Contents
For your safety . . . . . . . . . . . . . . . . . 2
Welcome to digital satellite TV! . . . . 3
Important . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updates to your box. . . . . . . . . . . . . . . . . .
Environmental Issues. . . . . . . . . . . . . . . . . .
Copyright notices. . . . . . . . . . . . . . . . . . . . .
VOD. . . . . . . . . . . . . . . . . . . . . . . . . 23
Video on demand (VOD). . . . . . . . . . . . . 23
Choosing a programme to download. 23
Promo Link programmes . . . . . . . . . . . 23
Searching for programmes to download. . 24
3
3
4
4
Viasat Ticket . . . . . . . . . . . . . . . . . . 25
Your remote control . . . . . . . . . . . . . 5
Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Inserting the batteries in your remote
control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Your Planner. . . . . . . . . . . . . . . . . . 26
Your ViasatHD box . . . . . . . . . . . . . . 7
Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rear-panel connectors overview. . . . . . . . 8
Installation . . . . . . . . . . . . . . . . . . . . 9
The supplied equipment. . . . . . . . . . . . . . . 9
Where to place your box. . . . . . . . . . . . . . 9
What else do I need?. . . . . . . . . . . . . . . . . 10
Smart card . . . . . . . . . . . . . . . . . . . . . . . 10
Satellite dish. . . . . . . . . . . . . . . . . . . . . . 11
High-definition connection (HDMI). . . . . 12
Standard-definition connection (SCART).13
Optional audio connection. . . . . . . . . . . . 14
Optional Ethernet connection. . . . . . . . . 14
Connecting to the power supply. . . . . . . 15
Switching on for the first time. . . . . . . . . 16
Getting Started. . . . . . . . . . . . . . . . 17
Using the Viasat Guide. . . . . . . . . . . . . . . . 17
Changing channel. . . . . . . . . . . . . . . . . . . . 17
Unblocking a blocked channel . . . . . . . . . 17
Changing the volume on your TV set . . . 18
Using the channel banner. . . . . . . . . . . . . 18
Watching a programme . . . . . . . . . . . . 18
Setting a reminder. . . . . . . . . . . . . . . . . 19
Symbols in the channel banner and extra
information screens. . . . . . . . . . . . . . . . . . 20
Changing the audio and/or subtitle language. 20
Using the EPG. . . . . . . . . . . . . . . . . . . . . . .
TV programme listings. . . . . . . . . . . . . .
Watching a programme now. . . . . . . .
Setting a reminder. . . . . . . . . . . . . . . . .
21
21
22
22
Settings . . . . . . . . . . . . . . . . . . . . . . 28
Settings menus. . . . . . . . . . . . . . . . . . . . . . 28
Parental Control. . . . . . . . . . . . . . . . . . . . . 29
Blocking channels. . . . . . . . . . . . . . . . . . 30
Setting viewing restrictions. . . . . . . . . . 31
Changing your PIN code. . . . . . . . . . . . 32
User Setup . . . . . . . . . . . . . . . . . . . . . . . . . 33
Choosing languages. . . . . . . . . . . . . . . . 33
Changing banner and reminder settings.33
Changing screensaver settings . . . . . . . 33
Managing favourite channels. . . . . . . . . 34
System Setup . . . . . . . . . . . . . . . . . . . . . . . 34
Changing installation settings . . . . . . . . 34
Installing free-to-air channels. . . . . . . . . 35
Changing TV Settings. . . . . . . . . . . . . . . 37
Choosing audio settings. . . . . . . . . . . . .37
VOD Settings. . . . . . . . . . . . . . . . . . . . . 38
IP Settings. . . . . . . . . . . . . . . . . . . . . . . . 38
Format USB drive. . . . . . . . . . . . . . . . . .38
Restoring factory default settings. . . . . 38
Setting up your remote control for your TV. 39
Solving Problems. . . . . . . . . . . . . . . 41
Error messages. . . . . . . . . . . . . . . . . . . . . . 41
On-screen messages. . . . . . . . . . . . . . . . . 41
General Problems . . . . . . . . . . . . . . . . . . . 43
Specification. . . . . . . . . . . . . . . . . . 45
End User Licence Terms . . . . . . . . . 46
Software Licences. . . . . . . . . . . . . . 47
ENGLISH
Viasat EPG. . . . . . . . . . . . . . . . . . . . 21
Using your Planner. . . . . . . . . . . . . . . . . . . 26
Reminders & Booked Events. . . . . . . . 26
Programme downloads. . . . . . . . . . . . . 27
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For your safety
Your set-top box has been manufactured to meet international safety standards, but you must
take care if you want to obtain the best results and operate it safely. It is important that you
read this booklet completely, especially the safety instructions below. If you have any doubts
about the installation, operation or safety of your set-top box, please consult your dealer. The model
number, serial number and electrical rating of this set-top box are on a label on its base.
WARNING!
Remember that contact with 230 V AC mains can be lethal or can cause a
severe electric shock.To avoid this risk:
Never remove the top cover from the 12 V power-supply unit, as there
are high-voltage live parts inside.There are no user-serviceable parts
inside this power-supply unit.
Never remove the top cover from your set-top box.There are no userserviceable parts inside it. On the base of your set-top box there is a
tamper-evident label that states “Warranty void if broken or removed”.
Make sure that all electrical connections are properly made.
Do not connect any of your equipment (12 V power-supply unit,TV,
video recorder etc.) to the mains supply until you have properly
connected all the other leads.
Before you disconnect any other equipment from your set-top box’s
rear panel, disconnect your set-top box from the power supply (by
disconnecting the 12 V power-supply unit from the mains wall socket).
Never push anything into the holes, slots or other openings of the
set‑top box case (except a smart card into its correct slot).
The only way to disconnect your set-top box from the mains is to
remove the power supply adapter from the mains socket.Therefore
you must install the set-top box near to the mains outlet socket which
should be easily accessible.
CAUTION!
4
In order to ensure a free flow of air around the set-top box, allow at least 5 cm
of space above and around the set-top box.
4
Use only a dry cloth to clean your set-top box. Never use detergents etc.
8
Never stand your set-top box on soft furnishings or carpets. Do not cover any
ventilation slots.
8
Do not place your set-top box in an unventilated cabinet or on top of a unit
which emits heat (e.g. a TV or VCR).
8
Do not place your set-top box in a cabinet with more than one other piece of
audio/video equipment, for example,VCR or DVD.
8
Do not use or store your set-top box in hot, cold, damp or dusty places.
8
Do not put anything on your set-top box which might drip or spill into it. Never
stand objects filled with liquids, such as vases, on top of your set-top box.
8
Never place naked flame sources, such as lighted candles, on or adjacent to your
set-top box.
8
If you move your set-top box between locations at different temperatures, allow
it to reach room temperature before you apply power to it.
2
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Using your ViasatHD box
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Welcome to digital satellite TV!
Thank you for choosing the ViasatHD set-top box for viewing your Viasat channel
packages. Please follow the instructions in this User Guide carefully to enjoy all the
advantages of digital satellite TV. We advise you to follow the user instructions and
recommendations supplied with your box, especially for first-time use.
Your box fully complies with international DVB (Digital Video Broadcasting) standards.
❖❖ Important
This set-top box is designed to reduce its impact on the environment and complies with
European Directive 2009/125/EC. This is part of Pace’s ongoing commitment to lead the
way in environmental responsibility.
It has an extra mode of operation known as “passive standby” that needs very little power,
certainly much less than is used in traditional (active) standby. See the table below and
please note that:
◆◆
By using the passive standby mode you will save energy (and therefore money)
and reduce carbon dioxide emissions that damage the environment.
◆◆
You use the standby button (S) on your remote control (or on the front panel
of your set-top box) to switch between On and active standby.
◆◆
If you do not press any button, your set-top box will go into active standby
automatically after 4 hours, then after 1 hour, it will go to passive standby (this
is the factory-set value, but you can change it). Note:Your set-top box cannot
receive any updates from the network in passive standby.
◆◆
If you will not be using your set-top box for several days, you can cut its energy
consumption to zero by unplugging its 12V power-supply unit from the mains.
Mode
Front-panel shows:
Typical power
consumption (W)
Typical annual energy use
(kWh)
Passive Standby
Standby light is lit red
0.18
19.9*
Active Standby
Standby light is lit amber
5.63
50.8**
On
Standby light is lit green
6.51
57.0
Based on set-top box being On for 4.5 hours daily, in Active Standby for 4 hours and Passive Standby for 15.5
hours.
*
**
Based on set-top box being On for 4.5 hours daily and being in Active Standby for 19.5 hours.
❖❖ Updates to your box
From time to time, your box may be updated. These updates provide enhanced features;
new screens and menus may become available. Although any new screens and menus may
look a little different from those described in this User Guide, you should be able to use
the same techniques (e.g. highlight and select) with them.
ENGLISH
Updates will usually happen in the middle of the night. Your box needs to be in standby to
receive updates.
3
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Welcome to digital satellite TV!
❖❖ Environmental Issues
Packaging
When disposing of this product packaging, please ensure that it is recycled.
This will reduce the demand for virgin wood pulp, whilst diverting material that
would otherwise end up in landfill.
Product and batteries
Recycling - Do not dispose of this product or its remote-control batteries with
your domestic rubbish.
At the end of their useful lives, the product and batteries contain materials that,
when processed correctly, can be recovered and recycled. By participating in
the responsible recycling of the product and batteries, you will be reducing the
requirement for new raw materials and reducing the amount of material that
would otherwise end up in landfill.You will therefore help to prevent potential negative
consequences for the environment and human health.
If a battery contains levels of lead (Pb), mercury (Hg) or cadmium (Cd) greater than
defined in the Battery Directive (2006/66/EC), then symbols Pb, Hg, or Cd are printed
beneath its crossed-out wheelie bin symbol.
When you purchase a new, similar product your retailer may offer to take this old one
from you. Alternatively, you can take it to your local recycling centre.Your retailer or local
municipal authority will advise you of the collection facilities available in your area for
waste electronic products and batteries. Use of these services will be free to you.
Environmental policy
For more information about Pace’s environmental policy go to:
http://www.pace.com/corporate/home/index.asp and select About Pace > Policies.
❖❖ Copyright notices
© Pace plc 2013. All rights reserved.
Pace and
are trade marks and/or registered trade marks of Pace plc.
This product incorporates copyright protection technology that is protected by U.S.
patents and other intellectual property rights. Use of this copyright protection technology
must be authorised by Rovi Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorised by Rovi Corporation. Reverse engineering
or disassembly is prohibited.
4
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Your remote control
❖❖ Inserting the batteries in your remote control
Before you can use your remote control, you must insert the two supplied AAA batteries
as follows:
1.
Slide down the rear cover of your remote control unit.
2.
Insert the batteries as shown below. Be sure to match the + and – marks on the
batteries to their respective marks inside the battery compartment.
3.
Close the rear cover.
8
Don’t leave flat batteries in your remote control.
4
Replace both batteries at the same time.
8
Do not dispose of used batteries with your domestic rubbish.
4
Used batteries should be recycled at the end of their useful life.
Also see “Environmental Issues” on page 4.
ENGLISH
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Your remote control
VIASAT
Takes you from the EPG to the
last channel you were watching.
Takes you back to ‘Normal’
mode after you have been using
‘TV-only’ mode.
S
TV
VIASAT
S
MENU
VOD
PLANNER
Switches your box in and out
of standby.
PLANNER
Displays your Planner.
TV
arrow buttons
Switches to ‘TV-only’ mode.
U, D, L, R
Moves the highlight around the
screen.
MENU
Displays the Main menu.
OK
VOD
OK
Confirms a choice or makes a
selection.
Displays the VOD main menu.
VOL + and VOL –
i
Displays more information
about a programme.
G rewind
CH + and CH –
+
BACK
VOL
+
-
i
-
G
G
L
K
R
K pause
B play
F fast forward
L stop
® record
® not used on this model
BACK
Jumps back to the previous
screen.
Colour buttons
Select the matching colour
option shown on screen, or as
explained in this User Guide.
Number buttons (0–9)
mute
Turns the sound of your TV on
or off*
Change channel, and pages up
and down through listings in the
EPG and Planner.
CH
h
Change the volume of your TV
up or down*.
1 .,-
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS
8 TUV
9 WXYZ
0
Change channel, enter numbers
and select on-screen options.
OPTIONS
Displays the Language &
Subtitles banner.
OPTIONS
* For information on setting up your remote control to operate your TV, see page 39.
6
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Using your ViasatHD box
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Your ViasatHD box
❖❖ Front panel
S button
Switches your box into or out
of standby
S indicator light
Lights up red when your box is
in passive standby
Lights up amber when your
box is in active standby
Lights up green when your box
is active
Remote control
Smart card slot
IR indicator
Insert your smart card here
Flashes when your box is
receiving a signal from your
remote control.
ENGLISH
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Your ViasatHD box
❖❖ Rear-panel connectors overview
Full details about connecting up and installing your box begin on page 9.
SAT IN
HDMI™ connector
USB 2.0 connector
To connect the satellitesignal input from the
SatCR or Universal LNB
To connect your box to a
high-definition (HD) TV using
a standard HDMI cable
Not in use
5V DC
500mA MAX
SAT IN
13/18V DC
350mA MAX
A/V
SPDI
DIF
F
SPDIF
ETHERNET
5V DC
1A MAX
+12V DC
2.5A
A/V connector
SPDIF connector
ETHERNET connector
12V DC power input
To connect the supplied
SCART to mini-DIN
cable to your TV
To connect an optical digitalaudio lead (not supplied) to a
home cinema system
To connect your box to the
Internet (optional) using the
supplied Ethernet cable
Do not connect the
12 V power-supply unit
here until you have
made ALL the other
connections
NOTE
All the interconnections between the rear panel of your box and your other equipment
are safe, extra-low voltage circuits. However, you should always disconnect your box from
the power supply before connecting or disconnecting other devices at the rear panel.
8
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Installation
To install your box, follow the instructions from this page up
to page 16.
❖❖ The supplied equipment
If you have not already done so, remove all the packaging.
You should have the following items:
◆◆
ViasatHD box (see page 7)
◆◆
Remote control and batteries (see page 5)
◆◆
User Guide and pictorial Quick Start Guide
◆◆
12 V power-supply unit (see right)
◆◆
SCART to mini-DIN cable (see right)
◆◆
Standard HDMI cable (see right)
◆◆
Ethernet cable (see right)
12 V power-supply unit
SCART to mini-DIN cable
A SatCR LNB and 25 m coaxial cable may also be supplied
(please ensure your LNB is set up correctly before you
begin installing your box - see page 11).
❖❖ Where to place your box
Before you start, make sure you will place your TV, box and
other equipment (such as a VCR or DVD player/recorder) in
a convenient location:
◆◆
Near an easily-accessible mains wall socket
◆◆
Within reach of your satellite-dish lead
◆◆
Near an Ethernet connection, for example near a
local network router
WARNING
Standard HDMI cable
Ethernet cable
Before you connect your box to any other equipment,
you must disconnect ALL the equipment from the mains
supply.
ENGLISH
9
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Installation
❖❖ What else do I need?
Smart card
To see your subscription channels, you need a smart card.
◆◆
If the smart card is not included in the package, it will arrive in a separate
delivery within a week.
Inserting your smart card
1.
Take your smart card from its packaging and hold it so that the chip is facing up,
and pointing towards your box as shown.
2.
Insert the smart card into the slot, till you hear a click sound, which ensures that
the smart card is inserted completely.
Taking care of your smart card
◆◆
Do not remove and re-insert your smart card unnecessarily.
◆◆
Do not bend your smart card; keep it away from children and pets.
◆◆
Do not put your smart card in liquids or use cleaning fluids on it.
10
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Installation
Satellite dish
You need a correctly-installed satellite dish, pointing at the correct satellite(s).
◆◆
If you have a satellite dish but it is not pointing at the correct satellite(s), you
need to make adjustments. Please see the information supplied with your dish/
LNB for details on how to do this, or seek professional advice.
◆◆
If you do not have a satellite dish installed, please ask your dealer to recommend
a local dish-installation engineer.
Single LNB (SatCR or Universal)
If you have one LNB only, to ensure the simplest installation method, and for the best
Viasat channel line-up, you should use the ‘Astra 4A’ satellite, at 5° East.
Multiple LNBs (Universal only)
If you are using a DiSEqC™ unit* with 2 LNBs/satellite dishes, to ensure a simpler
installation, and for the best Viasat channel line-up, you should connect up the LNBs to the
DiSEqC™ ports as shown in the LNB positions table below.
You must then connect your DiSEqC™ unit to the satellite input on your set-top box (see
also pages 12 and 13).
LNB positions table
Satellite
Position
Recommended DiSEqC™ port (for
multiple LNB set-ups)
Thor
1° West
1
Astra 4A
5° East
2
If you change your satellite dish installation, you may need to change your settings so that
your box can tune to all the satellites available - See “Changing installation settings” on
page 35.
ENGLISH
*DiSEqC™ is a trademark of Eutelsat.
11
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Installation
❖❖ High-definition connection (HDMI)
If you have a high-definition (HD) TV with an HDMI connector, you can connect up as
shown in the diagram below.
HD TV
Supplied SatCR or
Universal LNB
Coaxial cable
from your
satellite dish
5V DC
500mA MAX
SAT IN
13/18V DC
350mA MAX
A/V
SPDI
DIF
F
SPDIF
ETHERNET
5V DC
1A MAX
+12V DC
2.5A
Standard HDMI
cable
1.
Use the supplied HDMI lead to connect your box to your HD TV.
2.
SatCR or Universal LNB - Connect the coaxial cable from your satellite dish
to the satellite input connector (marked SAT IN) on your box.
Note
An HDMI lead carries both video and audio signals to your HD TV. However, if you want to make
alternative audio connection to improve the sound, see page 14.
12
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Using your ViasatHD box
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Installation
❖❖ Standard-definition connection (SCART)
If you have a TV with a SCART connector, you can connect up as shown in the diagram
below.
TV
Supplied
SatCR or
Universal LNB
Coaxial cable
from your
satellite dish
5V DC
500mA MAX
SAT IN
13/18V DC
350mA MAX
A/V
SPDI
DIF
F
SPDIF
ETHERNET
5V DC
1A MAX
+12V DC
2.5A
SCART to
mini-DIN
cable
1.
Use the supplied SCART to mini-DIN cable to connect your box to your TV.
2.
SatCR or Universal LNB - Connect the coaxial cable from your satellite dish
to the satellite input connector (marked SAT IN) on your box.
Notes
A SCART to mini-DIN cable carries both video and audio signals to your TV. However, if you want to
make alternative audio connection to improve the sound, see page 14.
If you observe degraded picture quality while viewing copy-protected pay-per-view programmes,
connect your box directly to the TV. Do not connect through a VCR.
ENGLISH
13
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18V DC
mA MAX
Installation
❖❖ Optional audio connection
This diagram shows the optional audio connection you can make to
improve the sound. You can connect to stereo audio equipment as shown.
5V DC
500mA MAX
SAT IN
13/18V DC
350mA MAX
A/V
SPDI
DIF
F
SPDIF
ETHERNET
5V DC
1A MAX
+12V DC
2.5A
Optical digital-audio lead
(not supplied)
❖❖ Optional Ethernet connection
If you want to connect your box to use Viaplay service over internet, use the supplied
Ethernet cable as shown below. Connect the cable between your box and an Ethernet
port on your local network router.
Local network router
5V DC
500mA MAX
A/V
SPDI
SPDIF
DIF
F
ETHERNET
5V DC
1A MAX
+12V DC
2.5A
2
1
Supplied Ethernet cable
14
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N
Installation
❖❖ Connecting to the power supply
Your box is designed for use only with the supplied 12 V power-supply unit.
The 12 V power-supply unit operates with a 200-240 V AC, 50 Hz mains supply. Do not
connect it to any other electricity supply than this.
1.
Connect the power-supply unit to the 12 V input (marked DC IN) on your box,
as shown in the diagram below.
2.
Connect the 12V power supply unit to the mains wall-socket. If there is a switch
by the mains wall-socket, switch it on.
3.
Connect your other equipment to the mains supply.
CAUTION
To disconnect power from your box, always remove the 12 V power-supply unit from the
mains supply (rather than disconnect the 12 V power-supply unit from your box).
Your box must therefore be installed near to the mains socket-outlet, which should be
easily accessible.
If you are in any doubt about the mains lead, its plug or its connection, consult a competent electrician.
5V DC
500mA MAX
Wall-socket
13/18V DC
350mA MAX
A/V
SPDI
DIF
F
SPDIF
5V DC
1A MAX
ETHERNET
2
+12V DC
2.5A
1
12 V DC input
12 V power
supply unit
ENGLISH
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Installation
❖❖ Switching on for the first time
Make sure your TV is also switched on. About one minute after you connect your box to
the power supply, the front-panel indicators illuminate briefly, and then the standby (S)
indicator lights up green.
The First Installation Setup > Country screen appears.
Press U , D , L or R to highlight your country, then press OK.
The next screen is LNB Setup, followed by Default Transponder, Signal Test and, if an HD TV is
connected, HD TV Setup.
If you want to proceed to the next screen, using your box’s factory settings, press OK. Or,
press BACK to return to the previous screen.
Note
If you want to change specific settings on a setup screen, these are described on pages 35 and 36.
Then press OK to continue.
If First Installation Setup is successful, digital TV on channel position 3 appears on your TV.
If there is no signal, check your installation. Check all the connections are properly made.
See also Solving Problems on page 41.
❖❖ Switching between standby and On
◆◆
To put your box into standby, press the S button on your remote control or on
your box’s front panel.
◆◆
To take your box out of standby, press the S button on your remote control or
on your box’s front panel.
Power Saving - To save power and money, and to reduce greenhouse gas
emissions, when you are not using your box, please put it into standby mode.
Remember that your box also consumes less power in standby than when it is
fully On (see also page 3).
16
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Using your ViasatHD box
28/05/13 11:16 AM
Getting Started
❖❖ Using the Viasat Guide
Your box has an on-screen digital guide to your digital satellite services. It is designed to
help you get the most out of your box. You use it to:
◆◆
watch programmes and at the same time find out what is showing on other
channels, both now and later on;
◆◆
see on-screen TV programme listings seven days ahead using the EPG;
◆◆
order pay-per-view events using Ticket;
◆◆
set reminders for programmes you want to watch using the Planner;
◆◆
change settings on your box, including the Parental Control settings, to make
sure your box works how you want it to.
❖❖ Changing channel
You can change channel by using:
◆◆
the number buttons;
◆◆
the BACK button to watch the previously-viewed channel;
◆◆
the CH + and CH – buttons, or;
◆◆
one of the on-screen methods described in later sections.
❖❖ Unblocking a blocked channel
If you have used Parental Control to block any channels (see page 30), you cannot view
these channels without first entering your PIN code to unblock them. In addition, if you
have used Parental Control to set viewing restrictions based on age category ratings (see
page 31), programmes with an age rating at the same level as your setting (or above) will
be blocked.
If the following message appears when you change channel:
This channel is blocked. Please enter your PIN.
1.
Use the number buttons to enter the correct PIN code, then press OK.
2.
If you make a mistake, press L to delete a number.
If the PIN code is correct, the channel you want to watch appears.
If the PIN code is not correct, you will see a message to tell you.You can either try again,
or change channel to a channel that is not blocked.
Note
After you unblock a channel using your PIN code, you can change to another rated channel without
having to re-enter your PIN code.
If you change to a channel that has no rating, after two minutes you will have to enter your PIN code
again in order to watch a blocked channel.
ENGLISH
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Getting Started
❖❖ Changing the volume on your TV set
◆◆
To change the volume on your TV set, press VOL+ or VOL-
◆◆
To turn your TV’s sound on or off, press mute
To set up your remote control for your TV, see page 39.
❖❖ Using the channel banner
To display the channel banner, press OK.
Information about the programme on now appears.
◆◆
To display what programmes are on now on other channels, press L or R
◆◆
To display information about what’s on at different times, press U or D
◆◆
To display extra programme information, press i
(to remove the extra programme information, press i again)
◆◆
To remove the banner, press BACK
Note
This banner also appears briefly when you change channel. To set the length of time that the channel
banner remains on-screen, see page 33.
Watching a programme
If you see a programme you want to watch, press OK.
If the programme is on now, your box tunes to it; if it is on at a later time, you can choose
to set a reminder (see page 19).
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Getting Started
Setting a reminder
If you see a programme in the channel banner that you want to watch, but it is on at a
later time, press OK. On the programme-information screen that appears, ‘Reminder’ is
highlighted. Press OK again.
Your box sets a reminder for you. This means the programme is added to your Planner
(see page 26) and a reminder symbol (see page 20) appears on the channel banner, next to
the programme, to show you the programme has been added to your Planner.
When a programme with a reminder is about to start, a message is displayed to let you
know.
Notes
Some programmes may be ‘Ticket’ programmes, which means you need to purchase the programme
before you can watch it. If this is the case, you will see a message with the programme details and
purchase price. For more information, see “Ticket” on page 25.
If a reminder you set is for the same time as another reminder you have previously set, a message will
appear asking you what you want to do - see “Reminder conflicts” on page 27.
ENGLISH
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Getting Started
❖❖ Symbols in the channel banner and extra
information screens
The channel banner and extra information screens may include symbols giving particular
information about programmes.
Symbols
A
Explanations
Programme has no age category rating.
7+
Programme has an age category rating of ‘over 7’.
11+
Programme has an age category rating of ‘over 11’.
15+
Programme has an age category rating of ‘over 15’.
18+
Programme has an age category rating of ‘over 18’.
HD
This programme is broadcast in high definition.
D
D+
This programme is broadcast with Dolby Digital audio.
This programme is broadcast with Dolby Digital Plus audio.
A reminder is set for this programme.
❖❖ Changing the audio and/or subtitle language
You can change the audio and/or subtitle language for the programme you are watching,
depending on the choices available.
◆◆
To display the audio/subtitle pop-up menu, press OPTIONS.
◆◆
To choose audio or subtitles, press U or D.
◆◆
To change the language setting, press L or R.
◆◆
To save any changes, press OK.
◆◆
To hide the pop-up menu, without saving any changes, press OPTIONS again.
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Viasat EPG
❖❖ Using the EPG
The EPG (Electronic Programme Guide) can display listings of all programmes available
on all channels for the next seven days.You can also access other features, such as Viasat
Ticket and your box’s settings menus, from the EPG Home screen.
To display the Main menu, press MENU on your remote control.
◆◆
Press L or R to highlight the feature you want, then press OK.
◆◆
If a feature contains further choices, press U or D to select them. For example,
you can choose to view listings of different types of TV channels or programmes,
as well as the ‘All Channels’.
◆◆
To close the menu, press BACK.
TV programme listings
When you are viewing TV programme listings, the start times and the day are shown at
the top. The currently tuned channel is shown in the bottom left-hand preview window.
To see what programmes are on at different times, press L or R.
◆◆
To move through the list of channels, press U or D.
◆◆
You can use the CH + (page up) and CH – (page down) buttons on your
remote control to see the previous or next section of the channel listing.
ENGLISH
◆◆
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Viasat EPG
◆◆
Use the F (+24 hours) and G (–24 hours) buttons on your remote control to
move forward and backwards by 24 hours through the listings.
◆◆
To remove the EPG, press MENU again.
Watching a programme now
◆◆
To show in the preview window a programme that is on now, highlight it, then
press OK.
◆◆
To watch the programme that is on now, and remove the EPG, press OK again.
Setting a reminder
◆◆
If the highlighted programme is on later, you can press i or OK to display extra
programme information.
◆◆
‘Reminder’ is highlighted. Press OK again.
Your Planner appears, showing the programme you have just added (see page 24).
A reminder symbol will also appear next to the programme’s title in the EPG.
◆◆
To re-display the EPG screen, press BACK.
Notes
Some programmes may be ‘Ticket’ programmes, which means you need to purchase the programme
before you can watch it. If this is the case, you will see a message with the programme details and
purchase price. For more information, see “Ticket” on page 25.
If a reminder you set is for the same time as another reminder you have previously set, a message will
appear asking you what you want to do - see “Reminder conflicts” on page 27.
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VOD
❖❖ Video on demand (VOD)
If you have connected your box to the Internet (see page 15), you can download and view
additional programmes whenever you want. Some programmes are free to download;
others are chargeable and the cost will appear on screen. The charges for any programmes
you purchase will also be shown on your subscriber invoice.
To use VOD, press MENU and then use L or R to select one of the four VOD services:
‘Viaplay’, ‘Viasat Film’, ‘Videostore’ or ‘Play Channels’.
Choosing a programme to download
Use U D and OK to choose a category and sub-category, until a list of available
programmes appears.
Highlight the programme you want to view and press OK. If there is a charge to download
the programme, you must first confirm your purchase by entering your PIN code.
Note
If you have already downloaded the programme, you will see a message telling you that it is ready to
play back.
Depending on your VOD settings, the programme may start playing back automatically, or
you may see a reminder that the programme is ready to play back.
You can see the status of programmes that you have downloaded, or are currently
downloading, in your Planner (see page 26).
Promo Link programmes
The list of promoted programmes appears on screen.
ENGLISH
To the right of the normal category list on the VOD screen, there are links to other lists
of programmes that may be of interest to you. Use L R and OK to highlight and select
the link you want.
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VOD
Searching for programmes to download
If you want to search for programme titles in all categories, or in a particular category, you
can press yellow to display the Search screen from any VOD screen.
Use the numbers on your remote control to enter text (maximum 15 characters) that
you want to include in your search, then press OK.
You will see a list of programme titles containing your search text or, if none are found, a
message to this effect will appear on screen.
Select a programme to view, as previously described. Or, to begin a new search, press
yellow.
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Viasat Ticket
❖❖ Ticket
You can use your remote control to order movies, sports and adult programmes through
Ticket.
When ordering, you must specify the Ticket programme you want to view. Currently, after
you have ordered the programme, you can access the Ticket channel at any time from
10 am on the day the programme is broadcast until 10 am the following day.
To view the Ticket screen, press MENU.
Press L or R to highlight Extras, and then press U to select TICKET. Press OK.
You can view Ticket programme listings in the same way as on other EPG screens.
Purchasing a Ticket programme
You can order a Ticket programme to watch as follows:
1.
Use the arrows to highlight a programme.
2.
To display extra programme information, press i.
Information about the Ticket programme you have selected will then be
displayed, including the start time and purchase price.
To remove the information and re-display the Ticket screen press BACK, or
proceed to step 3.
3.
If the programme is on now, ‘Watch’ is highlighted (if the programme is on later,
‘Reminder’ is highlighted). Press OK to continue.
If you have used Parental Control (see page 29) to set viewing or purchase restrictions,
you may need to enter your PIN code.
4.
If you need to enter your PIN code, use the number buttons to enter it.
Notes
As an alternative to using the Ticket listings, you can use the EPG (see page 21) or channel banner
(see page 18) to choose a Ticket programme.
If an error message appears, telling you that you cannot purchase a Ticket programme, refer to
‘Solving Problems’ on page 41.
ENGLISH
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Your Planner
❖❖ Using your Planner
Your Planner helps you plan all your TV viewing. It shows all the recorded programmes,
booked reminders, and downloads on separate tabs.
Reminders & Booked Events
To view your Planner, press PLANNER on your remote control.
◆◆
Press L or R to highlight ‘Booked’.
◆◆
Press U or D to highlight the event you want.
◆◆
To see the reminder’s information screen, press i or OK. On this screen you can
cancel the reminder, if you wish, by pressing OK. Or, press BACK to return to
your Planner.
◆◆
To delete a highlighted reminder from your Planner, press red.
◆◆
To remove the Planner, press BACK.
Notes
The maximum number of reminders you can set is 100.
If there are many reminders listed in your Planner, you can press CH + or CH – to see the previous
or next section of the listing.
Schedule changes
If the start time of a programme changes, your Planner may be automatically updated. So, if
you have set a reminder for a programme, you still see the reminder when the programme
is about to start.
However, it is not possible to guarantee that all changes to the EPG will be updated in
time. The programme will then be removed from your Planner and you will need to set a
new reminder.
Watching a programme when you see the reminder
Shortly before a programme for which you have set a reminder is due to start, your
Planner displays a reminder message on your TV screen.
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Your Planner
◆◆
To accept the reminder, press blue.Your box will change channel (if required)
automatically at the programme’s start time.
◆◆
To cancel the reminder and carry on watching the programme you are already
watching, without changing channel, press red.
Notes
In order for reminders to be displayed, your box must be switched on and you must be watching TV.
You can change the setting for when the reminder appears (see page 33).
Reminder conflicts
If a programme you have selected for a reminder starts at the same time as a previously
set reminder, a message will appear asking you what you want to do. Press U or D to
highlight a programme.
◆◆
To cancel the programme you have just selected, but keep the previously set
reminder(s), press BACK.
◆◆
To delete the reminder for the highlighted programme, press OK.
Reminder overlap
If a reminder you set occurs during a programme for which a reminder is already set, a
message will appear asking you what you want to do.
◆◆
To cancel the programme you have just selected, but keep the previously set
reminder(s), press BACK.
◆◆
To keep all reminders in your Planner, press OK.
Programme downloads
ENGLISH
Your planner also shows the list of programmes that have already been downloaded and
stored on your memory (under Downloads), or are currently being downloaded (under
Downloading).
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Settings
❖❖ Settings menus
You use these menus to, for example:
◆◆
control who can watch or purchase certain programmes;
◆◆
change the language and subtitle settings;
◆◆
change the TV settings;
◆◆
change your box’s installation settings;
◆◆
view diagnostic information about your box;
◆◆
test the incoming signal from the satellite.
Note
You may need to view diagnostic and incoming-signal information about your box, for example, if a
customer service advisor asks you to.
To display the main Settings menu:
1.Press MENU on your remote control.
2.Press L or R to highlight Settings, then press OK.
3.Press D or U to highlight the menu item you want, then press OK.
Note
Before you can use the Parental Control and System Setup menus, your smart card must be inserted
in your box, and you must also enter your PIN code (see page 29).
Using the menu screens:
◆◆
On the menu screens, you mainly use U or D to highlight the setting you want
to change, and then press L or R to display the available options. On some
screens, however, you press OK or use the number buttons to change a setting
or enter values.
◆◆
While you are using a menu, you can press blue to apply any changes you make.
◆◆
Or, press red to cancel any changes and return to the previous menu.
◆◆
To cancel any changes press BACK.
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Settings
❖❖ Parental Control
You use the Parental Control menu to:
◆◆
block channels
◆◆
set viewing restrictions based on a programme’s age rating
◆◆
set purchase restrictions, and whether your PIN code is needed to purchase payper-view events
◆◆
change your age PIN code
◆◆
change your purchase PIN code
About your PIN code
When you first use your box, your PIN code is 0000. In order to make your PIN code
secret, you should change it to another number that you will find easy to remember, but
difficult for others to guess (see page 32).
Entering your PIN code
There are several occasions when you may see a pop-up message asking you to enter your
PIN code, for example, before:
◆◆
using the Parental Control and System Setup menus
◆◆
being able to watch a blocked channel
◆◆
making a pay-per-view purchase
In all cases, use the number buttons to enter your age PIN code (stars appear in place of
the actual digits), then press OK.
If you make a mistake while entering the PIN code, press L to delete one or more digits.
If you submit an incorrect PIN code, you will see a message asking you to try again.
How to change the Age PIN (PIN 1)
1.
Go to Settings > Parental Control.
2.
Log in to Parental Control with PIN 1. It is 0000 by default.
3. 4.
Use D or U to select Control Settings.
Select the age from which you want Age PIN protection.
5.
Go to Change Age PIN - PIN 1 to edit the PIN.
How to enable and change the Purchase code (PIN 2)
Go to Settings > Parental Control.
2.
Log in to Parental Control with PIN 1. It is 0000 by default.
3. 4.
Use D or U to select Control Settings.
Select enable Purchase PIN to ‘On’
5.
Go to Change Purchase PIN - PIN 2 to edit the PIN. The default code is 0000.
ENGLISH
1.
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Settings
Blocking channels
The Channel Block screen lets you block certain channels.
1.
From the Parental Control menu, highlight ‘Channel Block’, then press OK.
2.
From the list of channels, use U or D to highlight a channel you want to block or
unblock, then press OK. The channel’s status changes accordingly.
Notes
To view the previous or next group of channels, press CH + or CH –.
To sort the channel list, press yellow, highlight the category of channels you want to see (All
channels/Entertainment/Movies/Music/News/Sports) using U or D then press OK.
3.
Repeat step 2 as many times as you want.
4.Press blue to apply changes.
If you press red after making changes, a pop-up message asks if you want to save the data.
Highlight Yes or No and press OK.
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Settings
Setting viewing restrictions
The Control Settings screen lets you set an age limit, so that people who do not know
the PIN code (for example young children) cannot watch programmes that have an age
category rating that is older than the level you have set.
For example, if you choose ‘11+’, then programmes rated for viewers 11 years old or
older will be blocked, and you will need to enter your PIN code to watch them. Parental
Rating levels work only if the broadcaster provides rating category information. Viasat is
not responsible for broadcasters providing incorrect age rating information.
For more information, see “Symbols in the channel banner and extra information screens”
on page 20.
Note
The standard setting (A) means that all programmes can be viewed, including those with age
restrictions.You may need to change this to another setting.
On this screen you can also choose whether or not you need to enter your PIN code
in order to purchase pay-per-view events. Furthermore, you can choose the maximum
amount that you would be willing to spend on a single pay-per-view event.
To use this screen:
1. From the Parental Control menu, highlight ‘Control Settings’, then press OK.
2.Use L or R to display the age rating category you want to restrict (A, 7+, 11+,
15+ or 18+).
When you restrict an age rating category, all the age rating categories above it are
automatically restricted.
3.Use U or D to highlight any other settings you want to change.
Use L or R or the number buttons to make changes.
5.Press blue to apply changes.
If you press red after making changes, a pop-up message asks if you want to save the data.
Highlight Yes or No and press OK.
ENGLISH
4.
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Settings
Changing your PIN code
You can change your PIN code to another number that you find easy to remember. If you
forget your PIN code, call customer service for advice.
To change your PIN code for age restriction
1.
From the Parental Control menu, enter your existing age PIN and press OK.
2.Use U or D to highlight ‘Change age PIN - PIN1’, then press OK.
The Change Age PIN - PIN1 screen appears.
3.
Use the number buttons to enter a new 4-digit PIN code of your choice (stars
appear in place of the actual digits).
4.
Use the number buttons to enter your new 4-digit PIN code again, for
confirmation.
If you make a mistake while entering the PIN code, press L to delete one or
more digits.
5.Press blue to apply changes, or press red to cancel and return to the previous
menu.
If you pressed blue, but the PIN codes entered in steps 2 and 3 were not the
same, you see an error message.
If you correctly entered the PIN codes, your box displays the Parental Control menu.
To change your PIN code for purchase restriction
1. From the Parental Control menu, enter your existing age PIN and press OK.
2.Use U or D to highlight ‘Change Purchase PIN - PIN2’, then press OK. The
‘Change Purchase PIN - PIN2’ screen appears.
3. Follow steps 3 to 5 in the above section to set your new Purchase PIN.
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Settings
❖❖ User Setup
You use the User Setup menu to:
◆◆
choose languages for the EPG menus, audio and subtitles.
◆◆
change the channel banner duration, and how reminders function.
◆◆
change your box’s screensaver settings.
◆◆
manage your favourite channels
For information on how to use the menu screens, see page 28.
Choosing languages
The Language screen lets you choose:
◆◆
EPG Language - your choice of language for all the EPG menus and screens.
◆◆
Audio Language 1 & 2 - your first and second language choices for programmes
that are broadcast with more than one audio soundtrack.
◆◆
Subtitle Language 1 & 2 - your first and second language choices for subtitles,
when programmes are broadcast with subtitles in more than one language.
Changing banner and reminder settings
The Banner & Messages screen lets you change the:
◆◆
Banner Duration setting - how long the channel banner remains on-screen
(between 1 second and 60 seconds).
◆◆
Reminder Auto Tune setting - whether or not your box tunes to a channel
automatically when a reminder occurs.
◆◆
Reminder Notification setting - how long before a programme, for which you
have set a reminder, the reminder message appears (between 1 minute and 15
minutes).
Changing screensaver settings
The Screen Saver menu lets you choose the type of screensaver image your box displays
on the TV screen, after a certain period of inactivity. Or, you can choose to disable this
feature.
The screensaver ends when you press any button on your remote control.
Note
The screensaver feature will not start while you are watching a TV programme, when no menus are
on-screen.
Use L or R to change the type of screensaver you want (Bouncing Image or Random
Lines), or Disable, then press OK.
Use L or R to change how long your box waits before activating the screensaver feature
(between 1 minute and 60 minutes).
ENGLISH
Press D to highlight the Wait setting.
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Settings
You can preview the screensaver by pressing yellow. To re-display the menu screen, press
any button.
Press blue to apply changes, or press BACK to cancel and return to the previous menu.
Managing favourite channels
The Manage Favourite screen allows you to choose up to 100 favourite channels from the
full list.
Use U or D to highlight a channel you want as a favourite, then press OK. The channel’s
state changes accordingly.
Note
To view the previous or next group of channels, press CH + or CH –.
To sort the channel list, press yellow, highlight the category of channels you want to see
(All channels, Entertainment, Movies, Music, News, Sports) using U or D then press OK.
After you have chosen and saved some favourite channels, you can reorder them by first
pressing the green button. Highlight the channel you want to move then press OK. Use
U or D to choose a new position, and press OK again. The list updates.
Press blue to apply changes (you may also have to confirm the changes by pressing OK).
If you press red after making changes, a pop-up message asks if you want to save. Highlight
Yes or No and press OK.
❖❖ System Setup
You use the System Setup menu to:
◆◆
change your box’s installation settings
◆◆
change the TV settings
◆◆
choose your preferred audio output format, and adjust the audio delay setting
◆◆
reset your box to the factory default settings
Changing installation settings
Default Transponder
Default values are already entered on this screen; under normal circumstances you do not
need to change these. If you change your satellite dish installation, you may need to change
the values so that your box can tune to all the satellites available.
◆◆
Use the number buttons to enter the frequency (GHz) and Symbol Rate
(ksymbol/s)
◆◆
Select the polarization (Horizontal or Vertical)
◆◆
Select the FEC (1/2, 2/3, 3/4, 5/6 or 7/8)
Press blue to apply changes, or press red to cancel and return to the previous menu.
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Settings
Note
If you change these settings you must then test the incoming signal, by selecting ‘Signal Test’ from the
main Settings menu (see page 28).
LNB Setup
Default values for a standard Universal LNB are already entered on this screen; under
normal circumstances you do not need to change these. If you change your satellite
dish installation, you may need to change the values so that your box can tune to all the
satellites available.
Universal LNB
◆◆
Select the number of LNBs (1 or 2)
◆◆
Use the number buttons to enter the Low Band LO (Local Oscillator)
Frequency and High Band LO Frequency (GHz)
◆◆
If you have 2 LNBs, you can select which satellite is connected to DiSEqC port A
or B (Thor or Astra 4A). The other port setting changes automatically.
SatCR LNB
◆◆
Select a User Band number for Input 1 (UB 1, UB 2, UB 3 or UB 4)
Press blue to apply changes, or press red to cancel and return to the previous menu.
Notes
It is important that, while you are configuring your box for a SatCR (Satellite Channel Router)
installation, any other installed boxes (on the same SatCR LNB) must be disconnected from the mains
power supply, and must be assigned to a different User Band (UB) number.
If you change these settings you must then test the incoming signal, by selecting ‘Signal Test’ from the
main Settings menu (see page 28).
Installing free-to-air channels
To install satellite free-to-air channels, go to Settings > System Setup > Free-To-Air
channels > Satellite Free-To-Air. On this screen:
◆◆
Use U or D to highlight ‘Satellite scan’ and press OK.
◆◆
On the screen that pops up, either select a satellite and transponder from
the available list and press green (recommended), or press blue to enter the
satellite and transponder details manually.Your box starts scanning for all the
available free-to-air channels. Please note that this scan may take a few minutes
to complete.
ENGLISH
*DiSEqC™ is a trademark of Eutelsat.
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Settings
◆◆
Once the scan is complete, a list of all available TV and radio channels appear on
your screen. To select your preferred channels, use U or D to highlight them and
press OK. To select all the available channels, press green and then press OK.
Press red to clear all the highlighted channels.
◆◆
To save the selected channels, you can either press yellow to replace all existing
free-to-air channels, or blue to append the new channels to your existing
channel list.
◆◆
Press back to exit the menu.
To delete any free-to-air channel, go to Settings > System Setup > Free-To-Air channels >
Satellite Free-To-Air. On this screen :
◆◆
Use U or D to highlight ‘Delete Channels’ and press OK. From the list of
channels that appears, use U or D to highlight the channel you want to delete
and press OK to select it. Press red to delete the selected channel.
◆◆
To delete all the channels, use U or D to highlight ‘Delete All Channels’ and
press OK. In the screen that pops up, use U or D to highlight Yes and press OK
to confirm the deletion.
SCART Setup
You use this screen to choose the type of video signal that is output on the mini DIN
connector (marked A/V on your box’s rear panel).
◆◆
Select the TV SCART output you want (RGB or Composite).
Resolution Setup
You can use this screen to choose the video resolution that is output from your box’s
HDMI connector (only if an HD TV is connected).
◆◆
Select the resolution you want (720p or 1080i)
Note
After you press blue, your box temporarily changes the resolution.You must confirm the change
within 30 seconds. Highlight APPLY or CANCEL then press OK.
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Settings
Changing TV Settings
You use the TV Setup screen to choose how your box displays video on your TV.
◆◆
Select the TV Type (HD or SD) (only if an HD TV is connected)
◆◆
Select the Aspect Ratio (4:3 or 16:9)
4:3 is for ‘standard’ TVs; 16:9 is for ‘widescreen’ TVs
◆◆
If you selected 4:3 above, choose how 16:9 widescreen transmissions display on
your TV:
Letter Box - the whole of the transmitted video is visible, with black horizontal
bars above and below
Pan Scan - only the centre portion of the transmitted video fills the screen
◆◆
If you selected 16:9 above, choose how 4:3 standard transmissions display on
your TV:
Stretch - the transmitted video is stretched horizontally to fill the screen
Pillar Box - the whole of the transmitted video is visible, with black vertical
bars to the left and right
Choosing audio settings
The Audio Setup screen lets you choose:
◆◆
your preferred S/PDIF Output (Dolby Digital 5.1 or PCM)
This setting controls the digital-audio output from the connector marked SPDIF. Select
‘Dolby Digital 5.1’ if your equipment has Dolby Digital decoding capabilities. The setting
‘PCM’ is for digital stereo sound.
Note
Dolby Digital audio is available only on some programmes. If Dolby Digital audio is not available, the
audio output will be digital stereo.
◆◆
a Time Delay setting (between 0 ms and 300 ms)
If you have an HD TV, and you connect a separate audio system to the SPDIF connector
on your box, you may have to adjust the Time Delay setting.
This is because the length of time your HD TV takes to display the video information may
be slightly greater than the time taken for the audio signal to reach the loudspeakers. In
this case, you would hear someone speaking just before his/her lips moved. To correct this
situation, a delay must be added to the audio signal, until it is “in sync” with the on-screen
video.
ENGLISH
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Settings
VOD Settings
You use the VOD settings to manage the downloaded VOD programmes. The available
settings are:
◆◆
Remind me when ready to play
◆◆
Playback automatically
◆◆
Don’t allow viewing while downloading
IP Settings
IP Settings allow you to make advanced network installation.
Format USB drive
This menu allows you to delete all the downloaded VOD programmes from the memory.
Restoring factory default settings
If you want to restore your box’s factory default settings, highlight this option on the
System Setup menu and press OK.
If you are sure that you want to continue, highlight ‘Yes’ and press OK.
Or, to cancel, highlight ‘No’ and press OK.
If you choose ‘Yes’, you must now turn off the 12 V power supply to your box, then turn
it on again. Wait for your box to restart, until the First Installation Setup > Country screen
appears (see page 16).
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Settings
❖❖ Setting up your remote control for your TV
You can set up your remote control to operate the basic features of your TV. This enables
you to control your TV and your box with just one remote control.
Code search
To program your remote control to operate your television, you must first use the remote
control to find the four-digit code that corresponds to your television brand. During this
code search you will run through every available code in the remote control’s library.
To search for your television code:
1.
Make sure that your television is switched on.
2.
Press the TV button on your remote control and release it.
3.
Press and hold down OK and S, until the red LED under the TV button blinks
twice.
4.
Use the number buttons to enter 9 9 1. The red LED under the TV button
blinks twice.
5.
Aim the remote control at your television and press S.
6.
Aim the remote control at your television and press CH + repeatedly, until
your television turns off (each time you press CH + the remote control sends a
POWER (TV off) signal using the next TV code contained in the remote control’s
library).
You may have to press CH + many times (up to 150 times). The code search can
take up to 15 minutes. If you skip a code, you can search through the previous
code(s) by pressing CH -.
Remember to keep pointing the remote control at your television during the
code search.
7.
As soon as the television switches off, press OK to store this code. The red LED
under the TV button blinks twice.
8.
Once it is set up, you can switch the remote control to operate your TV by first
pressing the TV button. To switch back to operating your box, press the VIASAT
button.
Code blink out
Once you have found the correct code, you can use your remote control to perform a
‘code blink out’ to determine what this code is.
Press the TV button on your remote control and release it.
2.
Press and hold down OK and S, until the red LED under the TV button blinks
twice.
3.
Use the number buttons to enter 9 9 0. The red LED under the TV button
blinks twice.
ENGLISH
1.
4.Press 1 and count the LED blinks.
5.Press 2 and count the LED blinks.
6.Press 3 and count the LED blinks.
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Settings
7.Press 4 and count the LED blinks. Now you have found the 4-digit code.
If, during step 4, 5, 6 or 7, the LED does not blink at all, the code digit is 0.
8.
For future reference, write down the code in the space provided in the remote
control battery compartment.
Using the TV code table
If, after performing a code search, your remote control still does not operate your
television, you may be using the wrong code. Try repeating the search again to locate the
correct code. If this fails, you can use the TV code table available for download from the
Viasat web site.
1.
Download the TV code table from the Viasat web site (www.viasat.se/tvcode),
find the brand of your television in the TV code table and select the first 4 digit
code in the list.
2.
Make sure your television is fully on (not in standby), and then press the TV
button on your remote control and release it.
3.
Press and hold down OK and S, until the red LED under the TV button blinks
twice.
4.
Use the number buttons to enter the 4-digit code for your television (the TV
button will blink twice after you have entered the fourth digit).
5.Press S to see if you are able to switch off your television.
If your television does not respond, repeat steps 1 to 5 with each code listed for
your brand. If none of the codes operate your television, or if your brand is not
listed, retry the code search described on page 39.
6.
Switch your television back on by pressing a number button (or CH +) and
check if all the functions are working correctly.
7.
For future reference, write down the code in the space provided in the remote
control battery compartment.
Resetting your remote control
To clear all the settings you have made to your remote control and apply the factory
defaults:
1.
Press and hold down OK and S, until the red LED under the TV button blinks
twice.
2.
Use the number buttons to enter 9 8 1. The red LED under the TV button
blinks twice.
The factory default values are applied to your remote control.
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Solving Problems
❖❖ Error messages
If there is a temporary problem with a channel you are watching, you may see an error
message on your TV screen. If this happens, you can still change channel, in the usual way,
to a channel that is not experiencing problems.
❖❖ On-screen messages
If one of the following messages appears on your TV screen, make a note of the number
that appears with the message (for example, 01). If you need to call customer service for
assistance, please have the number handy so they can help you as quickly as possible.
Message
Possible cause
Suggested solution
Please insert your Viasat
There is no Viasat
viewing card in the smart viewing card in the smart
card slot. For instructions card slot in your box.
please refer to your user
manual.
Insert your Viasat viewing card in the smart card
slot.
Your viewing card is
invalid or inserted in the
wrong direction. For
instructions on how to
insert you Viasat card
please refer to your user
manual.
Your box cannot
recognise your Viasat
viewing card.
Check it is the correct Viasat viewing card. Check
it is in the right way up. Check that your card is
not damaged.
This service is not
included in your
subscription.
Please call customer
service to purchase.You
may need to update your
subscription, or there
may be an unexpected
problem with your
subscription.
Please call customer service to upgrade your
subscription.
Transmission error in
your smart card. Please
call customer service to
purchase.
Your smart card has
developed a problem.
Call customer service for assistance.
Welcome to Viasat.You
need to activate your
subscription to get
access to your channels.
Please call customer
service to activate.
This is normal prior to
the smart card’s first
authorization.
To activate your subscription, call Viasat’s
interactive telephone service using the number
appropriate for your country:
Sweden 0771 52 20 00
Norway 8005 3020
Denmark 7012 1151
Finland 09 4249 7700
You will need your Viasat smart card ID and box
ID. These are displayed on the Diagnostics screen.
To view the Diagnostics screen, see “Settings
menus” on page 28.
ENGLISH
Your Viasat card ID
and box ID (STB serial
number) can be found on
the Diagnostics screen.
If the problem continues, call customer service for
assistance.
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Solving Problems
Message
Possible cause
Suggested solution
This service is not
available in your region.
The channel is not
available in your region.
You cannot watch this channel. Select a different
channel to watch.
It is not possible to
purchase this event.
You cannot purchase
Ticket channels between
8.00-10.00.
Please try again later.
Purchase not possible.
A problem occurred
Please call customer service for assistance.
while you were trying to
purchase the programme.
You are not authorized
to watch this channel
on this receiver. Wrong
smart card for this
receiver. To use this card
in this receiver please
call the number for your
country.
You have more than
one Viasat box and have
inserted the wrong smart
card for this box.
Insert the right smart card for this box.
If the problem continues, call Viasat’s interactive
telephone service using the number appropriate
for your country:
Sweden 0771 52 20 00
Norway 8005 3020
Denmark 7012 1151
Finland 09 4249 7700
You will need your Viasat smart card ID and box
ID. These are displayed on the Diagnostics screen.
To view the Diagnostics screen, see “Settings
menus” on page 28.
Your Viasat card ID
and box ID (STB serial
number) can be found on
the Diagnostics screen.
You cannot purchase this
event using your receiver.
Please call customer
service to purchase this
event.
A problem occurred
Please call customer service for assistance.
while you were trying to
purchase the programme.
This card is not valid any
more. Please use you
new Viasat viewing card.
You have inserted an old
or invalid smart card.
Insert the your new Viasat smart card.
Preparation of the new
card - please wait.
You have only just
inserted your new Viasat
smart card into your
box and your card is still
being checked.
Initialisation and authorisation may take up to 5
minutes. Please wait.
You have only just
inserted your new Viasat
smart card into your
box and your card is still
being authorised.
Initialisation and authorisation may take up to 5
minutes. Please wait.
Unviewable service waiting for approval.
Your box is attempting
to gain approval for the
selected service.
Wait for your box to resolve the problem; if it is
not resolved call customer service for assistance.
Please call customer
service.
An unknown error has
occurred.
Please call customer service.
Inserted card is being
initialised - please wait.
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If the problem continues, call customer service.
If the problem continues, call customer service.
If the problem continues, call customer service.
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Solving Problems
❖❖ General Problems
If you are experiencing difficulty with your box, check the troubleshooting table below –
this may provide the answer you are looking for.
Problem
Possible cause
Suggested solution
Your box doesn’t seem
to be working, and there
are no lights on the front
panel.
Your box is not receiving
power.
Make sure the lead from the 12 V power-supply
unit is properly plugged into your box. Check that
the 12 V power-supply unit is properly connected
to the mains supply, and that the mains supply is
switched on.
Check that the mains wall socket has power (try
plugging in a lamp). If it is OK, there may be a
problem with your box or the 12 V power-supply
unit.
Your box doesn’t seem
to be working, and the
front-panel standby light
is red.
Your box is in standby.
Press S on the front panel, or S on your remote
control.
Your box doesn’t seem
to be working, and the
front-panel standby light
is green.
Your box is not correctly
connected to your other
equipment, or your
other equipment is not
correctly set up.
Check that all the connections are properly
made.*
Your TV is not switched
to show digital satellite
channels.
If your box is connected to your TV via a SCART
to mini-DIN lead, try selecting the appropriate AV
channel on your TV.
Check that your TV is plugged into the mains and
that it is switched on.
* Before you check connections between your equipment, make sure you disconnect
all your equipment from the mains supply. When you have finished checking and making
connections, safely reconnect all the equipment to the mains supply (see page 15).
ENGLISH
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Solving Problems
Problem
Possible cause
Suggested solution
Your box does not
display any digital TV
channels on your TV.
You may also see the
on-screen message “No
Signal”.
There is a problem with
the satellite signal.
Check that the lead from your satellite dish is
correctly connected to your box.*
Check that your satellite dish and LNB(s) are
correctly set up and directed towards the correct
satellite(s) (see page 11).
Check that nothing is blocking your satellite dish,
for example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather;
try again later. If adverse weather conditions
cause your dish and/or LNB(s) to move, you
may need to re-adjust them (see the information
supplied with this equipment).
Your remote control isn’t
working.
High-definition video
does not appear
correctly on your HD TV.
The audio and video are
out of sync.
Something is between
the remote control and
your box.
Make sure you point your remote control directly
at your box and that nothing is between it and
your box. The indicator light on your box’s front
panel should flash each time you press a remote
control button.
The batteries are flat or
inserted the wrong way
round.
Check the batteries and replace them if
necessary.
The video resolution that
is output from your box’s
HDMI connector may
not be suitable for your
HD TV.
Change the video resolution to obtain improved
picture quality (see page 36).
If you have an HD TV, and
you connect a separate
audio system to the
SPDIF connector on
your box, you may have
to adjust the audio delay
setting.
Change the audio delay setting until the audio and
video are in sync (see page 37).
Also check your HD TV’s picture settings.
You’ve forgotten your
PIN code.
Call customer service for advice.
You have received a new
smart card but you don’t
know how to activate it.
Follow the instructions on ‘Inserting your smart
card’ on page 10.
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Specification
Due to continued product improvement, this specification may change without notice.
General
Power-supply unit electrical rating:
100-240 V 0.8 A 50 / 60 Hz
Weight:
1.6 kg (packed, including accessories)
Dimensions (W x H x D):
165 mm x 121 mm x 37 mm
Operating temperature range:
0 °C to +40 °C
Storage temperature range:
–20 °C to +60 °C
Rear-panel connectors
DC IN:
12 V DC 2.5 A
USB 2.0 type ‘A’ (1A max)
USB 2.0 type ‘A’ (500mA max)
ETHERNET:RJ-45
HDMI:
High-Definition Multimedia Interface
SPDIF:
Digital-optical audio output
AV OUTPUT: 9-pin Mini-DIN for analogue Audio & Video
SAT IN:
IEC 60169-24 F-type female
Side-panel connector
Smart card slot
HDMI, the HDMI Logo and High-Definition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing LLC.
Manufactured under license from Dolby Laboratories. Dolby and the
double-D symbol are trademarks of Dolby Laboratories.
The “HD TV” Logo is a trademark of EICTA.
Declaration of Conformity No. 6405
Trademark of the DVB - Digital Video Broadcasting Project
ENGLISH
Pace plc hereby declares that this set-top box is in compliance with the essential
requirements and other relevant provisions of the following Directives:
– 2009/125/EC (ErP Directive);
– 2006/95/EC (LVD Directive);
– 2004/108/EC (EMC Directive);
– 1999/5/EC (R&TTE Directive).
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End User Licence Terms
The Product to which this documentation relates (the “Product”) incorporates software which is owned by Pace plc (or its
licensors). Before using the Product please read the End-User Licence Conditions detailed below. If you do not agree to the
terms and conditions of the End-User Licence please do not proceed to use the Product – repack the Product unused and
return it to your supplier who will refund the amount you paid for it to you.
1.Definitions
The following expressions have the meanings given here:
“Pace” means Pace plc, being either owner of all intellectual property rights in the Software, or having the right to grant
licences for the use of the Software.
“Software” means the software applications, utilities and modules embedded within the Product.
“Product” means the equipment or appliance to which this documentation relates and which incorporates the
Software.
“Viasat” means Viasat AB, being the commercial broadcaster whose broadcasts this product has been designed to
receive.
2.
Licence Grant, Conditions and Restrictions
(a) Pace grants you a non-exclusive, world-wide (subject to export controls), non-transferable (except as permitted by
2(b) below), royalty free licence to use the Software upon and with the Product.
(b) You may not transfer any of your licence rights in the Software without the written consent of Pace and if consent is
provided then the Software shall only be transferred in conjunction with the transfer of the Product and provided that
the transferee has read and agreed to accept the terms and conditions of this licence.
(c) You must ensure that the copyright, trademark and other protective notices contained in the Software are maintained
and not altered or removed and that all such notices are reproduced and included in any copy of the Software.
(d) The Software provided hereunder is copyrighted and licensed (not sold). Pace especially does not transfer title or any
ownership rights in the Software to you. The Software provided hereunder may contain or be derived from portions of
materials provided to Pace under licence by a third party supplier.
(e) Except as authorised above or expressly permitted by statute you may not: use the Software in conjunction with any
other computer hardware other than the Product; copy all or part of the Software; incorporate all (or any of) the
Software into other programs developed by (or on behalf of) you and/or used by you; reverse engineer, decompile or
disassemble the Software; make the Software available, or permit its redistribution, for use with any other computer
hardware than the Product; rent, lease, gift, loan, sell, distribute or transfer possession of the Software in whole or in
part.
(f) You will grant to Pace and/or Viasat, access to your Pace/Viasat digital decoder product, to enable Pace and/or Viasat to
upgrade, service and otherwise adapt the Software in such decoder, by (for example) remote downloading of updated
Software.
3.Termination
This licence is effective until terminated.You may terminate the licence by destroying the Software (and all copies
thereof). This licence will terminate automatically without notice if you fail to comply with any of its provisions. Upon
termination you must destroy the Software (and all copies thereof).
4.Disclaimer
(a) The Software is (to the extent permitted by law) supplied “as is” and Pace and its suppliers expressly exclude all
warranties, express or implied, including (but not limited to) warranties of satisfactory quality, fitness for purpose and
non-infringement (save to the extent that the same are not capable of exclusion at law).
(b) In no circumstances will Pace be liable for any direct, indirect, consequential, or incidental damage (including loss of
profits, business interruption, loss of data or the cost of procurement of substitute goods, technology or services)
arising out of the use or the inability to use the Software (save to the extent that such liability is not capable of
exclusion at law).
5.General
(a) This End User Licence will be governed by the laws of Sweden and the User may only bring claims in the Swedish
Courts and Pace shall be entitled to bring a claim in the courts of any jurisdiction.
(b) The above terms and conditions supersede any prior agreement, oral or written, between you and Pace relating to the
Software.
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Software Licences
Open Source Software
The software contained in this product may be covered by certain components consisting of free
software or open source software, which are subject to either:
(i) the GNU General Public Licence (“GPL”);
(ii) the GNU Lesser General Public Licence (“LGPL”).
In compliance with the GPL and LGPL Pace makes the source code of the open source software,
libraries and associated utilities it uses, together with its modifications (if any), available to the public
in source code form at:
http://www.pace.com/opensource/request.
You are free to use, modify and distribute the open source software and any modifications as long as
you comply with the terms of the GPL or LGPL referred to above.
Open Source Licences
The software contained in this product may be covered by certain components consisting of free
software or open source software. A list of these components and a copy of the relevant copyright
notices and licence term notices that are required by such licences are available at this web page:
http://www.pace.com/opensource/license
This list may change from time to time and may depend on the model of product or the version of
software you have received. If you are unable to access this web page and wish to have a copy of this
list, please contact the Open Source Administrator at: Pace plc,Victoria Road, Saltaire, West Yorkshire
BD18 3LF United Kingdom. To the extent the terms of these open source or free software licences
prohibit any of the restrictions in any end user licence included with the product, such restrictions
will not apply to the applicable open source or free software component.
ENGLISH
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