BelfiusWeb

BelfiusWeb
Fast electronic banking
and data exchange
Starting with BelfiusWeb
in three steps
Get to know BelfiusWeb, the tool for electronic
banking and so much more. We are happy to
guide you through the start-up procedure:
1 Make sure you have your personal Belfius­
Web Card and your card reader.
2 Surf to www.belfius.be or PubliLink
(http://publilink.gkb-ccb.be)1 and click on
BelfiusWeb – Start or immediately type
the address https://belfiusweb.belfius.be
into your browser.
You will immediately see the identification
screen, with clear instructions.
If your card reader is connected
to your computer, your
BelfiusWeb Card number will be
read automatically.
Technical information for your system ad
ministrator: Belfius is started up via the URL
https://belfiusweb.belfius.be (Hypertext
Transfer Protocol over Secure Socket Layer)
and uses port 443
3 Enter your BelfiusWeb Card number in
the appropriate boxes.
You will find this number on your Belfius­
Web Card after the word CARD. The
first four figures, “6703”, have already
been entered, so you only need to enter
the other 13 figures (see illustration
opposite). You can start up BelfiusWeb faster as from the second time by
ticking “Add to Favorites”. That way, your
card number will already be entered via
“Favorites” when you start.
Your BelfiusWeb
Card is personal
Access to BelfiusWeb is based on your personal BelfiusWeb Card. Each additional user
who also wishes to bank via BelfiusWeb
will therefore need his or her own card. The
documents (user sheet) needed
to request this can be found in the
BelfiusWeb file at www.belfius.be
or http://publilink.gkb-ccb.be1.
1. For clients with a PubliLink contract.
Each additional user
will need his or her
own card.
Additional information
about your card reader
The card reader, or BelfiusWeb Card Reader,
has been intentionally developed to be as small
as possible so that it is easy to carry. With this
card reader, you can use BelfiusWeb with any
computer in combination with your BelfiusWeb
Card and your PIN code.
Your card reader is being sent, free of
charge. It is possible to order an additional
card reader. The procedure and the
request form are to be found in the
BelfiusWeb dossier on our website.
If you often carry out your banking transactions from different places, you could request a
second card reader. Please note that it does not
matter which card reader you use. The security
feature is not contained in your card reader but
rather it uses the chip of your BelfiusWeb Card
in combination with your PIN code.
With the card reader you always know what
type of transaction you are carrying out:
→→with the LOGIN key, you log into BelfiusWeb;
→→with the SIGN key, you sign your transactions
or requests in BelfiusWeb;
→→with the BUY key, you sign for your purchases
made via the Internet with your Belfius debit
or credit card;
→→the card reader gives you information about
the transaction you are signing for:
Your card reader:
practical and safe!
You can use the BelfiusWeb Card Reader connected (via the USB cable supplied) or unconnected.
In connected mode, the operations for logon
and signing your transactions are limited to a
minimum: you only need to confirm the data
with “OK” and enter your PIN code!
Both connected and unconnected you enjoy
optimum security, because each time you have
to enter your PIN code via the card reader.
Make optimum use
of BelfiusWeb
Below are a number of instructions to make the
best possible use of BelfiusWeb in a minimum
of time and with maximum security!
Using your card reader in
connected mode
Below are instructions for installing your card
reader. This requires specific authorisations
on your computer however.
→→Using the USB cable supplied, connect
the card reader to a USB port on your
computer.
In certain cases, your operating system will
ask for a driver. You can find this driver via the
“Update” or “Automatic search” function of
your operating system2 (internet connection
required).
During installation, the card reader screen
will display the word “Connecting…”. Once the
installation procedure has been carried out
correctly, the text “Belfius DIGIPASS 870”
will appear.
→→Slide your BelfiusWeb Card into the card
reader with the chip visible and pointing
downwards.
On the card reader screen you will see next
to “DIGIPASS 870” the symbol .
→→Start up BelfiusWeb (card reader in con­
nected mode) and your card reader will be
detected automatically.
In order for your card reader to be detected
automatically, a one-time installation of software is required. This is described on the next
page.
→→On your card reader, “PIN code:” will now
appear, after which you must enter your
PIN code.
→→Reconfirm with the green OK key on your
card reader.
On your card reader, “PIN OK!” will appear for
a moment and BelfiusWeb will immediately
start up.
Congratulations! You are now ready for
online banking with BelfiusWeb! You have
access to your account information and can
carry out all your banking transactions.
2. For Windows: “Microsoft Windows Update”.
Extensive possibilities for file
transfer and export
With the “File transfer” option you can
exchange files and data with Belfius Bank. In
order to make this work optimally and in a userfriendly manner, and to use the card reader in
connected mode, you will have to install spe­
cific software (an applet) once.
Keep your BelfiusWeb Card available during
your BelfiusWeb session. This is because
when you sign your transactions you will
once again have to insert your BelfiusWeb
Card in your card reader. Besides your PIN
code, you must also enter the transaction
type and a control number (additional
for files: number of orders). You will find
additional information on this in the online
manual on BelfiusWeb.
As a result:
→→you can receive and send multiple files in
one operation;
sary authorisation is required on the computer,
is as follows:
→→you limit the operations for signing and logging on to a minimum;
→→first, download the free program “Java Run–
time Environment 1.6_10” (or a more recent
version) via the website http://java.sun.com/;
→→files will be immediately retrieved or saved
to your preferred folders (set by you) and
you can also have export files (account histories, credits, etc.) immediately saved to
the desired folder;
→→you can make optimum use of the optional
module PaPyRuS.
This one-time installation, for which the neces-
→→then the necessary software (applet) is
automatically installed on first start-up of
BelfiusWeb.
You can find additional information on the
Belfius­
Web homepage and in the online
­Belfius­Web dossier.
Or opt for use without
installation
If you decide not to install the software we re–
commended above for optimal use, BelfiusWeb
will nevertheless continue to function. You will
still be able to use all the features offered by
BelfiusWeb.
→→Slide your BelfiusWeb Card into the card
reader with the chip visible and pointing
downwards. The card reader is now on.
On the screen of the card reader you will see:
“Press LOGIN, SIGN, BUY or INFO”.
Transmission and receipt of files and documents
will then be individual and the card reader will
only work in unconnected mode. Below you
will learn more about the way to connect and
submit transactions.
→→Press the LOGIN key on your card reader.
On the screen, “Enter the security code:” will
appear.
Using your card reader in
unconnected mode
→→Start up BelfiusWeb (choose “unconnected
mode”)
→→Enter the figures of the security code and
confirm with the green OK key on your
card reader.
The figures of the security code will appear
on your computer screen.
→→On your card reader, “PIN code:” will now
appear, after which you must enter your
PIN code.
Keep your BelfiusWeb Card available during your BelfiusWeb sessions.
This is because when you sign your transactions you will once again have
to insert your BelfiusWeb Card in your card reader. Signing occurs in
accordance with the same security principle, each time based on a new
“security code” and “sign code”. For signing transactions, you must use
the SIGN key, and the transaction type and a control number based on the
total amount (additional for files: number of orders) is requested. You will
find additional information on this in the online manual on BelfiusWeb. After
some time, the card reader will automatically switch off. You can switch it on
again by sliding in your card again.
→→Reconfirm with the green OK key on your
card reader.
On your card reader, “PIN OK!” will appear
for a moment and immediately afterwards
“Sign code” with the figures underneath.
→→In the Sign code field on your screen, enter
the figures (no space) shown on your card
reader (see illustration opposite).
→→Click Continue or confirm with the Enter
key.
Congratulations! You are now ready for
online banking with BelfiusWeb! You have
access to your account information and can
carry out all your banking transactions.
If not everything seems
to work correctly ...
Do you have start-up problems
or questions?
Do you experience problems
during the use of BelfiusWeb?
Surf to www.belfius.be (or http://publilink.
gkb-ccb.be) and click on “BelfiusWeb Dossier”.
Click the “?” key at the top right.
Here you will find:
You will find the manual for the
appropriate part
→→the necessary manuals which you can print
or download;
→→the FAQs (a list of frequently asked questions
and their answers).
→→Contact our staff on +32 (0)2 222 87 20
(Monday through Friday, from 8.30 a.m. to
5.00 p.m.).
→→Or send an e-mail to eb-contact@belfius.be.
You will receive an answer as quickly as possible.
What you need to do to
bank online securely
BelfiusWeb enables you to carry out all of your
banking needs securely online. However, you
do need to protect yourself against Internet
fraud by following the basic rules set out below:
→→Keep your computer properly secure: always
install the latest updates to your operating
system, as well as your antivirus program
and firewall.
→→Be alert for phishing: never pass on personal
information to anyone by e-mail or over the
phone.
–– the padlock on your browser screen;
–– the Belfius logo;
–– the procedure (in other words, the logging
in and banking process is exactly what you
are familiar with).
→→If you notice any unannounced changes or
if your BelfiusWeb session is anything but
normal, then contact us immediately!
Also read our item on “Security” at www.belfius.be.
→→Always check to make sure you really are at
the Belfius secure site. You can recognise it
from the following:
–– the “https” address (with “s” for “secure”
after http);
BelfiusWeb Mobile
Do you have a smartphone or tablet?
Then you can use BelfiusWeb Mobile whenever and wherever you like:
→→ sign orders and (payment) files;
→→ view your account balance(s) and transactions;
→→ view orders awaiting execution;
→→ retrieve transactions in your account history.
Doing all this is now even easier thanks to our BelfiusWeb Mobile app,
available from the App Store and Google Play.
Download the free app using this QR code.
Editor-in-Chief: Dirk Smet, Belfius Banque SA, Boulevard Pachéco 44, 1000
Brussels – IBAN BE23 0529 0064 6991 – BIC GKCCBEBB – RLP Brussels VAT BE
0403.201.185 – FSMA no. 19649 A. – SPPS0006-5 – 03/2014 – www.belfius.be
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