OTM Server error occurs when OTMSecurityCOM

Documentation Release Note
Number: SYM-0803-001
OTM Server error occurs when
OTMSecurityCOM.dll is not registered
Customer Service Report Number
Q00631193
NTP Number
553-3001-230
Software Release
Meridian 1 Release 25.40
Description
In the Optivity Telephony Manager: Installation and Configuration
(553-3001-230) NTP, the OTM installation procedure did not contain the
steps to enable DCOM behind a NAT-enabled firewall.
The following errors occur when DCOM is not enabled:
"Can't create OTMAuthentication Instance"
followed by the error
"Authentication: 800 40154" occurs occur”
IMPORTANT!
• Figure, table, procedure, and page numbers shown below are subject
to change in the next standard release of documentation.
• Text shown below in strikethrough has been replaced or removed.
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Documentation Release Note
Number: SYM-0803-001
Correction in Optivity Telephony Manager: Installation and
Configuration (553-3001-230), Standard 2.0
Original entry: “OTM Server software installation”, page 43
Software installation procedure
1. Before installation, make sure that you remove the MAT.exe shortcut file in
the Start up folder, if present.
2. Double-click the Setup.exe file on the OTM CD-ROM.
Revised entry: “OTM Server software installation”
The OTM software installation program uses a standard Windows
“Wizard” method of user interaction.
Note: During the installation process, OTM adds the Default, EndUser
and HelpDesk user groups to the server. User groups cannot have the
same name as a local user on the OTM Server. If the installation
program detects a local user with the same name as one of the user
groups that it is attempting to add, you are given the option of renaming
or deleting the local user or canceling the creation of the user group.
Note: Do not install OTM on a Microsoft Windows NT or
Windows 2000 system that is configured as a primary domain controller
(PDC).
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Installing software for a new installation
Note: Chapter 3, “Windows NT and Windows 2000 reference,” on page
265 provides detailed information on installing and configuring
Windows NT for use with OTM.
Note: For your convenience, an Installation Checklist is provided in
Appendix B” on page 337.
1
Configure Windows for OTM installation by completing the
following steps:
a
Log on to Windows as an Administrator.
b
For network installations, close all OTM Client sessions. This
includes both Windows and Web clients.
c
Exit all Windows programs and disable any virus detection
software.
d
Install the latest Windows critical security updates from
Microsoft at http://www.microsoft.com/technet/.
Note: The OTM installation wizard does not install the index server, but
other applications can install an index server.
e
Install the Code Red Worm IIS patches as advised through
Product Bulletin 2001-060 available on the Partner Information
Center Web site.
Note: Although the OTM software can be installed on any drive, there
are some dependencies on the C drive. In particular, the directory
C:\dbcnv is created during installation and removed at the end of the
installation process.
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f
Number: SYM-0803-001
Ensure that a drive labeled “C” exists on the server.
Note: RAS (Remote Access Service) is required for certain modules of
OTM that support Dial-up connectivity such as PPP connectivity to a
switch and ITG applications. During installation OTM checks for RAS.
g
Install RAS. Proceed to“Installing Remote Access Service on
Windows NT” on page 271 for installation procedure.
h
If present, remove the MAT.exe shortcut file in the Start up
folder.
Note: For DCOM to work, the OTM client must be able to reach the
OTM server by its actual IP address. If Network Address Translation
(NAT) is used on the server, the OTM client will not be able to reach the
server.
i
Ensure Distributed COM is enabled:
For Windows 2000
1) Using the Component Services administrative tool,
locate My Computer under the Computers folder of the
Console tree and right click on My Computer.
2) Select “Default Properties” tab, ensure “Enable
Distributed COM on this computer” check box is
selected.
3) Restart Windows Operating System.
For Windows NT
1) From the Start menu, run the command “dcomcnfg”.
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2) Select the “Default Properties” tab. Ensure “Enabled
Distributed COM on this computer” check box is
selected.
On OTM Server, share Nortel directory with the specific users or
User Groups using the OTM Client.
Projected Inclusion in NTP
This correction will be included in the next standard release of Meridian 1 and
Succession documentation.
* Nortel Networks, the Nortel Networks logo, the Globe mark, SL-1, Meridian 1, and Succession
are trademarks of Nortel Networks.
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