE
or the external power adapter.
Default Settings
Setting
Default Value
LAN IP addressing DHCP (required for initial startup only).
method
At initial startup, the OnPlus Network Agent must
obtain a LAN IP address using DHCP.
Once you are connected to the OnPlus Network
Agent and have started the activation process, you
can assign a static LAN IP address to the device if
needed.
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Cisco ON100 Network Agent Quick Start Guide
3
Mounting the OnPlus Network Agent
You can place the OnPlus Network Agent on a desktop or mount it on a
wall.
Placement Tips
• Ambient Temperature—To prevent the OnPlus Network Agent from
overheating, do not operate it in an area that exceeds an ambient
temperature of 104°F (40°C).
• Air Flow—Be sure that there is adequate air flow around the unit.
When placing the OnPlus Network Agent on a desktop, make sure that the
surface is flat.
Wall Mounting
The OnPlus Network Agent does not come with a wall-mount kit. For wall
mounting, you will need:
• Two self-tapping screws, each with an outer thread diameter of
3.5 mm (0.14 in) and a length of 16 mm (0.63 in).
• The outer thread diameter must not be greater than 3.7 mm (0.15 in), the
head diameter must be between 6.0 mm (0.24 in) and 7.5 mm (0.29 in),
and the head height must not exceed 1.9 mm (0.07 in).
WARNING
Insecure mounting can damage the device or cause injury.
Cisco is not responsible for damages incurred by insecure
wall mounting.
To mount the OnPlus Network Agent to a wall:
• Drill two mounting holes 95 mm (3.74 in) apart horizontally.
• Attach the two self-tapping screws to the wall.
Each screw should be mounted so that the space between the wall
and the underside of the screw head is at least 5.3 mm (0.21 in).
• Slide the OnPlus Network Agent into position until the screws fit snugly
into the holes on the bottom of the unit.
Cisco ON100 Network Agent Quick Start Guide
5
Connecting the OnPlus Network Agent to
the LAN at the Customer Premises
4
At the customer premises, follow these steps to connect the
OnPlus Network Agent to the LAN.
STEP 1
Plug one end of the supplied RJ-45 Ethernet cable into the LAN
port on the back panel of the OnPlus Network Agent.
STEP 2 Plug the other end of the Ethernet cable into a LAN port on the
network at the customer premises.
The port can be either PoE or non-PoE.
NOTE Cisco strongly recommends using Category 5e or better
cable for gigabit connectivity. When connecting the OnPlus
Network Agent to the customer LAN, do not exceed the maximum
cabling distance of 328 feet (100 meters).
Applying Power
5
To apply power to the OnPlus Network Agent, follow these steps.
STEP 1 If you are using the external power adapter that is shipped with the
OnPlus Network Agent, perform these steps:
•
Connect the external power adapter to the POWER connector
that is located on the back of the OnPlus Network Agent.
•
Insert the plug that corresponds to the region of installation into
the power adapter and plug it into a power receptacle.
Plugs are included for North America, Europe, the United
Kingdom, Australia, and New Zealand.
NOTE The OnPlus Network Agent can be simultaneously connected
to a PoE port and to an external power source. If one of these power
sources fails, the other one will continue to supply power.
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Cisco ON100 Network Agent Quick Start Guide
STEP 2 If you are using a PoE port to supply power to the OnPlus Network
Agent, make sure that the cable from the unit to the PoE port is
connected.
STEP 3 Slide the power switch on the back panel of the unit to the On
position ( | ) to begin the installation.
NOTE The OnPlus Network Agent does not automatically power on
when it is connected to a PoE-enabled LAN port.
Depending on the speed of the Internet connection, it usually takes
from 10 to 20 minutes for the OnPlus Network Agent to be ready
for the initial activation. If the base software image on the device is
current, this step may not take as long.
During this time, the OnPlus Network Agent:
•
Acquires a LAN IP address using DHCP
•
Connects to the Internet and downloads the current base
software image
•
Upgrades its software
You can monitor the progress of the initial startup by looking at the
LEDs located on the front panel of the unit. See the “OnPlus
Network Agent Status LEDs” section on page 8 for more
information.
STEP 4 The OnPlus Network Agent is ready for activation when the
STATUS 1 LED on the front panel is lit Steady Green and the
STATUS 2 LED is Off.
IMPORTANT If the STATUS 1 and STATUS 2 LEDs are lit Steady
Amber and Blinking Amber for more than two minutes, it indicates
that the OnPlus Network Agent has failed to obtain an IP address
using DHCP. Make sure that the DHCP server is functioning and that
IP addresses are available in the DHCP pool.
To continue, go to Activating the OnPlus Network Agent with the
Cisco OnPlus Portal, page 9.
Cisco ON100 Network Agent Quick Start Guide
7
OnPlus Network Agent Status LEDs
6
The STATUS 1 and STATUS 2 LEDs on the front panel of the
OnPlus Network Agent indicate the progress of the device during power
on, restart, software upgrade, and reset operations.
Status LEDs
Description
Power On and Initialization
STATUS
1
1
2
Steady Amber
Off
Starting software initialization.
1
2
Steady Amber Acquiring an IP address.
Blinking Amber If this pattern displays for more than two
minutes, it indicates that the OnPlus
Network Agent has failed to obtain an IP
address.
2
STATUS
1
Power-on sequence.
2
STATUS
1
Steady Amber
Steady Amber
2
STATUS
1
1
2
1
2
Steady Amber
Off
If a static IP is configured, this pattern is
never displayed for more than 10
seconds.
Completing software initialization.
2
Software Download and Upgrade
STATUS
1
8
Blinking Red
Blinking Red
2
STATUS
1
1
2
1
2
Steady Green
Steady Amber
Downloading and installing the base
software image (requires Internet
connection).
You will only see this pattern prior to
activation (during out-of-box installation)
or after a factory reset.
Upgrading software (requires Internet
connection).
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Cisco ON100 Network Agent Quick Start Guide
Status LEDs
Description
Restart
STATUS
1
1
2
2
Blinking Green Restarting the OnPlus Network Agent.
Blinking Amber The OnPlus Network Agent restarts after
a normal reset, factory reset, or software
upgrade.
Ready for Activation / Device Online, No OnPlus Portal Connectivity
STATUS
1
1
2
Steady Green
Steady Off
2
If the OnPlus Network Agent has not yet
been activated, this LED pattern means
that the agent software is running and the
device is ready for activation.
If the OnPlus Network Agent has already
been activated, this LED sequence means
that the OnPlus Network Agent software
is running, but the device does not have
connectivity to the OnPlus Portal.
Normal Operation (Activated, Online)
1
2
7
Steady Green
Steady Green
When both status LEDs are lit Steady
Green, it means that the OnPlus Network
Agent is activated, online, and is
communicating with the OnPlus Portal.
This is the normal mode of operation.
Activating the OnPlus Network Agent with
the Cisco OnPlus Portal
To activate the Cisco OnPlus Network Agent, follow these steps.
STEP 1 On the computer connected to the customer LAN, open a Web
browser and log in the Cisco OnPlus Portal at
www.cisco-onplus.com.
STEP 2 If you have not yet created an entry for this customer, go to the
Partner Account Overview page and click + Add Customer. After
you add the customer, an Activation ID is generated.
STEP 3 Navigate to the customer’s Status page on the portal. The status
will be Awaiting Activation, and the customer’s Activation ID is
displayed.
Cisco ON100 Network Agent Quick Start Guide
9
STEP 4 Click Activate Now.
STEP 5 On the Activate OnPlus Network Agent page, select the MAC
address that corresponds to the OnPlus Network Agent that you
are installing, then click Proceed to this OnPlus Network Agent.
The Activation page on the Cisco OnPlus Network Agent appears.
The customer’s Activation ID is automatically inserted for you.
If the MAC address for the customer’s OnPlus Network Agent is not
displayed:
-
Make sure that the OnPlus Network Agent is powered on
and connected to the customer LAN.
-
If the message “Unable to determine a local IP address for
any OnPlus Network Agent on your current network.”
appears, follow the onscreen instructions to resolve the
problem.
If the Activate Now method described in this section does not
work, see Alternate Methods for Activating the OnPlus Network
Agent, page 11 for additional ways to discover the Network Agent
and launch the activation page.
STEP 6 If needed, configure optional network settings. These include IP
addressing (DHCP or static), DNS servers, and NTP servers. See
Configuring Additional Network Settings, page 11.
STEP 7 Click Activate.
STEP 8 Confirm that the customer information matches the customer you
are installing.
STEP 9 Click Complete Activation.
The system will automatically update the OnPlus Network Agent with the
customer’s profile information and upgrade the software as needed.
Status messages are displayed so that you can track system setup
progress. The OnPlus Network Agent may restart twice during the
process, which can take up to 20 minutes, depending on broadband
connection speed.
When the OnPlus Network Agent is activated and connected to the portal,
both Status LEDs on the device are lit steady Green.
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Cisco ON100 Network Agent Quick Start Guide
Configuring Additional Network Settings
You can configure the following optional network settings for the OnPlus
Network Agent:
• IP Address—Choose either DHCP or Static.
• DNS Servers—Use DHCP-assigned DNS servers or specify different
DNS servers.
• NTP Servers—Use DHCP-assigned NTP servers or specify different
NTP Servers.
To configure optional network settings for the OnPlus Network Agent
during activation, click Configure additional network settings on the
Activation page.
When you have finished making changes, click Apply network settings.
NOTE After you change the IP address of the OnPlus Network Agent, the
device will restart. When the device has finished restarting, click the link
provided to access the OnPlus Network Agent at its new IP address.
You can change these settings later, if needed. To modify these settings
after activation, log in to the Cisco OnPlus Network Agent, click the
Configuration link at the top of the page, then click Configure additional
settings. The username and password for the OnPlus Network Agent are
listed on the customer’s Profile page on the portal.
Alternate Methods for Activating the OnPlus Network
Agent
STEP 1 If the Activate Now link does not work, use one of these alternate
methods for discovering the OnPlus Network Agent.
a.
If you are using a Web browser with built-in Bonjour support
(for example, Safari) or have a Bonjour browser plug-in
installed, use the Bonjour browser to locate the OnPlus
Network Agent. The Bonjour name for the OnPlus Network
Agent is onplus<Last_6_digits_of_LAN_port_MAC_address>.
b. If you are using a Windows PC with UPnP enabled, look for the
OnPlus Network Agent on the Network Panel in Windows
Explorer.
c.
If you have access to a DHCP server on the customer LAN, use
it to determine the IP address of the OnPlus Network Agent. If
you need to refer to the OnPlus Network Agent by its MAC
address, use the LAN port MAC address listed on the back
panel of the device.
Cisco ON100 Network Agent Quick Start Guide
11
STEP 2 To launch the Activation page:
a.
If you used Bonjour or UPnP to locate the OnPlus Network
Agent, double-click on its name
(onplus<Last_6_digits_of_LAN_port_MAC_address>).
b. If you know the IP address of the OnPlus Network Agent, enter
it in your Web browser address bar (for example,
192.168.10.25).
STEP 3 On the Activation page, enter the Cisco OnPlus Portal Activation ID
for that customer.
Prior to activation, the Activation ID is displayed on the customer’s
Status page on the portal. The Activation ID is also displayed on
the Profile page for the customer on the portal.
STEP 4 Copy and paste the Activation ID into the field provided or enter it
manually.
STEP 5 Continue with Step 6 under Activating the OnPlus Network
Agent with the Cisco OnPlus Portal, page 9.
8
Suggested Next Steps
Congratulations! You are ready to start using the Cisco OnPlus Service.
Here are some recommended next steps:
• Log in to the Cisco OnPlus Portal. On the Partner Account Overview
page, click on the newly activated customer account.
• The Status icon displayed in the customer list and the Status page for
the customer should show that the OnPlus Network Agent is activated
and online.
• After several minutes, the Network Topology and Device Listing views
on the customer Dashboard will update to show the devices
discovered on the network.
• Click on items in the To Do list on the customer Dashboard to see
available actions. For example, you may need to provide access
credentials on devices such as Cisco routers, switches, or wireless
access points to enable discovery of additional devices.
For further instructions, see the Cisco OnPlus Portal User Guide. For
deployment tips, network topology and device discovery best practices,
and community support for resolving issues, visit the OnPlus Service area
of the Cisco Small Business Support Community at:
https://supportforums.cisco.com/community/netpro/small-business/onplus
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Cisco ON100 Network Agent Quick Start Guide
9
Resetting the OnPlus Network Agent
To reset the OnPlus Network Agent, use a small object, such as a paper
clip, to press and hold the RESET button on the back panel of the device.
Depending on the length of the time you press and hold in the RESET
button, two types of reset can be performed:
• When the RESET button is held in for less than 10 seconds, all running
processes are safely shut down and the OnPlus Network Agent
restarts.
• When the RESET button is held in for 10 seconds or more, a factory
reset is performed. All customer-specific data is removed from the
device. After a factory reset, you can re-activate the OnPlus Network
Agent.
10
Where to Go From Here
Here are links to resources available on Cisco.com for the Cisco OnPlus
Service and the Cisco OnPlus Network Agent.
Support
Cisco OnPlus Service
Resources
www.cisco.com/go/onplus
Cisco Small Business
Support Community for
the OnPlus Service
https://supportforums.cisco.com/community/
netpro/small-business/onplus
Cisco Small Business
Support and Resources
www.cisco.com/go/smallbizhelp
Cisco Small Business Support
Center Contacts
www.cisco.com/go/sbsc
Cisco Small Business
Firmware Downloads
To download firmware for Cisco Small Business
products, visit the Cisco Software Download
Center on Cisco.com at www.cisco.com/go/
software (registration/login required).
Use Software Download Search to locate
software.
Warranty
www.cisco-warrantyfinder.com
Cisco ON100 Network Agent Quick Start Guide
13
Product Documentation
Cisco OnPlus Service
Documentation
www.cisco.com/go/onplus
Regulatory Compliance and
Safety Information for the Cisco
ON100 Network Agent
www.cisco.com/go/onplus
Open Source Documentation
for Cisco OnPlus
www.cisco.com/en/US/products/ps11792/
prod_release_notes_list.html
Cisco Small Business
Cisco Partner Central
for Small Business (Partner
Login Required)
www.cisco.com/web/partners/sell/smb
Cisco Small Business Home
www.cisco.com/smb
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Small Business Support, Global: www.cisco.com/go/sbsc
78-19952-02
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates
in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (1110R)
© 2011 Cisco Systems, Inc. All rights reserved.
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