IsatDock MARINE User Manual

IsatDock MARINE
User Manual
BEAM IsatDock MARINE
Installation and User Manual
Product name: IsatDock MARINE
Manual revision: 04
Part Number: USRMAN006205
Release date: April 2013
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be
accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any
infringement of patents or other rights of third parties, which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of BEAM.
BEAM reserves the right to change specifications at any time without notice.
Copyright © 2010 BEAM Communications Pty Ltd. All rights reserved
2
About Beam Communications
Beam Communications, a wholly owned subsidiary of World Reach
Limited (WRR), listed on the Australian Stock Exchange, is a world leader
in design, manufacture and distribution of specialised communications
equipment for the Inmarsat Satellite Network.
Beam’s commitment to be at the forefront has continued to increase its share
of the global satellite communications market. Its premium distribution
network spans the world.
Recognized as a leading provider of satellite communication solutions,
Beam specializes in Voice, Data, Tracking and customized solutions.
Beam develops innovative products and services to meet market
demands and niche applications.
Beam’s leading edge products are deployed in a wide range of vertical markets
including Maritime, Transport, Government, Defence, Mining, Construction,
Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony.
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Web:
Information: Support: Tel: Fax: www.beamcommunications.com
info@beamcommunications.com
support@beamcommunications.com
+61 3 8588 4500
+61 3 9560 9055
Supported by a dedicated team of professionals, Beam has developed
solid relationships with its peers and network of distributors worldwide.
IsatDock MARINE - Installation & User Manual
3
Conventions in this Manual
These notes will appear throughout this manual
and should be taken into consideration.
Warning or Caution
This symbol and associated text indicate a
warning note providing information to prevent
damage to equipment or personal injury.
Note/Important/Tip Header
This symbol and associated text indicate a note
providing general operating information.
Interference Header
All wireless phones may get interference, which
could affect performance.
Record Header
Write details of your unit for easy reference when
required. Ideal when troubleshooting.
4
Terminology
TERM
DESCRIPTION
Falcon
Falcon Configuration Tool - MS Windows Install
SMS
Short Message Service
Mobile Originating
Describes a call initiated by the IsatDock
Mobile Terminating
Describes an incoming call being answered by the IsatDock
IsatPhone Pro
The Inmarsat IsatPhone Pro handset
®
The ® symbol, mark and logos are owned by the respective companies
of which the symbol follows. Any use of such marks by Beam
Communications is under license. Other trademarks and trade names
are those of their respective owners.
RF
Radio Frequencies
SMA
Sub Miniature version A co-axial RF connection
RJ11
Connector type and reference for the POTS telephone port
RJ9
4P4C connector for the privacy handset
POTS
Plain Old Telephone Service
GPS
Global Positioning System
GSPS
Inmarsat’s Global Satellite Phone Service
PABX
Private Analogue Branch Exchange
Package Contents
Optional Accessories
Additional Information
Check that your IsatDock MARINE package
contains all of the following items:
The following optional accessories are available
for your IsatDock MARNIE
FF
1 x IsatDock MARINE docking station
Active Antennas
•
ISD710 Maritime Antenna (Active)
For the latest in supporting software and
documentation for IsatDock please go to
www.beamcommunications.com/support/
marine
FF
1 x 110-240V AC Plug Pack
FF
1 x Privacy Handset
FF
1 x 10-32V DC Power Cable
FF
1 x 2m Alert wiring loop
FF
2 x Handset Locking Keys
FF
1 x Wall Mounting plate
FF
User Manual & Quick Start Guide
Falcon Configuration Tool is available for
download from:
http://www.beamcommunications.com/
support/marine
Alert / Tracking
Antenna Cable Kits for Active Antennas
•
ISD932 6m cable kit (Active)
•
ISD933 13m cable kit (Active)
•
ISD934 18m cable kit (Active)
•
ISD935 31m cable kit (Active)
•
ISD938 40m cable kit (Active)
•
ISD942 50m cable kit (Active)
•
ISD943 60m cable kit (Active)
•
ISD944 70m cable kit (Active)
•
ISD945 80m cable kit (Active)
•
ISD946 90m cable kit (Active)
•
ISD947 100m cable kit (Active)
To configure the alert / tracking functionality
on your IsatDock, you must first install the
Falcon software, which also includes the Beam
USB Drivers for Microsoft Windows based
operating systems.
Other Resources Available Online
- Advanced Configuration – inbuilt to Falcon
- Quick Start Guide & Manual
- Antenna Installation Guide
- IsatPhone Pro firmware upgrade if required
Additional Accessories
•
RST055 UPS Battery Pack
See your service provider for pricing and
availability of these quality BEAM accessories.
IsatDock MARINE - Installation & User Manual
5
CONTENTS
BEAM IsatDock MARINE Part Number 2
About Beam Communications
3
Conventions in this Manual
4
Terminology
Package Contents
5
Optional Accessories
IsatDock MARINE Front Panel
IsatDock MARINE Buttons/LED lights
13
Installation Guidelines
14
7
IsatDock MARINE Usage
IsatDock FCC Information
Docking & undocking the IsatPhone
Pro handset
Electronic Devices
Tracking & Alert Configuration (optional)
Pacemakers
Operation of the IsatPhone Pro
Other Medical Devices
Placing Voice Calls
Posted Facilities
Mute Mode
Aircraft
USB Driver Installation
Specification Summary
32
Electrical & Environmental
Specifications - IsatDock MARINE
(1) Physical Dimensions - MARINE Dock
(2) Physical Dimensions - Privacy Handset
15
Installing the IsatDock MARINE Cradle
Tracking and Alert Operations
6
Assuring Quality of Service
Configuration using Remote Commands
Equipment Overview
Installation Procedure
Other Resources Available Online
IsatDock Key Lock
Configuration using Falcon
Guidelines for Electrical Connections
Alert/Tracking
Safety Transceiver IsatPhone Pro
11
Tracking/Alert Monitoring
Routing Cables
Additional Information
Safety Information
IsatDock MARINE Key Features
23
(3) Physical Dimensions - Wall Bracket
Trouble Shooting
34
Beam Warranty Conditions
35
Safety Information
IMPORTANT!
Please read the following information carefully
before installing and using the IsatDock MARINE.
Failing to follow instructions may compromise the
safety of the product and may result in personal
injury and/or equipment damage. Please consult
your supplier if you have any further questions.
The IsatDock MARINE is a low power docking
station for the IsatPhone Pro handset. When ON,
it will charge the IsatPhone Pro handset whilst
docked in the IsatDock MARINE.
Refer to the appropriate section of this
IsatDock MARINE Installation & User Manual for
additional safety information.
• Store the system in a cool and dry area.
• Do not submerge the system in water.
• Do not place foreign metal objects or debris
in the system. If debris enters into the system,
please return to the manufacturer for service.
WARNING
DO NOT open equipment. There are no userserviceable parts inside.
If a DC power supply is to be used, its output must
comply with the Safety Extra Low Voltage (SELV)
requirements of IEC60950.
All connectors must only be connected to equipment
ports which comply with the Safety Extra Low
Voltage (SELV) requirements of IEC60950.
POTENTIALLY EXPLOSIVE ATMOSPHERES
• Turn your phone OFF and DO NOT remove
your battery or remove the IsatPhone Pro
handset from the cradle when you are in any
area with a potentially explosive atmosphere.
• Obey all signs and instructions.
• Sparks from your battery in such areas could
cause an explosion or fire resulting in bodily
injury or even death.
IsatDock MARINE - Installation & User Manual
• Areas with a potentially explosive atmosphere
are often but not always clearly marked.
They include, but are not limited to:
»» fuelling areas such as gasoline stations
»» below deck on boats;
»» fuel or chemical transfer or storage
facilities;
»» areas where fuel odors are present (for
example, if a gas/propane leak occurs in a
car or home);
» » areas where the air contains chemicals
or particles, such as grain, dust, or
metal powders;
»» any other area where you normally would
be advised to turn off your vehicle engine.
7
Safety Transceiver IsatPhone Pro
Your handset is a low power radio transmitter
and receiver. When it is ON, it receives and
also sends out radio frequency (RF) signals.
(NOTE: Refer to Inmarsat IsatPhone Pro
Manual for additional Information)
• The Inmarsat IsatPhone Pro handset has an
in-built transceiver which is designed to be
used with an external antenna. This antenna
transmits RF energy. The BEAM antenna
(fitted via an extension coaxial cable to the
cradle) must be located more than > 55cm
from the human body (person) when in
operation.
• International agencies have set standards
and recommendations for the protection
of public exposure to RF electromagnetic
energy. These standards are based on
extensive scientific review by scientists,
engineers, and physicians from universities,
government health agencies, and industry
groups They review the available body of
research to develop ANSI standard. These
ANSI standards are reviewed regularly for
research development.
8
»» International Commission on Non-Ionizing
Radiation Protection (ICNIRP) 1996
»» Verband Deutscher Elektrotechniker
(VDE) DIN-0848
»» United States Federal Commission, Radio
Frequency Exposure Guidelines (1996)
»» National Radiological Protection Board of
the United Kingdom, GS 11, 1988
»» American National Standards Institute
(ANSI) IEEE. C95. 1-1992
• Do not operate your satellite telephone
when a person is within 55cm of the
antenna. A person or object within 55cm
meters of the antenna could impair call
quality and may cause the phone to operate
at a higher power level than necessary and
expose that person to RF energy in excess
of that established by the FCC RF Exposure
Guidelines.
• As a precaution, please maintain the
maximum body distance possible from the
antenna during call transmission.
WARNING
ROAD SAFETY COMES FIRST!
Do not use a hand-held cellular terminal, satellite
phone or mobile when driving a vehicle, unless it
is securely mounted in a holder for speakerphone
operation. Before making a call with a handheld
terminal, satellite phone or mobile, park the vehicle
stationary. Please obey local road laws for handsfree speakerphone operation. Speakerphones
(hands-free) must be installed by qualified
personnel. Faulty installation or operation can
constitute a safety hazard.
IMPORTANT
Cellular & Satellite terminals or mobiles operate using
radio signals and communication networks. Because
of this, the connection cannot be guaranteed at all
times or under all conditions. Therefore, you should
never rely solely upon any wireless device for essential
communications, for example emergency calls.
IsatDock FCC Information
This equipment has been tested and found
to comply with the limits for a Class B digital
devices, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instruction
manual, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the
equipment and receiver
•
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced
radio/TV technician for help.
This device has been designed to operate with
antennas ISD710 AT1595-82, ISD715/ISD720
AT1595-83 and having a maximum gain of 6dB i
dB. Antennas having a gain grater than 6dBi dB
are strictly prohibited for use with this device.
To reduce potential radio interference to other
users, the antenna type and its gain should
be so chosen that the equivalent isotropically
radiated power (EIRP) is not more than that
required for successful communication
WARNING
Changes or modifications not expressly
approved by BEAM Communications could void
the product warranty.
IsatDock MARINE - Installation & User Manual
9
Electronic Devices
Other Medical Devices
Most modern electronic equipment is shielded
from RF signals. However, certain equipment
may not be shielded against the RF signals from
your wireless phone.
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from
external RF energy. Your physician may be able
to assist you in obtaining this information.
Turn your phone OFF in health care facilities
when any regulations posted in these areas
instruct you to do so. Hospitals or health care
facilities may be using equipment that could be
sensitive to external RF energy.
Pacemakers
The Health Industry Manufacturers Association
recommends that a minimum separation of six
inches (6”) be maintained between a wireless
phone’s antenna and a pacemaker to avoid
potential interference with the pacemaker.
These recommendations are consistent with the
independent research by and recommendations
of Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the phone more than
six inches from their pacemaker when
phone is turned ON.
• Should turn the phone OFF immediately if
you have any reason to suspect interference
is taking place.
10
Posted Facilities
Turn your phone OFF in any facility where
posted notices require such as hospitals and
on-board aircraft.
Aircraft
Airline regulations prohibit using your phone
while in the air. Consult the local Aviation
Authority for guidelines on use of the
equipment on board an aircraft.
IsatDock MARINE Key Features
IsatDock MARINE is an intelligent docking
station specifically designed for the Inmarsat
IsatPhone Pro satellite handset.
IsatDock MARINE allows the IsatPhone Pro
handset to be used in a wide variety of
applications. It enables you to use an intelligent
RJ11/POTS connection with a standard corded,
cordless or DECT handset. Alternatively, it can
also be interfaced with a PABX system.
IsatDock MARINE has an in-built speakerphone for
convienent handsfree operation.
Equipped with internal GPS, the IsatDock
MARINE provides an intelligent tracking and
alert reporting system that can be easily
configured to support periodic polling or
emergency alert reporting.
POTS/RJ11
• Supports standard cordless & corded
telephones (5 REN)
• The POTS phone can be run 600m
(2000 ft from unit)
• Easily integrated to PABX system
• Ring, busy & dial tones
• Superior voice quality
Tracking & GPS
•
•
•
•
•
In-built GPS engine
Tracking & alert monitoring capable
Periodic position reports or remotely polled
Triggered position status message
Compatible with other tracking applications
Installation
• Supports 10 - 32V DC power input
• Flexible installation via wall or desk
mounting option
• Supplied with 110 - 240V AC/DC Plug pack
Quality
•
•
•
•
Professional industrial design
2 year replacement guarantee
100% factory tested
Full certified, Inmarsat Type Approved, FCC,
RoHS, CE, IEC60945, AS/EN60950
Panic & Alerts
IsatDock Design
•
•
•
•
•
•
•
•
Securely holds IsatPhone Pro handset
Robust design and construction
Key lockable & secure mount to wall/desk
IP54 Rated enclosure
Charges IsatPhone Pro handset ready for use
Integrated antenna connection
Integrated USB connectivity
Cable routing LHS/TOP/BOTTOM
• Panic Alert button in-built to cradle
• Option of additional wired alert buttons
In-Built Speakerphone
• In-built speaker and microphone
IsatDock MARINE - Installation & User Manual
11
Tracking / Alert Monitoring
IsatDock MARINE has an in-built GPS module
that can provide tracking, monitoring and alert
management in various land and sea based
applications within various types of vehicles,
vessels or fixed site locations.
The GPS module provides accurate positioning
and enables tracking worldwide. The tracking
function has to be configured and enabled on
the IsatDock MARINE via Falcon. Once turned
ON, tracking and alert messages can be sent to
a phone number, e-mail address, or any tracking
application via SMS/email.
Tracking messages can be sent from the
IsatDock MARINE in the following ways; Periodic
position reporting, which is preset during
configuration of the IsatDock MARINE.
A current location position can be sent at any
time by pressing the Track button on the front
of the IsatDock MARINE
The Alert mode can be activated on the
IsatDock MARINE in the following ways; Use the
two button press (know as the Alert button) on
the front of the cradle.
Use an external alert button/emergency push
button connected to the alert loop
12
Once activated, alert messages will be sent to
the preset destination continuously until the
alert is disabled either remotely or locally on the
IsatDock MARINE unit.
Configuration using Falcon
Falcon can be downloaded from:
http://www.beamcommunications.com/
support/marine
Follow the instructions in the downloaded
application to install. Once complete, connect
your PC to the USB port of the terminal and start
Falcon. You can then use the application for a
range of options such as:
•
View the status of the terminal (signal,
temperature, input voltage)
•
Firmware maintenance
•
Configure different POTS/RJ11 settings
NOTE
Entering the firmware upgrade mode will be
accompanied by a long beep followed by three
short beeps.
Configuration Using Remote
Commands
Configuration instructions or “Remote
Commands” can be sent to the terminal via
SMS, and most settings are supported that are
normally accessible from Falcon. Please refer to
the Falcon user manual for more information.
NOTE
Due to memory limitations it is recommended
that users have no more than 20 SMS messages
in their inbox. If this amount is exceeded the
processing of remote commands and the ability to
retrieve the messages via the Falcon tool may be
compromised.
1
Equipment Overview
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
IsatDock MARINE unit
Cover Lock Clasp
Marine Cover
Mounting Cup (spring or springless cup
option)
Privacy Handset
Speaker (under handset)
Microphone
Speakerphone Button
Key lock
IsatPhone Pro Eject Button
IsatPhone Pro (not included)
Function Buttons
STATUS Indication LED
Back Panel Connectors
a. USB Data Interface
b. Alert Loop connection
c. RJ11/POTS interface
d. DC power and accessory input
e. RJ9 Privacy handset
3
9
10
2
4
14
11
5
a
b
c
d
e
6
12
7
13
8
IsatDock MARINE - Installation & User Manual
13
Installation Guidelines
This guide outlines the process for installing
the IsatDock MARINE in conjunction with an
Inmarsat IsatPhone Pro handset and antenna.
This kit must not be used with any other device
other than the Inmarsat IsatPhone Pro handset
and other compatible accessories.
• Only trained personnel should install
communication equipment.
• Ensure that the unit is protected from dirt
and moisture.
• Select an area to mount components where
there is no interference with other objects.
• A strong mounting surface should be
chosen to ensure the terminal doesn’t
loosen over time.
• Mount all components securely for safe day
to day operation. Always use the supplied
mounting hardware.
• Leave space around the unit to allow airflow
and ensure there is adequate clearance for
cables.
• Ensure the units can be easily accessible for
servicing.
14
Routing Cables
• Route cables so they are protected from
pinching, sharp edges, and crushing.
• Use grommets wherever a cable must pass
through a hole in a metal panel
• Keep all in-line connectors accessible.
• For an extra clean installation, a hole may
be driven through the surface directly
behind the docking station.
•
electrical noise that interferes with the
electrical radio system operation. The
ignition system is the most common
source of electrical noise interference.
Before you begin installation, ensure
that the ignition wiring and connections
to the battery are in good working
condition.
Install provided fuses into the +BATT and
ignition sense (accessory) wires.
Guidelines for Electrical Connections
The system is designed to operate 10 to 32 Volt
DC electrical systems only
•
The best power connection point for
the positive primary power lead is the
positive terminal of the battery. Often,
direct connection to the battery is
inconvenient, and you may find it easier
to connect the positive leads to the
starter solenoid. Always select a point as
close as possible to the battery.
•
Connect the negative primary power
leads to a good ground point on the
vessel or at the battery. If you must
attach the negative primary power
lead directly to the negative pole of the
battery.
•
Many parts of a vessel can produce
WARNING
Do not connect the IsatDock power cable to power
the unit until the full installation is completed.
Installation Procedure
Installing the IsatDock MARINE Cradle
Install the components in the following order.
More detailed instructions can be found in the
sections following.
1. Install the external BEAM antenna
2. (A) Wall Mounting Orientation
(B) Desk Mounting Orientation
3. Connect the privacy handset & cup
4. Access to rear connector bay
5. Connect POTS/RJ11 Interface
6. Connect the Alarm Loop (optional)
7. Connect USB
8. Connect power cable
9. Cable routing
10. Water Resistant IP54 Rating
1) BEAM Antenna Connection
Anntena Connection Diagram
To connect the IsatDock MARINE to the GSPS
BEAM Antenna, requires the use of certified
satellite and GPS antenna cables to be used. These
cables are purpose built cables as approved by
Beam to manage the power requirements for the
antenna system. Approved cables can be found at
www.beamcommunications.com/support/marine.
SMA
1.
2.
3.
4.
5.
Refer to the antennas installation guide
for antenna mounting and location
requirements.
Connect the antenna cable labelled “GPS” to
the SMA antenna connector labelled “GPS”.
Connect the antenna cable labelled “Inmarsat”
to the SMA antenna connector labelled “ISAT”.
Connect the GPS-SMA (Female) cable end to
the IsatDock MARINE’s SMA connector.
Connect the TNC (Female) antenna cable end
to the IsatDock MARINE’s satellite connector.
NOTE
Refer to the section “Antenna Installation” for more
information on antenna placement and installation.
Only Beam approved antenna cables should be used
with all docking stations and antennas.
IsatDock MARINE - Installation & User Manual
GPS
Antenna
Cable
SMA
2
3
4
5
SMA
Satellite
Antenna
Cable
TNC
ISD710
Marine Active Antenna with
Pole Bracket
15
2a) Wall Mounting Orientation
WARNING
DO NOT pull with force on the cables from the rear
of the IsatDock MARINE. Please install strain relief
clamping for the antenna cables where required.
Correct installation of the antenna system is a vital
part of the IsatDock MARINE system, to ensure
reliable functionality, and drop-free calls.
There are nine screw holes available for mounting
the bracket to a wall. It is recommended that
a minimum of 2 screws are used to ensure the
docking station is mounted securely.
a
Fit the docks feet in the large holes of the bracket
WARNING
Changes or modifications not expressly
approved by BEAM Communications could void
the product warranty.
WARNING
To satisfy FCC RF exposure requirements for mobile
transmitting devices, a separation distance of
55cm or more should be maintained between the
antenna of this device and persons during device
operation. To ensure compliance, operations at
closer than this distance is not recommended.
WARNING:
Do not place the antenna anywhere there is a
source of heat or fumes such as the ship’s exhaust.
16
b
There are four keyhole shaped slots in the
mounting bracket that mate with feet on the
rear of the docking station. To attach the
bracket, the larger end of the keyhole will pass
over the feet. The bracket is then slid up to lock
the feet into the narrow section of the keyhole.
Slide the dock down
c
Final lock position
Once the dock as been locked onto the mounting bracket on the wall, two security bolts are
then slid into place locking the dock to the wall.
Security Bolts
Two security bolts ensure the MARINE docking
unit is firmly fixed to the wall and only removed by
an ‘authorized’ (the security key holder) personnel.
Once the IsatDock MARINE is fitted to the wall,
these two security bolts prevent the docking
station from sliding back up freeing the dock.
The security bolts are 4mm in diameter and have a
slot for a flat blade screwdriver.
The bolt under the privacy handset mounting
cup must be fitted prior to the cup being screwed
into place. The second bolt is placed under
the IsatPhone Pro in the recess for the handset
antenna cover. Both bolts are then covered with
plugs. As the second bolt is under the IsatPhone
Pro, access to the bolt is denied when the handset
is locked into the cradle.
2b) Desk Mounting Orientation
3) Privacy Handset & Mounting Cup
The IsatDock MARINE supports a desk mount
configuration. Depending on the users
requirements the docking station supports both
a flat and raised orientation on the desk.
The Privacy Handset is conveniently mounted
on to the IsatDock MARINE enclosure, providing
a local handset function.
The Privacy Handset connects to the docking
station via a RJ9 connector. The privacy handset
is connected beneath the rear panel of the
IsatDock. Once connected, the cable is run out
through the foam and placed in the ‘S’ channel
through the base of the phone.
To configure the IsatDock for a desk installation:
1. Fit the mounting bracket to the back of
the IsatDock as shown in section (2a) wall
mounting directions.
2. Flip the feet out if required and locate the
IsatDock on the desk.
RJ9 connection
When desk mounting, the security bolts are not
required to be fitted.
Changing Cups
1. Unhook the privacy handset from cup.
2. Remove cup cover to expose screws.
3. Unscrew 3 screws with a phillips screwdriver.
4. Detach the cup and replace with the
spring or springless cup.
IsatDock MARINE - Installation & User Manual
17
1
2
(1) Springless Cup for Normal light-use
Desk mounted cradle position.
The ‘springless’ cup is fitted to the docking station
with the mounting clip in a ‘flush’ position.
3
4
Wall mounted cradle position.
The mounting clip can be slid out and
reversed, producing a protruding point that
the Privacy handset rests upon. For a wall
mounted docking station this retains the
privacy handset and the ‘springless’ cup has
enough height to allow the handset to rise
up off the clip and out of the mounting cup
There are two unique mounting cups for the
privacy handset. (1) springless cup for either
a desk mounted cradle position or a wall
mounted cradle position. (2) spring cup for
heavy duty use.
18
(2) Spring Cup - Heavy duty use cup
In harsh environments, the Privacy handset is
actively retained in the mounting cup. This is
achieved by using the ‘spring’ mounting cup. To
remove the handset from the cup, the phone is
lifted up against the pressure of the spring until
it clears the lower mounting pip and can be
removed from the docking station.
4) Access to Rear Connector Bay
5) Connect RJ11/POTS Interface
For the IsatDock MARINE, the external cable
interfaces are at the rear of the docking station.
The cover panel creates the IP rating for the
electrical interface and retains the cables in their
respective channels. The cover panel is fixed in
place by seven screws.
Any standard analogue POTS (= Plain Old
Telephone Service) Telephone is supported by
the IsatDock MARINE. It supplies power to the
analogue phone as well as ring, dial and busy tones.
The analogue phone can be connected by up to
600m of cabling to the IsatDock MARINE.
RJ11 port
a
a.
b.
c.
d.
e.
b
c
d
e
USB Data Interface
Alert loop connection
RJ11/POTS interface
DC power and accessory input
RJ9 Privacy handset
IsatDock MARINE - Installation & User Manual
19
6) Connect Alert Loop (optional)
7) USB Port Connection
8) Connecting Power to the Dock
IsatDock MARINE provides a standard BEAM
alert loop. This provides a normally CLOSED
wire loop, which can be used to connect to any
passive type of button, relay, or reed switch
in which the action breaks the loop (OPEN) to
activate the alert state.
Connect the alarm cable directly to the alert loop
connection. The cable can be extended to long
runs up to 45 meters. This alert loop can support
multiple alert buttons / switches wired in SERIES,
whereby any one of these will OPEN (activate)
the loop when pressed. This provides the same
functionality as pressing the mute and track
button simultaneously on the dock and manually
placing the unit into alert/emergency mode.
IsatDock MARINE has a micro USB Data Port to
enable upgrading of the firmware, advanced
configuration, and data connection.
The Dock can be powered from the supplied AC
Plug pack, or connect to an external 10-32V DC
power supply.
USB Data Port
ISD950 AC Plug Pack Installation
20
For installation using ISD950 110-240 AC plug
pack, connect the 4-way Microfit connector
from the plug pack to the 4-way power
connector on the rear of the IsatDock MARINE.
In this configuration the ignition/accessory
status is always ON.
DC Power Source Installation
2.
YELLOW
RED
BLACK
The DC power cable has three wires, RED, BLACK
and YELLOW. The RED and BLACK wires are used
for the power connection while the YELLOW
wire can be connected to a vessels accessories,
ignition or other similar circuits to control
the ON/OFF status of the IsatDock MARINE in
synchronization with a vessels operation.
By default, the IsatDock MARINE will stay on for 20
minutes after this input (YELLOW wire) is switched
off. If a call is in progress while this occurs, the
IsatDock MARINE will stay on for 20 minutes after
the call is terminated. Please follow the steps
below to connect the DC power cable to the
vehicle battery power and the IsatDock MARINE.
1. Route the wire end of the DC power cable to
3.
4.
5.
the connection point.
Connect the BLACK wire to the negative
terminal of the battery (10A fuse
recommended) or the vehicle chassis (if
negatively grounded chassis).
Connect the RED wire to the positive
terminal of the battery. It is recommended to
add the 5A fuse (supplied) between them.
Connect the YELLOW wire to the vessel
accessory power. If the accessory power
is unavailable, this may be connected to a
switch. It is recommended to add a 1A fuse
between them. The accessory wire enables
the IsatDock MARINE to turn on and off as
the vessel key is enabled or disabled. If this
function is not required, the YELLOW wire
MUST be connected to the RED wire.
Connect the 4-way Microfit connector on
the DC power cable to the 4-way power
connector on the rear cable loom of the
IsatDock MARINE.
RED
(+) Vin 10 to 32VDC
BLACK
(-) OV Power Ground
YELLOW
ON/SLEEP
9) Cable Routing
The IsatDock provides three different cable
routing options when installing the docking
station.
Cables may exit via path ‘A’ that travels around
to the top of the dock allowing for the interface
cables to be run with the external antenna
connections. Path ‘B’ directs cables out the base
of the dock while path ‘C’ results in cables exiting
to the side.
A
To Battery Positive Terminal
(Requires 5A Fuse)
C
To Negative Terminal or chassis
To ON/OFF switch
(1A Fuse recommended)
B
IsatDock MARINE - Installation & User Manual
21
10) Water Resistant IP54 Rating
Optional through-wall
Right angled adaptors can be fitted to the
antenna connectors to allow routing of cables
through a wall. A “clean” installation free
of any visible cabling can be achieved
by running the interface cables from the
connector bay along path ‘A’ and through the
same holes.
SMA Adaptor (GPS)
22
TNC Adaptor (GSPS)
The IsatDock MARINE has an ingress Protection
rating of 54. When installing the IsatDock it is
important that the following steps are taken to
ensure the protection is maintained.
•
The MARINE cover is closed over the
IsatPhone Pro. Ensure the latch is engaged
and clicked in place.
•
Both security bolts & plugs are fitted (see
section 2a Wall Mounting Orientation). The
security bolts pass through the docking
station and need to be in place to create a
seal against the o-rings at the rear of the
Dock. The plugs must also be fitted on the
front side of the Dock under the Mounting
Cup and IsatPhone Pro.
IsatDock MARINE Usage
•
Rear Cover Screwed in Place. The rear cover
of the MARINE dock must be screwed down
with at least the four screws indicated below
to ensure the waterproof seal is achieved
(indicated by a & b). Care should be taken
placing the cables in the respective cable
guides as any damage to the sealing foam will
compromise the water resistant foam seal.
a
3.
Docking & undocking the IsatPhone
Pro handset
To place the IsatPhone Pro into the docking
unit, both the ‘covers’ on the external antenna
connectors and the USB/Audio connectors
need to be opened.
1. The antenna ‘cover’ must be placed at 90
degrees to the antenna connector cavity and
run parallel to the top edge of the phone.
2. The ‘cover’ in the base of the phone should
be in the a 90 degree opened position.
To dock the handset, align the IsatPhone Pro
with the phone tray and slide the handset
down until it seats flush to the bottom of
the tray. Swing the phone down into the
cradle by applying pressure to the top of the
handset. An audible ‘click’ is heard when the
phone is in the docked position.
1
1
A
2
b
To remove the handset from the cradle, press
the EJECT button at the top of the docking
station. The dock will swing out and the
handset can be removed.
Eject Button
C
IsatDock MARINE - Installation & User Manual
B
23
IMPORTANT:
Before docking the IsatPhone Pro to the docking
station, check that the USB cover is open, able to
swing free (without putting it in a “locked open”
position as illustrated in ‘A’) and ready for docking at
a 90-95 degree angle as shown on image ‘B’. If you
have a gap similar to image ‘C’, please do not force
the IsatPhone Pro down. This can damage the USB
connector and void warranty.
A

B

C

90°

95°
180°
IsatPh
one PR
IsatDOCK
24
O
Cover
Latch
Cover
Seal

0°

MARINE Cover
The IsatDock MARINE docking station achieves
an IP54 rating over the handset by the use of a
hinged cover . The cover is released by the latch
at the base of the cover.

Cover
Hinge
Tracking & Alert Configuration
(optional)
It is optional to activate the tracking function
on your terminal. Please refer to the Falcon
software to enable this function. Alert
messages can be enabled via the tracking
configuration. This option can be activated
through the below link as required.
www.beamcommunications.com/support/
marine
NOTE
If the Beam alarm loop is going to be used
with an external button, remember to enable
this external loop in the Falcon settings. Once
enabled, the loop will be armed and activated
with an open-loop condition.
To avoid false triggering, be sure to have the
normally closed button wired into the alert loop,
before applying power.
Operation of the IsatPhone Pro
Placing Voice Calls
Prepare the Inmarsat IsatPhone Pro
Ensure that the IsatPhone Pro Handset has the
latest compatible firmware installed. For more
information visit:
www.beamcommunications.com/support/
marine
Bluetooth® calls via IsatPhone Pro
The IsatDock MARINE allows for Bluetooth audio
calls to be placed via the IsatPhone Pro handset
while docked. Consult the IsatPhone Pro manual
for further information on pairing and Bluetooth
discovery setup.
Starting Up
1. Retract the antenna on the IsatPhone
Pro handset.
2. Place the IsatPhone Pro as per instructions
“Docking & Undocking” on page 23-24.
3. Turn vehicle ignition on. The IsatPhone
Pro will automatically power up/on and
the handset will then start to initialise
a 3 tone rising beep indicate when a
successful connection has been made
between the docking station and the
IsatPhone Pro.
4. Wait for the IsatPhone Pro handset to
register on the Inmarsat network. The
STATUS LED on the docking station will
turn green when a successful registration
has taken place.
5. You are now ready to make and receive calls.
NOTE:
(1) If the IsatPhone Pro is removed from the dock
during a call, the call will drop out during this transition
(2) One common cause for connection failure is a flat
IsatPhone Pro battery which prevents the IsatPhone
Pro from turning ON. In these instances the docking
station will attempt to charge the Isatphone Pro
handset while it is switched OFF, until enough
charge is present for the IsatPhone Pro to turn ON.
This charging period can take up to 20 minutes
depending on how flat the battery.
IsatPhone Pro handset
The IsatDock MARINE provides charging power to
the IsatPhone Pro handset.
The IsatPhone Pro battery is a lithium-ion cell which
has a safety temperature range whilst charging of 0 to
45 degrees Celsius (32 to 113 degrees Fahrenheit).
Due to the increased heating effects on the
IsatPhone Pro handset whilst it is docked and being
charged, it is ideal for the ambient temperature to
be at least 18 degrees below the 45oC upper limit
for the handset to charge the battery whilst docked.
If the battery temperature exceeds this limit, then
the IsatPhone Pro may cease charging until the
temperature is reduced.
IsatDock MARINE - Installation & User Manual
Speakerphone Phone Call Use
Mobile Originating
1. By default the Oceana 800 will start all
calls in speakerphone mode when dialing
on the keypad if RJ11 and privacy handset
remain on hook.
2. Dial using the full Inmarsat dialing sequence
eg. 00 country code and telephone number
on the IsatPhone Pro handset keypad
whilst docked. Press the GREEN key on the
IsatPhone Pro to start the connection.
3. A message will display on the IsatPhone Pro
handset to indicate the call is progressing.
4. Once the call is connected, the STATUS LED
will flash to indicate a call is in progress.
5. To terminate the call, press the RED key
on the IsatPhone Pro handset or press the
speakerphone button.
25
Options:
A. During a call, you may use the optional
privacy handset by taking the privacy
handset out of its cup. This automatically
directs the call audio to the privacy handset.
B. To return the call back to “speakerphone”
mode, press the speakerphone button and
return the privacy handset to its cup.
Mobile Terminating
1. Answer the incoming call by pressing the
speakerphone button or the GREEN key on
the IsatPhone Pro handset.
2. Once the call is in progress, the same options
are available as described in “Speakerphone
Phone Call – Mobile Originating”
3. Press the RED key on the IsatPhone Pro
handset or press the speakerphone button
to terminate the call.
RJ11/POTS phone use
Mobile Originating
1. Lift the RJ11/POTS phone handset
“OFFHOOK” and listen for the dial tone.
The mute LED will flash yellow to indicate
the RJ11/POTS is in use.
2. Dial using the full Inmarsat dialing sequence
eg. 00 country code and telephone number
on the RJ11 telephone keypad.
26
3.
4.
5.
A message will display on the IsatPhone
Pro handset indicating the number called
and that the call is progressing.
Once the call is connected, the STATUS LED
will flash to indicate a call is in progress.
Place the RJ11/POTS phone handset “ON
HOOK” to terminate the call.
Mobile Terminating
1. The RJ11/POTS phone will sound its ringer.
2. Lift the RJ11/POTS phone handset
“OFFHOOK” to answer the call.
NOTE (default operation)
For mobile terminated calls, the call will remain
active for ~90 seconds even if the RJ11/POTS
phone is placed ON HOOK. To end the call
immediately, the other calling party must hang
up (ON HOOK) the call.
Data use
Ensure that you have installed the BEAM USB
driver – see section “USB Driver Installation”
(shown on page 27).
The Oceana 800 terminal allows for circuit
switched data via the BEAM USB data port
that is presented when plugged into your PC.
Follow the normal procedures with your data
application to connect. Once connected, the
Call LED will be flashing YELLOW. Once the
circuit switched connection has ended, the
Call LED will turn off.
NOTE:
During a data connection, the RJ11/POTS handset
cannot make or receive voice calls. An unavailable
tone will be heard on the RJ11/POTS handset.
Privacy Handset Use
Mobile Originating
1. Remove the privacy handset from its cup
2. Dial using the full Inmarsat dialing
sequence eg. 00 country code and
telephone number on the IsatPhone Pro
keypad whilst docked. Press the GREEN
button to start the connection.
3. A message is displayed on the IsatPhone
Pro to indicate a call is in progress.
4. Once the call is connected, the STATUS LED
will flash to indicate a call is in progress.
5. Press the RED key on the IsatPhone Pro
handset or return the privacy handset to
its cup to terminate the call.
Options:
A. During a call, you may switch to
“speakerphone” mode by pressing the
speakerphone button on the IsatDock.
Return the privacy handset to its cup.
B. To return the call back to the privacy handset,
remove the privacy handset from its cup.
Mobile Terminating
1. Answer the incoming call by un-cupping
the privacy handset from its cup.
2. Press the RED key on the IsatPhone Pro
handset or return the privacy handset to
its cup to terminate the call.
Mute Mode
Tracking and Alert Operations
Mute functionality
The mute function of the IsatDock MARINE
allows the user to mute the uplink microphone
audio on the privacy handset and/or internal
hands-free microphone.
1. During a call, Press the Mute button on the
front of the IsatDock MARINE, a RED LED
will illuminate the Mute button to confirm
that the uplink audio is muted.
2. To exit the mute mode, press the mute
button once.
Enable Tracking & Alert
The Tracking & Alert function is NOT enabled by
default and it has to be configured and enabled
using the Falcon software via the micro-USB
connection to the IsatDock MARINE.
Various configuration options are available
to the user in Falcon. The message delivery
method is also set using Falcon. Please refer to
the Falcon User Guide for more details on how
to configure and enable the Tracking & Alert
function on the IsatPhone Pro.
USB Driver Installation
Send Tracking Position
In order to send a tracking message, the
following conditions must be fulfilled.
1. The GPS receiver has acquired enough
satellite signals and navigational data to
calculate a positional solution (fix).
2. The IsatPhone Pro handset is registered
with the GSPS network.
3. Tracking is configured and enabled via Falcon. The Track LED will stay off if the Tracking
function is disabled. It will turn solid GREEN
if all of the above conditions are satisfied.
Otherwise, it will flash in GREEN if the Tracking function is enabled but no GPS fix and/or
GSPS registration has occurred.
The IsatDock MARINE USB data port requires
an interface driver to be installed on the
user’s computer prior to undertaking data
communication. This driver supports the
following operating systems:
Windows XP (SP3 or above), Vista & 7
You can download the Windows Driver for the
IsatDock from
http://www.beamcommunications.com/
support/marine
IsatDock MARINE - Installation & User Manual
27
To manually send a tracking message of the
current location
A. Apply a single press to the Track button.
A single beep will sound (if configured
in the Falcon).
Activate Alert Mode
Alert mode can be activated by one of the
following two methods:
1. Press and hold both the Track and Mute
buttons together for 2 seconds. A single
beep will sound (if configured in the Falcon).
2. If enabled by the Falcon, press and hold
the external panic button (optionally
wired into the Alert Loop wires).
Once triggered into the Alert mode, the Track
LED turns RED. The message then attempts to
be sent. The Track LED will flash in RED when the
alert message is sent. (Rate: 1.5sec off, 1.5sec on,
etc). The Track LED will flash in YELLOW when
the alert message is acknowledged by a remote
host. (Rate: 1sec off, 4sec on, etc)
Clearing an Alert
To clear the alert mode press and hold the Track
button for seven seconds. A single beep will sound,
and the LED will show re-armed state (GREEN).
28
IsatDock Key lock
A barrel type lock is situated in the top of the
dock. When locked, the eject button cannot
be depressed and the IsatPhone Pro cannot be
removed from the dock. Once locked, the access
to the security bolt beneath the handset is also
denied thus ensuring the MARINE docking station
cannot be removed from the mounting bracket.
Locked
Open
IsatDock MARINE Front Panel
Location
Button
Mode
Action
LED/Sound
Mute Press
on/off
In a Call:
LED turns RED - Muted
Mute the microphone (uplink) on the privacy handset if
connected to cradle.
LED turns OFF - Not muted
Up/Down
In a Call:
Audio will sound louder/quieter in privacy handset with each press.
LED flashing Yellow - RJ11/POTS in use
Increase/decrease volume on the internal hardware or privacy
handset (optional accessory) if connected to cradle.
OR
Out of Call:
A beep will sound indicating the increased/decreased ring tone volume
Increase/decrease volume of incoming ring tone on the
internal hardware speaker.
+
Single Press
(1 second)
In Alert Mode*:
Single Press
(7 seconds)
In Alert/Emergency Mode*:
Two button
press
(2 seconds)
In Tracking Mode*:
A beep will sound indicating alert/emergency mode is activated#
Activate the Alert/Emergency mode.
LED changes from GREEN to solid RED.
A beep will sound to indicate that a tracking message is to be sent#
Send a tracking message to the pre-configured destination
LED changes from RED/YELLOW (solid or flashing) to GREEN#
Clear the alert/emergency mode and return to the
Tracking mode*.
LED changes to flashing RED once the alert has been sent.
LED will change to slow flashing YELLOW once the remote server has
acknowledged receiving the alert.
+
Brightness
dual button
simultaneous
press
(1 second)
Out of Call:
Enter LED brightness change mode. Press UP and DOWN
arrows to vary intensity. Mode will automatically exit after 5
seconds after the last button press.
Speakerphone
press ON/OFF
In a Call:
Terminate call if speakerphone mode is active
Activate speakerphone mode if Privacy Handset mode is active.
Out of Call:
Answer inbound call in speakerphone mode
All LED’s will change to WHITE and a single beep will sound when
entering brightness change mode.
A short double beep will sound when exiting change mode.
LED turns GREEN - Speakerphone mode active
LED turns OFF - Speakerphone mode not active
* This action is optional, only when the Tracking Mode for your IsatDock MARINE is configured and activated.
A beep will only sound if audible alerts are enabled in the Falcon
#
IsatDock MARINE - Installation & User Manual
29
IsatDock MARINE Buttons/LED lights
TRACK
GREEN
RED
ILLUMINATED
Tracking enabled,
GPS fix acquired.
Alert mode activated N/A
YELLOW
Tracking and alert
disabled
FLASHING
Tracking enabled
No GPS fix
Alert message sent
N/A
Alert message
acknowledged by
remote party/server
WHITE/OFF
MUTE
GREEN
RED
YELLOW
WHITE/OFF
ILLUMINATED
N/A
Outgoing audio is
muted
N/A
Outgoing audio is
not muted
FLASHING
N/A
N/A
POTS/RJ11 in use
N/A
LED STATUS
GREEN
RED
YELLOW
WHITE/OFF
ILLUMINATED
Handset registed and
able to make a call
Handset not
registered/no signal
and canort make or
receive calls
N/A
N/A
FLASHING
Call in Progress
N/A
N/A
N/A
ALTERNATING
N/A
Error detected in
communicating
with IsatPhone Pro
handset.
N/A
N/A
SPEAKER
GREEN
RED
YELLOW
WHITE/OFF
ILLUMINATED
Speakerphone
mode active
N/A
N/A
Speakerphone
mode inactive
Flashing Red/Blue
1.
2.
3.
4.
5.
30
Mute
Track
Speakerphone Button
Up & Down
STATUS LED
1
2
4
5
3
Assuring Quality of Service
There are conditions that can compromise the
quality of the service you may receive. These
include:
• Obstructions
• Cabling
• RF Interference
Obstructions
Nearby tall buildings or similar structures,
heavily leafed trees and mountains can all
degrade performance as they block the signal
between the antenna and the satellites.
Inmarsat performance is immune from natural
environments such as clouds, fog, rain, snow,
wind and smoke.
Cabling
Using an externally mounted antenna provides
an ideal solution for many applications. It is very
important that both the antenna cabling and
antenna are BEAM approved products. Always
ensure all RF connectors are screwed together
firmly and ensure there are no sharp bends in the
cabling between the IsatDock MARINE and the
antenna.
RF interference
All wireless devices, including satellite
telephones, are susceptible to RF (radio
frequency) interference from other electronic
devices. This problem is more evident when
numerous antennas and broadcasting devices
are located within close proximity to each other.
Mitigation of RF Interference
Service degradation due to RF interference can
be significantly improved by:
•
Increasing the distance and moving the
antenna off axis from the source of the
interference, and
•
Using an external band pass filter and an
external antenna.
WARNING
Failure to use BEAM approved antenna cables will
result in degraded performance and may damage
the IsatDock MARINE. This will void the product
warranty.
Symptoms of RF interference
Symptoms of RF interference often resemble
those that arise when an antenna is being
operated with an obstructed view of the sky.
Some of these symptoms include; erratic or
no signal strength indication dropped calls or
warbled or otherwise distorted voice. These
symptoms may be intermittent or persistent,
depending largely on the interference source, its
distance, strength and frequency relative to the
antenna.
IsatDock MARINE - Installation & User Manual
31
Specification Summary
Operational Limits
Altitude 18000m, Velocity 515m/s
ISD942 - 50m SMA/TNC Cable Kit (Active)
Dynamics
4G
ISD943 - 60m SMA/TNC Cable Kit (Active)
Electrical & Environmental
Specifications - IsatDock MARINE
Average Power
Consumption Current
@ 12v
Average
Power w/o IsatPhone
Pro
130mA
Standby + Charging
360mA
4.3W
Transmit + Charging
875mA
10.5W
Sleep Mode
5mA
60mW
Peak Current
3.5A
42W
Watts
1.6W
Alert Button in-built
Two button press
ISD945 - 80m SMA/TNC Cable Kit (Active)
1 x alarm loop
Bare wire - “Normally closed” loop
IN to OUT
ISD946 - 90m SMA/TNC Cable Kit (Active)
Track
In-built - single key press
RST410 - “Alert Pendant” Kit
Connectors / Interfaces
RST055 - UPS Battery Pack
RJ11/2-wire, 5REN @ 600m, Adjustable
dial, ring, busy tone configured
frequency and adaptive impedance.
Kit Contents
BEAM Antenna
TNC-Female
110-240V AC Plug Pack
GPS Antenna
SMA-Female
Privacy Handset
10-32V DC
4-way microFit
(AC/DC adaptor, or DC lead)
10-32V DC Power Cable
Privacy Handset Port
RJ9 connector
Handset locking key
Configuration /Data
USB Micro
User manual & Quick Start Guide
In-built speaker/microphone
Wall mounting plate
270 x 189 x 101
(mm)
10.6 x 7.4 x 4
(inches)
Weight - dock
1.67kg
3.67lbs
Speakerphone
Total Kit Weight
2.72kg
5.99lbs
Certifications
Operating Range
-30oC to +70oC
-22 F to +158
IP54 Rating
Storage
-35oC to +85oC
-31oF to +185oF
0oC to +45oC
+32oF to 113oF
5 = Protected against dust limited ingress (no harmful
deposits)
Humidity
o
o
<= 75% RH
GPS Module (internal)
4 = Protection against water sprayed from all directions limited ingress permitted.
2m Alert wiring loop
NOTE:
Specifications are subject to change without notice.
Accessories
ISD710 - Maritime Antenna (Active)
* It is ideal for the ambient temperature to be
ISD932 - 6m SMA/TNC Cable Kit (Active)
approximately 18 degrees below the 45oC upper limit for
ISD933 - 13m SMA/TNC Cable Kit (Active)
the handset to charge the battery whilst docked.
Channels
14 tracking, 51 channel acquiring
Update Rate
1Hz
Accuracy
Position 2.5m CEP, Velocity 0.1m/s,
Timing 300ns
Acquisition TTFF
Cold 29sec, Hot 1sec
ISD935 - 30m SMA/TNC Cable Kit (Active)
Sensitivity
-161 dBm
ISD938 - 40m SMA/TNC Cable Kit (Active)
32
IsatDock MARINE
Inmarsat Type Approval, FCC, CE Compliance, Electrical
Safety, RoHS, Industry Canada, C-Tick, EMC Compliance
Environmental Specifications
Battery Charging
Temp*
ISD947 - 100m SMA/TNC Cable Kit (Active)
POTS/RJ11
Physical Specifications
Dimensions
ISD944 - 70m SMA/TNC Cable Kit (Active)
I/O Alarm/Alert
ISD934 - 18m SMA/TNC Cable Kit (Active)
(1) Physical Dimensions - MARINE Dock
(2) Physical Dimensions - Privacy Handset
27.13mm
206.97mm
49.70mm
100.8mm
268.9mm
42.28mm
188.2mm
(3) Physical Dimensions - Wall Bracket
47.16mm
60.0mm
80.5mm
80.5mm
53.0mm
53.0mm
175.71mm
500.88mm
23.16mm
51.0mm
Ø 5.2mm
243.96mm
69.0mm
IsatDock MARINE - Installation & User Manual
69.0mm
33
Trouble Shooting
This chapter provides information to help you
troubleshoot problems you may encounter
while running the IsatDock.
Q1
How do I know if my IsatPhone Pro is
registered on the Inmarsat network?
Q4
A
The STATUS LED of the docking station
will change to GREEN when the handset
is registered and able to make calls on
the network. The IsatPhone Pro will also
indicate “Inmarsat” in the top left corner of
the screen display.
A
Q2
The handset and docking station
turn’s OFF every 20minutes?
A
Ensure the Ignition/Accessories wire
is connected to power. If this is not
connected, or connected to ground the
docking station will go into sleep mode
after 20 minutes by default.
Q5
Q3
No power on IsatDock.
A
A
Check power is connected to the
interface unit.
Ensure the Connector cable to the IsatDock
is firmly fitted.
Check all the connection cables to and
from the IsatDock.
Visit: http://www.beamcommunications.
com/support
Q6
Dropped calls
A
Due to a satellite network when you are
in motion the satellite signal may become
obstructed (such as buildings, bridges,
tunnels, larger vehicles).
Check the antenna connection.
Ensure the antenna cable has not been
damaged.
Ensure that only approved antenna cable
has been used.
Refer to Antenna Install Guide on Beam
website support.
34
The signal bars are low or fluctuating
and call quality is poor.
Ensure all antenna connectors are tight.
The antenna is operating in a location that
it can see the satellite and there are no
obstructions.
Beam certified antenna cabling is being
used and there are no sharp bends or cuts
in the cable.
If using a fixed passive antenna, ensure it
is orientated correctly and pointing at the
satellite.
I am looking for the latest manuals
and support information on the
docking station ?
Q7
B party has “no audio”
A
Privacy Handset must be docked in its cup
when not in use.
Check that MUTE is not ON (indicated by
turning RED)
Check the signal strength on the handset.
Ensure the Headset connector at the base
of the IsatPhone Pro is not obstructed and
there is no dust or foreign objects in the
connector socket.
Q8
The docking station appears to be
cycling ON/OFF and the handset is not
registering.
A
Ensure the power supply can provide at
least 3.5A at 12volts.
If power is being supplied from a battery,
ensure the connections are tight and the
contacts are clean.
Beam Warranty Conditions
2.
BEAM Communications does not warrant any
7.
BEAM Communications will not accept
BEAM Communications gives this express warranty (along
installation, maintenance or service of the Products
responsibility for any invoiced goods or services
with extended warranty endorsements, where applicable)
not performed by BEAM, nor does it warrant the use
that are not covered by a BEAM Communications
in lieu of all other warranties, express or implied, including
of Products with unapproved ancillary products.
written purchase order. Under no circumstances
BEAM Communications will correct any defects
does BEAM Communications agree to pay for
fitness for a particular purpose. This constitutes our sole
in material or workmanship of products
labour or other related expenses associated with
warranty and obligation with regard to our products as
manufactured by BEAM which appear within (12)
the troubleshooting and/or repair of our product
well as the Customer’s sole remedy.
months and (24) months replacement warranty
BEAM Communications expressly disclaims all
for Docking Station units ONLY, from the date
liability and responsibility for any special, indirect or
of shipment by BEAM Communications to the
on product specifications that are current at the
consequential damages or any further loss of any kind
Customer.
time of publication. Product specifications, designs
whatsoever resulting from the use of our product(s).
BEAM Communications will repair or replace, at
and descriptive literature are subject to change
The Customer’s sole and exclusive remedy and the
our option, any defective product,provided that
as improvements are introduced. Although we
limit of BEAM liability for any loss whatsoever, shall
our analysis and/or inspection discloses that such
announce changes as they occur, we cannot
not exceed the purchase price paid by the Customer
defects developed under normal and proper use.
guarantee notification to every Customer. BEAM
This warranty does not extend to goods subjected
Communications warrants delivered product to
All products manufactured by BEAM Communications
to liquid or particulate ingress, extreme humidity,
conform to the most current specifications, designs
are warranted to be free from defects in material and
misuse, neglect, accident or improper installation,
workmanship in accordance with and subject to the
or to maintenance or repair of products that have
following terms and conditions:
been altered or repaired by anyone except BEAM
for particular categories of products or Customers,
1.
Communications unless otherwise stated in writing.
by information sheets published as deemed
The warranty is a return-to-base warranty and
appropriate by BEAM Communications. The
freight is paid by the sender.
warranty for third party Products is that of the
A charge of USD $150 including return freight will
third party and not BEAM warranty.
(without limitation), warranties of merchantability and
for the product to which a claim is made.
3.
4.
This warranty is limited to the original Customer
only. It cannot be transferred or assigned to third
5.
parties unless the intent to transfer to a third party
is expressly indicated in a purchase order and/
6.
or warranty-processing arrangements have been
be made for testing returned product which is not
agreed upon in writing by BEAM.
defective or is found to be defective as the result
without prior specific written authorization.
8.
Information in our descriptive literature is based
and descriptive literature.
9.
This warranty policy may be expanded or limited,
of improper use, maintenance or neglect.
IsatDock MARINE - Installation & User Manual
35
BEAM Communications
GLOBAL HEAD OFFICE
Tel: +61 3 8588 4500 Fax: +61 3 9560 9055
AMERICAS
Tel: +1 954 976 5062
EUROPE
Tel: +44 208 144 1405 Fax: +44 208 289 3542
www.beamcommunications.com
PART #: USRMAN006205
Info: info@beamcommunications.com
Support: support@beamcommunications.com
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