ALARM.COM DOORBELL CAMERA INSTALLATION GUIDE

ALARM.COM DOORBELL CAMERA INSTALLATION GUIDE
INTRODUCTION
Your customers will always know who is at the front door with an
Alarm.com Doorbell Camera. Now with two options to choose
from – our original Wi-Fi Doorbell Camera and our new Slim Line –
it’s easy to deliver front door awareness to even more customers!
Each Alarm.com Doorbell Camera features a doorbell with an
integrated camera, PIR motion sensor, digital microphone and
speaker, enabling homeowners to answer the door and speak to
visitors via two-way audio – all right from their app.
Customers can also record doorbell triggered clips, set motion
triggered automation rules and receive real-time alerts. Visit
alarm.com/doorbell for more information.
INCLUDED MATERIALS
• Wall mounting bracket
• Wall screws
• Masonry anchors
DEVICE COMPATIBILITY WITH ALARM.COM
Alarm.com Doorbell Cameras
The following Doorbell Cameras are fully compatible
other platforms and apps, such as the SkyBell
platform.
with Alarm.com:
• Alarm.com Slim Line Doorbell Camera
• Alarm.com Wi-Fi Doorbell Camera, SkyBell-HD
Edition
SkyBell HD Cameras
Slim Line Incompatible with SkyBell and Other
Platforms
SkyBell V1 and V2 Not Compatible
The Slim Line Doorbell Camera is not compatible with
Certain SkyBell HD cameras, not purchased through
Alarm.com, may not be compatible with the
Alarm.com platform.
SkyBell V1 and V2 cameras are not compatible with
Alarm.com.
REQUIREMENTS
Power and Chime Type
8-30VAC, 10VA or 12VDC, 0.5 to 1.0A wired to an inhome mechanical or digital doorbell chime. Note: A
Digital Doorbell Adapter must be installed if a digital
wired, in-home doorbell chime. This is typically done
when testing the doorbell or performing a
demonstration. Failure to install a resistor when a
chime is not present may result in damage to the
doorbell camera.
doorbell chime is present. See below for more
information.
Wi-Fi
WARNING: An in-line resistor (10 Ohm, 10 Watt) is
required when installing the doorbell camera without a
Upload speed of 2 Mbps is required. Compatible with
Wi-Fi 802.11 b/g/n, 2.4 GHz up to 150 Mbps.
Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
Mounting
Mobile App
The mounting plate affixes to a flat surface (a power
Download the latest Alarm.com Mobile App for iOS or
drill may be required) and uses the existing doorbell
wiring.
Android (version 4.4.1 or higher for video streaming).
PRE-INSTALLATION CHECKLIST
Working Doorbell Check
A wired doorbell circuit is required to provide power to
the doorbell camera. First check that the existing wired
doorbell is working and that it is wired properly.
There is a power issue if the existing doorbell does not
ring the indoor chime when the button is pressed. This
issue must be addressed before beginning the doorbell
Intercom System – If the doorbell button fixture
includes a speaker, it is an intercom system and is
incompatible with the doorbell camera.
No Chime – If there is no chime in the system, the
customer will only receive alerts on their phone and a
resistor (10 Ohm 10 Watt) must be used in-line with
the doorbell camera.
camera installation process.
Digital Doorbell Adapter
Wired Doorbell Check
The Digital Doorbell Adapter is available for purchase
through the Alarm.com Dealer Website.
Check that the existing doorbell is wired by visually
inspecting the doorbell button for wires. If necessary,
the doorbell can be removed from the wall to check for
wiring. You can also inspect the chime inside the home
– a chime plugged into a power outlet might indicate
an incompatible wireless doorbell system is in place.
Wi-Fi Password Check
Make sure you have the password for the Wi-Fi
network in the home where you plan to install the
doorbell camera. Verify the Wi-Fi credentials before
Doorbell Chime Type Check
you begin by connecting a smartphone or laptop to the
Wi-Fi network and attempting to access a website.
Locate the chime inside the home and remove the
Internet & Wi-Fi Speed Check
faceplate. Identify the chime as one of the following
types:
Mechanical Chime – If the chime has metal bars and a
striker pin, it is mechanical and will work without
additional hardware.
A Wi-Fi Internet upload speed of at least 2 Mbps is
required at the location where the doorbell camera is
installed.
Follow these steps to check the connection speed:
1.
Digital Chime - If the chime has a speaker that plays a
tone when pressed, it is digital and will require the
installation of the Digital Doorbell Adapter and the
enabling of the digital doorbell setting in the app to
function properly.
Tube Chime - If the chime has a series of tubular bells,
it is a tube chime and is incompatible with the doorbell
camera.
Go to the location where the doorbell camera
will be installed
2. Close the door
3. Disable the cellular (LTE) Internet connection
on your device and connect to the home’s 2.4
GHz Wi-Fi network
4. Run a speed test (for example, SpeedOf.me or
speedtest.net) to determine the Internet speed
5. In the test results, note the Upload speed. The
Alarm.com Wi-Fi Doorbell Cameras require an
upload speed of at least 2 Mbps.
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Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
HARDWARE INSTALLATION
Use Alarm.com Doorbell Camera Hardware
Alarm.com’s Doorbell Camera hardware must be used:
• Alarm.com Wi-Fi Doorbell Camera
• Alarm.com Slim Line Doorbell Camera
SkyBell HD consumer hardware is not supported. Slim
Line Doorbell Camera hardware is not supported on
the SkyBell platform or other service provider
platforms.
Attach the Doorbell Camera to the Mounting
Bracket
Slide the top of the doorbell camera down on to the
mounting bracket and push the front of the doorbell
camera toward the wall. Tighten the set screw located
on the bottom of the camera, being careful not to
damage it (power tools should not be used with the set
screw). The camera’s LED should begin to illuminate.
Remove Existing Doorbell Button
Connecting the Digital Doorbell Adapter
Take care to prevent the existing doorbell wires from
slipping into the wall.
If the home has a mechanical chime, you may skip this
section. If the home has a digital chime, a Digital
Attach the Doorbell Mounting Bracket to the
Wall
Remove the cover from the digital chime and locate
Feed the existing doorbell wires through the hole in the
center of the bracket. Affix the bracket firmly to the
wall by driving the provided wall screws through the
top and bottom holes in the bracket. Failure to make
the bracket flush on the wall could cause a poor power
connection between the bracket and the doorbell
camera.
Connect Power Wires to the Mounting Bracket
Loosen the terminal screws and insert the wires
beneath the screws. Do not short (touch together) the
wires during this process. Tighten the screws. The wires
must be of approximately equal thickness, and the
Doorbell Adapter is required.
the wire terminals. Completely remove the screws
from the terminals and temporarily move the wires out
of the way.
Connect the Digital Doorbell Adapter wires to the
chime:
• J1 -> “Front” Terminal (on Digital Doorbell)
• J3 -> “Trans” Terminal (on Digital Doorbell)
Connect the J2 wire to a wire from the wall, and
connect the J4 wire to a wire from the wall.
Reassemble and reinstall the digital chime in its original
location.
screws should be tightened approximately the same
amount so that the screwheads are flush.
If the wires are thick, splice short lengths of additional
thinner wire. The splice joints can be hidden inside the
wall, and the thinner wire can be used to connect to
the mounting bracket.
SYNCING WITH ALARM.COM
network. During the syncing process, you will connect
Ready to Sync
The Doorbell Camera is ready to sync when the LED is
alternating Red and Green. This LED pattern indicates
that the camera is in Wi-Fi Access Point (AP) mode. In
this mode, the camera broadcasts a temporary Wi-Fi
to this network when instructed by the app. The app
will configure the Doorbell Camera.
If the LED is not alternating Red and Green, see the
troubleshooting section below.
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Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
Log In to the Alarm.com App
network is named Skybell_123456789 (or
Use the login and password for the account that will
SkybellHD_123456789), where 123456789 corresponds
to the device’s serial number. On iPhone or iPad, you
have the Doorbell Camera.
Select Add a New Doorbell Camera
Navigate to the Doorbell Camera page by selecting the
Doorbell Camera tab in the left navigation bar. If a
Doorbell Camera is already installed on the account,
you can add a new camera by selecting the Settings
icon on the existing Doorbell Camera’s screen.
Note: If you do not see the Doorbell Camera tab, the
Doorbell Cameras service plan add-on needs to be
added to the account. You may also need to check the
customer’s login permissions to ensure they have
permission to add a Doorbell Camera.
must leave the Alarm.com app, enter the Settings app,
select Wi-Fi and select the SkyBell network. On
Android, this process is completed within the app.
Enter the Home’s Wi-Fi Password
Very carefully enter the home’s Wi-Fi password. If you
must configure static IP addresses or the customer has
a hidden Wi-Fi network, use the Manual Configuration
tab.
Enable Push Notifications & Recording
Schedules
Follow the On-Screen Instructions
The mobile device that is syncing the doorbell camera is
automatically added as a notification recipient.
Keep your mobile device on the home’s Wi-Fi network
Enable the Digital Doorbell in the App
(or on LTE) and follow the on-screen instructions. You
will be prompted to provide a name for the camera.
If you installed a Digital Doorbell Adapter, the device
When Instructed, Connect to the Doorbell
Camera’s Temporary Wi-Fi Network
Open the Alarm.com app and select the Doorbell
Camera tab. Select the Settings icon for the camera
The syncing process will instruct you to connect to the
Doorbell Camera’s temporary Wi-Fi network. The
must be enabled from the Alarm.com app.
and turn on the option to enable the Digital Door
Chime. Select Save.
NOTIFICATIONS & RECORDING SCHEDULES
Notifications
Importance of Push Notifications
Notifications are alerts that are sent immediately to
Enabling push notifications and adding the necessary
the customer’s mobile phone when activity is detected
by the Alarm.com Wi-Fi Doorbell Camera. Push
recipients are critical to the success of a Doorbell
Camera installation. Push notifications allow the
notifications help the customer take full advantage of
their new Doorbell Camera.
customer to instantly see, hear and speak to visitors at
the door.
Acknowledging a Doorbell Camera push notification
We recommend the customer select the “Keep me
will route the user directly to the call screen and enter
a two-way audio call.
logged in” option on the Login screen in the Alarm.com
app so that the customer will be able to respond to
Button Pushed – Receive a notification when the
doorbell button is pushed. By acknowledging the
push notifications from the Doorbell Camera more
quickly.
notification, you will automatically join a two-way
audio call and receive a live video feed from the
Recording Schedules
camera.
Motion – Receive a notification when the doorbell
detects motion. By acknowledging the notification, you
will automatically join a two-way audio call and receive
a live video feed from the camera.
Recording schedules control the times and events
during which the Doorbell Camera records clips.
Call (Button Pushed) – Record a clip when the doorbell
button is pushed.
Motion – Record a clip when the doorbell detects
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Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
motion. Reduce the number of motion-triggered clips
Notes:
by selecting the "Low" motion sensitivity setting.
Navigate to the Customer Website Video Device
Recording duration is typically around one minute. Clips
are longer during an alarm or when a mobile user joins
Settings page and adjust the "Sensitivity to Motion"
slider to the “Low” position.
Event Triggered (for example, Alarm) – Record a clip
after a sensor is activated or after an alarm.
a call after a button or motion event.
Recording schedules do not need to match notification
settings. You can enable recording schedules for both
button and motion events but only enable notifications
for button events if desired.
Accounts have a maximum number of clips that can be
uploaded in a month and saved on the account.
Doorbell camera clips count toward that limit.
LED COLORS, BUTTON FUNCTIONS AND GENERAL TROUBLESHOOTING
Battery Charging
Power Cycle
If the LED is alternating between Red and Blue (HD
Press and HOLD the Main Button until the LED begins
Edition) or pulsing Blue (Slim Line), the doorbell
camera’s battery is charging. The duration of the pre-
a Blue rapid strobe flash. The power cycle could take up
to 2 minutes.
syncing charge process varies due to differences in
existing doorbell circuits but normally takes less than
Note: You can power cycle the Alarm.com Wi-Fi
Doorbell Camera when it is in AP Mode (see
30 minutes. See the Power Information and
Troubleshooting section if this state persists.
Wi-Fi Connectivity
If the LED is flashing Orange, the doorbell needs to be
manually placed into AP mode. Press and hold the Main
Button until the LED begins rapidly flashing green,
then release. The LED will flash green as the Doorbell
Camera scans the Wi-Fi networks in the area. The
Doorbell Camera should enter AP Mode after a couple
of minutes and the LED should begin alternating Red
and Green.
Enter AP Mode (Broadcast Syncing Mode)
Press and HOLD the Main Button until the LED begins
a GREEN rapid strobe flash, then release the button.
When the LED flashes Green, it means the Alarm.com
Wi-Fi Doorbell Camera is in the process of entering AP
Mode.
The LED will alternate Red and Green when the device
has entered AP Mode.
instructions above). Press and HOLD the button until
the LED flashes Blue.
Factory Reset
Caution: If you initiate a Factory Reset, the Doorbell
Camera will need to be re-connected to Wi-Fi and resynced with the account.
Press and HOLD the button until the LED begins a
Yellow rapid strobe flash. The reset could take up to 2
minutes.
Notes:
The Alarm.com Wi-Fi Doorbell Camera will flash Blue
before it flashes Yellow – do not release during the
flashing Blue phase (this will power cycle the device).
You can factory reset the device when it is in AP Mode
(see instructions above). Press and HOLD the Main
Button until the LED flashes Yellow.
If a factory reset is performed on a camera that is
already connected to Wi-Fi, the camera will need to be
re-installed to re-establish its Wi-Fi connection.
Online Resources
Visit alarm.com/doorbell for troubleshooting tips,
installation videos and more.
Copyright © 2017 Alarm.com | www.alarm.com | May 2017
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Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
POWER INFORMATION & TROUBLESHOOTING
Wired Power Supply
Power Supply Issues
The Alarm.com Wi-Fi Doorbell Camera requires a wired
power supply.
The protection circuitry in doorbell transformers
degrades over time and with use. This causes the
power output of the doorbell transformer to drop.
Standard Doorbell Power
Standard doorbell power is 16VAC (Volts Alternating
Current) provided by a transformer that steps Mains
(120VAC) power down to low voltage. A common
transformer is 16VAC 10VA (Volt Amps) – this is
standard if the home has a single chime. If there are
multiple chimes, the transformer will normally have a
higher power (Volt Amps) rating. Other doorbell
transformers offer variable Voltage outputs from
8VAC to 24VAC.
Battery for Uninterrupted Supply
The Doorbell Camera has a battery supply to provide
power when the indoor doorbell chime is rung. To make
the existing doorbell chime ring, the Doorbell Camera
must short the doorbell circuit, diverting power from
the camera. During this time, the battery is used to
power the Doorbell Camera. The camera cannot run
solely on battery power – a wired power supply is
required. The built-in lithium battery has an expected
battery life of 3 to 5 years, depending on usage.
Battery Charging
When the LED is alternating Red and Blue (HD Edition)
or pulsing Blue (Slim Line), the battery is charging. The
battery may need to charge prior to first-time use. The
duration of the pre-syncing charge process varies due
to differences in existing doorbell circuits but normally
takes less than 30 minutes.
Eventually the power provided by the transformer
drops below the power required by the Alarm.com WiFi Doorbell Camera. At this point, the transformer
needs to be replaced.
If installation is attempted and the doorbell
transformer’s power output does not meet the
required power, the doorbell camera’s LED will flash
with a Red (HD Edition) or Blue (Slim Line) rapid
double-flash pattern. If this pattern persists, the
doorbell transformer must be replaced to provide
sufficient power for doorbell camera operation.
Transformer Replacement
If you have confirmed there is a transformer failure,
there are two options for transformer replacement.
You can either use a plug-in wall-wart style
transformer or wire a new transformer into the home’s
Mains lines, physically replacing the existing
transformer (a professional electrician is
recommended for this installation).
If you choose the first option, you can use an AC-AC
Wall-Adapter transformer like those commonly used to
power security panels.
Next, identify a power outlet near the existing
transformer. Remove the low-voltage wires from the
existing transformer and connect those wires to the
new transformer. Plug the new transformer in to the
power outlet and secure it in place.
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Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
POWER CONFIGURATIONS
No Chime – With
Doorbell Camera –
Resistor Required*
*WARNING: This setup is designed for testing and demonstration purposes only. Failure to install a resistor (10
Ohm, 10 Watt) when a chime is not present may result in damage to the doorbell camera.
Mechanical Chime –
Before Installation
Mechanical Chime With Doorbell Camera
Digital Chime – Before
Installation
Digital Chime – With
Doorbell Camera
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Wi-Fi Doorbell Camera
LED and Troubleshooting Reference Guide
LED Pattern Key
Solid
Rapid double flash
Flashing
Alternating flash
Normal Operation
Green | Solid
Ready and working normally
Use the Alarm.com app or Customer Website to
choose a custom color in place of default green.
In Call mode
A call has been initiated or is occurring.
Starting up
Please wait while the doorbell is booting up.
Battery is charging
Battery may charge for ~30 minutes after installation.
Connected to Wi-Fi,
waiting for server connection
Please wait.
Firmware update in progress
Please wait.
No Wi-Fi connectivity
Check your Internet connection. Your Wi-Fi credentials
may have changed. Enter Wi-Fi Access Point Mode
(see Troubleshooting below) and re-add the doorbell
camera using the app.
Power supply issue
Contact your installer.
The doorbell transformer may need to be replaced.
White | Solid
Yellow | Solid
Red | Blue | Alternating flash
Blue | Green | Alternating flash
Blue | Yellow | Alternating flash
Requires Attention
Orange | Rapid double flash
Red | Rapid double flash
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step.
Green | Flashing
Entering Troubleshooting modes
Continue to press & hold for troubleshooting steps below.
Wi-Fi Access Point mode
Connect to the camera’s temporary network
and use the app to re-add the camera.
Push & hold ~60 sec until flashing, then release.
Power cycle
Reboots the camera.
Push & hold ~70 sec until flashing, then release.
Factory reset
Factory resets the camera. Deletes all Wi-Fi
and configuration information.
Push & hold ~80 sec until flashing, then release.
Red | Green | Alternating flash
Blue | Flashing
Yellow | Flashing
Slim Line Doorbell Camera
LED and Troubleshooting Reference Guide
LED Pattern Key
Solid
Rapid double flash
Flashing
Alternating flash
Pulsing
Normal Operation
Green | Solid
Ready and working normally
Use the Alarm.com app or Customer Website to
choose a custom color in place of default green.
In Call mode
A call has been initiated or is occurring.
Starting up
Please wait while the doorbell is booting up.
Battery is charging
Battery may charge for ~30 minutes after installation.
Connected to Wi-Fi,
waiting for server connection
Please wait.
Firmware update in progress
Please wait.
No Wi-Fi connectivity
Check your Internet connection. Your Wi-Fi credentials
may have changed. Enter Wi-Fi Access Point Mode
(see Troubleshooting below) and re-add the doorbell
camera using the app.
Power supply issue
Contact your installer.
The doorbell transformer may need to be replaced.
White | Solid
Blue | Solid
Blue | Pulsing
Blue | Green | Alternating flash
Blue | Yellow | Alternating flash
Requires Attention
Orange | Rapid double flash
Blue | Rapid double flash
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step.
Green | Flashing
Entering Troubleshooting modes
Continue to press & hold for troubleshooting steps below.
Wi-Fi Access Point mode
Connect to the camera’s temporary network
and use the app to re-add the camera.
Push & hold ~60 sec until flashing, then release.
Power cycle
Reboots the camera.
Push & hold ~70 sec until flashing, then release.
Factory reset
Factory resets the camera. Deletes all Wi-Fi
and configuration information.
Push & hold ~80 sec until flashing, then release.
Red | Green | Alternating flash
Blue | Flashing
Yellow | Flashing
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