VISTA Camera Error List - WatchGuard Video Portal

VISTA Camera Error List
Error Code Message
0
None
1
ERR 1
10
ERR 10
30
ERR 30
31
ERR 31
32
ERR 32
33
ERR 33
34
ERR 34
35
ERR 35
36
ERR 36
37
ERR 37
38
ERR 38
100
ERR 100
102
ERR 102
103
ERR 103
VISTA_ErrorList.xlsx
Description
Resolution/Workaround
No error.
This error should never occur. No action required.
Hardware error. The EEPROM component cannot be accessed through the I2C bus.
Either the I2C bus has failed or the EEPROM component has failed. The unit likely
needs to be repaired.
Hardware error. The accelerometer component cannot be accessed through the I2C
Accelerometer component failure
bus. Either the I2C bus has failed or the accelerometer component has failed. The
unit likely needs to be repaired.
Hardware error. The SPI Flash component cannot be accessed through the I2C
SPI Flash component failure
bus. Either the I2C bus has failed or the SPI Flash component has failed. The unit
likely needs to be repaired.
Hardware error. The temperature sensor component cannot be accessed through
Temperature sensor component
the I2C bus. Either the I2C bus has failed or the temperature sensor component
failure
has failed. The unit likely needs to be repaired.
Hardware error. The LCD component cannot be accessed through the I2C bus.
LCD component failure
Either the I2C bus has failed or the LCD component has failed. The unit likely needs
to be repaired.
Hardware error. The battery charger component cannot be accessed through the
Battery Charger component failure
I2C bus. Either the I2C bus has failed or the battery charger component has failed.
The unit likely needs to be repaired.
Hardware error. The battery fuel gauge component cannot be accessed through
Battery Fuel Gauge component failure the I2C bus. Either the I2C bus has failed or the battery fuel gauge component has
failed. The unit likely needs to be repaired.
Hardware error. The video sensor component cannot be accessed through the I2C
Video Sensor component failure
bus. Either the I2C bus has failed or the video sensor component has failed. The
unit likely needs to be repaired.
Hardware error. No audio is coming from the microphone. The unit likely needs to
Microphone component failure
be repaired.
Hardware error. The VISTA camera is docked in a Transfer Station, but the network
USB networking device error
is not available. Attempt a hard power OFF of the Transfer Station. If the issue
persists, attempt to undock and redock the VISTA camera.
Hardware error. The VISTA camera attempted a repair of a corrupted SD card but
SD card failure
could not complete the repair in a timely manner. The unit likely needs to be
repaired.
Software error. This should not occur during normal operation. Generate a state
One or more of the software
capture and submit a defect report. Attempt a hard power OFF (hold POWER
processes failed to initialize
button for 15 seconds) and power back ON to try to recover. If the issue persists,
the unit likely needs to be repaired.
Software error. This should not occur during normal operation. Generate a state
capture and submit a defect report. Attempt a hard power OFF (hold POWER
A software process has stopped
button for 15 seconds) and power back ON to try to recover. If the issue persists,
the unit likely needs to be repaired.
Software error. This should not occur during normal operation. Generate a state
A software process is not responding capture and submit a defect report. Attempt a hard power OFF (hold POWER
(i.e. it is hung)
button for 15 seconds) and power back ON to try to recover. If the issue persists,
the unit likely needs to be repaired.
EEPROM component failure
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WGD00147 Rev A 10/11/2016
VISTA Camera Error List
120
ERR 120
Error during upgrade
151
ERR 151
A valid Transport Stream (TS) is not
coming from the mux
277
ERR 277
278
ERR 278
The system is full of video/audio that
has yet to be transferred off of the
The video/audio needs to be transferred off of the system. Dock the unit and
system and there is no more storage import the events.
space. All new video is being dropped
(i.e. no video is being recorded).
The system cannot write to the storage. This can be caused by
1) a bad microSD card or
2) space on the microSD card has been consumed by files recovered during a file
system check or
The system could not write to storage 3) there is not enough space on the microSD card for the video/audio files
302
ERR 302
The system lost video to the camera
402
ERR 402
The system lost audio
502
ERR 502
Network interface error
503
ERR 503
Network interface did not recover
after multiple retries
600
ERR 600
Invalid Wireless MAC id
601
ERR 601
Wi-Fi interface error
602
ERR 602
Wi-Fi interface error
603
ERR 603
Wi-Fi connection error
VISTA_ErrorList.xlsx
Software error. This should not occur during normal operation. Generate a state
capture and submit a defect report. Attempt a hard power OFF (hold POWER
button for 15 seconds) and power back ON to attempt to upgrade the unit again. If
the issue persists, the unit likely needs to be repaired.
The system lost video from the video sensor. The transport stream contains no
video. The sensor, sensor cable, video sensor, or other hardware could be the
cause. Attempt a hard power OFF (hold POWER button for 15 seconds) and power
back ON to try to recover. If the issue persists, the unit likely needs to be repaired
Connect the VISTA camera to a PC with ELX. Browse to the VISTA camera and
move any files generated by the file system check. If the issue persists, the unit
likely needs to be repaired
The system lost video to the camera. The camera transport stream contains no
video. The sensor, sensor cable, video sensor, or other hardware could be the
cause. Attempt a hard power OFF (hold POWER button for 15 seconds) and power
back ON to try to recover. If the issue persists, the unit likely needs to be repaired
The system lost audio. The transport stream contains no audio. The microphone or
other hardware could be the cause. Attempt a hard power OFF (hold POWER
button for 15 seconds) and power back ON to try to recover. If the issue persists,
the unit likely needs to be repaired.
The system cannot communicate on the network. The network interface could not
be initialized, the link did not come up in a timely manner, or an excessive amount
of transmit errors has been detected. Attempt to undock and redock the unit to
recover. If the issue persists, the unit likely needs to be repaired.
The system cannot communicate on the network. A restart of the network interface
was attempted multiple times with no success. Attempt to undock and redock the
unit to recover. If the issue persists, the unit likely needs to be repaired
The MAC id for the wireless network is invalid. The unit needs to be repaired.
The system could not start the Wi-Fi interface for the VISTA WiFi Camera. Attempt
a power cycle to recover. If the issue persists, the unit likely needs to be repaired
The system could not start the Wi-Fi interface for the VISTA WiFi Camera. Attempt
a power cycle to recover. If the issue persists, the unit likely needs to be repaired
The system could not start the Wi-Fi interface for the VISTA WiFi Camera because
the Wi-Fi login credentials are incorrect. Check to make sure the Wi-Fi antenna is
securely connected to the VISTA WiFi Base. Attempt to redock with a VISTA WiFi
Base. If the issue persists, attempt a power cycle of the VISTA WiFi Camera and
WiFi Base. If the issue persists, the unit likely needs to be repaired.
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WGD00147 Rev A 10/11/2016
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