Hardware Recording/Playback Set Up Tips
®
PhoneTree Customer Help Document
Question: How can I make sure my PhoneTree hardware is set up properly for recording and/or
playback?
Answer: If you have added PhoneTree hardware to an existing non-hardware setup, or have
made any hardware changes and are experiencing recoring and/or playback issues, follow these
steps:
For all PhoneTree USB products
1 Check to see that the pink connector on your headset is
firmly inserted in the microphone jack on the back of the
PhoneTree unit. Similarly, make sure that the black
connector on your headset is firmly inserted into the
speaker jack on the back of the PhoneTree unit.
2 Be sure the USB cable is firmly connected, both to the
USB port on the back of the PhoneTree unit and the
USB port on your PC.
1
2
For PhoneTree 2100, 2500
and 3500
1 a. From within the PhoneTree
software, click on the Admin tab.
Click the icon labeled Configure
Global Settings.
b. Click on the Microphone Tab.
1
Click the
Microphone tab.
c. Uncheck the box next to Use
the Sound Card in My PC to
Record/Play Messages.
d. Under Microphone Style,
choose Microphone in Headset.
Click OK.
2 Restart your PC, then restart the PhoneTree software. Try the recording again.
Revised 6/08
page 1 of 2
© 2008 PCS, Inc. Specifications subject to change without notice. • 1.800.234.2943 • www.phonetree.com/customersupport • support@phonetree.com
Hardware Recording/Playback Set Up Tips, continued
3 If you are still having recording and/or playback issues and if you have a PhoneTree 3500, you may need to
disable Text-to-Speech. To do this, click on the Configure Text-to-Speech icon on the Admin desktop. Choose Do
Not Load TTS Engine, then click OK.
Click OK on the warning dialog that states You must quit this application and restart for changes to take
effect, then quit the PhoneTree software and relaunch.
4 If these steps do not address your recording and/or playback issues, please call PhoneTree customer service at
866.234.2943.
page 2 of 2
Revised 6/08
© 2008 PCS, Inc. Specifications subject to change without notice. • 1.800.234.2943 • www.phonetree.com/customersupport • support@phonetree.com
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