Time Warner Cable is preparing for severe weather conditions

Storm Alert: Time Warner Cable is preparing for severe weather conditions
Service Alert: Hurricane Sandy
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Dear Valued Customer,
Time Warner Cable prepares well in advance when severe weather threatens our area. We have deployed a
variety of technical resources: generators, fuel, fiber-optic cable and specialized tools to strategic locations
near the potential path of the storm, so we can respond immediately to any damage. We have also deployed
specialized business recovery vehicles with food, water, supplies and tents for our technicians in strategic
locations along the East Coast. The safety of our employees and customers is our primary concern as we
prepare for this storm.
If you lose your Time Warner Cable services
If you call Time Warner Cable, our automated phone system will be able to tell you if we are aware of service
interruptions in your area. If you call and hear that message, no further action is necessary. If your service is
out and you don’t hear a message, you can report it through the system or by speaking with a representative
at 1-800-TWC-HELP.
In severe weather situations, the first priority is to restore electric power. Time Warner Cable crews may not
be able to access a repair site because of downed electrical wires or other unsafe conditions. As a result,
customers’ electricity is often restored before their Time Warner Cable services.
Stay informed on breaking news by listening to your local radio station, watching TV bulletins and visiting our
website regularly. You can also access our mobile site at m.timewarnercable.com in the event of a power
outage. If you need assistance with your Time Warner Cable account during the storm visit us online at
www.twc.com/help.
We encourage you to follow us on Twitter (@TWCable_NYC) where will be tweeting live updates about the
storm and related outages.
Thank you,
Time Warner Cable
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http://corp-mail.timewarnercable.com/...October/Hurricane_Alert2NYC.aspx?uh=-3396836320848729091&siteNodeId=418204&b=110775[10/28/2012 2:46:45 PM]
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