Avigilon Control Center Client User Guide - Core

Avigilon Control Center Client User Guide - Core
Avigilon™ Control Center
Core Client User Guide
Version 5.4.2
©2006 - 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted
with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.
AVIGILON, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM) and the ACC logo are registered and/or
unregistered trademarks of Avigilon Corporation in Canada and other jurisdictions worldwide. Other product
names mentioned herein may be the unregistered and/ or registered trademarks of their respective owners. ™
and ® are not used in association with each trademark in this document.
This manual has been compiled and published covering the latest product descriptions and specifications. The
contents of this manual and the specifications of this product are subject to change without notice. Avigilon
reserves the right to make changes without notice in the specifications and materials contained herein and shall
not be responsible for any damages (including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the publication.
Avigilon Corporation
http://www.avigilon.com
Revised: 2014-12-09
PDF-CLIENT5-C-E-Rev1
2
Table of Contents
What is the Avigilon™ Control Center Client?
8
System Requirements
8
For More Information
8
The Avigilon Training Center
8
Support
9
Upgrades
9
Feedback
9
Getting Started
10
Starting Up and Shutting Down the Control Center Client
10
Starting Up the Client Software
10
Shutting Down the Client Software
10
Logging In to and Out of a Site
10
Logging In
10
Logging Out
11
Navigating the Client
11
Application Window Features
12
System Explorer Icons
13
Adding and Removing Cameras in a View
13
Adding a Camera to a View
13
Removing a Camera from a View
13
Viewing Live and Recorded Video
14
Accessing the Setup Tab
14
Managing a Site
16
Sites and Servers
16
Discovering Sites
16
Sharing Site Settings Between Client Users
18
Managing Site Logs
18
Managing User Connections
19
Monitoring Server Status
20
Site Settings
22
Naming a Site
22
Exporting Site Settings
22
Importing Site Settings
23
Connecting/Disconnecting Cameras and Devices
24
3
Discovering a Device
25
Connecting a Device to a Server
26
Connecting Cameras to a Video Analytics Appliance
28
Editing the Device Connection to a Server
29
Disconnecting a Device from a Server
30
Upgrading Camera Firmware
30
Users and Groups
Corporate Hierarchy
Setting Up a Corporate Hierarchy
Adding and Editing Ranks
Deleting Ranks
Unranked Groups
30
30
31
31
32
32
Adding a User
33
Editing and Deleting a User
35
Adding Groups
36
Editing and Deleting a Group
39
Email Notifications
39
Setting Up the Email Server
40
Configuring Email Notifications
41
Editing and Deleting an Email Notification
42
Scheduling Site Events
Server Settings
42
44
Naming a Server
44
Recording Schedule
45
Setting Up a Weekly Recording Schedule
45
Using Templates to Modify the Recording Schedule
45
Adding a Template
45
Editing and Deleting a Template
46
Recording and Bandwidth
Device Settings
General
46
49
49
Setting a Device's Identity
49
Configuring PTZ
49
Rebooting a Device
50
Network
51
Image and Display
52
Changing Image and Display Settings
52
Zooming and Focusing the Camera Lens
54
4
Focus Buttons
54
Dewarping a Panomorph Lens
55
Compression and Image Rate
56
Image Dimensions
57
Motion Detection
58
Selecting a Pixel Motion Detection Area
58
Controlling Pixel Motion Sensitivity and Threshold
60
Adaptive Video Analytics
61
Configuring Video Analytics Device Location
61
Configuring the Camera Type
63
Using the Color Noise Filter
64
Configuring Video Analytics Device Self-Learning
64
Enabling Self-Learning
64
Self-Learning Progress
65
Disabling Self-Learning
66
Resetting Self-Learning
67
Setting Up Classified Object Motion Detection
69
Configuring Classified Object Motion Detection Settings
69
Selecting the Classified Object Motion Detection Area
70
Video Analytics Event Configuration
70
Adding Video Analytics Events
70
Editing and Deleting Video Analytics Events
73
Teach By Example
75
Accessing the Teach By Example Tab
75
Assigning Teach Markers
76
Applying Teach Markers
76
Privacy Zones
77
Adding a Privacy Zone
78
Editing and Deleting a Privacy Zone
78
Manual Recording
79
Client Settings
80
General Settings
80
Joystick Settings
82
Configuring an Avigilon™ USB Professional Joystick Keyboard For Left-Hand Use
82
Configuring a Standard USB Joystick
83
Video Display Settings
84
Displaying Analog Video in Deinterlaced Mode
85
Displaying Image Overlays
85
5
Changing Display Quality
What are Views?
86
87
Adding and Removing a View
87
View Layouts
87
Selecting a Layout for a View
87
Editing a View Layout
88
Making a View Full Screen
90
Ending Full Screen Mode
Cycling Through Views
Monitoring Video
Zooming and Panning in a Video
91
91
92
92
Using the Zoom Tools
92
Using the Pan Tools
92
Maximizing and Restoring an Image Panel
92
Maximizing an Image Panel
92
Restoring an Image Panel
92
Making Image Panel Display Adjustments
93
Controlling Live Video
93
Using Instant Replay
93
Triggering Manual Recording
94
Camera Recording States
94
Starting and Stopping Manual Recording
94
PTZ Cameras
Controlling PTZ Cameras
94
Programming PTZ Tours
97
Controlling Recorded Video
Playing Back Recorded Video
Synchronizing Recorded Video Playback
99
99
100
Enabling Synchronized Recorded Video Playback
100
Disabling Synchronized Recorded Video Playback
101
Bookmarking Recorded Video
101
Adding a Bookmark
101
Exporting, Editing, or Deleting a Bookmark
103
Search
Performing a Bookmark Search
Viewing Bookmark Search Results
6
94
104
104
105
Performing an Event Search
Viewing Event Search Results
105
106
Performing a Pixel Search
107
Viewing Pixel Search Results
108
Performing a Thumbnail Search
108
Viewing Thumbnail Search Results
109
Export
111
Exporting Native Video
111
Exporting AVI Video
113
Exporting a Print Image
117
Exporting a Snapshot of an Image
118
Exporting Still Images
121
Appendix
123
Event and Trigger Descriptions
123
Video Analytics Event Descriptions
123
Email Notification Trigger Descriptions
124
Group Permission Descriptions
125
Updating the Client Software
126
Accessing the Control Center Web Client
127
Reporting Bugs
129
Keyboard Commands
129
Image Panel & Camera Commands
129
View Tab Commands
130
View Layout Commands
131
Playback Commands
131
PTZ Commands (Digital and Mechanical)
132
7
What is the Avigilon™ Control Center Client?
The Avigilon™ Control Center Client software works with the Avigilon™ Control Center Server software to give
you access and control of your Avigilon High Definition Stream Management (HDSM)™ surveillance system.
The Client software allows you to view live and recorded video, monitor events, and control user access to the
Control Center. The Client software also gives you the ability to configure your surveillance system.
The Client software can run on the same computer as the Server software, or run on a remote computer that
connects to the Site through a local area network (LAN) or a wireless area network (WAN).
What you can do in the Client software depends on the Server software edition. There are three editions of the
Server software available: Core, Standard and Enterprise. Visit the Avigilon website for an overview of the
features available in each edition: http://avigilon.com/products/video-surveillance/avigilon-controlcenter/editions/
A copy of the Client software can be downloaded from the Avigilon website or installed with the Server
software.
System Requirements
Minimum requirements
Recommended requirements
Monitor resolution
1280 x 1024
1280 x 1024
OS
Windows Vista, Windows 7, Windows 8 (32Windows 7 (64-bit)
bit or 64-bit), or Windows 8.1
CPU
Intel Dual Core 2.0 GHz processor
Quad Core 2.0 GHz
System RAM
2 GB
2 GB
Video card
PCI Express, DirectX 10.0 compliant with
256 MB RAM
PCI Express, DirectX 10.0 compliant with
256 MB RAM
Network card
1 Gbps
1 Gbps
Hard disk space
500 MB
500 MB
For More Information
Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
The Avigilon Training Center
The Avigilon Training Center provides free online training videos that demonstrate how to set up and use the
Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to begin:
http://avigilon.force.com/login
8
What is the Avigilon™ Control Center Client?
Support
For additional support information, visit http://avigilon.com/support-and-downloads/. The Avigilon Partner Portal
also provides self-directed support resources - register and login at http://avigilon.force.com/login.
Regular Avigilon Technical Support is available Monday to Friday from 12:00 a.m. to 6:00 p.m. Pacific Standard
Time (PST):
l North America: +1.888.281.5182 option 1
l International: +800.4567.8988 or +1.604.629.5182 option 1
Emergency Technical Support is available 24/7:
l North America: +1.888.281.5182 option 1 then dial 9
l International: +800.4567.8988 or +1.604.629.5182 option 1 then dial 9
E-mails can be sent to: support@avigilon.com.
Upgrades
Software and firmware upgrades will be made available for download as they become available. Check
http://avigilon.com/support-and-downloads/ for available upgrades.
Feedback
We value your feedback. Please send any comments on our products and services to feedback@avigilon.com
Support
9
Getting Started
Once the Avigilon™ Control Center Client software has been installed, you can start using the Avigilon High
Definition Stream Management (HDSM)™ surveillance system immediately. Refer to any of the procedures in this
section to help you get started.
Starting Up and Shutting Down the Control Center Client
The Control Center Client software can be started or shut down at anytime - video recording is not affected
because it is controlled separately by the Server software.
Starting Up the Client Software
Perform one of the following:
l In the Start menu, select All Programs or All Apps > Avigilon > Control Center Client.
l Double-click the
shortcut icon on the desktop.
l From the Avigilon Control Center Admin Tool, click Launch Control Center Client. For more information,
see the Avigilon Control Center Server User Guide.
Log in to your Site when the Log In dialog box appears. For more information, see Logging In to and Out of a Site
Shutting Down the Client Software
1. In the top-right corner of the Client, select
> Exit.
2. In the confirmation dialog box that appears, click Yes.
Logging In to and Out of a Site
To access any of the features in your Avigilon High Definition Stream Management (HDSM)™ surveillance system,
you must log in to a Site.
The default administrator access uses administrator as the username and no password. To maintain the security
of the administrator account, it is recommended that your system administrator immediately create a password
for this account after the first login. Your system administrator can then create user accounts for other users.
Logging In
1. Open the Log In dialog box. The Log In dialog box automatically appears when the Client software is
launched.
To manually access the Log In dialog box, do one of the following:
10
Getting Started
l In the top-right corner of the Client, select
> Log In... to log in to all available Sites.
l In the System Explorer, right-click a Site and select Log In... to log in to the selected Site.
2. In the Log In dialog box, select a specific Site or select All Sites from the Log in to: drop down list.
Figure 1: The Log In dialog box
Tip: If you accessed the Log In dialog box from a specific Site, you will not have the option of logging in
to All Sites.
If the Site you want to log into is not shown, click
Discovering Sites.
to discover the Site. For more information, see
3. Enter your User Name: and Password:. Or, select the Use current Windows credentials check box to
automatically use the same username and password as your computer.
4. Click Log In.
After logging in the first time, you can set up automatic login from the Client Settings... dialog box. For more
information, see General Settings.
Logging Out
You can log out of one or all Sites at any time.
To...
Log out of one Site
Log out of all Sites
Do this...
1. In the System Explorer, right-click the Site and select Log Out.
1. In the top-right corner of the Client, select
> Log Out.
2. In the confirmation dialog box, click Yes.
Navigating the Client
Once you log in, the Avigilon™ Control Center Client application window is populated with all the features that
are available to you.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Logging Out
11
Figure 2: The Avigilon Control Center Client application window.
Application Window Features
Area
Description
Displays all the elements in your surveillance system.
1
System Explorer
Use the Search... bar to quickly locate anything that is available in the
System Explorer. You can search for items by name, and devices can
also be searched for by location, logical ID, serial number and IP
address.
Tip: The content of the System Explorer changes depending on the tab
you have open. For example, servers are not listed in the View tab.
2
View tab
Allows you to monitor video and organize image panels. You can have
multiple Views open at once.
3
Image panel
Displays live or recorded video from a camera. The video control
buttons are displayed when you move your mouse into the image panel.
4
Toolbar
Provides quick access to commonly used tools.
5
Task tabs
Displays all the tabs that are currently open.
The New Task button
Opens the New Task menu so you can select and open new task tabs.
12
Application Window Features
Area
Description
You can access advanced tools like Search and Export, or system
administrative features like Site Setup.
The Application Menu
menu
This menu gives you access to local application settings like Client
Settings.... You can also open a new window from this menu.
The highlighted number shows the number of system messages that
need your attention. Click the number to display the list of messages.
The highlight color indicates the severity of the most recent message.
System message list
l Red = Error
l Yellow = Warning
l Green = Information
System Explorer Icons
Icon
Description
A Site. Listed under a Site are all the connected devices and linked features in the system.
A server.
A camera.
A PTZ camera.
An encoder.
Adding and Removing Cameras in a View
To monitor video, add a camera to a View. Camera video can be removed from a View at any time.
Adding a Camera to a View
Do one of the following:
l Drag the camera from the System Explorer to an empty image panel in the View tab.
l Double-click a camera in the System Explorer.
l In the System Explorer, right-click the camera and select Add To View.
The camera is added to the next empty image panel in the View layout.
Tip: You can drag the same camera to multiple image panels to watch the video at different zoom levels.
Removing a Camera from a View
Do one of the following:
System Explorer Icons
13
l Right-click the image panel and select Close.
l Inside the image panel, click
.
Viewing Live and Recorded Video
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
When you monitor video, you can choose to watch live and recorded video in the same View, or only one type
of video per View.
Once you've added cameras to the View, perform the following:
l To switch all of the image panels in the View between live and recorded video, click either
Live or
Recorded on the toolbar.
l To switch individual image panels between live and recorded video, right-click the image panel and
select either Live or Recorded.
Image panels displaying recorded video have a green border.
Accessing the Setup Tab
The Setup tab is where you would configure the majority of your system – including Sites, servers and cameras.
Follow one of the following steps to open the Setup tab:
l At the top of the application window, click
click
to open the New Task menu. When the menu appears,
.
l In the System Explorer, right-click the device you want to configure, then select Setup.
14
Viewing Live and Recorded Video
Figure 3: The Setup tab
In the Setup tab, the System Explorer is displayed on the left and the Setup options are displayed on the right.
The Setup options change depending on the device that is selected in the System Explorer.
Accessing the Setup Tab
15
Managing a Site
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
The default settings in the Avigilon™ Control Center Client software allow you to start using the application
immediately after installation. However, you may want to customize and set up your Site to reflect how the
system will be used in daily operations.
In Avigilon Control Center 5, servers are maintained in clusters called Sites.
At the Site level, you can manage your server and device connections, as well as set up Site-wide system
events.
At the server level, you can manage the recording and bandwidth for each of the server's connected cameras.
At the device level, you can edit the camera image quality and other device-specific features.
All the Site, server and device settings can be configured from the Setup tab.
Sites and Servers
In the Avigilon Control Center software, servers are organized in clusters called Sites. By organizing the system
into clusters, you are able to control user access and system wide events through the Site settings. Site settings
are stored on the server, or across all servers in a multi-server system.
Depending on your system and license edition, you may have multiple servers in a Site. When there are multiple
servers in a Site, the Site is able to distribute tasks and system data between the servers so that the system can
continue running even if a server fails.
Within a Site, each individual server is responsible for managing the devices that are connected to it.
Specifically, the server controls video recording. Through the server settings, you control when video is
recorded, how long it is stored, and how much bandwidth is used to stream video.
Discovering Sites
If your computer is on the same network segment (subnet) as a Site, that Site is automatically discovered and
displayed in the System Explorer.
If the Site you want to access is not listed, it is because the Site is on a different subnet and must be manually
discovered. There is no limit to the number of Sites that can be discovered by the Client software.
By default, when a server is first connected to the system, it is added to a Site with the same name. To locate a
new server, you need to search for its Site.
16
Managing a Site
1. Open the Find Site dialog box.
l In the top-right corner of the Client, select
l Or, select
> Log In... . In the Log In dialog box, click
> Client Settings... > Site Networking. In the Site Networking tab, click
.
.
Figure 4: The Site Networking tab
2. In the dialog box, enter the IP Address/Hostname: and the Base Port: of the server in the Site you want to
discover.
Figure 5: The Find Site dialog box
The base port is 38880 by default. You can change the base port number in the Avigilon Control Center
Admin Tool. For more information, see The Avigilon Control Center Server User Guide.
3. Click OK.
If the Site is found, it is automatically added to the Site list in the Site Networking tab.
Discovering Sites
17
If the Site is not found, check the following then try again:
l The network settings are configured correctly.
l The firewall is not blocking the application.
l The Avigilon Control Center Server software is running on the server you searched for in step 2.
Sharing Site Settings Between Client Users
When a user sets up Sites on an Avigilon Control Center Client or Virtual Matrix Application, the following global
settings are shared for all users that are logged in to that machine:
l Sites that have been manually discovered in the Site Networking tab in the Client Settings... dialog box
will be visible to all users. Users will not be able to access the manually discovered Sites if they do not
have the required access permissions.
l A Site's Connection Speed: settings in the Site Networking tab will be common to all users.
User permissions are as follows:
l Administrators - Can always read and write global LAN/WAN settings and manually add Sites.
l Standard Users - Can always read global LAN/WAN settings and manually add Sites. Sites added
manually by Standard Users will default to WAN. Standard Users cannot change this.
Managing Site Logs
The Site Logs record events that occur in the Avigilon Control Center. This can be useful for tracking system
usage and diagnosing issues.
You can filter the items displayed in the log and save the log to a separate file for sending to Avigilon support.
NOTE: The Site Logs maintain a record of system events for as long as video data is available or 90 days,
whichever is longer.
18
Sharing Site Settings Between Client Users
1. In the New Task menu, click
.
Figure 6: The Site Logs tab
2. In the Site Logs tab, select the Event Types to Show:.
3. Next, select the specific Sites, servers and devices whose logs you want to see.
4. In the Time Range to Search: area, set the date and time range of your search.
5. Click Search.
6. Select a result to display its event details.
7. To save the log search results, click Save events to file... and save the file. You can choose to save the
search results as a text file or a CSV file.
Managing User Connections
If you find that too many users are logged in through the same username or inactive users are preventing active
users from accessing a Site, you can force specific users to log out.
1. In the New Task menu, click
.
2. In the User Connections tab, select a Site from the System Explorer to display a list of all the current users
on the right.
Managing User Connections
19
Figure 7: The User Connections tab
l The users are listed by username and computer name so that users that share a login are displayed
separately.
l The Login Duration column lets you know exactly how long that user has been logged in to the
Site.
3. To force a user to log out of a Site, select a user then click Log Users Out.
Monitoring Server Status
To help you monitor the health of your Site, you can access a quick overview in the Server Status tab.
l In the New Task menu, click
20
.
Monitoring Server Status
Figure 8: The Server Status tab
In the System Explorer, select a Site to display the statuses of the connected servers. At the top of the tab, click
any of the Quick Filters to choose what type of information is displayed.
Listed information includes:
1. General Information: Information about the server you have selected.
l Server IP: the server's IP address.
l Total Camera Licenses: the total number of camera channel licenses that have been activated on
the server.
l Camera Licenses in Use: the number of cameras that are currently connected to the server.
l CPU Load of ACC Server: the percentage of server processing power used by the
AvigilonControl Center server software.
l Memory usage of ACC Server: the amount of memory used by the AvigilonControl Center Server
software.
l System Available Memory: the amount of storage available for video recording.
l Up Time: the amount of time the server has been running since it was last rebooted.
Monitoring Server Status
21
l Network Adapters: the networks that the server is connected to, including the IP address of the
network connection, the network speed, and the amount of data passing through the connection.
2. Network Adapters:
l Adapter Name: the name of the network adapter.
l IP: the IP address of the network adapter.
l Incoming: the speed of incoming data.
l Outgoing: the speed of outgoing data.
3. Cameras: The devices that are connected to this server.
l General: the name, model number, and location of the device.
l Network: the IP and MAC addresses of the device.
l Network: the serial number of the device.
l Compression: the video compression rate, resolution, quality, and images per second (ips) of
video streamed from the device.
Click Export Site Report to PDF to export the listed server information.
Site Settings
The settings stored at the Site level impact all users and devices within the Site.
These settings include user account information and email notifications. This is also where you can set up how
the System Explorer is laid out, and where you can add or remove devices in a Site.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Naming a Site
Give the Site a meaningful name so that it can be easily identified in the System Explorer. Otherwise, the Site
uses the name assigned to the server it was originally discovered with.
1. In the Site Setup tab, click
.
2. In the dialog box that appears, give the Site a name.
Figure 9: The Site Name: dialog box
Exporting Site Settings
You can export Site settings so that they can be backed up or used on a different Site.
22
Site Settings
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
1. In the Site Setup tab, click
2. Select the settings you want to export.
Figure 10: The Export Settings dialog box
3. Click OK.
4. In the Save As dialog box, name and save the file.
Exported client settings can only be saved in Avigilon Settings File (.avs) format.
Importing Site Settings
You can import and use settings that were previously exported from a Site.
1. In the Site Setup tab, click
2. In the Select File to Import dialog box, find the Avigilon Settings File (.avs) you want to import then click
Open.
NOTE: .avc files are not compatible with this version of the Avigilon Control Center Client software.
3. Select the settings you want to import. Only the settings included in the .avs file are displayed.
Importing Site Settings
23
Figure 11: The Import Settings dialog box
4. Click OK.
The settings are merged.
l Unique settings are added to the Site.
l If the settings are identical, only the current Site version is kept.
l If an import setting and a Site setting have the same name but are configured differently, the import
setting is added to the Site and renamed in this format: <setting name> (Import), like Email1 (Import).
l User permission groups are merged.
l If groups have the same name, the import settings are used and the users from both the
import file and the current Site are added to the group.
l Groups added from the import file automatically gain access to all the new devices that
were added since the settings were exported.
l Users with the same name will use the import settings, including passwords.
Connecting/Disconnecting Cameras and Devices
Cameras and other devices are connected to a Site through the linked servers. The server manages and stores
the camera's recorded video, while the Site manages the events that can be linked to the camera's video.
You can connect and disconnect cameras and devices through the Connect/Disconnect Cameras... tab.
A camera's connection status is indicated by the icon beside the camera name in the System Explorer. The
status icons may appear over any device icon in the System Explorer.
Icon
Definition
The camera is connected to the server.
Camera Connected
The camera is connected to the server and is currently upgrading its
24
Connecting/Disconnecting Cameras and Devices
Icon
Camera Upgrading
Definition
firmware.
The camera cannot connect to a server.
Camera Connection Error
Camera Disconnected
No Icon
This may be because the camera is no longer on the network or there is a
network conflict
The camera is disconnected but recorded video from the camera remains
on the server.
The camera is disconnected and no recorded video from the camera
remains on the server.
Discovering a Device
When devices are connected to the network, they should be automatically discovered by the Client.
If a device is not automatically discovered, you can try to manually discover the device.
l In the Site Setup tab, click
.
In the Connect/Disconnect Cameras... tab, all Avigilon and ONVIF cameras that are connected to the
same network segment (subnet) are automatically detected and appear in the Discovered Cameras list.
If the device you want to connect to is on a different subnet, or is manufactured by a third-party, do the
following:
1. At the top of the Connect/Disconnect Cameras... tab, click Find Camera....
2. In the Find Camera dialog box, complete the following fields:
Figure 12: The Find Camera dialog box: Search Type - IP Address
Figure 13: The Find Camera dialog box: Search Type - IP Address
Range
l Search From Server: select the server that you want the device to connect to.
l Search Type: select a search type.
Discovering a Device
25
l Camera Type: select the device's brand name.
Tip: Select ONVIF to discover devices that are ONVIF complaint.
l IP Address/Hostname: (For IP Address search only) enter the device's IP address or hostname. The
device and server’s gateway IP address must be set correctly for the device to be found.
l Start IP Address: and End IP Address: (For IP Address Range search only) enter the start and end IP
addresses. Only addresses in that range will be searched for the selected device type.
l Control Port: enter the device control port.
l Provide the User Name: and Password: for the device if required.
3. Click OK.
If the device is discovered, it will appear in the Discovered Cameras list. You can now connect the device to a
server.
Connecting a Device to a Server
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
To access a device from a Site, it must be connected to server within the Site. The server manages and stores a
camera's recorded video, while the Site manages the events that can be linked to a camera's video.
Once a device has been discovered on the network, it can be connected to the server. If you do not see a
device you want to connect, see Discovering a Device.
26
Connecting a Device to a Server
1. In the Site Setup tab, click
.
Figure 14: The Connect/Disconnect Cameras... tab
2. In the Discovered Cameras area, select a device then click Connect....
Tip: You can also drag the device to a server on the Connected Cameras list.
Connecting a Device to a Server
27
3. In the Connect Camera dialog box, select the server you want the device to connect to.
Figure 15: The Connect Camera dialog box
4. If you are connecting a third-party device, you may choose to connect the device by its native driver. In
the Camera Type: drop down list, select the device's brand name. If there is only one option in the drop
down list, the system only supports one type of driver from the device.
5. Click
to choose where the device appears in the System Explorer.
l If your Site includes virtual sub-sites, select a location for the device. The list on the right updates to
show what is stored in that directory.
l In the Site directory, drag the device up and down to set where it is displayed.
Tip: If the Site you want is not listed, you may need to connect the device to a different server. Make sure
the selected server is connected to the Site you want.
6. Click OK.
7. If the device is password protected, the Camera Authentication dialog box appears. Enter the device's
username and password, then click OK.
Connecting Cameras to a Video Analytics Appliance
If you have an IP model of the video analytics appliance, you do not need to physically connect the camera to
the appliance, you can do so through the Video Analytics Configuration dialog box.
If you have an analog model of the video analytics appliance, the cameras are automatically associated with
video analytics appliance channels. You do not need to connect cameras to video analytics appliance channels
through the Video Analytics Configuration dialog box.
NOTE: The connecting camera and video analytics appliance must be on the same server.
1. Add the video analytics appliance to the server. For more information, see Editing the Device Connection
to a Server.
2. Connect the required cameras to the same server as the video analytics appliance.
3. In the Setup tab, select a video analytics appliance camera channel.
28
Connecting Cameras to a Video Analytics Appliance
4. Click
. The Video Analytics Configuration dialog box opens.
Figure 16: The Video Analytics Configuration dialog box
5. Select the check box beside the camera you want to assign to this camera channel.
Tip: After connecting or disconnecting a camera to a video analytics appliance, you will need to reboot
the video analytics appliance before making any further configuration changes to the device. This
process will take about 5-10 minutes. It is recommended that you make all required connection changes
before rebooting. For more information, see Rebooting a Device.
6. Click OK.
If the camera you link to has a resolution higher than 2.0 MP, the video analytics appliance will use the camera's
secondary video stream.
NOTE: The video streamed from the video analytics appliance may not be in high definition because the video
analytics appliance cannot stream video with a resolution higher than 2.0 MP. This does not affect the resolution
of recorded video.
Editing the Device Connection to a Server
NOTE: You can only edit manually discovered device connections.
Editing the Device Connection to a Server
29
1. In the Site Setup tab, click
.
2. In the Connect/Disconnect Cameras... tab, select the device connection you want to edit from the
Connected Cameras list.
3. Click Edit.... For details about the editable options, see Connecting a Device to a Server.
4. Click OK.
Disconnecting a Device from a Server
1. In the Site Setup tab, click
.
2. In the Connect/Disconnect Cameras... tab, select the device you want to disconnect from the Connected
Cameras list, then do one of the following:
l Click Disconnect. The device will be disconnected from the server and moved to the Discovered
Cameras list.
l Drag the device into the Discovered Cameras list.
Upgrading Camera Firmware
Camera firmware updates are typically included with the Avigilon™ Control Center Server update packages.
Camera firmware updates are automatically downloaded and installed to the camera.
When the camera firmware is being upgraded, video from that camera cannot be displayed and the System
Explorer will display
beside the camera name.
When the firmware upgrade is complete, the System Explorer will display
will display.
again and video from the camera
Users and Groups
When users are added to the Avigilon Control Center, they are assigned to a group that defines their access
permissions in a Site. Use the Users and Groups dialog box to create and manage users and groups.
Corporate Hierarchy
You can set up a Corporate Hierarchy to reflect your organization's structure.
The Corporate Hierarchy can only be accessed by users belonging to a group with the Setup sites and Setup
corporate hierarchy privileges. Users cannot see groups of equal or higher rank than the group they belong to,
unless they are part of an Unranked group. If users belong to multiple groups of different ranks, they will be able
to view all ranks below the highest rank they belong to.
30
Disconnecting a Device from a Server
Setting Up a Corporate Hierarchy
Adding and Editing Ranks
When you see the Edit Corporate Hierarchy option while configuring a group, you can select an existing
Corporate Hierarchy or create a new Corporate Hierarchy.
Figure 17: The Edit Corporate Hierarchy dialog box
NOTE: If you have not yet created a Corporate Hierarchy, a message will appear prompting you to create
a new one. Click Yes to create a Corporate Hierarchy for this Site.
The default rank is Global. It is the highest rank in the Corporate Hierarchy.
6. To create a new rank, select Global and click
. A Add rank will be created.
NOTE: The Global rank cannot be deleted. It can only be renamed.
7. To rename a rank, double-click the name and enter a new name in the text field. Click anywhere outside
the text field to save the new name.
8. Selecting a rank and clicking
will create a new rank immediately below the rank you selected.
NOTE: Ranks can only be added or deleted. They cannot be moved within the Corporate Hierarchy.
Setting Up a Corporate Hierarchy
31
Figure 18: An example of a Corporate Hierarchy with multiple ranks that share a level. Canada is the highest, Global rank. West Coast and
East Coast are of equal rank to each other, and one rank below Canada. Users belonging to East Coast cannot edit ranks below West Coast
and vice versa.
Now that you've set up the Corporate Hierarchy, you can assign ranks to permission groups to define what users
can access within the system. For more information, see Users and Groups.
Deleting Ranks
If a rank is deleted, groups in this rank are removed from the hierarchy and assigned an orphaned rank. An
orphaned rank is the lowest rank possible and is only visible to Unranked and Global users.
Unranked and Global users can reassign group ranks at any time. Members of the orphaned rank have no Setup
user and group settings privileges but still retain other privileges, e.g. viewing live video.
Deleting a rank will also delete all the ranks below it in the Corporate Hierarchy. Remotely synchronized users
and groups may become inaccessible.
l To delete a rank, select it in the Corporate Hierarchy and click
.
Unranked Groups
The Unranked groups are not part of the Corporate Hierarchy. The Unranked rank cannot be deleted or edited.
32
Deleting Ranks
Users belonging to Unranked groups are able to create and edit any ranked or Unranked groups and users if
they have the Setup user and group settings privilege.
The default groups Administrators, Power Users, Restricted Users, and Standard Users are Unranked.
Adding a User
1. In the Site Setup tab, click
2. In the Users tab, click
.
.
Figure 19: The Users and Groups dialog box
3. When the Add User dialog box appears, complete the User Information area.
Adding a User
33
Figure 20: The Add User dialog box, General tab
4. If you don’t want this user to be active yet, select the Disable user check box. Disabled users are in the
system but cannot access the Site.
5. In the Login Timeout area, select the Enable login timeout check box to limit the amount of time the user
can be logged in while the Client is idle.
6. In the Password area, complete the following fields:
l Password: enter a password for the user.
l Confirm Password: re-enter the password.
l Require password change on next login: select this check box if the user must replace the
password after the first login.
34
Adding a User
l Password Expiry (Days): specify the number of days before the password must be changed.
l Password never expires: select this check box if the password never needs to be changed.
7. In the Member Of tab select the check box beside each access group the user belongs to.
Figure 21: The Add User dialog box, Member Of tab
The other two columns display the permissions linked to the selected group.
8. Click OK. The user is added to the Site.
Editing and Deleting a User
You can edit and delete users as needed.
NOTE: Be aware that you cannot edit or delete users that belong to the same ranked group as you or higher.
This also means that you cannot edit your own user account unless you are part of an Unranked group.
Tip: If a user has access to more than one Site, the changes to the user need to be made on each Site.
1. In the Site Setup tab, click
.
2. In the Users tab, select a user then perform one of the following:
l To edit the user's information, click
l To delete the user, click
Editing and Deleting a User
. For details about the editable options, see Adding a User.
.
35
Adding Groups
Groups define what features users have access to. Create new groups to change what users can access.
1. In the Site Setup tab, click
2. Select the Groups tab and click
.
.
Figure 22: The Groups tab
3. Select an existing group to use as a template for your new group, then click OK.
Figure 23: The Copy permissions from group: dialog box
4. In the Edit Group dialog box, complete the following:
36
Adding Groups
Figure 24: The Edit Group dialog box: Group tab
a. Give the new group a name.
b. Choose a rank for the group from the Rank: drop down list. To edit or view the entire Corporate
Hierarchy, click
. For more information, see Setting Up a Corporate Hierarchy .
c. Select the Group Privileges: and Access Rights: for the group. Clear the check box of any feature
or camera you do not want the group to access.
5. Select the Members tab to add users to the group. If a user is added to the group through the Add User
dialog box, the user is automatically added to the group's Members list. For more information, see Adding
a User.
Adding Groups
37
Figure 25: The Edit Group dialog box: Members tab
a. Click
.
b. Select the users that should be part of this new group. Only users that have been added to the Site
are displayed.
38
Adding Groups
Figure 26: The Select Users dialog box
c. Click Add. The users are added to the Members list.
6. Click OK to save the new group.
Editing and Deleting a Group
You can change the access permissions for a set of users by editing their access group.
1. In the Site Setup tab, click
.
2. Select the Groups tab.
3. Select a group and do one of the following:
l To edit the group, click
l To delete the group, click
. For details about the configurable options, see Adding Groups.
.
NOTE: Default groups cannot be deleted.
Email Notifications
Use the Email Notifications dialog box to set up the Site to send email in response to specific events. You can
choose what events require email notifications and who receives the emails.
Editing and Deleting a Group
39
Setting Up the Email Server
To send email notifications, the Site must be given access to an email server.
1. In the Site Setup tab, click
.
2. Select the Email Server tab.
Figure 27: The Email Notifications dialog box: Email Server tab
3. In the Email Server Settings: area, complete the following:
a. Sender Name: enter a name to represent the Site in all email notifications.
b. Sender Email Address: enter an email address for the Site.
c. Subject Line: enter a subject line for all emails sent from the Site. The default subject is Avigilon
Control Center System Event.
d. SMTP Server: enter the SMTP server address used by the Site.
e. Port: enter the SMTP port.
f. Timeout (seconds): enter the maximum amount of time the server will try to send an email before it
quits.
4. (Optional) If the email server uses encryption, you can select the Use secure connection (TLS/SSL) check
box.
5. (Optional) If the email account has a username and password, select the Server requires authentication
40
Setting Up the Email Server
check box.
a. Enter the User Name: and Password: for the email account.
6. Click OK.
Configuring Email Notifications
In the Email Notifications dialog box, you can create email notification groups to specify who will receive email
notifications when certain events occur.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
1. In the Site Setup tab, click
.
2. In the Email Notifications dialog box, make sure the Email Notifications tab is selected.
3. Click
.
Figure 28: The Email Notifications dialog box
4. Enter an Email Group Name:.
Configuring Email Notifications
41
5. In the Email Recipients: area, add all the user, group, and individual emails that are part of this email group.
Do any of the following:
l Click
to add a Site user or access group. In the dialog box, select all the required users and
groups then click OK.
l Click
to add individual emails. In the dialog box, enter the email address, then click OK.
Tip: Make sure the Site users in the Email Recipients: list have a valid email in their user account.
6. Click
to send a test email to everyone on the Email Recipients: list.
7. In the Email Trigger: area, select all the events that will trigger an email for this email group. Click the blue
underlined text to define the event requirements.
8. To attach a snapshot of the email notification event, select the Attach images from camera(s) linked to the
event check box.
NOTE: This option is disabled if Motion Detect is not selected because there are no images associated
with system events, digital inputs, or POS transaction exceptions.
9. In the Email Schedule: area, select a schedule for the email notification. For more information, see
Scheduling Site Events.
10. To limit the number of emails sent, enter the minimum amount of time between each email in the Send
email at most every: field.
11. Click OK.
Editing and Deleting an Email Notification
You can edit or delete email notifications as needed.
1. In the Site Setup tab, click
.
2. In the Email Notifications tab, do one of the following:
l To edit the email notification, select the Email Group from the Email Groups: list, then make the
required changes. For details about the configurable options, see Configuring Email Notifications.
l To delete the email notification, select the Email Group from the Email Groups: list, then click
.
Scheduling Site Events
Site events are actions that can affect the entire Site, like email notifications. When you configure a Site event,
you are given the option to assign a schedule to the event. Schedules control when events can occur — at
specific times during a day or only on specific days.
When you see the Schedule option while configuring an event, you can select an existing schedule or create a
new schedule.
Figure 29: Schedule option
42
Editing and Deleting an Email Notification
l To use a preconfigured schedule, select an option from the drop down list. The default option is Always,
which allows the event to run constantly.
l To change a schedule, select the schedule then click
l To delete a schedule, select the schedule then click
l To create a schedule, click
following steps:
then select
and select
and select
.
.
. When you see the Edit… dialog box, complete the
Figure 30: The Edit… dialog box.
1. Give the new schedule a name.
2. Give the recurrence a name.
You can add multiple recurrences to create a detailed schedule. For example, you could create one
recurrence to cover every weekend, plus extra recurrences to cover public holidays.
l To add a recurrence, click
.
l To delete a recurrence, select the recurrence then click
.
3. In the Start: and End: fields, enter the time the recurrence will cover.
Be aware that if you enter an End: time that is earlier than the Start: time, the event will span two days. For
example, if the schedule is set to start at 12:00pm and end at 11:59am, the event is automatically enabled
from 12:00pm on day 1 and will end at 11:59am on day 2.
4. In the Start Date: field, enter when the recurrence should begin.
Scheduling Site Events
43
5. In the Recurrence pattern area, schedule how often the event will be enabled during this recurrence.
Option
Description
The event is enabled during the same time every day.
Daily
l Select the number of days between each schedule recurrence.
The event is enabled during the same day and time every week.
Weekly
l Select the day(s) of the week, then select the number of weeks between each
schedule recurrence.
The event is enabled during the same day and time every month.
Monthly
l Select the specific day or weekday, then select the number of months
between each schedule recurrence.
The event is enabled during the same day and time every year.
Yearly
l Select the specific day or weekday and month, then select the number of
years between each schedule recurrence.
6. Complete any other recurrences that have been added to the schedule.
7. Click OK to save the new schedule.
Server Settings
Server settings are related to video recording. This includes configuring the recording schedule, data aging, and
bandwidth usage.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Naming a Server
Give the server a meaningful name so that it can be easily identified in the System Explorer. Otherwise, the
server uses the name that is assigned by Windows.
1. In the server Setup tab, click
.
2. In the dialog box that appears, give the server a name.
44
Server Settings
Figure 31: The Server Name dialog box
3. Click OK.
Recording Schedule
Use the Recording Schedule dialog box to set the recording schedule for cameras connected to the server. By
default, the server is set to record motion and configured events when they occur. Once the recording schedule is set, video is recorded automatically.
Setting Up a Weekly Recording Schedule
You can set up a weekly recording schedule by applying templates to cameras for each day of the week.
1. In the server Setup tab, click
.
2. In the Recording Schedule dialog box, select a template from the Templates: pane.
3. In the Default Week area, click the days of the week this template applies to for each camera.
Figure 32: The Recording Schedule dialog box: Default Week
4. Click OK.
Using Templates to Modify the Recording Schedule
The recording schedule is set by using templates that tell cameras when and what to record. For example, you
can create one recording schedule template for weekdays and another for weekends.
Adding a Template
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
1. In the server Setup tab, click
.
2. In the Recording Schedule dialog box, click Add Template below the Templates: pane.
Recording Schedule
45
Figure 33: The Recording Schedule dialog box
3. Enter a name for the New Template.
4. Click the Set Area button, then click or drag the cursor across the Recording Mode: timeline to set the
types of events that the cameras will record throughout the day. Individual rectangles on the Recording
Mode: timeline will be colored if they have been selected.
Record Mode
Definition
Continuous
Record video constantly.
Motion
Only record video when motion is detected.
5. To disable recording in parts of the template, click the Clear Area button, then click or drag the cursor
across the timeline to remove the set recording areas.
6. If cameras are not recording in Continuous mode all day, you can set cameras to record reference images
between events in the recording schedule.
l Select the Record a reference image every: check box then set the time between each reference
image.
Editing and Deleting a Template
1. In the Setup tab, select the server you want to edit, then click
.
2. In the Recording Schedule dialog box, select a template from the Templates: pane and do one of the
following:
l To edit a template, modify the schedule.
l To rename a template, click Rename Template and enter a new name.
l To delete a template, click Delete Template.
3. Click OK to save your changes.
Recording and Bandwidth
While the Recording Schedule dialog box sets when and what cameras record, the Recording and Bandwidth
dialog box sets how long recorded video is stored.
46
Editing and Deleting a Template
In the Recording and Bandwidth dialog box, you can change the Data Aging settings and set the maximum
record time for each connected camera.
1. In the server Setup tab, click
.
Figure 34: The Recording and Bandwidth dialog box
The Data Aging column shows an estimate of the recording time that is available at each image rate,
given the amount of space on the server.
l For JPEG2000 or JPEG compression cameras, Data Aging is available at three rates:
l Full Image Rate and Resolution keeps recordings at their original quality.
l Half Image Rate discards half of the recorded data to make room for new recordings.
l Quarter Image Rate keeps 1/4 of the original recorded data so that you can still see older
video.
l For H.264 cameras that support Data Aging, Data Aging is available at two rates:
l Full Image Rate and Resolution keeps the original high quality video and the secondary
stream of low resolution video.
l Low Resolution only keeps the secondary stream of low resolution video.
NOTE: The Data Aging can only occur when the secondary stream is enabled.
l For H.264 cameras that do not support Data Aging, only the Full Image Rate and Resolution video
is kept.
2. In the Data Aging column, move the sliders to adjust the amount of time video is stored at each image
rate.
Recording and Bandwidth
47
l To change the data aging settings for all linked cameras, move the slider for one linked camera
and all linked cameras will be updated.
l To change the data aging setting for one camera, break the camera's link to other cameras by
clicking the
icon to the left of its name, then make your changes.
3. In the Max. Record Time, manually enter a maximum record time or select one of the options from the
drop down list for each camera.
NOTE: If the time estimated in the Total Record Time column is shorter than what is set in the Max. Record
Time column, the camera's actual recording time will be shorter than the Max. Record Time.
4. Click OK.
48
Recording and Bandwidth
Device Settings
Device settings are used to adjust video quality and set up devices that can be connected to cameras and
video analytics appliances. These settings include adjusting camera display quality, video compression, and
image rate.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
General
Use the device General dialog box to set a device's identity and configure device PTZ settings. You can also
reboot the device through the General dialog box.
Setting a Device's Identity
In a device's General dialog box you can give the device a name, describe the device's location, and give the
device a logical ID. The logical ID is needed to control the device through keyboard and joystick commands.
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
1. In the device Setup tab, click
2. In the Camera Name: field, give the device a meaningful name to help you identify it. By default, the
device model number is used as the device's name.
3. In the Camera Location: field, describe the device's location.
4. In the Logical ID: field, enter a unique number to allow the Client and integrations to identify this device.
5. (Cameras only) To disable the LEDs on a device, select the Disable camera status LEDs. This may be
required if the device is installed in a covert location.
6. (Cameras only)If a device has a motorized zoom and focus lens, the Enable PTZ controls check box will
be displayed. For more information, see Configuring PTZ.
7. Click OK.
Configuring PTZ
Use the camera General dialog box to enable and configure the motorized pan, tilt, zoom (PTZ) devices that
may be connected to Avigilon™ cameras. PTZ devices are connected to Avigilon cameras through the RS-485
inputs.
Third-party PTZ camera controls cannot be configured through the Control Center software.
Device Settings
49
1. In the camera Setup tab, click
.
2. In the PTZ area, select the Enable PTZ controls check box.
NOTE: If the following options are not displayed, the camera only has a motorized zoom and focus lens
that can be controlled through the PTZ Controls pane. Other PTZ controls will not be available.
3. In the Protocol: drop down list, select the appropriate PTZ protocol. The available protocols include:
l AD Sensormatic
l AXSYS
l AXSYS DCU
l Ernitec ERNA
l Honeywell Diamond
l Kalatel ASCII
l Pelco D
l Pelco P
l TEB Ligne
l Videotec MACRO
l Videotec Legacy
l Vicon extended
l Vicon normal
l JVC JCBP
4. Enter the Dip Switch Address:, Baud Rate:, and Parity: for the PTZ device.
5. Click OK.
Once PTZ has been configured, you can use the camera's PTZ Controls while you watch the camera's live video
stream. For more information, see Controlling PTZ Cameras.
Rebooting a Device
You can restart all Avigilon devices through the device's General dialog box. This feature is not available for third
party devices.
1. In the device Setup tab, click .
2. Click Reboot Camera....
The device will disconnect from the Avigilon Control Center and shut down. When the device starts up again, the
device should automatically reconnect with the Avigilon Control Center.
50
Rebooting a Device
Network
Use the device Network dialog box to change how a device connects to the server network.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
1. In the device Setup tab, click
.
2. In the Network dialog box, select how the device obtains an IP address:
Figure 35: The Network dialog box
l Obtain an IP address automatically: select this option for the device to connect to the network
through an automatically assigned IP address.
The device will attempt to obtain an address from a DHCP server. If this fails, the device will obtain
an address through Zero Configuration Networking (Zeroconf) and select an address in the
169.254.0.0/16 subnet.
l Use the following IP address: select this option to manually assign a static IP address to the
device.
Enter the IP Address:, Subnet Mask:, and Gateway: you want the device to use.
3. Select the Control Port: for connecting to the device. This port is also used for manually discovering the
device on the network.
4. Click OK.
Network
51
Image and Display
Use the Image and Display dialog box to control a camera’s display settings for live and recorded video.
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
Changing Image and Display Settings
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
1. In the camera Setup tab, click
.
2. In the Image and Display dialog box, make the required changes to adjust the camera's image settings. A
preview of your changes is displayed in the image panel.
Tip: Use the Maximum Exposure:, Maximum Gain:, and Priority: options to control low light behavior.
Figure 36: The Image and Display dialog box
Option
Exposure:
52
Description
You can allow the camera to control the exposure by selecting Automatic, or
you can set a specific exposure rate.
Image and Display
Option
Description
NOTE: Increasing the manual exposure time may affect the image rate.
Iris:
You can allow the camera to control the iris by selecting Automatic, or you can
manually set it to Open or Closed.
IR Cut Filter:
You can allow the camera to control the infrared cut filter by selecting IR Cut
Filter:, or set the camera to Color or Monochrome mode.
Flicker Control:
If your video image flickers because of the fluorescent lights around the
camera, you can reduce the effects of the flicker by setting the Flicker
Control: to the same frequency as your lights. Generally, Europe is 50 Hz and
North America is 60 Hz.
Backlight
Compensation:
If your scene has areas of intense light that cause the overall image to be too
dark, move the Backlight Compensation: slider until you achieve a well
exposed image.
Enable Wide Dynamic
Range
Select this box to enable automatic color adjustments through Wide Dynamic
Range (WDR). This allows the camera to adjust the video image to
accommodate scenes where bright light and dark shadow are clearly visible.
You can limit the automatic exposure setting by selecting a Maximum
Exposure: level.
Maximum Exposure:
By setting a Maximum Exposure: level for low light situations, you can control
the camera's exposure time to let in the maximum amount of light without
creating blurry images.
You can limit the automatic gain setting by selecting a Maximum Gain: level.
Maximum Gain:
By setting a Maximum Gain: level for low light situations, you can maximize the
detail of an image without creating excessive noise in the images.
You can select Image Rate or Exposure as the priority.
Priority:
When set to Image Rate, the camera will maintain the set image rate as the
priority, and will not adjust the exposure beyond what can be recorded for the
set image rate.
When set to Exposure, the camera will maintain the exposure setting as the
priority, and will override the set image rate to achieve the best image
possible.
Saturation:
You can adjust the video's color intensity by moving the Saturation: slider until
the video image meets your requirements.
Sharpening:
You can adjust the video sharpness to make the edges of objects more
visible. Move the Sharpening: slider until the video image meets your
requirements.
Image Rotation:
You can change the rotation of captured video. You can rotate the video 90,
180, or 270 degrees clockwise.
You can control white balance settings to adjust for differences in light.
White Balance
Changing Image and Display Settings
You can allow the camera to control the white balance by selecting Automatic
53
Option
Description
white balance, or select Custom white balance and manually set the Red: and
Blue: settings.
3. To focus the camera, see Zooming and Focusing the Camera Lens.
4. Click Apply to Cameras... to apply the same settings to other cameras of the same model.
5. Click OK.
Zooming and Focusing the Camera Lens
If the camera has remote zoom and focus capabilities, you can control the camera's zoom and focus through the
Image and Display dialog box.
1. In the camera Setup tab, click .
2. If the camera has a built-in auto-focus feature, you can choose one of the following:
l Continuous Focus: the camera will automatically focus itself whenever the scene changes. Skip
the following steps.
l Manual Focus: you can manually focus the camera through the Focus: buttons. Once the focus is
manually set, it will not change.
3. While you watch the preview in the image panel, complete the following steps to zoom and focus the
camera:
a. Use the Zoom: buttons to zoom in to the distance you want to focus.
4. In the Iris: drop down list, select Open. When the iris is fully open, the camera's depth of field is the
shortest.
5. Use the Focus: buttons until the image becomes clear.
Focus Buttons
Button
Description
The camera will automatically focus one time.
The camera will focus as close to zero as possible.
Large step toward zero.
Small step toward zero.
Small step toward infinity.
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Zooming and Focusing the Camera Lens
Button
Description
Large step toward infinity.
Infinity.
6. Click Apply to Cameras... to apply the same settings to other cameras of the same model.
7. Click OK.
Dewarping a Panomorph Lens
If your camera uses a fisheye or panomorph lens, you may choose to dewarp the image through the Avigilon™
Control Center software.
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
1. In the camera Setup tab, click
.
2. In the Image and Display dialog box, select the Lens Type: used by the camera.
If the Lens Type list is empty, contact Avigilon Technical Support and request that support for your
camera and lens model be added to the application.
Figure 37: The Image and Display dialog box for panoramic lens configuration
Dewarping a Panomorph Lens
55
3. In the View Perspective: drop down list, select one of the following options:
l Floor: select this option if the camera is installed to look up.
l Ceiling: select this option if the camera is installed to look down.
l Wall: select this option if the camera is installed to look at the horizon.
4. If available, edit the image and display settings that are supported by the Lens Type:.
5. Click OK.
The system dewarps the lens image based on the way it is installed. You will be able to control how video is
display in an image panel through the PTZ controls.
Compression and Image Rate
Use the camera Compression and Image Rate dialog box to modify the camera's frame rate and image quality
settings for sending image data over the network.
NOTE: The dialog box may appear differently depending on the device. Options that are not supported by the
device will be disabled or hidden.
For more information about the supported compression technologies, see the Understanding Compression
Technologies for HD and Megapixel Surveillance white paper on the Avigilon website.
1. In the camera Setup tab, click
.
Figure 38: The Compression and Image Rate dialog box.
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Compression and Image Rate
The Bandwidth: area gives an estimate of the bandwidth used by the camera with the current settings.
Adjust the settings as required.
NOTE: For cameras capable of maintaining multiple streams, the settings in this dialog box only affect the
primary stream.
2. In the Format: drop down list, select the preferred streaming format.
3. In the Image Rate: bar, move the slider to select the number of images per second (ips) you want the
camera to stream over the network.
For H.264 cameras and encoders, the image rate setting must be divisible by the maximum image rate. If
you set the slider between two image rate settings, the application will round to the closest whole
number.
4. In the Image Quality: drop down list, select an image quality setting. An image quality setting of 1 will
produce the highest quality video and require the most bandwidth. The default setting is 6.
5. In the Max Bit Rate: drop down list, select the maximum bandwidth the camera can use in kilobits per
second (kbps).
6. In the Resolution: drop down list, select the preferred image resolution.
7. In the Keyframe Interval: drop down list, enter the preferred number of frames between each keyframe.
It is recommended that you have at least one keyframe per second. So, if the image rate is set to 30 ips,
you should enter 30 for the Keyframe Interval: setting. 8. If your camera supports multiple video streams, you can select the Enable secondary stream check box.
When enabled, the secondary stream is a lower resolution video stream that is used by Avigilon's HDSM
feature to maximize bandwidth and storage efficiencies.
9. Click Apply to Cameras... to apply the same settings to other cameras of the same model.
10. Click OK.
Image Dimensions
Use the Image Dimensions dialog box to set the image dimensions for the camera. You can crop the video
image to help reduce bandwidth and increase the maximum image rate.
NOTE: This feature is only available for JPEG2000 cameras.
1. In the camera Setup tab, click
.
2. In the Image Dimensions dialog box, adjust the image dimensions by doing one of the following:
l Drag the edges of the image until the video is cropped to fit your requirements.
l Change the values for the Top:, Left:, Width:, and Height: fields.
Image Dimensions
57
Figure 39: The Image Dimensions dialog box
3. Click OK.
Motion Detection
In the Motion Detection dialog box you can define specific pixel motion detection areas and configure the
camera's sensitivity and threshold for pixel motion.
If you have a video analytics device, you can configureclassified object motion detection. For more information,
see Setting Up Classified Object Motion Detection.
Selecting a Pixel Motion Detection Area
In the Motion Detection dialog box, you can set the green pixel motion detection areas in the camera's field of
view. Pixel motion detection is ignored in the areas not highlighted in green.
1. In the camera Setup tab, click
.
2. Use the tools below the image panel to define the green pixelmotion detection area:
58
Motion Detection
l
: Click this button then draw green rectangles to define the pixel motion detection areas.
You can draw multiple rectangles to create your pixel motion detection area.
l
: Click this button and draw rectangles to erase sections from the pixel motion detection
area.
l
: Click this button and manually draw pixel motion detection areas with your mouse. This
tool allows you to be very specific and highlight unusual shapes.
l
: Click this button to highlight the entire image panel for pixel motion detection.
l
: Click this button to clear the image panel of all pixel motion detection areas.
Tip: Avoid areas with continuous pixel motion, like a TV or computer monitor, so that the camera is not
constantly detecting unimportant pixel motion events.
Figure 40: The Motion Detection dialog box
3. Click OK.
To define the sensitivity and threshold of the pixel motion detection area, see Controlling Pixel Motion
Sensitivity and Threshold.
Selecting a Pixel Motion Detection Area
59
Controlling Pixel Motion Sensitivity and Threshold
In the Motion Detection dialog box, you can control the camera's sensitivity and threshold for pixel motion. You
can also define how long video is recorded before and after each pixel motion event.
1. In the camera Setup tab, click
.
Figure 41: The Motion Detection dialog box
2. Move the Sensitivity: slider to adjust how much each pixel must change before it is considered in motion.
When the sensitivity is High, even small movements are detected - like dust floating immediately before
the camera lens.
Move the slider to Low to avoid triggering pixel motion detection.
3. Move the Threshold: slider to adjust how many pixels must change before the image is considered to
have pixel motion.
When the threshold is High, only large motions are detected - like a truck driving across the scene.
Tip: The Motion indicator above the Threshold: slider will move to indicate how much motion is occurring
in the current scene. Only when the Motion indicator moves to the right of the Threshold: marker will the
camera detect the pixel motion.
4. In the Pre-Motion Record Time: and Post-Motion Record Time: fields, specify how long video is recorded
before and after the pixel motion event.
5. Click OK.
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Controlling Pixel Motion Sensitivity and Threshold
Adaptive Video Analytics
Adaptive video analytics is available on adaptive video analytics devices, including Rialto™ Video Analytics
Appliances and Avigilon™ cameras with adaptive video analytics.
Configuring Video Analytics Device Location
NOTE: Changing the location of a video analytics device deletes existing teach data for that device.
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
Adaptive Video Analytics
61
Figure 42: The Video Analytics Configuration dialog box
2. From the Location: drop down menu, select one of the following options:
l Outdoor - Use for outdoor scenes. This setting detects humans and vehicles.
l Large Indoor Area - Use for indoor scenes with a width of 1.5 m (5 ft) or more. Vehicle detection is
disabled.
l Indoor Overhead - Use when camera is mounted overhead, with its field of view capturing the
tops of people's heads. This setting is useful for counting people. Vehicle detection is disabled.
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Configuring Video Analytics Device Location
Configuring the Camera Type
To improve the analytics detection accuracy of a video analytics appliance, you can choose the type of video
sent by each connected camera to the appliance.
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
Figure 43: The Video Analytics Configuration dialog box
2. In the Camera Type: drop down list, choose one of the following options:
l Day and Night - the video analytics appliance automatically detects if the video is in color or black
and white.
l Color - the video analytics appliance is configured to analyze color video. It automatically detects
if the video is daytime or nighttime.
If the camera location is configured as Large Indoor Area or Indoor Overhead, the video analytics
appliance is configured to analyze daytime video.
Configuring the Camera Type
63
l Black and White - the video analytics appliance is configured to analyze black and white video.
l FLIR - the video analytics appliance is configured to analyze forward looking infrared (FLIR) video.
Using the Color Noise Filter
If the video analytics device is too sensitive and falsely detects motion as classified objects, enable the color
noise filter. This is helpful for scenes with a lot of light and small, irrelevant motion, such as tree leaves on a sunny
day.
l At the top of the Video Analytics Configuration dialog box, select the Noise Filter: check box. Make sure
the check box is checked.
If the video analytics device is not sensitive enough and does not detect relevant classified objects, disable the
color noise filter.
l At the top of the Video Analytics Configuration dialog box, select the Noise Filter: check box. Make sure
the check box is unchecked.
Configuring Video Analytics Device Self-Learning
When self-learning is enabled, the video analytics device will perform initial self-calibration for the scene in its
field of view. This can significantly improve classification accuracy of humans and vehicles.
NOTE: Enabling and disabling self-learning does not affect the Teach By Example feature.
Enabling Self-Learning
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
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Using the Color Noise Filter
Figure 44: The Video Analytics Configuration dialog box
2. At the top of the dialog box, select the Self-Learning: check box. Make sure the check box is checked.
Self-Learning Progress
l 0% - 33% - The device is in the initial learning stage where it begins to gather information on the scene.
l 34% - 66% - The device is calibrating itself using the data it has gathered on the average person and
average vehicle in the scene.
l 67% - 100% - The device has established a high level of classified object detection accuracy based on its
self-learning.
Self-Learning Progress
65
Tip: To further improve the detection accuracy of the device, use the Teach By Example feature. For more
information, see Teach By Example.
NOTE: If after the device has reached a 100% Self-Learning Progress: level it has low classified object detection
accuracy, an error may have occurred during installation. Contact Avigilon Technical Support.
Disabling Self-Learning
NOTE: Disabling self-learning may result in more classified objects being falsely detected.
You should disable self-learning in the following situations:
l If you do not expect any humans or vehicles in the device's field of view.
l If humans and vehicles in the field of view move at multiple height levels, such as people on a staircase.
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
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Disabling Self-Learning
Figure 45: The Video Analytics Configuration dialog box
2. At the top of the dialog box, select the Self-Learning: check box. Make sure it is unchecked.
Resetting Self-Learning
When self-learning is reset, all previous self-learning data for the device is deleted.
You should reset self-learning when the field of view of the device is changed to ensure classified object
detection accuracy.
Resetting Self-Learning
67
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
Figure 46: The Video Analytics Configuration dialog box
2. At the top of the dialog box, click Self-Learning Reset.
3. In the confirmation dialog box that appears, click Yes.
Resetting self-learning creates an event that appears in the Site Logs.
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Resetting Self-Learning
Setting Up Classified Object Motion Detection
The Avigilon™ adaptive video analytics devices use adaptive video analytics to intelligently detect relevant
motion, such as a person or vehicle, while ignoring irrelevant movement, such as a moving tree. This allows you
to receive events, trigger alarms and rules, and record video only when human or vehicle motion requires your
attention.
1. In the device Setup tab, click
.
Figure 47: The Classified Object Motion Detection dialog box
2. To configure classified object motion detection, do the following:
Configuring Classified Object Motion Detection Settings
1. Select the Person and/or Vehicle check boxes to enable the detection of people and/or vehicles.
2. Move the Sensitivity: slider to adjust how sensitive the video analytics device is to the detection of
classified objects.
3. Move the Threshold Time: slider to adjust how long an object must be moving before it triggers
Classified Object Motion Detection.
4. In the Pre-Motion Record Time: and Post-Motion Record Time: fields, specify how long video is recorded
before and after a classified object motion detection event.
5. Click Apply to save your settings.
Next, define the Classified Object Motion Detection area.
Setting Up Classified Object Motion Detection
69
Selecting the Classified Object Motion Detection Area
By default, the camera's entire field of view is highlighted in green. You can set the camera's Classified Object
Motion Detection area by changing the green overlay. Feet or wheels in the green overlay will trigger Classified
Object Motion Detection. Classified object motion will not be detected in areas not highlighted in green.
1. Use the image panel tools to define the green overlay:
l To change the shape or size of the green overlay, click and drag any of the yellow markers on the
border. Extra markers are automatically added to help you fine tune the shape of the overlay.
l To move the green overlay, place the cursor over the green overlay until the cursor changes into a
hand or pan symbol. Then, click and drag the green area to the desired location.
l
: Click this button to add an exclusion area. The exclusion area is added inside the green
overlay.
l Classified object motion in the exclusion area will not be detected. The exclusion area can
be modified in the same way as the green overlay.
l To set an exclusion area, move and resize the exclusion area as required then click
anywhere on the green overlay.
l To edit an exclusion area, double-click the exclusion area then modify as required.
l
: Select an exclusion area then click this button to remove the exclusion area.
l
: Click this button to restore the default green overlay.
2. Click OK.
Video Analytics Event Configuration
On each Avigilon™ adaptive video analytics device, you can set up specific video analytics events to detect a
variety of human and vehicle activity within a scene.
Adding Video Analytics Events
Before you can add video analytics events to rules and alarms, they must first be created for each video
analytics device.
1. In the device Setup tab, click
.
The Video Analytics Configuration dialog box opens.
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Selecting the Classified Object Motion Detection Area
Figure 48: The Video Analytics Configuration dialog box
Adding Video Analytics Events
71
2. Click
. The Add a Video Analytics Event dialog box opens.
Figure 49: The Add a Video Analytics Event dialog box.
3. Enter a name for the video analytics event.
4. Select the Enabled check box. If the check box is clear, the video analytics event will not detect or trigger
any events.
5. In the Activity: area, select one of the following options:
l Objects in area – the video analytics event will only trigger when a selected object moves in the
specified region of interest.
In the image panel, define the region of interest. The green overlay can be configured like the
Classified Object Motion Detection feature. For more information, see Setting Up Classified Object
Motion Detection.
l Object loitering– the video analytics event will only capture people or vehicles that stay within the
region for an extended amount of time.
In the image panel, define the specific area of interest. The green overlay can be configured like
the Classified Object Motion Detection feature. For more information, see Setting Up Classified
Object Motion Detection.
l Objects crossing beam – the video analytics event will only trigger when people or vehicles cross
the green beam in the pointed direction.
In the image panel, move or resize the green beam as needed:
72
Adding Video Analytics Events
o To move the line, click and drag the green beam in any direction.
o To change the length or rotate the beam, click one end of the beam and stretch or rotate
the beam.
o To change the direction of the beam, click
.
o To detect objects traveling in either direction of the beam, click
.
Depending on the selected video analytics activity, some of the following options may not be available.
6. To view more Activity: options, click
Event Descriptions.
7. In the Object Types: area, select
.For a description of each Activity: option, see Video Analytics
and/or
.
8. Move the Sensitivity: slider to adjust how sensitive the video analytics device is to the detection of
classified objects.
9. Move the Threshold: slider to adjust how long an object must be moving before it triggers a video
analytics event.
10. In the Number of Objects: field, enter the minimum number of persons or vehicles that must be in the
scene to trigger the video analytics event.
11. In the Timeout: field, enter the maximum length of a video analytics event. After this time, if the event is
still active it will trigger a new event.
12. Click OK.
Editing and Deleting Video Analytics Events
1. In the device Setup tab, click
.
2. In the following dialog box, select a video analytics event from the Analytics Event Configurations: list and
do one of the following:
The dialog box may look different depending on the type of video analytics device.
Editing and Deleting Video Analytics Events
73
Figure 50: The Video Analytics Configuration dialog box for a video analytics camera.
l To edit the video analytics event, click
. In the following dialog box, make the required changes.
For more information, see Adding Video Analytics Events.
NOTE: If you change the name of the event, any rules or alarms linked to the event may no longer
function.
l To delete the video analytics event, click
74
.
Editing and Deleting Video Analytics Events
Teach By Example
You can improve the accuracy of classified object detection by using the Teach By Example feature. You can
assign true or false Teach Markers to the objects detected by an Avigilon™ adaptive video analytics device,
then apply the Teach Markers to train the video analytics engine of the Avigilon™ adaptive video analytics
device.
NOTE: The Teach Markers are local to a single server and are created for individual cameras. They are not
shared between servers or cameras.
Accessing the Teach By Example Tab
NOTE: To access the Teach By Example tab, a user must belong to a group with the Teach by example
permission.
From the Teach By Example tab, you can assign and apply Teach Markers.
1. In the device Setup tab, click
.
The Teach By Example tab opens.
Figure 51: The Teach By Example tab
Teach By Example
75
Assigning Teach Markers
In the Teach By Example tab, recorded video is shown in the image panel. Objects detected by the video
analytics device are outlined in red bounding boxes (for humans) or blue bounding boxes (for vehicles).
Figure 52: A detected classified object outlined in a blue bounding box.
1. Click inside a bounding box to open the object's Teach Markers menu.
Figure 53: A Teach Markers menu
2. Select one of the following options:
The options differ depending on whether the object has been classified as a vehicle or a person.
l True Person/True Vehicle - Select this option if the video analytics device has correctly identified
this object as a person or vehicle.
l False Person/False Vehicle - Select this option if the video analytics device has incorrectly
identified this object as a person or vehicle.
l Not Used - Select this option if you do not want to use this object as a teaching sample.
You can change Teach Markers at any time. The newest rating will override previous ones.
You can have a maximum of 50 true Teach Markers and 50 false Teach Markers per camera at a time. You need
at least 30 true Teach Markers and 30 false Teach Markers per camera to teach a video analytics device.
The number of true and false Teach Markers already marked is displayed above the Teach Markers list.
Applying Teach Markers
NOTE: The user who assigns the Teach Markers can be different from the user who applies them to the video
analytics device.
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Assigning Teach Markers
In the Teach By Example tab, you can apply Teach Markers to teach the video analytics device.
Figure 54: The Teach By Example tab
l Select a marker from the Teach Markers list to view it. The associated video is displayed in the image
panel. The details are displayed below.
You can sort the Teach Markers in ascending or descending order by Time, Response, Class, Creator, or
Creation Time by clicking the column headings.
l To apply Teach Markers to a video analytics device, click Apply. The video analytics device will now use
the listed markers to improve its classified object detection accuracy.
NOTE: To apply Teach Markers, you need a minimum of 30 true Teach Markers and 30 false Teach
Markers. If you do not have the minimum required, you will see an error message.
When you apply Teach Markers, they are removed from the Teach Markers list.
l To reset the video analytics device's teach state click Restore to Factory Default. This will not delete any
Teach Markers from the Teach Markers list, only clear the settings that were applied to the video
analytics device.
Privacy Zones
You can set privacy zones in the camera's field of view to block out areas that you do not want to see or record,
like bathroom entrances and other private areas.
Privacy Zones
77
Adding a Privacy Zone
NOTE: You can add up to 4 privacy zones per camera.
1. In the camera Setup tab, click .
2. In the Privacy Zones dialog box, click
and a green box will appear on the image panel.
Figure 55: The Privacy Zones dialog box
3. Move and resize the green box until it covers the area you want to block out.
4. Click OK.
Editing and Deleting a Privacy Zone
1. In the camera Setup tab, click .
2. In the Privacy Zones dialog box, select a privacy zone from the Privacy Zones: list and do one of the
following:
l To edit the privacy zone, adjust the green box in the image.
l To delete the privacy zone, click
.
3. Click OK to save your changes.
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Adding a Privacy Zone
Manual Recording
When you trigger manual recording in an image panel, you are telling the camera to record video outside of its
recording schedule. Manual recording continues until it is stopped, or until the maximum manual recording time
is reached.
To set the maximum manual recording time, follow these steps:
1. In the camera Setup tab, click
.
Figure 56: The Manual Recording dialog box
2. Specify the following:
l Manual Recording Duration: enter how long the camera should record if recording is not manually
stopped.
l Pre-Trigger Record Time: enter the amount of time video is recorded before manual recording is
activated.
3. Click Apply to Cameras... to apply the same settings to other cameras of the same model.
4. Click OK.
For more information on manually recording video, see Triggering Manual Recording.
Manual Recording
79
Client Settings
The Client Settings... are used to set your preferences for your local copy of the Client software. This includes
saving your password, setting the language, saving your last window layout, configuring your joystick, and
manually adding and removing Sites.
General Settings
Use the General settings to set your local Client preferences. Any changes you make will only affect this copy of
the Client software.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
1. In the top-right corner of the Client, select
> Client Settings....
2. In the General tab, make any required changes:
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Client Settings
Figure 57: The Client Settings... dialog box
l Save/restore window layout: Select this check box if you want the Client to remember your layout
preferences.
l Automatically launch full screen: Select this check box if you want the Client to automatically
launch in full screen mode each time it starts.
l Display Notifications: Select this check box if you want the Client to display system messages.
System messages are listed in the red box at the top-right corner of the Client - click the red box to
see the messages. System messages notify you of Site events, system events and possible
device connection issues.
If this check box is cleared, all system messages are hidden.
l Cycle dwell time: Enter the number of seconds the Client waits before it cycles to a different View
tab. For more information, see Cycling Through Views.
l Language: Select a language from the drop down list to change the Client language. Select
General Settings
81
Windows Default for the Client to use the same language as the operating system.
l Automatically log in to sites: Select this check box to automatically log in to all Sites you can
access. Select the type of login you use:
l Select Using Windows Authentication if you use your Windows login to access Sites.
l Select Using saved user name and password: if you use your Avigilon Control Center
username and password.
l In the Maximum Incoming Client Bandwidth: area, you can set how much bandwidth is received by
the client. This includes video streaming.
You can select Unlimited or Other:, and specify the maximum bandwidth allowance in kilobits per
second (kbit/s).
3. Click OK to save your changes.
Joystick Settings
There are two types of joysticks supported by the Client: standard Microsoft DirectX USB joysticks and the
Avigilon USB Professional Joystick Keyboard.
Access the Joystick settings to install the required drivers and configure your joystick options.
Configuring an Avigilon™ USB Professional Joystick Keyboard For Left-Hand Use
The Avigilon USB Professional Joystick Keyboard is a USB add-on that contains a joystick for controlling zooming
and panning within image panels, a jog shuttle for controlling the Timeline, and a keypad programmed with the
Client's keyboard commands. Refer to Keyboard Commands for the keypad commands that control the Client.
By default, the keyboard is installed in right-hand mode. Change the Joystick settings to configure it for left-hand
mode.
1. Connect the keyboard.
2. In the top-right corner of the Client, select
> Client Settings... > Joystick.
If the keyboard is not automatically detected, an error message will appear. Click Scan for Joysticks....
Otherwise, the following option is displayed.
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Joystick Settings
Figure 58: The Joystick dialog box
3. Select the Enable left-hand mode check box.
4. Click OK. The keyboard is now configured for left-hand mode.
5. Rotate the keyboard until the joystick is on the left and the jog shuttle is on the right. Reinstall the keypad
cover with the View button labels at the top.
For more information about the Avigilon USB Professional Joystick Keyboard, see the installation guide included
with the device.
Configuring a Standard USB Joystick
Use the Joystick settings to configure the buttons used in your standard Microsoft DirectX USB joystick.
1. Connect the joystick. In the top-right corner of the Client, select
> Client Settings > Joystick.
2. If the joystick is not automatically detected, an error message will appear. Click Scan for Joysticks....
Otherwise, the following options are displayed:
Configuring a Standard USB Joystick
83
Figure 59: The Joystick dialog box
3. Choose an action for each button on the joystick:
a. Press a button on the joystick to highlight its label in the dialog box.
b. Select an action for the button from the drop down list.
Options include ways to control recorded video, Views, image panels, instant replay, audio,
snapshots and PTZ.
c. Repeat this procedure for each button on the joystick.
4. Click OK.
Video Display Settings
You can adjust the Client Display settings to improve how video is displayed on your monitor.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
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Video Display Settings
1. In the top-right corner of the Client, select
> Client Settings... > Display.
Figure 60: The Display Settings tab
2. Follow any of the following procedures to adjust how video is displayed in image panels.
Displaying Analog Video in Deinterlaced Mode
Select the Display Deinterlaced Images check box if the analog video you are watching is showing interfacing
artifacts. This setting will help improve video image and smooth out some of the artifacts.
Displaying Image Overlays
Select any of the Image Overlays: options to set the type of information that is displayed over video.
Overlay
Camera Name
Description
Displays the name assigned to the camera.
Displaying Analog Video in Deinterlaced Mode
85
Overlay
Description
Camera Location
Displays the location assigned to the camera.
Playback Timestamp
(Recorded video only) Displays the exposure timestamp for the video.
Live Timestamp
(Live video only) Displays the current system date and time to the millisecond.
(Live video only) Displays the recording status of a camera.
The recording status is indicated by the round icon on the top left corner of the image
panel. The color of the icon shows the camera's recording status.
Record Indicator
Motion Activity
l
: recording triggered by a motion event
l
: recording
l
: not recording. Click this icon at any time to begin manual recording.
Highlights motion in red.
Bounding boxes outline objects detected in the video. The color of the bounding box
identifies the object type:
Video Analytics
Activity
l Red - a person
l Blue - a vehicle
The Video Analytics Activity overlay is only activated for video from a video analytics
device.
Changing Display Quality
If your computer does not have enough network bandwidth or processing power, you may not be able to watch
video at its full image rate and quality. You can configure the image panels to display video in high quality and
low frame rate, or low quality and high frame rate.
Select a higher display quality setting if you need to see specific details or faces in the scene. Select a lower
display quality setting if it's more important to see moving events as they occur.
The Change Display Quality: settings only affect the image panel display and do not affect the actual video
quality or image rate between the camera and the server. Therefore, you can review recorded footage later to
confirm what you saw in the image panel.
In the Change Display Quality: area, select one of the following options:
l Maximum: displays video at full resolution with the lowest image rate.
l High (Default): displays video at 1/4 resolution.
l Medium: displays video at 1/16 resolution.
l Low: displays video at 1/64 resolution with the highest image rate.
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Changing Display Quality
What are Views?
A View tab is where you watch camera video. Inside the View tab is a set of image panels that allows you to
organize how video is displayed.
You can arrange image panels into different layouts to take advantage of different camera angles and save
View layouts that you like.
For more information on controlling live and recorded video, see Monitoring Video.
Adding and Removing a View
View tabs allow you to customize how you monitor video. You can open a new View in the current window or
open a View in a new window to make use of multiple monitors. Views can also be removed as required.
To...
Open a new View tab
Close a View tab
Do this...
Click
On the View tab, click Select
Open a new window
>
.
.
> New Window
A new window appears. You can now position this window to make use
of multiple monitors.
In the top-right corner of the window, click
Close a window
.
NOTE: If you see a confirmation dialog box, it is because there is only
one window open and closing this window will also close the
application.
View Layouts
You can organize how video is displayed through View layouts. You can choose to display video in 1 - 64 image
panels. You can also customize the shape of image panels to accommodate cameras that are installed vertically
to capture long hallways.
There are 10 pre-configured layouts that you can edit to fit your needs.
Selecting a Layout for a View
You can organize how video is displayed by selecting a View layout. The figure below shows the default View
layouts.
What are Views?
87
l On the toolbar, select
, then select one of the following layout options.
Figure 61: Layouts in the toolbar
Editing a View Layout
If the default View layouts do not fit your surveillance requirements, you can customize a View layout.
88
Editing a View Layout
1. On the toolbar, select
> Edit Layouts....
Figure 62: Layouts in the toolbar
2. In the Edit Layouts dialog box, select the layout you want to change.
3. Enter the number of Columns: and Rows: you want in your layout.
Editing a View Layout
89
4. In the layout diagram, do any of the following to further customize the layout.
Figure 63: The Edit Layouts dialog box
l To create a larger image panel, select a gray line to delete the border between two image panels.
When a line is highlighted in red, the line can be deleted.
l To restore an image panel, select a dotted line to divide a larger image panel into two. When a
dotted line is highlighted in green, the line can be restored.
l To restore all default View layouts, click Restore Defaults. All custom layouts in the Layouts: list will
be replaced.
NOTE: You can only add or subtract lines to create a rectangular shape.
5. Click OK to save your changes. The previous View layout has been replaced with your customized layout.
Tip: The keyboard commands used to access View layouts are linked to the layout's position in the Layouts: list.
For example, if your custom layout is placed at the top of the Layouts: list (layout 1), you can press Alt + 1 to use
that layout.
Making a View Full Screen
You can maximize a View to fill an entire monitor screen.
90
Making a View Full Screen
l On the toolbar, click
.
Ending Full Screen Mode
l While the View is in full screen mode, click
.
Cycling Through Views
If you have multiple Views open, you can cycle through the View tabs by displaying each one for a few seconds.
This is useful when monitoring a large number of cameras.
l To activate the Cycle Views feature, click
.
To change the amount of time each View is displayed for, change the Cycle dwell time: setting. For more
information, see General Settings.
Ending Full Screen Mode
91
Monitoring Video
Inside a View tab, you can monitor and control video from multiple cameras. Once you open a camera in a View
tab, you can control the camera's live and recorded video stream. You also have access to the camera's PTZ
controls and other playback settings.
To organize how video is displayed in the View tab, see What are Views?.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Zooming and Panning in a Video
Use the zoom and pan tools to focus on specific areas in the live or recorded video stream.
Using the Zoom Tools
There are two ways to digitally zoom in and zoom out of a video image:
l Move your mouse over the video image, then rotate your mouse wheel forward and backward.
l On the toolbar, select
or
, then click the image panel until you reach the desired zoom depth.
Using the Pan Tools
There are two ways to pan through the video image:
l Right-click and drag inside an image panel
l On the toolbar, select
, then click and drag the video image in any direction inside the image panel.
Maximizing and Restoring an Image Panel
You can maximize an image panel to enlarge the video display.
Maximizing an Image Panel
Do one of the following:
l Right-click an image panel and select Maximize.
l Inside the image panel, click
.
l Double-click the image panel.
Restoring an Image Panel
In a maximized image panel, do one of the following:
92
Monitoring Video
l Right-click the maximized image panel and select Restore Down.
l Inside the image panel, click
.
l Double-click the image panel.
Making Image Panel Display Adjustments
You can change the image panel display settings to bring out video details that are hard to see with the image
panel's default settings.
1. Right-click an image panel and select Display Adjustments....
Figure 64: The Display Adjustments... panel
The Display Adjustments... settings are displayed in a floating pane immediately beside the image panel.
2. Move the sliders to adjust the Gamma:, Black Level: and White Level:.
The image panel displays a preview of your changes.
3. Click Restore Defaults to clear your changes.
Controlling Live Video
In this section are features that are only available while monitoring live video.
Using Instant Replay
To review an event that just occurred, you can immediately access recently recorded video through the instant
replay feature.
Making Image Panel Display Adjustments
93
l Right-click the image panel and select one of the instant replay options:
l Replay - 30 Seconds
l Replay - 60 Seconds
l Replay - 90 Seconds
The image panel immediately plays back the camera's most recently recorded video.
Triggering Manual Recording
Cameras are set to follow a recording schedule. If an event occurs outside the camera's recording schedule, you
can click the record indicator icon to force the camera to record the event.For more information about recording
schedules, see Recording Schedule.
The Record Indicator overlay must be enabled to use manual recording. For more information, see Video Display
Settings.
Camera Recording States
Recording
Recording triggered by an event
Not recording
Starting and Stopping Manual Recording
In an image panel that is displaying video, do either of the following:
l In the top-left corner of the image panel, click
to start manual recording.
The recording indicator is highlighted in blue to show that the camera is recording. Manual recording
continues until it is stopped or until the maximum manual recording time is reached.
l Click
to manually stop video recording.
The maximum manual recording time is configured in the Manual Recording dialog box. For more information,
see Manual Recording.
PTZ Cameras
PTZ cameras can be controlled through the image panel on-screen controls or by using the tools in the PTZ
Controls pane.
Some tools and features may not be displayed if they are not supported by your camera.
Controlling PTZ Cameras
Pan, Tilt, Zoom (PTZ) controls allow you to control cameras with PTZ features. You can control a PTZ camera by
using the on-screen controls or by using the tools in the PTZ Controls pane.
For other ways to use the PTZ Controls, see Keyboard Commands.
NOTE: For video analytics devices, classified object detection only works when the camera is in its Home
position.
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Triggering Manual Recording
1. In the toolbar, click
. PTZ controls are now enabled in image panels that are displaying PTZ video.
2. In the image panel, click .
The PTZ Controls are displayed in a floating pane immediately beside the image panel.
NOTE: The controls may appear differently depending on the camera. Some options are disabled or
hidden if they are not supported by the camera.
Figure 65: The PTZ Controls
3. To pan or tilt, do one of the following:
l In the image panel, drag your mouse from the center to move the camera in that direction. The
farther the cursor is from the center of the image panel, the faster the camera will move.
l If the camera supports Click to Center, click anywhere on the image panel to center the camera to
that point.
Figure 66: PTZ On-screen controls
Controlling PTZ Cameras
95
4. Use the other PTZ controls to perform any of the following:
To...
Do this...
l Click
to zoom in.
l Click to zoom out.
l Click the image panel and use the mouse scroll wheel
to zoom in and out.
Zoom
l If the camera supports Drag to Zoom, click and drag to
create a green box to define the area you want to
zoom in and see.
l Right-click the image panel and select Zoom Out Full.
l Click
to close the iris.
l Click
to open the iris.
l Click
to focus near the camera.
l Click
to focus far from the camera.
Control the iris
Control the focus
1. Move the camera's field of view into position.
2. In the Presets drop down list, select a number then
click
Program a PTZ preset
.
3. In the dialog box, enter a name for the preset.
4. Select the Set as home preset check box if you want
this to be the camera's Home preset.
5. Click OK.
Activate a PTZ preset
Select a preset then click
Return to the Home preset position
If the PTZ camera supports a Home preset position, click
to return the camera to its Home position.
.
1. In the PTZ Controls pane, select a pattern number and
click
Program a PTZ pattern
.
2. Use the PTZ controls to move the camera and create
the pattern.
3. Click
to stop recording the pattern.
In the PTZ Controls pane, select a pattern number and click
Activate a PTZ pattern
.
The pattern will repeat until the pattern is stopped or another
pattern is run.
Program a PTZ tour
For more information, see Programming PTZ Tours.
Activate a PTZ tour
In the PTZ Controls pane, select a tour number and click
96
.
Controlling PTZ Cameras
To...
Do this...
The tour will repeat until stopped or until other PTZ controls
are used.
Activate an auxiliary command
1. Select an aux command number and click
2. Click
1. Click
.
to turn off the auxiliary output.
.
2. To move through the menu options, click any of the
following:
Display the PTZ camera on-screen menu
Click
Lock the PTZ controls
l Click
to move down the options.
l Click
to move up the options.
l Click
to confirm your selection.
l Click
to cancel your selection.
.
Other users will be unable to use the PTZ controls for this
camera until you unlock the controls or log out.
Programming PTZ Tours
If the PTZ camera supports guard tours, the tours can be programmed through the PTZ controls pane. Tours
allow the PTZ camera to automatically move between a series of preset positions, and can be set to pause at
each preset for a specific amount of time for video monitoring.
NOTE: For video analytics devices, classified object detection only works when the camera is in its Home
position.
1. Create all the PTZ presets you need for this tour.
2. In the PTZ Controls pane, select a tour number then click
Programming PTZ Tours
. The Edit PTZ Tour dialog box is displayed.
97
Figure 67: The Edit PTZ Tour dialog box
3. In the Edit PTZ Tour dialog box, give the tour a name.
4. In the Tour Pause Duration: field, enter the amount of time before a tour repeats. Tours repeat until
manually stopped, or until other PTZ controls are used.
5. In the Tour Mode: drop down list, select one of the following:
l Sequential: the PTZ camera will go to each preset in the set order.
l Random: the PTZ camera will go to each preset in random order.
6. Select the Set as default tour check box if you want this tour to run automatically.
l The Default Tour Idle Start Time: field is now enabled. Enter the amount of time the PTZ camera
must be idle before this tour automatically starts.
7. To add a preset to the list, click
.
a. In the Preset column, select a preset from the drop down list.
b. In the Move Speed column, enter how fast you want the PTZ camera to move to this preset. The
98
Programming PTZ Tours
higher the %, the faster the camera moves.
c. In the View Time column, enter the amount of time you want the PTZ camera to stay at this preset
position. The view time is 10 seconds by default.
d. Repeat step 7 until all the presets for this tour have been added.
8. To remove a preset, select the preset then click
.
9. To re-order a preset, select the preset then click
Sequential mode.
or
. The preset order only affects tours that use
10. Click OK to save the tour.
Controlling Recorded Video
In this section are features that are only available while monitoring recorded video.
Playing Back Recorded Video
The Timeline displays when video was recorded and lets you control video playback.
The colored bars on the Timeline show the camera's recording history:
l A red bar shows the camera has recorded a motion event.
l A blue bar shows the camera has recorded video.
l White areas show periods of time during which the camera has not recorded any video.
l An yellow bar is a bookmark in the camera's recording history.
For more information about bookmarks, see Bookmarking Recorded Video.
Figure 68: Playback controls on the Timeline
To...
Select a playback
time
Do this...
l Click the dark gray date display and select a specific date and time.
l Click a point on the Timeline.
Click
Start playback
Controlling Recorded Video
.
l Click
to fast forward. Tap the arrow again to increase the playback speed.
l Click
to rewind. Tap the arrow again to increase the playback speed.
99
To...
Do this...
You can play the video up to eight times the original speed.
Click
Stop playback
.
l Click
to step forward one frame.
l Click
to step backward one frame.
Jump forward or
backward on the
Timeline
On the Timeline, click
Timeline.
or
to move to set points on the
l Move the slider on the bottom left to zoom in or out
on the Timeline.
Zoom in or out of the
Timeline
l Place your mouse over the Timeline and use the
scroll wheel to zoom in or out on the Timeline.
You can zoom in to a quarter of a second, and zoom out to
see years if recorded video exists.
Center the Timeline
on the time marker
Right-click the Timeline, and select Center on Marker.
l Click and drag the time marker through the
Timeline.
Pan the Timeline
l Move the horizontal scroll bar under the Timeline.
l Right-click and drag the Timeline.
Synchronizing Recorded Video Playback
Synchronizing recorded video playback allows you to synchronize Timelines across multiple View, Alarm, and
Search tabs while they are in recorded mode.
Synchronized recorded video playback is disabled by default. Once it is enabled, it will remain enabled until it is
manually disabled.
NOTE: Tabs can only be synchronized to one time. You cannot synchronize groups of tabs to separate times.
Enabling Synchronized Recorded Video Playback
l To enable synchronized recorded video playback in all new View tabs, select
General > Synchronize recorded video playback.
> Client Settings... >
Timelines will be automatically centered on the current time.
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Synchronizing Recorded Video Playback
Enabling synchronized recorded video playback in the Client Settings... dialog box will not synchronize
the Timelines of previously opened tabs. It will only synchronize new tabs that are opened after enabling
synchronized recorded video playback. Previously opened tabs need to be synchronized individually.
l To synchronize playback between specific or previously opened tabs, click the gray
tab Timeline.
button on the
Disabling Synchronized Recorded Video Playback
l Synchronized recorded video playback can be disabled for all new tabs by clearing the Synchronize
recorded video playback check box in the Client Settings... dialog box. Previously synchronized tabs will
remain synchronized.
l Synchronized recorded video playback can also be disabled in individual tabs.
On a synchronized Timeline, click the blue
button. The button will turn gray to show that it is no longer
synchronized. The Timeline will stay where it is, but will no longer be synchronized with other Timelines.
Bookmarking Recorded Video
You can add bookmarks to recorded video to help you find and review an event later. Bookmarked video can
be protected against scheduled data cleanup so that the video is never deleted.
Adding a Bookmark
Tip: You can add a bookmark any time the Timeline is displayed.
1. Drag the time marker to where you want to start the bookmark, then right-click the Timeline and select
Add Bookmark.
The Edit Bookmark dialog box appears, and the bookmark time range is highlighted on the Timeline.
Disabling Synchronized Recorded Video Playback
101
Figure 69: Edit Bookmark dialog box
2. Enter a Name: for the bookmark.
3. In the Cameras: pane, select all the cameras that need to be attached to this bookmark.
NOTE: You can only bookmark multiple cameras from the same Site.
4. In the Time Range to Bookmark: area, enter the full duration of the bookmark.
You can also move the black time range markers on the Timeline to adjust the time range.
5. In the Description: field, enter extra any information you want to include with the bookmark.
6. To protect the bookmark video from being deleted, select the Protect bookmark data check box.
NOTE: Protected bookmarks are never deleted. Be aware that bookmarked videos take up space and
can become the oldest video on the server.
7. To make the bookmark private, select the Bookmark is private check box. Private bookmarks are only
visible to the user who marked the bookmark as private, and the system administrator. No one else will
have access to the bookmark.
8. Click OK.
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Adding a Bookmark
Exporting, Editing, or Deleting a Bookmark
1. Click the bookmark on the Timeline, then do one of the following:
Figure 70: Pop-up Bookmark properties
To
Do this...
Export a bookmark
Click Export, then complete the Export tab.
Edit a bookmark
Click Edit, then make your changes.
Delete a bookmark
Click Delete. When the confirmation dialog box appears, click Yes.
When editing a bookmark, refer to Adding a Bookmark for details about the editable options.
When exporting a bookmark, refer to Export for information about the export options.
Exporting, Editing, or Deleting a Bookmark
103
Search
You can quickly search for recorded video that is linked to an event or search through a camera's recording
history.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Performing a Bookmark Search
The Bookmark Search allows you to search for a specific bookmark.
1. In the New Task menu, click
The Search: Bookmark tab is displayed. All available bookmarks are listed on the left.
Figure 71: The Search: Bookmark tab
2. In the Search: field, enter any text that may appear in the bookmark's title, description, linked camera
name, or the name of the user who created the bookmark.
The search is automatically performed on all the listed bookmarks until only the matches are displayed.
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Search
Viewing Bookmark Search Results
1. In the Bookmark list, select a bookmark. The bookmark is highlighted on the Timeline and the video is
displayed in the image panel. Details about the bookmark are displayed under the image panel.
2. Use the Timeline controls to review the event.
For more information, see Playing Back Recorded Video.
3. If the search result is linked to multiple cameras, select a camera from the drop down list above the
image panel to change the video that is displayed.
4. Click Export this event to export the selected bookmark.
5. If you want to further refine your search, click Perform a pixel search on this event. You can now search
for pixel changes in the selected bookmarked video.
For more information, see Performing a Pixel Search.
6. Click Edit this bookmark to edit the bookmark.
For more information, see Bookmarking Recorded Video.
Performing an Event Search
The Event Search allows you to search for specific motion events.
1. In the New Task menu, click
The Search: Event tab is displayed.
Viewing Bookmark Search Results
105
Figure 72: The Search: Event tab
2. In the Camera(s) to Search: area, select all the cameras you want to include in the search.
3. In the Time Range to Search: area, set the date and time range of your search. The time range is
highlighted on the Timeline by the black time range markers. You can also drag the time range markers to
modify the time range.
4. In the Events to Search For: area, select the types of events to include in the search.
5. Click Search.
Viewing Event Search Results
1. In the Search Results area, select a search result. The event is highlighted on the Timeline and the video is
displayed in the image panel. Details about the search result are displayed to the right.
2. Use the Timeline controls to review the event.
For more information, see Playing Back Recorded Video.
3. Click Export this event to export the selected event video.
For more information, see Export.
4. If you want to further refine your search, click Perform a pixel search on this event. You can now search for
pixel changes in the selected search result.
For more information, see Performing a Pixel Search.
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Viewing Event Search Results
5. Click Bookmark this event to bookmark the selected search result.
For more information, see Bookmarking Recorded Video.
6. To export all listed search results, click Export results to a file and save the file. The search results can be
saved as either a CSV or Text file.
Performing a Pixel Search
The Pixel Search allows you to search for tiny pixel changes in specific areas in the camera’s field of view.
1. In the New Task menu, click
The Search: Pixel tab is displayed.
Figure 73: The Search: Pixel tab
By default, the entire search image panel is highlighted in green.
2. In the Camera to Search: area, select a camera.
3. In the Time Range to Search: area, set the date and time range of your search. The time range is
highlighted on the Timeline by the black time range markers. You can also drag the time range markers to
modify the time range.
Performing a Pixel Search
107
4. Define the pixel search area by using the motion detection tools above the image panel.
Tip: If you are looking for something very specific, limit the green area to a dot to find what you're looking
for more quickly.
5. In the Pixel Search Options: area, drag the Threshold: slider to select the amount of motion required to
return a search result.
A high threshold requires more pixels to change before results are found.
6. Enter a number in the Join results less than field to set the minimum number of seconds between separate
search results. You can enter any number between 1-100 seconds.
7. Click Search.
Viewing Pixel Search Results
1. In the Search Results area, select a search result. The event is highlighted on the Timeline and the video is
displayed in the image panel. Details about the search result are displayed to the right.
2. Use the Timeline controls to review the event.
For more information, see Playing Back Recorded Video.
3. Click Export this event to export the selected event video.
For more information, see Export.
4. To export all listed search results, click Export results to a file and save the file. The search results can be
saved as either a CSV or Text file.
Performing a Thumbnail Search
The Thumbnail Search is a visual search that displays search results as a series of thumbnail images.
1. In the New Task menu, click
.
The Search: Thumbnails tab is displayed.
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Viewing Pixel Search Results
Figure 74: The Search: Thumbnails tab
2. In the Camera to Search: area, select a camera.
3. In the Time Range to Search: area, set the date and time range of your search. The time range is
highlighted on the Timeline by the black time range markers. You can also drag the time range markers to
modify the time range.
4. In the image panel, move or drag the edges of the green overlay to focus the search on one area in the
video image. Only the area highlighted in green will be searched.
5. Click Search.
Viewing Thumbnail Search Results
The search results display thumbnails at equal intervals on the Timeline.
1. To change the size of the search result thumbnails, select Large Thumbnails, Medium Thumbnails, or
Small Thumbnails from the menu above the search results.
Viewing Thumbnail Search Results
109
Figure 75: The Search: Thumbnails results tab
2. Select a thumbnail to highlight the video on the Timeline.
3. Click Step In, or double-click the thumbnail to perform another search around the thumbnail.
Click Step Out to return to the previous results page.
4. Click Open In View (after selecting a thumbnail) to open the recorded video in a new View.
5. Click Change Search to change the search criteria.
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Viewing Thumbnail Search Results
Export
You can export video in multiple video and image formats. The Export tab can be accessed from bookmark
options, the New Task menu, and any Search tab.
You can also export snapshots of an image panel as you monitor video.
Exporting Native Video
The Native (AVE) format is the recommended format for exporting video. You can export video from multiple
cameras in a single file, and the video maintains its original compression. AVE video is played in the Avigilon™
Control Center Player, where the video can be authenticated against tampering and re-exported to other
formats.
If there is audio linked to the video, the audio is automatically included in the export.
1. In the New Task menu, click . The Export tab opens.
Figure 76: The Export tab for AVE export
2. In the Format: drop down list, select Native.
3. In the System Explorer, select the camera video you want to export.
Export
111
4. To automatically divide the export into separate files, select the Split file into sizes of: check box, then
select one of the options from the drop down list, or manually enter the size of each file in MB.
This option allows you to export smaller files for storing in a flash drive or on optical media.
This setting is automatically disabled if you choose to burn the export to disc because the system autodetects the disc size.
5. Enter the Time Range you want to export. The Time Range is highlighted on the Timeline by black time
range markers. You can also drag the time range markers to modify the time range.
6. Set the export image rate:
Option
Description
Select this option to control how many
images per second are exported.
Export at _ image rate
For example, the video is streaming at 30
images per second. If you select 1/2, only 15
images for that second will be exported.
Select this option to control the time
between each exported video image.
Export one image every _ min _sec
For example, if you enter 5 min. 0 sec., only
one image will be exported for every 5
minutes of video.
7. Click one of the following:
l Start Export: to save the file locally.
l In the Save As dialog box, name the export file and click Save.
l Burn to Disc: to burn the file directly to disc media.
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Exporting Native Video
Figure 77: The Burn to Disc Dialog Box
a. When the dialog box appears, insert a disc and select the media burning drive.
b. Name the export file. The file name is automatically given a numbered suffix to help identify
which file you are playing if the export spans multiple discs.
c. Click Burn to Disc to start the export. If this button is disabled, the disc may be corrupt or full.
d. Monitor the export progress to see if extra discs are required. When a disc is full, the export
automatically pauses and you are asked to insert a new disc. After you insert a new disc,
click Resume Export.
The number of discs required to export a video varies widely depending on the type of camera and disc
used. Video is stored on the server with minimal compression to maximize the function of Avigilon's
HDSM™ technology, so the size of an export can be quite large due to the camera's high megapixel
resolution and frame rate.
Generally, if you export a 2 minute video from a 2MP H.264 HD camera into AVE format, you will export a
93 MB file. To reduce the number of discs required, you can lower the frame rate or use a disc type with a
larger capacity. Be aware that reducing the frame rate too much may cause the exported video to be
jerky or missing data.
8. When the export is complete, click OK.
Exporting AVI Video
Video exported in Audio Video Interleave (AVI) format can be played in most media players. Be aware that you
can only export one video at a time in this format.
Exporting AVI Video
113
1. In the New Task menu, click . The Export tab opens.
Figure 78: Export tab for AVI export
2. In the Format: drop down list, select AVI video.
3. In the System Explorer, select the camera video you want to export.
4. In the Encoder: field, select the compression used. The VC-1 (Windows Media Video) compression is
included by default because it is tailored for high-resolution AVI encoding.
If you are planning to burn the export to disc, it is important to select a compression method to help
reduce the export size and maintain video quality.
5. In the Quality: drop down list, select the exported image quality level.
6. In the Resolution: field, select a resolution for the video image. You can manually enter the resolution or
click the drop down arrow to select a standard resolution.
NOTE: The Resolution: field automatically maintains the image aspect ratio.
7. To automatically divide the export into separate files, select the Split file into sizes of: check box, then
select one of the options from the drop down list, or manually enter the size of each file in MB.
This option allows you to export smaller files for storing in a flash drive or on optical media.
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Exporting AVI Video
This setting is automatically disabled if you choose to burn the export to disc because the system autodetects the disc size.
8. Select the Skip recording gaps check box to avoid pauses in the video caused by gaps in the recording.
9. Select the image overlays you want: Timestamp, Camera name, and Camera location.
Select the Video Analytics Activity overlay to include video analytics bounding boxes with the video.
These boxes cannot be hidden or removed from the exported video.
10. Enter the Time Range you want to export. The Time Range is highlighted on the Timeline by black time
range markers. You can also drag the time range markers to modify the time range.
11. Set the export image rate:
Option
Description
Select this option to control how many
images per second are exported.
Export at _ image rate
For example, the video is streaming at 30
images per second. If you select 1/2, only
15 images for that second will be exported.
Select this option to control the time
between each exported video image.
Export one image every _ min _sec
For example, if you enter 5 min. 0 sec., only
one image will be exported for every 5
minutes of video.
12. Click Change Image Region... to only export part of the video image. In the Change Image Region...
dialog box, move and resize the green overlay to select the region you want to export, then click OK.
Only areas highlighted in green will be exported.
13. Click Display Adjustments... to adjust the Gamma:, Black Level: and/or White Level:.
14. Click one of the following:
l Start Export: to save the file locally.
l In the Save As dialog box, name the export file and click Save.
l Burn to Disc: to burn the file directly to disc media.
Exporting AVI Video
115
Figure 79: The Burn to Disc Dialog Box
a. When the dialog box appears, insert a disc and select the media burning drive.
b. Name the export file. The file name is automatically given a numbered suffix to help identify
which file you are playing if the export spans multiple discs.
c. Click Burn to Disc to start the export. If this button is disabled, the disc may be corrupt or full.
d. Monitor the export progress to see if extra discs are required. When a disc is full, the export
automatically pauses and you are asked to insert a new disc. After you insert a new disc,
click Resume Export.
The number of discs required to export a video varies widely depending on the type of camera and disc
used. Video is stored on the server with minimal compression to maximize the function of Avigilon's
HDSM technology, so the size of an export can be quite large due to the camera's high megapixel
resolution and frame rate.
Generally, if you export a 2 minute video from a 2MP H.264 HD camera into uncompressed AVI format,
you will export a 2.7 GB file. If you select an Encoder: format and compress the video, you can export a
224 MB video at high quality. It is recommended that you always select an Encoder: format for AVI export
to help significantly reduce the file size.
To further reduce the file size you can select a lower quality setting, lower the export frame rate, reduce
the video resolution, or focus the export on a specific image region. Be aware that reducing each of the
available settings too much may cause the export to be blurry or missing frames.
If it is important to have a high quality and full frame rate export, it is recommended that you use the AVE
export format instead. AVE export intelligently compresses the video to create a smaller export file while
maintaining video data so that you can search, re-export video, and authenticate the video against
tampering through the Avigilon Control Center Player software.
15. When the export is complete, click OK.
116
Exporting AVI Video
Exporting a Print Image
You can export a frame of video directly to your printer or as a PDF, and include notes related to the image.
To print a photo of the video you are currently watching, take a snapshot. For more information, see Exporting a
Snapshot of an Image.
1. In the New Task menu, click . The Export tab opens.
Figure 80: Export tab for print image export
2. In the Format: drop down list, select Print image or PDF file.
3. In the System Explorer, select the camera video you want to export.
4. (Print Image Only) Click Printer Settings... to change the printer and paper size that the image is printed
on.
5. Select the image overlays you want: Timestamp, Camera name, and Camera location.
6. Click Add Export Notes... to add notes about the exported image. The notes are added below the
image.
7. In the Time Range box, enter the exact date and time of the video image you want to export.
8. Click Change Image Region... to only export part of the video image. In the Change Image Region...
dialog box, move and resize the green overlay to select the region you want to export, then click OK.
Only areas highlighted in green will be exported.
Exporting a Print Image
117
9. Click Display Adjustments... to adjust the Gamma:, Black Level: and/or White Level:.
10. Click Start Export.
l If you are exporting a Print image, the image is sent to the printer.
l If you are exporting a PDF file, save the image.
The Preview area displays the video you are exporting.
11. When the export is complete, click OK.
Exporting a Snapshot of an Image
You can export a snapshot of any image panel with video. When you export a snapshot, you are exporting what
the image panel is currently displaying.
1. To export a snapshot, do one of the following:
l In the image panel, click
.
l Right-click the image panel and select Save Snapshot.
The snapshot Export tab is opened, and the image you want to export is displayed.
118
Exporting a Snapshot of an Image
Figure 81: The Export tab for snapshot export
2. In the Format: drop down list, select an export format.
3. For the selected export format, define your preferences:
Format
Native
NOTE: The Native format requires the
Avigilon Control Center Player to view.
PNG image
Export options
This is the recommended export format because the exported
image maintains its original compression and can be
authenticated against tampering in the Avigilon Control Center
Player.
l Select the Export Control Center Player check box if you
want a copy of the Avigilon Control Center Player to be
distributed with your Native image file.
1. In the Resolution: field, select a resolution for the video
image. You can manually enter the resolution or click the
drop down arrow to select a standard resolution.
NOTE: The Resolution: field automatically maintains the
Exporting a Snapshot of an Image
119
Format
Export options
image aspect ratio.
2. Select the image overlays you want: Timestamp, Camera
name, and Camera location.
3. Click Change Image Region... to only export part of the
video image. In the Change Image Region dialog box,
move and resize the green overlay, then click OK. Only
areas highlighted in green are exported.
4. Click Display Adjustments... to adjust the Gamma:, Black
Level:, and/or White Level:.
1. In the Quality: drop down list, select the exported image
quality level.
2. Set the image Resolution:.
JPEG image
3. Select the image overlays you want.
4. Click Change Image Region... to only export a part of the
video image.
5. Click Display Adjustments... to modify the image quality.
1. Set the image Resolution:.
2. Select the image overlays you want.
TIFF image
3. Click Change Image Region... to only export a part of the
video image.
4. Click Display Adjustments... to modify the image quality.
1. Click Printer Settings... to change the selected printer
and paper size.
2. Select the image overlays you want.
Print image
3. Click Add Export Notes... to add notes about the
exported image. The notes are printed below the image.
4. Click Change Image Region... to only export a part of the
video image.
5. Click Display Adjustments... to modify the image quality.
1. Select the image overlays you want.
PDF file
2. Click Add Export Notes... to add notes about the
exported image.
3. Click Change Image Region... to only export a part of the
video image.
4. Click Display Adjustments... to modify the image quality.
4. Click Start Export.
5. In the Save As dialog box, name the export file and click Save. If you are printing the snapshot, the image
is sent to your printer instead.
120
Exporting a Snapshot of an Image
The Preview area displays the snapshot you are exporting.
6. When the export is complete, click OK.
Exporting Still Images
Video can be exported as a series of still PNG images, JPEG images, or TIFF images. When you export a series
of still images, you are exporting each frame of video as an independent file.
If you only want one photo of the video you are watching, take a snapshot. For more information, see Exporting
a Snapshot of an Image.
1. In the New Task menu, click . The Export tab opens.
Figure 82: Export tab for still image export
2. In the Format: drop down list, select PNG images, JPEG images, or TIFF images.
3. In the System Explorer, select the camera video you want to export.
4. (JPEG only) In the Quality: drop down list, select the exported image quality level.
5. In the Resolution: field, select a resolution for the video image. You can manually enter the resolution or
click the drop down arrow to select a standard resolution.
NOTE: The Resolution: field automatically maintains the image aspect ratio.
Exporting Still Images
121
6. Select the image overlays you want: Timestamp, Camera name, and Camera location.
7. Enter the Time Range you want to export. The Time Range is highlighted on the Timeline by black time
range markers. You can also drag the time range markers to modify the time range.
8. Set the export image rate:
Option
Description
Select this option to control how many
images per second are exported.
Export at _ image rate
For example, the video is streaming at 30
images per second. If you select 1/2, only 15
images for that second will be exported.
Select this option to control the time
between each exported video image.
Export one image every _ min _sec
For example, if you enter 5 min. 0 sec., only
one image will be exported for every 5
minutes of video.
9. To limit the number of images that are exported, select the Export at most _ images check box and enter
a number.
10. Click Change Image Region... to only export part of the video image. In the Change Image Region... dialog
box, move and resize the green overlay to select the region you want to export, then click OK. Only areas
highlighted in green will be exported.
11. Click Display Adjustments... to adjust the Gamma:, Black Level: and/or White Level:.
12. Click Start Export.
13. In the Save As dialog box, name the export file and click Save.
The Preview area displays the video you are exporting.
14. When the export is complete, click OK.
122
Exporting Still Images
Appendix
Event and Trigger Descriptions
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
In this section are descriptions of the options available in the Site setup when configuring Alarm triggers, Email
Notification triggers, Group Permissions, and Rule Events and Actions.
Video Analytics Event Descriptions
The following table shows the Activity: options that can be used as triggers when configuring video analytics
events. These triggers are based on the activity of detected classified objects.
NOTE: All events are reset when their duration reaches the specified Timeout: period.
For more information, see Adding Video Analytics Events.
Activity:
Description
The event is triggered when the specified Number of Objects: is
detected in the region of interest.
Objects in area
Object loitering
NOTE: Additional objects past the specified Number of Objects:
that are detected in the region of interest will not trigger the event
until it is reset. The event is reset when the Number of Objects: in
the region of interest falls below the specified Number of Objects:.
The event is triggered after an object is detected in the selected
region of interest for longer than the specified Threshold Time:. The
event is reset when the object leaves the region of interest.
The event is triggered when the specified Number of Objects: have
crossed the beam that has been placed in the camera's field of
view. The beam can be unidirectional or bidirectional.
Objects crossing beam
NOTE: Additional objects past the specified Number of Objects:
that cross the beam will not trigger the event until it is reset. The
event is reset when it times out.
Object appears or enters area
The event is triggered by each object that enters the region of
interest. This event can be used to count objects.
Object not present in area
The event is triggered when no objects are present in the region of
interest.
Objects enter area
The event is triggered when the specified Number of Objects: have
entered the region of interest.
Objects leave area
The event is triggered when the specified Number of Objects: have
left the region of interest.
Object stops in area
The event is triggered when an object in a region of interest stops
moving for the specified Threshold Time:.
Appendix
123
Activity:
Direction violated
Description
The event is triggered when an object moves in the direction
specified by the Prohibited Direction: wheel in the Video Analytics
Configuration dialog box.
Email Notification Trigger Descriptions
The following table shows the email notification trigger options that are available when you set up an email
notification. For more information about setting up an email notification, see Configuring Email Notifications.
Email Notification Trigger
System event
Description
Email notifications are sent when one of the following rule events
occurs:
l Server application starting up
l Server application shutting down
l Server application terminated unexpectedly
l Server application low on resources
l Server application installation error
l Server connection lost
l Server hardware event
l Connection created to standby server
l Connection removed from standby server
l Connection failure
l Connection restored
l Network connection found
l Network connection lost
l Network packet loss acceptable
l Network packet loss unacceptable
l License expires soon
l License expired
l Database error
l Data initialization error
l Data volume size reduced
l Data write error
l Data upgrade started
l Data upgrade completed
l Data upgrade failed
l Data volume failed
l Data volume recovered
l Data recovery started
124
Email Notification Trigger Descriptions
Email Notification Trigger
Description
l Data recovery completed
l Data recovery failed
l Firmware upgrade failed
l Recording interrupted
l Recording resumed
Motion detected on _
An email notification is sent when camera motion detection has
started. You can select the camera.
Digital input activated on _
An email notification is sent when a digital input has been activated.
You can select the digital input.
Group Permission Descriptions
The following table shows the options that are available when you set up a permission group. For more
information about setting up a permission group, see Adding Groups.
Group Permission
Description
View live images
Allows users to watch a camera's live video
stream in a View.
Use PTZ controls
Allows users to use a camera's PTZ controls.
Lock PTZ controls
Allows users to lock a camera's PTZ controls.
Trigger manual recording
Allows users to trigger manual recording while
watching video in a View.
View recorded images
Allows users to watch a camera's recorded video
in a View.
Export images
Allows users to export recorded images.
Backup images
Allows users to back up recorded images.
Teach by example
Allows users to access the Teach By Example
tab.
Manage user sessions
Allows users to log other users out of the Site.
Listen to microphones
Allows users to listen to microphones that are
connected to a camera.
Setup cameras
Allows users to configure cameras.
Setup general settings
Allows users to edit a camera's General dialog
box.
Setup network settings
Allows users to edit the Network dialog box.
Setup image and display settings
Allows users to edit the Image and Display dialog
box.
Setup compression and image rate settings
Allows users to edit the Compression and Image
Rate dialog box.
Setup image dimension settings
Allows users to edit the Image Dimensions dialog
box.
Group Permission Descriptions
125
Group Permission
Description
Setup motion detection settings
Allows users to edit the Motion Detection dialog
box.
Setup privacy zone settings
Allows users to edit the Privacy Zones dialog
box.
Setup manual recording settings
Allows users to edit the Manual Recording dialog
box.
Setup sites
Allows users to configure Sites.
Setup name
Allows users to edit the Site name.
Manage site
Allows users to add servers to the Site.
Setup site view
Allows users to organize the order of cameras in
the System Explorer.
Setup user and group settings
Allows users to edit the Users and Groups dialog
box.
Setup Active Directory Synchronization
Allows users to set up Active Directory
Synchronization.
Setup corporate hierarchy
Allows users to edit the Edit Corporate Hierarchy
dialog box.
Setup email settings
Allows users to edit the Email Notifications dialog
box.
View site logs
Allows users to view Site Logs.
Connect and disconnect cameras
Allows users to connect and disconnect cameras
to servers.
Import and export settings
Allows users to import and export configuration
settings.
View Server Status
Allows users to see Server Status details.
Setup servers
Allows users to configure servers.
Setup name
Allows users to edit the server name.
Setup schedule settings
Allows users to edit the camera Recording
Schedule .
Setup recording and bandwidth settings
Allows users to edit the camera Recording and
Bandwidth settings.
Setup scheduled backup settings
Allows users to set up Scheduled Backup .
Updating the Client Software
Avigilon™ Control Center Client software updates are typically included with the Avigilon™ Control Center Server
update packages. When you first open the Client software, the following dialog box will appear if a Client
software update is available:
126
Updating the Client Software
Figure 83: The Update Control Center Client dialog box
l Click Update to allow the Client software to update. The software update is automatically downloaded.
The following dialog box will appear to show the download progress:
Figure 84: The Update Progress dialog box
When the update has finished downloading, click Update Control Center Client. When the installation
wizard appears, follow the prompts to complete the update.
l Click Do Not Update to continue working with the Client software without updating. The Client software
will not be updated, and you can continue working with the software as before.
The Client software can also be downloaded from the Software Updates & Downloads page of the Avigilon
website: http://avigilon.com/support-and-downloads/for-software/software-updates-and-downloads/
Accessing the Control Center Web Client
You have the option of accessing cameras in your Site through the Web Client. The Web Client is a simplified
version of the Client software. It allows you to monitor your surveillance system, search for video events and
export recorded video outside the Client software.
NOTE: You cannot modify any system settings through the Control Center Web Client.
To access the Web Client, you need the IP address and port number of the server in your Site. The IP address is
listed in the server's Setup tab in the Avigilon Control Center Client. The port number can be found in the Admin
Tool under Settings > Network.
Accessing the Control Center Web Client
127
1. To access the Web Client, open Internet Explorer (version 6+) and enter the address of your Web Client in
the following format:
http://<server ip address>:<port number>/ (For example, http://192.168.2.62:38880/)
If you have not accessed the Web Client before, you may be prompted to install the required plug-in
software before the Web Client will open.
2. When the login screen appears, enter your username and password for the Site.
The Web Client will open in your browser, and you can access the video and cameras that are connected to the
server.
Figure 85: The Avigilon Control Center Web Client
128
Accessing the Control Center Web Client
Reporting Bugs
If an error occurs in the Avigilon Control Center, you can contact Avigilon Technical Support at
support@avigilon.com or +1.888.281.5182 option 1.
To help diagnose your problem, the Avigilon Technical Support team may ask you to provide a System Bug
Report. The System Bug Report is a zip file generated by the Avigilon Control Center Client software that
contains the system log and error reports for each of the servers that you can access.
To generate a System Bug Report:
1. Select
> System Bug Report....
2. When the Download System Bug Report dialog box appears, click Download.
3. In the Save As dialog box, name the file and click Save.
4. Once the System Bug Report has downloaded successfully, click Close.
Keyboard Commands
Use any of the keyboard commands below to help you navigate the Avigilon™ Control Center Client software.
The Key Combination column shows the commands used on a standard keyboard, while the Keypad
Combination column shows the commands used on an Avigilon USB Professional Joystick Keyboard.
NOTE: Some features are not displayed if the server does not have the required license, or if you do not have
the required user permissions.
Image Panel & Camera Commands
Command
Key Combination
Keypad Combination (Image Panel
buttons)
Select an image panel
Image panel # is displayed
after pressing the first key.
* + <image panel #> + Enter
+ <image panel #> + Add a camera to the View
The camera's logical ID is
required.
Select the next image
panel
Select the previous image
panel
/ + <logical ID> + Enter
+ <logical ID> + Tab
Shift + Tab
Clear image panel
selection
* + 0 + Enter
Remove camera from the
selected image panel
Backspace
Reporting Bugs
+ 0 + 129
Command
Key Combination
Maximize/Restore the
selected image panel
Ctrl + E Replay 30 seconds
Ctrl + ,
Replay 60 seconds
Ctrl + .
Replay 90 seconds
Ctrl + /
Keypad Combination (Image Panel
buttons)
Add a bookmark for
selected camera
Ctrl + B NOTE: For recorded video
only.
Start/Stop manual
recording for the selected
camera
R
Take a snapshot of the
selected image panel
F4
View Tab Commands
Command
Select the next View
Select the previous View
Jump to View #_
Key Combination
Ctrl + Tab
Ctrl + Shift + Tab
Ctrl + 1 to 9 Start/Stop cycle Views
Ctrl + Y
Open a new View
Ctrl + T
Close current View
Ctrl + W
Open a new window
Ctrl + N
Switch current View to display live
video
Ctrl + L
Switch current View to display
recorded video Ctrl + P
Remove all cameras from the
current View
Ctrl + Backspace
Full screen a View/End full screen
130
Keypad Combination (View buttons)
F11
View Tab Commands
View Layout Commands
NOTE: Customized View layouts are linked to their position in the Layouts list. For example, if your custom layout
is placed at the top of the Layouts list, you can use the keyboard command for layout 1 to select the custom
layout.
Command
Key Combination
Keypad Combination (View buttons)
Change to layout 1
Alt + 1
+
Change to layout 2
Alt + 2
+
Change to layout 3
Alt + 3
+
Change to layout 4
Alt + 4
+
Change to layout 5
Alt + 5
+
Change to layout 6
Alt + 6
+
Change to layout 7
Alt + 7
+
Change to layout 8
Alt + 8
+
Change to layout 9
Alt + 9
+
Change to layout 10
Alt + 0
+
Change to next layout
Alt + ]
Change to previous layout
Alt + [
Key Combination
Keypad Combination (Timeline
buttons)
Playback Commands
Command
Play/Pause video playback
Spacebar Increase playback speed
Page Up
Decrease playback speed
Page Down
Step to next frame
Shift + →
Step to previous frame
Shift + ←
Go to next event
Alt + →
Go to previous event
Alt + ←
View Layout Commands
131
Command
Key Combination
Go forward one second
Ctrl + →
Go forward five seconds
Ctrl + Shift + →
Go backward one second
Ctrl + ←
Go backward five seconds
Ctrl + Shift + ←
Keypad Combination (Timeline
buttons)
Zoom in on the Timeline
Ctrl + Alt + + Zoom out on the Timeline
Ctrl + Alt + –
Scroll forward on the Timeline
Ctrl + Alt + →
Scroll backward on the Timeline
Ctrl + Alt + ←
Move the Timeline marker forward
Move the Timeline marker
backward
Go to the start of the Timeline
Ctrl + Alt + Home
Go to the end of the Timeline
Ctrl + Alt + End
Ctrl + C
Center the Timeline on the time
marker
PTZ Commands (Digital and Mechanical)
Command
Toggle PTZ controls
Zoom in
132
Key Combination
Keypad Combination (PTZ buttons)
Ctrl + D
+ PTZ Commands (Digital and Mechanical)
Command
Key Combination
Zoom out
–
Pan center
←
Pan right
→
Tilt up
↑
Tilt down
↓
Open iris
Home
Close iris
End
Focus near
Focus far
Keypad Combination (PTZ buttons)
Insert
Delete
PTZ menu left
←
PTZ menu right
→
PTZ menu up
↑
PTZ Commands (Digital and Mechanical)
133
Command
Key Combination
Keypad Combination (PTZ buttons)
PTZ menu down
↓
Activate preset
Q + <Preset #>
+ <Preset #> + + <Pattern #> + Run pattern
Start auxiliary
W + <Aux #>
+ <Aux #> + Stop auxiliary
E + <Aux #>
+ <Aux #> + 134
PTZ Commands (Digital and Mechanical)
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