Welcome to the myTNT User Guide

mySettings
Address Book
Create Shipment
Collection
Documentation
Shipping Manager
Get a Quote
Tracking
Welcome to the myTNT User Guide
This User Guide is intended to guide you through myTNT. It will show you the key steps in
creating a shipment as well as some major functionality that make myTNT so easy to use.
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mySettings
Address Book
Create Shipment
Collection
Documentation
Shipping Manager
Get a Quote
Contents
Introduction
3
Collection
27
Standard features
4
Documentation
29
Registration
8
Shipping Manager
34
Logging on
12
Get a Quote
38
Password
13
Tracking
39
mySettings
15
Customer References
42
Address Book
19
Quick Links
47
Address Import
22
User Assistance
48
Create Shipment
24
Logout
49
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Address Book
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Documentation
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Tracking
Introduction
The dedicated myTNT environment is a secured area within the TNT website, which offers you easy access to more detailed
and personalised shipment information. Within myTNT you will find the following functions:
mySettings allows you to save time when you use myTNT by allowing you to store your preferences and any data that you
regularly use when you are shipping parcels. In that way you don’t have to type in the same piece of data time after time.
Address Book - saves you time by storing all the addresses you need. You enter them once, and the next time you need to
use them all you do is point and click. You can even import them from another address book.
Create Shipment - allows you to quickly prepare your shipment with all of the shipping data forwarded automatically to TNT.
Collection – arranging a collection is part of the Create Shipment function, myTNT will show you what collections have
already been arranged, and prompt you to arrange one if necessary, no need for phone calls, myTNT arranges the collection
and confirms it back to you.
Documentation – is created automatically as part of the Create Shipment function by myTNT according what is required for
the shipment you enter.
Shipping Manager - now can you review all your shipping history quickly and easily. Shipping Manager will give you all the
information you need as well as allowing you to track shipments, print or reprint documentation, and copy one shipment to
use as the basis for another shipment.
Get a Quote – input a few details of your shipment, and you can get the services we provide as well as their estimated arrival
details and cost using any special tariff available.
Tracking – as well as the usual Track by Shipment Number and Customer Reference, you can Track all of your shipments
by using Track by Account. Using myTNT to track your shipments also gives you a greater level of detail than the standard
product available on tnt.com.
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mySettings
Address Book
Create Shipment
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Standard Features
Security
To keep your data as safe as possible, we have made myTNT a secure environment. As soon as you enter
myTNT, all transactions are encrypted and protected by the industry standard Secure Sockets Layer (SSL)
protocol. You can check that you are working in a secure environment by looking for a locked padlock icon
in the status bar of your browser.
Navigation
Each page contains standard navigation along the top with the TNT logo placed at the top left corner.
Clicking on the TNT logo will take you back to the home page.
Buttons
There are two types of button used on the site, they are;
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Standard Features
Status Alert Message
Occasionally, it may be necessary for TNT to carry out maintenance work on myTNT. Any planned
downtime will be broadcast via a status alert message. These status alert messages are displayed in the
top title bar of the browser, with the menus and links (see below).
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Progress
Within the 'Enter Shipping Details' screens there are progress markers to show where you are in the
process. The marker highlighted identifies where you are in the process.
Icons
There are several icons used throughout the site, they are
Consignment in Exception
Manifested
Consignment Delivered
Consignment in Transit
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Errors and Messages
myTNT tries to make sure that all of the information you provide will ensure that your shipment arrives on
time and in perfect condition. If myTNT needs more information or if information is in error it will prompt
you.
You can make use of the Short Reference field to allow you
to populate the remaining fields.
Simply, type is a short reference and select ‘find address’.
Look out for these symbols, they indicate where information
is missing or in error.
myTNT will prompt you if it needs
more information or if it cannot
validate the information you have
entered.
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Registration
To start enjoying the benefits of using myTNT, you will first need to register for a user ID and password.
The registration screen can be accessed through the Welcome to myTNT screen.
To register for myTNT click here to
take you to the registration screen.
For enhanced security – you can have
the password hint emailed to you or
you can now reset it yourself.
myTNT is a secure environment. To
find out about security within myTNT
click here.
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Registration
If you already trade with TNT, then enter the details of the primary account at your location.
Enter your email address as the User ID
Enter your preferred password. It must be at least
6 characters, and be something you can remember
easily, but difficult for others to guess.
You can enter something here that will help you to
remember your password. Please make sure that
the reminder you enter is meaningful to you, but
not to others.
Don’t re-enter your password here.
You can use this functionality to help locate a valid postcode, for your
address.
Important note: When you register, you can
choose to share your Address Book and Shipping
Manager with others who have registered for the
same account and who have also chosen to share.
This feature makes it much easier for people who
work together and need to collaborate on their
shipping tasks. If you choose not to share then a
separate Address Book and Shipping Manager will
be set up for your use, and no one else will be able
to see your entries.
You will need to accept the Terms and Conditions of use of our website. Details can be found by clicking on the subjects below.
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Registration
A second screen confirms all of the details you
have entered. If you need to change any of the
details then click on back, otherwise click on
register.
Once you have submitted your registration
request. TNT will validate your details and set
up your account. You will receive an email to
the address you entered as the User ID
confirming your details.
For security reasons, it will not contain your Password, so please make sure you remember it. If you have forgotten it, you
can always click on the password reminder or reset button on the login screen to refresh your memory, so please make
sure that the reminder you enter is meaningful to you, but not to others.
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Registration
You can add any other TNT accounts you may have to myTNT by clicking on contact us, and requesting
the addition of your account numbers.
Enter your existing myTNT account
number and contact details.
Send your request to our Finance
department and tell us which new
account numbers you need.
Important note:
You can only request the addition of account numbers that are registered to your company. Requests to register
an account number of another company will be rejected.
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Logging on
Before you use myTNT, you will need to log on to the secure environment. Select myTNT from tnt.com to
get to the Welcome to myTNT screen.
Enter your User ID and password
If you would prefer not to have to
remember your login details,
then you can choose to have
myTNT remember them for you.
Important note: If you select
this option, others will be able to
access myTNT using your
password.
If you have forgotten your password, you can always ‘click here‘ and an email will be sent to your registered email
address with the password hint. You can now reset the password yourself if required.
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Password
You can change your password at any time. Click on Quick Links and select site map.
From the site map, select Change Password
Simply type in your new password, and confirm it.
Make sure that you update the password hint so
that it is still meaningful to you and not to others.
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Logged On
Once your username and password has been authenticated you will be displayed either one of the
pages below - depending on the requirements within mySettings.
When a user enters myTNT for the first time, the
Landing Page is displayed.
The User can decide if they want to bypass the landing
page.
The user can chose to display the site map as their
homepage. As well as the above you can also
choose any of the following to be your homepage:
Address Book, Shipping, Shipping Manager,
Tracking or Transit Times. This can be changed via
mySettings.
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mySettings (Page 1 of 4)
mySettings is a time saving feature of myTNT. In mySettings you can store any information that you use on
a regular basis. For instance, if you always ship from the same place, you can enter the details here and it
will automatically appear when you create a shipment. If you enter data here, but when you get to the
Shipping screens you need to change it, don’t worry, you can always change the details later without
coming back to mySettings.
Select your Sender address from the drop down box. If
you have more than one account, it will have been set
up for you when you registered.
If you have an address that you regularly send
shipments to, you can enter it here by selecting the
address book and entering a receiver address, or if you
have already entered the address in your address
book, simply select it. See the section on the Address
Book for details of how to enter an address.
If you have an alternative collection address that you
regularly use, a warehouse for instance, you can enter
it here by selecting the address book and entering a
collection address.
Selecting autosave will automatically save any address
you enter to the address book when you use myTNT
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mySettings (Page 2 of 4)
You don’t have to enter any information in mySettings, but it can help you save time to have the information
you use regularly appear automatically when you create a shipment.
The layout of myTNT will change depending on the
options you select. For instance if you are only
sending Documents, you will be asked to provide less
information than for Products and Goods.
Enter the details of any package that you send
regularly depending on the option you selected
Enter a few characters of your reference and use find
reference to search for matches.
Select this to allow returns documentation to be
requested
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mySettings (Page 3 of 4)
If you enter data in mySettings, you can always change it when you are creating a shipment without coming
back to mySettings.
Our standard for units of
measure is metric, but if
your country is using
imperial, you can select it
here.
Select your preferred service.
Note that you can only select a
service if you have entered the
addresses that you normally
ship from and to.
If you normally prepare your shipments a number
of days before you want them to be collected, you
can specify the number of days you wish to defer
collection here.
For some International shipments, it is necessary
to accompany the goods with a Commercial or
Proforma invoice. If you select this option, myTNT
will automatically produce the invoice for you when
it is required.
If you have a standard reference, enter it here. You
can use this reference to track your package later.
Alternatively you can have myTNT prompt you to
enter your reference while you are creating your
shipment.
Enter any special instructions here that you would
like to appear on the address label.
Enter the currency you normally use.
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mySettings (Page 4 of 4)
Once you have used myTNT you may wish to change the way it operates. For instance, you can select the
page that always appears when you enter myTNT. Depending on the way you work, you may prefer to go
straight to Get a Quote, or the Tracking screen or perhaps the Create a Shipment screen. It’s up to you.
myTNT will always print the minimum number of
documentation sets required for the shipment. However, if
you want to keep copies for your own records, enter the
additional copies you require.
myTNT can send emails to interested parties.
You can choose to print directly to the printer without the
use of a popup to render the print.
If you print address labels on a special label printer, you
can choose to omit them from “Print All Documentation”.
You can then print them later.
The user can request an email when a booking has been
confirmed.
Select the page you wish to appear when you enter
myTNT from the drop down box.
You can add additional text here, which will then be
displayed on the carriage forward email.
If there is any special information our driver may need, to
collect your shipment, and the times you are available, you
can enter them here.
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Address Book
myTNT contains a handy address book to store all of your frequently used addresses. If you chose to share
your address book when you registered, then the addresses you enter can be seen by any other registered
user of your account, and you can see and use theirs.
myTNT has four address types. Select the type you need to use.
Just click on the triangle to change the order
that the addresses appear.
If you can’t see the address you want, use the
search function.
If most of the details of the address you want
to enter are the same as one you have
already, just select the one you want to use
and click on copy.
You can import addresses from other address
books or address files using the import
function.
You can obtain a quote by selecting an
address from your address book and then
selecting the ‘get a quote’ button.
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Address Book - Add
You can enter address information from the Address Book, at any time. myTNT will hold up to 2000
addresses in total.
The Sender addresses are preset at registration and cannot be altered or deleted.
A Collection address should only be used if it is different to your Sender address. For instance if you have a
warehouse, or if you are having goods collected from another company. If this is the case the other
company will need to have the shipping documentation sent to them, and if they do not have a TNT account
number, they will need to conform to TNTs unknown shipper policy. See our Terms and Conditions.
Select the Address type you require
Add the details for your address, note that the
fields marked with an * are mandatory.
You can use this functionality to help locate a
valid postcode, for your address.
When you are ready click on save. If you don’t want to
save the address details click on cancel. If at any time
you want to start again, simply click on clear fields.
When you save the address, myTNT will check some of the details to verify the address.
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Address Book – Add from Create Shipment - Town & Postcode Range Lookup
Town & Postcode Range Lookup is available, to assist. You can save address information once you have
entered it when you create a shipment. If you want to save the address every time you create a shipment,
you can set myTNT to automatically save addresses to the address book my updating your preferences in
mySettings.
You can use the short reference and click on find address to select an
address, or you can select it from the Address Book.
You can change the address for this shipment without saving
it, or you can save it for use in the future.
You can use this functionality to help locate a
valid postcode, for your address.
For 'Town & Postcode
Range Lookup':
Enter known details
e.g. country / town / postcode.
Click Search;
to display a list of known
ranges.
Select a range, and click
Continue Shipping.
The selected range is used to
populated Receiver Details
(back on Create a Shipment
page1).
If you want to keep an address, that you have entered or changed, while
creating a shipment, just click on the save button.
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Address Book – Import Addresses
You can import up to 100 addresses per import from a comma delimited address file in the layout defined
below.
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Address Book – Import Addresses
You can import up to 100 addresses per import from a comma delimited address file in a
predefined layout.
Select the file to be
imported
Start the import by clicking on the Import button. myTNT will show you the progress of the import, and the details of any
errors encountered. The records in error will be rejected and can be imported once they are corrected.
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Create Shipment – Address and Package
Create Shipment will take you through all of the steps necessary to ensure that your package is collected
and delivered on time and in perfect condition. The first step is to tell us about who is sending the package,
and a little about what is being sent.
Select sender address or if the shipment is to be collected from a
different address, enter the collection address here.
Select documents only if your goods are documents or they are
non dutiable. Select Products/Goods if your shipment has a
commercial value. If you select Products/Goods, more
information will be requested from you automatically.
Enter details of the company you are sending your shipment to.
You can enter the short reference for the address in your
address book and click on find address, or you can click on open
your address book, or you can type in a new address and
optionally save it to your address book.
If you enter a reference here, you will be able to use it to track
your shipment through its journey and delivery.
Enter a few characters of your reference and use find reference
to search for matches.
You can provide information to indicate if your consignment
contains dangerous goods.
Select the Receiver address or if the shipment is to be delivered
to a different address, enter the delivery address here.
You can use this functionality to help locate a valid postcode, for your
address.
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Create Shipment – Address and Package
If you selected Products/Goods, the screen layout will change, and more information will be requested from
you automatically
If you selected to ship only one package, then all of the details
can be entered on this page.
If you selected to ship
more than one
package, then the
screen automatically
displays a new button
so that you can enter
multiple package
details on another
screen.
Enter all of you
package details on
this screen. When
you are finished, a
summary of your
input will be carried
back to the
previous screen.
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Create Shipment – Address and Package
Enter a customer reference to allow you to track your shipment through its journey and delivery. Click
find reference to show the customer reference search screen.
Enter a few characters of your reference and click find reference to search for
matches. Leave the field blank to show all your references.
Use the search facility to narrow
down the customer references
shown.
Select a customer reference.
Click continue to continue shipping
with the selected customer reference.
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Create Shipment – Service and Collection
Now all we need to know is which service and possible options you need, and when to collect the shipment.
If you use TNT regularly you can arrange to have a Regular Collection. If you have a Regular Collection,
there is no need to arrange one here unless it is a special request.
Select terms of payment. If you select Receiver Pays, then you will
be prompted for the TNT account number of the recipient.
You can print a commercial invoice using myTNT or bypass
myTNT and use your own application.
myTNT will automatically calculate the available services
and options, just select the one you need.
Click on get a quote if you would like to see the Transit
Time and the estimated cost. The Quote will be stored on
the page
myTNT will automatically provide information of your
existing collections, or if you have a Regular Collection.
You can send a message to your shipping partners, to tell
them that a package has been shipped, by entering their
email address and checking the ASN box.
Enter your details here to arrange a new collection.
You can specify that the recipient of your consignment will
be sending a return. The data you enter here will be used
to create documentation that you can include in your
consignment.
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Create Shipment – Service and Collection
You will only be able to select Receiver Pays, if it is approved in your country, and the receiving country,
and for your company.
If you select Receiver Pays, then you will be prompted to accept the Terms and Conditions for Receiver Pays.
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Create a Shipment - Documentation
If you have enabled myTNT to produce Commercial Invoices, and a Commercial Invoice is needed, then
myTNT will prompt you for the additional information required.
To save time, myTNT can store the details of your articles so
that you can select them the next time you need them.
For new articles, enter the details and add them to the invoice.
Add any additional costs here.
View Invoice gives you the
chance to see the Invoice before
myTNT prints it for you.
Important note: In some circumstances myTNT will not be able to recognise that it needs to produce a Commercial
Invoice, for instance when you are shipping from a Bonded Warehouse. You can force myTNT to produce a Commercial
Invoice by checking the create Commercial Invoice box in create a shipment.
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myTNT print your shipping documents
Once you have told us all about the shipment you want to make, and told us when you want the shipment
collected, myTNT will confirm your request, and let you know what documentation will be required. If you
are happy with the request, just press finish.
myTNT will confirm your shipping request.
myTNT will tell you what documentation will be printed, and
what to do with each document.
When you are happy with the shipment click confirm to
finalise your request.
Check this box to confirm that you accept TNT’s terms and conditions. You can save time by accepting the terms and
conditions in mySettings which will automatically set this box to checked.
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Create a Shipment - Confirmation
myTNT will automatically generate all of the documents you need to ship your package. You can print them
after you confirm each shipment, or if you are creating several shipments, you may prefer to print them later
from the Shipping Manager. If you want to keep copies for your records, you can tell myTNT to print more
copies by updating your preferences in mySettings.
A collection has been confirmed. myTNT displays
the depot code and the booking number.
Note that if no collection has been arranged, the
message shown would be
If you think you may need to change some of the
details of your shipment, or if you have a few
shipments to organise, then you can select to
print your documentation later from the Shipping
Manager.
If you select print later, you will be taken back to
the Create Shipment screen. If you select print
now, then myTNT will print your documentation,
and take you the Shipping Manager.
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Create a Shipment – Carriage Forward
myTNT functionality will allow the printing the documentation at the Deviating Collection Address. The
documentation will be sent to a collection address via email. The Collection Address will need access to the
internet and local printing facilities, but will NOT need access to a myTNT account
Email documentation confirmation screen
Email sent to customer
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Create a Shipment - Print
Normally, before you print your documentation, myTNT will give you a preview of the documents. If you
need to send the documentation to another location, you can also print the documents to a file using the
standard printer window. If you have chosen direct printing, no preview will show.
Select print to file if
you need to send the
documentation to
another location.
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Shipping Manager
You can view and manage all of your shipments using Shipping Manager in myTNT. In Shipping Manager,
you can see which shipments have had their documents printed, and amend any shipments that need their
details changing.
The user can filter the search for a consignment
using the tracking icons and the no. of days.
You can search up to 90 days of your shipping
history.
When you are ready just select the shipment,
choose the documentation from print drop
down below and click on print at the bottom of
the screen.
If you want to create a shipment that has similar details to one in the
shipping manager, just select the original and click on copy. Then
amend the details in create shipment.
IMPORTANT: You can amend any shipment until
the documentation has been printed, once it has
been printed you can view the details.
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Shipping Manager
If you have a number of shipments to make, or if you have amendments to make to your shipment before it
is collected, then it might be more convenient to print all of your documentation at the same time from the
Shipping Manager.
You can print all of the documents for a
shipment, or you if you need to reprint a
specific document, you can select it from
the drop down. Check the box next to the
shipment that you need, and then click on
print. The address label is printed to the
default printer over the internet.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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You can delete a shipment at any time up to the point that you print the documentation. If you wish to
cancel a shipment after it has been printed remember that you will need to contact our Customer Services.
x
Select the consignment you wish to delete
and click on delete at the bottom of the
page
You will be shown the following screen as
confirmation to delete a consignment,
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Shipping Manager
You can view and manage all of your shipments using the Shipping Manager in myTNT. In the Shipping
Manager, you can see which shipments have had their documents printed, and amend any shipments that
need their details changing.
You can get an estimated cost and transit time
for a shipment by selecting the one you need
and click on get a quote.
You can track shipments by selecting the ones you need and click on
track.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Get a quote
Tell myTNT a few details about the shipment you wish to make, and you can get an indication of the cost
and available services together with the time it will take to deliver door to door. You can then select the
service you need and use it to create a shipment.
Enter details of where the shipment is going from and
to, and few details about the packages.
Enter a collection date and time to get a more accurate
quote.
Click on submit, and myTNT will tell you …
You can use this functionality to help locate a valid postcode, for your address.
The services available
The estimated cost
The delivery date/time
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Tracking
Tracking
As a registered user of myTNT, you can track your shipments in three ways. You an enter one or more
Consignment Note numbers, you can enter one or more references, or you can get the tracking status of all
of the shipments for your account.
If you are tracking by Consignment number or
your own reference, select the one you will
use and enter up to 50 in the box.
If you want to see the status of all of the
shipments for your account for a country,
select track by account number and select the
criteria from the drop down boxes.
If you are going to track the same shipments several times, myTNT can remember them for you, just check the box.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Tracking (Continued)
You will get more information than on the standard tracking screen, and if you wish, you can email the
status of a shipment to other interested parties.
Double click on the Consignment number to
obtain the detailed status.
To email the status just select the
consignment and click on E-mail. Then fill
in the email addresses for the recipient and
e-mail.
NOTE – If your country has POD imaging functionality enabled then another
column – Signature Image_ is displayed after the ‘Status’ Column.
For shipments sent via an account registered in myTNT, it is possible to view
additional details about the consignment including sender and receiver details,
individual package status information, and shipment details.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Tracking (Continued)
It is possible to “drill down” and view additional details about the consignment including individual package
status information.
Click on “view packages details”, to view the state
of the individual packages.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Customer References
Customer references allow you to track a shipment through its journey and delivery. For convenience you
can create and maintain a list of customer references to choose from when creating shipments.
The Maintain Customer References screen can be accessed from the Administrative Tools area of the
Sitemap.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Customer Reference Maintenance
myTNT allows the user to maintain commonly used customer references for easy access. Up to 1000
customer references can be added. Existing references can be amended and deleted as required.
Customer references can also be imported and exported using a file in CSV format. See user guide for
details of the file format.
Search facility to narrow down list
of references displayed.
Click to amend the given customer
reference.
Import and export the customer
references in CSV formatted file.
Delete the customer references
that have been checked.
Add a new customer references.
Navigate through pages of
customer references.
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Customer References Maintenance - Import
Up to 1000 customer references can be imported from a text file in CSV format. See
below for details of the file format.
Click Browse to choose a .csv file.
Choose No to keep your existing
references when the import is
performed.
Start the import.
If the 1000 customer reference limit is reached during an import, the additional records will be ignored.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
Tracking
mySettings
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Create Shipment
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Customer References Maintenance - Export
Your existing customer references can be exported to a text file in CSV format. See
below for details of the file format.
Start the download. You will then be
able to open or save the file to your
computer.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
Tracking
mySettings
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Create Shipment
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Tracking
Customer References Maintenance – Import / Export File Format
Your existing customer references can be imported and exported using a text file in CSV format. The
text file format is one customer reference per line. The file name should end in either .txt or .csv. E.g.
A suitable file name would be CustomerReferences.csv.
Here is a typical example of file content.
AEDM0000
AFC00322
One customer reference per line.
AFC00323
AFC00325
AFC00354
AFC00372
AFC00382
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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Quick Links
As well as using the navigation buttons in myTNT, you can also use the Quick links from any page to
move to the most used screens. In addition, from Quick links you can get to the site map and change
your password.
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
Tracking
mySettings
Address Book
Create Shipment
Collection
Documentation
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Tracking
User Assistance / Help
myTNT can provide help in three different ways. If you just want a detailed guide to the product, you can
use this user guide. If you want quick help you can get it from the Tutorial. If you want to know more about
any term used in myTNT, the A to Z guide contains a handy definition of all of the terms used in myTNT as
well as a number of terms used generally in the shipping industry.
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Logout
myTNT is a secure environment. It is always best practice to use the logout button to leave myTNT so
that myTNT can pass you back to the standard environment and handle closing down the secure
channel for you.
myTNT will also prompt you to complete any tasks that you may have forgotten.
Add screen to show un printed/ manifested consignments
Intellectual and other property rights to the information contained in this document are held by TNT Holding B.V. with all rights reserved © 2004
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