Ultrafast fibre broadband

Ultrafast fibre
installation guide
Some of our Gigaclear customers connect
their homes to the ultrafast fibre network
independently. This guide will help you do
it in three simple stages.
Contact us
If you have any questions or you’re unsure
about any part of the installation process,
just call our field support team on:
01865 591121
The following cable lengths are free of charge when
placing an order:
10m, 15m, 25m, 35m, 50m.
The cable lengths below are subject to a charge when
placing an order.
75m - £48.00, 100m - £68.00
If you require a replacement cable you will be subject to a charge.
All prices include VAT.
Before you start…
Make sure you’ve got all the right tools, equipment
and information you need to safely install your
ultrafast broadband.
Like any project, it’s always a good idea to consider each stage of
the process. Getting all the tools and materials you need before
you start will save time in the long run.
Correct cable length?
First of all, make sure you have the correct cable length. Don’t worry if it’s too
long – you’ll always need more than you think to secure it properly and any
excess can be buried. However, if you’re worried your cable is too short, please
contact us for a replacement.
Note: The cable length cannot be altered, the plugs are welded onto the
cable and if they are damaged the cable becomes useless.
Important Information
Your fibre cable is designed to be buried underground between your house
and the connection pot at your property boundary, so you’ll need to dig a
trench. For extra protection, we recommend putting the cable inside a
plastic conduit or PTFE water pipe.
Always check that there are no gas, water or electrical services where you
will be digging.
You are not permitted to dig in the Public Highway.This includes the pavement
and usually the verge as well. Your pot should be positioned at your boundary
so you can access it from your own land. If you have any queries, please
contact us (details on page 2). You must never leave cable trailing over the
highway or create an obstruction or a trip hazard.
If you choose to install your service independently, you must accept
responsibility for your safety and the safety of others. Gigaclear plc is not
responsible for any loss, damage or inability to connect to our broadband
service arising from any non-Gigaclear approved installation.
Remembering where you installed your cable
We recommend drawing a map or taking a photo of where the cable is buried
for future reference – that way you’ll avoid digging into it at a later date.
Where to place your router
It’s best placed at the centre of your property. This can give you optimum WiFi
coverage and allow you to use wired connections with faster devices (computers/
smart TVs etc). Large properties, stone walls and foil insulation cladding will
affect the WiFi signal, but this can be boosted with devices such as power line
adapters or WiFi extenders. If in doubt, please get in touch with our team who’ll
be happy to help.
Double-check your equipment
Please check your DIY installation kit has everything included based on the
picture below. If anything is missing please email: fieldsupport@gigaclear.com
Also includes:
Drop Cable
Patch cord
Pulling Rod
Ethernet Ports
Cable Clips
External Cable Trunking
You’ll also need:
• electric drill
• 13mm masonry bit (suitable for your external wall and boundary wall.)
• 5.5mm masonry bit
• screwdriver
Handling pure fibre optic cables
DON’T remove the dust caps until you’re ready for the final connection. Dirt can
ruin your pure fibre.
NEVER stare into the ends of any fibre connectors (our fibre light is safe to look
at but we recommend you don’t do this).
DON’T bend your cable too tightly. We recommend nothing tighter than the
radius of a 50p piece.
Stage 1: Preparing your property
Here are the first few steps to connect your home to
the ultrafast fibre network.
Digging the cable trench
Every property is different. So you’ll need to
consider how your cable trench will get around
concrete, roots, lawns, pavements etc. We
recommend that your trench is 150mm (6”)
deep in soft ground (standard depth for private
land) and that you protect the cable by running it
through a PTFE waterpipe or similar ducting. If
you have any questions, please contact our
care team on 01865 591121.
Fitting the router back plate
Take the back plate from your installation kit. Place
it on the wall (where you want your router to be),
noting the entry point and spare length of the fibre
cable and the need to be within 1M of a mains
power socket. Mark the drill holes, making sure
there’s enough space below the router for the
cables. Then use the 5.5mm drill bit, rawl plugs
and screws to fit the back plate to the wall.
Drilling cable entry point
The best place for your cable to enter the property is
just below or near the desired location of your router.
We advise all customers to check for mains cables,
water pipes and other services using a suitable
‘locator’ before they commence any drilling.
Stage 2a: Connecting the router
Now that you’ve fitted the back plate, it’s time to
connect the cable and router.
Feeding the cable inside
Start by pushing the cable-pulling rod through the wall. You’ll then need to go
outside and insert the cable end into the flexible pulling rod – secure this with
tape. Then gently pull the cable through the wall and disconnect the pulling rod
from the cable.
Fitting the cable and router
Take the DRG-FTU – Base kit (connector holder and locker) yellow clips that say
top and base.
2. Take base connector.
3. Push connector into holder on
the back plate.
4. Take the drop cable and insert
into the back plate (black
fibre cable).
Push the blue head connector cable into the yellow base
making sure the guiding lug on the blue end cable is on
the top. Please note: this
should fit tightly but will
not be forced.
Make sure the drop cable
is threaded and inserted
into the back plate using
the guides.
Fit the yellow top connector holder over the top of the base connector and make sure it
clicks together.
8. Fix the drop cable inside
the router using the cable
ties provided.
To fit lid cover over the back plate please ensure that
the cable cut out (as marked) is removed to allow the cable
to pass through.
10.Close the lid cover of the router over the back plate
and clip shut.
11. Take the router and remove the plastic lug
from the middle section.
Remove the dust cap
from the cable
12.Slide the Gigaclear router
into the base as per diagram
until it clicks.
13.Job complete.
- Cable
and securing
1. Use the clips to fix the cable to the
wall below the router, then feed any
slack through the hole.
2. R
emove the cover from one of the
Cable positioned in Lead-in
lead-in units and fit the shank of the
unit over the cable.
3. Next, apply silicone sealant to the
Cable positioned in Lead-in
Cable with bend cover attache
large circular end and push the
lead-in unit into the cable hole. When
• Afterisfixing
the cable
the wall, with the supplied cable clips, gently pull any
the sealant
dry, replace
unit’s cover
slack through the wall to using
the outside.
the correct bend radius (no more than
a 50p •piece).
the cable outside
• Applysomesiliconesealanttothelargecircularendandpushthe‘Lead-inUni
Repeat theinto
the cable
secure the cable to the outside
• When
the sealant
is dry, push the cover back on to secure the cable into the
wall. Make
sure you
cover the
fibre with the
down to
ground level.
• Repeat this process on the outside of the wall and use the clips to secure the ca
to the wall.
Cable with bend cover attached
• Cover the cable with the cable sheath down to ground level.
Please remember to leave a gap
the sheath
top of
thea top
the cable
the cable sheath and the cable hole so that the
and the cable hole so that the
lead-in unit cap can be clipped on when the
Unit’ cap can be clipped on
sealant ‘Lead-in
has dried.
easily when the sealant has dried.
Stage 2b: Connecting the
boundary box
This is where you connect your newly
installed router to the ultrafast fibre network.
The ultrafast network is brought to your property
boundary via a black ‘Toby Box’ buried underground
(similar to a water meter or stop cock box).
Top cable: Fibre network
Bottom cable: Customer cable
Connection Box
IMPORTANT: Make sure that no dirt enters the connection box and
that the fine fibres are handled carefully. Any cable bends should be
no tighter than if they were wrapped around a 50p piece.
Cables in CCP are very fragile so extra cable is required.
. Open the lid of the ‘Toby Box’ with a flat blade screwdriver and 1
carefully lift out the fibre connection unit.
Drill a hole from your boundary into the pot, making sure that public highway surface is not disturbed (please note that you will need special permission from your local council to break public highway surface, if you are unable to drill in directly).
Put tape on the end of your fibre for extra protection and push your fibre cable into the ‘Toby Box’ through the hole near the bottom of the box
and bring the fibre up to the connection unit, ensuring that you leave
sufficient length for any future maintenance inside the ‘Toby Box’ before
you refill your trench.
4. Unscrew and unclip the connection unit lid. Inside, you’ll see a blue or
green rectangular fibre connector.
5. Thread your cable through the side of the connection unit.
6.ONLY then remove the rubber and plastic dust caps from the cable and
the connection unit, making sure it is correctly aligned to the fibre
connector, click the fibre into the receptacle.
7. Pull the rubber grommet from the end of the connection box. Open and fit over the cable, then slide it back in place, this prevents debris entering
the connection unit when buried.
8. Replace the connection box lid.
Put the connection box back in the pot. Make sure the cable entries face
down so your connection box will still drain if it floods (our fibre still
operates under water). Also, ensure there is enough cable inside the pot
in case the box ever needs removing and that it is coiled rather than
bent into the box.
10.Any leftover cable outside the ‘Toby Box’, should be carefully coiled and
buried at least 30cm deep.
REMEMBER: Make a note of where it’s buried.
Stage 3: Testing and finishing
Now that your property fibre is installed, it’s
time to test the connection and finish the job.
Head back to your router and make sure that it’s firmly clicked together.
Then insert the power plug into the base, switch on and wait for two
minutes – all four router lights should illuminate indicating that it’s
operating correctly.
What do my router lights mean?
Power Symbol half circle
Optical link
Phone symbol1
Phone symbol2
WiFi Symbol
LAN ports
Reset Button
On (green)
On (red)
Blink (Green)
On (green)
On (orange)
Power On
Power Off
WAN link active
WAN link inactive
Phone line active 1
Phone line 1 inactive
Phone line active 2
Phone line inactive
WLAN inactive
WPS active
WLAN disabled
Link operating at 1000Mbps
Link operating at 100 or 10 Mmbps
To restart DRG700 without erasing the saved configuration:
1. Press the button for less than 5 seconds.
2. Release the button.
Factory Reset
To restart DRG700 with all configuration data cleared and factory settings restored:
1. Press the button for more than 5 seconds.
2. Release the button.
WPS Button
WPS button
This button is used to automatically connect a WPS-enabled wireless client to the DRG700. For details about the connection procedure refer to the DRG700 Quick Installation Guide.
On/Off Button
On/Off button
This button will turn router power on/off. (This is only applicable to the
DRG7820 mode).
Software upgrade
If your router needs a software upgrade, it will do this automatically by
restarting itself after a couple of minutes. This process will take 6-7 minutes
during which the lights will flash and there will be no connectivity.
Activating the service
Before using the fibre network for the first time you’ll need to go
through the following activation steps on your computer or tablet:
First things first, you’ll need your customer number (starts Cxxxx…) and
your WiFi SSID and WPA keys (they’re inside your installation box and on
the router itself, if you are using WiFi.)
We recommend initially connecting to the router with an Ethernet cable to
keep things simple. If this is not possible, locate the card with your ‘WiFi
SSID’ and password, then connect your wireless device.
Next, open a new webpage – you’ll be diverted to the Gigaclear activation
portal. Check that your address details are correct, tick the acceptance box
and then enter your customer number and click ‘Activate’.
The service will take a couple of minutes to activate. You’ll then be
redirected to the Gigaclear website and you’ll have complete access to the
If you need any help with activation, just call our customer help desk on
01865 591121.
To contact Gigaclear Support,
please call or email our team.
01865 591121
Gigaclear plc
Windrush Court
OX14 1SY
Reg. No. 7476617
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