NETSUPPORT SCHOOL STUDENT FOR ANDROID AND iOS

NETSUPPORT SCHOOL STUDENT FOR ANDROID AND iOS
NETSUPPORT SCHOOL STUDENT FOR ANDROID AND iOS
Installation and configuration guide
The NetSupport School Student for Android and NetSupport School Student for iOS apps work in
tandem with the NetSupport School Tutor for Windows.
Before the NetSupport School Student for Android or iOS can be used, it is first necessary to
download, install and configure the NetSupport School Tutor for Windows onto a designated PC as
follows:
Installing and configuring the NetSupport School Tutor
Go to www.netsupportschool.com/downloads.asp to access the NetSupport School download files.
Starting the Installation
Click the appropriate language from the menu and complete the relevant details to install
NetSupport School.
Select which installer to use: setup.exe or MSI file. If an Active Directory deployment is required, you
will need to install using the MSI file.
The NetSupport School installation will start, displaying a Welcome screen.
Click Next to continue.
Notes:
 If you are upgrading your Windows operating system, you must ensure that you uninstall NetSupport School prior to upgrading.
NetSupport School can then be re-installed once the operating system upgrade has been completed.

When installing, make sure that you are logged in as an Administrator.
NetSupport Licence Agreement
The NetSupport Licence Agreement will be displayed. Please read the Licence Agreement carefully
and select “I accept the terms in the Licence Agreement” and click Next to continue.
If you reject the Licence Agreement, (“I do not accept the terms in the Licence Agreement”) click
Cancel. NetSupport School will not be installed and you will be directed to exit from the install
program.
Licence Information
Select Register and enter the licence details as provided with your NetSupport School product. If you
are evaluating NetSupport, select 30 day evaluation.
Choose what type of licence you wish to use:


All platforms: Your Students are all Windows-based or using a mixture of Windows,
Chromebooks and tablets.
Chrome students only: Your Students are all using Google Chromebooks.

Tablet students only: Your Students are all using Tablets.
Click Next.
Select Setup Type
Choose the Tutor option to install on the workstation.
This component, sometimes called the Control, should be installed on workstations which will be
used to remote control other PCs. It gives teachers access to NetSupport School’s full range of
features, for example, viewing student screens and showing their screen to students.
Click Next.
By default, NetSupport will be installed in the folder C:\Program Files\NetSupport\NetSupport
School. If you want to install in a different folder, click Change.
Click Next when ready to continue.
Room Identification
Enter the value for the room you wish to connect to. The default room value is “Eval”. The room
value may be updated at a later time.
Click Next to continue.
Ready to Install the Program
To start the installation, click Install. To change any of the previous selections, click Back. To quit the
installation, click Cancel.
Note:
If you have elected to install a Client (Student), Setup will make the required amendments to your System.INI and/or registry,
to load the Client as Windows initialises. NetSupport will not replace any of your existing Drivers.
Installation Complete
To complete the installation:

Choose whether to run the Client Configurator. This enables you to set basic Client information
and security.

Choose whether to run the Remote Deploy utility. This provides you with the facility to install
and configure NetSupport School on multiple workstations.
Installing and configuring the NetSupport School Student for Android or iOS
The NetSupport School Student for Android and the NetSupport School Student for iOS can be
installed on each tablet. From the teacher’s desktop you can then connect to each system, enabling
you to interact with each student quickly and efficiently.
The Android Student app works on Android v4.0 or later tablets and is available for free from the
Google Play store.
The NetSupport School Student for iOS works on iOS v6.0 or later tablets and is available for free
from the Apple iTunes store.
Set up and configure the Android/iOS Students
You can pre-configure each device with the required password protected classroom connectivity
settings from the device or 'push' the settings to each device from within the NetSupport School
Tutor program:
1. Select {School}{Tablet}{Apply Student Settings} from the Control drop-down window.
2. The Student Settings dialog will appear.
3. Select the students you wish to send the settings to.
4. To amend the configuration settings click Modify.
5. The Modify Student Settings dialog will appear.
6. Set the required options and click Save.
7. If a password has already been set at the Android/iOS device, enter this.
8. Click Send.
9. You can now browse for Android and iOS Students in Room mode.
If you selected the 'Tablet students only' licence type during installation the NetSupport School Tutor
will only display the features that are supported for Tablet Students.
Features supported on Android:

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







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Student Register.
Connecting to Students.
Lesson objectives.
Receive Messages from the Tutor.
Student Request help.
Group or 1:1 Chat.
Student Survey.
Lock/Unlock student computers.
Blank students’ screens.
Real-time instruction (Show Mode).
Student thumbnails*
Launch URLs.
Student rewards.
WiFi/Battery indicators.
* Additional functionality available for supported devices. Supported devices are from those vendors
who have provided the additional access privileges needed for screen monitoring on their tablets.
Features supported on iOS:








Student Register.
Connecting to Students.
Lesson objectives.
Receive Messages from the Tutor.
Student Request help.
Group or 1:1 Chat.
Student Survey.
Real-time instruction (Show Mode).
Note: In certain environments the NetSupport School Tutor Console may not locate the Android
Students during its browse. For further information on how to locate and connect to Android devices
please visit www.netsupportsoftware.com/support and in the Knowledge Base, refer to Technical
Document What to do if the Android Students are not found by a Tutor Console browse at start-up
(document number 738).
Further information
For more detailed information on installing the NetSupport School Tutor or the NetSupport School
Student for Android/iOS, please refer to the following documents:
NetSupport School Getting Started Guide
NetSupport Product Manual
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