Cisco Channel Partner Registration User Guide

Cisco Channel Partner
Registration User Guide
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
About this User Guide
Table of Contents
This user guide includes an overview of general
processes and instructions for how to register your
company as a Cisco® Channel Partner. It also includes
detailed information about submitting an application.
Chapter 1: Overview of the Partner Registration Process
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Requirements to Become a Cisco Registered Partner
Resources
Chapter 2: Getting Started
Logging In
Select a Business Model
Confirm Company Information
Chapter 3: Complete the Diversity Questionnaire
(for U.S. partners only)
Chapter 4: Agree to Terms and Conditions of the
Indirect Channel Partner
Chapter 5: Use the New Partner Inside Track
Chapter 6: Renewing Your Registered Partner Status
Chapter 7: Contacting Partner Support
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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2
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
1 Overview of the Partner
Registration Process
The Partner Registration process enables a company
to become a Cisco Registered Partner—the first step
to reaping the rewards offered by the Cisco Channel
Partner Program. The award-winning Cisco Channel
Partner Program offers you the solutions, training, tools
and support you need to help satisfy your customers and
set your company apart from the competition.
1.1 Requirements to Become a Cisco
Registered Partner
To become a Cisco Registered Partner, you must register
your company in each country in which you practice
business:
• You must be either a reseller or non-reseller
who provides professional services related to
Cisco products
• You must have a verifiable physical address in
the country
Agree to Terms
and Conditions
Use the New
Partner Inside Track
• You must have at least one employee in the country
with a Cisco.com ID (CCOID)
• You must agree to the terms and conditions of the
Indirect Channel Partner Agreement (ICPA)
To begin the registration process, login to the Partner
Registration tool. As part of the registration process,
companies that do not have a direct purchasing
relationship with Cisco will be required to review and
agree with the terms and conditions of the Indirect
Channel Partner Agreement (ICPA). Only one person
per company (for each country) can agree to the terms
and conditions, and submit an application. Status as a
registered partner is valid for 12 months and must be
renewed annually.
Renewing Your
Registered Partner
Status
Contacting Partner
Support
1.2 Resources
User Guide: Provides detailed instructions about how
to use the Partner Registration tool to register your
company as a Cisco Registered Partner.
FAQs: Lists frequently asked questions and answers to
help navigate through the registration process.
Support: Contact Partner Relationship Team for
questions or concerns about the tool or process.
Direct competitors of Cisco Systems will not be granted
Cisco Specialized Partner or Cisco Certified Partner status
pursuant to the Worldwide Channel Partner Program.
Direct competitors may become a Cisco Registered
Partner only. Any entity that is owned or controlled
by a direct competitor may not participate as a Cisco
Specialized Partner or Cisco Certified Partner. Ownership
or control is defined as 51% or more.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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3
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
2 Getting Started
2.1 Logging In
You must have a Cisco.com user ID (CCOID) and
password to register your company as a Cisco Partner. If
you do not have a CCOID, register for one here. You will
receive an email confirming your registration.
Compatible browsers: Best viewed in (Internet Explorer
6.0 & 7.0, Firefox 2.0 or above).
1. Start—Ensure that your company is a reseller or
provides professional services related to Cisco products.
The person submitting the application must also
be authorized to sign legally binding documents for
your company.
2. Confirm—Verify your company’s information and
your personal information. Accurate information makes
it easier for Cisco to contact you and ensures your
company information displays correctly in the Partner
Locator tool.
3. Agree—Review the terms and conditions of the Cisco
Indirect Channel Partner Agreement (ICPA) and agree to
them on behalf of your company.
4. Launch—Finalize your application and browse
through the tools and training available to registered
Cisco Partners.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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4
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Information Required:
• Business Address
• Contact Information
• Companies doing business in the United States
and Canada: Federal Tax Identification Number or
VATIN Number (optional, enables faster approval of
application).
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
2.2 Select a Business Model
The next step is to provide your company’s intended
business model with Cisco. Please respond “Yes” to the
question that best describes your company’s business
model. If your company does not fit one of the business
model types, you may not be eligible to apply to the
Cisco Channel Partner Program.
• Companies doing business in the European Union:
A Value-Added Tax Identification Number (VATIN) is
a unique identifier of a business entity used in the
European Union for taxation purposes.
If you do not have a Cisco.com User ID, click Get your
ID here.
To register your company for the first time, click Register
my company.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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5
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
2.3 Confirm Company Information
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
To search for a company
This section describes how to search for your company
in the Cisco Channel Partner Database for new and
current Channel Partners.
New Company Search
Your company may already be registered in our Channel
Partner Database. Search for your company by partner
name and country, and/or by company address. If your
search is not successful after several attempts, it is likely
that your company has not been registered with the
Cisco Channel Partner Program and you will be directed
to create a company profile.
You can also search by DUNS number. A Dun &
Bradstreet (D&B®) D-U-N-S® Number is a unique ninedigit number recognized as the universal standard for
identifying and keeping track of more than 100 million
businesses worldwide. Check the www.dnb.com site for
your company’s D-U-N-S® Number.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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6
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Company Found After Search
If a match is found, the system will display a list of
companies that closely match the information you
provided in your search criteria.
1.Click on the radio button next to your company. Click
on “Continue”.
2.If your company is already registered, you will need
to Associate Yourself with Your Company through the
Partner Self Service tool.
3.If your company is displayed, but the information is
wrong, select “My Company is not in the above list”
and click “Continue”.
4.If your company is not listed, Click “Continue with
registration” to register your company.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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7
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Company Not Found After Search
If no matches are produced, you will receive the
following message confirming that no matches
were found.
Search Again
Try alternate searches. For example, if a search on an
abbreviation does not produce any results, try your
search with the expanded company name.
1.Select the “Search Again” button to perform
another search.
2.If you are still unable to find your company, click
on “Continue”. This will allow you to create a new
company demographic profile.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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8
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Confirm
Accurate information makes it easier to identify your
company and communicate with you. Please review and
confirm your contact and business information, make any
changes and then choose Continue when you are ready
to proceed.
If you must stop the process temporarily, use Save for
Later and your registration will be saved for 3 months.
When you are ready to proceed, choose Continue.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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9
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
3 Complete the
Diversity Questionnaire
(for U.S. partners only)
We believe a diverse, multicultural supply chain is a
source of innovation and is good for business. In many
countries, governments are focusing on supplier diversity
and requiring it of businesses. For example, in the United
States, a company that provides products and services
to government organizations or public utilities must
demonstrate its efforts to reach out to diverse suppliers,
including:
• Small businesses
• Veteran-owned small businesses
• Service-disabled or disabled veteran-owned
small businesses
• Small, disadvantaged businesses, women- or
minority-owned small businesses, or enterprises
Please complete the Diversity Questionnaire; this is
required for US partners only. This improves customer
satisfaction by allowing the customer to get the Cisco
products and services they need and still be able to
count the expenditure as diverse.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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10
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
4 Agree to Terms and
Conditions of the Indirect
Channel Partner Agreement
Review and agree to the terms and conditions of the
Indirect Channel Partner Agreement (ICPA). You must
have the authority to sign legally binding documents for
your company. If you are not sure you have this authority,
check with your manager. Without signature authority,
you cannot register your company as a Cisco partner.
Review the legal agreement between Cisco and your
Company which is valid for one year. All indirect partners
must sign this agreement.
Select a Language from the Choose ICPA Language
drop down to read the Indirect Channel Partner
Agreement in another language
You can also download the pdf copy of the ICPA.
If you are a Linksys partner, make sure to select the
Linksys Partner Connection Program. This helps
integrate Linksys partners.
To agree to the terms and conditions of the Indirect
Channel Partner Agreement:
1.Enter your full name
2.Check the radio button to the left of “I agree to these
terms and conditions”
3.Select Submit.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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11
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Declining the Terms and Conditions of
the Indirect Channel Partner Agreement
Cisco encourages new partners to sign the Indirect
Channel Partner Agreement to quickly access Partner
Central and to become visible to customers. Various
legal terms and clauses including the date of agreement
& partners’ involvement are briefly explained in the
agreement. If you select “I DO NOT agree to these terms
and conditions” of the ICPA, your application cannot
be processed at this time. If you think you need more
information, browse through the FAQs, and/or open a
support case or call customer service.
At this point you can:
• Click Go back, review the terms and conditions and
check “I agree to these terms and conditions.”
• Click Go back, and select Save for Later; your
registration will be saved for three months.
• Cancel your registration. By doing so, all information
you have entered to this point will be discarded.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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12
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
5 Use the New Partner
Inside Track
You have completed the Partner registration process.
You are now a Cisco Registered Partner, however,
it might take 24 hours for activation (information
propagates to all servers across Cisco). Visit the New
Partner Inside Track page to quickly and easily discover
the Cisco tools and applications that can help you
maximize opportunities.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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13
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Track Your Company’s Application
Cisco may need to review your company’s application
and will do so within 5-10 business days of your
submission date. Once your application is processed,
Cisco will send you an e-mail message notifying you
that your company has either been approved or denied
as a Cisco Registered Partner. Please log in again to
the Partner Registration home page to review your
application status.
If your company is approved, your application status is
set to approve and now you can sign the Agreement.
Once you sign the agreement, an e-mail will be sent
to you outlining the Cisco Registered Partner benefits
and your responsibility as Partner Administrator for
your company.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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14
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
6 Renewing Your Registered
Partner Status
Cisco Registered Partner agreements are valid for 12
months and may be renewed 90 days before expiration
of the ICPA by anyone authorized to sign legally binding
agreements for your company. (The original applicant
does not need to manage the renewal process.)
To renew your Partner agreement, log on to the Partner
Registration tool with your Cisco user ID and password,
then choose the “Renew my Registration” option.
You must accept the current ICPA by your anniversary
date. You have a 10-day grace period after your expiry
date in which to agree to the ICPA and renew your
Registered Partner status. If you do not renew your
Registered Partner status by the end of the 10-day
grace period:
• Your status as a Cisco Registered Partner is terminated
• All associated employees lose their partner-level
access to Cisco.com
• Your company is no longer eligible to participate in
the Cisco Channel Partner Program
• You must reapply to become a Cisco Registered
Partner and agree to the ICPA for all country locations
• Your company listing will be removed from the
Partner locator
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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15
Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Renewing Your
Registered Partner
Status
Contacting Partner
Support
7 Contacting Partner Support
The Partner Relationship Team provides Cisco Channel
Partners a starting point to find a wealth of information
applicable to their specific needs. If you have questions
or concerns about the Partner Registration tool or
process, click on Partner Support. Partner Support
allows you to search for frequently asked questions,
open a support case, and track your support history. If
you are not able to find your question in our knowledge
database, you may open a support case. A partner
support representative will provide a timely response to
your inquiry.
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential. For Partner Use Only.
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Cisco Channel Partner
Registration User Guide
Overview of the
Partner Registration
Process
Getting Started
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Complete the
Diversity
Questionnaire
Agree to Terms
and Conditions
Use the New
Partner Inside Track
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Renewing Your
Registered Partner
Status
Contacting Partner
Support
Europe Headquarters
Cisco Systems International BV Amsterdam,
The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned
are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
C96-692637-00 11/11
© 2011 Cisco Systems, Inc. All rights reserved.
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