Telephone Basics

Telephone Basics
Telephone Basics
PRIME LINE:
The Prime Line is the extension number of the
telephone. When you lift the handset, the Prime
Line will light up GREEN. In addition, on display
telephones the extension number will appear in the
display.
MESSAGE WAITING LIGHT:
Located in the upper right corner of your telephone.
It will light RED when you have one or more new
Voicemail messages. You will also see a VM icon
appear on your LCD display.
RINGER TONE:
Controls the ringing tone on the telephone.
• FEATURE + 3 changes the ringer tone. You
can choose from 10 ring tones.
RECALL:
This feature is used to RECALL dial tone on your
term
Dtelephone (place a new call).
SPEAKER
The SPEAKER button allows for hands free
conversation.
Telephone Basics
VOLUME CONTROL:
Located on the top and bottom indentations on the
“CURSOR” key
• To raise the volume on your phone while on a
call, press the top indentation on your
“CURSOR” key.
• To lower the volume, press the bottom
indentation on your “CURSOR” key.
SOFT KEYS:
The buttons located directly below the LCD display.
They control various telephone features. Soft keys
change according to your phones status.
TO PLACE AN INTERNAL TELEPHONE CALL:
• Lift handset or press SPEAKER to receive dial
tone.
• Dial the extension number.
TO PLACE AN EXTERNAL TELEPHONE CALL:
• Lift handset or press SPEAKER to receive dial
tone.
• Dial 8 for outside line access, and then dial the
telephone number.
MESSAGE: Allows user to access Voice Mail.
MIC LAMP:
Located in the MIC button of the phone. This
displays the status of the built-in microphone used
for hands free operation.
• Pressing the MIC button turns the MIC lamp
ON/OFF.
MUTE
The MUTE soft key allows you to control the
microphone, turning it on and off.
While on a call, press MUTE soft key. MUTE will
begin flashing to alert you that it is on
VOICE CALL:
Allows you to make an announcement over the
speaker of another phone.
• Dial the desired extension and press the
VOICE soft key. You will hear a series of
beeps before the speaker is activated.
HEADSET:
The HSET soft key allows you to activate your
headset
• Press Message key to access.
Telephone Features
CALL PICKUP:
Allows you to answer a call ringing into another phone
in your pick up group.
•
While call is ringing into a phone in your
group. Lift your handset and Press PICKUP
that call will be answered on your phone.
FORWARD ALL: Allows you to send all of your PRIME
LINE calls to a specific extension.
TO SET:
• Press SPEAKER button or lift handset.
• Press FORWARD button. You will hear stutter
dial tone.
• Dial the desired destination extension number.
You will receive confirmation tone and your
FORWARD Button will flash.
TO CANCEL:
• Press SPEAKER button.
• Press FORWARD plus * You will receive
confirmation tone.
Telephone Features (continued)
TRANSFER:
• With call in progress, press TRANSFER
button.
You will hear a stutter dial tone.
• Dial the extension number and wait for
answer.
• Announce call, then hang up to complete
the transfer.
NOTE 1: If you need to retrieve the call, press the
TRANSFER button again & you will have the
original
caller back.
NOTE 2: If you transfer call and it goes to
voicemail,
and you need to retrieve it, while voicemail
greeting is playing, press *** to cancel transfer
and retrieve the call.
CONFERENCE CALL (3-way):
• While a call is in progress, press the
TRANSFER button. You will hear stutter
dial tone.
• Dial the desired number. Remember to first
dial 8 if it is an outside number.
• After call is answered, press CONF soft key
and all three parties will be connected.
JOIN:
Allows you to add a held call to an active call,
creating a 3 way conference call
While engaged in a call, press the JOIN button
followed by the button where the call you wish to
join is holding. You will now be engaged in a 3way conference call.
PARK:
Allows you to place a call on “system hold” to be
picked up from another phone
With an active call on the line, press PARK button.
Your display will show HLD = (park location
number 00–19) REMEMBER THIS PARK
LOCATION
RETRIEVE A PARKED CALL:
• Press PARK button followed by the park
location
• You will now be connected to the call.
Telephone Features (continued)
HOLD:
Press the HOLD button once to place the caller on
hold. Press the appropriate (flashing) line key to
return to the caller.
EXCLUSIVE HOLD:
Press the HOLD button twice to place the caller on
Exclusive Hold.
Only the station that set the
Exclusive Hold can retrieve the call. To retrieve call,
press the appropriate (flashing) key.
ONE-TOUCH AUTO DIAL: This feature will allow you to
program your ONE-TOUCH buttons for internal or
external telephone numbers.
TO SET:
• Press FEATURE button.
• Press desired ONE-TOUCH button.
• Dial the number and press FEATURE again.
For outside numbers, include a 8 for outside
line access.
TO VERIFY:
• Press FEATURE button.
• Press desired ONE-TOUCH button.
Display indicates digits programmed.
TO USE:
• Press programmed ONE-TOUCH button to
make a call.
Telephone Features (continued)
CALL REDIRECT:
Redirects a ringing call directly into your voicemail
box
• Press the REDIRECT button – the incoming
call will stop ringing and go directly into
voicemail
HISTORY:
Allows you to review your call history (Incoming logs
the last 10 calls, Outgoing logs the last 10 calls)
•
Press the MENU key
•
Select History by pressing 1
•
Scroll to the history your wish to access by
using your “CURSOR” key. OR press the
corresponding number.
DIRECTORY:
TO REGISTER NAME & NUMBER
•
•
•
•
Press the MENU key.
Select DIRECTORY
Press 1 to select REGIST
Select Name or Telephone number by using
the ALPHA or NUM soft keys to toggle
between the two
•
Enter a name or telephone number to
be registered using the dial pad.
After entering the name or number,
press the Hold key. A list of GROUP
numbers will appear on display.
Select a Group number by pressing
corresponding digit
Enter the number you wish to register.
Note: Remember to enter the 8 if
outside number
Enter the memory ID (0-299).
•
LAST NUMBER REDIAL:
Press the REDIAL button, then * (star).
• Press the REDIAL button located on the left of
your CURSOR. Display will show the last
number called.
• Continue to press the REDIAL button. This
will scroll through the last 5 numbers called.
• When you reach the number you want, press
the * (star) key to dial.
MALICIOUS TRACE:
Allows you to log the incoming call information for the
technician to access.
Press the TRACE button – the incoming call
information will be logged for future review.
Please call Telecommunications at 687-3881 for
further information.
•
•
•
PLACE A CALL FROM DIRECTORY
•
•
•
•
•
•
Press the MENU key.
Select DIRECTORY
Select SEARCH
Select your search option (NAME, GRP,
NUM, MEM) and enter required data
Enter search data
When desired number appears on display,
lift handset, press speaker or press DIAL
soft key to place call
NEC
DT-330
TELEPHONE USER
GUIDE
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