Table of Contents - Office of the Chief Information Officer

Table of Contents - Office of the Chief Information Officer
Government of Newfoundland and Labrador
Office of the Chief Information Officer
GOVERNMENT’S WIRELESS
NETWORK
FREQUENTLY ASKED QUESTIONS
November 2012
Table of Contents
1.0
Introduction ........................................................................................................... 1
2.0
Accessing the Wireless Network......................................................................... 1
2.1
What is a wireless network? ........................................................................... 1
2.2
What types of devices are permitted to connect to the wireless network? ..... 1
2.3
Must I do anything before I request access to the wireless network? ............ 1
2.4
How do I request access to government’s wireless network? ........................ 2
2.5
How do I request support for my wireless connection? .................................. 2
2.6
What can I access using the wireless network? ............................................. 2
2.7
Where can I access the wireless network in government? ............................. 2
2.8
Will guests be able to connect to government’s wireless network? ................ 2
2.9
Do I have to manually connect to the wireless network? ................................ 2
2.10 Why didn’t I connect to the network that I selected? ...................................... 3
3.0
Equipment and Software ...................................................................................... 3
3.1
Can I use my government laptop on the wireless network? ........................... 3
3.2
Can I use a government-issued Blackberry on the wireless network? ........... 3
3.3
What wireless cards are supported on the wireless network? ........................ 3
3.4
Can I use both a wired and wireless connection at the same time? ............... 3
3.5
Do I need to use a SecurID Token to login? .................................................. 3
3.6
What if I don’t know my wireless access key for my home wireless network? 4
3.7
How do I access my home router to view or change its settings? .................. 4
3.8
How can I tell if I am already setup for wireless access? ............................... 4
Corporate Wireless FAQs
1.0
Introduction
This document provides government users with information on the process of
setting up and configuring their government laptop for to access government’s
wireless network
2.0
Accessing the Wireless Network
2.1
What is a wireless network?
A wireless local-area network (WLAN) uses radio waves to connect devices such
as laptops to the Internet and/or to a network. It is the opposite of a wired
network, which connects devices to the Internet and/or to a network using cables.
2.2
What types of devices are permitted to connect to the wireless network?
Employees may only access the wireless network with government-issued
laptops and iPads; employees are not permitted access to the wireless network
with personal devices. Access to the Government of Newfoundland and Labrador
Guest Wireless Network may be provided to visitors with laptops only.
2.3
Must I do anything before I request access to the wireless network?
If you previously used your government laptop for connecting to your home
wireless network (or any other non-government wireless network to which you
frequently connected), your original security settings may be overwritten by the
new wireless software – the Cisco AnyConnect Secure Mobility Client (Cisco
Client) – during the installation. To ensure you are able to recover the settings
that are required to connect to your home wireless network after you connect to
government’s wireless network, you will need to record these settings before you
install the wireless software AND before contacting the OCIO IT Service Desk.
The settings for your home wireless network that you need to record will normally
include:
The network key or security pass phrase
Encryption type (one of WEP, WPA2-PSK, etc)
The list of network names, i.e. the Service Set Identifier (SSID) to which you
normally connect
If you require support for your home wireless router, you are advised to contact
your Internet Service Provider such as Bell Aliant or Rogers. Your Internet
Service Provider may ask for the information required above.
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Corporate Wireless FAQs
2.4
How do I request access to government’s wireless network?
To access to the wireless network, you will need a username, password, security
certificate, and wireless software installed onto your laptop.
After recording the settings for your home wireless network (or any other nongovernment wireless network to which you frequently connect), contact the OCIO
IT Service Desk at (709) 729-4357 or by email at servicedesk@gov.nl.ca and
request access to the government wireless network.
You will need to provide the Service Desk with your username and your asset
number, so that you can be registered. Your password will NOT be required.
The Service Desk will never ask you for your password.
2.5
How do I request support for my wireless connection?
If you are experiencing problems with your wireless connection in the
Confederation Building (either the East or West Block) or at the OCIO at 40
Higgins Line, contact the OCIO IT Service Desk at (709) 729-4357 or email
servicedesk@gov.nl.ca.
The OCIO does not provide support for home-based networks. However, if you
are impacted by the changes regarding wireless connectivity, you are
encouraged to contact to the OCIO IT Service Desk.
2.6
What can I access using the wireless network?
You will have the same access to printers, email, and network drives as when
you use the wired network. Some specific applications may have added security
and may not be available on the wireless network.
2.7
Where can I access the wireless network in government?
The service will initially be available to those using government laptops and
IPAD’s. Wireless coverage in the East Block includes full floor coverage for the
2nd, 6th, 8th, and 9th floors, including the House of Assembly. In the West Block,
coverage is available on all floors in meeting rooms, ministerial suites, and some
departmental open areas. The wireless network may be available in other areas,
but simply as a result of “broadcasting” from these targeted areas.
2.8
Will guests be able to connect to government’s wireless network?
Guest connections for laptops are available to visitors of the Government of
Newfoundland and Labrador. For account setup, please contact Departmental
Guest Administrators. Visitors can inquire at the departmental reception desk for
information regarding Departmental Guest Administrators.
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Corporate Wireless FAQs
2.9
Do I have to manually connect to the wireless network?
The Cisco Client will only attempt to connect to the government wireless network
when you are within its wireless coverage area; it will automatically attempt to
connect when your laptop is undocked or when a wireless connection is selected
using the Cisco Client software.
2.10
Why didn’t I connect to the network that I selected?
The Cisco Client will always try to connect to the network that you have selected;
however if this fails, it will move to the next network in the list, until it successfully
connects to one.
If you want to connect to one specific network,
Select the network to which you want to connect.
Click on the “thumb-tack” icon until it appears vertically.
Once the thumb-tack turns horizontal, your laptop will be connected
exclusively to that network.
3.0
Equipment and Software
3.1
Can I use my government laptop on the wireless network?
Yes.
3.2
Can I use a government-issued Blackberry on the wireless network?
No. However, wireless capability will be available in the coming months.
3.3
What wireless cards are supported on the wireless network?
Any standard wireless card should work on government’s wireless network.
3.4
Can I use both a wired and wireless connection at the same time?
No. When you are connected to a wired network, the wireless connectivity is
disabled by default.
3.5
Do I need to use a SecurID Token to login?
No.
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Corporate Wireless FAQs
3.6
What if I don’t know my wireless access key for my home wireless
network?
Depending on the security configuration for your home wireless router, a wireless
network access key may be required to configure the Cisco Client for home use.
If you require a wireless network access key to use your home wireless network,
but don’t know what it is, you need to either:
a) contact technical support at your Internet Service Provider (for example,
Bell or Rogers), if they provided you with a wireless router, or
b) consult your wireless router User Manual if you have a personal wireless
router (for example, Linksys or D-Link); the manual should guide you
through the process of determining what the network access key is (or
resetting it, if needed)
3.7
How do I access my home router to view or change its settings?
This is highly dependent on the manufacturer, but it is typically done using a web
browser and an IP address. If you are unable to access your router wirelessly,
you may be able to connect to it directly using a network cable. For assistance,
please consult the manufacturer’s documentation or your Internet Service
Provider for assistance.
3.8
How can I tell if I am already setup for wireless access?
There should be no harm in repeating the wireless enrollment process but if you
need to verify whether you are already setup for wireless access, check whether
the Cisco AnyConnect Secure Mobility Client installed.
Look for Programs > Cisco > Cisco AnyConnect Secure Mobility Client
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Corporate Wireless FAQs
If you have any additional questions, please contact the OCIO IT Service Desk.
Page 5
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