Online Testing Highlights and Script

Appendix L: Online Testing Highlights and Script (Formerly the Online Testing Checklist)
Test administrators must use this document when administering Ohio’s State Tests online. It includes step-by-step directions, the oral script that test
administrators must read aloud (printed in bold letters), descriptions of test settings and accommodation codes, and troubleshooting tips. This
document provides key information that test administrators need on test day. Be sure to review the Spring 2017 Test Administration Manual for
additional information.
Step 1. Prepare for the Administration
 Have available the information students will need for sign in: first name and SSID (Student ID for students who do not have an SSID). Test
administrators may print test tickets to distribute to students on test day; find guidance in the TIDE User Guide.
 Have available each student’s accessibility features information. If a student will use the text-to-speech feature, the student must use
headphones. If the student is tested in a one-on-one situation, speakers are allowable.
 Have access to the Test Administrator User Guide. The user guide provides complete information regarding the Test Administrator Interface
and Student Testing Site.
 Have available at least two sheets of blank paper for each student (required for English language arts; by student request for other subjects).
 The online Student Testing Site includes the allowable calculator for high school mathematics tests and the physical science test; use of
handheld calculators is at district or school discretion. If students use an approved handheld calculator, you must confirm that the memory
has been cleared before and after each testing session. See the Ohio Department of Education’s Web site for calculator policies.
 The online Student Testing Site includes the reference sheets for mathematics tests; use of the paper reference sheet is at district or school
discretion. If students wish to use paper copies of the reference sheet, students may use only the reference sheet posted on the Student
Practice Resources section of the Ohio’s State Tests portal within the mathematics folder. The test administrator must provide the sheet;
students may not bring their own copies.
 The online Student Testing Site includes the reference sheet and periodic table for the end-of-course physical science test; use of the paper
reference sheet and periodic table is at district or school discretion. If students taking the physical science test wish to use paper copies of
the reference sheet or periodic table, students may only use the reference sheet posted on the Student Practice Resources section of the
portal within the science folder. The test administrator must provide the sheet; students may not bring their own copies.
 Prepare the test room. Make sure charts, maps and other materials in the room that could assist students with test items are covered or
removed before the test administration.
 Close all open applications on student devices and launch the secure browser or app.
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Step 2. Establish a Test Session
To test online, students must sign in to an active test session and be approved for testing by the test administrator. Test administrators can
establish test sessions only on test day, immediately before students begin testing. Note that the Test Administrator Interface will log out test
administrators whose sessions are idle more than 20 minutes. Therefore, test administrators should establish the test session within 20 minutes of
when students will sign in.
2a. Navigate to the Test Administrator Interface on the portal, then log in. Note that the Test Administrator Interface link for operational testing is
active only during test windows.
2b. After logging in, the test selection screen is immediately available. Click the + next to a subject to see the list of available grades or tests for
an administration. Click the + next to a grade or test to see the available tests and test parts.
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2c. Click the checkbox next to a test part to include it in the test
session. Students in your session will be able to take only the
tests they are eligible for and that you select for the session.
If students will take both parts of a test during the session, select
both parts of the test for the session. After the student submits
one part of the test, he or she will sign in again using the same
session ID and select the remaining part of the test.
If students will take only one part of a test during the session,
select only that part of the test for the session.
Note: The Group Oral Administration tests are intended for
students who will be testing in a group setting and receiving
either a human reader or translation accommodation. Student
records must have the “Group Oral Admin” flag set in TIDE in
order to be eligible for these tests. These tests are not
appropriate under any other circumstance.
2d. Click the green [Start Operational Session] button to start the
session. Upon doing so, the Test Administrator Interface will
generate the Session ID.
2e. Locate the Session ID. It appears at the top of the Test
Administrator Interface screen.
Note that the location of the Session ID box may vary depending
on your device and width of your browser window. Two examples
are shown.
Write your Session ID on the board so that all students can see it.
Please note if students are taking both parts of a test during the
session, students will use the same Session ID to sign into both
parts.
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Step 3. Introduce Students to the Test Administration
Follow the script in the right column below to introduce the test administration to students. Use these directions for all students when starting a
session.
For this
group of
students
For all
students
Use this script to orient students to the administration
SAY: Today you are taking an Ohio’s State Test for (provide the test name(s)).
If administering only one part of the test during the session,
SAY: You will take part (1 or 2) of the test today. You will have (provide the correct testing time) to take this part of the test.
If administering both parts of the test during the same session,
SAY: You will take parts 1 and 2 of the test today. You will have (provide the correct testing time) to take part 1 and (provide
the correct testing time) to complete part 2. You will start with part (1 or 2).
SAY: If you need a break during the test, raise your hand.
You may use blank paper as scratch paper during the test.

For English language arts tests: I will now distribute the scratch paper. Use this paper to help plan your writing response.
This paper is for your notes only. You may use the paper to write down ideas and organize what you will write.

For math, science and social studies tests: If you would like scratch paper, raise your hand. Distribute paper to students
who request it.
Anything you write on this paper will not be scored. You must put all your answers in the online testing system.
Read each question carefully. Think about what is being asked. Look carefully at graphs or diagrams because they will help
you understand the question.
If you do not know the answer to a question, skip it and go on to the next question. If you have time, go back to the
questions you skipped and try to answer them before submitting your test. You can use the mark for review tool to help
remind you which items you want to return to later.
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For this
group of
students
Use this script to orient students to the administration
You do not have to save your response to each test question. As soon as you mark your answer, the system records it. If
you change an answer, the system saves your new answer.
If you are typing an answer and want to make sure it is saved, you can click the SAVE button. If you do not click the SAVE
button, the system will save your response when you move to the next question.
When you reach the last question on the test, click the END TEST button. The Student Testing Site will ask you if you want
to review your answers. Questions you have marked for review and questions you did not answer will be flagged. When you
are done reviewing your answers, you will click SUBMIT TEST.
If administering both parts of the test during the same session,
For students
who will be
released
immediately
after they
submit their
tests
SAY: You need to complete all the items on one part of the test and submit that test before you can start the other part
of the test. After you submit the first part of the test, log out and go back to the sign-in screen. Type your name, SSID
(or Student ID) and the same Session ID. If you need help signing in again, raise your hand. After you submit the second
part of the test, please log off your computer. You will then (provide instructions to students who are released after testing).
If administering only one part of the test during the session,
SAY: After you submit your test, please log off your computer. You will then (provide instructions to students who are
released after testing).
If administering both parts of the test during the same session,
For students
who will not
be released
after they
submit their
tests
SAY: You need to complete all the items on one part of the test and submit that test before you can start the other part
of the test. After you submit the first part of the test, log out and go back to the sign-in screen. Type your name, SSID
(or Student ID) and the same Session ID. If you need help signing in again, raise your hand. After you submit the second
part of the test, please log off your computer. You will work on (refer to the material(s) students should work on). Place your
(material) where you can find it easily, but do not take it out at any time during the test.
If administering only one part of the test during the session,
SAY: After you submit your test, please log off your computer. You will work on (refer to the material(s) students should
work on). Place your (material) where you can find it easily, but do not take it out at any time during the test.
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Appendix L: Online Testing Highlights and Script
For this
group of
students
Use this script to orient students to the administration
SAY: Does anyone have any questions?
For all
students
Answer any questions.
SAY: I will now walk you through the steps for starting the test. If someone is having trouble during the test, I will help that
student. Students are not allowed to work together.
Proceed to the student sign-in step.
Step 4. Student Sign-In
In order to sign in and take a test, each student must enter his or her first name (as it appears in TIDE), his or her SSID (or Student ID for students
who do not have an SSID) and the Session ID. Follow the script below to start the student sign-in process.
4a. SAY: You should see the test sign-in screen. If you do not see the
test sign-in screen, raise your hand.
Launch the secure browser or app on the student’s device if needed.
4b. SAY: Before you can start the test, you must type in three things.
In the First Name box, type your first name only.
In the Student ID box, type your SSID (or Student ID).
In the Session ID box, type the Session ID exactly as it appears on
the board. The Session ID is (provide Session ID from Step 2).
Once you have typed in your information, click [Sign In]. After you
sign in, you will see a page that says “Is This You?” Raise your hand
if you do not see a page that says “Is This You?”
If a student is unable to sign in, a message describes the reason for signin failure. Refer to the troubleshooting section for possible resolutions.
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4c. SAY: Read the “Is This You?” screen. Make sure the information is
correct. If the information is correct, click [Yes]. If your information is
not correct, raise your hand.
If a student’s information is not correct, contact your test coordinator, who
will need to update the student’s demographic information in TIDE.


Students may continue if their name is misspelled or their date of birth
is incorrect.
Students may not continue if the school, SSID or enrolled grade is
incorrect.
4d. SAY: The next screen shows “Your Tests.” Click on [provide the test
name and part]. If you need help, raise your hand.
Students can select only one test at a time. If students will take both
parts of the test during the session, they will select one part of the test
(e.g., part 1). After they submit that part of the test, they will sign in
again using the same session ID and select the remaining part of the
test (e.g., part 2).
If the correct test is not available, see the troubleshooting section for
possible resolutions.
SAY: After you have clicked on your test, you will see a message
that says you are waiting for approval. Please wait for approval
and the next set of instructions.
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Step 5. Approve Students for Testing
5a. Once students begin appearing in the approvals queue, click the
[Approvals (#)] button at the top of the Test Administrator
Interface to open the Approvals and Student Test Settings pop-up
window.
Note that the location of the Approvals box may vary depending
on your device and width of your browser window. See two
examples at right.
5b. Confirm that the students listed in the Approvals and Student Test
Settings window are the students who will be testing during the
test session. Make sure each student is listed under the correct
test.
Click the lookup icon
to review a student’s accessibility
features. (Accessibility features are described in the Test Settings
and Accommodations table at the end of this document.)
5c. Review and edit a student’s accessibility features and
accommodation codes within the Test Settings window. Do not
approve a student if the correct features or accommodation
codes are not marked.
Note: Test settings and accommodation codes vary by test. For a
complete guide, refer to the Test Settings and Accommodations
table at the end of this document.
Click [Set] to confirm the settings and return to the Approvals and
Student Test Settings box.
Click [Set & Approve] to confirm the settings and approve a
student’s test.
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5d. If a student’s test settings do not require updating, click the green
check box to approve an individual student (recommended) or
click [Approve All Students] within Approvals and Student Test
Settings. After doing so, each approved student will advance to
the “Is This Your Test?” screen.
Click the red X to deny a student’s request to access the test. You
will be prompted to enter a reason why the student’s request was
denied (e.g., the student selected the wrong test).
5e. After you approve a student for testing, the Student Testing Site
will move to the “Is This Your Test?” screen.
SAY: Look at the information on the “Is This Your Test?”
page. If any information is wrong, raise your hand.
If one of the elements on the “Is This Your Test?” page is
incorrect, the student should click [No]. The test administrator
must make the necessary updates.
SAY: If the information is correct, click [Yes].
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Step 6. Text-to-Speech Sound Check (if applicable)
Students who have the text to speech function turned on will see a sound check page.
The “Did you hear the English text?” page allows students to verify their audio for this
function.
If your students are not using text to speech but see the sound check page, the feature
will be available. To turn off text-to-speech, instruct students to click [Skip English TTS
Check]. Clicking this button moves the student to the Test Instructions and Help page.
From that page, students will click [Return to Login]. Start over at Step 4; re-review
steps 5b and 5c to turn off the text-to-speech setting for a student.
The sound settings display the voice pack that will be used for text-to-speech. If more
than one voice pack is installed on the computer, a drop-down menu will be available.
Additionally, depending on the student’s device, three slider bars may be available to
allow users to adjust volume, pitch and rate.
Note that students taking a Bilingual English-Spanish test with text-to-speech will have
a Spanish audio check after playing the English audio check.
If your students are using text-to-speech,
SAY: Click the green button. The computer should say, “This text is being read aloud.”
If you want to change the volume, pitch or rate, move the slider bars and click the green button again.
If you heard the voice and like your settings, click [I heard the voice]. After you click that button, you will see the Test Instructions
and Help page.
If you did not hear the voice, raise your hand.
Assist students as needed. If students do not hear the text being read aloud, confirm the audio is on and that the device contains a compatible voice
pack. If students are using headphones, confirm that they are correctly plugged in and are not muted. Refer to the “Text-to-Speech Requirements”
section of the Technical Specifications Manual for additional information.
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Step 7. Review the Test Instructions and Help Information
The availability of Student Testing Site tools depends on whether certain accessibility features, such as masking or text-to-speech, are turned on
and which test the student is taking. More detailed information on the Student Testing Site tools is available in the Test Administrator User Guide.
SAY: The Test Instructions and Help page lists the test tools and buttons that you can use while taking the test.
If you want to re-read this information during the test, click on the question mark in the top right corner. Please take a few minutes to
read this page. If you have questions about the instructions and help page, raise your hand.
Test administrators may prefer that all students start the test at the same time. Note, however, the bandwidth requirements of the test are greatest
when students click [Begin Test Now]. If all students click [Begin Test Now] at the same time, it may temporarily affect the speed of the network.
SAY: When you are ready to start your test, click [Begin Test Now].
When students click [Begin Test Now], the Student Testing Site will present the first question.
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Step 8. Monitor the Administration
8a. Record the Test Start Time
Write down the time that students actually begin testing. Use this as the starting point for determining when the allowable time has elapsed.
Refer to the testing times document on the portal for the amount of time permitted for each part of the test.
You may wish to record the starting time here: _________________
8b. Monitor Testing and Ensure Test Security
Use the Test Administrator Interface to view the testing progress of any student. The site will not show test questions, time or scores, but the
student status column shows your students’ testing progress.
The Test Administrator Interface refreshes automatically every minute. You can manually refresh at any time by clicking the refresh icon
toward the top of the page.
Circulate through the room periodically. Make sure that
all conditions of test security are maintained. Assist
students with test navigation, as needed, but do not
answer questions about test content.
Check the Test Administrator Interface at least every 20
minutes to ensure that the session does not close out
due to inactivity.
8c. Pausing a Test (if needed)
It may be necessary to pause an individual student’s test (e.g., the student needs a break). Students can pause their tests from the Student
Testing Site or you can click the pause icon
in the Pause Test column to sign the student out of the test. If a student’s test is paused for
more than eight hours, the student will not be able to revisit the test. If a test needs to be re-opened, the district test coordinator must submit a
test status request in TIDE.
If a situation requires all students to stop testing, you can pause all students’ tests by stopping the session. If you stop the session, all inprogress tests will be paused and the system will sign students out of their tests. Students will not be able to review answers before the system
signs students out. If a session is stopped, it cannot be resumed. You will have to create a new session and give the new Session ID to
students so that they can sign in and resume testing.
Remember to note any test pauses; the time a test is paused does not reduce student testing time.
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8d. Transferring a Session (if needed)
If you have problems with your computer or Web browser or need to change computers during an active test session, you can transfer the
session from one computer, mobile device or browser to another without stopping the session or interrupting students’ in-progress tests. To
transfer a test session to a new device or browser:
 Do not stop or log out of the session you are currently in. If you do, you will end the test session and pause all students’ tests, signing
students out of the test.
 Log into the Test Administrator Interface on the new machine or in the new browser. A Session ID prompt will appear.
 Enter the active Session ID into the box and click [Enter]. When the Session ID is validated, you will be able to continue your test
administration activities.
The test session on the previous computer or browser will transfer automatically. This will not stop the session or pause student tests.
If you have problems with your computer or Web browser and do not remember your Session ID, upon signing in again, click the link to [Start a
Different Session]. Students should pause their tests and sign in again with your new Session ID.
Step 9. Notify Students about the End of the Test
If administering only one part of the test during the session, when there are approximately 10 minutes left for the test session, let students know
they are nearing the end of the testing session.
SAY: There are 10 minutes left in the test session.
If administering both parts of the test during the session, students must not test beyond the allotted time. Test administrators must keep track of
time and let students know when they only have 10 minutes left to complete a part of their test.
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Step 10. Ending the Administration
A student’s test ends if the student submits the test part. If the student reaches the maximum allowable amount of time for the test part but has not
submitted his or her test, the test administrator must pause the student’s test to end the student’s administration for that part of the test.
The test administrator ends a test session if all students have submitted their tests
within the allowable testing time or the maximum allowable time for that test part has
been reached.
Student Submits the Test
When the student clicks [End Test] in the online Student Testing Site, then [yes] in
the subsequent pop-up window to continue, he or she will then view a screen similar
to the one shown on the right.
All items (marked and unmarked) are available for the student to review.
After a student clicks [Submit Test], there will be one last pop-up window: Are you
sure you want to submit the test? Once the student clicks [Yes], the student will not
be able to review test questions or responses.
Student Reaches the Testing Time
If a student reaches the maximum allowable amount of time for a test part, let the student know you will end the test. Pause the student’s test from
the Test Administrator Interface. The test will remain in paused status; the testing system will force paused tests through to scoring after the test
window ends.
Test Administrator Ends the Test Session
If all students within the session submit their tests before the allowable time elapses, end the session. If the
testing time is reached, let students know that the test session is ending.
Click the red [Stop] button next to the Session ID to end the test session. If a student does not submit his or her
test, the test will remain in paused status; the testing system will force paused tests through to scoring after the test
window ends.
Logout of the Test Administrator Interface by clicking [Logout]. A message will appear, asking you to confirm that
you want to logout.
Immediately after testing, collect any used and unused scratch paper, reference sheets and periodic tables from
students. Securely shred the paper with student writing. If students taking the physical science test or a
mathematics test used handheld calculators, confirm that the memory on all calculators is clear.
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Test Settings and Accommodations
Guidelines and policies governing accessibility features can be found in Ohio’s Accessibility Manual. A summary of the accessibility features
available in the Student Testing Site is available below.
Description
What to Do
Accommodation
Codes
Test administrators should mark accommodation codes for students who are eligible to receive accommodations on the test. The
accommodation codes do not turn on or off any features in the Student Testing Site. All students have “none” as the default value.
The following accommodation codes are available by test.


Color
Choice
English language arts tests:
o Read-Aloud
o Scribe
o Other
o None
Science and social studies tests:
o Scribe
o Other
o None

Mathematics tests:
o Scribe
o Calculator (grades 3-7 only)
o Other
o None
The following background colors* are available in addition to the default black on white
 Light yellow;
 Light blue;
 Light magenta;
 Reverse contrast (black background with white text);
 White on navy (navy background with white text).
*The background color of some graphics will not change.
Language
English and Bilingual English-Spanish are available for mathematics, science and social studies tests. English language arts tests
are never translated.
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Masking
Masking is set to on for default and allows students to “cover” an area of the item so they can focus on certain item elements.
Permissive
Mode
Permissive Mode cannot be enabled from the Test Administrator Interface. For those few students with disabilities who need to use
specialized software or assistive technology in the secure browser, permissive mode enables them to do so but requires approval by
the Department in advance of testing. For additional information, refer to the Assistive Technology Guidelines in Ohio's Accessibility
Manual with Appendices.
Print Size
The default print size is approximately 12 point; other sizes (levels 1-4) scale up.
Mouse
Pointer
The following mouse sizes and colors are available in addition to the system default
 Large Black
 Extra Large Black
 Large Green
 Extra Large Green
 Large Red
 Extra Large Red
 Large Yellow
 Extra Large Yellow
 Large White
 Extra Large White
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Screen
Reader
Mode*
This mode is only for students with visual impairments who use screen readers. This mode is not available for grade 8 science,
biology or physical science tests.
This mode changes the presentation of items. See an example below. Note that this mode offers a vertical presentation (rather than
displaying item elements side-by-side) and offers more white space. *This mode is not compatible with Paginiated Stimuli.
IMPORTANT:
 Students who have this mode turned “on” will not see animations for those item types. Instead, alternative text will display that
describes the animation.

Students who are working in this mode must use the context menu (
) to access tools such as text-to-speech (if turned
on) and highlighting.
Standard Mode
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Screen Reader Mode
Text-toSpeech
Text-to-speech is an accessibility feature that speaks aloud words in test questions and descriptions of graphics. By default, textto-speech is turned “on” for all students taking mathematics, science and social studies tests. Districts may elect to turn it “off”.
Text-to-speech is considered a read-aloud accommodation for English language arts tests. See Ohio’s Accessibility Manual for
guidance.
Use of the text-to-speech feature requires the student’s device to have a voice pack installed. If the student will be testing with the
Spanish form, the device must have both an English and Spanish voice pack installed.
Text-toSpeech
Tracking
Text-to-speech tracking is an accessibility feature that highlights words in test questions as the words are spoken aloud.
Text-to-speech tracking is not available for most graphics, although it may be available for some (but not all) tables.
Paginated
Stimuli*
Paginated Stimuli, when enabled, allows a student to read a passage by “flipping” pages, similar to a book or e-reader. This
eliminates vertical scrolling on passages. By default, this is “on” for English language arts and Social Studies. Districts may elect to
tun it “off.” It is not available for mathematics or science. *Cannot be used with Screen Reader Mode
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Troubleshooting
Description
What to Do
During student sign-in, the following
message displays: Please check that your
information is entered correctly. If you
need help, ask your test administrator.
Verify that the student has entered the correct first name and SSID or Student ID as they are entered
in TIDE. If necessary, use the Student Lookup Tool located in the Test Administrator Interface to
verify that the student is pre-identified.
During student sign-in, the following
message displays: Session ID does not
exist.
Verify that the student has entered the correct Session ID with no extra spaces or characters. Verify
that the session was created in the Test Administrator Interface (not the Test Administrator Practice
Site) and that the student is logging into the Student Testing Site (not the Practice Test Site).
During student sign-in, the following
message displays: The testing session is
closed.
Verify that the student entered the correct Session ID for the session that is active in the Test
Administrator Interface. Verify that the Session ID is active in the Test Administrator Interface.
There are no tests available for the
student to select on the “Your Tests”
screen.
Verify that a test for which the student is eligible is selected in the Test Administrator Interface (e.g., if
a student’s enrolled grade in TIDE is three, the test administrator must select a grade 3 English
language arts test option for inclusion in the test session). For high school students, verify that the
student’s Pre-ID record in TIDE reflects the correct test eligibility.
A test is grayed out and cannot be
selected.
Verify that the student is identified as an online tester in his or her Pre-ID record in TIDE.
Verify that the student’s test eligibility was not set as “yes” for the alternate assessment.
Verify that the student has not already taken the test; students can only take each part of the test
once.
Tests will be grayed out if the student started a test on a previous day but did not submit the test.
Refer to the Spring 2017 Test Administration Manual if the student was unable to complete testing in
one day due to a test interruption (e.g. illness, loss of internet connectivity).
A test the student is eligible for was not
included in the session.
Click [Select Tests] in the Test Administrator Interface to add additional tests to the session.
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Description
What to Do
The wrong accessibility features are listed
for the student on the “Is This Your Test?”
page.
The test administrator should have the student sign out and then sign back in. Before the test
administrator approves the student to start the test, he or she must click the test settings and
adjust them to provide the desired accessibility features. Once they are set, the test administrator
must approve the student. The student will be able to continue his or her test with the appropriate
features. If a student starts testing in English and requires Bilingual English-Spanish (or vice
versa), the test administrator must request that the district test coordinator submit a test reset in
TIDE. If a student needing the group administration starts a test without the “Group Oral
Administration” test setting turned “On", the test administrator must request that the district test
coordinator submit a test reset in TIDE.
An iPad message indicates Guided
Access must be turned on.
Refer to the “Configuring Mobile Devices” section of Technical Specifications Manual for detailed
instructions on setting up iPads and Android tablets.
An Android message indicates a keyboard
change is needed.
A Chromebook message indicates that
Kiosk Mode is needed.
Refer to the “Chrome OS AIRSecureTest Kiosk App” section of the Secure Browser Installation
Manual for Chromebook guidance.
A session ends before the allowable
testing time elapses.
Log in and start a new session. Provide the students with the new Session ID.
A student gets signed out of a test while a
session is still active.
If a student’s test is interrupted, the student should sign back in and rejoin the session.
A pop-up message says forbidden
applications running.
The secure browser will not allow the student to begin testing if forbidden applications are running.
Close any open applications then re-launch the secure browser.
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Appendix L: Online Testing Highlights and Script
Description
What to Do
A student’s test freezes
Force quit the secure browser or app and re-launch it. Have the student sign back in. If another
device is available, the student can sign in on that device. Force quit commands include:
 Windows: [Ctrl] + [Alt] + [Shift] + [F10]
 Mac OS X: [Ctrl] + [Alt] + [Shift] + [F10] (The Ctrl key may appear as Control, Ctrl, or ^)
 Linux: [Ctrl] + [Alt] + [Shift] + [Esc]
 Chrome: Ctrl + Shift + S
 iOS (iPads): To exit Guided Access, triple-click the Home button, then close the app as you would
any other iOS app.
 Android: Tap the menu button in the upper-right corner and select Exit.
The student has difficulty signing into the
test or reports being kicked out of a test
Try each of the following steps. If the student continues to experience the issue after trying each step,
contact the Ohio Help Desk at 1-877-231-7809 or OHHelpDesk@air.org.
 Stand over the student as they are logging in, or log in on behalf of the student.
 Actively monitor the student during testing to see if he or she is pausing the test.
 Ensure the student’s device is using a supported operating system and has the latest version of
the secure browser or AIRSecureTest app.
 Test the student on a different device of the same operating system.
 Test the student on a different device of different operating system.
A student receives an error message while
taking the operational administration
(usually five digits).
Record the error message and check the Message Codes guidance document for additional
information.
Contact the Ohio Help Desk at (877) 231-7809 or OHHelpDesk@air.org. If you experience technical
issues during a test session, have this information available:
1) Test administrator name or information technology/network contact person and contact
information;
2) SSID(s) of affected student(s);
3) Test name and test part being administered;
4) Operating system and device information;
5) Any error messages and codes that appeared, if applicable;
6) Information about your network configuration, e.g., wired or wireless Internet network setup.
Additional Assistance
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Appendix L: Online Testing Highlights and Script
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