Grand Rapids - Canadian Spa Company
Grand Rapids
PORTABLE SPA
Collection
Spa
220-240V 50Hz 2000W
Read this manual before operation
w w w. c a n a d i a n s p a c o m p a n y. c o m
1
IMPORTANT SAFETY INSTRUCTIONS
- READ AND FOLLOW ALL SAFETY INSTRUCTIONS
When installing and using this electrical equipment, basic safety precautions should always be
followed;
WARNING: The Spa has been supplied with a residual operating current not
exceeding 30 mA. The GFCI must be tested before each use.
DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent
unauthorized access by children. To avoid accidents, ensure that children cannot use this spa
unless they are supervised at all times.
DANGER: Never operate spa if the suction fittings are broken or missing. Never replace a suction
fitting.
WARNING: Children should be supervised at all times around the appliance.
CAUTION: Always consult your doctor before
a) The use of alcohol, drugs, or medication before or during spa use may lead to
unconsciousness with the possibility of drowning.
b) Obese persons and people with a history of heart disease, low or high blood
pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
c) Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
d) Pregnant or possibly pregnant women should consult doctor before using spa.
WARNING: If the supply cord is damaged, it must be replaced by the manufacturer, its service
agent or similarly qualified persons in order to avoid a hazard.
CAUTION: Always enter and exit the spa slowly and cautiously. Wet areas around the spa can be
slippery.
WARNING: To reduce the risk of electric shock, do not use an extension cord to
connect unit to the electrical supply; use a properly located outlet.
CAUTION: In order to avoid a heater cut out and loss of operation, this appliance must NOT be
supplied through an external switching device, such as a timer, or connected to a circuit that is
regularly switched on and off by the utility.
WARNING: No part of the appliance is to be located above the spa during use.
WARNING: This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capability.
WARNING: TO AVOID ELECTRIC SHOCK,DO NOT USE THE SPA WHEN IT IS RAINING.
WARNING: Make sure the home fixed connection box is more than 3.5m away from the spa.
WARNING: RISK OF ELECTRIC SHOCK. DO NOT BURY CORD. Ensure the electrical cors is located
away from lawn mowers, hedge trimmers, and other equipment. To reduce the risk of electric
shock, replace damaged cord immediately.
WARNING: Electric installations should fulfil the requirements of local standards.
Appliance live parts, except parts supplied with safety-low voltage not exceeding 12 V, must be
inaccessible to a person in the spa.
WARNING: Parts incorporating electrical components, except remote control devices, must be
located or fixed so that they cannot fall into the spa.
CAUTION: Check with a doctor before use if pregnant, diabetic in poor health, or under medical
care.
CAUTION: Do not use the spa immediately following strenuous exercise.
CAUTION: Do not add chemicals in the water freely, because chemical reaction may impact
safety of the user or damage the spa.
NOTE: Do not run the pump more than 8 hours per day after the temperature reaches your set
point.
WARNING: Do not switch on if there is any possibility that the water in the spa is frozen.
DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m) from all metal surfaces.
DANGER: Risk of Electric Shock. Do not permit any electrical appliances, such as a light, telephone, radio, or television, within 5 feet (1.5 m) of a spa.
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3
Part I
Part 2
PACKAGE LIST
Note: Ensure that all parts are present:
SPA box contents:
Spa x1 with cover
SPA Control box × 1
Repair kit × 1
Thermal blanket x 1
SPA Control box:
Control unit × 1
Connectors × 3
Inflation hose × 1
Filter cartridge × 2
Item#
JL017298NG
Setting Capacity
4 Adults
Spa Dimension (lid included)
70”x 38”(180cm x 97cm)
LID: 70” x 6”(180cm x 15cm),
SKIRT length: 6”/15cm
SPA Dimension (without lid)
OUTER: 70” x 29”(180cm x 74cm)
INNER: 55” x 29”(140cm x 74cm)
Water Capacity
200GAL (760L)
Voltage
220-240V 50Hz
Heater
1940W
Massage Jet Pump
500W
Filter Pump
30W
Max. Heat Temperature
39℃
SPA Lid Material
Polyester Laminated PVC+Artificial leather
Liner
Polyester Laminated PVC
Net Weight
35kg
Gross Weight
39kg
Package Dimension
65.5x54.5x58cm/109.5x79.5x75.5cm
Test Certificate(Pump only)
CE/GS
Heating efficiency
(Ambient temperature is 20℃)
2-3℃/hr
Part 3
Threaded outlet caps × 3
Stopper × 1
Manual × 1
SPECIFICATIONS
INSTALLATION
1. Site selection
Clean surface
DVD × 1
Level ground
Repair patch × 1
A place with an area more than 2.5 square meters.
A place that can support more than 300 kg/㎡
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2. RCD test and inflate the lid
a) RCD test
WARNING: RISK OF ELECTRIC SHOCK. The RCD plug must be tested before each use.
Do not use if RCD test fails.
Insert the plug into the power outlet.
Press the “RESET“ button,the indicator light turns red.
Press the “TEST” button,the indicator light turns off.
Press the “RESET” button,the indicator light turns red the pump is ready to use.
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2
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4. Position the pump next to the SPA , remove the
inflation hose and align and attach the connection
hoses of pump to the spa. Please check the hoses
have ‘O’ ring rubber gaskets in place at both ends of
the connector hoses to ensure a water tight fit. Please
do not over tighten.
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b) Inflate the Cover
Connect the inflation
hose to the adapter on
pump. Press the Massage
button to inflate the
inflation lid.
3. Inflate SPA
1) Make sure the spa is placed next to the control unit
ready for inflation
Canadian Spa Co. Manufacturing extends the following warranties
to the original purchasers of its portable spas:
Vinyl Warranty: Canadian Spa Co. warrants the vinyl finish against defects in material and
workmanship and specifically against blistering, cracking or delamination for the peroid of One (1) years
from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the vinyl
proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the
defective spa bladder without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will remain free from leaks for
the period of one (1) years from the date of purchase to the original purchaser.
2. Connect the inflation hose to the adapter on
Control Unit pump and attach to spa inlet No.1. Press
the Massage button to inflate the spa.
3. Take the inflation hose and insert into spa inlets 2
and 3 in order to complete inflation of spa. be careful
not to inflate.
6
Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump, blowers, heater, and
control system) against malfunction and defects the materials and workmanship for one (1) years from
the date of purchase to the original purchaser.
Extent of Warranty: This Limited Warranty applies to portable spas manufactured after May 1, 2014
and sold by authorized Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is
given only to the first retail purchaser and terminates upon transfer of ownership.
No warranty is provided on filters or any dealer installedaccessories.
Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the
event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must
be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/
or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be
for the purchaser.
This Warranty applies only to spas in single family, residential installations.
This Limited Warranty becomes void if the spa is placed in commercial application.
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5. Install the filter cartridge
Open the cartridge lid counter-clockwise. Then put the new filter cartridge into the pump and close the
cartridge lid clockwise.
CLEANING/REPLACING FILTER CARTRIDGE
WARNING: RISK OF ELECTRIC SHOCK. Unplug the pump before beginning SPA maintenance.
6. Fill water
Note: Pre-fill check: ensure the drain outlet is extended for future draining/access (Fig. A). Check the stopper
on the bottom of the spa and the drain cap, make sure both of them are tight. Fill the spa with water using a
garden hose until reaching water level printed on the spa inner wall.
Note: Dirty filter cartridge may contaminate the spa water and cause damage to the heating function.
1 Threaded outlet caps onto the inlet and outlet on the spa inner wall.
2 Unscrew the filter housing lid by turning it counter-clockwise. Take out the filter cartridge.
3 Rinse off the filter cartridge with a garden hose and reuse it. If the filter cartridge remains dirty and discoloured, the filter cartridge should be replaced.
4 Put back the cleaned filter cartridge into the cartridge housing. Close the lid by turning clockwise.
5 Remove the caps from inlet and outlet on the spa inner wall, allow the water to flow into pump.
6 Repeat previously outlined steps: Do GFCI test, release air in the pump, and operate pump as needed.
(Fig. A)
7. Release the airlocks from the pump
To remove an airlock turn on the control unit , select the filter function: the air in the pump must be
released ; Unscrew the air valve counter-clockwise, release the air until the water is coming out, then screw the
air valve clockwise tightly ; Use a towel to wipe off the pump.
8. Place the thermal blanket on the spa for easier
heating and to make the spa more efficient.
Part 4
USAGE
Press the temperature setting button to set an appropriate temperature. Press the heating button to heat the
water. Put on the lid while heating. When the water temperature reaches the fixed temperature, you can enjoy
your SPA. Press the jet massage button to activate massage system. We suggest that the appropriate temperature is around 37-39℃ in winter. The massage system will stop automatically after 30 minutes of operation to
reduce the energy consumption. Re-activate the Jet massage function by pressing the Jet massage button again.
See Part 7 for Control Functions.
Locking the buckle on spa lid cover
Press the sides of the buckle, push together to lock the buckle, press the sides of the buckle, to unlock the buckle.
Part 5 WATER MAINTENANCE
The quality of the water inside your hot tub can be harmful to your health if it isn’t properly taken care of. The filter cartridge should be
cleaned weekly and replaced when needed depending on use. Change water once a month or depending on use and use appropriate
spa chemicals.
Please pay attention to the chemicals used and dosage. SPA damage resulting from misuse of chemicals is not covered by the warranty.
1. Water Balance
We recommend you maintain your water balance: PH value: 7.2 - 7.6; Free chlorine: 2ppm - 3ppm
Purchase a test kit to test your spa water before each use of the SPA, or at least once per week.
2. Water Sanitation
We suggest to use Chlorine granular or Chlorine/ Bromine tablets to disinfect the spa’s water. (Chemical floater should be purchased separately). Never put tablets directly on the spa liner.
3. Cleaning the SPA
Clean the SPA spa with soap and water, then rinse. Leave it outside (away from direct sunlight) to dry.
4. REPAIRS (Little holes or punctures can be repaired with the repair kit that comes with the SPA)
How to fix a leak in the spa liner:
1. Thoroughly clean the area surrounding the leak. Cut a piece of repair material in a round shape larger than the damaged area.
2 . Apply adhesive to the underneath side of the patch and around the area to be repaired. Completely coat the affected area with a light layer of glue.
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3. Put the patch on the damaged area and press down firmly for 2 - 5 minutes . Allow 12 hours for the repair to dry.
After the patch has dried, apply glue around the edges for a complete seal (dry 4 hours).
Part 7
Control Unit function
F. LED Display
1
Part 6
2
3
A. Temperature Increase
button
DRAINAGE AND STORAGE
1. Drainage System
Locate the stopper on the bottom of the spa and the drain cap. Remove the stopper on the bottom of the spa. Completely drain all
water from the SPA .
C. Blower/Jet
massage button
G. Temperature Mode button
B. Temperature Decrease
button
D. Filter button
E. Heat button
FUNCTIONS OF SPA PUMP
• LED Display: Once powered-up, the LED display will show the current water temperature automatically.
2. Dry the Spa and Control unit
After a RCD test, press the Jet massage button to blow out the water inside the jet holes.Unplug the pump, remove the filter cartridge
from the pump house and dry the pump by draining all water from pump body and pipes. Open the drain valve on the bottom of
pump, let the water flow out and fasten the drain valve.
•
•
‘Temperature Adjustment’ buttons (A & B): Increase (A) Decrease (B). Pressing one of the
temperature adjustment buttons will cause the LED Display to flash. When it is flashing, you can set the desired temperature. The value will increase or decrease by 1°C/1°F for each press. If you hold the
button for 2 seconds, the values will increase/decrease rapidly.
Temperature adjustment ranges: Celsius mode: 30°C - 39°C / Fahrenheit mode: 86°F - 103°F. To lock the Control unit, press (A) + (B) at the same time and hold them for 3 seconds. When the spa is left
unattended please be sure to lock the Control unit to avoid having the settings changed. Unlock the Control unit by pressing (A) + (B) at same time and hold for 3 seconds again.
• ‘Temperature Mode’ button (G): Press this button to change from Celsius to Fahrenheit.
• ‘Jet Massage’ button (C): Activates jets. Press this button to activate the massage system, the green indicator light turns on. It can be turned off by pressing it again.
NOTE:
a) The massage system will stop automatically after 30 minutes of operation. Re-activate the jet function by pressing the jet button again.
3. Storage
Use a towel to wipe off the spa, dry 24 hours. Unscrew the air valve on both the spa and the lid. When the spa and lid have been
deflated, gently fold them for storage. It is recommended that you store the SPA in its original package in a warm dry place.
b) When the Filter mode is on, pressing the Jet massage button (C) will cause the Filter mode to turn off and the Jet massage mode to turn on.
c) Heating and jet function can not be activated at same time. When heating system is working, pressing (C) will change heating mode into jet mode: heating and filtering are shut down, jet system will be activated. If you press (C) again, heating and filtering mode will re-start.
5): Pressing filter button (D) activates Filter system. This button turns the filter pump on and off. The green indicator light will turn on when the filtration system is activated.
Note: When heating and filter functions are working at same time, pressing (D) will shut down heating and filtering together. When (C) is on, filter and heating cannot be activated therefore (C) should be shut down first.
Disclaimers: Canadian Spa Co. or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use,
chemical or water damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or
damage as result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or
cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer,
distributor, Service Company or other party is authorized to change, modify or extend the terms of this Limited Warranty in any manner
whatsoever.
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6) Pressing the heat button (E) activates the heating and filtering system at the same time. The green Filter light and red Heat light will be activated at the same time. The pump does not stop heating until the current water temperature reaches the set temperature indicated by the ‘blinking’ red light.
7)
When you press the Blower button (C) the Circulation Pump and the heater will stop, as a consequence the
temperature on the display decreases (due to no flow of water between the control unit and the spa).
To regain heat turn the blower button (C) off and press the heat button (E), the Circulation Pump will restart and the temperature will increase or the heating mode will restart automatically after the water
temperature drops 1°C/1°F (approx) below the set temperature. Max. heat temperature: 39°C (103°F ). Allow 24 -48 hours to heat up your spa.
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CODE
Situation
Problem
Causes
Solutions
Check water level, fill the tub up to the water line, and see if this resolves
the pump’s malfunctioning.
E1
Not heating Not
heating
properly
Wrong temperature
control sensor
Temperature control
sensor short circuit
or open circuit
Need qualified electrician
E2
Not heating
properly
Wrong temperature
control sensor
Temperature control
sensor short circuit
or open circuit
Need qualified electrician
E3
Not heating
properly
High water
temperature
indicator
The filled water is
over 45℃(113°F)
Cut off the power, make sure
the spa water is between
2℃~44℃(36°F~111°F)
If this does not solve the
problem, please call for
service.
The spa water is
lower than 2℃(36°F)
Cut off the power, make sure
the spa water is between
2℃~44℃(36°F~111°F)
If this does not solve the
problem,please call for
service.
E4
All functions
do not work,
buzzer warning
Low water
temperature
indicator
E5
All functions
do not work,
buzzer warning
High water
temperature
indicator
The filled water is
over 50℃(122°F)
Cut off the power, turn to
qualified electrician to reset
the thermal cutout described
in next paragraph. If this does
not solve the problem,
please call for service
Clean inlet and outlet
Clean or replace filter
cartridge
Add water to reach Water
level.
Do air release as outlined
again
If this does not solve the
problem, please call for service
Need qualified electrician
E6
Not heating and
filtering properly.
buzzer warning
Water pressure
is not big enough
to activate heating
Inlet or outlet on inner
wall are blocked
Filter cartridge is too
dirty
Spa water does not
reach minimum water
level
Air-lock in pump
E7
All functions
do not work,
buzzer warning
Dry-run heater
heating at no water
situation, system shut
down automatically
If you experience any problem, do not hesitate to contact your local dealer or our after sales service. Any defect or damage caused
by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service
technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration
or attempted alteration, repairs or attempted repairs by anyone other than an authorized Canadian Spa Co. service technician,
improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of
Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as directed in the
Canadian Spa Co. Manual. Examples of misuse and abuse include, without limitation:
Damage of the spa vinyl bladder caused by leaving the spa uncovered while the spa is empty of water or not in use
Damage to the spa surface caused by contact with unapproved cleaners or solvents.
Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that
may remain undissolved on the spa vinyl surface.
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CHECK 1
CHECK 2
Make sure the transparent connection hose covers/plugs have been
removed before turning on the pump.
CHECK 3
If pump makes a grinding noise, bleed the air out of the pump by unscrewing the air purge valve till water shows up and re-tighten. Check if this
resolves the pump’s malfunctioning.
CHECK 4
Check inlet and outlet of the tub, clean and remove any obstructions
detected and see if this resolves the pump’s malfunctioning.
CHECK 5
Check the filter - if it is dirty or scaled, wash or replace the filter and
see if this resolves the pump’s malfunctioning. Make sure the filter size
is appropriate and it is not too dense.
CHECK 6
Check the connection hoses, making sure that they are not kinked or bent and
that both the tub and the pump are set on the same level surface.
If you still cannot solve the problem, please contact the customer service.
RESET PROCEDURE FOR CONTROL UNIT
• Locate the small hole marked “reset” on the bottom of pump. Then, inset a small stick (It should be less than 0.9cm in length into the hole, press down, you can hear “ping”, the reset is successful. Then, connect pump with spa again. Take off the stopper on the
inner spa and repeat the previous outlined steps to use your SPA.
• Details for CODE E6. When there is E6 on the panel of pump. Please follow the instructions below:
Disclaimer: Canadian Spa Co. or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water
damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or
alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No
other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or
extend the terms of this Limited Warranty in any manner whatsoever.
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Part 8 FREQUENT PROBLEMS SOLUTION
Problems
Causes
Solutions
SPA pump does not
operate
RCD tripped
RCD broken
Check power source
Power failure
Reset RCD/check if the cable is rated
2kW / 13A
Call for service if it does not reset
SPA pump does not
heat properly
Temperature set is too low
·Filter Cartridge is dirty
·Water level is too low
·Heating element failed
Set to a higher temperature
Clean/replace the cartridge
·Fill more water to min. water level
·Call for service
Jet massage
system does not work
Pump is too hot
·30-minute auto shut off
feature is activated
·Something is wrong with
the control panel
Cut o the power. When the pump has
cooled, inset the RCD/GFCI plug and press the jet massage
button to activate again.
·Press the jet massage button to reactivate
·Call for service if it does not reset
Water filtration is not
working
Dirty filter cartridge
·Inlet and outlet blocked
·Air lock
·Something is wrong with
the control panel
Clean/replace the cartridge
·Clean the inlet and outlet
·Release the air as outlined steps
·Call for service if it does not reset
Pump leaking
·Adaptor seal improperly located
·Water leakage from pump
body
Replace the seal in the right position
·Check the pump body, call for service
Spa leaking
Spa is torn or
punctured
Use provided repair patch as previous
outlined
Water is not clean
Insufficient filtering time
Dirty filter cartridge
Spa filled water quality
·Improper chemical treatment
Do filtration longer and frequently
Clean/replace the cartridge
·Change the spa water completely
Refer to the chemical manufacturer’s
instructions.
Do not return the product to the store.
Contact your local after sales service centre.
UK Office:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL, UK
T: +44 1293 824094
F: +44 1293 824750
www.canadianspacompany.co.uk
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North America Office:
Canadian Spa Company
2-3620B Laird Road
Mississauga, Ontario
Canada, L5L 6A9
T: +1-877-347-7727
F: +1 (905) 825 2513
www.canadianspacompany.ca
German Office
Lützerathstrasse 127
51107 Köln
T:0049-2203-995580
F:0049-221-94655342
jenny@canadianspacompany.com
www.canadianspacompany.com
Asia Office:
Canadian Spa Company
No.460 Lanxue Road,Huanglou,
Pudong Area Shanghai,P.R.China
Post Code: 201205
Tel: +86 21 58942200
Fax: +86 21 58940305
www.canadianspacompany.com
w w w. c a n a d i a n s p a c o m p a n y. c o m
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