Cisco Unified Communications Manager configuration for

Cisco Unified Communications Manager
configuration for integration with IM and
Presence Service
• User and Device Configuration on Cisco Unified Communications Manager before Integration Task
List, page 1
• Configure Inter-Presence Group Subscription Parameter, page 3
• SIP Trunk Configuration on Cisco Unified Communications Manager, page 3
• Verify Required Services Are Running on Cisco Unified Communications Manager, page 7
User and Device Configuration on Cisco Unified
Communications Manager before Integration Task List
Before you configure Cisco Unified Communications Manager for integration with the IM and Presence
Service, make sure that the following user and device configuration is completed on Cisco Unified
Communications Manager.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager, Release
11.5(1)
1
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
User and Device Configuration on Cisco Unified Communications Manager before Integration Task List
Table 1: Task List to Configure Users and Devices on Cisco Unified Communications Manager Before Integration with
IM and Presence Service
Task
Description
Modify the User Credential
Policy
This procedure is applicable only if you are integrating with Cisco Unified
Communications Manager Release 6.0 or later.
Cisco recommends that you set an expiration date on the credential policy
for users. The only type of user that does not require a credential policy
expiration date is an Application user.
Cisco Unified Communications Manager does not use the credential policy
if you are using an LDAP server to authenticate your users on Cisco Unified
Communications Manager.
Cisco Unified CM Administration > User Management > Credential
Policy Default
Configure the phone devices, Check Allow Control of Device from CTI to allow the phone to interoperate
and associate a Directory
with the client.
Number (DN) with each
Cisco Unified CM Administration > Device > Phone
device
Configure the users, and
associate a device with each
user
Ensure that the user ID value is unique for each user.
Associate a user with a line
appearance
This procedure is applicable only to Cisco Unified Communications Manager
Release 6.0 or later.
Cisco Unified CM Administration > User Management > End User.
Cisco Unified CM Administration > Device > Phone
Add users to CTI-enabled user To enable desk phone control, you must add the users to a CTI-enabled user
group
group.
Cisco Unified CM Administration > User Management > User Group
(Optional) Set directoryURI
value for users
If the IM and Presence Service nodes are using the Directory URI IM address
scheme, you must set the directoryURI value for the users. The user's
Directory URI value can either be synchronized to the Cisco Unified
Communications Manager LDAP Directory or manually updated.
See the Cisco Unified Communications Manager Administration Guide for
instructions to enable LDAP or to edit the Directory URI value manually
for the user if LDAP is not enabled.
Note
Because menu options and parameters may vary by Cisco Unified Communications Manager releases,
see the Cisco Unified Communications Manager documentation that applies to your release.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager,
Release 11.5(1)
2
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Configure Inter-Presence Group Subscription Parameter
Related Topics
LDAP Directory Integration
Configure Inter-Presence Group Subscription Parameter
You enable the Inter-Presence Group Subscription parameter to allow users in one Presence Group to subscribe
to the availability information for users in a different presence group.
Restriction
You can only enable the Inter-Presence Group Subscription parameter when the subscription permission for
the default Standard Presence Group, or any new Presence Groups, is set to Use System Default. To configure
Presence Groups, choose Cisco Unified CM Administration > System > Presence Groups.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Choose Cisco Unified CM Administration > System > Service Parameters.
Choose a Cisco Unified Communications Manager node from the Server menu.
Choose Cisco CallManager from the Service menu.
Choose Allow Subscription for Default Inter-Presence Group Subscription in the Clusterwide Parameters
(System - Presence) section.
Click Save.
Tip
You no longer have to manually add the IM and Presence Service as an Application Server on Cisco
Unified Communications Manager:
What to Do Next
Proceed to configure a SIP trunk on Cisco Unified Communications Manager.
SIP Trunk Configuration on Cisco Unified Communications
Manager
The port number that you configure for the SIP Trunk differs depending on the version of the IM and Presence
Service that you are deploying. For IM and Presence Service release 9.0(x) and later, configure the port number
5060 for the SIP Trunk.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager, Release
11.5(1)
3
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Configure SIP Trunk Security Profile for IM and Presence Service
Configure SIP Trunk Security Profile for IM and Presence Service
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Choose Cisco Unified CM Administration > System > Security > SIP Trunk Security Profile.
Click Find.
Click Non Secure SIP Trunk Profile.
Click Copy and enter CUP Trunk in the Name field.
Verify that the setting for Device Security Mode is Non Secure.
Step 6
Verify that the setting for Incoming Transport Type is TCP+UDP.
Step 7
Verify that the setting for Outgoing Transport Type is TCP.
Step 8
Check to enable these items:
• Accept Presence Subscription
• Accept Out-of-Dialog REFER
• Accept Unsolicited Notification
• Accept Replaces Header
Step 9
Click Save.
What to Do Next
Proceed to configure the SIP trunk on Cisco Unified Communication Manager
Configure SIP Trunk for IM and Presence Service
You only configure one SIP trunk between a Cisco Unified Communications Manager cluster and an IM and
Presence Service cluster. After you configure the SIP trunk, you must assign that SIP trunk as the IM and
Presence PUBLISH Trunk on Cisco Unified Communications Manager by choosing Cisco Unified CM
Administration > System > Service Parameters.
In the Destination Address field, enter a value using one of the following formats:
• Dotted IP Address
• Fully Qualified Domain Name (FQDN)
• DNS SRV
If high availability is configured for the IM and Presence cluster, multiple entries should be entered in the
Dotted IP Address or FQDN to identify the various nodes in the cluster. DNS SRV cannot be used for an IM
and Presence cluster if high availability is configured.
Before You Begin
• Configure the SIP Trunk security profile on Cisco Unified Communications Manager.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager,
Release 11.5(1)
4
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Configure SIP Trunk for IM and Presence Service
• Read the Presence Gateway configuration options topic.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Choose Cisco Unified CM Administration > Device > Trunk.
Click Add New.
Choose SIP Trunk from the Trunk Type menu.
Choose SIP from the Device Protocol menu.
Choose None for the Trunk Service Type.
Click Next.
Enter CUPS-SIP-Trunk for the Device Name.
Choose a device pool from the Device Pool menu.
In the SIP Information section at the bottom of the window, configure the following values:
a) In the Destination Address field, enter the Dotted IP Address, or the FQDN, which can be resolved by
DNS and must match the SRV Cluster Name configured on the IM and Presence node.
b) Check the Destination Address is an SRV if you are configuring a multinode deployment.
In this scenario, Cisco Unified Communications Manager performs a DNS SRV record query to resolve
the name, for example _sip._tcp.hostname.tld. If you are configuring a single-node deployment, leave this
checkbox unchecked and Cisco Unified Communications Manager will perform a DNS A record query
to resolve the name, for example hostname.tld.
Cisco recommends that you use the IM and Presence Service default domain as the destination address of
the DNS SRV record.
You can specify any domain value as the destination address of the DNS SRV record. No users
need to be assigned to the domain that is specified. If the domain value that you enter differs from
the IM and Presence Service default domain, you must ensure that the SIP Proxy Service Parameter
called SRV Cluster Name on IM and Presence Service matches the domain value that you specify
in the DNS SRV record. If you use the default domain, then no changes are required to the SRV
Cluster Name parameter.
In both scenarios, the Cisco Unified Communications SIP trunk Destination Address must resolve by DNS
and match the SRV Cluster Name configured on the IM and Presence node.
Note
c) Enter 5060 for the Destination Port.
d) Choose Non Secure SIP Trunk Profile from the SIP Trunk Security Profile menu.
e) Choose Standard SIP Profile from the SIP Profile menu.
Step 10 Click Save.
Troubleshooting Tip
If you modify the DNS entry of the Publish SIP Trunk SRV record by changing the port number or IP address,
you must restart all devices that previously published to that address and ensure each device points to the
correct IM and Presence Service contact.
Related Topics
Configure Cluster-Wide DNS SRV Name for SIP Publish Trunk
Configure SIP Trunk Security Profile for IM and Presence Service, on page 4
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager, Release
11.5(1)
5
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Configure Phone Presence for Unified Communications Manager Outside of Cluster
Configure SIP Publish Trunk on IM and Presence Service
Presence Gateway Configuration Option
Configure Phone Presence for Unified Communications Manager Outside of
Cluster
You can allow phone presence from a Cisco Unified Communications Manager that is outside of the IM and
Presence Service cluster. Default requests from a Cisco Unified Communications Manager that is outside of
the cluster will not be accepted by IM and Presence Service. You can also configure a SIP Trunk on Cisco
Unified Communications Manager.
You must configure the TLS context before you configure the TLS peer subject.
Configure TLS Peer Subject
In order for the IM and Presence Service to accept a SIP PUBLISH from a Cisco Cisco Unified Communications
Manager outside of its cluster, the Cisco Cisco Unified Communications Manager needs to be listed as a TLS
Trusted Peer of the IM and Presence Service.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Choose Cisco Unified CM IM and Presence Administration > System > Security > TLS Peer Subjects.
Click Add New.
Enter the IP Address of the external Cisco Cisco Unified Communications Manager in the Peer Subject
Name field.
Enter the name of the node in the Description field.
Click Save.
What to Do Next
Configure the TLS context.
Configure TLS Context
Use the following procedure to configure TLS context.
Before You Begin
Configure the TLS peer subject.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager,
Release 11.5(1)
6
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Verify Required Services Are Running on Cisco Unified Communications Manager
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Choose Cisco Unified CM IM and Presence AdministrationSystemSecurityTLS Context Configuration.
Click Find.
Click Default_Cisco_UP_SIP_Proxy_Peer_Auth_TLS_Context.
From the list of available TLS peer subjects, choose the TLS peer subject that you configured.
Move this TLS peer subject to Selected TLS Peer Subjects.
Click Save.
Restart the OAMAgent.
Restart the Cisco Presence Engine.
Tip
You must restart in this order for the changes to take
effect.
Verify Required Services Are Running on Cisco Unified
Communications Manager
You can view, start, and stop Cisco Unified Communications Manager services from a Cisco Unified
Communications Manager node or an IM and Presence Service node. The following procedure provides steps
to follow on a Cisco Unified Communications Manager node. To view Cisco Unified Communications
Manager services from an IM and Presence Service node, choose Cisco Unified IM and Presence
Serviceability > Tools > Service Activation.
Procedure
Step 1
Step 2
Step 3
On Cisco Unified Communications Manager, choose Cisco Unified Serviceability > Tools > Control Center
- Feature Services.
Choose a Cisco Unified Communications Manager node from the Server menu.
Make sure that the following services are running:
• Cisco CallManager
• Cisco TFTP
• Cisco CTIManager
• Cisco AXL Web Service (for data synchronization between IM and Presence and Cisco Unified
Communications Manager)
Tip
To turn on a service on Cisco Unified Communications Manager, choose Cisco Unified
Serviceability > Tools > Service Activation.
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager, Release
11.5(1)
7
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
Verify Required Services Are Running on Cisco Unified Communications Manager
Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager,
Release 11.5(1)
8
Download PDF