troubleshooting an online connection failure

troubleshooting an online connection failure
TROUBLESHOOTING AN ONLINE CONNECTION FAILURE
Step 1.
a. Is the front panel POWER LIGHT lit? (See picture below for location of POWER LIGHT.)
b. If it’s lit, skip to Step 2. If it’s not lit, locate the POWER SWITCH on the back of the Retail Radio Player and
verify that the switch is in the “ON” position. (See pictures below for switch location and “ON” position detail.)
c. If the switch is in the “ON“ position and the POWER LIGHT is still not lit, make sure that one end of the power
cord is securely plugged into the Retail Radio Player and that the other end is plugged into a power outlet.
d. Go to Step 2 if the POWER LIGHT is lit. If you have verified that the POWER SWITCH is in the “ON” position
and the power cord is plugged in, but the POWER LIGHT is still not lit, call Retail Radio at 1-888-807-6863.
Power Light
Power Switch
Power Switch in “ON” Position
Step 2.
a. Make sure the Network Cable is securely plugged into the Retail Radio Player. (See pictures below.)
b. Make sure the other end of the Network Cable is securely plugged into your switch or router.
c. Once you have verified that the Network Cable is properly connected to both your Retail Radio Player and to
your router, go to Step 3. If you are unable to trace the Network Cable or locate your router, call Retail Radio at
1-888-807-6863 for assistance.
Network Cable11/11/2013
TROUBLESHOOTING AN ONLINE CONNECTION FAILURE (Cont.)
Step 3:
a. Use the POWER SWITCH to turn the Retail Radio Player OFF for 10 seconds.
b. After 10 seconds, turn the Retail Radio Player back ON and verify that the POWER LIGHT is lit. Your music
should start playing within 10 minutes. If it does start playing, go to Step 4. If it doesn’t, call Retail Radio at 1-888807-6863 for assistance.
Step 4:
Once your music has started playing, check your player status by logging in to the GRRID and selecting your
player’s location. (Refresh the page if you were already logged in.) If the Retail Radio Player is checking in, you
will see “HEALTHY” in the “Player Status” box (see below) and you are done. If you do not have access to the
GRRID, go to Step 5 or call Retail Radio at 1-888-807-6863 for assistance.
If the player has not checked in, you will see “NOT CHECKING IN” in the “Player Status” box. If you do see that,
call Retail Radio at 1-888-807-6863 for assistance.
11/11/2013
TROUBLESHOOTING AN ONLINE CONNECTION FAILURE (Cont.)
Step 5:
a. Find the "Location ID" number label on the top of your player. (See below.)
b. Click on this link checkin.retailradio.biz, or enter it in your computer, phone, or tablet browser address bar, and
press ENTER.
c. Enter the player's "Location ID" number, and then press ENTER.
d. If you see the player has checked in recently, then it is connected and online.
e. If it is not online or you don’t have access to the Internet, call Retail Radio at 1-888-807-6863 for assistance.
11/11/2013
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising