Nexia™ Home Intelligence Installation and Account

Nexia™ Home Intelligence Installation and Account
Nexia™ Home Intelligence
Installation and Account
Set Up
TABLE OF
CONTENTS
N E X I ATM H O M E
INTELLIGENCE
I N S T A L L AT I O N A N D
AC C O U N T S E T U P
TABLE OF CONTENTS
TABLE OF CONTENTS
SCREENING CHECKLIST
INSTALL TRANE
COMFORTLINK™ CONTROL
INSTALL TRANE
COMFORTLINK™ II CONTROL
GLOSSARY
NOTES
SCREENING
CHECKLIST
SCREENING
CHECKLIST
INTRODUCTION
If you have never installed a Nexia-compatible
connected control before, the idea of working with
Z-Wave modules and Wi-Fi routers may sound
intimidating. The fact is, it’s a lot simpler than you think.
You just have to be familiar with all of the steps involved
and make sure you have everything you will need on
hand before you start the job.
This handy guide will walk you through every step, from
start to finish. It will tell you what to do and what to
avoid. Once you’ve completed a few successful installs
using this guide, you can keep in your toolbox just as a
reference. You might eventually discover you don’t need
it anymore. Like we said, it’s a lot simpler than you think.
BE PREPARED
There are few things worse than discovering halfway
through an installation that you don’t have everything
you need to get the job done. It adds unnecessary time
to the job and doesn’t send the right message to the
homeowner about your business. That’s why we strongly
suggest that you make sure have the following items in
your truck or toolbox before every installation.
(RJ-45) ETHERNET CABLE
This is the cable that connects the Nexia Home Bridge to
the customer’s router. Although a 3-foot cable is included
with the Nexia Bridge and should work for average
install, it’s not a bad idea to have a 10 or 12-foot cable
on hand, just in case you need the extra length.
Screening Checklist
1
FRESH 9V BATTERY
You will need this to enroll
Nexia enabled products
with the Nexia Home Bridge.
New, unused batteries last
for several years, so it pays
to have one or two spares
on hand.
POWER STRIP WITH SURGE PROTECTION
This comes in handy if the homeowner does not have
enough AC outlets available to accommodate
the Nexia Home Bridge, AC power adapter,
router, and other essentials. The surge
protector also helps protect delicate
electronics against power surges.
TWO OR THREE Z-WAVE APPLIANCE MODULES
Depending on the size and construction of the home,
you may need to add a few appliance modules to
act as repeaters—modules that expand and strengthen the Z-Wave network inside the customer’s home.
2
Screening Checklist
SMARTPHONE OR TABLET
A Wi-Fi-compatible mobile device is handy for
verifying the name of the homeowner’s Wi-Fi network
(SSID) and that the customer’s router is actually sending
and receiving messages over the Internet. It’s also great
way to demo
your own home
and show the
homeowner
how you use
Nexia Home
Intelligence.
ETHERNET SWITCH
You may discover that the homeowner’s router has no
free RJ-45 ports available, in which case you will need
to connect an Ethernet switch that adds more ports.
(Please refer to the Glossary for more details.)
Screening Checklist
3
I N S TA L L T R A N E
COMFORTLINK™
CONTROL
INSTALL
500
Trane ComfortLink
Control
1
PHYSICALLY INSTALL AND SET UP THE CONTROL.
Install and wire new control.
Please refer to the printed ComfortLink installation
guide packaged with the control if you need specific
instructions.
Manually set-up the control.
Set basic menu settings on the control, such as
mechanical settings, date/time, etc. Refer to the
printed ComfortLink installation guide if you need
specific instructions.
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1
2
SET UP NEXIA HOME INTELLIGENCE HOMEOWNER
ACCOUNT.
We recommend that the homeowner complete these
simple steps with your help and guidance to confirm
that each step is done correctly.
Note: You must set up the user account before you
connect the Nexia Home Bridge.
1. Create a Nexia Home Intelligence Account.
Visit www.mynexia.com on the homeowner’s computer.
Click Get started here.
2. Accept the Terms and Conditions.
Have the homeowner accept the terms and conditions.
Note: This is a legal requirement. Do not accept the
terms and conditions on the homeowner’s behalf.
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3. Fill in the Account/Purchase information screen.
Enter the requirement information on the account setup
page. Be sure to enter the homeowner’s e-mail address.
The Nexia portal will send a confirmation e-mail to this
account. The customer must acknowledge receiving this
confirmation to complete the account setup.
4. Confirm receipt of confirmation e-mail.
Ask the homeowner to log into their e-mail account to
retrieve the confirmation e-mail.
Open the confirmation e-mail and click the link inside the
e-mail to confirm the account set up.
5. Log in to the homeowner’s Nexia account.
The e-mail link will take the homeowner back to the
account login page. The homeowner must enter the
username and password they chose during account setup.
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6. Enter Information For Customer Home.
1.Create a name for the home. This is what will
appear when the homeowner logs in to their
account. If the homeowner has multiple properties
on their Nexia account, give each property a
different name. The homeowner can then switch
between properties based on their names. (TIP:
Ask the homeowner what they want to name their
house or put in a temporary name and they can
change it later under “edit home”.)
2.Enter the home address. This information will be
securely stored and is only to help customize the
Nexia system based on the homeowner’s location.
For example, the homeowner can schedule
activities triggered by sunrise and sunset based
on their home’s location.
3a
ADD PRODUCTS TO THE HOMEOWNER’S
ACCOUNT.
Enroll devices in the Enrollment Cart.
The enrollment cart shows the device that can be added
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to the Nexia system. Hover your mouse over the blue
question mark boxes for more information.
Select the appropriate products to enroll:
1. Select the Bridge.
2. Select the ComfortLink control.
3. Select any other devices you wish to add at this
time. (We strongly recommend that you include an
appliance module with all systems. This strengthens
communications from the Bridge to the control by
repeating the signal.)
4. Click Continue.
Confirm enrollment.
1. Review the list of items you have selected in the
enrollment cart.
2. Confirm that the list is correct.
3. Click Continue.
4. Review the “Getting Started” overview list.
5. Click Continue.
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3b
ADD THE NEXIA HOME BRIDGE.
Add the Nexia Home Bridge to the homeowner’s Nexia account.
TIP: The next steps must be followed exactly as written.
Before continuing, make sure that there is an available
router port for the Bridge Ethernet cable, and an
available outlet for the Bridge power supply.
1. Follow the onscreen instructions provided on the
Nexia setup screen.
2. Enter the Nexia Home Bridge’s MAC ID, which is
located on a sticker in the battery compartment on
the bottom of the Bridge.
3. Click Continue.
Connect the Bridge to the wireless router.
1. Use an (RJ-45) Ethernet cable to connect the
Bridge to the router, then plug the Bridge power
supply into an AC outlet. (Note: If all LAN ports on
the router are full, you will need to add a switch.
Please refer to the Glossary for more details.)
2. Watch the status on screen as the Bridge connects to the Nexia server.
Tip: If the screen indicates the Bridge is being
updated with new firmware, please allow this process
to complete. Having the latest firmware will ensure
all Nexia features work properly.
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Successful enrollment.
View “Congratulations” screen that shows check mark
by Bridge. Select Continue and follow onscreen
prompts to enroll the control and appliance module.
A steady green light indicates successful communication
with the Nexia server. A steady orange light indicates
successful communication with Z-Wave modules.
Unsuccessful enrollment.
Watch the green indicator light on the Bridge. If the
green light does not glow continuously:
2X green blink: The Bridge cannot receive an IP
address from the router. Verify the router’s “DHCP
Option” is enabled. Contact your FSR, or
Nexia support, if you are unsure how to
check this.
3X green blink: This means the Bridge is
communicating with Nexia but could not be
associated with the account. In most cases,
this means the MAC address was entered
incorrectly. Re-type the MAC address
and try again. If the problem persists, try
connecting a different bridge if possible, or
contact Nexia support for assistance.
If the green indicator does not blink, try
the Bridge enrollment process again, after
making sure the Ethernet cable is plugged
securely into the router and Bridge. If this does not solve
the issue, contact Technical Support at 877-288-7707.
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3c
ENROLL THE APPLIANCE MODULE(S) AND
CONTROL WITH THE NEXIA HOME BRIDGE
“Enrolling” is the process of establishing a reliable
communications link between Nexia-enabled devices
and the Nexia Home Bridge. Depending on the size and
construction of the home, you may need to add one or
more appliance modules that act as repeaters—devices
that receive and repeat commands from the Bridge,
expand and strengthen the Nexia network inside the
home, and ensure reliable communications between
the Bridge and control. We recommend that you enroll
each module one-by-one to ensure that each module
functions correctly before you move on to the next.
Note: Make sure the homeowner is aware of the
role that appliance modules play as repeaters and
that removing or relocating appliance modules may
therefore affect system performance.
Step 1: Plug the appliance module into a live AC outlet.
Choose an AC outlet located
approximately halfway between the
Bridge and control and not blocked
by large metal objects such as a
refrigerator, stove, or filing cabinet.
Make sure the outlet you use is
always on, meaning that it can not be
turned off from a wall switch.
Optional: Plug a lamp or small
appliance into the module. This
option will depend on whether the
appliance module’s primary purpose
is to serve as a repeater or also to
control a lamp or small appliance. An
appliance or dimmer module has two outlets:
• The outlet with the Z-Wave logo can be controlled via Nexia Home Intelligence.
• The outlet without the Z-Wave logo is a standard pass-through outlet, independent of Nexia Home Intelligence.
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Step 2: Enroll the appliance module into the Bridge.
1. Disconnect the Bridge from the router and AC power.
2. Insert a fresh 9V battery to power the Bridge during enrollment.
3. Carry the Bridge over to the appliance module. Hold the Bridge within 6 feet (1.8 meters) of the module you want to enroll during the following the enrollment process.
4. Press and release the + button on the Bridge.
5. Quickly double-tap the button on the appliance module.
6. Observe the indicator lights on the Bridge. The
orange Z-Wave light will blink slowly, and then blink
rapidly, during enrollment. Enrollment is complete
when the orange light stops blinking and glows
continuously.
Step 3: Confirm that the appliance module was
enrolled into the Bridge.
1. Reconnect the Bridge to AC power and the router.
(Remove the battery only after you have completed
enrolling all devices and controls.) The Bridge will
automatically update the Nexia server about the
new module.
2. Watch the screen for confirmation that the appliance
module has been added to the account.
Note: Browser feedback is not immediate. The online
display may take up to 1 minute to change. Be sure to
allow time for the browser to update. Also remember
to stay logged into the homeowner’s Nexia account
until you have enrolled all devices you have
installed, including the control.
Step 4: Rename the appliance module.
1. Select the new module.
2. Change the name to something descriptive of its
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location and/or function; for example, “Kitchen
Counter Repeater.” The homeowner can change the
name later if s/he wishes.
Optional: Repeat Steps 1-4 to enroll any additional
appliance modules or repeaters as necessary.
Step 5: Enroll the thermostat/control into the Bridge.
1. Disconnect the Bridge from the router and AC power.
2. Insert a fresh 9V battery to power the Bridge during enrollment.
3. Carry the Bridge over to the thermostat. Hold the
Bridge within 6 feet (1.8 meters) of the thermostat
during the following the enrollment process.
4. Press and release the + button on the Bridge.
5. Press Menu on the thermostat.
6. Scroll down to [Z-Wave Install] and press Select.
7. Press [Yes].
8. Observe the indicator lights on the Bridge. The
orange Z-Wave light will blink slowly, and then blink
rapidly, during enrollment. Enrollment is complete
when the orange light stops blinking and glows
continuously.
Step 6: Enroll the thermostat/control into the Bridge.
1. Reconnect the Bridge to AC power and the router. The Bridge will automatically update the
Nexia server.
2. Return to the Nexia account setup screen to verify
successful enrollment, as indicated by a checkmark
next to the name of the thermostat, a confirmation
message, and a prompt to assign a new name.
Note: Browser feedback is not immediate. The online
display may take up to 1 minute to change. Be sure to
allow time for the browser to update.
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Step 7: Rename the thermostat/control.
3. Select the new thermostat.
4. Change the name to something descriptive of its
location and/or function; for example, “Living Room
Thermostat.” The homeowner can change the name
later if s/he wishes.
Step 8: Remove the 9 volt battery.
4
FINALIZE THE NEXIA ACCOUNT SETUP.
Continue the online setup process.
1. Click Continue on the Nexia setup screen.
2. If you have a promotion code, enter it and click
Apply. If you do not have a promotion code, select I
do not have a promotion code.
3. Select a subscription plan for the ComfortLink control.
4. Check the box to Agree to billing terms. The
homeowner will not be billed if s/he meets the
requirements for a free account.
5
MOBILE APP INSTALLATION AND SETUP
The My Mobile section on the My Account page is
the single place that allows users to set up Nexia
remote control on their smartphones and tablet devices.
Homeowners can assign any number of phones and
tablets to their account.
Smartphones and tablets have dedicated free
applications available for download. Platform support
includes: Apple (iPhone & iPad) and Android (Phone &
Tablet).
It’s important for you to handle mobile app installation
and setup for the homeowner whenever possible, so that
the homeowner is not only aware of this feature but
able to use it from day one.
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Step 1 – Download and Install the Mobile App
Download the mobile phone or tablet app to the
homeowner’s preferred device, as well as any other
devices that will be allowed to control the system.
Apple apps are available through Apples iTunes.
1. Search Nexia Home Intelligence on the Apple
App Store home page to find any available
applications for Apple iPhone or iPad.
2. Click on Install to download the application at
no charge.
Android apps are available through the Google Play
Store.
1. Search for Nexia Home Intelligence on the
Google Play Store home page to find apps for
Android phones and tablets.
2. Click on Install to download the application at
no charge.
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Other smartphone users (such as Blackberry) will be
sent a text message from Nexia with a web link that will
allow them to download the application to their phone.
Step 2 – Activate Mobile Device in Nexia Portal
1. From the Nexia portal, click
at the top of the My Mobile page.
2. Enter the name the homeowner wants to assign to
the phone or tablet.
3. Use the Mobile Connection dropdown menu to
select a carrier or Wi-Fi connection. (If you select
a carrier you must enter its telephone number
in the Phone field below. If you select a Wi-Fi
connection, the Phone field will disappear.)
4. Under Devices this mobile device can control,
select all devices the homeowner wishes to control
via their mobile device.
5. Click Activate.
Step 3—Transfer Activation Code to Mobile Device
1.Once you click Activate, the Nexia portal will
generate a random and unique 12-digit activation
code (see example on the next page).
2.Open the Nexia app on the mobile device. Click
the Activate button.
3.Enter the identical 12-digit activation code into the
text field provide in the Nexia mobile app. It may
take a few seconds for the phone to activate.
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4.Once the phone activates, you will be asked
to create a 4-digit PIN to enter into the mobile
device every time the Nexia app is launched.
Make sure to write down whatever number
you enter and leave this number with the
homeowner.
6
VERIFY THAT ALL ENROLLED DEVICES ARE
WORKING CORRECTLY.
Test the appliance module(s).
Use the Nexia web portal to access each device and to turn each device on or off to confirm that it is working correctly.
Test the thermostat/control(s).
First confirm that the controls on the thermostat are
working, then use the Nexia portal or app to access
and adjust the thermostat. Verify that the thermostats
are named correctly.
• Click on the climate tab to view the thermostat. If there is a blue setup button, or if the thermostat
display is shown, then continue.
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• If you see a gray setup button, wait a minute
or two for information to be collected. If
the button never turns blue, then a repeater
(appliance module) will be needed to improve
communications.
Make the following changes by using the climate page
of the Nexia web portal.
• Temperature
• Run Mode
• Fan
• Schedules
Verify all changes are reflected on the thermostat itself
7
HAND-OFF THE INSTALLED NEXIA SYSTEM TO THE
HOMEOWNER
Demonstrate successful installation.
Sit down with the homeowner to walk them through
how to:
1. Log into the Nexia portal using either their
computer browser.
2. Demonstrate that you are able to identify and
control the control and any additional Nexia
modules you installed.
3. Invite the homeowner to do the same. Answer any
questions the homeowner may have.
4. Leave the homeowner with a simple list of
instructions, tips and a number to call for questions
or assistance.
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I N S TA L L T R A N E
C O M F O R T L I N K™ I I
CONTROL
INSTALL
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Install ComfortLink II Control
1
PHYSICALLY INSTALL AND SET UP THE
CONTROL.
Install and wire new control.
Please refer to the printed ComfortLink II Control
installation guide packaged with the control if you need
specific instructions.
Manually set-up the control.
Set basic menu settings on the control such as
mechanical settings, date/time, etc. Refer to the printed ComfortLink II Control installation guide if you
need specific instructions.
2
SET UP A WI-FI CONNECTION WITH THE ROUTER.
Here are the basic steps:
1. Enter the Wireless Network Setup Menu by pressing:
Menu > Settings > Network > Wireless.
2. Press Wireless On/Off to enable the wireless radio.
3. Press the Connect to a Network button to choose
from the list of available wireless networks.
4. Select the name assigned to the homeowner’s
wireless router, then press Connect.
5. Enter the router’s network key or password using the
keypad on the ComfortLink II Control.
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1
6. When the control has successfully joined the wireless
network, the name of the network will be displayed
with a green dot to the left and a signal strength
indicator to the right.
Refer to ComfortLink II Control Users Guide for
detailed, step-by-step instructions on how to set-up a
Wi-Fi connection and how to use Advanced Settings if
necessary.
3
REGISTER THE CONTROL ONLINE.
Registration is required for Weather, Software Updates
and linking two or more controls together. Here are the
basic steps:
1.In the Network Setup screen, select Enable Remote Services.
2.Read and accept the License Agreement.
3.Enter the customer’s e-mail address into the E-mail
Registration screen, then click Apply. The ComfortLink
II Control will connect to a remote server, which will
send a confirmation e-mail with a 5-digit verification
code.
4.Enter the 5-digit verification code. This will only need
to be done once.
4
UPGRADE SOFTWARE/FIRMWARE.
This step is essential to ensure that that control is running
the most up-to-date version of the software, with the
most current features and functions.
1. Navigate to Menu > Settings > Network.
2. Select Software Upgrades.
3. Click the Next button on the Software Upgrade
screen. (Note that the upgrade can take up to 20
minutes.)
4. Choose an upgrade option:
a. Check for updates on the Internet is the
default option.
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b. Choose Check for upgrades on SD card only
if you have previously downloaded the latest
upgrade from the trane.com website and copied
the upgrade file onto an SD card which you
have inserted into the control.
5
SET THE HOMEOWNER’S ZIP CODE ON THE
CONTROL.
Go to the Location tab on ComfortLink II Control and
enter the user’s zip code. This will enable the control to
display local weather conditions and local time.
6
SET UP NEXIA HOME INTELLIGENCE HOMEOWNER
ACCOUNT.
If you have already completed this step, move ahead
to Step 7.
1. Create a Nexia Home Intelligence Account
Visit www.mynexia.com on the homeowner’s computer.
Click Get started here.
2. Accept the Terms and Conditions.
Have the homeowner accept the terms and conditions.
Note: This is a legal requirement. Do not accept the
terms and conditions on the homeowner’s behalf.
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3
3. Fill in the Account/Purchase information screen.
Enter the requirement information on the account setup
page. Be sure to enter the homeowner’s e-mail address.
The Nexia portal will send a confirmation e-mail to this
account. The customer must acknowledge receiving this
confirmation to complete the account setup.
4. Confirm receipt of confirmation e-mail.
Ask the homeowner to log into their e-mail account to
retrieve the confirmation e-mail.
Open the confirmation e-mail and click the link inside
the e-mail to confirm the account set up.
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5. Log in to the homeowner’s Nexia account.
The e-mail link will take the homeowner back to the
account login page. The homeowner must enter the
username and password they chose during account setup.
6. Enter the account information for customer home.
1.Create a name for the home. This is what will
appear when the homeowner logs in to their
account. If the homeowner has multiple properties on
their Nexia account, give each property a different
name. The homeowner can then switch between
properties based on their names.
2.Enter the home address. This information will be
securely stored and is only to help customize the
Nexia system based on the homeowner’s location.
For example, the homeowner can schedule activities
triggered by sunrise and sunset based on their
home’s location.
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5
7
ADD THE COMFORTLINK II CONTROL TO THE
HOMEOWNER’S NEXIA ACCOUNT.
Enroll devices in the Enrollment Cart.
The enrollment cart shows the device that can be
added to the Nexia system. Hover mouse over the blue
question mark boxes for more information.
Select the appropriate products to enroll:
1. Select the Trane ComfortLink II Control.
2. Select any other devices you wish to add at this
time. (Additional devices may require a Nexia
Bridge.)
3. Click Continue.
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Confirm enrollment.
4. Review the list of items you have selected in the
enrollment cart.
5. Confirm that the list is correct.
6. Click Continue.
7. Review the “Getting Started” overview list.
8. Click Continue.
1. Enroll the control.
Make sure the control is connected to the home’s Wi-Fi
network and that the firmware has been upgraded to
version 2.0.3 or higher.
Follow the on-screen instructions on the control.
Menu > Settings > Network > Enroll Nexia Home Intelligence.
Enter the PIN provided on the Nexia account screen into
the control.
Select Next on the control.
Select Next on the computer screen to continue.
Click Continue on the computer screen. Watch the
screen as Nexia enrolls devices.
2. Name the control.
If the device was successfully enrolled and added
to the homeowner’s Nexia account you will see a
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7
Congratulations screen and a prompt to assign a
name. The homeowner can change the name later if ws/he wishes.
Note: Use a name that is short but self-explanatory as
to location and function; for example: Living Room Lamp
Module or Master Bedroom control.
To change the name of the controls and zones shown in
the portal, the names must be changed on the hardware
itself.
On the control, tap Help > About.
3. Optional: enroll additional controls.
If the home requires more than one control, repeat Step
1 and 2 above to enroll additional controls.
8
FINALIZE ACCOUNT SETUP
1. Finalize account setup.
Click Continue on the account setup screen to finalize
account setup.
2. Promo code and billing.
Continue the online setup process.
1. Click Continue on the Nexia setup screen.
2. If you have a promotion code, enter it and click
Apply. If you do not have a promotion code, select I
do not have a promotion code.
3. Select a subscription plan for the control.
4. Check the box to Agree to billing terms. The
homeowner will not be billed if s/he meets the
requirements for a free account.
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9
MOBILE APP INSTALLATION AND SETUP
The My Mobile section on the My Account page is
the single place that allows users to set up Nexia
remote control on their smartphones and tablet devices.
Homeowners can assign any number of phones and
tablets to their account.
Smartphones and tablets have dedicated free
applications available for download. Platform support
includes: Apple (iPhone & iPad) and Android (Phone &
Tablet).
It’s important for you to handle mobile app installation
and setup for the homeowner whenever possible, so that
the homeowner is not only aware of this feature but
able to use it from day one.
Step 1 – Download and Install the Mobile App
Download the mobile phone or tablet app to the
homeowner’s preferred device, as well as any other
devices that will be allowed to control the system.
Apple apps are available through Apples iTunes.
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9
1. Search Nexia Home Intelligence on the Apple
App Store home page to find any available
applications for Apple iPhone or iPad.
2. Click on Install to download the application at
no charge.
Android apps are available through the Google Play
Store.
1. Search for Nexia Home Intelligence on the
Google Play Store home page to find apps for
Android phones and tablets.
2. Click on Install to download the application at
no charge.
Other smartphone users (such as Blackberry) will be
sent a text message from Nexia with a web link that will
allow them to download the application to their phone.
Step 2 – Activate Mobile Device in Nexia Portal
1. From the Nexia portal, click
at the top of the My Mobile page.
2. Enter the name the homeowner wants to assign to
the phone or tablet.
3. Use the Mobile Connection dropdown menu to
select a carrier or Wi-Fi connection. (If you select
a carrier you must enter its telephone number
in the Phone field below. If you select a Wi-Fi
connection, the Phone field will disappear.)
4. Under Devices this mobile device can control,
select all devices the homeowner wishes to control
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via their mobile device.
5. Click Activate.
Step 3—Transfer Activation Code to Mobile Device
1.Once you click Activate, the Nexia portal will
generate a random and unique 12-digit activation
code (see example above).
2.Open the Nexia app on the mobile device. Click
the Activate button.
3.Enter the identical 12-digit activation code into the
text field provide in the Nexia mobile app. It may
take a few seconds for the phone to activate.
4.Once the phone activates, you will be asked
to create a 4-digit PIN to enter into the mobile
device every time the Nexia app is launched.
Make sure to write down whatever number
you enter and leave this number with the
homeowner.
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10
CONFIRM THAT THE DEVICES ARE WORKING
CORRECTLY.
Test control(s)
Test using the control buttons, then test using the mobile
app/web portal.
Make the following changes by using the climate page
of the Nexia web portal.
• Temp
• Run Mode
• Fan
• Schedules
Confirm all changes are reflected on the control itself.
11
HAND-OFF THE INSTALLED NEXIA SYSTEM TO THE HOMEOWNER.
Demonstrate successful installation
Sit down with the homeowner to walk them through how to:
1.Log into the Nexia portal using either their computer browser.
2.Demonstrate that you are able to identify and
control the control and any additional Nexia
modules you installed.
3.Invite the homeowner to do the same. Answer any
questions the homeowner may have.
4.Leave the homeowner with a simple list of
instructions, tips and a number to call for questions
or assistance.
12
Install Trane ComfortLink™ II Control
G L O S S A RY
GLOSSARY
BANDWIDTH
A measure of how much data an Internet connection can
handle at once.
BRIDGE
The product that connects all the Z-Wave devices in the
home on the Nexia system to the Internet. Essentially, it
“bridges” the home automation network to the Internet.
BROADBAND
An Internet connection that is able to simultaneously
send and receive high volumes and multiple types of
signals and data.
BROWSER
a.k.a. “Web browser” or “Internet browser”; an
application designed for displaying and playing back
multimedia Web content such as text, graphics, audio,
and video. It can also provide links to other Web
content and allow interactivity in the form of accepting
and reacting to user input.
ENROLL
The process of establishing a communications link
between a Z-Wave device and the Nexia Bridge.
ETHERNET
A computer electronics industry standard protocol (IEEE
802.3) for local area network (LAN) communications.
An Ethernet cable has an industry-standard RJ-45
connector and is used to connect devices such as
computers, routers, and printers to a computer network.
FIREWALL
A program or set of programs that either protect
private network resources from being accessed by
external users or limit internal users from access to
external networks.
HTTP
A protocol used to request and transmit files, especially
webpages and webpage components, over the Internet
or other computer networks.
INTERNET
The global network of public computers that
communicate via the Internet Protocol. The Internet
supports the public World Wide Web (WWW) as
Glossary
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well as many private corporate intranets, private home
LANs, and special-purpose client/server software
systems.
INTERNET PROTOCOL (IP)
The most common protocol for how digital data are
transmitted and received over computer networks.
Data travels over an IP-based network in the form
of packets. Each IP packet includes both a header
(specifying source, destination, and other information
about the data) and the message data itself.
INTERNET SERVICE PROVIDER (ISP)
A company that provides Internet access to home and
business customers. ISPs typically differ based on the
physical medium they use to transmit and receive digital
data. For example, some ISPs use coaxial cables while
others use fiber-optic cables.
IP ADDRESS
A unique number sequence (for example:
172.16.254.100) that identifies each device
participating in a computer network that uses the
Internet Protocol. IP addresses identify a digital
message’s origin and destination.
LAN
Local Area Network; the network of computers and
other devices inside a home or office that connects to
the Internet (Wide Area Network or WAN).
LINE-OF-SIGHT
The maximum open-air, unobstructed distance at which
Z-Wave devices are able to send and receive radio
communications.
LOW-POWER RADIO WAVES
Radio waves that have relatively weak signals and are
therefore effective only over short distances.
MAC ID
A unique, hardware-based identifier that differentiates
between connected users on a network. Each Nexia
Bridge has an assigned MAC ID. You can find this
number on the sticker inside the battery compartment.
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Glossary
MESH NETWORK
A type of Local Area Network (LAN) where each
node (a Nexia module for example) communicates
directly with each of the others, or where some nodes
communicate with all nodes while others communicate
only with the most active nodes. Nexia Home
Intelligence is based on a mesh network.
MOBILE APP
A software application that is specifically designed to
run on a mobile device and a touchscreen interface.
Mobile apps are typically purchased and downloaded
online, from app stores.
MOBILE DEVICE
A computing device, such as a smartphone or tablet,
that is designed primarily for handheld use and
operated through a touchscreen interface rather than a
standard keyboard, mouse, or touchpad.
NETWORK
A group of interconnected computers and other
devices that are able to share software and hardware
resources between many users.
NOTIFICATIONS
An email or text message sent by the Nexia Home
Intelligence system to a consumer’s smartphone or email
account notifying them of a particular action taking
place inside their connected home. (Example: receive
a text when someone arrives at the house or if the
temperature is out of range).
OPERATING SYSTEM
The fundamental programming that tells a computer
how to function. As such, it serves as the interface
between the hardware (keyboard, monitor, disk drives,
etc.) and software applications such as spreadsheets,
word processors, and web browsers.
PORT
An opening on the rear of a router, switch, or Nexia
Home Bridge that accepts a standard (RJ-45) Ethernet
cable.
REPEATER
A device that extends the range of a Z-Wave radio
signal by receiving the signal and re-transmitting it. To
Glossary
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be effective, repeaters must be placed within range of
the original signal. An example is an appliance module,
dimmer module, or any powered Nexia-enabled
device. Z-Wave supports up to 4 “hops.” Example:
Bridge > Light Module > Light Module > Light Module
> Control.
The best performing Z-Wave networks have 2 or 3
options to reach a product. The average home may
require one repeater.
RF
Radio Frequency; a method used for wireless
communication.
RJ-45
The standard Ethernet cable connector; looks similar to
an RJ-11 telephone connector but houses eight wires
instead of four.
ROUTER
A device that accepts multiple connections—wired and
wireless—and allows them to use the same external
IP address (meaning the IP address seen by other
computers on the network).
SD CARD
Secure Digital (SD) card; a small, flat, digital storage
device that’s about the size of a postage stamp and
the thickness of a coin. SD cards are commonly used in
digital cameras to store still and video images.
SECURE/UNSECURED NETWORK
In general, a secure network is one that limits access by
requiring a username and password. It may also use
other methods, such as data encryption and firewalls.
An unsecured network is one that is available for public
access.
SWITCH
A device that connects several computers, printers, or
other network devices to a single network source, such
as a router. You may need to connect a network switch
to a router if all the ports on the router are already
connected to other devices. Unlike a router, the network
switch does not connect one network with another; it
simply adds new ports to an existing network.
4
Glossary
SSID
The abbreviation for Service Set IDentifier. An SSID
is a case sensitive, 32 alphanumeric character, unique
identifier attached to data sent over a wireless localarea network (WLAN). It acts as a password when a
wireless device tries to connect to a wireless network.
USB
Universal Serial Bus; an industry standard protocol
for communications between computers and external
devices such as disk drives, printers, and scanners.
Depending on the device, a USB cable can also carry
a low-voltage current that can power and/or recharge
the device.
USER INTERFACE
The set of commands or menus through which a user
communicates with a program or the physical buttons,
levers, switches, etc. by which a user controls or adjusts
a physical device.
WI-FI
The name of a wireless networking technology that
uses radio waves to provide high-speed network and
Internet connections.
128 AES ENCRYPTION
A standard for encrypting digital data to prevent
unauthorized use.
WORLD WIDE WEB (WWW)
A computer network that consists of a collection of
Internet sites that offer access to multimedia resources
via the hypertext transfer protocol (HTTP).
WAN
Wide Area Network; an established network that
encompasses computers in more than one specific
geographical area.
Z-WAVE
A wireless communications protocol designed for remote
control of devices in residential environments. It uses a
low-power RF radio installed or retrofitted into home
electronics devices and systems, such as climate control,
home access control, lighting, and household appliances.
Glossary
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NOTES
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Glossary
N OT E S
NOTES
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Notes
Ingersoll Rand (NYSE:IR) advances the quality of life by creating and sustaining
safe, comfortable and efficient environments. Our people and our family of
brands—including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and
Trane® —work together to enhance the quality and comfort of air in homes
and buildings; transport and protect food and perishables; secure homes and
commercial properties; and increase industrial productivity and efficiency.
Ingersoll Rand is a $14 billion global business committed to a world of
sustainable progress and enduring results.
ingersollrand.com
trane.com nexiahome.com
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