installation and audio testing instructions

Stanford University Webex Installation
Download the installer for your operating system:
Meeting Center application for Internet Explorer in Windows
Meeting Center application for Firefox or Chrome browsers in Windows
Meeting Center application for Mac OS X (Intel)
Mac Installation Process
1. Quit your browser – make sure it is completely closed by right-clicking (or
Control+click) on its Dock icon and selecting Quit or Force Quit
2. Open your Downloads folder (or open Finder and select Downloads or the Go
menu then Downloads) and double-click the Cisco_WebEx_Add-On.dmg file.
3. Click Open to mount the disk Image
4. Double-click Install Cisco WebEx Add-On
5. Click Install
6. Restart your browser
Windows 7 Installation Process
1. Double-click the downloaded atmcns.msi (Firefox or Chrome) or atmcie.msi
(Internet Explorer) file and click Run.
2. Click Next
3. Click accept and then Next
4. Click Next
5. Depending on your User Account Control (UAC) settings, you may see the
following icon appear on your taskbar
Click the icon to open the dialog
window and click allow to install the Webex client. The UAC dialog window may
automatically open also.
In Meeting Webex Installation Process
If you have not updated the browser plugin prior to starting the meeting, you will
be prompted to do so however the process will take several minutes.
On Mac, click the download and install button. This does not initiate an install
process; it merely downloads the plugin (as of January 2013). Follow the Mac
installation process at step 2 of the Mac Installation process (above).
Once the install is completed, you can press the Refresh button in the browser
On Windows, when you see a window similar to the following, click on Install the
meeting application to initiate the install at step 1 of the windows installation
process (above).
VoIP audio conference setup
Determine that sound is working on the PC, as well as what the computer
recognizes as the default audio device.
To determine the default audio device your Windows computer
a. Click Start > Control Panel.
b. In Control Panel, click the link to switch to classic view in the upper left
of the Control Panel (unless already using Classic View).
c. Double-click Sounds or Sounds and Audio Devices.
a. For Windows XP, on the Audio tab, the default playback device will
be displayed in the drop-down menu. This is the default audio
playback device your computer recognizes.
b. For Windows Vista or Windows 7, on the Playback tab, the default
playback device will have a green circle with a white check inside
it. This device will usually have a name like Speakers or Realtek High
Definition Audio.
d. Close Sound Properties, then close the Control Panel.
To ensure that your computer is producing sound:
a. In the system tray of your computer desktop (near the clock), single left
click the speaker icon ( for Windows XP, or for Windows Vista
orWindows 7) to show the Volume control.
b. Left click on the Volume slider bar to have Windows produce a chime
indicating that sound is working.
c. If you do not hear a chime when clicking the volume slider, refer to your
IT department or helpdesk for further troubleshooting.
To ensure that your Mac computer is producing sound:
a. Click System Preferences > Sound
b. Click Sound Effects then double click on an effect
c. Adjust Output volume as needed
If your Mac computer is NOT producing sound:
Go to Mac HD > Applications > Utilities.
Double-click on Audio MIDI Setup.
Change the default audio input from 96,000Khz 2ch - 24bit to
44,100Khz 2ch - 16bit.
If you have already joined the audio conference, leave it by clicking Audio or
Communicate > Integrated VoIP > Leave Conference from the upper menu
Click Audio or Communicate > Audio Setup Wizard or Computer Setup
for Audio.
The 'Audio Setup Wizard' window appears.
Click the Next button and you will be taken to the device
configuration window shown below:
In the Preferred recording device: drop-down menu, select the computer's
default recording device determined in step 1.
In the Preferred playback device: drop-down menu, select the computer's
default playback device determined in step 1.
Click the Next button.
On the Playback volume screen, drag the volume slider to the right,
then click the play button and verify you are able to hear audio.
Note: If no sound is heard, click the Back button and select a different
device in the Preferred playback device: drop-down menu.
10. Click the Next button.
11. On the Microphone level screen, click the record button and speak into your
12. Click the play button and verify you are able to hear the recorded audio.
Note: If no sound is heard, click the Back button twice, then select a
different device in the Preferred recording device: drop-down menu.
13. Click the Next button.
14. On the What type of speaker setup are you using screen, select one of the
following options:
Desktop or Laptop Speakers
Note: If this setting is selected, you must press the Ctrl key on
your keyboard to speak into the WebEx meeting.
Note: Step 12 will be unavailable if the meeting is using the Hybrid
Audio/Mixed Mode Audio conference type.
15. Click the Next button.
16. On the Advanced Options screen, check the boxes for Automatic Gain
Control, Acoustic Echo Cancellation, or Noise Suppression if desired (It
is recommended that the default Automatic Gain Control and echo
cancellation settings are not changed.), then click the Next button.
17. Click Finish to exit the Audio Setup Wizard.
To rejoin the VoIP conference, go to the Audio or Communicate menu at
the top of the screen, then select Audio Conference... or Integrated VoIP
> Join Conference.
If the problem persists, call (650)721-1023
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