CLEAR-COM ENCORE
KB-701 SPEAKER STATION
INSTRUCTION MANUAL
KB-701 Speaker Station Instruction Manual
Part Number: 810350Z Rev. 3
Legal Disclaimer
Copyright © 2013 HME Clear-Com Ltd.
All Rights Reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of the agreement.
The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/
reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization
of Clear-Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Montreal, Canada; and Beijing, China. Specific addresses
and contact information can be found on Clear-Com's corporate website:
www.clearcom.com
Clear-Com Contacts
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1.510.337.6600
Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: SalesSupportEMEA@clearcom.com
Canada Office
Quebec , Canada
Tel: +1 (450) 653-9669
China Office
Beijing Representative Office
Beijing, P.R.China
Tel: +8610 65811360 / 65815577
CONTENTS
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Internal Adjustments and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
KB-701 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . 4-1
KB-701 Speaker Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
LIMITED WARRANTY. . . . . . . . . . . . . . . . . . . . . . . . . . 5-I
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-i
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-i
Warranty Repairs and Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii
Non-Warranty Repairs and Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii
Extended Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii
Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-iii
Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-iii
KB-701 SPEAKER STATION
i
ii
KB-701 SPEAKER STATION
IMPORTANT SAFETY
INSTRUCTIONS
Please read and follow
these instructions before
operating this product.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from
tip-over.
Unplug this apparatus during lightning storms or when unused for long
periods of time.
Refer all servicing to qualified service personnel. Servicing is required
when the apparatus has been damaged in any way, such as power-supply
cord or plug is damaged, liquid has been spilled or objects have fallen into
the apparatus, the apparatus has been exposed to rain or moisture, does
not operate normally, or has been dropped.
WARNING: To reduce the risk of fire or electric shock, do not expose
this product to rain or moisture.
Please familiarize yourself with the safety symbols in Figure 1. When you
see these symbols on this product, they warn you of the potential danger
of electric shock if the station is used improperly. They also refer you to
important operating and maintenance instructions in the manual.
KB-701 SPEAKER STATION
iii
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol alerts you to the presence of uninsulated dangerous
voltage within the product's enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product's case.
This symbol informs you that important operating and maintenance instructions are included in the literature accompanying
this product.
Figure 1: Safety Symbols
EMC AND SAFETY
The KB-701 station meets all relevant CE and FCC specifications set out
below:
EN55103-1 Electromagnetic compatibility. Product family standard for
audio, video, audio-visual, and entertainment lighting control apparatus
for professional use. Part 1: Emissions.
EN55103-2 Electromagnetic compatibility. Product family standard for
audio, video, audio-visual, and entertainment lighting control apparatus
for professional use. Part 2: Immunity.
And thereby compliance with the requirement of Electromagnetic
Compatibility Directive 2004/108/EC and Low Voltage Directive
2006/95/EC
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
iv
KB-701 SPEAKER STATION
OPERATION
INTRODUCTION
Congratulations on choosing this Clear-Com product. Clear-Com was
established in 1968 and remains the market leader in providing intercoms for
entertainment, broadcast and industrial applications. The ruggedness and high
build-quality of Clear-Com products defines the industry standard. In fact,
many of our original beltpacks and main stations are still in daily use around
the world.
The KB-701 speaker station is a powerful, yet user-friendly unit that can serve
as a versatile intercom station. We recommend that you read through this
manual completely to better understand the functions of the KB-701. If you
encounter a situation or have a question that this manual does not address,
contact your dealer or call Clear-Com directly at the factory. Our applications
support and service people are standing by to assist you. (Refer to Chapter 5:
“Warranty” for contact information.) Thank you for selecting Clear-Com for
your communications needs.
DESCRIPTION
The Clear-Com KB-701 speaker station is designed for use in theatres, live
performances, industrial environments, and small television facilities. It
features speech intelligibility, even at high-noise levels, and can be
customized through its programmable options.
Local or remotely controlled talking or listening is selectable and allows
either hands-on or hands-free operation. The talk button operates in
momentary mode. The integral microphone and speaker offer half-duplex
communication. The KB-701 offers both visual and audible call signaling to
attract the attention of operators.
A balanced program input allows the monitoring of external audio through the
speaker. This program input can also be used as a paging function.
The integral speaker’s volume level can be adjusted using a front-panel knob.
An internal control allows setting a minimum speaker level. An automatic
speaker switching circuit will quiet the speaker when the talk button is
activated.
The KB-701 receives power from the Clear-Com intercom line. The unit
mounts either in a standard four-gang electrical outlet box or in an optional
Clear-Com V-Box. The extra-thick front panel and compact surface-mount
circuitry maintains Clear-Com ruggedness. The intercom channel connects to
a plug-on-screw terminal strip. Male and female three-pin XLR connectors
are provided on the optional V-Box to offer a through connection to the
intercom channel.
KB-701 SPEAKER STATION
1-1
Although the optional EB7-TW daughter board module allows this unit to
function on a TW line, the unit’s operation will remain single channel. Also,
the EB7-4W four-wire daughter board module is available to allow
long-distance connections using separate pairs of wires for send audio and
receive audio.
The KB-701 is compatible with all Clear-Com party-line intercoms.
OPERATION
Normal operation of the KB-701 speaker station only requires access to the
front-panel controls. The controls located elsewhere on the unit are intended
to be set-and-forget in nature. For intercom operation, set the volume control
to the desired level and press the talk button when talking.
FRONT PANEL
The controls and indicators on the KB-701 front panel are shown in Figure
1-1 and are described by the following text.
6
4
2
3
Call
Volume
Mic
Program Level
Talk
1-Channel
Speaker Station
KB-701
5
1
Figure 1-1: Front Panel
1. Talk Button: The talk button activates the microphone feed to the
intercom channel. The button activates when pressed and deactivates
when released.
The talk button lights amber when the microphone feed to the intercom
channel is on, whether activated locally by pressing the button, or activated remotely from another station using the call signal.
The talk button lights blue to indicate that the microphone feed to the
intercom line is off, but the station is receiving power.
1-2
KB-701 SPEAKER STATION
2. Call Button: Pressing the call button sends a call signal on the intercom
line and causes all the call lights on other stations on the intercom channel
to light.
The call button lights red when a call signal is sent or received on the
intercom line.
3. Speaker: The audio output for the KB-701 device.
4. Volume Control: Turn this control to set the speaker’s required listen
level. This control does not affect the tone alert level or the program input
level.
5. Program Level Control: Adjust the program level control to set the
program audio level heard in the panel speaker.
Note:
Forcing the trimpots past their stop points will damage them.
6. Integral Microphone: The microphone for the KB-701 is built into the
front panel.
INTERNAL ADJUSTMENTS AND CONNECTIONS
The controls and connectors inside the KB-701 are shown in the following
figure and described by the following text. The controls can be accessed
without completely removing the panel from its wall box or V-Box enclosure
by removing the top two screws and loosening the bottom two screws a few
turns. The panel can then be leaned out from the wall to make the controls
accessible as shown in the lower view of Figure 1-2.
12
11
P3 Must be
installed if
no option
P1 Must be
installed if
no option
10
View from top
of KB-701
1 23
Front Panel
9
7
8
Figure 1-2: Internal Controls
KB-701 SPEAKER STATION
1-3
7. Call Alert Tone Level Control: This internal control adjusts the volume
of the call alert tone sound. This is normally adjusted when the system is
set up and shouldn’t need to be adjusted during normal operation. This
feature can be disabled by turning the control fully counterclockwise.
An audible tone alert can sound when a call signal is received on the
intercom channel. This can be useful when the operator's attention has
been drawn away from the KB-701 indicator panel. The tone alert will not
sound if a call signal is originated at the KB-701 station.
Note:
This feature is automatically turned off if the operating mode of
the KB-701 is set to any setting other than normal.
8. Minimum Volume Control: This control adjusts the minimum setting of
the intercom level control on the front panel. Setting this control can
prevent people from inadvertently turning the intercom level all the way
down. This is normally adjusted when the system is set up and shouldn’t
need to be adjusted during normal operation. This feature can be disabled
by turning the control fully counterclockwise.
9. Option Switches: Three option switches are provided. They should be
configured when the system is set up, but are not changed in normal
operation.
Note:
MODE
The “on” position of each switch is toward the circuit board and
the “off” position is toward the front panel. A description of the
function of these switches follows.
•
Internal Microphone Gain (S-1)— This switch determines the
microphone’s sensitivity. When the switch is in the on position,
talking should be done within 2 ft. (0.61 m) of the front panel. If it is
necessary to talk from a greater distance, the switch should be turned
off. The default position of this switch is in the on position.
•
Operating Mode (S-2 and S-3)—These switches work together to
define the operating mode of the KB-701. In modes other than
normal, the call signal from other stations on the same channel
activates the KB-701. Refer to the following table:
S-2
S-3
DESCRIPTION
Normal
off
off
Speaker is on
Mic is activated by the talk button
Remote Page
off
on
Speaker turns on by remote call signal control
Mic is activated by the talk button
Remote Listen
on
off
Speaker is on
Mic is activated by remote call signal control or
by the talk button
on
Speaker turns on by remote call signal control or
by the talk button
Mic is normally on
Remote
Listen-Page
on
Table 1: KB-701 Operating Mode Options
1-4
KB-701 SPEAKER STATION
•
The default position of these switches is in the off position for normal
mode, which is the only mode in which the call alert tone functions
operate. In other modes, the call alert tone is automatically disabled to
avoid interference with operation.
Note:
Only normal mode may be used when the EB7-4W four-wire option
module is installed.
10. Intercom Line Connection: The KB-701 contains a five-terminal,
plug-on connector for intercom line connection. This connector is
intended to be unplugged from the circuit board when connecting the
intercom line, and then plugged back on when the wiring is completed.
The connections for each pin are visible on the circuit board when the
connector is unplugged. The pinout of this connector is as follows:
Pin #1 --- (NC)
Pin #2 --- (NC)
Pin #3 --- Channel A Audio
Pin #4 --- Power
Pin #5 --- Ground (Shield)
C able Wiring:
P in 5
1
3
2
P in 1
K B -7 01 Intercom
C onnector
C hannel A
XLR
C onnector
Figure 1-3: Intercom Line Cable Wiring
11. Program Input: A three-terminal, plug-on connector provides the
program input to the station. Program is fed to the speaker. This level is
controlled by the program level control. If this input is connected to the
stage announce (SA) output of a main station it can be used as a paging
input. Since the level of this input is independently adjustable from the
intercom audio volume, it can be used to override the intercom audio in
all modes except remote listen-page. The program input is also
independent of the mode setting. The pinout of the program input
connector is as follows:
Pin #1 --- Ground (Shield)
Pin #2 --- + Signal
Pin #3 --- - Signal
KB-701 SPEAKER STATION
1-5
P rogram Input
C able Wiring:
1
3
2
P in 1
K B-701 P rogram
Input C onnector
XLR
C onnector
Figure 1-4: Program Input Cable Wiring
12. Option Board Jumpers: The two jumper plugs P1 and P3 must be
installed when optional modules are not used. When the optional
EB7-4W or EB7-TW modules are used, both P1 and P3 must be
removed. Save these jumper plugs for possible future use.
Note:
1-6
The KB-701 will not operate without either the jumper plugs or the
optional modules installed. The orientation of P1 in J1 and P3 in J3
does not matter.
KB-701 SPEAKER STATION
INSTALLATION
1. Unpack the unit and inspect it for any damage that may have occurred
during shipping.
2. Set the option switches to the default (toward the front panel) position.
3. Connect the intercom lines.
4. Install the KB-701 into the four-gang outlet box or V-Box. (For additional
information, refer to the Clear-Com System Installation Manual.)
5. Set listen levels. (Refer to “Intercom Level Control.”)
6. The speaker station should now be operating properly.
Read the rest of this manual for further information.
KB-701 SPEAKER STATION
2-1
2-2
KB-701 SPEAKER STATION
MAINTENANCE
This chapter provides maintenance information including a block diagram and troubleshooting tips.
Caution:These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock,
do not perform any servicing other than that contained in the operating instructions unless you are qualified
to do so.
KB-701 BLOCK DIAGRAM
The following is a block diagram of the KB-701 speaker station:
EQ/
LIM
Intercom
Volume
Panel Mic
Speaker
Speaker
Mute
Min
Vol
Mic Gain
Mic Mute
Talk
Talk
Program
Mute
Balanced
Program
Input
Call Alert Program
Tone Level Level
Microprocessor
Call
Operating
Mode
Options
Call
Light
Call Send &
Receive
Power
TW Option
Common
+30 VDC
Intercom
(NC)
Ground
4-Wire
Input
16 VAC
Rectifier
Power
2-Wire / 4-Wire
Select
4-Wire
Output
4-Wire
Option
Figure 3-5: Block diagram of the KB-701
KB-701 SPEAKER STATION
3-1
TROUBLESHOOTING TIPS
SYMPTOM
System does not operate. The
talk button does not light.
CAUSE
SOLUTION
(1) No intercom connection to the
KB-701. If the EB7-4W four-wire
option module is connected, no AC
power is reaching the KB-701.
(1) Check connections and cable.
(2) The KB-701 has an internal
failure.
(2) Unit requires servicing.
System operates incorrectly.
The talk button does not turn
amber when the talk button is
pressed, or stays amber until
talk button is pressed and the
speaker is off when it should be
on.
(1) Operating mode switches are set
incorrectly.
(1) Refer to the option switch setting
section of this manual.
Speaker does not operate. The
talk light turns amber when talk
button is pressed.
(2) Intercom level knob turned all the
way down.
(2) Adjust control appropriately.
(3) Speaker plug or wiring has come
loose.
(3) Make sure speaker is connected
internally.
(4) Plug P3 missing on circuit board.
(4) Plug P3 must be installed in jack
J3 if the EB7-4W or EB7-TW option
is not used.
Hum or buzz in system.
(1) Inductive pickup caused by close
proximity of this speaker station or
connected stations to power lines or
transformers.
(1) Relocate the offending unit or
wiring. If the cable run is
exceptionally long, consider adding
and using the EB7-4W four-wire
option module. (Requires an
additional four-wire interface at the
opposite end of a “long run.”)
System feedback (Acoustical).
(1) Intercom level control at this
station or another station is set too
high.
(2) Adjust.
(2) Channel unterminated.
(2) Set the main station or power
supply termination switch for the
appropriate channel to the on
position.
(3) The KB-701’s microphone is too
close to an open speaker on the same
channel.
(3) Change the unit’s location.
3-2
KB-701 SPEAKER STATION
SYMPTOM
Excessive crosstalk.
Program signal sounds
distorted.
The call signal does not
function.
CAUSE
SOLUTION
(1) High DC resistance in ground
return.
(1) Use heavier cable; add additional
conductor(s) to ground return. If the
cable run is exceptionally long,
consider adding and using the
EB7-4W four-wire option module.
(2) Multi-channel cable pairs are not
individually shielded.
(2) Replace cable with individually
shielded pairs.
(1) Program level control set too
high.
(1) Turn the program level control
counter-clockwise.
(2) Overload of program input
circuit.
(2) Reduce the gain of the program
signal at the source, such as an audio
mixer.
(1) Excessive DC loading of
intercom line.
(1) Remove any audio transformers
or other equipment that may be
connected across the intercom line.
If equipment other than Clear-Com
intercom equipment must be
connected to the intercom line,
please contact Clear-Com
application or service personnel for
information or recommendations.
(2) Far too many terminations on the
intercom line.
(2) Check all main stations and
power supplies to make sure each
intercom channel is terminated at
only one point.
(3) Plug P1 missing on circuit board.
(3) Plug P1 must be installed in the
J1 jack if the EB7-4W or EB7-TW
options are not used.
Table 2: Troubleshooting Tips
KB-701 SPEAKER STATION
3-3
3-4
KB-701 SPEAKER STATION
TECHNICAL
SPECIFICATIONS
KB-701 SPEAKER STATION
dBu is an absolute measurement. 0 dBu is referenced to 0.775 volts RMS
Program Line Input
Maximum Level before Clipping
Input Impedance
Speaker Output
Load Impedance
Max Output Level before 1% Distortion
Party Line Output
Off Noise
Output Impedance
Party Line Input
Crosstalk
Max level before Clipping
Frequency Response
Program Input - Speaker Out
Party Line - Speaker Out
Max Distortion
Program Input - Speaker Out
Party Line - Speaker Out
Noise
Program Input - Speaker Out
Party Line - Speaker Out
Max Gain
Program Input - Speaker Out
Party Line - Speaker Out
Power
Input Voltage Range
Input Current (Idle)
Input Current (Max)
KB-701 SPEAKER STATION
>= 20dBu
>= 5KΩ
>= 4Ω
20dBu ± 2dBu
< -74dBu
>10KΩ
< -60dB
>= 12dBu
200 - 18KHz ± 3dB
200 - 18KHz ± 3dB
<= 0.5%
<= 0.5%
< -60dBu
< -50dBu
>= 24dB
>= 40dB
20-30 VDC
<= 90mA
<=110mA
4-1
Internal Connectors and Jumpers
Intercom: Line
Program Input
Option Switches
Front Panel Controls & Indicators
Environmental
Five terminal connector
Three terminal connector
Three DIP switches
(1) Program level control
(1) Intercom level control
(1) Talk button
(1) Call button
(1) Integral microphone
32 - 122o F (0 - 50o C)
Dimensions
8.5 in. W x 4.5 in. H x 1.75 in. D
(210 mm x 114 mm x 44 mm)
Weight
1.04 lbs. (0.47 Kg)
Notice About Specifications
While Clear-Com makes every attempt to maintain the accuracy of the
information contained in its product manuals, that information is subject to
change without notice. Performance specifications included in this manual
are design-center specifications and are included for customer guidance and
to facilitate system installation. Actual operating performance may vary.
4-2
KB-701 SPEAKER STATION
LIMITED
WARRANTY
Clear-Com offers 24 x 7
customer support if you
have an Extended
Warranty or Service
Contract.
Return Material
Authorization (RMA)
numbers are required for
all returns.
Both warranty and
non-warranty repairs are
available.
Clear-Com warrants that at the time of purchase, the equipment supplied
complies with any specification in the order confirmation when used under
normal conditions, and is free from defects in workmanship and materials
during the warranty period.
During the warranty period Clear-Com, or any service company authorized by
Clear-Com, will in a commercially reasonable time remedy defects in
materials, design, and workmanship free of charge by repairing, or should
Clear-Com in its discretion deem it necessary, replacing the product in
accordance with this limited warranty. In no event will Clear-Com be
responsible for incidental, consequential, or special loss or damage, however
caused.
WARRANTY PERIOD
The product may consist of several parts, each covered by a different warranty
period. The warranty periods are:
• Cables, accessories, components, and consumable items have a limited
warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited warranty
of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three years.
• All other Clear-Com and Drake brand systems and products, including
beltpacks, have a limited warranty of two years.
The warranty starts at the time of the product’s original purchase. The
warranty start date for contracts which include installation and
commissioning will commence from the earlier of date of the Site Acceptance
Test or three months from purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, Clear-Com’s User
Support Center is staffed by qualified technical personnel. Telephone and
email technical support is offered worldwide by the User Support Center.
The User Support Center is available to Clear-Com’s customers during the
full course of their warranty period. Telephone support during the warranty
WARRANTY
i
period will be offered at no charge between 09:00 and 17:00 according to the
customer’s local time zone.
In addition, for customers who purchase an Extended Warranty or Service
Contract, 24-hour customer support is offered immediately upon purchase of
such agreement. For more information, contact your authorized dealer,
distributor, or sales representative.
Instructions for reaching Clear-Com’s User Support Centers are given below.
Americas and Asia-Pacific Headquarters California, United States Tel:
+1.510.337.6600 Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters Cambridge, United
Kingdom Tel: +44 1223 815000 Email: SalesSupportEMEA@clearcom.com
Canada Office Quebec , Canada Tel: +1 (450) 653-9669
China Office Beijing Representative Office Beijing, P.R.China Tel: +8610
65811360 / 65815577
Once the standard warranty period has expired, the User Support Center will
continue to provide telephone support if you have purchased an Extended
Warranty or Service Contract. In these cases, you will have access to
telephone support 24 hours per day, 7 days per week.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center to obtain
a Return Material Authorization (RMA). Clear-Com representatives will give
you instructions and addresses for returning your equipment. You must ship
the equipment at your expense, and the support center will return the
equipment at Clear-Com’s expense.
For out-of-box failures, use the following contact information:
Americas and Asia-Pacific Headquarters California, United States Tel:
+1.510.337.6600 Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters Cambridge, United
Kingdom Tel: +44 1223 815000 Email: SalesSupportEMEA@clearcom.com
Canada Office Quebec , Canada Tel: +1 (450) 653-9669
China Office Beijing Representative Office Beijing, P.R.China Tel: +8610
65811360 / 65815577
ii
WARRANTY
Clear-Com has the right to inspect the equipment and/or installation or
relevant packaging.
NON-WARRANTY REPAIRS AND RETURNS
For items not under warranty, you must obtain an RMA by contacting the
User Support Center. Clear-Com representatives will give you instructions
and addresses for returning your equipment.
You must pay all charges to have the equipment shipped to the support center
and returned to you, in addition to the costs of the repair.
EXTENDED WARRANTY
If you purchase an Extended Warranty, you are also given access free of
charge to the User Support Center 24 hours a day, 7 days a week.
You can purchase an extended warranty at any time during the first two years
of ownership of the product. The purchase of an extended warranty extends to
five years the warranty of any product offered with a standard two-year
warranty. The total warranty period will not extend beyond five years. Any
purchase of an extended warranty provides 24 x 7 customer support in
addition to the warranty immediately upon purchase of the warranty
extension.
Note: Clear-Com does not offer warranty extensions on UHF wireless
intercom systems, or on any product with a 1-year or 90-day warranty.
SERVICE CONTRACT
Clear-Com also offers service contracts that provide 24 x 7 telephone support,
advance replacements, training, proactive maintenance, on-site visits, and no
charge for repair or replacement of equipment. For more information, contact
your authorized dealer, distributor, or sales representative.
LIABILITY
THE FOREGOING WARRANTY IS CLEAR-COM'S SOLE AND
EXCLUSIVE WARRANTY. THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
AND ANY OTHER REQUIRED IMPLIED WARRANTY SHALL EXPIRE
AT THE END OF THE WARRANTY PERIOD. THERE ARE NO OTHER
WARRANTIES (INCLUDING WITHOUT LIMITATION WARRANTIES
FOR CONSUMABLES AND OTHER SUPPLIES) OF ANY NATURE
WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT,
NEGLIGENCE OF ANY DEGREE, STRICT LIABILITY OR
OTHERWISE, WITH RESPECT TO THE PRODUCTS OR ANY PART
THEREOF DELIVERED HEREUNDER, OR FOR ANY DAMAGES
AND/OR LOSSES (INCLUDING LOSS OF USE, REVENUE, AND/OR
PROFITS). SOME STATES DO NOT ALLOW THE EXCLUSION OR
WARRANTY
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LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
THE LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY
EVENT, TO THE MAXIMUM EXTENT PERMITTED UNDER
APPLICABLE LAW, CLEAR-COM'S LIABILITY TO CUSTOMER
HEREUNDER SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED
THE COST OF REPAIRING OR REPLACING ANY PART(S) FOUND TO
BE DEFECTIVE WITHIN THE WARRANTY PERIOD AS AFORESAID.
This warranty does not cover any damage to a product resulting from cause
other than part defect and malfunction. The Clear-Com warranty does not
cover any defect, malfunction, or failure caused beyond the control of
Clear-Com, including unreasonable or negligent operation, abuse, accident,
failure to follow instructions in the manual, defective or improperly
associated equipment, attempts at modification and repair not approved by
Clear-Com, and shipping damage. Products with their serial numbers
removed or defaced are not covered by this warranty.
This warranty does not include defects arising from installation (when not
performed by Clear-Com), lightning, power outages and fluctuations, air
conditioning failure, improper integration with non-approved components,
defects or failures of customer furnished components resulting in damage to
Clear-Com provided product.
This limited warranty is not transferable and cannot be enforced by anyone
other than the original consumer purchaser.
This warranty gives you specific legal rights and you may have other rights
which vary from country to country.
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WARRANTY
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